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Reference & User Summer 2016 Volume 55, Number 4 Services Quarterly ISSN 1094-9054 The Journal of The Reference and User Services Association (RUSA) www.rusq.org Don’t Panic! Managing Library Anxiety with a Library Survival Guide Poor Information Literacy Skills and Practices as Barriers to Academic Performance Interlibrary Loan Code for the United States Reference & User Services Quarterly The Journal of The Reference and User Services Association (RUSA) Editor: Barry Trott nonmembers, U.S. $65; Canada and Mexico, $70; and all other countries, $75. Single articles, $12. Editorial Advisory Board 2015–16: Jenny S. Bossaller, Assistant Professor of Library and Information Science, Editorial Policy: Reference & User Services Quarterly is the University of Missouri (2015–18); Heidi L. M. Jacobs, official journal of RUSA. The purpose of Reference & User Information Literacy Librarian, University of Windsor Services Quarterly is to disseminate information of interest to (2015–18); Kate Kosturski, Institutional Participation reference librarians, information specialists, and other profes- Coordinator, United Kingdom and Northern Europe, JSTOR/ sionals involved in user-oriented library services. The scope of Portico (2015–18); Scott Seaman, Dean of Libraries, Ohio the journal includes all aspects of library service to adults, and University (2015–18); Carol Singer, Professor, Library reference service and collection development at every level Teaching and Learning Department, Bowling Green State and for all types of libraries. The journal follows a policy of University (2015–18); Nicolette Sosulski, Business Librarian, double-blind refereeing of articles in advance of publication. Portage District Library (2015–18); Laurel Tarulli, Librarian —Adopted by RASD Board, June 27, 1989 and Information Services Manager, Sacred Heart School Manuscripts: Prospective authors can review the of Halifax (2015–18); David A. Tyckoson, Associate Dean, “Instructions to Authors” found online at https://journals.ala Henry Madden Library, California State University, Fresno .org/rusq/about/submissions. (2015–18); Chiang A. Wang, Adult Service Manager, Queens Library at Flushing (2015–18); Neal Wyatt, PhD in Media, Advertising: Reference & User Services Quarterly accepts Art, and Text, Virginia Commonwealth University (2015–18) advertising for goods or services to the library profession and library services in general and encourages advertising Ex Officio: Anne M. Houston, RUSA President (2015–16). as a vehicle to inform readers of products and services and Production: ALA Production Services: Chris Keech, to provide product communication between vendor and Tim Clifford, and Lauren Ehle. buyer. Reference & User Services Quarterly will adhere to all ethical and commonly accepted advertising practices and Reference & User Services Quarterly is a continua- will make every effort to ensure that its practices in rela- tion of RQ. The title change was effective with Volume 37, tion to advertising are consistent with those of the other Number 1, 1997. Association publications. Reference & User Services Quarterly reserves the right to reject any advertisement deemed not Please visit our website at https://journals.ala.org/rusq. relevant or consistent to the above or to the aims and poli- © 2016 American Library Association. cies of the American Library Association. Bill Spilman, Innovative Media Solutions, 320 W. Chestnut St., PO Box All material in this journal subject to copyright by the 399, Oneida, IL 61467. Phone: (309) 483-6467 or toll-free American Library Association may be photocopied for the 1-877-878-3260; fax: (309) 483-2371; email: bill@ noncommercial purpose of scientific or educational advance- innovativemediasolutions.com. ment granted by Sections 107 and 108 of the Copyright Revision Act of 1976. For other reprinting, photocopying, or Abstracting and Indexing: RUSQ is abstracted or translating, address requests to the ALA Office of Rights and indexed in Arts & Humanities Citation Index; Book Review Permissions, 50 E. Huron St., Chicago, IL 60611. Digest Plus; Book Review Index; Computers & Applied Sciences Complete; Current Contents; Ebscohost Masterfile; Education Circulation: Reference & User Services Quarterly (ISSN Research Complete; Educator’s Reference Complete; FRANCIS; 1094-9054) is published quarterly (fall, winter, spring, Gale Cengage Expanded Academic ASAP; Gale Cengage summer) by the American Library Association (ALA), 50 E. General OneFile; INSPEC; Library, Information Science, & Huron St., Chicago, IL 60611. It is the official publication Technology Abstracts; Library Literature & Information Science; of the Reference and User Services Association (RUSA) (for- LISA: Library and Information Science Abstracts; Professional merly RASD, Reference and Adult Services Division), a Development Collection; ProQuest Education Journals; ProQuest division of the ALA. Subscription price: to members Research Library; Referativny: Zhurnal; SCOPUS; Social of RUSA, $25 a year, included in membership dues; to Sciences Citation Index; and Web of Science. Reference & User Summer 2016 Volume 55, Number 4 Services Quarterly ISSN 1094-9054 The Journal of The Reference and User Services Association (RUSA) www.rusq.org Columns 258 From the President of RUSA 273 Information Literacy Building Your Professional Toolkit BARRY TROTT, EDITOR ANNE M. HOUSTON, PRESIDENT Embedding Information Literacy in an MFA Novel Workshop 261 For Your Enrichment JOHN GLOVER BARRY TROTT, EDITOR Librarian Attitudes toward Classroom Humor 277 Amplify Your Impact ROBERT PERRET NICOLE EVA AND ERIN SHEA, EDITORS Attracting Users in a Special Library: 267 Management A Personalized Approach to a MARIANNE RYAN, EDITOR Standard Library Initiative Besting the Workplace Bully VANESSA EYER 270 Readers’ Advisory LAUREL TARULLI, EDITOR Readers’ Advisory: The Who, The How, and the Why Features 283 Don’t Panic! 293 Poor Information Literacy Managing Library Anxiety with Skills and Practices as Barri- a Library Survival Guide ers to Academic Performance ELIZABETH DIPRINCE, AMBER A Mixed Methods Study of the WILSON, CHRISSY KARAFIT, AMANDA University of Dar es Salaam BRYANT, AND CHRIS SPRINGER TINA KLOMSRI AND MATTI TEDRE Departments 306 From Committees of RUSA 317 Sources 306 Interlibrary Loan Code for the 317 Professional Materials United States KAREN ANTELL, EDITOR RUSA STARS CODES, GUIDELINES, AND 322 Reference Books TECHNICAL SERVICES COMMITTEE TAMMY ESCHEDOR VOELKER, EDITOR 308 Notable Books List 2016 RUSA NOTABLE BOOKS COUNCIL 310 The Reading List 2016 RUSA READING LIST COUNCIL 313 The Listen List 2016 RUSA OUTSTANDING AUDIOBOOK NARRATION COUNCIL 316 Outstanding Reference Sources 2016 THE OUTSTANDING REFERENCE SOURCES SELECTION COMMITTEE FROM THE PRESIDENT OF RUSA Anne M. Houston, President s RUSA president I’m often asked for career ad- vice. How can I get my first professional job? How Building Your can I succeed in it and build my career? How do I make the next move to a higher level position? AThe job market for librarians isn’t as extensive and robust Professional as we’d like it to be, but at the same time, good jobs are out there—jobs that have the potential for growth and offer pos- sibilities for meaningful work. As someone who has been Toolkit the hiring manager for many librarian positions throughout my career, including many entry-level positions, I can tell you that there is competition for the best jobs and that our needs as employers are becoming more complex. How can you position yourself to compete in this job market? How can you build a successful, rewarding career? The first and most important piece of advice that I’d give to new professionals is to recognize that very few librar- ian positions are truly entry-level any more. Most require some experience, often in an emerging subfield of librari- anship. If you take a look at the ALA Joblist you’ll notice that professional positions, even those that do not involve supervision or management, generally ask for experience in a specific area. MLS candidates should be aware of this and plan accordingly. If your program offers internships or the opportunity to work in the institution’s libraries, take full advantage of these opportunities and seek out significant Anne M. Houston, RUSA President 2015–16 work experiences to begin building your résumé while you are still an MLS student. If you’re working in a library in a Anne M. Houston is Director of Teaching, Learning, paraprofessional position, ask for opportunities to engage in and Research, Smith College Libraries, Northhampton, professional work. My library has had several staff members Massachusetts; email: [email protected]. working on their MLS degrees who have been able to assist in teaching or work on innovative projects that are outside the scope of their job descriptions. It’s a win-win situation, helping the library to move forward on key initiatives while allowing the employees to gain valuable experience. An added benefit for the MLS student who pursues significant work experience is getting to know librarians who can serve as references. If you’re not sure what sort of experience to pursue, look at the ALA job listings, identify positions of interest to you, examine the required qualifications and po- sition yourself to be a strong candidate by working toward the qualifications listed. Remember that libraries are desper- ately seeking professionals who show evidence of innovation and creativity. You may want to put together a portfolio that documents