Wireless! Cox Launches “Unbelievably Fair” State-Of-The-Art Service

Home , Cox Automotive, Dayton Daily News, KJSR, Simulcast

Spring 2011

Wireless! Cox Launches “Unbelievably Fair” State-of-the-Art Service

2010 Annual Review

BONUS!

See the complete annual report online at coxenterprises.com/annualreport

PLUS: 2010 Annual KTVU’s Big Party in San Francisco Review Enclosed Manheim’s Marketing Advantage Also: See Inside Back Cover How We’re Good to Grow for a Chance to Win an iPad

For All Cox Employees and Families Cox Enterprises, Inc. | Cox Communications | Manheim | Cox Media Group | AutoTrader.com InSide Cox — Spring 2011

Editor Jay Croft

Contributors Mary Dugenske Loraine Fick Deborah Geering Jessica Laiti Chris Martin Carole Siracusa

Illustrator Josh Latta

Photographers John Madere Morgan Thompson/KTVU

Contact InSide Cox Cox Enterprises, Inc. Corporate Communications P.O. Box 105357 Atlanta, GA 30348 Email: [email protected] Web: http://insite.coxenterprises.com Phone: 678-645-4744

InSide Cox is published by Cox Enterprises, Inc., for our employees, families and friends. Your feed- back is highly valued. Please send your questions, comments and suggestions to InSide Cox.

You are here. You make it work every day.

Design and Production Cristin Bowman laughingfig.com Contents 4

On the Cover Chris DeMastrie of Cox Communications, Inc., in Atlanta is all smiles about CCI’s wireless service. Photo: John Madere

CCI’s Bigger, Better 2 Dialogue Bundle Letters from Jimmy Hayes, Jay Croft and you. 7 In Business Cox wireless service gives customers Cox Business hits $1 billion in annual sales, Manheim’s new ad campaign features all kinds of characters and anytime/anywhere access to the AJC donates its former headquarters to the city news and entertainment. of Atlanta. 11 Cox Conserves Gary Gillman helps Manheim Pennsylvania think green. 30 12 Good to Grow Annual Report: Focus Forward Checking in with Cox Enterprises’ growth strategy. Check out the 2010 Annual Report and the 14 Special Feature KTVU-TV helps San Francisco celebrate the enclosed summary Annual Review. Then test Chinese New Year. your Cox knowledge to win an iPad! 18 Healthy Living Fight fatigue or give in — it’s all in the little choices you make every day.

20 Diversity Cox Radio stations play a diverse mix that listeners want to hear.

22 HR Source For free, conﬁ dential health information, call an Aetna Care Advocate. Plus, sign up to get your allergy meds by mail fast.

23 Cox in the Community How Cox helps communities become even better places to live, work and play.

28 Achievers New hires and recent promotions earned by Cox employees. 2 Dialogue

Letter from the Editor From You

Great Advice “ I really enjoy working with Cox. Part of the reason is because of the beneﬁ ts. Take a look at the statements in the box to You really feel special.” the right. Can they help you keep your “Focus “ Cox is involved in so many things. Forward,” as the theme of our 2010 Annual It’s fascinating.” Report suggests? They do for me. All of them were shared by “ It struck me when I started working here that the No. 1 value of Cox is Cox employees last fall in conversations about their employees.” the communications we produce — on company news, initiatives, beneﬁ ts and more. The input “ I love the values of the company, and was invaluable in helping us keep our focus everything the company stands for.” forward in the new year — and thanks to everyone I got to meet. “ Cox believes in their people and in You’ll see the results of some of your suggestions in this issue of their communities, and it makes you InSide Cox, including the special Annual Review brochure inserted feel good.” in the back cover. Keep it on your desk as a reference and a reminder “They believe in being socially respon- to visit coxenterprises.com/annualreport for more 2010 content and sible, environmentally responsible and our interactive map of all Cox locations. treating their employees right.” Also in this issue: a fun look at KTVU-TV’s sponsorship of San Francisco’s massive Chinese New Year Parade; an introduction to Cox’s “We have a set of core values that sets corporate development team; and an in-depth report on the launch us above.” of Cox Communications’ wireless service. “Leadership walks the talk.” Underlying everything we do: the Cox Values. Regardless of the “People have been treated well through- year or theme, they remind us to focus forward, all right — and on the out the history of the company.” right things. “We have huge diversity. We’re more of a family.”

1. Our employees are our most important resource. 2. We are committed to having a diverse workforce.Our 7 Values 3. Our customers are our lifeblood. 4. We embrace new technology. 5. We invest in new business opportunities. 6. We believe it’s good business to be good citizens of the communities we serve through volunteerism and ﬁ nancial support. 7. We are committed to helping shape a better world through responsible company and individual actions.

To Our Readers Write Email Send a letter to the editor about this issue of Readers’ Letters [email protected] InSide Cox. Letters should include your name, Cox Enterprises, Inc. address, day and evening telephone numbers, Corporate Communications Phone email address and division. P.O. Box 105357 678-645-4744 Atlanta, GA 30348 Dialogue 3

Growing a Great Future

Jimmy Hayes, President and CEO

Last year, we fi rst shared our long-term strategy to our strengths and have the ability to generate signifi cant diversify and grow our company for the future. And cash fl ow. Our corporate development team is working after a successful 2010, it’s a good time to check in on very systematically on these and other questions to progress, look forward a bit and thank you for all your identify the right strategy for Cox. And we’ve already hard work and great ideas. completed three key acquisitions at AutoTrader.com, Good to Grow, as our growth plan is called, sets a including the well-known Kelley Blue Book brand. You goal to double free cash fl ow every fi ve years. In order can read more about our corporate development team to accomplish that goal, we’ll need to grow free cash and these recent acquisitions on pages 12–13 of this fl ow an average of 15 percent a year. Now that’s a lofty issue of InSide Cox. goal, but that’s what top-performing companies do and Every day at work, I get to watch the literal growth we certainly feel Cox is a top-performing company. of our business: construction of two new offi ce build- While there are lots of important metrics that report ings here at our headquarters campus in Atlanta. The on how our businesses are performing, free cash fl ow is buildings will allow us to bring together hundreds of one of the most important ones. Generation of free cash Cox Communications employees who have been work- fl ow is essentially the culmination of all business pro- ing at eight different locations in the area. It’s exciting cesses and provides capital that can be used to repay to see this, not only because it will bring us greater effi - debt, fund capital upgrades and fund investment or ciencies and cost savings, but also because it’s a tangible acquisition spending. And the really good news is that representation of how we really are Good to Grow. every employee can contribute to the achievement of I fi rmly believe that with your help we will continue Cox’s free cash fl ow goals. building a great future for Cox and all its employees. Now for the great news: Last year we exceeded our goals for free cash fl ow in every month. Our revenues were up in 2010 compared to 2009 and our free cash fl ow broke all our previous records, even in a sluggish economic environment — and that’s what we’re really excited about! We have a great business plan for 2011, and so far we’re off to a good start. We are counting on all of you to help deliver the best results possible again in 2011. Many of you have asked what kinds of businesses we might invest in. Fundamentally, we know we should focus on businesses that align with our values, leverage 4 Special Feature

CCI Wireless:

Photo: John Madere Special Feature 5

A Bigger, Better Bundle By Loraine Fick

Now even more from the company that pioneered the bundle: Cox Communications, Inc. (CCI), has added 3G wireless to its triple play of video, Internet and landline phone service. With its Unbelievably FairSM offer and service, Cox Wireless fully integrates with other CCI services so customers can stream media, synchronize phone and computer address books and much more. This is the ﬁ rst such offering from a U.S. cable provider; CCI was also the ﬁ rst cable company to offer landline telephone service back in 1997. And of course, Cox Wireless delivers the excellent customer service Cox subscribers have come to count on, along with a uniquely fair pricing model.

Introducing Wireless Cox decided to pursue wireless in 2008. It went on to acquire wireless spectrum and licenses in prep- “ With the addition of wireless, aration for last fall’s launch in Hampton Roads, Va., Omaha, Neb., and Orange County, Calif. More Cox has devised an approach markets are planned, with Oklahoma up next. The wireless expansion is important for that is a natural extension of CCI — and all of Cox — because it stakes a vital claim in the crowded mobile market and offers a its bundle, providing value complete entertainment and communications solution. Compared to a standalone mobile offer- and sim-plicity that should ing, this complete solution — integrated voice, resonate with consumers.” video, data and mobile — is more compelling for customers, even with two hefty players, AT&T and Verizon, already in the market. Cox Wireless speaks directly to what customers want. That’s because in creating the product and service, the CCI team surveyed customers, asked what they looked for in a mobile provider and incorporated many of those elements into its Unbelievably Fair offer. Customers get MoneyBack MinutesSM — 5¢ per minute cash back for unused minutes up to $20 a month; Cox is the ﬁ rst to offer this. An automatic text mes- sage alerts them when they approach their maximum minutes/messages a month to avoid overage charges. And for those who currently subscribe to more than one service, Bundle Beneﬁ tsSM guarantees a free upgrade just for adding wireless voice.

> 6 Special Feature

CCI is no stranger to the bundle; in fact, the company “As our bundle gets more complex, the Solutions Store innovated it. CCI began supplying cable service to homes retail environment gives customers a chance to see how to in 1962, and as the Internet exploded and phone companies get the most out of Cox products and services,” says Tracy were deregulated in the 1990s, the company added high- Nolan, vice president, retail — wireless. “In a digital world, speed data and voice service to provide a three-product it keeps our offering high-touch.” package. Now customers can hand-pick products and ser- Meanwhile, CCI keeps refi ning voice, data and video vices for their own customized bundle, and there’s just one offerings based on customer preferences. The new Trio bill and one point of contact for customer service. program guideSM features an intuitive display that can be “Two-thirds of Cox’s customers subscribe to multiple programmed for customized channel surfi ng. On DEMAND services,” notes Irene Berlinsky, senior research analyst comes free with Cox Advanced TV service and includes with global marketing intelligence fi rm IDC. “With the thousands of titles available anytime, including HD. addition of wireless, Cox has devised an approach that “Our customers see us as a trusted provider, and they’ve is a natural extension of its bundle, providing value and told us they want the complete suite of services, including simplicity that should resonate with consumers.” mobile,” says Nolan. “Now they’ve got it all, in the home and out.” Going Shopping For more information about CCI’s mobile service, visit With the Unbelievably Fair wireless launch, CCI introduced unbelievablyfairwireless.com or cox.com and choose Hampton Cox Solutions Stores,TM where customers can pay a bill, try Roads, Omaha or Orange County. out a gaming console, choose an Android-enabled smartphone and speak to an expert consultant. In Business 7

Leadership Changes at Cox CEI / Manheim CMG

On March 1, several leadership changes were announced. Dean Eisner retired after 19 years of service with Cox Enterprises and Manheim, and succeeding him as president of Manheim is Sandy Schwartz, who most recently served as president of Cox Media Group. Chip Perry, president and CEO of AutoTrader.com, will continue to report to him, bringing together all Cox automotive interests under one leader. Doug Franklin has been promoted to president of Cox Media Group, and Alex Taylor, who served as vice president of Cox Media Group Ohio, succeeds Franklin as executive vice president of Cox Media Group. Look for more information about these important changes and meet the leaders in the next issue of InSide Cox magazine. Sandy Schwartz Doug Franklin

Introducing the New The AJC Cox Employee Directory

Search for any employee, from any Cox division or location. Available on the InSite “homepageThe visitor or will your come smartphone. away with a better understanding of news and the important On your smartphone role it plays in all our lives.” – Type directory.coxenterprises.com into your phone’s browser. – When prompted, sign in using your network credentials and start searching. – For easy future access, be sure to create a bookmark on your phone. Cox Communications, Inc. 8 In Business For For revenue? sales annual in billion $1 earn to take it does What make us aprovider of choice us for businesses.” make to continue will teams service and sales “And unmatched our Business. Cox president, vice senior Meeks, Phil says needs,” customer to respond to tomarket speed increase and partnerships strategic pursue products, of charge. free customers Business toCox provided are Both data. and ware soft- business safeguards which Suite, Security Business Cox and failure, fi against protects which Backup, Online ness Two Busi- Cox latest: of the services. enhancing and capacity increasing offi was Business Cox 2000 in and businesses, to services telecommunications offer to operator cable fi the 1993, In became bundle. Cox athree-product tocreate service voice and data high-speed added company the 1990s, the in deregulated were phone and companies exploded Internet 1962. the to homes in As other providers. providers. other overlooked by often amarket companies, midsize and for small services video and data voice, in growth steady of decade a crowning year, last late big number the hit job. company The the did services data for business Cox Business Hits $1 Billion Hits Business Cox Mark Be sure to visit visit to sure Be • • • • Serves 260,000 companies Business onCox The facts “As we scale to achieve the next billion, Cox Business will broaden its will Business Cox billion, next “As the toachieve we scale by fi Today, growing keeps Business Cox Cox Communications, Inc. Cox Business Is the fourth-largest provider of business Ethernet in the nation the in Ethernet business of provider fourth-largest the Is government market segments K-12 healthcare, Serves and higher education, fi by J.D. Power and Associates providers Is ranked service among data highest small/midsize business cox.com/business , offering a competitive alternative to the phone tothe company alternative acompetitive , offering cially cially born. (CCI), began supplying cable service service cable supplying (CCI), began tofi nd outmore. nding new opportunities, opportunities, new nding

le corruption and hardware hardware and le corruption nancial institutions and

Actor Sam Neill appears in Cox Business’s in Cox Neill appears Sam Actor latest commercials. See them online at at online them See commercials. latest youtube.com/user/CoxCommTV rst . 9 Cox Enterprises, Inc. In Business In

“The history metro of Atlanta and Cox Enterprises is the Centennial Olympic Games. recently The AJC moved to a new facility north downtown. of inextricably linked through our local media properties, which says Jim also radio,” and WSB include WSB-TV CEI chairman.Kennedy, almost “For years, 150 our companies the covered have events that helped shape our city, and we will continue to do so.” ’s (AJC) former former (AJC) ’s Cox Enterprises, Enterprises, Cox cers’ training cers’ The Atlanta Journal-Constitution ce space and leasing on save costs. Other proposed (CEI), is (CEI), committed to investing in the growth. city’s Based this at downtown location, the covered AJC • Multi-use public auditorium • Gallery art space public for exhibitions and• Warehouse parking space • Fire and police offi The property is an ideal location thefor city to consol- “We’re thrilled“We’re to accept this generous gift from Cox Inc. Inkeeping with that pledge, CEI recently announced is it donating As one of Atlanta’s largest Atlanta’s employers, As of one Cox Donates Atlanta Journal-Constitution Facility Journal-Constitution Atlanta Donates Cox decades monumental of events, including the civil rights record-breaking Hankmovement, Aaron’s run home and uses include: uses idate offi Enterprises,” says Atlanta Kasim Mayor Reed. “The former propertyAJC occupies a unique location in the heart of Atlanta.” downtown downtown headquarters to the city of Atlanta. The build- andings land are valued $50 about at million. Manheim 10 In Business the fi the A cowboy, emperor star. arock an and a magician, Manheim’s Show Characters Advantage Ad into online advertising.” Manheim’s in services people interested reaches tool that targeted-marketing aspecial through sites interest up popping on even they’re general- on auto And and websites. publications industry in running are They in featured and connect customers with the whole company the with customers connect and fi our is “This auctions,” Rogers says. toour personalities Check out the photos and videos of Your at photos videos out and the Check Advantage Manheim. with winning types of toshow all auto meant dealers are research, on customer based ads, The “We need to show dealers that we understand them and their business, that they bring their own unique unique own their bring they that business, their and them “We we understand that toshow need dealers rst outreach of its kind for the company, for the Tom says of kind of marketing. its outreach rst director senior Rogers, Manheim ’s multimedia Your Advantage campaign. Your Advantage ’s multimedia “ We need to show dealersthatwe understand themandtheir our auctions.” business, uniquepersonalitiesto theirown bring that they — print from we’re And not one just location. expanding rst brand campaign, intended to raise our profi our toraise intended campaign, brand rst manheim.com/youradvantage These are just a few of the characters currently currently characters of afew the just are These .

le le —

Cox Conserves 11

Green on the Job Making Conservation Work

By Loraine Fick and Jessica Laiti

Gary Gillman isn’t afraid to wear different hats at My hope was to help drive Manheim Pennsylvania. He started as a controller in 1991, our conservation efforts by moved on to IT manager in the mid ’90s and, when a purchasing management position opened up a few years ago, looking at our sustainability he took the job. options through practical Gillman is environmentally conscious by nature. He composts, he cleans up waterways with his son, and he and fi nancial lenses. collects and uses rainwater from his roof. As he got ready Gary Gillman, manager of purchasing to transition into his new role, he wondered what the oper- and conservation, Manheim Pennsylvania ation was doing to be sustainable. Gillman decided to enroll in an environmental policy class at nearby Franklin & Marshall College to better understand the roles government and business play in conservation. Cox Enterprises launched Cox Conserves around this time, which further Get Involved encouraged him to think green. Make a difference by learning about the conservation issues “My hope was to help drive our conservation efforts facing your community and how to tackle them. Manheim’s by looking at our sustainability options through practical Gary Gillman suggests checking out the following to get started: and fi nancial lenses,” Gillman explains. And so his new • Environmental nonprofi ts such as American Rivers and title expanded to manager of purchasing and conservation. The Trust for Public Land Gillman’s conservation efforts and those of countless Cox • Chambers of commerce employees have been encouraged by Cox Conserves, the • Local college programs on environmental company’s plan to cut our carbon footprint 20 percent policy/sustainability by 2017. • Green to Gold by Daniel Esty and Andrew Winston

Water Smarts Water issues are particularly important in the Chesapeake Bay region. Gillman learned about stormwater retention and is helping restart an association to support a stream near the Manheim Pennsylvania property. He educates others on water conservation, presenting to kids on Take Your Kids to Work Day, speaking to Franklin & Marshall Launched in 2007, Cox Conserves seeks to College’s business sustainability class and offering tours reduce Cox Enterprises’ energy consumption of Manheim’s water recycling plant. Additionally, Gillman by embracing renewable forms of energy, is leading a river cleanup with Manheim Pennsylvania conserving natural resources and inspiring employees this spring in partnership with American Rivers. eco-friendly behavior. Find out more at coxconserves.com. Crunching the Numbers Gillman is a conservation guy at heart, but he’s also a numbers guy. He discovered that changing to greener food containers in the cafeteria and snack bars would cost $40,000 a year. The facility decided to stick with Styrofoam, but Gillman launched a program to recycle it, making Manheim the ﬁ rst company in the county to do so. “Now foam recycling is part of our operation, and we’ve made it easy to do,” Gillman says. “People just throw their food containers into labeled cans. It’s as simple as that.” 12 Good to Grow

Taking Care of (New) Business

By Chris Martin | Photo: John Madere

If you’ve ever bought or sold a car, you’re probably familiar with Kelley Blue Book, which has provided information on auto values for generations. But did you know that this trusted resource is now a Cox business? Kelley Blue Book (kbb.com) is just one of three acquisitions AutoTrader.com made in 2010 to further strengthen its position as the Internet’s largest auto clas- sifi ed marketplace and consumer information website. Those purchases were part of the Cox Enter- prises growth strategy announced last year, known as Good to Grow. And they’re indications of what’s likely to come in the next few years across all of “I’m especially proud that Cox Cox — investments, acquisitions and reinvestment in Cox’s current businesses. doesn’t focus only on profi ts, On the leading edge of many of CEI’s expansion plans is the company’s corporate development but also on investing in our team in Atlanta. The team evaluates potential opportunities, in partnership with business devel- employees and the communi- opment teams from Cox divisions — Cox Commu- nications, Inc., Manheim, Cox Media Group and ties where we do business.” AutoTrader.com. Each proposed investment is carefully scrutinized to assess its potential value to Cox. Does it fi t within Cox’s expertise? Is there a large enough market for its products or services? The company also should be stable and have high potential for growth. And importantly, it must fi t with Cox’s long-term focus. These criteria have helped Cox grow for more than 100 years. “Family businesses that have been successful for four generations are rare, so Cox should be proud of its history,” says Jamie Kennedy, who was appointed CEI’s vice president of corporate development last year. And he should know. Kennedy’s father, Jim, is CEI’s chairman, and his great-grandfather was Gov. James M. Cox, the founder of our company. And although growth is central to its plans, the company remains committed to more than just the bottom line. “I’m especially proud that Cox doesn’t focus only on profi ts, but also on investing in our employees and the communities where we do business,” Kennedy says. “The company is such a large platform to be able to do good and contribute to society, and I want to be able to make a meaningful contribution.” John Dyer, CEI’s executive vice president and chief fi nancial offi cer, agrees. “The nature of our businesses is changing and our culture may change, but our values will not,” he says. Good to Grow 13

Jamie Kennedy (center) leads a discussion with members of his corporate development team in Atlanta.

AutoTrader.com Sets the Wheels in Motion for Growth Last year, AutoTrader.com bought three companies, further strengthening its position as the Internet’s largest auto classiﬁ ed marketplace: • Kelley Blue Book (kbb.com), the top provider of new and used vehicle pricing information to the auto industry • vAuto (vauto.com), advanced software tools for used vehicle management, pricing and inventory • HomeNet Automotive (homenetauto.com), online inventory management and merchandising solutions

Good to Grow: Cox’s Plan to Double in Five Good to Grow is Cox Enterprises’ 10-year strategy to diversify and grow the company. The goal: Double free cash ﬂ ow every ﬁ ve years.

Key components: • Invest in businesses with good growth prospects and solid cash fl ow. • Keep investing in our current businesses and focusing on excellence and effi ciency. Cox’s Plan to Double in Five • Conservatively manage our fi nancial position. 14 Special Feature Special Feature 15

Ringing in the New Year, KTVU Style

By Deborah Geering | Photos: Morgan Thompson/KTVU

It’s loud. It’s colorful. It’s fi lled with dancers, dragons, fl oats and thousands of fi recrackers. And the annual Southwest Airlines Chinese New Year Parade in San Francisco represents a lot of hard work and pride — not to mention several Emmys — for the KTVU-TV team. The Cox Media Group station has broadcast the 151-year-old tradition each year since 1987, this year on Feb. 19. In the Bay Area, the parade and KTVU go hand in hand. “It’s a very good collaboration for us,” says parade executive producer Jim Haman, KTVU “KTVU’s role is to help us director of broadcast operations. “As we televise it, awareness goes up, which brings in more sponsors, in the community celebrate and that continues to grow the parade.” Before KTVU got involved, the nighttime event the new year, to educate was comprised mostly of schoolchildren dressed in jeans and sneakers. Now it is the largest of its kind outside Asia, viewed by 3 million in the Bay Area our ABCs — American-born and millions more worldwide on KTVU.com and sina.com. Chinese — about the lunar The station and the event’s organizer, the Chi- nese Chamber of Commerce, view it as a golden new year celebration and to opportunity for outreach. “KTVU’s role is to help us in the community educate all other Americans.” celebrate the new year, to educate our ABCs — American-born Chinese — about the lunar new year celebration and to educate all other Americans,” explains Arnold Chin, director of the Chinese New Year festival and parade. “That partnership is very important in our community’s efforts to embrace everyone.” KTVU runs a series of 30-second promotional vignettes that highlight the people and culture of the area’s Asian community. And throughout the broadcast, longtime commentators Ben Fong-Torres and KTVU news anchor Julie Haener pepper their patter with intriguing tidbits on Chinese history, mythol- ogy, holiday traditions and the history of the parade itself.

> 16 Special Feature

Over 200 feet long, the golden dragon serves as the parade’s grand ﬁ nale.

A Parade Takes Many Steps Planning this parade is no picnic; it has as many moving parts as the illuminated, 238-foot golden dragon that serves as its grand fi nale. Three months before showtime, KTVU and Chinese Chamber of Commerce represen- tatives start weekly meetings to hammer out the details. They go over the lineup and the scripts again and again. The sales team gets advertisers involved and energized, creating value-added segments such as the McDonald’s Family Cam that zooms in on crowd members. The traffi c department schedules the vignettes, which must be researched and produced. Engineers coordinate the specifi cs for HD satellite transmission. Vendors build stages, install lighting and cover everything in tents if it rains. Once the fi recrackers start popping and the bands start playing, it’s a wild ride to the fi nish line. “It’s a one-time shot you get to put something on the air that’s not only factually correct but that is also entertaining for an entire family to sit and watch, and to maybe learn something about Asian culture,” says Haman. Special Feature 17

The KTVU-TV production team: Heather Yugo, Jeff Green and Dan Berger (front row, l-r); Jim Haman and Frances Wong (middle row, l-r); Mark Metzler (in the window)

Rain on This Parade? Never Of course, there’s no accounting for the weather. This is San Francisco in February, after all. “They love me on that day,” deadpans station marketing director Jeff Holub, who is tasked each year with getting the station’s talent loaded into two cable cars to ride the route. “It’s not much fun in 50 mph winds, when the rain is coming in sideways and hitting your face. But it’s all part of the day, and we wouldn’t want to be anywhere else.” Chin is unfazed. “Even if it rains, that’s good luck for us,” he says. “If you get rained on in the new year, it means you’re going to have more money.” Even in rain, the site is something to behold. “We’re right in the middle of the action — we’re seeing it, smelling it and hearing it, and there’s a crowd right there,” Haener says. “It’s just such a pretty parade. With all the costumes and ribbons and fans and illumination, the city just glows. It’s beautiful.”

The Parade by the Numbers Floats: 25 Dancing lions: 45 Dragons: 10 Bands: 7 Parade route length: 16 blocks (1.5 miles) Participants: More than 1,000 Attendees: 300,000–600,000 High-deﬁ nition television cameras: 7 On-site crew members and vendors: 60 Sources: KTVU, Chinese Chamber of Commerce 18 Healthy Living

Zap Your Fatigue By Loraine Fick | Illustration: Josh Latta

Tired of being tired? What you eat, how long you sleep, how you get that second wind — it all either adds to the energy bank or sucks it dry. Make the right little choices throughout the day for a big payoff in stamina. Healthy Living 19

BEST BLAH BAD

BREAKFAST Protein + whole grains Bagel or pancakes Skip it Like an egg white omelet or Could leave you sleepy and A recipe for tiredness and peanut butter and toast. hungry mid-morning. pigging out at lunch.

LUNCH AND BEYOND Five a day Fruit juice Fries with that Colorful fruits and vegetables High in sugar and calories Not what your mother meant for optimum health and energy. without the ﬁ ber of whole fruit. by getting your veggies.

AFTERNOON BLAHS Take a walk Play Scrabble online Get a grande Exercise actually You weren’t really getting 10 minutes of jitters and then ﬁ g h t s f a t i g u e . anything done anyway. you crash, especially if your latte is loaded with sugar. SHUT-EYE Full night Not quite Walking dead Seven or eight hours asleep Seven hours in bed, including Less than six hours a night. in a cool, dark room. two with the computer or TV on.

More Energy Boosters • Get off the sugar roller coaster. • Sip water all day — fatigue is one of the ﬁ rst signs of dehydration. • Don’t overdiet; it will slow your metabolism and make you feel drained. • Simplify. Physical clutter is stressful, and stress saps energy.

Prolonged fatigue could indicate an underlying medical condition. See your doctor if lifestyle changes don’t help your tiredness.

Sources: health.com, WebMD.com, prevention.com, mayoclinic.com 20 Diversity

On the Radio and More: Cox Brings Diversity to Customers By Jay Croft and Jessica Laiti

A radio listener driving through San Antonio can Taylor Swift ﬁ nd a lot of options on her radio dial — from Taylor Swift on Magic 105.3, for instance, to Barry Manilow on KONO 101.1. Someone in Hawaii can tune in to Usher on Power 104.3, and a talk-show listener in Tulsa can ﬁ nd options on KRMG AM 740 and FM 102.3. These are just some of the Cox stations developing, offering and promoting programs and services that meet the evolving needs of their diverse communities. Cox Media Group includes 86 stations in 19 markets across the country. Along with Spanish- language newspapers like Mundo Hispánico and ¡ahora sí!, the stations’ formats are part of our commitment at all of Cox’s businesses to be sure our customer offerings meet the diverse needs of the changing marketplace. Photo: Scott Weiner/Corbis “Everybody loves radio, and everybody can see how vibrant our stations are in all our markets,” says Rosalynne Price, senior manager for diversity at Cox Enterprises, Inc. “That’s a good example of how we approach customer service in everything we do.”

Barry Manilow At Cox, we believe that diversity is part of who we are and how we do business — it’s the right thing to do and it makes the best business sense. Rosalynne Price, CEI senior manager for diversity Usher

Photo: John Atashian/CORBIS

Photo: Robb D. Cohen/Corbis Diversity 21

Cox Enterprises Diversity Strategy COMISIONES DE VENTA MÁS BAJAS. Cox drives business results by fostering MAYOR ASISTENCIA DE COMPRADORES. Disponible ahora para su inventario de $5,000 (o menos). inclusion and expanding the diversity Del 1 de octubre al 31 de diciembre, Manheim ofrece comisiones de venta reduci- of our people, customers, vendors and das sobre vehículos de distribuidores vendidos en $5,000 o menos, ya sea en los locales de operaciones participantes de Manheim o en línea, mediante Simulcast. communities. This story focuses on our Disfrute de ventas más rentables a la vez que sigue obteniendo el mismo nivel de servicio, experiencia y sólido volumen de compradores con los que puede commitment to our customers. contar con Manheim.

Los niveles de precios para esta gran oferta son los siguientes: NIVEL 1 Vehículos de $0 - $1,000 $70 NIVEL 2 Vehículos de $1,001 - $3,000 $90 NIVEL 3 Vehículos de $3,001 - $5,000 $120

Contacte a su local de operaciones en su localidad o llame al 866-MANHEIM para obtener más información.

No están disponibles los precios especiales para vendedores que ya tienen unn acuerdo firmado en uno o más de los locales participantes.participantes. La promoción no incluye vehículos de Total Resource Auctions o Manheim Specialty and Heavy Truck & Equipment Auctionsctions ni de Exotic Highline Events. Las transacciones de ove.com.c no reúnen los requisitos. Las comisiones de compra y costos de transporte y reacondicionamiento y otras comisiones noo se incluyenncluyenManheim en el precio de $5,000 o menos. has produced national marketing promotions in Spanish to reach Hispanic customers. The company also has committed resources to develop programs to enhance the Hispanic dealer customer experience at its facilities.

Part of AutoTrader.com, AutoTraderLatino.com is an automotive classi- ﬁ ed website in Spanish.

Cox Communications offers Hispanic consumers Paquete Latino, a digital cable television package with some of the most popular channels in Spanish, and Spanish music channels. Programming includes networks such as Black Entertainment Television (BET), TV One, LOGO, TV Asia and more that serve a wide range of audience interests.

Singer Patti LaBelle performs at the BET Honors in Washington, D.C.

Photo: Molly Riley/Reuters 22 HR Source

Your Health Matters: Aetna Care Advocate Program

By Mary Dugenske

Cox is offering a new resource for help and information NAP about medical diagnoses and treatment options, particularly for serious or chronic conditions: the Aetna Care Advocate Program. The free, conﬁ dential service is available to all Cox COX MEDICAL PLAN Medical Plan participants. GRP: 779409-040-110 CHOICE POS II

The Aetna Care Advocates are registered nurses and health- ID W9999 9999 01 PCP: $25.00 care professionals who provide personalized guidance. The Test Sample RX SPC: $35.00 team focuses exclusively on the healthcare needs of Cox employees and their families, and can assist in many ways, including: MEMBER SERVICES 1-888-553-3449 PROVIDERS CALL 1-888-553-3449

• Answering questions about medical tests, diagnoses PAYOR NUMBER 60054 0125 BIN# 610502 and treatment • Providing support before, during and after a hospital stay • Finding local healthcare experts Call 888-553-3449 and press 2 to reach a Care Advocate.

Make this Allergy Season a Breeze

Rx Home Delivery — A Mail-Order Drug Service 90-Day Supply for One Low Co-Pay To save money on the medications you use daily, Cox $60 for brand-name drugs prescribes the Aetna Rx Home Delivery mail-order drug service. For one co-pay, you get up to a 90-day supply $20 for generic drugs of prescription drugs shipped directly to you.

Please note: The Aetna Rx Home Delivery mail-order drug service is available to Cox Medical Plan participants. Cox in the Community 23 community At Cox, we are deeply committed to helping our communities become even better places to live, work and play. The Palm Beach Post Photo: Brandon Kruse/ Lynda Ferguson (right foreground) dances with program manager Shatoya Simpson during an Alzheimer’s Community Care adult day class. Ferguson was featured in The Palm Beach Post’s Season to Share article and received donations to help enroll in the class.

Sharing and Caring The Palm Beach Post and the Austin American-Statesman helped raise more than $1.3 million at year-end 2010 to help those in need in their communities. The Palm Beach Post generated more than $705,000 for 14 local nonprofi t agencies through its 2010 Season to Share. More than 2,500 readers donated funds. The Austin American-Statesman raised $636,000 in cash and in-kind donations through its Season for Caring campaign. The funds helped 12 local nonprofi t agencies fulfi ll wish lists of families in need.

> 24 Cox in the Community

SOS Extends Outreach Efforts

After last year’s catastrophic oil rig explosion in the Gulf of Mexico, Cox Communications Florida partnered with Cox Media Group to collect supplies for wildlife impacted by the oil spill in their service area. The result? Distribution of 202 bags of birdseed, 303 bottles of water, 2,521 rolls of paper towels/tissue, 185 gallons of bleach, 1,780 bath towels and 324 pairs of latex gloves to the Wildlife Sanctuary of Northwest Florida and other sanctuaries for long-term rehabilitation. To broaden its efforts, Cox Communications Florida then partnered with Cox Communications Louisiana in a Save Our Shore (SOS): Gulf Coast Relief effort to provide an emergency grant for nonproﬁ ts assisting oil spill victims, publicize volunteer opportunities and help with other projects. Cox Communications Phoenix, Cox Communica- tions Tucson, Cox Communications Kansas/Arkansas, Cox Communications Omaha and Cox Communications Virginia joined in running a public service announcement promoting this effort, which generated over $10,000 for Reilly Six, age 3, son of Cox Communications employee SOS. Last fall, schools in the Pensacola, Fort Walton Beach, Crestview, Chris Six, is dwarfed by supplies donated for rehabilita- Niceville and Destin areas held a spare change drive for SOS, raising an tion of wildlife impacted by last year’s Gulf oil spill. additional $1,600; students also participated in a beach cleanup day.

AutoTrader.com

Advertising specialist Darrin Bright displays his AutoTrader.com pride A team of AutoTrader.com employees, friends and family members at St. Jude Children’s Research Hospital’s annual “Give thanks. Walk.” helped pack thousands of Thanksgiving meals for Open Hand in Atlanta. in Tulsa, Okla.

In November, AutoTrader.com was a national sponsor AutoTrader.com employees in Atlanta adopted more than of St. Jude Children’s Research Hospital’s annual “Give 160 “angels” through The Salvation Army Angel Tree pro- thanks. Walk.” and 23 teams of employees, friends and gram in December, and 150 volunteers distributed gifts and family members nationwide participated. The top fund- food at Salvation Army warehouses. Also, the Information raising team, led by Carlos DeBrito in New Jersey, raised Technology Private Seller volunteer team purchased 10 bikes more than $5,000. AutoTrader.com has partnered with as gifts for children. St. Jude since 2002 — providing volunteers, raising donations and hosting nationwide dealer sales events. In Atlanta, 45 AutoTrader.com employees, friends and family members worked a double shift at Open Hand, packag- ing more than 5,000 meals for the Thanksgiving holiday weekend. Open Hand helps people manage chronic disease through home-delivered meals and nutrition education. Cox in the Community 25

Cox Communications

Kevin Winters helps a Boys & Girls Club member with homework during Cox Communications An Olivewood Elementary School student tends to Omaha’s annual Cox Connects days. plants in the Good Food Garden, donated in part by Cox Communications San Diego.

Last year, Cox Communications Arizona exceeded its Cox Volunteers goal by logging 26,183 volunteer hours. Employ- ees also raised more than $500,000 in 2010 through the Cox Charities campaign for nonproﬁ t organizations including Southwest Autism Research & Resource Center, Free Arts of Arizona and Phoenix Children’s Hospital.

Cox Communications Florida/Georgia served as title sponsor of the Boys & Girls Clubs of Central Georgia’s annual clay shoot, investing $5,000 and logistical support for this November fundraiser that raised approximately $30,000. Cox also serves as the Boys & Girls Clubs of Central Geor- gia’s ofﬁ cial technology sponsor, providing free Internet and video services to each Central Georgia club location.

Cox Communications Louisiana partnered with the Lafay- Trish Widhalm, with the Cox Communications Arizona human resources ette Parish School System for an incentive-based program team, helped Friends of Animal Care and Control by painting, organizing that rewarded 350 at-risk students with free Cox High Speed and cleaning up its thrift store. Internet and a netbook computer. It also donated a Cox Technology Center (10 new computers loaded with educa- tional software, a laser printer and Cox High Speed Internet access) to the Boys & Girls Club of Acadiana. Used for after- school tutoring programs, the center will reach more than 1,000 Acadiana youth.

> 26 Cox in the Community

Lawanda Holliman signs a banner that Atlanta Journal-Constitution cartoonist Mike Luckovich took to troops in the Persian Gulf.

Nearly 100 volunteers from Cox Communications Omaha Cox Media Group went to six Boys & Girls Clubs of the Midlands throughout The Austin American-Statesman was a media sponsor of November to tutor, engage in recreational activities and the Susan G. Komen Race for the Cure for the fi rst time, interact with kids. providing a $100,000 package that included a pink paper wrap/section in the newspaper, a cash donation, and a Cox Communications San Diego and Olivewood Gardens percentage of advertising revenue and single-copy sales. and Learning Center, in partnership with Food Network A team of 30 employees, The Paper Dolls, also participated and Share Our Strength, donated a Good Food Garden to in the race. Olivewood Elementary School. The Good Food Garden offers students a fun, hands-on garden experience and Cox Media Group Birmingham donated a $7,000 Leyland teaches the importance of healthy eating habits. cypress and $3,000 worth of Christmas lights to the city of Birmingham. KISS-FM donated approximately $50,000 In December, Cox Communications San Diego supported of airtime, broadcasting live from the tree and asking lis- the Holiday of Miracles campaign benefi ting Rady Chil- teners to donate ornaments. dren’s Hospital with a $25,000 donation through the Cox Kids Foundation. It also hosted a toy drive for the hospital’s The Dayton Daily News partnered with The Foodbank in children, and employees answered phones during a local the Valley Food Relief campaign, raising over $301,000 and radio station’s radiothon benefi ting the hospital. helping serve more than 5.6 million nutritious meals through Cox Enterprises local food pantries, shelters and community kitchens in the Miami Valley. The newspaper provided $60,000 worth In November, when Atlanta Journal-Constitution cartoonist of print and online support for the November–December Mike Luckovich joined a USO tour to visit troops in the 2010 campaign and was supported by WHIO-AM/FM. Persian Gulf, Cox Enterprises ran a collection drive and sent 230 boxes of goods to 1,500 troops in Kandahar, Bagram The Hamilton JournalNews provided over $46,000 of print and Kabul, Afghanistan. Additionally, 70 students in its and online support to its Food Relief campaign, which gen- Chamblee Charter High School mentoring program wrote erated $23,585 in 714 individual gifts and a $10,000 grant letters of appreciation to the troops. from the Hamilton Community Foundation to benefi t Shared Harvest. Cox in the Community 27

Manheim In Atlanta, Manheim’s Adopt-A-Family program generated more than $10,000 of monetary and in-kind donations from employees to purchase items for four families with children being treated at the cardiac care unit of Children’s Health- care of Atlanta.

Manheim Arizona partnered with DT Credit to raise more than $2,000 for Susan G. Komen for the Cure, while Manheim Indianapolis employees raised more than $800 in October KJSR-FM’s Dave Michaels and several Marines display a sampling of for the organization. the toys donated during the 31st annual American Bikers Aimed Toward Education of Tulsa Toy Run. For the 10th year, Manheim Daytona Beach supported The Children’s Home Society of Florida in Volusia County; For the fourth year, KJSR-FM in Tulsa was media sponsor it raised more than $1,000 in cash and toy donations for over of the American Bikers Aimed Toward Education of Tulsa 60 children during the holiday season. Toy Run, donating over $10,000 of promotion airtime. The motorcycle ride attracted thousands of bikers and gener- With funds raised from monthly employee safety meeting ated two semi-trucks full of toys for the U.S. Marine Corps raffl es, Manheim Kansas City donated 50 turkeys to 25 local Reserve Toys for Tots Program — more than 70 percent of families for Thanksgiving and Christmas; blankets, pillows, the toys collected in the Tulsa metro area. bath towels and washcloths to area domestic violence shelters; clothing and two GPS systems to homeless teens; and For the fi fth year, KRMG-AM/FM hosted its radiothon for over 300 toys for the U.S. Marine Corps Reserve Toys for the Make-A-Wish Foundation of Oklahoma, generating Tots Program. $195,000 from listeners and local businesses to fund more than 25 wishes for children with life-threatening illnesses. At Manheim Louisville, about 20 employees and family The station promoted the event and dedicated two days of members participated in the 2010 Making Strides Against live broadcasts, talent and support. Breast Cancer of Louisville walk in October, raising $1,448 for the American Cancer Society’s breast cancer efforts in WFTV-TV in Orlando supported the U.S. Marine Corps research, patient support and advocacy. Reserve Toys for Tots Program for the 12th year, generating enough toys to fi ll nine seven-ton vehicles. The station donated nearly $100,000 of airtime and online exposure.

WHKO-FM helped raise $200,000 for The Children’s Medical Center of Dayton in the 13th annual Cares for Kids Radio- thon. Since the station began airing the radiothon in 1998, it has raised more than $2 million that has purchased two pediatric mobile intensive care units, special monitors and a pre/post operating room in the surgery area.

In Atlanta, WSB-AM/FM’s Clark Howard hosted his 20th annual Christmas Kids Campaign, generating enough toys In October, Manheim Louisville employees and family members partici- to provide three gifts each for almost 5,000 children in pated in the 2010 Making Strides Against Breast Cancer of Louisville walk. 76 counties in the Georgia State Department of Family and Children’s Services Secret Santa program and over $47,000 Manheim San Diego provided free secure parking for to purchase additional gifts. Howard also encouraged lis- San Diego Habitat for Humanity volunteers during the teners across the country to make online donations to The November “Home for the Holidays” Home Builders Blitz Salvation Army Angel Tree program. 2010. Hundreds of workers built four two-story homes in ﬁ ve days. 28 Achievers

People Moves Recent Promotions and New Hires

AutoTrader.com Cox Enterprises John Chaffi n to director of dealer products, from director of Brett Fennell to assistant vice president of fi nancial planning sales strategy. Dallas Clement to chief fi nancial offi cer, from and analysis, from senior director of fi nancial planning and executive vice president and chief strategy offi cer, Cox Com- analysis. Maria Friedman to senior vice president of corporate munications. Allyson Estes to director of industry relations tax, from vice president of corporate tax. Stephanie Hanna to and dealer training, from senior manager of industry rela- senior director of tax, from director of tax. Grace Huang to tions. Robert Hadley to vice president of information tech- senior director of corporate development, from senior director nology, from senior director of business intelligence. Alex of corporate strategy and business development, Cox Media Hudmon to director of business operations, private seller Group. Scott Leazer to senior director, ERP and application business unit, from senior manager of partnerships, private integration, from director of information technology appli- seller business unit. Katherine Kennedy to director of fi eld cations. Catherine McGillivray to senior director of human sales training, from manager of dealer marketing. Stephanie resources information systems, from director of human Robbins to director of sales operations, from senior manager resources information systems. Gregory Morrison to senior of national accounts. Rick Rodriguez to regional sales direc- vice president and chief information offi cer, from vice presi- tor, from district sales manager. Paula Tyioran to director dent and chief information offi cer. Barry Ohlson joins as of advertising operations and customer service, from senior chief policy counsel. Lisa O’Shields to director of tax, from manager of advertising operations. Kenneth Welsh to direc- senior tax manager. Cody Partin to senior director of real tor of fi eld business partnerships, from senior business man- estate, from director of real estate. Mary Vickers to assistant ager. Bryan Weston joins as director of national accounts. vice president of tax, from tax director. Alexandra Wilson to senior vice president of public policy and regulatory affairs, from vice president of public policy and regulatory affairs. Cox Communications

Len Barlik joins as executive vice president of product man- Cox Media Group agement and development. David Bialis to senior vice president and general manager, Cox California, from senior vice Craig Ashwood to senior director of site services, CMG Dig- president of operations, Western Division. David Blau to ital and Strategy, from director of site services, CMGdigital. vice president of new growth and development, corporate Michelle Catolico to director of sales, CMG Athens, from strategy group, from senior vice president and general man- general sales manager of WBTS-FM. Keith Dakin to rock ager, Cox Omaha. Charles Brady to executive director of program director, CMG Connecticut, from operations man- business analysis, from director of business development. ager, WCTZ-FM and WFOX-FM. Chris Eagan to operations Jill Campbell to senior vice president of operations, from manager, CMG Connecticut FM stations, from program senior vice president of operations, Eastern Division. Torryon director, WEZN-FM. Tonya Echols to senior director of dig- Coleman to director of technical operations, from senior ital business affairs, CMG Digital and Strategy, from direc- manager of backbone operations. Joycelyn Cromartie to tor of digital business affairs. Amy Glennon to vice president director of enterprise accounting services, from senior of circulation for The Atlanta Journal-Constitution (AJC), manager of enterprise accounting services. Jennifer Garrett from senior director, product and project management. to vice president of sales, from vice president of sales and Darrell Golliher to senior director of technology, CMG Dig- retention, Cox Virginia. Danita Harris to director of orga- ital and Strategy, from director of technology, CMGdigital. nizational effectiveness, from manager of organizational Kevin Hayes to vice president and general manager, WJAC- effectiveness. C. Kim Henderson to senior director of tech- TV, from general sales manager, KFOX-TV. Gregg Lindahl nology quality, from director of engineering. Mallard Holli- to senior vice president, CMG Digital and Strategy, from day to executive director of public relations, from director vice president, CMGdigital. Andy McDill to director of of public relations. Duffy Leone to senior vice president communications, from senior manager of communications. of operations, Cox California, from senior vice president Kristin Okesson to vice president and market manager, CMG and general manager, Cox Orange Coast. Nelson Mower to Connecticut, from vice president of sales and vice president vice president of customer contact management, from vice and general manager, Cox Radio Stamford/Norwalk. Les president of information technology and continuous process Psalmonds to senior director of advertising, CMG Digital and improvement, Cox Kansas/Arkansas and Cox Oklahoma. Strategy, from director of advertising. Kevin Riley to editor Neha Parikh to executive director of business analysis, from of the AJC, from editor in chief of the Dayton Daily News. director of business analysis. Nick Roberts to regional director of programming, CMG Achievers 29

Dayton and Louisville, from manager of operations. Dave Manheim Minneapolis, from assistant general manager. Tim Siegler to vice president of technical operations, from direc- Van Dam to vice president and general manager, Manheim tor of broadcast operations and engineering for WSOC-TV Pennsylvania, from general manager, Manheim Southern and WAXN-TV in Charlotte. Deborah Thomas to senior vice California. Lou Verrengia joins as vice president of commer- president of human resources, from vice president of human cial accounts. Tom Wemhoff to general manager, Manheim resources. Michael Vivio to president of Cox Target Media/ California, from assistant general manager, Manheim South- Valpak, from publisher of the Austin American-Statesman ern California. Jeff West to general manager, Manheim and chief executive ofﬁ cer of The Statesman Co. Julia Wal- Denver, in addition to his role as general manager, Manheim lace to senior vice president of news and programming, Colorado. Keith Williams to vice president of technology inte- CMG Ohio, from editor of the AJC. Jane Williams to pub- gration, from vice president and general manager, Manheim lisher of the Austin American-Statesman and The Statesman Pennyslvania. Toni Williams to director of ﬁ eld marketing Co., from vice president of sales, CMG. James “Kit” Yearty strategy, from marketing manager, Manheim Central Florida. to vice president of operations for the Austin American- Statesman, from senior director of operations. In Memoriam

Manheim Darryll Ceccoli, former Manheim chief operating offi cer, president and chief Jerry Aman to general manager, Manheim Minneapolis, in executive offi cer, died Dec. 5 at age 63. addition to his role as general manager of Manheim North- Ceccoli’s career with Manheim spanned star Minnesota. Chris Brown to general manager, Manheim three decades and many regions of the Riverside, from senior assistant general manager, Manheim country. When he joined in May 1975 Nevada. John Deck to general manager, Manheim Ohio, as assistant general manager of National from general manager, Manheim Louisville. John Fox to Auto Dealers Exchange (Manheim New general manager, Manheim Southern California, from gen- Jersey), the company had 12 auctions in eral manager, Manheim California. Scott Keener to market the eastern part of the United States and 2,500 employees. vice president within Manheim’s Eastern region, from gen- When he retired in 2002, the company had 85 auctions eral manager, Manheim Minneapolis. Gil Kuhn to general throughout the United States and Canada, 32,000 employees, manager, Manheim San Diego, from assistant general and operations in the United Kingdom, France, Australia manager, Manheim Riverside. Russ Norrish to general sales and New Zealand. manager, Southern California market, from general manager, Manheim San Diego. Ray Priest to general manager, Manheim Seattle, from assistant general manager. David Robertson to general manager, Manheim Dallas, from auction manager. Jamie Sims to general manager, Manheim Louisville, from assistant general manager. Renee Stone to director of fi eld marketing strategy, from marketing See a list of recent retirees online at InSite, best practice partner. Carter Theissen to auction manager, insite.coxenterprises.com.

Printed on FSC Paper. The Forest Stewardship Council (FSC) 30% promotes environmentally appropriate, socially beneﬁ cial, and economically viable management of the world’s forests.

Printed on 30% post-consumer waste (PCW). 30 Annual Report

We asked you to tell us what “Focus Forward” memeans to you. Here are a few of your responses.

The leadership at Cox has always known when to slow down for the corners and when to step on the gas to get ahead of the pack. I stay focused on Cox’s future by seeing how far the company has come and how we got there. A goal for 2011: Enjoy the ride no matter where the road takes us.

Dustin Parkhurst, Cox Media Group (CMG), Tulsa

I stay focused on Cox’s future by giving great customer I stay focused on Cox’s future by seeking service. I make the customer feel valued by taking that input on how we’re doing from our readers extra step if there is an issue and getting it resolved. and customers.

Tonya McLaughlin, Cox Communications, Inc. (CCI), Rashida Rawls, The Atlanta Kansas/Arkansas Journal-Constitution

I like to read a different type of quote every morning, on things like leadership and staying positive. It helps remind me of the importance of being a responsible person with short-term and long-term goals to make the lives of those around me brighter.

Melissa Quackenbush, CCI New Orleans

In order to move forward in the industry, we must anticipate If we focus now and keep the needs of our customers and then deliver on them with moving forward, there is no the best possible energy and customer service. This is what doubt we will be moving into will set us apart from our competition. a successful future.

Veronica M. Molina-Hubbard, CCI Tucson Lauro Bautista, CCI Phoenix

“Focus Forward” means that while we appreciate In a world of ever-changing technology, we our past successes, we must look for new and must focus on the future and meet challenges different business opportunities — and new ways head on — not only in competition, but in what of doing things — to continue to grow and thrive. we perceive as the needs of our customers.

Mike Rickard, CMG, Atlanta Duane Ritter, Cox Enterprises, Inc., Atlanta Annual Report 31

Cox is always looking, planning and moving Focusing forward is a constructive forward. We strive to offer great products, use of time and energy. We only have deliver exceptional service and make a posi- the future to change. tive impact in the communities we serve. Patricia Tosh, Manheim Toronto Gloria White, CCI Virginia

Continue to look a step ahead and plan toward the future. Seek innovation and It’s very important to have goals set use resources, including digital, to serve so we can focus and be efﬁ cient. customers and ﬁ nd solutions. Miguel Rodriguez, CCI Phoenix Marianne Herrold, CMG, Tulsa

We need to focus on who we really are as a For me, “Focus Forward” means we are company, which means understanding the driving our core products to our entire history of our organization. Then we take the customer base. Our company is on track spirit of change and move the company to to have a great 2011. the next great frontier. Eva Quintero, CCI Phoenix Alex Fraser, Manheim Atlanta

We stay focused by remembering that our customers are just like us. If we treat them like we would like to be treated, we’ll always be the trusted provider and No. 1 choice.

Paul Leger, CCI Louisiana

With our experience and heritage, we have the nec- essary knowledge, skills and ability to focus on our Go to coxenterprises.com/annualreport customers, our business and our employees to move to ﬁ nd out about Cox’s “Focus Forward” us forward in our industry. Focus forward, baby! on new opportunities ahead in 2011 and beyond. John Zollmann, Manheim St. Louis 32 Annual Report

Visit coxenterprises.com/annualreport for a recap of Cox’s 2010 accomplishments and an interactive map of Cox locations. Photo: Ron Royals/Corbis Pull out and keep this special Win an iPad! Annual Review brochure. First prize: Apple iPad Second prize: $50 Amazon.com gift card Third prize: $25 Starbucks gift card

To win…

Just answer a few questions 2010about Annualinformation Review in this issue of InSide Cox magazine, the enclosed Annual Review brochure and our Focus Forward website at coxenterprises.com/annualreport.

1. Cox Communications, Inc., ﬁ rst launched wireless service in three markets. Name one.

2. In their annual letter, Jim Kennedy and Jimmy Hayes refer to which ﬁ nancial measure as key to Cox’s growth goals?

3. Visit coxenterprises.com/annualreport, click on Locations, and give the name and address of any location in a state other than your own.

4. Do you have daily access to a computer: □ At work □ At home □ Both □ Neither

Important: Include your contact information.

Name:

Daytime phone number:

Email:

Company:

See the complete annual report online at www.coxenterprises.com/annualreport Email your answers to [email protected] or use the postage- paid response card above. Complete and correct responses received by June 1, 2011, will be entered into a drawing to win an Apple iPad, $50 Amazon.com gift card or $25 Starbucks gift card. Winners will be notiﬁ ed by email by June 15, 2011. Our Locations Where Are We? Find Cox locations everywhere with our interactive map. Bookmark it now. Use it all year. coxenterprises.com/annualreport Show locations for: All Cox Enterprises Corporate Northwest Cox Communications Manheim Northeast Cox Media Group Midwest AutoTrader.com

Southwest North Dighton Southeast

Austin, TX North Dighton, MA

Austin American-Statesman Manheim New England

Austin Community Total Resource Auctions - Newspapers New England Austin Lake Travis View Click for location Westlake Picayune information.

¡ahora sí!