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INGRID Y. LIN, Ph.D INGRID Y. LIN, Ph.D. School of Travel Industry Management E-mail: [email protected] 2560 Campus Road. George Hall 221 Tel: (808) 956-7085 Honolulu, HI 96822 Fax: (808) 956-5378 ACADEMIC EMPLOYMENT 2020-Present Associate Professor, Department Chair & Acting Director 2019-2020 Associate Professor, Department Chair 2012-2018 Associate Professor 2007-2012 Assistant Professor School of Travel Industry Management (Honolulu, HI, U.S.A.) University of Hawaii at Manoa 08/06-07/07 Assistant Professor (Full-time tenure track) Saint Xavier University (Chicago, IL, U.S.A.) Graham School of Management 08/04-07/06 Assistant Professor (Full-time tenure track) Tunghai University (Taichung, Taiwan) Hospitality Management Department; Foreign Language Department 02/04-07/06 Assistant Professor (Adjunct, Part-time) Providence University (Taichung, Taiwan) Hospitality and Tourism Management Department 08/02-06/03 Instructor The Pennsylvania State University (State College, PA, U.S.A.) Hotel, Restaurant, and Institutional Management Department 09/97- 08/00 Lecturer (Full-time) Ling Tung University (Taichung, Taiwan) Tourism Management Department; The Continuing Education Center; Division of International Studies EDUCATION 2000-2003 Pennsylvania State University Doctor of Philosophy in Hotel, Restaurant, and Institutional Management 1995-1996 New York University Master of Science - Hospitality Industry Studies 1991-1995 Boston University Bachelor of Science - Hospitality Administration I.Lin-2 AWARDS AND HONORS 2021 Professor of the semester (Fall 2020) in M.S. Travel Industry Management: Shidler College of Business, University of Hawaii at Manoa. 2020 Kaizen Award: Shidler College of Business, University of Hawaii at Manoa. 2015 Highly Commended Paper Award: International Journal of Culture, Tourism, and Hospitality Research. Emerald Group Publishing Limited. 2014 Reviewing Award: In recognition of the review made for the journal. International Journal of Hospitality Management, Elsevier Publishing Co. 2014 Board of Region Teaching Excellence Award nominee. University of Hawaii at Manoa. 2013 Excellence in Teaching Award: School of Travel Industry Management, University of Hawaii at Manoa. 2011 Excellence in Teaching Award: School of Travel Industry Management, University of Hawaii at Manoa. 2007 Faculty Recognition of Excellence in Scholarship Award: Graham School of Management, Saint Xavier University. 2003 Grace M. Henderson Award: High academic achievement and demonstrated professional development: The Pennsylvania State University. TEACHING AND INSTRUCTIONAL ACTIVITIES Courses taught at the University of Hawaii at Manoa: Course # Course Title Enrolled Term TIM 304 Principles of Travel Industry Marketing 40 Spring 2021 TIM 602 Strategic Travel Marketing 5 Fall 2020 TIM 304 Principles of Travel Industry Marketing 49 Fall 2020 TIM 304 Principles of Travel Industry Marketing 23 Summer 2020 TIM 304 Principles of Travel Industry Marketing 37 Spring 2020 TIM 602 Strategic Travel Marketing 6 Fall 2019 TIM 304 Principles of Travel Industry Marketing 48 Fall 2019 TIM 304 Principles of Travel Industry Marketing 31 Summer 2019 TIM 304 Principles of Travel Industry Marketing 39 Spring 2019 TIM 605 Hospitality Management 2 Spring 2019 TIM 304 Principles of Travel Industry Marketing 48 Fall 2018 TIM 602 Strategic Travel Marketing 6 Fall 2018 TIM 304 Principles of Travel Industry Marketing 20 Summer 2018 TIM 304 Principles of Travel Industry Marketing 42 Spring 2018 TIM 605 Hospitality Management 4 Spring 2018 TIM 304 Principles of Travel Industry Marketing 49 Fall 2017 I.Lin-3 Course # Course Title Enrolled Term TIM 602 Strategic Travel Marketing 7 Fall 2017 TIM 304 Principles of Travel Industry Marketing 19 Summer 2017 TIM 304 Principles of Travel Industry Marketing 57 Spring 2017 TIM 431 Strategic Management 22 Spring 2017 TIM 304 Principles of Travel Industry Marketing 11 Summer 2016 TIM 304 Principles of Travel Industry Marketing 10 Summer 2015 TIM 304 Principles of Travel Industry Marketing 48 Spring 2015 TIM 401 Resort Development & Management 8 Spring 2015 TIM 304 Principles of Travel Industry Marketing 39 Fall 2014 TIM 602 Strategic Travel Marketing 4 Fall 2014 TIM 304 Principles of Travel Industry Marketing 30 Summer 2014 TIM 304 Principles of Travel Industry Marketing 50 Spring 2014 TIM 401 Resort Development & Management 15 Spring 2014 TIM 304 Principles of Travel Industry Marketing 53 Fall 2013 TIM 602 Strategic Travel Marketing 2 Fall 2013 TIM 304 Principles of Travel Industry Marketing 31 Summer 2013 TIM 304 Principles of Travel Industry Marketing 46 Spring 2013 TIM 605 Hospitality Management 3 Spring 2013 TIM 401 Resort Development & Management 3 Fall 2012 TIM 304 Principles of Travel Industry Marketing 44 Fall 2012 TIM 304 Principles of Travel Industry Marketing 27 Summer 2012 TIM 605 Hospitality Management 6 Spring 2012 TIM 304 Principles of Travel Industry Marketing 45 Spring 2012 TIM 431 Strategic Management 16 Fall 2011 TIM 304 Principles of Travel Industry Marketing 33 Fall 2011 TIM 304 Principles of Travel Industry Marketing 19 Summer 2011 TIM 304 Principles of Travel Industry Marketing 30 Spring 2011 TIM 605 Hospitality Management 9 Spring 2011 TIM 304 Principles of Travel Industry Marketing 34 Fall 2010 TIM 602 Strategic Travel Marketing 4 Fall 2010 TIM 304 Principles of Travel Industry Marketing 9 Summer 2010 TIM 304 Principles of Travel Industry Marketing 19 Spring 2010 TIM 605 Hospitality Management 8 Spring 2010 TIM 304 Principles of Travel Industry Marketing 43 Fall 2009 TIM 401 Resort Development & Management 34 Fall 2009 TIM 304 Principles of Travel Industry Marketing 48 Spring 2009 TIM 303 Management of Service Enterprises 50 Spring 2009 TIM 304 Principles of Travel Industry Marketing 45 Fall 2008 TIM 306 Human Resource Management 36 Fall 2008 TIM 304 Principles of Travel Industry Marketing 45 Spring 2008 TIM 605 Hospitality Management 11 Spring 2008 TIM 431 Strategic Management 13 Fall 2007 TIM 316 Events Planning 16 Fall 2007 I.Lin-4 Courses taught at Saint Xavier University: Course Title Enrolled Sec Term Marketing* 80 2 Spring 2007 Achieving Service Excellence** 10 1 Spring 2007 Business Management* 40 1 Fall 2006 Hospitality Human Resource Mgmt.** 10 1 Fall 2006 Consumer Behavior 20 1 Fall 2006 *General business core courses; **Graduate level hospitality courses Courses taught at Tunghai University: Course Title Enrolled Sec Year(s) Introduction to Hotel Management 60 1 2004-2006 Front Office Operations Management 62 1 2004-2006 Consumer Behavior 25 1 2004-2006 Hospitality Facilities Planning and Design 71 1 2004-2006 Interpersonal Communication 35 1 2004-2006 Hotel and Restaurant English 60 1 2004-2006 Capstone: Senior undergrad. Research seminar 30 1 2004-2006 Freshman English 30 2 2004-2006 (General Education core, Foreign Language Department) Course taught at Pennsylvania State University: Course Title Enrolled Sec Year(s) Hospitality Marketing 120 3 2002-2003 Courses taught at Ling Tung University: Course Title Enrolled Sec Year(s) Introduction to Hospitality Management 60 1 1997-2000 Hospitality Marketing 60 1 1997-2000 Front Office Management 60 1 1997-2000 Travel and Tourism English 62 1 1997-2000 English Pronunciation 60 2 1997-2000 (Foreign Language Department) COURSES TAUGHT FOR THE TIM PROFESSIONAL PROGRAMS 01-16-15 Travel Industry Marketing Hainan University Group 02-11-15 Resort Management Bunkyo University Group 08-30-19 Hospitality Marketing Meikai University Group 09-13-19 Hospitality Marketing Rikkyo University Group RESEARCH INTERESTS Health and wellness, regenerative leadership and tourism, service robots in the hospitality industry, experiencescape innovation, servicescape design, environmental psychology, aesthetics, sensory marketing, consumer behavior/experience, emotions and perception, cross-cultural studies, inter- I.Lin-5 cultural service encounter, spa authenticity, spa management and education, luxury marketing and branding, tourists’ shopping behaviors, restaurant tipping. JOURNAL PUBLICATIONS Lin, I.Y. and Mattila, A.S. (Forthcoming). The value of service robots from the hotel guest’s perspective: A mixed-method approach. International Journal of Hospitality Management. Lin, I.Y. (2019). What makes a hotelscape beautiful? Antecedent and consequent behaviors of perceived aesthetic value and aesthetic judgment in the customer-hotelscape relationship. International Journal of Hospitality and Tourism Administration, DOI: 10.1080/15256480.2019.1692754 Lin, I.Y. and Mattila, A.S. (2018). A conceptual model of co-creating an authentic luxury spa experience. International Journal of Spa and Wellness, 1(1), pp. 1-15. Lin, I.Y. (2017). A place for everything and everything in its place: The application of Feng Shui to hotels. Boston Hospitality Review, 5(3), pp. 1-15. Lin, I.Y. (2016). Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience. Journal of Services Marketing, 30(7), 692-712. Zhao, D.F. and Lin, I.Y. (2014). Understanding tourists’ perception and evaluation of inter-cultural service encounters: A holistic mental model process. International Journal of Culture, Tourism, and Hospitality Research, 8(3), 290-309. Lin, I.Y. (2014). Restaurant employees’ perception of different tipping systems across country differences. Journal of Foodservice Business Research, 17(3), 198-214. Lin, I.Y. and Worthley, R. (2012). Servicescape moderation on personality traits, emotions, satisfaction, and behaviors. International Journal of Hospitality Management, 31(1),
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