ENROLLMENT ADMINISTRATION AND STUDENT SUCCESS 2014-2015 ANNUAL REPORT Judi Diaz Bonacq uisti Vice President July 1, 2015 Table of Contents Enrollment Administration & Student Success 2014-2015 Annual Report ________________________________3 Enrollment Services –Office of Admissions, Registration & Records ___________________________________ 22 Call Center _________________________________________________________________________________ 30 College Opportunity & Student Outreach ________________________________________________________ 36 Veteran Services ____________________________________________________________________________ 43 Student Outreach ___________________________________________________________________________ 46 Financial Aid _______________________________________________________________________________ 54 Instructional Resources ______________________________________________________________________ 61 Student Development and Retention ___________________________________________________________ 64 Academic Advising __________________________________________________________________________ 69 Accessibility Center __________________________________________________________________________ 75 Center for Special Programs ___________________________________________________________________ 79 Educational Opportunity Center _______________________________________________________________ 86 TRIO Student Support Services ________________________________________________________________ 90 KEYS Scholarship ____________________________________________________________________________ 97 Transfer Success Center _____________________________________________________________________ 103 Resource Center ___________________________________________________________________________ 107 Testing Center _____________________________________________________________________________ 112 Student Life ______________________________________________________________________________ 118 Career Development Center __________________________________________________________________ 124 Student Activities __________________________________________________________________________ 133 Human Services ___________________________________________________________________________ 135 Office of Student Conduct ___________________________________________________________________ 139 Student Leadership _________________________________________________________________________ 144 Institutional Research & Planning _____________________________________________________________ 147 VPEASS_Annual_Report_FinalCCD_FY 14-15.docx | 2 Enrollment Administration & Student Success 2014-2015 Annual Report Executive Summary For much of the last decade CCD has been in a state of transition, but with the hiring of Dr. Everette Freeman in November 2013, presidential leadership has stabilized. Under his watch, President Freeman created a newly transformed division of Enrollment Administration and Student Success (EASS), which encompasses the previous division of student affairs joined by the office of institutional research. The intention of this reorganization is to leverage the recruitment and retention expertise of this division and expand data on student academic progression to help ensure that our CCD students are successfully completing their degree programs and/or transferring, while holding true to the access mission of the community college. With the departure of the previous vice president, the division was split with some staff reporting to the Provost and others reporting to the CFO, again creating a time of transition for the student affairs division. The new Vice President of Enrollment Administration and Student Success (VPEASS) arrived in January 2015. Despite the transitioning process, EASS achieved many accomplishments this past year, and has set ambitious and attainable goals for the 2015-2016 academic year. This annual report provides a brief background of services and programming offered during the 2014- 2015 academic year by each unit within EASS as organized under four distinct, but integrated primary units: Enrollment Services, Student Development and Retention, Student Life, and Institutional Research. Historically, each of these units have been charged with maintaining daily functions regarding student services. With the development of the new College-wide strategic plan, EASS is intentionally focusing on daily operations in addition to advancing the four themes established by the CCD Strategic Planning Committee: Student Learning & Success, Organization Integration & Effectiveness, Eternal Engagement & Partnerships, and Transparency and Shared Information. Accomplishments related to the strategic planning themes are highlighted in the following pages but notable EASS achievements over the last six months include, the development of a comprehensive enrollment dashboard, the creation of an operations calendar focused specifically on student communications and student enrollment, communicating the tracking efforts regarding student enrollment patterns, and auditing the impacts on student retention programming occurring in Student Life, Student Support Services and with the Denver Scholarship Foundation (DSF). The division did encounter challenges which primarily centered around the lack of a comprehensive student tracking system that would identify students’ program utilization and impacts on student success. An additional challenge has been vacant and/or frozen positions that inhibited the ability to provide premier customer service. Both areas will remain a focus of EASS leadership for improvement in the coming year. VPEASS_Annual_Report_FinalCCD_FY 14-15.docx | 3 EASS Accomplishments for 2014-2015 EASS Accomplishments- Strategic Priority: Student Learning & Success Academic Advising Proposal: A significant contribution for the year was working with a cross-campus team to develop a recommendation to the President for a new structure for academic advising that would support student success. As the model impacted various areas across the college, the work involved a significant amount of input and collaboration from several college departments, which was not without its challenges or points of contention. The new model will not go into effect until the 2015-2016 academic year and will be reviewed and refined to advance student academic success. Mental Health Resources: CCD moved into compliance regarding mental health services, and advanced this initiative in a creative manner. Rocky Mountain Health Crisis Partners, a state-wide non-profit has been engaged to provide the necessary resource at no cost to the college. Open House and Red Carpet Days: CCD hosted both the first annual open house in fall 2014 and DPS Red Carpet days in Spring 2015. At the CCD open house, we had a tremendous amount of participation from across the college (including a welding simulator, telescope that enabled the user to stare at the sun and see sun flares, and several featured health science programs). Approximately 100 community members attended the inaugural event, and scholarships were awarded to potential students. As a result of DPS Red Carpet days, 150 DPS high school seniors were able to complete CCD orientation, advising, and were incorporated into CCD’s First Year Experience Fall 2015 cohort. o Loan Default Status: The Enrollment Services team is to be commended for their diligence on this particular topic, especially our financial aid experts. They have worked extensively on the proactive pieces regarding financial literacy as well as monitoring the days in default in an attempt to prevent students from defaulting on their loans. On February 23, 2015 CCD was notified by the Department of Education (DOE) that our draft default rate had dropped nearly three (3) percentage points to 28%. Moving forward, our goal is to continually reduce the three (3) year loan default rate. With a comprehensive effort and sense of urgency across the college, it is quite possible to continue to reduce the default rate by 1-2 percentage points per year. United We DREAM (UndocuPeers): Training for 25 EASS staff members to better support DREAMers was completed in March 2015, and CCD joined the national coming out day in support of undocumented students. CCD is committed to developing a website, support a student club, implement UndocuPeers ally training and create a scholarship fund to support the success of our DREAMers, with the goal to support an inclusive environment supportive of all diverse, urban students. Texts and Waitlist: By implementing two new initiatives, Enrollment Services dramatically increased enrollment in fall 2014. By using text messages, CCD was able to increase in the number of new students attending CCD. Enrollment Services used additional text messages with those registered for classes in order to retain students so they were not dropped for non-payment or non-attendance. Additionally, the Registrar’s office manually registered students from the waitlist, which resulted in a significant increase in students registering for a course after adding themselves to a waitlist. Both of these initiatives had a significant impact on enrollment and will continue to be done in the future. The Student Government Association (SGA): SGA saw the need to increase funding for the Lending Library, Food Pantry, and student events. As a result, SGA made the decision to place a referendum on the ballot to increase the Student Activity Fee. By holding several Student Fee Forums,