Annual Review 2015-16

Contents

2 Chief Executive Officer’s Report: A year of partnership, achievements and challenges 4 Chair’s Report: Change, development and celebration 5 Overview: Tackling social isolation 6 Befriending Services: Dementia Befriending, Good Neighbours Scheme, Opening Doors 8 Dementia Services: Wellbeing and support 9 Resource Centres: Facing a critical time 10 Information and Advice/Direct Payments: A year of change 11 Counselling, Psychotherapy and Group Therapy Service: A safe space 12 Care Navigators: Guiding to suitable support 13 Digital Inclusion: Computer training 14 Internet Shopping Service: Delivering to your door 15 At Home: High quality, tailored care Nail Care: A valuable service 16 Opening Doors London: A developing LGBT service 17 Ageing Better in Camden: Making connections 18 Personalisation Support in Camden: Supporting independence 19 Our Charity Shop: A continuing success story 20 Funders and Donors 21 Volunteering and Corporate Partnerships: At the frontline 22 Volunteers and Supporters: Making it all possible 24 Fundraising Update: Broadening support 26 Statement of Financial Activities 27 Balance Sheet 28 Our Services 29 Patrons, Trustees, In Memoriam Chief Executive Officer’s report A year of partnership, achievements and challenges Age UK Camden (AUC) is a complex and The programme’s exciting work included dynamic organisation. I am proud to lead six projects: the staff and volunteer team and advise • Community Connectors – helping the trustees on strategic direction. older people join and contribute to local services As well as our mainstream services, we • supporting older men are now involved in three other distinct • delivering intergenerational activity areas of work. • work in Kilburn and the Somers Town/ • Ageing Better in Camden (ABC) – St Pancras areas, with older people a Big Lottery-funded multi-agency providing mutual support programme, with older people in • delivering computer and smartphone leadership positions, delivering services training to reduce isolation and collect evidence • RecommendMe –an interactive online of which interventions work best. portal pilot. • Opening Doors London (ODL) – What is asset-based community a campaigning and support Planned projects include work with development? organisation for older lesbian, gay, Bangladeshi older people and work in bisexual and transgender people. three other neighbourhoods. • Using all resources – human, social In 2016 ODL was constituted as a and physical – most effectively to subsidiary charity of AUC, building achieve positive change. Opening Doors London on 11 years within the mainstream This year’s work included preparation • Ensuring people and communities are organisation. for ODL becoming a subsidiary of AUC. involved in delivering the services that Personalisation Support in Camden The reasons for the change in status • affect them. (PSIC) – a local disability charity are two-fold: better governance and subsidiary supporting choice in the ability to unlock more funding and personal care. so improve sustainability. ODL also continued to build relationships with Ageing Better in Camden organisations in south London, increased ABC’s six-year programme started in July volunteering and peer-to-peer support 2015, with AUC as the lead agency. This We help more and secured a new grant from the Big role significantly boosted our turnover, than 8000 older Lottery Fund. though most money immediately goes to delivery agencies. The programme has people every year Personalisation Support in Camden an asset-based community development This service was established in 2014 approach to reducing isolation and to deliver the direct payments support seeking to empower older people and service for disabled people under the communities. age of 65 on behalf of Camden Council. PSIC is intended to be a short-life ‘special 02 purpose vehicle’, with its activities being in tendering) and our lack of success in transferred to the Centre for Independent fundraising to develop a more substantive Living or a new disability charity when project supporting older men. established. These were some of the major changes This year we helped over 300 clients. We and highlights of a busy year. We also also provided a payroll service for clients delivered much more, as outlined in the who want to employ their own carers and rest of the annual review. are planning to expand this.

A model of good practice – Care Navigators Another key development in 2015/16 was the Care Navigators service, funded by Camden Clinical Commissioning Group (CCG) as a two-year pilot, and delivered by AUC in partnership with Camden Carers Service, from which the manager I am proud to Sharleen Rudolf was seconded. lead the staff and volunteer We are grateful to Age UK London for helping us develop the model and the team and advise tender bid. Six Care Navigators support the trustees on GPs and other practice staff by helping older people with their social needs and in strategic direction finding their way around the NHS. As we enter the second year of the pilot, the initial results from the independent evaluation are very positive: the service was quoted as a model of good practice in a Care Quality Commission report, and the CCG has entered the service for an award.

Challenges The year also saw some disappointments and challenges. These included the closure of our advocacy service (related to Camden Council’s contract strategy 03 Chair’s Report Change, development and celebration

It has been exciting to watch Age UK centres and allow the dedicated staff to Camden evolve and adapt to meet the develop the services. challenges presented both by the current economic climate and the changing Thanks role of the public sector. Significant I want to use this report to acknowledge developments have meant an expansion all those who contribute to the work of in the size of the organisation and our Age UK Camden. Firstly, thank you to the range of services, resulting in greater staff, who make it an effective, efficient participation of communities and other responsive organisation in a changing stakeholders in shaping, identifying and world. I salute their professionalism and planning our services. dedication and feel privileged to have “We have 350 volunteers whose diversity worked with them. We also have 350 Partnership reflects that of the borough and enhances volunteers who contribute in a range of This year has seen a growing emphasis areas, including befriending, counselling our capacity to provide appropriate on partnership work, facilitated by and advice and information. Their support to those who need our services” our role in Ageing Better in Camden. diversity reflects that of the borough, We have worked with a wide range of and enhances our capacity to provide voluntary organisations, Camden Council appropriate support to those who need and the Clinical Commissioning Group, our service. The volunteering offer is and have become increasingly aware of boosted by links to companies. the range, diversity and strength of the offer to older Camden residents. Trustees The trustees are a proactive group who Anniversary help to guide our direction. Many also In October 2016 we shall be celebrating contribute as volunteers and so gain an the 50th anniversary of Henderson understanding of the ethos and workings Court, our resource centre in . of the organisation. I value their wisdom This service now has a greater focus and support when hard decisions have on provision for the most isolated to be made. I particularly want to thank and vulnerable. In partnership with Virendra Ahuja for his contribution as Hampstead Community Centre, treasurer for four years. He ensured that Henderson Court has been awarded our finances were on a secure basis funding from Camden’s Strategic and kept us all informed of our financial Partners (Neighbourhoods) Fund to help situation. I welcome Sourav Sen as our maximise use of the building and develop new treasurer. partnerships with businesses and the community. There are also funding bids Janet Guthrie to expand and refurbish the building. Chair Great Croft, Henderson Court’s sister resource centre in Kings Cross, has been awarded similar funding to adapt and expand its building. These funds will 04 enhance the member experience at both OVERVIEW Tackling social isolation

Research has shown that social isolation delivers lesbian, gay, bisexual and and loneliness kill a comparable number transgender befriending across London. Social isolation and of older people to smoking or heart Our Dementia Befriending service loneliness are disease. Much of Age UK Camden’s work supports those with memory impairment. concentrates on tackling these issues. powerful issues Kinship and cake affecting older people, Contributing factors include cuts or Many who use our resource centres changes in council and community would otherwise be homebound. With but there is much that services, digital exclusion and family support from staff and volunteers they dispersal. ‘Transitions’ – loss of work, find new friends and interests. Our can be, and is being poor health or bereavement – can be Counselling service often helps those done, with money and difficult. Some groups are more at risk facing transition to move forward. The of isolation: older men, who have led Advice service focuses on accessing volunteers, and with lives orientated around work, tend to services, ensuring people’s rights and Age UK Camden at be less ‘clubbable’, older lesbians, gay maximising income: claiming benefits men, bisexual and transgender people can be key to choice, quality of life the local helm. are more likely to live alone. Black and and reducing isolation. A spin-off from minority ethnic older people, particularly the formal advice service is the coffee when communities are dispersed, can morning run by an older volunteer where face particular problems. kinship and cake are key.

‘I don’t know my neighbour’ is a common Innovative services refrain in cities – we hear this in Camden Ageing Better in Camden offers new and from older people, irrespective of social innovative services including Community class or housing tenure. Connectors, which helps older people join or contribute to services. Age UK Age UK Camden has many ways to Camden is proud to have led the bid, with engage and support people: creative and Camden Council and Camden Clinical multi-faceted engagement is important. Commissioning Group, that secured a Much of our work is outlined elsewhere six-year, £4.5 million investment in Camden. in this annual review, some areas are Older people are involved at all levels. highlighted below.

Befriending Carefully matched, vetted and trained volunteers in our befriending services visit or call older people or accompany them to leisure or learning activities.

We are proud to work in partnership with Origin Housing and Abbey Community Centre, helping deliver good neighbours schemes. Opening Doors London 05 DEMENTIA BEFRIENDING Alleviating loneliness

Age UK Camden runs befriending engaged with adult social care on services, where trained and checked issues of safeguarding and attended volunteer befrienders make regular the London Dementia Action Alliance. visits to socially isolated older people. Service users are mainly those who Developments have little or no other contact with There were a number of exciting family, friends or support services. developments during the year. We introduced ‘Keep in Touch’ – postal Dementia Befriending befriending to complement the Our Dementia Befriending service befriending visits – where individuals prioritises older people with dementia receive cards from corporate or memory loss, to help maintain their volunteers at Marriot Harrison on interests and skills and connect with a monthly basis and on special the local community and appropriate occasions. services. We collaborated with the British The service also advises and supports Museum to provide a training session the family and friends of people with and exhibition catalogue to lend to dementia, and professionals. befrienders when they visit their clients. We also helped promote and This year saw a 17% increase in provide referrals for University College “I met S [befriender] last Saturday referrals and a 30% increase in the London’s research on public and when I went to visit mum. She number of individuals matched. cultural engagement. is a lovely woman and she has built up a great relationship with Collaboration Finally, in March we helped Collaboration is a major focus. Indomitable Productions create ‘An mum. There is genuine affection We developed reciprocal referral Album of Memories’ – an afternoon between the two of them, which arrangements with Care Navigators of musical memory through song and is lovely to see. Thank you for (health or social care professionals conversation. making such a good match!” based in GP practices), Community Daughter of member Connectors (a Camden-wide project to tackle social isolation and loneliness) Further information “I love Kate coming to visit me. and community centres. Dementia Befriending Coordinator She’s nice and we have such a Email: dementiabefriending@ We ran dementia awareness ageukcamden.org.uk laugh. It’s good to have someone sessions with the Greek Cypriot Phone: 020 7239 0400 keep an eye on me” Women’s Group, Opening Doors Member London, Festival Artists and Camden Patient and Public Engagement Group, as well as other Age UK services. We also co-facilitated Great Camden Minds, 06 GOOD NEIGHBOURS Opening Doors London SCHEME Increasing confidence Priceless communication

Between April 2015 and March 2016, 53 Opening Doors London (ODL) runs a people used the NW3 Good Neighbours Our annual survey showed the positive befriending scheme for older LGBT Scheme – 41 women and 12 men – impact the service has on the quality people living in London. The scheme aims to reduce the stress of isolation more than half aged 85 plus. Each had of life of older people: and loneliness, increase members’ a volunteer who visited them for at least • 71% reported an improved level of wellbeing and happiness confidence and enable them to an hour a week – many for longer – an • 69% reported feeling more in touch maintain their independence. annual total of approximately 2700 hours. with the outside world • 40% reported improved help from Volunteer befrienders are matched We had 27 referrals, from professionals, health services. with individuals, with whom they relatives and friends. For most people in maintain regular social contact. This the scheme we are largely an end-of-life could be going with them to a social “We have such interesting conversations, service: out of the 29 people who left the group or community activity, visiting an it’s a joy to have him in my life.” exhibition or event, or having a cup of scheme over the year 17 passed away. Member tea and a chat.

We also work in partnership with Abbey Life changing Community Centre and St Pancras Further information Our befriending service continues to Community Centre to provide befriending Email: [email protected] grow. It now operates in every London services in other parts of the borough, Phone: 020 7239 0400 borough, and we have more than 60 funded by the Big Lottery Fund. befriending relationships, provided by 70 volunteer befrienders. A multitude of activities “This is the first time in 55 years that I’ve Activities include visiting museums had company on Christmas day.” and art galleries, going to banks and Member, aged 94 shopping centres, or taking a stroll round the area. Many members stay in as they are housebound: volunteers help with Further information paperwork, chat about life events or look Email: befriending@opening up places of interest on the scheme’s doorslondon.org.uk iPads. Phone: 020 7239 0400

Time to listen We know the importance of a conversation. When a volunteer takes the time to listen to the person they are visiting, it is an immeasurable, priceless benefit.

07 DEMENTIA SERVICES Wellbeing and support

Dementia Adviser • have a say in services and policies This service, based in the Camden relevant to older people with Memory Service, gives those affected memory impairment. by dementia a point of contact for information, advice and help about The group is supported by the Dementia local support. Service users may have Engagement and Empowerment Project memory loss or a diagnosis of dementia, and the Camden Carers Service. or they may be caring for someone who does. If we can’t provide advice directly Increase in demand 2000 service users have we signpost people towards statutory As people live longer, and doctors and/or voluntary services that can. become more aware of the early signs memory loss or dementia of dementia, the number of people Referrals diagnosed with dementia will continue to 321 active clients Most referrals this year were from the rise. This year saw a marked growth in 119 new referrals Camden Memory Service. Others came demand for our services. from Age UK Camden’s Information and Advice service and Camden Carers New plans for dementia wellbeing Centre. In autumn 2016 we will launch a revised Dementia Wellbeing service. The new Dementia services at our resource Dementia Wellbeing worker will manage centres a caseload of clients and provide Our resource centres (see page 9) practical and emotional support to meets receive regular referrals from Camden their needs. This will include an initial Council’s adult social care team. The home visit where they will work with the centres provide meaningful contact with individual to produce a personalised skilled, trained specialists and a caring wellbeing plan. environment to support people with mild and moderate dementia. They also offer This service will work with our resource a range of activities, events and day trips. centres, direct payments and advice teams, befriending service and Care Navigators to make a real difference to Raising awareness our clients. Part of our role is to raise awareness of dementia in the local area and within local communities. Further information We facilitate the Great Camden Minds Phone: 020 7239 0400 Dementia Involvement Group, which meets on a monthly basis in the area. The group aims to: • reduce the stigma of dementia • access and provide peer support

08 Resource Centres Facing a critical time

Our two resource centres, Henderson Nature award Court and Great Croft, provide social Great Croft Resource Centre was a and interest-based activities, as well runner up in the Growing Localities as nutritious hot lunches, for Camden Awards, run by the City Bridge Trust with residents aged 60 and over. They are Lemos and Crane, for using its garden to open from Monday to Friday. improve the wellbeing of local residents and service users. In line with our developing work to meet the increasing needs of people with Innovation and celebration dementia and those who care for them, Our team are constantly looking at our resource centres have become innovative models of delivery, with dementia specialists. Our specially services that remain relevant and trained staff hold dedicated dementia sustainable. A review on Henderson days with events and activities aimed at Court will focus on how we can continue people with memory loss. to be at the forefront of dementia support to meet our members’ needs. We are Challenges also seeking new income streams, Last year was a critical time for the including a social enterprise café and centres. Cuts in adult social care had a hiring out space. direct impact on the services we offer, and the centres are now only able to offer places to those directly referred from Camden’s Adult Social Care department or those who are self-funders.

Despite the challenges, the centres have maintained a person-centred approach to their activities and events, which cover health and fitness, arts and crafts, music and drama and much more.

Corporate partners The centres have continued their great work with corporate partners, including Rothschild, the Guardian, RadiumOne and Timberland. Volunteers get involved in organising a wide range of events for members, including fundraising activities and parties.

09 INFORMATION AND ADVICE/ DIRECT PAYMENTS A year of change

Our holistic advice service provides Short-term project successes information and advice on a wide range Between September and March of issues. Clients can access the service we participated in the E.ON and in person, by phone or online. First Utility Warm Home Discount programme, which helped eligible clients to identify and claim benefits “I would like to express my grateful This year we: and apply for support with their energy thanks to the Information team. They • dealt with 8308 issues/enquiries bills. We exceeded the target of 150 managed to resolve all my problems • advised 3432 clients clients by January and received further in such a helpful and professional • raised £647,226.51 in unclaimed funding for an extra 50 sessions. We manner. I was in despair, having got benefits and reduced debts. ran 212 sessions, identified £410,635 absolutely nowhere. The staff that in benefits and met our new target two helped me were very friendly and weeks ahead of schedule. Following a review, we changed our extremely helpful.” service delivery methods in October, The Planning for Later Life project, Client resulting in: which ran from January to December, • a 50% increase in clients from the helped 388 clients who were second to the third quarter experiencing or preparing for life • 50% more clients being helped at changing events (in excess of our the information desk target of 225). • 66% more telephone clients. Safeguarding Clients now get an appointment with an The service completed the Camden adviser at the first point of contact, at a Safeguarding Adult Board tool. This showed that Age UK Camden is time that best suits them, and there is no meeting best practice requirements waiting list. in its delivery, procedures and recruitment. Direct payments This was a busy year for our direct Age UK Camden raised 11 payment service. As well as a large safeguarding alerts, helping to protect increase in the number of direct vulnerable older people from different payment enquiries, we: types of abuse, including financial, • helped 449 clients physical and psychological. • set up 90 direct payments – this included 11 personal health budgets (these help people to get a more Further information personalised service from the NHS) Email: [email protected] • organised four service user events. Phone: 020 7837 3777 (10am-4pm Monday to Friday)

10 COUNSELLING, PSYCHOTHERAPY AND GROUP THERAPY SERVICE A safe space The service offers counselling to New groups Camden residents aged 55 or over A new psychodynamic group was who are registered with a Camden formed in January. The results will GP surgery. They may have dementia be reviewed to inform other new or be housebound, and can have groups. We also set up a 10-week counselling in their own language psychodynamic group with a focus on if available. People may self-refer people aged 55 or over leaving work. or be referred by their GP or other professional. Development The service encourages volunteers to Two staff counsellors, six locum progress in their careers and supports assessors and 15 volunteer therapists them by providing opportunities to “My therapist was brilliant. She helped provide individual counselling sessions perform supervised assessments me to feel heard and really seems to at Tavis House, Henderson Court or and work towards accreditation or ‘get’ me, while challenging me and the client’s home. There is also group further qualifications. Two of our more ensuring that I didn’t get away with not counselling available at Tavis House. experienced honorary therapists dealing with the important things. It Five new assessors and six volunteers have achieved British Association were recruited during the year. Two for Counselling and Psychotherapy has helped me through a very difficult trainees from the Birkbeck MSc (BACP) accreditation and another is phase. Thank you” course in Psychodynamic Counselling finishing a Doctorate in Psychology. and Therapy started their clinical placement with us in October. Two internal workshops were held for the counselling team: ‘Organisational The service is mainly funded by anxieties while counselling older Camden CCG and we are delivery adults’ and ‘Bereavement and loss’. partners of Camden and Islington NHS One team member participated in Foundation Trust. the radio programme ‘The Wireless’, promoting access to talking therapies Exceeding targets for older adults. We were also involved We have continued to exceed our in stakeholder vision meetings, service user targets and our funding contributing to the shape and delivery has been increased. of Improving Access to Psychological Therapies (IAPT) services in Camden. We provided over 1530 clinical hours to 235 people: • 160 women, 75 men Further information • 48.5% did not declare themselves Email: counselling@ageukcamden white British .org.uk • 32% did not declare themselves Phone: 020 7239 0400 heterosexual • 9.4% were housebound • 6.8% had a dementia diagnosis • 40% were aged over 75. 11 Care Navigators Guiding to suitable support

Service overview Care Navigation – how it works The service has been improving Our NHS-funded Care Navigation service outcomes for older people, helping them was set up in April 2015 to help people Care Navigator receives referral to live more independently at home and live more independently at home, through reducing isolation. improved access to and coordination of services. We recruited a highly skilled Client satisfaction and service team, from various health, social care Care Navigator makes contact to recognition and voluntary sector backgrounds, to arrange an appointment Camden CCG commissioned the Office provide a broad and complementary mix for Public Management to evaluate the of skills and expertise. Care Navigation service. The findings showed that service users rated the Care Navigators support Camden Appointment service highly, with almost all (98%) residents aged 60 or over who are (home/GP surgery/other location) satisfied with the support they received registered with a Camden GP and: to discuss needs, concerns and options and 97% saying they would recommend • are living with one or more long-term the service. conditions • have had an unplanned hospital The team’s work has been acknowledged admission in the last 12 months Care Navigator and client develop goals by a number of external organisations. • may benefit from support getting and plan of action together The CCG nominated the service for a to and from their healthcare Health Services Journal ‘Value in Care’ appointments. award and the Care Quality Commission Referrals highlighted the service as an example of Specialist knowledge Care Navigators have made over 900 good practice in integrated care of older Care Navigators work in partnership referrals to community, health and people in its recently published report with health or social care professionals social care organisations. They have ‘Building Bridges, Breaking Barriers’. and are based within GP practices also provided transport coordination across Camden. They have developed a and chaperoning for people who have specialist knowledge of services available difficulty attending essential health Further information in their area and operate as a central appointments. The Care Navigators Email: [email protected] point of contact for the people with whom are supported by a team of volunteers Phone: 07496 370 672 they work. who help ensure older people are accompanied to hospital if they have After an extensive GP engagement plan, difficulty attending on their own. which involved face-to-face meetings and project promotion, the service has now received more than 700 referrals from all GP practices in Camden. This engagement work has been supported by Camden Clinical Commissioning Group 12 (CCG). Digital Inclusion Computer training

Our Digital Inclusion project offers Feedback one-to-one support in computer use from The vast majority of learners were very trained volunteers as well as short and positive about their experience. Feedback one-off courses. from the ‘Stay Connected’ pilot showed:

Confident users and those who have 76% were very happy with recently completed a course can use the excellent computer facilities at what they were learning “I think this has been a marvellous Tavis House on a drop-in basis. These course, with great tutors and the sessions provide a warm and friendly There was a similar response from those close-knit sessions have been environment with knowledgeable attending short courses: invaluable.” volunteers on hand to help. 76% were very happy “It has given me an insight of something Funding from Camden Adult Community that will help me in the future.” Learning ended in July, but we received New developments funding from St Andrews Charity During the year we engaged with for ‘Stay Connected’ – a digital inclusion learners in the St Andrews and Holborn pilot – in September. catchment area to ensure they knew about other services provided by Age UK 22 volunteers working with Camden and other local organisations. 278 clients Further information Courses Email: [email protected] We offered a beginners’ course, ‘Introduction to computing’ and one-off Phone: 020 7239 0400 courses covering specific subjects. More than 60 people attended beginners’ courses and over 40 attended various short courses.

Gadget clinics We offer gadget clinics, where people can get help with their tablets or smartphones. This year these were run with Marriott Harrison LLP, Wellcome Trust, Lloyds Banking Group and Guardian News and Media: 35 people attended.

13 Internet Shopping Service Delivering to your door

This service is a lifeline for around 50 housebound older people who are not able to get out to do their shopping.

1102 shopping service calls e calls Although more and more people shop online, there are some who can’t use, or don’t have access to, the internet. Our coordinator takes the client’s call and places an online order with a supermarket. This can be done at a regular time each week, less frequently, or on an ad hoc basis. The supermarket delivers the shopping to the client’s door.

There is a small charge both for the service and for delivery. However, this can work out cheaper than a taxi trip to and from a supermarket.

Spare capacity We have the capacity to increase the number of people making use of this service. If you know of someone who might benefit, or are interested yourself, please contact us.

Further information Email: [email protected] Phone: 020 7239 0400

14 At Home NAIL CARE High quality, tailored care A valuable service

At Home is a paid-for service that offers Simple toenail and fingernail cutting a full range of tailored care, including services can help someone remain help with washing, bathing and dressing, mobile and active. Although specialist simple hairdressing, shopping, cleaning podiatry services exist, sometimes an and meal preparation. older person who has a problem bending down, or whose hands are a little shaky, The service, which is registered with the doesn’t need – or doesn’t qualify for – a Care Quality Commission, is delivered Further information specialist service. by Age UK Kensington & Chelsea. Age Phone: 020 8960 8137 UK Camden refers or signposts Camden Our service is available for any Camden residents; Age UK Kensington & Chelsea resident aged over 50 who is unable to then arranges an assessment visit to cut their own nails. We work closely with agree on what the carer will do, on either the specialist podiatry service, and this a one-off or regular basis. year cut the nails of 137 people in the borough. Specialist training Staff are fully trained and vetted. They Value for money are specifically trained to work with We run two regular weekly clinics, at different communities, including older Henderson Court Resource Centre and LBGT people and those from different Health Centre. There is a ethnic groups (including in community small charge, but as a customer said, ‘it’s languages). They are also experienced worth every penny’. in providing support for people living with dementia and can refer to other dementia Approval is needed from a GP or other services as appropriate. health professional before someone can register. Once registered, a client can use Charges are based on the actual cost the service as often as she or he needs it. of providing the service, which is more than the council funds for domiciliary “It’s always a pleasure to come and see care. However, it provides great value you as you always make me feel better for money. We can take payments from after you’ve cut my toenails!” self-funders, as well as those in receipt of direct payments. “Thank you so much for cutting my There is a very low staff turnover, which toenails, I feel like a new man!” means that service users can get used to their carers. Typically, someone might start “This service is such a valuable service, I off just wanting help with a bath once a don’t know what we’d do without you!” week, or help with shopping. This may lead to support with more care, such as laundry, meal preparation or hospital recovery, or Further information live-in, overnight or respite care. Phone: 020 7794 6588 15 OPENING DOORS LONDON A developing service

Opening Doors London (ODL) was ODL Ambassadors have represented established to fill a gap in support the organisation on a number of for older LGBT people in London. It bodies, including the London Older does this through social opportunities, People’s Strategies Group, Social Care befriending (see page 7), information, Institute for Excellence, the Greater events and help in accessing a range London Authority LGBT Stakeholder of external services. Group and Like Minded – the North West London mental health and A new organisation wellbeing strategy. We have also been This year the decision was taken to involved in national research and have launch ODL as a subsidiary charity attended, given presentations and led of Age UK Camden and a company workshops at national conferences. limited by guarantee. We hope this will enable us to be even more responsive The future to the needs of older LGBT people. We were delighted when the Big Lottery Fund awarded us a four-year Expansion grant in January. This funding will We now provide more than 40 complement that from Esmée Fairbairn activities and social groups every and City Bridge Trust and help us to month. Most are either peer or continue to meet the needs of the volunteer-led, which is essential for older LGBT community. us to be able to deliver such a diverse range of events. We have increased During the next year we are planning our pool of volunteers: some provide a major evaluation of our work so that ongoing support as befrienders or in we can further improve our services. leading groups, others help at one-off events. “Being an Ambassador gives me a purpose each day in which to be active Our membership has We’re also developing new and to work in support of causes I grown to more than 1100 relationships with LGBT organisations believe in ... the benefits are enormous, and allies in south London in the hope older LGBT individuals: incalculable.” that we can begin to deliver ODL 61% over 64 years old ODL Ambassador activities and events there next year. 71% live alone 51% identify as religious Higher profile We have worked to raise our profile Further information 28% female to help ensure the needs of the Email: info@openingdoorslondon .org.uk 70% male older LGBT community are taken 2% trans into account in the development and Phone: 020 7239 0400 delivery of services.

16 Ageing Better in camden Making connections

Age UK Camden is the lead agency local people together to plan and for Ageing Better in Camden (ABC), organise their own programmes for a partnership of older people and improving their area. Camden organisations, working • Some pharmacies participate by together to tackle social isolation and identifying socially isolated or lonely loneliness among older people in the older people and connecting them borough. with the ABC programme.

The initiative is funded under the Big Achievements Lottery Fund’s programme ‘Fulfilling We have done a great deal in our first Lives, Ageing Better’ which awarded nine months. Notable achievements the partnership £4.5 million, over six include: years. It was launched in July 2015. • A launch event in November 2015, attended by 77 people, including Services Camden’s Mayor, where we We offer a wide range of services, presented an Aardman animation delivered by a number of local about ABC (youtube.com/ agencies: watch?v=KW_76vkQBrs). • Camden Community Connectors, • Setting up six older people’s delivered by Camden Community advisory groups, involving 22 older Centre’s Consortium, C4, supports people and a mailing list of 106. older people who want to get out • Taking over the running of the and about, meet people and take Camden Intergenerational Network. part in activities. • Developing a dedicated website • North London Cares organises (ageingbetterincamden.org.uk) activities for men, ranging from as well as setting up Facebook cooking classes to poker nights. (facebook.com/ageingbetterincam- • North London Cares also carries den) and Twitter (@abc_camden) out intergenerational work. profiles. At the end of March we had • LGBT Connect, delivered by Age 230 followers. UK Camden, runs social events for • Holding dementia awareness the LGBT community. training for delivery agencies and • The Mary Ward Centre holds voluntary sector partners. classes on using tablets for • Awarding 15 small action grants to everyday tasks. older people’s groups. • ABC is supporting the development of an exciting new smartphone/ tablet app RecommendMe, which Further information suggests activities to suit the user. Email: ageingbetterincamden@ • Kilburn Older Voices Exchange, ageukcamden.org.uk the first of ABC’s community action Phone: 020 7239 0400 groups, which covers Kilburn Web: www.ageingbetterincamden.org.uk and , brings 17 PERSONALISATION SUPPORT IN CAMDEN PSIC Supporting independence Personalisation suPPort in Camden 309 clients

Personalisation Support in Camden Personal health budgets supported (PSIC) works with direct payment users Clients who receive continuing health under the age of 65. Clients include care (those whose needs are met by people with physical and learning health rather than social care) can now disabilities, mental health service users purchase some elements of their care and parents of disabled children. We also with a direct payment in the form of a provide a payroll service for clients who personal health budget (PHB). These want to employ their own carers. budgets normally cover personal care and certain limited medical assistance. Our offices are fully accessible and we can make home visits. We have staff who During the year a new post was created speak Bengali, French and Italian. Deaf to support mental health service users to interpreters and language interpreters set up PHBs. We also have a separate can be booked through social services. contract to support mental health service users with post-traumatic stress or Developments personality disorders who don’t find Through the year we had a total of 309 traditional services useful, in accessing clients (261 from adult services, 48 from alternative therapies and solutions. children and families), which included 152 new referrals (122 from adult services, 30 Plans from children and families). Of the new We are planning to expand the payroll referrals, 128 were on direct payments service, which has become a very by the end of the period. Just under important part of what PSIC offers to one-third of our clients were white British, clients and Camden social services. The the rest were from a variety of minority service is now also dealing with auto ethnic backgrounds. enrolment for pensions.

Advocacy Our temporary contract to provide Further information advocacy for Independent Living Fund Email: [email protected] users ran from June to December 2015. Phone: 020 7383 4901 This was highly successful, with eight out Address: 58 Phoenix Road, of nine service users maintaining their London NW1 1ES pre-existing funding.

18 OUR CHARITY Shop A continuing success story

Our flourishing charity shop, in the Support us lively and ever-changing EC1 district of We are always seeking quality donations Camden, has had another successful and dedicated volunteers to help out. year, with a high number of customers Why not pop in to see what’s on offer? and growing income. You may be surprised at what you find!

Located on Leather Lane – a bustling “This place is great! The staff are market street that now specialises in fantastic, an absolutely brilliant team.” street food stalls – the shop is always busy, with office workers visiting at lunchtime and regular customers and Leather Lane charity shop passers-by coming in throughout the day. 53 Leather Lane London EC1N 7TJ In summer 2015 we revamped our Phone: 020 7831 4928 merchandising and shop window to Open: Monday-Friday, 10.30am to 4.00pm highlight our local focus and the other services we offer. We change our window displays regularly and are fortunate to have regular donations of clothes, books and accessorises.

Income source Thanks to the hard work of the team, we have seen an increase in both the takings and the donations made through Gift Aid. The shop is a particularly important income £87,546 source for the organisation because the money raised is unrestricted, which means unrestricted that we can use it where it is most needed, rather than for a specific project. income from sales of donated goods

19 Funders and donors 1 April 2015 – 31 March 2016

Age Association Elizabeth Godfrey (plus friends and family) A Rudelhoft Age UK Clara Gonzalez-Martin C Sands Age UK East London Peter Gracey Susan Seymour Age UK London Jonathan Guillemot Rahma Sharif Katherine Abbie The Hackney Players Julia Shelley Martin Albu Hampstead Summer Festival Annie Southerst Ignacia Alvarez Hampstead Wells & Campden Trust Southwark Council Sarah Anderson Sir David Hare Stafford & St Andrews Trusts Sheila Banks Graham Hart The Tana Trust Barberette Jes Hawkins Trust for London Michael Bieber Denis Hegarty Susan Tuck Big Lottery Joyce Hindness Kate Tyndall Big Lottery Reaching Communities Gaynor Humphreys Violet Richards Trust Tom Blackie Alex Ings Peter Wallis Camilla Bosanquet Mary Jackson John Ward Joanna Bosanquet JP Morgan Anthony Warren Laurie Boult Jusaca Charitable Trust Gerald Watson Paul Brett Mya Kalaya Vivienne Watson John Bright D and J Katz Jonathan Watts Jeremy Budd Colin Lachman Wellcome Trust Camden Clinical Commissioning Group Daniel Lichman Steph Westall Nigel Canin Christopher Williams Celebrity Cruises Colin Luke Anthony Wills City Bridge Trust Conall Macfarlane Iain Wilson City of London Corporation Hamish MacGibbon Anthony Wolfe Communication Workers Union – Capital Branch Gillian McCredie Kostras Zarifis Anthony Cordingly The Mercers’ Company Stella Cridge Simon Moores This is a list of funders and Renee Danziger Andrew Morgan of donors of £100+, except where Val Dunn Morgan Stanley anonymity has been requested. Richard Dyer NDTI Nicholas Eeley Linda Newson P Englander North London Cares Esmée Fairbairn Foundation Nova Nordisk Jane Fallon Julia Palca Brenda Felstead D Patterson Ian Ferguson Pears Foundation Benjamin Fletcher Michael Platt Flying Colours PwC Olive Francis Alison Reed A Gabathuler-Rialas Jenny Rees Jean Gadd Vanda Reton THANK YOU! Jason Gammel Anna Rose Hugh Gardner H Rosenberg General Social Care Council/Open University Ann Rosenthal Vivette Glover Royal Bank of Scotland 20 VOLUNTEERING AND CORPORATE PARTNERSHIPS At the frontline The skills, time and energy of volunteers • Staff from Rothschild befriended Organisations and LGBT staff networks make a significant difference to our Great Croft members through that have supported ODL through events work and we aim to provide a quality regular visits and hosted parties or other activities: experience. throughout the year. Rothschild staff • The also mentored Age UK Camden • Kew Royal Botanic Gardens Awards and recognition managers. • Victoria and Albert Museum • Age England Association’s • Wellcome Trust volunteers hosted a • Financial Conduct Authority ‘Innovation in Volunteering’ – for Christmas gift giving tree, matching • Goldman Sachs work with corporate partners staff to clients of our Dementia • Lloyds Banking Group • Age UK’s ‘John Ramsey Befriending service. • Taylor Wessing Inspirational Volunteer Manager’ • Volunteers from Marriott Harrison • The University of Greenwich LGBT+ • Finalist for Third Sector’s ‘Volunteer participated in the Dementia Staff Network Manager of the Year’ Befriending service’s Keep in Touch • ‘Age UK Volunteer of the Year’ – postcard scheme and held craft for a trustee and Opening Doors activities and a quiz at the monthly London (ODL) Ambassador Tavis House coffee morning. • Age UK volunteer award for the • Staff from the Soho branch of Improving Access to Psychological Barclays helped clear and sort therapies group – for their our charity shop’s stock room and campaigning role prepare donations for display. • Runner up for the European • Volunteers from The Breakfast Club Diversity Awards marketing held monthly coffee mornings at category – two volunteers at their Battersea café, ran day trips Opening Doors London and hosted the ODL Christmas party. They also provided food and drink for the pre-Pride in London Corporate partnership highlights parade brunch, hosted by the Our corporate partnership volunteers University of Westminster. delivered a range of activities and • University College London (UCL) initiatives, including gadget clinics, parties Union LGBT+ Students’ Network ran and coffee mornings. an LBGT History Month event with UCL. • Guardian News and Media volunteers led a range of events at Great Croft Resource Centre and regularly helped with bowls, darts and music. They also hosted a Christmas craft stall, supported Opening Doors London (ODL) in producing its member-led newspaper Q and ran a media workshop for ODL Ambassadors. 21 Volunteers and Supporters Making it all possible

All the following individuals and teams helped us during the 2015-16 financial year.

Campaign Action Group Lucy Hartiss Andrew Tucker Susanne Torka Rachel Okin Alice Lovell Mark Hughes Anna Mandlik Tomasz Mlynowski Rosie Cain Ann Mir Mick Jai Misra Aris Ioannides Tony Brown Serena Borrelli Brenda Felstead Mohamed Ali Billie Dunlevy Tracey McDermott Sourav Sen Brian Seaton Muhit Islam Caroline Fahy Stephen Owen David Mitchell Natalie Fadayel Claire Miller Good Neighbours Scheme Viji Rajagopalan Deirdre Krymer Nuei Yu Constantine Louis Alison Hawkes Vivienne Abberley Frances Eley Perla Rembiszewski Deborah Cornes Andrew Bramall Wendy Rix Harriette Williams Saffiyah Doolan Dominique Brady Andrew Carr Joan Moffatt Stephen Vieira Elena Ivany Anne Kelly Great Croft Resource Jocelyne Tobin Svetlana Dragova Elizabeth Monck Antony Bailiwick Centre Norma Moss Taryn McDermott Fahim Khan Barbara Foster Alison Louise Benjamin Phyllis Eyres Thomas Gribbon Faruk Merali Bernadette Barry Allicia Maclean Richard Jolley Fe Oclarit Bob Salmon Ann Renton Stanley Freed Counselling Gemma Sherlock Candice Liebeck Craig Scott Sudhanshu Kumar Sinha Alicia Romero Ortiz Georgia Cragg Chris O’Reilly Danusha Garbacz Wendy Munro Andreea Day Hannah Sellars Clarissa Harding Debbie Lawson Andrew Blackwood Hannah Shaw Clyde Harris Emma John Care Navigators Barbara Thurgood Helen James Colin Heinink Gwyneth O’Toole Christa Schreiber Chris Charles Hiroko Takeuchi Deborah Sheppard Helen Taylor Claire Le Grice Christina Harrison Idowu Mosuro Devina Tailor Jade Amias Jane Gaffney Dawn Reynolds Issy Cole-Hamilton Dianne Richards Jamie Turner Lionel Saph Deborah McLean-Thorne Jacqueline Samuel Estela Thorp Jeri Dutz Ulrika Fogarty Dhanji Dabasia James Grant Faye Marie Barnfield Jinnie Kleboe Heather Starkey Jane Cholmeley Felix Oram Joanna Darnley Citizen Advocacy Ingrid Hall Jean-Luc Dieudonne Frances Daffern John Northeast Amy Dunnigan Jacqueline Fogden Jenny Hill Grace Kim Katie Waller Dorothy May Julie McHugh Joanna Baxendale Grace Wachiuri Kelly Janis John Brockes Louise Goddard-Crawley John Lambert Helen McMahon Laura Farrell Keiran Proffer Mary Wessel John Nott Janet Curry Lee Fels Lionel Saph Miriam Dookhun Juliette Bogaers Jennifer Dhingra Louise Hawkes Rexie Barnes Richard Bagwell Kate Fitzpatrick Josh White Madeline Moncrieff Robert Stern Richard Demwell Kate Wolfe Juliana Farha Marina Pappa Roberta Macijauskaite Kristine Oleinika Katherine Richmond Mary Agudelo Computer Training Project Sarah Tyerman Mahdia Sait Kelly Kehn Matt Nathan Agnes Hay Sophie Linnett Marion Esfandiari Lauren Thompson Mecky Westermann Alan Martin Susan Dawn Blackwell Mohammad Khan Lori Rosenwasser Natalie Scriven Andrew Allaz Nabeelah Jaffer Louise Day Patrick Stimson Chris Brambley Dementia Advisers Patrick Atkinson Lucy Luke Skinner Phoebe Burton David Smith Gabriela Garbutt Patrick Blake Margaret Keane Rafael Soza Dilys Hoffman Julian Sainsbury Paul Webley Marika Freris Raphaelle Mathias Feisal Ali Michael Rose Rona Mitchell Marilyn Bramall Rita Ajuga Gigi Hennessy Natalie Berger Russell Tovey Melissa Crozier Scott McLoughlin Hassan Jaffry Tricia Macauley Sabine Thoele Misbah Arif Sherri Jordan Hilary Lee Sahira Umar Miyoko Britton Sophie Kinsella Ibtesam Al-Khalifa Dementia Befriending Sara Lindgren Mohammad Jameer Toni Piccolo Janet Chapman Adam White Sarah Brealey Mohima Hoque Janet Lee Aimee Perry Sarah FitzRoy Nada Pepovic Jessica Fraser Alex Olorenshaw Sarah Hindle Neal Foster Judith Hoffman Alison Smales Sema Louis Oliver Dawe Kenneth Ellis Anastasia Sledkova Stephen Hill Prilla Stott 22 Henderson Court Resource Centre Barbara Aster John Cordingly Roger Newman Claire Avant Barbara Susman John Hutchin Ronda Jelicic Dan Convisser Ben Townley John Lloyd Russ Gray Gianluca Gullotta Ben Webb John McKain Ruth Mubiru Helen Lloyd Benjamin Nevius John Westwood Sadie Hale Jill Potter Brian Baylis Jordan Scammell Scott Frisby Margaret Keane Bridget McManus Jordan Stefanov Sean Adamson Monica Davids Bruce Attwood Jozef Shaw Sean Ahern Callum Burke O’Driscoll Judit Apati Silvia Bardoni Information, Advice and Advocacy Carsten Klein Kath Gillespie Sells Simone Nesti Anthony Carney Caspar Van Vark Ken Davison Stephanie Cooper Ian Shaw Chris Barlow Kieran Ellis Stephen Noble Ibtesam Al-Khalifa Chris Kneeshaw Kirsten Zimmerman Steven Falvey Jean-Luc Dieudonne Cliff Jones Kyle McQueen Sue O’Sullivan Karen Abrams Clive Ramsey Laura MacDougall Suzanna Hopwood Nina Hassler Daniel Jones Leroy Pugliese Tancredi Dutto Nita Markanday Daniel Munoz Rey Lesley Greening Lassoff Taylor Love-Taylor Sabine Thoele Daniel Reimer Lindsay River Thomas Morrison Sahra Alasow Darell Carey Linford Andrews Timothy Smith Susan Jandy Darren Boakes Lisa Mangles Tom Blackie Tamiru Haile-Selassie David Corbin Loic Parisot Tom Oakley Tony Bonanno David Heron Louise Carolin Ulisses Da Silva Belucio Tracy Simons David Hudson Maisie Lawrence Valerie Remy David Mitchell Marina De Giorgi Vito Ward Leather Lane Shop Dimitrios Zografakis Mark Forsyth Vivienne Watson Alcina Fogaca Edward Ball Mark Pilkington Waseem Raja Anne Gavin Edward Watts Mark Russell Wesley Jackson Audrey Pyle Eleanor Cardwell Mark Simmons William Matthams Barbara Aster Eleanor Saunders Mark Thatcher Betty Schiavi Enrico Pirozzoli Mary Verdon Other roles Cheryl Patel Eoin Bedford Mats Broman Gemma Wan Gjylferije Januzaj Erden Caner Maurits Kalff Juliet Gardner Jordan St.Angelo Evans Blasse Melvyn Rees Karina Smith Keith Dundas Evrol Puckerin Michael Chan Wilson Lee Lee Miller Fiona Brickwood Michael Turner Marc Aster Frank Mulhern Mike Clapperton Rosie-May Coverdale Freya Finch Nancy Clark Santiago Nunez Garrad Knowles Nathaniel Johnston Sharon Mowatt Garth Heron Neil Kelly THANK YOU! Yuxi Cao Gemma Cartin Nicola Humberstone Gemma Leader Ola Ewa Satchell Memory Group Geoff Boyd Oliver Koo Anne Gavin George Cook Patrick Blake Further information: George Ellinas Paul Cavanna Email: volunteer@ Opening Doors London Gerry Power Paul Glynn ageukcamden.org.uk Aimee Phillips Graeme Calf Paul Sammut Alan Martin Haleem Hussain Paul Webley Aldina Lewis Harriet Horton Peter Cragg Alejandro Bonatto Harry Scoble Peter Dixon Alex Cornes Heather Thomson Peter Flockhart Alex Needham Helen Forde Peter Scott-Presland Alexander Nijland Hilary Guedalla Peter Twist Alison Read Ian Stewart Philip Graham Aliyu Gambo James Greenshields Phillip Game Andrew Hill Jamie Scoular Rahul Gumber Annie Southerst Jean-Luc Dieudonne Richard Mott Anthony Clater Jeremy Kingston Richard White Antonio Varela Jim MacSweeney Roger Davis Asha Pond Joanne Elizabeth Garwood Roger Juer 23 FUNDRAISING UPDATE Broadening support

Having a wide range of ways to raise Our new Community, Partnerships How you can help us funds is vital to the continuation of our and Fundraising Officer will be working As well as the enormous amount services, which support more than on new relationships and sponsorship of support we receive from our 8000 older people each year. During opportunities, including events, with volunteers, we are incredibly grateful 2015/16 we continued our strategy of Camden-based businesses. And in to the people who donate, leave gifts diversifying our fundraising and income autumn 2016, we will be launching in their wills, organise fundraising generation streams to reduce our reliance Friends of Henderson Court to events and help generate income for on one or two main sources. This has celebrate 50 years of our the charity. become increasingly important as central Henderson Court Resource Centre. government cuts to statutory sector Leave us a gift in your will budgets have meant greater competition We are extremely grateful to all our This is one of the most effective ways for local funds. Sadly, in recent years, this past and current supporters and look to secure our future. We can advise has also led to a reduction in services forward to continuing our work with on the best way to do this and let you supporting older people. existing partners and developing new know about regular events to help you relationships. A full list of our funders with the legal and financial details. For New approaches and supporters for 2015/16 is provided more information call us on We need to be innovative in our service on pages 20-23. 020 7239 0400. development and our approach to fundraising. This means gaining support Overcoming difficulties Set up a direct debit or make a one-off from many sources, including individual Like every charity, we always face donation donors, volunteers, statutory sector funding challenges: the year ahead You can do this online at organisations, corporate partners is no exception. Some of our larger ageuk.org.uk/Camden or and sponsors, charitable trusts and grants, from the Big Lottery Fund and openingdoorslondon.org.uk (click foundations and national lottery charitable trusts and foundations, the donate button) or send a cheque distributers. will come to an end. We also need to made payable to Age UK Camden or secure match or continuation funding Opening Doors London to the address We’re fortunate to have ongoing support for a number of services, including on the back of this annual review. from a number of organisations, including Opening Doors London, Henderson Rothschild in the Community, Guardian Court and our Good Neighbours Support our charity shop News and Media, Hampstead Women’s Scheme. This will be extremely We welcome high quality donations Club and the Hampstead Summer difficult, but we’ll work as hard as and dedicated volunteers to help Festival committee. Other sources are possible to keep all our important out at our busy charity shop at 53 being developed, including Pride 10K services going at full strength. Leather Lane. To find out more, pop in for Opening Doors London (ODL) and during opening hours (10.30am-4pm, funding bids with Hampstead Community Monday-Friday) or call 020 7831 4928. Centre and Camden Council to expand and refurbish Henderson Court. Launching ODL as a subsidiary charity of Age UK Camden will also widen the potential sources of funding for the organisation’s work to support older LGBT people. 24 Organise or participate in a fundraising event There are many ways of doing this, including runs, swims, cake sales – and much more. Our Community Partnerships and Fundraising Officer, Suzy Barber, will be happy to discuss your ideas with you. Email [email protected] or ring 020 7239 0400.

Sign up for Gift Aid If you’re eligible, please sign up for Gift Aid when you make a donation (money or items to our charity shop) as this means we can claim back an additional 25% from HMRC. Search for ‘Gift Aid’ on our website or ask for a form in our shop. www.ageukcamden.org.uk

Friends of Henderson Court Look out for our Friends of Henderson Court scheme by following us on social media, or call/email [email protected] 020 7239 0400

Follow us on Facebook and Twitter. Stay up to date with our fundraising and other activities:

facebook.com/ ageukcamden facebook.com/opening doorslondon

@AgeUKCamden @openingdoorsldn @openingdoorslondon

25 CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES (Incorporating an income and expenditure account)

FOR THE YEAR ENDED 31 MARCH 2016 Restricted Endowment Unrestricted 2016 2015 £ £ £ £ £ INCOME AND ENDOWMENTS FROM Income from generated funds Donations and legacies - - 169,993 169,993 117,576 Other trading activities: Sale of new and donated goods - - 88,707 88,707 115,368 Income from investments - - 31,216 31,216 28,447 Income from charitable activities AUC Resource Centres - - 648,394 648,394 740,208 AUC Volunteer & Community Services 138,770 - 302,546 441,316 505,112 AUC Advice & Support 223,209 - 726,117 949,326 555,476 AUC Ageing Better In Camden 390,962 - - 390,962 - Activities of PSIC - - 302,751 302,751 168,936 ------752,941 - 1,979,808 2,732,749 1,969,732 ------Total income and endowments 752,941 - 2,269,724 3,022,665 2,231,123 ------EXPENDITURE ON Raising funds: Costs of raising funds - - 85,000 85,000 107,899 Cost of sales of new and donated goods - - 89,388 89,388 154,995 ------174,388 174,388 262,894 Expenditure on charitable activities AUC Resource Centres - - 738,719 738,719 714,956 AUC Volunteer & Community Services 123,770 - 346,989 470,759 423,180 AUC Advice & Support 215,533 - 733,515 949,048 705,511 AUC Ageing Better In Camden 391,812 - - 391,812 - PSIC Costs - - 232,398 232,398 143,049 ------Total expenditure 731,115 - 2,226,009 2,957,124 2,249,590 ------Net gains/ (losses) on investments - - (18,304) (18,304) 18,987 Net income/ (expenditure) 21,826 - 25,411 47,237 520 Transfer between funds 850 - (850) ------Net income/ (expenditure) before other recognised gains and losses 22,676 - 24,561 47,237 520

Actuarial gain/ (loss) on defined benefit pension scheme 131,000 131,000 (96,000) Net movement in funds 22,676 - 155,561 178,237 (95,480) Funds at the start of the year - 12,000 866,066 878,066 973,546 ------Funds at the end of the year 22,676 12,000 1,021,627 1,056,303 878,066 ======

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above.

26 CONSOLIDATED BALANCE SHEET At 31 March 2016 Group Charity 2016 2015 2016 2015 £ £ £ £ FIXED ASSETS Tangible fixed assets 16,691 37,683 13,361 32,467 Investments 521,796 531,562 521,796 531,562 ------538,487 569,245 535,157 564,029 CURRENT ASSETS Debtors 82,908 79,498 104,863 87,548 Cash at bank and in hand 2,473,399 2,013,164 1,655,309 1,576,406 ------2,556,307 2,092,662 1,760,172 1,663,954 Liabilities

CREDITORS (amounts falling due within one year): 993,491 604,841 232,565 179,396

NET CURRENT ASSETS 1,562,816 1,487,821 1,527,607 1,484,558 ------TOTAL ASSETS LESS CURRENT LIABILITIES 2,101,303 2,057,066 2,062,764 2,048,587 Defined benefit pension scheme liability (1,045,000) (1,179,000) (1,045,000) (1,179,000) ------TOTAL NET ASSETS 1,056,303 878,066 1,017,764 869,587 ======

FUNDS Endowment fund 12,000 12,000 12,000 12,000 Restricted funds 22,676 - 22,676 -

Unrestricted funds General funds 994,936 818,383 959,727 815,120 Designated funds 1,071,691 1,226,683 1,068,361 1,221,467

Unrestricted income funds excluding pension liability 2,066,627 2,045,066 2,028,088 2,036,587 Pension reserve (1,045,000) (1,179,000) (1,045,000) (1,179,000)

Total unrestricted funds 1,021,627 866,066 983,088 857,587

TOTAL FUNDS 1,056,303 878,066 1,017,764 869,587 ======

There was a transition to the new Charities SORP (Statement of Recommended Practice) (FRS102) which has affected the format and appearence of the charity’s financial statements for the year ended 31 March 2016. See http://www.charitysorp.org/media/619101/frs102_complete.pdf for more information. The financial statements were approved and authorised for issue by the trustees on 3 August 2016 and were signed below on its behalf by: Janet Guthrie – Chair Sourav Sen – Treasurer

Trustees’ statement These summarised accounts are a summary of information extracted from the consolidated annual accounts and contain We also read the other information contained in the Annual Report and consider the implications for our report if we information relating to both the Statement of Financial Activities and the Balance Sheet for the year ended 31 March become aware of any apparent misstatements or material inconsistencies with the summary financial statements. 2016. These summarised accounts may not contain sufficient information to allow for a full understanding of the financial affairs of the charity. The full financial statements were approved by the trustees on the 3 August 2016 and subsequently We conducted our work in accordance with Bulletin 2008/3 issued by the Auditing Practices Board. Our report on the submitted to the Charity Commission and Companies House. They received an unqualified audit report and copies may charitable company’s full annual financial statements describes the basis of our opinion on those financial statements be obtained from the charity’s head office – Age UK Camden, Tavis House, 1-6 Tavistock Square, London WC1H 9NA. and on the Annual Report. 3 August 2016 Signed on behalf of the trustees Opinion Janet Guthrie – Chair Sourav Sen – Treasurer In our opinion the summary financial statements are consistent with the full annual financial statements and the Annual Report of Age Concern Camden for the year ended 31 March 2016 and complies with the applicable Independent auditors’ statement to the trustees of Age Concern Camden requirements of section 427 of the Companies Act 2006 and the regulations made thereunder. We have examined the summary financial statements for the year ended 31 March 2016 set out in the attached report. haysmacintyre 26 Red Lion Square Respective responsibilities of the trustees and the auditors Statutory Auditors London The trustees are responsible for preparing the summarised financial statements in accordance with applicable United WC1R 4AG Kingdom law. DATE: 3 August 2016 Our responsibility is to report to you our opinion on the consistency of the summary financial statements with the full annual financial statements and the annual Report, and its compliance with the relevant requirements of section 427 of the Companies Act 2006 and the regulations made thereunder. 27 OUR SERVICES

Ageing Better in Camden Good Neighbours Scheme Personalisation Support in Camden Ageing Better in Camden is a Our scheme matches isolated older (PSIC) partnership of older people and people with volunteer befrienders. PSIC supports adults under 65 who Camden organisations, including Age receive direct payments to plan and UK Camden, working together to At Home manage help and care in their home. tackle social isolation and loneliness Helps older people remain This includes people with physical among older people. independent by matching them with or mental health disabilities, sensory paid care workers, who can provide impairments or learning disabilities, Care Navigators practical support, for a fee. and parents of disabled children. Health or social care professionals who provide a free, impartial and Internet Shopping Service Resource centres confidential service to older people Helps people unable to do their own Our two centres provide a wide range in Camden. They are based within shopping, by ordering and arranging of resources and activities. They also GP practices in Camden and have delivery online. offer freshly cooked, nutritious meals, specialist knowledge of services Monday to Friday. Resource centres available. Nail care are only available to those in receipt of Provides safe fingernail and toenail personal budgets. Counselling cutting, helping older people to stay Enables people to talk through difficult active and mobile. Volunteering feelings, anxieties, concerns and Opportunities for volunteers to get experiences within a one-to-one Information and Advice involved in delivering a wide range of confidential relationship. Group Provides information and advice on a services and activities that enhance sessions are also available. range of issues, helping older people older people’s lives, while developing to maximise their income and establish their own skills and experiences. Dementia services and maintain their rights. The Dementia Adviser service provides signposting and information. Direct payment support Dementia Befriending offers social Helps older people who receive direct support and company. payments to plan their care package and manage help in their home. Digital Inclusion Offers free drop-in sessions and Opening Doors London (ODL) internet access, as well as gadget A service for older lesbian, gay, clinics, in a supportive environment bisexual and transgender (LGBT) with volunteers on hand to help. Londoners, providing social events, activities and information, and a befriending service. ODL also campaigns to raise awareness about the needs of older LGBT Londoners.

28 patrons, trustees, in MEMORIAM

Patrons Help us spread the word! Sir Derek Jacobi Phyllida Law OBE Age UK Camden is committed to Esther Rantzen CBE spreading the word about our services, what we do, and how we can help. We Honorary President would appreciate your help in doing Margaret Hepburn this.

Honorary Vice-Presidents We have a selection of leaflets about our Brenda Felstead services which we are happy to send Maggie Plouviez OBE to individuals or organisations, and our staff are able to attend groups to give Board of Trustees 2015 – 2016 talks on our services. Contact us on 020 7239 0400 to arrange a talk or order some free leaflets. Officers Janet Guthrie (Chair) Dorothy May (Vice-Chair) Please ‘like’ us on Facebook and Sourav Sen (Treasurer) follow us on Twitter and Instagram

facebook.com/ Trustees ageukcamden Virendra Ahuja Anthony Bonanno @ageukcamden Dr Tom Fitzgerald Marika Freris Barbara Hughes MBE @ageukcamden Asha Mahmoud David Mitchell Mohammed Khan Sign up for our newsletter: ageuk.org.uk/camden/contact-us/ newsletter-sign-up In memoriam Katherine Frances Lorasco – volunteer with NW3 Good Neighbours Scheme and kindly left a legacy to Age UK Camden. Irene Wagner – member of the Dementia Befriending service. A donation was also generously made by Mrs Elizabeth Godfrey (daughter) plus friends and family.

29 Head Office

Age UK Camden Tavis House, 1-6 Tavistock Square London WC1H 9NA

Phone: 020 7239 0400 Advice Line: 020 7837 3777 Fax: 020 7383 2550 Email: [email protected]

Great Croft Resource Centre Cromer Street London WC1H 8LF

Phone: 020 7278 5090 Email: [email protected]

Age UK Camden’s legal name is Henderson Court Resource Centre Age Concern Camden 102 Fitzjohn’s Avenue Registered charity no. 293446 London NW3 6NS Company limited by guarantee no. 1969975 Registered Office: Phone: 020 7794 6588 Age UK Camden Email: [email protected] Tavis House 1-6 Tavistock Square London WC1H 9NA Leather Lane Charity Shop 53 Leather Lane Opening Doors London Registered charity number: 1167919 London EC1N 7TJ Company limited by guarantee number: 10123607

Phone: 020 7831 4928 Personalisation Support in Camden Registered charity number: 1157537 Company limited by guarantee number: 09075447 Personalisation Support in Camden 58 Phoenix Road Editorial: Emma Doyle, Jacki Reason London NW1 1ES Front cover images: Neil Raja www.newroadcollective.com Design and layout: Paul Kelly Printed by: Ostrich Print Phone: 020 7383 4901 Email: [email protected]

Age UK Organisational Quality Standards Version 1 Quality Assessment System

SGS Ltd Inward Way Rossmore Business Park Ellesmere Port, Cheshire, CH65 3EN