REVIEWED MAY 2017 Strathmore Park Community Emergency Hub Guide
This Hub is a place for the community to coordinate your efforts to help each other during and after a disaster.
Objectives of the Community Emergency Hub are to: ›› Provide information so that your community knows how to help each other and stay safe.
›› Understand what is happening. Wellington Region ›› Solve problems using what your community has available. Emergency Managment Office ›› Provide a safe gathering place for members of the Logo Specificationscommunity to support one another.
Single colour reproduction WELLINGTON REGION Whenever possible, the logo should be reproduced EMERGENCY MANAGEMENT in full colour. When producing the logo in one colour, OFFICE the Wellington Region Emergency Managment may be in either black or white. WELLINGTON REGION Community Emergency Hub Guide a EMERGENCY MANAGEMENT OFFICE
Colour reproduction
It is preferred that the logo appear in it PMS colours. When this is not possible, the logo should be printed using the specified process colours.
WELLINGTON REGION EMERGENCY MANAGEMENT OFFICE PANTONE PMS 294 PMS Process Yellow WELLINGTON REGION EMERGENCY MANAGEMENT OFFICE PROCESS C100%, M58%, Y0%, K21% C0%, M0%, Y100%, K0%
Typeface and minimum size restrictions
The typeface for the logo cannot be altered in any way. The minimum size for reproduction of the logo is 40mm wide. It is important that the proportions of 40mm the logo remain at all times.
Provision of files
All required logo files will be provided by WREMO. Available file formats include .eps, .jpeg and .png About this guide
This guide provides information to help you set up and run the Community Emergency Hub. Take the time you need to set the Hub up properly, you don’t have to open until you are ready.
A quick start version is included in the kit along Adapt the ideas in this guide to suit the emergency, with this full guide to help get you started. and the facility.
Please do not separate the pages from this guide. This guide has been customised for your local There are separate copies of the role-specific Community Emergency Hub and your community. pages in the Hub kit. Where a community has gone through a Community Response Planning Process, there is more detail about how to solve local problems with the local resources available. In communities that have not yet been through this process, there are questions which may assist you in finding solutions.
Some posters are also included, which can be displayed for visitors to the Hub. Symbol Repeat these actions Important reference after every aftershock information guide or change in situation Useful advice Messages for or information the public
Use this guide to Considerations People working at the Hub have no legal powers to take resources from anyone, check off things as for people with or force anyone to do anything. All usual laws still apply in an emergency. you complete them disabilities b Community Emergency Hub Guide Contents
Hub objectives and the wider response 1 2 3 SEE PAGE 3 Accessing Working Setting the Hub as a team up Facility map
SEE PAGE 4 Getting into the Hub safely Getting organised and How to make best use of the and finding equipment choosing roles space you have
SEE PAGE 5 SEE PAGE 9 SEE PAGE 26
4 5 6
Before you Your community’s Thinking about open response recovery
Making sure everyone understands Local ideas and solutions for Considerations for your community what you are here to do challenges you may face for the future
SEE PAGE 30 SEE PAGE 32 SEE PAGE 52
Community Emergency Hub Guide 1
Wellington Region Emergency Managment Office
Logo Specifications
Single colour reproduction WELLINGTON REGION Whenever possible, the logo should be reproduced EMERGENCY MANAGEMENT Community Emergency Hubin full colour. When producing the logo in one colour, OFFICE the Wellington Region Emergency Managment may be in either black or white. WELLINGTON REGION EMERGENCY MANAGEMENT During disasters, councils and emergency services aren’t the only ones responding. OFFICE Colour reproduction Communities have many of the skills and resources needed to solve problems and help each other. Community Emergency Hubs are a way for people to work together to solve It is preferred that the logo appear in it PMS colours. When this is not possible, the logo should be printed problems locally, while still coordinating with councils about really big problems. using the specified process colours. WELLINGTON REGION EMERGENCY MANAGEMENT OFFICE PANTONE PMS 294 PMS Process Yellow WELLINGTON REGION EMERGENCY MANAGEMENT OFFICE PROCESS AFTER A DISASTER THEN GO TO YOUR LOCAL C100%, M58%, Y0%,YOUR K21% LOCALC0%, M0%, EMERGENCY Y100%, K0% OPERATIONS CENTRE SOLVE PROBLEMS CLOSE TO HOME FIRST COMMUNITY EMERGENCY HUB WILL SUPPORT YOUR ACTIVITIES
Typeface and minimum size restrictions
Needs, offers and information Support and information The typeface for the logo cannot be altered in any way. The minimum size for reproduction of the logo is 40mm wide. It is important that the proportions of 40mm the logo remain at all times. HUB HUB EOC
Check on your Provision of files EOC EOC household All required logo files will be provided by WREMO. Available file formats include .eps, .jpeg and .png HUB EOC ECC Check on your neighbours EOC EOC
Check on your street EOC HUB HUB
Needs, offers and information Support and information
Solve problems close to home If there are people in your Hubs are a place for the community If help is needed within your If more than one EOC is active, fi rst. Do what you can to make neighbourhood who are to congregate and coordinate community that the community they might need to coordinate you and your household safe. able to help others or need their response to assist each other. can’t provide themselves, let the with each other. They can do help themselves, check the They are not reliant on the physical EOC know. They may be able this through the Emergency If you can help other surrounding streets to see what building, if the place where a Hub to get help from a community Coordination Centre, which households, or need help in can be done. Many problems can starts becomes unsuitable, you can near you or from city resources. connects councils with regional yours, go out and check with be solved at this level. always move to a better venue. Likewise, if you have people and national resources. your neighbours. or resources that could help outside your community, let the EOC know.
2 Community Emergency Hub Guide Objectives of the Hub Information about the wider response The Community Emergency Hub is a place where the community can coordinate their Emergency and council services are likely to be efforts to help each other during a disaster. overwhelmed during a disaster and may not be able to respond to every issue immediately.
›› Provide information so that your community knows how to help each However, for life-threatening situations, still try other and stay safe. phoning 111.
›› Understand what is happening.
›› Solve problems using what your community has available. ›› The Hub has a basic start-up kit consisting of an AM/FM radio, maps and a Civil Defence VHF radio that allows communication with the wider official response if phone lines are not working. ›› Provide a safe gathering place for members of the community to support one another. ›› Other community support groups may also self-organise in your area, and the official response may come in, if needed. Work with them to Providing the community with information helps everyone make informed make sure everyone in need is reached, the workload is shared, and the decisions about how to help themselves, so even if you do not have the overall response is efficient and coordinated. capacity to help in a more practical way, providing information is an important service. ›› People working at the Hub have no legal powers to take resources from anyone, or force anyone to do anything. All laws still apply in an emergency.
Community Emergency Hub Guide 3 MAP Facility map Strathmore Park Community Centre, 108 Strathmore Avenue,
Please respect this facility and the contents inside. This is a privately owned property that has been offered to the community for disaster response.
4 Community Emergency Hub Guide 1
ACCESSING THEHUB
IN THIS SECTION
Check that the environment around the facility is safe 6
Locate keys 6 2 WORKING AS A TEAM Check that the buildings are safe 7
Locate the Community Emergency Hub kit 7
Identify a safe working space 8
Clean up 8
3
SETTING UP
4
BEFORE YOU OPEN
5
YOUR COMMUNITY’S Accessing RESPONSE
the Hub 6
THINKING ABOUT 1 RECOVERY
Section 1: Accessing the Hub Community Emergency Hub Guide 5 For your safety, always work with other people.
Check that the environment around the facility is safe
Are there any potential hazards that present a health and safety risk?
Flooding or slips which threaten the facility
Fires nearby
Smell of gas or sewage
Exposed electrical wires
Is the facility in a tsunami evacuation zone?
If the area is not safe, find another location. Leave a note to say where you are relocating to, and why, to help keep others from harm. It could be written on a footpath in chalk, or left somewhere visible near the entrance to the building.
Entering the hub ›› Anyone who has keys to the Hub facility can open a Hub for the community when it’s needed.
›› Each Hub has a number of keyholders identified who live within walking distance of the Hub. These are people who have existing access to the facility - such as the building owner, staff, Board of Trustees or neighbours. These people will open the Hub for the community in a significant event.
›› Many Hubs also have a lockbox, with lockbox code holders identified from within the surrounding community. The lockbox holds the facility key and alarm code (if applicable).
6 Community Emergency Hub Guide Section 1: Accessing the Hub 1
ACCESSING THEHUB
Check that the buildings are safe
›› Check the outside and inside of the buildings to make sure they are safe
enough to use. Does there appear to be any structural damage? 2 WORKING AS A TEAM ›› When you get inside, look for hazards that might not have been visible from outside the buildings.
If there are any concerns, find another location. Leave a note to say where you are relocating to, and why, to help keep others from harm. 3
It could be written on a footpath in chalk, or left somewhere visible SETTING UP
on a building.
4
BEFORE YOU Locate the Community EmergencyOPEN Hub kit
The location of the kit is marked on the Facility Map in this guide. You are looking for a plastic tub and a cardboard tube.
5
If the kit is damaged or you cannot get to it safely, find alternative YOUR COMMUNITY’S or additional equipment from within your community. RESPONSE
The Hub kit contains:
›› A copy of this guide
›› Civil Defence VHF radio 6
THINKING ABOUT ›› Stationery RECOVERY
›› AM/FM radio
›› Maps
Section 1: Accessing the Hub Community Emergency Hub Guide 7 Identify a safe working space
Keep in mind:
›› The facility needs to be easily accessible – remember some people may be in wheelchairs, have buggies/pushchairs, or have limited mobility.
›› The Hub may need to increase or decrease in size during the time it is open, depending on the community’s needs.
›› Somewhere with extra rooms or additional buildings nearby will be useful if you have many people coming to the Hub.
›› If the radio is required, this will need a quiet room away from the public.
Clean up
Tidy up the rooms you plan to use to make them safe to work in.
Clean up rubbish and broken items
Move furniture to free up space
Secure any items that might fall in aftershocks
Ensure the space is accessible by everyone, keep walkways clear and consider those with mobility and visual difficulties.
If more people come to the Hub while you are setting up, encourage them to help, if they can.
8 Community Emergency Hub Guide Section 1: Accessing the Hub IN THIS SECTION
Bring everyone together 10
Appoint a Hub Supervisor 11
Assign roles 11
Hub Supervisor 12 Information Coordination 14 Public Information 16 Needs and Offers 18 Community Space 20 Communications 22 Reception 24 Facility Maintenance 25
Working 2 as a team
Section 2: Working as a team Community Emergency Hub Guide 9 Bring everyone together You are here to: ›› Provide information to the public so that the community knows how to help each other and stay safe. Once you have tidied up the available spaces, but before you start setting up tables and noticeboards, gather together everyone available to help run the ›› Understand what is happening by gathering information. Hub to talk about what you are actually there to do and achieve. Solve problems using the resources and skills available in the community. The Community Emergency Hub is a place where the community can ›› coordinate their efforts to help each other during a disaster. ›› Provide a safe gathering place for members of the community to support one another.
Providing the community with information helps everyone make informed decisions about how to help themselves. Even if you do not have the capacity to help in a more practical way, providing information is an important service.
10 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Appoint a Hub Supervisor Assign roles
Appoint someone in the group to be the initial Hub Supervisor. It is important Each of the following roles should be assigned. If there are more roles than to have someone looking at the big picture of what you are trying to achieve. people available to help some people may have two or more roles. Information 2
WORKING Consider both the immediate needs and potential assets in your community as on each of these roles can be found on the following pages. AS A TEAM well as what the anticipated challenges might be in the days to come.
Remember that you are forming a team. While it is useful to have one person overseeing the Hub, decisions should be made as as a group and must be Hub Supervisor inclusive of newcomers who want to help. Information Coordination These roles are priority positions The Supervisor may change as numbers grow and someone with more and should be filled first if you experience is collectively agreed on. Public Information have limited people. 3
SETTING Reception UP } Needs and Offers Make sure everyone knows who the Supervisor is and that they are easily identifiable. Community Space
Communications
Facility Maintenance 4
BEFORE YOU OPEN
Role lanyards
Lanyards for each of the key roles are included in the Community Emergency Hub kit. These hang around the neck of the volunteers responsible for that position.
5
The lanyards have the position titles on the front to identify the role to other YOUR COMMUNITY’S people in the Hub. The lanyards also include a list of tasks on the back to RESPONSE remind the person of what tasks they need to do in that role.
6
THINKING ABOUT RECOVERY
Section 2: Working as a team Community Emergency Hub Guide 11 Tasks: H E RESPONSIBILITIES Oversee the running of the Hub HUB er ee t e running o t e Hub En ure e eryone t t ey need ›› Make sure roles are allocated, decisions are made by the wider team, SUPERVISOR to do t eir ob and people or groups aren’t working in isolation. rg ni e regu r te m meeting nd en ure t t t e Hub t or te m I am responsible for: ee record o m or deci ion t t Make sure everyone has what they need to do their job re m de er eeing e eryt ing ening in or it ny medi t t o u t e Hub to en ure it run moot y ›› If they need more tables and chairs, etc., talk to the Facility Maintenance e icient y nd meet it ob ecti e En ure t e regu r nd person. If they need more people to help with a task, ask if there are other de u te bre nd re ed members of the community willing to help. ing ure t t b ic need nd ydr ted re ddre ed Cre te ro ter or eo e or ing En uring t t e eryone o unteering in t e Hub to or in t e Hub i c red or Organise regular team meetings C o e t e Hub t t e end o e c d y C o e t e Hub en t e community ›› Make sure that the Hub staff work as a team. no onger need it COMMUNITY EMERGENCY HUB Keep records of all major decisions that are made
›› Others may need your records to understand what has happened and what Hub Supervisor has been done about it. This is useful for shift change-over.
Make sure everyone takes regular and adequate breaks and are fed The Hub Supervisor oversees all activities in the and hydrated Community Emergency Hub to make sure the ›› If people don’t look after their own needs they are more likely to suffer stress. If someone is finding the work stressful or looks stressed,they should consider objectives are being met and ensure the changing roles, taking a break or going home. Hub runs safely, smoothly and efficiently. Create a roster for people working in the Hub
This includes making sure all the jobs are being done, that basic needs are ›› Consider the daily opening hours, the length of time it will be open addressed, and significant decisions are discussed and agreed with the wider and make a roster. Ensure no one works for too long and everyone has team. The Hub Supervisor may need extra help to achieve these objectives, opportunities to take breaks and rest. depending on the size and duration of the emergency, so may need to allocate extra people to help oversee the running of the Hub.
12 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Close the Hub overnight when appropriate The group of people in our community with impairments is wide and ›› Make sure all equipment is locked up securely. diverse. In fact, one in five people in New Zealand has some form of impairment. These include hearing, vision, physical, mobility or cognitive Use signage to say that the Hub is closed and when it will reopen. ›› impairments. Ensure that the Hub caters for these different needs 2 ›› Advise the Emergency Operations Centre (EOC) that the Hub has closed for so that nobody is left behind. Make sure that all public information WORKING AS A TEAM the night and when it will reopen. messages, signage and directions are clear and easy to read. Ensure the Hub is easy to get around for those with mobility challenges.
Close the Hub when the community no longer needs it
›› It is important that the following happens: –– Use signage to tell the community that the Hub will no longer open, Legal Information and provide information on where they can go to find assistance, 3 If there is a life-threatening situation saving life is the priority, even in an SETTING e.g. a council-run facility. UP emergency the law and usual rules still apply. –– Advise the Emergency Operations Centre (EOC) you are closing. If a State of Emergency is declared, it allows the Regional and Local Controllers –– Clean up all areas. Return any moved furniture and equipment. (local government) to have the legal ability to prioritise needs, and direct –– Collect together all of the records for the event and leave them in the Hub or restrict resources and activities. This may include recognised groups or container for collection. The Emergency Operations Centre (EOC) may organisations being given authority to do specific tasks or acquire specific need them for analysis. resources to help the community. These instructions will come directly from the Emergency Operations Centre (EOC). Make sure you keep a record of them. 4
BEFORE YOU OPEN Work with any media that show up If you do not have any special legal powers in your normal life,
The media can be a useful resource for sharing information with the you don’t have any in a State of Emergency either. wider community.
›› The sort of information you can provide: 5
–– Anything they can see (such as we are open, weather conditions). YOUR COMMUNITY’S If you come across any information that could affect the community, RESPONSE –– General information (such as we are really busy, we are quiet, we have had the running of the Hub or the wider response to the emergency, lots of offers of community help). pass it on to the Information Coordination team. –– Public information you have received from the Emergency Operations
Centre (EOC).
›› Do NOT provide:
–– Personal information (people’s names, addresses, etc.). 6
THINKING ABOUT –– Any private or confidential information you have received. RECOVERY –– Details of any deaths or injuries. –– Addresses of evacuated homes.
Section 2: Working as a team Community Emergency Hub Guide 13 Tasks: C RESPONSIBILITIES Create and maintain the Situation Board INFORMATION Cre te nd m int in t e itu tion o rd nd di y m it g t ered COORDINATION in orm tion ›› Use materials from the kit and other available resources (whiteboards, etermine in orm tion need sheets of paper, pens, tape, etc.). Use big headings to organise the space. t do you need to no ›› Display the maps from the Community Emergency Hub kit on the walls I am responsible for: rg ni e t e co ection o in orm tion it in t e Hub or a table.
Co ecting con irming nd rg ni e grou to go out to ind urt er ring in orm tion in orm tion in t e community ›› Information for the board and maps should include:
ro iding e eryone it c e r ee t e Hub te m u to d te it –– Known hazards (e.g. slips, liquefaction areas, flooding, contamination t i ening e eci y t e icture o t i ening in t e Hub u er i or nd ub ic n orm tion or other at risk areas) community nd t e ider re er on o t e rig t e c n be ro ided –– Status of lifelines (tap water, wastewater, stormwater, power, gas, Cre te itu tion e ort it e t t ing t e in orm tion g t ered c n be re yed to t e o ici re on e t telecommunications, road and rail networks) to rioriti e t e ub cti itie t e Emergency er tion Centre E C by t e er on u ing t e r dio –– Latest weather reports (if available and relevant)
COMMUNITY EMERGENCY HUB ›› Clearly mark if information isn’t confirmed.
Write down what type of information you want to know
›› There may be information that you don’t have but which would be useful. Information Coordination Brainstorm what this information is and where you could find out.
›› What information would help you know what’s happening? For example, To know what help is needed and where, if a specific bridge is flooded or a road is open. you need to know what is happening in ›› Are there areas of the community you haven’t heard from? If possible, try and check in on these areas. Even if they don’t need help, they may not have your community. known about the Hub and may be able to offer help.
The Information Coordination person or team coordinates all the information Organise someone to collect information from people as they arrive coming into the Hub. They collect, display and try to confirm this information to present a clear picture of what is happening in the community. This ›› When appropriate, ask new arrivals: information can then be used to prioritise help where it is needed the most. –– where they have come from and what is happening in their area Information needs to be gathered from any sources available, including people –– what they saw on the way to the Hub coming into the Hub, and displayed for the Hub team to work with. Some information will be displayed on a Situation Board to build the overall picture, ›› This can be as simple as asking questions like “What street did you come some will be displayed for the public, and some information will need to be from? What was going on there? Does anyone there need help?” etc. communicated back to the Emergency Operations Centre (EOC).
14 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Finding more information Suggested Situation Board layout ›› If you haven’t been provided with enough information, you will need to send out people to find or confirm that information for you. ›› Date & Time ›› When did you find out about it? ›› What further assistance do you need? A group from the Hub can walk or 2
WORKING ›› Location ›› Where is it? Record an address if possible. drive around the community to find out what you need to know. Consider AS A TEAM using already established groups to gather information. ›› What’s happening ›› Brief summary of issue or information
–– Neighbourhood Support or similar groups could collate information from reported. their streets. ›› Our response ›› What you have done or plan to do about it, –– Does your area have a Community Patrol, or a 4WD club for accessing and who is taking care of it? hard-to-reach areas? Groups like these may have vehicles and radio communications, which could be useful. ›› Priority / Completed ›› Lots of things may feel important, what needs 3 to happen first? Mark when completed. SETTING ›› Plan where these groups will be going and arrange a time that they will be UP due back. People should not go out by themselves. It is safer to go in a group.
›› Use mobile phones or portable radios to remain in contact with the Hub if possible. Liaise with the Communications team so they know what teams have gone where, and how to stay in touch.
Date What’s Our Priority / Time Location Happening Response Completed 4
Hub Status Report 14/7 BEFORE YOU 11:39am Kowhai Rd Report that Kowhai Rd bridge Note down for status report to EOC. Urgent OPEN looks damaged Advise community to avoid use (Public Info board) The Hub Status Report is a way of keeping the Emergency Operations Centre 11:51pm First volunteer teams sent out for Refer to map for locations On going door knocking northern suburbs First report due from team 2pm up to date about what is happening in your community, as well as requesting
11:33pm 15 Rangeview Ave House on fire Sent Community Patrol to check everyone is out Urgent 11:50am All out further assistance. Send an initial Status Report as soon as practicable to advise 12:53pm Pine Medical Centre Report: Pine Medical Centre Advise community to go to Mill Medical Centre if Not Urgent that you are open, and then update approximately every four hours, or as CLOSED, use Mill Medical Centre need help (Public Info board) Advise Reception requested by the Emergency Operations Centre. 2:34pm Palm St Palm Ville Rest Home needs help Send volunteers to help clear debris Not Urgent clearing debris 2:46pm Cat Cres Vet is open for people needing first aid Display on Public Info Board Advise Reception The Emergency Operations Centre will want to know about power and water 5 outages, main roads that are blocked, buildings with significant damage, YOUR COMMUNITY’S RESPONSE 15/7 people injured, and other major impacts. They are primarily interested in the 8:10am Blocked roads - Tan St, Marine Dr, Note down for status report to EOC. On going Pond Ln, Dart St, Tin St Advise Public Info board. challenges your community cannot deal with yourselves and extra assistance
you need.
There is a separate information sheet in the Hub kit with contact details for the local Emergency Operations Centre and an outline of the Hub Status Report. 6
THINKING ABOUT RECOVERY
Section 2: Working as a team Community Emergency Hub Guide 15 Examples of important information include: C RESPONSIBILITIES ›› Known hazards (e.g. evacuation zones, liquefaction areas, slips, flooded or at PUBLIC i y im ort nt in orm tion nd d ice re e nt to t e community risk areas, contaminated water).
INFORMATION or it t e n orm tion Coordin tion te m to identi y re e nt in orm tion ›› Latest weather reports as available. to di y Status of tap water, wastewater (sewerage), stormwater, power, gas, int in nd u d te t e bo rd regu r y ›› I am responsible for: telecommunications, transport networks including main and local roads, En ure in orm tion on t e bo rd i rail, etc. etting u noticebo rd to di y e y to re d in orm tion to t e community o or it t e medi to re Key safety messages and advice (e.g. stay away from coastal areas or flood eo e c n m e in ormed deci ion ro ri te in orm tion it t e ›› community waters, boil water). int ining noticebo rd it u to d te in orm tion The Public Information person or team is responsible for maintaining the Public Information Board with relevant up-to-date information and advice. Make sure information has been confirmed as accurate.
COMMUNITY EMERGENCY HUB Tasks:
Put up the posters
Public Information ›› Put up posters (found in Hub kit) in the appropriate places around the Hub.
Information and advice help community Work with the Information Coordination team members understand what has happened ›› Work with the Information Coordination team to identify information that would be of interest to the public. and how they can look after themselves. Position the Public Information Board somewhere clearly visible to people The Public Information Board is the main display of new and important coming into the center, such as near the entrance information that the community can use. ›› The board should be out of the way enough that people reading it don’t Some people may only come to the Hub for information, so the Public obstruct others. Information Board should be visible, close to the entrance of the Hub, and be updated regularly. ›› Make sure the Public Information Board is protected from rain and wind, and if possible out of direct sun.
16 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Update the Public Information Board as new information becomes available from official updates and what is known to be happening in the community If you come across any information that could affect the community, the running of the Hub, or the wider response to the emergency, ›› Mark each piece of information with the time and date so people know how pass it on to the Information Coordination team. old the information is. 2
WORKING ›› Write clearly to make sure it is easy to read. Use large print and a dark marker. AS A TEAM ›› If information isn’t confirmed, either don’t put it up, or clearly state that it hasn’t been confirmed.
Make sure that all messages on the Public Information Board are 3
in large font, clear and easy to read for those that may have vision SETTING UP
difficulties.
Work with any media that show up
Do you speak Can you adopt a stranger? Chinese? • Got a spare bed? Please see reception • Can you feed one more person? ›› The media can be a useful resource for sharing information with the wider if you can help • People need your help! First Aid kits 4
needed! community. The sort of information you can provide: Take to Forest BEFORE YOU Need a cup of tea? Glen Medical OPEN Want someone to Centre talk to? –– Anything they can see (such as we are open, weather conditions). Come to St Anne’s Church 10- 4 every day Bob Williams if you see this, we are staying at Earthquake, estimated magnitude 7.6 Have you seen my cat Tiddles? Dora’s house . - Power out throughout the city –– General information (such as we are really busy, we are quiet, we have had Call 022 345 765 027 876 654 - Water out - boil water before drinking Sunday Service 9 Seascape Drive - No welfare centres open yet lots of offers of community help). 10am at St Matthew’s - Collapsed buildings throughout the city Weather report: overcast tonight, 12.C
Safety Notices –– Public information you have received from the Emergency Operations - Do not flush toilets - Boil water before drinking - Stay clear of downed powerlines Centre (EOC). - Do not enter collapsed structures
Medical Assistance Forest Glen Medical Centre is OPEN at 15 Forest Road Medically trained people please go to the medical centre ›› Do NOT provide: (See reception for minor first aid) 5
YOUR COMMUNITY’S –– Personal information (people’s names, addresses, etc.). Water delivery Tues + Thurs 9am Bring own containers RESPONSE –– Any private or confidential information you have received. –– Details of any deaths or injuries. –– Addresses of evacuated homes.
›› Direct the media to the Hub Supervisor if you are unsure. 6
THINKING ABOUT RECOVERY
Section 2: Working as a team Community Emergency Hub Guide 17 Some communities have already done some prior planning around these EE E problems, as part of their local Community Response Planning process, and RESPONSIBILITIES potential solutions and offers from key organisations are included in Section NEEDS AND ddre i e t re tening need immedi te y 5 - Your community’s response. For those areas that haven’t been through OFFERS et u di y bo rd or eed nd er this process, that section includes questions, which may help you find local eed nd er o ted on t e bo rd need solutions. to e te time c e r de cri tion o t i needed I am responsible for: me nd cont ct det i o t e er on or org ni tion o ting t e me ge The Needs and Offers Boards
in ing u need nd o er in ing C ec t e ne o er or re ue t or eo e in need o i t nce it ot er i t nce to ee et er n e i ting need The Needs and Offers Boards are a tool for managing and tracking what the or o er m tc e eo e o re b e to o er e community needs, what offers of assistance have been made by individuals or i y ne re ue t or i t nce eed d ting t e eed nd er bo rd on t e bo rd organisations, and matching them up when a solution presents itself. to in u rob em it o ution emo e re ue t en t e need been m tc ed it n o er People in need of assistance go to the Needs Board and people who have a resource or skill go to the Offers Board. The people managing the boards i y ne o er o i t nce er on t e bo rd match up the needs with the offers of assistance coming from the community. emo e o er en t ey e been u ed u For example, people needing accommodation are matched with people or re no onger i b e 5 3 blankets offering spare rooms in their house. COMMUNITY EMERGENCY HUB stored behind offers table Someone will need to manage these boards, and might need extra assistance depending on the scale and duration of the event.
Bob Williams if you see this, we are staying at Dora’s house . Needs and Offers 027 876 654 Please see reception if you can help
Help clearing up broken glass Glenda, 4 Turn St 5 3 blankets Pauls construction Ltd. stored behind has 4x trucks available offers table for transport One of the objectives of the Hub isSpace to for 15 peoplesolve 42 Main St sleeping marae style at Accommodation needed! 021 111 222 BBQ for cooking 331 Railway Ave 10 Seabreeze Court We are a family of 4 and Chris 044 654 Bring your own bedding need a place to stay 356 Contact Jo Bob Smith 023 456 789 Tents and camp supplies problems using the resources and skills the 10x double bed 023 987 654 rooms available at available at Dales Missing Chihuahua Beary Patch Inn Garage called Mr Smithers 1 person needs Contact owner Sunview Ave 3 Port St accommodation – Paul Moore at 54 Contact Sarah 023 456 321 community has available – meeting people’s must be wheelchair North Ave 022 345 678 accessible Fairview Library 20available people for on approx.floor JaneBYO bedding.023 4567 879 needs with the community’s offers of assistance. Need help lifting fallen shelf blocking access to stairs @ 42 Turner St Fairview Library Perishable food Contact Natalie available for approx. available ASAP 20 people on floor Fat Olives Café 021333 4556 BYO bedding. Jane 023 4567 879 33 Olsen St There are some fundamental basic needs common to every disaster that will Store owner Terry Bolte All welcome need to be addressed. Preservation of life is the highest priority, including rescue and medical attention to those who are injured, and checking on people to make sure they are safe. The other basic needs are shelter, water, food, and sanitation. You may also need to deal with the wellbeing of pets or livestock, and other issues that may come up.
18 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Tasks: Display requests for assistance (Needs) or offers of assistance (Offers) on the boards Address all life-threatening needs immediately ›› Group Needs by themes such as labour required, accommodation, clean-up ›› Attempt to contact the emergency services by phoning 111. equipment etc. 2
WORKING ›› Make sure the Hub Supervisor is advised as soon as possible. ›› Group Offers by themes such as equipment, manual labour, shelter, food, AS A TEAM water, etc. ›› Pass the information to the Emergency Operations Centre through the
communications team. Keep the boards up to date
Set up display boards for Needs and Offers ›› Remove requests when the need has been matched with an offer. Note how the problem was solved, it may be useful again. Do not destroy Set up display boards near the entrance to the Hub marked “Offers” ›› 3
›› SETTING and “Needs”. You may also need tables to make it easier to collect and write completed notes, keep them for the Hub records. UP
requests and offers. ›› Remove offers when they have been used up or are no longer available.
Use notes to record and display community offers and requests for assistance Significant Offers or Needs
›› Make sure people record: ›› In some cases offers may be large (e.g. from a supermarket) or be a critical –– Date & time (especially if the offer or need expires – e.g. a place to stay resource or skill needed by many. 4 until Monday). BEFORE YOU ›› Requests for assistance could also be large or life-threatening (e.g. people OPEN –– Name and contact details of the person or organisation posting the needing rescue). These requests should be forwarded to the Hub Supervisor message, or where to find them. to make sure the community response is coordinated and the Emergency –– A clear description of what is needed or what is offered. Operations Centre is informed.
Match offers with requests for assistance
Check the new offers or requests for assistance to see whether you know 5 ›› If you come across any information that could affect the community, YOUR COMMUNITY’S of an existing need or offer that matches. the running of the Hub, or the wider response to the emergency, RESPONSE pass it on to the Information Coordination team.
6
THINKING ABOUT RECOVERY
Section 2: Working as a team Community Emergency Hub Guide 19 Tasks: C CE RESPONSIBILITIES
COMMUNITY et u t e community ce Set up the Community Space SPACE He eo e ind in orm tion or i t nce it in t e Hub ›› Have the Community Space as near to the rest of the Hub as possible. i t di tre ed eo e but don t Ideally it will be a quiet space in a separate room away from the information ttem t to coun e boards. This could include the corner of a large space such as school hall or I am responsible for: e te co ee nd ot er community centre. re re ment i b e i o ib e Cre ting ce ere eo e c n ee record o ny ey ction or be round ot er or gener u ort ›› Make sure that the space has seating and is accessible to people with deci ion you or your te m m e or com ny mobility impairments.
Cre ting ce ere eo e c n it or e in orm tion or re ource Put up clear signage Cre ting ce ere eo e c n o er ome i t nce or it to be gi en t to do ›› Put up clear signage so people can find their way to the Community Space.
COMMUNITY EMERGENCY HUB Be visible so people know who to approach if they need information or assistance
›› Wear the lanyard or use some other form of identification. Community Space If anyone appears distressed, comfort them as you would a distressed friend, but avoid counselling them (don’t try to talk them into being happier)
People may want to be at the Hub for many ›› A guide on providing comfort is on the next page. reasons. People will be there because they have a specific need, can offer assistance, or Set out refreshments are wanting information, others may just want ›› If refreshments are available, set them out and keep the area tidy so people can help themselves. general support, comfort or company at a time of stress. The Community Space is a dedicated place Keep a record where people can seek company, wait for help or ›› Keep a record of any key actions or decisions you or your team makes. resources, or hang out until needed.
20 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
With all the excitement taking place during When providing comfort, it is very important that you avoid some actions: an emergency, the needs of people who are ›› Don’t order people around or tell them to do things without explaining why. directly affected can sometimes be overlooked. ›› Don’t tell them not to worry, that it could have been worse or that others are worse off. 2 A smile goes a long way in stressful situations. WORKING AS A TEAM Treat people how you would want to be treated ›› Don’t talk down or patronise them. yourself. ›› Don’t be distracted when they are talking to you. ›› Don’t try to talk them out of their feelings. ›› Don’t reassure them that everything will be all right, when it may not be.
Providing comfort Don’t react to their anger or other emotions personally. 3
›› SETTING UP While working in the Hub you should only provide comfort, do not attempt ›› Don’t separate them from other people they are with. to counsel unless qualified to do so. You can provide comfort to people by ›› Don’t get sentimental or excited with them. listening to them, giving them information about the situation and helping them with their practical needs. It is important to provide an environment ›› Don’t deny them privacy or independence when they need it. where affected people can maintain their dignity while receiving assistance.
When providing comfort, it is important that you: Based on advice from the Ministry of Health 4
BEFORE YOU OPEN ›› Help people feel in control of themselves by letting them make their own decisions.
›› Help them recover their composure in their own way and in their own time. Often it is best to stay quietly with them until the emotion subsides. The group of people in our community with impairments is wide and diverse. In fact, one in five people in New Zealand has some form of ›› Listen respectfully to everything they say, show it is important to you and that impairment. This could include a hearing, vision, physical, mobility or you wish to understand them. 5
cognitive impairment. Ensure the community space caters for these YOUR COMMUNITY’S different needs. Keep the community space inviting, well lit and easy to RESPONSE ›› Encourage them to think about who else they can get support from. access. ›› Take note of what people need; they may not be able to express or ask for it. You may be able to find solutions from within the Hub.
›› Don’t take anything they say personally, think of it as a message about how they feel. If you come across any information that could affect the community, 6 the running of the Hub, or the wider response to the emergency, THINKING ABOUT RECOVERY pass it on to the Information Coordination team.
Section 2: Working as a team Community Emergency Hub Guide 21 The Communications person also works with any teams out gathering C C information if communication is possible while they are away from the Hub. RESPONSIBILITIES The Communications person needs to be able to speak clearly and record et u communic tion re COMMUNICATIONS information quickly and neatly. et u t e r dio nd ny ot er communic tion met od The Communications area needs to be set up in a quiet place, away from noise
Cont ct t e Emergency er tion and distractions, but close enough to remain in constant contact with the rest Centre nd te t em t t t e Hub of the Hub. I am responsible for: i o en onitor communic tion c nne ecei ing in orm tion o er inc uding bro dc t r dio communic tion c nne ee record o incoming nd Tasks: ring in orm tion outgoing me ge on in orm tion recei ed to t e Set up an area for communications n orm tion Coordin tion te m
int in cont ct it ny grou out ›› Establish a quiet space/separate room to set up the communications area. g t ering in orm tion This could be for phone communication if available, or VHF radio if the telecommunications network is down.
COMMUNITY EMERGENCY HUB Set up the radio if required
›› Instructions on using the Civil Defence VHF radio are kept with the radio, in the Hub kit. Communications Contact the Emergency Operations Centre via phone, text message, email or radio and tell them that the Hub is open The Hub plays a critical role in keeping the ›› The Emergency Operations Centre may want to know: Emergency Operations Centre (EOC) informed of –– The impacts of the emergency in your community. what’s going on in your community, so the official –– Do you have power, phone or email? response can provide support where possible. –– Are roads blocked, or houses damaged? –– Are there people injured or in need of help? The Communications role feeds information to the Emergency Operations –– What further assistance you need. Centre (EOC) and receives important information from the Emergency Operations Centre to be relayed to the Hub and the public (e.g. important ›› Only provide a brief summary of key issues to the EOC unless asked for more safety messages, road closures etc.). specifics. Refer to the Hub Status Report in the Information Coordination section. The Communications person should monitor the Civil Defence VHF radio and communicate via the radio, or preferably by phone and email if normal systems are still working.
22 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Monitor communication channels while the Hub is open so no messages are missed
›› This includes listening to broadcast radio to hear what public messaging is shared with the country or region. 2
WORKING ›› Keep a record of all incoming and outgoing messages – include the date and AS A TEAM time. Include details such as who the message is from, the date and the time it was received.
Pass on all information received
›› Pass on all information received to the Information Coordination team. 3
SETTING UP
Maintain contact with any groups out gathering information
›› Talk to the Information Coordination team about how many groups are out, how you might be able to contact them, when they are due back, etc.
4
BEFORE YOU A separate guide for operating your Hub’s Civil Defence VHF Radio is in OPEN the Hub kit.
5
YOUR COMMUNITY’S RESPONSE
6
THINKING ABOUT RECOVERY
Section 2: Working as a team Community Emergency Hub Guide 23 Tasks: ECE RESPONSIBILITIES ›› Greet people as they come in the door, and direct them to the part of the Greet eo e t ey come in t e door nd direct t em to t e rt o t e Hub Hub that can best deal with their needs. RECEPTION t t c n be t de it t eir need
t y c m t time e ect eo e ›› Stay calm at all times – expect people to be upset, frustrated or even angry. to be u et ru tr ted or e en ngry Be honest if you don’t know the answer. Try to connect them with someone e one t i you don t no t e ›› I am responsible for: n er ry to connect t em it who might know. omeone o mig t no Cre ting rece tion re t t e ront Try and keep the reception area tidy and clear of rubbish and debris. entr nce to t e Hub ry nd ee t e ece tion re tidy ›› nd c e r o rubbi nd debri ro iding riend y e come to i itor Make sure that Community Emergency Hub signage remains easy to see. En ure t t ign ge rem in ›› coming to t e Hub nd directing t em c e r y i ib e to re e nt rt o t e Hub ccording ›› Make sure that the Reception team is identifiable. to t eir need En ure t t ece tion o unteer re identi i b e ing ure o unteer re identi i b e by ny rd co oured e t or n me t g
COMMUNITY EMERGENCY HUB See guidelines for providing comfort in the Community Space section on the previous page.
Reception
People coming to the Hub should be met on arrival by a friendly person who can direct them to the area which can best meet their needs.
The Reception team needs to be welcoming, able to explain what the Hub is for, and what it can and can’t provide. Reception needs to be located at the front entrance to the Hub. Make sure that the Reception team is clearly identifiable by lanyards, coloured vests, or name tags. People will be looking for some obvious sign of who is there to help them.
24 Community Emergency Hub Guide Section 2: Working as a team 1 ACCESSING THEHUB
Facility Maintenance C E CE RESPONSIBILITIES
C e n u ny rd bro en g debri FACILITY nd rubbi to oid eo e being in ured People will feel better about being there and y u e rotecti e e ui ment to oid in ury MAINTENANCE ee t nd y c e r 2
WORKING AS A TEAM asking for help if the place is tidy and not chaotic. He ind re ource to m e t e Hub run moot y t b e nd c ir nd ot er u e u e ui ment I am responsible for: rom t e ci ity
Co ect u gener rubbi nd m e ure t ere Make sure the Hub is kept clean, tidy, and is safe to work in. It should be re bin or di o En uring t e Hub i e t c e n checked after every aftershock or any other environmental changes that might nd tidy et u ygiene t tion or nd ing it affect the safety of the building. buc et o ter it b e c detergent o En uring t e Hub i e to or in i better ci itie re not i b e ind or m e toi et ci ity C ec ing t e Hub ter e ery ter oc or ny ot er en ironment c nge t t En ure te co ee nd ter i regu r y 3 mig t ect t e bui ding re re ed or t SETTING Tasks: UP
e t e Hub e t er roo ere o ib e
Clean up any hazards – broken glass, debris, and rubbish to avoid people YOUR SAFETY IS PRIORITY – IF YOU CAN’T being injured. Where possible, use protective equipment to avoid injury. DO SOMETHING SAFELY, DON’T DO IT COMMUNITY EMERGENCY HUB ›› Keep paths and walkways clear. ›› Help find resources to make the Hub run smoothly – tables and chairs and other useful equipment from the facility. 4
BEFORE YOU OPEN ›› Collect up general rubbish and make sure there are bins for disposal. YOUR SAFETY IS PRIORITY – IF YOU CAN’T DO SOMETHING SAFELY, DON’T DO IT. ›› Set up a hygiene station for handwashing with a bucket of water with bleach/detergent/soap if better facilities are not available.
›› Find or make a toilet facility. If you come across any information that could affect the community, ›› Make sure tea, coffee, and water are regularly refreshed for staff. the running of the Hub, or the wider response to the emergency, pass it 5
YOUR COMMUNITY’S on to the Information Coordination team. RESPONSE ›› Make the Hub weatherproof where possible.
6
THINKING ABOUT RECOVERY
Section 2: Working as a team Community Emergency Hub Guide 25 IN THIS SECTION
Make sure all roles are filled 27
Set up a Public Information Board 27
Set up an area for Hub and Information Coordination 27
Set up an area to collect Needs and Offers 28
Set up an area for Communications 28
Set up a Community Space 28
Set up a toileting and hygiene station 28
Hub diagram 29
Accessing 3 theSetting facility up
26 Community Emergency Hub Guide Section 3: Setting up 1 ACCESSING THEHUB
Use this advice and the diagram on the next page Set up a Public Information Board to understand how the Hub could work.
Now that you have assigned the roles, the different Hub areas need to be set Set up a noticeboard somewhere near the front to display 2 WORKING up. Each role can focus on setting up their particular area, but some areas are important information to the community. AS A TEAM easier than others, so help each other as needed. Key areas to set up first are the Public Information Board and Coordination area.
›› Ensure the Public Information Board is easy to see. If appropriate this could be outside. Make sure all roles are filled 3
SETTING UP
Are the following roles filled? Set up an area for Hub and Hub Supervisor Needs and Offers Information Coordination Information Coordination Community Space
Public Information Communications 4 Establish a Situation Board (see page 15). BEFORE YOU OPEN Reception Facility Maintenance
›› The Situation Board maintains an overall picture of what is happening and records the actions taken or tasks that have been assigned or still need to be done.
People may have more than one role until others who are able to ›› The Coordination area assesses, verifies and distributes important community help arrive. 5 information to the Public Information Board and Emergency Operations YOUR COMMUNITY’S Centre (as and when appropriate). RESPONSE
›› Some information in the Coordination area could be sensitive, find a quiet space away from the general public (perhaps in an adjacent room).
6
THINKING ABOUT RECOVERY
Section 3: Setting up Community Emergency Hub Guide 27 Set up an area to collect Set up a Community Space Needs and Offers
Set up quiet space away from the information boards for people to rest, seek companionship, wait for assistance/information or a Towards the front of the facility, set up display boards marked volunteer role. “Offers” and “Needs”. Make sure that the space is accessible to people with mobility impairments and has some seating.
Set up an area for Communications ›› The Community Space could be in a separate room. ›› If there are a lot of people around, try and figure out why they are hanging out and find an appropriate space for them.
Establish a quiet space close to the Coordination area for telephone or VHF radio communications. If there is no electricity, find a car battery or alternate power Set up a toileting and hygiene station source, such as a generator.
Establish a hand washing area. ›› The Communications space needs to be somewhere quiet. Find or make a toilet facility.
Ask neighbouring houses or local businesses to borrow any tools and cleaning materials you need.
28 Community Emergency Hub Guide Section 3: Setting up 1 ACCESSING THEHUB
Hub diagram Generic layout of a Community Emergency Hub and outline of the key roles
2 HUB SUPERVISOR WORKING AS A TEAM HS I oversee that the Hub runs smoothly by helping Situation Board Needs and Offers Board
everyone work together. N&O INFORMATION COORDINATION
IC I keep track of important information coming in Information IC Public and out of the Hub. Coordination Information 3 desk Board SETTING UP
PUBLIC INFORMATION
PI I keep the Public HS
Information board PI up-to-date and tidy.
RECEPTION FM
REC I meet and greet people coming to the Hub and 4 direct them where to go. REC BEFORE YOU Coordination area General/Public area OPEN
NEEDS AND OFFERS
N&O I match people’s needs and offers of assistance by using notes on a board.
COMMUNITY SPACE
CS I create a welcoming comfortable CS 5
YOUR COMMUNITY’S space where people can connect RESPONSE and wait.
COMMUNICATIONS CM CM I use whatever communications Communications Community Space are available to stay in contact
with the Emergency Operations Centre (EOC). FACILITY MAINTENANCE 6
THINKING ABOUT FM I ensure the Hub is safe, RECOVERY clean and has the resources it needs to run.
Section 3: Setting up Community Emergency Hub Guide 29 IN THIS SECTION
Some common initial objectives 31
Give an overview of who might be available to help 31
Check everyone is happy with the role they have 31
Understand the Hub processes 31
Open the Hub 31
Accessing 5 theBefore facility you 4 open
30 Community Emergency Hub Guide Section 4: Before you open 1 ACCESSING THEHUB
Once set up, bring everyone together to Check everyone is happy with the ensure they are clear on objectives, their roles, role they have the layout, and how they will share information 2 and work together. Regularly repeat this briefing WORKING AS A TEAM with the lanyard holders to ensure things are If not, change roles/lanyards as appropriate. working smoothly.
If there are roles that still need to be allocated people may end up with two or more roles. 3
SETTING Some common initial objectives UP
Understand the Hub processes Establish a working Community Emergency Hub.
Provide a safe gathering place. Make sure everyone has a clear idea of how the Hub will run and Find out what has happened in your community. 4 how information and people might move through the Hub, BEFORE YOU OPEN Tell people what is going on. depending on their needs.
Solve problems using what the community has available.
Match requests for assistance with offers of assistance.
Coordinate the community response. Open the Hub
5
YOUR COMMUNITY’S RESPONSE Put up clear signage that the Hub is running.
Give an overview of who might be Contact the Emergency Operations Centre (EOC) to let them know that the Hub is open.
available to help
6
THINKING ABOUT Give an overview of who might be available to help (including RECOVERY community members, volunteers, response plan stakeholders). Bring the Hub team together regularly to ensure everyone knows what is going on, to inform them of any significant issues, and to check everyone is ok.
Section 4: Before you open Community Emergency Hub Guide 31 IN THIS SECTION
Local ideas and solutions for challenges you may face 33
Local resources 34
Local vulnerabilities 36
Checking on people and damage 38
Medical assistance 40
Shelter 42
Water 44
Food 46
Sanitation 48
Key resource statements 49
Accessing theYour facility 5 community’s response
32 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
Community Response Plans
Local ideas and Where a community has gone through a Community Response Planning Process, there are details about the local resources available to help solve 2 WORKING
these problems. AS A TEAM In communities that have not yet been through that process, there are solutions for prompts and questions that may assist you in finding solutions. challenges you Life-threatening situations 3
SETTING UP
›› Help if you can, but do not put yourself in unnecessary danger to save may face someone else. You don’t want to become a casualty too. ›› Attempt to contact the emergency services by calling 111 in all life-threatening situations. Sometimes all you can do is keep other people from being harmed. The following pages include prompts, ideas and Let people know that there is a hazard, and keep other people away from the hazard if you are able. This may include helping people evacuate an area. local resources for assisting with the common 4
BEFORE YOU ›› Report back to the Community Emergency Hub: OPEN needs of communities after an emergency, as –– What the problem is. listed below. –– What you have done.
–– What still needs to be done, if anything. ›› Checking on who and what has been affected ›› Information about life-threatening situations should be reported to the ›› Medical assistance Emergency Operation Centre. 5
YOUR COMMUNITY’S ›› Shelter RESPONSE ›› Water ›› Food
›› Sanitation
6
THINKING ABOUT RECOVERY
Section 5: Your community’s response Community Emergency Hub Guide 33 Local resources
During Community Response Planning the following local resources were identified that could be useful for various purposes during an emergency. Use this information as a starting point when looking for solutions to community needs. Local resources may need to be shared with nearby communities, so communicate with your neighbouring hubs to work out the most efficient use of the available resources. Check with the owner to coordinate the use of their resources.
Coordinate with neighbouring Community Emergency Hubs ›› Burnham Wharf - Miramar & Maupuia Community Centre, Chelsea St, Miramar ›› Karaka Bay Wharf (Possibly shifting to Miramar North School, Weka St, Miramar) ›› Mount Crawford farm - Worser Bay School, Seatoun Heights Rd, Miramar ›› Miramar Community Centre - Chelsea St, Miramar - Seatoun School, Burnham St, Seatoun - Strathmore Community Centre, Strathmore Ave, Strathmore ›› Seatoun Village Hall - Forres St, Seatoun (Possibly shifting to Kahurangi School, Strathmore Ave, Strathmore) ›› The Clubhouse (Seatoun Bowling Club) - Dundas St, Seatoun ›› Strathmore Community Centre - Strathmore Ave ›› Breaker Bay Community Hall Places and spaces ›› Salvation Army Miramar - Miramar Ave ›› St Aiden’s Anglican Church - Miramar Ave ›› Miramar Polo ground - Park Rd/Para St, Miramar ›› Miramar Gateway Baptist - Park Rd, Miramar ›› Dave Farrington Park - Miramar North Rd ›› Miramar Uniting Church - Caledonia Street, Miramar ›› Miramar Park - Darlington Rd, Miramar ›› St Anthony’s Catholic Church - Ludlam St, Seatoun ›› Seatoun Park - Hector St, Seatoun ›› St George’s Church Hall - Ferry St, Seatoun ›› Crawford Green - Broadway ›› Miramar Christian School - Camperdown Rd, Miramar ›› Mt Crawford Prison - Nevay Rd/Main Rd ›› Holy Cross Miramar - Athens St, Miramar ›› Miramar Central School - Park Rd, Miramar ›› Worser Bay School - Seatoun Heights Road ›› Miramar North School - Weka St, Miramar ›› Te Kura Kaupapa Maori - Nga Mokopuna, Falkirk Ave, Seatoun ›› Scots College & Preparatory School - Monorgan Rd, Strathmore ›› St Anthony’s Catholic School - Ludlam St, Seatoun ›› Seatoun School - Burnham St, Seatoun ›› Miramar Rangers Football Club - Miramar North Rd ›› Kahurangi School - Strathmore Ave ›› Seatoun Association Football Club - Seatoun Park ›› Seatoun wharf ›› Miramar Bowling Club - Darlington Rd, Miramar ›› Miramar Wharf ›› Miramar Tennis Club - Darlington Rd, Miramar
34 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
›› Miramar Links Golf Club - Strathmore ›› Scots College Old Boy Association - Monorgan Rd, Strathmore ›› Oriental Rongotai Rugby Club (Ories) - Polo grounds, Miramar ›› Miramar North Kindergarten - Miramar North ›› Scorching Bay Surf Lifesaving ›› Miramar Central Kindergarten - Miramar ›› Worser Bay Life Saving Club ›› Motu Kairangi te Kohunga Reo Chelsea St, Miramar ›› Worser Bay Sea Scouts ›› Miramar Community Crèche - Chelsea St, Miramar 2 WORKING ›› Worser Bay Boating Club ›› Kids Corner Miramar - Park Road, Miramar AS A TEAM ›› Maia Cross fit - Tauhinu Road, Miramar ›› Tuatara Kids, Park Road - Miramar
›› Wellington Art Club - Chelsea St, Miramar ›› Montessori House - Darlington Rd, Miramar ›› Miramar Heights Community Garden - Maupuia ›› Seatoun Kindergarten - Gore St ›› Strathmore Park Kindergarten - Strathmore Ave ›› Peninsula Community Preschool - Strathmore Ave Groups and networks ›› Miramar Childcare - Broadway 3
SETTING ›› Strathmore Seatoun & Bays Plunket - Kinghorne St, Strathmore UP
Miramar Business Improvement Development ›› Miramar Plunket - Park Rd, Miramar ›› ›› Seatoun Residents Association ›› Miramar Rangers Football Club - Miramar North Rd ›› Breaker Bay Resident Association ›› Seatoun Association Football Club - Seatoun Park ›› Strathmore Progressive Association ›› Miramar Bowling Club - Darlington Rd, Miramar ›› Salvation Army Miramar - Miramar Ave ›› Miramar Tennis Club - Darlington Rd, Miramar ›› Miramar Links Golf Club - Strathmore 4
›› St Aiden’s Anglican Church - Miramar Ave BEFORE YOU ›› Miramar Gateway Baptist - Park Rd, Miramar ›› Oriental Rongotai Rugby Club (Ories) - Polo grounds, Miramar OPEN ›› Miramar Uniting Church - Caledonia Street, Miramar ›› Scorching Bay Surf Lifesaving ›› Worser Bay Life Saving Club ›› St Anthony’s Catholic Church - Ludlam St, Seatoun ›› St George Anglican Church - Ferry St, Seatoun ›› Worser Bay Sea Scouts ›› The Ancient Church of the East - Broadway ›› Worser Bay Boating Club ›› The Aitoloakarnania Brotherhood - Tauhinu Road, Miramar ›› Maia Cross fit - Tauhinu Road, Miramar Wellington Art Club - Chelsea St, Miramar Cyprus Community - Park Road Industrial, Miramar ›› 5 ›› YOUR COMMUNITY’S ›› Miramar Central School - Park Rd, Miramar ›› Miramar Heights Community Garden - Maupuia RESPONSE ›› Miramar North School - Weka St, Miramar ›› Miramar Christian School - Camperdown Rd, Miramar ›› Holy Cross Miramar - Athens St, Miramar ›› Worser Bay School - Seatoun Heights Road ›› Seatoun School - Burnham St, Seatoun Te Kura Kaupapa Maori, Nga Mokopuna - Falkirk Ave, Seatoun 6
›› THINKING ABOUT ›› St Anthony’s Catholic School - Ludlam St, Seatoun RECOVERY ›› Kahurangi School - Strathmore Ave ›› Scots College & Preparatory School - Monorgan Rd, Strathmore
Section 5: Your community’s response Community Emergency Hub Guide 35 ›› The Body Stable - Park Road Industrial, Miramar Services & businesses in the ›› Lush Puppies - Rotherham St, Miramar community ›› Opportunity Animals second hand store - Miramar Ave, Miramar ›› Salvation Army Op shop - Miramar Ave, Miramar ›› Mary Potter Hospice Shop - Park Road, Miramar ›› New World - Miramar Ave, Miramar ›› Palmers Garden Centre - Miramar Ave, Miramar ›› 4 Square Seatoun - Falkirk Ave, Seatoun ›› Protec Solutions (medical supplies importer) - Park Road, Miramar ›› Darlington Supertte - Camperdown Corner, Miramar ›› Bathroom Building Company (BBC) - Falkirk Ave, Seatoun ›› Naran’s Dairy - Park Road, Miramar ›› David & Maria’s Carpet and Vinyl Warehouse - Strathmore Ave ›› Seatoun Dairy - Dundas St, Seatoun ›› Prime Interiors - Tauhinu Road, Miramar ›› Strathmore Foodmarket (dairy) - Broadway ›› Polo Cafe - Rotherham Corner ›› Strathmore Dairy - Broadway ›› The Larder - Camperdown Corner ›› Raukawa Street Dairy - Strathmore ›› Coco, Roxy Cinema - Park Rd, Miramar ›› Raj Foodmarket - Caledonia Street, Miramar ›› Park Kitchen - Miramar Central ›› Peninsula Medical - Miramar Ave ›› Scorch-o-rama Café - Scorching Bay ›› Miramar Medical - Park Rd, Miramar ›› Chocolate Frog Café (Palmers) - Miramar Ave ›› Seatoun Medical - Falkirk Ave, Seatoun ›› The Cutting (bar) - Miramar Ave ›› 412 Boardway Health Clinic - Broadway ›› Original Thai - Miramar Ave ›› Strathmore Park Pharmacy - Broadway ›› Strathmore Local - Strathmore Ave ›› Craig’s Pharmacy - Miramar Ave, Miramar ›› Gasworks Bar & Restaurant - Miramar Metro ›› Unichem Miramar Pharmacy - Miramar Ave, Miramar ›› Spirit House Restaurant - Park Rd, Miramar ›› Lumino the dentists - Miramar Ave, Miramar ›› Tulsi Indian Cuisine - Miramar Metro ›› Total Health Chiropractic - Park Road, Miramar ›› Taste of India - Caledonia Street ›› Miramar Physiotherapy - Broadway ›› Kabab & Curry Indian & Nepalese Cuisine - Broadway ›› Miramar Vet Hospital - Miramar Ave, Miramar ›› The Balti House - Caledonia Street ›› Miramar Library - Miramar Ave, Miramar ›› Domino’s Pizza - Miramar Metro ›› Harrington’s Butcher - Miramar Metro ›› Hell Pizza - Broadway ›› Miramar Fruit Supply - Park Road, Miramar ›› Subway - Tauhinu Road ›› Strathmore Butcher - Broadway ›› Burger King - Broadway ›› Miramar Gifts & Lotto - Park Road, Miramar ›› Joes Cook - Miramar Ave ›› Broadway Motors - Broadway ›› Merkato Fresh French/Italian Bakery - Miramar Ave ›› Grants Mower and Saw Service - Caledonia Street, Miramar ›› Alamir Bakery - Miramar Metro ›› Grant Lummis Motors - Miramar Ave, Miramar ›› Miramar Seafoods - Miramar Metro ›› Grant Lummis Motors - Park Road Industrial, Miramar ›› Miramar Fish & Chips - Park Rd, Miramar ›› MJ Motors - Park Road Industrial, Miramar ›› Sea Food Plus - Park Road ›› Fusion Engineering - Maupuia Road Industrial, Miramar ›› Rotherham Takeaways - Rotherham Corner ›› The Local Garage - Para St, Miramar ›› Hobart Takeaways - Caledonia Street
36 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
›› Huckle & Co Fish and Chips - Dundas St, Seatoun ›› Strathmore Fish Supply - Broadway Infrastructure ›› Acropolis Fish Supply - Broadway ›› Loong Fong Chinese Meals - Broadway ›› Water Reservoirs @ Main Rd & Aramoana St, Maupuia, ›› Strathmore Bakery - Broadway ›› Water Reservoirs @ 83 Seatoun Heights Rd & Inverell Way & Fortification Rd & 2 WORKING ›› Lady Luck Cafe - Caledonia Street Nevay Rd, Miramar, AS A TEAM ›› Gypsy Kitchen Delicatessen - Broadway ›› Water Reservoirs @ Signallers Gr & Paratu Way, Seatoun Heights,
›› Franziska Café - Dundas St, Seatoun ›› Water Reservoirs @ Sidlaw St, Strathmore, ›› Lambanjo Slow Roast - Dundas St, Seatoun ›› Emergency Water tanks @ Miramar Community Centre, Chelsea St, Miramar ›› Zuris Coffee shoppe - Broadway ›› Emergency Water tanks @ Kahurangi School, Strathmore Ave, ›› Go rentals (cars) - Broadway ›› Emergency Water tanks @ Seatoun School, Burnham St, Seatoun
›› Apex Car Rentals - Broadway ›› Emergency Water tanks @ Queens Court Flats, Rex St, Miramar 3
SETTING ›› Airport Motor Lodge - Hobart St, Broadway ›› Z Petrol Station - Broadway UP
›› Omega Rental Cars - Miramar Ave, Miramar ›› Z Petro Station - Miramar Ave
›› Hurricane Rigging - Park Road, Miramar ›› New World Fuel - Miramar Ave ›› Stone Street Studios - Miramar ›› Wellington International Airport ›› Weta Digital - Manuka St, Miramar ›› Aviation fuel tanks ›› Weta Workshop - Camperdown Rd, Miramar ›› Waste Treatment plant Airport Fire & Rescue ›› Park Road Post Productions - Park Road, Miramar ›› 4
BEFORE YOU ›› Human Dynamo workshop - Park Road, Miramar ›› Miramar Wharf OPEN ›› Pukeko Productions - Park Road, Miramar ›› Burnham Wharf ›› Billionaires Catering - Tauhinu Road, Miramar ›› Seatoun wharf
›› Wild Chef catering - Park Road Industrial ›› Karaka Bay Wharf ›› Mount Crawford farm ›› Mt Crawford Prison, Nevay Rd/Main Rd
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THINKING ABOUT RECOVERY
Section 5: Your community’s response Community Emergency Hub Guide 37 Local vulnerabilities
During Community Response Planning the following potential vulnerabilities were identified. These may need further attention or assistance.
Places and spaces Groups and networks
›› Significant areas in the tsunami evacuation zone, everyone needs to evacuate ›› Ultimate Care, Rangitane Street, Maupuia (elderly care) these areas after every long or strong earthquake, including aftershocks ›› Millvale House, Weka St, Miramar (rest home) ›› Some areas of Miramar and Seatoun may experience liquefaction ›› Marshall Court Flats, Park Rd, Miramar (council housing) ›› Many roads and step properties will experience land slides ›› Queens Court Flats, Rex St, Miramar (council housing) ›› Shop awnings in the shopping areas ›› Darlington Road Apartments, Miramar (council housing) ›› ›› Miramar Villas, Byron & Brussels Sts, Miramar (retirement complex) ›› ›› Stressed & lost pets ›› People with disabilities in supported accommodation ›› House bound people ›› Mothers with young babies ›› Elderly people ›› ››
38 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
Services in the Infrastructure community ›› Likely to be cut off from Rongotai and the city. ›› All services likely to be disrupted for many weeks 2 WORKING
›› No emergency services on the peninsula - no fire, no police, no ambulance - Electricity AS A TEAM ›› Mental health providers may need assistance - Water supply - Gas supply ›› - Sewerage - Storm water - Telecommunications - Internet - Banking and eftpos 3
SETTING ›› Aviation Fuel tanks on stone street, Miramar UP ›› Seatoun Tunnel ›› ››
4
BEFORE YOU OPEN
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Section 5: Your community’s response Community Emergency Hub Guide 39 Checking on people and How can you make sure that everywhere has been checked? –– Start with known affected areas or groups that might need extra assistance. –– Draw upon any local lists and knowledge. damage –– Coordinate a street-by-street, house-by-house check. Use the area maps in the Hub. Everyone in the community is checked on after an –– Record any information on the impact to the community. For example, status of roads, building damage, and peoples emergency – whether it’s for rescue and medical unresolved needs. assistance, or just basic support and information. Report the information back to the Information Coordination person at the Hub.
Staying in contact with people as outlined in task one should be done ›› Contact everyone in the community as soon frequently, as people’s circumstances can change after an event. as possible. If you can’t give someone immediate assistance, collect information ›› Record and report information on people about their needs and bring that back to the Hub. See if you can find an answer to their needs with the resources available in your community. and damage back to the Hub. ›› Regularly check everyone in the days following the event as people’s circumstances may change.
40 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
What groups could be available to walk around the How would we coordinate this? community to check on people and look for damage? ›› Coordinate from the Hub ›› People who turn up to the Hub to help ›› Send teams from hub to check on defined areas, record on Hub Map Neighbourhood Support Groups ›› Keep a trail of paper work at the Hub so we know where has been checked, 2
›› WORKING ›› Community Patrol members ›› when. Then we know where needs to be rechecked over time. AS A TEAM ›› Timebank members ›› Work with what and who we have at the time ›› Scouts ›› Communicate using Text messages ›› Brownies ›› Use hand held radios / walkie talkies to communicate with each other if ›› Church groups ›› there are any available in the community, or mobile phones if working ›› Sports clubs ›› Promote checking on neighbours through social media ›› Rotary & Lions groups ›› Use kids on bike as messengers 3
SETTING ›› High school groups ›› Promote people checking on their neighbours UP
›› University Students ›› ›› ›› ›› ›› ›› Where should we check first? 4
BEFORE YOU ›› Neighbours OPEN ›› Worst affected areas & areas where hazards/damage are obvious
›› Ultimate Care, Rangitane Street, Maupuia (elderly care) ›› Millvale House, Weka St, Miramar (rest home) ›› Marshall Court Flats, Park Rd, Miramar (council housing) ›› Queens Court Flats, Rex St, Miramar (council housing) Darlington Road Apartments, Miramar (council housing) 5
›› YOUR COMMUNITY’S ›› Miramar Villas, Byron & Brussels Sts, Miramar (retirement complex) RESPONSE ›› Childcare centres and schools ›› Pet care ›› ››
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Section 5: Your community’s response Community Emergency Hub Guide 41 Medical
In all life-threatening situations, attempt to contact the emergency assistance services by calling 111.
Injured and sick people should go to the nearest open medical Community members who need medical centre first. assistance are directed to medical assistance. People with first aid skills should go to their nearest open medical centre or go to the Hub. Identify and coordinate community resources Check on your neighbours and people you know to have health issues ›› or disabilities . that can be used to assist and treat the injured. Look after your hygiene – wear gloves when touching body fluids. ›› Identify and check on people with day-to-day medical needs.
›› Direct the community to medical providers that Find out if the local medical providers are open and operational so that are known to be open. you can let the community know where to go. Coordinate transportation for those who are in need and cannot get to ›› Identify and coordinate people in the the medical centre. community with medical skills who can help.
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Where are the nearest medical providers? Where can we get extra supplies?
›› Peninsula Medical Centre, Cnr Miramar Ave & Stone St ›› Protec Solutions (medical product importer), Park Road (Primary DHB emergency centre for the Peninsula) ›› Craig’s Pharmacy, Miramar Ave ›› Miramar Medical, Park Rd, Miramar Unichem Miramar Pharmacy, Miramar Ave 2
›› WORKING ›› Seatoun Medical, Falkirk Ave, Seatoun ›› Strathmore Park Pharmacy, Broadway AS A TEAM ›› 412 Boardway Health Clinic, Broadway ›› New World, Miramar Ave, Miramar ›› Lumino the dentists, Miramar Ave Where else could we provide medical assistance ›› Total Health Chiropractic, Park Road if the above facilities are not available? ›› Miramar Physiotherapy, Broadway ›› Miramar Vet Hospital, Miramar Ave ›› Craig’s Pharmacy, Miramar Ave ›› First aid kits in businesses, houses and vehicles 3
SETTING ›› Unichem Miramar Pharmacy, Miramar Ave UP
›› Strathmore Park Pharmacy, Broadway Where are there Defibrillators? ›› Lumino the dentists, Miramar Ave ›› Total Health Chiropractic, Park Road ›› Miramar medical centre - 46 Park Road ›› Miramar Physiotherapy, Broadway ›› Dementia care - Weka street ›› Miramar Vet Hospital, Miramar Ave ›› Park Road Post - reception, 141 Park Road Miramar Golf Club 4 ›› BEFORE YOU OPEN Who can help provide medical assistance? ›› Wellington International Airport ›› Weta Workshop reception - 21 Camperdown Road
›› Doctors and Nurses in the community ›› Weta Cave - 1 Weka Street ›› Pharmacy staff ›› Thunderbirds Tour Space - 144 Park Road ›› People with First Aid certificates ›› Maia CrossFit - 24 Tauhinu Rd ›› Life Guards ›› Jetts Fitness - Miramar Metro, Tauhinu Road Surf life savers (Worser / Scorching bays) Z Miramar - 27 Miramar Ave 5 ›› ›› YOUR COMMUNITY’S ›› Airport emergency services ›› Z Broadway - 366 Broadway RESPONSE ›› Peninsula Medical Centre - 58 Miramar Avenue ›› New World - 48 Miramar Avenue How do we get people to medical assistance or ›› Stone Street Studios (Medic) - 6 Southampton Rd
medical assistance to people? ›› Scots College - 1 Monorgan Rd ›› Vehicles, 4-Wheel Drives, station wagons, scooters, motorbikes ›› Seatoun Bowling Club - 16 Dundas St ›› Seatoun School - 59 Burnham Street 6 ›› Wheelbarrows, stretchers, shopping trolleys, buggies, strollers THINKING ABOUT RECOVERY ›› Communicate using Text messages ›› Use kids on bike as messengers ›› Boats from local wharves
Section 5: Your community’s response Community Emergency Hub Guide 43 Shelter
Ensure everyone in our community has somewhere safe and comfortable to stay. Small repairs may make homes safe enough to stay in. If people need to leave their homes, encourage them to take as much bedding as possible. Find places where people can shelter from the ›› Encourage people to stay with friends or family if possible. Ask weather if they can’t stay at home. neighbours or others in their street if they have spare room. People in the community may have spare beds, air mattresses, and ›› Find comfortable places where people can rest couches available to offer to people without a place to stay. and sleep.
Many people will be able to stay in their own homes, and this is ideal as people are much more comfortable in a home environment. Are there simple repairs that could be done to make a home safe enough for people to stay there?
You may have visitors to your community who don’t live locally – commuters, shoppers, employees etc. These are the people most likely to need accommodation in your community.
Encourage people to make their spare beds and guest rooms available.
Don’t wait for the perfect solution, shelter from the weather is a priority over comfort. Bad weather means the need for shelter is much more urgent than on a warm sunny day.
Tell the Emergency Operations Centre (through the Communication desk) the number of people who need accommodation.
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Who could help make people’s homes safe, ›› Scots College & Preparatory School - Monorgan Rd, Strathmore weather proof and comfortable? ›› Seatoun School - Burnham St, Seatoun ›› Kahurangi School - Strathmore Ave ›› Local builders, plumbers, electricians, roofers and other tradespersons 2
›› Handy people/DIYers WORKING
What facilities could be used for temporary shelter AS A TEAM if people can’t stay at homes or with friends?
Where can we get resources to make repairs? ›› Motor homes / Caravans/Tents ›› New World Supermarket, Miramar Ave ›› Local businesses’ warehouses ›› Palmers Garden Centre, Miramar Ave ›› Miramar Community Centre - Chelsea St, Miramar ›› Stone Street Studios, Stone St ›› Seatoun Village Hall - Forres St, Seatoun 3 ›› Weta Workshop, Camperdown Rd ›› The Clubhouse (Seatoun Bowling Club) - Dundas St, Seatoun SETTING UP
›› Donations ›› Strathmore Community Centre - Strathmore Ave
›› Salvage from damaged buildings (ask first) ›› Breaker Bay Community Hall ›› Salvation Army Miramar - Miramar Ave ›› St Aiden’s Anglican Church - Miramar Ave Where could we get bedding and clothing supplies ›› Miramar Gateway Baptist - Park Rd, Miramar to keep people warm and comfortable? ›› Miramar Uniting Church - Caledonia Street, Miramar 4 Opportunity Animals second hand store, Miramar Ave, Miramar ›› St Anthony’s Catholic Church - Ludlam St, Seatoun BEFORE YOU ›› OPEN ›› Salvation Army Op shop, Miramar Ave, Miramar ›› St George’s Church Hall - Ferry St, Seatoun ›› Mary Potter Hospice Shop, Park Road, Miramar ›› Miramar Christian School - Camperdown Rd, Miramar ›› Worser Bay Sea Scouts ›› Holy Cross Miramar - Athens St, Miramar ›› New World, Miramar Ave, Miramar ›› Miramar Central School - Park Rd, Miramar ›› Miramar North School - Weka St, Miramar ›› Seatoun School - Burnham St, Seatoun What open spaces could accommodate 5 ›› Kahurangi School - Strathmore Ave YOUR COMMUNITY’S temporary shelter? ›› Worser Bay School - Seatoun Heights Road RESPONSE ›› Scots College & Preparatory School - Monorgan Rd, Strathmore ›› Encourage people to put up a tent in their own yards ›› Te Kura Kaupapa Maori - Nga Mokopuna, Falkirk Ave, Seatoun ›› Miramar Polo ground - Park Rd/Para St, Miramar ›› St Anthony’s Catholic School - Ludlam St, Seatoun
›› Dave Farrington Park - Miramar North Rd ›› Miramar Rangers Football Club - Miramar North Rd ›› Miramar Park - Darlington Rd, Miramar ›› Seatoun Association Football Club - Seatoun Park ›› Seatoun Park - Hector St, Seatoun Miramar Bowling Club - Darlington Rd, Miramar 6 ›› THINKING ABOUT ›› Crawford Green - Broadway RECOVERY ›› Miramar Tennis Club - Darlington Rd, Miramar ›› Mt Crawford Prison - Nevay Rd/Main Rd ›› Miramar Links Golf Club - Strathmore ›› Miramar Central School - Park Rd, Miramar ›› Oriental Rongotai Rugby Club (Ories) - Polo grounds, Miramar ›› Miramar North School - Weka St, Miramar ›› Worser Bay Sea Scouts
Section 5: Your community’s response Community Emergency Hub Guide 45 Water
Our community has access to clean water Water reservoirs are all around the region but automatically seal if lines for drinking and water for cooking and are damaged. Wellington Water technicians must manually attend to hygiene purposes. the valves. This will take time so look for other sources of water within the community right away.
Some schools and community centres have large water tanks installed. ›› Ensure everyone knows how to treat If there is one in your community check to see what their plan is for drinking water. using the water. ›› Coordinate community water sources
for drinking, cooking and hygiene. Local streams and open bodies of water are not reliable sources of clean water. Chemical pollution and heavy metal contamination is not ›› Arrange a place in the community where removed by boiling water or adding bleach.
water can be distributed if needed. Treat any non-bottled water. Boil it if you can, if not use bleach to treat.
BEST CHOICE: BOIL. Boiling water will kill most types of disease-causing organisms. If water is cloudy, filter it through a clean cloth. Boil water for one minute, let it cool, and store it in clean containers with covers.
IF YOU CAN’T BOIL: ADD BLEACH. Bleach will kill some (not all) types of disease-causing organisms. Just like boiling, filter cloudy water through a clean cloth first. Use only regular, unscented, liquid household bleach. Add two drops of bleach per litre of water. Stir well, let it stand for 30 minutes before using, then store in clean containers with covers.
46 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
Where can we find drinking water? What places would be good distribution points?
›› Home water tanks ›› New World Carpark - Miramar Ave, Miramar ›› Home water cylinders ›› Miramar Polo ground - Park Rd/Para St, Miramar ›› Dave Farrington Park - Miramar North Rd 2 ›› Supermarket (Bottled supplies) WORKING ›› Emergency Water tanks @ Miramar Community Centre, Chelsea St, Miramar ›› Miramar Park - Darlington Rd, Miramar AS A TEAM ›› Emergency Water tanks @ Kahurangi School, Strathmore Ave, ›› Seatoun Park - Hector St, Seatoun ›› Emergency Water tanks @ Seatoun School, Burnham St, Seatoun ›› Crawford Green - Broadway ›› Emergency Water tanks @ Queens Court Flats, Rex St, Miramar ›› Miramar Central School - Park Rd, Miramar ›› Cafes, restaurants and shops ›› Miramar North School - Weka St, Miramar ›› Scots College & Preparatory School - Monorgan Rd, Strathmore ›› Seatoun School - Burnham St, Seatoun 3
SETTING Where can we find water for washing and cleaning? ›› Kahurangi School - Strathmore Ave UP
›› School Pools ›› Sea water How do we get water to people who are unable to ›› Toilet cisterns leave their homes?
›› Volunteers walking or cycling around What water supplies should be avoided or need Carry in bottles, containers, buckets 4 ›› BEFORE YOU treatment before drinking? ›› Cars, bikes, scooters, motorbikes OPEN ›› Supermarket trolleys, wheelbarrows, buggies, strollers, wheelie bins ›› Stream water ›› Tank water ›› Do not drink pool water or sea water ›› 5
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Section 5: Your community’s response Community Emergency Hub Guide 47 Food
People in our community have enough food to sustain them. Assist with coordination of food supplies in the community where necessary.
Encourage people to share food with those who don’t have access to it. ›› Encourage people to share food with those Tell people to use foods in the refrigerator first, then those in the freezer, who don’t have access to it. and finally dry goods from the pantry. ›› Organise a way to feed large groups of people Pool community resources to feed everyone – Street BBQs who are displaced or do not have food of – –– Have places where excess food can be coordinated from their own. ›› Coordinate food supplies in the community.
›› Hell Pizza, Broadway
48 Community Emergency Hub Guide Section 5: Your community’s response 1 ACCESSING THEHUB
›› Subway, Tauhinu Road How could we organise to feed large groups ›› Burger King, Broadway of people? ›› Joes Cook, Miramar Ave ›› Merkato Fresh French/Italian Bakery, Miramar Ave ›› Eat together, cook together ›› Alamir Bakery, Miramar Metro ›› Work with the local caterers who are used to feeding large groups 2 WORKING ›› Miramar Seafoods, Miramar Metro ›› Use perishable food first AS A TEAM ›› Miramar Fish & Chips, Park Rd, Miramar ›› Set up a volunteer cooking/preparation site ›› Sea Food Plus, Park Road ›› Chefs from local restaurants ›› Rotherham Takeaways, Rotherham Corner ›› Restaurant, cafe, church, school and clubroom kitchens ›› Hobart Takeaways, Caledonia Street ›› Community centre kitchens ›› Huckle & Co Fish and Chips, Dundas St, Seatoun ›› Hangi ›› Strathmore Fish Supply, Broadway 3
SETTING ›› Acropolis Fish Supply, Broadway UP Where can we get cooking and catering supplies? ›› Loong Fong Chinese Meals, Broadway
›› Strathmore Bakery, Broadway ›› Billionaires Catering, Tauhinu Road, Miramar ›› Lady Luck Cafe, Caledonia Street ›› Wild Chef catering, Park Road Industrial ›› Gypsy Kitchen Delicatessen, Broadway ›› Park Road Post (Commercial Kitchen) ›› Franziska Café, Dundas St, Seatoun ›› BBQs ›› Lambanjo Slow Roast, Dundas St, Seatoun Gas for BBQs at service stations 4 ›› BEFORE YOU ›› Zuris Coffee shoppe, Broadway ›› Takeaway premises OPEN ›› Hangi cooker at the Miramar Community Centre
Where else could we find food? How do we get food to people who are unable ›› Fridges & freezers to leave their homes? ›› Pantries ›› Fishing 5 ›› Organise teams to distribute YOUR COMMUNITY’S Gardens RESPONSE ›› ›› Volunteers walking or cycling around Miramar Heights Community Garden, Maupuia ›› ›› Carry in boxes, containers, buckets Salvation Army food bank ›› ›› Cars, bikes, scooters, motorbikes St Aiden’s food bank ›› ›› Supermarket trolleys, wheelbarrows, buggies, strollers, wheelie bins ››
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Section 5: Your community’s response Community Emergency Hub Guide 49 Sanitation
Ensure everyone has access to an appropriate Wash your hands regularly – use hand sanitiser, boiled water with soap place to go to the toilet. or gloves if clean water is unavailable.
Could you organise long drops throughout the community and close to ›› Organise long drops throughout the community groups who might not have the ability to organise one themselves? and in locations close to groups who might not Where are suitable locations for facilities that won’t cause problems? . Could you build a private space for a long drop toilet at the Hub or have the ability to organise one themselves. other open space? ›› Identify and source sanitation supplies and When digging a long drop dig a hole up to one metre deep and 30 to 40 cm wide. After each use, cover the waste with soil or other mulch. tools from within your community to build When the hole is full to about 30cm below the surface, fill with soil and dig a new long drop. emergency toilets. Alternatively, use a two bucket system – one for liquids and one for solid ›› Identify and coordinate people who can help waste. Mix with sawdust. Can be used indoors and then emptied in a hole in the ground. dig or build toilet facilities. ›› Identify a suitable space for a long drop toilet at the Hub.
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Key resource 2 WORKING AS A TEAM
statements
New Zealand Police Supermarkets 3
SETTING During an emergency, Police across the region will focus on assessing the UP Supermarkets are likely to be closed immediately after an earthquake due situation and will be tasked by their Central Communications Centre. to the mess and danger caused by stock falling from shelves.
They will try to make available whatever supplies they can, in coordination Fire and Emergency New Zealand with the Hub to make sure these resources are efficiently used. While supermarkets appear to hold a lot of stock, in reality if they cannot The focus of Fire and Emergency New Zealand after a significant earthquake be restocked this will not go far for a whole community. will be lifesaving activities and suppression of fire, as allowed by limited water 4 supply. BEFORE YOU OPEN
Medical Centres and Hospitals
Wellington Water People needing medical assistance, and anyone able to assist in the provision of All Wellington Water Reservoirs have seismic valves to retain water after an medical assistance should go to their nearest medical centre, not the hospital. earthquake. Technicians must inspect the reservoirs and alter the valve systems before the water inside can then be made available for people to manually Each hospital has their current patients to look after, as well as the most 5 collect. It will take a number of days to complete this process. Community severely injured following an emergency event. YOUR COMMUNITY’S RESPONSE water stations may be available from day 8. The medical centre will assess who needs to go to the hospital, if they can get there.
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Section 5: Your community’s response Community Emergency Hub Guide 51 IN THIS SECTION
Thinking long term: Recovery 51
What can our community do to help each other through the recovery? 51
ThinkingAccessing about 56 recoverythe facility
52 Community Emergency Hub Guide Section 6: Thinking about recovery 1 ACCESSING THEHUB
Thinking long term: Recovery
Working in your Hub, you may find yourself exercising leadership, problem ›› Speak with a common voice. Getting your community’s message heard by solving, and other abilities you didn’t know you had. You and your community local government and organisations that may contribute resources to help 2 WORKING
will come across a variety of issues. Some of these will require outside help, rebuild is a challenge. Look for common goals that meet the needs of many AS A TEAM but many may be solved by pooling the skills, resources and connections that community members. Just as importantly, your community’s voice can be your community already has. strong and inclusive of different needs. When a one-size-fits-all approach
As your community self-organises to respond, you will start to find solutions won’t work, part of sending a clear message means communicating that to these immediate issues. But what about longer term challenges? How does needs in your community are diverse. your community then continue to work together and support one another ›› Talk about wellbeing. During and after a disaster it is natural to experience through long-term recovery? different and strong emotions. Give yourself time to adjust and connect with 3
Many communities throughout the world, from Christchurch here in New family, friends and others who were affected in your community. Take care SETTING Zealand, to New Orleans in the United States, to Tohoku in Japan, have gone of yourself and each other, while respecting that people’s needs will vary. UP through disaster. Those communities that are active, work together and Everyone may deal with challenges in different ways, but no matter what, remember it’s ok to seek help. Re-establishing routines and engaging in support one another, can adapt and rebuild stronger than before. healthy behaviours can help to enhance your ability to cope.
There is no perfect answer to how your community will tackle recovery. Staying organised and proactive through recovery may not happen in the Hub itself 4
BEFORE YOU especially if it’s located in a place that needs to return to its business-as-usual OPEN What can our community do to help function. Whatever the form and place, it is the connections made, the shared experiences, and people being active in the community that will make it each other through the recovery? possible to adapt and rebuild stronger than ever.
›› Stay connected. Maintaining your existing relationships and those you have Recovery will present challenges. Strong communities face them together. formed during the response is important for the community’s recovery. 5
Some people may be evacuated, or may be living temporarily outside the YOUR COMMUNITY’S community. Strive to help keep everyone connected and informed. Setting RESPONSE up phone trees, social media groups and email chains, in addition to meeting in person helps keep people connected so they can take action and support one another.
›› Work together. The drive to work together is often high at the start of a disaster when priorities are centered on meeting basic common needs.
Keeping this positive energy alive through the recovery process will take 6
THINKING ABOUT a more concerted effort – sharing stories of the community’s successes RECOVERY and challenges may help do just that. Consider how the community can continue to share knowledge and creativity as challenges change from just responding to what’s in front of you, to proactively rebuilding the kind of
community that you want to live and thrive in.
Section 6: Thinking about recovery Community Emergency Hub Guide 53
Wellington Region Emergency Managment Office
Logo Specifications
Single colour reproduction WELLINGTON REGION Whenever possible, the logo should be reproduced EMERGENCY MANAGEMENT in full colour. When producing the logo in one colour, OFFICE the Wellington Region Emergency Managment may be in either black or white. 54 Community Emergency Hub Guide WELLINGSectionTON REGION 6: Thinking about recovery EMERGENCY MANAGEMENT OFFICE
Colour reproduction
It is preferred that the logo appear in it PMS colours. When this is not possible, the logo should be printed using the specified process colours.
WELLINGTON REGION EMERGENCY MANAGEMENT OFFICE PANTONE PMS 294 PMS Process Yellow WELLINGTON REGION EMERGENCY MANAGEMENT OFFICE PROCESS C100%, M58%, Y0%, K21% C0%, M0%, Y100%, K0%
Typeface and minimum size restrictions
The typeface for the logo cannot be altered in any way. The minimum size for reproduction of the logo is 40mm wide. It is important that the proportions of 40mm the logo remain at all times.
Provision of files
All required logo files will be provided by WREMO. Available file formats include .eps, .jpeg and .png