NORTH TERMINAL SEPTEMBER 2013
HOW ARE WE PERFORMING? During September, Gatwick worked with our airlines and handling agents to ensure 95.5% of flights at the North Terminal had their bags delivered within 55 minutes.
HERE’S HOW OUR BUSIEST AIRLINES IN THE NORTH TERMINAL ARE PERFORMING
Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard easyJet Switzerland Menzies 74.6% 100.0% 142 0 Icelandair Swissport 44.4% 100.0% 18 0 easyJet Menzies 54.7% 98.4% 2745 46 Emirates Servisair 93.3% 96.7% 87 3 Air China Swissport 66.7% 94.4% 17 1 British Airways Swissport 32.3% 94.4% 1731 102 Royal Air Maroc Servisair 23.1% 92.3% 12 1 Thomson Airways Swissport 34.6% 88.7% 703 90 Turkish Air Menzies 54.4% 87.8% 79 11 Air Vietnam Swissport 31.6% 63.2% 12 7
Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport. SOUTH TERMINAL SEPTEMBER 2013
HOW ARE WE PERFORMING? During September, Gatwick worked with our airlines and handling agents to ensure 97.4% of flights at the South Terminal had their bags delivered within 55 minutes.
HERE’S HOW OUR BUSIEST AIRLINES IN THE SOUTH TERMINAL ARE PERFORMING
Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Ryanair Servisair 94.3% 100.0% 228 0 Aer Lingus Menzies 85.8% 100.0% 317 0 Flybe Menzies 73.8% 99.6% 735 3 Aurigny Menzies 77.1% 99.4% 156 1 Norwegian Air Shuttle Servisair 63.2% 99.3% 679 5 easyJet Menzies 67.6% 99.1% 1925 18 TAP Air Portugal Swissport 37.8% 98.2% 109 2 Virgin Atlantic Swissport 94.7% 93.4% 141 10 Monarch Swissport 39.5% 92.7% 594 47 Thomas Cook Swissport 34.0% 88.8% 366 46
Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport.