Publication No PP227838/003 IN AUSTRALIA September 2007 60, No 185 Vol Finding new staff – and keeping them ➣ CMAA Strategic Plan update - p8-9 ➣ Armed Robbery … the risk is real - p20-21 ➣ Green & Smart Solutions - p34-36 image: Leeroy Petersen - twistedliquid.com.au ➣ what’s happening In the Zone - p26-33 CLUB MANAGERS’ ASSOCIATION AUSTRALIA OFFICE BEARERS CMAA FEDERAL EXECUTIVE Publisher CMAA WILLIAM CLEGG, ACCM Editor: Peter Sharp President Randwick Labor Club Bill Clegg ACCM Phone: (02) 9643 2300 Federal President Mobile: 0410 140 036 ALLAN PETER, ACCM Email: [email protected] Federal Secretary Forster Tuncurry Golf Club Contributors: DANIEL MUNK, ACCM Henri Lach, Katie Cincotta. Vice President Advertising Manager: Penrith Rugby League Club Judy Rayner DAVID O’NEIL, ACCM Advertising Bookings: Executive Member Executive Officer (02) 9332 2363 & 9360 6177 Castle Hill RSL Club Terry Condon, CCM Fax (02) 9361 5142 TIM McALEER, ACCM Administration Officer Printing and Design: Executive Member Gerry Sarlemyn Daily Press Pty Ltd Tradies Senior Industrial Relations Allan Peter ACCM Phone: (02) 9558 8419 CMA NSW STATE Advocate Federal Secretary Correspondence: Peter Cooper EXECUTIVE MEMBER The Editor, c/- DEBORAH FEENING, ACCM Education Manager Club Managers’ Association Australia Club Marconi Ralph Kober, B.Ed. 67-73 St. Hilliers Road ADMINISTRATION Career Development Auburn NSW 2144 TERRY CONDON, CCM Administrator P.O Box 845 Auburn NSW 1835 Executive Officer Narell Harrison Phone (02) 9643 2300 Fax (02) 9643 2400 FEDERAL COUNCILLORS Training Course Administrators Brad Jones, CCM Division A – City/Eastern Suburbs Estelle McDonald Zone and Manly/Northern Suburbs Please address all business Zone Communication Services Manager correspondence to the Federal Secretary Mario Machado, ACCM Peter Sharp Danny Munk ACCM Assistant Chief Executive Officer Accounts Officer Vice President The Club Managers’ Association Hornsby RSL Club Priscilla San Luis Australia is registered as an industrial Division B - St George/Cronulla organisation of employees in the terms of Sutherland Zone and Inner West Receptionist the Federal Workplace Relations Act, Carol Quirke Zone 1996, and The Club Managers’ Ian Todd, ACCM Training & Venue Coordinator Association is a registered Trade Union in General Manager Maria Hudson the terms of the New South Wales Kingsgrove RSL Club Assistant Reception and Industrial Relations Act 1996. The CMAA Division C – Nepean Zone Venue Coordinator is affiliated with the Australian Council of Michael Wiezel Rosalinda Fell Trade Unions (ACTU) and the CMA is Secretary Manager affiliated to the NSW State Branch of the St Marys RSL Club ACTU, The Labor Council of NSW. Division D – Hunter Zone, Central Coast Zone and Great Lakes Zone David O’Neil ACCM Stephen Byfield, ACCM Federal Executive Member Registered Office Life Members Chief Executive Officer 67-73 St. Hilliers Road Diggers @ The Entrance Harry Walker (decd.) Auburn NSW 2144 Norm Robinson (decd.) Phone (02) 9643 2300 Division E – Far North Coast Zone, Fax (02) 9643 2400 North West State Zone, Mid State Arthur Justice (decd.) P.O.Box 845 Auburn NSW, 1835 Zone and Mid North Coast Zone Len Ewart (decd.) Email - [email protected] Gordon Rhodes, ACCM Lou O’Neill (decd.) Chief Executive Officer Peter Cameron (decd.) South Tweed Sports Club Office Hours Bob Harbutt (decd.) Monday to Friday 9am to 5pm Division F – Illawarra Shoalhaven Keith Nolan (decd.) Zone and Far South Coast Zone Fred Chubb, CCM (decd.) Seven-day telephone answering service David Hiscox, ACCM in operation. Operations Manager Alan McDougall, MBE (decd.) Tim McAleer ACCM Dapto Leagues Club John Milne (decd.) Federal Executive Member “Club Management in Australia” is published monthly Division G – Gold Coast Zone, Les Evennett by the Club Managers’ Association Australia. All Brisbane Zone, Ipswich Darling George Elliot, CCM material is copyright and cannot be reproduced without Downs Zone, Sunshine Coast Zone, the explicit permission of the Publisher or Editor. Peter Strachan, ACCM Editorial contributions relating to the club industry are and the Central and Northern Hans Sarlemyn, ACCM welcome. Submitted copy should be typed and double Queensland Zone Jim Henry, OAM, CCM spaced. We don’t accept any responsibility for keeping Stephen Condren and returning unsolicited material. Photographs Terry Condon, CCM General Manager submitted must be captioned. Those sent without prior Lew Cooper arrangement cannot be returned unless accompanied Southport Workers Club by a stamped, self addressed envelope. Views Barry Stevenson Division H – Victoria Zone, Riverina expressed in this magazine are not necessarily those of Murray Zone and the ACT Zone Greg Pickering, ACCM the Club Managers’ Association Australia. Although we John Allan, ACCM do exercise the utmost caution, we don’t accept Grant Duffy, ACCM responsibility for claims expressed in advertisements Secretary Manager Allan Peter, ACCM appearing in our issues. Numurkah Golf & Bowls Club Wayne Forrest, ACCM Deborah Feening ACCM Subscription rate is $55 a year. NSW State Executive Member ISSN 0045-7205 September 2007 www.cmaa.asn.au Club Management 1 SPONSORS OF THE CLUB MANAGERS CAREER DEVELOPMENT CENTRE Centre Sponsor Inside your September edition PAGES 8-9 PAGES 16-17 PAGES 20-21 PAGES 34-36 The CMAA’s Strategic Plan There’s no way to “sugar is the Association’s blueprint coat” the issue - armed for refining and expanding all robbery is one of the major platforms of professional security risks faced by clubs development, education and and the liquor and gaming industrial standing for the industry across Australia. Companies and organisation. At the CMAA’s Statistics from the NSW organisations worldwide are Mid Year Executive Bureau of Crime reported trying to reduce escalating Leadership Conference at that, in 2006, there were a operational costs, while Conrad Jupiters in early July, total of 7735 robberies in being mindful of the Federal Executive – Bill How to attract the best staff NSW. Almost 336 of those environmental constraints Clegg, Allan Peter, Danny - and hang on to them - robberies occurred in that are being enforced on Munk, David O’Neil and continues to challenge the licensed premises. an ever-increasing basis. NSW State Executive Club Industry and the Barringtons armed robbery Whether it’s saving money Member Deborah Feening – expert BLAYNE WEBB Hospitality Industry in through electricity, finding sat down to advance the takes a look at the problem, general. ABS figures show smart ways to reduce Strategic Plan by identifying the responsibilities and the unemployment fell to 4.6% telephone accounts or short-term and long-term measures that could help in 2006 – the lowest level in simply installing a new goals for the Association and clubs avoid the 30 years. Faced with the waterless wok can save a how best to deliver on those experience… tightest labour market in a club up to 8,000 litres of objectives and priorities. generation, wide-spread skill water per day per wok. shortages and the restless Three companies – Sydney energy of “Generation Y” Water, NUS Consulting workers, many clubs are Group and ENSAVE struggling to find and keep International – take a look passionate workers – the at the cost and benefits – kind that drive a successful environmental and financial – club. KATIE CINCOTTA on making subtle changes talks to industry experts to the way organisations about this perplexing operate in ‘Green & Smart challenge … Solutions’ … 4 Club Management www.cmaa.asn.au September 2007 President's Perspective with CMAA Federal President BILL CLEGG, ACCM provided with face-to-face services Federal Executive members being provided by 51 counseling services in over 150 locations. step up to new portfolios The programs can take credit for the significant reduction in problem In this month’s Club Management in ➣ Allan Peter - Industrial Relations gambling. With the imminent taxation Australia (CMA) magazine, the CMAA’s ➣ Danny Munk - Strategy and Policy review of the casino, the 2% levy is Federal and State Executive members Development subject to renegotiation. It is certainly have detailed their portfolios in the ➣ David O’Neil - Education and CMDA hoped that the Responsible Gaming CMAA’s Strategic Plan. As an ➣ Tim McAleer - Member Development Fund is strengthened by increasing the levy that is proving to be so effective. Executive, we have determined that this ➣ Deborah Feening – Zone Development Strategic Plan will be the cornerstone on which the CMAA will build on in the “The CMAA develops (and grows) the people who grow your business” All CMAA members now are next two years to move forward. The operating under the smoking bans CMAA’s Strategic Plan five priorities are: introduced across the various ➣ Member Development At a recent Club Industry Advisory jurisdictions. Advice received from Council meeting, Office of Liquor, ➣ Increase Relevance Victorian and Queensland members, in Gaming and Racing (OLGR) ➣ particular, has been useful in the Sponsorship Department officers presented an ➣ Values introductory stages in NSW. Thank overview of the workings of the you to all those that have provided ➣ RTO Status Responsible Gaming Fund (RGF) to feedback in all the various forms … To focus our energies in achieving our CMAA Federal Council members. your advice has assisted greatly in goals, each of the Federal and State The RGF is administered by one of the managers meeting yet another Executive members are developing four branches in Policy and Research of challenge. In NSW, the Smoking their own portfolio areas. While acting the OLGR and has an annual budget of Regulation - Regulatory Impact collaboratively across the all five $11 million to $12 million - being 2% of Assessment is under way and has priorities, each will be responsible for Star City Casino’s gaming revenue. attracted the expected media their own respective strategic priorities. Public Awareness, Education and attention. This review is to assess the The following are the strategic priorities Training is a key focus area of the RGF impact of the legislation has had on all that each Executive Member will be and from some of the results detailed - stakeholders.