RICOH GROUP
SUSTAINABILITY
REPORT
(ENVIRONMENT) Earning the public’s trust; Activity reports from 3 perspectives— “environment” “corporate social responsibility” and “economy”
Being a good corporate citizen means striving to be a valued and respected member of society by SSustainabilityustainability Report (Environment) and Other ReportReportss contributing to its sustainable growth. To this end, l Sustainability RepoReportrt (Environment)(Environment) the Ricoh Group believes in being outstanding in all • ConceptConcept of sustainablesustainable enenvironmentalvironmental areas of the environment, the economy, and corpo- managementmanagement • ImprovingImproving our pproductsroducts rate social responsibility as well as openly commu- RRICI COO H G R OOU U P SSUSTUSTAINABILITYAINABILIT Y R EPEPORTO RT • ImprovementsImprovements mamadede at bbusinessusiness ssitesites (ENVIRONMENT( E NVIRONMENT )) nicating its activities. Sustainability Report • Basis forfor sustasustainableinable eenvironmentalnvironmental Starting last year the Ricoh Group began pub- managementmanagement [Environment] • SocialSocial contributioncontribution of eenvironmentalnvironmental lishing information on its activities in reports written conservation/Environmentalconservation/Environmental from three different perspectives: the environment, communicationcommunication the economy, and corporate social responsibility. l SSustainabilityustainability RepoReportrt (Corporate SocialSocial Responsibility)Responsibility) This report provides our shareholders, custom- • CConceptoncept of CSR ers, and other stakeholders with information on our • IIntegrityntegrity in CCorporateorporate ActivitieActivitiess • HHarmonyarmony with the EEnvironmentnvironment sustainable environmental management policies RRICI COO H G R OOU U P SUSTAINABILITYSUST AINABILIT Y
RREPORTEPORT ((CCORPORAORPORATETE SOCIALSOCIAL RESPONSIBILITYY)) • RRespectespect fforor PPeopleeople and performance in fiscal 2004, to facilitate a better Sustainability Report Sustainability Report • HHarmonyarmony with Society understanding of what we do and how we work. [Corporate Social [Economy] Responsibility] (Annual Report) How to Obtain Ricoh’s Corporate Information: l AAnnualnnual RReporteport • Sustainable environmental management http://www.ricoh.com/environment/index.html • MManagementanagement polipolicycy • MManagementanagement results • Corporate social responsibility • Financial statustatuss http://www.ricoh.com/csr/ • IR (for shareholders and investors) http://www.ricoh.com/IR/ • Social contribution (Japanese language only) hhttp://wwwttp://www.ricoh.com/IR.ricoh.com/IR// http://www.ricoh.co.jp/kouken/
SSUSUSTT AINABILITAINABILITYY RREEPORTP O R T (ENVIRONMENT)( ENVI R O NMENT) ◎ Editorial policy of the Ricoh Group Sustainability Report (Environment) 2005 The Ricoh Group aims to promote sustainable environ- mental management that contributes to environmental conservation while generating profits. This report provides information on the concept of, and specific measures and activities for, sustainable environmental management as well as on environmental accounting in an easy-to-under- SUSTS US T AINABILITA I NABILITYY RREPEPORTOR T (CORPORA( CORPOR A TTE E SSOCIAL O C I A L RESPONSIBILITY)RESPONSIBILITY ) stand manner in order to facilitate communication with society and to earn its trust.
SUSTS US T AINABILITA INABILITYY REPORTRE P O R T (ECONOMY( ECONOMY )
Cover photograph: Australian sea lions Australian sea lions live on the sandy beaches of islands in the south and southwest of Australia. Because they are decreasing in number, these sea lions are designated as a protected species by the South Australian government.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Editorial Policy 1 Target Readers/Policy for Information Disclosure/Contents 2 Working Toward the World’s Best Sustainable Environmental Management 3 Structure of the Report and Overall Picture of Sustainable Environmental Management 5 SSustainabilityustainability Report (Environment) and Other ReportReportss l Sustainability RepoReportrt (Environment)(Environment) • ConceptConcept of sustainablesustainable enenvironmentalvironmental Concept of Sustainable Environmental Management managementmanagement Pursuing the Ideal Society (Three P’s Balance) 7 • ImprovingImproving our pproductsroducts
RRICI COO H G R OOU U P Concept of a Recycling-based Society (The Comet Circle) 8 SSUSTUSTAINABILITYAINABILIT Y R EPEPORTO RT • ImprovementsImprovements mamadede at bbusinessusiness ssitesites (ENVIRONMENT( E NVIRONMENT )) Year 2010 Long-Term Environmental Goals and Promotion Sustainability Report • Basis forfor sustasustainableinable eenvironmentalnvironmental managementmanagement of Sustainable Environmental Management 9 [Environment] • SocialSocial contributioncontribution of eenvironmentalnvironmental Environmental Action Plan for Fiscal 2005 and Thereafter 11 conservation/Environmentalconservation/Environmental Fiscal 2002—2004 Environmental Action Plan and its communicationcommunication Results 13
l SSustainabilityustainability RepoReportrt (Corporate SocialSocial Responsibility)Responsibility) Improving Our Products • CConceptoncept of CSR Concept of Product Development 15 • IIntegrityntegrity in CCorporateorporate ActivitieActivitiess Energy Conservation and Prevention of Global Warming 19 • HHarmonyarmony with the EEnvironmentnvironment RRICI COO H G R OOU U P SUSTAINABILITYSUST AINABILIT Y Resource Conservation and Recycling 23 RREPORTEPORT ((CCORPORAORPORATETE SOCIALSOCIAL RESPONSIBILITYY)) • RRespectespect fforor PPeopleeople Sustainability Report Sustainability Report • HHarmonyarmony with Society Pollution Prevention 27 FOCUS (Chemical Substance Management in [Corporate Social [Economy] Cooperation with Suppliers) 31 Responsibility] (Annual Report) l AAnnualnnual RReporteport Improvements Made at Business Sites • MManagementanagement polipolicycy • MManagementanagement results Energy Conservation and Prevention of Global Warming 33 • Financial statustatuss Resource Conservation and Recycling 39 FOCUS (Zero-Waste-to-Landfill Activities at Outside Japan Production Sites) 41 Pollution Prevention 43 hhttp://wwwttp://www.ricoh.com/IR.ricoh.com/IR//
Basis for Sustainable Environmental Management Environmental Management System 47 SSUSUSTT AINABILITAINABILITYY RREEPORTP O R T (ENVIRONMENT)( ENVI R O NMENT) Sustainable Environmental Management Information System 49 Eco Balance (Identifying Environmental Impact and Target ● Target readers Setting) 51 This report is prepared for all present and future stakeholders Environmental Accounting 53 of the Ricoh Group’s sustainable environmental management. Green Partnership 57 FOCUS (Building a Sustainable Environmental Activities in which readers might be interested are explained in Management Model of Sales Companies in Japan) 59 the column FOCUS for effective communication. Environmental Education/Environmental Awareness Building 61 ● Social Contribution of Environmental Conservation 63 Policy for information disclosure FOCUS (Environmental Volunteer Leader Development SUSTS US T AINABILITA I NABILITYY RREPEPORTOR T (CORPORA( CORPOR A TTE E SSOCIAL O C I A L RESPONSIBILITY)RESPONSIBILITY ) Disclosing information worldwide Program in Japan) 69 Environmental problems are a global issue, and therefore it is Environmental Communication 71 very important to act in close concert with the individual coun- tries and communities in which the Ricoh Group operates in Data tackling environmental issues. This report describes the Ricoh Targeted Period/Scope of This Report 73 Corporate Philosophy/General Principles on the Group’s sustainable environmental management activities that Environment/Management Philosophy/Principles of the are based on global partnerships. Environmental Reporting 74 Profile of Organization 75 Major Product Lines 76 Disclosing financial information SUSTS US T AINABILITA INABILITYY REPORTRE P O R T (ECONOMY( ECONOMY ) Business Site Data 77 To successfully carry out sustainable environmental manage- The Ricoh Group’s Environmental Conservation Activities 79 ment, the Ricoh Group endeavors to improve its management Responses to the Questionnaire for Ricoh Group system by looking at all aspects of management from an envi- Sustainability Report 2004 81 Index by Term 82 ronmentally-conscious point of view. The Ricoh Group identi- Third Party Review 83 fies the effects and economic benefits of environmental con- servation for each business unit and for the entire Ricoh Group and discloses relevant information through its environmental accounting.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 RICOH GROUPGROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Working Toward the World’s Best Sustainable Environmental Management
To fulfill its mission as a global citizen, the Ricoh Group has taken it upon itself to contribute to the development of a sustainable society by promoting global environmental conservation.
Earning the public’s trust utes to environmental conservation and generates economic Corporate entities should now strive to assume corporate values for that company. All Ricoh Group employees are en- social responsibility in addition to playing their essential roles gaged in environmental conservation activities while pursuing of increasing corporate values and pursuing profitability. In profitability based on the concept of the Ricoh Group’s defini- terms of corporate social responsibility, companies are re- tion of sustainable environmental management. quired to focus on legal compliance, cope with public needs, define ambitious goals and take positive and responsible ac- Commitment to sustainable environmental tions to attain those goals, and continue to find new added management through the development of values, thereby earning the public’s trust. We strive to pro- environmental technologies and activities mote social responsibility-driven management as a part of our conducted by all employees corporate value as well as engage in global corporate expan- To improve sustainable environmental management, we have sion to contribute to the development of a sustainable society. incorporated our “environmental viewpoint” into all aspects of our management. Also, to limit the environmental impact of Our mission is to conserve the global environment our corporate activities to a level that the Earth can deal with, The rich resources of our planet Earth have given birth to we are conducting environmental management and improve- many forms of life and have supported the wide-ranging and ment activities on a daily basis. We market environmentally- ambitious activities of mankind. Nevertheless, recent activities friendly products to the public aggressively based on the have exceeded the life-sustaining abilities of the Earth. This development of environment-related technologies, and thus, poses a threat not only to our coexistence with other forms potentially reduce our environmental impact indirectly through of life on this planet, but also to the future of the human race our customers. itself. Global environmental conservation is the most urgent Environmental conservation activities should not be con- issue that the whole of mankind faces. We must be committed ducted only by employees in development and manufacturing to restoring the Earth to its full capacity, and pass this on to departments. All our employees, including those in business future generations. To achieve this, we need to be more aware planning and marketing, have some impact on the natural of the importance of the Earth in our personal lives, not just in environment as a result of their work. Thus the Ricoh Group our businesses, and strive to continuously modify our corpo- encourages all employees to participate in environmental con- rate activities and lifestyles to reduce the impact our society servation activities. Specifically, employees are encouraged as a whole has on the global environment to a level that the to develop and provide environment-friendly products and planet can cope with. services and to organize their workplaces to have less impact on the environment. These activities are expected to spread to Continuous environmental conservation activities business partners, customers, and employees’ families all over Based on this idea, the Ricoh Group has for a long time taken the world. With this in mind, the Ricoh Group is strongly sup- it upon itself as a global citizen to conduct environmental con- porting the environmental conservation activities of its employ- servation activities on a continuous basis with the participa- ees. tion of more people. Companies can continue an activity only Through these measures, the Ricoh Group is committed to if they themselves survive, grow, and develop. We therefore continuous environmental conservation activities to improve need to gain new economic values through environmental sustainable environmental management. conservation activities. We define sustainable environmental management as the management of a company that contrib-
3 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Commitment to forest conservation To recover and maintain the life-sustaining ability of the planet, it is of course not enough to simply reduce the environmental impact of our business activities. The Earth’s life-sustaining ability has been found to depend mainly on its recycling-based ecosystems. In recent years, due to the destruction of the forests that provide habitat for a wide variety of creatures, the planet’s vital link to its ecosystems has been damaged. To help solve this, the Ricoh Group is doing its best to conserve forest ecosystems in cooperation with NPOs and local communities all over the world.
Towards a sustainable society with a long-term perspective In order to limit the environmental impact we have on the Earth to a level that the natural environment can deal with, what kind of changes should we make in our attitudes and actions? All global citizens, including national and local governments, companies, citizen groups, and individuals, need to be aware of their own environmental impact. Moreover, it is important to discuss the ideal society we pursue and aggressively reduce Masamitsu Sakurai our environmental impact by cooperating with and learning Chairman of the Board, President and Chief Executive Officer from each other to realize our ideals. The Ricoh Group de- scribes its long-term vision of the ideal society as a “Three P’s Balance.” After understanding what needs to be done to move closer to the ideal, concrete goals and action plans for promot- ing sustainable environmental management will be established. With the launch of the current fiscal year’s environmental ac- To our readers tion plan—yet another in a series of such action plans—the Sustainability Report 2005 outlines the activities that the Ricoh Group lends its weight to the development of a sustain- Ricoh Group is conducting on a global scale to contribute to able society by demonstrating through its own actions that a the development of a sustainable society through sustainable company can conduct environmental conservation activities environmental management and by solving global environmen- continuously through sustainable environmental management tal problems involving all people around the world. We want and by encouraging more people around the world to partici- to discuss global environmental problems with many people pate in developing a sustainable society. throughout the world and we hope that this report will help as many of you as possible to discover the breadth of the Ricoh Group’s concepts for environmental measures. We welcome your feedback to further improve our sustainable environmen- tal management in terms of quality and effectiveness.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 4 Structure of the Report and Overall Picture of Sustainable Environmental Management How the Ricoh Group promotes sustainable environmental management is outlined based on its overall picture (basis and three pillars). This page and the next provide an outline of the entire structure of the report and major awards and recognition the Ricoh Group received in fiscal 2004 as well as brief descriptions of the content.
Overall Picture of the Ricoh Group’s Sustainable Environmental Management Energy (Structure of the Report) Conservation Resource and Prevention Conservation of Global and Recycling Warming ● Structure of the Report This report is structured in the same way the general picture of Pollution the Ricoh Group’s sustainable Prevention environmental management is structured. The report begins with the concept of sustainable environmental management Products and goes on to explain improving our products (three pillars), improvements made at business sites (three pillars), Business Sites and the basis for sustainable environmental management.
Basis for Sustainable Environmental Management Environmental Management System Sustainable Environmental Manage- ment Information System Eco Balance Environmental Accounting Green Partnership Environmental Education/ Environmental Awareness Building Social Contribution of Environmental Conservation Environmental Communication
■ Major Awards and Recognition Ricoh Received in Fiscal 2004
Ricoh Ranks First in Nihon Keizai Shimbun’s Corpo- Awarded the Minister of Economy, Trade and Industry Ricoh Stocks Incorporated in Eco Funds and SRI rate Environmental Management Level Survey Prize (Energy Conservation Month) Funds Ricoh ranked first in Nihon Keizai Shimbun’s 8th Ricoh Gotemba Plant won the top prize, the Minister of In Japan, Ricoh’s stocks are incorporated in more than Corporate Environmental Management Level Survey Economy, Trade and Industry Prize (electrical division), 10 eco funds and SRI funds. Also, the Morningstar in the manufacturing category for the fi rst time in four for Energy Conservation Month in recognition of its Socially Responsible Investment Index has included years. Ricoh achieved equally high scores in all of the energy saving efforts. (February 9, 2005) Ricoh since its establishment in 2003. In addition, seven survey items, including resource recycling and Ricoh has been a constituent member of the Dow product countermeasures. (December 6, 2004) Jones Sustainability Indexes (DJSI) for three consecu- tive years and of the FTSE4Good Global Index for two years in a row. The latter index is published by FTSE Ricoh Given World’s Highest Rating in oekom’s Ricoh Given AAA in TECO’s Environmental Rating International Ltd., a joint venture between the UK Environmental Ranking Ricoh received a AAA, the highest environmental rat- Financial Times and the London Stock Exchange. Ricoh was given the highest rating for corporate ing, from Tohmatsu Evaluation and Certification Orga- social responsibility in the category of IT/computers, nization (TECO) Japan. The rating, which involved 501 peripherals, and office electronics in 2004/2005 by companies, was based on the companies’ fiscal 2004 oekom research AG of Germany. (February 2, 2005) environmental reports and information disclosed on their offi cial websites. (March 24, 2005)
5 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 The Ricoh Group’s Concept of Sustainable Environmental Management is to simultaneously achieve environmental conservation and profi ts.
The Ricoh Group’s sustainable environmental management means simul-
Activities of the Ricoh Group that may be of particularly high interest to readers are “FOCUS” reported in the feature page “FOCUS.”
FOCUS–1 Page 31 Actions regarding the Three Pillars of Products Chemical Substance Management in Cooperation with Suppliers Concept of Product Development 2. Resource Conservation and Recycling ...... Page 15 Sales of recycled copiers are promoted through the expansion of the number of recycled copier models available...... Page 23 1. Energy Conservation and Prevention of Global Warming 3. Pollution Prevention The world’s first high-speed multifunctional copi- RoHS Directive-based products were introduced, ers that can recover from standby mode within which helps promote the total elimination of en- 10 seconds contribute to energy conservation by vironmentally sensitive substances contained in customers...... Page 19 the products...... Page 27
FOCUS–2 Page 41 Actions regarding the Three Pillars of Business Sites Zero-Waste-to-Landfill Activities at Outside Japan Production Sites
1. Energy Conservation and Prevention of 3. Pollution Prevention Global Warming The examination and purification of soil and By setting goals higher than those in the Kyoto underground water, which were conducted only Protocol, we advance energy conservation at at production sites, are now being carried out at production lines...... Page 33 non-production sites...... Page 43
2. Resource Conservation and Recycling Zero-Waste-to-Landfill activities are being carried out at not only major production sites but also non-production sites in various countries...... Page 39
FOCUS–3 Page 59 Basis for Sustainable Environmental Management Building a Sustainable Environmental Management Model of Sales Companies in Japan Environmental Management System Green Partnership The Ricoh Group promotes participatory sustainable The Group continues to promote effective environ- environmental management by all employees based mental conservation through partnerships with sup- on the Plan-Do-Check-Action (PDCA) cycle for the pliers and customers...... Page 57 entire Group, including each business site and divi- Environmental Education/Environmental ...... Page 47 sion. Awareness Building Basis Business Sites Products Concept Sustainable Environmental Management We are conducting awareness-building activities for Information System our employees so that they realize and perform their This system supports the decision-making process duties as global citizens and take initiatives in pro- concerning sustainable environmental management, moting sustainable environmental management. and promotes the environmentally conscious design ...... Page 61 ...... FOCUS–4 Page 69 of products. Page 49 Social Contribution of Environmental Eco Balance Conservation Environmental Volunteer Leader Development Program in Japan The Eco Balance data on environmental impacts Each employee, and the Ricoh Group as a whole, is caused by overall business activities are utilized for engaged in environmental conservation activities as establishing long-term targets and action plans. a global citizen...... Page 63 ...... Page 51 Environmental Communication Environmental Accounting We promote communication in good faith to expand The Group aims to establish an environmental ac- environmental conservation activities. counting system to evaluate sustainable environ- ...... Page 71 mental management and support managerial deci- sion making...... Page 53
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 6 Pursuing the Ideal Society (Three P’s Balance)
We need to reduce the environmental impact of society to a level that the Earth’s self-recovery capability can deal with.
The purpose of environmental conservation Current Efforts by Society and Businesses activities is to reduce environmental impact to a Today, people are paying more attention to activities that re- level that Earth’s self-recovery capability can deal duce damage to the global environment, including the sorting with it and sustain the global environment. The of waste, recycling, and prevention of global warming. Manu- Ricoh Group, by considering how the relationship facturers face such challenges as promoting smaller products among the three P’s (planet, people, and profit) in with longer lifecycles, energy conservation, and resource re- environmental, social, and economic activities has cycling, as well as providing the maximum benefit to society changed over time, defines the kind of society we and companies with minimum resources. Global companies should pursue and carries out its responsibility as as well are expected to support and promote the awareness a company to create such a society. of environmental conservation in developing countries and re- gions so that they can achieve economic progress with mini- mum environmental impact. Another important issue is to in- crease the self-recovery capability of the natural environment by such efforts as improving forest ecosystem conservation.
Society and the Global Environment in the Past To Achieve the Ideal Society In the past, the environmental impact caused by society was To keep environmental impact within the self-recovery capa- kept within the limit of the global environment’s self-recovery bility of the natural environment, setting specific goals for the capability. After the Industrial Revolution in the 18th cen- prevention of global warming, the conservation of resources, tury, however, the world entered an age of mass production, and the prevention of pollution is important. The Ricoh Group mass consumption, and mass disposal, which significantly has adopted the Year 2010 Long-term Environmental Goals1 increased environmental impact. At the end of the 20th cen- and the Environmental Action Plan from 20052 as milestones tury, some people began to warn against a deteriorating on the path to attaining its long-term vision of the ideal sus- global environment and its impact on human society. Today, tainable society. To preserve the global environment for future companies that are not seriously committed to environmental generations, we need to take action with greater environmen- conservation cannot gain support from society. tal awareness and clearer goals. 1. See Page 9. 2. See Page 11.
Three P’s Balance™: Representing the Relationship between the Global Environment and Society
■ Status quo ■ Pursuing the Ideal Society
Natural Natural environment environment Stress (B) Social contribution to Stress (A) Society Damage environmental conservation Resources Damage Damage Economy increased Resources Resource Economy Production activities recovery Damage exceeding limits Production activities Society Money Products Damage increased Money Products Consumption activities Consumption activities Tolerable impact Environmental impact
© 2002 RICOH Environmental impact
Our environmental impact on the Earth has exceeded the planet’s life-sustaining abilities Environmental impact remains within the recovering ability of the Earth. as well as its recovering ability. For more information, please visit http://www.ricoh.com/environment/management/earth.html.
7 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Concept of a Recycling-based Society (The Comet Circle™)
The Ricoh Group contributes to the development of a sustainable, recycling-based society based on the Comet Circle concept.
The Comet Circle represents a sustainable society (2) Putting Priority on Inner Loop Recycling that recirculates resources, the kind of society we Resources have the highest economic value when they are manufactured into pursue. Circles in the diagram indicate partners we products and used by customers. The Ricoh Group puts priority on reusing and recycling products on the inner loops of the Comet Circle with an aim to work together with to achieve a recycling-based minimize the resources, cost, and energy needed to return used products to the society. The upper routes represent arteries of the state of highest economic value. system, and the lower routes veins of the system. (3) Promoting a Multitiered Recycling System Resources taken from the natural environment by Repeated recycling to the greatest extent possible (i.e., multitiered recycling) materials suppliers shown at the upper right are reduces the consumption of new resources and the generation of waste. The processed into products, moving from right to left Ricoh Group is promoting the effective use of resources by establishing a sys- along the upper route, and are finally delivered to tem in which products recovered from the market are supplied to the market again. users (customers). The end-of-life products move from left to right along the lower route. The Ricoh (4) More Economically Rational Recycling Group contributes to the development of a recy- A society that recirculates resources must also establish a recycling system in cling-based society by focusing on the following which products and money flow in opposite directions in both post-product-use five activities to make the Comet Circle work effec- stages and original production and marketing stages. The Ricoh Group, making use of an upgraded design, is promoting a more economically rational recycling tively. system in partnership with recycling companies. At the same time, it is impor- tant to establish a social system that helps people to be aware of environment- friendly business activities and buy products with less environmental impact. (1) Identifying and Reducing Environmental Impact at All Stages (5) Establishing a Partnership at Every Stage All parties involved, i.e., the Ricoh Group, suppliers, customers, and recycling The Ricoh Group strives to reduce environmental impact in all of its business companies, identify the degree of environmental impact at all stages, including areas in an economically rational way through partnerships with parties at all the transportation stage, by using a sustainable environmental management stages. The initiatives include the total elimination of environmentally sensitive information system and strive to reduce overall impact by promoting the de- substances in cooperation with materials and parts manufacturers, improved velopment of environmental technologies as well as recycling and recovering efficiency in transportation, green marketing, and a reduction in recycling costs products. and the environmental impact generated by recycling. By disclosing information and know-how garnered through these activities and working with local com- munities, the Ricoh Group helps reduce the environmental impact of society as a whole.
Concept for Realizing a Society that Recirculates Resources: The Comet Circle™
Parts Materials Materials manufac- manufac- Product supplier manufac- turer turer turer
Sales Reuse of parts company Basis Business Sites Products Concept Reuse of products User of recycling materials Closed loop Generation of raw materials Long use materials • Chemical recycling Parts Open loop Product recycling Materials materials Oil recovery • Metals recycling Maintenance company, recovery recovery recovery recycling User company smelting center center company company Metals
Thermal Disassembly oil energy Energy recovery Sorting and disassembly collection (Energy, CO2) Collection company center Recycling center Shredder Final company disposal company Shredder dust © 1994 RICOH Crushing of products Landfill
For more information, please visit http://www.ricoh.com/environment/management/concept.html.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 8 Year 2010 Long-Term Environmental Goals and Promotion of Sustainable Environmental Management
The Ricoh Group sets goals using absolute values to reduce the environmental impact of its entire business activities.
Establishment of goals based on “the ideal society” based on the Year 2010 Long-Term Environmental Goals. The To conserve the global environment and achieve a sustain- Ricoh Group also plans to reduce the integrated environmen- able society, it is necessary to limit environmental impact tal impact by 15% over the figures in fiscal 2000 by the end of to a level that is within the self-recovery capabilities of the fiscal 2007. natural environment. The world has now embarked on efforts * Integrated environmental impact is obtained by integrating all environmental impact caused by CO2 emissions, use of chemical substances, etc. Currently, the Ricoh Group is calculat- to achieve a sustainable, recycling-based society. This trend ing the integrated environmental impact using EPS, which is an integrated analysis method developed in Sweden. The unit is the ELU. The integrated analysis method used is subject is quite evident in the adoption of the Kyoto Protocol, which to change as necessary. came into effect in 2005, and recent developments relating As for EPS, See page 51. to environmental laws and regulations in nations around the world. However, our goal is not just to comply with these conventions and regulations. Looking ahead as far as we can and reviewing the current situation from a point in the future, we need to share our vision of the ideal society and global environment, set target values to realize our ideals, and ag- gressively promote environmental conservation activities. The Reduction Areas of Environmental Impact (Eco Balance) Ricoh Group has described its long-term vision of the ideal Environmental impact ● Raw materials/Manu- caused before facturing of parts society it pursues by its “Three P’s Balance”* and set concrete materials are used in ● Chemicals contained the Ricoh Group in products target values as a milestone on the journey to these ideals.
*See page 7. ● Manufacturing process ● Transportation Calculation of the The Ricoh ● Marketing integrated Group ● Maintenance environmental impact Reducing environmental impact using absolute values ● Disposal and recycling The first step in conserving the global environment is to com-
prehensively assess the impact that the use of energy and ● Paper Customer ● Electric power chemical substances have on the global environment and to
determine reduction goals accordingly. If reduction of CO2 and resource conservation is promoted separately, environmental impact reduction goals might be achieved in a defined area, Setting the Year 2010 Long-Term Environmental Goals 100 Encouraging all employees but the environmental impact might increase more than the to participate in amount reduced in other areas or processes. Also, relative environmental activities 90 goals set based on efficiency such as units and factors alone 2007 goal 15% reduction
might not be effective for environmental conservation in 80 2010 goal 20% reduction practical terms. Therefore, it is necessary to set goals using “absolute values” for environmental impact as well. Also, en- 70 vironmental impact should be reduced in our entire business Technical 60 innovation effect activities, covering all areas of collection of resources, manu- facturing of parts by suppliers, manufacturing of products, 50 transportation, marketing, use of products by consumers, 40 and recycling. Based on these ideas, in fiscal 2004, the Ricoh
Group established the Year 2010 Long-Term Environmental 30 Integrated environmental impact Goals which state reduction goals for “integrated environ- mental impact”.* These goals cover all environmental impact 20 caused in all business areas. The Group aims to reduce ab- 10 solute values by 20% over the figures in fiscal 2000. The En- vironmental Action Plan that forms part of the medium-term 0 management plans for fiscal 2005 through 2007 was prepared 20002007 20102020 2030 2040 (FY)
9 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Sustainable Environmental Management of the Working towards the ideal society Ricoh Group From Passive Stage to Proactive To move closer to the ideal society, the Ricoh Group has im- Stage and Responsible Stage proved the level of sustainable environmental management To continue its efforts to reduce environmental impact from by developing environmental technologies and encouraging a long-term perspective, the Ricoh Group needs to continue all employees to participate in environmental activities. Each business and grow as a company by promoting sustainable employee in the Group is encouraged to have a strong envi- environmental management that generates economic values ronmental awareness and set higher goals voluntarily. The through environmental activities. In its past environmental Ricoh Group will continue to work to realize the ideal society conservation efforts, there were three stages. The Ricoh it is pursuing by aggressively developing environmental tech- Group first went through a Passive Stage, and then a Proac- nologies, encouraging all employees to participate in environ- tive Stage, and now it is in the Responsible Stage of sustain- mental activities, and providing customers around the world able environmental management. In the Passive Stage, the with products and services with less environmental impact. Ricoh Group coped with social pressures by dealing with laws and regulations and competing with other companies. In the Proactive Stage, however, it began to take voluntary actions to reduce the environmental impact of its business activi- ties and products with a sense of mission as a global citizen. In the current Responsible Stage, the Ricoh Group aims to achieve continuous environmental conservation by pursuing economic values while aggressively reducing the environ- mental impact of its business activities.
Three Steps in Environmental Conservation Activities (From Passive Stage to Proactive Stage and Responsible Stage)
Passive Stage Proactive Stage Responsible Stage
Coping with social pressures Carrying out its mission as a global citizen Simultaneously achieving environmental Purpose • Laws and regulations • Self-imposed responsibility • Competition • Voluntary planning conservation and profits • Customers • Voluntary activities
Passive measures to meet laws 1. High-aiming, aggressive activities to Environmental conservation activities Basis Business Sites Products Concept and regulations, competing with reduce environmental impact = QCD activities* Activities other companies, and satisfying • Energy conservation Ex.: Reduced number of parts • Resource conservation and recycling Reduced number of process steps customer needs • Pollution prevention 2. Improved awareness of all employees Improved yield and operation rate
1. ISO 14001 1. Strategic goal management system 2. LCA 2. Environmental accounting Tools 3. Training program for environmental 3. Sustainable environmental volunteer leaders management information system
*Activities to improve quality, control costs, and manage delivery times
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 10 Environmental Action Plan for Fiscal 2005 and Thereafter
A new Group environmental action plan starts in fiscal 2005
Review of the environmental action plans for the past Important measures in the new environmental action three years plan The Ricoh Group has engaged in activities to attain environmental In carrying forward the new environmental action plan, the action plans based on the 14th Medium-term Management Plan Ricoh Group will place emphasis on such measures as promot-
for the past three years. The major results obtained were the devel- ing the reduction of CO2 emissions at a higher level than the opment and introduction of energy-saving technologies to copi- goal mentioned in the Kyoto Protocol, improving the sustainable ers, the marketing of products in which no chemical substances environmental management system, developing energy-saving (lead, hexavalent chromium, cadmium, and PVC) are contained, a technologies, promoting the marketing of recycled products, and rapid improvement in collection rates and the resource recovery developing new technologies to contribute to resource conserva- of used products in and outside of Japan, and a drastic reduction tion. in the volume of use and emissions of environmental-sensitive substances in the manufacturing process. Through these ac- tivities, the Group succeeded in reducing the integrated environ- mental impact* in fiscal 2004 by 8.6% over the figures for fiscal 2000. *See page 9.
Start of a new environmental action plan to realize Clarifying the progress of achieving environmental sustainable environmental management conservation while generating profits The Ricoh Group started a new environmental action plan in fis- The Ricoh Group, as a global citizen, should continue to engage cal 2005. The Group promotes activities that realize the sustain- in environmental conservation activities. On the other hand, to able environmental management based on concrete action plans achieve continuous environmental conservation, the Group, as by setting target values for several years to come. In making the a company, needs to pursue economic values through those ac- new environmental action plan, however, the Ricoh Group used tivities. The Ricoh Group conducted a simulation to measure the the back-casting method to set target values as milestones on balance between environmental conservation costs and reducing the journey to its final goals and the ideal global environment that environmental impact while generating profits by using the envi- we should pursue.* Based on the estimation that its business will ronmental accounting system for each measure in the new envi- expand by 8% or more a year, the Ricoh group plans to reduce ronmental action plan. The Group will continue to manage envi- environmental impact by 15 % by fiscal 2007 and 20% by 2010 ronmental goals based on the environmental accounting results. over the figures for fiscal 2000. According to the environmental action plan for fiscal 2005 and
*See page 7. thereafter, the Ricoh Group will promote environmental activities by clarifying the progress of achieving environmental conserva- tion while generating profits.
How to Set Environmental Goals Considerations in Preparing an Environmental Action Plan
Setting goals using the back-casting method Customer needs Society’s Trends in laws Ideal society interests and and regulations expectations Environmental 2010 Long- Long-Term we should Action Plan for Term Environ- Environmental pursue Fiscal 2005 and mental Goals Vision “Three P’s Thereafter Balance” Environmental Action Plan Economic Corporate aim benefits
Goals are set Major direc- All aspects of out for a long- tion and goals the Earth are Environmental term environ- well balanced. Ideal state of the 2010 Long-Term mental vision. Environmental impact of the global environment Ricoh Group that we should pursue Goals
11 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 The Ricoh Group’s Environmental Action Plan (FY 2005–2007) *Items for which any fiscal year is not mentioned are those planned to be achieved in fiscal 2007.
1 1) Develop new environmental technologies. (*Details of the progress of new technologies are not currently released.) 1 Develop new environmental technologies to reduce resource use. 2 Develop new environmental technologies to realize a society that is less dependent on fossil fuel.
2) Improve environmentally-friendly functions. Improving environmentally- 1 friendly functions and Promote the use of energy-saving technologies in products. promoting environmental • Achieve Ricoh’s energy-saving goals. technological development 2 Promote the use of resource-saving technologies in products. • Improve the quantity of reusable parts used by a factor of at least five (compared to fiscal 2003 figures in Japan). • Increase the quantity of recycled plastics used to 1,000 tons or more. 3 Observe Ricoh standards that cover environmentally-sensitive substances emitted by products. • Observe Ricoh standards that cover such substances as ozone, dust, and VOC.
2 1 Increase the number of recycled copiers marketed. • Increase the number of recycled copiers marketed by a factor of at least 10 (compared to fiscal 2003 figures in Japan). 2 Promote the green marketing of paper. Promote green marketing. • Improve the recycled pulp use rate for paper products to 60% or more (in Japan).
3 1) Promote energy conservation at business sites. 1 Reduce total amount of CO2 emitted as a result of business activities. • Reduce CO2 emissions by 12% by fiscal 2010 (Ricoh and manufacturing subsidiaries in Japan, compared to fiscal 1990 figures). • Reduce CO2 emissions by 10% by fiscal 2010 (manufacturing subsidiaries outside of Japan, compared to fiscal 1998 figures). • Reduce CO2 emissions by 4% (Ricoh and manufacturing subsidiaries in and outside of Japan, compared to fiscal 2000 figures). • Reduce CO2 emissions by 4% (non-manufacturing subsidiaries in Japan, compared to figures in the base fiscal year set at each company).
2) Promote resource conservation at business sites.
1 Reduce generated waste. • Reduce generated waste by at least 3% (Ricoh and manufacturing subsidiaries in and outside of Japan, compared to fiscal 2000 figures). • Reduce generated waste by the ratio calculated by multiplying the number of years from the base fiscal year to fiscal 2007 by the yearly rate (2%) (non-manufacturing subsidiaries in Japan; the base fiscal year is set at each company). 2 Improve the waste recycling rate. • Improve the waste recycling rate to at least 95% (non-manufacturing subsidiaries in Japan). 3 Environmental conservation Reduce water consumption. activities that improve the effect • Reduce water consumption to a level that is below the results of fiscal 2000 (Ricoh production sites and manufacturing subsidiaries in and on cost at plants and offices outside of Japan). 4 Reduce paper consumption. • Reduce paper consumption by at least 10% (Ricoh, manufacturing and non-manufacturing subsidiaries in Japan, and manufacturing subsidiaries outside of Japan, compared to fiscal 2002 figures).
3) Promote pollution prevention at business sites.
1 Completely eliminate the use of chlorine organic solvents. • Completely eliminate chlorine organic solvents used in manufacturing Organic Photo Conductors at manufacturing contractors as well as at Ricoh manufacturing divisions. 2 Reduce greenhouse gas emissions (except CO2). • Reduce greenhouse gas emissions (except CO2) in the semiconductor business division by 15% (compared to fiscal 2000 figures). 3 Examine and improve soil and underground water at Ricoh’s non-production sites and leased land. • Complete the examination of soil and underground water at Ricoh’s non-production sites and leased land (Ricoh and affiliates in and outside of Japan). • Make and implement plans to improve sites where pollution is detected. 4 1) Improve the sustainable environmental management system. Basis Business Sites Products Concept 1 Improve the ISO 14001 system. • Integrate the sustainable environmental management system with that of Ricoh (in fiscal 2005) and the Ricoh Group (in fiscal 2007). Improving the sustainable 2 Create a system of managing chemical substances contained in products. environmental management • Create and enforce a system of managing chemical substances contained in Ricoh Group products (in fiscal 2005). system and making it more 3 Improve the sustainable environmental management information system. consistent through systems • Introduce the information system, which manages real-time information on the environmental impact caused at resource processing sites, to integration various business divisions other than the imaging equipment division. • Introduce the information system, which manages real-time information on the environmental impact caused by transportation processes, to overseas transportation processes. 5 1 Promote forest conservation activities and environment-conscious social contribution activities to preserve the ecosystem. Promoting environment- • Promote environment-conscious social contribution activities to preserve the ecosystem (overseas regional headquarters; Ricoh production conscious social contribution sites, manufacturing subsidiaries, and marketing subsidiaries in Japan; Ricoh Logistics Systems Co., Ltd.; Ricoh Leasing Company, Ltd.; and activities to preserve the Ricoh Sanai Services). ecosystem
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 12 Fiscal 2002–2004 Environmental Action Plan and its Results
The Ricoh Group’s Environmental Action Plan (FY 2002–2004)
1) Promote the use of energy-saving technologies in products. Page 19 1 • Achieve Ricoh’s energy-saving goals.
2) Promote pollution-preventing measures with regard to products. Page 27 • Completely eliminate the use of environmentally-sensitive substances (i.e., lead, hexavalent chromium, polyvinyl chloride, and Improving environmentally- cadmium) in products. friendly functions and • Reduce noise levels by at least 2 dB (weighted average value for the number of units sold out of the number of units marketed in fiscal 2000). promoting technological • Observe Ricoh standards that cover environmentally-sensitive substances emitted by products, including styrene, ozone, and dust. development* 3) Develop new environmental technologies. Page 22 • Develop practical application technologies for alternative paper and rewritable paper.
2 1) Improve the quantity of reusable parts used by a factor of at least 20 (compared to fiscal 2000 in Japan).
2) Improve the collection rate of used products and toner cartridges by at least 10% in terms of the number of units Page 23 collected (the Ricoh Group as a whole, compared to fiscal 2000 figures.) Increasing the resource conservation rate by 3) Increase the number of resource-recirculating-type products marketed by a factor of at least 20 (in Japan, compared to fiscal 2000 figures). improving the productivity of products and materials as 4) Improve the resource recovery rate for used products and toner cartridges. Page 23 well as profitability in the • The resource recovery rate for equipment and toner cartridges rises to 98% (in Japan). • The resource recovery rate for equipment and toner cartridges rises to 85% (in Europe). recycling business* • The resource recovery rate for equipment rises to 95% and that of toner cartridges to 100% (in the Americas). • The resource recovery rate for equipment rises to 85% and that of toner cartridges to 85% (in the Asia-Pacific region).
3 1) Reduce the amount of energy used. Page 33 • Reduce CO2 emissions at plants and offices by 62% in terms of CO2 emissions per sales unit and by 13% in terms of total amount emitted (Ricoh in Japan, compared to fiscal 1990 figures). • Reduce CO2 emissions by 20% per sales unit (all Ricoh business sites in Japan, compared to fiscal 2000 figures). • Reduce CO2 emissions by 2% (the Ricoh Group in Japan, compared to fiscal 2000 figures). • Reduce CO2 emissions by 2% (Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures).
2) Promote pollution prevention. Page 43 • Reduce environmentally-sensitive substances (Ricoh Group’s target substances to be reduced) to 8% of those used and 50% of those emitted (Ricoh and Ricoh Group manufacturing subsidiaries in Japan and Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures). • Completely eliminate the use of dichloromethane (Ricoh and Ricoh Group manufacturing subsidiaries in Japan and Ricoh Group Environmental conservation manufacturing subsidiaries outside of Japan). • Restrict the increase in greenhouse gas emissions to a maximum of 1% (Ricoh and Ricoh Group manufacturing subsidiaries in activities at plants and Japan and Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures). offices* • Reduce emissions of ozone-depleting substances by 60% (Ricoh and Ricoh Group manufacturing subsidiaries in Japan and Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures).
3) Promote resource conservation and recycling. Page 39 • Reduce generated waste by at least 13% (Ricoh and Ricoh Group manufacturing subsidiaries in Japan and Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures). • Improve the waste recycling rate to at least 90% (Ricoh Group non-manufacturing subsidiaries in Japan). • Reduce water consumption by at least 10% (Ricoh and Ricoh Group manufacturing subsidiaries in Japan and Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures). • Reduce paper purchase by at least 10% (Ricoh and Ricoh Group manufacturing and non-manufacturing subsidiaries in Japan, Ricoh Group manufacturing subsidiaries outside of Japan, compared to fiscal 2000 figures).
1) Promote green marketing. 4 • Improve the recycled pulp use rate for paper products to 60% (in Japan).
2) Promote green procurement. Page 31 Promoting Green • Identify the environmental impact at suppliers’ sites to set goals for reducing that impact (Ricoh Group purchasing divisions). Partnerships to increase the • Completely eliminate designated environmentally-sensitive substances in the suppliers’ manufacturing process (Ricoh Group purchasing divisions). number of customers and
reduce costs* 3) Promote green purchasing. • Improve the green purchasing rate (for office supplies) to 100% (the Ricoh Group in Japan).
5 1) Establish an environmental management indicator. Page 54 Improving the sustainable 2) Construct a companywide audit system. environmental management system 3) Construct an environmental management information system. Page 49 6
Promoting environment- 1) Promote forest conservation activities to preserve the ecosystem (the Ricoh Group). Page 63 conscious social contribution activities * Results for items 1 through 4 were reviewed by a third party.
13 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Results
The imagio Neo 602/752ec series of high-speed multifunctional digital copiers (with a copy productivity of 60/75 pages per minute) with a quick recovery function (10 seconds or less) from energy-saving mode were put on the market. With this introduction, Ricoh completed a wide-ranging energy-saving multifunctional monochrome copier lineup comprising machines with various productivities.
Products in which lead, hexavalent chromium, polyvinyl chloride (PVC), and cadmium are completely eliminated were put on the market in fiscal 2004. The level of noise emitted from color copiers during operation and while on standby was reduced 3.1dB and 11.2dB, respectively. All 96 models of copiers, facsimiles, and printers marketed in fiscal 2004 follow Ricoh’s standards concerning styrene, ozone, and dust.
The RECO-View® IC tag sheet, which enables information recorded on IC tags to be displayed and rewritten, was put on the market. Rewritable IC tag sheets were introduced to more than 30 companies.
Quantity of reusable parts used reached 3.3 times that used in fiscal 2000. Efforts will continue to make improvements.
Collection rates of used products (compared to those in fiscal 2000): The collection rate of used products increased 56% worldwide, which is considerably higher than the goal that was set. Although the quantity of toner cartridges collected decreased, the collection rate (the ratio of the quantity of toner cartridges collected to the quantity of those marketed) increased by a large margin. (Collection rates increased 146% in Japan, 361% in Europe, 162% in the Americas, and 209% in the Asia-Pacific region.*) (*Compared to fiscal 2001 data)
The number of resource-recycling-type products marketed reached 24.3 times that in fiscal 2000, and the goal was attained.
Current status of resource recovery rate • Equipment: 99.4%; toner cartridges: 99.6% (Japan) • Equipment: 93.9%; toner cartridges: 96.5% (Europe) • Equipment: 95.0%; toner cartridges: 100% (the Americas) • Equipment: 88.4%; toner cartridges: 97.0% (Asia and Pacific)
Current status of CO2 emissions • Ricoh in Japan: Reduced 29.7% per sales unit and 6.9% in terms of total amount emitted (compared to fiscal 1990 figures) • Ricoh in Japan: Reduced 1.6% per sales unit (compared to fiscal 2000 figures) • Ricoh and Ricoh Group manufacturing subsidiaries in Japan: Increased 1.5% in terms of total amount emitted (compared to fiscal 2000 figures) Ricoh Group non-manufacturing subsidiaries in Japan: Reduced 10.4% in terms of total amount emitted at Ricoh Logistics Systems; reduced 6.1% at Ricoh Techno Systems; reduced 10.8% at marketing subsidiaries; and increased 9.8% at Ricoh Leasing Company (compared to figures in the base fiscal year*) (*Base fiscal year: 2000 at Ricoh Logistics Systems and Ricoh Techno Systems and 2002 at marketing subsidiaries and Ricoh Leasing Company) • Ricoh Group manufacturing subsidiaries outside of Japan: Increased 2.2% in terms of total amount emitted (compared to fiscal 2000 figures)
Progress in pollution prevention (compared to fiscal 2000 figures) • Environmentally sensitive substances used were reduced 36% and those emitted 77%. • Dichloromethane was completely eliminated from the manufacturing process in March 2005. • Greenhouse gas emissions other than CO2 were reduced 20.7%. • The emission of ozone depleting substances were reduced 88%.
Progress in resource conservation and recycling (compared to fiscal 2000 figures) • The amount of waste generated was reduced 2.5%. • The waste recycling rate went up to 85.2–99.0%. • Water consumption was reduced 4.7%. • Paper purchase was reduced 14.1%.
The recycled paper use rate for paper production improved to 51%. Efforts to improve the rate will be continued.
A trial method using a cost table was chosen to calculate environmental impact in the mold pressing process of parts. Out of 622 suppliers of Ricoh Group in Japan, 618 submitted certificates indicating the nonuse of chlorine organic solvents. Basis Business Sites Products Concept
The green purchasing rate in fiscal 2004 was 99% in terms of money value.
Sustainable environmental management indicators were set. A simulation to measure the effect on cost was conducted when the new environmental action plan was made out.
Based on some issues identified in the sustainable environmental management system, a management systems integration plan to improve performance and streamline the process was made.
The creation of a sustainable environmental management system was completed as planned in and outside of Japan.
Regional headquarters took part in forest preservation projects and attained their goals. Their activities were expanded to regional sales companies and their plants. • Europe: 1 (started in fiscal 2002) • The Americas: 1 (started in fiscal 2003 in cooperation with Ricoh Latin America, Inc.) • Asia and Pacific region1: 1 (started in fiscal 2002 in cooperation with Ricoh Australia Pty, Ltd.) • Former China region2: 1 (started in fiscal 2001 and has now ended) • Japan: 8 (started in fiscal 1999–2001), 3 (started in fiscal 1999–2001 and has now ended) 1. Asia (except Japan and China but including Hong Kong and Taiwan) and Oceania 2. China, Hong Kong, and Taiwan *Number of projects driven by regional headquarters
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 14 Improving Our Products Concept of Product Development
Promoting the development of environmentally conscious products by setting target values based on environmental impacts caused by overall business activities
● Concept of Product Development Position of LCA in Sustainable Environmental Management The Ricoh Group uses the Plan-Do-Check- Action (PDCA) cycle in its product devel- Environmental Action Plan opment to keep the integrated environ- mental impact1 of all products during their life cycles below the limit at which the Information of Development of Environmental global environment is sustainable. First, LCA-based design the Eco Balance2 data on environmental environmen- environmental technologies improvement activities tal impact of Page 16 Page 17 impacts caused by overall business overall opera- tions (Eco activities are identified and utilized for Balance) establishing targets for products covered Design system • Target of planning by the action plans (Plan). The design • Design evaluation LCA for individual themes division then sets priority themes for re- • Evaluation at intro- duction to the market spective models and draws up LCA-based Cost informa- designs3 to achieve the targets (Do). Next, tion the Eco Balance data are utilized again to evaluate the achievements (Check), and the results are reflected in the next
development targets (Action). The Group Disclosure of information See page 18. is also committed to developing environ- mental technologies that reduce environ- Sustainable environmental management mental impact caused by its products and disclosing relevant information.
1. See page 9. 2. See page 51. 3. See page 16.
● History of Improving the Environmental Performance of Products Activities In the 1980s, the Ricoh Group began 1980s– • The Ricoh Group begins to establish individual criteria, such as those for noise, to develop products to meet individual chemicals contained in its products, and energy conservation.
standards, such as noise, the chemicals 1990 • Product Design Committee, Environmental Technology Committee and Eco Mark contained in the products, and energy Committee established.
conservation. In 1990, various committees 1994 • The concept of the “Comet Circle” completed. were established to reduce environmental • LCA Study Group established. • LCA activities under individual themes to reduce the environmental impact of impact through an integrated approach. each product and overall operations promoted. These committees began studies to im- 1998 • The concept of Eco Balance introduced. prove the environmental performance of • Environmental Action Plan based on the Eco Balance prepared. all products throughout their life cycles. • The Ricoh Group starts to build the Environmental Impact Information System.* In 1994, the LCA study group was estab- *See page 49. lished. In 1998, the Ricoh Group began 2000 • The Environmental Impact Information System completed. activities to identify the environmental • The Ricoh Group begins to disclose information on environmental impact of prod- ucts that was compiled based on the LCA (Type III Environmental Declaration). impact of its overall operations using Eco • The Ricoh Group begins to integrate data on environmental impacts caused by Balance, and to reduce the environmental each product and by overall operations. impact of processes with larger envi- 2002 • Environmental Action Plan prepared based on integrated environmental impacts.
ronmental impacts on a priority basis. 2003 • The Ricoh Group clarifies the concept of LCA-based design, and begins to im- In 2002, the Ricoh Group established an prove the system and tools to promote the concept.
environmental action plan based on the 2004 • Digital camera with an LCA-based design launched evaluation of integrated environmental impacts. In 2003, the Group began to further improve various tools to promote Life Cycle Assessment (LCA) LCA-based design. In 2004, Ricoh mar- LCA means quantitatively identifying which and how much environmental impact exists in the life keted products in which environmentally- cycle of a product, from the gathering of resources for the production of raw materials to manufacturing, transportation, marketing, use, maintenance, collection, recycling, and disposal. LCA may also be applied sensitive substances were completely to part of the above cycle. elimiated4 in line with the company’s own standards. 4. See page 28.
15 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Caplio R1
Promotion of LCA-based Design TOPIX
LCA-based design for digital cameras (Caplio R1) LCA-based design is not a simple process of designing from the viewpoint of LCA; Through LCA-based design reduced Promotion of LCA-based design for it is a process where targets are set to 12% of the cameras’ environmental effective environmental impact reduction reduce the environmental impact of prod- impact throughout their life cycles The Caplio R1 was developed with the aim ucts throughout their life cycles. Thus, of reducing 10% of its environmental im- LCA-based design is a process where Environmental impact reduction pact throughout its life cycle, from material environmental impacts are reduced based and performance improvement production, assembly, logistics, and usage on PDCA. To effectively reduce the envi- The Caplio R1 is a 25mm-thick com- to disposal. We focused on reducing the ronmental impacts of all its products over pact digital camera equipped with a amount of raw materials used and power generations, the Ricoh Group places an im- 4.8× wide-zoom lens and was launched consumed. As a result, raw-material con- portance on the “integrated environmental in September 2004. In addition to its sumption was reduced 17% and power impact” of all products throughout their life improved functions, the camera’s envi- about 31.5% of those of its predecessors. cycles, and has established numerical tar- ronmental impact is significantly lower Throughout their life cycles, we achieved gets for reduction. Thus, the Ricoh Group is than that of its predecessors. a 12% reduction, exceeding our original making an effort to establish an LCA-based target. design process based on PDCA. In addition, the Group is developing a CAD system and ● products that are environmentally conscious assessment system that facilitate the design A System for Efficient Promotion of LCA-based Design throughout their life cycles. This system process. is utilized in environmental impact assess- CAD System for LCA-based Design ments by unit and by part as well as for pre- The Ricoh Group developed and oper- paring EcoLeaf Type III environmental labels LCA-based Design Process ates a CAD system to avoid the er- to disclose LCA information. In fiscal 2004, roneous designations of materials, the more information on the environmental im- Target setting for next environmental safety of which has not pact by material and by part, environmental generation machines based on LCA and inte- been verified, or those materials that do impact caused by chemical substances, and grated environmental impact not conform to the recycling plan, in a environmental impact due to transportation drawing prepared by a person in charge became available. Consequently, a simula- Simulation and planning of design. The system is interlocked tion of how a change in the material used with a database that contains not only for a part affects the environmental impact
Evalua- LCA information on costs and quality of throughout the product’s life cycle, for ex- tion materials but also information on envi- ample, became possible at the design stage. ronmental conservation, such as the use Design of environmentally-sensitive substances Assessment of Recyclable Design that are prohibited by the Ricoh Group* More efficient reuse and recycling can be and targeted for total elimination as well realized by simplifying the disassembly and Evalua- LCA tion as the results of evaluations on recy- sorting of products collected after use and Basis Business Sites Products Concept clability. The Group also maintains an choosing materials that contain less chemi- extensive database to share information Production cal substances and are easily recyclable. on the total elimination of environmen- In 1993, Ricoh announced its “policy on Disclosure of informa- tion on the environ- tally-sensitive substances and exchange recyclable design” aimed at significantly Evalua- mental impact of opinions with those in charge of design, reducing the time and cost of recycling tion products using LCA and Type III environ- procurement, or any relevant divisions. (e.g., fewer screws used in machines and mental declaration *See page 28. standardizing plastic materials). Ricoh also Sales and use applied “recyclable design” and a “product Assessment System for LCA-based assessment system” to its entire line of copi- Design ers, facsimiles, laser printers, and multifunc- Ricoh is developing an operational tional copiers. Following the improvements system, based on data collected by the made at some stages, in fiscal 2003, Ricoh sustainable environmental management implemented level 6 of its recyclable design information system, to manufacture policy.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 16 Improving Our Products Concept of Product Development
Promotion of Development of Environmental Technologies Structure to Develop Environmental Technologies
The development of environmental technol- Corporate Technology Planning Division Makes plans concerning technologies for the ogies is one of the most important efforts Ricoh Group. to realize sustainable environmental man- Conducts the development of environmental Research and Development Group technologies to create values for customers agement. It is the basis for providing cus- from a long-term perspective.
tomers with “products that unobtrusively Imaging Engine Development Division Conducts the development of environmental technologies concerning imaging elements. contribute to a reduction in environmental
impact while in use” and for simultaneously Software R&D Group Conducts the development of environmental President technologies concerning software elements. realizing both a reduction in environmental impact and the creation of economic value. • Product Development Division These divisions, etc. apply environmental The Ricoh Group has established medium- technologies created by R&D divisions to • Production Division products, and provide these environmentally and long-term plans for the four fields, • Affiliates etc. conscious products to customers and society.
namely, “energy conservation,” “resource Researches the future trend of laws and reg- Corporate Environment Division ulations that are expected to affect the Ricoh conservation and recycling,” “pollution pre- Group's environmental technologies and in- vention (environmental comfort),” and “re- formation on competitive products.
duction in paper use in printing/copying.” (The Ricoh Group’s) Environmental Technology Committee Not only the R&D Division but also all busi- ness divisions and affiliates are engaged in developing environmental technologies and storage of distribution data per item leads problems through streamlined collection products. In fiscal 2004, in an attempt to to significantly accurate estimates of the and recovery processes. further drive these efforts, the Ricoh Group amount of used products collected. The ac- established its Environmental Technology curacy of the estimates can be improved by Studying Fuel Cells that Do not Use Committee to share technologies among correcting errors and reflecting collection Fossil Fuel Group companies and launch new techno- results in subsequent estimates. In the area of new technologies, we pro- logical applications. This technology can be used to prepare ap- mote the development of new forms of propriate plans to manufacture and market energy, such as fuel cells. We mounted a Estimating the Amount of Used recycled machines based on detailed esti- hybrid power generation system, which Products Collected mates of the number of copies produced consists of direct methanol fuel cells and In September 2004, Ricoh developed a new per model in a given region during a given secondary cells, on a Ricoh GelSprinter (Gel technology that estimates the amount of length of time (monthly, semiannually, an- Jet printer) and exhibited it at Eco Products used products collected from the market. nually). In April 2005, an estimate system to 2004. Working with Tohoku University and Estimates are made by sampling useful be used in the manufacturing and market- Nagaoka University of Technology, Ricoh data, such as the number of employees ing of recycled machines was established. is also carrying out research and develop- and the number of copies produced, from This system is expected to bring about a ment on ethanol fuel cells that use biomass a customer database. The analysis and range of benefits such as reducing logistics instead of fossil fuel.
Development of Color Rewritable Media Data on the estimated amount of used products collected (conceptual) Ricoh, using a photochromic compound, has developed a new medium to control Accurate estimates of even the significant Actual results fluctuations in the amount collected color development with light. When light Estimates is applied to the photochromic compound, its state changes and the wavelength of the absorbed light changes. That is, color development can be controlled by chang- ing the light being applied. This technology may lead to the development of media such Number of units returned as papers and films on which color images can be rewritten several times. Rewritable
Months after sales media may reduce paper consumption by a significant margin.
17 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Disclosure of Environmental machine produces 523.2kg less CO2 emissions parts, and environmental safety. * For details, refer to the following Web site. Information of Products over five years because the reduced environmen- tal impact of its improved energy-saving features http://www.ricoh.com/environment/label/type2/index.html The main purpose of disclosing environmental more than compensate for the environmental information of products is to inform customers impact of its capacitor. *See Page 20. Type III Environmental Declaration of the excellent environmental performance of As green purchasing is increasingly popular at Ricoh’s products. In addition, it is also important ● Disclosure of Information present, the timely and global disclosure of in- to inform society of Ricoh’s environmental con- using Environmental Labels formation is increasingly important, not only for servation activities and their results, and disclose the selection of products by customers but also environmental information in a positive manner. Type I Environmental Labels for sustainable environmental management by For this purpose, Ricoh is firmly committed to Type I environmental labels have been estab- the Ricoh Group. The Ricoh Group, following the publicizing the results of LCA studies, technology lished in countries and regions pursuant to Type III Environmental Declaration, continuously development, and evaluation methods at aca- ISO 14024 standards. These labels, which are endeavors to quantify the environmental impact demic societies and conferences. Furthermore, placed on products and shown in brochures, of products using LCA and disclose this infor- Ricoh is contributing to the formation of various help customers decide which products to buy. mation. In addition, the Ricoh Group is making environmental labeling in the world, and is mak- Ricoh’s criteria for product design used to pro- efforts to promote the Type III Environmental ing an effort to acquire various certifications. mote global green marketing are actually more Declaration. In fiscal 2004, the Ricoh Group severe than those set by the international Type acquired certification for its digital cameras and ● Publication of Information I environmental label. Moreover, Ricoh actively had its certification for its copiers and laser at Academic Societies and contributes to establishing Type I environmental printers renewed by the EcoLeaf Type III envi- Conferences labeling criteria in many countries. In fiscal 2004, ronmental labeling program. Ricoh acquired Type I labels from New Zealand LCA of Capacitor-equipped Digital and Taiwan. Multifunctional Copiers Launched in fiscal 2003, the imagio Neo 752 Type II Environmental Labels series, high-speed multifunctional digital copi- Type II environmental labels are ers, are equipped with Hybrid QSU, which is given to products that satisfy an integration of Ricoh’s quick start-up (QSU) standards independently set by technology* and a capacitor, an electrical stor- each company. The Ricoh Group age device. As a result, the time it takes for the has defined the Recycle Label, machine to recover from energy-saving mode and has set its own standards for * For details, refer to the following Web site. was reduced from 300 seconds to only 30 sec- recyclable designs, reuse rate of http://www.ricoh.com/environment/label/type3/index.html onds. This may further encourage customers to use the energy-saving mode, and a significant ● Green Label*/ ● International Energy energy conservation effect can be expected International Environmental Labels Thailand Star Mark/Japan, for which the Ricoh Group Qualifies the United States, from the customers’ side. On the other hand, Europe, etc. * Type I Environmental Labels the installation of a capacitor as a new device http://www.ricoh.com/environment/label/type1/index.html can mean additional consumption of energy and resources. In an LCA comparison between the ●
Eco Mark*/Japan Basis Business Sites Products Concept energy/resource consumption of the imagio Neo 752 and that of an earlier model (the imagio Neo ● Environmentally ● Energy Efficiency Friendly Label*/ Labeling Scheme 751), however, it was discovered that the newer Hungary (EELS)/Hong Kong
LCA Comparison of Capacitor-equipped Machine and Conventional Machine (CO2 emissions) An example of the Eco Mark on an imagio Neo 753 series model Increase due to equipment of capacitor (certification no. 03117032) (Unit: kg-CO2) 1,200 1035.1 523.2 Reduction ● Blue Angel Mark* ● Environmental ● Green Mark*/Taiwan ● Environmental 800 of about 51% (BAM)/Germany Choice Choice*/ 400 59.5 Program (ECP) New Zealand 452.4 Mark*/Canada 0 imagio Neo 751 imagio Neo 752 Conventional machine Capacitor-equipped machine Scope of LCA: Environmental impact of materials used in capacitor, “manufacturing” and “transportation” is converted into CO2 emissions. The life of a copier is defined as five years.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 18 Improving Our Products Energy Conservation and Prevention of Global Warming
Development of User-Friendly and Energy-Saving Technologies
● Concept
energy-saving mode, allowing users to 1 1.38 2
make copies whenever they need to. It is 0 0 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 also expanding the product line of QSU- (FY) (FY) equipped machines. Meanwhile, reducing Energy conservation values for copiers are calculated as follows: Σ [
tion technologies for alternative 0.0 0.0 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 paper and rewritable paper. (FY) (FY) Energy conservation values for facsimiles and printers are calculated as follows: Σ [
19 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 QSU, Energy-Saving Technology that Realizes Energy-Saving in Standby Mode and Quick Recovery from Energy-Saving Mode
According to Ricoh’s market research, most consumers pre- saving mode, consumers will not use the function because fer copiers that recover from energy-saving mode in a shorter they cannot make copies whenever they need to. That is, a time (see pie chart). It also shows that many users of machines copier/printer that takes longer time to recover from standby that need a longer time to recover from energy-saving mode mode consumes extra energy in the mode. Users of products do not utilize an energy-saving function and many users of to which QSU technology is introduced seem to be free from products to which QSU technology is introduced make use of stress and practice energy conservation unconsciously. the function. If it takes too long to recover from the energy-
Convventional machines ● QSU technology incorporated in Q How long can you wait for a copier to Aficio (imagio Neo) series begin operating from standby mode? (1) Ultra-thin shell-fusing roller Conventional Conventional In order to realize quick start-up, the fusing roller pressure 11-30 seconds 31-60 seconds roller fusing roller was thinned as much as possible to shorten the temperature rise 13.0% 2.7% time. Toner Paper No answer (2) Twin heaters Because a thin roller is apt to get cold, 1.6% the temperature is carefully and Machine with QSU technology Low surface effectively adjusted by using two pressure separately controlled heaters. (1) Ultra-thin shell-fusing (3) Low-temperature fixing toner roller Sponge This toner ensures a fixity that is equal to pressure or higher than that of conventional toner (2) Twin roller 10 seconds or below heaters even at low temperatures and supports both energy saving and the quick startup 82.7% (3) Low-temperature Paper function. * Research results in Japan fixing toner
Ricoh Achieves the World’s First the imagio Neo 752ec/602ec, which quality and productivity. In the new series, 10-Second Recovery Time achieves a 10-second recovery time from capacitors are used both for printing and to High-Speed Digital Multifunctional energy-saving mode. The capacitors have help the restart. Using capacitors in this way, copier: imagio Neo 752ec/602ec a quick charge and discharge capability. In Ricoh succeeded in achieving a 10-second In fiscal 2003, Ricoh introduced the HYBRID the past, capacitors were used to supply recovery time (about 1/30 that of existing QSU, an integration of quick start-up (QSU) heat to the fusing roller. This is because machines*) from energy-saving mode with- technology and capacitors (electric storage although the ultra-shin fusing roller, one of out lowering productivity. This is the first devices), to the imagio Neo 752 series of the QSU technologies, shortens the temper- time in the world that a ten-second recovery high-speed digital multifunctional copiers. ature rise time, papers tend to absorb heat time has been achieved in the field of high- This enabled a 30-second recovery time easily from the fusing roller during high- speed digital copiers. from energy-saving mode. In fiscal 2004, by speed printing, such as at 75 pages/min., * Comparison with imagio Neo 750 model 75 * Capacitors are incorporated only in the 100V machines marketed improving the HYBRID QSU, Ricoh launched which resulted in a failure to maintain copy in Japan. Basis Business Sites Products Concept
Power Consumption Compared with Existing Machines Electric power More power is AC power wasted during supply existing standby. machines Restart Restart Standby Standby Copying Copying
Time
Electric power Electricity is stored in Main heater the capacitor during standby to be effec- imagio Neo tively used in restart. 752ec/602ec Restart Restart Sub-heater Standby Standby Copying Copying Charge Charge Paper Time
Pressure roller Fusing roller Capacitor
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 20 Improving Our Products Energy Conservation and Prevention of Global Warming
Enrichment of Energy-Saving Product Lines In fiscal 2000, Ricoh marketed user- friendly and energy-saving products, the Aficio 1035/1045 (imagio Neo 350/450), which use Ricoh’s original QSU energy- saving technology. Since then, Ricoh has actively incorporated this technol- ogy into its copiers and printers. In fiscal 2003, Ricoh developed the HYBRID QSU, an improved QSU technology designed for high- speed machines. Also in fiscal 2004, Ricoh The imagio Neo 752ec model 75 with developed the imagio Neo 752 ec series with optional equipment a copying productivity of 75 pages/min., and a 10-second recovery time from energy-saving mode. This completes our extensive energy- saving product line, with machines with pro- Lineup of Products with QSU Technology in Japan ductivities ranging from 13 pages/min. to 75 Time required to Printing speed Energy consumption Products recover from energy- pages/min in Japan. efficiency (/min.) saving mode
30-Second Recovery Time for Color Copier imagio Neo 135 13 pages 10 seconds 14Wh/h Printers imagio Neo 165 16 pages 10 seconds 14Wh/h Ricoh launched color printer Aficio CL4000DN imagio Neo 221 22 pages 10 seconds 29Wh/h (IPSiO CX400) with a copying productivity imagio Neo 271 27 pages 10 seconds 29Wh/h of 25 pages/min. in February 2005. This ma- imagio Neo 350RC 35 pages 10 seconds 34Wh/h chine, which has a 30-second recovery time from energy-saving mode and consumes less imagio Neo 352 35 pages 10 seconds 33Wh/h than 6W of energy in standby mode, com- imagio Neo 450RC 45 pages 15 seconds 49Wh/h
bines user friendliness with energy-saving. imagio Neo 452 45 pages 15 seconds 48Wh/h
imagio Neo 603 60 pages 30 seconds 57Wh/h
imagio Neo 602ec-75 60 pages 10 seconds —
imagio Neo 753 75 pages 30 seconds 117Wh/h
imagio Neo 752ec-75 75 pages 10 seconds —
Printer IPSiO NX 86S 20 pages 12 seconds —
IPSiO NX 96e 25 pages 12 seconds —
IPSiO NX 660S 22 pages 10 seconds —
IPSiO NX 760 28 pages 12 seconds —
IPSiO NX 860e 32 pages 12 seconds —
Aficio CL4000DN (IPSiO CX400) IPSiO NX 920 45 pages 15 seconds —
Indirect Energy Saving through Reduced Paper Consumption
Development of User-Friendly gies that are more user-friendly. The Aficio duplex copying productivity* while in contin- Duplex Copying Function with High 2075/2060 (imagio Neo 753/603) series, in uous operation. Many of our multifunctional Productivity which a single-path system is used, simul- digital copiers also achieve 100% duplex To provide more customers with user- taneously reads both sides of a two-sided copying productivity while in continuous friendly duplex and n-up copying functions document with a single scan by two scan- operation. (copying multiple pages on one sheet of ning sections, and realizes higher-speed * Duplex copying productivity (%) =(Time spent on simplex duplex copying)/(Time spent on simplex simplex copying)× paper) and to reduce paper consumption duplex copying of two-sided documents at 100. The time is measured from the moment the desired number of copies is entered and the “Copy” button is pressed to the by users, Ricoh has developed higher- the same speed as single-sided document moment the copier is ready for the next batch of copying. speed duplex and n-up copying technolo- copying. The series also achieves 100%
21 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Solutions to Reduce Paper N T E R V I E W Customer feedback Consumption for Users Introduction of the Ridoc IO Gate Ricoh provides its customers with print- (integrated print management system) Keio University ing solutions to realize an ideal printing and printers environment that meets each customer’s The introduction of an integrated print management system business needs. In addition, document brought paper consumption down approximately 50%. solutions are available to scan and digitize paper documents, and confirm/share the data on networked PC screens. With these solutions, Ricoh contributes to a reduction in paper consumption for its customers.
RECO-View® IC Tag Series that Visualizes Rewritable IC Tag Information Rewritable IC tags that record the latest inventory, production capacity, etc. are now used extensively to manage information in many different areas such as production and distribution. However, these IC tags Improvement of printing Improvement in user have a drawback that the recorded data is environment a big concern convenience for students invisible. Using thermal rewritable tech- Among other things, Keio University was and reduction in cost and nology that is used for loyalty cards, etc., concerned about the need for better print- environmental impact Ricoh has developed the RECO-View® IC ing environment to deal with its growing Keio University introduced Ricoh’s inte- Tag series that makes it possible to display technological and administrative require- grated print management system to its and rewrite data recorded on IC tags. This ments. At the Mita and Hiyoshi campus- Mita, Hiyoshi, Yagami, and Shinanoma- technology enables simultaneous rewrit- es, every two PCs were locally connected chi campuses at about the same time. ing of information on IC tags and printed to one printer. This setup necessitated The on-demand pay printing system is images on sheets and tags. These IC tags a considerable number of printers and connected to 57 printers in total. The were tested at the Ricoh Numazu Plant and was causing network connection saves maintenance marketed in December 2003. Today, print- immense work and cost, and the optimal system ers, readers and writers that respond to problems in allocation improves convenience for the RECO-View® IC Tag series have been terms of cost students. Under this system, users pay launched by different makers, and RECO- and machine ¥5 per copy for black-and-white printing View® IC Tags are used by more than 30 maintenance. and ¥30 per copy for color printing. This companies, mainly in the manufacturing made students more aware of the cost of sector. printing, and some campuses succeeded
On-demand printing system in cutting down the number of copies to Basis Business Sites Products Concept The printing function can be ex- ecuted by selecting the printing job about 50% that in the previous year. at the terminal next to the printer.
Printer for IC tag sheet
RECO-View® IC tag sheet
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 22 Improving Our Products Resource Conservation and Recycling
Global Promotion of Sales of Recycled Copiers Based on the “Comet Circle”
Concept
150,000 258,949 237,275 600 812 817 parts used by a factor of at least 20 100,000 209,919 677 671 181,039 (compared to fiscal 2000, in Japan) 50,000 300 0 0 Improve the collection rate of used 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 (FY) (FY) products and toner cartridges by * Up to fiscal 2001, the amount of collected toner cartridges included the weight of the remaining toner inside the at least 10% in terms of the num- cartridges. In fiscal 2002, however, the calculation method was improved so that only the weight of the toner ber of units collected (the Ricoh cartridges is included.
Group as a whole, compared to fis- Segment Environmental Accounting of the Product Recycling Business (Japan) cal 2000 figures) Effects Costs Increase the number of resource- Economic benefits Effect on environmental recirculating-type products mar- Items Costs Items Benefits conservation Product recycling cost ¥682 million ¥3,034 Amount of keted by a factor of at least 20 (in Sales million resource Amount of Collection/resource Japan, compared to fiscal 2000 ¥2,893 million recovery: final recovery cost 33,096 (t) disposal: ¥2,648 figures) Social effect Up 3,868 (t) from that 177 (t) Total cost ¥3,575 million million in the previous year Improve the resource recovery rate for used products and toner car- * Social effect refers to the cost of waste disposal that customers no longer have to pay. tridges. source recovery rate are increasing Future Action Products steadily (see graphs 1 through 4 ). Ricoh will endeavor to offer products Japan: 98%, Europe: 85%, Ricoh will continue to promote high- that have low environmental impact The Americas: 95%, ly efficient collection and resource and cost by improving the rate and Asia-Pacific: Over 85% recovery methods. In fiscal 2004, quality of the method employed to Toner cartridges the imagio Neo 350RC/450RC series collect used products and increasing Japan: 98%, Europe: 85%, (resource-recirculating-type prod- the number of resource-recirculat- The Americas: 100%, ucts with an excellent energy-saving ing-type products manufactured and Asia-Pacific: 85% function) was put on the market. The marketed. Through these activities, sales of resource-recirculating-type the company will further promote Review of Fiscal 2004 products increased by a large mar- improvements in profitability in its The number of used products and gin (24.3 times that marketed in fis- recycling business. toner cartridges collected and the re- cal 2000) and the goal was attained.
23 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 More Recycled Copier Models N T E R V I E W Customer feedback Available and Increased Sales Introduction of Recycled
Expanding the Production Line for quality recycled machines efficiently. More Recycled Machines than 40% of recycled machines produced in
(kg- CO2) of work checks, work instructions, recy- pean Green Center in the Netherlands. Used 150 cling, and overall process management, the products collected at the center are recycled 139.8 120 About 45% company has succeeded in producing high- at Ricoh UK Products Ltd., a production reduction site in the United Kingdom, to be sold as 90 recycled machines and toner cartridges 84.5 60 with the manufacturer’s guarantee. Ricoh UK Ltd., a sales company in the United 30 Kingdom, opened the UK Green Center
0 in January 2004. The center produces imagio Neo 450 imagio Neo 450RC (new copier) (recycled copier) reconditioned copiers of the same quality * A comparison is made by calculating the annual as those produced at plants by combining environmental impact of new and recycled copiers over a five-year-period and ten-year period, respectively. Ricoh UK Products’ know-how and the field * Figures for CO2 emissions by copiers in operation at customer sites were not included in the calculation of the experience of Ricoh UK Ltd. data. Production line for recycled machines at Ricoh Thailand
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 24 Improving Our Products Resource Conservation and Recycling
European Countries Establish policy “customers can return everything Printer Cartridges Now Returnable Framework to Cope with the EU they buy from Lanier to Lanier.” Prepaid through the Mail WEEE Directive labels are enclosed in packages and can be
Special sticker attached to the corner of a collected package first introduced in January 2001, and today about 50% deterioration, and durability of the packaging materi- of copiers manufactured in Japan are shipped in this als. And there was still another issue to be tackled. packaging.” Since cushioning materials are not used in resource-
25 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Reusing OPC Aluminum Tubes tons of aluminum alloy, the material of the Satellite Filling Promotes the Reuse
In March 2003 Ricoh started recycling tion of 71.3 tons of CO2 a year.
transportation, cut CO2 emissions by 87% compared with new products.
Eco-packaging Conventional resource- Conventional resource-recirculating eco-packaging recirculating eco-packaging The new user-friendly eco-packaging, launched in January introduced in 2001 2005, can be refolded after being collected.
recirculating eco-packaging, the product needs to be stronger as well. It is clear, Basis Business Sites Products Concept then, that the development and use of eco-packaging consists of more than just designing the packaging. It is an innovation that cannot be implemented without cooperation between suppliers and the whole Ricoh Group, and en- compassing product design, distribu- tion, and dealers. Ricoh is striving to advance the evolution of packaging.”
In only a small space, anyone can easily refill with toner.
Development staff
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 26 Improving Our Products Pollution Prevention
We are reducing the environmental impact that a product has during its lifecycle by reducing environmentally-sensitive substances contained in our products.
Concept
end user comfort levels, the Ricoh (%) Group is tackling important issues, 100 100 100 100 98.9 specifically reduction of environ- 80 95.4 88.9 89.3 mentally-sensitive substances con- 87.8
60 71.1 66.1 66.3 tained in its products and reduction 64.1 of noise, ozone, dust, and volatile 40 58.2 47.5
organic compounds (VOCs) emis- 20 34.8 sions at the end-user stage. 0 Environmentally-sensitive sub- 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 (FY) (FY) (FY) stances contained in products do (Calculation method to determine the amount of chemical substances used in one product) Σ (Amount of chemical substance contained in one product × number of products sold)/Σ number of products sold not affect the environment when the (worldwide) products are in use, but they will * Figures for the amount of chemical substances contained in each product are not the average for all models but the amount used in a representative model. Therefore the figures are being renewed along with the progress of affect the environment when the research. products come to the end of their 2 Changes in the Level of Noise Emitted 3 Achievement of Standards for Environmen- by Color Copiers tally-sensitive Chemical Substances lifecycle and are improperly dis- Noise emitted during operation posed of. An eco-balance* assess- Noise emitted while in standby mode 80 ment shows that reducing the use Models that Ricoh 70.4 68.7 68.9 Eco Mark (Japan) 68.8 Achieved the Standards 3 of these substances will ultimately 70 Standards1 (mg/m3) (mg/m ) 67.2 lessen the environmental impact 60 Ozone 96/96 0.02 0.02 a product has during its lifecycle. 52.4 49.9 50 It will also reduce recycling costs. 43.8 41.2 46.0 Accordingly, the Ricoh Group has [dB (A)] Noise value 40 Dust 96/96 0.075 0.075 given top priorities to these chal- 30 2000 2001 2002 2003 2004 Styrene 96/96 0.07 0.07 lenges. *See page 51. (FY) * Calculations are based on the weighted number of color copiers and color printers sold and converted into 1. Figures show the number of models that achieved the a capacity of a copier that produces 50 sheets per standards out of 96models (copiers, facsimiles, and printers) minute for all machines. marketed in fiscal 2004. Targets for Fiscal 2004 Review of Fiscal 2004 Future Activities Completely eliminate the use of All products marketed contained The Ricoh Group will strengthen environmentally-sensitive sub- none of the four environmentally- its strict management system for stances (i,e., lead, hexavalent sensitive substances (lead, hexava- environmentally-sensitive substanc- chromium, polyvinyl chloride, and lent chromium, polyvinyl chloride, es to readily cope with inquiries from cadmium) in products. and cadmium). Steady progress is customers who have an increasing Reduce noise levels by at least 2 being made in ensuring that our interest in chemical substances dB (weighted average value for products contain absolutely none of and their management, which is ex- the number of units sold out of the four environmentally-sensitive pected to further tighten. Regarding the number of units marketed in substances as a result of strength- Germany’s Blue Angel Mark that was fiscal 2000). ening the management system for revised in January 2004, 14 types of Observe Ricoh standards that the 14 groups of substances prohib- our products have received the mark cover environmentally-sensitive ited by Ricoh* (see graph 1 ). Noise (as of April 2005) and further efforts substances emitted by products, levels while in standby mode have will be made to comply with it. including styrene, ozone, and been reduced significantly, while dust. noise levels during operation have been reduced to the level of our goal (see graph 2 ). At the same time, all our products put on the market dur- ing fiscal 2004 satisfy the standards for environmentally-sensitive sub- stance emissions (see table 3 ).
*See page 28.
27 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Promoting Complete Elimination of
Use of Environmentally-sensitive Substances Prohibited by Ricoh, Substances No Longer Used under the Action Program, Chemical Substances RoHS Directive*
Marketing Products Pursuant to the RoHS Directive As a result of its efforts toward the total elimination of environmentally-sensitive Total Elimination Total Elimination substances, Ricoh began marketing in Ja- Working Group/ Working Group/ pan in fiscal 2004 the products pursuant to Design and Procurement and Procurement Manufacturing the EU’s RoHS Directive, namely, the imagio Divisions Divisions Neo C600 (Aficio 3260C) and the imagio Basis Business Sites Products Concept
Neo C285/355 (Aficio 3228C/3235C series) • Declaration on drawings and speci- • Research into chemical substances of color digital multifunctional copiers. fications contained in products • Assessment on replacing parts • Certification of non-use of prohib- Judgment on appropriateness of ited substances research results • Checking actual parts and raw ma- • Stricter management of respective terials design stages • Checking status of chemical sub- stance management at suppliers Establishing metrological technology
Building a seamless workflow and accelerated development for routine operations
The Aficio 3260C (imagio Neo C600) with optional equipment
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 28 Improving Our Products Pollution Prevention
Pilot Program for the Certification TOPIX of a System of Managing Chemical Substances Contained in Products Ricoh certified as a testing laboratory for the measuring of chemical emissions.
Emission-measuring testing laboratory set up at Ohmori Plant
29 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 N T E R V I E W Industry organization
BITKOM, the German IT Association
“Green procurement becomes popular more and more.” BITKOM, with a membership of 700 companies, is the largest association in the electronics and IT industries in Europe. Dr. Mario Tobias, from the Environment Division at BITKOM, talked about Germany’s environmental trends.
In Germany, more companies implement attention to chemicals in addition to com- green purchasing in, for example, office panies’ activities to conserve energy and products. Some companies and authorities recycle products. To be prepared for the not only follow BITKOM’s guidelines for future customers requirements and ques- green purchasing but have established their tions regarding environmental safety and own guidelines. One objective of the envi- health, BITKOM works close together with ronmental working groups within the related authorities and research insti- BITKOM is to harmonize the different green tutes like BAM (refer to BAM article) as well
purchasing guidelines within Germany. as with international standardization bodies Dr. Mario Tobias The future market is expected to pay more and NGOs.
N T E R V I E W Research institute
BAM, the Institute That Examined and Certified Ricoh’s Laboratory
“Measuring chemicals easily leads to the spread of user-friendly equipment.” The Federal Institute for Materials Research and Testing (BAM) was founded in 1870–71 and is a technical and scientific senior federal institute under the authority of the Federal Ministry of Economics and Labour (BMWA). In addition to conducting research on chemicals emitted from office equipment, BAM aims at the overall goal of improving public technical safety. The following is an interview with Dr. Oliver Jann and Dr. Olaf Wilke, who examined and certified Ricoh’s laboratory. From left: Dr. Jürgen Lexow, Dr. Oliver Jann, and Dr. Olaf Wilke
What chemicals are emitted same kind of examination as from office equipment, and the one we do on special- what impact do they have? ized testing laboratories. We Substances that are regulated by the Blue determined whether highly Angel Mark are benzene, styrene, ozone, accurate tests based on Blue
dust, and Total Volatile Organic Compounds Angel Mark standards can Basis Business Sites Products Concept (TVOC). TVOC in particular is a sum value be conducted. Also, because
of chemical substances that may have an it was the testing laboratory BAM Headquarters in Berlin impact on health and are watched closely. of a manufacturer, the point we took particular note of was whether its measuring techniques and management Regarding the certification the system would allow test results to be ability are excellent, so we certified it. It is of a private company as a disclosed properly while maintaining the a welcome step also for a private company testing laboratory independence of the sales division and to receive certification because the reliable Although this was the first time we exam- measuring division. We visited Ricoh’s measuring of chemicals easily leads to the ined a private company, we conducted the testing laboratory and confirmed that both spread of user-friendly equipment.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 30 Improving Our Products
2005 FOCUS 01 Chemical Substance Management in Cooperation with Suppliers Ricoh works toward the total elimination of environmentally-sensitive substances in cooperation with its suppliers
In January 2005, Ricoh launched the Aficio 3260C/3245C (imagio Neo C600/C455), a col- or digital multifunctional copier, in response to the European RoHS Directive*, which is aimed at the total elimination of environmen- tally-sensitive substances contained in prod- ucts. To this end, the procurement division, in addition to the design and manufacturing divisions, becomes an integral part for its role in establishing a production system that avoids contamination from environmentally- sensitive substances from the supplier’s side, which is located upstream of all busi- ness activities. Ricoh’s procurement divi- sion, working with roughly 1,000 suppliers and major production sites around the world, strives to establish and certify the Chemi- cal Substance Management System (CMS) to avoid contamination by environmentally- Imaging System Production Business Group sensitive substances. (Left) Shunichi Ogawa, Engineer, Procurement Development Group, Procurement Strategic Department, Procurement Control Center * EU Restriction of Hazardous Substances Directive: An EU directive to restrict uses of (Right) Susumu Kasa, Deputy Manager, Procurement Strategic Group, specific chemical substances for electric and electronic instruments, which came into Procurement Strategic Department, Procurement Control Center effect in 2003. Regulations will start on July 1, 2006. (Center) Susumu Takayama, Assistant Manager, Planning Group, Parts Manufacturing Department, Imaging System Component Production Division
N T E R V I E W Suppliers CMS establishment and Trading Konishisangyo Co., Ltd. certification process company (acquired certification on January 13, 2005)
Briefing suppliers on “We supported the creation of CMS by CMS guidelines suppliers, feeling that we belonged to the Mr. Katsuhide Chiba, Managing Director (left) Ricoh Group.” Mr. Makoto Tanaami, Assistant Manager, Technical Quality Service (right) Our first step was to create one CMS, we have to examine our suppliers in the same way Ricoh examines its suppliers. So, we asked Assisting suppliers CMS for one supplier. with their own CMS When we were initially asked to create CMS, we Ricoh to hold CMS examiner training for two of our establishment were really puzzled as to how we were going to employees. When we conducted our first examina- manage more than 40 suppliers. However, we tion, we supported our suppliers, making good were heartened by Ricoh’s suggestion that we use of our experience as a supplier that had been should first start with the creation of one CMS for examined and certified by Ricoh. As a result, the Internal screening of suppliers one supplier. CMS was completed at the end of fiscal 2004, and we acquired certification at the beginning of fiscal Two employees completed Ricoh 2005. We are committed to examining our more- Group’s CMS examiner training. than 40 suppliers while training our employees and Ricoh’s screening In order for us (a trading company) to create a accumulating know-how and experience. (document screening/ field screening) Certification
31 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 What is the Chemical Q Substance Management Q What is most important part Q What kinds of activities will System (CMS)? when creating a CMS? be taken in the future?
A CMS is a system of preventing A Promoting the scheme while A The establishment and certification products from being contaminated taking into account the business of CMS will be completed prior to with environmentally-sensitive type of the supplier is the main the enforcement of the RoHS substances. requirement. Directive.
To totally eliminate environmentally- Different suppliers have different potential As additional CMS efforts, model suppli- sensitive substances from its products, contaminants, depending on what they deal in. ers will be benchmarked and our know- the Ricoh Group needs to switch from There are eight business categories that are how will be provided to all suppliers the environmentally-sensitive substances closely related to the Ricoh Group, namely, throughout the world. Apart from primary used in parts, raw materials, and units pressing, molding, cutting, rubber rollers, me- suppliers, it is necessary to encourage to alternative substances and create a chatronic parts, electronic parts, assembly, and similar efforts from secondary and tertiary means of preventing products from being trading. In April 2004, the Ricoh Group began suppliers to encompass the entire supply contaminated by such influential sub- briefing suppliers at major production sites chain. To this end, we need to first of all stances in the manufacturing processes around the world while training judges to screen train our primary suppliers, who have al- of suppliers. CMS facilitate these efforts. and certify the CMS of suppliers. In Japan, one ready established a CMS, to be judges so Ricoh supports its suppliers by estab- model company from each of the eight categories that they will be able to support, screen, lishing and certifying CMS. Unlike EMS, above was chosen, and judges were dispatched and certify the CMS of secondary sup- there are no global standards for CMS. by Ricoh to support them in establishing CMS. pliers. Some form of support for this is Therefore, the Ricoh Group prepared its All of those companies have since established already in place, such as judges from own CMS guidelines1 in April 2004 and and received certification for their own CMS Ricoh accompanying primary trading revised them in November of the same between October 2004 and February 2005. companies when they visit secondary year. These guidelines contain eight items, materials manufacturers. By September including the identification of substances 2005, all primary suppliers for Ricoh’s prohibited by Ricoh2 and those subject to major domestic and overseas production the RoHS Directive, as well as procedures sites are to have completed and obtained for establishing CMS. certification for their CMS. This will mean 1. See http://www.ricoh.com/environment/guideline/02.html. that global CMS will be established before 2. See page 28. regulations pursuant to the RoHS Direc- tive will be enforced in July 2006. Briefing suppliers on CMS
NTERVIEW Suppliers Printing IKURA SEIKI SEISAKUSYO Co., Ltd. press (acquired certification on January 13, 2005) “Efforts were made to organize a system in which the mixing of prohibited chemical substances into parts and materials is avoided and Mr. Osamu Akimoto, Plant Manager, Director (left) such substances can be controlled and eliminated during procurement.” Mr. Tatsuya Todoroki, Manager, Manufacturing Section (right) Strict process management such as markers or cellophane adhesive tape, prohibited chemical substances, we decided to limit Basis Business Sites Products Concept without the use of expensive may contain prohibited substances,” may cause a the number of people in charge and conduct visual measuring equipment panic among the workers. Therefore, our plan was to inspections. Thanks to the cooperation of not only When we started creating CMS, we discussed eliminate prohibited substances in the procurement Ricoh but also various other companies, including whether we should purchase expensive measuring process (at the purchase stage) in order for factory an oil and fat manufacturer, we were able to acquire equipment or not. However, following Ricoh’s advice employees to work without worrying. CMS certification at an earlier stage. to direct our efforts to process management, we decided against the purchase and instead focused Utilizing Ricoh’s information on examining materials and goods and carrying out when examining materials and thorough process management. Although it is im- goods portant to teach the fundamentals of chemical sub- For the materials and goods we were unable to ex- stances to workers in each process, we must learn amine, we made the most of Ricoh’s accumulated in- to choose our words carefully. For example, saying formation on the chemical substances they contain. such things as “Goods that you use unconsciously, Also, regarding some of the materials that contain To prevent errors during visual inspections, materials and goods are classified into (1) those that satisfy Ricoh standards and (2) others.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 32 Improvements Made at Business Sites Energy Conservation and Prevention of Global Warming
We will reduce total CO2 emissions by 12% by the end of fiscal 2010 to help prevent global warming at a faster pace than set out in the Kyoto Protocol.
Concept 1 Scenario for Reductions in Total CO2 Emissions for Ricoh Group (production) in Japan up to Fiscal 2010 The Ricoh Group has set goals Innovations in Creation of new manufacturing that it wants to achieve by the end manufacturing processes and space-saving production processes lines, promotion of awareness
of fiscal 2010, aiming not only Introduction of cogeneration systems, Introduction of more 2 Installing new air conditioners and to attain the goals set out in the efficient facilities lighting systems Kyoto Protocol, but also to lead Introduction of natural Wind power, solar power, biomass, the efforts to prevent global warm- energy sources etc. Total CO Emissions
ing. Since a reduction in total CO2 Changes in total CO2 emissions (compared to fiscal 1990 figures) emissions is important in prevent- 101.3 101.3 (%) 100.0 100 101.1 ing global warming, the Ricoh 98.0 99.3 Group companies in Japan have set a higher goal of reducing total 94.8 emissions by 12% over the figures 93.1 91.6 91.0 in fiscal 1990 by the end of fiscal 91.4 92.6 12% reduction 90 2010, compared with the goal for 89.4 87.3 Japan of a 6% reduction set out in the Kyoto Protocol. Our group Target value for Fiscal 2010 companies are striving to reduce global warming under this goal, which has been set in anticipa- tion of an expansion in the scale of business. To attain this goal,
the Ricoh Group is working to in- 0 novate its production processes1, 1990 2000 2010 introduce more efficient facilities, (FY) and utilize natural energy sources. The Group positions its clean de- Segment Environmental Accounting of Energy Conservation Activities at Business Sites velopment mechanism (CDM)2 as a (The Entire Ricoh Group) Effects scheme to prepare for the risks of Costs unexpected expansions of produc- Economic benefits Effect on environmental conservation Item Main cost Costs Item Benefits Reduction item Amount tion and fluctuating power supply Cost of global Reduction in Business area ¥284.6 CO2 warming ¥576.9 million lighting and heat- rather than as a major CO2 reduc- cost million emissions 9,236.7 (t) prevention ing expenses tion measure. Efforts will be made * Reduction in CO2 emissions is a total of amounts reduced through measures to prevent global warming at production sites. to reduce greenhouse effect gases
other than CO2 by 10% over the level in fiscal 1995 by the end of Targets for Fiscal 2004 and fiscal 2010. Fiscal 2010 1. See page 35. 2. See page 37.
The Ricoh Group’s Targets for Reducing CO2 Emissions The Ricoh Group’s Targets for Reducing Greenhouse Effect (Total Amount Emitted) Gases Other Than CO2 (Manufacturing, Total Amount Emitted)
Target for Target for Target for fiscal 2004 Target for fiscal 2010 fiscal 2004 fiscal 2010
Ricoh and Ricoh 2% reduction 12% reduction Group manufactur- (compared to fiscal (compared to fiscal No more than a 1% ing subsidiaries 2000 figures) 1990 figures) 10% reduction increase (compared to fiscal Ricoh Group non- (compared to fiscal 1995 figures)
Japan 2% reduction manufacturing sub- 2000 figures) (company goals) The Entire sidiaries Ricoh Group
Ricoh Group manu- 2% reduction 10% reduction facturing subsidiar- (compared to fiscal (compared to fiscal
Japan ies 2000 figures) 1998 figures) Outside
33 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Review of Fiscal 2004
(10 thousand tons of CO2) production of consumables supplied 932 900 17.71 in Japan and France and the larger 16.23 16.48 3.47 15.84 16.12 15.90 (Hundred tons of CO2) 3.22 production of parts in China more 15 3.38 3.11 3.06 3.31 600 526 14.24 5 494 37 6 6 489 than offset the amount of energy 12.85 13.06 13.26 34 12.73 12.59 138 38 saved from improvements in manu- 10 400 130 136 346 facturing processes. CO2 emissions 324 309 at non-production sites decreased 5 200 by approximately 1.1% over the pre- 0 0 vious fiscal year’s levels (see graph 1990 2000 2002 2003 2004 Target for 2002 2003 2004 (FY) fiscal 2004 (FY) 3 ). New facilities were introduced for 1. Calculated using a CO2 emissions potential taken from an examination on greenhouse gas emission calculations greenhouse effect gases other than issued by the Ministry of the Environment. * Errors in converting to calories in graph 3 are corrected retroactively. CO2 aiming at achieving the goal.
Breakdown of Major Energy Consumption Future Activities 4 In promoting activities to expand The Ricoh Group (production) its business according to the 15th FY 2001 FY 2002 FY 2003 FY 2004 Medium-term Management Plan, Kerosene (k ) 7,012 7,628 6,652 6,377 which will start in fiscal 2005, Ricoh Heavy oil A (k ) 3,299 2,945 2,819 2,748 will strive to create a production pro- Town gas (1,000 m3) 11,942 12,823 14,640 15,351 cess that uses less energy by taking Electric power purchased 281,175 284,554 289,770 298,640 various measures, such as develop- (1,000 kWh) ing an energy-saving production process through the concerted ef-
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 34 Improvements Made at Business Sites Energy Conservation and Prevention of Global Warming
Innovations in Manufacturing Processes Energy-saving Manufacturing Processes and Spillover Effects to Achieve the Goal of CO2 Reduction
production process committee made up Utilities, such as air-conditioner compressors CO2 of people in charge of the Group’s major Lighting, cogeneration, new energy supply systems
production sites in Japan. The committee Input Output checks the manufacturing processes of Raw Business activities Manufac- Innovations in manufacturing processes those production sites, identifies energy materials turing Products
losses, and assigns a quota on reducing Facility Facility Facility
CO2 emissions. Focusing on innovations Manufacturing in manufacturing processes may save en- processes ergy at downsized production lines as well as have a spillover effect on associated equipment, such as air conditioners and air CO2 CO2 CO2 compressors, at production lines. The On- Demand Toner Filling Machine, developed in fiscal 2003, requires 1/40 of the installa- systems. This new machine also contrib- In fiscal 2004, downsized production lines tion space, and uses 1/4 of the electricity, utes to significant energy savings of asso- for photosensitive materials used in copiers compared with the conventional toner filler ciated equipment, such as air conditioners. were put in operation. (See below.)
Employee feedback
NTERVIEW Downsized production lines for photoconductor
Innovations in manufacturing processes cut CO2 emissions to 1/3. Small-lot production lines suited to super-cost-effective assembly lines for RAI became conditioned area that meet market demand for multipurpose, high-quality products urgent. We were required to build production lines that is only 1/92 the size were small, inexpensive, easy to carry, ready to use, previously needed. and environmentally conscious enough to fall under Yoshihiro Yamaguchi sustainable environmental management. Inspiration OPC Production Equipment Group OPC Production Center to reconsider the RS (Reprographic Supply) Products Division Breakthrough development of a manufacturing process leads to Small, cost-effective, easy to downsized production line success carry, ready to use When manufacturing photoconductor, photosensitive In September 2004, the first downsized mass produc- agents must be used in a clean environment. Large tion line was put in operation at RAI. CO2 emissions per Appropriate for sustainable production lines require a huge space, and thus con- line were cut considerably, to less than 1/3, which was environmental management sume a tremendous amount of energy to clean the air much more than the original goal. This satisfied all of Photosensitive materials used to be manufactured completely. We threw out our stereotypical idea of the our requirements, such as reducing the time needed to at large-scale facilities and were financially and envi- conventional production line, i.e., aligning several tens rinse without using detergents and completely eliminat- ronmentally adverse. For future expansion, we began of photoconductor on a palette, and devised a one-at- ing industrial waste. For this project, I am convinced developing innovative technologies and relevant equip- a-time production method for an ultimately small, cost- that the significant reduction in environmental impact ment geared toward more efficient production around effective facility. Consequently, our new line requires that we achieved is attributable to a drastic reconsid- 2001. In 2002, we expected the demand for small approximately 1/4 or less the installation space* and eration of the manufacturing process. We will build on photoconductor used in printers and color copiers to about 1/3 the capital investment of conventional lines. this achievement to develop a mass production line increase and drew up a plan to establish appropriate Furthermore, a local air-conditioning system was ad- with the same scale but more than double the produc- production lines at Ricoh Asia Industry (Shenzhen) opted to clean the environment—a different approach tivity. In such a way, we can continue contributing to Ltd. (RAI), one of the major manufacturing subsidiaries from that of previous systems, which cleaned the air the sustainable environmental management. of the Ricoh Group in China. The need to customize throughout the entire facility. This resulted in an air- * Ratio of facility area to per-unit production capacity
35 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 All-employee Participatory Activities Introduction/Promotion of the Use Reduction of Greenhouse Gases for Energy Conservation of Natural Energy Systems other than CO2
For the production area, a remotely control- about 357 tons. Ricoh also concluded a offset their CO2 emissions. By shouldering lable canopy switch has been installed to five-year agreement in March 2003 to pur- the cost of planting 3,500 trees in Scotland, control the lighting system in each section. chase biomass green electricity. This will Ricoh UK offset 100% of the CO2 emissions
When the operation of air compressors, a lead to a reduction in annual CO2 emissions generated by its head office company cars, major component of manufacturing facilities, of about 100 tons. the electricity and gas used at the office, was switched from around-the-clock use to * This system is carried out by power companies to promote the the trains/buses used by employees to expansion of natural energy. use only when the production lines were run- http://www.natural-e.co.jp/english/press1-e.html#J01 commute, the airplanes used on business ning, employees took the initiation to make trips, and the hotels employees stayed at improvements themselves on production while on business trips. Ricoh UK plans Green Power certification mark lines by taking countermeasures against air to include company cars used to conduct leakage. field sales and services in its CarbonNeu- tral efforts in the future and to continue to
Switching Boiler Fuel and Boiler Types look for ways to reduce CO2 emissions still
To reduce CO2 emissions, Ricoh Yashiro opportunities.
Plant switched its boiler fuel from kerosene 1. “CarbonNeutral” describes a state in which CO2 emissions Basis Business Sites Products Concept are offset by the planting of trees and/or other natural means. to town gas (13A) and switched boiler types CarbonNeutral is a registered trade mark of Future Forests. 2. http://www.futureforests.com/index.asp from fire-tube boilers to small, once-through boilers for higher cost efficiency. The project was funded by subsidies from the Ministry of Economy, Trade and Industry’s program to encourage facilities that consume a con- siderable amount of energy to switch to natural gas. As a result, Ricoh Yashiro Plant increased its energy efficiency from 85–90% to 96% and reduced its annual CO2 emis- sions by about 35% (1,720 tons/year), NOx by about 74% (according to the actual figure monitored), and SOx to zero. Office of Ricoh UK Ltd.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 36 Improvements Made at Business Sites Energy Conservation and Prevention of Global Warming
Introduction of CDM tain rules. Developing countries benefit choose projects that contribute to the con- The Clean Development Mechanism (CDM) from this mechanism as well since they are servation of ecosystems and improvement allows industrialized countries to conduct given opportunities to receive investments of living standards of the local people. In anti-global warming projects in developing and technology transfers. Ricoh uses CDM terms of the organizations that execute countries, thereby helping those countries as one of its risk management strategies in projects, Ricoh assesses their commitment
comply with their commitment to reduce achieving its CO2 reduction goal for 2010, to corporate social responsibility. In fiscal greenhouse gas emissions specified under even if its production volume far exceeds 2004, Ricoh signed agreements with the the Kyoto Protocol. If businesses in devel- expectation. When selecting CDM projects, executing organizations on the following oped countries reduce greenhouse gases Ricoh takes cost performance into account. projects. through projects in developing countries, In addition, by using networks that were they may use that reduction to achieve created through environmental activities
their own CO2 reduction goals under cer- with environmental NPOs, Ricoh tries to
The Ricoh Group established the following criteria for the selection of CDM projects.
Requirements for Ricoh’s CDM projects Procedure to select projects and evaluation criteria Ricoh established evaluation criteria for each stage of selecting CDM projects, as shown below.
1 Projects should be valuable from the Procedure Areas Evaluated perspective of biodiversity and ecosystem conservation. As for environmental First evaluation • Projects’ basic elements afforestation projects, they should be recognized by environmental NGOs. 2 Projects should be socially recognized by every stakeholder. Second • Value as a CDM project • Recipient country evaluation • Credit assessment of executing organizations/intermediaries 3 Projects should satisfy the requirements described in 1 and 2 above and be approved by the CDM Council. Third evaluation • Contract
CDM Projects on Which Ricoh Signed Agreements in Fiscal 2004
Afforestation Project to Conserve Wind Power Project
La Perla Forest in Ecuador, forests were ber of coal-fired power stations that satisfy dition to their CO2 emissions, diesel pumps cut down by stockbreeders who needed the growing need for power. Ricoh is tak- were also a heavy burden for these farmers pastures for their cows, and the deforested ing part in a number of wind power proj- in rental fees and fuel costs. Ricoh par- areas were abandoned as the livestock ects carried out in various parts of India. ticipated in the project to introduce 20,000 business in Ecuador went into a reces- Switching from fossil fuel to wind energy treadle pumps.
sion. Conservation International (CI), an can reduce CO2 emissions. environmental NGO, has a plan to collect 15 different seeds to grow seedlings for reforestation purposes. CI plans to employ local people to conduct afforestation and maintain/manage virgin forests over the next five years. Ricoh decided to participate in this project because CI’s project gener- ates three benefits simultaneously, namely, ecosystem recovery, improvement in the
local people’s living standards, and CO2 ab- sorption through afforestation. Wind power facilities in India Installation of a treadle pump
37 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 The Ricoh Group is working to reduce CO2 emissions from transportation by creating a resource-recirculating logistics system and promoting modal shifts.
To achieve a sustainable resource- Resource-recirculating Logistics System that Integrates the Arteries and Veins of the Logistic Flows (Japan) recirculating society, one important issue is the establishment of a logistics Arterial logistic flows system for transporting products. The Procurement logistics Manufacturing logistics Sales logistics
Ricoh Group is striving to create a Logistics Suppliers Procurement of Distribution of base resource-recirculating logistics system materials and Plant products to a base parts that integrates the arteries and veins of Resource recovery Direct delivery from a plant the logistics flow, including a system for Reuse of products direct transportation to and collection Customer from customers. Another issue that Ricoh tackles is a reduction in environmental Recovery impact of transportation networks by center Green Green logistics center center Simultaneous promoting modal shifts and introducing Recycling collection on center delivery low-emission vehicles. Examples that are Collection recycling logistics successful in Japan will be introduced Venous logistic flows around the world, aiming at establishing global supply chain management (SCM). Arterial logistic flows Venous logistic flows • Establishment of a direct transportation • Establishment of a direct collection system from plants to customers system for used products • Modal shift from truck to railway and • Expansion and improvement of infra- marine transportation structure including collection centers • Uses of reusable packaging materials Promoting Modal Shift
Major Cases of Modal Shift in Japan digital tachometers and giving energy- (Schweiz) AG, a sales company, launched Marine transportation conservation and safety education its company-wide Eco-Drive Campaign in • Ariake→Tomakomai • Oppama→Kanda • Niigata→Otaru • Sendai→Yokohama to drivers. As of March 2005, 60% 2004 for the prevention of global warming. Basis Business Sites Products Concept Railway transportation Otaru In addition to the change from gasoline to • Tajimi→Sapporo • Sendai→Fukuoka of the vehicles (155 vehicles out of a Sapporo • Tajimi→Sendai • Fukuchiyama→Numazu • Numazu→Sapporo • Kariya→Sapporo Tomakomai total 261) were equipped with digital diesel cars—started at the beginning of • Numazu→Hiroshima • Kariya→Fukuoka • Numazu→Fukuoka • Fukui→Numazu tachometers. As a result of drivers 2003—the company has prepared a course • Saga→Numazu • Fukui→Yokohama • Sendai→Sapporo • Fukui→Osaka recognizing their own eco-drive levels, mile- in “eco-driving” for all sales and service • Sendai→Osaka • Osaka→Oiso • Sendai→Yokohama • Osaka→Sendai age improved by 25%. Other initiatives, staff to show them how to reduce the fuel
Sendai consumption of company cars. After receiv- Niigata 1 NOx and SOx Emissions in Transportation by Ricoh Logistics System ing the “eco-driving” training, participants are encouraged to practice smart driving to NOx (t) SOx (t) Fukuchiyama Fukui Ariake reduce the average consumption and emis- Hiroshima Tajimi Osaka Yokohama 2002 4.0 0.4 2 Fukuoka Kanda Kariya Oppama sions. In fiscal 2004, CO emissions fell Numazu Oiso Saga 2003 2.6 0.4 12% compared to the previous fiscal year
20042.8 0.4 thanks to the promotion of “eco-driving”. Overall, a reduction of 26% has been achieved since the start of this program in 2003.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 38 Improvements Made at Business Sites Resource Conservation and Recycling
The Ricoh Group promotes Zero-Waste-to-Landfill activities at not only major production sites, but also nonproduction sites, including sales companies.
Concept
primarily limiting the production of environmental conservation. In fiscal Japan Outside Japan waste, reducing water consumption, 2001, the Ricoh Group achieved Zero- (t) 50,000 43,142 42,063 and reducing paper consumption. The Waste-to-Landfill at its major global 39,407 39,752 40,000 Ricoh Group promotes Zero-Waste- production sites. These activities are 16,875 17,619 17,628 to-Landfill* activities as a part of its now promoted at non-production sites 30,000 17,283 37,534 sustainable environmental manage- and sales companies in Japan as well 20,000 26,267 24,444 22,124 ment system by efficiently using as at sales companies outside Japan. 10,000 22,124 * Zero-Waste-to-Landfill means a 100% resource recovery rate resources, improving production 0 and no waste used as landfill. 2000 2002 2003 2004 Target efficiency, reducing waste disposal (FY) for fiscal 2004 Definition of Zero-Waste-to-Landfill Levels by the Ricoh Group Volume of Industrial Water Used
Level 3 Zero-Waste-to-Landfill 2 The Ricoh Group (production) No landfill of industrial waste + general waste + Japan Outside Japan What Ricoh considers household solid waste (sludge, such as raw Zero-Waste-to-Landfill sewage, from private sewage systems) (1,000 tons) 4,000 3,828 3,636 3,733 3,649 433 448 445 Level 2 463 3,000
No landfill of industrial waste + 3,445 3,395 3,285 3,204 general waste (including waste 3,173 What the general public generated by restaurants) considers Zero-Waste- 2,000 to-Landfill
Level 1 1,000 No landfill of industrial waste 0 2000 2002 2003 2004 Target (FY) for fiscal 2004
Targets for Fiscal 2004 Review of Fiscal 2004 to the positive use of duplex and n-up Reduce generated waste by at least Although the amount of waste gener- copying functions and the introduction 13% (Ricoh and Ricoh Group manu- ated was heightened due to the in- of projectors to meetings. facturing subsidiaries, compared to crease in production of supplies, the fiscal 2000) resource recovery rate is improving, Future Activities Improve the waste recycling rate to even at non-manufacturing sites, with The plan for fiscal 2005 and thereafter at least 90% (Ricoh Group non-man- the progress of Zero-Waste-to-Landfill estimates a large-scale increase in ufacturing subsidiaries in Japan) activities (see table 4 ). The volume production as a result of business Reduce water consumption by at of industrial water used decreased, expansion. To limit the generation of least 10% (Ricoh and Ricoh Group compared to the figures in the previ- waste, Ricoh will promote improve- manufacturing subsidiaries, com- ous fiscal year, due to improvements ments in the production process to pared to fiscal 2000) in the production process. However, make the most of resources at not only Reduce paper purchases by at least the goal was not achieved because production sites but also the develop- 10% (Ricoh, Ricoh Group manufac- production increased to a higher level ment and design divisions. turing subsidiaries, and Ricoh Group than planned (see graph 2 ). Paper non-manufacturing subsidiaries in purchases were reduced by 14.1% due Japan, compared to fiscal 2000) Segment Environmental Accounting of Recycling Activities at Business Sites (The Entire Ricoh Group) Effects Costs Economic benefits Effect on environmental conservation Item Main cost Costs Items Benefits Reduction item Amount Reduction in ¥12.3 Amount of Resource waste dispos- al expenses million waste Business area cost circulation ¥1,094.4 million Proceeds disposed/ 2.3 (t) cost ¥231.2 from sale of reduced valuables million
39 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Zero-Waste-to-Landfill Activities at the Waste Reduction Awards Program that were Production Sites outside Japan recognized in December 2004 by the California
Sales Companies 85.2 2,255 335 companies had to look for a recycling company posters illustrating types of waste, sorting and
Maintenance and Services that provides an energy recovery service. Cur- collection methods as well as indicating the 98.5 2,477 36 (Ricoh Technosystems) rently the companies sort waste into seven cat- amount of resources saved by Zero-Waste ac- Logistics (Ricoh Logistics System) 96.7 3,773 124 egories and plan to add subcategories to recycle tivities and promoting duplex copying and elec- Finance (Ricoh Leasing) 90.6 57 5 into valuable resources. Ricoh Wellingborough tronic files for the paperless office, the company Products Ltd., a manufacturing subsidiary in continued its efforts to reduce resource use and * At non-manufacturing subsidiaries, the amount of waste generated and the amount of waste the United Kingdom, achieved Zero-Waste-to- raise awareness. The waste-processing cost discharged are the same, because waste is not Landfill in September 2004. decreased by 25% thanks to these efforts. Simi- processed at the business site. Therefore, only the total amount of waste discharged is listed. lar steps are expected to be taken at the branch Maintenance of Zero-Waste-to- office in Düsseldorf, Germany .
80 fective use of resources in various aspects, and 82.7 (t) reduce waste and emissions. REI established 20,000 the Sustainability Improvement Sharing & Basis Business Sites Products Concept 15,000 Benchmarking System, which encourages em- 17,628 17,628 17,619 17,619 17,283 17,283 16,875 10,000 16,875 ployees to voluntarily submit process improve-
5,000 2,913 26 17 ments that result in reduced environmental im- 0 0 20002002 2003 2004 pact, and achieve high economic performance. (FY) In fiscal 2004, employees submitted 504 im- Resource recovery rate of waste: provements, and recognition awards were given Amount of resource recovered/amount discharged Total amount of waste generated: for each improvement. These improvements Amount of waste generated at business sites Total amount of waste discharged: include the elimination of packaging materials Amount of waste discharged outside business sites (including the waste undergoing disposal processing used in packing thermal paper rolls, the reuse of inside the plants) Amount of waste finally disposed of: laminated cardboard boxes and packaging paper Waste-sorting corner at the Amount of discharged waste used in landfills and incinerated used in packing parts, and improved efficiency Head Office * With the change in the method used to total the amount in perforating sheet metal parts. These achieve- of waste at domestic business sites, data in graphs 1 , 2 , and 3 —except those for fiscal 2004—are revised. ments were recognized by society as well; Ricoh Poster Electronics was one of the top 10 companies in
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 40 2005 FOCUS 02 Zero-Waste-to-Landfill Activities at Outside Japan Production Sites At plants in France, Zero-Waste-to-Landfill activities are promoted to achieve higher economic performance through the building of employees’ environmental awareness.
Ricoh Industrie France S.A.S. (RIF), estab- lished in 1987, achieved level 3* Zero-Waste- to-Landfill in December 1999, making it Ricoh Group’s fi rst outside Japan production site to achieve that level. Although RIF produces copiers, toner cartridges, toners, and thermal paper, the plant is also positioned as the European product recovery center. Alsace, in the Eastern region of France, where RIF is located, is famous for its vineyards and has strict environmental regulations. The environmental awareness of the local com- munity is also high. By achieving Zero-Waste- to-Landfill, RIF not only reduced environmen- tal impact but also demonstrated that lower disposal costs contribute to bringing overall costs down. In October 2003, ECO’ CLEANIC, which exhibits environmental conservation activities, was created. The displays are used to improve the quality of zero waste through employees’ environmental awareness build- ing and raising the awareness of zero waste in the local community. RIF continues its efforts to achieve a higher level through its Ricoh Industrie France S.A.S. From left: Zero-Waste-to-Landfi ll activities. Hubert Schwanger, Vice President * For information on the levels of Zero-Waste-to-Landfill. See page 39. Stephan Ruhlmann, Health/Safety/Environment Section Laurent Cardot, Manager of the Health/Safety/Environment Section Romuald Dotzler, Health/Safety/Environment Section
Waste reduction through improvements Developing recycling routes with Sample Activity 1 Sample Activity 2 in production processes higher economic performance
Thermal paper is produced by applying chemicals to paper. Because chemical mix- Toner waste was sorted into two categories: waste containing iron and waste that tures vary depending on the type of product, a large amount of water is used to clean does not. Waste that contains iron was recycled into roadbed materials, which the pipes when a different product is manufactured. The amount of wastewater dis- generated processing costs. In 1998, a new recycling route that uses non-iron- charged was cut approximately 40% during the period from 2000 to 2004 by switch- containing toner waste as an additive in die making was developed, which made it ing the pipe cleaning method to one that uses balls (cleaning the pipes pneumatically possible to sell such waste for value and carry out recycling with a higher economic by putting balls inside the performance. Today, pipes) and making such Ricoh UK Products Ltd., improvements as integrating a manufacturing plant production processes by re- of the Ricoh Group, ducing the number of chemi- employs this processing cals used from 29 to 6 with route. Ricoh Electronics, the support of the research Inc., in the Unites States, and development division. is also discussing using this route.
Cleaning the pipes pneumatically by putting balls inside the pipes Production facilities for toners
41 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 What actions were taken What improvement activities Q to achieve Zero-Waste-to- Q were taken after achieving Q What activities are planned Landfi ll? Zero-Waste-to-Landfi ll? for the future?
A The Zero Waste Management A The company strove to cut A Achievements in Zero-Waste-to- Committee was established to costs even further and move up Landfill activities are shared with the study where waste comes from in level, from energy recovery local community to contribute to the and how it is processed. to material recycling. creation of a sustainable society.
In January 1999, the Zero Waste Management Com- In October 2003, ECO’ CLEANIC was created At ECO’ CLEANIC, environmental issues, such mittee (which comprised staff from various divi- to improve the environmental awareness of as the relationship between environmental sions, including general affairs, procurement, tech- all 1,000 members of the company, from conservation by Zero-Waste-to-Landfill ac- nical, and research and development) was set up. employees to management. Everybody went tivities and economic performance, changes in The committee’s aims were to achieve Zero-Waste- through a one-hour environmental awareness methods of recycling polyethylene terephthalate to-Landfill and a 15% cost reduction. First, com- building session. ECO’ CLEANIC displays bottles in France and how they are currently re- mittee members determined the amount of waste environmental conservation activities, i.e., cycled, and what people should do as citizens to generated from each process. They discovered that what kinds of waste are generated, in what create a recycling-based society, are presented the quantity of thermal paper waste and wastewater amounts, the production processes that gen- in an easy-to-understand way. Nearly 2,000 from the thermal paper production process and erate such waste, how the waste is recycled, people, including teachers and pupils at local toner waste from the toner production process was and the processing cost. All of these are ex- schools, government officials, and neighboring large. The members then discussed ways to reduce plained in an easy-to-understand way, using residents, have already visited ECO’ CLEANIC. such waste and enhance the sorting of waste and actual samples and charts for 54 kinds of A half-day program, consisting of a learning explored new processing routes. These initiatives led typical waste. Looking at these displays, session at the ECO’ CLEANIC and plant tour to the achievement of Zero-Waste-to-Landfill and a employees could see the amount of waste designed for students, is available. By sharing cost reduction that was far greater than the target of generated, how waste is generated, and the the achievements of Zero-Waste-to-Landfill 15%. Fiscal 2004 saw a reduction of approximately current cost of processing waste, which led to activities with society rather than keeping them ¥44 million in resource recovery cost as compared their commitment to improving Zero-Waste- within the plant, the company will contribute to to that before achieving Zero-Waste-to-Landfill. to-Landfill activities by submitting proposals. the creation of a sustainable society. (See below.) Now, before starting the production of a new product, the company estimates the kinds and amount of waste that will be gener- ated and examines processing methods and routes. This is to deal with the potential risk of a sudden interruption in the resource recovery process. A lecture for employees: Three staff members of the Health/ Resource sorting station at a plant Safety/Environment Section take turns giving a lecture.
Promoting thorough sorting of wastes by ECO’ CLEANIC Sample Activity 3 building employee environmental awareness Basis Business Sites Products Concept Waste generated from the thermal paper production process is recycled into paper by material recycling, however if other substances are mixed in with thermal paper waste, the recycling process does not work. Therefore, once such a thing happens, recycling companies will refuse to accept thermal paper waste, which means the waste has to go to energy recovery. In order to raise employee awareness of the importance of waste sorting, a poster is placed in the sorting area to remind them that thorough sorting reduces not only en- vironmental impact, but also processing cost by 83,000 euros a year.
Overview of the ECO’ CLEANIC setup inside the plant: Displays are arranged in a way that is easy for anyone, from children to Ricoh employees, to understand. To date, ECO’ CLEANIC has had 2,948 visitors.
Poster
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 42 Improvements Made at Business Sites Pollution Prevention
The Ricoh Group is engaging not only in control and reduction of the amount of chemical substances used and discharged, but also in prevention and remediation of soil contamination.
Concept impact is serious. The environmental impact business site thoroughly controls the amount The Ricoh Group categorizes and controls is determined by calculating the amount of of chemicals used, emitted, discharged, and chemical substances that are regulated in var- chemical substances used/discharged and the disposed of in order to prevent percolation or ious countries around the world according to environmental impact potential*. The Ricoh outflow to the environment. The Group also whether they are to be prohibited, reduced, or Group also endeavors to reduce the amount conducts surveys on soil and underground wa- controlled. As for chemical substances classi- of chemicals used and emitted by setting ter contamination based on the recorded use fied as those to be reduced, the Ricoh Group goals to reduce dichloromethane and ozone- of chemical substances and restores plants is engaged in reduction based on a concept of depleting substances. Additionally, the Group where pollution occurs. risk management. This is a method to reduce sets a standard to prevent environmental risk * The environmental impact potential is set by Ricoh, taking toxicity, carcinogenicity, and the possibility of ozone depletion chemical substances whose environmental from occurring. Based on the standard, each into consideration.
Amount of Environmentally Sensitive Substances Used and Emitted in Fiscal 2004
1 The Ricoh Group (production) Units: tons Environmental 1 1 Amount Amount Amount Amount Amount Amount Substance Impact Amount used Amount emitted 2 Potential treated consumed emitted transported disposed of recycled Toluene 10 14,209 975 1,467.5 46.6 97.5 0.1 677.3 646.0 Dichloromethane 100 3,729 1,892 41.6 4.3 18.9 — — 18.4 N, N-dimethylformamide 100 3,484 53 34.8 — 0.5 — — 34.3 Nickel sulfate 100 234 0 5.7 3.3 — — — 2.3 Lead (Lead solder) 100 173 0 4.9 3.2 — 0.0 — 1.7 Xylene 10 78 67 7.9 0.1 6.7 — 0.0 1.1 Ethylene glycol 1 24 1 268.8 245.0 1.0 — 2.4 20.4 Zinc chloride 10 10 0 25.0 24.1 — — — 1.0 Antimony trioxide 100 8 0 1.4 1.3 — 0.0 — — Methyl methacrylate 1 7 0 7.3 — 0.1 — 5.0 2.2 Methacrylic acid 1 2 0 2.4 0.0 0.0 — 1.7 0.7 Thiourea 1 0 0 21.4 20.9 — — — 0.4 Poly(oxyethylene) alkyl ether 1 0 0 1.7 1.6 — — — 0.1 * Environmentally sensitive substances that are regulated by 1. The amount of the Ricoh Group’s target substances for reduction used and discharged is calculated by using the follow- the Ricoh Group include all substances to which PRTR is ing formula. applied. Substances listed are those treated in an amount of Amount used = Σ {(amount Ð amount consumed ) × environmental impact potential} one ton or more annually. The amount of metal compounds is Amount discharged = Σ {(amount emitted into air + amount discharged into public water supply converted into metal. + amount discharged into soil) × environmental impact potential} 2. Amount emitted = amounted emitted into air + amount discharged into public water supply + amount discharged into soil
Changes in the Amount Used and Discharged Changes in the Amount of Nox, SOx and BOD of Ricoh Target Substances for Reduction 2 The Ricoh Group (production) 3 The Ricoh Group (production)
Amount used Amount discharged Air (NOx) Air (SOx) Water (BOD) Converted with environmental impact potential (t) (t) (t) (t) 60 60 50,000 60 62 57 59 40,000 55 55 40 40 40 30,000 41,907 20,000 32 20 20 20 22 23 26,929 26,772 26,369 19 10,000 7,823 5,939 5,084 21,894 11 6 7 0 0 0 0 2000 2002 2003 2004 2001 2002 2003 2004 2001 2002 2003 2004 2001 2002 2003 2004 (FY) (FY) (FY) (FY) * The Ricoh target substances for reduction are defined as the PRTR substances designated by four Electric/Electronic Industrial Associations in Japan between fiscal 1998 and fiscal 2000. Coverage of chemical substances by Ricoh may differ slightly from those provided by the PRTR Law.
Segment Environmental Accounting of Pollution Prevention Activities at Business Sites (The Entire Ricoh Group) Effects Costs Economic benefits Effect on environmental conservation Item Main cost Costs Items Benefits Items Amount Reduction in NOx 9.4 (t) ¥127.3 million Pollution social cost SOx –0.6 (t) Business area cost prevention ¥397.7 million BOD 8.9 (t) Amount of risk avoidance cost ¥5,936.0 million PRTR substances 854.6 (t) effect (incidental effect) (calculated with the conversion potential)
43 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Chemical Substance Control to prepare materials for PRTR reporting, Targets for Fiscal 2004 Using IT System and Information and to speedily respond to inquiries from Reduce environmentally sensitive substances Disclosure customers around the world, original (the Ricoh Group’s target substances) to
Environmental and Chemical Safety Information System for Business Sites Review of Fiscal 2004 The amount of environmentally-sensitive Laws and regulations for substances used were reduced by 36% com- chemical substances pared to the fiscal 2000 level but increased by PRTR1 substance database Environmental approximately 560 tons1 compared to that in impact database the previous fiscal year. Emissions of these Efforts to reduce chemical substances at business substances were reduced by 77% compared sites to the fiscal 2000 level and by about 860 tons2 PRTR report references compared to that in the previous fiscal year Basic information about chemical substances Response to inquiries (see graph 2 ). Having completed the switch Database of the from other organizations MSDS2 database environmental safeness to an alternative solvent that we developed, of chemical substances we eliminated the use of dichloromethane in March 2005. The emissions of ozone-depleting 1. Pollutant Release and Transfer Register 2. Material Safety Data Sheet substances were reduced by 88% compared to the fiscal 2000 level and by about 90 ODP-kg3 compared to that in the previous fiscal year. Regarding the examination and purification Discontinuing the Use of Chlorine Reduction in the Use and Emissions of soil and underground water contamination, Organic Solvents of Toluene in addition to surveys and antipollution mea-
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 44 Improvements Made at Business Sites Pollution Prevention
Initiating the Examination and Purification of Soil and Underground Steps for Soil Examination at Non-Production Sites Water at Non-Production Sites
before we purchased them. In fiscal 2004, the If substances that may contaminate soil were used Ricoh Group began examining soil and under- • Gas and surface soil are examined, drilling surveys are conducted, and a monitoring well ground water at non-production sites, including is set up. sales companies, maintenance/service compa- nies, and transportation/distribution companies, If pollution is detected worldwide. Preliminary surveys were conducted • Improvements are made according to a schedule, and risk management is carried out. to prepare a list of non-production sites that needed examination. The data that was col- lected to make this list is as follows: a listing of sites covered, business history from the start actually polluted was conducted. In locations wanting to study their antipollution measures. The of operations to the present, production history where soil/underground water pollution was de- Ricoh Group itself developed and effectively used (including the production of copiers and parts), tected, we reported our findings to the relevant antipollution devices such as pumping equipment and site history prior to the start of operations. municipal government, submitted an improve- for purification. As of the end of fiscal 2004, the Based on this data, pollution risks were classi- ment plan, and began purification activities. The Ricoh Group spent approximately ¥1,280 million fied into five levels. The Ricoh Group plans to table on the right page shows the results of an on examinations and purification activities in Ja- sequentially examine the soil and underground underground water examination conducted as of pan, and will spend approximately ¥1,090 million water at sites with significant risks and survey March 2005. At the production sites where pol- until the completion of its purification activities. the employees who work there. The company lution was detected, detailed examinations and In December 2004, a trace of fluorine pollu- intends to complete its survey of all sites by fis- purification activities are now being conducted. tion was detected at Ricoh’s borrowed premises cal 2007. For sites where pollution is detected, At all production sites surveyed, including (Atsugi, Kanagawa Prefecture). This was discov- Ricoh will deal with the problem systematically. those where pollution was detected, no harmful ered when the soil was examined at the time influence over the surrounding areas has been the borrowed land was returned to the owner in Examination and Purification of Soil found. As for purification activities, polluted soil, accordance with the provision (revised in October and Underground water at Production water, and/or harmful gases are removed on a 2004). Ricoh immediately set up an antipollution Sites case-by-case basis. When conducting thorough team consisting of Ricoh staff and experts to
45 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 1 Survey Results of Underground Water Pollution and Purification Efforts at Ricoh Production Sites and the Ricoh Group’s Manufacturing Subsidiaries in Japan (As of March 2005) Business site Pollutant (Japan’s environmental standard) Survey result Measures in implementation Measures implemented Chlorine organic solvents Cleaning completed (fiscal 1993) Ricoh Hatano Plant Heavy metals, etc. No pollution Soil was removed. The neutralization of gas Ricoh Numazu Plant, Chlorine organic solvents Cleaning completed (fiscal 1999) and purification of under- North Plant Heavy metals, etc. No history of use ground water were completed. Ricoh Numazu Plant, Chlorine organic solvents Cleaning completed (fiscal 1999) Soil was removed. South Plant Heavy metals, etc. No pollution Trichloroethylene (0.03mg/L) 0.242mg/L • Purification of Soil was removed. Cis 12 dichloroethylene (0.04mg/L) 0.0793mg/L Ricoh Ohmori Office underground water The neutralization of gas Tetrachloroethylene (0.01mg/L) 0.0120mg/L • Regular monitoring was completed. Heavy metals, etc. No pollution Trichloroethylene (0.03mg/L) 1.16mg/L The heavy metals are Cis 12 dichloroethylene (0.04mg/L) 0.407mg/L • Purification of possibly nature derived Ricoh Optical Industries* Tetrachloroethylene (0.01mg/L) 0.206mg/L underground water (approved by the Lead (0.01mg/L) 0.048mg/L • Regular monitoring municipality). Arsenic (0.01mg/L) 0.015mg/L Chlorine organic solvents Cleaning completed (fiscal 2000) Hasama Ricoh Soil was removed. Heavy metals, etc. No pollution
Soil was removed. Cis 12 dichloroethylene (0.04mg/L) 0.032mg/L • Purification of The neutralization of gas was completed. Tohoku Ricoh Trichloroethylene (0.03mg/L) 0.005mg/L underground water The arsenic is possibly nature Arsenic (0.01mg/L) 0.032mg/L • Regular monitoring derived (approved by the municipality).
Trichloroethylene (0.03mg/L) 6.8mg/L • Containment and purification 11-dichloroethylene (0.02mg/L) 0.41mg/L of underground water Tetrachloroethylene (0.01mg/L) 0.019mg/L • Neutralization of gas, Ricoh Elemex, Okazaki Plant Hexavalent chromium (0.05mg/L) 2.9mg/L Purification of underground Cadmium (0.01mg/L) 0.18mg/L water Lead (0.01mg/L) 0.014mg/L • Regular monitoring • Containment and purification Trichloroethylene (0.03mg/L) 5.4mg/L of underground water Cis 12 dichloroethylene (0.04mg/L) 3.6mg/L • Neutralization of gas, Ricoh Elemex, Ena Plant Hexavalent chromium (0.05mg/L) 0.36mg/L Purification of underground Arsenic and its compounds (0.8mg/L) 2.6mg/L water • Regular monitoring
11-dichloroethylene (0.02mg/L) 0.017mg/L • Purification of Ricoh Keiki underground water Soil was removed. Heavy metals, etc. No pollution • Regular monitoring ¥ No pollution: No pollution was detected where pollutants were used. ¥ The areas surrounding all business sites, including the above-mentioned sites, are not affected by pollutants. * At Ricoh Optical Industries, a new source of lead contamination was discovered in soil surveys conducted in April 2004, and purification efforts were started in August 2004. * All information, including business sites with no history of pollution, is shown on the Web site (http:/www.ricoh.com/environment/data/survey.html).
2 Survey Results of Underground Water Pollution and Purification Efforts at the Ricoh Group’s Manufacturing Subsidiaries Outside Japan (As of March 2005) Business site Pollutant Survey result Measures in implementation Measures implemented Cis 12 dichloroethylene 0.29mg/L • Purification of Trichloroethylene 0.27mg/L Ricoh Electronics Inc., underground water Soil was removed. Tetrachloroethylene 18mg/L Irvine Plant (U.S.A.) • Regular monitoring Selenium 0.053mg/L Ricoh Electronics Inc., Chlorine organic solvents No pollution Tustin Plant (U.S.A.) Heavy metals, etc. No pollution Basis Business Sites Products Concept Ricoh Electronics Inc., Chlorine organic solvents No history of use History of pollution caused Santa Ana Plant (U.S.A.) Heavy metals, etc. No history of use by leakage of oil (purified) Ricoh Electronics Inc., Chlorine organic solvents No history of use Georgia Plant (U.S.A.) Heavy metals, etc. No history of use • Purification of Ricoh Industrie France S.A.S. Tetrachloroethylene 0.042mg/L The neutralization of underground water (France) Heavy metals, etc. No history of use gas was completed. • Regular monitoring Chlorine organic solvents No pollution Ricoh UK Products Ltd. (U.K.) Heavy metals, etc. No pollution Ricoh Wellingborough Chlorine organic solvents No pollution Products Ltd. (U.K.) Heavy metals, etc. No pollution Ricoh Asia Industry Chlorine organic solvents No history of use (Schenzhen) Ltd. (China) Heavy metals, etc. No history of use Shanghai Ricoh Facsimile Co., Chlorine organic solvents No history of use Ltd. (China) Heavy metals, etc. No history of use
¥ No pollution: No pollution was detected where pollutants were used. ¥ The areas surrounding all business sites, including the above-mentioned sites, are not affected by pollutants.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 46 Basis for Sustainable Environmental Environmental Management System Management
We are promoting participatory sustainable management by all employees based on the Plan-Do-Check-Action (PDCA) cycle for the entire Group, including each business site and division.
The Ricoh Group’s environmental management system (EMS) is an Organizational Chart for the Ricoh Group’s Sustainable Environmental Management System important tool in facilitating sustain- Corporate Planning Division • Group Meetings for Environmental able environmental management on Managers Personal Division Shares information and addresses and examines a global scale. The Ricoh group as a issues among persons in charge of environmental Corporate Technology Planning Division promotion activities at divisions whole, and each of its business sites • Business Site Environment and divisions, is promoting participa- Legal and Intellectual Property Division Committee Shares information and examines issues concerning tory sustainable environmental man- Research and Development Group environmental conservation activities at business sites • Product Environment Committee agement by all employees based on Software R&D Group Shares information and examines issues concerning product design and development the PDCA cycle. The achievements MFP Business Group of the environmental action plan pre- Recycle Business Center LP Business Group pared by each business site or divi- GJ(GELJET) Bussiness Division sion are evaluated in management reviews* using environmental ac- Imaging Engine Development Division counting. Furthermore, based on the Imaging System Production Business Group Ricoh Production Sites Group-wide Strategic Management President Manufacturing subsidiaries in Japan by Objectives (SMO), which takes an Manufacturing subsidiaries outside Japan environmental conservation perspec- Corporate Marketing Group Environment tive, the Ricoh Group continually Division Sales and services companies in Japan
evaluates the business performance International Business Group
of its divisions. Sustainable environ- • Four Regions Sales companies in the Americas • Group Management Environmental Meetings mental management will be further Committee Shares information and addres- Sales companies in Europe promoted by incorporating EMS into Makes the final decisions on ses and examines issues among environmental activities persons in charge of environmen- Sales companies in China the business process by product. • Ricoh Executive Meeting tal promotion activities at regional Provides environmental information sales headquarters Sales companies in the Asia-Pacific region * The review is conducted by management to ensure the to the operating officers of appropriateness and efficiency of EMS. relevant divisions and discusses Thermal Media Company issues • Environmental Council for Personal Multimedia Products Company the President Reports on environmental activities Electronic Devices Company to the President and discusses issues Ricoh Production Sites Acquisition of ISO 14001 Certification • General Environment PC Unit Products Company Meeting Ricoh Production Sites To realize sustainable environmental man- Reports on environmental activities to directors in charge and discusses Manufacturing subsidiaries in Japan issues agement, the Ricoh Group has been making Optical Components Company every effort to establish its EMS. Starting Manufacturing subsidiaries in Japan Affiliates with Ricoh Gotemba Plant, which received ISO/DIS 14001 certification in 1995, all major Ricoh production sites in the world were ISO 14001 certified as of March 2000. EMS of the Ricoh Group In 2001, the sales group in Japan as a SMO whole was ISO 14001 certified. Sales com- Divisional evalua- PLAN panies other than those in Japan are also tion under the Strategic Management General principles on the by Objectives environment making every effort to acquire ISO 14001 Environmental action plans certification. Regarding the companies and P sites that newly joined the Ricoh Group, ACTION A Review of the P a standard has been set in which they are Company’s D EMS C P required to obtain ISO 14001 certification D CHECK C within three years. Achievements D * For the status of the Ricoh Group’s ISO 14001 acquisition, under environmental C please visit http://www.ricoh.com/environment/base/iso.html action plans EMS at business Eco-Balance sites/divisions Environmental accounting DO Company regulations, EMS of the Group environment training and as a whole promotion of awareness, and development of environmental technologies
47 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Participatory Approach by All Employees Sustainable Environmental Management Activities Participated in The Ricoh Group is making an effort to im- by All Employees Research and Setting of high environmental goals prove sustainable management based on ¥ Developing such environment-friendly technologies as energy conservation, re- Development cycling, and new energy a “all-employee participatory approach.” Practical application of environmental assessment of products This “all-employee participatory approach” and environment-friendly technologies Product Design ¥ Reducing the number of parts, sharing parts, and increasing the life cycle of parts means that all employees in all divisions, ¥ Limiting the use of environmentally-sensitive substances ¥ Creating energy conservation/recyclable designs and improving productivity such as R&D, product design, materials through duplex copying procurement, manufacturing, transportation, Green procurement and green partnership Procurement ¥ Procuring materials and parts with less environmental impact sales, maintenance/services and collection ¥ Supporting suppliers in building EMS and CMS (chemical management system) and recycling, participate in environmental Increased environmental efficiency through improved activities. These activities are regarded as manufacturing processes Manufacturing ¥ Downsizing manufacturing facilities just as important as “QCD activities,”* which ¥ Improving yields and operation rates ¥ Implementing resource conservation and recycling activities involve pursuing profitability. To improve en- ¥ Reducing environmentally sensitive chemical substances vironmental activities, internal benchmarks Promotion of recycling-based logistics Transportation ¥ Providing direct delivery, from the plant to the customer and know-how are provided to all employees ¥ Developing and organizing recyclable eco-packaging ¥ Reducing the environmental impact of transportation through modal shifts from time to time to make them more envi- ronmentally aware. Green marketing and environmental communication Marketing ¥ Proposing products and systems that have less environmental impact * QCD means activities to improve the management of Quality, ¥ Implementing environmental conservation activities at Ricoh offices Cost, and Delivery. ¥ Disseminating environmental information to customers
Maintenance Improved office environment through maintenance and Strategic Management by Objectives and Services services ¥ Contributing to the improvement of the customer’s environment (SMO) ¥ Recycling used replacement parts Ricoh introduced SMO in 1999 to clarify Collection and Recycling business evaluation standards for environmental con- Recycling ¥ Implementing a recycling information system ¥ Increasing the number and quality of collected items servation activities that are used in divisional ¥ Improving the resource recovery rate ¥ Getting feedback on recyclable designs performance evaluations. This system is based on the Balanced Scorecard system, a performance management system developed in the 1990s in the United States and char- The Ricoh Group’s SMO (1) Financial perspective acterized by the use of four perspectives. How to treat sharehold- ers to ensure financial Ricoh has added a specific environmental success conservation perspective to the system and (2) Customer perspective (3) Internal business process is promoting SMO for global sustainable en- perspective How to treat customers vironmental management. to ensure strategic How to draw up business integrity Mid-term plans that will satisfy share- strategy holders and customers Promotion of Sustainable Environmental Management by Sales Companies Basis Business Sites Products Concept (4) Learning and growth (5) Environmental conser- All sales companies in Japan, Europe, and perspective vation perspective the Asia-Pacific region have developed their How to maintain the abil- How to carry out envi- ity to adapt to changes ronmental conservation own programs to evaluate the performance and improvements to as a social responsi- pursue strategies bility of sustainable environmental management and promote these programs based on the PDCA cycle. European sales companies have Asia-Pacific region have been conducting environment, economy, and process—and been implementing the Sustainability Self- Sustainable Environmental Management awards are given according to the level of Assessment Program (SSAP)* since fiscal Evaluations since fiscal 2002 as well. In improvement based on the assessment. 2002. SSAP contains evaluation categories Japan, sales companies began carrying This program helps improve sustainable that cover not only such environmental out evaluations based on the Sustainable environmental management by all sales aspects as collection and recycling and Environmental Management Improvement companies. energy/resource conservation but also so- Evaluation System in fiscal 2003. Activities * For more information, please visit http://www.ricoh.com/ environment/ report/pdf2004/21-22.pdf. cial responsibility. Sales companies in the are assessed from three perspectives—
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 48 Basis for Sustainable Environmental Sustainable Environmental Management Information System Management
The Sustainable Environmental Management Information System supports the decision-making process concerning sustainable environmental management and promotes environmentally conscious design.
The Sustainable Environmental Management Information System Sustainable Environmental Management Information System is designed to identify and pro- mote the progress of sustainable Environmental Impact Information System environmental management. The This system promotes green procurement in accor- system utilizes the Environmen- dance with environmental action plans and informa- tion on laws and regulations. The system collects tal Impact Information System to information on weight, component substances, and chemical substances in raw materials and parts by collect and process data about utilizing a network of suppliers. In fiscal 2004, this environmental impact and the En- system was completed at major production sites in China. vironmental Accounting System Procurement to collect and process data on environmental costs and effects. This is a system to select the most suitable materi- The collected data are processed als and parts from the viewpoint of environmental conservation and costs in order to promote environ- and analyzed to identify the Eco mentally conscious design. This CAD system works Balance1 of overall operations; in tandem with the procurement management system and the chemical substance management draw up environmental action Design system. plans2; support decision-making in sustainable environmental
management; promote environ- This system identifies the environmental impact mentally conscious designs3; im- caused by operations. It collects data on power consumption, the quantity of chemical substances prove activities by each division; used, CO2 emissions, and waste discharged by all offices and sites, including production sites and process Corporate Environmental non-production sites, such as Ricoh Head Office. In Accounting4; and disclose infor- fiscal 2004, major production sites outside Japan completed the building of this system.
mation to the public. Manufacturing
1. See page 51. 2. See page 11.
This system collects data on power consumption 3. See page 15. 4. See page 55. as well as the amount of gasoline used and waste generated in order to reduce the environmental impact caused by logistics sites, transportation processes, and sales sites. The collected data are used to support the PDCA cycle of EMS at each site. Environmental Impact Information In fiscal 2004, all logistics sites in Japan completed System the building of this system.
This system collects and processes data Transportation/Sales on environmental impact caused by each This is a system to share data about environmental operational process, including procurement, performances by product (power consumption, duplex copying productivity, recyclable design, etc.) design, manufacturing, transportation/sales, and use such data for environmentally conscious use, maintenance/services, and collection/ design and information disclosure in catalogs. This Use system compiles environmental impact information recycling, as well as by overall operations. by product based on design data. Besides identifying the environmental impact of overall operations, the system automatically collects environmental data This is a system to identify and analyze environ- from the operational flow of each process, mental impacts caused by maintenance work on products. This system collects related information and such data is used to support PDCA in from the database of product maintenance records and the database of power and gasoline consumed environmental improvement activities car- in the maintenance sites. ried out at each process.
Environmental Accounting System Maintenance/Services
This system enables “Corporate Environ- This system provides an information infrastruc- mental Accounting” in a timely manner by ture to utilize plans that were prepared at the design stage for the reuse or recycling of collected collecting data on environmental conserva- products and to store detailed information on the resource recovery process. tion effects obtained from the Environmental Impact Information System and environmen- tal cost data obtained from the accounting Collection/Recycling system, and processing this into sustainable environmental management indicators.*
*See page 54.
49 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Data to process information collected Environmental Accounting System • Number of units produced (by process) • Weight of products • Value of sales • Allocation information (relations between divisions/facilities and products) Accounting System
A space to enter the environmental accounting code was added to the accounting system to determine the cost of environmental conservation. Using information compiled on a daily and hourly basis makes it possible to calculate the cost of environmental conservation.
Environmental expenses Environmental Environmental impact accounting information information Integrated database
Analysis of information Processing of information Environmental capital investment
Information needed for promoting PDCA (Plan-Do-Check-Action)* is output. *See page 47.
Identifying Eco Balance Using a sustainable environmental management informa- tion system, we collect extensive and diversifi ed data covering all the operations of the Ricoh Group, allowing us to calculate the integrated environmental impact to determine the eco balance.
See page 51.
Preparing and Managing Environmental Action Plans Aggregate Database of Environment Accounting An action plan is drawn up based on the integrated environmental impact calculated by the sustainable Data on the economic benefits of environmental con- environmental management information system. Reduc- servation activities and the environmental conservation tion targets are also established in the plan. We identify costs/economic benefits for each company in the Ricoh problems early by introducing automatic aggregation and Group are input to the aggregate database of environ- continuously monitoring the results, allowing us to take mental accounting on a quarterly or biannual basis to actions to address them. See page 11. calculate these figures every six months.
Sustainable Environmental Basis Business Sites Products Concept Management Indicator The cost effectiveness of our environmental improvement activities is calculated and used as an indicator to help promote sustainable environmental management.
See page 54.
Environmentally Conscious Design The sustainable environmental management informa- tion system is used together with our product lifecycle management tool to enable designers to incorporate en- vironmental performance into product design in areas such as energy/resource conservation, controlling and improvement of chemical reduction targets, and reduction of integrated environmental impact through designs based on LCA (life cycle assessment). See page 15.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 50 Basis for Sustainable Environmental Eco Balance (Identifying Environmental Impact and Target Setting) Management
The Eco Balance data on environmental impacts caused by overall business activities are utilized for establishing long-term targets and action plans.
To effectively reduce the impact of pro- Eco Balance of Overall Procurement of Raw Materials and Parts Manufacturing Business Activities cesses with larger environmental impacts (Fiscal 2004) Manufacture of raw Chemical substances Production sites Non-production sites on a priority basis, the Ricoh Group identi- materials and parts contained in products fies the environmental impacts of overall Electric business activities and per process using power, [TJ] heavy oil, OIL Eco Balance.1 Eco Balance shows the nu- etc. Crude oil [thousands merical data of all environmental impacts OIL of tons] OIL 6,019
caused by business activities, such as Ores [thousands OIL 56 effects on human health, resource deple- Ore of tons] 4,304 526 Coal OIL OIL tion and effects on the ecosystem. These [thousands 76 Input Coal of tons] 175 numerical data were obtained by applying Ore Chemicals Water3,433 Water 216 2 Others [thousands the integrated analysis method of the data etc of tons] 30 Coal Tap water/well collected by the Sustainable Environmental [thousands water/indus- Water of tons] 3 trial water Management Information System. Based etc 9 Chemical sub- stances (lead, on the evaluation of the “integrated envi- hexavalent [t] chromium, Chemicals ronmental impact” that was identified by PVC, etc.) “the Eco Balance”, “the Year 2010 Long- Term Environmental Goals”4 and “the Envi- ronmental Action Plan”5 are estalished. 1. Eco Balance means the preparation of a list of input and Manufacturing Manufacturing output data on environmental impact to identify, quantita- of parts of products tively measure, and report environmental impacts caused by companies; or such a list itself. 2. Environmental Priority Strategies for Product Design (EPS), developed by the Swedish Environmental Research Institute (IVL) to calculate LCA of products, is used in calculating the Eco Balance of business activities. Under Materials Parts EPS, damage caused by environmental impact on human health, the ecosystem, non-living resources, and biodi- versity is converted into financial values using ELU (En- vironmental Load Unit) as unified indicators (CO2=0.108 ELU/kg, NOx=2.13 ELU/kg, SOx=3.27 ELU/kg, BOD=0.002 ELU/kg, etc.). CO2 CO2 [thousands CO2 of tons] 222 3. See page 49. 4. See page 9. 5. See page 11. CO2 21 CH4 CH4 [thousands CH4 0 of tons] Review of Fiscal 2004 CH4 0 NOx NOx In fiscal 2004, the integrated environmental [t] NOx 59 NOx CO2 332 3 impact of the entire Ricoh Group increased SOx SOx [t] SOx 7 from that in the previous fiscal year. This
Output SOx CH4 0 BOD 5 is mainly due to the increased use of re- BOD [t] BOD 23
sources resulting from stronger sales and BOD 0 a rise in customers’ paper consumption. COD COD [t] COD 27
However, measures that were taken to re- Chemical COD 0 substances (toluene, [t] 300 duce environmentally sensitive substances dichloro- Chemicals Chemicals methane, (lead, hexavalent chromium, PVC, etc.) etc.)
contained in our products and the electric- Figures Integrating Environ- Manufacture of raw Chemical substances Production sites Non-production mental Impact of Business materials and parts contained in products sites ity use of our products are steadily yielding Activities 1.2E+09 Unit: ELU results. The method and scope of our Eco 1.0E+09 *Because the scope of the Balance evaluation are reviewed every year 8.0E+08 data collection was
to improve its accuracy. In fiscal 2004, in expanded, a comparison 6.0E+08 1.09E+09 to figures in the fiscal 1.00E+09 addition to imaging system production divi- 2004 report is not 4.0E+08 1.98E+08 1.95E+08 possible. Overseas figures 1.94E+08 sions in Japan and overseas, a measuring for marketing and 2.0E+08 1.38E+08 1.57E+07 maintenance processes 1.55E+07 0.0E+00 instruments division was included in the are estimates. (FY) 2003 2004 2003 2004 2003 2004 2003 2004 scope of the data collection. Also, raw ma- Ratio of Integrated Environmental Impact terials subject to evaluation were reviewed. (Fiscal 2004) 44.22% 5.60% 7.88% 0.64%
51 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Logistics and Marketing Use and Maintenance Collection and Recycling
Transportation Marketing Use Maintenance Recycling/disposal
Electric power Paper
OIL 43,463
OIL 145 OIL 1,888 OIL 5,300 OIL 813 OIL 54 etc 1,690
Use Collection and Marketing (customers) recycling
R
Products
CO2 135 CO2 44
CO2 101 CO2 200 CH4 0 CH4 0 CO2 3,205 CO2 1 CH4 1 CH4 0 NOx 21 NOx 92 NOx 2,513 NOx 1 NOx 257 NOx 166 SOx SOx 2 3 SOx 9,187 SOx 0 SOx 5 SOx 132
BOD 0 Chemicals 8 Basis Business Sites Products Concept
Integrated Transportation Marketing Electric power Paper Maintenance Disposal and recycling environmental impact 2.5E+09
2.0E+09
2.46E+09 1.5E+09 2.31E+09
1.0E+09 8.74E+08
7.38E+08 5.0E+08 9.20E+07 8.31E+07 1.66E+07 3.51E+07 1.83E+07 3.61E+07 1.63E+07 1.77E+07 6.72E+05 7.74E+05 0.0E+00 2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2003 2004
0.72% 1.42% 3.37% 35.46% 0.66% 0.03% 100%
“E+n” means “× 10n” (Example) 1.45E+08 = 1.45 × 108
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 52 Basis for Sustainable Environmental Environmental Accounting Management
We aim to establish an environmental accounting system to evaluate sustainable environmental management and support managerial decision making.
Thanks to its environmental accounting system, for what operations so that the maximum effect can Internal Environmental Accounting Tool which was disclosed for the first time in 1999, be obtained. Therefore, we first identify those pro- the Ricoh Group has built up a good reputation. cesses that are costly and have a high environmen- Segment Environmental Accounting However, it is necessary to further improve this tal impact in business operations, such as toner This is an internal environmental accounting tool to environmental accounting system as a mana- and semiconductor and thermal products, based select an investment activity, or a project, related to gerial decision-making tool. We will internally on the Eco Balance environmental accounting for environmental conservation from among all process- utilize the Segment Environmental Accounting each operation. We examine a number of improve- es of operations, and to evaluate environmental ef- and the Eco Balance Environmental Accounting ment plans to reduce the identified environmental fects for a certain period. The effect of investment on System to promote sustainable environmental impact through economically rational approaches. environmental conservation will be calculated based management. From now on, we will make an ef- Then, using segment environmental accounting, we on the concept of “Return on Investment” (ROI). The fort to improve and enhance the environmental assess the effectiveness of each possible approach calculation result is used internally for decision mak- accounting system so that the system may be used as a sustainable environmental manage- and decide what methods should be adopted to ing in sustainable environmental management. Ricoh ment indicator to accurately evaluate environ- gain the best results. In our toner business, for ex- Group companies and divisions, such as its recycling mental conservation activities. ample, it was found that the environmental impact business division, increasingly utilize segment envi- of the manufacturing process and transportation is ronmental accounting for their operations. high. Although a modal shift to railway transporta- * For cases of segment environmental accounting.
tion seemed to be effective in reducing the envi- See pages 19, 23, 33, 39 and 43. Utilization of Environmental Accounting ronmental impact of transporting products, it was Eco Balance Environmental Accounting Environmental accounting is used to necessary to determine what kind of operational This is an internal environmental accounting tool determine measures to promote approach should be taken to achieve such effective- to support PDCA for sustainable environmental sustainable environmental management. ness. Therefore, as a next step, we analyzed prod- management activities. The Ricoh Group conducts Implementing measures that strike a balance be- uct transportation from Numazu Plant according to environmental accounting for each process and tween cost reduction and environmental impact our economic accounting. From this analysis, we overall operations based on environmental impact reduction is crucial to promoting sustainable learned that a modal shift to railway transportation data on each process, as obtained from “the Sus- environmental management. The Ricoh Group would reduce cost and environmental impact effec- tainable Environmental Management Information uses environmental accounting to determine what tively when the distance of transportation is more System.”1 Now, we are examining the applicability measures should be taken for what processes and than 200km. of the results of this Eco Balance Environmental Ac- counting to performance evaluation by division, as well as the utilization of these results in establishing Flow to Utilize Environmental Accounting and controlling the progress of “the Year 2010 Long-
2 1 Evaluate the integrated environmental impact (eco-balance of operations). Term Environmental Goals” and “the Environmental Action Plan.”3
1. See page 49. 2. See page 9. 3. See page 11.
2 Identify major factors of environmental impact by detailed analyses. Analysis (Analyses must be done to the extent that enables actual improvement actions.) Corporate Environmental Accounting This is a tool to inform the public of relevant infor- mation compiled in accordance with the Environ- mental Accounting Guidelines of Japan’s Ministry of Measures 3 Draw up plans to reduce environmental impact. the Environment. The Ricoh Group takes the neces- sary portion from the Eco Balance environmental
4 Identify cost items and environmental impact items associated with each accounting data, and calculates the cost and effect Assessment plan. (in quantity and monetary value) of its environmental 5 Quantify the above items by cost-effectiveness. conservation activities based on its own formulas and indicators. The calculated results are disclosed
Selection 6 Select measures to be taken based on comparative review of cost to the public after being verified by a third party or- simulations. of Measures ganization. We will continue to improve the accuracy of the information to be disclosed and will make a positive effort to make it comparable to already- Performance 7 Conduct a cost-effectiveness review of the measures taken and evaluate their contribution to the achievement of sustainable environmental standardized documents, such as financial statements. Review management.
53 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Review of Corporate Environmental Accounting in Fiscal 2004
Review of Corporate Environmental The Eco Index, which indicates the level of The cost of research and development in reducing Accounting sustainable environmental management for the en- environmental impact has expanded as well. These The ratios of eco profit and eco effect, important tire business of the Ricoh Group, dropped slightly figures show that various costs are incurred in indicators when measuring the effects sustainable in fiscal 2004 from that in the previous fiscal year. sustainable environmental management activities environmental management activities have on cost, This is because although total environmental im- involving products. dropped about 10% in fiscal 2004 from the previ- pact decreased marginally, gross profit on sales Although it is becoming difficult to reap the ous fiscal year’s levels (see graph 1 ). This is be- declined 1.4% compared to the previous year’s economic benefits of environmental conservation cause environmental conservation cost increased by level. In terms of efficiency, however, in fiscal 2004 activities carried out by business sites, the eco- approximately 7% compared to that in the previous it improved approximately 45% compared to that in nomic benefits of product recycling have substan- fiscal year, and the economic benefits, particularly fiscal 2001, indicating that the level of sustainable tially grown in the past few years. Consequently, incidental effects of pollution prevention activities, environmental management for the entire business the economic benefits of sustainable environmental decreased significantly. Incidental effects, however, significantly rose over the past three years management activities related to products now ac- lead to lower costs in implementing measures to (see graph 2 ). count for more than 50% of the total benefits, and avoid risks when the risks of pollution diminish due Corporate environmental accounting data this trend is likely to become more pronounced in to the advancement of pollution prevention activi- (page 55) show that in environmental conservation the future. ties. On the other hand, if the ratios are compared costs, business area costs and administration costs However, when it comes to the effects of to those at the start of the current environmental remained unchanged in fiscal 2004 from those in environmental conservation, the total amount of action plan (results in fiscal 2001), the ratio of eco the previous year. This implies that environmental substances that have an impact on the environment profit increased by about 50% and ratio of eco ef- management costs at business sites are stabilizing. have not decreased significantly, and this is true for fect about 3% (see graph 1 ). Meanwhile, product recycling costs have increased all kinds of substances. CO2 emissions, in particu- over the past few years, surging in fiscal 2004. lar, have increased by more than 2% due to pro- duction expansion and an extremely hot summer, which remains a challenging issue in the prevention Changes in Ricoh Group’s Sustainable Environmental Management Indicators of global warming in the future. 1 Ratio of Eco Profit and Ratio of Eco Effect 2 Eco Indicator Currently, the Ricoh Group is promoting Ratio of Eco Profit Ratio of Eco Effect Eco index Gross profit on sales (100 m yen) sustainable environmental management activities 2.5 2,400 8,000 2.24 by improving the manufacturing process through 7,656 7,545 2.01 2,100 7,453 7,000 6,999 innovations in energy/resource conservation. At 2.0 1.81 1,753.1 1,800 6,000 Fukui Plant, for example, costs and the amount 1.95 1.96 6,133 1.81 1,741.5 1.61 1.58 1,500 5,000 of materials and energy used were aggregated, 1.5 1.27 1,423.7 and measures were taken to reduce loss and en- 1,200 4,000 1.21 1,204.1 vironmental impact by improving the production
1.0 [Eco index] 900 3,000 process. It was estimated that approximately ¥123
600 2,000 on sales] profit [Gross million in raw materials and direct expenses was 0.5 538.8 cut per year thanks to these initiatives. We strive 300 1,000 to further reduce the environmental impact of our Basis Business Sites Products Concept 0 0 0 20002001 2002 2003 2004 2000 2001 2002 2003 2004 business operations, thereby intensifying our efforts (FY) (FY) to promote sustainable environmental management.
Ricoh Group’s Sustainable Environmental Management Indicators
Results Sustainable environmental management indicators Calculation formula in fiscal 2004 Total economic benefit (29.98) /Total environmental conservation REP : Ratio of Eco Profit 1.81 cost (16.57) {Total economic benefit (29.98) + Amount of reduction in social REE : Ratio of Eco Effect 2.01 costs (0.03+3.29)}/Total environmental conservation cost (16.57) Gross profit on sales (¥754,500,000 thousand) /Total environmental Eco Index 1,741.5 impact (433,247)
RPS : Ratio of Profit to Social cost 119.2 Gross profit on sales (754.5) /Total social cost (6.33)
* Monetary units are indicated in billions of yen unless otherwise indicated.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 54 Basis for Sustainable Environmental Environmental Accounting Management
Ricoh Group’s Corporate Environmental Accounting in fiscal 2004
Environmental conservation costs are classified according Costs refer to expenditure on environmental conservation activities (in a broad to “Categories corresponding to business activities” sense), and consist of environmental investments and environmental costs (in a defined in the “Environmental Accounting Guidelines narrow sense). 2005” of the Ministry of the Environment. Environmental investments Environmental costs These investments correspond to These environmental costs corre- “investments in fixed assets” in finan- spond to the “period cost” in financial cial accounting. The amount of envi- accounting. (Depreciation cost of ronmental investments is distributed environmental investments is inclu- as environmental costs over the ser- ded.) vice life of fixed assets in accordance with depreciation procedures.
Cost unit: ´100 million (Exchange rate: $1 = ´107.58 1 = ´135.25)
Costs Economic Benefits Item Environmental Environmental Monetary Category Investments Costs Main Costs Effects Item
5.3 a Energy savings and improved waste processing efficiency Pollution prevention cost ´398 million Business area Global environmental costs 5.3 20.9 conservation cost ´598 million 50.2 b Contribution to value-added production Resource circulation cost ´1,094 million 59.4 c Avoidance of risk in restoring environments and avoidance of lawsuits
Upstream/ 103.9 a Sales of recycled products, etc. Downstream Cost of collecting, disassembling, and 0.5 84.6 recycling used products costs [26.5] S Reduction in society’s waste disposal cost
Administration Cost generated by the division in charge of 1.1 33.8 environmental conservation; cost to establish and 21.1 b Effects of media coverage and environmental costs maintain an environmental management system education Contribution to gross margin through environmental Research and 51.5 a Research and development costs for research and development development 1.0 18.9 costs environmental impact reduction [6.4] S Reduction in user’s electricity expenses thanks to an improved energy saving function and product performance Costs of preparing environmental Social activity 0.0 5.3 8.4 b Publicity from environmental advertisements, etc. costs reports and advertisements Environmental Costs of restoring soil and remediation costs 0.6 1.6 environment-related reconciliation 0.0 None Other costs 0.0 0.6 Other costs for environmental conservation 0.0
Total 8.7 165.7 299.8 Sum of a:160.7, b:79.7, and c:59.4. a: Substantial effect b: Expected effect [32.9] Total S’s c: Incidental effect S: Social effect • Environmental investment rate: 2.5% • Environmental R&D cost rate: 1.7% (Customer benefits) [= environmental investment (8.7) /total capital investment (346.1)] [= Total environmental R&D cost (18.9) /Total R&D cost (1,104)]
Economic benefits refer to benefits that were obtained by environmental conservation activities and which contributed to the profits of the Ricoh Group in some form. Economic benefits are classified into four categories as follows: Substantial effect (a) Expected effect (b) Incidental effect (c) Social effect (S) This means economic benefits that fall The expected amount of contribution in Expenditure on environmental conserva- Social effect means such effect that is into either of the following two cases: the case that expenditure on environmen- tion activities can help avoid the occur- generated by expenditure on environ- tal conservation activities is assumed to rence of environmental impacts. mental conservation activities not for the 1) Cash or cash equivalent is received as have contributed to profits for the Ricoh Therefore, it can be safely said that the Ricoh Group but for society. In practice, a benefit. This corresponds to Group. If environmental conservation expenditure contributed to the avoidance social effect means the amount of reduc- “realized gain” in financial accounting. costs are assumed to be costs that are of such damage of environmental impact tion in the expense of electric power and 2) The amount of savings in such costs indispensable for the Ricoh Group to that would have taken place without the waste disposition that is enabled through that would have occurred if environ- conduct its operations, for example, it expenditure. In practice, the incidental ef- environmentally conscious products for mental conservation activities had not can be safely said that such cost contri- fect is computed by multiplying the ex- customers. been conducted. This amount is not buted to profit in some form. In practice, pected amount of damage by an recognized in financial accounting. the expected effect is computed by a cer- occurrence coefficient and impact coeffi- tain formula for each item. cient. * For the computation formulas, see page on the right.
55 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 This is the quantity of substances with environmental impacts that Effect on environmental conservation were emitted by the Ricoh Group in the current fiscal year. means the effect of activities to prevent and control the occurrence of environ- mental impacts and to eliminate and re- Conversion Coefficient Converted Quantity of Reduction/Converted Value Social Cost Reduction Values/Social move such environmental impacts. The This is a weighting coefficient that is used of Impact Costs Ricoh Group reports the amount of re- in identifying environmental impact by total- Converted quantity of reduction is obtained by multi- Social cost reduction values represent ing and weighting various types of environ- plying environmental impact reduction by conversion financial figures obtained by converting duction in the emission of substances mental impact expressed in different units coefficients and converted value of impact by multiply- the converted quantity of reduction into with serious environmental impacts for (CO2 = 1). Values of coefficients are based ing total environmental impact by the coefficients. In money and social costs by converting the current year as compared with the on the Swedish EPS method. other words, these values refer to the degree of seri- the converted value of impact into mon- previous year (emissions in the previous ousness of such environmental impact reduction and ey. Computations are made using the year – emissions in the current year). total environmental impact that are converted into fig- factor of 108 Euro/t-CO2 of EPS ures in t-CO2. Ver2000.
Effect on Environmental Conservation Environmental Impact
Conversion Converted Quantity Social Cost Conversion Converted Value Social Environmental Impact Reduction (t) Coefficient of Reduction Reduction Values Total (t) Coefficient of Impact Costs
Environmental impact reduction at business sites
CO2 Ð6,766.5 1.0 Ð6,766 Ð0.99 CO2 291,267 1.0 291,267 42.55
NOx 9.4 19.7 185 0.03 NOx 172 19.7 3,384 0.49
SOx Ð0.6 30.3 Ð18 Ð0.00 SOx 10 30.3 289 0.04
BOD 8.9 0.02 0.2 0.00 BOD 23 0.02 0 0.00 Final waste Final waste disposal amount 2.3 104.0 238 0.03 disposal amount 841 104.0 87,468 12.78 PRTR substance (Ricoh standards PRTR substance emissions (Ricoh standards 8,546 1.25 emissions per substance) 50,839 7.43 Environmental impact per substance) reduction through products CO2 ...... 9,969.1 (t) NOx ...... 8.2 (t) SOx ...... 6.5 (t) Final waste disposal amount...33,096.0 (t) Calculation for companies in Japan only
2,185 0.31 433,247 63.28
Data Companies: 93 Ricoh Group companies. See page 73. coverage Period: From April 1, 2004 to March 31, 2005 (for costs and total environ- * Environmental impact reduction represents the difference between figures in mental impact). fiscal 2003 and fiscal 2004. * Social cost is calculated using the factor of 108 Euro/t-CO2 (14,607 yen/t-CO2).
(1) Formula of Substantial Effect (3) Formula of Incidental Effects Basis Business Sites Products Concept Reduction in heat, light, Heat, light, and water expenses in the previous year Ð heat, Amount of incidental Standard amount × occurrence coefficient × impact and water cost light, and water expense in the current year effects coefficient Reduction in waste Waste disposal expenses in the previous year Ð waste Items to be calculated Areas of improvement to prevent pollution disposal cost disposal expenses in the current year Sales value of valuable Standard amount Amount set aside for lawsuits, suspension of operations, materials Sales value of valuable materials sorted from waste and restoration Sales of recycled Occurrence coefficient and impact coefficient to be set products and parts Sales of recycled products and parts Coefficient according to occurrence frequency and affected extent Subsidies Environmental subsidies from the government, etc. R&D profit contribution Product gross margin × gross margin contribution rate amount calculated using environmentally conscious points (4) Formula of Social Effects (customers’ economic (2) Formula of Expected Effects benefits from using products) Contribution to value- (Production output Ð raw material costs) × business area Electric power consumption of a product × number of added production cost/manufacturing costs Total electric power products sold Effects on media Area of newspaper advertisement/newspaper page area × Electric power cost (Total electric power for old models Ð total electric power coverage advertisement cost per page reduction effect for new models) × electric power unit cost Effects of environmental Number of people attending internal environmental Waste disposal cost (Weight of collected products Ð weight of final waste) × education education seminars × seminar fee for outside participants reduction effect outside disposal unit cost Publicity from environ- Number of visitors to environmental Web site × unit price of mental advertisements the sustainability report
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 56 Basis for Sustainable Environmental Green Partnership Management
We have organized green partnerships to continue to promote effective environmental conservation.
To promote effective environmen- Suppliers of Materials and Parts Logistics Companies tal conservation, it is important Development of Environmentally Conscious Products Reduction in Environmental Impact Caused by Transportation to make an effort in reducing the Based on the concept of manufacturing shared To reduce the environmental impact caused by environmental impacts caused with suppliers, the Ricoh Group is promoting transportation, the Ricoh Group is promoting a by “overall operations” through activities to reduce chemical substances with seri- modal shift (shift of transportation by trucks to partnerships with suppliers and ous environmental impact. We are promoting the that by sea and/or rail) in cooperation with various customers. For this purpose, it joint development of parts with less environmental logistics companies. *See page 38. is necessary to establish, main- impacts, and commend excellent cases at the tain, and improve partnerships Green Procurement Convention. In addition, we that are beneficial to all parties. started supporting suppliers in creating chemical Recycling Companies To contribute to the creation of substance management systems* in fiscal 2004. Efficient Use of Resources a sustainable recycle-oriented *See page 31. In cooperation with recycling companies as “part- society, we regard all parties in- ners in creating a resource recirculating society,” volved in the operations of the Suppliers of Business Equipment and Stationery the Ricoh Group is making an effort to recycle Ricoh Group as green partners, Promotion of Environmental Conservation through Green Purchase of Environmentally Conscious Products used products and enhance “zero-waste-to-landfill” and we, together with these green As a user of paper, stationery, and business equip- activities. partners, are promoting effective ment, we are promoting “green purchasing,” which * For the recycling of products. See page 23. environmental conservation. For recycling activities made by offices and sites. means that environmentally conscious products See page 39. are used on a priority basis. In April 2002, the Ricoh Group established the Green Purchasing Guidelines in Japan for eight categories: paper, Customers stationery, business equipment, office equipment, Promotion of Environmentally Conscious Products home appliances, work gloves, working clothes, In recognition of its environmentally conscious and lighting. At production and non-production products and environmental awareness building sites outside Japan, where there is no equivalent to activities, Ricoh Corporation, the Americas Region- Japan’s Green Purchase Law, their own guidelines al Sales Headquarters, received the Green Contrac- were established individually to develop green pur- tor Award 2004 from the Coalition for Government chasing. Procurement.
Ricoh Group’s Green Partnerships
NPO/NGO Suppliers Materials and parts for products
Promotion of Definition of Ricoh Group’s green purchasing Development of social contribution environmentally • Green procurement (materials and parts) in environmental conscious • Green purchasing conservation products (business equipment and stationery) • Green sales (or green purchasing by customers)
Promotion of environ- Recycling Efficient use of mental conservation Suppliers companies resources Ricoh Group through the purchase of environmentally con- scious products
Business equipment and stationery Reduction in Sales of environmental environmentally impact caused by conscious transportation products and services
Logistics companies Customers
57 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Customers
Green Marketing Participated by Customers to Promote Environmental Conservation
Ricoh UK Ltd., a sales company, promotes green marketing program via Ricoh UK’s website. There are examples where a activities with the aim of successfully combining environmental customer’s high appreciation of this program has led to a busi- conservation with profit making. As part of such activities, the ness agreement. Marketing support materials such as posters company introduced the RICOH Tree Dedication Programme in and machine stickers are also available to further promote this January 2005. Under this customer participation program, Ricoh program. Ricoh staff can also participate in this scheme by hav- will plant a tree in the customer’s name for every 100,000 copies ing a tree dedicated to them on their birthday. used on the customer’s Ricoh equipment and send the customer Ricoh UK produced The Resource-full Green Office Guide to a certificate. Planting trees is carried out in conjunction with Fu- be distributed to customers. The guide explains Ricoh’s environ- ture Forests*, a U.K. company engaged in the CO2-neutralizing mental conservation activities and offers practical ways that ev- business. All Direct and Dealer customers can participate in the eryone can help prevent global warming and save resources. The guide contains many such ideas to help reduce environmental impact by society as a whole. * http://www.futureforests.com/index.asp
Persons in charge at Ricoh UK Ltd.: Tom Wagland (left) and Louise Cheung Certificate given to customers (left) and The Resource-full Green Office Guide
NPO Establishing Paper Procurement Standards to Conserve Ecosystems
In June 2003, Ricoh established Environmental Standards for Paper Products. These standards aim to preserve what Ricoh Procedure for selecting suppliers of wood raw materials
* defines as “forests of high conservation value .” In accordance Requirements for suppliers with these standards, the Ricoh Group asks suppliers to comply Verify the origin of raw wood materials. with the standards in terms of both products supplied to it and Comply with all applicable laws and regulations in the origin countries and regions. Basis Business Sites Products Concept Examine the conservation value of the forests from which raw materials are harvested. the supplier’s corporate activities. We may suspend business Prepare a sustainable forest management plan in cooperation with local residents and other with those companies that do not comply. In defining “forests of stakeholders, including environmental protection organizations. high conservation value,” we sought the advice of environmental NGOs. To determine whether or not suppliers have responded to Investigation our request for improvements, we use not only information that In addition to the investigation conducted by Ricoh, information and analyses provided by a we collected ourselves but additional information provided by a third party (including environmental protection organizations) will be used if necessary. selected third party. Ricoh Group companies outside Japan also conduct their activities based on the same standards. Response * “Forests of high conservation value” include old-growth forests (forests mainly made up of If Ricoh recognizes that the supplier is not complying with the requirements and has not made adequate 200- to 1,000-year-old trees), native forests (untouched forests), or natural forests inhabited by improvements to respond to Ricoh’s requests, Ricoh may suspend business with the supplier. endangered species (forests consisting primarily of native species that are self-sustaining).
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 58 Basis for Sustainable Environmental Management
2005 FOCUS 03 Building a Sustainable Environmental Management Model of Sales Companies in Japan Aiming to be a company that gains the support of communities by fostering a win-win relationship with them
Ricoh Chubu Co., Ltd., is a regional sales supervising company that over- sees six Ricoh Group sales companies in the Chubu region in Japan. Making use of its marketing style, in which sales representatives pay repeated vis- its to customers, Ricoh Chubu started “environmentally” communicating with customers by providing them with en- vironmental information as well as in- formation about Ricoh products. In line with its promotion of environmental communication with local governments, companies, media, and environmental NPOs, Ricoh Chubu began efforts to share not only information but also its environmental conservation mission with local communities. Based on such keywords as employees, customers, and local communities, the company strives to achieve sustainable environmental Tamio Shibagaki, management while contributing to the Leader, CS Environment Promotion Group, CSR Promotion Office, Ricoh Chubu Co., Ltd. conservation of local environments.
Sample Activity 1 Green Promotion Sample Activity 2 E-koto (good thing) Project
The green promotion program, which aims to tie marketing activities with environ- In the E-koto (good thing) project, Ricoh Chubu encourages its employees to vol- mental conservation/community contributions, is a subsidy grant scheme for local untarily engage in environmental conservation activities. Aims of the project are to citizen groups engaged in environmental conservation activities. In this program, provide appropriate opportunities for employees who have ideas about how things Ricoh Chubu sales representatives explain to customers buying Ricoh’s environmen- can be improved and to develop those ideas into actual activities in which all employ- tally conscious products how environmental conservation and community contribu- ees can participate. One employee is chosen from each of the company’s divisions tions are important, and if the customer believes in what the company is doing, the to become a member of the E-koto committee and give his/her opinion and ideas at sales representative will ask the customer to fill in an eco card with their company’s monthly committee meetings. The sorting-sommelier certification system, in which name and other information. Ricoh Chubu then decides on the amount of the subsidy participants can enjoy themselves, had its start in this project. according to the total number of points on eco cards collected from such customers. Grantees are chosen by an eco-hiiki (eco-favor) vote by customers, environmental NPOs, scholars, citizen groups that are former grantees, and Ricoh Chubu employ- ees. In fiscal 2004, 10 organizations were granted a subsidy, and our employees par- ticipated in environmental conservation activities organized by those organizations.
Eco Card E-koto Committee
59 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 What is your opinion on sustainable Could you specify the Q environmental management at sales Q activities you are currently Q What are you aiming for? companies? undertaking?
A It is important for us to A We are currently undertaking A We are aiming to contribute to combine our marketing ac- activities that encourage the the revitalization of local commu- tivities with environmental participation of employees, nities while establishing an envi- conservation efforts. customers, and communities. ronmental management system.
Ricoh Chubu, a sales company, cannot It is important for Ricoh Chubu to create Materializing ideas for green promotion merely copy the efforts made by produc- a new mechanism and internal system, and sorting-master schemes and ce- tion sites, such as making production with the environment taken into consid- menting relationships with stakeholders lines more energy efficient and improv- eration, to appeal to customers and com- helped build up Ricoh Chubu’s reputation ing productivity through Zero-Waste- munities. Our green promotion activities among local communities while promot- to-Landfill activities at the plants, and (See below.), which started in June ing the awareness of our employees. achieve similar success. Sustainable en- 2002, combine marketing activities with Accordingly, sales representatives are vironmental management, which consists environmental conservation and social now talking to customers differently; of both environmental conservation and contributions. Coming into contact with they sometimes successfully close deals economic efficiency, cannot be achieved a variety of community organizations as because customers are interested in the solely by conserving energy and reduc- well as customers makes Ricoh Chubu, company’s environmental features. In ing paper consumption at offices. It is which provided B-to-B solutions in the developing environmental communica- therefore important for us to promote past, now capable of engaging in B-to-C tion with customers and communities, sustainable environmental management communication. In April 2004, a sorting- it is important to meet and hold discus- through our strength in fostering a re- sommelier certification system (See sions with stakeholders who believe that lationship with customers. To provide below.) was established in the hope that a sustainable social system is needed customer satisfaction, sales companies employees would enjoy learning about and share the company’s environmental offer customers information about envi- the role of a sorting master and share conservation mission with them. Such ronmental regulations in addition to prod- their knowledge of environmental conser- face-to-face communication will establish uct information. Sharing environmental vation with others. In addition to internal the role that Ricoh Chubu is to play in the information with customers is the fastest activities, sorting masters enthusiastically community. Further communication with way to gain their support in terms of en- introduce Ricoh Group environmental and contributions to local communities vironmental conservation. conservation activities to customers, will realize the sustainable environmental communities, and other stakeholders. management relevant to our operations.
Sample Activity 3 Sorting-Sommelier Certification System
A sorting sommelier is a person who is able to properly sort waste and verbally communicate how and why it should be sorted. After the January 2004 internal announcement that ap- plicants to the program will be accepted, those who applied participated in study meetings, using an approximately 200-page textbook, and took the certification exam. Thirty-eight employees have been qualified as sorting-sommelier thus far. Prior to the exam, applicants examined the recycling system of sorted waste, and several improvements were made as a result, including the localization of
waste sorting rules in buildings, by promoting communication with man- Basis Business Sites Products Concept agement companies in charge of the buildings where our offices are set up, cleaning companies, local governments, and NPOs. Sommelier badge
The first sorting sommeliers
Sorting-Sommelier Certification System
(1) Sorting
(2) Written Test
Plastic bags, each containing The candidates choose one They sort all of the waste. They attach slips with their They place the waste in rele- 10 types of waste, are pre- plastic bag each. names on to the vant sorting boxes according (3) Role Playing pared in the same quantity as sorted waste. to Ricoh Chubu rules. the number of candidates for (Case Selection) the exam.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 60 Basis for Sustainable Environmental Environmental Education/Environmental Awareness Building Management
We are conducting awareness-building activities for our employees so that they can perform duties as global citizens and promote their individual sustainable environmental management.
To make all-employee participatory sus- Specialized Education tainable environmental management really effective, not only is the commitment of Organization of Environment- Ricoh Group’s Sustainable Environmental senior management and the active ef- Related Courses Management Conference forts of all divisions essential, but so is
Environmental Education System Ricoh Environmental Education System
Mandatory Divisional Specialized Environmental education for all education education awareness
Each level Each division/site Specialists All employees
Introductory Internal Individual Specialized Self-development Qualification Information Training education examination EMS program training course scheme disclosure programs Events • Training for • Basic License • Education using Divisional education • Recyclable design • Correspondence • Administrators of • Sustainability • Voluntary • Family class general managers Assessment the environmental courses pollution report environmental (Example) • Technologies • Environmental • Training for pocket book concerning the prevention • E-mail magazine, leader household • Education for key deputy general • Basic CBT environment impact assessment of activities ECO TODAY development accounts managers environmental environmental products (Products, peripherals and • Work environment training personel • Environmental • Training for education supplies) inspectors Web site managers • Environmental • Education for • Environment-related laws and • Certified branch managers • Training for new conference regulations measurer employees • LCA (basic and applications) • Hazardous • Safety of chemical substances and materials adaptation to laws and regulations engineer (elementary and senior courses) • Noises • Visualization-of-flow technology • Thermal design for office equipment
61 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Employee Education and Divisional Education
Environmental Conferences in conference, including staff in charge of e-Learning at Sales Companies Europe and the Asia-Pacific Region environmental issues from sales compa-
Environmental Conference in Europe
Environmental Awareness Building
Ricoh Group Sustainable op environmental technologies. These two only promote sustainable environmental Development Award awards are presented based on evaluations management in the office, but also conduct
Awareness Building Using Environmental Household Accounts
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 62 Basis for Sustainable Environmental Social Contribution of Environmental Conservation Management
We are making efforts to conserve global forest ecosystems and enhance our employees’ global citizen awareness.
To conserve the global environment, Forest Ecosystem Conservation Projects it is important not only to reduce envi- ronmental impact, but also to maintain
Ricoh Group’s Forest Ecosystem Conservation Projects
Project NPO Company Country Name Activity Name Descriptions
Conservation and restoration of forests Largest global conservation NPO in the world; works in Conservation of the Sierra Tarahumara and riverheads that cover the North Mexico more than 170 countries and engages in a wide range of Ricoh Corporation Mexico WWF forest and riverheads region comprising 1.5 million residents projects related to biodiversity conservation, from and 600,000 hectares of agricultural land. ecosystem conservation to global warming prevention
The Woodland Trust, the UK’s leading woodland Participation in the virgin forest Supports a virgin forest conservation conservation charity, was established in 1972. With Ricoh Europe B.V. United Kingdom conservation campaign hosted by the campaign that aims to protect woods and Woodland Trust over 1,000 woods in its care, covering approximately Woodland Trust biodiversity in the United Kingdom 20,000 ha, the Trust is dedicated to the protection and conservation of our native woodland heritage
Teaches students about the environment through Support of Earth Keeper™, an environ- A program in which children learn about Ricoh Asia Pacific Warrimoo Public forest conservation activities, focusing on a project Australia mental education program conducted ecosystems and environmental issues in Pte Ltd. School called Earth Keeper™, which gives children the by Warrimoo Public School Australia and plant trees skills to live in harmony with nature
Restoration of rich forests where the Philippines Restoration of tropical rain forests* Philippine Eagle and other forest creatures can coexist with people Established to address environmental issues that Conservation focus on the harmonious relationship between nature and society; more than 1,000 staff in more Preservation of forests through sustainable International than 30 countries work to conserve biodiversity agriculture, specifically, raising cocoa in Ghana Restoration of tropical rain forests* the shades of trees so that people can live with other living things
Restoration of tropical forests and Expansion of the habitats of endangered Malaysia orangutan habitats* species, including the orangutan Largest global conservation NPO in the world; works in more than 170 countries and engages in a wide Conservation of habitats for endangered WWF range of projects related to biodiversity conservation, Restoration of temperate forests and species, including 437 vertebrates, such from ecosystem conservation to global warming China giant panda habitats* as the giant panda, and 4,000 plants, to prevention prevent their extinction
Conservation of natural forests that have Researches and studies the forest ecosystem as well as Ricoh Co., Ltd. enough space and food for bears, dor- C.W. Nicol Afan conducts environmental conservation activities with the Japan Conservation of the Afan Forest in Kurohime, Nagano* mice, and other animals to live and where Woodland Trust idea of establishing a forest where mankind can live people can feel close to nature without harming the natural environment Aims at securing trust sites for wildlife, contributing Conservation of habitats of endangered Conservation of the Yanbaru Forest in to the conservation of habitats and other natural Japan species unique to the region, including Yanbaru Forest Okinawa* environments in northern Okinawa, which is blessed Rallus okinawae Trust with rich biodiversity
Established as a member of Friends of the Earth Conservation of rich forests where many Friends of the Earth International; promotes forest conservation and Russia Conservation of Taiga, the northern wild animal species, including the Amur campaigns to prevent desertification and supports limit habitat of tigers* tiger, live harmoniously with people Japan (FoE Japan) the forest industry in Japan Preservation and expansion of forests Conducts research in bird ecology in Sri Lanka and Conservation and restoration of forests Field Ornithology Sri Lanka where the Sri Lankan long-tailed fowl can develops domestic and overseas environmental at World Heritage Sites Group of Sri Lanka live conservation activities for bird habitats Restoration of satoyama Education of children, development of Provides environmental education especially to Bangladesh Poush Bangladesh (community forests) afforestation activities, and raising of children and promotes afforestation activities in Sri saplings Lanka * For each project, flag species are mentioned in the column * Projects covered under the social contribution reserve system of activities. These projects aim at conserving not only flag species, but also all forest ecosystems in the area.
63 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Three Areas of Environmental-conscious Social Contribution Activities
Ecosystem Natural Social contribution to conservation environment environmental activities conservation
Society Ecosystem conservation activities We work to conserve ecosystems at the global and community levels Increasing Promoting Resources as a company and support organization engaged in such activities. environmental employees’ Economy awareness voluntary Resource Promoting employees’ voluntary activities activities recovery Production activities We promote employees’ participation in voluntary activities for environmental conservation in communities and encourage them to Products Money reduce environmental impact at home and the workplace.
Increasing environmental awareness Consumption activities We encourage individuals and organizations to understand the current Social contribution to Tolerable impact situation of the global environment, and increase their awareness of environmental conservation so that they take actions. conservation
Pursuing the Ideal Society (Three P’s Balance™)
See page 7.
NTERVIEW NGO Example of a Forest Ecosystem Conservation Project Conservation of Taiga Forests The Northern Limit of the Tiger’s Habitat FoE Japan Ricoh started a forest ecosystem conservation project focusing on the Bikin River basin, a habitat of the endangered Amur tiger.
The Nature-rich Russian Far East Eiichiro Noguchi faces the threat of deforestation. Director, Russian Far East Taiga In May 2004, in partnership with FoE Japan (an en- (Forest) Project, FoE Japan The Bikin River basin stretches over approximately 13,000 square kilometers, from Khabarovsk to (an environmental NGO) Vladivostok, which is equivalent to the combined areas of Tokyo, Kanagawa, Chiba, and Saitama. vironmental NGO), Ricoh started a forest ecosystem conservation project focusing on the northern area of Aiming to protect both the conduct eco-tours and support a fair trade* scheme by the Bikin River basin in the Russian Far East. The forest natural environment and the purchasing honey and herbs, such as rosehip, that can
is a habitat of the Amur tiger, an endangered species. local people’s lives be obtained from the forests there. The ultimate goal of Basis Business Sites Products Concept The Russian Far East, which is quite close to Hokkaido, As the first step of the project, we encouraged the this joint program is an entry on UNESCO’s World Heri- lies across the Japan Sea and still maintains natural for- Udeghe people (indigenous habitants), local NGOs, and tage List as a natural site. UNESCO realizes that there ests and a diversified ecosystem. Bikin Basin forests are researchers to understand what our project is about so is a habitat of the Amur tiger in the region and that the precious habitats for a great variety of wildlife, including that a friendly relationship can be established between surrounding areas have natural values. We approached the Amur tiger, many of which are rare animals. For us, and we are currently carrying out our research on the related authorities to appeal for the environmental example, the Amur tiger, the largest species of tiger, is endangered species, including the Amur tiger. At the values of the forests as a step to attain our goal because critically endangered with as few as 380 left in the world. same time, to promote the awareness of the environ- being designated as a nature reserve by domestic law is However, after the collapse of the Soviet Union, a great mental value of the region, we have also contacted the a requirement for entry.
many trees were cut for export in order to obtain foreign Russian government and we are striving to disseminate * In general, fair trade aims to help economically disad- vantaged producers in developing countries become currency. Because of this, the forests are now threatened information about our project among both the Russian independent by earning a stable and fair income. with deforestation and the consequential destruction of and Japanese people. To help the Udeghe make a living * Details of the project are available on http://www.ricoh.com/environment/society/report/ the ecosystem. without relying on the lumber business, we intend to index.html
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 64 Basis for Sustainable Environmental Social Contribution of Environmental Conservation Management
Environmental volunteer activities further promoted by the Ricoh Group’s sales companies in Japan Promotion of forest conservation is one of the target goals set by the Ricoh Group to be achieved by fiscal 2004 in terms of social contribution in environmental conservation. In fiscal 2004, sales companies activated their efforts.
Map of Forest Conservation Activities
Hokkaido Saitama Prefecture Toyama Prefecture • Clean & Walk in Sapporo Art Park • Activities to conserve Ohya thicket in • Afforestation in Toyama (Toyama Ricoh) (Hokkaido Ricoh) Higashimatsuyama-shi • Participation in Hokkaido Arbor Day (Ricoh Sales Co., Ltd., RICOH TECHNOSYSTEMS CO., Ishikawa Prefecture (Hokkaido Ricoh) LTD., and NBS Ricoh) • Conservation of Aodani mizogo Biotope (Hokkaido Ricoh) • Tenguyama Cleanup Climb • Preservation of satoyama (community forests) (Ishikawa Ricoh) • Clean & Walk in the Kushiro Wetlands in Sayama Hills (Trust No. 5 area) (Hokkaido Ricoh) (Ricoh Sales Co., Ltd., and NBS Ricoh) • Conservation activities on Mt. Kannon Aichi Prefecture Planting Buna (Japanese beech) in Akita Prefecture (Ricoh Sales Co., Ltd.) • Environmental improvement of Jyoko-ji (Ricoh Chubu) Shirakami • Cleanup of Yuuhi-no-Matsubara (Akita Ricoh) Hotaruno-sato Tokyo • Participation in activities of Aigo-kai at • Cleanup of Kaze-no-Matsubara (Akita Ricoh) Hachimori-machi, Akita Prefecture • Planting of Buna (Japanese beech) at the • Conservation of satoyama (community forests) Nagoya Heiwa Park (Aichi Ricoh) riverhead of Nagaki River (Akita Ricoh) in Minamidaira Hills • Oasis-no Mori Club activities in the (Aichi Ricoh)
Fukushima Prefecture • Tree planting in Afan Forest (Nagano Ricoh and Niigata Ricoh) • Planting of Buna (Japanese beech) nationwide (Fukushima Ricoh)
Gunma Prefecture • Tree planting at Naramata Lake (Gunma Ricoh)
Tochigi Prefecture • Placement of nets to protect trees from deer (Tochigi Ricoh)
Nara Prefecture Hiroshima Prefecture Saga Prefecture • Activities to nurture forests in Yatayama • Voluntary activities in Gongenzan Ikoi-no Mori • The 22nd-Century Asian Forest Project Thicket Conservation Activities (Nara Ricoh) (Ricoh Chugoku, Hiroshima Ricoh, and NBS Ricoh) (Saga Ricoh) • Participation in the Saga 22 Forest Higashimatsuyama-shi, Saitama Prefecture Yamaguchi Prefecture Mie Prefecture Nurturing Festival of the Ariake Sea Basin
65 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Sample Activities in Japan
Activities to Conserve Fureai-no Mori Chakkiri-kai Voluntary Activities Activities to Conserve Osafune Beautiful Chiba-shi, Chiba Prefecture Shizuoka-shi, Shizuoka Prefecture Forest
Planting Trees in Afan Forest Activities to Conserve Fureai-no-Mori Tree Planting at Mt. Fugen Basis Business Sites Products Concept Nagano-shi, Nagano Prefecture Kagawa Prefecture Nagasaki Prefecture
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 66 Basis for Sustainable Environmental Social Contribution of Environmental Conservation Management
Sample Activities Outside Japan Expansion of Environmental Volunteer Activities
Supporting Children Planting Trees Riverhead Forest Conservation Environmental Volunteer Activities
Cleaning a Stretch of Beach and Observing Nature with Children Rehabilitating Hatano Farmland (Ricoh Hatano Plant) On September 18, 2004, members of the Farmland
67 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Expansion of Environmental volunteer activities
• Activities to conserve ecosys- tems in community Nature Volunteer • Creation of biotopes forests Employees • Nature conservation Local communities seminars leaders Business sites • Nature seminars for seminars children • Conservation of riverhead forests • Cleanup
Environmental conservation as corporate activities Environmental conservation activities in local communities
Cleaning Up Shiroishi River (Tohoku Ricoh Co., Ltd.) Conservation of the Satoyama Area of Mt. Riverhead forest conservation Shitaba-machi in Miyagi Prefecture is famous for its Satsuki (Ikeda Plant and Yashiro Plant) On October 23, 2004, Yadoriki Shinboku Group mem- cherry blossoms and is designated as one of Japan’s Ikeda Plant and Yashiro Plant employees and their families participated bers and their families (17 in total) participated as a best 100 cherry blossom viewing spots. On March 19, in activities to conserve the satoyama (community forest) area of Mt. partner corporation in the riverhead forest conservation 2004, Tohoku Ricoh employees and their families (a to- Satsuki in Ikeda City, Osaka, on November 20, 2004. Two sets of tables program organized by Kanagawa Prefecture. The group tal of 14 people) took part in cleaning up Shiroishi River and benches that were bought with the funds from Free Will, Ricoh’s is Ricoh’s environmental volunteer group. to prepare for the Shibata Cherry Blossom Festival. social contribution club, were installed on the observation deck.
Cleaning Up Senbonhama Beach in Numazu (Ricoh Numazu Plant) Cleaning Up the Izunuma/Uchinuma Thicket Conservation at Hatano City On June 27, 2004, 25 Ricoh Numazu Plant employees Wetlands (Hasama Ricoh) Five members of the Hatano Thicket Conservation volunteered to clean up Senbonhama Beach in the 2004 The Izunuma/Uchinuma Wetlands in Miyagi Prefecture, Group cleared the fallen leaves in the thicket of Lake Festa Coste del Gomi in Senbonhama, Shizuoka Pre- which are listed under the Ramsar Convention, are the Shinsei on December 12, 2004. fecture. About 800 people participated in the event and winter home for swans and geese. On March 20, 2004, collected a large amount of garbage that was carefully seven Hasama Ricoh employees volunteered to clean disposed of. up the wetlands with other participants. Basis Business Sites Products Concept
Cleaning Up the Tottori Sand Dunes (Ricoh Tottori Group) Cleaning Up the Beach at Kamakura Conserving the Shishigaya Green Zone On September 26, 2004, 90 Ricoh Tottori Group On September 19, 2004, 115 Ricoh Group employees On February 5, 2004, 15 members of the Shishigaya employees took part in cleaning up the Tottori Sand and their families cleaned Zaimokuza beach in Kamaku- Green Zone Conservation Group trimmed and cut plum Dunes, a national park. Thanks to this program, which ra and enjoyed making sand sculptures. trees and mended fences to conserve the landscape of takes place annually, the amount of garbage that litters the Shishigaya Green Zone in Yokohama City, Kana- the area is decreasing each year. gawa Prefecture.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 68 Basis for Sustainable Environmental Management
2005 FOCUS 04 Environmental Volunteer Leader Development Program in Japan We nurture environmental volunteer leaders to promote environmental conservation activities in local communities.
The Ricoh Group promotes all-employee participatory sustainable environmental management. It is very important to build employee awareness because it is the employee who carries out the activities that achieve the Group’s goals. How en- vironmentally conscious employees act at home and in the communities where they live will contribute to reducing envi- ronmental impact throughout society. In 1999, Ricoh launched the Environmental Volunteer Leader Development Program. By the end of fiscal 2004, as many as 277 people had participated in the program.
Corporate Environment Division Megumi Kawahara, Deputy Manager, Environmental Communication Office (center) Kazuyuki Kishi, Environmental Communication Office (right) Keishi Nakamura, Environmental Communication Office (left)
Number of Environmental Volunteer Activities
Environmental Volunteer Leader Development Program (Times) 67 69 60 Ricoh’s nature seminar elementary course Participants learn about the natural environment (overnight training held three times a year) surrounding them and feel the importance of the ecosystem in the field as well as the basics of volunteer activities. On completion of the program, participants 40 Registered as a leader are certified as environmental volunteer leaders. 33 28 20 23
Follow-up Training Advanced Training Advanced Training Ricoh Company Meeting for 0 Nature seminar intermediate course Ricoh forest seminar 2000 2001 2002 2003 2004 Environmental Volunteer Leaders (overnight training held once a year) (Two-night seminar (FY) (held twice a year on weekdays) held once a year) Number of Participants in Environmental This meeting is designed for leaders Participants learn how to take more Participants learn about the to exchange information and joy in continuing volunteer activities composition and structure of Volunteer Activities develop skills. Examples of the and gain the knowledge and skills forests that are often unnoticed as volunteer activities that leaders take required to give environmental well as the mechanism of nature (Persons) part in are introduced, and training to other people. and how men deal with forests. 2,000 2,101 participants get the latest Training takes place in the Afan information from outside experts. Forest in Nagano Prefecture. 1,500 1,694
1,000 Environmental volunteer leaders take the initiative in environmental activities involving family, colleagues, and local people. 787 744 500 599
0 2000 2001 2002 2003 2004 (FY)
69 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 What is the Environmental Q Volunteer Leader Q How does the program work? Q How do you wish to develop Development Program? activities?
A The program nurtures volunteer A Participants will become A We hold regional nature leaders who can promote more conscious and seminars to increase the environmental conservation knowledgeable and acquire number of leaders. activities by themselves. necessary know-hows.
We believe that it is more effective to en- The program begins with the elementary We started nature seminars in the Tokyo courage employees to plan and carry out courses, followed by intermediary cours- area, which made it difficult for employ- volunteer activities by themselves, and in es at Ricoh nature seminars, forest semi- ees living outside the area to attend. In the process nurture leaders to promote nars, and Ricoh Company Meetings. In fiscal 2002, the first seminar in the Kan- such activities, than to make them par- the elementary courses, we, with the co- sai area was held at Ricoh Ikeda Plant in ticipate in company-run activities. In June operation of NPOs and specialists, teach Osaka. It attracted employees who were 1999, the Ricoh Group launched an Envi- the importance of ecosystem conserva- interested in the seminars but were not ronmental Volunteer Leader Development tion as well as basic knowledge about able to join due to geographical reasons. Program. In fiscal 2001, the program was planning and organizing volunteer activi- To ensure that environmental volunteer expanded to include Ricoh Group em- ties. At Ricoh Company Meetings, leaders activities would be carried out after the ployees and retirees. By the end of fiscal gain new knowledge, report their activi- completion of the seminar, we asked City 2004, as many as 277 persons had par- ties, and exchange information and opin- Hall to provide us with a nearby thicket ticipated in the program. This fiscal year, ions with other leaders. In the intermedi- and invited a member of an NPO taking environmental volunteer leaders planned ary courses, we nurture personnel who care of the thicket to give a lecture. After and organized 69 projects to build en- are able to not only organize activities but completing the seminar, the participants vironmental awareness. They worked also convey to others how such activities formed their own group, called Green with other employees, their families, and work and how much fun they are. Forest Conductor, and they are continuing their friends to help local communities. After seminars aim at nurturing personnel with activities. We plan to continue holding completing the program and taking part expertise regional nature seminars, and in fact in actual environmental activities, many in forest seminars are scheduled to be held in the of the leaders wish to draw up projects of conserva- Shikoku, Kanto, and Kansai areas in fiscal their own. We provide them with informa- tion. 2005. Networks with various administra- tion about volunteer activities in the com- tions and NPOs throughout the country munity and the opportunity to join those will be developed with leaders playing a activities. central role, which will lead to more ex- Nature seminar elementary course tensive environmental volunteer activities.
Employee feedback NTERVIEW Message from an Environmental Volunteer Leader
“Having met like-minded people at a na- ture seminar, I began to actively take part
in voluntary programs.” Basis Business Sites Products Concept
volunteer activities, I decided to join the seminar. I Kiyoko Iwamoto was pleasantly surprised to discover myself among Business Assistance Center, Business Planning Division, so many people that shared the same interest. We Ricoh Electronic Devices Company, Ikeda Plant became friends at the get-together for the seminar, Nature seminars gave me the talked about what we could do, signed up mem- opportunity to act on my own bers, and launched a volunteer group. maintain hiking paths as well as teach how to make initiative. baskets using vines. By posting a notice with pho- I have always liked hiking and mountaineering as Calling for employees’ tos at our workplace to invite new members to our well as drawing the plants I see and learning their participation in environmental activities, we successfully attracted new members. names. When I started thinking about nature and activities Our members also include local citizens. I would life, I learned that Ikeda Plant, the place I work, was It has been two years since we began our activities like to continue our efforts to provide people with going to hold a nature seminar. Being interested in on Mt. Satsuki. We manage bamboo forests and the opportunity to enjoy nature.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 70 Basis for Sustainable Environmental Environmental Communication Management
Promoting Environmental Conservation Activities Through the Promotion of Communications in Good Faith
To be a going concern that is favorably rated by society, it is important to not Sustainable Environmental Management and Environmental Communication only promote environmental conser- Expansion of corporate value and reduction in environmental impact vation activities, but also to make an The Ricoh Group’s sustainable environmental management effort to inform as many people as pos- Environmental Environmental sible of our philosophy and activities conservation activities communication activities so that we may win public confidence. ¥ Energy conservation ¥ Sustainability ¥ Exhibitions ¥ Resource conservation/ report ¥ Various media The active disclosure of information recycling ¥ Web site ¥ Internal publicity to internal and external stakeholders ¥ Pollution prevention ¥ Advertisement will contribute to the further activa- tion of activities and the creation of a resource-recirculating society. With the firm belief that environmental commu- Society nication and conservation activities are Attainment of competitiveness, profit, and reliability the two wheels of sustainable environ- Customers/consumers Business partners Shareholders Investors/analysts mental management, the Ricoh Group Local residents Mass media Central and local governments is promoting the conservation activi- ties communications in good faith. Environmental Advertisements Exhibitions
http://www.ricoh.co.jp/ecology/ecotoday/index_e.html Advertisement of a forest ecosystem conservation project (National Graphics) Ricoh and COSMO OIL joint booth
71 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Issuance of Sustainability Reports nual Report. Ricoh was the winner of the Continued Building Awareness in Children (Environment) Excellence Award for CSR Report, which is given to
Ricoh Group Japanese Sept. 2000 45,950 Leasing Co., Ltd. and Fukui Ricoh Co., Ltd. issued vironmental conservation and business. The award Environmental 60 Report 2000 English Dec. 2000 6,800 site reports for the first time. Ricoh Fukui Plant, ceremony was held in May in Phoenix, Arizona, Ricoh Group Japanese Sept. 2001 25,950 which has issued a site report since 1999, adopted where a scholarship of $50,000 and a trip to Expo Sustainability 74 Report 2001 English Dec. 2001 7,000 a new system in fiscal 2004, under which they pre- 2005 Aichi were presented to the winners. Ricoh Group Japanese Jul. 2002 21,315 Sustainability 84 pared a summary for the report. Ricoh Fukui Plant Report 2002 English Sept. 2002 6,000 was given the Continued Excellence Award for the Ricoh Group Japanese Jun. 2003 21,045 Sustainability Site Report of the 8th Environmental Report Award. Report 84 (Environment) 2003 English Sept. 2003 7,000 They also won the Excellence Award of the Environ- Ricoh Group 18,245 Japanese Jun. 2004 (As of April mental Communication Awards 2004. Sustainability 30, 2005) Report 84 (Environment) 2004 English Sept. 2004 7,000
Employee feedback NTERVIEW Production of an Environmental Site Report Mr. Ichioka, Chairman of Ricoh Corporation, and the winners Supporting the Development of “Trying to provide local people with the informa- Environmental Conservation Activities tion they need in a form they like.” at Elementary and Junior High Schools at our plant. As an initiative to promote this policy,
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 72 Data Targeted Period/Scope of This Report
Targeted Period Scope of Collection of Environmental Impact and Environmental Accounting Data
This report describes the sustainable environmental man- Environmental impact and environmental accounting data agement activities of the Ricoh Group in fiscal 2004 (April are collected from Ricoh’s production and non-production 1, 2004 to March 31, 2005). sites and Ricoh Group companies that have established their own sustainable management systems. Environmental impact and environmental acounting data: fiscal 2004 data Descriptions Japan in articles and chronological tables: fiscal 2004 Ricoh production sites: Atsugi Plant, Hatano Plant, Numazu Plant, Gotemba Plant, data (in principle) Fukui Plant, Ikeda Plant, Yashiro Plant Ricoh nonproduction sites: The environmental impact and environmental accounting Aoyama Head Office, Ohmori Office, Ohmori Office No. 2, data are taken from the Ricoh Group’s major business Ginza Office, Ricoh System Center, Shin-Yokohama Office, sites in five (5) regions—Japan, the Americas, Europe, Ricoh Service Parts Center, Research and Development Center, Soft- China, and the Asia-Pacific region—and as such, may ware Research Center, Toda Technical Center, Applied Electronics differ from Ricoh Group data presented elsewhere in this Laboratory report, e.g., in the organization profile and global network. Ricoh Group major manufacturing subsidiaries: The name Ricoh refers to “Ricoh Co., Ltd,” and not the Tohoku Ricoh Co., Ltd.; Hasama Ricoh, Inc.; “Ricoh Group” as a whole. Ricoh Unitechno Co., Ltd.; Ricoh Optical Industries Co., Ltd.; Ricoh Keiki Co., Ltd.; Ricoh Microelectronics Co., Ltd.; Ricoh Elemex Corporation Important Organizational Changes Made Ricoh Group major nonmanufacturing subsidiaries: During the Report Period Ricoh Logistics System Co., Ltd.; Ricoh Techno Systems Co., Ltd.; On October 1, 2004, all shares of Hitachi Printing Solu- 42 sales companies; and NBS Ricoh Co., Ltd. tions Ltd. were transferred to Ricoh, and Ricoh Printing Part Component System Co., Ltd.1
Systems Ltd. was established. Ricoh Leasing Company, Ltd.2 On January 1, 2005, Ricoh’s five sales companies in the metropolitan area merged to become Ricoh Sales Co., The Americas Ltd. Manufacturing company: Ricoh Electronics, Inc. (U.S.A.) Past and Future Reports Nonmanufacturing companies: The Ricoh Group has published annual environmental Ricoh Corporation (U.S.A.) and two sales companies reports every year since 1997, which covered fiscal 1996. The 2005 Report in Japanese was issued in June 2005. Europe The 2006 Report in Japanese will be issued in June 2006. Manufacturing companies: Ricoh UK Products Ltd. (U.K.) Ricoh Industrie France S.A.S. (France) Nonmanufacturing companies: Ricoh Europe B.V. (the Netherlands) and 29 sales companies in the region
China Manufacturing company:
Ricoh Asia Industry (Shenzhen) Ltd. (China)
Asia-Pacific Region Nonmanufacturing companies: Ricoh Asia Pacific Pte. Ltd. (Singapore)
1. Environmental accounting data only 2. Part of environmental impact data only
73 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Corporate Philosophy/General Principles on the Environment/Management Philosophy/ Principles of the Environmental Reporting
Corporate Philosophy Management Philosophy
The Ricoh Group’s corporate philosophy—“The Spirit of Three Loves”— Ricoh’s management philosophy was formally introduced in 1986 based was established by its founder, Kiyoshi Ichimura. He explained the phi- on the corporate philosophy of “The Spirit of Three Loves” in order to es- losophy as follows: Everyone at least loves himself/herself. As time passes, tablish and nurture the corporate culture and system to ensure survival in however, this feeling of love grows and expands to include all people, a time filled with increasing change, information-oriented societies, diverse plants, and animals in the world. This philosophy drives the Ricoh Group values, and more intense competition. toward better sustainable environmental management.
Our Purpose To constantly create new value for the world at the inter- face of people and information —The Spirit of Three Loves— Our Goal To be a good global corporate citizen with reliability and Love your neighbor appeal Our Principles • To think as an entrepreneur Love your country • To put ourselves in the other person’s place Love your work • To find personal value in our work
General Principles on the Environment Principles of the Environmental Reporting
Ricoh introduced the Ricoh General Principles on the Environment, which In fiscal 2001, Ricoh established principles of environmental reporting, are based on its management philosophy, in 1992 and revised them in which comprise requisites for providing information useful to stakeholders 1998 and in 2004. These principles show Ricoh’s commitment to sustain- when they make their decisions on sustainable environmental management. able environmental management and are widely disclosed to the public The environmental reporting is based on corporate accounting principles through various media, including Web sites. Based on these principles, as no official principles or terminology have been developed for sustainable Ricoh Group companies have independently established and managed their reporting. own rules regarding the environment according to their business type.
1. The environmental reporting must contain true statements about compa- Basic Policy nies’ state of sustainable environmental management1. As a global citizen, Ricoh group is obligation-conscious of environmental 2. The environmental reporting must fairly represent the results of all the conservation. In addition, we strive to honor our environmental responsi- sustainable environmental management activities2. bilities and concentrate group-wide efforts in environmental conservation 3. The environmental reporting must clearly represent the facts necessary activities, implementation of which we believe to be as significant as our for stakeholders not to misjudge the environmental impact of compa- business operations. nies3 and 4. Action Guideline 4. The environmental reporting must continuously reflect the principles and 1. Complying with domestic and international regulations as a matter of procedures of basic data processing and representation methods every course, we dutifully fulfill our responsibilities, setting goals toward mini- fiscal year and may not change those principles, procedures, and repre- mizing the environmental effects of business practice in keeping up with sentation methods without good reason5. broader social expectations. In achieving these goals, we endeavor to Notes: create economic values. 1. “Companies” refer to the Ricoh Group as a whole, Group companies, and/or their business sites, depending on the coverage and level of the report. 2. We take steps to develop and promote technology that will enable us to 2. The avoidance of disclosing negative information shall not be regarded as a fair rep- reduce environmental effects, and proactively utilize such innovations. resentation of all information. 3. The state of companies’ environmental risk management shall be included in the 3. In all our business activities, we strive for awareness of environmental information stakeholders use in decision making. impact, thereby involving all Ricoh employees in implementing continu- 4. Significant subsequent events shall be described in the report. Subsequent events refer to events that occur during the period from the day after the reporting period ous improvements to prevent pollution, use energy and natural resources ends to the date the report is completed. Such events may influence the state of com- more efficiently. panies’ sustainable environmental management from the next fiscal year onward.
4. To provide our products and services, we spare no effort to reduce en- Examples of significant subsequent events are as follows: vironmental effects in all stages of product lifecycle, from procurement, a) Critical damage caused by environmental pollutants and similar causes b) The announcement and implementation of large environment-related investment manufacturing, sale, and logistics, to usage, recycling, and disposal. projects c) The assignment and transfer of significant environment-oriented business trans- 5. We at Ricoh wish each employee to be attentive to a broader range of so- actions cial issues and mindful of enhancing environmental awareness through d) Significant, controversial environment-related cases that arose or were solved e) The announcement of significant development in environment-oriented technolo- proactive learning processes, designed to commit the employee to envi- gies ronmental conservation activities according to his or her responsibility. Subsequent events disclosed as notes are useful as supplemental information to de- termine the state of companies for future sustainable environmental management. 6. Coordinating closely with every country and region, we contribute to wider society, for whom we actively disclose information, participate, 5. Ongoing applications may be cancelled only if there is good reason and it has been determined that environmental reporting would be more rational if it followed proce- and assist in environmental conservation activities. dure or if there were changes in representation. “Good reason” includes significant changes in company management policies, business reorganization, drastic techno- logical innovation, and amendments in and the abolition of relevant laws, regulations, Established in Feb.1992 and revised in Oct. 2004. and standards.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 74 Data Profile of Organization
Market Evaluation Results and Economic Performance Ricoh Co., Ltd. was established in Japan on February 6, 1936. The Ricoh Group consists In 2004, Ricoh held the largest share of the office-use black-and-white of Ricoh Co., Ltd., 325 subsidiaries, and 22 copier market and the second largest share of the color copier market affiliates*. The Ricoh Group engages in activities in Japan. In the same year, the Ricoh Group held the second largest on a global scale that include the development, share of both the office-use black-and-white copier and color copier production, marketing, after-sales services, and markets in the Untied States1. In the office-use black-and-white copier recycling of office equipment including copiers market in Europe2, the Group held the largest share for the eighth and printers in five regions around the world year in a row. In fiscal 2004, Ricoh’s consolidated sales increased but (Japan, the Americas, Europe, China, and the profits declined3. Asia-Pacific region). The Group has more than 1. Total number of products marketed under the Ricoh, Savin, Gestetner, and Lanier brand names (ex- cluding the segment for up to 10 ppm copiers) 75,000 employees. 2. Including products marketed under the Ricoh, Gestetner, Nashuatec, Rex-Rotary, and Lanier brand names as well as OEM products (excluding the segment for personal copiers) 3. For details, see the IR section of Ricoh’s website. (http://www.ricoh.com/IR/) Source: Gartner Dataquest, March 2005, GJ05138 (Data for Japan and the United States) Infosource S.A. (Data for Europe)
Ricoh Aoyama Head Office Ricoh Bldg., Minami-Aoyama 1-15-5, Minato-ku, Tokyo 107-8544, Japan Phone: +81-3-3479-3111 http://www.ricoh.com/ * The definition of an affiliate follows the U.S. Generally Accepted Accounting Principles (U.S. GAAP), which differ slightly from the The Ricoh Group’s Sales Classified by Business definition given in Japan’s GAAP. Others Office equipment (FY) 2001 186,951 1,485,389 1,672,340
2002 217,784 1,520,574 1,738,358
2003 222,612 1,557,633 1,780,245
2004 222,280 1,591,828 1,814,108
Ricoh Group Brands 0300,000 600,000 900,000 1,200,000 1,500,000 1,800,000 (millions of yen)
The Ricoh Group markets products under The Ricoh Group’s Sales Classified by Region its own brand name “RICOH” as well as the Others Europe The Americas Japan (FY) 116,626 following. 2001 311,312 341,747 902,655 1,672,340
2002 143,919 354,477 343,940 896,022 1,738,358 Brand logos 2003 137,413 402,392 326,380 914,060 1,780,245 106,630 * The new logo will come into effect 2004 408,906 325,597 972,975 1,814,108 in September 2005. 0300,000 600,000 900,000 1,200,000 1,500,000 1,800,000 (millions of yen)
The Number of the Ricoh Group’s Employees (FY) 2001 74,200
2002 74,600
2003 73,200 R 2004 75,100
0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 (employees)
The Ricoh Group’s Net Income (FY) 2001 61,614
2002 72,513
2003 91,766
2004 83,143
010,000 20,000 30,000 40,00050,000 60,000 70,000 80,000 90,000 (millions of yen) * Figures are from the Ricoh Group’s securities report and, accordingly, may differ from those of the environmental impact data due to a difference in the scope of data collection.
75 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Major Product Lines
Imaging solutions Network Input/Output (I/O) systems
Digital imaging equipment: Printing systems: Digital copiers, color copiers, printers, facsimiles, related sup- Multifunctional printers (MFPs), laser printers, plies and maintenance services, others related supplies and maintenance services, Other imaging equipment: related software, others Analog copiers, diazo copiers, related supplies and mainte- Other I/O systems: nance services, thermal paper, others Optical-disk products, systems, scanners, others
Network system solutions Other businesses
Personal computers, servers, network devices, Optical devices, measuring instruments, semiconductors, networking software, applications, services and others support, others
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 76 Data Business Site Data
Site (Resource Conservation and Recycling) See page 39.
Total waste Total waste Final waste Water Waste recovery amount discharge disposal consumption rate (%) 1 2 produced (t) amount (t) amount (t) (1,000 tons)
Ricoh’s Business Sites
Atsugi Plant–Office equipment and other products 1005 Shimo-Ogino, Atsugi, Kanagawa 243-0298, Japan 100 1,253 1,253 0.0 139
Hatano Plant–Printed circuit boards and electronic components 423 Hirasawa, Hadano, Kanagawa 257-8586, Japan 100 174 174 0.0 14
Numazu Plant–Supplies 16-1 Honda-machi, Numazu, Shizuoka 410-8505, Japan 100 9,000 4,824 0.0 1,919
Gotemba Plant–Copiers, fax machines, and data processing systems 1-10 Komakado, Gotemba, Shizuoka 412-0038, Japan 100 1,811 1,811 0.0 64
Fukui Plant–Supplies 64-1 Ohmi, Sakai-cho, Sakai-gun, Fukui 919-0547, Japan 100 2,339 2,339 0.0 186
Ikeda Plant–Electronic devices 13-1 Himemuro-cho, Ikeda, Osaka 563-8501, Japan 100 128 121 0.0 149
Yashiro Plant–Electronic devices 30-1 Saho, Yashiro-cho, Kato-gun, Hyogo 673-1447, Japan 100 478 478 0.0 152
Non-production sites 99.1 2,003 2,003 17.0 216
Total 99.9 17,188 13,005 17.0 2,840
The Ricoh Group’s Manufacturing Subsidiaries in Japan
Tohoku Ricoh Co., Ltd.–Office equipment and parts for copiers 3-1 Shinmeido, Nakanomyo, Shibata-machi, Shibata-gun, Miyagi 989-1695, Japan 100 1,970 1,970 0.0 161
Hasama Ricoh, Inc.–Parts for copiers and data processing equipment 86 Aza-Kitasanden, Sanuma, Hasama-cho, Tome-gun, Miyagi 987-0511, Japan 100 2,342 2,342 0.0 10
Ricoh Unitechno Co., Ltd.–Fax machines, copiers, and microfilm equipment 713 Tsurugasone, Yashio, Saitama 340-0802, Japan 100 501 501 0.0 16
Ricoh Optical Industries Co., Ltd.–Photographic equipment 10-109 Ohata, Hanamaki, Iwate 025-0303, Japan 100 884 884 0.0 58
Ricoh Keiki Co., Ltd.–Parts for copiers and data processing equipment 3144-1 Aza-Ipponguri, Shimoizumi, Kuboizumi-machi, Saga 849-0903, Japan 100 195 195 0.0 3
Ricoh Microelectronics Co., Ltd.–Printed circuit boards 10-3 Kitamura, Tottori, Tottori 680-0911, Japan 100 569 569 0.0 18
Ricoh Elemex Corporation–Office equipment, clocks, watches, and educational equipment 2-14-29 Uchiyama, Chikusa-ku, Nagoya, Aichi 464-0075, Japan Ena Plant 100 769 769 0.0 95 1218-2 Nakano, Nagashima-cho, Ena, Gifu 509-7205, Japan Okazaki Plant 3-69 Ida-cho, Okazaki, Aichi 444-8586, Japan
Total 100 7,229 7,229 0.0 361
The Ricoh Group’s Manufacturing Subsidiaries outside Japan
Ricoh Electronics, Inc. (REI)–Office equipment and supplies 100 8,037 8,037 0.0 183 One Ricoh Square, 1100 Valencia Avenue, Tustin, CA 92780, U.S.A.
Ricoh UK Products Ltd. (RPL)–Office equipment and supplies Priorslee, Telford, Shropshire TF2 9NS, U.K 100 1,166 1,166 0.0 29
Ricoh Industrie France S.A.S. (RIF)–Office equipment and supplies 100 7,178 7,178 0.0 61 144, Route de Rouffach 68920, Wettolsheim, France
Ricoh Asia Industry S.Z. Ltd. (RAI)–Copiers 100 1,239 1,239 0.0 172 Color TV Industrial Zone, Futian District, Shenzhen, P.R. China
Total 100 17,619 17,619 0.0 445
1. Total waste generation: the amount of waste generated. 2. Total waste discharge: the amount of waste discharged outside business sites. When waste is generated after waste reduction processing during manufacturing, This includes residual waste after the intermediate processing of waste at the total waste generation amount means the amount of waste at the point of business sites. generation. When waste is processed after manufacturing at a facility in a 3. The Ricoh Group’s target substances for reduction: PRTR substances business site, the total waste generation amount means the amount of waste prior designated by four Electric & Electronic Industries Associations in Japan between to waste processing. fiscal 1998 and 2000. The figures are indicators multiplied by the environmental impact potential. See page 43.
77 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Sites (Preventing See page 33. Sites (Pollution Prevention) See page 43. Global Warming)
Energy consumption Emissions into air Emissions into air Water discharge ‘Ricoh target ‘Ricoh target (NOx) (t) (SOx) (t) (BOD) (t) substances for substances for (t-CO2)(TJ) reduction’ used3 (t) reduction’ discharged3 (t)
14,222 349.7 1.644 0.019 1.616 92.3 6.4
1,331 35.3 0.037 0.000 0.481 187.4 0.0
34,344 759.4 17.635 0.000 3.096 12,666.1 2,830.8
3,325 75.5 0.752 0.023 0.073 0.0 0.0
22,918 484.8 7.305 0.067 1.219 9,236.5 649.2
7,456 193.0 1.137 0.000 0.671 101.3 28.3
28,447 748.6 3.552 0.000 0.370 553.9 302.8
20,515 526.4 3.143 0.178 0.072 7.4 0.0
132,559 3,172.6 35.205 0.287 7.598 22,845.0 3,817.4
10,335 229.7 3.065 2.052 7.076 1,814.4 414.7
1,880 44.5 0.322 0.240 0.068 21.9 18.6
1,314 34.2 0.120 0.000 0.033 20.8 20.8
7,813 184.0 1.493 0.893 0.220 75.0 7.0
906 24.6 0.000 0.000 0.000 163.9 0.3
3,132 79.9 0.438 2.978 0.162 229.0 2.2
6,791 171.5 0.545 0.077 0.128 305.2 66.2
32,171 768.4 5.983 6.240 7.687 2,630.3 530.0
44,723 413.1 11.409 0.000 4.607 511.9 12.9
9,183 98.4 1.819 0.000 0.000 904.0 723.2
10,087 299.5 7.352 0.000 1.886 2.8 0.5
14,007 78.6 0.471 0.442 1.286 35.4 0.0
78,000 889.7 21.051 0.442 7.779 1,454.2 736.6
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 78 Data The Ricoh Group’s Environmental Conservation Activities
1976ÐMarch 2004
Society’s Recognition of the The Ricoh Group’s Major Activities Ricoh Group’s Major Activities Worldwide Trends
1971 Environment Agency set up Ramsar 1976 Establishes Environmental Promotion Section Convention adopted
1990 December Sets up Environmental Administration Office 1977 United Nations Conference on Desertification held UNEP Conference held
1992 February Establishes Ricoh General Principles on the Environment 1987 Montreal Protocol adopted March FT5570 copier awarded the BAM (initial version) 1990 London meeting (set phaseout of CFCs and HCFCs)
1993 March Ricoh achieves total elimination of ozone-depleting substances 1993 May Ricoh UK Products’ copier photosensitive drum 1991 Recovered Resource Use Promotion Law enacted (specific chlorofluorocarbons (CFCs), specific types of halon, recycling technology receives the Queen’s Award 1992 UN Conference on Environment and carbon tetrachloride, etc.). in the U.K. Development (Earth Summit) held May Announces the recycled product design basic policy and September Ricoh UK Products’ power consumption implements recyclable design level 1 reduction activities receive Business Energy 1993 Energy Saving Law revised May Launches materials labeling on plastic parts Awards Grand Prize. December The Ricoh Group achieves total elimination of ozone-depleting substances (specific chlorofluorocarbons (CFCs), specific types of halon, carbon tetrachloride, etc.).
1994 August Completes the Comet Circle concept 1994 May Ricoh UK Products’ copier photoconductor November Implements labeling of materials and grade on plastic parts drum recycling technology receives the European Better Environment Award for Industry. 1995 February Holds First Ricoh Company Environment Conference 1995 March Ricoh receives the Minister of International 1995 The First Conference of Parties to the United Nations October Announces International Energy Star certified products Trade and Industry Prize in resource-recovery Framework Convention on Climate Change (COP1) held December Ricoh Gotemba Plant acquires ISO 14001 certification (the development projects for its efforts in Law for Promotion of Sorted Collection and Recycling first certification given by a Japanese certification environment-conscious product assessment and of Containers and Packaging enforced organization). recyclable designs. International Energy Star Program started 1996 ISO Environmental Auditing Standards 1996 July Ricoh UK Products acquires BS 7750/ISO 14001 certification. of Environmental Management System 1997 March Ricoh Corporation (the U.S.A.) wins Energy Star established Copier Prize. 1997 March Sets management of 79 types of chemical substances International Energy Star Award 1998 April Ricoh establishes the Recycling Division. 1998 December Ricoh ranked number one in the Second launched by EPA May Issues the Ricoh Group Green Procurement Guidelines Corporate Environmental Management Level 1997 COP3 (Kyoto Conference) held October Ricoh Fukui Plant achieves a 100% resource recovery rate Survey by the Nihon Keizai Shimbun newspaper. Kyoto Protocol adopted (Zero-Waste-to-Landfill). 1999 January Issues the Ricoh Group Environmental Report 1998 1999 November Ricoh wins the IEA Demand-Side Management 1998 Eco Partnership Tokyo Conference held September Ricoh announces results of its first environmental accounting. Award of Excellence in the recently created Law concerning the Promotion of Copier of the Future Division for its energy- Measures to Cope with Global Warming saving technology. enacted 2000 January Ricoh acquires Eco-Mark certification for 28 copier models. 2000 March Ricoh Corporation receives three awards from 1999 Revised Energy Saving Law enforced February Ricoh’s digital multifunctional copier, the imagio MF6550, the Energy Star Program: 1) 2000 Energy Star PRTR Law enacted acquires Type III Environmental Impact Disclosure from BVQI Excellence in Consumer Education Award, 2) 2000 Law Concerning the Promotion of the Procurement of Eco- (Sweden). Labeling Partners of the Year Award, and 3) Friendly Goods and Services by the State and Other Entities March Holds the 1st Global Recycling Conference Office Equipment Partner of the Year Award (for promulgated the fifth consecutive year, the Energy Star Basic Law for Establishing a Recycling-Based Society enacted Award). Waste Management and Public Cleansing Law revised 2001 July Ricoh announces its participation in e-mission 55. June Ricoh wins Grand Prize in the 10th Corporate Law for the Promotion of Utilization of Recyclable Resources December imagio MF6550RC, an environmentally conscious digital Contribution to Society Awards organized by the enacted copier, is marketed for rental use. Asahi Shimbun Foundation. Law Concerning the Promotion of the Procurement of Eco- December Ricoh ranks first for the third year in a row in the Friendly Goods and Services by the State and Other Entities 4th Corporate Environmental Management Level enacted Survey organized by the Nihon Keizai Shimbun.
2002 January The first Ricoh Green Procurement Meeting is held. 2001 July Ricoh receives the highest eco-rating of AAA in 2001 Ministry of the Environment (Japan) March The Ricoh Group’s main production sites in the world achieve the photographic and office equipment established a 100% resource recovery rate (Zero-Waste-to-Landfill). categories from Innovest Strategic Value The first Conference on the Creation of April Ricoh announces its participation in the UN Global Compact. Advisors, a U.S.A. investment research Wa no Kuni held September Ricoh system acquires Type III Eco-Label certification from company, and ranked first among nominees. Law for Recycling of Specified Kinds of the Japan Environmental Management Association for December In a survey conducted by the Financial Times, a Home Appliances enacted Industry (JEMAI). U.K. business newspaper, Ricoh is chosen by Law Concerning the Promotion of the November The Noise Testing Center of Ricoh Omori Plant acquires global CEOs as the world’s seventh most Procurement of Eco-Friendly Goods and ISO/IEC17025 certification from the NIST (the U.S.). respected company in the “most environment- Services by the State and Other Entities December The Ricoh Group implements the first commendation of the conscious” category. enforced in full scale Ricoh Sustainable Development Award. 2002 May Ricoh ranks first in the world in environmental and social/cultural aspects for office equipment and 2002 The World Summit on Sustainable home appliances in the corporate responsibility Development (Johannesburg Summit) rating conducted by Ökom GmbH (Germany) . held 2003 January Ricoh establishes the Corporate Social Responsibility (CSR) Division. June Ricoh establishes environmental regulations for paper products. 2003 April Ricoh receives the Grand Prize in the 12th 2003 The EU Directive on Waste Electrical and Global Environment Awards. Electronic Equipment (WEEE) comes into effect. 2004 January Ricoh implements Ricoh Group Code of Conduct and Ricoh May Ricoh wins the 2003 WEC Gold Medal. The EU Directive on the Restriction of Group CSR Charter. November Ricoh receives the Minister for Economy, Trade Hazardous Substances in Electrical and and Industry Award in the 6th Green Purchasing Electronic Equipment (RoHS) comes into effect. Awards. 2004 Tenth Session of the Conference of the Parties (COP 10) to the UN Framework Convention on Climate Change 2004 February imagio Neo 752/602 series receives the Energy 2005 The Kyoto Protocol goes into force Conservation Center Chairman’s Prize in the (February 16). 14th Energy-Saving Awards. * For details, see Ricoh’s web site. (http://www.ricoh.com/environment/global/index.html)
79 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Fiscal 2004 (from April 2004 to March 2005)
The Ricoh Group’s Activities Society’s Recognition of the Ricoh Group’s Activities
2004 April A briefing on the revision to Ricoh Group’s green procurement policy and 2004 April Ricoh Group Sustainability Report 2003 receives the Consistent Performance Prize certification system of the chemical management system (CMS) is held. at the Seventh Green Reporting Awards for the third year in a row. April All sales companies of the Ricoh Tohoku Group achieve Level 2 Zero-Waste-to- April Ricoh Fukui Plant’s fiscal 2003 environmental report wins the Prize for Site Landfill. Reports at the Seventh Green Reporting Awards for the fourth year in a row. May Ricoh and FoE Japan sign an agreement on the Ricoh-FoE Japan Project to June Ricoh ranks 19th in Businessweek’s Global 500 list of the world’s top companies Conserve Taiga, the Northern Limit Habitat of Tigers, which is being carried out in (ranks second among Japanese companies). the Russian Far East. July Ricoh placed 11th in the Nikkei Business CSR Best 100 Company Ranking in total June Ricoh and JQA jointly implement a pilot program for the certification system for assessment. the information management of chemical substances contained in products. October Tohoku Ricoh receives the 2004 Director’s Prize for the plant with outstanding June Ricoh Group issues three interconnecting sustainability reports (Environment greening activities from the Tohoku Bureau of Economy, Trade and Industry. Report, Corporate Social Responsibility Report and Annual Report) for fiscal 2004 October Ricoh receives the 2004 Director-General Prize for resource-recirculating for the first time. technologies and systems from the Industrial Science and Technology and the July Ricoh Group holds the third parent-child nature school. Environment Bureau of the Ministry of Economy, Trade and Industry for its recycling business involving used copiers. August The 15th Ricoh Company Meetings for Environmental Volunteer Leaders is held. October Iwate Ricoh wins the Chairman’s Prize of the Reduce, Reuse & Recycle Promotion August The Tokyo office of Ricoh Elemex Corporation achieves Zero-Waste-to-Landfill. Council. September The Technology Center (Aichi Prefecture) of Ricoh Elemex Corporation achieves October Ricoh Electronics (U.S.A.) receives the Year of the Award of the Waste Reduction Zero-Waste-to-Landfill. Awards Program (WRAP) from the California Integrated Waste Management September The third Ricoh Forest Seminar is held. The number of Ricoh forest conservation Board. leaders totals 38. November Ricoh Corporation (U.S.A.) receives the 2004 Green Contractor Award. September Ricoh acquires System Certification of the Eco Leaf environmental label in the December Ricoh ranks first in the manufacturing division in Nihon Keizai Shimbun’s 8th digital camera business. Corporate Environmental Management Level Survey for the fourth time. September The Aficio2060 ec/2075 ec, a high-speed multifunctional digital copier equipped December The Ricoh Group’s 2004 sustainability report (Environmental Report, Corporate with the HYBRID QSU energy conservation technology, is introduced. The copier Social Responsibility Report, Annual Report) given the Sustainability Report achieves the world’s first 10-second recovery time from energy-saving mode. Excellence Award, Environmental Report Excellent Award, and Environmental October The Ricoh Group Environmental Principle is revised. Reporting Meister Award at the 8th Environmental Communication Awards. October Ricoh Ohmori Plant receives accreditation for its VOC testing laboratory for the December Ricoh Fukui Plant’s fiscal 2004 environmental report awarded the Environmental first time as a manufacturer by the Federal Institute for Materials Research and Report Excellence Award at the 8th Environmental Communication Awards. Testing (BAM) in Germany. November The Ricoh Group holds the 17th Nature Seminar. The number of Ricoh environmental volunteers totals 277. November Ricoh Asia Pacific reports on the Ricoh Group’s social contribution of environmental conservation at the General Meeting of the International Union for the Conservation of Nature and Natural Resources (IUCN) held in Bangkok, Thailand. December The Ricoh Group Participates in Eco Products 2004. December The imagio Neo 350RC/450RC series of environmentally conscious digital copiers is introduced. 2005 January The 16th Ricoh Company Meeting for Environmental Volunteer Leaders is held. 2005 January Ricoh selected as one of the World’s Top 100 Sustainable Companies by the World February The 11th Ricoh Group’s Sustainability Environmental Conference is held. Economic Forum (Davos Forum). February The 4th Ricoh Nature Seminar Intermediate Course is held. February Ricoh given world’s highest rating for corporate social responsibility in Germany’s February The imagio Neo C355/285 series of digital color multifunctional copiers, which oekom research’s Environmental Ranking in the category of IT/computers, significantly reduce environmental impact based on the EU’s RoHS directive, is peripherals, and other electronics. introduced. February Ricoh Gotemba Plant receives the Minister of Economy, Trade and Industry’s Award (grand prize) in the electricity division for its outstanding energy conservation performance. March Ricoh Fukui Plant receives the Excellent Sustainable Management Award of the Third Japan Sustainable Management Award sponsored by Mie Prefecture. March Ricoh given AAA, the highest environmental rating, from the Tohmatsu Evaluation and Certification Organization.
Subsequent Events April Ricoh receives the CRS Reporting Consistent Excellency Prize from Toyo Keizai Inc.
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 80 Data Responses to the Questionnaire for Ricoh Group Sustainability Report 2004
We appreciate customers Some of the opinions from the Ricoh Group Sustainability responding to our questionnaire. Report 2004 and Improvements in the 2005 Report We will use your valuable opinion to improve our activities and Companies tend to be uncertain about the extent to which they may disclose information on environmental accounting. In your future reports. report, there are detailed reviews and explanations of items, which is quite unique. We feel that you really want us to read the Responses to Our Questionnaire environmental accounting section, and I think that is great.
A total of 18,245 copies of the Japanese version report were distributed and 238 readers answered I would like to know how you will use environmental accounting in the questionnaire as of the end of April 2004. The evaluating sustainable environmental management and decision main responses are as follows. making. An example is given to illustrate how we used environmental accounting in promoting modal shifts. See page 53. 1 How would you rank the Ricoh Group’s environmental conservation activities that are described in the report? Very good Good Your report is very readable and gives us a clear picture of your Average No reply specific commitments to the environment.
(FY) 3 1 2001 73 23
4 1 2002 65 30 I would like to read comments by customers who purchased your
1 products because I would like to know what advantages they 2003 71 28 gained by using them. 1 3 The report had a story about a customer who successfully reduced 2004 70 26 paper consumption by introducing Ricoh integrated print 0 20 40 60 80 100 (%) management system and another one about the customer who
2 Which section(s) of the report were you purchased recycled Ricoh products.
most interested in? See pages 22 and 24. 1st Environmental Accounting 2nd Social Contribution of Environmental Conservation Your report, which introduces a variety of concrete examples, is 3rd Business Sites (Energy Conservation and easy to understand, but readers will find stories of staff who were Prevention of Global Warming) actually engaged in projects much more interesting. 4th FOCUS (Maintenance and Quality Improvement of In the FOCUS section, examples of unique activities are introduced Zero-Waste-to-Landfill/Fukui Plant) in articles using a Q&A format. Also, interviews with key people 5th Identifying Environmental Impact and Target and employees who take initiatives in sustainable environmental Setting (Eco Balance) management in each division of the Ricoh Group are introduced. 6th Products (Resource Conservation and See pages 25, 35, 70 and 72. Recycling) 7th Pursuing the Ideal Society (Three P’s Balance™) Because of the size of the report, although it provides extensive
3 In what capacity did you read this and detailed information, readers tend to look at only what they are report? interested in. If there is a page that outlines the whole content, they can easily find that there are many other interesting reports. Person in charge of Student Educator NPO environmental member In the beginning of the report, apart from the table of contents, issues in a company Product userEnvironmental Others No reply there is a section that introduces the structure of the report and specialist the overall picture of sustainable environmental management.
2313 11712 6 6 22 See pages 5 through 6.
0 20406080100 (%)
81 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 Index by Term
A Page M Page Award (FY 2004) 5 Modal Shift 38 MSDS 44 B Page BAM 9, 29, 30 N Page Nature Seminar 69 C Page Capacitor 18, 20 O Page CarbonNeutral 36 On-Demand Toner Filling Machine 26 CDM 37 Chemical Substance Manegement 28, 29, 31, 32 P Page Paper Procurement Standards 58 CMS (Chemical substance Management System) 31, 32 Principles of the Environmental Reporting 74 Collection of Used Cartridges 25 Printing Solution 22 Color Rewritable Media 17 PRTR 43, 44 Comet Circle 8 Corporate Environmental Accounting 53–56 Q Page QSU Technology 20 D Page Development of Environmental Technologies 17 R Page Downsized Production Lines for Photoconductor 35 Recyclable Design 16 Recycle Label 18 E Page Recycled Copier 24 Eco Balance 51 Reduction in Packaging Materials 25 Eco Balance Environmental Accounting 53 Resource-recirculating Eco-packaging 25, 26 ECO’ CLEANIC 42 Reuse of Toner Bottle 26 Eco Fund 5 Rewritable Media 17, 22 Eco Leaf 18 RICOH Tree Dedication Programme 58 Eco Mark 18 RoHS Directive 28, 31 ECO TODAY 71 E-koto (good thing) Project 59 S Page e-Learning 62 Satellite Filling 26 Environmental Accounting 53 Segment Environmental Accounting 19, 23, 33, 39, 43, 53 Environmental Action Plan 11–12 Site Report 72 Environmental Advertisement 71 Social Contribution of Environmental Conservation 63 Environmental Household Account 62 Socially Responsible Investment Stock Index 5 Environmental Impact Information System 49 Soil Pollution 45 Environmental Label 18 Sorting-Sommelier 60 Environmental Management System 47 SRI 5 Environmental Volunteer 65–68 SSAP 48 Environmental Volunteer Leader 67–70 Strategic Management by Objectives (SMO) 48 EPS 51 Sustainability Report (Environment) 72 Sustainability Self-Assessment Program 48 F Page Sustainable Development Award 62 Forest Ecosystem Conservation Project 63 Sustainable Environmental Management Evaluations 48 Fuel Cell 17 Sustainable Environmental Management Indicator 54 G Page Sustainable Environmental Management Information System 49 General Principles on the Environment 74 Green Marketing 58 T Page 17 Green Partnership 57 Technology to Estimate the Amount of Used Products Collected 7 Green Procurement 57 Three P’s Balance 18 Green Promotion 59, 60 Type III Environmental Declaration Green Purchasing 57 U Page H Page Underground Water Pollution 45, 46 HYBRID QSU (Technology) 20 V Page I Page VOC 29 IC Tag Series 22 W Page Integrated Environment Impact 9 Web Site for Children 71 ISEF 72 WEEE Directive 25 ISO 14001 47 Y Page L Page Year 2010 Long-Term Environmental Goals 9 LCA (Life Cycle Assessment) 15, 16 Z Page Zero Emission (Zero-Waste-to-Landfill) 39–42 Zero-Waste-to-Landfill 39–42
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 82 Data Third Party Review
The Ricoh Group receives a third- party review of its environmental performance data and collection/ aggregation system (Sustain- able Environmental Management Information System). The related information is provided to stake- holders in the sustainability re- port (Environment). Furthermore, the results of this review are used to improve and advance sustain- able environmental management. In fiscal 2004, the concept of sys- tem verification was introduced. System verification checks for consistency between data and whether the system effectively functions to collect/aggregate highly reliable data. The Ricoh Group continues to promote sus- tainable environmental manage- ment by using third-party reviews more effectively.
Reference View (whole statement) 1. Good Points 2. Issues BVQI has reported many findings and opin- The environmental management information The environmental management information ions regarding environmental activity at the system is credible, as the conversion factor system is expected to be deployed further even head office site level through the data veri- used in the system is managed collectively by in some non-manufacturing group companies. fication process. BVQI has concluded the the head office, not on a site basis. The data input system is expected to be im- following: The product recycling rate is accurate, because proved further. With this system, data input it is calculated component by component. mistakes are avoided and/or detected if any. The environmental report system of Ricoh Logistics System is a highly credible system that is capable of collecting and aggregating data accurately across the country.
83 RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 List of Figures Verified by BVQI
Page Number Title Verification No.
13 The Ricoh Group’s Environmental Action Plan (FY 2002–2004)/Results (1) 19 1
5
24 5 LCA Comparison Between a New Machine and Recycled Copier (CO2 Emissions) (11)
27 1
33 1 Scenario for Reductions in Total CO2 Emissions for Ricoh Group (production) in Japan up to Fiscal 2010 (15)
34 2
3
5
6
38 1 NOx and SOx Emissions in Transportation by Ricoh Logistics System (21) 39 1
40 3
4
5
43 1
2
3
46 1 Survey Results of Underground Water Pollution and Purification Efforts at Ricoh Production Sites and the Ricoh Group’s Manufacturing Subsidiaries in Japan (As of March 2005) (30)
2 Survey Results of Underground Water Pollution and Purification Efforts at the Ricoh Group’s Manufacturing Subsidiaries Outside Japan (As of March 2005) (31) 51 Eco Balance of Overall Business Activities (Fiscal 2004) (32) 55 Ricoh Group’s Corporate Environmental Accounting in fiscal 2004 (33) 77 Business Site Data (34)
3. Greenhouse Gas (GHG) Emissions The total BOD emission is aggregated from There was large discrepancy on the amount of With enforcement of the Kyoto Protocol, it is the data monitored at each site, but what to be waste collected between the amount measured preferable to publicize GHG emissions based measured was not clearly defined by the Ricoh by Ricoh and waste collectors, because waste on the international common standard for cal- group as a whole. collection was in some cases measured per culating GHG emissions to ensure credibility As to environmental accounting, the rule on department as a part of a reduction activity. and transparency. taxation was not consistent among the sites; Further effort should be taken to minimize the Verifier has observed that some conversion some included tax and some excluded tax. discrepancy. factor was inconsistent or not up-to-date
RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT) 2005 84 We Seek Your Opinion
The Ricoh Group, as a global citizen, engages in environmental conservation activities in which the Ricoh Group pursues closer communication with society. Although we have made our best efforts to summarize the Ricoh Group’s sustainable environmental management activities for readers’ easy understanding, we know there are still many points that need further improvement. We would like to reflect your opinions in our future approaches to sustainable management and in preparing next year’s report. We hope you will spare us a few more minutes to fill in the attached questionnaire and send it to the Corporate Environment Division, Ricoh Company, Ltd. by facsimile.
Corporate Environment Division, Ricoh Company, Ltd. Fax No.: +81-3-5411-4410 1-15-5 Minami Aoyama, Minato-ku, Tokyo 107-8544, Japan RICOH GROUP SUSTAINABILITY REPORT Questionnaire (ENVIRONMENT) 2005 Please send questionnaire to the Environmental Communication Office, Corporate Environment Division, Ricoh Company, Ltd. Fax No.: +81-3-5411-4410
We properly manage your private information, and will not disclose/provide it to third parties, or use it except for sending our next report. We may use your valuable opinions and comments for our next report.
Q1. Did you have prior knowledge about Ricoh’s D. How would you evaluate our environmental environmental conservation activities? conservation activities? Excellent Good Average No, I knew nothing about Ricoh’s environmental Not very good Poor conservation activities. Sort of. I knew nothing of Ricoh’s positive Comments environmental conservation activities. Yes, I knew of Ricoh’s positive environmental conservation activities.
Q2. For what purpose did you read this report? E. If you have any comments regarding this report or our (Example: To get information to promote our environmental conservation activities, please feel free environmental conservation activities) to write them down. Purpose Comments
Q3. How would you rate this report? Q4. Which of the following best describes you? A. How much of this report did you read (in percent)? Ricoh product user Corporate procurement staff Corporate environmental department employee Corporate public relations/advertising staff 0 10 20 30 4050 60 70 80 90 100 Ricoh shareholder/investor (%) Resident of a community where a Ricoh facility is located B. Which section(s) of this report interested you most? Supplier Page(s) ( ) Environmental NGO/NPO Name of article(s) ( ) Financial institution Student Comments Educator Environmental specialist Media representative Design/production/printing industry Government/public administration Other ( )
C. Did you find that the report does not provide enough Q5. Did you read the Ricoh Group Sustainability information or misses any information? Report (Environment) 2004? Comments Yes No Did you complete the questionnaire that was included? Yes No
Would you like to receive our next report? Yes No If you would like to receive our next report, please fill in the following information. Name: Address (Work/Home):
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Department/job title: RICOH GROUP SUSTAINABILITY REPORT (ENVIRONMENT)
Please send all comments and inquires regarding this report to:
● The Americas Ricoh Corporation Corporate Quality Assurance Environmental Management Division 19 Chapin Road BLDG. C Pine Brook, NJ 07058, U.S.A. Phone: +1-973-808-7645 Facsimile: +1-973-882-3959 E-mail: [email protected] http://www.ricoh-usa.com
● Europe, Africa, and the Middle East Ricoh Europe B.V. Prof. W. H. Keesomlaan 1, 1183 DJ, Amstelveen, The Netherlands Phone: +31-20-5474111 Facsimile: +31-20-5474154 E-mail: [email protected] http://www.ricoh-europe.com
● Asia and Oceania Ricoh Asia Pacific Pte. Ltd. #15-01/02 The Heeren, 260 Orchard Road, Singapore 238855 Phone :+65-6830-5888 Facsimile: +65-6830-5830 E-mail: [email protected] http://www.ricoh.com.sg/
● China Ricoh China Co., Ltd. 17F., Huamin Empire Plaza, No. 7, 28 Yan An Xi Road, Shanghai, China P.C 200050 Phone: +86-21-5238-0222 Facsimile: +86-21-5238-2070 E-mail: [email protected] http://www.ricoh.com.cn/
● Japan Ricoh Co., Ltd. Corporate Environment Division 1-15-5 Minami Aoyama, Minato-ku, Tokyo 107-8544, Japan Phone: +81-3-5411-4404 Facsimile: +81-3-5411-4410 E-mail: [email protected] http://www.ricoh.com/environment/index.html
● Ricoh Group Sustainability Report (Environment) has been independently verified by Bureau Veritas Quality International (BVQI) to ensure the reliability of the data gathering used in preparing the report.
At least 50% of the fibre used in the manufacturing This report is printed on paper certified by the Forest Stewardship Council (FSC), which is an 17.5% process of this product is recycled paper. At least 17.5% comes from well-managed forest independently certified international labeling scheme providing a credible guarantee as a product of an environmentally Minimum SA-coc-1210 according to the rules of the Forest Stewardship Council. well-managed forest, and with vegetable ink for waterless printing (non-VOC ink) not containing FSC Trademark© 1996 Forest Stewardship Council A.C. volatile organic compounds.
Published August 2005. CA-0432