S E I T I L I B I
NNECTING S O P HE T
SEYLAN BANK PLC | ANNUAL REPORT 2020 1 About this Report SUSTAINABLE RESULTS 2 Seylan Bank at A Glance 143 Financial Calendar 3 Key Financial Highlights 144 Statement of Directors’ Responsibility for 4 Chairman's Message Financial Reporting CONTENTS 6 Message from Director/Chief Executive Officer 145 Chief Executive Officer’s and Chief Financial 9 Tackling the Covid-19 Challenges and Officer’s Responsibility Statement Our Response 146 Independent Auditors’ Report 151 Income Statement 152 Statement of Profit or Loss and Other OUR VALUE Comprehensive Income CREATION STORY 153 Statement of Financial Position
11 Positioned for Value Creation 154 Statement of Changes In Equity 13 Stakeholder Engagement 158 Statement of Cash Flows 18 Leveraging Emerging Opportunities 160 Notes to the Financial Statements 22 Pursuing Financial Viability and Investor Security 28 Unifying with Customers ANNEXES 34 Harnessing Our Digital Future 258 Ten Years at a Glance 37 Empowering Our Employees 259 Summary of Performance Indicators 46 Connecting with Our Business Partners 260 Statement of Comprehensive Income in US Dollars 49 Protecting the Environment 261 Statement of Financial Position in US Dollars 53 Serving the Wider Community 262 Investor Information 59 Business Unit Performance 267 Branch and ATM Network 61 Our Strategic Direction 268 Geographical Analysis 62 Sustainability Performance Indicators 269 GRI Content Index 64 Independent Assurance Report 272 Alphabetical Index 273 Glossary 276 Sinhala Translation of Chairman’s Message SUSTAINABLE 277 Tamil Translation of Chairman’s Message STEWARDSHIP 278 Corporate Information
67 Board of Directors 71 Senior Management Team 77 Corporate Governance 99 Report of the Board Audit Committee 100 Report of the Board Human Resources and Remuneration Committee 101 Report of the Board Nomination Committee 102 Report of the Board Integrated Risk Management Committee 103 Report of the Related Party Transactions Review Committee 104 Directors’ Statement on Internal Control 106 Auditors’ Report on Internal Control 107 Report of the Board of Directors on the State of Affairs of the Company 115 Annexure to the Report of the Board of Directors on the State of Affairs of the Company 117 Risk Management
At Seylan Bank, we power opportunities and possibilities to create a better tomorrow for our customers, our employees and NNECTING community at large. Driven by a strong sense of purpose we have strived to be ahead in digital innovation thereby delivering a THE POSSIBILITIES seamless and uninterrupted banking experience. We look forward to the future with optimism to support inclusive growth in 2021 and beyond by affirming our commitment to deliver optimum value to our stakeholders. ABOUT THIS REPORT ANNUAL REPORT 2020 1 CONNECTING THE POSSIBILITIES ABOUT THIS REPORT
Seylan Bank is pleased to present its eighth consecutive Integrated Annual Report for the calendar year of 2020.
Sustainability Reporting Forward Looking Framework Narrative In addition, this Report includes The Bank intends to provide its details of the Bank’s relationship stakeholders a holistic picture of its operations, business model, with its key stakeholders in strategy and risk management, sustainable value creation together with its performance which is described in the across financial and non- relevant sustainability sections. financial parameters. The report also strives to articulate the The Bank’s Report is based inter-connectedness between SCOPE AND BOUNDARY on the Consolidated set of various stakeholders in the OF REPORTING Global Reporting Initiative (GRI) short, medium and long term. Sustainability reporting standards The continuing financial viability Reporting Period and is prepared in accordance with of the Bank is a fundamental principle of the model and The scope of the Annual Report 'core' criteria. promotes the creation of value 2020 covers the 12 months period for all its stakeholders. from 1 January to 31 December Content of the Report with (refer https://www.seylan.lk/about-us/ investor-relation) 2020 and is consistent with comparative information and the annual reporting cycle for limitations Integrated Reporting. There are no The Integrated Report of Seylan significant changes from previous Bank PLC comprises Financial and ANNUAL REPORT reporting periods in the scope and Non-Financial information for the 2020
ANNUAL REPORT aspect boundaries. Comparative period of 12 months ended 31 2020 financial information, if reclassified December 2020. The Financial Independent Assurance or restated, has been disclosed and Non-Financial milestones and explained in the relevant of the Bank are illustrated for The Bank engaged Messrs sections. the benefit of all stakeholders. KPMG to obtain an independent Key Performance Indicators are assurance in respect of Reporting Boundary presented with comparative data sustainability indicators, report which appears on pages 64 to The content of this report does not relating to the previous year. 65 in this Annual Report. Further, cover the activities of its subsidiary, Messrs KPMG has given their audit Seylan Developments PLC, which GRI implications not applicable to opinion on the financials given on produces its own Annual Report. the Bank's operation are excluded pages 146 to 150 of this Annual This Report presents material in this report. Report. information on economic, social and environmental performances of Seylan Bank PLC in respect of the reporting period. Improvements to this Report
Compliance Both financial and non-financial information contained in this report comply with all applicable rules and guidelines stipulated by Structured to demonstrate our priorities the Central Bank of Sri Lanka, the Companies Act No. 07 of 2007, QUERIES Ms Champika Dodanwela Listing Rules of the Colombo Stock Chief Financial Officer Exchange, The Inland Revenue Act We welcome your comments or Seylan Bank PLC and all the directions issued by inquiries on this Report, which Tel: (94)-(11)-2456358 The Inland Revenue Department can be addressed to: Fax: (94)-(11)-2452612 and The Institute of Chartered Email: [email protected] Accountants of Sri Lanka. 2 Seylan Bank PLC THE BANK WITH A HEART SEYLAN BANK PLC SEYLAN BANK AT A GLANCE The Bank with A Heart
Seylan Bank is a licensed commercial bank and a public limited liability company incorporated in Sri Lanka and listed on the Colombo Stock Exchange. The Bank offers a comprehensive suite of products and services to its highly diverse clientele. The Bank is taking confident strides into the future by blending its wide physical reach with digital capabilities to provide differentiated offerings. There were no significant changes in the size, structure, ownership or supply chain of the Bank during 2020.
VISION TO BE SRI LANKA’S LEADING FINANCIAL SERVICES PROVIDER AS RECOGNISED BY ALL OUR STAKEHOLDERS.
MISSION WE PROVIDE OUR CUSTOMERS WITH FINANCIAL SERVICES THAT MEET THEIR NEEDS IN TERMS OF VALUE, PRICING, DELIVERY AND SERVICES. WE WILL DO SO THROUGH A TEAM OF SEYLAN BANKERS WHO ARE RECOGNISED AND REWARDED FOR RESULTS ORIENTATION. WE WILL ENSURE THAT OUR EFFORTS TRANSLATE TO MEETING THE EXPECTATIONS OF OUR SHAREHOLDERS, WHILST ALWAYS ACTING AS RESPONSIBLE CORPORATE CITIZENS.
A (lka) NO. 1 IN CUSTOMER Fitch Ratings Lanka Limited SERVICE Our suite of banking services mainly by LMD for consists of Branch Banking, Retail the second consecutive year Banking, Corporate, Foreign Currency in 2020 Banking, International Trade Finance and Treasury, etc,. RANKED SECOND AMONG PUBLIC LISTED COMPANIES FOR The core business operators are TRANSPARENCY IN CORPORATE REPORTING BY TRANSPARENCY supported by the functions of Marketing, GLOBAL Information Technology, Branch Credit, Part of the S&P Dow Jones Human Resource, Credit Administration SL 20 Index. and Risk Management etc,.
GROUP COMPANY Seylan Developments PLC (SDP) is a public liability company established in Sri Lanka on 3 September 1992, quoted in the Colombo Stock Exchange on the same day and re-registered under the Companies Act No 07 of 2007 on 22 May 2008. Seylan Bank PLC is the parent company which holds 70.51% as at 31 December 2020. SDP reported profit after tax of LKR 260 Mn during 2020. (For more details please refer note 28.1) KEY FINANCIAL HIGHLIGHTS ANNUAL REPORT 2020 3 KEY FINANCIAL HIGHLIGHTS
Bank Group
2020 2019 Change 2020 2019 Change LKR '000 LKR '000 % LKR '000 LKR '000 % For The Year Gross Income 58,439,838 61,369,654 (4.77) 58,443,392 61,356,249 (4.75) Profit before Income Tax 4,111,247 5,098,640 (19.37) 4,295,636 5,267,110 (18.44) Income Tax Expense 1,099,947 1,418,378 (22.45) 1,197,578 1,468,858 (18.47) Profit Attributable to Equity Holders of the Bank 3,011,300 3,680,262 (18.18) 3,038,629 3,732,691 (18.59) Other Comprehensive Income for the Year, net of Tax 1,832,025 2,233,532 (17.98) 1,865,107 2,322,388 (19.69) Total Comprehensive Income Attributable to Equity Holders of the Bank 4,843,325 5,913,794 (18.10) 4,893,981 6,028,876 (18.82) Revenue to Government 2,628,243 4,185,521 (37.21) 2,725,874 4,236,001 (35.65) Gross Dividend * 775,534 1,007,247 (23.00) 775,534 1,007,247 (23.00) At The Year End Total Equity Attributable to Equity Holders of the Bank 48,966,975 44,627,274 9.72 50,769,823 46,379,466 9.47 Retained Earnings 24,683,224 22,823,239 8.15 25,381,609 23,494,184 8.03 Customer Deposits 440,303,126 400,731,358 9.87 440,303,126 400,731,358 9.87 Customer Loans and Advances 393,766,147 379,259,064 3.83 393,766,147 379,259,064 3.83 Total Assets 557,707,420 516,294,187 8.02 558,005,932 516,531,269 8.03 Information Per Ordinary Share Basic/Diluted Earnings per Share (LKR) ** 5.82 8.70 (33.10) 5.88 8.83 (33.41) Dividend per Share (LKR) * 1.50 2.00 (25.00) 1.50 2.00 (25.00) Net Assets Value per Share (LKR) 94.71 88.61 6.88 98.20 92.09 6.63 Market Value (LKR) As at End of the Year - Voting Shares 46.00 52.50 (12.38) - - - - Non-Voting Shares 34.00 33.80 0.59 - - - Statutory Ratios (%) Capital Adequacy Common Equity Tier 1 Capital Ratio (%) (Minimum Requirement - 7.00 % ) 11.46 11.27 1.69 11.70 11.49 1.83 Total Tier 1 Capital Ratio (%) (Minimum Requirement - 8.50 % ) 11.46 11.27 1.69 11.70 11.49 1.83 Total Capital Ratio (%) (Minimum Requirement - 12.50 %) 14.30 14.84 (3.64) 14.49 15.02 (3.53) Liquidity Statutory Liquid Assets Ratio - Domestic Banking Unit (%) (Minimum Requirement - 20 %) 31.31 21.40 46.31 - - - Statutory Liquid Assets Ratio - Foreign Currency Banking Unit (%) (Minimum Requirement - 20 %) 22.47 21.81 3.03 - - - Liquidity Coverage Ratio - Rupee (%) (Minimum Requirement - 2020 - 90 %, 2019 -100 %) 176.95 169.60 4.33 - - - Liquidity Coverage Ratio - All Currency (%) (Minimum Requirement - 2020 - 90 %, 2019 - 100 %) 142.75 116.01 23.05 - - - Other Ratios Price Earnings Ratio - Voting (Times) 7.90 5.84 35.27 - - - - Non-Voting (Times) 5.84 3.76 55.32 - - - Dividend Cover (Times) * 3.88 3.65 6.30 - - -
* Dividends are accounted for as per the Sri Lanka Accounting Standard - LKAS 10. ** Earnings per share has been restated as per Sri Lanka Accounting Standard - LKAS 33. 4 Seylan Bank PLC CHAIRMAN'S MESSAGE LEADERSHIP INSIGHTS CHAIRMAN'S MESSAGE
“In the year under review the performance in the context of extreme operating conditions demonstrates the resilience and the strength of our overall business model...”
Dear Stakeholders, contraction in the local economy. Having understood the magnitude The financial services sector, of the economic impact of the The year under review proved which mirrors the state of the pandemic on livelihoods and to be a year replete with economy, grew modestly due business earnings we initiated a unprecedented challenges to low credit demand and rising host of financial relief measures wrought by the outbreak of the non-performing loans. Economic in compliance with regulations COVID-19 global pandemic, growth was subdued as sectors imposed by the CBSL following the creating an insurmountable impact such as tourism and related pandemic to ensure the financial on lives and livelihoods. Amidst businesses, manufacturing and health of our institutional and retail one of the most extraordinary and SMEs were severely impacted. The customers. challenging years, Seylan Bank Central Bank of Sri Lanka (CBSL) remained steadfast and focused. responded by implementing Sectors that have adversely relief measures, large-scale policy affected were granted a six We moved forward to deliver stimuli and debt moratoria to month debt moratorium in customer-centric, uninterrupted, boost business recovery. A series accordance with the CBSL seamless service levels of monetary easing measures, directions. Concessionary demonstrating our unwavering including multiple reductions of working capital loans were commitment to serve our the policy rates and the Statutory granted under the CBSL backed customers, whilst strengthening Reserve Ratio (SRR), were ‘Saubagya Renaissance Facility’ to bonds developed over the years. introduced injecting liquidity into COVID-19 affected enterprises and Looking back on the year, I am the market and lowering borrowing individuals. immensely proud of our Seylan costs significantly. team who demonstrated resilience, GOVERNANCE determination and professionalism A RESILIENT During the year, we continued in an extremely volatile and PERFORMANCE to focus on strengthening our challenging environment. In the year under review the corporate governance structure CONTEXT TO performance in the context of by adopting high ethical standards extreme operating conditions and practices by supporting and PERFORMANCE demonstrates the resilience complying with regulatory policy Sri Lanka faced renewed and the strength of our overall directions. The Bank’s stable challenges in the year 2020 with business model. The demand for financial fundamentals helped us the pandemic. The lockdown lending was subdued during the meet all regulatory obligations measures, airport closures and height of the pandemic, but we through the year under review. weakened economic activity observed a gradual pickup in credit contributed to yet another demand which was visible by the period of low growth due to the year end is expected to continue to year 2021. CHAIRMAN'S MESSAGE ANNUAL REPORT 2020 5
FINANCIAL engage with, the places in which MANAGEMENT we operate and the planet that we leave to our future generations. The debenture issue which Hence, Environmental and Social we planned to launch in 2020 Governance (ESG) standards form We are continuously was held back as the Bank was the core of our business strategy motivated to well positioned with its capital whereby we place importance on deliver value to our requirements which would social equity and environmental support the expected business stewardship simultaneously stakeholders whilst growth levels in the medium term. with financial performance. We upholding the highest We closely review the capital have over the years engaged in standards of integrity augmentation plan of the Bank to impactful projects under the key and transparency. be well in line with future capital pillar of education to uplift under- requirements. privileged students across the country. and offer differentiated services We closely monitored the stress through a prudent blend of on our credit portfolio due to the During the year under review, we traditional and digital channels, current macro-economic variables supported the nation’s endeavours to serve to an optimal mix of SME and the ongoing pandemic. to combat the pandemic by and corporate sectors. Despite The required risk management contributing to the COVID-19 Fund headwinds that may arise, we have strategies were introduced as and initiating construction of a fully immense confidence in the strong, an ongoing process. The Bank equipped ICU unit at the Colombo stable platform we have built over is also well placed in complying East Base Hospital and certain three decades which would be a with regulatory requirements in other CSR activities to support the strong foundation. terms of BASEL III requirements frontline health and police staff. and impairment provisioning A NOTE OF obligations under Sri Lanka WAY FORWARD Financial Reporting Standards - APPRECIATION As we move forward embracing SLFRS 9. I take this opportunity to extend the new normal, we aspire to be my heartfelt appreciation to a Bank which is contemporary LEVERAGING IT the entire Seylan team ably and agile. We are continuously led by Director/Chief Executive Over the years, we have invested in motivated to deliver value to our Officer Mr Kapila Ariyaratne our IT infrastructure by enhancing stakeholders whilst upholding the and the Management for their customer service platforms highest standards of integrity and professionalism and commitment through digitisation. This high level transparency. The pandemic is in serving our customers and of digital preparedness enabled an unchartered territory and we delivering results in a challenging us to pivot to digital banking adopt a prudent and cautiously environment. I wish to extend and remote working platforms optimistic stance. I believe that my sincere appreciation to my swiftly during the pandemic and following the initial learnings, colleagues on the Board for their the consequent lockdown of the businesses and banks are very wise counsel and strategic insights. country. Our online payments much better positioned to navigate ecosystem continued to focus on through the new normal business I wish to extend my deep leveraging its digital capabilities to landscape. make banking a simple, secure and gratitude to our valued customers, shareholders and all other convenient offering that enhance We aspire to remain flexible and stakeholders for their enduring customer convenience and agile to adapt and evolve to the trust and faith placed in us. I would efficiency. Resultantly, the adoption evolving business dynamics. Seylan also like to thank the regulator rate of digital platforms by our Bank remains focused on mining for their support and guidance customers gained momentum in any emerging opportunities and through the year. 2020. This is an encouraging trend green shoots of growth by tailoring which augurs well for the future our lending services, digital We enter 2021 with strength where we hope to introduce a banking services and extending and momentum to serve our range of digitally driven banking support to SMEs, exporters, import customers. facilities for both the retail and substitution industries, etc,. to spur corporate customer segments that fast recovery. we serve. My best wishes to every one of you. I am confident that an adaptive SERVING OUR and responsive business model
COMMUNITY AND that harnesses digitalisation ENVIRONMENT and customer convenience will collectively drive positive It is our firm belief that our outcomes. The Bank hopes W M R S Dias success is defined by the long- to leverage new-age digital Chairman term wellbeing of the people we technologies to optimise reach 22 February 2021 6 Seylan Bank PLC REFLECTING ON 2020 AND LOOKING AHEAD
MESSAGE FROM DIRECTOR/ CHIEF EXECUTIVE OFFICER
“The efforts and resources that we had put into enhancing our digital banking channels, strengthening IT infrastructure, simplifying systems and processes and upskilling the employees paid off as these systems and processes were well integrated, enabling us to swiftly move to an efficient new normal.”
During Seylan Bank’s dynamic despite the instability in the Despite adverse market conditions, journey of over three decades external environment. It was a Seylan Bank succeeded in it has navigated a variety of steep learning curve not just for delivering a reasonable profit economic headwinds. However the Bank but for the entire banking after tax of LKR 3.0 Bn for FY operating amidst a global industry. However, our motivated 2020, which deteriorated from pandemic was an unprecedented and dedicated team stood up to LKR 3.7 Bn (18.2%) compared to challenge. Despite the turbulent the challenge while ensuring the the FY 2019. Deposits increased socio-economic climate, Seylan betterment of our community by 9.9% and Advances increased Bank remained on a strong footing as well as the organisation. The by 3.8% whereas the CASA Ratio by the end of 2020. efforts and resources that we stood at 33.0%. An increase in had put into enhancing our digital Non-Performing Loans (NPLs) was The financial year 2020 posed banking channels, strengthening IT witnessed in-line with the industry. severe challenges to the nation infrastructure, simplifying systems as the Sri Lankan economy and processes and upskilling Even though an unabating was adversely affected by the the employees paid off as these pandemic continues to cast a long measures imposed to limit the factors were well integrated shadow on economic stability spread of the COVID-19 pandemic enabling us to swiftly move to an in year 2021, Seylan Bank has during the first wave, triggering a efficient new normal. the right skills, expertise and steep contraction in GDP during experience to overcome any the first two quarters of the year One of our priorities was to hurdles that we have to face. The under review. A notable recovery establish health and safety combined knowledge, commitment in economic activity in the third protocols to ensure the safety and and confidence of our Seylan team, quarter of 2020 was yet again wellbeing of our staff members direction of the Board of Directors, stymied by the second wave where and customers while delivering our the support of the shareholders the number of COVID-19 infected usual service excellence. Operating and the loyalty of our customers patients rapidly increased. amidst a lockdown and mobility have been our great strengths as restrictions, the Bank’s critical we prepare to surmount future SEYLAN BANK’S ROBUST operations such as payment challenges. RESPONSE processing and trade operations continued uninterrupted while STRATEGIC DIRECTION The uncertainty created by the upholding our signature customer pandemic tested the resilience The Bank will continue to focus care standards. Going beyond and preparedness of the Bank to on providing customer-centric that, the core support functions face the unparalleled challenges banking solutions by enhancing of the Bank were re-engineered that arose through the year and digital channels, introducing to facilitate employees to work I am pleased to state that Seylan innovative products and being a from home, thereby delivering Bank passed this test with finesse. growth partner for our customers. the right assurance sought by our The Bank continued to support Flexibility is a key pivot in the customers amidst an uncertain the economy throughout 2020, Bank’s new strategy to face highly environment. MESSAGE FROM DIRECTOR/CHIEF EXECUTIVE OFFICER ANNUAL REPORT 2020 7 volatile market conditions. Our DRIVING IT-BACKED four-pillar strategy, consisting of SOLUTIONS Employees, Customers, Financial Stability and Operation Excellence The digital awareness of the will boost our growth prospects Bank was amply evident as the sufficiently for the period ahead. operational excellence was rightly Our internal campaign reflected in our frontline services. Readiness and agility of back- Our internal campaign 'Heroes of 'Heroes of the Heart' the Heart' was able to stimulate end systems managed by our the branch network to attract new was able to stimulate digitally-savvy and top-notch IT low cost deposits, enhance usage the branch network to team made the process seamless. of digital channel and manage attract new low cost Well-established Disaster Recovery plans and Business costs better. Growth in CASA by deposits, enhance 28% compared to 2019 has been and Operational level strategies a milestone while improving the usage of digital channel integrated together enabled the CASA ratio to 33% as of December and manage costs Bank to continue business as usual 2020. It is also worth mentioning better. Growth in CASA at all times. the positive impact that we created on the brand by delivering quality by 28% compared Our desire to digitise and customer service and customer to 2019 has been automate processes has played convenience, especially during a milestone while a significant role in managing the lockdown period. Seylan Bank improving the CASA hardships in the crisis. Business being anointed the No. 1 Bank in Process Reengineering has Customer Service for 2020 by LMD ratio to 33% as of enhanced the efficiency and affirms that it leads the sector in December 2020. effectiveness of the internal Customer Service and has retained processes that helped cost the top spot in consecutive years. containment initiatives and allowed It was heartening to see customers frontline staff to better serve our satisfied and well served during Though the closure of schools customers. Our IT systems and 2020 despite a number of throughout the year hampered infrastructure are robust, yet we operational constraints caused by further expansion of our library are committed to keep improving the pandemic. network, we remain committed capacity and cyber security of the to accelerating our efforts once Bank. As we enhance our digital Simultaneously, we recognised normalcy is restored. footprint, our newly expanded our responsibility of sustaining digital banking platforms, including our newly improved corporate and nurturing businesses of The Bank extended its social website and mobile app, will drive our customers, who have been responsibility to the entire greater digital adoption amongst affected by the pandemic. Seylan community that got impacted customers, thereby offering Bank has fully complied with through numerous measures. As alternate channels to connect the regulatory directions on the ‘Bank with a Heart’, Seylan Bank with us in ways that suit their supporting businesses during the recognised the need of the hour convenience. pandemic. As a result, we have and distributed more than 8,500 disbursed more than LKR 10 Bn as face shields for Police personnel Saubagya COVID-19 renaissance and Public Health Inspectors LOOKING AHEAD loans at the stipulated rate and across the country. Expanding As we look to the future, the adhered to moratoria while the Bank’s positive impact Bank has to remain agile to cope absorbing the impact to the further, Seylan Bank took on the with the evolving new normal. All bottom line of the Bank supporting construction of the Intensive Care our strategies at the corporate its customers, who were thus Unit at the Colombo East Base level have been updated with a nurtured and motivated to sustain Hospital. Last but not least, we positive outlook for 2021-2023 and their business operations. also extended our contribution aligned with national strategies to the COVID-19 Health Care for rebuilding the economy. The FOCUS ON and Social Security Fund. It is national initiatives to support the SUSTAINABILITY also important to note that our recovery of critical sectors such employees were selflessly involved Despite the challenges and as Tourism, International Trade, in all these projects by contributing multiple constraints that abounded Construction and Real Estate, a day’s salary which renders these in the year under consideration, etc. as well as building the Export projects more meaningful and we have continued our corporate sector and in general reviving the satisfying. social responsibility with fortunes of our populace have gratification. Our signature project, been fully embraced by the Bank. ‘Seylan Pahasara’ continued and successfully expanded number of As a Bank we will always be there libraries by nine, which increased to support and nurture our the number of libraries donated community and businesses as to 209. 8 Seylan Bank PLC MESSAGE FROM DIRECTOR/CHIEF EXECUTIVE OFFICER MESSAGE FROM DIRECTOR/CHIEF EXECUTIVE OFFICER
we have been doing throughout and the members of staff for the past 33 years and to deliver their exceptional dedication and the support that our economy willingness to serve the Bank and needs to turn around the current its customers despite difficult situation and capitalise on conditions. As a Bank we will opportunities in both local and always be there to global markets. Therefore, the I also take this opportunity to year ahead will be one of further express my appreciation to the support and nurture consolidation and of connecting Chairman and the Board of our community and vistas of possibility while guiding Directors, for their wise counsel businesses as we have our customers towards their and guidance. been doing throughout true potential for growth and expansion. I wish to thank the shareholders the past 33 years and to and customers for the confidence deliver the support that ACKNOWLEDGEMENTS placed in us and the continuous support provided by all internal our economy needs to The team spirit embedded in and external stakeholders, which turn around the current Seylan Bank truly came to the has been a source of invaluable fore during this financial year in situation and capitalise strength to us. I urge you all to look which we successfully defended ahead collectively with optimism on opportunities in our business and supported and to join us in rebuilding our both local and global our stakeholders amidst a economy and improving the global pandemic. I would like to markets. Therefore, the livelihood of all Sri Lankans while commend our Seylan team for year ahead will be one staying healthy and safe in the year demonstrating enormous courage ahead! of further consolidation and commitment through this and of connecting vistas crisis. With banks designated as of possibility, while an essential service, employees guiding our customers willingly reported to work despite the difficulties in travelling and towards their true the danger of exposure to potential for growth the virus. The team spirit and commitment they have shown and expansion. Kapila Ariyaratne has been exemplary and I express my gratitude to the corporate Director/Chief Executive Officer and executive management 22 February 2021 TACKLING THE COVID-19 ANNUAL REPORT 2020 9 TACKLING THE COVID-19 CHALLENGES AND OUR RESPONSE
IMPACT OF COVID-19 PANDEMIC
• Requirement of sound • Volatility in interest cashflow management and rates, foreign exchange related liquidity management rates and limited international trading • Operational and workflow activities generate development required additional stress to the to provide a multitude Bank of concessions including working capital facilities at • Increased financial cost, concessionary rates and debt impact on credit lines Moratoria within a quick turnaround time
UNINTERRUPTED SERVICE DURING LOCK DOWN OUR RESPONSE IN REVIVING THE ECONOMY
L S B S S B L S B S L B