welcome to brighter APAC Hospitality Industry Survey

Subscription Form | 2021

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About the Survey

The APAC Hospitality Survey aims to provide compensation data for vital hospitality roles found in across the luxury scale, ranging from economy to luxury hotels. With coverage of 20 markets in the Over 330 positions region, Mercer’s APAC Hospitality Survey results can More than 20 Markets across functions help hotels set pay levels and compensation practices 1800 Properties across APAC at property level to ensure that their compensation strategy remains cost effective and competitive.

Survey Elements

Base Salary Total guaranteed cash Total cash compensation Impact of COVID-19 Monthly base salary compensation Total guaranteed cash Details on reduction times the number of Base salary plus the compensation plus annualized in Annual Base Salary months guaranteed. annualized value of value of shortterm incentive, and Annual Guaranteed guaranteed allowances. sales incentive, profit sharing Allowances per incumbent. or other incentive awards.

Locations Covered Job Family Coverage2 Limited Survey1 Full Survey • • - Beijing • Engineering • • China - Shanghai • F&B Service • Fiji • China - Guangzhou/Shenzhen • Finance • General Management & • Hong Kong • China - 2nd Tier Cities Administration • • China - 3rd Tier Cities • Housekeeping • (NEW) • Japan • Information & Technology • Macau • Singapore • Kitchen • • Marketing • • Procurement • Myanmar • Rooms • (NEW) • Retail Operation • Philippines • Sales & Marketing • South Korea • Security • (NEW) • Spa & Recreation • Taiwan • • 1Coverage of Limited Survey includes 25 key positions only. Limited survey format only applicable for 2021 2See Appendix for the indicative list of positions covered Why Participate? 2021 Key Dates • Benchmark against your peers in the industry; data insights by position • Ability to refine data sets to your needs; by business size, scope of Date Submission Deadline: responsibility, luxury status and more! July 2021 • Gain access to market results through Mercer WIN®*, Mercer’s data-mining tool for survey reporting and analysis Report Release: • Invitation to Mercer industry and networking events and webinars October 2021

*MercerWIN Access: One WIN user account access for each location subscribed and one group user access for all subscribed locations per entity (in case of multilocational subscriptions). Additional user accounts will be charged USD500 each. Indicative List of Participating Report Pricing & Subscription Form Organisations Please select the location(s) by checking the below boxes. Prices are in USD. • Hotels • Aman Locations Participant Price Non-Participant Price • Belmond Ltd • Capella Hotels Australia (Limited)  $2,600  $5,200 • Chengdu Wide Horizon Cambodia (Limited)  $850  $1,700 Investment Group • Disney China - Beijing (Full)  $5,000  $10,000 • Equatorial Hotels China - Shanghai (Full)  $5,000  $10,000 • Four Seasons Hotels and China - Guangzhou / Resorts  $5,000  $10,000 Shenzhen (Full) • Hilton Hotels Worldwide China - 2nd Tier Cities  $5,000  $10,000 • Hong Kong Jockey Club (Full) • Hoiana China - 3rd Tier Cities  $5,000  $10,000 (Full) • Hotels & Resorts • Intercontinental Fiji (Limited)  $850  $1,700 Hotels Group Hong Kong (Limited)  $1,400  $2,800 (including Six Senses) • Group Indonesia (Limited)  $2,600  $5,200 • Hotels Japan (Full)  $3,600  $7,200 • Kerzner International • Langham Hotels India (Limited)  $850  $1,700 • Mandarin Oriental Macau (Limited)  $850  $1,700 Group • Malaysia (Limited)  $1,400  $2,800 • Maldives (Limited)  $850  $1,700 • Pan Pacific Hotels Group Myanmar (Limited)  $850  $1,700 • Peninsula Hotels • Group New Zealand (Limited)  $1,400  $2,800 • Rosewood Hotels & Resorts Philippines (Limited)  $850  $1,700 • Shangri-La international hotel group Singapore (Full)  $4,000  $8,000 • Swire Hotels South Korea (Limited)  $850  $1,700 • The American Club

Sri Lanka (Limited)  $850  $1,700

Taiwan (Limited)  $850  $1,700 Total Amount Thailand (Limited)  $2,600  $5,200

Vietnam (Limited)  $1,400  $2,800 welcome to brighter

APAC Hospitality Industry Survey

Subscription Form | 2021

www.imercer.com | www.mercer.com

Confirmation of purchase by On behalf of myself and Title: Dr. Mr. Mrs. Ms. my company, I have read, Full Name: ...... understood, and agreed to Designation: ...... the Terms & Conditions. Company: ...... Address: ...... Postal Code: ...... Signature & Company Stamp Telephone: ...... Contact Email: ...... JIA LING CHUA Fax: ...... Senior industry analyst +65 6398 2693 Centralised Billing Information [email protected]

Title: Dr. Mr. Mrs. Ms. DISHA KAUSHAL Regional Industry Lead - APAC

Full Name: ...... +65 6398 2476 Designation: ...... [email protected] Company: ...... Address: ...... Volume discount applies (Applicable for centralised Postal Code: ...... Signature & Company Stamp billing only) Telephone: ...... 5% discount is applied for Email: ...... order between USD 10,000 – USD 24,999 Fax: ...... 10% discount is applied for Decentralized Billing Administration Fee of USD 200 is chargeable per invoice order between USD 25,000 – USD 49,999

Data Collection Kit Recipient 15% discount is applied for order between USD 50,000 – Title: Dr. Mr. Mrs. Ms. USD 99,999

Name: ...... 20% discount is applied for order between USD 100,000 – Email: ...... Phone: ...... USD 199,999

Mercer WIN® User 25% for orders equal to or above USD 200,000

Title: Dr. Mr. Mrs. Ms. Tax: All fees quoted above are not inclusive of local taxes and Name: ...... withholding tax (other applicable taxes). Email: ...... Phone: ...... Indicative list of benchmark positions *Benchmark Positions included in Limited Survey

Engineering F&B Service Finance General Management & Administration

• Director/Head of • F&B Cashier • Director/Head of Finance* • General Manager Engineering* • • Assistant Finance Director (Single/Multi-property)* • Assistant Engineer Director • Lobby Bartender • Finance Manager* • Hotel Manager/ Head of • Engineering Manager • Banquet Waiter / Waitress • Accounting Manager Operations/ EAM* • Senior Duty Engineer • Room Service Attendant • Credit Control Manager • Administration Manager • Engineering Supervisor • Room Service Order Taker • Internal Auditing Manager • Executive Secretary (to GM) • Duty Engineer • Steward • Cost Control Manager • Executive Assistant • HVAC Engineer • Waiter / Waitress • Assistant Finance (to Resident Manager) • AV Engineer • Director/ Head of • Manager • Quality Manager • Electrical Engineer Food & Beverage* • Assistant Accounting • Quality Supervisor • Assistant Engineer • Assistant F&B Director • Manager • Administration Supervisor • Senior HVAC Technician • Head of Catering • Assistant Credit Control • Secretary * • Senior Electrical Technician and Convention • Manager • Driver (Internal Use) * • Technician • F&B Manager • Assistant Internal • Administration Clerk • HVAC Technician • Manager • Auditing Manager • Clinic Doctor • AV Technician • Bar Manager • Assistant Cost Control • Clinic Nurse • Electrician • Lobby Bar Manager • Manager • Management Trainee • Painter / Varnisher • Banquet Service Manager • Finance Supervisor • Graduate Trainee • Plumber • Room Service Manager • Accounting Supervisor • Quality Officer • Boilerman • Steward Manager • Credit Control • Driver-Combined • Carpenter • Head • Supervisor • Handyman • Assistant Restaurant • Internal Auditing • Engineering Storekeeper Manager • Supervisor • Senior Technician • Assistant Banquet • Cost Control Supervisor • Senior AV Technician • Service Manager • Payroll Master • Landscaping Manager • F&B Sales / F&B PR • General Cashier Manager • Landscaping Supervisor • Finance Executive • Sommelier • Gardener • Accounting Executive • Restaurant Captain • Engineer - Combined • Credit Control Executive • Room Service Captain • Technician - Combined • Internal Auditing Executive • Steward Captain • Senior Technician - Combined • Cost Control Executive • Host/Hostess • Cashier • Bar Captain • Finance Assistant • Restaurant Supervisor • Accounting Assistant • Banquet Service • Finance Manager • Supervisor - Combined • Lobby Bar Supervisor • Assistant Manager Finance • Room Service Supervisor - Combined • Steward Supervisor • Finance Supervisor • Bar Supervisor - Combined • Bar Manager - Combined • Finance Executive • Bar Supervisor - Combined - Combined • Bartender - Combined Housekeeping Kitchen Marketing Rooms

• Room Attendant • Chinese Commis I • E-Commerce Coordinator • Director/ Head of Rooms • Public Area Attendant • Chinese Commis II / III • Marketing & Division* • Uniform & Linen Attendant • Commis I Communications • Assistant Rooms Division • Laundry Attendant • Commis II / III Coordinator Director • Tailor • Banquet Commis • Director/ Head • Front Office Manager* • Laundry Order Taker • Pastry Commis of Marketing & • Rooms Division Manager • Dry Cleaner • Kitchen Helper * Communications • Business Centre Manager • Presser • Executive / Head * • Assistant Marketing & • Airport Manager • Executive Housekeeper/ of Kitchen Communications Director Head of Housekeeping* • Executive Sous Chef • Chief Concierge/ Concierge • Assistant Digital • Housekeeping Manager • Executive Chinese Chef Manager Marketing/ E-Commerce • Assistant Housekeeping • Executive • Executive Floor Manager Manager Manager • Chinese Chef* • Assistant Front Office • Laundry Manager • * • Marketing & Manager Communications Manager • Floor Manager • Banquet Chef • Duty Manager * • Marketing & • Public Area Manager • Pastry Chef • Service Center Manager • Assistant Laundry Manager Communications • Italian Chef • Transportation Manager • Floral Manager • Chinese Sous Chef Supervisor/Sr. Supervisor • Assistant Chief Concierge • Housekeeping Clerk • Sous Chef • E-Commerce Supervisor/ • Assistant Executive Floor • Senior Room Attendant • Banquet Sous Chef Sr. Supervisor Manager • Senior Public Area Attendant • Pastry Sous Chef • Art Designer • Assistant Duty Manager • Florist • Hygiene Manager • Marketing & • Floor Supervisor • Chinese Junior Sous Chef Communications Officer • Assistant Service Center • Public Area Supervisor • Junior Sous Chef Manager • Laundry/ Uniform & Linen • Banquet Junior Sous Chef Procurement • Assistant Transportation Supervisor • Pastry Junior Sous Chef Manager • Storeroom Clerk • Floral Supervisor • Barbeque I • Business Centre Supervisor • Chopper I • Receiving Clerk • Concierge Supervisor Human Resources • Dim Sum I • Purchasing Assistant • Airport Supervisor • Steamer I • Head of Procurement • Director/Head of • Executive Floor Supervisor Human Resources* • Cold Dish I • Purchasing Manager • Senior Butler • Assistant Human Resources • Wok I • Assistant Purchasing • Reception Supervisor • Chinese Chef De Partie Manager Director • Service Center Supervisor • Human Resources Manager* • Chinese Demi Chef • Purchasing Supervisor/ • Transportation Supervisor • Head of Training / Training • Demi Chef Sr. Supervisor • Business Center Clerk Manager* • Banquet Demi Chef • Storeroom Supervisor • Airport Representative • Assistant Human Resources • Pastry Demi Chef • Receiving Supervisor Manager • Barbeque II / III • Concierge Agent • Purchasing Officer • Recruitment Manager • Chopper II / III • Executive Floor Clerk • Assistant Training Manager • Dim Sum II / III • Butler Retail Operation • C&B Supervisor • Steamer II / III • Bell Captain • Human Resources Supervisor • Cold Dish II / III • Gift Shop Clerk • Receptionist • Recruitment Supervisor • Wok II / III • Retail Manager • Service Center Clerk • Training Supervisor • Hygienist • Retail Supervisor • Driver (for guest use) • C&B Specialist/ Officer • Chef De Partie • Bell Boy / Door Attendant • Human Resources Officer • Banquet Chef De Partie • Speedboat Captain • Recruitment Officer • Pastry Chef De Partie • Training Officer • Hygiene Supervisor • Boat Crew • Dormitory Supervisor • Human Resources Assistant • Training Assistant • Locker Room Attendant • Dormitory Attendant

Information Technology

• IT Assistant • Director/Head of IT* • IT Manager • Assistant IT Manager • IT Supervisor • IT Officer Sales & Marketing Spa & Recreation

• Sales Coordinator • Recreation Attendant • Catering & Event Sales • Life Guard • Coordinator • Health Club Receptionist • Director/ Head of • Spa Attendant * Sales & Marketing • Hair-stylist • Director/ Head • Massage/ Spa Therapist of Sales* • Gym Instructor • Head of Catering & • Director/ Head Recreation Event Sales • Director/ Head of Spa* • Director/ Head of Revenue • Recreation Manager Management* • Health Club Manager • Assistant Director/Senior Manager of Revenue • Spa Manager Management • Recreation Supervisor • Head of Reservation • Spa Supervisor/Sr. Supervisor • Assistant Director of Sales • Senior Gym Instructor • Assistant Director of • Senior Massage/Spa Catering & Event Sales Therapist • Sales Manager • Health Club Supervisor/ • Catering & Event Sr. Supervisor Sales Manager • Assistant Dive Centre • Revenue Manager • Dive Master • Reservation Manager • Dive Instructor • Assistant Sales Manager • Assistant Catering & Event Sales Manager • Senior Reservation Supervisor • Senior Sales Executive • Catering & Event Sales Sr. Executive • Revenue Analyst • Reservation Agent

Security

• Security Guard • Security Assistant/ Executive • Director/ Head of Security* • Security Manager • Assistant Security Manager • Security Supervisor

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