Annual Report 2013
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Annual Report 2013 Brilliance Curiosity is the seed of discovery, the desire to explore on unfamiliar territory. As a growingly innovative financial institution, Silkbank never hesitates to bring out the ‘extraordinary’ from its people. Treading on paths others only dare to pass through is a day’s objective of the Silkbanker. Our growing customer-base is testament to the excellence we aim to lay out every day. This year’s annual report gives you a glimpse at a day in the life of our ambitious Silkbankers – taking you through our approach to brilliance in various capacities of our institution. Annual Report 2013 Customer Franchise At Silkbank, we focus on delivering nothing less than 'value' in the commitment towards our customers. This is cascaded throughout every functional area of the Silkbank network. Striving for customer satisfaction & loyalty, as well as quality in our products & services portfolio strengthen competence, professionalism and responsiveness in each and every one of us. Annual Report 2013 Risk Management The analysis or mitigation of uncertainty in investment decision-making requires a foolproof Risk Management system. Silkbank encourages an environment that revolves around achieving a culture for understanding and managing risk with strict compliance to rules and regulations. Annual Report 2013 People Management We often choose to create brilliance rather than hire it. Our People Management agenda shelters the development of the perfect dream team - from building an effective and deeper management criterion that encompasses employee satisfaction and pure meritocracy, to getting the right person for the right job. At Silkbank, we unfailingly promote 'teamwork' and continue to reap its benefits at every turn. Annual Report 2013 Cost Management We're constantly monitoring, amending and re-engineering. At Silkbank, Cost Management comes with a sheer focus on improving cost effectiveness. We believe that a good part of success comes from making the right choices, the right way. We aim to constantly upgrade our predictability and forecasting capabilities focusing our expenditures primarily on innovation, smart marketing and adequate training. Annual Report 2013 Contents Vision, Mission, Core Values 03 Products and Services 05 Chairman's Message 09 President's Review 11 Corporate Information 15 Board of Directors 19 Senior Management Committee 23 The Management 25 Corporate Profile 26 Directors' Report to the Members 27 Statement of Compliance with the Code of Corporate Governance and Statement of Internal Control 37 Notice of AGM and Auditors' Review 41 Independent Auditor's Report to the Members 43 Shari’a Advisor’s Report 45 Six Years Financial Highlights 49 Value Added Statement 50 Horizontal and Vertical Analysis 51 Graphical Presentation of Financial Progress 53 Statement of Financial Position 59 Profit & Loss Account 60 Statement of Comprehensive Income 61 Statement of Changes in Equity 62 Statement of Cash Flow 63 Notes to the Financial Statements 65 Statement of Written-off Loans 123 Emaan Islamic Banking Business 125 Achievements at a Glance 129 Serving the Community 131 Additional Shareholders' Information 135 Pattern of Shareholding - CDC and Physical 136 Branch Network 139 Foreign Correspondents 141 Proxy Form 144 Annual Report 2013 Vision Benchmark of Excellence in Premier Banking Mission To be the leader in premier banking trusted by customers for accessibility, service and innovation; be an employer of choice creating value for all stakeholders. Core Values Customer Focus At Silkbank the customer remains at the core of all activities... Service Quality is our key differentiator. Integrity At Silkbank we are honest and upfront maintaining the highest levels of personal and corporate integrity. Teamwork Teamwork is our key strength... our success is in unity. Creativity Out-of-the-box thinking is the enabling factor for us to be recognized as an innovative organization. Meritocracy Merit remains our key primary criteria for rewarding performance. Humility Humility remains at the core of all our relationships. Annual Report 2013 Products and Services Annual Report 2013 SILKBANK TERM DEPOSIT ACCOUNTS SALANA MUNAFA ACCOUNT: Offers the highest profit with payout on maturity. It provides customers with an overdraft facility of up to 90% with other Products transactional benefits. SILKBANK MAHANA MUNAFA ACCOUNT: Offers the highest profit with monthly payout. It provides and Services customers with an overdraft facility of up to 90% with other transactional benefits. BANCASSURANCE One-stop professional financial service for the utmost Branch Banking convenience in protection needs. Services include: Mehfooz Har Pal, Roshan Mustaqbil, Silk Health Plan, Sunehra Kal, Silk Health Line, and Silk Secure Takaful. SILKBANK CURRENT ACCOUNTS Caters to the plethora of financial needs of a diverse customer base. ALL-IN-ONE ACCOUNT: Provides ultimate protection and security to customers with amazing banking and transactional benefits. BUSINESS VALUE ACCOUNT: A unique business Current Account that provides customers with protection and transactional benefits tailored for any business. It is the first account that provides comprehensive business inventory coverage for up to Rs. 1 Crore. Alternate Delivery Channels ONLINE EXPRESS: Online Express gives the customer complete online solutions under one roof with a variety of tier-based transactional DIRECT INTERNET BANKING benefits. With the Silkbank Direct Internet Banking service customers SALARY PREMIUM ACCOUNT: can access and manage their accounts anywhere, anytime with amazingly convenient Internet Banking facilities. An exceptional Current Account offering a host of financial convenience, protection and lifestyle benefits with hassle- free salary processing. SILKBANK PHONE BANKING Why should customers walk to the bank when they can talk to SILKBANK SAVINGS ACCOUNTS the Bank! Silkbank Phone Banking officers ensure that the customer's financial needs are taken care of with ultimate Silkbank's Savings offers attractive features and competitive accessibility, convenience and security, 24/7. returns along with flexibility of current accounts. MUNAFA ROZANA: The only Savings Account in Pakistan that pays profit in cash DAILY. Profit on funds is calculated and paid into the customer's account on a daily basis. PLS SAVINGS ACCOUNT: Provides the benefits of a Savings Account with the convenience of a Current Account. SUPER SAVER ACCOUNT: Provides the customer with the highest monthly returns on higher deposits and profit calculation on a daily profit basis with a monthly payout. 07 Consumer Banking PERSONAL LOAN With Silkbank Personal Loan of up to Rs. 2 million, customers can live up their dreams and enjoy life to the fullest. SILKBANK READY LINE Provides customers with a fast processing running finance facility to meet their day-to-day emergency needs. SILKBANK CREDIT CARDS The most innovative cards of the country, Silkbank Credit Cards provide customers with 0% markup for an entire year upon transfer with Card Design Personalization and Customization. Small and Medium Enterprises M'POWER SILKBANK VISA DEBIT CARD A running finance facility structured according to customer Silkbank VISA Debit Card offers international acceptance and preferences. It helps business customers to leverage every provides protection against fraudulent transactions after the business opportunity that comes their way and gives them customer's report of loss. greater freedom to focus on every important aspect of their business growth. UTILITY BILLS PAYMENT SERVICE SME CASH EASE With its launch customers can now use their Silkbank VISA SME Cash Ease is a liquidity solution for SME-level businesses Debit Card (VDC) at any Silkbank ATM to pay their utility bills to maintain a profitable working relationship with their clients. or top up their mobile phones, round the clock, free of charge! Emaan Islamic Banking Corporate and Investment Banking Emaan Islamic Banking was inaugurated by conversion of seven CORPORATE BANKING conventional banking branches into dedicated Islamic Banking branches in 2012 and is geared towards providing Shariah- From arranging capital for day-to-day operations to offering compliant banking products along with high level of customer pertinent financial advice for a major business acquisition, satisfaction. Emaan Islamic Banking offers an array of products Silkbank has the expertise and experience for it all. to meet the financial needs of the customers, including current accounts, savings accounts, term deposits, takaful and saving plans. INVESTMENT BANKING Silkbank offers a vast array of Debt and Equity advisory and arrangement services along with advisory services for restructurings, mergers & acquisitions and buy/sell-side advisory. MIDDLE MARKETS Upholding the motto of “Yes We Can”, Silkbank stretches to a nationwide network fully equipped to equally cater to the vast and extensive middle market customers. Structured working capital lines are provided along with Current/Savings Accounts in order to enhance trade volumes of medium enterprises allowing them growth. 08 Annual Report 2013 Chairman’s Message During the year the Bank issued preference shares of Rs. 2,200 million which were successfully subscribed to, by a diverse group of institutional and retail investors, including top-tier names of the financial industry. The funds so received further supported tier-1 capital and the CAR requirements, and also helped the Bank in exploring new business avenues for growth.