European Commission, Brussels

Service request under the framework contract

ENV.G.4/FRA/2007/0066

ANNEX –FINAL REPORT

“Services on Monitoring Retailers’ REAP commitments”

07 November 2011

Consortium ESWI Expert Team to Support Waste Implementation

No 07.0307/2009/SI2.540924/SER/G4 2

Content

1 Annex I – Overview on REAP commitments ...... 14

2 Annex II – Overview on target setting 2009 and 2010 ...... 17

2.1 Annex II.1 – Overview on targets by category and retailer involvement ...... 17 3 Annex III – Key data and REAP commitments by retailer ...... 21

3.1 Key data by REAP Member Companies ...... 21 3.1.1 Asda Walmart (UK) ...... 21 3.1.2 (FR) ...... 23 3.1.3 C&A ( Services Company) ...... 25 3.1.4 Carrefour ...... 26 3.1.5 Colruyt (BE) ...... 28 3.1.6 Delhaize (BE) ...... 31 3.1.7 El Corte Inglés (ES) ...... 32 3.1.8 IKEA ...... 35 3.1.9 Inditex ...... 37 3.1.10 Kaufland (DE) ...... 39 3.1.11 Kingfisher (UK) ...... 41 3.1.12 Leroy Merlin (ES) – still to be confirmed ...... 42 3.1.13 Lidl ...... 45 3.1.14 Marks & Spencer (UK) ...... 46 3.1.15 Mercadona (ES) ...... 48 3.1.16 Mercator (SI) ...... 50 3.1.17 Metro Group (DE) ...... 51 3.1.18 REWE Group (DE) ...... 52 3.1.19 Royal ...... 54 3.1.20 (UK) ...... 57 3.2 Key data by Member Associations ...... 59 3.2.1 APED (PT) ...... 59 3.2.2 Confederación Española de Comercio CEC (ES) ...... 60 3.2.3 Euro ...... 62 3.2.4 FCD (FR) ...... 73 4 Annex IV - Store visits ...... 77

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4.1 ANCC/Coop Italia ...... 77 4.2 Asda Walmart ...... 84 4.3 Auchan ...... 85 4.4 Carrefour ...... 90 4.5 C&A ...... 101 4.6 “Confederació de Comerç de Catalunya”, CCC ...... 106 4.7 Colruyt ...... 111 4.8 Coop ...... 114 4.9 El Corte Inglés ...... 124 4.10 FCD ...... 127 4.10.1 Casino ...... 127 4.10.2 Conforama ...... 130 4.11 IKEA ...... 133 4.12 Inditex ...... 153 4.13 Kaufland ...... 158 4.14 Kingfisher ...... 164 4.14.1 ...... 166 4.14.2 Brico Dépôt ...... 170 4.15 Kooperativa Förbundet ...... 173 4.16 LeroyMerlin ...... 181 4.17 Lidl (confidential) ...... 188 4.18 Marks & Spencer ...... 192 4.19 Mercadona ...... 201 4.20 Mercator ...... 207 4.21 METRO Group ...... 213 4.22 REWE ...... 218 4.23 Royal Ahold ...... 225 4.23.1 ...... 225 4.23.2 ICA ...... 227 4.24 Tesco ...... 233

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List of tables

Table 1-1: Overview of reported commitments (progress reporting 2001 and 2010) by vision and retailer involvement ...... 14

Table 2-1: Overview of reported targets (progress reporting 2001 and 2010) divided by visions and retailer involvement ...... 17

Table 2-2: Overview of reported targets for 2010/ongoing by category and retailer ...... 19

Table 3-1: Company key data for ASDA ...... 21

Table 3-2: ASDA commitments documented in REAP database 2011 in category “What we sell” ...... 21

Table 3-3: ASDA commitments documented in REAP database 2011 in category “How we sell” ...... 22

Table 3-4: ASDA commitments documented in REAP database 2011 in category “Communication” ...... 23

Table 3-5: Company key data for Auchan...... 23

Table 3-6: Auchan commitments documented in REAP database 2011 in category “What we sell” ...... 24

Table 3-7: Auchan commitments documented in REAP database 2011 in category “How we sell” ...... 24

Table 3-8: Auchan commitments documented in REAP database 2011 in category “Communication” ...... 24

Table 3-9: Company key data for C&A ...... 25

Table 3-10: C&A commitments documented in REAP database 2011 in category “What we sell” ...... 25

Table 3-11: C&A commitments documented in REAP database 2011 in category “How we sell” ...... 25

Table 3-12: Company key data for Carrefour ...... 26

Table 3-13: Carrefour commitments documented in REAP database 2011 in category “What we sell” ...... 27

Table 3-14: Carrefour commitments documented in REAP database 2011 in category “How we sell” ...... 27

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Table 3-15: Carrefour commitments documented in REAP database 2011 in category “Communication” ...... 28

Table 3-16: Company key data for Colruyt ...... 28

Table 3-17: Colruyt commitments documented in REAP database 2011 in category “What we sell” ...... 29

Table 3-18: Colruyt commitments documented in REAP database 2011 in category “How we sell” ...... 29

Table 3-19: Colruyt commitments documented in REAP database 2011 in category “Communication” ...... 30

Table 3-20: Company key data for Delhaize ...... 31

Table 3-21: Delhaize commitments documented in REAP database 2011 in category “What we sell” ...... 31

Table 3-22: Delhaize commitments documented in REAP database 2011 in category “How we sell” ...... 31

Table 3-23: Delhaize commitments documented in REAP database 2011 in category “Communication” ...... 32

Table 3-24: Company key data for El Corte Inglés ...... 32

Table 3-25: El Corte Inglés commitments documented in REAP database 2011 in category “What we sell” ...... 33

Table 3-26: El Corte Inglés commitments documented in REAP database 2011 in category “How we sell” ...... 33

Table 3-27: El Corte Inglés commitments documented in REAP database 2011 in category “Communication” ...... 34

Table 3-28: Company key data for IKEA ...... 35

Table 3-29: IKEA commitments documented in REAP database 2011 in category “What we sell” ...... 35

Table 3-30: IKEA commitments documented in REAP database 2011 in category “How we sell” ...... 35

Table 3-31: Company key data for Inditex ...... 37

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Table 3-32: Inditex commitments documented in REAP database 2011 in category “What we sell” ...... 37

Table 3-33: Inditex commitments documented in REAP database 2011 in category “How we sell” ...... 37

Table 3-34: Inditex commitments documented in REAP database 2011 in category “Communication” ...... 38

Table 3-35: Company key data for Kaufland ...... 39

Table 3-36: Kaufland commitments documented in REAP database 2011 in category “What we sell” ...... 39

Table 3-37: Kaufland commitments documented in REAP database 2011 in category “How we sell” ...... 39

Table 3-38: Kaufland commitments documented in REAP database 2011 in category “Communication” ...... 40

Table 3-39: Company key data for Kingfisher ...... 41

Table 3-40: Kingfisher commitments documented in REAP database 2011 in category “What we sell” ...... 41

Table 3-41: Kingfisher commitments documented in REAP database 2011 in category “How we sell” ...... 41

Table 3-42: Kingfisher commitments documented in REAP database 2011 in category “Communication” ...... 42

Table 3-43: Company key data for Leroy Merlin ...... 42

Table 3-44: Leroy Merlin commitments documented in REAP database 2011 in category “What we sell” ...... 43

Table 3-45: Leroy Merlin commitments documented in REAP database 2011 in category “How we sell” ...... 44

Table 3-46: Leroy Merlin commitments documented in REAP database 2011 in category “Communication” ...... 44

Table 3-47: Company key data for Lidl ...... 45

Table 3-48: Lidl commitments documented in REAP database 2011 in category “What we sell” ...... 45

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Table 3-49: Lidl commitments documented in REAP database 2011 in category “How we sell” ...... 45

Table 3-50: Lidl commitments documented in REAP database 2011 in category “Communication” ...... 46

Table 3-51: Company key data for Marks & Spencer ...... 46

Table 3-52: Marks & Spencer commitments documented in REAP database 2011 in category “What we sell” ...... 46

Table 3-53: Marks & Spencer commitments documented in REAP database 2011 in category “How we sell” ...... 46

Table 3-54: Marks & Spencer commitments documented in REAP database 2011 in category “Communication” ...... 47

Table 3-55: Company key data for Mercadona (ES) ...... 48

Table 3-56: Mercadona commitments documented in REAP database 2011 in category “What we sell” ...... 48

Table 3-57: Mercadona commitments documented in REAP database 2011 in category “How we sell” ...... 48

Table 3-58: Mercadona commitments documented in REAP database 2011 in category “Communication” ...... 49

Table 3-59: Company key data for Mercator (SI) ...... 50

Table 3-60: Mercator commitments documented in REAP database 2011 in category “How we sell” ...... 50

Table 3-61: Company key data for METRO GROUP (DE) ...... 51

Table 3-62: METRO GROUP commitments documented in REAP database 2011 in category “What we sell” ...... 51

Table 3-63: METRO GROUP commitments documented in REAP database 2011 in category “How we sell” ...... 52

Table 3-64: Company key data for REWE Group (DE) ...... 52

Table 3-65: REWE Group commitments documented in REAP database 2011 in category “What we sell” ...... 53

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Table 3-66: REWE Group commitments documented in REAP database 2011 in category “How we sell” ...... 53

Table 3-67: REWE Group commitments documented in REAP database 2011 in category “Communication” ...... 53

Table 3-68: Company key data for Royal Ahold ...... 54

Table 3-69: Royal Ahold commitments documented in REAP database 2011 in category “How we sell” ...... 54

Table 3-70: Company key data for Albert Heijn ...... 54

Table 3-71: Albert Heijn commitments documented in REAP database 2011 in category “What we sell” ...... 55

Table 3-72: Albert Heijn commitments documented in REAP database 2011 in category “How we sell” ...... 55

Table 3-73: Company key data for ICA ...... 56

Table 3-74: ICA commitments documented in REAP database 2011 in category “What we sell” ...... 56

Table 3-75: ICA commitments documented in REAP database 2011 in category “How we sell” ...... 56

Table 3-76: ICA commitments documented in REAP database 2011 in category “Communication” ...... 57

Table 3-77: Company key data for TESCO ...... 57

Table 3-78: TESCO commitments documented in REAP database 2011 in category “What we sell” ...... 58

Table 3-79: TESCO commitments documented in REAP database 2011 in category “How we sell” ...... 58

Table 3-80: TESCO commitments documented in REAP database 2011 in category “Communication” ...... 59

Table 3-81: Company key data for APED (PT) ...... 59

Table 3-82: APED commitments documented in REAP database 2011 in category “What we sell” ...... 60

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Table 3-83: APED commitments documented in REAP database 2011 in category “How we sell” ...... 60

Table 3-84: Company key data for CEC...... 60

Table 3-85: CEC commitments documented in REAP database 2011 in category “What we sell” ...... 61

Table 3-86: CEC commitments documented in REAP database 2011 in category “How we sell” ...... 61

Table 3-87: Company key data for Euro Coop ...... 62

Table 3-88: Euro Coop commitments documented in REAP database 2011 in category “What we sell” and “Communication” ...... 62

Table 3-89: Company key data for ANCC/Coop Italia ...... 62

Table 3-90: ANCC/Coop Italia commitments documented in REAP database 2011 in category “What we sell” ...... 63

Table 3-91: ANCC/Coop Italia commitments documented in REAP database 2011 in category “How we sell” ...... 63

Table 3-92: ANCC/Coop Italia commitments documented in REAP database 2011 in category “Communication” ...... 64

Table 3-93: Company key data for S-Group ...... 64

Table 3-94: S-Group commitments documented in REAP database 2011 in category “What we sell” ...... 65

Table 3-95: S-Group Finlands commitments documented in REAP database 2011 in category “How we sell” ...... 65

Table 3-96: S-Group Finlands commitments documented in REAP database 2011 in category “Communication” ...... 66

Table 3-97: Company key data for Kooperative Förbundet ...... 66

Table 3-98: Kooperativa Förbundets commitments documented in REAP database 2011 in category “What we sell” ...... 67

Table 3-99: Kooperativa Förbundets commitments documented in REAP database 2011 in category “How we sell”...... 67

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Table 3-100: Kooperativa Förbundets commitments documented in REAP database 2011 in category “Communication” ...... 69

Table 3-101: Company key data for Coop Norway ...... 69

Table 3-102: Coop Norway commitments documented in REAP database 2011 in category “What we sell” ...... 69

Table 3-103: Coop Norway commitments documented in REAP database 2011 in category “How we sell” ...... 70

Table 3-104: Coop Norway commitments documented in REAP database 2011 in category “Communication” ...... 70

Table 3-105: Company key data for the Co-operative Group (UK) ...... 71

Table 3-106: The Co-operative Group commitments documented in REAP database 2011 in category “What we sell” ...... 71

Table 3-107: The Co-operative Group commitments documented in REAP database 2011 in category “How we sell”...... 72

Table 3-108: The Co-operative Group commitments documented in REAP database 2011 in category “Communication” ...... 72

Table 3-109: Company key data for FECD ...... 73

Table 3-110: FCD commitments documented in REAP database 2011 in category “What we sell” ...... 73

Table 3-111: FCD commitments documented in REAP database 2011 in category “How we sell” ...... 73

Table 3-112: Company key data for Casino ...... 74

Table 3-113: Casino commitments documented according to information and reports by Casino in 2010 in category “What we sell” ...... 74

Table 3-114: Casino commitments documented according to information and reports by Casino in 2010 in category “How we sell” ...... 75

Table 3-115: Casino commitments documented according to information and reports by Casino in 2010 in category “Communication” ...... 76

Table 4-1: Exemplary environmental and sustainability activities identified at Coop Consumatori Nordest, Montecchio Emilia ...... 77

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Table 4-2: Exemplary environmental and sustainability activities identified at Coop Estense, Maranello ...... 81

Table 4-3: Exemplary environmental and sustainability activities identified at Auchan, Blois...... 85

Table 4-4: Exemplary environmental and sustainability activities identified at Carrefour, Créteil...... 90

Table 4-5: Exemplary environmental and sustainability activities identified at Carrefour, Sannois ...... 95

Table 4-6: Exemplary environmental and sustainability activities identified at Carrefour, La Coruña, ...... 98

Table 4-7: Exemplary environmental and sustainability activities identified at C&A, Düsseldorf ...... 101

Table 4-8: Exemplary environmental and sustainability activities identified at C&A, Cologne ...... 104

Table 4-9: Exemplary environmental and sustainability activities identified at Santa Eulalia, Barcelona, Spain ...... 107

Table 4-10: Exemplary environmental and sustainability activities identified at Flower Shop “Vellut”, Barcelona, Spain...... 110

Table 4-11: Exemplary environmental and sustainability activities identified at Colruyt supermarket, Leuven ...... 111

Table 4-12: Exemplary environmental and sustainability activities identified at BioPlanet ecostore, Leuven...... 112

Table 4-13: Exemplary environmental and sustainability activities identified at Coop Prix, Oslo ...... 115

Table 4-14: Exemplary environmental and sustainability activities identified at Coop Mega, Oslo ...... 119

Table 4-15: Exemplary environmental and sustainability activities identified at Coop Obs!, Jessheim ...... 121

Table 4-16: Exemplary environmental and sustainability activities identified at El Corte Inglés, La Coruña ...... 124

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Table 4-17: Exemplary environmental and sustainability activities identified at Hyper Casino, Bd. Vincent Auriol, Paris ...... 128

Table 4-18: Exemplary environmental and sustainability activities identified at Conforama, Rue du Pont Neuf, Paris ...... 130

Table 4-19: Exemplary environmental and sustainability activities identified at IKEA, Gent ...... 134

Table 4-20: Exemplary environmental and sustainability activities identified at IKEA San Giuliano, Milan ...... 140

Table 4-21: Exemplary environmental and sustainability activities identified at IKEA, Malmö ...... 147

Table 4-22: Exemplary environmental and sustainability activities identified at Inditex headquarters and at Zara, Oysho, and Zara Home stores in La Marineda shopping centre, La Coruña...... 153

Table 4-23: Exemplary environmental and sustainability activities identified at ZARA Palazzo Bocconi, Via del Corso 189, Rom ...... 156

Table 4-24: Exemplary environmental and sustainability activities identified at Kaufland, Köln-Ehrenfeld ...... 159

Table 4-25: Exemplary environmental and sustainability activities identified at Kaufland, Köln-Niehl ...... 162

Table 4-26: Exemplary environmental and sustainability activities identified at Kingfisher in Sutton ...... 165

Table 4-27: Exemplary environmental and sustainability activities identified at Castorama, Haubourdin ...... 167

Table 4-28: Exemplary environmental and sustainability activities identified at Brico Depot, Tourcoing ...... 170

Table 4-29: Exemplary environmental and sustainability activities identified at Coop Konsum, Hammarby Sjöstad...... 174

Table 4-30: Exemplary environmental and sustainability activities identified at Coop Konsum, Folkparken ...... 178

Table 4-31: Exemplary environmental and sustainability activities identified at LeroyMerlin, San Sebastian de los Reyes, Madrid Spain ...... 182

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Table 4-32: Exemplary environmental and sustainability activities identified at LeroyMerlin, La Rosas, Madrid Spain ...... 185

Table 4-33: Exemplary environmental and sustainability activities identified at Lidl, Köln- Deutz ...... 188

Table 4-34: Exemplary environmental and sustainability activities identified at Marks & Spencer, Sheffield ...... 192

Table 4-35: Exemplary environmental and sustainability activities identified at Villadangos del Páramo ...... 202

Table 4-36: Exemplary environmental and sustainability activities identified at Trobajo del Camino ...... 205

Table 4-37: Exemplary environmental and sustainability activities identified at Mercator, Hipermarket Smartinska, Ljubljana ...... 208

Table 4-38: Exemplary environmental and sustainability activities identified at Mercator, Supermarket Poljanska in Ljubljana ...... 211

Table 4-39: Exemplary environmental and sustainability activities identified at METRO Cash & Carry Düsseldorf ...... 215

Table 4-40: Exemplary environmental and sustainability activities identified at METRO Cash & Carry Schwelm ...... 216

Table 4-41: Exemplary environmental and sustainability activities identified at REWE Supermarkt Troisdorf-Bergheim ...... 219

Table 4-42: Exemplary environmental and sustainability activities identified at toom BM Troisdorf ...... 222

Table 4-43: Exemplary environmental and sustainability activities identified at Albert Heijn in Braschaat ...... 226

Table 4-44: Exemplary environmental and sustainability activities identified at ICA supermarket Stockholm ...... 228

Table 4-45: Exemplary environmental and sustainability activities identified at ICA Maxi, Sollentuna ...... 230

Table 4-46: Exemplary environmental and sustainability activities identified at Tesco, Manchester ...... 233

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1 Annex I – Overview on REAP commitments

Table 1-1: Overview of reported commitments (progress reporting 2001 and 2010) by vision and retailer involvement

Category Vision Report 2011 Report 2010 Companies Report Associations Report 2010 Commitments 2010 2010 onwards What we sell To increase sales of more sustainable 50 32 13 9 6 6 products including ecolabelled To improve products eco-design 18 16 11 9 2 - Reduction and optimisation of the use of 11 5 6 5 4 - packaging materials To increase energy efficiency 4 12 3 4 1 2 To enhance green procurement 8 - 6 - - - To green retailers' supply chain 7 2 4 2 2 -

To raise consumer and employee’s 3 6 3 1 - 4 awareness on environmental issues To improve waste management 2 4 1 2 - 1 To increase the use and production of 2 1 1 1 1 - renewable energy To improve water management 2 3 1 2 1 1

To establish partnership with NGOs, local 1 1 1 - - 1 authorities, etc.

How we sell To increase energy efficiency 61 48 19 19 6 6 Optimization and green innovation of 52 29 15 14 4 7 distribution system and logistic To improve waste management 19(21) 16 9 8 6 6

To increase the use and production of 18 14 9 9 3 2 renewable energy

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Category Vision Report 2011 Report 2010 Companies Report Associations Report 2010 Commitments 2010 2010 onwards To enhance green procurement 6 5 3 2 1 2 To raise consumer and employee’s 6 7 4 4 2 3 awareness on environmental issues

Reduction and optimisation of the use of 9 3 5 3 1 - packaging materials

To green retailers' supply chain 3 8 2 8 1 -

How we sell To improve water management 1 3 1 3 - -

To improve products eco-design 1 1 1 1 - - To increase sales of more sustainable 1 - 1 - - - products including ecolabelled To establish partnership with NGOs, local 1 - 0 - 1 - authorities, etc. Communication To raise consumer and employee’s 50 42 16 15 7 7 awareness on environmental issues To increase energy efficiency 1 6 1 4 2 To increase sales of more sustainable 2 - 2 - - products including ecolabelled To improve waste management 2 1 1 1 1 -

To increase the use and production 1 - - - 1 - renewable energy To optimization and green innovation of 1 - - - 1 - distribution system and logistic To establish partnership with NGOs, local 2 2 - 2 2 - authorities, etc. Reduction and optimisation of the use of - 1 - 1 - -

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Category Vision Report 2011 Report 2010 Companies Report Associations Report 2010 Commitments 2010 2010 onwards packaging materials To improve products eco-design - 2 - 2 - -

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2 Annex II – Overview on target setting 2009 and 2010

2.1 Annex II.1 – Overview on targets by category and retailer involvement

Table 2-1: Overview of reported targets (progress reporting 2001 and 2010) divided by visions and retailer involvement

Category Vision Targets Target Companies Report Associations Report 2010 2010/ongoing 2009/ongoing 2010 What we sell To increase sales of more sustainable 14/4 4/3 7 6 5 2 products including ecolabelled To improve products eco-design 5/1 5 4 4 -- -- Reduction and optimisation of the use of 6 1 2 1 4 ---- packaging materials To increase energy efficiency 2/1 2 2 1 1 1 To enhance green procurement 1 1 To green retailers' supply chain 2/2 2 2

To raise consumer and employee’s 1 ------1 --- awareness on environmental issues To improve waste management 1 2 1 1 1 To increase the use and production of ------renewable energy To improve water management ------

To establish partnership with NGOs, local ------authorities, etc.

How we sell To increase energy efficiency 22/3 6 8 5 4 Optimization and green innovation of 11/5 5 5 3 5 distribution system and logistic To improve waste management 4(6)/1 1 2 1 2

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Category Vision Targets Target Companies Report Associations Report 2010 2010/ongoing 2009/ongoing 2010 To increase the use and production of 7/1 ---- 3 --- 2 --- renewable energy To enhance green procurement 0/1 1 1 1 -- --- To raise consumer and employee’s 3/1 2 3 1 1 1 awareness on environmental issues

Reduction and optimisation of the use of 1/1 1 1 1 1 packaging materials

To green retailers' supply chain 0/1 1 1 1

To improve water management ------

To improve products eco-design 0/1 --- 1 --- To increase sales of more sustainable 0/1 1 products including ecolabelled To establish partnership with NGOs, local 0/1 1 authorities, etc. Communication To raise consumer and employee’s 18/10 7/5 12 8 5 2 awareness on environmental issues To increase energy efficiency 1/0 --- 1 To increase sales of more sustainable ------products including ecolabelled To improve waste management -- 0/1 -- 1 --

To increase the use and production 1/0 --- 1 renewable energy To optimization and green innovation of 0/1 0/1 1 1 distribution system and logistic To establish partnership with NGOs, local 2/0 --- 2 authorities, etc.

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Category Vision Targets Target Companies Report Associations Report 2010 2010/ongoing 2009/ongoing 2010 Reduction and optimisation of the use of 1 1 packaging materials To improve products eco-design ----

Table 2-2: Overview of reported targets for 2010/ongoing by category and retailer

Retail company/association What we sell How we sell Communication ANCC/Coop Italia 5 10 4 APED 1 2 0 Asda Walmart 3 3 0 Auchan 1 C&A 2 5 0 Carrefour 1 0 4 Casino 3 0 0 Colruyt 3 5 2 Coop Norway 3 4 2 4 4 1 El Corte Inglés 2 1 2 FCD 3 1 0 Inditex 0 3 1 Kaufland 1 0 2 Kooperativa Förbundet 3 5 1 Leroy Merlin Spain 0 0 1 Mercadona 2 6 1 Mercator 0 2 0 Royal Alhold Albert Heijn 1 6 0

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Retail company/association What we sell How we sell Communication Royal Ahold - ICA 1 4 1 S-Group 1 0 4 Tesco 1 3 1 The Cooperative Group 5 3 2

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3 Annex III – Key data and REAP commitments by retailer

3.1 Key data by REAP Member Companies

3.1.1 Asda Walmart (UK)

Table 3-1: Company key data for ASDA

Company key data Headquarters: Leeds, UK Employees: 175,000 Stores: 536 Turnover in 2010: n/a EU-Countries covered: Type of stores: ASDA Food stores: Supermarkets, Superstores and Supercentres; ASDA Living stores Type of products/services Grocery, E-Grocery, General merchandise, Financial services sold:

Environmental activities reported to MAP 2011 by ASDA

Table 3-2: ASDA commitments documented in REAP database 2011 in category “What we sell”

REAP category “What we sell” Target Geographical Vision Target Description Target year coverage To increase the sales of more sustainable End the sale of filament light bulbs by end 0% 2010 UK products including eco- 2010 versus 2008. labelled Share of farm-to-fork sustainable methods To improve waste to reduce fresh food waste & utilise 10% 2015 UK management unavoidable waste Reduction and Support WRAP to deliver sectoral target to optimization of the use reduce carbon impact of packaging by 10% 2013 UK of packaging material 10%. To enhance green Increase products sourced from local 2015 UK procurement suppliers To green retailers' Create chain of custody for products using Chain of 2011 UK supply chain timber by 2011. custody Sell only 100% sustainable fish by end 100% 2010 UK To improve products 2010. eco-design Consumer electronics will use 25% less 25% 2010 UK energy by end 2010 versus 2007

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REAP category “What we sell” Target Geographical Vision Target Description Target year coverage Use only sustainable palm oil in Asda 2014/20 brand products (oil by end 2014; kernel by 100% UK 15 end 2015) To green retailers’ Expand existing initiatives including Farm 2015 UK supply chain Links & education schemes

Table 3-3: ASDA commitments documented in REAP database 2011 in category “How we sell”

REAP category “How we sell” Target Geo-graphical Vision Target Description Target year coverage Reduce carbon emissions from existing 35% 2015 UK stores, depots & offices. To increase energy efficiency Continue reducing our carbon footprint in absolute terms year-on- ongoing UK year 100% of the store waste is Send zero store waste to landfill by recycled or 2010 UK end 2010 for store operations. disposed of by other means than landfill To improve waste Zero waste to landfill by end 2012 for management all store construction waste. Share of store construction waste that is 100% ongoing UK recycled or disposed of by other means than landfill Continue to support New Life project; recycling all defected clothes and UK diverting from landfill Reduce emissions from transport Optimization and green operations by 60% by 2015 (additional 60% 2015 UK innovation of 20% reduction from 2010). distribution system and New depot model to be 30% more logistic carbon efficient [than the 2005 30% 2015 UK baseline model] by 2015

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Table 3-4: ASDA commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target year coverage

Information campaign in Use the Asda free magazine and ASDA free magazine and Asda FM in-store radio to discuss Sda FM in-store radio, 2011 UK how to live a sustainable. aimed at enhancing a sustainable lifestyle

To raise consumer Empower our Green Champions in and employee’s every store, depot and office unit awareness on to champion the move towards 2013 UK environmental sustainability, through the roll out issues of “My Sustainability Plan”

Use the website and the Aisle Spy Environment blog to enable two- way dialogue with our customers. 2011 UK

3.1.2 Auchan (FR)

Table 3-5: Company key data for Auchan

Company key data Headquarters: Croix cedex, Employees: 262,000 companywide (133.000 in the EU) Stores: 1.679 companywide (in 2010), ca. 1.222 in Turnover in 2010: € 39,5 bn (worldwide) EU-Countries France, Hungary, , Luxemburg, , , , Spain covered: Type of stores: Hypermarkets, Supermarkets, Shopping centres, Convenience stores, Online stores, Franchise/ Associated Stores Type of Fresh Food, Clothes, DIY Products, Grocery, Home Products (furniture, decoration), products/services Electrical and Electronic Products, Other (insurance, entertainment) sold:

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Environmental activities reported to MAP 2011 by Auchan

Table 3-6: Auchan commitments documented in REAP database 2011 in category “What we sell”

REAP category “What we sell” Geo- Target Vision Target Description Target graphical year coverage Reduction and Reduction of packaging of Auchan optimisation of the use of 9.55 t 2011 FR branded products packaging materials

Table 3-7: Auchan commitments documented in REAP database 2011 in category “How we sell”

REAP category “How we sell” Geo- Target Vision Target Description Target graphical year coverage Increase the percentage of waste which is recycled from stores in 80% 2011 FR To improve waste France by end of 2011 management Increase renewable energy 7 000 t of production by methanization of fermentescible 2011 FR fermentescible waste by end of 2011 waste

Table 3-8: Auchan commitments documented in REAP database 2011 in category “Communication”

REAP category “Communication” Geo- Target Vision Target Description Target graphical year coverage Implementation of a specific Increase the To raise consumer and marking to inform consumers about number of products employee's awareness the products that allow to save with specific 2010 FR on environmental water / save energy / preserve environmental issues nature ; have a reduced packaging / marking in France are products of fair trade. to 3,000

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3.1.3 C&A (Retail Services Company)

Table 3-9: Company key data for C&A

Company key data (2009) Headquarters: Brussels, and Düsseldorf, Employees: 36.000 (worldwide) 1.353 (companywide); 1.231 (EU). 1.111 branches, 214 Kids Stores, 11 Clockhouse Stores: Shops, 17 Women Stores. Turnover in 2010: 6,2 billion € EU: The , Germany, Belgium, Luxembourg, France, Spain, Portugal, Countries covered: Austria, , Hungary, Poland, Slovakia, Slovenia, Italy, Romania Non-EU: Switzerland, Russia, Turkey, Croatia Type of stores: Specialised (fashion) shop, Online Store, Value Retailer Type of products/services Clothes, Shoes, Assecoires sold:

Environmental activities reported to MAP 2011 by C&A

Table 3-10: C&A commitments documented in REAP database 2011 in category “What we sell”

REAP category “What we sell” Geo- Target Vision Target Description Target graphical year coverage To improve products Increase the amount of items sold, which Company 34 Mio 2011 eco-design are made of organic cotton wide Encourage customers to reduce reliance Company on tumble drying in order to decrease Ongoing wide To increase energy energy consumption efficiency Suggest to wash one-click-down in order Company to decrease energy consumption, e.g. 40° Ongoing wide - 30° C

Table 3-11: C&A commitments documented in REAP database 2011 in category “How we sell”

REAP category “How we sell” Geo- Target Vision Target Description Target graphical year coverage To improve products Reduce the usage of plastic bags and sell Company ongoing eco-design corporate Bio Cotton bags. wide made of 80 % To enhance green Change of the main corporate carrier bags Company recycled foil done procurement into recycled materials. wide per bag Optimization and From 2010 all transport in CH will be done 60% 2010 EU + CH

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REAP category “How we sell” Geo- Target Vision Target Description Target graphical year coverage green innovation of with trucks compatible to EURO 5 Norm. For distribution system all other countries store transport in 2010 and logistic will be at 60 % with EURO 5 trucks. Switch to renewable energy within stores. Company 100.000 2010 To increase the use Savings of more than 100,000 tons of CO2. wide and production of Reduction of almost 50% of the energy C&A Eco - renewable energy consumption of C&A Eco Pilot Stores and 40 2010 Pilot Store switch to renewable energies. 480 (replacement C&A stores with new environmentally To increase energy of 262.000 friendly lighting system (e.g. Philipps 2011 Germany efficiency lamps, all new Elitelamp) stores initially equipped)

3.1.4 Carrefour

Table 3-12: Company key data for Carrefour

Company key data Location of Headquarters: Boulogne-Billancourt, France Total Number of Employees: 472 000 Worldwide in 2010 and 287 000 in Europe in 2010 Total Number of Stores: 15 937 store worldwide in 2010 and13 381 in Europe in 2010 Total Turnover in 2010: € 90,099 million € consolidated net sales in 2010 EU-Countries covered: Belgium, Bulgaria, , France, , Italy, Poland, Portugal, Romania, Spain Non-EU: Turkey, , Argentina, Colombia, Taiwan, , Indonesia, India, Malaysia, Singapore Type of stores: hypermarkets, supermarkets, cash & carry and convenience stores Type of products/services Fresh Food, Clothes, DIY Products, Other (insurance, entertainment), Grocery, sold: Home products (furniture, decoration), Electrical and Electronic Products

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Environmental activities reported to MAP 2011 by Carrefour

Table 3-13: Carrefour commitments documented in REAP database 2011 in category “What we sell”

REAP category “What we sell” Target Geo-graphical Vision Target Description Target Year coverage Support small and medium sized To increase the number To green company suppliers in improving of suppliers completing retailers‘ their environmental performance the Carrefour 2012 Companywide supply chain through the Carrefour Sustainability Self Sustainability Self Assessment tool. Assessment tool 2010 Share of paper for commercial (EU) EU: BE, CY, FR, publications made from fibres from 100 % 2012 GR, IT, PL, PT, To increase the certified and/or recycled sources (compan RO, ES sales of more ywide) sustainable Share of of tropical hardwood that products is certified FSC (or in time bound to 100% 2013 EU including eco- achieve FCS) labelled Palm oil replaced or only certified sustainable palm oil (RSPO) in 100% 2015 EU private label sold

Table 3-14: Carrefour commitments documented in REAP database 2011 in category “How we sell”

REAP category “How we sell” Target Geo-graphical Vision Target Description Target Year coverage Achieving greater energy efficiency per sq.m of sales 30% more efficient 2020 EU To increase energy aera by 2020 compared to efficiency 2004 Reducing CO2 emissions of EU : FR, BE, IT, 40% 2020 stores by 2020 (vs 2009) ES To raise consumer Eliminate the use of free and employee's Use already stopped in disposable checkout bags and awareness on hypermarkets in FR, all 2012 Companywide promote the use of reusable environmental formats in BE, PL carrier bags. issues

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Table 3-15: Carrefour commitments documented in REAP database 2011 in category “Communication”

REAP category “Communication” Target Geographical Vision Target Description Target Year coverage Raise awareness and promote 6 EU countries and To increase energy energy efficient actions, China participate in EU 2010 efficiency products and renewable campaign electricity Raise customer and staff awareness on different participation in various environmental issues such as international and ongoing EU energy efficiency and waste national activities recycling. Promote organic products, EU Promotion through and national eco-labelled different media e.g. in- products, FSC and MSC certified store animation, shelf- ongoing EU Raise consumer and products and other lines of stoppers, poster, employee’s products which can contribute catalogues, publicity, awareness on to sustainable consumption. internet environmental Information campaign issues to enable customers to Providing information and identify references raising awareness of customers Not set FR produced from animals concerning GMOs. fed without GMOs in place. Participate in the French national experimentation for 2011 FR environmental display on products

3.1.5 Colruyt (BE)

Table 3-16: Company key data for Colruyt Company key data Location of Headquarters: Halle, Belgium Total Number of Employees: 22.566 (2010) Total Number of Stores: 372 (2010) Total Turnover in 2010: 6,753 Mio (Group Europe) EU-Countries covered: Belgium, Luxemburg, France Type of stores: Supermarkets, Convenience Stores, Online Stores, Franchise/ associated stores, Other (Bio-stores) Type of products/services sold: Wholesale and food retail, Clothes, Toys, Grocery, Home products (furniture, decoration, Electrical and Electronic Products).

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Environmental activities reported to Map 2011 by Colruyt

Table 3-17: Colruyt commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geo-graphical Vision Target Description Target Year coverage To improve products Working on a generic sustainability BE, FR, LU eco-design screening method for product groups

Pilot to integrate vegetarian To enhance green products in self-service butcher Pilot stores BE procurement department

To increase energy To increase the energy efficiency of ongoing BE efficiency Colruyt's assortment white goods

Self-imported full wooden garden furniture will be FSC or equivalent 100% 2011 BE labelled.

To expand the offer of organic and green products via increase of selling 7 Bio-planets Pilot Stores points in Colruyt supermarkets. In 2010 To increase the sales supermarkets BE 2010, we will have 7 Bio-planet of more sustainable stores. products including eco-labelled

Concentrated liquid washing 100% 2011 BE products.

All brochures, catalogues, cash receipts and customer 100% 2010 BE communication is printed on FSC or equivalent labelled paper To increase the sales of more sustainable Phase out sales of filament light Zero sales 2011 products including bulbs. eco-labelled Table 3-18: Colruyt commitments documented in REAP database 2011 in category “How we sell”

REAP category “How we sell” Geogra- Target Vision Target Description Target phical Year coverage

To invest further in covered unload zones, Ongoing BE Optimisation and extra silent trailers and hybrid trucks green innovation of 100% at distribution system Trucks complying with the EURO V norm; least Euro V 2011 BE and logistic gradually invest in EEV, EURO VI trucks. norm

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REAP category “How we sell” Geogra- Target Vision Target Description Target phical Year coverage

Annual CO2 balance according to the GHG Ongoing BE protocol will be made. To increase annually the number of employees using alternative transport modes (train, bike, bus, car pooling) To Ongoing Be increase annually the ton kilometres of goods delivered to Colruyt's distribution centres via train and water To improve waste Increase recycling or reusing Colruyt’s waste 80% 2015 BE management Continue the design of more eco-efficient buildings and shops. (No selling bags Pilot available in Colruyt's shops. Closed 2010 refrigerators and cooling zones instead store, BE cooling furniture Eco-design and simple lay- To increase energy out) efficiency Installation of hardware measurement device on machines and instruments; 2010 BE Establishment Eco working groups.

Reduction of energy use relative to 10% 2015 BE evolution of turnover To increase the use Own green electricity-energy production and production of 100% 2011 BE (sun, wind, biomass) renewable energy

Table 3-19: Colruyt commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage Evaluate and renew the To raise Greenline engagement on 2010 BE consumer and sustainability employee's awareness on Systematic information of Action plan for customers environmental customers regarding energy information and specific Ongoing BE, FR, LU issues efficiency and sustainable products campaigns for employees

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3.1.6 Delhaize (BE)

Table 3-20: Company key data for Delhaize

Company key data Location of Headquarters: Brussels, Belgium Total Number of Employees: 138.600 (2010, companywide), 30.169 (EU) Total Number of Stores: 2.800 (2010, companywide), 1.100 (EU) Total Turnover in 2010: EUR 20 850 millions Belgium, (G.D. Luxembourg,) Greece, Romania EU-Countries covered: Non-EU: USA, Indonesia Supermarkets, convenience stores, wholesaling, proximity stores, Type of stores: specialty stores Food retailing, wholesaling, retailing of non-food products such as pet Type of products/services sold: products

Environmental activities reported to MAP 2011 by Delhaize

Table 3-21: Delhaize commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographic Vision Target Description Target Year al coverage Increase number of Increase number of Ongoing BE To improve products eco- biodegradable packed biodegradable design products in Belgium packed products

To increase the sales of Continue to develop the develop the organic Ongoing BE more sustainable organic product range as a product range products including eco- point of differentiation of our labelled assortment.

Develop strong partnerships Promote the produce Ongoing BE To green retailers' supply with local suppliers to answer sales of fruits and chain their customers need for local vegetables in season. products.

End of incandescent light bulb No sell of 2010 BE To increase energy sales by the end of 2010 incandescent light efficiency bulb sales

Table 3-22: Delhaize commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographic Vision Target Description Target Year al coverage Encourage recycling behaviour of customers To improve waste 28 of Alfa-Beta by installing recycling facilities for Not set BE management facilities seven different materials at 28 of its stores

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REAP category “How we sell” Target Geographic Vision Target Description Target Year al coverage All Belgian operations run for 100% on To increase the use renewable green energy from water powered and production of energy plants in the Alps. Solar power 100% achieved BE renewable energy projects in different operating companies

Decrease 35% of overall energy consumption 35% by energy efficiency measures on store level 2020 BE reduction To increase energy by 2020 efficiency Implement innovative refrigeration system Not set Not set BE, GR, RO designs and operating practices

Table 3-23: Delhaize commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Geographical Vision Target Description Target Target Year coverage To raise consumer All countries Annually reporting Annual CR Report and employee's to publish a CR where on its Corporate published since 2008 awareness on Report on an Delhaize Responsibility (years covered 2007-2010) environmental annual basis Group performance issues 2011 operates

3.1.7 El Corte Inglés (ES)

Table 3-24: Company key data for El Corte Inglés

Company key data Location of Headquarters: Spain El Corte Inglés department stores, Hipercor, Opencor, Supercor, Sfera, Companies and brands in group: Telecor, Viajes El Corte Inglés, Bricor, Óptica 2000 and Informática El Corte Inglés Total Number of Employees 2010: 102,699 81 department stores, 38 Hypermarkets, 88 supermarkets, 187 opencor, Total Number of Stores: 75 Sfera, 110 optica, 5 DIY Total Turnover in 2009: € 16.413,42 EU-Countries covered: Spain, Portugal (2 department stores), Department stores, (not counted hypermarkets, supermarkets, DIY shops, Type of stores: optics, voyage, insurance) Clothing, accessories, sporting goods, cultural products, perfumery and consumer electronics Type of products/services sold: Other sectors: travel, IT, telephones, insurance, convenience stores, supermarkets, opticians, fashion and DIY

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Environmental activities reported to MAP 2011 by El Corte Inglés

Table 3-25: El Corte Inglés commitments documented in REAP database 2011 in category “What we sell”

REAP category “What we sell” Geogra- Vision Target Description Target Target Year phical coverage Development of a health and safety standard for textile products for the Health and To improve products Group companies (Agreement with the Safety 2010 ES, PT eco-design Textile Technological Institute (AITEX) standard and by participation of the Group's own textile laboratory). To offer products caught with friendly fishing methods with the aim to 2011/2012 ES, PT To increase the sales contribute to preserving marine of more sustainable resources. products including eco-labelled Expanding number of references in supermarkets and publicize the areas 2010/2012 ES, PT where these products are on offer. Implement bio-degradable and 15 use- Reduction and shopping bags in certain areas of El 40% reduction optimisation of the Corte Ingles' activities and, for general in plastic bag 2012 use of packaging use in every store department, different consumption materials types of reusable bags. Pilot shop working on To increase the sales some stores To increase the sales of more of more sustainable New: increase sustainable products including eco- 2012 products including references labelled eco-labelled products including eco labelled

Table 3-26: El Corte Inglés commitments documented in REAP database 2011 in category “How we sell”

REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Cut off transportation New: 5% reduction of emissions from journeys by emissions of New: 2012 ES, PT Optimisation and use of A/V communications. commercial journeys green innovation of Frozen providers: To increase the number of distribution system 2011: 100% products delivered by direct and logistic Refrigerated products: 2012 ES, PT providers in the centralized 2011: 75% 2012: 100% platform Soft drinks: 2012:

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage 100% Implantation of charging at least 2 charging points for electric vehicles. At 2011/2012 ES, PT points in new stores least two in new stores. Decrease the number of Reduction and single-use shopping bags by Reduction of optimisation of the introducing "15-use shopping consumed plastic bags: 2012 ES use of packaging bags" in the supermarket 2011: 25% 2012: 40% materials checkout lanes. Promote energy efficiency as Reduction of electricity To increase energy a principle favouring a consumption kwh per New: 2012 ES, PT efficiency relevant electric consumption year an m2 saved: reduction per year and m2. 2010: -17% 2012: -18% To increase the use To implement photovoltaic New: and production of solar energy systems in every New: 100% ES, PT ongoing renewable energy new shop.

Table 3-27: El Corte Inglés commitments documented in REAP database 2011 in category “Communication”

REAP category “Communication” Target Geographica Vision Target Description Target Year l coverage Printed on place-mats at Cafeterias and Restaurants: To raise consumer Awareness on energy saving Achieved in 2010 and employee's / efficiency by printed Front or back of bags used in awareness on 2010 ES, PT messages, website, talks on the Departments of Electronic environmental symposiums etc. Equipments: Not achieved issues Diffusion through our website (SIE): Achieved in 2010. Training courses of Managers Training of the employees on energy saving: Achieved in on energy saving through 2009 companies' intranet or 2010 ES, PT Guide book on energy-saving providing guide book, advices for employees: educational courses, etc. To raise consumer Achieved in 2010 and employee's awareness on Increase the recovery rate environmental of WEEE in each store by cooperating with all kinds of issues Increase percentage of SIG (Ecotic, Ambilamp, 2011/20 recycled lamps by Pilot Stores Tragamovil) and by using a 12 cooperation with AMBILAMP. game to teach customers and consumers to recycle lamps.

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3.1.8 IKEA

Table 3-28: Company key data for IKEA

Company key data

Location of Headquarters: Leiden, The Netherlands

Total Number of Employees: 103,500 (EU), 127,000 (companywide)

Total Number of Stores: 285 (companywide), 208 (Europe)

Total Turnover in 2010: € 23.1 bn

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, EU-Countries covered (without Hungary, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, franchisees): , United Kingdom Non-EU: Australia, Canada, China, Japan, Russia, Switzerland, USA

Specialised (furniture), Franchise/ associated stores Hypermarkets, Online Type of stores: Stores

Home products (furniture, decoration), Electrical and Electronic Products, Type of products/services sold: Grocery, IKEA food (restaurants)

Environmental activities reported to MAP 2011 by IKEA

Table 3-29: IKEA commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage AT, BE, CZ, DK, FI, FR, Wood raw materials for solid GER, HU, IT, NL, NO, wood products from IKEA 35% 2012 PL,PT, SK, ES, SE, UK, Preferred Sources. CH Companywide To enhance green procurement AT, BE, CZ, DK, FI, FR, Cotton used in IKEA products GER, HU, IT, NL, NO, shall come from farmers All cotton 100% 2015 PL,PT, SK, ES, SE, UK, applying BMP throughout the traceable CH whole supply chain. Companywide

AT, BE, CZ, DK, FI, FR, All materials for home GER, HU, IT, NL, NO, To improve products furnishing, products shall be 100% 2015 PL,PT, SK, ES, SE, UK, eco-design renewable, recyclable or CH recycled. Companywide

Table 3-30: IKEA commitments documented in REAP database 2011 in category “How we sell”

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REAP category “How we sell” Target Vision Target Description Target Geographical coverage Year

Optimization and Increasing number of Pilot Countries: green innovation of customers travelling to IKEA 15 % 2015 CN, UK, USA distribution system stores by public and logistic transportation. +companywide

AT, BE, CZ, DK, FI, FR, With 25% in GER, HU, IT, NL, NO, To increase energy Reduce energy consumption relative terms e.g. PL,PT, SK, ES, SE, UK, efficiency for the whole of IKEA. kWh/m3 sold CH (base FY 05). Companywide

AT, BE, CZ, DK, FI, FR, To increase the use GER, HU, IT, NL, NO, Use renewable energy for and production of 100% Not set PL,PT, SK, ES, SE, UK, electricity and heating. renewable energy CH Companywide

AT, BE, CZ, DK, FI, FR, Optimisation and Reduce carbon dioxide By 10% per GER, HU, IT, NL, NO, green innovation of emissions per transported 3 3 transported m / 2015 PL,PT, SK, ES, SE, UK, distribution system m / per kilometre compared km. CH and logistic with th baseline FY10. Companywide Exploitation of waste at stores AT, BE, CZ, DK, FI, FR, and warehouses. Waste 100% by recycling GER, HU, IT, NL, NO, To improve waste recycled reclaimed or used for and/or energy 2015 PL,PT, SK, ES, SE, UK, management energy recovery (at stores recovery. CH and warehouses). Companywide

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3.1.9 Inditex

Table 3-31: Company key data for Inditex

Company key data

Location of Headquarters: Arteixo, A Coruña, Spain

Companies and brands in Zara, Zara Kids, Pull & Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, group: Zara Home, Uterqüe

Total Number of Employees: 100,138 (companywide, 2010)

Total Number of Stores: 5,154 stores (companywide), 3,640 (EU), as of April 2011 Total Turnover in 2010: € 11.08 billion (2009)

EU: DE, AT, BE, BG, CY, DK, SK, SI, ES, EE, FI, FR, GR, NL, HU, IE, IT, LV, LT, LU, MT, NO. PL, PT, UK, CZ, RO, SE, EU-Countries covered: North- and South America, Asia-Pacific, Middle East, Africa , CH, (http://www.inditex.com/en/who_we_are/stores )

Type of stores: Design, manufacturing, logistics, distribution.

Type of products/services sold: Clothing, accessories

Environmental activities reported to MAP 2011 by Inditex

Table 3-32: Inditex commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage To improve products Develop eco-friendly textile 2011 Companywide eco-design products; especially organic cotton.

To raise consumer and employee's Implement a tool to and measure awareness on 2012 Companywide carbon footprint for our products. environmental issues

Table 3-33: Inditex commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage The power supply at production 50% from To increase the use processes and headquarters of the renewable Headquarters, and production of store formats should come by 50% 2012 sources and co- ES renewable energy from renewable sources and co- generation plants. generation plants before 2012.

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Reduction by 20% of the CO2 emissions associated with road 20% reduction 2020 Companywide transport by 2020 (in g of CO2/garment).

Reduction by 20% of the CO2 Optimization and emissions associated with logistics 20% reduction 2020 Companywide green innovation of by 2020 (in g of CO2/garment). distribution system and logistic Reduction by 10% of the CO2 emissions associated with logistics 10% reduction 2015 Companywide by 2015 (in g of CO2/garment).

Reduction by 5% of CO2 emissions 5% reduction 2011 Companywide at platforms compared to baseline.

Reduction and To develop a model of an eco- optimisation of the efficient store. With focus on Not set Companywide use of packaging sustainability of containers and materials packaging and waste management.

Reduce power consumption on Pilot stores in: To increase energy new stores and for all existing ES, IT, DE, FR, efficiency stores which have been open for GR more than ten years. Reduction by 20% of electrical To increase energy power consumption per garment in 20% reduction 2010 efficiency all stores built as of 2009.

Table 3-34: Inditex commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To raise consumer Environmental training of all and employee's employees via welcome Environmental training awareness on manuals, on site and/or on- All years Companywide of all employees. environmental line courses, corporate issues magazine, etc.

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3.1.10 Kaufland (DE) Table 3-35: Company key data for Kaufland

Company key data

Location of Headquarters: Neckarsulm, Germany

Total Number of Employees: 127.000

Total Number of Stores: 1.000

Total Turnover in 2010:

Germany, Czech Republic, Slovakia, Poland, Romania, Bulgaria EU-Countries covered: Non-EU: Croatia

Type of stores: Supermarkets

Type of products/services sold: Food retailing, Restaurants, Publishing

Environmental activities reported to MAP 2011 by Kaufland

Table 3-36: Kaufland commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Establishment of partnership with To stop completely the listing 0% battery-caged 2011 DE NGOs, local of battery-caged rabbits. rabbits. authorities, ...

To increase the percentage of 08/2011: Start to To increase the sales FSC-, MSC-, Blue Angel- and of more sustainable collect data of all Sustainable Cleaning-labelled Not set DE products including selected sustainable products and products with eco-labelled products by system. the EU organic farming logo.

To raise consumer To further the training of and employee's Training and e-learning 2011 awareness on employees and to establish an DE platform. onwards environmental E-learning platform. issues

Table 3-37: Kaufland commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Optimization and A four-fold increase of green innovation of incoming goods handled by Four-fold increase of 2013 DE distribution system Kaufland procurement incoming pallets. and logistic logistics.

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage That way saves about 25% of transports.

To implement supportive More than 600 Kaufland markets offer To improve waste measures in Kaufland markets 2011 DE management for Light cycle-recycling of the voluntary energy-saving lamps. withdrawal.

Develop standards and Identify the most economic test new technologies and ecological measures to and renewable energy To increase energy reduce energy consumption sources for new and Pilot store, 2011 efficiency and GHG emissions by using rebuilt premises, e.g. in Germany energy-efficient technologies the field of heating/ or renewable energy sources. cooling systems and lighting.

Table 3-38: Kaufland commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To increase the sales To extend the programme of of more sustainable providing pupils with a serving Supporting the EU 2010 DE products including of regional fruits or vegetables School Fruit Scheme. onwards eco-labelled to other schools.

To raise consumer and employee's To further support sustainable Via Kaufland's awareness on fish consumption by promotion costumer magazine Ongoing DE environmental and information. and homepage. issues To raise consumer Communication Sensitize the customers to the and employee's campaign; in-store importance of sustainable awareness on labels for fish products Ongoing fishery by communication environmental from sustainable campaign. issues fisheries.

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3.1.11 Kingfisher (UK)

Table 3-39: Company key data for Kingfisher

Company key data

Location of Headquarters: London, United Kingdom

Companies and brands in group: B&Q, Castorama, Brico Dépôt, Screwfix, Koçtaş

Total Number of Employees: 66,958 full-time employees (as of April 2011)

Total Number of Stores: 860 (companywide), 775 (EU) as of April 2011 Total Turnover in 2010: £10,450 m

France, United Kingdom, Ireland, Poland, Spain EU-Countries covered: Non-EU: China, Russia, Turkey

Type of stores: Hypermarkets, Online Shop, Specialised (home and garden)

Type of products/services sold: DIY Products, Home Products (furniture, decoration), Others (garden),

Environmental activities reported to MAP 2011 by Kingfisher

Table 3-40: Kingfisher commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Geographical Vision Target Description Target Target Year coverage

All operating companies to have ongoing To enhance programmes to engage with suppliers All companies green over the use of chemicals of concern engaged with 2010/2011 Companywide procurement identified on Kingfisher Chemical Action suppliers List by 31 January 2011.

To increase the sales of more Timber volume sold to be from proven, sustainable well managed forests or recycled By 75% 2010/2011 EU products sources including eco- labelled

Increase sales of eco products year on Further 4.4% 2010/2011 EU year

Table 3-41: Kingfisher commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage

Reduce CO2 emissions per £ million retail 2011/201 FR, PL, UK, ES; Optimisation and 20% green innovation of sales against the 2006/07 baseline. 2 IE

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage distribution system and logistic

Achieve a reduction in tonnes of store To improve waste FR, PL, UK, ES, waste disposed per £ of retail sales against 50% 2011/12 management IE the 2006/07 baseline.

Achieve a reduction in store energy To increase energy FR, PL, UK, ES, consumption per m² of total sales area 10% 2011/12 efficiency IE against the 2006/07 baseline.

Table 3-42: Kingfisher commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage

Encourage consumers to reduce their New targets carbon and environmental footprint to be FR, PL, UK, ES, Not set trough marketing campaigns, price published in IE To raise consumer promotions and guidance. 2011 and employee's awareness on Research customer attitudes to environmental environmental / social impacts of retail issues FR, PL, UK, ES, in all markets we operate in (in line 2010/2011 IE with the timescales in our Steps programme).

3.1.12 Leroy Merlin (ES) – still to be confirmed

Table 3-43: Company key data for Leroy Merlin Company key data Location of Headquarters: Lille Cedex, France Companies and brands in equation, evology., Lexman, standers, spaceo, senSea, delinia , Artens, group (12): inspire, Luxens, Axton Total Number of Employees 48,700 (companywide) 2009: Total Number of Stores: 290 (companywide) Total Turnover in 2009: 9.4 billion € (Worldwide) EU: France, Spain, Cyprus, Greece, Romania, Poland, Portugal, Italy EU-Countries covered: Non-EU: China, Brazil, , Russia, Turkey Type of stores: Do-it-yourself hypermarkets DIY (do-it-yourself), building, decoration and gardening, estimates, orders, Type of products/services sold: delivery, vehicle rental, installation, DIY workshops, furniture, decoration, Electrical and electronic products, construction

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Environmental activities reported to MAP 2011 by Leroy Merlin

Table 3-44: Leroy Merlin commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Increase FSC/PEFC certified new indicator timber products (number of translating market 2012 ES available references) in every share to m³ of To improve products range of products. (Indicators) round wood eco-design Increase free from chemical Increase sales 2011 ES compounds product sales

working a database Increase FSC/PEFC certified and check list for all timber products (number of suppliers trading 2012 ES available references) in every timber to comply range of products. (Suppliers) with due diligence European law To increase the sales Increase FSC/PEFC certified of more sustainable Increase to 15% timber products (number of products including references and to 2011 FR, ES available references) in every eco-labelled 30 % of sales range of products.

inform all suppliers Increase FSC/PEFC certified about new policy to timber products (number of avoid illegal 2012 ES available references) in every cardboard for range of products. (Information) packaging material

To increase the use To increase the share of reusable and production of 2011 ES energy used renewable energy To increase energy "A" categories for domestic Increase categories. 2011 efficiency appliances. Increase renewable energies To increase the use sales such as solar collectors, and production of Increase sales. 2011 wind collectors and other renewable energy product. Increase efficient watering To improve water systems sales to save water Increase sales. 2011 management consumption. Reduction and Sell in the near future reusable optimisation of the and biodegradable plastic bags to Increase offer and 2011 use of packaging encourage our customers to stop sales. material using disposable plastic bags.

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Table 3-45: Leroy Merlin commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Sell in the near future reusable and To improve waste biodegradable plastic bags to Increase offer and ES management encourage our customers to stop sales. using disposable plastic bags.

To increase the use Spanish LM shops built by LM will Increase number and production of include sustainable development 2001 Pilot Store of green shops. renewable energy measures.

Table 3-46: Leroy Merlin commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage 100% shops display Label all timber certified information about 2011 ES products. FSC/PEFC schemes.

All sustainable development products will have by the end of 2009 information about how the product will help the consumer to save energy or water or reduce Make information pollution. already available in 2011 ES To raise consumer every shop. and employees’ Every shop will have “Leroy awareness on Merlin” guide for sustainable environmental development during 2009. It will issues also be made available on the internet.

Training about certified timber 2010 ES products.

Training about certified timber New guide edition 2011 ES products.

Training about certified timber 100% of shops give 2012 ES products in Leroy Merlin shops. the training

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3.1.13 Lidl

Table 3-47: Company key data for Lidl

Company key data Location of Headquarters: Neckarsulm, Germany Total Number of Employees: More than 170.000 Total Number of Stores 2010: about 9.000 Total Turnover in 2010: € 42 Billion (accounting year 01.03.2010 – 28.02.2011) More than 20 countries in Europe (Germany, Austria, UK, France, Czech EU-Countries covered: Republic, Croatia, Slovenia, Slovakia, Hungary, Switzerland…) Type of stores: Discount stores Type of products/services sold: Food retailing, Clothes, House wares, Electrical equipment, Leisure wears

Environmental activities reported to MAP 2011 by Lidl

Table 3-48: Lidl commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Extend the absolute number of Launching new own To enhance green milk based products on offer brand of milk-based 2011 DE procurement from regional sourcing and regional products. manufacturing.

To extend the range of To increase the sales Increase offer from FSC-, sustainable products on offer in of more sustainable MSC-, Blue Angel and Germany which are certified 2011 DE products including European Flower according to ecological eco-labelled labelled products. standards.

Table 3-49: Lidl commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Increase the Increase of absolute number of absolute number of energy-saving freezing cabinets 2011 DE new, energy-saving installed in Germany. freezing cabinets. To increase energy efficiency To make stores more energy- efficient by rolling out the new Increase the New shops, energy efficient store concept (e.g. number of energy 2011 DE in the field of heating/cooling efficient stores. systems, lighting, etc.).

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Table 3-50: Lidl commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To implement a stronger To raise consumer and communication via Lidl's website and employee's print promotions for raising Print promotions 2011 DE awareness on customer's awareness of environmental issues environmentally friendly products.

3.1.14 Marks & Spencer (UK)

Table 3-51: Company key data for Marks & Spencer

Company key data Location of Headquarters: London, Waterside House, United Kingdom Total Number of Employees: 78,000 Total Number of Stores: 900 (worldwide) Total Turnover in 2010: € 10,954m (£m 9.7) United Kingdom and in 40 countries worldwide (Europe, China, Russia, EU-Countries covered: United Arab Emirates, …) Type of stores: Fashion shops, Online-store, clothing, food, furniture, home ware, hospitality technology, beauty, financial Type of products/services sold: services, energy

Environmental activities reported to MAP 2011 by Marks & Spencer:

Table 3-52: Marks & Spencer commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Implementation of a 100 % will be BG, CY, CZ, EE, Gold/Silver/Bronze sustainability engaged and 25 % GR, HU, IE, LV, To enhance green benchmarking standard (with all M&S by turnover will 2015 LT, MT, PL, procurement food suppliers) to improve ethical and be at the Gold RO, SK, SI, ES, environmental performance level UK To increase the sales All wood used is FSC certified (or of more sustainable equivalent independent standard) or 100% 2012 IE, UK products including otherwise protects forests and eco-labelled communities

Table 3-53: Marks & Spencer commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Reduce CO emissions Make all UK and Ireland operations 2 and purchase carbon (stores, offices, warehouses) carbon 2012 IE, UK offsets for the neutral by 2012. Optimization remainder and green Reduce store refrigeration gas carbon innovation of emissions by 50% by 2015 - use CO2 Reduce CO2e emissions distribution systems in all new store refrigeration from store refigeration 2015 IE, UK system and installations from 2010, replace gas installations logistic HCFCs by 2014. Achieve a 20% improvement in fuel efficiency in deliveries to stores by 20% improvement 2012 IE, UK 2012 and 35% by 2015 Reduce store, office and warehouse energy usage by 25% per sq foot of 25 % reduction 2012 IE, UK floor space (2012). Open two new sustainable learning To increase stores (pilot stores) each year to 2 Ongoing Pilot stores energy support continuous improvement efficiency BG, CY, CZ, EE, Reduce store, office and warehouse GR, HU, IE, LV, energy usage by 35% per sq foot of 35 % reduction 2015 LT, MT, PL, floor space (2015). RO, SK, SI, ES, UK

Table 3-54: Marks & Spencer commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographica Vision Target Description Target Year l coverage Develop mechanisms to help our Having a least one plan A BG, CY, CZ, customers identifiy products with quality with 50 % of our EE, GR, HU, To raise plan A qualities in store and on-line products in all M&S 2015 IE, LV, LT, consumer and to encourage their purchase general merchandise and MT, PL, RO, employee's (2015). food products SK, SI, ES, UK awareness on Develop mechanisms to help our BG, CY, CZ, Having a least one plan A environmental customers identifiy products with EE, GR, HU, quality in all M&S issues plan A qualities in store and on-line 2020 IE, LV, LT, general merchandise and to encourage their purchase MT, PL, RO, food products (2020). SK, SI, ES, UK

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3.1.15 Mercadona (ES)

Table 3-55: Company key data for Mercadona (ES)

Company key data Location of Headquarters: Valencia, Spain Total Number of Employees: 63,500 (Europe) Total Number of Stores: 1,310 (Europe) Total Turnover in 2010: € 16,485 m EU-Countries covered: Spain Type of stores: Supermarket, Online Store Type of products/services sold: Fresh Food, Grocery

Environmental activities reported to MAP 2011 by Mercadona:

Table 3-56: Mercadona commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage To sell our own brands milk and FSC certified Tetra Pak fruit juices in FSC certified Tetra Packaging. Target: 100% of 2010 ES Pak packaging (model: TBA these products by 2010. To improve 1000 slim flexo duplex) products eco- To reduce single-use plastic To reduce single-use plastic design bags in the stores in Catalonia, bags in the stores in by introducing awareness Catalonia. Target: 70% 2010 ES customer and worker campain, reduction in the 150 stores and reusable bags. of Catalonia by 2010.

Table 3-57: Mercadona commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Reduce sound pollution, CO2 Introduction of "silent emissions and traffic congestion by unloading system" in further 2010 ES silent unloading system by night of Spanish cities. heavy trucks. Increase number of Optimization containers transported by and green Increase by 5% the intermodal train. Each freight train 2010 ES innovation of transport in 2010 carries 24 containers. 2010: distribution increase by 5% the amount system and of goods delivered by train. logistic Target: implementation of Truck fleet renovation to Euro 5. the Euro 5 standard in 60% 2011 ES 2011 of the truck fleet by 2011. Target: implementation of Truck fleet renovation to Euro 5. the Euro 5 standard in 30% 2010 ES 2010 of the truck fleet by 2010.

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Re-use the heat produced To re-use the heat produced by the by the air conditioning to air conditioning to acclimatise our 2011 ES acclimatise the stores in stores. 2011 100% of stores in 2011. All the new and the refurbished stores shall be Eco-efficient stores (more than 20 measures to reduce Increase the number of Eco- electrical consumption in stores: efficient stores: 420 Eco- 2011 ES efficient lighting system, efficient stores in 2011. improvement of isolation, more efficient heating/cooling system and insulation measures) in 2011. Regenerative braking systems installed in the Villadangos del Páramo Regenerative braking systems platforms transelevators, to To increase installed in the Villadangos del recover braking energy and energy Páramo platforms transelevators, 2010 ES convert it into electrical efficiency to recover braking energy and energy. This will reduce the convert it into electrical energy. energy demands of the platform by 4% approximately. All the new and the refurbished stores shall be Eco-efficient stores (more than 20 measures to reduce Increase the number of Eco- electrical consumption in stores: efficient stores: 360 Eco- 2010 ES efficient lighting system, efficient stores in 2010. improvement of isolation, more efficient heating/cooling system and insulation measures) in 2010. Re-use the heat produced To re-use the heat produced by the by the air conditioning to air conditioning to acclimatise our 2010 ES acclimatise the stores in stores in 2010. 70% of the stores in 2010.

Table 3-58: Mercadona commitments documented in REAP database 2011 in category “Communication”

REAP category “Communication”

Target Geographical Vision Target Description Target Year coverage To raise consumer Special Environmental Annual Report 2010, and employee's specifically focused on communicating to Report awareness on 2010 ES the general public Mercadona’s actions with published environmental environmental relevance. issues

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3.1.16 Mercator (SI)

Table 3-59: Company key data for Mercator (SI) Company key data Location of Ljubljana, Slovenia Headquarters: Total Number of 23.482 Employees: Total Number of 1,483 Stores: Total Turnover in 2010: € 2,781 bn

Slovenia, Serbia, Croatia, Bosnia & Herzegovina, Montenegro, Bulgaria, Countries covered: Albania Hypermarkets, supermarkets, neighbourhood stores, comfort stores, discount Type of stores: stores and web store. Retail and wholesale of fast-moving consumer goods, specialized programs: Type of hardware and electronics stores, apparel and beauty stores, and sportswear products/services sold: and sports equipment stores.

Environmental activities reported to MAP 2011 by Mercator:

Table 3-60: Mercator commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Geogra- Target Vision Target Description Target phical Year coverage 4% reduction of electricity Decrease the specific use of electricity consumption with closing (in KWh per m2), dependent to type of cabinets, replacing energy- stores (HM, supermarkets, 2011 SI intensive lamps, centralized superetes,&) in average for 4% or in building management Optimization absolute terms for 8 GWH system (BMS). and green Decrease the consumption of heating innovation of decrease of heating fuel by fuel (oil, gas, district heating, district 2010 SI distribution 6% heating on biomass, LPG) by 6%. system and Inventory of sources on enviornmental logistic impacts and their characteristics for Implement SAP PM. 2012 SI devices and equipment used Inclusion of additional environmental Inclusion of water aspects in SAP BI OK (Balance score quantities, municipal solid 2011 SI card) waste, district heating Improve records on "Optimise records on packaging To improve packaging (PVC,&), electrical (PVC,&), electrical and electronic waste and electronic equipment, 2011 SI equipment, batteries and management batteries and accumulators accumulators" by improving IT support Implementation of environmental To increase Implementation of Balanced ScoreCard and IT support for energy environmental Balanced 2010 SI the group of parameters written down efficiency ScoreCard and IT support in ISO 14001

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REAP category “How we sell” Geogra- Target Vision Target Description Target phical Year coverage Closing cabinets with glass Closing cabinets with glass doors 2011 SI doors Centralised building Centralised building management management system from 2011 SI system from head office head office

3.1.17 Metro Group (DE)

Table 3-61: Company key data for METRO GROUP (DE)

Company key data

Location of Headquarters: Duesseldorf, Germany Total Number of 280,000 (worldwide) Employees: Total Number of Stores: 2,131 (worldwide)

Total Turnover in 2010: € 67.3 bn Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, Denmark, , France, Germany, Greece, Hungary, India, Italy, Kazahkhstan, Japan, Luxemburg, Moldova, Countries covered: The Netherlands, Pakistan, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom; Vietnam

Type of stores: Wholesale, Hypermarkets, Specialised (electronic) shops, Department stores

Type of products/services Fresh Food, Clothes, Others (Entertainment, office), Grocery, Home Products sold: (furniture, decoration), Electrical and Electronic Products

Environmental activities reported to MAP 2011 by METRO GROUP:

Table 3-62: METRO GROUP commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Vision Target Description Target Geographical coverage Year To expand Metro's To expand Metro's supplier supplier training To green training program in program in developing retailers' developing and emerging and emerging Ongoing Company wide supply chain countries in cooperation countries in with UNIDO cooperation with UNIDO Extend the sustainable AT, BE, BG, CZ, DK, FR, To improve To extend sustainable fish fish assortment by 15 DE, GR, HU, IT, LU, NL, products eco- 2011 assortment % (110 MSC-certified PL, PT, RO, SK, ES, SE, design products) UK, Company wide

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Table 3-63: METRO GROUP commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Optimization Reduction of the average 5% reduction of the average and green diesel consumption of the diesel consumption of the innovation of Not own trucks of Metro own trucks of Metro Group DE distribution specified Group Logistics (MGL) in Logistics (MGL) in Germany system and Germany. (target value: 30.3 l/100 km) logistic AT, BE, BG, CZ, DK, -3% reduction of the specific Reduction of the specific FR, DE, GR, HU, IT, energy consumption per m2 of energy consumption per 2011 LU, NL, PL, PT, RO, selling space (target value: m2 of selling space. SK, ES, SE, UK, 402 kWh/m2) To increase Company wide energy efficiency AT, BE, BG, CZ, DK, Reduction of the specific Reduction of the CO2 FR, DE, GR, HU, IT, 2 2 CO2 emissions per m of emissions from 355 kg/m 2015 LU, NL, PL, PT, RO, selling space (2006) to 302 kg/m2 by 2015 SK, ES, SE, UK, Company wide

3.1.18 REWE Group (DE)

Table 3-64: Company key data for REWE Group (DE)

Company key data Location of Headquarters: Köln, Germany Total Number of Employees: 336,000 (worldwide) Total Number of Stores: 15,571 (worldwide) Total Turnover in 2010: € 53 bn Austria, Bulgaria, Czech Republic, France, Germany, Hungary, Italy, Latvia, Countries covered: Lithuania, Poland, Romania, Slovakia, Russia, Croatia, Ukraine, Switzerland Supermarkets, Discount Stores, Convenience Stores, Hypermarkets, DIY- Type of stores: Stores, Consumer Electronics Stores, Drugstores Type of products/services sold: Grocery, DIY products, Tourism and Travel, Electrical and Electronic products

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Environmental activities reported to MAP 2011 by REWE:

Table 3-65: REWE Group commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage

To increase "Establish the PRO PLANET label in sales of more REWE Group stores, labeling "150 products with the sustainable sustainable products. The aim of the PRO PLANET label and 2011 DE products label is to realize a sustainability 200 million costumer including identification mark for the down- contacts by 2012." ecolabelled market."

Table 3-66: REWE Group commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Optimization REWE Group is going to push the topic 10% of the DIY stores and green of E-Mobility. Therefore 10% of the DIY with the handcrafters’ innovation of markets of the REWE Group that are service will get an 2011 DE distribution offering the customer service of electric car as system and coordination of handcrafters shall be replacement for the logistic provided with an electric car. fuel car. To develop and implement a technical To increase Develop and implement a technical energy management energy 2011 DE energy management system. system in efficiency approximately 3,000 REWE supermarkets.

Table 3-67: REWE Group commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To raise REWE Group is publishing a new "Status Pesticide report consumer and report on chemical pesticides for fruit and within the employee's vegetables" including the monitoring of monitoring of 2011 DE awareness on residue load of pesticides. The evaluation of residue load of environmental the analysis is made by the independent pesticides in fruits issues environmental organization GLOBAL 2000. and vegetables

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3.1.19 Royal Ahold

Table 3-68: Company key data for Royal Ahold

Company key data

Location of Headquarters: Amsterdam The Netherlands

Companies and brands in group Ahold Europe (9): Albert Heijn, Etos, Gall & Gall, Albert Nl, Albert, Hypernova, ICA AB and Pingo Doce

Total Number of Employees 213,000

Total Number of Stores: 2,970

Total Turnover in 2010: € 29.5 bn

EU-Countries covered: the Netherlands, Sweden, Norway, the Baltic countries, Czech Republic, Slovakia, and Portugal Hypermarkets, compact hypermarkets, Supermarkets, convenience stores, Type of stores: online shopping, Drugstores, Wine and liquor stores, Online grocery ordering and delivery, Type of products/services Food retail, e-retail

Environmental activities reported to MAP 2011 by Royal Ahold

Table 3-69: Royal Ahold commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage To improve waste Ensure that each operating company has a 2011 Companywide management comprehensive waste-management program in place

To increase energy Reduce CO2 per square meter of sales area by 2015 CZ, NL, PT, SK, efficiency 20 percent in our operations SE, USA

To use natural refrigerants in all new stores 2015 CZ, NL, PT, SK, SE, USA

Managing refrigerant leakage and continue to 2011 Companywide pilot alternative refrigerants. onwards

3.1.19.1 Royal Ahold - Albert Heijn (NL) Table 3-70: Company key data for Albert Heijn

Company key data

Location of Headquarters: Amsterdam, The Netherlands

Companies and brands in group AH Huismerk, AH puur & eerlijk, AH Excellent, AH Express, Euro Shopper

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Total Number of Employees: 55,000 people (excluding franchisees)

Total Number of Stores: 843 stores

Total Turnover in 2010: Net turnover 2005: € 6,0 billion

EU-Countries covered: The Netherlands Supermarkets, compact hypermarkets, convenience stores and online Type of stores: shopping Type of products/services Main business is food retail and e-retail

Environmental activities reported to MAP 2011 by Albert Heijn

Table 3-71: Albert Heijn commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Geo- Target Vision Target Description Target graphical Year coverage Reduction and Replacing PVC packaging with greener Not specified Not NL optimisation of the use materials specified of packaging materials

Table 3-72: Albert Heijn commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Geo- Target Vision Target Description Target graphical Year coverage Stores will have wallfridges with doors NL (200 stores before summer 2010)

Stores will have wallfridges with doors 100% 2015 NL

Stores will have covered all the freezer To increase energy 100% 2010 NL isles including LED light efficiency Stores will have optimized all the 100% 2010 NL freezer cabinets including LED light

Storage rooms will have motion 100% 2010 NL sensors

To green retailers' Reducing the carbon footprint of all 2015 NL supply chain own-brand products

Optimization and green Trucks will be euro 5 or higher (clean 100% 2010 NL innovation of engines) distribution system and logistic Trailers will be silent (PIEK certified) 100% 2010 NL

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3.1.19.2 Royal Ahold - ICA (SE) Table 3-73: Company key data for ICA

Company key data

Location of Headquarters: Solna, Sweden

Total Number of Employees: 19.730

Total Number of Stores: 2.200

Total Turnover in 2010: 10261 million € (SEK 93.860 million)

EU-Countries covered: Sweden, Norway, Lithuania, Estonia, Latvia

Type of stores: Supermarkets, compact hypermarkets, convenience stores, home shopping and financial services through its consumer bank

Type of products/services Food retail, grocery

Environmental activities reported to MAP 2011 by ICA

Table 3-74: ICA commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage

To increase the sales of more sustainable Measure the climate impact of dozens SE, NO, LT, LV, products including eco- of its corporate brand products EE labelled

Table 3-75: ICA commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage

Optimization and green For every flight taken by employees innovation of travelling for work, ICA will contribute SE, NO, LT, LV, distribution system and money to projects to reduce or EE logistic neutralize carbon emissions

ICA stores that introduced facilities for To increase energy SE, NO, LT, LV, customers to be able to recharge their 20 2015 efficiency EE electric cars

To increase the sales of Attractive prices on low-energy light more sustainable SE, NO, LT, LV, bulbs. Estimated electricity savings by 436,600 MWh 2010 products including eco- EE usage of sold light bulbs in 2010. labelled

To increase the use and To expand solar panels to the one SE, NO, LT, LV, production of million square meters of roof that ICA

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage renewable energy has available EE

To raise consumer and employee's awareness SE, NO, LT, LV, ICA joined the One Tonne Lifeproject Yes 2010 on environmental EE issues

Table 3-76: ICA commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Geo- Target Vision Target Description Target graphical Year coverage To raise consumer and To install a special website to inform 2010 SE, NO, LT, employee's awareness consumers on what they can do to LV, EE on environmental reduce their impact on the climate and issues the environment

3.1.20 TESCO (UK)

Table 3-77: Company key data for TESCO

Company key data Location of Headquarters: Cheshunt, United Kingdom Total Number of 492,714 Employees: Total Number of Stores: 5,380 Total Turnover in 2010: € 76.3 bn (£ 67.6 billion) China, Czech Republic, Hungary, India, Japan, Malaysia, Poland, Republic of Ireland, Countries covered: Slovakia, South Korea, Thailand, Turkey, UK, USA Type of stores: Supermarkets, Hypermarkets, Online-stores, Supermarket bank Food retailing, Telecoms, Finance Non-Food (electrical and electronic equipment, Type of products/services home entertainment, clothing, health and beauty, stationery, bookshop and soft sold: furnishings, seasonal goods such as barbecues and garden furniture in the summer, opticians, pharmacies)

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Environmental activities reported to MAP 2011 by TESCO:

Table 3-78: TESCO commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Reduction and optimisation of To reduce the amount of the use of product packaging (branded 15 % reduction in product Not UK packaging and own brand) in our packaging. specified materials stores.

To improve To launch a Greener Living Launch a greener living product range of energy products eco- 2007 UK design product range efficient and environmentally friendly products.

Table 3-79: TESCO commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Reduction of emissions To halve the emissions from our CZ, HU, IE, PL, Optimization from our new stores by 2020 new stores by 2020. SK, UK and green 50% innovation of Reduce carbon emissions per CZ, HU, IE, PL, 50 % reduction 2012 distribution case delivered. SK, UK system and Divert waste produced by 100 % diversion of waste logistic entire UK business away from 2010 UK from landfill landfill. To enhance To reduce the emissions of Reducing emissions of the CZ, HU, IE, PL, green the products in the supply 2020 products in the supply chain. SK, UK procurement chain by 30 % To increase To halve average energy use in Reduce energy use in UK energy our UK buildings between 2000 buildings to 50% of 2010 UK efficiency and 2010. baseline use Zero net carbon emissions To be a zero carbon business by CZ, HU, IE, PL, To increase the (including renewable 2050 2050 without using offsets. SK, UK use and energy generation) production of Reduction of emissions To halve the emissions from our renewable from our existing stores CZ, HU, IE, PL, existing stores and distribution 2020 energy and distribution centres SK, UK centres worldwide by 2020. worldwide by 50% To raise consumer and employee's Achieve a 70 % reduction Cut plastic carrier bag use. 2010 UK awareness on in carrier bag use environmental issues

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Table 3-80: TESCO commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To increase the sales of more To develop commonly understood and sustainable universally accepted carbon label that Label 500 2011 United Kingdom products describes the emissions associated with products. including eco- each product. labelled Increase the Increase the number of products whose number of foot 2011 United Kingdom carbon footprint we have measured. printed products to 1000. To raise CZ, HU, IE, PL, SK, consumer and Helping the customers to reduce their 50% 2020 UK, company employee's carbon footprints. wide awareness on environmental Work with the University of Manchester issues to build the Sustainable Consumption Institute into a world-class research No specific target. Ongoing United Kingdom centre looking at ways to make it easier for people to lead greener, lower carbon lives.

3.2 Key data by Member Associations

3.2.1 APED (PT)

Table 3-81: Company key data for APED (PT)

Association key data

Location of Headquarters: Lisbon, 2010, Portugal

Total Number of associated members 118; 2,733 stores

Total Number of Employees of associated companies: 93, 068

Total Turnover in 2009: € 15,703 mio

Countries covered: Portugal

Textile and food sector, sports, consumer Type of products/services sold: electronics, furniture, DIY, etc

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Environmental activities reported to MAP 2011 by APED:

Table 3-82: APED commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage To raise consumer and employee's Raise consumer awareness on the Renewal of APED's awareness on 2010 PT need to reuse carrier bags. "green bag". environmental issues

Table 3-83: APED commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Vision Target Description Target Coverage Year To increase the amount of To improve waste Encourage correct solid waste waste that is separated and 2010 PT management management in stores. collected for recycling Promoting the replacement of Promotion of the replacement halogen lamps by LED in 2011 PT of halogen lamps by LED To increase energy member companies' stores. efficiency Promoting the replacement of Promotion of the replacement CFL by LED lamps in of CFL by LED lamps in 2011 PT refrigerating appliances refrigerating appliances To raise consumer Elaboration of a guide-book Elaboration of a guide-book and employee's with environmental best with environmental best awareness on 2010 PT practices applied to the retail practices applied to the retail environmental sector. sector. issues 3.2.2 Confederación Española de Comercio CEC (ES)

Table 3-84: Company key data for CEC

Association key data Location of Headquarters: Barcelona, Spain Total Number of associated 350 associations members: Total Number of Stores: 90,000 companies Total Turnover in 2010: n/a Countries covered: Spain Type of business activity: SME’s commerce

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Environmental activities reported to MAP 2011 by CEC:

Table 3-85: CEC commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage 85% of plant sellers will To improve Promote the sales of plants promote the sale of water 2012 Spain requiring low levels of water. plants requiring low management levels of water

Table 3-86: CEC commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Optimization and green Promote the use of innovation of loading/unloading zones for the 80% 2012 Spain distribution supply of goods. system and logistic Obtain that companies know the 50% of all companies make environmental impacts of the efforts to know about the To improve construction materials used when environmental impacts of waste 2012 Spain renovating and decorating and construction and take these management take these into consideration for into consideration for future future renovations. renovations materials. To raise consumer and Encourage staff to go to work by employee's Reduce private motorised means of public transport, cycling 2012 Spain awareness on transport to 15%. or by foot. environmental issues

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3.2.3 Euro Coop

Table 3-87: Company key data for Euro Coop

Association key data Location of Headquarters: Euro Coop Secretariat Brussels, Belgium Total Number of associated 3,200 local or regional cooperatives, 25 million consumer members, members: Total Number of Stores: 36,000 points of sale Total Turnover in 2010: € 73 billion Countries covered: Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Italy, The Netherlands, Portugal, Norway, Romania, Slovakia, Spain, Sweden, United Kingdom Type of business activity: Consumer Co-operatives, Supermarkets, Food Total Number of Employees 400.00 Type of products/services sold Fresh Food, Grocery, Articles of daily use

Environmental activities reported to MAP 2011 by Euro Coop:

Table 3-88: Euro Coop commitments documented in REAP database 2011 in category “What we sell” and “Communication” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Optimisation Encourage its members to significantly and green reduce the carbon emissions derived from BG, CY, CZ, DK, New: innovation of their activities. EE, FI, DE, HU, IT, Various Ongoing distribution NL, NO, PT, RO, Inform and motivate their workers and activities system and ES, SE, UK consumer-members to reduce their own logistic carbon footprint.

3.2.3.1 ANCC/Coop Italia Table 3-89: Company key data for ANCC/Coop Italia

Association key data Location of Headquarters: Roma/Bologna, Italy Total Number of associated 115 members: Total Number of Stores: 1,444 Total Turnover in 2010: € 12.9 billion Countries covered: Italy (19 regions) Type of business activity: Consumer Co-operatives, Hypermarkets, Supermarkets, Discounter Total Number of Members 7,4 million Type of products/services sold Fresh Food, Grocery, Articles of daily use

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Environmental activities reported to MAP 2011 by ANCC/Coop Italia:

Table 3-90: ANCC/Coop Italia commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage done, it To use FSC labels for paper FSC label applied on the applies on Italy To improve products. Coop product label new items products eco- To use "Friends of the Sea" or Friends of the Sea and done, it design Dolphin Safe certification on Dolphin Safe certification applies on Italy fish and tuna products. on fish and tuna products new items To sell food products from Increase sales of organic ongoing Italy To increase the organic farming. products sales of more Selling of ecological sustainable To sell ecological products products and Ecolabel products produced following the products like recyclable ongoing Italy including eco- sustainability criteria and to batteries and bulk labelled promote Ecolabelled products. detergents and Ecolabelled products To improve Decrease packing waste Savings in terms of waste ongoing Italy production by the "3R" strategy packaging materials used. management Sale of reusable bags in different materials (cotton, Reduction and jute, bags produced using Elimination of disposable bags optimisation of Fair Trade coffee bags&) to be replaced with alternatives the use of and biodegradable plastic 2010 Italy with reduced environmental packaging bags that can be also used impact materials for the separated waste collection at home og humid waste A dedicated space on the label Reduction and of the Coop products underlines Application on labels of PL optimisation of the packaging material products of a dedicated the use of composition and the preferable space to provide ongoing Italy packaging system for the material information on separate materials allocation at the end of the life waste collection cycle of the product.

Table 3-91: ANCC/Coop Italia commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Reduction of energy consumption in 184 Reduction of energy members' company stores with "Green To increase consumption in 2010 Italy Light" certification by promoting energy energy company's stores efficiency applied to lighting efficiency Reduction of energy 2010 4 shops with dimmered plants Italy consumption in

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage company's stores 7 shops, 2 parking areas and all new shops 2010 Italy will use LED technology. In more than 20 stores fridges and 2010 freezers will have doors for a total amount Italy

of 100. 2 shops will have frequency regulators to 2010 Italy optimize consumption. Installation of other 30 photovoltaic 2010 Italy plants with power capacity of 6,500 kW Other 12 shops will have solar panels To increase the installed for the production of hot water 2010 use and To increase the use Italy (minimum of 50% of the total production of and production of consumption) renewable renewable energy 30 shops will have condensing boilers 2010 energy Italy installed. 2010 Hydroelectric sources Italy

To green Reduction of energy Improvement of production plants in retailers' consumption and Not set Italy terms of efficiency (CO2 coefficient) supply chain CO2 emissions Optimization and green Electric power from innovation of photovoltaic Reduce the electric energy purchased. obgoing Italy distribution generation system and logistic To green Reduction of energy Improvement of production plants in retailers' consumption and ongoing Italy terms of efficiency supply chain CO2 emissions

Table 3-92: ANCC/Coop Italia commitments documented in REAP database 2011 in category “Communication” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage To raise To increase public awareness by Develop electronic and consumer and public awareness and educational printed training and 2010 Italy employee's campaigns education tools awareness on To increase public awareness by Dedicated campaigns on environmental public awareness and educational specific environmental ongoing Italy issues campaigns topics

3.2.3.2 S-Group Table 3-93: Company key data for S-Group Finland

Association key data Location of Headquarters: Helsinki, Finland

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Total Number of associated 22 cooperatives members: Total Number of Stores: 1,636 Total Turnover in 2010: €10.465 billion Countries covered: Finland, Estonia, Latvia, Lithuania and Russia. Type of business activity: Hypermarkets, Supermarkets, Discounter Total Number of Members 1.7 million Groceries, consumer durables, service station, hotel and restaurant Type of products/services sold services, agricultural supplies, and car sales Total Number of Employees 39.646

Environmental activities reported to MAP 2011 by S-Group Finland:

Table 3-94: S-Group Finlands commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage To increase the sales of bags Reduction and made from recycled plastic, optimisation of the Environmentally friendly EE, FI, LV; LT biodegradable bags and 2010 use of packaging product packing. durable bags made of materials cotton.. To sell food products from organic farming, fair To increase the sales trade products, Ökotex of more sustainable EE, FI, LV; LT products, energy saving Not specified. 2015 products including lightbulbs and eco- eco-labelled labelled products (e.g. SWAN-label, MSC, FSC)

Table 3-95: S-Group Finlands commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Optimization and Efficient distribution by Monitor CO emissions from green innovation of audited transport 2 transportation.. Decrease CO2 2015 EE, FI, LV; LT distribution system companies in order to emissions. and logistic decrease CO2 emissions. To enhance green Use of ozone non- procurement by selling and 2015 pilot stores, FI depleting refrigerants. use of environmentally To enhance green friendly appliances. procurement Tool for calculation of Participation in Carbon environmental impacts of 2012 EE, FI, LV; LT footprint project. products.

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REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Minimisation of food product Decrease grocery trade's To improve waste loss in grocery stores by losses by waste 2015 EE, FI, LV; LT management discount actions and reduction. optimized purchase orders. Promoting energy efficiency applied to Improve energy efficiency in lighting and heating in average by 2% per year and To increase energy order to reduce energy consequently reduce 2015 EE, FI, LV; LT efficiency consumption in its electricity and heating members' company consumption in stores. stores. By 2020, 20 % of the electricity used by the Group To increase the use Increase use of will be generated by and production of 2020 EE, FI, LV; LT renewable energy. renewable energy, such as renewable energy wind power, produced by the Group's own plants. Table 3-96: S-Group Finlands commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To increase public awareness by public Public awareness awareness campaigns, educational 2010 EE, FI, LV; LT campaignes,educational issues and website. issues and website. Reduction of energy consumption needs of the to increase personnel Finnish population and to knowledge of energy To raise consumer and translate its existing positive issues to help customers 2010 FI employee's awareness environmental attitudes increase their energy on environmental into daily actions by efficiency. issues "Peloton" project. To report the actions taken Annual S Group's in terms of environmental 2010 EE, FI, LV; LT Responsibility Review. management. To increase consumers' Increase sales of awareness and environmentally friendly 2010 EE, FI, LV; LT participation in reuse of shopping bags. carrier bags.

3.2.3.3 Kooperativa Förbundet (SE) Table 3-97: Company key data for Kooperative Förbundet

Association key data Location of Headquarters: Stockholm, Sweden

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Total Number of associated 44 nationwide consumer societies members: Total Number of Stores: 459 Total Turnover in 2010: € 4,017 million (SEK 36,659 million) Countries covered: Sweden Type of business activity: Grocery retail, Media, Real estate, Investment, Others Total Number of Members 3 million Total Number of Employees 8,823

Environmental activities reported to MAP 2011 by Kooperativa Förbundet (SE):

Table 3-98: Kooperativa Förbundets commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Geopgra- Target Vision Target Description Target phical Year coverage All central suppliers have All central suppliers have to to sign and comply with KF To green retailers' sign and comply with KF code code with regard to 2010 SE supply chain with regard to environmental environmental and social and social issues. issues. To increase the sale of MSC To improve products products and other labels of 30% sustainable fish of 2012 SE eco-design sustainably sourced fish total sale of fish products. products. To promote sustainable consumption and to meet 10% of total food sale. 2012 SE growing consumer demand for responsible products. To maintain the position as the To increase the sales of leading grocery retailer in Leading in Sweden in more sustainable Sweden when it comes to product range and sale of 2010 SE products including eco- product range and sale of Fair Fair Trade products. labelled Trade products. Introduction of a new Introduction of a new range of range of PLB Änglamark 2010 SE organic fresh meat. for organic fresh meat. To increase the sale of organic 10% of total food sale. 2012 SE food.

Table 3-99: Kooperativa Förbundets commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geopgraphical Vision Target Description Target Year coverage Optimization and green To reduce direct emissions of GHG in To reduce 2010 SE

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REAP category “How we sell” Target Geopgraphical Vision Target Description Target Year coverage innovation of relation to turnover. direct distribution system and emissions of logistic GHG in relation to turnover. To reduce direct emissions of To reduce direct emissions of GHG in GHG in 2020 SE relation to turnover in2020. relation to turnover by 40% to 2020. Increase the amount of recycled To increase by 2010 SE waste from stores and warehouses. 10%. To improve waste Decrease the physical destruction of management To decrease by goods (food waste etc), in terms of 2010 SE 10% . sale value, by 10% to 2010. KF is committed to reducing the environmental impact of its Not specified. Ongoing SE business, in particular it´s carbon footprint. To reduce energy- consumption per m2 and To reduce energy-consumption per diesel m2 and diesel consumption in their consumption 2010 SE transports. 2010. in our To increase energy transports by efficiency 10% to 2010 and by 30% to 2020. To reduce energy- consumption To reduce energy-consumption per per m2 and m2 and diesel consumption in their diesel 2020 SE transports. 2020. consumption in our transports by 30% to 2020.

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Table 3-100: Kooperativa Förbundets commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage To increase the money raised To increase through the consumer cooperative the money 2010 SE To raise consumer and movement to self-help- projects in raised by 10% employee's awareness developing countries in 2010. in 2010. on environmental To increase the money raised To increase issues through the consumer cooperative the money 2020 SE movement to self-help- projects in raised by 30% developing countries in 2020. in 2020.

3.2.3.4 Coop Norway Table 3-101: Company key data for Coop Norway

Association key data Location of Headquarters: Oslo, Norway Total Turnover in 2010: € 4.9 billion (NOK 38.1 billion) Countries covered: Norway Number of stores App. 1000 Total Number of Members 1.26 million Total Number of Employees 22.500

Environmental activities reported to MAP 2011 by Coop Norway (NO):

Table 3-102: Coop Norway commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage All packaging with Reduction and Environmentally friendly disposal instructions optimisation of the use 2010 NO product packaging. deposit schemes for of packaging materials beverage packaging. Increase number of Increase the sales of products To increase the sales of organic products 10 2010 NO from organic farming. more sustainable % yearly. products including eco- Increase number of Increase the sales of eco- labelled organic products 10 2010 NO labelled products. % yearly.

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Table 3-103: Coop Norway commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Increase distribution during nights and times Reduced CO emissions per of day with less traffic, in 2 2010 NO transported km. order to reduce traffic Optimization and green jams and local emissions. innovation of Introduction of CO2- No. of stores with CO bases distribution system and 2 based refrigeration refrigeration appliances 2010 NO logistic appliances. installed. Participation in Coop Publication of project report Trading project on and definition of reduction 2011 NO carbon footprint. initiatives Reduction and Promote the use of Launch internal courses on optimisation of the use degradable bags and environmental issues organic 2010 NO of packaging materials "bags for life". products. Develop model for increased recycling and To improve waste Increase share of recycled improved waste 2011 NO management waste in DCs. management practices in DCs and outlets. Swan-label every new outlet; Install energy monitoring and management equipment in outlets; Continuously replace To increase eco - inefficient lightning- 2010 NO efficiency in buildings equipment with low-energy To increase energy lightning equipment in stores. efficiency No of swan-labelles outlets: Target 10/year. Increase energy Starting in 2009 a 5-year efficiency: Starting a 5- energy saving project which is 2014 NO year energy saving aimed saving at least 38 Mio. project. kWh by the end of 2014.

Table 3-104: Coop Norway commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Vision Target Description Target Geographical Year coverage To increase the use and CRS reporting of the GRI report for Report production of 2010 NO the next fiscal years published. renewable energy To raise consumer and To raise public employee's awareness Engaged in a governmental initiative awareness on 2010 NO on environmental on climate change. environmental issues issues

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3.2.3.5 The Co-operative Group (UK)

Table 3-105: Company key data for the Co-operative Group (UK) Association key data Location of Headquarters: Manchester, UK Total Number of associated 16 members: Total Number of Stores: 5,000 Total Turnover in 2010: € 15.471 billion (£ 13.7 billion) Countries covered: UK Food, Bank, Pharmacy, Travel, Legal Services, Insurance, Electronic Type of business activity: equipment, Clothing, Clothing-trade, Estates Total Number of Members 6,000,000 Type of products/services sold Total Number of Employees 110,000

Environmental activities reported to MAP 2011 by The Co-operative Group(UK):

Table 3-106: The Co-operative Group commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Geogra- Target Vision Target Description Target phical Year coverage Design-out packaging waste growth and deliver absolute Reduce own-brand 2010 UK reductions in packaging packaging 15% by 2010. Reduction and waste. optimisation of the Reduce the number of use of packaging Use a wide range of bags for free single use carriers materials life and pilot compostable 50% by May 2009 with a 2009/2010 UK bags in certain areas. 70% reduction planned for 2010. Continue to meet and work To green retailers' alongside small local suppliers Increase local and 2010 UK supply chain and food agencies to source seasonal sourcing. local produce. No sale of tungsten To increase energy Phase out the sale of tungsten incandescent light bulbs in 2010 UK efficiency incandescent light bulbs. the Co-operative Foods stores. To increase the sales of more sustainable Not Stock white goods A or above. Not specified. UK products including specified eco-labelled To increase the sales of more sustainable Increase sales of organic Not specified. 2010 UK products including products. eco-labelled

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Table 3-107: The Co-operative Group commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Vision Target Description Target Geographical Year coverage Recducing greenhouse gas emissions within the Establishment of supply chain by readily Identifying key carbon partnership with identifying the key carbon Not hotspots of food and non- UK NGOs, local hot spots and take specified food products. authorities, ... informed positions on climat change campaigning.. Optimization and Reduce CO2 emissions green innovation of Reduce CO2 emissions from from the distribution fleet 2013 UK distribution system the distribution fleet. by 15 %. and logistic Improving waste To improve waste Less than 50 % of total management by decreasing 2013 UK management waste to landfill. landfilling. Reduce greenhouse gas emissions from Reduce emissions 20%. 2011 UK refrigeration. To increase energy Reduce energy consumption Reduce 20% by 2010 and efficiency 2012 UK of buildings. 25% by 2012. Reduce the use of ozone Use of hydrocarbons as 2010 UK depleting refrigerants. refrigerants. - 98% of energy supplied from renewable sources;- - To increase the use Contracts to supply green Increase energy generation and production of energy - wind farms and 2010 UK from renewable sources. renewable energy on-site generation schemes - Develop a new software tool.

Table 3-108: The Co-operative Group commitments documented in REAP database 2011 in category “Communication” REAP category “Communication” Target Geographical Vision Target Description Target Year coverage Increase public awareness on Improved To raise consumer environmental issues by information environmental 2010 UK and employee's and education to costumers by behaviour awareness on campaigns, events, etc. environmental Annual issues CSR reporting sustainability Ongoing UK report

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3.2.4 FCD (FR)

Table 3-109: Company key data for FECD

Association key data Location of Headquarters: Paris, France Total Number of Employees 635,000 Total Number of Stores: 27,250 Total Turnover in 2009: € 180 billion Countries covered: France Supermarkets, Convenience Stores, Hypermarkets, Hard discount stores, Type of stores: Online Stores Type of organisation: Federation of commerce and distribution Fresh Food, Clothes, DIY Products, Other (insurance, entertainment), Type of products/services sold Grocery, Home products (furniture, decoration), Electrical and Electronic Products

Environmental activities reported to MAP 2011 by FCD:

Commitments achieved in 2010 are not included in this compilation anymore.

Table 3-110: FCD commitments documented in REAP database 2011 in category “What we sell” REAP category “What we sell” Target Geographical Vision Target Description Target Year coverage Increase yearly market Increase yearly the market share of To increase the share of organic organic products by at least 15% Ongoing FR sales of more products by at least (total sale food products). sustainable 15%. products Phase out of incandescent light E, F and G categories - 2011 FR including eco- bulbs (by end of August 2011). 40 W. labelled Phase out of incandescent light E, F and G categories - 2012 FR bulbs (by end of 2012). 25 W.

Table 3-111: FCD commitments documented in REAP database 2011 in category “How we sell” REAP category “How we sell” Target Geographical Vision Target Description Target Year coverage Update of the implementation guide for stores: Optimization Impact assessment of the French retailers GHS and green emissions, Up-dated methodology, Hierarchy of innovation of Not the consumption targets set, Comparison with the 2012 FR distribution original implementation guide, ISO 14069 specified. system and document and the methodology guidelines on GHS logistic assessment

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3.2.4.1 Casino Table 3-112: Company key data for Casino Association key data Location of Headquarters: Saint-Étienne, France Total Number of Employees 230,878 Total Number of Stores: 11,843 Total Turnover in 2010: € 29.1 billion Countries covered: France, Argentina, Brazil, Thailand, Vietnam, Indian Ocean, Colombia, Type of stores: Hypermarkets, Supermarkets, Outlets, Discounter, Stores Type of organisation: French multinational corporation Type of products/services sold Food retail

Environmental activities according to company information and reports by Casino:

Table 3-113: Casino commitments documented according to information and reports by Casino in 2010 in category “What we sell” REAP category “What we sell” Geogra- Target Vision Target Description Target phical Year coverage Establish a roundtable for Elimination of palm oil from Casino Sustainable Palm Oil (RSPO); private label products and use in continuation of elimination of 2012 FR the restaurants within 3 years. palm oil from products and its use in Casino restaurants. Enhancement of green Support local production with procurement: “Terre et Saveur” - FR respect to environment. product line. Launch 40 new bio products; “Bio products” line with food and emphasize the use in restaurants; non food products and with launch 10 new bio cosmetic 2011 FR To increase France’s AB certification and products; develop textiles made the sales of Ecocert label. of organic cotton. more Preservation of fishery resources sustainable by adopting measures aimed at products protecting endangered deepwater including fish species by discontinuing sales. Increase sales. - FR eco-labelled Establishment of specific logo for consumer oriented identification of farm-raised fish products. Elimination of production and use Decline of production and use of 2010 of products based on exotic wood exotic wood; 100 % FSC FR for garden furniture; FSC- certification. certification of remaining furniture. Introduction and continuation of Application of the Carbon Index 2011 application of the „Casino Carbon on 700 food products, FR Index” on products as a green label optimisation of the carbon Index for food products. for 20 products.

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Table 3-114: Casino commitments documented according to information and reports by Casino in 2010 in category “How we sell” REAP category “How we sell” Vision Target Description Target Target Geographical Year coverage Consumer support to reduce and Continuation and further recycle waste by encouraging optimisation of sorting sorting waste, e.g. paperboard wastes as paperboard, 2011 FR Reduction and collection stations in all plastics and biodegradable optimisation of supermarkets. waste. the use of Reduction of packaging waste at Reduction of mixed 2011 FR packaging the source through eco design. packaging waste by 20%. materials Achieve savings of 3700 Save packaging material. tonnes; improve eco- 2011 FR concept of package materials for food. Water management: testing of the To improve application of a water treatment Testing of application of water system via UV radiation to water treatment systems 2011 FR management diminish/eliminate treatment via UV. chemicals. To increase Decrease energy consumption by Decrease energy energy 2011 FR 2.5% per m2 per year. consumption. efficiency To increase the use and Establish connection Sustainable Store concept production of between photovoltaic “GreenYellow” by use of solar 2011 FR renewable systems; construction of 9 energy. energy new photovoltaic systems.

Continuation of the Replace CFCs and HCFCs from campaign to retrofit and installations; upgrade refrigeration replace systems to 2012 FR facilities and limit emissions. eliminate CFCs and HCFCs from installations. Reduce greenhouse gas emissions Optimization generated by the transport of 2% per year 2020 FR and green goods by 2% per year. innovation of Reduce CO2 emissions generated distribution by the transport of goods by system and Reduction of road use, changing transport mode from 2011 FR logistic increase of rail. road to rail as part of the association ecoTRANS. Reduce CO2 emissions by continuation and further 200 vehicles using liquid 2013 FR development of the project nitrogen. “Citygreen”.

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Table 3-115: Casino commitments documented according to information and reports by Casino in 2010 in category “Communication” REAP category “Communication” Vision Target Description Target Target Geogra- Year phical coverage “Casino Carbon Index” as a green label for products for consumer information; To raise free calculation software for suppliers to consumer and calculate the portion of the Carbon Index Awareness raising for employee’s that is attributable to their production consumers and 2011 FR awareness on decisions and purchases of raw materials; suppliers. environmental annual meetings of Casino Group members issues with workshop on assessment of progress, new regulations, industry development, sharing of best practice. Optimization and green innovation of distribution Continuation of the system and campaign to retrofit logistic / To raise Launch training campaigns for employees and replace systems 2012 FR consumer and on improvement of cooling efficiency. to eliminate CFCs and employee’s HCFCs from awareness on installations. environmental issues

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4 Annex IV - Store visits

4.1 ANCC/Coop Italia

ANNC/Coop Italia was selected for store visits which were performed at two different coop stores in Montecchio Emilia and Maranello near Bologna, Italy:

 Coop Consumatori Nordest, Via delle Scienze 9, 42027 Montecchio Emilia (RE)  Coop Estense, Via Zozi 17 41053 Maranello, (MO)

The REAP contact person and the representatives of the stores supported the visit. Taking photos and notes was allowed.

The focuses of the verification visit were packaging waste (“Decrease packaging waste production”), products from organic farming (“Increase sales of vivi verde products which includes more than 300 products”), degradable and reusable bags (“Raise consumer awareness on the need to reuse carrier bags and biodegradable plastic bags that can be also used for the separated waste collection at home”) and increase public awareness (“Increase public awareness by public awareness campaigns and educational events”).

Further commitments like the sale of eco-labelled products e.g. “FSC labels for paper products”, “Friends of the Sea or Dolphin Safe certification on fish and tuna products” or energy efficiency measures (“Promoting energy by use of LED technology”, “Reduce energy consumption in fridges and freezers”) and energy generation from renewable sources (“Increase of renewable energy generation and use”) could also verified.

At the beginning of the store visit in Montecchio Emilia, a short meeting was held for introduction and discussion. A summary regarding Coop Italia´s environmental work (eco-labelled products, energy management, waste management, public awareness) was presented. Furthermore brochures and leaflets on environmental issues were handed out.

In addition the opportunity was used to check any other environmental activity taken.

The first visit was performed at Coop Consumatori Nordest, Montecchio Emilia. The store was opened in October 2010.

Table 4-1: Exemplary environmental and sustainability activities identified at Coop Consumatori Nordest, Montecchio Emilia

Type of Measure Explanation Illustration Products from Broad range of eco-labelled organic products available: e.g. fresh organic vegetables, fruits, pasta, milk, eggs, baby foods, fruit juices, etc. farming

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Type of Measure Explanation Illustration

Own product “Vivi verde” is the label Coop indicating products from organic line “vivi farming and ecological non food products manufactured based on verde” criteria for environmental sustainability. More than 300 products are offered under this label.

Eco-labelled Eco-labelled products (included in “vivi verde”) are present in most products of non food product categories like paper, tissues, cleaning and washing products etc.

Labelling of Some frozen fish products and fish in tins are certificated. fish

FSC labelled Several paper products are labelled with FSC e.g. kitchen rolls, toilet products paper, tissues etc.

Environmental Environmentally friendly products like rechargeable batteries, ly-friendly- energy-saving lamps, biogradable plastic cups etc. are offered products

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Type of Measure Explanation Illustration Carrier bags All carrier bags are on sale, different types of bags e.g. long life, reusable made of fibre plastic and biogradable plastic bags available in cash area

Packaging Some of the plastic packaging is biogradable, some paper packaging is FSC certificated

Renewable Heat ventilation and air conditioning: energy  Condensing boiler and a thermal solar plant are installed resources on the roof of the store to produce hot sanitary water  Recycling of the wasted heat produced from the condensation of the refrigeration system to heat the warehouse

 Condensing boiler on rooftop

 Variable velocity pumps and fans with inverter

 Computerized management of the system

A huge photovoltaic plant on the roof produces 91,500kWh of electrical energy per year.

A mini photovoltaic station on the roof of the bicycle stand delivers the light for this area.

Energy Lighting system: efficiency  Remote control system (BMS) measures  Dimmerable system  LED technology, used for: signboards, indoor lighting (spotlight on fresh products and warehouse), outdoor lighting and fridge shelves

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Type of Measure Explanation Illustration

Use of daylight with automated dimming of lighting

Freezing cabinets (both vertical and horizontal) are closed with heavy glass and a special anti-fog film in place of traditional electric heaters.

For the continuous monitoring and supervision of energy consumption a control system is installed.

Waste The following fractions are collected separately: plastic, cardboard management (press container), organic waste, glass, wood, metal

Environmental Free brochures and leaflets for customers concerning information environmental issues are available in the store. Hinds and tips for for customers saving energy, recycling, Bio-products etc. are included. It is at the store possible to find these informations on web-site: www.coopambiente.it

Information is put on the shelves and as big posters hangs down from the roof.

Campaign on eggs with an assortment of exclusively free range eggs. (already present since 2007 on private label).

Campaign: “Acqua di casa mia” was launched in November 2010 to sensitize the consumer’s awareness of a correct and conscious use of water; it aims to increase knowledge of the important impact on the environment.

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Type of Measure Explanation Illustration

The second visit was performed at Coop Estense, Maranello. The store was opened in December 2010.

Table 4-2: Exemplary environmental and sustainability activities identified at Coop Estense, Maranello

Type of Measure Explanation Illustration Products from Broad range of eco-labelled organic products available: e.g. fresh organic vegetables, fruits, pasta, milk, eggs, baby foods, fruit juices, etc. farming

Own product “Vivi verde” is the label Coop indicating products from organic line “vivi farming and ecological non food products manufactured based on verde” criteria for environmental sustainability. More than 300 products are offered under this label.

Eco-labelled Eco-labelled products (included in “vivi verde”) are present in most products of non food product categories like paper, tissues, cleaning and washing products etc.

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Type of Measure Explanation Illustration Labelling of Some frozen fish products and fish in tins are certificated. fish

FSC labelled Several paper and wood products are labelled with FSC e.g. kitchen products rolls, toilet paper, tissues etc.

Environmental Environmentally products like rechargeable batteries, energy-saving ly-friendly- lamps, biogradable plastic cups etc. are offered products

Packaging Refill station for washing agents: In the store is set up a refill station for different kind of washing agents. Customers buy an empty plastic bottle and can fill it with the needed washing agents. One bottle can refill approximately 30 times. It saves packaging material and money.

Some of the plastic packaging is biogradable, some paper packaging See above is FSC certificated.

Carrier bags All carrier bags are on sale, different types of bags e.g. long life, reusable made of fibre plastic and biogradable plastic bags available in cash area

Renewable Heat ventilation and air conditioning: energy  Condensing boiler and a thermal solar panels are installed

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Type of Measure Explanation Illustration resources on the roof of the store to produce hot sanitary water

 Recycling of the wasted heat produced from the condensation of the refrigeration system to heat the warehouse  Variable velocity pumps with inverter

 Variable velocity fans with inverters  Computerized management of the system  Heat pump on rooftop

A huge photovoltaic plant on the roof produces 66,000kWh of electrical energy per year.

Energy Lighting system: efficiency  Remote control system (BMS) measures  LED technology, used for: signboards, indoor lighting (spotlight on fresh products and warehouse) and car parks and street lighting

Use of daylight with automated dimming of lighting

Refrigeration system:

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Type of Measure Explanation Illustration Closed freezer cabinets are fitted with inverters, electronic valves and remote control to save energy.

For the continuous monitoring and supervision of energy consumption a control system is installed.

Waste The following fractions are collected separately: plastic, cardboard management (press container), organic waste, glass, wood, metal

Environmental Free brochures and leaflets for customers concerning information environmental issues are available in the store. Hinds and tips for for customers saving energy, recycling, Bio-products etc. are included. at the store It is possible to find these information on web-site: www.coopambiente.it

Information is put on the shelves and as big posters hangs down from the roof.

Campaign: “Acqua di casa mia” and on eggs were launched in November 2010. See above

Conclusion: During the store visits visible commitments such as “Sales of vivi verde products”, “Eco- labeled products”, “Reusable bags and biogradable plastic bags”, “Waste management”, “Public awareness by public awareness campaigns and educational events” (brochures and leaflets are handed out), “Renewable energy generation” could be verified. The commitment “Reduce energy consumption” was verified by showing low energy lightning equipment in stores and energy efficient HVAC (cooling-heating)/freezing systems.

4.2 Asda Walmart

Due to the type of commitments with target year 2010, no store visit was performed for Asda Walmart. In 2010 a visit was performed at Asda Walmart, Edmonton, London.

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4.3 Auchan

France: The store visit was performed at the Auchan store in Blois, which was constructed two years ago. Apart of the REAP commitments reported by Auchan for 2010 the visit included correspondingly specific energy saving and sustainability measures realised.

(2010 the visit was at Soisy-sous-Montmorency, 28 Avenue de Paris.)

Table 4-3: Exemplary environmental and sustainability activities identified at Auchan, Blois

Type of Explanation Illustration Measure Waste Separation of plastics, wood, bulky waste, hazardous waste and management cardboard (60% of the waste except food) are systematically performed; compacting devices are in place for cardboard, wood and plastics. Waste vegetables are sent to a circus close by, and products which cannot be marketed due to damage or age are transferred to charity organisations (the banque alimentaire). Residual waste including food waste is sent to incineration in a nearby facility. Methanisation is not used due to high transport distances to the closest installation, that would outweigh the ecological benefit The overall recovery rate achieved at Blois is 65%.

Collection The store is equipped with a well designed device for collection facilities for for batteries, bulbs etc. customers In addition a collection point for cardboard, glass, beverage waste bottles and cans is installed on the parking lot. Customers receive a small reimbursement for each plastic bottle or can inserted. They are directed to the site via the marking to the parking exit. The monthly capacity of 40,000 items is currently already almost reached.

The Auchan The 7 Auchan eco markings are well introduced on a large poster eco marking in the entrance area of the store and can be found in various areas throughout the store as large poster hanging from the ceiling or as shelf posters attracting the clients’ attention. The most dominant are on bio products, packaging reduction, water and energy saving.

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Reduced Auchan offers a range of products were outer packaging has packaging been eliminated (e.g. cheese, yoghurt, puddings) or reduced (e.g. washing liquids, smoothers, cleaning liquids, juices); products are offered at reduced prices. Packaging reduction is highlighted in the shelves and accompanied by concise and easy memorisable and imaginable information about environmental benefit. As specific form of reduced packaging is the self-discount section for nuts, cereals and other dry food. An innovation in the store is the application of this system for organic fertiliser for gardening purposes.

Certified paper A considerable share of writing paper and envelopes were FSC or PEFC labelled and highlighted by pictograms. Wooden garden in the catalogue is FSC labelled.

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Organic cotton In current publication organic cotton is highlighted

Sustainable fish Explanatory boards in fresh fish section explaining the elimination from offer of endangered fish species, and the efforts to support sustainable exploitation of fish and fish farming.

Organic fruits The store comprises a clearly marked Bio corner for fruits and and Vegetables vegetables; In addition there is a considerable selection of bio bread, bio meat, and organic dairy products and eggs Regional products are highlighted; by signs and posters as partnerships with regional suppliers is a major focus of the store policy.

Bio products A whole area of the store is dedicated to the offer of bio products; low price bio-products are particularly highlighted in order to attract the customers’ attention. Up to now 60 low price products are developed for sale. Auchan bio-products in general bear the EU label together with the national one. Products from other providers may bear other labels as well. Bio products can also be found for gardening in terms of plants and in cleaning products.

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Energy efficient Sophisticated internal energy recovery systems, central heating and air programming and continuous monitoring and supervision of conditioning energy consumption allow reducing energy consumption to 390 systems and kW/m². sustainable This includes a sophisticated air conditioning system (based on building ice container instead of cooling fluid and innovative distribution system for optimised efficiency), energy exchangers for the cooling devices, solar warm water production, photovoltaic panel for electricity production, good isolation, turning doors. Exhaust heat from offices is used for the cooling system. Rain water is collected and used for cleaning and watering purposes. The building is globally certified HQE (high environmental quality)

Energy efficient The store uses considerable amount of day light both in the lighting entrance area as well as in store. All lighting is equipped with daylight sensors and using T5 tubes. Store sign and emergency sign use LED.

Innovative Cooling is based on CO2. Furthermore freezing cabinets are cooling system systematically closed and automated curtains closing the cooling devices over night.

Other The parking is equipped with rain water collection and planted environmental with local plants adapted to the local climate in order to prevent measures watering needs. A rain water tank is installed for collection/storage. Urinals in toilets are water free and water saving devices are installed at basins. Plastic carrier Carrier bags are no provided any more for free; there is a bags selection of bags for life and of simple bags made out of recycled plastics. A printing on the bags recommends reuse.

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Batteries and The store offers a considerable amount of rechargeable batteries light bulbs (~50%) and a huge assortment of #CLF bulbs. Standard bulbs are available in smaller quantity up to 70 W. The energy gain of the CLFs is well indicated.

Water saving One shelf sector is dedicated exclusively to water saving devices products used in bathroom and toilet. The section is indicated by the corresponding pictogram. Customers’ information is installed.

Information In line with Auchan’s product policy, information of customers is campaigns/aw a major priority in the store. areness raising Information on general sustainable management measures (see of customers right) and related to the Auchan pictogrammes is put in the and employees entrance area outside and inside the store. The same principle is applied for education of staff. Eco-products are highlighted in weekly and monthly advertisement and print media.

Sustainable Ecoprint labelled paper is used for all printed communication publication

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4.4 Carrefour

France: The visits in France was performed at a store in the centre commercial régional in Créteil (southeast of Paris) and at a store in Sannois (north-west of Paris). Both stores were standard stores. The store visits were performed with presence of the store operator or technical expert and accompanied by the expert for European public affairs, Ferdinand Desmazieres, and by the sustainable development manager of the Carrefour Group, Agathe Grossmith.

The commitments were further verified by an ad-hoc visit to a downtown market at close to the place d’Italie in Paris. Highlights in this context are the consequent shelf marking for bio products; Eco planet product line for a wide range of products, the offer in MSC fish (fresh and frozen) and carrier bags for life well presented close to the cashiers.

The visits focussed on the REAP commitments:

1. Promotion of organic and ecological products 2. Use of low weight and certified paper for company printing 3. Promotion of reusable shopping bags 4. And FSC label for garden furniture made of tropical wood.

In addition any other sustainable achievement highlighted by the store operator was included into the below store reports.

In 2010 the visit was performed at a Hypermarket at 93556 Montreuil, 280 Rue de Paris.

Table 4-4: Exemplary environmental and sustainability activities identified at Carrefour, Créteil

Type of Explanation Illustration Measure Carrier bags Carrier bags on sale; A selection of simple plastic bags made of recycled material with some environmental information at entrance, another at cashier. Majority of clients seem to use own bags.

Promotion of As easily verifiable in store Carrefour is using two major product sustainable and lines to promote sustainable or organic products. These are Eco organic products planet (ECO) and BIO. Both product lines are in general certified with the corresponding EU labels (flower or bio) and might bear in addition the national label. Further initiatives to support the purchase of sustainable products are the marking with a label for “quality standard-regional product”, or the recent initiative on non GMO fed products.

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Type of Explanation Illustration Measure Cleaning “Arbre vert” and “eco plant” products available between products standard products in cleaning, washing, room scents, waste bags, toilet cleaning, dish washing

Personal care Carrefour Bio product line and/or eco-products for cosmetics, products tooth paste, baby care, toilet paper

Paper and In general one or two recycled or labelled (FSC) products are tissues available for kitchen paper, toilet paper, tissue paper Carrefour provides office paper in various types. A considerable share is clearly marked PEFC. Some is 100% recycled.

FSC wood Wooden garden furniture made of teak or eucalyptus and raw gardening wood is labelled FSC.

Company Customers advertisement is printed on certified low weight and printing recycled paper; eco-products indicated were relevant

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Type of Explanation Illustration Measure Energy saving No sales of conventional light bulbs >60W; clear indication of light bulbs energy savings achievable and marking with Ecoplanet sign. Carrefour first price products are predominantly energy saving CLF bulbs; the offer of CLF and LED seems to be well above 70% of the total offer.

Batteries Carrefour eco plant product line of rechargeable batteries ( ~50% of offer)

Energy labelled White goods (refrigerators, ovens) are labelled with the Eu white goods energy efficiency scale. A and A+ are the only categories that were offered ; Dry packaged Specific Carrefour product line for cereals, and oil. organic Specifically marked shelf section for bio wine; EU or national products, wine label on bottles. and oil

Organic fruits Fresh fruits and vegetables are well highlighted and presented and vegetables on one table each. Bio labelled products in addition for packaged salad. For bananas combination of eco label with fair trade. Combination with quality label and corresponding customers’ information via poster.

Bread Fresh Bio bread is highlighted and well presented. Other type of packed bread can be found between standard offers.

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Type of Explanation Illustration Measure Meat and Quality line label highlighting products assuring French or sausages regional origin and sustainable production and non GMO fed

sticker. Fish Some eco planet and/or MSC products in packaged fish. Fresh fish promoted via quality label and non GMO fed sticker.

Eggs and milk Considerable choice of organic products highlighted in shelves products for cheese and yoghurt; Carrefour bio lines for milk and eggs. Promotion of quality line regional products for fresh cheese in particular.

Fair trade Fair trade products for chocolate, coffee and tea; specific Carrefour product line for coffee and tea.

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Type of Explanation Illustration Measure

Chips Carrefour product line highlighting use of sun flower oil.

Organic Considerable selection of organic and sustainable gardening gardening products. products

Bio cotton One product line for towels and bedding completely dedicated to organic cotton; correspondingly minimised outer packaging reduced to band of recycled cardboard/paper; some pillows labelled with arbre vert or eco plant

Eco labelled Carrefour brand of colours and lacquers bearing the EU flower. colours

General Refrigerant systems (both vertical and horizontal) sustainable systematically closed, cooled areas open partly equipped with

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Type of Explanation Illustration Measure measures night curtains. including energy Lighting predominantly modern fluorescent tubes, with efficiency, reflectors. training, waste Online training tool for employees informing about advantages management of waste separation. Compactors and separation for plastics and cardboard in place. Separately collected: 80 tonnes cardboard/month, 6 tons of plastics/months (recently considerably increased), roughly 20 palettes of WEEE and batteries/months

Table 4-5: Exemplary environmental and sustainability activities identified at Carrefour, Sannois

Type of Explanation Illustration Measure Promotion of As easily verifiable in store Carrefour is using two major sustainable and product lines to promote sustainable or organic products. organic products These are Eco planet (ECO) and BIO. Both product lines are in general certified with the corresponding EU labels (flower or bio) and might bear in addition the national label. Further initiatives to support the purchase of sustainable products are the quality label for “Carrefour quality lines”, or the recent initiative on GMO free products.

Company Customers advertisement is printed on certified low printing weight and recycled paper; eco-products indicated were relevant.

Energy saving No sales of conventional light bulbs >60W; clear indication light bulbs of energy savings achievable and marking with Ecoplanet sign. Carrefour first price products are predominantly energy saving CLF bulbs; the offer of CLF and LED seems to be well above 70% of the total offer.

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Type of Explanation Illustration Measure

Batteries Carrefour eco plant product line of rechargeable batteries ( ~50% of offer)

FSC wood Wooden garden furniture made of teak is labelled FSC; Label for acacia furniture not yet in place but Acacia is not a threatened specie according to the IUCN red list and Carrefour’s suppliers are engaged in the GFTN (Global Forest and Trade Network) process towards certification . Cleaning “Arbre vert” and “eco planet” products available between products standard products in cleaning, washing, waste bags, dish washing

Paper and In general one or two recycled or labelled (FSC) references tissues available for kitchen paper, toilet paper, paper tissues. Carrefour provides office paper and envelopes in various types. A considerable share (>50% of offer) is clearly marked PEFC. Some is 100% recycled.

Bio cotton One product line for bedding completely dedicated to organic cotton; correspondingly minimised outer packaging reduced to band of recycled cardboard/paper;

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Type of Explanation Illustration Measure Reduced Some customer information on advantages of product concentrated washing liquids and softener; recyclable packaging plastic trays predominant for fresh fruits and vegetables;

Organic One clearly marked shopping area concentrating all types products of organic products (new Carrefour sales policy); in addition assortment of bio products in the corresponding product categories Bread Fresh Bio bread is reported to be one of the earliest Carrefour bio products on offer (since 1992). The selection is well marked by a green packaging belt, and is highlighted in addition by a poster. The price is similar to standard bread.

Organic fruits Fresh fruits and vegetables as section within general offer. and vegetables Meat and Quality line label highlighting products assuring French or sausages regional origin and sustainable production and not GMO fed sticker Fish Some eco planet, bio and/or MSC products in fresh, frozen and packaged fish. Fresh fish promoted via quality label and GMO sticker. For frozen fish there is a recommendation on the freezer door to preferably choose labelled fish.

Eggs and milk Considerable choice of organic products highlighted in products shelves for cheese and yoghurt; Carrefour bio lines for milk and eggs. Chips Carrefour product line highlighting use of sun flower oil. Eco labelled Carrefour brand of colours and lacquers bearing the EU colours flower.

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Type of Explanation Illustration Measure Carrier bags Big poster with Information on sustainable use and purchase of carrier bags and promotion of joined efforts close to cashiers. Two types of bags (a simple plastic bag made of recycled plastic and a bag for life) on offer at each cashier.

General It should be highlighted that in the store not only sustainable refrigerators and freezers but also normal cooling devices measures are predominantly closed. Customers are reminded by including energy information on the doors to keep them closed to support efficiency, the environment.

Spain: The visit in Spain was performed at a Carrefour Hypermarket in La Coruña. The visit was unaccompanied. The visit focussed on the same REAP commitments as in France and showed similar results. The only difference was the number of organic products on offer, which is smaller than in France.

Table 4-6: Exemplary environmental and sustainability activities identified at Carrefour, La Coruña, Spain

Type of Explanation Illustration Measure Promotion of As easily verifiable in store Carrefour is using two major sustainable and product lines to promote sustainable or organic products. organic products These are Eco planet (ECO) and BIO. Both product lines are in general certified with the corresponding EU labels (flower or bio) and might bear in addition the national label. Further initiatives to support the purchase of sustainable products are the marking with a label for “quality standard-regional product” Company Customers advertisement is printed on certified low printing weight and recycled paper; eco-products are indicated were relevant. Energy saving No sales of conventional light bulbs >60W; clear indication light bulbs of energy savings achievable and marking with Ecoplanet sign. Carrefour first price products are predominantly energy saving CLF bulbs; the offer of CLF and LED seems to be well above 70% of the total offer.

Batteries Carrefour eco plant product line of rechargeable batteries Cleaning “eco planet” products available between standard

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Type of Explanation Illustration Measure products products in cleaning, washing, waste bags, dish washing Paper and In general one or two recycled or labelled (FSC) products tissues available for kitchen paper, toilet paper, paper tissue. Bio cotton One product line for bedding completely dedicated to organic cotton; correspondingly minimised outer packaging reduced to band of recycled cardboard/paper; Bio cotton blankets

Reduced Recyclable plastic trays predominant for fresh fruits and product vegetables; packaging Organic One clearly marked shopping area concentrating all types products of organic products (new Carrefour sales policy); in addition assortment of bio products in the corresponding product categories. Mainly dry food, oil, coffee, tea, chocolate, dairy products, biscuits, cereals.

Combined with fair trade in coffee, chocolate.

Bread Fresh Bio bread is reported to be one of the earliest Carrefour bio products on offer. The selection is well marked by a green packaging belt, and is highlighted in addition by a poster. The price is similar to standard bread.

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Type of Explanation Illustration Measure Meat and Quality line label highlighting products assuring regional sausages origin and sustainable production

Fish Some eco planet, bio and/or MSC products in fresh, frozen and packaged fish. For fresh fish there is customers’ information on sustainable fishing and preferred fish types. Eggs and milk Choice of organic products highlighted in shelves for products cheese and yoghurt; Carrefour bio lines for milk and eggs. Chips Carrefour product line highlighting use of sun flower oil. Eco labelled Carrefour brand of colours and lacquer bearing the EU colours flower.

Carrier bags Two types of bags (a simple plastic bag made of bioplastic (biodegradable), polypropylene, coton, or nylon and a bag for life) on offer at each cashier. A selection of bags for life is presented to customers at the store entrance.

General Horizontal and vertical freezers are predominantly closed. sustainable Natural light at front and from ceiling to reduce measures illumination needs including energy efficiency,

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4.5 C&A

C&A was selected for store visits which took place at two stores in Germany:

 C&A, Schadowstrasse 77-79, 40212 Düsseldorf  C&A , Schildergasse 60-68, 50667 Cologne

The REAP contact persons supported the visit. Taking photos and notes were allowed.

The focus of the verification visit was environmentally friendly lighting system (“Installation of an environmentally friendly lighting system”), bio cotton bags (“Sell corporate Bio Cotton bags”) and organic cotton products (“Increase sales of organic cotton”).

Before starting the store visits, a meeting at the C&A Schadowstrasse 77-79, Düsseldorf was held for introduction, information and discussion. A summary regarding C&A environmental work (e.g. bio cotton products, reduction of transport air emissions, reduction of energy consumption) and especially the energy management of the C&A store, Schadowstrasse 77-79 were presented.

Acting Sustainably C&A Report 2010 was sent to the expert. Detailed information regarding the non visible commitments

 “Reduce transport emission and efficient logistic”  “Switch to renewable energy within stores”  “Reduction of energy consumption” have been published in the Company Report 2010.

The commitments “Switch to renewable energy within stores: Savings of more than 100,000 tons of CO2 for 2010”, “Reduction of transport air emissions: By 2010 more than 60% of European deliveries have to comply with Euro V standards, thus reducing emissions of harmful particles by 80% and emissions of NOx by 60%” and “Reduction of almost 50% of the energy consumption of C&A Eco Store and switch to renewable energies” were not appropriate to be shown by a store visit. Oral information was given that different measures are set to reduce emissions.

In addition the opportunity was used to check any other environmental activity taken.

The first visit was performed at C&A, Schadowstrasse 77-79, Düsseldorf.

Table 4-7: Exemplary environmental and sustainability activities identified at C&A, Düsseldorf

Type of Measure Explanation Illustration Bio cotton label Bio cotton labels can be found in considerable quantities namely for T-shirts, jeans, socks for all genders and age groups. A broad range for baby/kids garments, jeans and socks made of bio cotton are offered.

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Type of Measure Explanation Illustration

Installation of a Of the electrical energy that C&A consume, approximately 50 % environmentally is used for lighting. friendly lightning system

The store is lightened by halogen lamps and modern fluorescent lamps. The installed lighting system has a higher light yield with reduced wattage for each individual lamp (reduction of electricity consumption and less heat up to the surrounding). Lighting is self-programmed with day and night patterns (off, cleaning, delivery). Timing function for lighting, with low cleaning illumination, extinction of the lights during night except of showcases, seasonal adaptation of lighting is installed. The consumption of energy for lighting is monitored online, and plays an important role in overall energy concept and monitored by an online system.

Energy efficiency The store is connected to the demand driven automated measures ventilation regulation system, managed online from the headquarters in Düsseldorf; voltage optimisation: store income voltage step down, HVAC: inverter drivers for ventilation are installed. Continuous monitoring and supervision of energy consumption (total consumption of each store, specific indicators for each store (kWh/m²)); This new form of demand-oriented control technology is providing further potential energy savings. It is controlled online from Düsseldorf and ensures that the ventilation, cooling or heating and lighting system is only activated in places where it is

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Type of Measure Explanation Illustration really necessary. Sale of Bio Bio cotton bags are offered to customers in the field of the Cotton Bags cashier desks.

“Öko-Tex A broad range of products (almost everything coming into direct Standard 100” contact with skin) bears the Oeko-tex label; especially nightwear, textiles underwear, socks and baby clothes are certificated. Two

different logos are used.

Waste The following fractions are separate collected: management Cardboard/paper, plastics (films) and clothes hanger. Pressed Cardboards and plastics are sent back to the regional distribution center (DC) for recycling. The hangers are also collected separately at the store, sent back to the DC and are reused.

Optimisation of Combination of delivery, removal, conditioning and internal post logistics services within optimised transport routes; Cardboard transport trays for in-house transport are used.

Plastic shopping Different sizes of plastic bags made from recycled materials are bags used. Information on recycled plastic is printed on main corporate bag. Customers get plastic carrier bags for free in case of purchasing.

Environmental Price tickets are printed with environmental information about washing hinds washing and drying.

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Type of Measure Explanation Illustration Information campaign/aware ness raising of customers on organic cotton products

Promotion of bio cotton products towards customers is achieved by application of a uniform and easily detectable label/logo at the tags, shelves and printed advertisement. E.g. special campaign where employees worn T-shirt printed with advertisement for bio cotton products.

The second visit was performed at C&A in the city of Cologne.

Table 4-8: Exemplary environmental and sustainability activities identified at C&A, Cologne

Type of Measure Explanation Illustration Bio cotton label Bio cotton labels can be found in considerable quantities namely for T-shirts, jeans, socks for all genders and age groups. A broad range for baby/kids garments, jeans and socks made of bio cotton are offered.

Installation of a Of the electrical energy that C&A consume, approximately 50 % environmentally is used for lighting. friendly lightning system

The store is lightened by halogen lamps and modern fluorescent lamps. The installed lighting system has a higher light yield with reduced wattage for each individual lamp (reduction of electricity consumption and less heat up to the surrounding). Lighting is self-programmed with day and night patterns (off, cleaning, delivery). Timing function for lighting, with low cleaning

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Type of Measure Explanation Illustration illumination, extinction of the lights during night except of showcases, seasonal adaptation of lighting. The consumption of energy for lighting is monitored online, and plays an important role in overall energy concept and monitored by an online system.

Sale of Bio Bio cotton bags are offered to customers in the field of the See above Cotton Bags cashier desks.

“Öko-Tex A broad range of products (almost everything coming into direct Standard 100” contact with skin) bears the Oeko-Tex label; Especially textiles nightwear, underwear, socks and baby clothes are certificated.

Waste The following fractions are separate collected: management Cardboard/paper, plastics (films) and clothes hanger. Pressed Cardboards and plastics are sent back to the regional DC for recycling. The hangers are also collected separately at the store, sent back to DC and are reused.

Optimisation of Combination of delivery, removal, conditioning and internal post See above logistics services within optimised transport routes; Cardboard transport trays for in-house transport are used.

Plastic shopping Different sizes of plastic bags made from recycled materials are bags used. Information on recycled plastic is printed on main corporate bag. Customers get plastic carrier bags for free in case of purchasing.

Environmental Price tickets are printed with environmental information about washing hinds washing and drying.

Information Promotion of bio cotton products towards customers is achieved See above campaign/aware by application of a uniform and easily detectable label/logo at

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Type of Measure Explanation Illustration ness raising of the tags, shelves and printed advertisement. customers on E.g. special campaign where employees worn T-shirt printed organic cotton with advertisement for bio cotton products. products

4.6 “Confederació de Comerç de Catalunya”, CCC

The visit to “Confederació de Comerç de Catalunya” (CCC) in Barcelona, Spain, took place at the premises of the organization (Via Laietana 32, Barcelona). It was held in 15/09/2011 with the support of Mr. Miquel Àngel Fraile i Villagrasa, General Secretary and Mr. Javier Coll Olalla, Industrial Engineer Director. Subsequently, in 16/09/2011 some store visits were held in stores that are members of CCC for better understanding of the way the below mentioned commitments were actually accomplished.

In particular, this visit mainly focused on the following REAP commitments: • Obtain that companies know the environmental impacts of the construction materials used when renovating and decorating and take these into consideration for future renovations. • Promote the use of loading/ unloading zones for the supply of goods. • Encourage staff to go to work by means of public transport, cycling or by foot. • Promote the sales of low water consuming types of plants.

It is important to underline, that this visit mainly focused on explaining how the abovementioned commitments were fulfilled and in general, on the findings and the results derived from the project; “Agenda 21 y el comercio en Barcelona”.

Store visit in “Santa Eulalia”

Santa Eulalia is a multi-brand boutique founded in 1843 which offers its customers tailor-made clothing and bespoke shirt-making sen/ice, as well as a selection of the most exclusive luxury brands. Luis Sans, the fourth generation of the family to inherit the store, is president of the company, and his wife Sandra Domin- guez is head of the women's section. The visit took place on 16/09/2011 at 93 Paseo de Gracia, in Barcelona with Mr Sans and the support of CCC accompanying person.

The visit focussed on the following REAP commitments:

5. Obtain that companies know the environmental impacts of the construction materials used when renovating and decorating and take these into consideration for future renovations. 6. Promote the use of loading/ unloading zones for the supply of goods. 7. Encourage staff to go to work by means of public transport, cycling or by foot. In addition any other sustainable achievement highlighted by Mr. Luis Sans was included into the below store report.

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Table 4-9: Exemplary environmental and sustainability activities identified at Santa Eulalia, Barcelona, Spain

Type of Explanation Illustration Measure

Obtain that One of the most relevant aspects in sustainable construction is companies know the health and comfort of the building's occupants, be they the workers on the refurbishing process or the employees who will environmental later occupy the premises. Two key elements in attaining this impacts of the objective are the adequate choice of materials that do not construction emit harmful substances into the environment, and a materials used management plan that controls air quality both in the when construction phase and once the store is open to the public. renovating and decorating and During the construction period, an interior air quality control take these into plan was designed aimed at reducing the amount of dust consideration produced during the process through the use of absorbent for future materials such as chalks. Additionally, specific measures were renovations. implemented to avoid the entry of contaminants into the store from outside, such as adequate carpeting at the entrances and filters in the ventilation conducts. As a result of using materials with extremely low volatile organic components the pure air quality will be much greater once the store is opened, and thus the sustainability of air quality will also be a significant element in this new space. For eighteen months, Santa Eulalia was temporarily transferred to number 91 Paseo de Gracia. This space occupied 770m2 and has been conceived to be transient. Its main characteristic is that all materials employed in the refurbishment have been chosen to create a store whose environmental impact is minimal while maintaining the quality for which Santa Eulalia has always been justly renowned. tudies have also been carried out to minimise energy consumption and to recycle, as far as possible, the materials used. One of the key elements in the Santa Eulalia temporary store is the moveable kraft paper panelling, made by the Canadian firm Molo Design. This material enables the creation of structural elements such as softwalls, which are arranged in such a way as to define spaces and are completely recyclable, while remaining ephemeral. Likewise, kraft paper has been employed to make loungers known as softseating. The panels are white in the women's department, while in the section for men the chosen colour is black, and the loungers scattered throughout the store are brown in tone. The thinking behind design of this new space was aimed at minimising the environmental impact associated with premises with a short lifespan. Consequently, priority was given to three concepts:  Modifications and alterations to the building should be kept to a minimum, respecting the original structure as far as possible

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Type of Explanation Illustration Measure

 Improvements carried out in the interior should be long- lasting and improve the building's quality without compromising its future use  Materials and furnishing should be easily recyclable once the store was dismantled

Encourage staff The excellent location and communication of the store enabled to go to work by the mobility footprint to be kept to a minimum. means of public transport, cycling or by foot.

Promote the use There is a private closed type loading/unloading zone for the of loading/ supply of the stock. unloading zones for the supply of goods.

General A study of thermal loads had been made of the building sustainable housing the new Santa Eulalia store to reliably quantify energy measures demands and avoid the unnecessary yet frequent exaggeration of refrigeration and heating equipment. An attempt has also been made to minimise the energy demand derived from lighting by combining different solutions based on low- energy light bulbs that emit little heat and thus reduce the premises' air-conditioning requirements. All of these factors have been considered with a view to finding a compromise between energy consumption and the lighting necessities of an establishment of the characteristics of Santa Eulalia. Moreover, an air-conditioning system divided by zones has been installed to optimise energy consumption.

The criteria used in materials selection were the minimisation of product toxicity and recyclability. Both the paints and the adhesives have been chosen taking into account their reduced emission of toxic gases. Moreover, the various materials are either recycled or recyclable, to ensure their future recuperation.

Furthermore the idea behind the temporary Santa Eulalia store is that it should be a space whose environmental impact is minimal, especially when bearing in mind that it will be dismantled in less than two years. The sustainability study was based on five lines of action: materials, efficiency criteria in the installations, closed cycles and C2C (Cradle to Cradle), interior air quality and a study of the ecological footprint.

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Type of Explanation Illustration Measure

Store visit in Flower Shop “Vellut”

The visit in the flower shop “Vellut” took place on 16/09/2011 at Avda. Princep d’Asturies, 33, Barcelona with the support of Mr. Joan Guillem, florist and a CCC accompanying person.

The visit focussed on the REAP commitment “Promote the sales of low water consuming types of plants.”

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Table 4-10: Exemplary environmental and sustainability activities identified at Flower Shop “Vellut”, Barcelona, Spain.

Type of Explanation Illustration Measure Promote the Based on the florist perspective, the majority of the flowers sales of low – plants that are available for sale in his store are water considered of low water consumption. The most of them consuming types are Mediterranean plants which are abundant in the natural of plants. environment of the country. Typical Mediterranean plants available in his store are the following: - Spear Mint - Mint - Thyme - Rosemary - Cyclamen - Erica (heather)

In addition, other non-indigenous plants of low water need are available for sale in this specific store, as: - Several types of - Succulents (Euphorbia, Sedum, Kalanchoe)

It is worth mentioning that even though these plants are easily accessible for sale, the consumers prefer other types of flowers – plants regardless their consumption – need of water but mainly based on their appearance and price. Hence, many of the abovementioned plants due to their less attractive appearance are not selected to be bought unlikely to very popular plants like roses.

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4.7 Colruyt

Visits to Colruyt took place in the Colruyt store and the BioPlanet ecostore in Leuven. The visits were accompanied by Mieke Vercaeren, public affairs manager at Colruyt and by Eric De Dobbelaere, technical engineer . Store managers assisted with specific information. In 2010 the one visit took place at the store in Halle.

Based on the reported commitments the focus of the visits was on:

1. Increase the energy efficiency of Colruyt's assortment white goods 2. Sell organic food and ecological non food products in separate Bio-planet supermarkets. Growing sales and number of Bio-Planet stores. Sell organic food in Colruyt supermarkets. 3. All self-imported full wooden garden furniture will be FSC or equivalent labelled. 4. Sell only concentrated liquid washing products in shops to save water and transport. 5. Continue to design of more eco-efficient buildings and shops (Bioplanet eco-store).

In addition the following commitments were checked as far as relevant.

1. Systematically monitor energy use in Colruyt's buildings in order to save energy by 2015 (Bioplanet eco-store) 2. All brochures, catalogues, cash receipts and customer communication is printed on FSC or equivalent labelled paper by 2010. 3. Strengthen and renew the Greenline engagement by 2010.

Table 4-11: Exemplary environmental and sustainability activities identified at Colruyt supermarket, Leuven

Type of Explanation Illustration Measure Energy The shop is equipped with closed freezers. Customers are efficiency informed about the rationale for this and are encouraged to features keep them closed.

Fresh meat is stored and displayed in a separate refrigerating room. Customers order it via a catalogue and get the ready

prepared and wrapped products.

Fresh fruit and vegetables are displayed in a separate walk-in

refrigerating room closed by a plastic curtain to prevent energy loss.

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Type of Explanation Illustration Measure Certified wood Garden furniture, catalogues and paper/cardboard material labelled with FSC or PEFC partially. Customers’ information about FSC/PEFC labels in catalogue.

Organic fruits Fresh fruits and vegetables within general offer. “bio-time” is and vegetables the company brand for organic products within Colruyt.

Eco-labelled The majority of washing detergents are concentrates to save non-food packaging material. Eco products are highlighted by green price products stickers. On the shelf customer information is displayed giving recommendation on the correct dosage, temperature, weight, the use of energy rated machines and ecological washing detergents.

Energy efficient Offered light bulbs are energy efficient; customers’ information light bulbs about savings is in place. Colruyt has completely phased out incandescent bulbs.

Energy labelled White goods (refrigerators, ovens) are labelled with the EU white goods energy efficiency scale. A and A+ are the main categories that were offered ;

Table 4-12: Exemplary environmental and sustainability activities identified at BioPlanet ecostore, Leuven

Type of Explanation Illustration Measure Energy Sewer port at entrance. efficiency Natural light via roof domes and part of facade for illumination features suport.

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Type of Explanation Illustration Measure

The ventilation system is demand driven in intensity and uses circulated air to the extent possible. Warm water demand is fully covered by heat recovery. Cooling areas for fresh fruit and vegetable. Air curtains prevent energy loss from cooling areas.

Cooling shelves are equipped with LED lights.. Motion sensors in service rooms; Rock wool for isolation. Airtightness of building is comparable to passive houses. Organic The shop exclusively sells eco-labelled non-food and food products/innov products. Innovative non-food products, e.g. FSC labelled latex ative products gloves, or PTFE/PFOA-free frying pan.

Waste Wrapping bags for fruits and vegetables are biodegredable. Plastic management wrapping from products is recycled for shopping bags.

Energy Control of the following parameters: gas, water, solar, electricity. management Real time reporting and daily, weekly, monthly documentation of system energy consumption. Alarm is set, if measurements are outside a certain range. Foto’s monitoring and data confidential Further Rainwater is recovered and reused. ecologic Solarpanel on the roof. Green roof. Grass covered parking lots. measures Wooden construction.

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Type of Explanation Illustration Measure Customer’s Customer’s are informed in teh entrance area about solar energy infromation production

4.8 Coop Norway

Coop Norway was selected for store visits which were performed at three different types of Coop Norway stores in and near Oslo, Norway:

 Coop Prix Pilestredet Park (discount), Pilestredet Park 18, 0176 Oslo  Coop Mega Skøyen (supermarket), Hovfaret 17, 0275 Oslo  Coop Obs! Hypermarked Jessheim (hypermarket), Romsåsallé 1, 2050 Jessheim

The REAP contact person and the representatives of the stores supported the visit. Taking photos and notes was allowed.

The focus of the verification visit were Products from organic farming (“Increase sales of organic products 10 % yearly”), Eco-labelled products (“Increase sales of ecolabelled products in Coop stores (Nordic Swan, EU-flower, FSC and MSC products)), Degradable bags and “Bags for life” (“Promote the use of degradable bags and “bags for life””), Eco-efficiency in buildings (“Increase the number of SWAN-labelled outlets”), Energy efficiency (“Introduction of CO2-based refrigeration appliances”) and Waste management (“Develop model for increased recycling and improved waste management practices in DCs and outlets”).

Before starting the store visits, a meeting at the headquater of Coop Norway, Kirkegaten 4, Oslo was held for introduction and discussion. A summary regarding Coop Norway’s environmental work (energy management, waste management, eco-labelled stores) was presented. Furthermore the e- learning-program containing courses regarding eco-labelling (eco-labelled products, -stores, -building materials, EU-flower) and organic products (food) for employees was shown directly on the screen which is provided by the Intranet of Coop Norway. All employees (prior provided for store employees) could participate in these internal courses to raise employee’s awareness on environmental issues. Therefore the commitment “Launch internal courses on environmental issues organic products” could be verified. Further the content of the annual Company Report of Coop Norway was explained and the report for 2010 was handed over to the expert. Details regarding the commitments

 “Participation in Coop Trading project on carbon footprint”  “CSR reporting of the GRI report for the next fiscal years”  “Engaged in a governmental initiative on climate change”

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have been published in the Company Report 2010.

The commitment “Increase distribution during nights and times of day with less traffic, in order to reduce traffic jams and local emissions” was not appropriate to be shown by a store visit. Oral information was given that different measures are set to reduce emissions, e.g. double-ply charging of trucks in order to reduce necessary distribution tours.

In addition the opportunity was used to check any other environmental activity taken.

The first visit was performed at Coop prix, which is a discount store, near the centre of Oslo.

Table 4-13: Exemplary environmental and sustainability activities identified at Coop Prix, Oslo

Type of Measure Explanation Illustration Waste The following fractions are collected separately: cardboards, management plastics (clear,coloured), biowaste, glass, PET-bottles (reusable), fluorescent tubes, household and similar waste.

Cardboards are pressed into packages and will be used in recycling processes. Clear plastic foils are used for recycling, the coloured foils for incineration. Biowaste is used for the production of bio-gas. Reusable PET-bottles are taken back from customers and are

refillable. Glass is sent back for recycling processes. Household and similar waste is treated by incineration.

Reusable transport carrier boxes for fruits/vegetables and meat are used.

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Type of Measure Explanation Illustration Offering for customers separately collection regarding bottles (glass, PET); bulbs and fluorescent tubes, plastic bags and films, household and similar waste.

Products from Broad range of eco-labelled organic products available: e.g. for organic vegetables, fruits, bread, milk, eggs, cheese, butter, oil, coffee, farming spicery, flour, soy products, olives, peas, beans, baby food, beer, apple juice, etc. Products are generally labelled with eco-label “Økologisk” and partly with “EU-organic label”.

Eco-labelled Nordic SWAN: Papers and tissues as well as cleaning and washing products products (non food products) e.g. tissue paper, toilet paper, table napkins, backing paper, packaging paper, coffee filter, cleanser, cleaning material, nursery (napkins ,oil), detergents, shampoos, shower gel, etc are labelled. In tissue and paper the Nordic swan replaces the FSC label (see below); as besides other requirements it also requests a certain share of FSC material.

EU-flower: could be identified for some products: e.g. flour

FSC: could be identified for table napkins

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Type of Measure Explanation Illustration MSC: two products of the frozen fish assortment could be identified as MSC-labelled

Norwegian Nutrition Label: could be identified for some products: e.g. fish, vegetables

Coop Røde Tråd (is a Coop label – backtrack of origin of products is possible): could be identified for products such as vegetables

Fair trade: could be identified for some products: e.g. bananas, coffee

Energy Cooled areas are open with night curtains, but refrigerant systems efficient are systematically closed. cooling system

Lightning Fluorescent tubes (low energy) are used at stores for lightning. System Automatically turning-off during the night.

Shopping Bags “Bags for life” (NOK 10,--) and plastic bags (NOK 1,--) are available n.a. at the cashier desk on request by customers.

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Type of Measure Explanation Illustration Environmental Information for employees to use only SWAN-labelled cleanser at information the stores is published by a posted information sheet on the door for employees of janitorial room. at the store

Information regarding waste collection and recycling respectively the waste management plan is published at employee’s area

Environmental Information regarding waste collection and treatment for the information following fractions is published: glass, metals, textiles, hazardous for customers waste, garden waste, WEEE and other waste; containing addresses at the store for public collecting points.

Information regarding Coop Norway’s waste management plan (placard includes printed SWAN-label).

The second visit was performed at Coop Mega, which is a supermarket, at the boundary area of Oslo.

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Table 4-14: Exemplary environmental and sustainability activities identified at Coop Mega, Oslo

Type of Measure Explanation Illustration Waste The following fractions are collected separately: cardboards, management plastics (clear,coloured), biowaste, glass, PET-bottles (refillable, non-reusable), fluorescent tubes, batteries, household and similar waste, WEEE

Cardboards are pressed into packages and will be used in recycling processes. Clear plastic foils are used for recycling, the coloured foils for incineration. Biowaste is used for the production of bio-gas.

Reusable PET-bottles are taken back from customers and are refillable. None-reusable PET-bottles are collected, crashed and used for recycling purposes. Glass is sent back for recycling processes. Household and similar waste is treated by incineration.

Reusable transport carrier boxes for fruits/vegetables and meat are See above. used. Offering for customers separately collection regarding bottles (glass, PET); plastic bags, bulbs and fluorescent tubes, WEEE, batteries.

Products from Broad range of eco-labelled organic products available: e.g. for organic vegetables, fruits, bread, milk, eggs, cheese, butter, oil, coffee, farming spicery, flour, soy products, olives, peas, beans, baby food, beer, apple juice, meat products, tea,etc. Products are generally labelled with eco-label “Økologisk” and partly with “EU-organic label”.

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Type of Measure Explanation Illustration Eco-labelled Nordic SWAN: Papers and tissues as well as cleaning and washing products products (non food products) e.g. tissue paper, toilet paper, table napkins, backing paper, packaging paper, coffee filter, cleanser, cleaning material, nursery (napkins ,oil), detergents, shampoos, shower gel, etc. are labelled. In tissue and paper the Nordic swan replaces the FSC label (see below); as besides other requirements it also requests a certain share of FSC material

EU-flower: could be identified for some products: e.g. flour, See above. oranges, cabbage FSC: could be identified for table napkins and charcoal

MSC: a few products of the frozen fish assortment could be identified MSC-labelled

Norwegian Nutrition Label: could be identified for products like See above. e.g. fish, vegetables Coop Røde Tråd (is a Coop label – backtrack of origin of products is See above. possible): could be identified for products such as vegetables, fruits Fair trade: could be identified for some products: e.g. bananas, See above. coffee Energy Cooled areas and refrigerant systems are partly closed and partly efficient open with night curtains. cooling system

Lightning Halogen bulbs (low energy) are used at stores for lightning. System Automatically turning-off during the night.

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Type of Measure Explanation Illustration Shopping Bags “Bags for life” and paper bags are available at the cashier desk, plastic bags only on request of customers.

Environmental Information for employees to use only SWAN-labelled cleanser at See above. information the stores is published by a posted information sheet on the door for employees of janitorial room. at the store Information regarding waste collection and recycling respectively See above. the waste management plan is published at employee’s area Environmental SWAN-labelled outlet: Information for customers is published information largely at the entry of the store and inside. for customers at the store

See above.

Information regarding waste collection and treatment for the following fractions is published: glass, metals, textiles, hazardous waste, garden waste, WEEE and other waste; containing addresses for public collecting points.

The third visit was performed at Coop Obs!, which is a hypermarket in Jessheim approx. 40 km away from Oslo.

Table 4-15: Exemplary environmental and sustainability activities identified at Coop Obs!, Jessheim

Type of Measure Explanation Illustration Waste The following fractions are collected separately: cardboards, management plastics (clear,coloured), biowaste, glass, PET-bottles (refillable, non-reusable), fluorescent tubes, batteries, household and similar waste, WEEE, hazardous waste (paints & varnish), chip fat

Cardboards are pressed into packages and will be used in recycling processes. Clear plastic foils are used for recycling, the coloured foils for incineration.

Biowaste and chip fat is used for the production of bio-gas. Reusable PET-bottles are taken back from customers and are refillable. None-reusable PET-bottles are collected, crashed and

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Type of Measure Explanation Illustration used for recycling purposes. Glass is sent back for recycling processes. Household and similar waste is treated by incineration.

Reusable transport carrier boxes for fruits/vegetables and meat are See above. used. Offering for customers separately collection regarding bottles (glass, PET); glass, aluminium boxes, plastic bags and films, bulbs and fluorescent tubes, batteries, household and similar waste at the entrance of the store

Products from Broad range of eco-labelled organic products available: e.g. for See above. organic vegetables, fruits, bread, milk, eggs, cheese, butter, oil, coffee, farming spicery, flour, soy products, olives, peas, beans, baby food, beer, apple juice, meat products, tea, etc. Products are generally labelled with eco-label “Økologisk” and partly with “EU-organic label”. Eco-labelled Nordic SWAN: Papers and tissues as well as cleaning and washing products products (non food products) e.g. tissue paper, toilet paper, table napkins, backing paper, packaging paper, coffee filter, cleanser, cleaning material, nursery (napkins ,oil), detergents, shampoos, shower gel, paints, flooring, firewood, etc. are labelled.

In tissue and paper the Nordic swan replaces the FSC label (see below); as besides other requirements it also requests a certain share of FSC material

EU-flower: could be identified for some products: e.g. flour, fruits, vegetables, paints

FSC: could be identified for table napkins and charcoal See above. MSC: a few products of the frozen fish assortment could be See above. identified MSC-labelled Norwegian Nutrition Label: could be identified for products such as See above. fish, vegetables Coop Røde Tråd (is a Coop label – backtrack of origin of products is See above. possible): could be identified for a few products: e.g. vegetables,

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Type of Measure Explanation Illustration fruits Fair trade: could be identified for some products: e.g. bananas, See above. coffee Oeko-Tex: One product could be identified (baby clothes)

Energy Cooled areas and refrigerant systems are open with night curtains. efficient CO2-based refrigeration appliances are used. cooling system

Lightning Mainly fluorescent tubes and partly halogen bulbs (low energy) are System used for lightning. Automatically turning-off during the night.

Shopping Bags “Bags for life”, paper bags and plastic bags are available at the cashier desk

Environmental Information for employees to use only SWAN-labelled cleanser at See above. information the stores is published by a posted information sheet on the door for employees of janitorial room. at the store Information regarding waste collection and recycling respectively See above. the waste management plan is published at employee’s area Environmental SWAN-labelled outlet: Information for customers is visible by large information posters hang down from the roof. for customers at the store

Information regarding eco-labelling is published at the entrance of the store.

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Type of Measure Explanation Illustration

Information regarding waste collection and treatment for customers is published at the entrance of the store.

4.9 El Corte Inglés

Spain: The store visit was performed at a newly opened store at Marineda Shopping Centre in La Coruña. The visit was accompanied by the store operator, an expert for operational technology and Brezo Tejerina Alba, expert from the organisation and methodology department at the headquarters in Madrid.

The focus of the visit was on:

1. Energy efficiency measures and technical performance of the store

2. Charging points for electric vehicles.

Further aspects covered were the offer and promotion of products with high ecological value. Information on training programmes for employees and efforts for greening the supply chain was provided in written, as not easily visible in store.

(2010 the visits were performed at El Bercial in Getafe close to Madrid and at a store at the Puerta de Sol in Madrid).

Table 4-16: Exemplary environmental and sustainability activities identified at El Corte Inglés, La Coruña

Type of Explanation Illustration Measure Ecologic Ranges of certified ecologic or bio products can be found in many products on product categories namely for fruits and vegetables, and dry offer products (bio corner highlighted), but also for milk products, meat, beer, wine, and honey. “Special line” the bio product brand of El Corte Inglés offers a range of dry products. White goods on offer are generally A. Discount programmes (1-2 months per year) support clients to exchange old devices.

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Quality line Regional products are highlighted. products

Environmental Bio products are highlighted via a marking of the shelf or area, information to where they are offered. In addition El Corte Inglés has established an customers Eco product line (see above). Recharge At prominent places in the parking lot there are two charging points points for for electric vehicles electric vehicles

Reduced Energy efficiency measures focus on air conditioning and lighting as Energy these are the major energy consumers. consumption The store is equipped with a central energy control system for lighting (SYNERGIA) with real time measurement of all consumptions and immediate alarm in case of elevated electricity, water and heating fuel consumption. Energy saving fluorescence tubes and energy saving bulbs (35W instead of 150W) are used in the basement store areas. The major part of the store is illuminated by LED (down lights and strips). In addition lighting is automatically reduced to 1/3 during night and cleaning hours are shifted to the morning before opening of the store, in order to optimise day light use. Decentralised illumination of each floor allows for more fine-tuned consumption. A huge quantity of natural light is directed into the building via various glass facades and roof light domes. (Estimated reduction in consumption compared to conventional lighting is roughly 60%). Glass facades are not directed towards the south and isolation glass is used to prevent heating up during summer months. Movement detectors and sensors are used in services rooms. Reduced lighting and installation of movement sensors also in parking lots.

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Type of Explanation Illustration Measure

Energy efficient Heat recovery from the cooling/freezing devices and a cold water air conditioning aggregate/water quench for store air conditioning. The ventilation and cooling system is demand driven in intensity and uses circulated air to the system extent possible. The refrigeration system is based on six air freezers. Most important features for cooling and refrigeration system is demand driven operation (variadores) and heat recovery system, that provides warm water supply for the building, and foot space heating in cooled areas. Office rooms are air conditioned with extra installation allowing for a more demand driven regulation and improved use of recovered heat. The detailed manual for air conditioning and refrigeration of the store, as well as the internal manual for energy saving measures in installation, operation and maintenance of cooling systems and refrigeration were provided (in Spanish). Demand driven ventilation system (CO) also in parking lots. In line with Spanish norms cooling may not be below 24°C and heating not above 22°C. External air is used for cooling heating in by-pass to the extent possible.

Generation of Thermal solar panel is installed on the roof according to Spanish renewable regulation for new buildings. energy

Customers’ Carrier bags are produced according to Spanish standard UNE 53942 carrier bags using recycled plastics and reusable, and bear a recommendation to reuse. The standard was provided in electronic copy for details.

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Type of Explanation Illustration Measure

4.10 FCD

Visits to smaller FECD members in 2011 comprised a Casino and a Conforama shop in Paris. In line with FCD reporting the focus of the visits was on the following commitments:

1. Double the number of products bearing the French or European eco-label put on the market within 3 yrs (till end 2011).

2. Increase yearly the market share of organic products by at least 15% (total sale food products).

3. Encourage the use of recycled materials in packaging (especially for retailer branded products), reach 75% of recycled materials for glass and cardboard paper.

4. Phase out of incandescent light bulbs.

5. Increase market share of CFLs (A+B).

4.10.1 Casino

The visit to Casino took place at the Hyper Casino, 125 Bd. Vincent Auriol, 75013 PARIS. Matthieu Riché, the Corporate Social Responsibility (CSR) Director of Casino together with the store manager were present to give relevant information and to explain the major priorities on Casino’s CSR policy.

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Table 4-17: Exemplary environmental and sustainability activities identified at Hyper Casino, Bd. Vincent Auriol, Paris

Type of Explanation Illustration Measure Eco-labelled, Labelled products (national and European label are present in all fair trade product categories including food, paper, tissues, wine, cleaning, products clothes and cosmetics. Regional products are promoted by means of the “Terre et saveur” label. Open sales of fresh fish has been re-introduced.

Bio products Bioproducts are particularly highlighted and arranged directly after the entrance in an “Espace bio” an area exclusively dedicated to bio and fair trade products. This includes all types of dry and fresh food categories. Overall Casino offers 300 bio product references with a share of 50% for own brand products. In wine the number of bio products already has reached 20. Products in general bear the EU bio label, partly together with the national one. In addition bio products can be found between the regular offer (in particular wine, eggs, juices).

Sustainable As particular initiative Casino has already replaced palm oil in 200 of its palm oil own brand products. Until 2012 this shall be expanded to finally cover 600 product references. Palm oil free products on offer are chips and cereals.

Carbon label As a consequence of national policies a campaign to carbon label products has been started recently. So far already 600 product references bear a label and explanatory information on the back of the packaging. This number shall be expanded to 700 (7% of the overall number of references by end of this year. The calculation of the CO2 footprint is used to further improve prudct eco-design of own branded products.

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Type of Explanation Illustration Measure Eco-labelled In tissue, cleaning products and washing liquids there is a limited range non food of labelled products. Roughly 20% bear the EU flower, other labels are products sustainable cleaning charter. There is a considerable range of products from the own branded eco- line “Eco-Casino”. Casino tissue paper bears the EU flower. Wooden garden furniture is FSC labelled.

Promote use of During the store visit a number of Casino branded products were shown recycled for which primary packaging was changed into recycled FSC labelled materials in cardboard. packaging

Energy efficient Roughly 70% of light bulbs on offer are energy efficient; customers’ light bulbs information about savings is in place. It should be highlighted that Casino has introduced are primary sales product line for CFLs. In addition Casino has introduced a marking on energy efficiency “Casino avenir” and an energy efficiency score from A- E for light bulbs to promote sales of low energy products. Information Promotion of eco-products is generally performed via national (NF campaigns/aw environnement, Arbre Vert and Bio) and European labels; Bio-products areness raising are in addition highlighted by shelf marking. of customers In print media customers are informed about reforestation activities. and employees

Energy Freezers are systematically closed. Cooling devices are equipped with efficiency night curtains. measures Sustainable Printed advertisement and catalogues are habitually printed on recycled publication paper, labelled “Imprim vert”.

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Type of Explanation Illustration Measure Collection Collection points for portable batteries and CFL bulbs are set up in the points store entrance area; a combined devices is currently being established throughout all stores.

Eco- Further measures highlighted during the store visits are the management implementation of silent night delivery, a 70% share of EuroV trucks in the Casino fleet and the piloting with electric cars for city deliveries.

4.10.2 Conforama

The visit to Conforama was performed at a Conforama store in 2 rue du Pont neuf, 75001 Paris. The visit was guided by Giulia Basklet from the sustainable development department of FCD and by Isabelle Hoppenot representing the CSR expert from Conforama.

Due to the type of business (furntiture and decoration) the focus of the visit did not include bio products and the expected range of eco-products was limited. Hence priorities were:

1. The monitoring to environmental impacts 2. Customers information about potential impacts and more sustainable alternatives, 3. Energy efficiency measures 4. And the carbon foot-printing of products.

Table 4-18: Exemplary environmental and sustainability activities identified at Conforama, Rue du Pont Neuf, Paris

Type of Explanation Illustration Measure Eco-labelled Eco-labelled bio-cotton pillows. products

Conforama is one of the first and most active companies in a carbon label pilot project initiated by the French government. Conforama started the campaign in January whilst product labelling is compulsory only from June. 100 products representative of overall offer were selected and are accompanied by customers information on CO2 emissions, water quality and resources uses. Calculation is

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Type of Explanation Illustration Measure life-cycle based and externally certified by Bureau Veritas.

“Eco confo” Conforama product line for sustainable products in terms of material, reusability etc..

White goods are largely labelled A and above. In its overall offer Conforama accounts for 8 FSC labelled products, and 6 products with EU flower. Energy efficient Wide offer of CFLs with promotional information. Products light bulbs with energy score from A-G to identify the level of savings. Limited offer of conventional bulbs up to 70 W.

Energy Heat recovery from air conditioning system in place. efficiency Installation of 30 small heat pumps instead of one big for measures and efficiency reasons. (Apart from this store heat pumps are CO2 reduction installed in 7 other stores) measures LED for store sign is already used in 17 out of ~30 stores in France. Conforama is working towards high environmental quality standard (HQE) for all stores in France. So far 30 stores already have been certified. A photovoltaic programme is run for stores in southern France. Centralised remote system for real-time measurement of energy consumption currently under development. 5 stores are included in testing phase.

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Type of Explanation Illustration Measure

Information Poster campaign to inform about CO2 footprint in the campaigns/aw framework of pilot campaign for French government. areness raising of customers and employees

Electronic and electric products are accompanied by customers information about the environmental fee (“eco- participation”) for collection and treatment included in the product price. Energy star label informs customers about low energy computers.

Promote use of Packaging in Conforama is mostly cardboard, which in recycled general is recycled but not specifically labelled. materials in packaging Plastic carrier All carrier bags are on sale. Plastic carrier bags made of bags recycled material with customers advice to recycle and reuse.

Sustainable Use of recycled paper “Imprim vert” for printed publication advertisement and catalogues. Collection Collection points for small portable batteries in place. points

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4.11 IKEA

IKEA was selected for store visits which were performed at three different locations within the European Union:

 IKEA Gent, Belgium  IKEA San Giuliano, Milan, Italy  IKEA Malmö, Sweden

The main focuses of the visits were on the commitments regarding waste management (“90 % of waste sorted for recycling and/or energy recovery at stores and warehouses”), energy efficiency (“Reduce energy consumption”) , and renewable energy (“To use renewable energy for electricity and heating”).

The fourth commitment selected for monitoring regarding certified wood (“35% of wood raw material for solid wood products from IKEA preferred sources by end of FY 2012”) was not appropriate to be shown by a store visit. Oral information was given that the information about the amount of wood from IKEA preferred sources are gathered by a supplier questionnaire where suppliers have to state the certification number which is then checked by using a database. IKEA is not labelling products with certified wood and it was therefore not be possible to monitor this by a visit. In addition the opportunity was used to check any other environmental activity taken by IKEA (as described and presented by the store operator).

Belgium: The visit took place at Maaltekouter 2, 9051 Sint-Denijs-Westrem, Gent. The store was opened in December 2008 comprising an area of nearly 33.000 m² and employing 400 co-workers. Approximately 2,2 Mio. customers visit the store per year.

The visit was performed with the support of the Manager EU Affairs, the Sustainability Manager Belgium and representatives of the store (Store manager, Environment and Social Responsibility Coordinator, Functional Manager Energy). Detailed information concerning IKEA Gent’s environmental and sustainable issues was presented by the store representatives. The visit was announced and scheduled a few weeks before. Taking photos and notes was allowed.

The presentation included an overview of IKEA's Gent main sustainability goals and measures concerning environmental protection comprising facts & figures and detailed information regarding the approach on sustainability (action plan, waste-, energy- and water management, ECOteam and activities).

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Table 4-19: Exemplary environmental and sustainability activities identified at IKEA, Gent

Type of Measure Explanation Illustration Waste 23 different waste fractions are collected seperately: Cardbord / management paper, treated wood, metal, PE-wrap film, plastic straps, polystyrene, ceramics, textile, plants, flat glass, ESB/LED, neon tubes, electr(on)ics, batteries, toners/cartridges, residual waste, PET packaging, aluminium cans, tetra/brick pack, cooking oils, oil contaminated waste, aerosols and paints (tins) Additionally empty tea candles taken back from customers are collected and sold as resource. Qualified wood waste is completely used as fuel for the installed wood burner. The goal is to recycle 83 % of waste generated whereat currently 81 % of waste is recycled. Most amounts are generated through waste fractions as cardboard/paper, wood, metals and PE-wrap film. Clear waste routines are installed and all co-workers are well informed (training for every co-worker regarding waste sorting and recycling). Each department consist of an own waste collection point. Containers are transported to the central waste storage if necessary.

Each waste container is clearly visible labeled. Wooden pallets are collected separately and will be reused. One-way paper pallets are more and more used because of less weight and costs. After usage they are collected and recycled.

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Type of Measure Explanation Illustration At the entrance a collection point offers customers separately waste collection regarding energy saving lamps and empty tea candles. Further different waste fractions could be handed over at the information point which will be carried to the waste storage.

The store contains an area (recovery room) where products with small defects were sold accompanied by a special discount to avoid that products were sorted out immediately.

The store is fitted with a special packaging machine for the repackaging of products with damaged cardboard packaging to avoid that merchandises with damaged packaging were sorted out.

Energy To reduce energy consumption a few actions have been taken, e.g. consumption  Temperature and light set-up are controlled with BMS (Building Management System).

 Monitoring of energy consumption is done with a special software “DAPESCO follow up” which allows finetuning of energy consumption.  Ventilation system is demand driven. Detectors are installed with respect to air quality in the sales area and ventilation turns on only when the air quality has reached a certain threshold.  Reduced lighting at Self Serve and Parking Deck  Use of T5 light and 20W spots  “Heavy pullover day”: Temperature at the store is brought down by a few degrees (decrease of 1° results in energy savings of 7 %). Co-workers and customers are informed regarding energy saving and global warming.  At the roof lightwells are installed to use daylight.  Waste heat of dishwashers and refrigerators is used to preheat water.  Replacement of cookers by induction system

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Type of Measure Explanation Illustration  Isolation of heat-emitting cables  Cooled areas are open with night curtains, refrigerants are systematically closed.

Renewable A huge photovoltaic plant is installed on the roof of the store energy providing 360 MWh/year. There are 2 projects on rooftop containing total 2.308 panels:  Perpetual (international study on suitability of panel types in different climate types)  Ikaros Goal is that 12% of the energy consumption comes from the solar panels whereat 8 % are already reached. The photovoltaic plant is connected to electric Grid and overrun is supplied. 90 % of grid energy consumption of the store is additionnaly bought and 10 % is provided by solar panels. 100 % of bought electricity is ‘green’.

A wood burner is installed using qualified waste wood as fuel. The installation has a capacity of 400 kWh, used to produce yearly circa 700 MWH/y. Energy is used for heating and preparation of hot water. Goal is that 50 % of energy consumption for heating will be provided by the wood burner. Status currently is 13 %. At the store collected wood waste is firstly sorted (generation per month approx. 25 t, only 15-18 t are qualified for incineration), then crushed to wood shavings and finally stored at a silo (180 m³). The system is only in use if necessary (not during summer).

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Type of Measure Explanation Illustration

Water Rain water is collected in a large rain water tank (600.000 litres) and n.a. management used for toilets, cleaning and for fire sprinkling system. Goal is that 50% of the store’s water consumption comes from rainwater recuperation. Status currently is 51 %. In case of full rain water tank, water is fed into an infiltration reservoir. Further water taps are fitted with automatic sensors. Sustainable Sustainable transport is promoted by different actions, e.g.: n.a. customers and  ‘Biker of the month’ (for co-workers) employee’s  0.15€ per cycled KM (12 % of co-workers cycled in FY 2010 to transport work = 124.660 km/y)  Free public transport (for co-workers)  Soon: cooperation with Flemish public transport organisation ( for customers) Eco-labelled 15 % of the products at the “Sweden Shop” (food & beverages) are products eco-labelled organic products: e.g. pasta, oil, jam, juice, tea. Products are generally labelled with eco-label “bio” and originate from proven organic cultivation.

All coffee that is sold and served is labelled with the "UTZ Certified"-certification. This allows to trace back the beans using a packaging code up to the plantation. "UTZ Certified" is an independent non-profit organization that sets standards for responsible coffee production and distribution, taking account of environmental and social criteria sets.

Organic food At the restaurant permanently an organic dish is on offer. Further a n.a. ‘Thursday Veggieday’ (for co-workers and customers) in cooperation with Gent city is installed.

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Type of Measure Explanation Illustration Shopping Bags “Bags for life” are available at the cashier desk and could be used in the store for transportation. Paper bags are available for fee at the “Sweden Shop”. Regarding frozen products isolating plastic bags are offered.

Environmental An ECOteam has been installed to spread information and information knowledge about sustainability. Members are co-workers with for employees management liaison. at the store Every co-worker should act as “green ambassador”. Actions for example are  Promote sustainable transport  Promote vegetarianism  Bread box give-away ( for co-workers)  ‘ECOtip of the month’ on reducing & reusing paper at

home  ECOpens & ECObooklets ( for co-workers)  Green Wall: offer means to recycle (for co-workers + customers)  Promotion of organic food: store as distribution point of local organic farming organisation ( for co-workers)  ‘ECOtip of the month’ on laundry, lighting, heating, appliances ( for co-workers)  Educate: communication in store & showing solutions ( for customers)  Heavy Pullover Day  Promote healthy life style: (Sport activities: promotion and fees and Friday Fruit Day’)  ‘ECOtip of the month’ on biodiversity  Sustainability training  Cooperation with Gent city Environmental Different media for the information of the customers are set up: information  1 big green wall to remind IKEA sustainability strategies in for customers the entrance hall including real-time-information at the store concerning the photovoltaic plant  Web page  IKEA Family seminars – Focus on recycling and energy  Never Ending List communication in store contains all improvements of IKEA for people and the environment.  Earth Hour: pamphlets are given to customers  Educate: communication in store & showing solutions by

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Type of Measure Explanation Illustration co-workers

Italy: The store visit was performed at IKEA San Giuliano, via Po n. 3 Fraz. Sesto Ulteriano, 20098 San Giuliano, Milan. The opening date of this store was the 12th of May 2010.

The representatives of the store supported the visit and gave introductions with general facts of IKEA and IKEA San Giuliano. The Sustainable Manager Retail, the Environmental Manger Italy, the Environmental Manager Milan and the EU Affairs Manager gave detailed information about IKEAs global Sustainability Direction and especially IKEA San Giuliano concerning environmental and sustainable issues.

The presentations included:

 An overview of IKEA's main sustainability goals and measures concerning environmental protection were given. Responsible company: -integrating sustainability in everyday businesses of all departments -improving the social and environmental performances and reducing the carbon footprint -involve more co-workers in sustainable activities improving external communication -respect legal demands -communication with co-workers and customers -trainings of co-workers Sustainable Products: -IKEA “Bio Food”, “Organic FOOD” Low carbon Society: -optimize the energy management -reduce energy consumption -renewable energy -sustainable transport (IKEA shuttle, electric recharge, car sharing etc.) Waste as Resource: -reduce waste impact -separate waste collection Water Footprint: -taps and WC sensors -rain water tank collection

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 The organization and responsibilities of the different areas have been declared.  Information about IKEA San Giulinao – “Welcome to the greenest store in Italy”.

The commitment “35 % of wood raw material for solid wood products from IKEA Preferred Sources by end of Financial Year 2012” was explained and demonstrated in the presentations. The different measures to reach this target were shown. Oral information was given that different measures are set to reduce emissions, e.g. Information about the amount of wood from IKEA preferred sources are gathered by a supplier questionnaire.

IKEA San Giulinao –“The greenest store in Italy”

Table 4-20: Exemplary environmental and sustainability activities identified at IKEA San Giuliano, Milan

Type of Measure Explanation Illustration Waste The following fractions are collected separately in the different management areas of the store, most of the bins have waste advices and hints:

Loading Bay Area: cardboard, paper, metal, plastic, wood/plants, IKEA products, glass, WEEE, bulbs, unsorted waste

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Type of Measure Explanation Illustration Bar/Restaurant/Bistro/Staff Rest: plastic, glass, metal, organic waste, unsorted waste;

PET compactor for plastic bottles collected at restaurant

Kitchen: plastic, glass, metal, organic waste, unsorted waste;

PET compactor for plastic bottles in kitchen

Office Area: “Big Office waste sorting”: printer cartridges, batteries, L.E. bulbs, paints, UTA filters, E. appliances, paper, plastic, cardboard

Store and Parking Area: paper, plastic, cans, cardboard, unsorted waste, batteries, WEEE, bulbs Overview of the different collection points and fractions

Easy visible, well positioned collection points for cardboard, paper, batteries, fluorescent light tubes and unsorted waste in the whole store;

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Type of Measure Explanation Illustration

Collection system for batteries and WEEE (batteries and bulb box)

Cardboard collection in the parking area

Different measures for the carefully use of office paper were installed, for example purchase overview by Business Navigator, internal communication with printing tips. Furthermore there is a strict separation between cardboard and paper. Used office paper can be sold at the market by higher prices than cardboard or a mixture of office paper and cardboard

One-way cardboard pallets are more and more used because of less weight and costs. After usage they are collected and recycled.

Glass, metal, paper, cardboard, plastics, PET-bottles are sent back for recycling processes.

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Type of Measure Explanation Illustration Damaged The store is fitted with a special packaging maschine for the packaging repackaging of products with damaged cardboard packaging. Normally merchandises with damaged packaging were sorted out.

Energy Geoexchange heat pump (Geoheat System) reduce the total consumption consumption of 1.000.000 kWh/year so the store avoid the emission of 200 CO2 tons.

An automated energy measurement system is installed. The system is divided into different areas (e.g. restaurant, office etc.). Each area can be controlled separately. Temperature and light set-up are controlled with BMS (Building Management System) system.

In the roof windows are installed to use the daylight, and therefore save energy costs.

The whole store is fitted with Low Energy bulbs spotlights. Light sensors are in toilettes, resting rooms, canteen, restaurant and offices. For the drying of hands dryers are available. Most of them are equipped with sensors.

Renewable A huge photovoltaic plant is installed on the roof of the store. energy The Photovoltaic plant connected to electric Grid in April will production provide 500.000 kWh/year corresponding to 10 % of total annual store consumption.

Mini photovoltaic system light towers are installed at the parking area.

The rest of electricity starting July 2011 will be purchased from hydroelectric sources (IKEA Italia is a partner of IDROENERGIA).

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Type of Measure Explanation Illustration Water Contactless water taps in toilets and WCs are fitted with automatic consumption sensors.

The rain water is collected in a big rain water tank and used for WC and green areas watering (information signs about this measure beside the plants).

Sustainable An IKEA shuttle service is set up from store to 2 Metro Stations Customers (Rogoredo and San Donato) transport

In the park garage of the store an electric recharge is installed and can used during the opening hours. Furthermore there are partnerships with car rental and sharing companies. Customers can rent an electric IKEA van for the transport of their purchase. Organic food At the restaurant, bistro and staff rest a broad range of eco-labelled organic products (food and beverages) are offered.

Different labels are used: 1. Community trade mark which identifies the products that are certified to be organic. 2. The products identified by this symbol contain some ingredients from certified organic agriculture.

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Type of Measure Explanation Illustration Energy Refrigerators, freezers, electric cookers with low energy labelled consumption are offered. white goods

Energy Energy saving articles promoted and placed in special designed efficient areas. A green sign on the respective product gives customers products information. E.g. Presentation of energy saving bulbs at shelf front for good visibility.

Shopping Bags “Bags for life” and paper bags are available at the cashier desk. Paper bags are free for family cards owner.

Sustainable FSC labelled paper used for all printed communication, paper bags publication and office paper.

Environmental Various media for the information of the staff are set up: information  Video in canteen – IKEA TV (PV and projects) for employees  Staff boards at the store  Sustainability days with activities and exposition

 Actual activities A4 in smoking areas  S&E guidelines  Big environmental advice wall in corridor  Green book in smoking areas  Updated intranet  Energy check list

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Type of Measure Explanation Illustration Environmental Different media for the information of the customers are set up: information  1 big sustainability wall to remind IKEA sustainability for customers strategies outside the cash-line at the store  1 big wall at the entrance to welcome customers in the greenest store in ITALY  20 x 20 communications about energy and water saving close to taps and driers and inside the customer’s toilets  Streamers at restaurant and store entrance  Announces before and during activities  Recycled paper gadget during old catalogue re-call (PAPER APPLE)

 Advertisement at the bus stop in front of the store  Sustainability communications for WEEE and batteries  Environment workshops for IKEA FAMILY members and games at Smaland (IKEA´s child care area) with recycled materials  Bio Day in canteen  Sustainable communication

 Advertisement for sustainable products

Free drink “Free Water House Service” water A small blue house in the entrance area of the house offers family card members free water. The customers bring their own bottles to the taps and can fill them with spring drinking water. The aim is to reduce one way PET bottles.

Sweden: The visit took place at Kulthusg. 1 Svågertorp, 215 86 Malmö. The store was opened in 2009 and is the second largest one in Sweden comprising an area of 44.000 m² and employing 550 co- workers. Approximately 3,2 Mio. customers visit this greenest store of IKEA per year where about 9.000 products are in range.

The visit was performed with the support of the Sustainability Manager Retail, the Manager EU affairs, the Sustainability Manager Sweden and representatives of the store (Functional Manager, local market and Environment and Social Responsibility Coordinator). Detailed information about IKEAs global Sustainability Direction was given and especially concerning IKEA Malmö environmental and sustainable issues were presented by the store representatives. The visit was announced and scheduled a few weeks before. Taking photos and notes was allowed.

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The presentations included an overview of IKEA's main sustainability goals and measures concerning environmental protection with five focus areas

-integrating sustainability in everyday businesses of all departments -improving the environmental performances and reducing the carbon footprint - improving waste management - reducing water footprint - integrating social responsibility and detailed information regarding IKEA Malmö comprising topics as facts and figures, sustainability group, internal and external communication with co-workers and customers concerning sustainability, training of co-workers, energy consumption, waste management and water management.

Table 4-21: Exemplary environmental and sustainability activities identified at IKEA, Malmö

Type of Measure Explanation Illustration Waste Collection of waste: The following fractions are collected and management sorted separately in the different areas of the store and are finally centrally collected at the interim waste storage: waste fraction for incineration, plastics, paper/cardboard, wood, metals, waste fraction for landfill, WEEE, energy saving lamps, fluorescent tubes, car batteries, hazardous waste (e.g. wood primer, paints), batteries, glass (clear, coloured), food waste (restaurant). To get the best result as much as possible is sorted at the source of generation. The goal is to recycle 95 % of waste generated whereat a maximum of 8% should be incinerated. So far IKEA Malmö have recycled 94% and 8,5% is combustible. Most waste is generated during replenishing, rebuilding and in the restaurant. 50 % of waste generated at the store is caused by cardboard, wood, plastic and metals. Food Waste is handled separately. Tools for analyzing and reporting are  STENA Recycling (regular contact with the waste treatment organization and the municipal waste company is upheld)

 Bimonthly reporting in Cognos In the kitchen area food waste and residues of the fat separator are collected separately by means of a vacuum system and stored at a special tank. Waste removal is done by the municipal waste authority which uses this waste fraction to produce biogas.

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Type of Measure Explanation Illustration Detailed information regarding waste collection and sorting is published at the collection points clearly visible for all co-workers. Each waste container is labeled. The signboards include short explanations regarding sorting.

Wooden pallets are collected separately and will be reused. One-way paper pallets are more and more used because of less weight and costs. After using they are collected and recycled.

At the entrance a large collection point offers to customers separately waste collection regarding WEEE, bulbs, fluorescent tubes, cardboard, aluminium, waste fraction for incineration, batteries, metals. Additional customers are especially informed by remarks on the wall and on the floor. Furthermore waste collection points are installed at the parking area and parking deck.

At the restaurant customers are informed that food waste is collected separately and is used to produce biogas.

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Type of Measure Explanation Illustration Furthermore installation wrenches are collected separately from customers at the entrance hall which is a marketable resource. The sales revenue is invested to support wind power projects.

Old newspaper is offered to customers for packaging their purchases to avoid waste.

The store contains an area (recovery room) where products with small defects were sold accompanied by a special discount to avoid that products were sorted out immediately.

The store is fitted with a special packaging maschine for the repackaging of products with damaged cardboard packaging to avoid that merchandises with damaged packaging were sorted out.

The store has installed a cooperation project with the City of n.a. Malmö to support homeless people with unsellable furniture. This measure avoids additionally needless waste generation. Energy A demand-driven ventilation system is installed and is monitored by consumption the respective software (during the night the ventilation system is switched off completely). Furthermore waste heat from indoor air is used to preheat fresh air. Thus less energy is consumed. As an energy reducing strategy the principle “Nothing left on when

not in use” is in force. The following exemplary actions have been taken:  Computers are shut down after opening hours.  Reduced lighting at Self Serve and Parking Deck  ComIn uses a commercial lighting strategy  Reduced lighting in Showroom and Market Hall  Commercial lighting only on opening hours. To further reduce energy consumption the following measures are planned:  Escalators in operated in full speed only when used  Change all outdoor lighting when possible to LED  Invest in more time channels, mainly in Showroom  ”Dimmable” in Self Serve and Parking Deck (5% lighting when not used, 90% when used)

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Type of Measure Explanation Illustration Energy consumption is analyzed by:  Daily monitoring  Energidialogen (Questions about billing- EON)  Webess (Computer Aided Facility Management) Renewable Geothermal installation: A ground source heat pump as sole energy energy source is used for cooling and heating the store. Only “green electricity” bought from EON is used for all other applications (e.g. lighting, PC, cashier desks, etc.).

Energy Electrical equipment, e.g.refrigerators, freezers, dishwasher with labelled white low energy consumption is offered. goods

Energy Energy saving articles promoted and placed in special marked efficient areas, e.g. rechargeable batteries, detachable distribution wall- products sockets, lamps powered by photovoltaic cells, energy saving lamp with LED-technology

Water To improve water management different actions have been taken, n.a. management like for example:  All waste water draines have a fat separator connected to the outlet.  The truck workshop has an oil separator connected to the outlet.  Annual statistics regarding using of chemicals in the restaurant are prepared.  All toilets are Low flush.

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Type of Measure Explanation Illustration Water saving Most IKEA taps are fitted with an aerator that reduces water products consumption for the same water pressure by 30%. Customers are able to find the respective information on the short product description.

Sustainable “Home delivery” is offered to customers, to transport their Customers purchase from the store to the residence to support using public transport means of transport. Further the store is well connected to public transport and customers are informed by a screen at the entrance regarding real- time-departure of busses. During special campaigns customers get back money for the bus-ticket or home-delivery is free of charge. Additionally a “bicycle tyre inflator – Service” is installed at the parking deck to support taking the bicycle for transport to the store and leaving cars at home.

Eco-labelled 15 % of the products at the food & beverages department are eco- products labelled organic products: e.g. pasta, oil, jam, juice, tea. Products are generally labelled with eco-label “ekologisk” and originate from proven organic cultivation.

All coffee that is sold and served at IKEA is labelled with the "UTZ Certified"-certification. This allows to trace back the beans using a packaging code up to the plantation. "UTZ Certified" is an independent nonprofit organization that sets standards for responsible coffee production and distribution, taking account of environmental and social criteria sets.

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Type of Measure Explanation Illustration Organic food At the restaurant continuously organic dishes are on offer.

Shopping Bags “Bags for life” are available at the cashier desk and could also be used in the store for transportation.

Environmental A Sustainability Group has been installed to spread information and information knowledge about sustainability at IKEA and to implement for employees environmental- and social responsibility actions in ”own function”. at the store Member of the sustainability group are co-workers from all departments. Sustainability activities connected to the Commercial Calendar are discussed and planned in Store and Commercial Team meetings. Every co-worker should act as “green ambassador”. Actions are for example  using the Staff Paper ”Svågertorparen” every week to inform about upcoming campaigns and information about ”Never Ending List products”  Store Meetings with Unicef: “Soft toy campaign”  Bulletin board: updated information regarding sustainability  Sustainability week  Competitions regarding public transport  Open house- Recovery  Meat free Monday for staff  organic day for staff For all new co-workers internal training is mandatory (e.g. e- learning, information about Never Ending List products in meetings, recycling education). Environmental Different media for the information of the customers are set up: information  2 big sustainability walls to remind IKEA sustainability for customers strategies outside the cash-line at the store  Streamers at restaurant and store entrance  Web page  IKEA Family seminars – Focus on recycling and energy  Never Ending List communication in store contains all improvements of IKEA for people and the environment.

 Advertisement for sustainable products

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4.12 Inditex

In 2011 store visits were performed at the headquarter and a store in Spain and at a store in Italy. In 2010 the visit was conducted in the Zara store in the center of Athens.

Spain: In Spain verification visits were performed at the headquarters in A Coruña and one store at Marineda City Shopping Centre in A Coruña. The visit was organised and guided by the environmental director.

The visits focussed on the following commitments:

1. Use and production of renewable energy (headquarters) 2. Energy efficent store model (headquarters) 3. Development of eco-friendly textiles namely organic cotton (store) In addition training and environmental information for employees and customers was verified by means of company brochures and electronic training tools.

Table 4-22: Exemplary environmental and sustainability activities identified at Inditex headquarters and at Zara, Oysho, and Zara Home stores in La Marineda shopping centre, La Coruña.

Type of Explanation Illustration Measure Use and The production of renewable energy by means of thermal production of solar panels (for warm water supply) a wind turbine and a co- renewable generation plant (4x1000 kW for heating purpose) was energy demonstrated at the headquarters and major production site in La Coruña. Generation of wind power equals 1.2 Mio kWhwith an annual average of ~500 kWh; it serves the demand of all production sites in the area of Arteixa (La Coruña).

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The energy efficient store model is a matter of design, construction and management and waste management realised in particular by means of a guide and binding manual for all new construction and refurbishment. The manual defines in detail the materials to use, insulation and air conditioning standards and lighting intensity in terms of max lux levels that may be achieved. In addition the manual speciifes management routines and periods in order to

ensure optimised functioning, which are further detailed and implemented by check lists to be used by technicians. The manual was handed over in electronic format for further reading, the check lists were demonstrated and the real time remote energy consumption control system was demonstrated online. So far 5 stores applied for or already eceveived LEED1 and/or BREEAM2 certification (Paris, Barcelona, Athens, Berlin, Roma); annually 2-3 further stores shall reach this status in future. Measures include: Energy efficient store model 1.Maximum illumination: <30W/m² . This value may not be exceeded in any store; illumination is mainly based on low energy bulbs and is not using LED, because colour stability of LED is not satisfying up to now. Colours used for store interiors, arrangement of lighting and presentation of products results in distinct felt level of brightness in the store formats of different Inditex brands. 2. Sustainable wood for construction. 3. Low impact and recyclable material for construction. 4. Centralised real time consumption monitoring (Ecomt) – the data base and monitoring results were demonstrated online for exemplary stores during the visit at the headquarters. 5. On demand control/timing of lighting and air-conditioning. 3. Air to air heat exchanger, resulting in air premixing before fresh air input to store atmosphere. 4. Air curtains at store entrance 5. Capacitors for reactive-power flow to be succeed. 6. LED technology for outdoor lighting.

1 The internationally most well-known environmental assessment system developed in the US 2 The oldest environmental classification system developed in the UK. Note: both systems include other aspects than energy efficiency and thence are more ambitious than the EU Green Building initiative exclusively focussing on energy performance.

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Type of Explanation Illustration Measure 7. Escalators are demand driven, and reduce space to zero after a certain period of non-use. 8. Elevators are operated electronically. 9. Good thermal insulation. 10. Reduced illumination in parking lots and service rooms with movement sensors. The energy efficiency measures reduce consumption in comparison to a traditional store as follows: 30% of energy use resulting in 150t reduction of CO2 emissions and 50% of water use. The training for employees was demonstrated by means of online tools and videos on the screen and training tool for the commercial sector (selling staff) was handed over in electronic format. Environmental information and awareness raising via print media was demonstrated by means of a Environmental range of recent and older corporate magazines from Zara, training of Massimo Dutti, Oysho, Pull and Bear. More recent magazines employees are printed exclusively on recycled paper. Magazines report about Inditex priorities, and possibilities to increase sustainability in daily life activities. Major environmental commitments of inditex are

disseminated to staff via videos. There is a specific product line using orgnaic cotton at Zara. Products, mainly T-shirts bear a specific label and are highlighted by a sticker. Biocotton socks are currently under development. Products made of organic cotton.

The sustainability plan 2011 - 2015 puts further priority on energy saving, material recovery during production, optimised distribution system and reduced packaging. Further actiivites comprise cooperation with waste water Sustainability treatment plants, reforestation programmes, and support plan programmes for protection of marine fauna and flora. A charging station for electric vehicles is installed at the headquarters, and electro motorbikes are used for maintenance transports. Inditex is using predominantely certified paper as material for Recyclable customers bags. Models for new even more optimised and shopping bags reduced paper shopping bags were demonstrated during the visit to the Zara headquarters. Other Hangers are recycled into new products; any plastic bags measures for used are 100% biodegradable; Compacting cardboard and waste plastics reduced volumes by 90% hence considerably saving

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Type of Explanation Illustration Measure reduction and time and transport capacity. recovery

For Italy, the visit was performed at ZARA Palazzo Bocconi, Via del Corso 189, Rom. The store was opened in December 2010.

Two representatives of the company supported the visit. Taking photos and notes was allowed.

The aim of the verification during the visit was to get an overview about the construction and management of the eco-friendly store model (“Reduce environmental impacts of the store by introducing an eco-friendly store model”), organic cotton products (“Develop eco-friendly textile products; especially organic cotton”) and environmental training of the staff (“Environmental training of all employees via welcome manuals, on site and/or on-line courses, corporate magazine, etc”).

A booklet about the store was handed out during the visit. The booklet focuses mainly on the history of the building, the sustainable store model, the LEED3 Certification and the Environmental Policy of INDITEX. During the visit the whole shop, the control centre, the technical features and eco-labelled products were shown and detailed information was given. Employees get special trainings concerning environmental issues. The 5,000 m2 store is part of an ambitious Sustainable Inditex Plan. In addition there was the opportunity to check any other environmental activity taken.

Table 4-23: Exemplary environmental and sustainability activities identified at ZARA Palazzo Bocconi, Via del Corso 189, Rom

Type of Measure Explanation Illustration Energy Due to the measures implemented in this store the energy efficiency consumption is 30 % lower than in an conventional store. measures The roof of the store is painted with a pale, lightreflective material to offset part of the heat effect. A centralised system for the monitoring of the use of energy is installed. The lighting and heating/cooling system are certified by ASHRAE

and the electronics and electrical equipement are Energy Star-

certified. Automated monitoring of the store's indoor air quality has been installed. The bulding´s air conditioning system receives a Class A energy efficiency rating, according the Eurovent Energy Certification. There is a centrally controlled cooling and heating system for the

3 LEED (Leadership in Energy and Environmental Design) is an environmental certification system for buildings with maximum environmental efficiency.

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Type of Measure Explanation Illustration store. The continuous monitoring of the main parameter concerning energy consumption guarantees that the energy efficiency targets of the store are met and problems are immediately detected. The recovery system exchanges heat from air extracted from the building and outside air brought into the system as fresh air. Air curtains generate annual energy savings up to 15 %. They are based on a sensor control system, which temperatures outside the building and prevents abrupt indoor air temperature changes. A double entrance door is installed to use less energy to maintain indoor temperature. Escalators are equipped with a “rest mode”, slowing their speed by 80 % when they are not in use. Lifts are electric, they use less energy than hydraulic lifts. Lightsystems are programmed to dim or to deactivate when the shop is closed. Huge windows ensure the use of natural light. Energy saving light systems are installed in the shop.

Manual light dimmers at cash registers enable employees to adjust lighting to suit their needs. Motion detectors turn lights on and of in low-traffic areas (e.g. bathrooms and inner corridors) The outside lightenig scheme consists of low-light LEDs focusing only at the store´s interior . They are being dimed by more than 50 % during the night. Three lighting schedules and three levels of access have been programmed, in accordance with the various tasks performed at any given time. Different scheduldes are:  The full primary lighting system activates five minutes before the store opens and deactivates between 15 minutes and 30 minutes after the store´s closing.  The air conditioning systems start five minutes before the store opens and deactivate 15 minutes after the store closes.  The activation of the display window lightining can be changed to suit on the store´s location, on the weather and lighting conditions in the surrounding. Different levels:  Activates when employees entering the store.  All lighting activated.  Minimum lighting needed for staff to perform the

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Type of Measure Explanation Illustration aforementioned mentioned above tasks in the cash register and truck loading area.

Products Zara also offers organic garments. made of cotton

Water There are sensor taps and time turn off push taps, as well as management double flushes in the store´s toilets. Low-flow systems in sinks, showers and toilets There is a grey water recovery sytem which reuses sink and shower water to flush toilets Waste Containers for the separate collection for paper and cardboard, management plastic, glass and metal are set up. Paper Only paper bags with PEFC and FSC certification in two different shopping bags sizes are given to the customers

4.13 Kaufland

Kaufland was selected for store visits which were performed at two different stores in Köln, Germany:

 Kaufland (hypermarket), Thebäerstraße 9, 50823 Köln-Ehrenfeld,  Kaufland (supermarket), Boltensternstraße 104-112, 50735 Köln Niehl

The REAP contact person and the representatives of the stores supported the visit. Taking photos and notes was allowed.

The focuses of the verification visit were ecological certified products (“Extend the range of sustainable products which are certified according to ecological standards”), concept of rabbit farming (“Extend the concept of rabbit farming continuously with Kaufland´s suppliers, in

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cooperation with an animal welfare organization”) and Lightcycle-recycling of energy-saving lamps (“To implement supportive measures for Lightcycle-recycling of energy-saving lamps”). Furthermore brochures and leaflets concerning the EU School Fruit Scheme were handed out and information on this campaign was given. During the visits information on the training of employees to increase their awareness in sustainable issues was given. In addition the opportunity was used to check any other environmental activity taken.

The first visit was performed at Kaufland (hypermarket), Thebäerstraße 9, 50823 Köln-Ehrenfeld.

Table 4-24: Exemplary environmental and sustainability activities identified at Kaufland, Köln-Ehrenfeld

Type of Measure Explanation Illustration Eco-labelled A broad range of eco-labelled products in the different categories products are offered in the store.

“Blue Angle”: Products such as toilet paper, folders, envelopes, note pads, office paper etc. are certificated with the “Blue Angel”.

FSC: Several paper and wood products e.g. kitchen rolls, toilet paper, paper tissues, paper serviettes etc. are labelled with FSC. Tetra packs are FSC certificated too.

MSC: MSC label could be identified on the fish assortment (fresh fish, fish in cans, frozen fish, fish in glasses etc.).

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Type of Measure Explanation Illustration Fair trade: It could be identified for products like bananas, tea, coffee, juice.

Bio-Products A range of certificated bio-products is available: e.g. tea, juice, muesli, milk, cheese, butter, yoghurt, pasta, honey, fresh vegetable and fruits etc. Kaufland offers more than 100 bio-products under their own brand “Bio-K”.

Stickers on shelves indicate bio-products.

Regional In the entrance area is a large panel, which gives information of products regional products and which are currently in the assortment. A broad range of regional products is available: e.g. meat, fruits, milk, eggs, cheese, juice, pasta, muesli etc. Stickers on selves indicate products of the region.

Washing and Washing and cleaning products are certificated e.g. with the EU- cleaning flower. products

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Type of Measure Explanation Illustration Rabbit During the visit no rabbit meat was in the range of this store. farming

Collection and Collection boxes for energy-saving lamps are available. Also hints purchase of and information concerning this issue are presented behind the energy-saving collection box. lamps Large offer on different energy saving lighting; Additionally there is a lot of advertising for energy saving light bulbs and information (e.g. leaflets) about environmental benefit is provided in-store.

Waste The following fractions are collected separately: plastic, cardboard, management organic waste and PET-bottles (deposit system).

For customers collection systems for paper/cardboard, plastic, expanded polystyrene, energy-saving lamps and batteries are set up.

Shopping Bags Different types of carrier bags (no free carrier bags) are offered at the cashier desks: Plastic carrier bags labelled with “Made of recycled materials” and the logo “Blauer Engel”, paper carrier bags and reusable/long life shopping bags made of plastic fibres.

Communicatio The weekly free newspapers “TIP DER WOCHE” and “TOP aktuell” n.a. n campaign to published by Kaufland include current offers, product information raise the (e.g. regional and bio-products, certificated products) and articles customer’s on environmental and sustainability issues.

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Type of Measure Explanation Illustration awareness of Kaufland puts considerable efforts on offering a wide range of environmenta sustainable products including energy-saving lamps and to promote lly friendly its purchase, by intensive information campaigns e.g. leaflets, products articles in the own published newspapers. Regional products are specially promoted at the store entrance and flashy stickers on the shelves have up to regional products (see above).

Environmental Monthly environmental priorities are set at company level. n.a. information Internal online information system for employees including well- for employees structured information. at the store

The second visit was performed at Kaufland (supermarket), Boltensternstraße 104-112, 50735 Köln Niehl.

Table 4-25: Exemplary environmental and sustainability activities identified at Kaufland, Köln-Niehl

Type of Measure Explanation Illustration Eco-labelled A broad range of eco-labelled products in the different categories products are offered in the store.

“Blue Angle”: Products such as toilet paper, folders, envelopes, See above note pads, office paper etc. are certificated with the “Blue Angel”.

FSC: Several paper and wood products e.g. kitchen rolls, toilet See above paper, paper tissues, paper serviettes etc. are labelled with FSC. Tetra packs are FSC certificated too.

MSC: MSC label could be identified on the fish assortment (fresh fish, fish in cans, frozen fish, fish in glasses etc.).

Fair trade: It could be identified for products like bananas, tea, coffee, juice.

Bio-Products A range of certificated bio-products is available: e.g. tea, juice, muesli, milk, cheese, butter, yoghurt, pasta, honey, fresh vegetable and fruits etc.

See above Kaufland offers more than 100 bio-products under their own brand “Bio-K” (see above)

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Stickers on shelves indicate bio-products.

Regional In the entrance area is a large panel, which gives information of products regional products and which are currently in the assortment. See above A broad range of regional products is available: e.g. meat, fruits, milk, eggs, cheese, juice, pasta, muesli etc. Stickers on selves indicate products of the region.

Washing and Washing and cleaning products are certificated e.g. with the EU- See above cleaning flower. products

Rabbit During the visit no meat of battery-caged rabbits were seen. All farming available rabbits (frozen) are from cage-free production and certificated.

Collection and Collection boxes for energy-saving lamps are available. Also hints purchase of and information concerning this issue are presented behind the energy-saving collection box. lamps Large offer on different energy saving lighting; Additionally there is a lot of advertising for energy saving light bulbs and information (e.g. leaflets) about environmental benefit provided in-store.

Waste The following fractions are collected separately: plastic, cardboard, management organic waste and PET-bottles (deposit system).

For customers collection systems for paper/cardboard, plastic, expanded polystyrene, energy-saving lamps and batteries are set up.

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Shopping Bags Different types of carrier bags (no free carrier bags) are offered at See above the cashier desks: Plastic carrier bags labelled with “Made of recycled materials” and the logo “Blauer Engel”, paper carrier bags and reusable/long life shopping bags made of plastic fibres.

Communicatio The weekly free newspapers “TIP DER WOCHE” and “TOP aktuell” n.a. n campaign to published by Kaufland include current offers, product information raise the (e.g. regional and bio-products, certificated products) and articles customer’s on environmental and sustainability issues. awareness of Kaufland puts considerable efforts on offering a wide range of environmenta sustainable products including energy-saving lamps and to promote lly friendly its purchase, by intensive information campaigns e.g. leaflets, products articles in the own published newspapers. Regional products are specially promoted at the store entrance and flashy stickers on the shelves have up to regional products (see above).

Environmental Monthly environmental priorities are set at company level. n.a. information Internal online information system for employees including well- for employees structured information. at the store

4.14 Kingfisher

Given the reported commitments, the visits to Kingfisher’s operating company stores in the UK and France focussed on:

1. Sales and promotion of eco-products 2. Offer in timber from proven well managed forests 3. Improved waste management (recycling/recovery) 4. Customers information and awareness raising on environmental issues

In addition energy reduction measures were included for the visit in the UK. Other sustainability measures are reported as far as obvious or pin-pointed by the accompanying experts.

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The visits were organised and accompanied by Caroline McCarthy-Stout, Government Affairs Manager of Kingfisher. Visits were guided by the eco-product manager Pierre Royer (Castorama France) and the corporate responsibility director Pierre-Guy Gruber (Brico Depot France) respectively.

The UK: The visit was performed at B&Q, a DIY store in Sutton, Southern Borough of London. In context of the reported commitments the visit focuses especially on:

1. Sales and promotion of eco-products 2. Offer in timber from proven well managed forests 3. Improved waste management (recycling/recovery) 4. Customers information and awareness raising on environmental issues

In addition energy reduction efforts inside the store were shown and explained.

The visit was organised by Caroline McCarthy-Stout, Government Affairs Manager of Kingfisher, Ben Earl, Environmental Affairs Manager of B&Q and two representatives of the local authority of Sutton, who explained the program 'home energy retrofit' trial where B&Q was actively involved.

In 2010 visits were conducted to the headquarters, the Eco-store at New Malden and a standard store at Acton.

Table 4-26: Exemplary environmental and sustainability activities identified at Kingfisher in Sutton

Type of Explanation Illustration Measure Sales and Kingfisher has set up a ecoshop in the store to highlight eco- promotion of products and actively advise customers. Within this shop all eco- eco-products products of the whole product range are placed. Further for each topic, energy, water and eco-friendly products boards with explaining texts are presented. The concept is named “good for your planet good for you”. “ONE PLANET HOME by B&Q” labelled products ensure that business and products offered are increasingly sustainable and ethical. Certified wood Garden furniture, wooden flooring, virgin wood and paper/cardboard material labelled with FSC or PEFC in 100 % of the seen products.

Paints Natural paint can be found within the eco-shop. Paint generally labelled with VOC information.

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Energy saving Wide offer of CFls with promotional information. Products with light bulbs energy score from A-G to identify the level of savings. In store lighting is reduced and complemented by daylight to save energy.

Insulation Recycled insulation material and material from ecological source materials (sheepwool) is offered.

Energy A grant scheme to improve energy efficiency of Sutton Borough efficiency home owners was introduced. The trial was initiated by measures BioRegional, B&Q and the Borough of Sutton. The scheme covers the replacement of boilers, loft insulation, solid wall insulation, tank & pipe lagging, double glazing, cavity wall insulation, solar hot water panels and heating controls. B&Q or their trusted partners

were responsible for the installation of all energy saving measures. Waste Waste management included the separation and collection of all management relevant groups of material such as glass, cardboard, paper, wood, plastics (transparent and coloured), metals, electronic devices, paints, ceramic and others.

Customers’ Customers are actively informed by employees of the eco shop. information Flyers with additional information are placed in the relevant and awareness shelves. Information is given to professionally install energy raising efficient home improvements and eco-labelled products.

Collection Collection points for small portable batteries and light bulbs in points place.

France: In France the visits took place at Brico Dépôt and Castorama.

4.14.1 Castorama

The visit took place at Castorama Englos, in the Centre commercial Les Géants, at 59320 HAUBOURDIN CEDEX close to Lille.

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Table 4-27: Exemplary environmental and sustainability activities identified at Castorama, Haubourdin

Type of Explanation Illustration Measure Promotion of Castorama has developed a set of 4 markings to document eco-products environmental benefits and to highlight eco-products. Customers are informed about the icons and their meaning via a large poster in the entrance area.

Certified wood Garden furniture, wooden flooring and virgin wood predominantly labelled with FSC or PEFC.

Energy efficient Large range of CFLs; small number of conventional bulbs up to max light bulbs 40 W. Prominent and extensive customers’ information to promote sales of CFLs.

Paints Since October 2010 own brand product line of natural paints bearing the EU flower. In addition considerable range of products from other suppliers with EC flower or NF Environment label.

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Glues and Flooring adhesives for sanitary purposes is labelled with German CI sanitary label. A scoring scheme A-E similar to white goods is currently devices introduced to classify sanitary products in order to anticipate upcoming EC legislation. Water There is a considerable range of small and bigger water saving devices, which are all particularly highlighted and promoted. Devices comprise inserts, innovative water taps, lavatory/toilets with small reservoir and innovative toilets reusing washing water of an integrated washing basin.

A PVC free high pressure Kärcher street cleaning device that can use rain water and bears the eco-label is on offer but currently not well accepted by customers.

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Type of Explanation Illustration Measure Heating and A low energy water boiler is highlighted and accompanied by cooling devices explanatory text; air conditioning devices are predominantly stocked A.

Construction There is an offer in wooden bricks to be used for garden shelters material or other construction purposes. Insulation and insulated windows are promoted.

Wall insulation material based on 80% recycled polyester (Ecotex certified) is promoted as innovative approach.

Waste According to French management plans industry needs to achieve management a separation and recover rate of 70% for plastics, cardboard, metal, wood and chemicals. Environmental Annual competition for environmental and sustainable training and performance. Awards for best performing team. incentive for employees Consumer Customers information in entrance area: awareness  Poster explaining environmental marking and partnership with WWF  A well designed box for collection of small WEEE, light bulbs,  Poster promoting bags for life

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Shelf information: Shelf stopper and markings to highlight eco-products, poster with additional background information about CFLs, eco-paints, insulation material, water saving products, take back of WEEE, reusable shopping bags, etc..

All print media are published on certified paper; eco-products are well highlighted in the magazines.

4.14.2 Brico Dépôt

The visit took place at Brico Dépôt Tourcoing, Chaussée Fernand Forest, near Lille. In comparison to Castorama Brico dépot covers the lower price segment and offers a wider range of construction material.

Table 4-28: Exemplary environmental and sustainability activities identified at Brico Depot, Tourcoing

Type of Explanation Illustration Measure Certified wood As part of supply chain responsibility in wood, contracts with suppliers contain an obligation to ensure sustainable wood supply. Training and guidance documents for sustainable forest management and eco-products are part of the company’s policy.

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The vast majority of products is FSC or PEFC labelled; marking “resource saving” as additional promotion tool. Product range also includes kitchen furniture (mandatory from next year) and chip boards.

Lighting Wide range of CFLs; conventional bulbs up to max 40 W.

Paints Range of eco-labelled paints. Due to EU legal limitation almost only acrylic paints with minimum VOC content on offer.

Waste Separate collection of wood and plastics (major quantities), metal management and C&D waste: 65% recovery rate achieved.

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Environmental For training and information of staff a eco-product guidance training of document/manual has been published in January 2011 (provided employees in copy). This manual explains in detail the meaning of labels the conditions and requirements under which a product can be regarded an eco-product according to Kingfisher rules; how to inform clients and how to search and include relevant products into the company database. Training video for new staff asks for knowledge in a broad range of environmental questions related to potential impacts of material and correct management practices; Annual meetings, where environmental and sustainable performance of each store is compared and major priorities and future policies are discussed.

Consumer The focus of environmental information is on brochures and awareness leaflets regularly distributed to customers; The company is starting to roll out use of their eco logo on price labels (see below). Single use plastic bags are completely phased out. Bags for life are provided on explicit customers request. All printed advertisement is published on PEFC labelled paper; information on major environmental and sustainability activities under “future home” is described on the last page. This includes energy saving, environmental protection (PEFC, FSC), the use of bags for life and the return and separate collection of batteries, light bulbs and small WEEE. Eco-products are highlighted on the first page (explanation of labels and marking, and throughout the catalogue in green with short information about the related benefit.

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4.15 Kooperativa Förbundet

Two visits were performed in different store formats of Coop Sweden. The first visit addressed a Coop Konsum store in Hammarby Sjöstad a well situated urban neighbourhood. The store was operational since 10 years with an enlargement and refurbishment performed 3 years ago. The second visit was performed at a recently opened store in Södertälje an industrial town about 30 km south east of Stockholm.

The visits were accompanied by Mikael Robertson, environmental director of Coop Sweden (Hammarby Sjöstad) and Per Baummann, Environmental expert of Coop Sweden (Södertälje).

In the light of the reported commitments the focus of the visits was on:

1. Range of fair trade and organic food products 2. Sustainable fish 3. Waste management

In this context it can be highlighted that Coop Sweden started a programme to promote organic food products back in the 80ties, with a strong focus on environmental arguments. Introduced a “Konsums Countryshop” Coop’s own organic brand was converted into Änglamark, the most prominent brand in the organic sector in Sweden. A major criterion of Änglamark products is third party certification.

The focus on organic food is based on an extended environmental impact analysis performed in 1994, wherein the promotion of organic food was identified as a major parameter for lowering

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indirect impacts from retail activities. Sales of organic products are promoted actively by a lower margin for organic products. In European comparison Sweden has the smallest difference in pricing between organic and conventional food.

With respect to fish Coop Sweden decided to fully ban sales of certain species, to ensure 100% traceability of all fish material (16, 000 tons of direct sales; 35,000 tons including fish based material (fish meal, oil), no purchase from fishing companies using drag nets). In order to ensure compliance with these rules there are annual meetings, and lists of positive fish and reliable producers for internal use by purchase departments. 2-35% of all fish sales are MSC labelled fish.

Further activities demonstrated during the store visits were:

4. Measures to reduce generation of food waste 5. Fund raising for social projects 6. GHG emission reduction measures (in terms of energy efficient building and intermodal transport)

Regarding waste management it can be highlighted that 60% of all organic waste generated and collected in Coop stores throughout Sweden is already recovered in biogas plants. Higher shares are hindered only by the availability of suitable plants and local waste management practices.

In terms of CO2 foot print Kooperativa Förbundet puts a focus on agricultural producers identified as major emission sources (70%) compared to final transport between producers and stores (17%). Therefore certification of producers is a priority in relation to product labelling. Nevertheless Coop has initiated an ambitious intermodal transport programme achieving a 25% share freight transport by train. In particular the long-distance transport between import harbours in the south and the major distribution centres around Stockholm as well as between Stockholm and the northern part of the country are covered. (Train transport could be verified by chance during the stay in Stockholm by watching a long Coop freight train passing Stockholm.)

Table 4-29: Exemplary environmental and sustainability activities identified at Coop Konsum, Hammarby Sjöstad

Type of Explanation Illustration Measure Return point In the entrance area there were two collection machines for for beverage bottles with deposit; deposit is clearly indicated on the machine. bottles Apart of being reimbursed clients are encouraged to donate money to social projects and for reforestation projects.

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Type of Explanation Illustration Measure

Monthly donations are presented to customers on a list between the machines. The return point is equipped with a washing basin in order to enable washing of hands before shopping. Energy The shop is equipped with a sewer port (double doors); natural efficiency light is entering in one corner of the store. Lighting is with low features energy T5 fluorescent tubes. Eco-products In this store the share of eco-products (national and EU labelled) amounts almost to 14% of the overall sales. Therefore the large share is Kras and Swan labelled (12%); MSC amounts to 0.3% of overall sales. EU eco-label contributes 0.7%.) Fair trade In coffee, chocolate, cocoa, tea and tropical food (namely products bananas) there are a number of products on offer. Often the fair trade logo is accompanied by the organic logo.

Organic food In the entrance area there is regular customers’ information about organic products on offer. Prices for organic food are in general a little higher than conventional products, but the difference is small. Eggs conventional and organic eggs are sold at similar price. There is a wide range of organic products on offer in all food categories, such as fruits and vegetables (fresh and canned), tea, cereals, dairy food, meat, vinegar, oil, fish, cereals, etc. The annual sales ratio for organic products in this store is well above 10% (12/84).

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Type of Explanation Illustration Measure

Sustainable fish Coop Sweden has developed a list of fish species on sale, has introduced complete traceability and has limited fishing areas and companies that are used as partners. In store there is printed customers’ information about the COOP fishing list, and WWF fish recommendations for fresh fish. In packaged and in particular in frozen fish there is a range of MSC labelled products.

Eco-labelled In cleaning products and tissues there is a considerable amount of non-food products labelled with the Nordic swan. products

Waste The store was equipped with a compactor for cardboard (68 separation tons/year); plastic collection amounts to 5.1 ton/year in this store; facilities in biodegradable waste is collected in separate bins for vegetable store and meat, and stored in a cooling area for transport. Waste meat is used for feedstock preparation; annually 21.250 tons of biowaste collected in this store are sent to biogas plant

Calculation of Any outdated product is taken out of the inventory electronically

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Type of Explanation Illustration Measure food waste with online transmission of information to central registry. physically Discount actions are used to minimise waste rates. destroyed

Packaging Transport packaging consists to a large extent of plastic trays. Customers’ bags are on sale; one paper and one plastic bag are on offer; from each plastic bag 3 cents are directed towards social and re-forestation activities, as communicated on the bag.

Consumer Consumer awareness is directed to social commitments, awareness reforestation actions, organic and other green products, fair trade raising and intermodal transport in-store mainly by means of posters on (intermodal transport, organic fruits), wall text (fair trade), leaflets and posters (sustainable fish) and monthly newsletters or printed fair trade advertisement. organic food Regular monthly special offers for organic products. sustainable fish Print media are published on certified paper (Nordic swan); social fund Labelled products are highlighted. raising Explanatory text describes the meaning of labels. CO 2 For cooking recipes customers are invited to choose an ecologic compensation alternative for highlighted ingredients. projects Specific articles highlight producers of eco-products such as Intermodal organic milk which is marketed since 20 years in Sweden. transport Kras labels together with the EC organic label and the Nordic swan

are frequently used on product packaging.

Apart of labelling on the product packaging (in general national and EC) customers are directed towards these products by mean of green marking on the price tickets in the shelves.

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Type of Explanation Illustration Measure

The second visit took place at Coop Konsum Folkparken in Södertälje a neighbor city of Stockholm, in a fairly wealthy area. The store was opened in autumn 2010 and features a number of energy efficiency measures.

Table 4-30: Exemplary environmental and sustainability activities identified at Coop Konsum, Folkparken

Type of Explanation Illustration Measure Return point Integrated into the building is a separated return point for for beverage beverage bottles well visible from the parking lot; The return point bottles is equiped with a washing basin in order to enable washing of hands before shopping (for details see above) and give information about monthly donations to social and environmental projects. (SE standard) Energy The shop is currently in the process of being certified according to efficiency the swedish green building council (GBC) standards, comparable to features BREEAM the UK environmental classification system. Like the other store it is equipped with a sewer port; natural light is entering in the front side of the store.

Lighting is performed with T8 fluorescent tubes (80 lux/m²). LED is used for the cooling devices. Automated extinction of light during nights. No reduced illumination during cleaning loading, due to intervention of labour union in Sweden. Heat recovery from the cooling refrigeration system is used for heating purposes.

Low temperature devices for more effective use of recovered energy. (External energy supply only intermediate <5000kWh).

Real time monitoring of consumption and alert system.

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Type of Explanation Illustration Measure

Automated on-demand regulation with CO sensor regulating additional air supply, and intelligent location of air conditioning and heating outlets reduces the consumption. Fertical wall cooling areas and freezers are closed; night curtains are used for stand alone devices.

GHG emission Apart of recycled energy supply Folkparken is served 100% by reduction renewable energy.

Cooling and refrigeration is performed by a transcritical CO2 system. Annual refrigerant leakage is down to 5-10%.

Eco-products In this store the share of eco-products (national and EU labelled) amounts almost to 10% of the overall sales. Thereof the large share is Kras and Swan labelled (6%); MSC amounts to the 0.4% of overall sales. EU eco-label contributes 0.7%.)

Fair trade In coffee, tea, chocolate, cocoa and tropical food (namely products bananas) there are a number of products on offer. Often the fair trade logo is accompanies by the organic logo.

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Type of Explanation Illustration Measure Organic food There is a wide range of organic products on offer in all food categories, such as fruits and vegetables (fresh and canned), tea, cereals, dairy food, meat, vinegar, oil, fish, cereals, etc..

The annual sales ratio for organic products in this store is around

5%.

Sustainable fish Coop Sweden has developed a list of fish species on sale, has introduced complete traceability and has limited fishing areas and companies that are used as partners. In store there is printed customers’ information about the COOP fishing list, and WWF fish recommendations for fresh fish. In packaged and in particular in frozen fish there is a range of MSC labelled products.

Eco-labelled In cleaning products and tissues almost all products are labelled non-food with the Nordic swan or Bra Miljö (little lower requirements or the products EU flower). Waste The store was equipped with a compactor for cardboard (68 separation tons/year); from the opening in November 2010 to June 2011 (6 facilities in months) the separate collection resulted in the following amounts store in this store: plastic 1.3 ton; biodegradable waste 5.6 tons (sent to nearby bio gasification plant), cardboard 18.4 tons.

Packaging Transport packaging consists to a large extent of plastic trays. Customers’ bags are on sale; one paper and one plastic bag are on offer; from each plastic bag 3 cent are directed towards social and re-forestation activities, as communicated on the bag. In addition a cotton bag for life is offered to customers at the cashier.

Consumer Consumer awareness is directed to organic and other green and awareness fair trade products, by means of wall text (fair trade), leaflets and

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Type of Explanation Illustration Measure posters (sustainable fish), printing on shopping bags and printed advertisement. Print media are published on certified paper (Nordic swan); Labelled products are highlighted with green price ticket. Kras labels together with the EC organic label and the Nordic swan are frequently used on product packaging. Apart of labelling on the product packaging customers are directed towards these products by means of green price tickets in the shelves.

4.16 LeroyMerlin

The visits to LeroyMerlin took place at San Sebastian de los Reyes and at Las Rozas commercial center suburban agglomerations in the north-east and north-west of Madrid. With La Rosas a visit from the last year was repeated which allowed to assess progres and development made. A planned visit to Parque Comercial Rivas Futura had to be cancelled due to closing days.

The visits were accompanied by Susana Posada (San Sebastian) and Gonzalo Anguita Alegret (Las Rosas) the Institutional Comunication and CSR and Quality & Sustainability Managers from Leroy Merlin Spain.

In accordance with reporting and visibility of comitments in store the visits focussed on:

1. Increase the number of FSC/PEFC certified timber products (number of available references) in every range of products and related information (taregt 30% of sales; all products labelled) 2. Increase "A" categories for domestic appliances 3. Increase free from chemical gardening products (739 references) 4. Increase efficient watering systems sales to save water consumption 5. Increase the use of reusable energy (206 references for renewable energy apliances) 6. Sales of reusable and biodegradable shopping bags

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Table 4-31: Exemplary environmental and sustainability activities identified at LeroyMerlin, San Sebastian de los Reyes, Madrid Spain

Type of Explanation Illustration Measure Environmental Eco options is the company marking for sustainable and marking environmentally friendly products; (Energy efficient, water saving, sustainable forestry, renewable energy and healthy home). Customers are informed about the meaning by means of a poster in the entrance area, and find the corresponding marking on shelves and product price labels.

Sustainable FSC/PEFC labels and corresponding marking are present in all forestry/wood wooden product categories (full wood, laminated), gardening tools, outdoor indoor products, final products, wooden boards to a large extent. Explanatory posters provide information about FSC/PEFC. One producers uses the label Carbon neutral. Wooden garden furniture is labelled if made of Acacia.

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Type of Explanation Illustration Measure Water saving A number of products (e.g. taps, irrigation systems, garden products gravel) bear the water saving marking.

Energy efficient Isolating windows of the brand “EcoMerlin” are marked with products the energy saving label. Energy efficient light bulbs are promoted by label and presentation in shelves. Insulation material is marked as “eco-efficient". Motion detectors are marked.

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Type of Explanation Illustration Measure Renewable A limited range of solar lamps, battery rechargers and energy ventilators promoted with the renewable energy marking.

Save home A small range of paints (namely for children rooms) bears the EU eco-label. Shelf marking.

Free of A limited selection of organic seeds and insulation material is chemicals labelled and marked with “sustainable home” label. products

Carrier bags Free plastic carrier bags are made 60% out of recycled material and bear a recommendation to dispose off in the recyclable bin.

Bags for life are offered at a shelf in the metal department of the store.

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Table 4-32: Exemplary environmental and sustainability activities identified at LeroyMerlin, La Rosas, Madrid Spain

Type of Explanation Illustration Measure Environmental Customers find the eco-option markings on posters in marking the entrance area, on shelves and product price labels, and are informed about the meaning in the corporate magazine.

FSC/PEFC The labels are present in the majority of wooden product wood categories (full wood, laminated) and gardening tools. Explanatory posters provide information about FSC/PEFC namely in the parquet flooring department. TFT is used as another label system for sustainable wood. A LeroyMerlin label has been introduced to highlight sustainable wood (no further explanation about

requirements in store up to now). First wardrobes and kitchen furniture is certified, and highlighted. There is a range of certified garden shelters without customers’ information on the product. Information however, is contained in the online database and can be searched on request.

Cork is partly FSC labelled. The remaining cork products bear a producer sustainability label. Wooden garden furniture is labelled and marked in the catalogue; for acacia, teak and amburena a 100% share has been reached according to oral information. In store labelling could be identified for one acacia product. In catalogues the label can be found for other woods. Wooden decking for bathroom TFT labelled.

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Type of Explanation Illustration Measure Water saving Rain water collection systems are promoted in store. products Water savings via innovative taps is quantified and highlighted in shelves. In catalogues clients find information about water savings due to innovative taps, aerators, shower heads, etc). In store water saving marking can be found in small on some of the price tickets.

Energy In catalogues customers are informed about energy efficient savings due to double glazed windows. products Energy saving light bulbs are marked and presented like in other stores. Motion detectors marked. White kitchen devices in general are classified A level. Insulation material is promoted as energy efficient.

Renewable A range of solar panels is on offer partly with specific energy marking. Solar lamps are on offer, but are not specifically highlighted or promoted.

Save home One product line of paints bears the EU eco-label. Customers’ information about maximum VOC contents according to EU legislation.

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Type of Explanation Illustration Measure

Free of There is a range of organic gardening products (fertilizer, chemicals repellents, etc) and bio - seeds on offer, labelled and products marked with “sustainable home” label. Ecological insulation material is highlighted as eco- option.

Carrier bags Free plastic carrier bags made of recycled plastic (60%) and reusable alternatives are offered at the cashiers.

Customers’ In catalogues customers’ find detailed information about information saving measures and relevant products are highlighted by eco-option marking; meaning of national/ international labels used is explained.

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4.17 Lidl (confidential)

Germany: The store visit was performed at Lidl, 51063 Köln-Deutz, Deutz-Mühlheimer Straße 140- 146, Germany.

The REAP contact person supported the visit. Taking photos and notes was allowed.

The focuses of the verification visit were sustainable products (“Extend the range of sustainable products on offer in Germany which are certified according to ecological standards”), regional products (“Extend the absolute number of milk based products on offer from regional sourcing and manufacturing, by launching Lidl´s new own brand of milk-based regional products”), freezing cabinets (“Increase the absolute number of new, energy-saving freezing cabinets installed in Germany”) and energy efficient store concept (“Make stores more energy-efficient by rolling out the new energy efficient store concept”).

The visit started with a short meeting for introduction and discussion. Information concerning the commitments was given and folders about the products and the store concept were handed out.

The commitment “Extend the absolute number of milk based products on offer from regional sourcing and manufacturing, by launching Lidl´s new own brand of milk-based regional products” was not appropriate to be shown in this store but a folder about the products was given. These milk- based regional products are very common in Lidl stores in Bavaria. Oral information and brochures explained the energy efficient store concept.

In addition the opportunity was used to check any other environmental activity taken.

The visit was performed at Lidl, Deutz-Mühlheimer Straße 140-146, Köln-Deutz.

Table 4-33: Exemplary environmental and sustainability activities identified at Lidl, Köln-Deutz

Type of Measure Explanation Illustration Eco-labelled A broad range of eco-labelled products in the different categories products are offered in the store.

EU-flower: could be identified for some products: e.g. washing and cleaning products, toilet paper etc.

“Blue Angle”: Products such as toilet paper, folders, envelopes, note pads, insect-protection, colourings and paints are certificated with the “Blue Angel”.

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Type of Measure Explanation Illustration

FSC/PEFC: Several paper products e.g. kitchen rolls, toilet paper, paper serviettes are labelled with FSC or PEFC. Depending on the current assortment of goods, normally wood products are also FSC labelled.

MSC : MSC label could be identified on the fish assortment

Fair trade and Fairglobe: Fairglobe is Lidl´s own product line. It could be identified for products like bananas, tea, coffee, instant coffee, chocolate, wine, juice, rice etc.

“Öko-Tex Standard 100” textiles: All observed garments were labelled with “Oeko –Tex Standard 100” tag. This included trousers, socks, towels, underwear, child wear etc.

Products from A large number of the offered products are organic origin. organic farming

Lidl´s own Bio-products within the product line “Biotrend” are offered in Product line categories like tea, juice, sugar, milk, cheese, butter, yoghurt, “Biotrend”: freezing vegetables, pasta, bread, jam, honey, oil, salad etc.

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Type of Measure Explanation Illustration

Regional A broad range of regional products is available: e.g. cake, meat, products fruits, milk, eggs, cheese, wine, juice etc.

Energy The most important technical part is the integral system. It efficient store produces the cooling demand, which is needed for air conditioning concept of rooms, and to cool the product above freezing. The plant is installed on the roof of the store. Through pipes on the roof of the plant it is connected with the building inside. By cooling the product

the coolant warms in the pipe. It flows back into the integral system, where the heat is recycled. In winter the waste heat from refrigeration equipment is used for heating. In summer, the ground control system is integrated in the cooling circuit.

The installed floor heating is part of the energy efficient store concept and is supplied from the integral system.

Lightning System: The installed fluorescent lamps require less energy and last longer.

Huge windows let enough daylight in the store.

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Type of Measure Explanation Illustration

Environmentally friendly freezing cabinets: Modern, closed freezers and fridges are installed.

Waste The following fractions are collected separately: plastic, cardboard, management organic waste and PET-bottles (deposit system).

For customers a collection system for paper/cardboard and plastic, and a collecting box for batteries are set up.

Shopping Bags Different types of carrier bags are offered at the cashier desks: plastic carrier bags labelled with “Made of recycled materials” and the logo “Blauer Engel” and reusable shopping bags made of cotton.

Communicatio Leaflets at the store contain comments to FSC, PEFC, MSC, n campaign to “Biotrend” and “fairglobe” certified products and regional products. raise the Furthermore all promotion for textiles is labelled with the logo customer’s “Oeko-Tex-Standard 100”. Regarding communication campaign via awareness of internet - items (e.g. Blauer Engel, FSC, Grüne Blume, MSC etc.) environmenta could be found at www.lidl.at under the section “Environment and lly friendly sustainability”. products Regional products are specially promoted at the store.

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4.18 Marks & Spencer

The store visit was conducted at a recenty opened Eco-learning store at Ecclesall Road in Sheffield.

Based on the reporting for 2011 and the visibility of M&S commitments in store, the visit focussed on eco-learning measures and energy efficiency measures as established in the new “eco-learining” stores. The visit was accompanied by a store representative, and focussed on different eco features highlighted and especially on the eco-learning measures and energy efficiency measures as established in the new “eco-learining” stores. In 2010 the visit took place at the M&S flag ship store in London.

Table 4-34: Exemplary environmental and sustainability activities identified at Marks & Spencer, Sheffield

Type of Explanation Illustration Measure Concept of eco- M&S aims at becoming one of the most sustainable learning store retailers by 2015. In this context and as part of the sustainability strategy and policy implementation, M&S has established learning stores to monitor what kind of features and initiatives in this field work and can contribute to new stores which are more eco- friendly than the ones already established. The store in Sheffield is equipped with - Natural ventilation - Biodiversity features such as indigenous planting and wildlife habitats - Rainwater harvesting - Reclaimed bricks - Heat reclaim technology - 100% FSC certified timber - Sustainable cycle shelter - Green roof and living wall - Sun pipes - Polished concrete floor - Electric car charging point - 100% LED lighting - Real-time public transport information Considerate The store has received a Considerate Construction Construction Scheme Score of 37.5 out of 40, making it one of the Scheme Score most sustainable stores in the UK. The store's carbon emissions is estimated to be 23% lower and energy usage 30% lower than a traditional similarly sized store.

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Type of Explanation Illustration Measure Training of All employees of the staff have been fully trained to employees on understand the store’s environmental features and the store’s are encouraged to share this information with the environmental customers. features

Information for The special eco features of the store are presented customers on throughout the whole store to inform customers and the special eco employees of them. features The information is presented in form of overview boards, large posters, stickers, banners and brochures in the café.

Biodiversity The store has a green “living wall” and is home to 62 and wildlife types of plants and species of wildlife. It is especially habitats intended to attract native bees and butter flies by the plants, additionally it contributes to the building’s insulation. The living wall is allocated on one side of the building and watered every Green wall morning.

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Type of Explanation Illustration Measure Green roof of the store

Further, the roofs of the store and the shelters for trolleys and bikes are planted with living sedum plants creating additional living space for wildlife and insulating the store. Green roof of the shelter for bikes

and trolleys

Bird boxes, feeding and insect

chamber

Bird boxes and insect chambers were established to provide additional habitats for birds and insects.

The insect chamber is established on the parking area; bird boxes are installed in several places at the wall and around the parking area. With these actions ecological value was created on a site where none was.

Rainwater Rainwater is collected in a 13,000 litre tank which is harvesting used to flush staff and customer toilets and water the living wall. Using rainwater will reduce water supply costs by more than 40 per cent. In the area of Sheffield, a lot of rainwater can be collected with 131 rain days per year.

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Type of Explanation Illustration Measure Energy saving The store is the first throughout the UK to use 100% lighting LED lighting. The store is equipped inside and outside with LED lightning. Inside sun pipes have been additionally installed in the store and staff area which bring a lot of daylight into the building. Light sensors and dimmers adjust automatically the LED lighting lighting when it is not needed. The park is also equipped with LED lighting. With the application of the LED system up to 80% less electricity than in a standard building is used.

Sun pipes in the store area

Panorama windows

Construction For the construction of the building reclaimed bricks with used and from a local mill were used to build the foundations recycled and retaining walls as well as the outside wall of the materials store.

Sustainable Sustainable materials were used to construct the construction building. materials 100% FSC certified timber was used for the construction of as well as polished concrete floors to reduce the need for additional materials for floor covering.

A considerable amount of CO2 emissions were prevented by using these sustainable and recycled construction material.

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Travel and On the parking area an electric car charging point was access installed to allow customers to recharge their electric and hybrid cars. In addition, a sustainable car shelter with planted roof was installed.

Further, a real time bus time monitor is available in the store. The sustainability policy especially tries to influence how customers are travelling to the stores.

Community The community around the eco-learning store was involvement involved into the earliest project stages. Pupils from local school have visited the site on a regular basis to learn about sustainability. In addition, students from the local university were involved to document the sustainable activities related to the store.

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Type of Explanation Illustration Measure BREEAM The store was designed in line with the BREEAM Excellent Store (Building Research Establishment Environmental Assessment Method), which is the most widely used environmental assessment used for the construction of buildings. For the construction of the store, specific areas had to be considered including energy and water

generation and use, sustainable materials, landscape and ecology as well as travel and access. As the store has achieved BREEAM Excellent rating, the store is recognised as leading standard in sustainable construction. Eco-friendly, The store’s plastic carrier bags are made of 100% recycled and recycled material and are charged with 5p in order to reusable carrier reduce the amount of carrier bags. bags are charged

Plastic bags made of 100% recycled material

Bags for life are available in different sizes and designs.

Bags for life

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Type of Explanation Illustration Measure Funding of The profit from charging the plastic carrier bags is local donated fully to environmental charity to fund local environmental environment projects, e.g. regeneration of industrially projects polluted areas etc.

Closed fridges Some fridges are closed with glass doors in order to keep the cold air in the cooling system. This newly introduced system is kind of a pilot project and will be adopted for all fridges is the system is well accepted by the customers. The closed fridges save about 33% of energy.

Fridges closed with glass doors All fridges which are not yet closed by glasses are closed by roller blinds during the night/when the store is closed to save energy.

Fridges closed during night with The fridges which are not yet closed by glass doors roller blinds have a special ventilation area to save energy.

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Type of Explanation Illustration Measure

Ventilation area of fridges Separate waste Packaging waste (recycables) is collected separately at collection the store internal café.

Separate collection of packaging waste at the store’s café Reduction of Product design has changed in order to use less packaging used material and more sustainable material (e.g. thinner and improved cardboard from recycled material). recyclability of All packaging material of M&S can be recycled. packaging material

Concentrated Some products are available as concentrates (e.g. products to washing detergents and conditioners) to reduce reduce packaging material. packaging material

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Type of Explanation Illustration Measure Reusable The trays and boxes that are used for transport and logistic trays storage/presentation of products can be reused.

Natural air The store is equipped with a natural air ventilation ventilation system saving energy. system Energy The store is equipped with an energy recovery system. recovery The heat expelled from the store’s refrigeration units system is captured and used for heating the store. This helps to reduce the carbon emissions of the store by 23%.

Remote The store is monitored by a 24h and 7 day working monitored remote monitoring system in order to measure in lighting, air- detail and regulate when, where and how much conditioning energy is used. and refrigeration system Entrance area The store lobby has a sewer port and a special with lobby and entrance area to reduce draughts. Hence, the amount double doors of heat which is lost through the front door is reduced. to reduce draughts

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Type of Explanation Illustration Measure Promotion of The coffee available in the store internal café is organic, fair- especially promoted as it is organic, fair-trade and trade and rainforest alliance certified. environmentall y certified products

Promotion of certified coffee FSC Packaging of paper material is certified with the FSC certification of label. packaging paper and cardboard

Recycling of All construction and demolition waste was recycled to the build the store building. construction and demolition waste

Products made Packaging and also some products are partly or to of secondary 100% made of secondary raw materials (e.g. bin raw material liners).

4.19 Mercadona

The visits to Mercadona were performed at the logistic platform of Villadangos del Páramo in the Province of León and at the store La Huertona in Trobajo del Camino close to León. The findings were further confirmed by an ad-hoc visit to a Mercadona store at Octavio Alvares Caballo street in León.

The visits were accompanied by Margarita Muñoz and Adela Torres from the Environment Department. Explanations on technical features and specific characteristics were provided by the technical director (the distribution centre) and by technical expert and store operator (the store).

Based on the current reporting the visits focussed on the following commitments:

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1. Eco-efficient buidling with heat recovery and 20 other measures 2. Regenerative braking systems for transelevators converting braking energy into electricity in the distribution centre as additional saving measures. 3. Reduction of single-use plastic bags by introducing awareness campain, and reusable bags. 4. Selling own brand’s milk and fruit juices in FSC certified Tetra Pak packaging.

(In 2010 the visits took place at Pinto a recently built suburban municipality south of Madrid. The shop was recently opened (2009) and represents an ecologic shop as regards energy saving measures implemented and was completed by a visit to the regional distribution center in Ciempozuelos.)

Table 4-35: Exemplary environmental and sustainability activities identified at Villadangos del Páramo

Type of Explanation Illustration Measure General The centre is serving the entire north-west of Spain and is features composed of a dry food and a cooled storing unit.

Eco- efficiency The newly constructed distribution centre is fully automated measures and shows all features of a low energy and low environmental impact building with renewable energy generation (mandatory in Spain for all new construction), local flora to minimize environmental impact and save water, and rain water recovery (50,000l/year corresponding to 10% of water usage).

All run-off water is collected, filtered and cleaned (oil/water separator) in order to prevent contamination of surrounding ground water, and is reused for cleaning an irrigation purpose.

Photovoltaic panels produce and annual output of 100,000 kWh; thermal panel provide warm water supply in changing rooms and canteen. Exhaust heat from refrigeration system is used to heat up leg room in storage rooms. Service rooms are equipped with movement sensors to control lighting Hall for cleaning of reusable packaging is served with natural light reducing lighting needs.

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Type of Explanation Illustration Measure

Regenerative As additional energy recovery measure the distribution centre braking is equipped with devices which transform the braking energy systems into electricity. In total 83 devices are installed in the plant. Each reduces the energy consumption of the elevators by 25- 30%. The overall gain is 5% of the electricity used. Exhaust heat from running belts is used for heating of the storage halls and reduces external energy demand.

Optimised Regional distribution centres are automated and served by transport and standardised vehicles. Locations are selected in order to ensure logistics system are close spatial relation to major providers (milk, eggs, meat, cheese, fruits, vegetables, mineral water), regional production (bread)/packaging of fresh foods. By means of regionalisation the average distance between stores and distribution plant could be reduced by 50 km. The automated storage and ordering system allows an effective and optimised packaging and delivery on demand in minimised time. The system works with standardised product pallets. Transport packaging has been further reduced to a minimum compared to the visit last year near Madrid. Delivery is combined with backhauling of store waste (plastic, cardboard, polystyrene, batteries), which is treated (compacted, transported to recovery plants centrally for all regional stores in the distribution centre, and of reusable transport packaging (plastic trays) which are cleaned and refilled. (Note: Lightbulbs and fluorescent tubes are picked up directly from the stores by authorized waste managers, because they are too fragile to be backhauled.)

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Type of Explanation Illustration Measure Reusable Plastic trays are foldable for further reduction of storage needs packaging (1 old tray equals by 4-5 new ones).

Waste Hazardous waste from stores and the centre is collected in a management closed storage area. Packaging waste from the distribution centre (cardboard, plastics) is collected - partly automatically in big containers; store waste is collected in the centre via backhauling. The centre is equipped with compactors for cardboard, plastics, polystyrene.

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Table 4-36: Exemplary environmental and sustainability activities identified at Trobajo del Camino

Type of Explanation Illustration Measure Customer bags All plastic bags are on sale; with fees of 2 cent for the simplest version to 60 cent for a very robust bag for life. It is obvious that customer bring own bags for shopping. The use declined by more than 80%. Home delivery is offered using specific bags. Customers use bags for life or bring own sacks.

Eco- efficiency Energy efficiency measures are similar to the ones observed measures during the visit last year. They comprise heat exchanger unit and energy recovery from air conditioning and cooling (the sum of all these measures provides 20% of annual electricity consumption of the store).

The cooling area with circulating air is installed centrally in the store). Fast closing doors to storage rooms, sensors and alarms in service and storage rooms. Energy efficient light bulbs (35 W), automated illumination/extinction of lights during day/night, electric elevators. Porch and heat curtain at entrance door, reduced height of ceiling, voltage optimisation: store income voltage step down.

FSC labelled Own brand beverage packaging of new format (Hacendado) is milk and juices FSC certified. This comprises a considerable range of juices, as well as fresh and UHT milk.

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Type of Explanation Illustration Measure Reusable In addition to the plastic trays for fruits and vegetable, transport fish is sold in plastic trays. This allows using a smaller packaging amount of ice and prevents polystyrene waste, which is nevertheless also recycled when it’s generated, but the aim is first to reduce the amount of waste generated.

Additional eco- Mercadona’s own brand chips are produced exclusively with products olive or sun flower oil. Palm oil is not used.

“Bosque verde” In line with last years’ target, all cellulose products of the sustainable Mercadona brand Bosque Verde are FSC certified even if not cellulose bearing the FSC logo. The product package is labelled with the WWF logo, because the WWF logo was better known in products Spanish society than the FSC logo when this measure was implemented. The FSC custody chain certificate was provided.

Conditioner Accordingly all Bosque verde conditioner is concentrated. and other Almost 100% of Bosque verde products bear the Sustainability washing/cleani Charter label. Customers are informed about saving potential. ng products

Reduced Mercadona has expanded the range of products with reduced packaging packaging and in addition to the products reported last year has optimised and reduced primary and secondary packaging for salt, coffee, cereals, rice, wine, mayonnaise, , soap, etc..

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Type of Explanation Illustration Measure

Communicatio n Special Environmental Report, specifically focused on communicating to the general public Mercadona’s actions with environmental relevance.

4.20 Mercator

Mercator was selected for two store visits which were performed at two different types of Mercator stores in Ljubljana, Slovenia:

 Mercator Hipermarket Smartinska, Smartinska 102, 1000 Ljubljana  Mercator Supermarket Poljanska, Mesarska 11, 1000 Ljubljana

The REAP contact person and the representatives of the stores supported the visit. Taking photos and notes was allowed.

Special attention was paid to the verification of commitments “Decrease the specific use of electricity, dependent to type of stores in average for 4 % or in absolute terms for 8 GWH”, “Decrease the consumption of heating fuel (oil, gas, district heating, district heating on biomass, LPG) by 6 %” and “Implementation of environmental Balanced ScoreCard and IT support for the group of parameters written down ISO 14001”.

Before starting the store visits, a meeting at the Environmental Protection Office of Mercator, Slovenceva cesta 25, Ljubljana was held for introduction and discussion. During the visit the annual Company Report of Mercator was handed over to the expert.

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Under the headline “We care about nature” issues like

 “Commitment to sustainable development”  “Environmental management system”  “Waste and other environmental aspects”  “Sustainable logistic and supply chain organization”  “Energy efficiency and energy-efficient buildings”  “Environmentally friendly projects in 2010” have been explained in the Company Report 2010.

Main environmental and sustainable statements in this report are:

“Throughout our operations, Mercator is stressing the concept of sustainable development, corporate social responsibility, and within the latter, the issue of the company's relationship with all stakeholders.”

“Mercator is the only trade company in Slovenia engaging in wholesale or retail of fast-moving consumer goods to be awarded the ISO 14001 certificate.”

“Compared to the reference year 2008, we cut the use of separation bags at check-out counters by 21 percent, and the use of carrying bags by 22 percent.”

“Sorting of waste packaging has resulted in prevention of nearly 10 thousand tons of carbon dioxide emissions, and saving of 360 thousand cubic meters of water and over a thousand trees.”

“Rational management of energy and natural resources, and carefully devised measures to reduce electrical consumption resulted in savings of 4% at the company Mercator, d.d., in 2010.”

“Since 2000, our shopping centers have been constructed according to the principles of efficient use of energy.”

In addition the opportunity was used to check any other environmental activities taken.

The first visit was performed at Mercator Hipermarket Smartinska, Smartinska 102, 1000 Ljubljana.

Table 4-37: Exemplary environmental and sustainability activities identified at Mercator, Hipermarket Smartinska, Ljubljana

Type of Measure Explanation Illustration Reduction in 2010 the Sustainable Development Council was launched at electricity use Mercator Group. It coordinates the energy management/construction, waste management and other environmental aspects, purchasing and sales, marketing, store

format development , HRM and public relations.

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Type of Measure Explanation Illustration Mercator defined the Code of Responsible Energy and Environment Management to motivate employees to adopt a desirable approach to energy, material, and waste management in their workplaces.

Stores, offices, distribution centres and headquarters of Mercator in Slovenia are in compliance with ISO 14001 standard.

Mercator established a priority list of measures for the efficient

use of energy. Focuses are on the

 Raising awareness and education of employees on this subject  Installing covers on refrigeration equipment  Replacement and adaptation of the existing lighting in light boxes with energy-efficient LED luminaries  Energy bookkeeping  Targeted energy consumption monitoring  Remote control and management of central control systems

Since 2000, shopping centres have been constructed according to the principles of efficient use of energy, which include

 Improved heat insulation  Optimization of glass surfaces  Use of daylight  Controlled shading  Displacement ventilation with floor heating and cooling  Exploiting waste heat from refrigeration appliances and HVAC equipment  Managing buildings through a central control system etc.

During the store visit the following measures were shown and explained  Freezers and fridges cabinets are furnished with blanking covers and should be continuously closed by staff and customers (signs on the windows)  All vertical and horizontal freezing cabinets are closed

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Type of Measure Explanation Illustration  For the use of daylight large windows are installed in the roof of the store  Fluorescent tubes (low energy) are used at stores for lightning, automatically turning-off during the night.  An automated energy measurement system is installed and was explained on the PC in the store. All information collected were automatically processed and used for analysis and improvement.  Information booklets for employees explaining how to reduce energy consumption (e.g. turn on/off the light, adjustment of thermostat regarding store heating, etc.) are available.

Reduction in In the store a floor heating system is installed to save energy. heating fuel use Implementation BSC is implemented: All necessary data are available but not all of environmental data are yet transferred into the IT system. An environmental Balanced Score map for each store was presented as the final goal. Card Products from A broad range of eco-labelled organic products is available: e.g. organic farming for vegetables, fruits, bread, milk, eggs, cheese etc. Mercator offers regional products and is preparing it’s own product line.

FSC paper Writing paper, envelopes, toilet paper, tissue paper etc. are FSC labelled.

Waste The following fractions are collected separately: all types of management waste packaging, organic waste, WEEE, batteries and fluorescent tubes, hazardous waste,….

Cardboards are pressed into packages and are used in recycling processes.

Reusable transport carrier boxes for fruits, vegetables and bread are used.

Collecting Collecting boxes for batteries and energy saving bulbs are set up. systems for batteries and

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Type of Measure Explanation Illustration energy saving bulbs

Bags and All carrier bags are on sale; different bags are offered, like cardboard boxes reuseable bags and plastic bags. made of recycled material Furthermore cardboard boxes made of recycled material for home delivery are offered at the cashier area.

The second visit was performed at Mercator Supermarket Poljanska, Mesarska 11, 1000 Ljubljana. Table 4-38: Exemplary environmental and sustainability activities identified at Mercator, Supermarket Poljanska in Ljubljana

Type of Measure Explanation Illustration Reduction in 2010 the Sustainable Development Council was launched at electricity use Mercator Group. It coordinates the energy management/construction, waste management and other environmental aspects, purchasing and sales, marketing, store

format development, HRM and public relations.

Mercator defined the Code of Responsible Energy and Environment Management to motivate employees to adopt a desirable approach to energy, material, and waste management in their workplaces. Stores, offices, distribution centres and headquarters of Mercator in Slovenia are in compliance with ISO 14001 standard. Mercator established a priority list of measures for the efficient use of energy. Focuses are on the

 Raising awareness and education of employees on this subject  Installing covers on refrigeration equipment  Replacement and adaptation of the existing lighting in light

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Type of Measure Explanation Illustration boxes with energy-efficient LED luminaries  Energy bookkeeping  Targeted energy consumption monitoring  Remote control and management of central control systems

Since 2000, shopping centres have been constructed according to the principles of efficient use of energy, which include

 Improved heat insulation  Optimization of glass surfaces  Use of daylight  Controlled shading  Displacement ventilation with floor heating and cooling  Exploiting waste heat from refrigeration appliances and HVAC equipment

 Managing buildings through a central control system etc.

During the store visit the following measures were shown and explained  Freezers and fridges cabinets are furnished with blanking covers and should be continuously closed by staff and customers (signs on the windows)  All vertical and horizontal freezing and fridges cabinets are closed  For the use of daylight, are large windows installed in the

front of the store

 Fluorescent tubes (low energy) are used at stores for lightning. Automatically turning-off during the night.  Information Booklets for employees explaining how to reduce energy consumption (e.g. turn on/off the light, adjustment of thermostat regarding store heating, etc.)

Reduction in In the frame of the process concerning ISO 14001 there are heating fuel different activities appointed at the environmental programme to use reach this commitment. This kind of commitment couldn’t be verified during the store visit Implementati BSC is implemented: All necessary data are available but not all on of data are yet transferred into the IT system. An environmental map environmenta for each store was presented as the final goal. l Balanced Score Card Products from A broad range of eco-labelled organic products is available: e.g. for organic vegetables, fruits, bread, milk, eggs, cheese etc. farming Mercator has an own product line and offers regional products. Mercator offers regional products and is preparing it’s own product line.

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Type of Measure Explanation Illustration

FSC paper Writing paper, envelopes and tissue paper are offered in both standard quality and FSC labelled quality. Waste The following fractions are collected separately: all types of waste management packaging, organic waste, WEEE, batteries and fluorescent tubes, hazardous waste,…. See above

Cardboards are pressed into packages and are used in recycling processes.

Reusable transport carrier boxes for fruits/vegetables and meat are used.

Collecting Collecting box for batteries are set up. systems for batteries Cardboard boxes made of All carrier bags are on sale; different bags are offered, like recycled reuseable bags and plastic bags. material Furthermore cardboard boxes made of recycled material for home delivery are offered at the cashier area.

4.21 METRO Group

Metro Group was selected for store visits which were performed at two stores in and near Düsseldorf, Germany:

 Metro Cash & Carry GmbH, Schlüterstraße 3, 40235 Düsseldorf  Metro Cash & Carry GmbH, Saarstraße 9, 58332 Schwelm

The visits were announced and agreed a few weeks in advance. The REAP contact person and the representatives of the stores supported the visit. Taking photos and notes was allowed.

The main focuses of the visit were on the commitments regarding sustainable fish (“To extend sustainable fish assortment”) and energy efficiency (“Reduction of the specific energy consumption per m2 of selling space.”).

The commitments “To expand Metro’s supplier training program in developing and emerging countries in cooperation with UNIDO” and “Reduction of the average diesel consumption of the own trucks of Metro Group Logistics (MGL) in Germany” were not appropriate to be shown by a store visit.

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Before starting the store visits, a meeting at the headquater of Metro Group, Schlüterstraße 5, Düsseldorf was held for introduction and discussion. A detailed summary regarding Metro’s policy of sustainable fish purchasing and MEMS (Metro Energy Management System) was presented:

The long-term objective of the Metro Group fish purchasing policy is that the whole fish assortment of Metro Groups Sales Divisions contain sustainable products to support sustainable fisheries and ultimately to promote the protection of fish stocks and marine continuously. As part of the fish purchasing policy the following long-term goals have been set:

 Expansion of an ecologically and socially sustainable designed fish supply  Establishment and dissemination of uniform, internationally recognized standards and labels along the entire value chain of fish (e.g. MSC, Global GAP standards, etc.)  Promotion of sustainable fisheries and aquaculture  Optimization of the traceability of fish products, best transparency  Optimization of the fishing methods  Work closely with suppliers and producers  Regular dialogues with scientists, NGOs and policy makers

The purchasing policy is the basis for decision of the Sales Divisions regarding purchasing, marketing and quality assurance. It is mandatory for all persons involved in the fish process chain at central and market level. E.g. the Metro Cash & Carry Germany fish purchasing policy is already publicly available (http://www.metro24.de/pages/DE/UeberUns/Nachhaltigkeit). METRO Cash & Carry Germany informs and trains its staff to implement and promote a sustainable understanding consistently. Sustainable products are actively highlighted and advertised separately to promote the best possible transparency for the customer. Real,- Germany also put its fish purchasing policy online (http://www.real.de/unternehmen/wir-uebernehmen-verantwortung/nachhaltiger-fischeinkauf-bei- real.html) and Kaufhof Germany will do so this fall 2011.

The METRO GROUP Energy Management System (MEMS) allows for the continuous measurement and detailed analysis of a store’s energy consumption. Exact knowledge about a store’s energy consumption is a key precondition for improving energy efficiency. Using smart metering technology, this system ensures that the stores’ energy usage (cooling & freezing, light, air-condition, heating, water) is measured continually and analyzed in detail. In 2010, 1108 stores in Europe were equipped with the relevant systems. All METRO GROUP sales outlets around the world will follow by the end of 2012.

The first store visit was performed at METRO Cash & Carry Düsseldorf.

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Table 4-39: Exemplary environmental and sustainability activities identified at METRO Cash & Carry Düsseldorf

Type of Measure Explanation Illustration Sustainable Broad range of fish products are labeled with MSC (fresh fish, fish seafood, frozen fish, canned fish). According to a central fish purchasing policy products from sustainable sources are preferred. Metro is only working with partners who contribute for example to the standards of the following organizations and producer groups: MSC, ASC, Bioland, GlobalG.A.P. Before a fish or fish product can be offered, the supplier must meet numerous requirements. Besides providing evidence of certification by internationally recognized standards also other criteria, e.g. regarding hygiene aspects come into play (respective requirement profile for each fish product). In order to make sustainability visible to customer a clear and unambiguous product identification is imperative. This is done through product information on the labels of fresh fish bags, packs of frozen fish or delicatessen products. Advice in the market is carried out by employees who have a thorough knowledge regarding merchandise technology, fishing

techniques and production methods. The employees at the fish department are trained on sustainability and are familiar with the best products from sustainably produced fish.

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Type of Measure Explanation Illustration Renewable A photovoltaic system with a total area of 9,200 square meters is energy installed on the roof of the store (commissioned in 2007). With an overall output of 230 kWp, the system produces at least 200,000 kWh of electricity per year. The excess energy is fed into the public power grid. Compared to conventional electric power generation, environmentally harmful carbon dioxide is reduced by 111 tons

each year due to the use of the solar roof. An automated display

showing power production, CO2 reduction and the current electricity output of the photovoltaic system is installed at the entrance area to inform customers.

Energy Lighting system: efficiency Thin fluorescent tubes (T5) with reflect shielding are used at store for lighting. Lighting is programmed with day and night patterns.

Cooling system: Freezers are systematically closed. Sliding doors all have badges to inform the customer about the ecological benefit of closed freezer cabinets. Refrigerants for dairy products are open with night curtains. Walk-in freezer rooms for the cooling of meat products are used (An air-conditioner maintains a constant temperature of 0 °C in a room that is separated by glass walls.). The fresh fish department is cooled down to ten degrees Celsius and separated from the remaining selling floor by an air curtain.

The second visit was conducted at METRO Cash & Carry Schwelm which is located in the east of Düsseldorf. The store was opened in November 2010.

Table 4-40: Exemplary environmental and sustainability activities identified at METRO Cash & Carry Schwelm

Type of Measure Explanation Illustration Sustainable Broad range of fish products are labeled with MSC (fresh fish, fish seafood, frozen fish, canned fish). Further details see Table 4-1.

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Type of Measure Explanation Illustration Energy Micro gas turbine - combined heat and power plant: efficiency Four 200-kW natural gas-powered micro gas turbines and two absorption chillers provide electricity, heat and cold for air conditioning, refrigerators and freezers. Realized by the concept of combined heat, cooling and power (CCHP), energy costs compared to the separate supply are reduced by around 15 % and CO2 emissions by about 20 % (570 t/a). The system consists of a micro gas turbine combined with a LiBr- absorption chiller to produce cold water (+5 ° C) and a NH3- absorption chiller to provide commercial refrigeration by brine (-9 ° C). The two chillers are completed by a CO2-cryogenic generator. For heating water, cooling water and brine a corresponding buffer storage is integrated in the system. Generally, the exact amount of thermal energy which is currently used at the site, is produced.

Cooling system: Sliding doors on all deep freezers are installed to reduce electric power consumption by up to 15 percent. Walk-in freezer rooms as an energy-efficient alternative to separate refrigerated display cases are installed. An air-conditioner maintains a constant temperature in rooms (meat 0° C and dairy products 4° C incl. air curtain and automatic door, fish 10 ° C incl. air curtain, fruits & vegetables 12 ° C). In order to ensure that this does not negatively affect customers' comfort level, thermo jackets are available. This solution allows the store to save up to 30 percent on electric power consumption for refrigeration. On-line monitoring of the cooling system is in use.

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Type of Measure Explanation Illustration Lighting system: Thin fluorescent tubes (T5) with reflect shielding are used. Lighting is programmed with day and night patterns. Implementation of a more energy-efficient lighting concept (reducing the level of global ligthing, direct lighting in the shelves) is done.

Ventilation system: Installation of energy-efficient electric motors in the ventilation system is implemented. A seperate heat recovery system is coupled to the ventilation system. The waste heat of the inside air is extracted via a heat exchanger and gained heat is reused in the system.

4.22 REWE

REWE Group was selected for store visits which were performed at two different types of stores in the area of Cologne, Germany:

 REWE Supermarkt, Zum Kalkofen 74, 53844 Troisdorf-Bergheim  toom Baumarkt Troisdorf, Heuserweg 1, 53842 Troisdorf

The visits were announced and agreed a few weeks in advance. The REAP contact person and the representatives of the stores supported the visit. Taking photos and notes was allowed.

The main focuses of the visit were on the commitments regarding PRO Planet label (“Establish the PRO PLANET label in REWE Group stores, labelling sustainable products.”) and E-Mobility (“REWE Group is going to push the topic of E-Mobility. Therefore 10 % of DIY markets of the REWE Group that are offering the customer service of handcrafters shall be provided with an electric car.”).

The commitment “Develop and implement a technical energy management system” was not appropriate to be shown by a store visit. Oral information was given that REWE Group aims to make the energy consumption patterns of its markets transparent by comparing the actual consumption data with benchmark profiles. At the same time, an internet based assessment and correction system will be implemented which will guarantee the well-functioning of buildings and technical devices. If necessary, energy checks will be undertaken in the markets and measures to increase the energy efficiency will be proposed and implemented.

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The fourth selected commitment for monitoring “Publishing a new ‘Status Report on chemical pesticides for fruit and vegetables’ including the monitoring of residue load of pesticides” was not qualified to be shown at store level. But oral information was given that REWE Group has published a comprehensive Status report on chemical pesticides for fruit and vegetables and that the independent Austrian environmental organisation GLOBAL 2000 was commissioned with the analysis and evaluation of the data gathered. Reports for 2009 and 2010 have been published which could additionally be found at REWE’s website under http://www.rewe- group.com/nachhaltigkeit/publikationen/statusbericht-chemischer-pflanzenschutz/.

Furthermore any other environmental activity taken was documented to the extent demonstrated and explained.

The first visit was performed at a supermarket of REWE Group at Troisdorf-Bergheim. The store was opened in May 2009 offering customers a broad range of food and non-food products.

Table 4-41: Exemplary environmental and sustainability activities identified at REWE Supermarkt Troisdorf- Bergheim

Type of Measure Explanation Illustration Labelling of Broad range of products are labeled with PRO PLANET, e.g. sustainable apples, tomatoes, stationery, toilet paper, refuse bags, canned products – PRO fish, seafood, frozen fish PLANET

Additionally identification and visualization of PRO PLANET products is done by shelf stickers. Products bearing the national Bio-Siegel (eco label) of Germany and the EU new organic logo will not be additionally certified with PRO PLANET, because the aim is to mark sustainable products for the mass market.

Eco-labelled Broad range of eco-labelled products is available at the store. products Bio-Siegel (eco label) of Germany: could be identified for nearly all products: e.g. fruits and vegetables, diary, bakery, fish, juice, tea, coffee, honey.

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Type of Measure Explanation Illustration

FSC: could be identified for the whole range of kitchen tissues and some liquid packaging boards

PEFC: could be identified for toilet paper

MSC: wide range of the frozen fish assortment and seafood could be identified as MSC-labelled

Best Alliance: In the context of the Best Alliance-Program developed by REWE Group, a concept for the production of fruit and vegetables has been developed that has primarily the target to reduce the residues of plant protection products. Could be identified for tomatoes. Depending on seasonal conditions also certified pepper, grapes or citrus fruits are available at the store.

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Type of Measure Explanation Illustration Fair trade: could be identified for products like coffee, tea, chocolate, honey, juice

Blauer Engel: could be identified for some products, e.g. stationery, toilet paper, kitchen tissues

Energy efficient Cooled areas for dairy products are open with night curtain. cooling system Refrigerant systems for meat products and deep-frozen products are systematically closed.

Lighting System Thin fluorescent tubes (T5) with reflect shielding and halogen spots are used at store for lighting. Extinction of all illumination during night and dimmed lighting (only 1/3 in use) during preparatory work. Shopping Bags Four types of carrier bags are on offer at cashier desk: Paper bags (20 cent), biodegradable plastic bags (20 cent), plastic bags and permanent carrier bags (100 cent).

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Type of Measure Explanation Illustration

Waste collection Offering for customers separately collection regarding bottles point for (glass, PET), batteries, plastics, cardboard and paper. customers

Environmentalinfo Each year a „Sustainability week“is organized for the whole n.a. rmation at the REWE Group and the strategic business units (REWE, Penny, store toom a.s.o.). Customers and employees are getting information regarding sustainability issues.

The second visit was conducted at “toom Baumarkt Troisdorf” which is a DIY store (building supplies store) in the south of Cologne. After refurbishment the store was reopened in March 2011 containing an area of approximately 10.000 m².

Table 4-42: Exemplary environmental and sustainability activities identified at toom BM Troisdorf

Type of Measure Explanation Illustration Labelling of Generally toom Baumarkt offered paints, stationery and copy paper sustainable certified with the PRO PLANET label to customers. Additional products – products with the PRO PLANET label will be added continuously to PRO PLANET the toom Baumarkt product range, also during the remainder of 2011.

During the visit only labeled articles in the product category “paints” were visible because stationery and copy paper are not under offer at the store. In the meantime the packaging design of the latex paint shown in the photo has been changed. Further identification and visualization of PRO PLANET products is done by shelf stickers and wobblers.

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Type of Measure Explanation Illustration

Pushing E- The coordination of handcrafters is a service offered to customers Mobility at the market. As the coordinator regularly works in the field, the store has been provided with an electric car (energy consumption: ~13,5 kWh/100 km). Furthermore the infrastructure for electric mobility is implemented by installing a charging pillar which is

mainly used for recharging the Service Mobile but also available for customers.

Eco-labelled Bio-Siegel (eco label) of Germany: could be identified for some products products: e.g. herbages, flower soil

FSC: could be identified for wooden boards Shelf wobblers maintain visualization of certified products.

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Type of Measure Explanation Illustration Blauer Engel: could be identified for water based lacquers and varnishes (e.g. furniture sealing, wax stain, parquet seal), paints and wallpapers. In the meantime the packaging design of the stain shown in the photo has been changed.

Shelf wobblers maintain visualization of certified products.

Lighting Thin fluorescent tubes (T5) with reflect shielding are used. Lighting System is programmed with day and night patterns. To reduce energy consumption daylight belts are installed in the area of the garden centre and lights are only illuminated if needed.

Energy An energy ambassador is available who gives detailed information n.a. ambassador regarding energy saving potentials to customers - mainly in the field of building construction. Furthermore energy saving brochures are available for customers. Water Rain water is collected in a large rain water tank (700.000 litres) and n.a. management used for watering of plants in the garden centre. Water saving Taps and quench heads on offer are fitted with an aerator that products reduces water consumption for the same water pressure. Customers are able to find the respective information on information billboards.

Waste According to the legal requirements the following fractions are n.a. management collected separately at the store: Paper and cardboard, plastics, residual waste, wood, garden waste, batteries, WEEE, paints and varnishes, tubes and bulbs, used oils. The waste will be recovered and recycled (recycling rate of REWE Group: 2010: 93,1%).

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Type of Measure Explanation Illustration Waste Separate collection systems regarding paper and cardboard, collection plastics, batteries, car batteries, used oils, fluorescent tubes and point for bulbs, WEEE, paints and varnishes, etc. are offered to customers customers Customers are informed regarding waste withdrawal at the information desk.

Shopping Bags Usually plastic bags are on offer at the cashier desk of toom Baumarkt Troisdorf. Paper bags have been available temporarily due to the reopening of the DIY market (free of charge). Generally toom Baumarkt offers paper bags to customers.

4.23 Royal Ahold

The visits to Royal Ahold Group were performed via one visit to an Albert Heijn store in Flanders and via two visits to the Swedish Royal Ahold daughter company ICA.

The visits focussed on general Royal Ahold commitments and specific commitments reported by teh daughter companies.

4.23.1 Albert Heijn

The visit to Albert Heijn took place in Braschaat north of Antwerp (BE). It was accompanied by Martijn Versteegh the Program Manager for Climate Action. Based on the commitments reported for 2010, 2011 and 2012 the visit focussed on:

1. Waste-management program 2. Wallfridges with doors 3. Covered freezersisles and optimized freezer cabinets, including LED light 4. Storage rooms with motion sensors In addition any other sustainability activity taken e.g. product range was considered as far as highlighted. Take back systems and collection points are summarised under waste management.

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Table 4-43: Exemplary environmental and sustainability activities identified at Albert Heijn in Braschaat

Type of Explanation Illustration Measure Waste The store was equipped with a return point for beverage bottles management and a collection poitn for batteries in the entrance area. system in store Waste separation facilities in store comprise: Plastics seperated by colour (transparent and coloured plastics), cardboard, organic waste and customers’ wastes.

Customers are asked for printed receipt to save paper. Customers are reminded to purchaise sustainable shopping bags or reuse the normal plastic bags.

Energy Wallfridges are equipped with well designed glass doors. efficiency Horizontal freezers are covered by sliding freezersisles. features Store and cooling shelves are equipped with LED lights. Customers’ are asked to keep doors closed.

Obligque coolers are closed by night curtains.

Heat recovery system from refrigeration used for store heating and warm water supply. Pipes in storage areas are well isolated to reduce energy loss. Lighting is with low energy fluorescent tubes with reflectors Natual light is entering from the facade.

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Type of Explanation Illustration Measure Organic food Organic food is presented together with conventional goods. In the majority of product categories. Products bear the EU eco-label.

Albert Heijn also offers their own brand “Pure and Honest” for organic food. Free-range organic eggs offered.

Packaging Reclosable packaging to prevent food waste, organic cucumbers wrapped in biodegredable foil to extend durability. Same Material for meat packaging (top and bottom). Customers’ bags are reusable with environmental information.

Pilot actions In the Netherlands Albert Heijn is pilting with electric delivery cars, bike trolleys for customers’ transport (Amsterdam) and an innovative truck. Photos have been provided.

4.23.2 ICA

The visits to ICA were performed at an ICA Supermarket at Vanadisvägen in Stockholm and at ICA Maxi a hypermarket at Sollentuna about 20 km north-west of the town. Vanadisvägen is located in the university quarter. Sollentuna is a typical suburban location for citizens doing weekly shopping.

It shall be highlighted that within ICA all store are fully independent and property of the store operator, who is free in choosing 50% of his offer. The visits were accompanied by Lisen Skarborg

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Public Affairs Manager at ICA. Explanations on technical features and specific characteristics were provided by the store operator.

It needs to be noted that the majority of commitments reported by ICA and overall Royal Ahold commitments are not well suitable to be verified in store. Therefore more generally all sustainability measures taken in store have been taken into account, in order to provide an overview.

Table 4-44: Exemplary environmental and sustainability activities identified at ICA supermarket Stockholm

Type of Explanation Illustration Measure Return point Close to the shop entrance there is a return station for beverage for beverage bottles with deposit; Customers are encouraged to donate money bottles to social projects and for reforestation projects. The monthly share of donations is roughly 16%.

Energy The shop is equipped with a sewer port (double doors); natural efficiency light is entering on one side of the store. Lighting is with low features energy T5 fluorescent tubes. The cooling system of the store is integrated into the heating system of the whole building in a way that exhaust heat is directly recovered for heating. The system is automated and surveyed with immediate alarm in case of failure. The store is swan labelled.

Fair trade There is considerable range of products In coffee, chocolate, cocoa, tea and tropical food (namely bananas). Often the fair trade logo is accompanied by the organic logo.

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Type of Explanation Illustration Measure Eco products ICA has introduced an own brand eco-label: “I love eco” “I love eco” products are offered at similar prices as conventional food. There is a range of organic products on offer in all food categories, such as fruits and vegetables, tea, cereals, dairy food, meat, vinegar, oil, fish, cereals, etc..

In cleaning products and tissues there is a considerable amount of products labelled with the Nordic swan (According to oral information Swedish law requires certification of cleaning products.). Eco sales amount to 8-9% of total sales. Print media are published on certified paper. Waste The store is equipped with a compactor for cardboard, plastic and separation organic waste is collected separately. facilities in store

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Type of Explanation Illustration Measure

Minimisation in Products close to expiry date are sold at discount prices. Final food waste losses are about 0.6%. Consumer Consumer awareness is directed to social and environmental awareness commitments, organic and other green products in-store mainly by means of posters hanging from the ceiling. Kras labels together with the EC organic label and the Nordic swan are frequently used on product packaging. Apart of labelling on the product packaging (in general national and EC) customers are directed towards these products by means of green price tickets in the shelves. Weekly advertisement clearly promotes ICA eco products and indicates labelled products in the magazine. There is a table recommending the purchase of energy efficient light bulbs (discount actions are restricted to autumn. Print media are Kras certified.

Table 4-45: Exemplary environmental and sustainability activities identified at ICA Maxi, Sollentuna

Type of Explanation Illustration Measure Return point Separate entrance with direct connection to store. for beverage bottles

Waste The store has established a well organised sophisticated waste management separation system, clearly indicating on the containers (cardboard, system plastics, combustibles) the appropriate type of material and the costs or gains for the management in order to motivate employees

for a thorough separation.

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Due to the store size organic waste from vegetables and fruits is self-composted in store.

Hazardous waste including frying oils is collected in a separate room. Energy The shop is equipped with a sewer port (double doors); natural efficiency light is entering on one side of the store. Lighting is with T5 features fluorescent tubes. Wall freezers and horizontal freezers are closed.

The store is swan labelled. Fair trade There is considerable range of products In coffee, chocolate, cocoa, tea and tropical food (namely bananas). Often the fair trade logo is accompanied by the organic logo. Eco products ICA has introduced an own brand eco-label: “I love eco” There is a range of organic products on offer in all food categories, such as fruits and vegetables, tea, cereals, dairy food, meat, vinegar, oil, fish, cereals, garden soil, etc.

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Type of Explanation Illustration Measure In cleaning products and tissues there is a considerable amount of products labelled with the Nordic swan (shelf sticker) indicate the products and a poster is guiding customers’ towards the offer. Wooden garden furniture is FSC labelled. Bio-cotton is offered for kids wear.

LCFs are promoted by means of explanatory text and information about energy saving; annual discount actions are performed in autumn.

Consumer In the entrance area consumers are informed about all labels used awareness in-store. The swan certificate is displaced. Apart of labelling on the product packaging (in general national and EC) customers are directed towards these products by means of green price tickets in the shelves. In cleaning products the whole area is marked by a swan poster at the ceiling.

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4.24 Tesco

The store visit was conducted at the Tesco Store in Cheetham Hill, Manchester, which is one of Tesco’s ongoing programme of low and zero carbon stores. It was accompanied by a manager from the Tesco Group Climate Change team.

Table 4-46: Exemplary environmental and sustainability activities identified at Tesco, Manchester Type of Explanation Illustration Measure Launch a A considerable number of products of different product greener living categories for home, garden and travel have been product range branded as “Greener Living” products. The product range comprises amongst others electronic goods, cleaners, household products, lightening, paints, garden products and travel activities. The Greener Living brand includes promotions such as “buy two products for the price of one product”, demonstrations, information etc.. Comprehensive information on the greener living product range is online available at http://www.tesco.com/greenerliving/ Product examples of greener living products available at the store

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Type of Explanation Illustration Measure To reduce the Several products of different product categories are amount of packaged with less packaging material. Either the product packaging is eco-designed (lightest weight material, fit packaging for purpose, sustainable material which is easily (branded or recyclable, designed to have the lowest carbon impact). own branded) The products are specially designed; e.g. concentrated in our stores washing liquids, fruit squash drinks etc.. A special logistic system with returnable massive plastic boxes is used for a range of products including unpacked and packed fruits, vegetables. In addition, a special reusable logistic system is used for several products, e.g. beverages. Small product items such as yoghurts are stored in thin plastic trays which are sent for recycling in Scotland.

Information for customers on products with reduced packaging

Resuable transport and storing material (left: for sales product in the store area, right: for sealed products in the warehouse aera).

To increase Energy saving bulbs are available and promoted by sales of energy comprehensive technical information including the saving light energy savings achievable. bulbs by The product information for customers provides increasing their detailed information on style, cap and wattage of affordability energy saving bulbs. In addition, a comparison between and access Affordability, access and promotion are both very good.

Information on energy saving bulbs and related promotion

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Type of Explanation Illustration Measure To halve The Tesco Cheetham Hill eco store is a low-carbon store average energy and has been especially built to save energy. The store’s use in our UK carbon footprint has been cut by 70 per cent compared buildings to standard store in 2007. between 2000 and 2010 The store is equipped amongst others with the following energy saving features: Panorama windows and wood construction of the store The store is built with wood frames instead of metal. The replacement of steel with timber allowed considerable savings of carbon because the production is much less energy-consuming; in addition recycling of wood waste causes less emissions.

Day light use in the store, wood

construction of the store The store and staff area introduced daylight as much as

possible. The store has large panorama windows and roofs light, as well as semi-transparent roofs in the staff area to use as much as possible natural light.

In the store only energy efficient light bulbs are used. Energy efficient lighting in the store The roof lights with intelligent light controls let the natural light into the store and automatically dim the electric lights when they are not needed (e.g. during stocking time a lower level of light is used to save energy) and less energy is used.

The store has been designed with a special ventilation system for regulation of heat gain and loss allowing more energy-efficient heating and air-conditioning. Natural light in the canteen (semi-transparent roof)

The store is cooled by a natural ventilation system: On the stores rooftop wind catchers have been installed which provide a natural air flow inside the store so less energy for air conditioning is used.

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The store is equipped with a lobby with automatic double doors to reduce draughts. Hence, the amount of heat which is lost through the front door is reduced.

Entrance area of the store

An energy board is installed in the staff area and is automatically updated on a regular basis. The board is a monitoring tool showing exactly how much energy is used by different parts of the store. This metering system helps to keep a close eye on how Energy board much energy is used.

All cooling systems (fridges and freezers) are ecofriendly. The natural gas refrigeration systems are cooled with carbon dioxide. In addition, the heat generated by the cooling system is collected and

recovered. Most fridges are closed with doors and keep Closed cooling systems in the the cold air inside the fridge helping to save energy. The store area cooling systems are certified as energy-efficient

products. The doors of the fridges close automatically.

Advices for staff shows how they can help to save energy through simple measures.

Advices for keeping fridges closed in the warehouse area

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Type of Explanation Illustration Measure Divert waste A large and very modern collection point for recyclables from landfill (“recycling area”) with automated recycling machines is established on the parking area. The area is accessible by car or foot. All kind of material are collected separately including plastic, paper, metal, glass and used shoes and clothes. Shoes and clothes are collected by the organisation Oxfam for reuse if suitable, or recycling when reuse is not possible. The automated recycling machines are equipped with a voice guidance explaining how to use the machine. Bill of the recycling area In addition, a short movie explaining how to use the Tesco recycling machines is available online at http://www.tesco.com/greenerliving/green_talk/video_ wall/play_video.page?video=89409/tescorecycler1/vide o.wmv&png=/assets/greenerliving/content/images/vide o_image_large/tescorecycler.jpg&label=Tesco%20recycl ers&intro=See%20how%20they%20make%20recycling% 20easier. Recycling centre at the parking area

Also in the canteen for the employees separate Separate collection of certain collection bins are installed (plastics, cans and other waste fractions (recyclables) in waste (“general waste”)). the employee’s canteen (above)

and in the store area (below)

In the store packaging waste from the products

(external packaging for transport) is collected separately

and sent to recycling facilities. Plastic trays are sent for

recycling in Scotland.

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Type of Explanation Illustration Measure Cut plastic A large number of reusable bags is available at the store carrier bag use and reusing the shopping bags is promoted throughout the store. If a so-called “bag for life” is worn out, customers can return it and get a new one for free.

Promotion addressing customer’s to reuse their shopping bags To increase the By the end of February 2011, Tesco had carbon number of footprinted more than 1,000 everyday products in the products UK. At the store a large number of carbon labeled whose carbon products was available including food products and footprints we others such as light bulbs. have measured. To develop Tesco has worked together with Carbon Trust commonly (http://www.carbontrust.co.uk/Pages/Default.aspx) and understood others to develop a simple, universal Carbon Reduction and universally Label. accepted The label captures the whole life-cycle emissions of the carbon label product and provides detailed, but easily that describes understandable information on the product’s carbon the emissions emissions to the customers. The Tesco carbon labels associated with indicate how much CO2 is emitted from the different each product lifecycle phases (production, use and disposal). In the store, a large number of Tesco products with such carbon label is available to help customers to make greener purchasing choices. Such information is also provided in a broader context to bring to the customer’s attention climate change issues and the impact that may have the customer’s behaviour by opting for greener products or by following instructions for use or recovery of the product which saves carbon emissions. Tesco was the main sponsor of the UK’s first Climate Week in March 2011. This was intended to raise awareness about climate change and promote action to tackle it. Some of the carbon labeled products shown at the store also provided details on how customers can reduce the product’s carbon footprint during its use, e.g. in regard to the cooking of noodles, washing clothes at a lower temperature or recycling the packaging material etc.

The products with carbon label shown at the store Different products which are

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Type of Explanation Illustration Measure comprised amongst others orange juice, washing carbon labelled detergents, light bulbs, milk, and pasta.

Generation of Electricity is generated on site by the combined heat renewable and power system, which is fuelled by renewable oil energy made from waste oil. The heat waste created by the generating process is used to heat the store when the weather is cold and to power the cooling system when it is hot. Heat recovery system in the warehouse area On-site rain The store has a rain water collection system and water water recycling facility collection, recycling and use

Information on The environmental initiatives and single achievements, the eco devices, objectives are presented throughout the whole features store and the staff area to inform customers and addressing employees of the store’s special eco features and customers and Tesco’s green projects including the low carbon Information on the energy-saving employees technologies that have been installed. The information lobby for customers and is presented in the form of overview boards, large employees posters, stickers, and banners.

Advices for employees in the warehouse area.

Information for customers and employees in the store area

Information for employees in the warehouse area-

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Closed cooling systems in the store area and related information for customers and employees.

Food waste For specific food products which have a significant prevention impact on climate change (e.g. milk cans), several packaging sizes are available (including information on the product’s carbon emission).

Further, waste prevention is addressed by discounting goods with an imminent expiry date.

Special Frequently, energy-efficient products are promoted and promotion of e.g. offered for a discounted price. energy saving products

Promotion of engery-efficient batteries

Promotion of A range of local and regional products are promoted to local and increase sales and support local producers. regional products

Promotion of local and regional products

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Type of Explanation Illustration Measure Information The store has an information board with details on the board on the most relevant eco features of the store. environ- mentally friendly features of the store

Training for The store employees are all trained on environmental employees on topics and especially on the eco features of the store in eco features of order to provide such information to the customers on the store demand. Substitution of The PVC trolleys were replaced with trolleys of recycled materials with material that can be recycled again. environ- mentally more friendly materials Promotion of The store promotes vehicle sharing amongst the vehicle sharing employees for carbon and emission savings. among employees

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