#GoBeyond Trade Manual Welcome b to our playground Trade Manual

Contents

5 — Our History

6 — Whitewater Raft - Shotover River

8 — Jet to Raft - Kawarau River

10 — Jet Boat - Queenstown

12 — Cruise - Milford Sound

16 — Kayak - Milford Sound

18 — Cruise - Doutbful Sound

20 — Kayak - Doubtful Sound

22 — Canyon Brewing

24 — Private Charters

3

GoOrange.nz #GoBeyond Trade Manual

Our backyard Our history

Milford Sound 2012 May 2017 June 2018 October 2018 94 Founded by parent Merged with Kiwi Acquired Thunder Jet & Launched Queenstown Queenstown Milford Sound company Real Journeys. Discovery and Queenstown Water Taxis Ferries. A new Queenstown 94 Queenstown Rafting. into our family, making scheduled lake transport Te Anau us larger and faster! Doubtful Sound Shed the brand Kiwi service operating daily Doubtful Discovery, and now Moved all brands into between Queenstown Te Anau Sound operate as Go Orange the Go Orange brand. Bay and Frankton. 6 Deep Cove Manapouri 95 with the brand 94 Queenstown Rafting still 97 in place.

4 GoOrange.nz #GoBeyond 5 Trade Manual

Whitewater Raft Staff Handbook

4WD Raft - Shotover River Heli-Raft - Shotover River Whitewater rafting is one of the most extreme Your action-packed day begins with an epic experiences in the adventure capital of New chopper ride (like you see in the movies) over the Zealand and we intend to keep it that way. You famous Skippers Canyon. Then you’ll raft where

will embark on a man versus nature battle of jet boats fear to go. Take a rapid to the face, feel River Raft - Shotover willpower in one of the most scenic environments the river drop and surge beneath you as you in the world. grab life by the ‘boat straps’.

Highlights Highlights • 4WD through iconic Skippers Canyon, one of • Scenic helicopter transfer through Skippers the Top 10 most dangerous roads in NZ Canyon over the Shotover River • Grade 4 whitewater rapids • Grade 4 whitewater rapids • Plunge into the darkness rafting through a • Plunge into the darkness rafting through a 170m tunnel 170m tunnel • Legendary raft guides from all around the world • Legendary raft guides from all around the world

Who is it for? Specifics • You need to be water competent with moderate fitness • Capacity: 50 travellers per departure • Minimum age is 13 years • Hypalon ‘The Hawk’ #166 and #156 Rafts • Minimum weight 40kg. Maximum weight 120kg • Rafts seat 6 or 8 clients • Guardian conditions apply for under 18 years • People with a heart condition, pregnant or taking heart medication are not able to participate

4WD Raft - Shotover River* Shotover Heli-Raft Departs Queenstown CBD Departs Queenstown CBD GoOrange.nz #GoBeyond 7 8am & 1pm 1 October - 17 November 8am & 1pm 1 October - 30 May 8am, 10am, 1pm & 3pm 18 November - 31 March 1pm 1 June - 30 September 8am & 1pm 1 April - 30 May

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Jet to Raft Staff Handbook

Jet to Raft - Kawarau River Departing from the heart of Queenstown, enjoy a thrilling 25 minute ride in our Go Orange Jet Boats across Lake Wakatipu down the stunning Kawarau River to the raft put-in point. Then paddle and Raft - Jet to Raft swim your way through grade 2-3 whitewater rapids with a brand new cliff jumping section added for the adventure junkies. The Kawarau River is ideal for first time rafting experiences or groups of mixed ability/ages. You’ll get the perfect mix of whitewater action, thrills and spectacular scenery.

Highlights • 25 minute invigorating Go Orange Jet Boat ride, including our exhilarating 360° spins • Great for all abilites: Grade 2-3 whitewater rapids • The longest commerically rafted rapid in NZ, The Dog Leg Rapid • The Lord of the Rings film locations • Raft under the famous AJ Hackett Kawarau Bungy Bridge • Optional cliff jumping included • Legendary raft guides from all around the world

Who is it for? • You need to be water competent with moderate fitness • Minimum age is 13 years • Minimum weight 40kg. Maximum weight 120kg • Guardian conditions apply for under 18 years • People with a heart condition, pregnant or taking heart medication are not able to participate

Specifics Jet to Raft - Kawarau River GoOrange.nz #GoBeyond 9 • Capacity: 35 travellers per departure Departs Queenstown CBD • Hypalon ‘The Hawk’ #166 and #156 Rafts 9am 1 October - 17 November • Rafts seat 6 - 8 clients per raft 9am & 2pm 18 November - 31 March • Twin V8 engine Jet Boats with 820hp 9am 1 April - 30 September

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Jet Boat Staff Handbook

Go Orange Jet Boat - 60 minute Go Orange Jet Boat - 25 minute Discover Queenstown’s untouched and We offer you a thrilling 25 minute ride, filled with pristine wilderness during your one hour speed, thrills and even more of those famous iconic Jet Boat adventure along the historic 360° spins. Hold on as we race faster than ever Kawarau River. across Lake Wakatipu before heading down Kawarau River. Jet - Queenstown Boat World famous 360° spins, skim the shallows at speeds of up to 90kmph. We can boast We will get you up close and personal with the the furthest distance travelled on the water lake’s edge, skimming past trees. Be sure to with a whopping 44km covered. We will hold on to your hats as we navigate under not get you up close and personal with the one, but two bridges at speed. river’s edge and be sure to hold on to your Want the ultimate Jet Boat adventure? Don’t hats as we navigate under not one, but two forget our Kawarau Jet to Raft. bridges at speed.

Highlights Highlights • One hour thrilling Jet Boat ride down the • 25 minute thrilling Jet Boat ride to the Kawarau River Kawarau River • Famous 360° spins • Expert and passionate guides • Expert and passionate guides • Epic way to experience Queenstown and • Perfect for the family views of The Remarkables mountains, • Awesome way to experience Jet Boating if not accessible elsewhere you’re strapped for time

Who is it for? Specifics • Suitable for all ages • Capacity: 75 travellers • Multi-lingual safety briefings • Twin V8 engine Jet Boats with 820hp • Minimum age 2 years GoOrange.nz #GoBeyond 11

Go Orange Jet Boat - 60 minutes Go Orange Jet Boat - 25 minutes Departs Queenstown CBD Departs Queenstown CBD 10am, 11am, & 2pm 1 April - 30 September 10am - 4pm every half hour 1 April - 30 September 10am, 11am, 2pm & 3pm 1 October - 31 March 10am - 6pm every half hour 1 October - 31 March

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Cruise Milford Sound Staff Handbook

Cruise Only Coach + Cruise Come and experience the new way to cruise Departing Queenstown and Te Anau, you’ll be Milford Sound. Sit back and relax in our new able to sit back and relax while we take you comfortable lounge areas or go out to the bow through the stunning National Park. as we nose right into the waterfalls and up to Listen to our knowledgeable driver or to your sheer cliff faces. Enjoy our custom brewed beer favourite playlist with our free WIFI* and USB Sound Cruise - Milford and our café style menu whilst on board. ports on board. Between our awesome crew and brand Then hop on our newly refurbished Milford spanking new boat, we’ll make sure this Haven, relax and explore the mighty fiord. experience is more than just a bucket list tick.

Highlights Highlights • 2 hour cruise • Sit back and relax, we’ll do the driving • New modern refit • Glass roof coaches on certain departures • Rooftop deck with bar • Comfortable reclining seats on the coach • Exclusively brewed Haven XPA beer on board • Free WIFI* and USB ports on board • Delicious menu from our café • Plenty of stops for photo opportunities • Comfortable outward facing seats • Complimentary pick-ups available from • Kayak + Cruise Milford Sound options available selected accommodation • Plus all the highlights from Cruise Only

Who is it for? Specifics • FIT travellers, groups and private charters • Capacity: 199 travellers • Those wanting a unique experience of Milford Sound • Fleet: 50 seat luxury touring coaches

Milford Sound Cruise Only Milford Sound Coach + Cruise Departs Milford Sound Departs Queenstown 9am 1 October - 30 April 6:40am All year GoOrange.nz #GoBeyond 13 10:00am 1 May - 30 September 9:00am 1 November - 30 April 12:30pm All year Departs Te Anau 3:00pm 1 November - 30 April 9:30am All year 11:30am 1 November - 30 April

12 GoOrange.nz #GoBeyond *Internet connection only available until Te Anau. Welcome to the beyond, The Milford Haven Trade Manual

Kayak Milford Sound Staff Handbook

Kayak Only Kayak + Cruise Don’t just look at Milford Sound, immerse Let us take you on a 2 hour paddle yourself at sea level on a kayak journey you experience beyond compare, combining will be hard pressed to forget. two of the best Milford Sound experiences in one day. Explore the fiord at sea level Kayak - Milford Sound - Milford Kayak Our guides will lead you to explore this epic followed by cruising the fiord on the newly fiord during a 4-5 hour paddle experience. renovated Milford Haven for the afternoon. Kayak alongside the walls of mighty mountains, and feel the fresh waterfall spray We depart the Kayak Base at Deepwater on your face as we navigate the wild fiords. Basin for your two hour paddle experience, Bring your own lunch to enjoy on a secluded getting you up close and personal with the beach and if the afternoon breeze picks up towering peaks and local wildlife, before we will sail back to Kayak Base together. If heading back to Kayak Base. Then make you’re lucky the local wildlife may make an your way to the Milford Sound Cruise appearance. Terminal to end your epic day cruising to the Tasman Sea. Highlights Highlights • Small groups - up to 8 travellers per guide • Small groups - up to 8 travellers per guide • Experienced and knowledgeable guides • Experienced and knowledgeable guides • High quality sea kayaking gear • High quality sea kayaking gear • Delicious picnic lunch available, must be • 2 hour cruise on Milford Sound pre-ordered 24 hours in advance • Plus all the highlights of our cruise Who is it for? Specifics • Competence in water and moderate fitness required • Capacity: 56 • Minimum age 16 years • Double Sea Kayaks • No paddling experience needed although energy, enthusiasm and a sense of humour all help

Kayak Milford Sound Kayak + Cruise Milford Sound GoOrange.nz #GoBeyond 17 Departs Milford Sound Departs Milford Sound 9:30am 1 October - 31 October 8am 1 November - 30 April 8:30am 1 November - 30 April

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Cruise Doubtful Sound Staff Handbook

Cruise Only Coach + Cruise Practically untouched by humans, apart Departing from the heart of Queenstown, Te Anau from the select few allowed to operate there, or from one of our hotel pick up locations, your Doubtful Sound encapsulates you the moment journey starts here. You are driven in comfort you arrive. Travel with us into the heart of across some of New Zealand’s most stunning

Fiordland National Park to discover dramatic landscapes enroute to Manapouri. Cruise - Doubtful Sound landscapes and secluded coves as we cruise the inner fiords of Doubtful Sound. Relax and enjoy as we take you on a truly remarkable intimate experience into Fiordland This intimate experience allows you to gain a National Park. deeper connection to the heart of Fiordland National Park.

Highlights Highlights • 3 hour cruise on Doubtful Sound • Coach transfer from Queenstown or Te Anau • Expert and passionate guides • 3 hour cruise on Doubtful Sound • Includes cruise across • Expert and passionate guides • Coach across the Willmot Pass • Includes cruise across Lake Manapouri • Small boat - 45 seats • Coach across the Willmot Pass • Small boat - 45 seats Who is it for? • We cater for small groups, private charters and corporate events Specifics • For people that want a more intimate experience • Capacity: 45 travellers of Doubtful Sound • Volvo B8 45 travellers

Doubtful Sound Cruise Doubtful Sound Coach + Cruise Departs Manapouri Departs Te Anau GoOrange.nz #GoBeyond 19 7:15am 1 December - 31 March 6:15am 1 December - 31 March 10am 1 September - 31 May 9am 1 September - 31 May

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Kayak Doubtful Sound Staff Handbook

Kayak Only Doubtful Sound Overnight Kayak Doubtful Sound is commonly referred to as the This two day adventure connects you with nature sound of silence. Embark on an adventure like in the spectacular wilderness of Doubtful Sound. no other, immerse yourself and experience the There is no TV, no phones and no internet. Just serenity. Your past kayaking experiences won’t you, your small group and your kayaks.

even come close to what you’re about to witness. - Doubtful Sound Kayak With us you get an unrivalled experience that will With up to 5 hours of kayaking each day, you’ll get give you the ultimate bragging rights amongst to truly appreciate the expanse and primordial your friends. beauty of the fiord. Our experienced and knowledgeable guides will make sure you see the Enjoy a full day on the water with our experienced best of Fiordland. guides and small group of kayakers as we explore Deep Cove, Rolla Island and Olphert Cove. We In the evening you’ll camp amidst the forest next will take you further into the unknown discovering to a fresh water stream in Hall Arm. Relax along Doubtful Sound’s dramatic landscapes. the shore as the long southern twilight descends in the fiord. Bring your own food – we’ll supply hot Highlights drinks and excellent yarns. As night descends, lie • Expert and passionate guides on the beach and spend some time stargazing. • Includes cruise across Lake Manapouri • Coach across the Willmot Pass Highlights • Small groups - up to 8 travellers per guide • Expert and passionate guides • Includes cruise across Lake Manapouri Who is it for? • Coach across the Willmot Pass • Competence in water and moderate fitness required • Small groups - up to 8 travellers per guide • Minimum age 16 years • No paddling experience needed although energy, Specifics enthusiasm and a sense of humour will help • Capacity: 56 • Double Sea Kayaks GoOrange.nz #GoBeyond 21 Kayak Doubtful Sound Doubtful Sound Overnight Kayak Departs Te Anau Departs Te Anau 6.15am 1 October - 30 April 6.15am 1 November - 30 April Departs Manapouri Departs Manapouri 6:55am 1 October - 30 April 6:55am 1 November - 30 April

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Canyon Brewing Staff Handbook

Canyon Brewing Restaurant Canyon Brewing recently Canyon Brewing is located in Arthurs renovated its menu now providing gastro pub-style eats. Perfect for casual dining and Point, Queenstown. Offering a bespoke Brewing Canyon brewery experience for all those who visit. sharing. Customised menus, share platters The home of award-winning beers, scenic and corporate event style dining is available views and boasting a great space to upon request. accommodate all. Bar Canyon Brewery is the perfect place to Born and brewed right here in sample quality crafted beer right from the Queenstown, Canyon Brewing are onsite microbrewery. Take in the scenes, producing fresh brews right on site. The sip on a brew and admire the views over team are on hand to pass on their valuable the Shotover River. The bar is stocked with knowledge to our visitors while providing beverages made in house, local wines and the best in service. From corporate events, soft drinks. The team is fully barista trained intimate dinners or brewery tours we have and has exceptional knowledge of the the space for whatever you may need. beverages we serve.

Private events The restaurant can host up Add on to your Rafting trips or other Go to 80 people plus an ample beer garden Orange experiences by finishing up at and sundeck make Canyon the perfect Canyon with a pizza, meal or a drink. All place to host private events and functions. available for pre-booking in combination with From small intimate dinners, to walk & fork our other products. corporate gatherings, the space is versatile for all. A complimentary shuttle is available from downtown Queenstown to transport groups Brewery Tour Born and brewed right here who may not have transport. Personalised in Queenstown we want your group to have pick-up and drop off’s can also be arranged.

a slice of the action during our intimate GoOrange.nz #GoBeyond 23 brewery tour. Experience a behind the Canyon Brewing holds multiple awards for scenes look into how our award-winning the beer produced in the onsite brewery. brews. Group sizes up to 20 per 20 minute tour. These can be cycled through. The PA system and large screen add to events that may need visual or audio aid.

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Private Charter - Lake Transport Staff Handbook

Queenstown Water Taxis We offer exclusive water transport Film & Events It may be that you need your experiences to any location on Lake crew to arrive at the destination before day Wakatipu. break, or you may require our skills to film ChartersPrivate this amazing place. We are fully licensed to offer our service to everyone. Think outside the square and incorporate the novelty of a water taxi into your event! Queenstown is growing rapidly and we Dining Transfers With a number of are here to ease your stress and bypass ‘destination dining’ options surrounding any roading issues you may be faced with our peaceful Lake Wakatipu, arrive in style when dealing with an extremely fine-tuned at Walter Peak, True South at The Rees, run sheet. Wakatipu Grill at The Hilton or Mt Nicholas Station. Golf Transfers Play a round at one of Queenstown’s outstanding golf courses. Stag & Hen dos Well, of course you chose Departing right from Queenstown Bay, your the adventure capital of world to party hard! driver will drop you at your private jetty to Bring a box of beer and a bite to eat and kick start your day. This trip will only take 5 head out on your own private party cruise. minutes from the CBD. Conference & Incentives Catering for all Hiking & Biking Queenstown is events from early morning site inspections, to surrounded by breathtaking trails, some of getting the entertainment home after hours, which are only accessible via water taxi. Let we have you covered. us take you on your next adventure and give you something to write home about. Accommodation & Arrivals A number of hotels surround our water’s edge. Take the Hunting & Fishing Whether you are hunting fastest option to get to where you need for that trophy head, or wanting to cast a to be. Only 5-10 mins from Kelvin Heights GoOrange.nz #GoBeyond 25 line and enjoy some of the backcountry, Peninsula. there are plenty of fly fishing and hunting areas we are able to transport you to. Transfer up to 116 passengers at a time.

24 GoOrange.nz #GoBeyond Go Orange is part of the Wayfare group of tourism companies including Real Journeys, Cardrona and The International Antarctic Centre. All sales and reservations are handled by the Wayfare team on the below:

General Enquires Contact: Wayfare Sales Divison Postal Address: PO Box 94, Queenstown 9348, New Zealand Phone: +64 3 441 2400 Email: [email protected] 26 Reservations Contact: Wayfare Group Reservations Freephone: 0800 346 737 (wholesale agents within NZ) Phone: +64 3 249 8630 Email: [email protected] [email protected] Web: Wayfare.nz