March 2008October 2018

Local Government House25 Evelyn Street Newstead QLD4006 Australia| PO Box2173 FortitudeV T 07 3000 2288 |F07 3252 8055 |[email protected] | Wwww LEADING PROFESSIONALS IN LOC LOCA MANAGERS QUEENSL .lgmaqld.org.au |ABN 97 968 931 841 L GOVERNMENT alley BC QLD4006 Australia AND INC. AU AL GOVERNMENT STRALIA Local Government House25EvelynStreetNewstead QLD 4006Australia|POBox2173Fortitude V Local Government House25EvelynStreetNewstead QLD 4006Australia|POBox2173Fortitude V Local Government House25EvelynStreetNewstead QLD 4006Australia|POBox2173Fortitude V T 073000 2288|F073252 8055|[email protected] |W www T 0730002288|F 0732528055|[email protected] |Wwww T 073000 2288|F073252 8055|[email protected] |W www LEADING PROFESSIONALS INLOC LEADING PROFESSIONALSINLOC LOCA LOCA MANAGERS MANAGERS LEADING PROFESSIONALS INLOC LOCA MANAGERS QUEENSL QUEENSL .lgmaqld.org.au |ABN97968 931841 .lgmaqld.org.au | ABN 97968931841 L GOVERNMENT L GOVERNMENT QUEENSL .lgmaqld.org.au |ABN97968 931841 alley BCQLD4006 Australia alley BCQLD4006 Australia L GOVERNMENT AND INC. AND INC. AU AU alley BCQLD4006 Australia AL GOVERNMENT AL GOVERNMENT STRALIA STRALIA AND INC. AU AL GOVERNMENT STRALIA OF LOCAL MANAGERSAUSTRALIA,QUEENSLAND GOVERNMENT

OCTOBERVOLUMEVOLUME 4 2018NUMBER 4 NUMBER 1 1 MARCHMARCH 2008 2008

VOLUME 4 NUMBER 1 MARCH 2008

VOLUME 4 NUMBER 1 MARCH 2008 1 THE JOURNAL PRESIDENT’S DESK FROM THE and CEOtocreatebetterseparation points oftensionbetweentheMayor have thelegislationimprovedtoreduce Another challengeforLGMAwasto take fulleffectinDecember2018. complaints aremanaged–whichwill of changestothewaycouncillor advocacy; includingtheintroduction for membersasaresultofLGMA‘s There havebeenmanypositiveoutcomes legislation andthesectorasawhole. unprecedented changestoboth practitioner perspectivesintoproposed and otherstakeholderstoprovide engage andconsultwiththeDepartment LGMA hasembracedtheopportunityto In thesetimesofinevitablechange, previously soreadilygiven. the trustofourrespectiveconstituents one ofusistoleadthewayregain organisation thechallengetoevery Most importantly, asaprofessional restore thereputationoflocalgovernment. is alotofworkandhealingtobedone of qualityservicestoourcommunity, there the peopleandcommittedtodelivery As thesphereofgovernmentclosestto ONGOING INVESTIGATIONS. AND THECOMMISSION’S IN QUEENSLANDCOUNCILS IDENTIFICATION OFCORRUPTION RESULT OFTHECCC’S HAS TAKEN AHITASDIRECT GOVERNMENT INQUEENSLAND THE REPUTATION OFLOCAL which couldsupportamorerelevant making andarangeofotherindicators, of governance,prudentdecision- which wouldincludetheassessment been flaggedforassessingperformance, Alternativemeasureshave NDRRA. grant funding,muchofwhichisthrough councils cannotbesustainablewithout environment whenalmosttwo-thirdsof performance indicatorbutthisisinan Currently financialsustainabilityisakey for assessingcouncilperformance. These discussionsincludemechanisms given todifferentiatingbasedonneeds. in Queenslandwithconsiderationtobe model ofregulationwhichcurrentlyapplies Government relatingtotheone-size-fits-all Discussions areunderwaywiththe range ofchangesbeingconsidered. appears tohavegainedsupportwitha Although thereissomeworktogothis of powersforimprovedgovernance. YOU ALLAT THEANNUAL STAFF ENJOYED SEEING THE BOARD ANDLGMA THE BOARD CONFERENCE ONTHE BEAUTIFUL SUNSHINE COAST ANDWELOOK FORWARD TOSEEING YOU ALLNEXTYEAR AT CLONCURRY! you allnextyearatCloncurry! and welookforwardtoseeing on thebeautifulSunshineCoast seeing youallattheAnnualConference The BoardandLGMAstaffenjoyed pursue thissubjectonourbehalf. the LGMAonNationalBoard,will FAG’s grants. MarkCrawley, representing impacts Federally oncouncilsisthe a communityofinterestthemethatdirectly relative totheirStatessituations,however, State Presidentshaddifferingconcerns held incold,coldCanberraAugust.The Professionals President’sSummitwas Federally, aLocalGovernment west’ toexperiencetheoutbackisexciting. as theytraveltoourhomeinthe‘wildwoolly Canadian hosts,RussandJoycePhillips, the generoushospitalityofourgracious the Journal.Theprospectofreciprocating My reportcanbefoundinthiseditionof Exchange programwasahighlightforme. the inauguralInternationalManagement Brunswick, Canadaasacomponentof CAMA ConferenceinFredericton, New Internationally, theattendanceat the SunshineCoastinSeptember. themes” attheAnnualConference members workshopping“future-thinking our memberswillcontinueincluding challenges. Theengagementwith the boardtoofferalternativescurrent can drawonfromourmembersenables knowledge thatweasanorganisation The depthoftalent,experienceand unsuitable conductbyelectedmembers. Policy forinvestigationsinvolving behaviour; andaCouncilInvestigations to dealwithinappropriatemeeting for electedmembers;meetingprocedures mandatory CouncillorCodeofConduct Government LiaisonGrouptodevelop:a Government aspartoftheLocal LGMA isalsoworkingwiththeState analysis ofcouncilperformance. PRESIDENT L ocal Government House25EvelynStreetNewstead QLD4006A T 073000 2288| F 073252 8055 | E [email protected] ustralia LOCA MANAGERS | LEADING PROFESSIONALS IN PO Bo .au

| x 2173Fo

Minister for Local Government THE JOURNAL Stirling Hinchliffe 2

IT WAS WONDERFUL TO CATCH their specific roles and responsibilities. UP WITH SO MANY FRIENDS AT We are changing the way councillor THE RECENT LGMA QUEENSLAND complaints are handled and I can tell you, ANNUAL CONFERENCE ON the Office of the Independent Assessor THE SUNSHINE COAST. is taking shape to hit the ground running in December and we will be announcing I must applaud LGMA on hosting the Independent Assessor shortly. another terrific event, giving councils a fabulous opportunity to share with each The State Government has set other and learn from each other ways to aside $14.1 million to establish this improve service and clear the hurdles important statutory authority. encountered in Local Government. While the Office of the Independent Importantly, the conference was also an Assessor will help alleviate much of the occasion for councils to discuss and explore burden on our hard-working council ways to work together and collaborate CEOs, it’s vital we are all familiar with for the benefit of their communities. the way different aspects of the new complaints system will work, including the The agenda looked at the challenges Councillor Conduct Tribunal which is due facing Local Government beyond the to commence before the end of the year. next 10 years, particularly in terms This is why my Department is delivering of sustainability and regeneration, a comprehensive, state-wide Councillor something very close to my heart. Integrity training program for Local our rolling reform agenda to improve Governments. The program, which accountability, transparency and integrity commenced in late August, covers the in the Local Government system, decision- legislative amendments on both Belcarra making and local government elections. I MUST APPLAUD LGMA Stage 1 and Councillor Complaints to Obviously, this has been a turbulent time help ensure that councillors and CEOs ON HOSTING ANOTHER in Local Government. The strides the thoroughly understand these new TERRIFIC EVENT, GIVING Government has made, and continues statutory requirements, particularly the to make, are aimed at restoring the COUNCILS A FABULOUS new Councillor Complaints regime ahead faith Queenslanders should have OPPORTUNITY TO SHARE of its commencement in December. This in their local representatives. WITH EACH OTHER AND face-to-face training program complements LEARN FROM EACH the online training being provided for Finally, I know it seems like an eternity councillors on the new, mandatory away, but I’d encourage all councils to think OTHER WAYS TO IMPROVE Code of Conduct, and online resources about getting ready for the 2020 elections. SERVICE AND CLEAR THE available on the Department’s website. For those looking at electoral changes, HURDLES ENCOUNTERED The establishment of the Office of including possible divisional changes IN LOCAL GOVERNMENT. the Independent Assessor and the or council numbers, 1 March 2019 will Councillor Conduct Tribunal are part of be on us sooner than you think, so a series of historic legislation passed now is the time to be giving serious earlier in the year, including the first consideration to what is needed. The Queensland Government has been stage of the Belcarra reforms. strongly focused on the future of Local New laws such as an automatic suspension Government and that has been at the for mayors or councillors charged with centre of much-needed reforms. certain integrity offences; tightened rules These reforms will take the sector around the declaration of conflicts of interest; and a ban on political donations MINISTER forward well beyond the next 10 years, FOR LOCAL improving the accountability and from property developers, will enormously GOVERNMENT, increase integrity and accountability in MINISTER FOR transparency of elected officials and, RACING AND in doing so, providing a greater level of Local Government in Queensland. MINISTER FOR MULTICULTURAL representation for all Queenslanders. But this is only the beginning. AFFAIRS This reform process is very much a The State Government is committed Stirling partnership approach between the State to implementing further Belcarra Hinchliffe and Local Government, with each having recommendations and continuing LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. 3 THE JOURNAL Since commencing asCEOfor great change,challengeandopportunity. the widercommunityduringperiods of that hasprovidedpositiveoutcomes for improvement andprofessionaldevelopment to innovation,bestpractice,continual Strelow highlightedEvan’scommitment community leaders.InEvan’scase,Mayor elected membersandbusinessor often supportedbytestimonialsfrom Manager oftheYear nominationsare Council andthecommunityatlarge’. positive growthofRockhamptonRegional for ‘anoutstandingcontributiontothe September 13,2018.Evanwasrecognised Year Award attheConferenceDinneron the LGMAQueenslandManagerof somewhat shockedEvanPardon with Russell Paten fromTelstra presenteda EVAN 2018 MANAGER OF THE YEAR THE 2018AWARD WAS PRESENTEDTOEVAN PARDON OFROCKHAMPTONREGIONALCOUNCIL. THE MANAGEROFYEARAWARD ACKNOWLEDGESANDRECOGNISESOUTSTANDING LEADERSHIP ANDMANAGEMENTEXCELLENCE INQUEENSLANDLOCAL GOVERNMENT. for himself, histeam andhiscolleagues. of highethicalandprofessional standards trust heengendersthroughhismaintenance visionary leadershipisunderpinned bythe sector. Importantly, Evan’sabilitytoprovide amongst staffandcolleagueswithin the deepen leadershipandrelationships of challengetoencourage,developand day opportunitiesandsubstantialperiods opportunities. Evanusesbothday-to- that consistentlytranslateschallengesinto and ideastofostermodelanattitude to seebeyondexistingstructures,practices organisation. JudgesnotedEvan’sability strong messagewithpeoplethroughoutthe engendered ownershipofthissimpleand for RRCas‘OneGreatCouncil’andhas 2010, Evandevelopedavisionofthefuture Rockhampton RegionalCouncil(RRC)in changes withinbudgetary andstaffing team throughendorsingandenabling the Evan hassupportedinnovationwithin the the organisation’sstrategicdirection. useful changesandinnovatesto improve and rewardsinnovation,drivesaction on Evan buildsaculturethatencourages region toacceleratetherecoveryefforts. to drawinresourcesfromoutsidethe road transportdisruption.Evanworked centres, schoolclosures,plusrail,airand of businesses,activationevacuation council infrastructure,impactstoover80% and poweracrosstheregion,damageto suffered alossoftelecommunications short noticein2015.Thecommunity Marcia, whichhittheregionwithvery by hisapproachtoTropical Cyclone Evan’s interpersonalskillswereexemplified L ocal Government House25EvelynStreetNewstead QLD4006A T 073000 2288| F 073252 8055 | E [email protected] ustralia LOCA MANAGERS | LEADING PROFESSIONALS IN PO Bo .au

| x 2173Fo

W QUEENSL www L GOVERNMENT .lgmaqld.org r titude AND INC. AU V alley BCQLD4006 Au .au STRALIA LO | ABN 97968 931841 CAL GOVERNMENT stralia THE JOURNA OF LO CAL GOVERNMENTMANA GERS AU STRALIA QUEENSLAN L D safety inCouncil’s operationsandthe On adaytobasis,Evanchampions staff recognitionmechanismsand awards. small throughtheintroductionof various performance byofficers,bothlarge and of exemplarybehavioursandexcellent also hasafocustoincludethecelebration time andimplementtheteachings.He able tolearnfromthesespecialistsover best practice.Councilofficershavebeen approach heandtheRRCteamtakeis specialist consultantstoensurethatthe both broadanddeep.Hecontracted through atwo-yearprogrammethatis programme ofculturalchangeinRRC Evan hasimplementedasustained service deliverywithinsettimeframes. service excellenceandthatitmonitorsits charter toensureCounciliscommitted using toolssuchasthecustomerservice alignment withthestrategicdirection promoting accountabilityforbehavioural across andintotheorganisation, the community, Evanseeksalignment values whichguidehowCouncilservices continual improvementofthecorporate admire’. Drivingtheestablishmentand that ourcommunityvaluesandothers of Council’smissionto‘createaregion was alsofundamentalinthedevelopment relevant officersareworkingtowards.He Framework thattheleadershipteamand which isevidencedbyanewStrategic the organisation’sstrategicdirection Evan alsostrivestocontinuallyimprove strategy fortherequiredinfrastructure. alongside engineering,planningand engagement forexternalbuy-in, media communicationsandcommunity included practicalbudgetamendments, in thecity’s“urbancore,Evanalso vision ofan‘extra10,000’peopleliving into thebusiness.Championing arrangements requiredtoembedthem CEO FORROCKHAMPTON THE FUTUREFORRRCAS DEVELOPED AVISIONOF SINCE COMMENCINGAS MESSAGE WITHPEOPLE MESSAGE AND HASENGENDERED ‘ONE GREAT COUNCIL’ SIMPLE ANDSTRONG OWNERSHIP OFTHIS REGIONAL COUNCIL (RRC) IN2010,EVAN THROUGHOUT THE ORGANISATION. to the2018Manager oftheYear! $4,000 professionaldevelopment activity Telstra forprovidingthefunding fora Congratulations Evanandthank youto benefits flowingfromSingaporean trade. possible forthenation,suchas the which greaterinvestmentshave been has providedsolidfoundationsupon for theregion.Hisdiplomaticapproach economic, politicalandotherbenefits the servicesinawaythathasdelivered the associatedcostsandsupported Expo. Evanhassuccessfullysustained Airport aswellthetriannualBeef Military inuseoftheRockhampton and nationalneedsinrelationtothe approach suchasharmonisinglocal provide abalancedandprofessional and regioncanbeseeninhisabilityto Evan’s contributiontothecommunity major drawcardforresidentsandvisitors. a of thearttechnologicalaspectsproviding riverside developmentwhichutilisedstate Way Forward Strategy, Evanleadthe$35m Council’s nationalawardwinning,Smart Instrumental inthedevelopmentof Regional Councilboundaries. term jobsfromwithintheRockhampton with Adaniminingtosecure625long business acumenresultedinadeal industries. Additionally, Evan’sinnovative America bybusinessgroupsinthetarget China, Korea, Taiwan, JapanandLatin 30 tradedelegationsfromSingapore, and primaryproductionwithalmost the regionexcelsinsuchaseducation international trade,encapsulatingwhat difference toregionintheareasof To datethishasalreadyshownavast Rockhampton’. ‘Advance as known council established aseparatedepartmentof from theLocalDevelopmentBoard,Evan the economicdevelopmentactivities Following Council’sdesiretotakeover to thesafetyofcommunity. also isprovidingavisibleimprovement the organisations’safetystatistics.It each daytotheirfamiliesisreflectedin ultimately sendingworker’shomesafe investment inimprovingsafetyand commitment tothesignificantfinancial safety remindermechanisms.Evan’s and anextensiveprogrammeofother posters withdirectsafetymessages, Ambassador ShaneWebcke, life-size presentation fromQueensland’sSafeWork commitment tosafety. Thisincludeda and enforcedCouncil’sposition was deliveredtoeverystaffmember of abestpractice#playitsafecampaign in-house developmentandimplementation further 5%overthepastfinancialyear. The lost-time injuriesduring2016-17anda the organisationina34%reduction Evan hasbeeninspirationalinleading facilities itprovidestothecommunity. contact LGMAQueensland. For anyfurtherinformation, please on Monday25February 2019. will openon2January2019and close for theYoung MangeroftheYear Award are under35yearsofage.Nominations the Year Award forthosemanagerswho LGMA alsoawardstheYoung Managerof the LGMAwebsite:www.lgmaqld.org.au 2019 andthenominationwillbefoundon Manager oftheYear Award willopen7May of 12months.Nominationsforthe2019 government andhavebeenforaminimum who areemployedbyaQueenslandlocal The Award isopen toseniormanagers growth oftheircouncilandcommunity. outstanding contributiontothepositive of thejudgingpanel,havemadean government employeewho,intheopinion This Award ispresentedtoaseniorlocal 2018 2017 2016 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2003 2002 2002 2001 2001 2000 2000 Manager oftheYear Management Excellenceinclude: the Year Award forLeadershipand The pastwinnersfortheManagerof excellence inlocalgovernment. outstanding leadershipandmanagement The ManageroftheYear Award recognises Evan Pardon Ross Musgrove Peter Franks Chris Rose Mark Pitt Terry Brennan Ken Timms Scott Mason Jon Gibbons Lisbet Dean Norm Garsden Dale Dickson Jamie Quinn Stephen McCarthy Noel Gorrie Graeme Kanofski Gary Kellar Anthony Lyons Lyn Russell John Wehlow Garry Storch Gordon Malcolm

4 THE JOURNAL L ocal Government House25EvelynStreetNewstead QLD4006A T 073000 2288| F 073252 8055| E [email protected] ustralia LOCA MANAGERS | LEADING PROFESSIONALS IN PO Bo .au

| x 2173Fo

IN AUGUST, LGMA HOSTED THE session identified issues common for manyWRAP is nearly 12% higher, when employeesUP HUMAN RESOURCES AND PAYROLL councils and provided an opportunity feel that they have a diverse and FORUMS IN MACKAY. THE HUMAN for the participants to explore ideas that inclusive workforce. Research provides would be relevant in their own councils. compelling evidence that diversity unlocks RESOURCES FORUM BROUGHT innovation, creativity and problem solving Following Rod’s session, Adam McGilchrist TOGETHER HUMAN RESOURCE, leading to better decision-making. LEARNING AND DEVELOPMENT, and Karl Betham from Salary Packaging Australia outlined the opportunities available The HR Forum participants were PEOPLE AND CULTURE AND to council’s in utilising salary packaging highly engaged and enjoyed the ORGANISATIONAL DEVELOPMENT as a strategy to recruit, attract and retain interaction of all attendees. OFFICERS FROM 15 COUNCILS quality employees at no cost to council. The Payroll Forum brought together FROM AS FAR AS BULLOO IN THE In response to feedback from employees payroll professionals from 11 councils. WEST AND COOK TO THE NORTH. and leaders seeking guidance in how to The first session of the day was the We all live and work in reactive support employees experiencing mental opportunity to hear from Rachael environments, where we can sometimes health concerns, Sunshine Coast Council Jacobsen from Redland City Council feel as if spot fires have the bulk of our launched a FRESHminds programme who workshopped some of the tricky attention. This reactivity, combined with that focused on increasing employee transactions that payroll professionals resourcing challenges, can mean that awareness and understanding of mental deal with and how to navigate the strategic organisational development takes health, promoting and encouraging early potential issues that can arise and how a back seat, despite the best intentions. help, reducing the stigma associated with to manage these issues successfully. mental illness and skilling leadership on The Human Resources Forum provided how to support employees during stressful Ami Schwarz of LGIAsuper engaged the an opportunity for HR/OD professionals life events and during recovery from mental group by discussing the ever-changing to step away from the reactive focus and illness. Bronwyn Forster from Sunshine rules and requirements of superannuation hear from councils who have started the Coast Council outlined the suite of training and provided attendees with the strategic organisational development and support available to employees and opportunity to explore different scenarios. journey. They benefited from the learnings leaders within council. Bronwyn presented Carolyn Dougherty from the Queensland and the obstacles others have faced and statistics that raised the awareness of Audit Office presented an overview of had an opportunity to explore how those attendees about the problem and the the statistics relating to substantiated strategies and experiences would translate key metrics that indicates the success errors involving payroll. Carolyn into different council environments. of the FRESHminds programme. was able to explore with the group The agenda was focused on looking at Robyn Titmus from OnTalent discussed the how these errors could occur and where the local government workforce challenges and opportunities associated strategies to mitigate future errors. is heading in the future and identifying with recruitment in local government One of the most popular sessions of the strategies that would better position a and more broadly and provided the day was with Tony Goode from LGAQ who council to attract, recruit, engage and group with a range of strategies to opened the floor to a question and answer retain quality people over the long term. employ to ensure that council recruits session covering EBA negotiations, IR Rod Francisco from Mackay Regional high quality, long-term employees. changes and exploring a range of other Council and his team outlined their Avril Curtis outlined the strategies that issues relating to both payroll and HR. council’s process for developing a Mackay Regional Council is implementing Feedback from both the HR and Payroll strategic workforce framework with specific and employing to increase inclusion Forum demonstrated the benefit of policies that covered ageing workforces, and diversity within its workforce. Avril providing opportunities for local government technological advances and establishing highlighted some of the statistics a policy officers to come together to engage and council as an employer of choice through of diversity including that turnover is connect with like minded individuals facing retention and attraction policies. This almost 20% lower and employee effort similar challenges across the state.

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. regenerate THE JOURNAL Our People, Our Organisations, Our Community and Our Land 6 LGMA Queensland Annual Conference Sunshine Coast 11-13 September 2018

THE TWO AND A HALF DAYS OF go round; Jacqui Gray and Ian Hatton Community Education and Participation. THE ANNUAL CONFERENCE for Driving Smart Change in our World; Session two featured Economic COMMENCED WITH THE Grant Hinner, Simon Crock and Peter Development: Beyond sustainability and Nagel for Our World, Our Environment toward regeneration hosted by Brett de PRESIDENT’S WELCOME and Brett de Chastel, Dave Burges Chastel and Mark Crawley whilst Sharon RECEPTION AT LORIKEET BEACH, and Mark Pitt for Shaping our World. Daishe and Ray Burton hosted Clusters NOVOTEL TWIN WATERS RESORT. Following the case study wrap up was and Collaboration sessions. The final The tipi tent and caravan set the scene the LGMA Queensland Annual General session included Sharon Daishe and Gary for a relaxing start to the overall event. Meeting which featured the launch of Stevenson – One size does not fit all, Delegates were introduced to the the LGMA Queensland Member Club and Chris Rose and Andrew Chesterman International Manager Exchangees; Russ launch. Thank you to Laura Ellis, LGMA’s presented the CEO Tenure: trends and Phillips from the Rural Municipality of Administration and Brand Officer who impacts session. Thank you to all the Springfield, Manitoba, Canada and Peter worked tirelessly to establish the new LGMA presenters. We sincerely appreciate your Ibrahim of City of Menlo Park, California. Member Club, offering a host of attractive time and expertise generating some new Marianne Cavanagh of Whanganui benefits and discounts to members. and promising ideas for future management District Council in New Zealand joined of the sector to ensure local government in the festivities a little later. It was is prepared to meet the changing needs great to network with new contacts and THESE THOUGHT- of the community. Robert Andrews and connect with friends and colleagues. Jacqui Gray’s sessions about technology PROVOKING TOPICS STOKED implications, could have gone for hours The Hon Stirling Hinchliffe, Minister for Local CONVERSATION AND with so any touch points across councils Government, Racing and Multicultural Affairs LEAD INTO DISCUSSING and the communities we serve. From welcomed delegates and corporate partners automated services, avatars and robots on Wednesday to discuss the grants MEGATRENDS AND FUTURE to mobile systems and offsite workforces, review, legislation changes and governance THINKING THEMES AS WELL the possibilities are endless. Discussing matters. The keynote presentation followed AS REVIEWING INNOVATION socio-economic and demographic trends with Professor Sohail Inayatullah setting across the state, Matthew Magin, Katrina the scene for the conference agenda: CASE STUDIES FROM A HOST Houghton and Tim Myhill highlighted Regenerate. The five areas of focus OF QUEENSLAND COUNCILS. the key challenges of both population were; the currently articulated futures growth and contraction and what each of communities; emerging disruptions; means for communities in delivering alternative futures; desired visions and infrastructure and services. The delegates’ new narratives. The scene was set. As the sun began to set on Wednesday, the Beach vs Bush grudge match, sorry feedback was extremely positive and These thought-provoking topics stoked Cricket match, was a key highlight of highlighted the importance of networking, conversation and lead into discussing the day, especially for the Bush players collaboration and planning for the future. megatrends and future thinking themes as and supporters. Thursday morning at the The closing keynote session featured well as reviewing innovation case studies Activities Beach featured round two of Bruce Sullivan Doing the Unnatural Act! from a host of Queensland councils. the outdoor competition – a quick sprint As always, Bruce was a bundle of energy around the lagoon (whilst wearing a neon The Megatrends sessions took elements and inspiration. His key message included coloured floating device) and carrying of Professor Inayatullah’s presentation wearing happy pants (literally), sitting the appropriate mascots – Camilla Croc for and applied the local government context. top drawer (sometimes the bottom drawer the Bush team and Amy Shark for the Ken Diehm and Margaret Darveniza led and in between) and accountability. As Beach team. The relay then featured a discussion about the changing trends always, Bruce proved that laughter is a kayak race out to the buoy and sprint back in communities towards populism and great way to have a good hard look at across the beach. Flo Flamingo deemed expectations of governments engagement ourselves and our actions and behaviour! the Beach team the winners of round two, and decision making processes. however based on the points tally, the Bush Looking back across the lagoon towards Changing trends in workforces and Team took out the overall trophy for the the resort, the conference dinner in Lily’s employee motivations were explored 2018 Challenge. Congratulations to the was a fitting way to close the event. A by Linda Cardew and Evan pardon participants and the cheer squads alike! sincere thank you to our corporate partners and highlighted variations which are and suppliers. The conference would not Thursday’s programme featured Future becoming even more evident when be possible without your continued support, Scoping. Delegates thoroughly enjoyed comparing urban and rural communities. dedication and contributions. We genuinely each of the three sessions. Thank you value your assistance and partnership. Thank you to the case study presenters: to Chris Rose and Bernard Smith for David Keenan, Paula Grant and Joe Organisational Practice and Planning We look forward to seeing you Pappalardo for Money makes the World and Brett de Chastel and Fox Rogers for in Cloncurry next year. LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. 7 THE JOURNAL regenerate Our People, OurOrganisations,CommunityandLand Sunshine Coast11-13September2018 LGMA QueenslandAnnualConference L ocal Government House25EvelynStreetNewstead QLD4006A T 073000 2288| F 073252 8055 | E [email protected] ustralia LOCA MANAGERS | LEADING PROFESSIONALS IN PO Bo .au

| x 2173Fo

W QUEENSL www L GOVERNMENT .lgmaqld.org r titude AND INC. AU V alley BCQLD4006 Au .au STRALIA LO | ABN 97968 931841 CAL GOVERNMENT stralia THE JOURNA OF LO CAL GOVERNMENTMANA GERS AU STRALIA QUEENSLAN L D 8 THE JOURNAL L ocal Government House25EvelynStreetNewstead QLD4006A T 073000 2288| F 073252 8055| E [email protected] ustralia LOCA MANAGERS | LEADING PROFESSIONALS IN PO Bo .au

| x 2173Fo

2018 was always going to be a memorable Beach captain, John Oberhardt, said that at all times and a guarantee of above- year. The LGMA conference at Twin Waters selectors for the beach team recruited well average returns on investment. is just another moment in time when we in the off-season and on paper looked to The teams huddled for their last inspirational celebrate everything local government. have what it takes to bring home the trophy. message from their Captains. As a nation we celebrate our hero’s and Chairman of selectors Brett de Chastel as a sector we celebrate the quality, (Noosa) is said to have sent a few of his One of the bush ‘hall of fame’ members, commitment and calibre of the athletes staff to Longreach for the Future Leaders Bill Kerwin CEO Croydon Shire, was selected for our Bush vs Beach events. Forum, secretly mentored by Ray Burton enlisted to hand out the ‘Baggy Telstra (A/CEO North Burnett) to observe tactics Green Cap’ to the new bush players. 4pm Wednesday 12th September will and training plans from the outback. go down in history as another epic Bill explained how being selected for the LGMA sporting success story. The beach team also cut players with bush was a privilege and how it had to be Harley Hammelmann (MacArthur’s) earned not expected “You’ve worked hard Rumours had been circulating for months and Ken Diehm (Fraser Coast) to be selected, wear it with pride” he said. that selectors from both teams were hard at noticeably absent from the team list. work picking squads for the 2018 challenge. He also shared a little-known fact that The Bush team were concerned with A modified rules system was agreed upon. backyard cricket was created by him in County Galway back in his motherland. changing their winning side, however, as 1. The loss of a wicket - minus 5 runs the standards are so high, tough decisions When he was a boy in the 1860’s, the had to be made. Noticeable absences from 2. A hit over the fence - 6 and out local kids would throw the odd potato at him while he was cutting fire wood. One last year’s squad; 2017’s self-appointed 3. Team members bowled 1 over day he grabbed a stick and started hitting opening batsmen Bob O’Brien (Barcaldine) and batted 2 overs each pair and Scott Puet (Western Downs) brutally them back. Before long, the kids from the LGMA’s official scorer, Cindy Donald, city gathered to see why the crowd was at axed for over-promising and under- was keeping an eye out for sand Bill’s place. That exchange with the County delivering, Scott Mason (CHRC) overlooked paper and ball tampering. and City kids was most likely the origin of along with the other standouts from last what is now known as backyard cricket. year (Some may say they weren’t actually at Umpires; Tim Dunne (DLGRMA) and the conference but the facts aren’t usually Ben Moles (LGIAsuper) promised Beach all-rounder Jason Law (Telstra) relied upon in the Beach vs Bush write ups). consistency with their decisions, integrity handed out the ‘Baggy Blue Telstra

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. Caps’ to the beach team and asked Last year’s players remembered very well for the run and kayak challenge. It didn’t them to represent the beach with pride, Katrina Houghton’s motivational speech take long for the sledging to commence play hard and use the heartache of and channelled their inner Hockeyroos. when Peta (CEO) delivered the rules,

last year’s defeat as motivation. THE JOURNAL Dan Bradford (Cassowary), Chatur Zala run around the lake relay-style and 6 of our best kayakers to paddle out, around Let the Game Begin: (Cherbourg), Warren Collins (Cherbourg) and Angelo Nardi (IT Vision) dominated the buoy and back home for the win. 10 The bush won the bat toss and sent early despite some experienced beach the experienced beach team into bat After some helpful advice, our beach bowling. Ben Moles (umpire) assisted athletes stepped-up to the challenge. The Beach Captain, John Oberhardt, with the occasional pointing at the jets team, lead by David Keenan (Southern flying overhead while beach appealed. appeared confident that his troops had Downs), worked out quickly who were the Each jet cost the bush 5 runs. done enough in the pre-season and he runners and who could swim. Brett de expected to set a competitive total. Leon Love (Diamantina) and John Perry Chastel and his team of triathletes at no They were on their game early, hitting (Mead Perry Group) provided what stage looked concerned. The run began shots to all parts of the ground; bush can only be described as the standout with Fiona Cullen (bush) offering to smash bowlers were under pressure from the partnership of the day. Leon hit shots to her 400 metre Australian record as second start. Noel Briggs (Tech 1), Ray Burton all parts of the ground and kept John off leg taking the baton from David. History (North Burnett), Brett de Chastel (Noosa) strike; which was the perfect game plan. will show she hit the wall at 200 but running and Darren Cali (LGIAsuper) batted well. Once again the women from the with a blow up crocodile and rubber ring were not part of her training plan. When Liza Perrett from the bush team bush kept adding to the score and by started warming up, Noosa batsman the time Russ Phillips (Canada) and Bernard Smith, while careful not to repeat Ashley Saward attempted a reverse sweep, Jim Myhill (.id Population experts) his injury in the same event in 2016, put finished their innings, bush was went down on one knee and couldn’t in a strong performance for the beach declared winners scoring 115 runs. get up. Because of our WHS system despite the handicap of Amy the Shark and concern for players, Ashley was At one stage, it appeared in the fading and with Guru and Brett holding down the ejected from the game. Good fortune for light that the beach team had more fielders legs, the beach team won the run leg. In the bush as Ashley was batting well. than listed and that the boundaries had the Kayaks, the beach team started well, Telstra’s Jason Law and Neeraj Kumar been moved back to accommodate. helped by the bush teams desire to see the showed their class and were supported by The umpires dismissed the appeal. whole lagoon rather than taking a straight solid performances from John Oberhardt Bush players, Shane Gray and Alan Balloch line to the buoy. Perhaps their zigzagging (Redlands) and Robyn Usher (QTC), (JLT/LGMS), carried injuries into the game was intended to confuse the beach? In a Bernard Smith (Gympie) and Ed Perry and were lucky not to be left out of the replay of 2010, the beach team was half (Qld Ombudsman) and worked hard at squad. Rumour has it; Shane wanted to a lap ahead when approaching the finish the wicket. Bush bowlers shared the improve his fitness for the game and went to line. Bush attempted to halt their progress honours with Angelo Nardi (IT Vision), his sports doctor for a physical. The doctor racing into the water on more mass to Dan Bradford (Cassowary), Fiona Cullen said, “Don’t eat anything fatty”, Shane stop the boat crossing. Beach, ever alert (Redman Solutions), Katrina Houghton (ID said “Like burgers, Bacon etc” his doctors to their dastardly tactics, blocked the Population experts) and Liza Perrett (Isaac) response “No Fatty, don’t eat anything”. manoeuvre and beach cruised to its second slowing down the beach middle order. win of the morning. With multiple events, Bit of a shock but his commitment to the International bush guest, Russell Phillips team is obvious; he said changes were a sophisticated scoring matrix had been (Springfield, Canada) was a good buy in needed, so he’s looking for a new doctor. established. It considered on field / lagoon the off-season for the bush. As a bowler performance as well as team participation A big thankyou to Sponsors; he pitched in a few good deliveries. and support. Scores after the 3 activities .id Populations Experts; Jim and Katrina. were close, but audited results showed Beach finished up with a respectable Thank you also goes to Telstra for the caps bush won by a few cheers and one fatty. total of 55 which was considered and the players, spectators and officials. competitive by some. The bush’s John Perry and Liza Perret Day 2 Modified Triathlon collected the trophy Thursday morning Looking to make it back-to-back series on behalf of all bush councils and bush wins, the bush team needed a good Bush vs Beach – the morning after. now leads the challenge 5-4 and look start. Fiona Cullen made the observation 7am Thursday morning; forward to making it a 3 peat at the curry. that we had a few hurdles to get over but was confident we could bring it home. The competitors meandered to the lakeside Author: Shane Gray

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. THE JOURNAL

11 Canada2018 International Manager Exchange Programme

WHERE DO I START! went astray because of a flight delay with everyone in attendance. WHAT AN EXPERIENCE. resulting in our late night arrival. The many sessions allowed members Without doubt, my trip to Canada The official commencement of the to keep ahead of the trends that their to participate in the inaugural conference was the next morning and communities will be facing in the future. Canadian International Management there I met my host, Russ Phillips, Presentations on the latest best practice Exchange Programme was one of Chief Administrative Officer (CAO) of for employee engagement, cybersecurity, the best experiences of my life. Springfield, Manatoba, midway through climate change, risk management and the President’s welcoming speech on succession planning were delivered. Not only was it a unique learning the other side of the conference room. opportunity where the similarities of The programme included the celebration our local government challenges are FREDERICTON – NEW BRUNSWICK – of members important milestones with parallel but it gave me the opportunity to HOME OF THE CAMA NATIONAL OFFICE the Long Service Awards Luncheon and the CAMA Awards of Excellence. connect with our Canadian host, Russ The 47th Annual Canadian Association Phillips, and his wonderful wife Joyce. Municipal Administrators (CAMA) conference Casual Night at the Maritime Kitchen Party They opened their home to us and were the was held in Fredericton, New Brunswick with all you can eat lobster was a huge ultimate generous and welcoming hosts. – the home of the CAMA National Office. success, although I do not think our LGMA Having arrived in the beautiful country This event took place from Monday, budget could compete with that. The theme of Canada as colleagues, we left as firm May 28 to Wednesday, May 30 2018 at was to wear plaid – which I had to google – friends. I am eagerly awaiting their arrival the Fredericton Convention Centre. it’s our version of tartan. Thankfully, I had a wrap that has some resemblance to tartan, in Australia in September to share our Fredericton is home to the most working so that was included in my packing. home and reciprocate their hospitality. artisans per capita in Canada and The opportunity to participate in the the world-renowned Beaverbrook Art Mayor Michael O’Brien welcomed the exchange was quite by accident due to the Gallery where the President’s Dinner delegates and presented an overview of nominated exchange manager having to pre-dinner drinks were hosted. Fredericton highlighting the community as a knowledge-based economy being pull out at short notice. Several CEO’s and It is practically overflowing with local craft nurtured with post-secondary education members were ‘tapped’ on the shoulder beer, cider and mead from new start-ups institutions such as the University of New to substitute, however, due to the short to award-winning breweries. It boasts the Brunswick; Canada’s oldest university and timeframe did not accept the invitation. highest concentration of craft breweries one of it most entrepreneurial, with more and tasting experiences in the Maritimes. Peta had put significant effort into than 60 research institutions and labs. establishing the Manager Exchange with Canada’s first ever community-wide, free Fredericton is Canada’s Startup Capital CAMA (the Canadian equivalent of LGMA) wireless network was launched in Fredericton and the City has its own ultra high-speed, because it is the municipal environment almost a decade ago, and they are still gigabit fibre network that offers commercial most similar to ours in many ways; and leading the way in IT and connectivity. they had not entered into any such internet connectivity in Canada. 47TH ANNUAL CAMA CONFERENCE arrangements before. It was a bit of a PRESENTERS – CAMA test case for CAMA and I am told, “There The annual event offered an array of Two outstanding presenters impressed was some hesitancy on their part.” opportunities for all Chief Administrative me significantly. The first being Dr Officers (CAO) serious about enhancing A decision was made by the board (which Linda Duxbury who is Canada’s most their skill sets. The conference was I did not take part in) to send the President accomplished researcher, writer and designed to prepare members with to show the LGMA’s commitment to the speaker on work-life balance. She has information and best practice to assist success of the inaugural exchange. contributed to numerous comprehensive them to succeed and prosper. I must admit, I was reluctant to accept national studies on work-life balance and The Pre-Conference programme included the exchange but was committed to the bottom-line effect on business. the ever-popular golf tournament at contributing to its success for our members Dr Duxbury has written hundreds of Kingswood Golf Club, a bike tour along the who would follow next year and beyond. papers, articles for journals and books beautiful Saint John River, a tour of some of and she is the co-author of a series My husband Graham, better known as Fredericton’s microbreweries and a nature of Health Canada reports about work- ‘Slip’ is a Councillor with the Blackall- cruise on the Bay of Fundy in the nearby town life balance within the country. Tambo Regional Council with a lifelong of St. Andrews, which included a tour of the dream to visit Canada and Alaska. infamous Kingsbrae Gardens and shopping. The second impressive presenter was Meg Soper, one of Canada’s leading motivational After much ‘discussion’ and The conference was delivered bilingually humourists who combined her remarkable digging into our retirement fund, he in English and French, which made sense of humour with her unique perspective reluctantly accompanied me. me reflect on my high school French of life and captivated her audience whilst classes and question why I did not Five weeks later, after having passport providing them with a presentation filled pay more attention to the teacher and photos rejected twice, we were on our way. with inspiration and entertainment. less on entertaining my friends. We arrived in Fredericton where prior PRESIDENT’S DINNER arrangements to meet our hosts before This year’s theme, “Maximizing the commencement of the conference Opportunity – Mitigating Risk” resonated The President’s Dinner Reception took LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. place at the beautiful Beaverbrook Police 1.0%, Solid Waste 4.6%, Public local governments raise the majority of THE JOURNAL Art Gallery followed by a dinner at the Works Debt & Capital 4.1%, Parks and their revenue from their own sources. In Recreation 3.1%, Administration 2.2% each country, local government has a Fredericton Convention Centre. 12 Canada - 84.1% of the population aged 15 narrow tax base built mainly on property When speaking with delegates about the most years and over hold a post-secondary and related taxes (rates), user fees and important benefit of their CAMA membership, certificate, diploma or degree sales of goods and services and grants. the response was very similar to the LGMA - Property tax assessment (rates) member response being “networking, peer Canadian local government faces many ranks third in the province behind the interaction and knowledge sharing.” challenges that are similar to local City of Winnipeg and Brandon. government in Australia. In particular, the CONFERENCE CONCLUSION Russ hosted us in the administration dominant property tax is not adequate The conference concluded with the centre in Springfield where he is the Chief to fund local services. In both countries, announcement of the host city and venue for Administrative Officer and gave us full access growth in user charges has helped to a next year’s CAMA annual conference, which to his staff with whom we shared experiences degree to fill the breach. As in Australia, is Quebec City, May 27 to 29 at Quebec and were provided with an insight into Canadian local government infrastructure City Convention Centre and Hilton Hotel. their areas of operations. Again, it was is in need of repair and in both countries; I would encourage you, our members, to surprising just how many of our practices the Federal Government has provided seriously consider applying for this exchange are mirrored in Canada: from our funding significant funds to help address the next year, the professional development processes through to our service delivery. backlog. Here the similarities end. opportunities are outstanding and the Point of difference was the local police Canadian local government has significant prospect to connect with the Canadian hosts sharing the administration centre with the debt (unlike Australia), which cramps its and develop lifelong friendships is another local fire service in a building next to the flexibility. There has been little growth in benefit of being a member of LGMA. centre and all funded by the municipality. transfers from the federal and provincial governments over the last four years. MUNICIPALITY OF SPRINGFIELD Council meetings are recorded and streamed After the wonderful conference filled with live to the community, so community EXPLORING WINNIPEG – MANITOBA so many learning opportunities and fun members can watch council meetings LEGISLATIVE BUILDING activities, Slip and I boarded the plane from their lounge rooms if desired. Another of the many highlights of our visit was with our Canadian hosts, Russ and A Municipal Council election is scheduled exploring the Manitoba Legislative Building Joyce Phillips, destined for their home in September 2018 and there was a in Winnipeg. It is the meeting place of the in Oakbank, Manitoba approximately 20 considerable amount of advertising, placards Legislative Assembly of Manitoba in central miles east of the capital, Winnipeg. and election material circulating in the Winnipeg and was originally named the The Rural Municipality of Springfield is community. There was an element of unease Manitoba Parliament Building, not legislative. the first rural municipality in Manitoba and within the CAMA membership anticipating The building is famous for the Golden Boy, one of the largest. Established in 1873, the outcome of the elections and the affect a gold covered bronze statue based on the Springfield stretches from urban industrial it will have on CAO’s and senior staff. style of the Roman god Mercury, or the Greek development on the eastern boundary The visit to the works department, waste god Hermes, on the top of the cupola. of the City of Winnipeg, through urban, disposal site and other infrastructure We also enjoyed the unique experience of rural residential, agricultural and natural controlled by the municipality was standing on the lower marble floor of the landscapes, to the Agassiz Provincial Forest interesting and informative. The staff building, dead centre in an eight-pointed on the municipality’s eastern boundary. were very forthcoming with the sharing black star. If you stand exactly on the star Birds Hill Provincial Park nestles into the of information, plans and strategies and and even whisper, people all around will northwestern corner of Springfield. were fascinated with the ‘Aussie accent.’ hear you loud and clear because of the As of 2015, a Reeve (equivalent to our LOCAL GOVERNMENT IN CANADA strange acoustics. If you speak normally, it ‘Mayor’) governs the municipality and five sounds as if you are in an echo chamber. As in Australia, there are three ward councillors. The government came tiers of government. THE CANADIAN MUSEUM under some scrutiny for having the highest FOR HUMAN RIGHTS compensation to its mayor and council In Canada, as in Australia, local government ($242,974 total for 2015) relative to all other has a key representational and regulatory The Canadian Museum for Human municipalities in the Winnipeg capital region. role. Local government in Canada also Rights is amazing. It is the first museum provides a range of property services solely dedicated to the evolution, Oakbank is the administrative centre of including transport and communications, celebration and future of human rights. Springfield where the municipal council planning and development, recreational and meets. Other communities include Dugald, CMHR is the first national museum to be cultural services and a range of commercial Anola, Cooks Creek, Hazelridge and Glass. built in nearly half a century and the first services such as water and sewerage. outside the National Capital Region. Some interesting statistics: However, it also has responsibility for - Population of 15,324 significant fire and police services, which The building is a diamond in architecture with - 67.3% is the employment rate is a major difference with Australia. over 100 hours of interactive displays which - Budget distribution funds - School Board show so much respect for humankind. This In both Canada (83%) and Australia (84%), 58.7%, Roads 9.1%, Fire Services 4.0%, history is vital and we can all learn from it.

FAREWELL CANADA Sadly, we bid farewell to our dear friends Russ and Joyce with promises of keeping in touch and looking forward to our next adventures together in September when we host them in the best state of Australia, Queensland. Thank you to LGMA for giving me this opportunity to participate in the exchange, it has been an opportunity of a lifetime and I am very grateful. I do hope I have set the scene for the member next year who is fortunate enough to be awarded the International Manager Exchange for Canada. Susan LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. THE JOURNAL

MANAGING PERFORMANCE

TO A HOST OF EMPLOYEES career planning, compensation and benefits A well-structured and implemented PERFORMANCE MANAGEMENT as well as performance appraisals. performance management system provides a number of benefits to the SIGNIFIES THE OBLIGATORY It should also involve both a formal organisation, management and employees. ANNUAL PERFORMANCE and informal approach. The formal AHRI* outlines the benefits to include: DEVELOPMENT REVIEW (TICK component traditionally utilises structured template documents and includes AND FLICK) AND PERHAPS • establishing group and individual goals, timelines and guidelines to review performance objectives to ensure DISCIPLINARY PROCESSES. and agree upon. The informal side of that their performance is aligned performance management includes In today’s modern councils, managing with the organisation’s strategic impromptu meetings, coaching, mentoring performance aims to improve and operational objectives organisational, functional, team and and providing regular feedback. • linking performance evaluation individual performances now and Systems aimed at managing performance and employee development and into the future. Does your team know should be designed so that employees: rewards to motivate individuals and understand the process? • Understand what is expected of • assisting the organisation in improving According to the Australian Human them in performing their duties its productivity and efficiency Resources Institute (AHRI), performance • Are provided with the necessary management is a much broader • regular monitoring of progress toward resources required to achieve achievement of performance objectives concept than performance appraisal performance standards and goals or a disciplinary process. • identification of specific training • Have a plan in place to close any gaps, needs across the organisation Performance management is a well- such as training and development • improved salary administration established, all-encompassing term • Have opportunities to receive used to describe the practice that and provide regular feedback • improved communication and drives decisions about performance, relationships between managers • Are recognised and/or rewarded remuneration, promotions, disciplinary and staff members procedures, terminations, transfers and • Understand that unacceptable • improved guidance and assistance development needs within an organisation. behaviour will be managed in developing capabilities and Council’s policies and procedures also Effective performance management potential of staff members. play an integral role as they set the measures the progress being made towards standards of behaviour and conduct that the achievement of the organisation’s Managing performance needs to be an is acceptable and expected. Regular business objectives. It does so by planning, ongoing, structured, planned and strategic review of the code of conduct, bullying, establishing, monitoring, reviewing and component for all staff, supervisors, harassment, discrimination, social media evaluating organisational, functional, managers and leaders. Understanding and workplace health and safety should be team and individual performance. the process and documenting procedures scheduled to enable valuable discussions, enables councils to have an equitable Holistically, performance management updates and reminders. Additionally, workplace that can work towards the may incorporate job design, recruitment underperformance and the associated overarching goals and objectives. and selection, training and development, consequences should also be outlined/ disciplinary procedures and counselling, included in a policy and procedure. *www.ahri.com.au/assist/performance-management LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. THE JOURNAL

THESE DAYS MANAGING Systems aimed at managing performance local governments across Queensland. should be designed so that employees: PERFORMANCE HAS BECOME A Our experienced team are experts MUCH BROADER CONCEPT THAN - understand what is expected of in providing people managers with JUST PERFORMANCE REVIEWS them in performing their duties; the tools and strategies they need to AND DISCIPLINARY PROCESSES. - are provided with the necessary boost performance and implement resources required to achieve effective management practices. It has become an important element of performance standards and goals; Between the Preston HR and Preston Law workforce planning that helps enable the - have a plan in place to close any gaps, team we have over a decade of experience growth and development of employees such as training and development; working within Local Governments. With to meet the objectives of Council, now - have opportunities to receive, this experience we understand first-hand and in the future. Effective performance and provide regular feedback; the types of challenges and opportunities management should not only aim to that Local Governments face and how we - are recognised and/or rewarded; and improve the performance of individuals, can help to achieve favourable outcomes. but also teams and the organisation. - behaviour that is unacceptable What We Do By establishing effective performance is managed. management processes that monitor, review Council’s policies and procedures also • Workplace investigations and evaluate the performance of teams play an important role in managing • Reviewing / drafting workplace and individuals, provides a valuable tool for performance by making employees aware policies and procedures of and setting standards of behaviour Council’s to measure the progress made • End-to-end recruitment and conduct that is acceptable and towards achieving overarching objectives. expected. For example, policies such as • Workforce planning Most organisations conduct performance code of conduct, bullying, harassment and • Performance reviews and reviews annually. However, a twelve- discrimination, social media and workplace performance management monthly review does not occur regularly health and safety play an important role • Managing Disciplinary processes in communicating acceptable behaviour. enough to address any performance • Assistance with employee on- Additionally, organisations should have concerns that may arise in the meantime. boarding and off-boarding specific policies or procedures that outline Therefore, it is not an effective performance how underperformance will be dealt • Workplace health and safety management system on its own. So, with and what the consequences are. • Managing ill or injured workers, what does an effective performance and return to work management process involve? An effective What is the benefit to Council of having • Implementing preventative measures performance management system well-structured performance management or dealing with Bullying, Harassment should be viewed as a process – not an systems in place? Not only does it assist in improving productivity, but it and Discrimination claims event. It can be incorporated into job helps achieve Council’s strategic and • Enterprise Bargaining process design, recruitment and onboarding, operational goals. Employee performance learning and development, disciplinary • HR Locum evaluations that are linked to reward or • Training tailored to meet your needs procedures, career and succession recognition systems are a great way to planning and performance reviews. motivate employees. It also fosters an It should also involve both a formal and environment of open communication, leading to improved relationships informal approach. The formal approach among managers and employees. involves conducting reviews usually on a template form, and it is where goals Who We Are and guidelines are set and timelines for Preston HR is a Cairns owned and review are agreed upon. An informal operated specialist HR consultancy For more information on Preston Law, process involves processes such as service. Designed specifically to provide contact the office on 4052 0700, impromptu meetings, coaching and HR support and advisory services in a email [email protected], mentoring, counselling and performance cost-effective manner, we work closely with or visit the website at improvement suggestions, discipline the employment law team at Preston Law www.prestonlaw.com.au. and providing regular feedback. to provide value for money HR services to LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC.

THE EVOLUTION OF THE JOURNAL Technology and the Impact 16 ON LOCAL GOVERNMENT

ALL TECHNOLOGIES ARE BORN OUT OF PURPOSE. When we look back at the year 1998 (yes, that is 20 years ago!) the internet was a new commodity to many, but not all. Councils were slowly dipping their toe into the technology stream and the Institute of Municipal Managers (as LGMA was known at the time) was at the ready to provide assistance. Websites and blogging sites were born and suddenly everyone had the ability to cross the international borders and tap-in to some ready-made resources. The painfully slow dial-up along with the squealing noise that emitted from your speakers is now a distant memory but the extent to which the internet has entwined with our daily lives is something no one would ever have anticipated. Below is an excerpt from the Municipal Manager (The Journal) circa September 1998.

WebKorner Media – nla.goc.au/ausejour.html National IMM – www.parklane.com.au/citynet/index.html The Internet offers considerable opportunity This is a branch of the previous site and for municipal managers to explore gives access to the National Library’s list This is the ALGIS (Australian Local networking on a world-wide scale without of Australian Journals. It lists over one Government Information Service) site the costs of international travel. There’s a thousand Australian Electronic journals, sponsored by the National Council of the great range of sites and home pages that magazines, webzines, e-mail, fraziness Institute. It provides access to profiles of Australian Local Governments with vital present a host of information, forum and etc including overseas works with the Australia content. For example it lists – statistics such as population, budget and chat options on topics relevant to local employed numbers. The site also has government and public administration • LGAT News – the weekly Newsletter pages of interesting information such generally. This feature ‘WebKorner’ will of the Local Government Association as the Sister Cities directory and various seek to provide regular tidbits to assist of Tasmania which provides updates Research Sites on specific topics of readers who are interest in such matters. and summaries of issues that impact interest to local government managers. on local government in Tasmania Surfers Government Yahoo – Contributions invited: www.agora.stm.it/politic/austral.htm • Local Government Focus – an on-line independent newspaper Readers who would like to contribute to This site hot links to a range of sites relating highlighting key local government this feature are invited to send profiles to Australian Government and Political issues across Australia. of their favourite sites to the Editor. interests. It features 55 links to Political • The ALGA ‘Local Roads’ Bulletins Parties and movements (yes, including Today the ability to search international the topical One Nation Party) and gives Munisource – www.munisource.org databases, use of algorithms and access to the Australian constitution This site is a multi-purpose international sheer volume of information make On-line, the National Library of Australia, local government site featuring Bulletin such articles obsolete. But looking links to the House of Representatives, The board facilities and lots of links to local back, it is clear that, while embracing Senate and Commonwealth Government government home pages. It boasts over new technology, governments had little Departments. It also has links to the 1600 links to official municipal sites as inkling of the impact this information home pages of Australian Embassies well as news and ‘resource pages’. The highways would have on our business. in Paris, Washington and Madrid. latter are accessible by subscription. LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. THE JOURNAL

JUST OVER 100 KM NORTH OF in local government using her skills TOWNSVILLE, VISITORS ARE for the betterment of the community. Meet the Her strong sense of community and SURROUNDED BY ANCIENT commitment to public service have TROPICAL RAINFORESTS ON already paid off, helping her gain a better Member ONE SIDE AND THE GREAT understanding of local issues and the opportunity to learn from local leaders. BARRIER REEF ON THE OTHER. DIANNE PURNELL As if this was not enough, the region is “Working within a smaller local home of Australia’s highest single drop government organisation has waterfall, Wallaman Falls, while the iconic been particularly rewarding wild Hinchinbrook Island winks at you because it has given me the not far from the shore. The traditional lands of the Warrgamaygan People, opportunity to work across a Hinchinbrook Shire Council indeed has number of different areas and “doing what been gifted with beauty and history. contribute more directly to a It’s hard to miss the significant heritage stronger local community.” of the land as a visitor, so we can only is right for the Dianne is very aware of the challenges of imagine the role that plays in the life of balancing community expectations with community in LGMA Qld member, Dianne Purnell, and her affordability, sustainability and practicalities. daily tasks at Hinchinbrook Shire Council. Albeit realising that one can’t make the long term” One of our youngest members, at 32 everyone happy, Dianne advocates for years old she’s figured out three important “doing what is right for the community values to stand by: determination, roots in the long term”. She also believes and purpose. Her two personal mottos that “good communication and public ‘You’ve Got This’ and ‘Stay Humble’ keep education can have a profound impact on her focused. As Dianne explains, community perception and satisfaction.” “[The] ‘You’ve Got This’ A career in council felt right for Dianne as it is the courage to keep offered her a good balance between family going and get things done and career aspirations. She is committed to the communities she serves and, of [while] ‘Stay Humble’ is the course, to her family, looking forward to grounding to not forget where driving around Australia with her young we have come from and family in the near future. At LGMA Qld we why we do what we do.” are thrilled to see what the future holds for Dianne, in particular, her contribution Media and Communications Officer at to the local government sector. She’s on council, Dianne has pursued a career the right path for work-life excellence! LEADING PROFESSIONALS IN LOCAL GOVERNMENT Local Government House 25 Evelyn Street Newstead QLD 4006 Australia | PO Box 2173 Fortitude Valley BC QLD 4006 Australia T 07 3000 2288 | F 07 3252 8055 | E [email protected] | W www.lgmaqld.org.au | ABN 97 968 931 841

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC. telephone 0731745006 at [email protected] Contact LGMAQueensland and keepourrecordsuptodate. us knowsowecansharethenews Have youchangedjobsrecently?Let SHAKERS MOVERS and at ourupcomingevents. transition andhopetoseeyou We wishyouwellwithyour South BurnettRegionalCouncil Mark Pitt Tablelands RegionalCouncil Justin Commons North BurnettRegionalCouncil Gary Rinehart McKinlay ShireCouncil Des Niesler Hinchinbrook ShireCouncil Alan Rayment Cloncurry ShireCouncil David Bezuidenhout the JournalarefollowingCEOs: Newly appointedsincethelasteditionof following changesandappointments: In thisMoversandShakerswenotethe

OF EVENTS 2018 CALENDAR VALE 23 23 22 22 1 NOVEMBER 25 24-25 10-11 OCTOBER John SmithPSMFLGMA(passedaway17/7/18)Membersince1961. Member fromLoganCityCouncil passedawayearlyin2018. Chris LawsonMLGMA, after alongillness.Membersince1963. passedawayon26/05/18 Kenneth FLGMA, Ryan ILG ChiefsForum (Brisbane) Retired MembersLunch(Brisbane) RMC CQ-RockhamptonRegionalCouncil CEO Forum (Brisbane) Ignite NQDay6 RMC SQ-Western DownsRegionalCouncil Women inLocalGovernmentConference Propeller Workshops 7and8

18 THE JOURNAL L ocal Government House25EvelynStreetNewstead QLD4006A T 073000 2288| F 073252 8055| E [email protected] ustralia LOCA MANAGERS | LEADING PROFESSIONALS IN PO Bo .au

| x 2173Fo

W QUEENSL www L GOVERNMENT .lgmaqld.org r titude AND INC. AU V alley BCQLD4006 Au .au STRALIA LO | ABN 97968 931841 CAL GOVERNMENT stralia THE JOURNA OF LO CAL GOVERNMENTMANA GERS AU STRALIA QUEENSLAN L D LGMA Queensland’s mission is to lead, advocate for and support Queensland local government managers: providing relevant and quality professional development opportunities; and actively contributing to the advancement of local government in Queensland. For more information about LGMA Queensland and The Journal, please contact us at [email protected]. The views expressed in The Journal do not necessarily represent the official views of LGMA Queensland or the editorial team, unless otherwise stated. Furthermore, the views expressed by contributors are exclusively those of the contributor and do not necessarily represent the official views of their employing organisation, unless otherwise stated. Permission is required to reproduce any material from The Journal. The Journal welcomes contributions from its readers. If you would like to contribute to an upcoming edition of The Journal, contact the Editor.

CREDITS EDITOR Peta Irvine LGMA Queensland T 07 3174 5006 E [email protected] DESIGN & PRINT BrandGrowth www.brandgrowth.com.au

LEADING PROFESSIONALS IN LOCAL GOVERNMENT

Level 7 Quay Central, 95 North Quay Brisbane Qld 4000 Australia T 07 3174 5006 | E [email protected] W www.lgmaqld.org.au | ABN 97 968 931 841

LGMA_Qld Local Government Managers Australia – LGMA Qld LGMA Queensland

THE JOURNAL OF LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND INC.