• Cognizant Case Study

Enabling a Cost- and Effort-Saving SAP-Based Solution for an Asian Chemical Company

Business Situation • Scalability. Our client provides a wide variety of technology, • Scope includes add-on developments/enhance- materials and products based on chemistry, ment and their maintenance. utilizing a broad spectrum of technology to • All backlog development objects are consoli- support industrial progress and enhance the dated, prioritized according to the customer’s quality of people’s lives. Its lines of business requirements and developed. include performance products, healthcare and industrial materials. • Optimal knowledge transition using our best- in-class methodology. Challenge • Identification of areas for process improve- The company was looking to outsource the SAP ment and automation for improving SAP utili- AVM (change requests) services. It was looking zation and reducing manual effort. for a vendor that specializes in such services and could provide a cost-effective and flexible solution Benefits with a robust and effective delivery methodology. The solution enabled process reengineering and a significant improvement in the utilization of SAP Solution standard functionality. We identified, configured We proposed a flexible shared service model and operationalized more than 10 SAP standard that takes into consideration dimensions such as processes that were in line with the business resource optimization, technology and service requirements but were not being used. This saved line scalability and governance. Some of the value a substantial amount of manual effort and the additions rendered by the shared service model costs associated with it. are: We have proposed a change management process • Cost reduction compared to traditional and secured the customer’s buy-in. It is being resource-based charging. implemented and stabilized for smooth operation. • Process standardization and improved service resilience.

cognizant case study | april 2014 Another problem was that users had been • Providing user training as necessary. reluctant to use SAP, and thus the amount of • Creating process documents and flowcharts to manual work was substantial. We changed this to make the process more easily understood as a great extent by: well as for building a knowledge repository. • Closely working with end/key users to address their concerns and pain areas.

About Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of , consulting, and business process out- sourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.

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