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ROCKHAMPTON REGION SERVICES NAVIGATION TOOL Improving Pathways to Support

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ROCKHAMPTON REGION SERVICES NAVIGATION TOOL Improving Pathways to Support ROCKHAMPTON REGION SERVICES NAVIGATION TOOL Improving pathways to support February 2017 2 Contents Page Introduction 5 Support Pathways CALD (Culturally and Linguistically Diverse) 9 Clinical 10 Employment 11 Financial 12 Housing 13 Legal 14 Directory of Services General Health 17 Bulk Billing Medical Practices 17 Allied Health 17 Mental Health Services (Primary Care) 18 Mental Health Services (NGOs) 18 Drugs and Alcohol Support 18 Advocacy 19 Self Help & Support Groups 19 Other (Pet supports) 20 Relationship Issues 20 Parenting 21 Counselling 21 Carers Services 22 Emergency Assistance (Food Vouchers & Emergency Relief 22 Payments Financial Services 22 Employment 23 Training 23 Hotels and Boarding Houses 23 At Risk of Losing Accommodation 24 Housing 24 Youth Housing Services 25 Domestic Violence 25 Legal Services 26 Correctional Services 26 Prisoner Support Programs 26 Disability 26 Aboriginal and Torres Strait Islander Services (ATSI) 27 Multicultural / CALD 28 3 4 Purpose of the Services Navigation Tool This Services Navigation Tool has been developed in 2 separate sections (Support Pathways and Services Directory) as a guide for service users and organisations having contact with community members who are requesting support for an issue that is impacting on their lives. In many cases, providing a pathway with information regarding available supports can relieve the distress that a person is experiencing. The objective of the Services Navigation Tool is not to solve problems, but to identify services in the community equipped to provide specific support. How to use the Services Navigation Tool 1. In Section 1 (Support Pathways) find the pathway that is relevant to your issue 2. Follow the pathway of questions, answering according to your need 3. The colour coding is used as a guide throughout the pathway to locate relevant services in Section 2 (Services Directory). This Services Navigation Tool has been developed by the Central Queensland Partners in Recovery program. Disclaimer: The Service Directory does not contain every service, government department or local provider. It is not the role of the Service Directory to endorse or recommend any specific service or organisation, but to provide a list of identified supports within a specific category that are available in the community. It is up to each individual to determine the service that best fits their needs. 5 6 SUPPORT PATHWAYS CALD (Culturally and Linguistically Diverse) Clinical Employment Financial Housing Legal 7 8 Bene Are you an Are you a Are you a CALD aSYLUM No No Other barriers? ASYLUM SEEKER/REFUGEE? MIGRANT? CITIZEN? Relationships/Parenting Yes Yes Yes General Health Mental Health Do you have a Service Provider Is your Visa Status: Drugs &/or Alcohol OR a Case Worker? Skilled Migrant, Student Visa, See appropriate Partner Visa, or Tourist Visa? Pathway for support Financial Difficulties Education/Training Have you ever Legal Issues had a case Yes No No Yes worker? Housing Multicultural Contact the Contact Multicultural Service No Yes Support Services Provider for EMERGENCY RELIEF assistance HAVE YOUR NEEDS Contact Partners in Recovery No BEEN MET? 1300 761 061 Yes Bene Are you Do you have a Do you need a Bulk No No thinking of Doctor (GP)? No Billing Medical harming Practice? Other Barriers? yourself? Yes Would you Housing Yes prefer to find a Relationships/Parenting YES Do you have a Private Health Mental Health No Provider? Drugs &/or Alcohol See Service Treatment Plan*? Directory General Health Contact Phone Helplines Mental Health (See Directory) Yes Make Yes No Financial Difficulties appointment Do you feel your Education/Training with GP to Contact a Mental Health No counselling discuss your Legal Issues Treatment Plan See Yellow service concerns and (MHTP)* is meeting (See Directory) request a Pages (or Youth your needs? online mental health search) ATSI Services assessment If you have serious Yes concerns about your immediate safety or the safety of someone else Contact your clinical support Contact Partners in Recovery Ring 000 HAVE YOUR NEEDS No Emergency Services listed on your MHTP BEEN MET? 1300 761 061 Yes 10 Bene Are you receiving a Are you receiving No No Disability Support other Centrelink Pension?* benefits? Other Barriers? Housing Yes Yes Not Relationships/Parenting receiving Centrelink Drugs &/or Alcohol benefits?** Request Request Register Centrelink for a General Health Centrelink for a yourself with referral to Mental Health referral to an an employment Online job Employment Employment agency** advertising Financial Difficulties Agency Agency Education/Training Legal Issues Further PARTICIPATE PARTICIPATE training or Youth volunteering Disability No ATSI Services HAVE YOUR NEEDS BEEN MET? Yes BENEFITS SUSPENDED Contact Partners in Recovery EMERGENCY RELIEF Yes No 1300 761 061 11 Are you receiving a Are you Are you No No Yes Centrelink payment? working? Eligible for Centrelink? Other Barriers? Is it an Housing Yes ongoing Yes No Relationships/Parenting debt? Contact Drugs & Alcohol Do you require Centrelink to General Health one off No FINANCIAL discuss your assistance? COUNSELLING entitlements Mental Health Financial Difficulties Employment Yes EMERGENCY RELIEF* Legal Issues HAVE YOUR NEEDS Are you No Youth BEEN MET? requiring No Disability Centrelink Advance?** ATSI Services Contact Partners in Recovery Yes 1300 761 061 Contact Yes Centrelink 12 Are you homeless Hometonight ? Are you having difficulty No Do you have a home? Yes No Other Barriers? managing your home? Housing Disputes Yes No Yes Relationships Issues Youth Financial Difficulties Over 21 Under 21 Housing Are you looking for Under 21 Over 21 Services accommodation? Drugs &/or Alcohol Mental Health Male Female Support Yes Support services for services for General Health youth; maintaining Disability Is this due to Dept of Social, Real housing and tenancy; Domestic Violence? Housing, Transition, Estate counselling public and Legal community Community Agents; support for private & public Housing private Youth housing landlords youth tenancies Yes No ATSI Services Men’s Women’s HAVE YOUR NEEDS Yes Hostel Shelter Hostels EMERGENCY RELIEF and BEEN MET? boarding houses No HAVE YOUR NEEDS Contact Partners in Recovery Yes BEEN MET? No 1300 761 061 Bene Are you an Do you Do you need legal Do you need other Other Barriers? need No No No Aboriginal representation? types of legal support? No general or Torres Housing Strait legal Islander? advice? Yes Yes Counselling/Mediation Drugs &/or Alcohol Mediation Legal Aid, Do you wish to settle a General Health Yes Yes Services DV or dispute out of court? (listed in Court Mental Health Directory) Support & Financial Difficulties Access ATSI Contact Advocacy Do you need advocacy legal support Community groups support for a legal Education/Training (see Directory) Legal Centre in matter? (Victims of Legal Issues your area Crime, Social Services decisions, self represent) Private Youth legal Disability practices* Yes ATSI Services HAVE YOUR NEEDS Advocacy groups BEEN MET? (listed in Directory) EMERGENCY RELIEF Contact Partners in Recovery 1300 761 061 Yes No 14 DIRECTORY OF SERVICES ROCKHAMPTON-CAPRICORN COAST-MT MORGAN 16 GENERAL HEALTH Rockhampton Hospital 4920 6211 Canning St, Rockhampton Accident & Emergency: 24/7 Capricorn Coast Hospital 4913 3000 8 Hoskyn Dr, Yeppoon Accident & Emergency: 24/7 13HEALTH 13 432 584 Phone only Non emergency: 24/7: Qualified health advice House Call Doctor 13 55 66 Provided in your own home 24 Hours 7 days; Bulk Billed; Women’s Health Centre 4922 6585 225 Bolsover St, Rockhampton Women’s health counselling; sexual assault support service; domestic and family violence court assistance; outreach services to Capricorn Coast Bidgerdii Community Health 4930 4600 162 Bolsover St, Rockhampton Social Health & Well Being program: allied health services: Clinics in North Rockhampton & Mt Morgan Rockhampton Community Dental 4920 6212 Rockhampton Hospital Campus Ring between 8-9am to register: Emergency treatment for Clinic patients Sexual Health & IV Service 4932 5440 92 Bolsover St, Rockhampton Qld Health service: free and confidential BULK BILLING MEDICAL PRACTICES Allenstown Medical Centre 4921 4662 Shop 21 & 22 Allenstown Square Bulk billing is available to all patients who see Dr Malik, Dr Shopping Centre, Rockhampton Cody or Dr Aung Family Practice Medical Centre 4928 3000 Market Place, 309 Farm Street Bulk billing & private billing; No patient co-payment; Open North Rockhampton 6 days a week; Male & female doctors; allied health services available Gracemere Family Medical Practice 4933 3334 Shop 10, 1-19 McLaughlin St Bulk Bill all services; Gracemere Shopping World Imbina Medical Centre 4922 1966 149 Denham St, Allenstown Male and Female Doctors; Open 6 days James St Medical Centre 4939 1711 21 James St Yeppoon Bulk Billing for eligible concession card holders Mandalay Medical Centre 4937 6111 Stocklands Shopping Centre Bulk Billing all services; Yaamba Road, Berserker 4700 North Rockhampton Medical Centre 4926 9199 158 Kerrigan St, Frenchville 2 female and 4 male doctors, 4 nurses and allied health professionals including a diabetic educator, podiatrist and psychologist Wandal Medical Centre 4927 4411 53 Baden Powell St, Wandal Bulk Bill all services Yeppoon Medical Centre 4939 4355 19 Hill St Yeppoon Bulk billing for Health Care Card and Pension card holders. Yeppoon Family Practice 4939 3501 48 Normanby St Yeppoon Bulk billing at Dr’s discretion ALLIED HEALTH SERVICES Sub Acute Chronic Care Rehabilitation
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