Publication No PP227838/003 IN AUSTRALIA September 2007 60, No 185 Vol

Finding new staff – and keeping them

➣ CMAA Strategic Plan update - p8-9 ➣ Armed Robbery … the risk is real - p20-21 ➣ Green & Smart Solutions - p34-36

image: Leeroy Petersen - twistedliquid.com.au ➣ what’s happening In the Zone - p26-33

CLUB MANAGERS’ ASSOCIATION AUSTRALIA OFFICE BEARERS CMAA FEDERAL EXECUTIVE Publisher CMAA WILLIAM CLEGG, ACCM Editor: Peter Sharp President Randwick Labor Club Bill Clegg ACCM Phone: (02) 9643 2300 Federal President Mobile: 0410 140 036 ALLAN PETER, ACCM Email: [email protected] Federal Secretary Forster Tuncurry Golf Club Contributors: DANIEL MUNK, ACCM Henri Lach, Katie Cincotta. Vice President Advertising Manager: Penrith Rugby League Club Judy Rayner DAVID O’NEIL, ACCM Advertising Bookings: Executive Member Executive Officer (02) 9332 2363 & 9360 6177 Castle Hill RSL Club Terry Condon, CCM Fax (02) 9361 5142 TIM McALEER, ACCM Administration Officer Printing and Design: Executive Member Gerry Sarlemyn Daily Press Pty Ltd Tradies Senior Industrial Relations Allan Peter ACCM Phone: (02) 9558 8419 CMA NSW STATE Advocate Federal Secretary Correspondence: Peter Cooper EXECUTIVE MEMBER The Editor, c/- DEBORAH FEENING, ACCM Education Manager Club Managers’ Association Australia Club Marconi Ralph Kober, B.Ed. 67-73 St. Hilliers Road ADMINISTRATION Career Development Auburn NSW 2144 TERRY CONDON, CCM Administrator P.O Box 845 Auburn NSW 1835 Executive Officer Narell Harrison Phone (02) 9643 2300 Fax (02) 9643 2400 FEDERAL COUNCILLORS Training Course Administrators Brad Jones, CCM Division A – City/Eastern Suburbs Estelle McDonald Zone and Manly/Northern Suburbs Please address all business Zone Communication Services Manager correspondence to the Federal Secretary Mario Machado, ACCM Peter Sharp Danny Munk ACCM Assistant Chief Executive Officer Accounts Officer Vice President The Club Managers’ Association Hornsby RSL Club Priscilla San Luis Australia is registered as an industrial Division B - St George/Cronulla organisation of employees in the terms of Sutherland Zone and Inner West Receptionist the Federal Workplace Relations Act, Carol Quirke Zone 1996, and The Club Managers’ Ian Todd, ACCM Training & Venue Coordinator Association is a registered Trade Union in General Manager Maria Hudson the terms of the New South Wales Kingsgrove RSL Club Assistant Reception and Industrial Relations Act 1996. The CMAA Division C – Nepean Zone Venue Coordinator is affiliated with the Australian Council of Michael Wiezel Rosalinda Fell Trade Unions (ACTU) and the CMA is Secretary Manager affiliated to the NSW State Branch of the St Marys RSL Club ACTU, The Labor Council of NSW. Division D – Hunter Zone, Central Coast Zone and Great Lakes Zone David O’Neil ACCM Stephen Byfield, ACCM Federal Executive Member Registered Office Life Members Chief Executive Officer 67-73 St. Hilliers Road Diggers @ The Entrance Harry Walker (decd.) Auburn NSW 2144 Norm Robinson (decd.) Phone (02) 9643 2300 Division E – Far North Coast Zone, Fax (02) 9643 2400 North West State Zone, Mid State Arthur Justice (decd.) P.O.Box 845 Auburn NSW, 1835 Zone and Mid North Coast Zone Len Ewart (decd.) Email - [email protected] Gordon Rhodes, ACCM Lou O’Neill (decd.) Chief Executive Officer Peter Cameron (decd.) South Tweed Sports Club Office Hours Bob Harbutt (decd.) Monday to Friday 9am to 5pm Division F – Illawarra Shoalhaven Keith Nolan (decd.) Zone and Far South Coast Zone Fred Chubb, CCM (decd.) Seven-day telephone answering service David Hiscox, ACCM in operation. Operations Manager Alan McDougall, MBE (decd.) Tim McAleer ACCM Dapto Leagues Club John Milne (decd.) Federal Executive Member “Club Management in Australia” is published monthly Division G – Gold Coast Zone, Les Evennett by the Club Managers’ Association Australia. All Brisbane Zone, Ipswich Darling George Elliot, CCM material is copyright and cannot be reproduced without Downs Zone, Sunshine Coast Zone, the explicit permission of the Publisher or Editor. Peter Strachan, ACCM Editorial contributions relating to the club industry are and the Central and Northern Hans Sarlemyn, ACCM welcome. Submitted copy should be typed and double Queensland Zone Jim Henry, OAM, CCM spaced. We don’t accept any responsibility for keeping Stephen Condren and returning unsolicited material. Photographs Terry Condon, CCM General Manager submitted must be captioned. Those sent without prior Lew Cooper arrangement cannot be returned unless accompanied Southport Workers Club by a stamped, self addressed envelope. Views Barry Stevenson Division H – Victoria Zone, Riverina expressed in this magazine are not necessarily those of Murray Zone and the ACT Zone Greg Pickering, ACCM the Club Managers’ Association Australia. Although we John Allan, ACCM do exercise the utmost caution, we don’t accept Grant Duffy, ACCM responsibility for claims expressed in advertisements Secretary Manager Allan Peter, ACCM appearing in our issues. Numurkah Golf & Bowls Club Wayne Forrest, ACCM Deborah Feening ACCM Subscription rate is $55 a year. NSW State Executive Member ISSN 0045-7205

September 2007 www.cmaa.asn.au Club Management 1 SPONSORS OF THE CLUB MANAGERS CAREER DEVELOPMENT CENTRE

Centre Sponsor

Inside your September edition PAGES 8-9 PAGES 16-17 PAGES 20-21 PAGES 34-36 The CMAA’s Strategic Plan There’s no way to “sugar is the Association’s blueprint coat” the issue - armed for refining and expanding all robbery is one of the major platforms of professional security risks faced by clubs development, education and and the liquor and gaming industrial standing for the industry across Australia. Companies and organisation. At the CMAA’s Statistics from the NSW organisations worldwide are Mid Year Executive Bureau of Crime reported trying to reduce escalating Leadership Conference at that, in 2006, there were a operational costs, while Conrad Jupiters in early July, total of 7735 robberies in being mindful of the Federal Executive – Bill How to attract the best staff NSW. Almost 336 of those environmental constraints Clegg, Allan Peter, Danny - and hang on to them - robberies occurred in that are being enforced on Munk, David O’Neil and continues to challenge the licensed premises. an ever-increasing basis. NSW State Executive Club Industry and the Barringtons armed robbery Whether it’s saving money Member Deborah Feening – expert BLAYNE WEBB Hospitality Industry in through electricity, finding sat down to advance the takes a look at the problem, general. ABS figures show smart ways to reduce Strategic Plan by identifying the responsibilities and the unemployment fell to 4.6% telephone accounts or short-term and long-term measures that could help in 2006 – the lowest level in simply installing a new goals for the Association and clubs avoid the 30 years. Faced with the waterless wok can save a how best to deliver on those experience… tightest labour market in a club up to 8,000 litres of objectives and priorities. generation, wide-spread skill water per day per wok. shortages and the restless Three companies – Sydney energy of “Generation Y” Water, NUS Consulting workers, many clubs are Group and ENSAVE struggling to find and keep International – take a look passionate workers – the at the cost and benefits – kind that drive a successful environmental and financial – club. KATIE CINCOTTA on making subtle changes talks to industry experts to the way organisations about this perplexing operate in ‘Green & Smart challenge … Solutions’ …

4 Club Management www.cmaa.asn.au September 2007

President's Perspective with CMAA Federal President BILL CLEGG, ACCM provided with face-to-face services Federal Executive members being provided by 51 counseling services in over 150 locations. step up to new portfolios The programs can take credit for the significant reduction in problem In this month’s Club Management in ➣ Allan Peter - Industrial Relations gambling. With the imminent taxation Australia (CMA) magazine, the CMAA’s ➣ Danny Munk - Strategy and Policy review of the casino, the 2% levy is Federal and State Executive members Development subject to renegotiation. It is certainly have detailed their portfolios in the ➣ David O’Neil - Education and CMDA hoped that the Responsible Gaming CMAA’s Strategic Plan. As an ➣ Tim McAleer - Member Development Fund is strengthened by increasing the levy that is proving to be so effective. Executive, we have determined that this ➣ Deborah Feening – Zone Development Strategic Plan will be the cornerstone on which the CMAA will build on in the “The CMAA develops (and grows) the people who grow your business” All CMAA members now are next two years to move forward. The operating under the smoking bans CMAA’s Strategic Plan five priorities are: introduced across the various ➣ Member Development At a recent Club Industry Advisory jurisdictions. Advice received from Council meeting, Office of Liquor, ➣ Increase Relevance Victorian and Queensland members, in Gaming and Racing (OLGR) ➣ particular, has been useful in the Sponsorship Department officers presented an ➣ Values introductory stages in NSW. Thank overview of the workings of the you to all those that have provided ➣ RTO Status Responsible Gaming Fund (RGF) to feedback in all the various forms … To focus our energies in achieving our CMAA Federal Council members. your advice has assisted greatly in goals, each of the Federal and State The RGF is administered by one of the managers meeting yet another Executive members are developing four branches in Policy and Research of challenge. In NSW, the Smoking their own portfolio areas. While acting the OLGR and has an annual budget of Regulation - Regulatory Impact collaboratively across the all five $11 million to $12 million - being 2% of Assessment is under way and has priorities, each will be responsible for Star City Casino’s gaming revenue. attracted the expected media their own respective strategic priorities. Public Awareness, Education and attention. This review is to assess the The following are the strategic priorities Training is a key focus area of the RGF impact of the legislation has had on all that each Executive Member will be and from some of the results detailed - stakeholders. The CMAA watches responsible for … including,10,000 calls annually to with much interest the outcome of the ➣ Bill Clegg - Sponsorship and Finances G-Line (NSW) and 5,000 clients being Assessment.

6 Club Management www.cmaa.asn.au September 2007

CMAA Strategic Plan 2007 The CMAA grows the people that grow The CMAA’s Strategic Plan is the Association’s blueprint for refining and expanding all platforms of professional development, education and industrial standing for the organisation. At the CMAA’s Mid Year Executive Leadership Conference at Conrad Jupiters in early July, the Federal Executive – Bill Clegg, Allan Peter, Danny Munk, David O’Neil, Tim McAleer and NSW State Executive Member Deborah Feening – sat down to advance the Strategic Plan by identifying short-term and long-term goals for the Association and how best to deliver on those objectives and priorities. The group identified five key areas for development and each Executive Member has accepted a portfolio to deliver on the Strategic Plan. This series of briefing notes, examines the portfolios and associated goals …

FINANCE & The sponsorship of the Career STRATEGY & SPONSORSHIP Development Centre has been central to POLICY Finance and the development and growth of the DEVELOPMENT Association over the past 17 years. Sponsorship are two The role the strategic priorities To maintain the best level of services, the CMAA is looking identified as critical for Association needs to develop strong at is to be the Association to partnerships with the Industry to support proactive achieve its long-term the goals of the Club Management regarding the goals. Development Australia (CMDA). Association’s Financially, the Association is to be The partnerships developed in support of direction. managed to the same high levels of the Career Development Centre have to be As part of that, in the last two governance and accountability that of value to both parties and the significant planning sessions, the managers are expected to manage their commitment of the Executive is to satisfy Association’s strategy and policy businesses. the expectations of our supporters. development has been looked at over The primary object of this priority is to The Executive also acknowledges that two-year and three-year periods. ensure the Association’s short-term and commercial relationships have to be We are looking at the fact that all long-term financial viability, while providing developed to provide alternative income strategies and policies being put the staff with the financial resources to meet steams. forward to the membership must be the needs of the membership. The Executive is extremely mindful of the monitored and performance managed. It is also clearly acknowledged that the value of the CMAA and CMDA brands and More importantly, long-term strategies resources required for the Association to have adopted various policies to ensure that and, in turn, the Association’s long- grow is by increased services and any commercial alliance results in becoming term policy direction is to be developing educational products – and a management tool for members. communicated clearly to the cannot be met by fees imposed on the ➣ BILL CLEGG, ACCM - membership. membership alone. CMAA Federal President The express objective of this initiative is to make our members - and non- INDUSTRIAL right and prerogative. members – fully aware of the importance of our Association and the RELATIONS The CMAA’s advice to members considering benefits of belonging to our Equipping CMAA an AWA is to seek advice from Peter Cooper Association. in these matters to ensure that members members with the best The keynote within everything that the understand all aspects and implications of possible support and Federal Executive has discussed in our the contract. information in a Strategic Planning Meetings is about constantly changing The CMAA’s policy and philosophy is based the relevance of the CMAA and industrial relations (I.R.) on the Association’s ability to assist members management at all levels within the environment continues in any legal matters arising from a contract or Club Industry of NSW and Australia. to be my Strategic Plan portfolio. workplace dispute – an AWA is likely to This is an exciting and challenging time As the CMAA’s Federal Secretary, I am exclude the CMAA’s support and for club executives around Australia closely involved with the work that our Senior participation in a dispute. and the CMAA’s Strategic Plan – and Industrial Relations Advocate Peter Cooper is Also, the CMAA’s Common Law Contract the implementation of that plan - is an doing with members in negotiating and legal support is free as part of integral factor in a coordinated and employment contracts. Association membership, while contracts sound blueprint for the future. My position as Federal Secretary and and AWAs written by solicitors will cost I’m sure that in our various portfolios, perception of my Strategic Plan portfolio is thousands of dollars. the Executive members will find plenty well matched as my aim is to provide the Our current strategy of providing of feedback overlapping, but this can best possible information, advice and Management Agreements will not change - only benefit our goal of identifying the support to Association members as they regardless of who wins the upcoming most important and relevant issues for tackle the challenging and onerous task of Federal Elcction – because we believe this is the CMAA and its membership. arriving at the best possible outcome – the best possible arrangement for our financial, industrial and personal – with their ➣ DANNY MUNK, ACCM, members. work contracts. CMAA Federal Vice President My philosophy in both roles remains constant Throughout all consideration of a workplace … to protect the rights and interests of agreement, the CMAA’s ultimate goal is to members in these often difficult negotiations protect and support its members. and circumstances. Our I.R. record is exemplary and I am While the CMAA’s policy is for members to confident that with feedback from members negotiate a Management Service Agreement we can further refine and improve this with a Referral Agreement, it’s understood service. that some managers will prefer an Australian ➣ ALLAN PETER, ACCM, Workplace Agreement (AWA) … that is their CMAA Federal Secretary

8 Club Management www.cmaa.asn.au September 2007 CMAA Strategic Plan 2007

MEMBER I hope to tap into what I believe is a your business DEVELOPMENT significant reservoir of talent, ideas and At this year’s organisational potential to strengthen our Association. EDUCATION & Strategic Planning Day, I was asked by The more people we can get along to CMDA the CMAA Federal Zone meetings, conferences and As Chairman of the Executive to take industry events, the more ideas we Board of Management on the responsibility bring to the table and the better our Studies (BMS) for the for the key area of networking opportunities. past few years and Member As for those club managers who, for approximately 14 years Development - growing our whatever reason, have chosen to as a Board member, the membership. remain outside our professional natural portfolio for me I relish this challenge as I see it as an Association, my goal is to at least make was in training and opportunity to get out and into the contact and, hopefully, give these education through the Club Management Zones. people an opportunity to be heard to Development Australia (CMDA). It offers the opportunity to hear the see if there is any way the CMAA can The CMDA is the education arm of the address any issues which may be Association and was formed in 1984. ideas of our members who are active, our members who are not active and causing them to feel alienated or It is responsible for the design and those managers who have chosen not disaffected. implementation of Club Management to join our Association. If their preference is simply to do their Training Systems incorporating career paths own thing in their own way and in their and training requirements, national In conversation with active members, I am lead to believe that the CMAA’s own time, then, of course, we will qualifications, management traineeships and respect their wishes and wish them well. industry recognised awards. approval rating is well over 90% - which is great! If, on the other hand, we can allay their The CMDA is a Registered Training misgivings and bring them back on Organisation (RTO) and is authorised to But I believe we can work on that other 10%. board, then, again, our Association will deliver nationally approved courses. be so much the stronger for their This group has already shared some The BMS comprises a number of active club participation and support. concerns regarding WorkChoices and managers who represent the experience and When out and about, the main demographics of our industry. Australian Workplace Agreements (AWAs). objective of my exercise is to listen and Board members provide invaluable feedback bring feedback to the Executive and, In the coming months, these issues - and direction to Education Manager Ralph where possible, to convey a very simple and others - will continued to be Kober and his team on the issues and message … requirements of the industry. addressed in our magazine as well as Zone meetings. “the CMAA grows the people that grow Managers, his team and himself then your business” For those members who are not active, develop and implement relevant training ➣ programs and courses to address the needs I see my role as an encourager … some TIM McALEER, ACCM, of the industry. might suggest an urger. CMAA Federal Executive Member As the Federal Executive’s representative overseeing the activities of the CMDA my focus is to ensure that the CMDA continues ZONE criteria and, although there is probably to deliver our objectives: DEVELOPMENT no “one size fits all” solution to each ➣ Increase awareness and the benefits of Listening will be my individual’s needs, a clear understanding training focus as I work with of the issues is essential. ➣ Increase access to training Zone Committees I am keen to investigate and, hopefully, re-establish a forum for Zone Education ➣ Implementation of nation education and members to better understand Officers to get together, perhaps annually, systems to examine their role and assess the ➣ the needs, Linking of training to identified career expectations and CMAA’s role in delivering the best paths from entry to management level aspirations of the possible program for career development ➣ National industry recognition of training membership as the Association and Club and reaching the important ACCM status. and competence. Industry moves towards ever-challenging Again, each Zone has specific The CMDA has performed these services times. expectations from the CMAA’s education well in the past and we are continually Communication at all levels will be vital in program, but it is important to properly looking at new and innovative ways in which assessing and delivering the type and identify those expectations to properly we can achieve our efficiency and quality of support, education and deliver the best and most appropriate effectiveness in providing resources and information that members require course, workshops and presenters. services to the members. through their Zone system. From our meeting at Conrad Jupiters in A recent initiative is the Affiliate Program I plan to attend as many Zone meetings early July, much of what we are trying to which provides a link and training to non- and events as my schedule will allow to achieve through our individual portfolios management employees within the industry. deal first-hand and speak with members means that we will be crossing into each The CMDA is fortunate to have such a about CMAA issues and how best these other’s “territory”, but this can only help professional, dedicated and capable team in can be addressed. to strengthen and reinforce our Ralph and his team and – with their skills It’s not a case of fixing something that’s knowledge and understanding of what and enthusiasm – together with the input of not broken, but the input from members the membership requires. the BMS we will continue to deliver the type at Zone level will be the difference My role in Zone Development will overlap of initiatives expected and required by the between the CMAA being able to deliver with Tim McAleer, Danny Munk and David members. the educational, career development, O’Neil, but this can only benefit the ➣ DAVID O’NEIL, ACCM, industrial relations and services that overall outcome of delivering on the CMAA Executive Member, Board of makes the Association relevant and Strategic Plan. Management Studies Chairman effective in members’ working lives. ➣ DEBORAH FEENING, ACCM, Each Zone carries a specific set of needs CMAA State Executive Member

September 2007 www.cmaa.asn.au Club Management 9 ACE Awards 2007 Celebrating a decade of excellence The Australian Club Entertainment planning an extravagant event, so I’m PETER BYRNE Awards will celebrate a decade of ‘Forever Diamond’ advising people planning to be at the honouring talented artists at the annual … 2006 Tribute awards night to make their bookings presentation dinner at Canterbury- Show winner. now,” Craig added. Hurlstone Park RSL Club next month. Master producer Mark Lloyd will be at Over the past decade, the ACE Awards the helm of the presentation and more have become Australia’s most than 600 people are expected to pack prestigious recognition of excellence in the Starlight Auditorium to celebrate the club entertainment. history and quality of entertainment in In 1998, the inaugural ACE Awards clubs. kicked off before a packed house at the Tickets – available on (02) 9559 0000 - same venue that has hosted the event went on sale on September 1. annually since that spectacular start. ACE Awards Committee worked in the Club Industry during the Chairman and Fraternity past 12 months and will be Club General Manager acknowledged in 25 categories to Craig Fantom said the highlight the diversity and quality of 2007 Awards are open to performers. entertainers who have The judging panel will include club entertainment managers, club booking MELINDA SCHNEIDER … 2006 agents, house bookers, club managers Country Female Performer winner. and entertainers. Nominations closed on August 24 with the first round of voting already started and the category winners to be announced on Wednesday, October 31. ADAM SCICLUNA … 2006 Male “As this year marks an important Vocal Performer winner. milestone for the ACE Awards, we are

10 Club Management www.cmaa.asn.au September 2007

Australasian Gaming Expo 2007 In addition to the trade show, industry representative Associations in Australia AGMMA celebrates 11,000 and New Zealand united to present a range of plenary discussions and patrons at AGE 2007 conference sessions to over 200 registered delegates on the first More than 210 exhibitors displayed across three halls at the Sydney morning of the Expo. their latest gaming and hospitality- Convention and Exhibition Centre from Executive Officer Ross Ferrar said related products at Darling Harbour August 19 to 21. AGMMA was very pleased with the during AGE 2007 last month. Organisers of the 2007 event said it high quality of the equipment and The Australasian Gaming Expo (AGE), was yet another resounding success, products on display, the creativity of the presented by the Australian Gaming attracting more than 11,000 people stand presentations, and the industry Machine Manufacturers Association over the three days of conference and representation including key executives, (AGMMA) was a sell-out event staged trade show. senior management and other trade visitors from the Gaming Industry. “The 17th annual AGE is securely positioned as a “There were some 780 gaming machines on display, and AGMMA’s world-class gaming event, and a strategically seven members alone featured their important industry show for the Australian region … products and services over a record 4,000 square metres of the 15,000 square metres of exhibition space,” Ross added. “The 17th annual AGE is securely positioned as a world-class gaming event, and a strategically important industry show for the Australian region.” Overall, the trade show and conference offered solutions for a sustainable and successful Gaming Industry, including the release and development of new products. Revenue decline due to the impact of smoking restrictions on venues was discussed among visitors and exhibitors along with the effect on industry suppliers. Key gaming companies believe that global, technological, demographic and societal influences – together with changing consumer preferences – will impact the gambling landscape. For the future, the recent approval of ticket-in ticket-out (TITO) technology for The CMAA’s booth at the Australasian Gaming Expo at Darling Harbour last month. NSW, will stimulate and energise the

12 Club Management www.cmaa.asn.au September 2007 Australasian Gaming Expo 2007 development of products and services for casinos, clubs, hotels, betting outlets and other gaming operations over the coming years. AGE 2008 again will be staged at the Sydney Convention and Exhibition Centre from August 24 to 26.

CMAA staff members (from left) Carol Quirke, Estelle McDonald-Birch and Gerry Sarlemyn attended to inquiries at AGE 2007.

September 2007 www.cmaa.asn.au Club Management 13 Profitable Hospitality New Trends Study Tour 2007 Value pays off in experiences and the future The winner of the 2008 CMAA Bursary “These were very informative and I very relevant to our own work sponsored by Profitable Hospitality will took something out of each one.” environment in Australia.” join the six-day Profitable Hospitality Michael said that the extra-curricular Finally, the people on the tour were a New Trends Study Tour to the United activities organised by Profitable highlight for Michael. States for an experience of a lifetime. Hospitality opened doors and offered “Being able to mix – professionally and Taking in the National Restaurant behind-the-scenes visits and insights socially – with industry colleagues from Association Hotel-Motel Show in that otherwise would not have been different industry segments and all Chicago in May 2008, this bursary possible. around Australia was superb … we includes return airfares, six nights “The group learned a lot about the had a great time together,” he said. accommodation, educational content, operations in the United States, and it sightseeing tour and full meal was very interesting to see how “Friendships were formed and allowance. different areas of operations networks forged that will continue for The winner will join other hospitality interacted, and supported each other,” years to come. professionals for a unique opportunity he added. “Some of the areas were “The trip truly was a great experience.” to visit behind the scenes, discover new trends and keep ahead of the hospitality game. North Ryde RSL Club Marketing Manager Michael Borg was one of 37 industry colleagues who joined the 2007 Profitable Hospitality New Trends Study Tour to the Chicago NRA Show in May. “The National Restaurant Association (NRA) Show in Chicago is immense. “With more than 10 kilometres of aisles, I was pleased to take time out to attend some of the educational seminars.

Michael Borg (right) with Profitable Hospitality tour group members Tony O'Donnell and Alistair Drayton atop Chicago's John Hancock Centre.

Michael Borg (seated front and centre) with Profitable Hospitality tour group members at Charlie Trotter's, a Chicago institution regarded as one of the world’s finest restaurants.

14 Club Management www.cmaa.asn.au September 2007

The Recruitment Challenge Good staff … it’s finders, keeper Since implementing a Human Bar Flairing is a motivational Image: Leeroy Petersen - Twisted Liquid Resources overhaul, club managers opportunity for young staff such as Steve Edgar at Gaythorne RSL Club in Brisbane have even managed to increase revenue. “In the six months we’ve been working with them, they have seen a 104% turnaround in their bottom line,” Danielle Peters said. “Staff morale has improved which has reduced the staff turnover. Once your people are happy, they provide better customer service and there are less ‘sickies’, therefore you improve productivity which increases profitability.” Profitable Hospitality Managing Director Ken Burgin says new training options are another way of attracting rising stars to clubs. By KATIE CINCOTTA customers really go because they like “The smart clubs use these - not for people, and the feel.” the subsidy, but as a magnet,” Ken BILL Gates once said that if you took said. “It works best when you really away his 20 best staff, Microsoft would With so many work opportunities embrace the training culture throughout become a mediocre company - virtually available, she says, the power has the club.” shifted to employees who are now in a overnight. John Holt, General Manager of The position to judge a potential employer. That dilemma – how to attract the best Mawson Club in Canberra – which staff and hang on to them – continues “Because it’s such a competitive targets 25 to 40-year-old females – to challenge the Club Industry and the market and staff can be very choosy, says deportment lessons and cocktail hospitality industry in general. Australian clubs have to sell themselves in the bar training has done wonders to Bureau of Statistics (ABS) figures show recruitment process,” Danielle added. motivate young staff. unemployment fell to 4.6% in 2006 – “That means a consistent interview “This year, we introduced bar flairing the lowest level in 30 years. process in place for all managers to and brought the Australian Champion Faced with the tightest labour market in follow, so that you’re not ever in a Bar Flairer to Canberra and gave staff a generation, wide-spread skill position where you have to wing it.” the opportunity to do a show … we shortages and the restless energy of Danielle, who has several club clients, encourage them to have fun behind the “Generation Y” workers (aged 14 to says while a more casual approach to bar,” says Holt, whose speed pouring 25), many clubs are struggling to find hiring may have worked in the past, tactics also include overhead sub- and keep passionate workers – the attracting outstanding staff now woofers to keep the music pumping kind that drive a successful club. involves strategy. “To win the war for and energy levels high. Danielle Peters, of Total HR Solutions, talent you need to be prepared and Training school leavers to understand agrees with Gates that the right staff is think about that first impression.” every part of the club has also been what truly defines business success. An interview “guide” – such as the part of The Mawson Club’s staffing “What makes one club better than software her company produces – can strategy – moving trainees through another … the people make the better prepare club managers, each department in eight-week difference,” Danielle says. “Everybody is especially those new or young rotations. getting expensive fit-outs but managers who may be nervous in “That way, when they reach duty hiring staff for the first time. manager level they’ll have an attention Danielle Peters The guide details open-ended to detail,” John added. questions such as … “How have you Danielle added that “Gen Y” employees contributed to a team environment in also need constant feedback and your last role?” … which prompts responsibility to stay motivated and candidates to demonstrate past work proactive. performance. “They’re smart, switched on, and want Danielle says the latest buzzword of the to be valued so it’s positive if you can “HR Plan” involves inductions, position harness that energy,” she said. descriptions, performance initiatives “They need feedback, to be challenged and confidential staff surveys to nurture and to feel like they’re having fun and and retain top performers. are part of a good team.”

“What makes one club better than another … the people make the difference …

16 Club Management www.cmaa.asn.au September 2007 The Recruitment Challenge rs – just ask Bill Gates Ken Burgin Ken Burgin says technology is another you never know what’s going on attractor for the “digital natives” who beneath the surface.” have grown up with computer gaming, She says finding and keeping those the web and mobile gadgets such as staff members that really shine requires iPods. a concerted effort – and are the true “The more they get the chance to foundation of a successful and growing interact with technology at work, the club. happier they are,” Ken added. “We need to surround ourselves with “Everything from P.O.S. systems to people who are better than us,” she web-based rostering and application added. forms – it’s easy for them and makes “Give them the education and the the club look modern and up to date.” opportunity and they will be your John Holt says his club has also found biggest asset.” success in the older demographic, focusing on multi-skilled parents re- entering the workforce. “We’ve tapped into the enormous amount of talent sitting at home who would be happy to work 10 to 15 hours a week,” he added. Danielle Peters urges clubs not to be complacent about their staffing - even when they feel like they have a good crew on board. “Don’t think that everything you have in place is good enough,” she said. “Even if you feel that your staff is okay,

September 2007 www.cmaa.asn.au Club Management 17 Day of Difference Junior Games Wheelchair champions tackle national sports challenge

The Club Industry, in particular CMAA members, again are showing their generosity to young sporting champions from around Australia. This time, CMAA Executive Officer Terry Condon, CCM, has contacted members to enlist their support for the National Junior Games for Disabled Athletes, which will take place at the Sydney Academy of Sport from September 30 to October 7. Wheelchair Sports NSW is a charitable organisation responsible for the development, promotion and delivery of wheelchair sport across NSW and, since 1960, has offered sport to people affected by spinal injury, spina bifida and similar disabling conditions. In 1981, the first Junior National including Australian Paralympic Wheelchair Games were held in South representatives such as Louise Australia and this changed sport for Sauvage, OAM (athletics), Kylie Gauci children with disabilities in Australia (wheelchair basketball), Kurt Fearnley and internationally. (athletics) and Tristan Knowles (wheelchair basketball). “Many young people with disabilities are financially disadvantaged because The Day of Difference Junior Games of prolonged illness and the additional allows young people – aged 12 to 20 strain this puts on their families,” Terry - with a wide range of disabilities said. “These young people have compete in several different sports. enough challenges in life without trying Some will participate for their first time, to find the large entry fee to take part while others will compete in their last in this great event, so the CMAA is Junior Nationals before senior asking members to support this competition. worthwhile event.” Young athletes will be able to compete Wheelchair Sports NSW set a in archery, wheelchair basketball, fundraising target of $350,000 to host powerlifting, swimming, table tennis, the 2007 National Junior Games. tennis, track and field. Wheelchair Sports NSW is based at The Opening Ceremony will be held at Ryde in Sydney and conducts a wide the Sydney Academy of Sport and range of wheelchair sporting events Recreation on October 1. and programs for athletes of all ages It will be one of the highlights of the and skill levels. The organisation Games where all the lead-up, nerves, caters for 14 sports, including tension and excitement will culminate athletics, tennis, basketball and rugby. in a night of celebration and reunion The first Junior Games was staged by with fellow juniors from around the Wheelchair Sports Association of Australia and the world. South Australia in 1981, and started Sponsors and supporters will be with 100 young athletes. invited to join the festivities and Over the years, this initiative has seen witness first-hand the joy and some outstanding athlete's progress celebration of participants as they through junior ranks into elite level, gather for a week of friendly rivalry.

“Many young people with disabilities are financially disadvantaged because of prolonged illness and the additional strain this puts on their families …

18 Club Management www.cmaa.asn.au September 2007

Armed Robbery Special Report Don’t ignore the risk ... armed rob There’s no way to “sugar coat” the issue - armed robbery is one of the major security risks faced by clubs and the liquor and gaming industry across Australia. Statistics from the NSW Bureau of Crime reported that, in 2006, there were a total of 7735 robberies in NSW. Almost 336 of those robberies occurred in licensed premises. Barringtons armed robbery expert BLAYNE WEBB takes a look at the problem, the responsibilities and the measures that could help clubs avoid the experience … Official statistics might show a general decrease, or Are you providing adequate protection for your staff? “stabilisation”, of armed robbery incidents for all categories, but the harsh reality is that clubs, hotels and liquor stores are Weighing Up Your Risk … experiencing unprecedented incidents of robbery - particularly In weighing up the “risk” associated with armed robbery it’s within the Sydney Basin. Additionally, the degree of violence important to consider not only the monetary value of the theft, attributed to these robberies is increasing. but also other associated consequences of the event… The focus of criminals in targeting licensed venues can be ➣ trauma to staff attributed to the perceived wealth associated with the Gaming ➣ workers compensation claims Industry, a general lack of security deterrents and easier ➣ civil litigation accessibility to cash holdings. ➣ increased insurance premiums January to December 2006 ➣ statutory fines ➣ Licensed Premises Robbery Robbery Robbery with Total loss of trade without a with a a Weapon - Robberies ➣ police involvement Weapon Firearm not a Firearm ➣ unwanted media attention Bottle Shop 8 7 60 75 ➣ reduced patronage Club 12 24 21 57 ➣ financial burden of post-event management. Hotel/Pub 46 75 69 190 These factors combined will add significant cost and heartache to to any manager and business affected. Licensed Restaurant NA 2 3 5 While it’s virtually impossible to eliminate the armed robbery Nightclub 4 1 1 6 risk, the implementation of sound risk management strategies Not Further Classified NA NA NA NA will provide some degree of comfort in working towards Other 1 NA 2 3 providing a safe workplace for your staff in accordance with Occupational Health and Safety legislation. Wine Bar NA NA NA NA It might seem fine to say, “it won’t happen to us”, but the Total Licensed Premises 71 109 156 336 reality and the probability is that it will happen to your venue at some time - unless precautions are adopted and the risk *Source: NSW Bureau of Crime Statistics and Research - Reference: sew07-5601 regularly reassessed. Do nothing and risk incurring the wrath of WorkCover. Unofficial statistics show there have been a total of 92 armed robberies within the liquor industry from January to March Types of Robbers … 2007 and – averaged - will show an increase for the 2007 In general terms, there are three categories* of armed calendar year. robberies and robbers … January to March 2007 ➣ the opportunist ➣ Licensed Premises Robbery Robbery Robbery with Total the amateur without a with a a Weapon - Robberies ➣ the professional Weapon Firearm not a Firearm *(Australian Institute of Criminology, An Exploratory Analysis of Armed Robbery in Australia, 2003) Bottle Shop 6 7 5 8 The difference between the opportunist and amateur armed Club 7 4 1 12 robber to the professional armed robber is the professional will Hotel/Pub 16 26 17 59 know or estimate the amount of cash expected to be cleared on any day. Licensed Restaurant 1 NA NA 1 The professional usually has conducted observations of the Nightclub 1 1 NA 2 premises, looking for the venue’s security strengths and Not Further Classified NA NA NA NA weaknesses. Other NA NA NA NA Additionally, current or former employees with knowledge of Wine Bar NA NA NA NA cash holdings might make or might have made – innocently, or otherwise - this information known. Total Licensed Premises 31 38 23 92 This calibre of criminal conducts his/her own intelligence This current increase in robberies the industry is experiencing operation before committing a hold-up. is a timely reminder for managers to re-evaluate systems and In real terms, the liquor and gaming industry is susceptible to procedures to strengthen overall security and provide the safe all three categories of armed robbery. workplace for staff as required by law. However, given increased gaming revenue, the professional There is no single solution to prevent an armed robbery. armed robber has the industry in sight. A systems approach in security risk management is required The financial sector, traditionally the traditional hunting ground to ensure vital safety of staff and protection of assets. of the professional armed robber, systematically has improved

20 Club Management www.cmaa.asn.au September 2007 Armed Robbery Special Report

PROFILE … bery threat is real Blayne Webb – National Director, Barrington Corporate Risk security to a degree that offenders have generally moved on to Blayne Webb is the Barrington Group’s National Director – other sources of revenue. Unfortunately, the club and hotel Corporate Risk tasked with the national co-ordination of industry has become that focus. corporate and civil inquiries/investigations and security risk management. He is a licensed investigator and security Implement Secure Risk Management Strategies … consultant. Blayne’s duties include coordinating security risk There is great importance in “target hardening” a venue. management projects, corporate fraud investigations and Within the context of implementing target hardening loss prevention, implementing training and emergency applications, Barringtons strongly advises that clubs instruct procedures, conducting covert operations in corporate an experienced and qualified risk management company to venues to identify corrupt activities, and assess the venue from a security risk perspective and align all assisting with implementing safe areas of the operation to appropriate OH&S obligations. working practices at our clients A Treatment Plan also should be developed to ensure businesses. Before coming to appropriate treatments are adopted, maintained and Barringtons in 1996, Blayne had a continuously monitored. background as a NSW Police In applying sound risk strategies to prevent an armed robbery, Service Detective and holds a a manager can reduce the risk of becoming the victim of such Bachelor of Arts (Communications) an incident. degree, Advanced Diploma in Risk Management, Certificate IV A systematic review incorporates the assessment of: ➣ in Government Fraud Control electronic security and various other industry- ➣ security manpower levels specific qualifications. ➣ cash-holding facilities ➣ cash-handling practices ➣ cash minimisation armed robbery when trading is at its lowest level and ➣ policy and procedure patronage is minimal. Staff should be advised to remain on ➣ armed robbery survival skills training premises after trading for no longer than is absolutely necessary to conclude their duties. The Police Task Force also ➣ general security awareness by staff recommends licensed establishments should consider closing Police Task Force Insight … business earlier when there are only a small number of patrons Barringtons regularly meet with a Police agency tasked with within the premises. the investigation of armed robberies within the liquor and ➣ CCTV standards … gaming industry. Police believe the standard of CCTV The ongoing focus of discussion revolves coverage is “poor” at the majority of around current and emerging crime venues where armed robberies have trends, modus operandi and investigation occurred. As a consequence, much procedures being implemented by the of the evidence gathered by these Task Force and other Police units across systems has failed to assist Police in the state in response to the growing their investigations and offered the number of robberies on licensed robber a good chance of evading premises. capture. Police advise that all Similarly to Barringtons philosphies, Task premises have CCTV systems in Force Police have identified the following place that produce high-quality concerns that impact on all licensed images that can later be used as premises in NSW: evidence. ➣ Risk v Reward Ratio … Conclusion … In layman’s terms, the “risk v reward” If you only address one or a number ratio is the potential risk verses the of the security areas you may not be potential reward. Robbers - of any type - deemed to have satisfied your Duty target their victims by taking into account of Care. the risk required by them as opposed to the potential reward for their efforts. In Remember … security risk these circumstances, it’s essential that management is a process by which prospective targets “harden” their security measures to reduce each individual area cannot be the risk of becoming a victim. Offenders will look for easier isolated and must be viewed “holistically” in the context of targets. providing the safe workplace. ➣ Cash Management … Barringtons has been in the business of risk management and assessment within the liquor industry for more than 16 years. Police advise licensed businesses to adopt cash management safeguards as a security measure. Cash handling processes During that time, Barringtons have been able to document and minimising cash exposure is a proven deterrent for would-be implement “best practice” security assessments to enable risk offenders when considering a target. Recommendations reduction and management. provided within any Barringtons review are designed and in For more information about services or to speak with a line with these desired principles. security risk expert, contact Blayne Webb at The Barrington ➣ Trading hours / staff presence on premises out of hours… Group - (02) 9899 9391 or visit Police intelligence deems that venues are more at risk of an www.barringtongroup.com.au

September 2007 www.cmaa.asn.au Club Management 21 Club Profile high-rise developments with a starting price tag of around $700,000, and the Surf club finding the gold fight for their entertainment dollar is fierce. in Coolangatta’s boom Bryan Jones, Manager of The Surf Club Coolangatta, as it’s known, is among the competitors for that dollar. On his record, it’s obvious that he has devised a formula to succeed against tough competition. Lunch on the busy balcony restaurant of his club provides an insight into that success. Visitors are met by courteous, smiling staff who inquire whether the potential customers require a menu. The meals are excellent, and keenly priced ... pan-grilled barramundi with lemon butter sauce, chips and salad at less than $17 is as good as anywhere on the tourist strip. The view is grand from The Surf Club Coolangatta’s balcony restaurant. Staff members are attentive and ever present. By HENRI LACH The dining experience has all the Coolangatta, on the southern end of the trappings of a five-star restaurant, at a Gold Coast, is experiencing the biggest budget price. development surge and highest Not surprisingly then, food is the club’s population growth in recent history. big earner. Heading the building boom are the twin The dining area can accommodate 180, towers of the Reflections Coolangatta and the in-house kitchen produces project on the suburb’s Marine Parade, about 2,700 meals each week. where traditional sea-side shops and Gaming has become of almost holiday shacks have made way for secondary importance to the club’s luxury apartments and trendy retail fortunes, as Bryan explains … “There outlets. are 309 machines in Coolangatta. The second tower is nearing “The average daily metered win is about completion. $52. Disposable incomes are healthy in an “But when you go to Tweed Heads, area where retirees are buying into new there are around 2,000 machines. “With all the competition around, the only way we The twin towers of Reflections Coolangatta are fuelling a development boom. can succeed is by having great service …

“As well as our financial contributions, ‘Train wreck’ back on track we help the lifesavers wherever we can,” Bryan said. “We donate the The Surf Club Coolangatta has a Within two years, Bryan turned it into a goods and the meat trays for their pleasant north-easterly outlook, with profitable and desirable family-oriented Friday and Saturday raffles. the Surfers Paradise high-rise destination. Income escalated in all “All the proceeds go to them - that’s landscape dominating the horizon on a operations areas. Importantly, the about $30,000 a year.” clear day. A $1.1 million refurbishment donation to the Surf Lifesaving Club Bryan has a life-long love of the surf 21/ years ago provided a much- increased dramatically in those first two 2 and an affinity with lifesaving, gaining needed facelift that included a visitor- years, to more than $10,000 a month. his bronze medallion as a lad with the friendly foyer and attractive Bryan Jones is proud of his Newcastle Surf Club in 1977. murals on the upper level. club’s commitment to the He came to Coolangatta from the It’s an active and successful surf lifesaving movement at Mooloolaba Surf Club on the Sunshine club today, popular with Coolangatta … the place Coast and before that had a spell with locals and visitors alike. referenced as the spiritual the nearby Marcoola Surf Club. When Bryan Jones took over home of Australian beach Bryan Jones’s early working days were as Manager in mid-1999, this culture and where the spent in the rough and tumble of the club was a financial train movement in Queensland Hotel Industry. wreck and close to closing its began on February 21, That, he acknowledges, proved doors. It had a poor 1909, according to the invaluable experience for running a Bryan Jones reputation among the locals. record books. successful club. – HENRI LACH

22 Club Management www.cmaa.asn.au September 2007 Club Profile “There are Twin Towns, Seagulls, Tweed Bowls, South Tweed Sports, Club Benora, Twin Towns Juniors, so that’s why its so hard to get the gaming dollars in this area. “We’ve got four pubs, all within walking distance of here, and three other clubs before you get to the border. “And there are seven food outlets under the high-rise just across the road from here. “But I see that as opportunity, not opposition. “I’ve got a fantastic bunch of guys in the kitchen and that’s where we’re making our money – 48% of our income comes from food. “Our net profit was 31.1% in the past Bryan Jones in front of murals that greet visitors on The Surf Club Coolangatta’s upper level. year … and it’s getting better.” “If they can’t work as a team, then I’m “We’re often getting letters from visitors Bryan recalls that the total smoking not interested in having them. thanking us for looking after them,” he bans that came into effect in said. Queensland in July last year hit hard, “I want them to treat each other with but he had anticipated the negative respect, where everyone is part of a “We had some people from effects. team and they all work together. Cootamundra here for three weeks and “I knew we were going to get “That’s the key … friendly, keen, good they said they kept coming back here hammered, so I sat down and put a lot value. because we were so friendly. of thought into how I could improve the “I expect a high level of productivity. “Visitors often have a hug and kiss for business,” he said. “With all the competition around, the staff when they walk out. “Our gaming revenue went down by only way we can succeed is by having “You smile when you see that happen, 17.5%, but didn’t impact on us as great service. because you know you’re doing things much as some of the other clubs, “Modern technology - with the bells and right.” because of our rising income from food. whistles - is all very well but, if you Americans, New Zealanders and “The answer is service, quality and haven’t got cold beer and good service, Britons are among The Surf Club’s having the right staff. you’re not going to succeed.” 3,000-odd members, but this too is a “I hire staff on their temperament and If customer feedback is any indication, competitive area. experience. Bryan’s approach is working. “It’s hard to compete for membership Food is a major income generator for the club. with the big clubs that are giving away cars and $20,000 membership draws,” Bryan said with a smile. Tourism, obviously, is important and Bryan Jones and his club get a good spin-off from the tourist industry through some judicious marketing. The club has a good relationship with local high-rise building management and provides food and drink vouchers for tourists, visitors and building staff.

September 2007 www.cmaa.asn.au Club Management 23 CMDA Update – Visionary Leadership Karynne Courts Understanding and communicating values the key to success Values are the key to transformational leadership, customer satisfaction, increased profitability and high- energy organisations. Do those around you share your passion? Are your organisation’s values relevant to your employees? How do those values and passion translate to your customers? Are you committed to learning and growing? Visionary Leadership Program Facilitator KARYNNE COURTS examines the dynamic or success …

I have just returned from South Africa Organisational transformation requires where I was invited to facilitate a visionary leadership. values-based leadership workshop for Organisational transformation Bidvest’s first Graduate Leadership happens through individual Academy. transformation. The participants were general Consider what makes an individual managers and senior executives of grow? various Bidvest companies who were previous participants of past Invariably, individuals grow through academies and selected to be part of learning. the graduate academy. Make learning your highest There were people of African, organisational priority. Karynne Courts is one of Australia’s Afrikaans, Indian, English and Dutch Instead of asking: "What did I do leading values specialists, actively origin … wonderfully diverse. today?" ask: "What did I learn to do coaching executives, and designing Bidvest* is a true example of a differently today?" and facilitating values-based “visionary organisation”, committed to When every employee asks this processes for large groups and growing visionary leaders. question, an organisation will individuals. She is a popular speaker The leaders openly declare that people spontaneously transform itself. at conferences and is frequently create profit, companies only report it. Transformational leadership is not invited to address community groups, Employing more than 93,000 people about one leader among many, but organisations and business forums. across four continents, Bidvest is about many leaders who act toward She facilitates the highly acclaimed seriously successful. one purpose. Visionary Leadership Program, which In a transformed organisation leaders Bidvest is committed to developing has over a thousand graduates from do not lead followers, they lead leaders at all levels and believes that diverse industries. leaders. building relationships, improving lives Karynne has worked with diverse and empowering people is the key to Chinese philosopher Lao Tzu says: organisations including AGL, IBM, their success. "To lead people, walk behind them." AMP, QBE, Club Managers What excites me about working with Association Australia, Centrelink, The As I got to know the group leaders, values is that regardless of race, Benevolent Society, The Defence what struck me most was how well education, gender, position or Materiel Organisation (DMO), they modeled the key drivers of nationality, when we meet at a values Westfield, Bidvest, South African visionary leadership – courage and honesty, passion and enthusiasm, and level, we find unity. Airways, Tradies, Sydney Aussie great interpersonal skills**. Rules Social Club, Singleton RSC & It is only in the language of values that SMEs in a range of industries. Despite having reached the most conversations for change can be had, senior positions in their respective and organisations can truly transform. The next Visionary Leadership divisions, where they could have rested * www.bidvest.co.za Program is scheduled for September smugly with their MBAs, their senior 18-19 and October 17-18 at “Lilyvale” **these are the key drivers of high roles and their comfortable salaries, performing companies according to - www.lilyvale.com.au - in the Royal they were committed to continuous National Park, Sydney. Program fees the latest research of Quanta learning – not only technical skills, but Consulting, a boutique research are $3,600+gst. If CMAA members also to building emotional capacity. mention this article, Karynne has consultancy whose ground-breaking offered a special rate. Places are They were open to feedback, and work has increased the profitability of limited, so enroll now via email: engaged in regular formal companies in Denmark, Greece, measurement processes to ensure [email protected] South Africa, New Zealand & they were on track. or call (02) 4268 5555. Australia. Values Connection is the www.valuesconnection.com So, what does it take to transform partner of Quanta for Asia/Pacific organisations? region.

24 Club Management www.cmaa.asn.au September 2007

In The Zone Manly/Northern Suburbs Meeting $4,000 to support the Zone’s Full agenda and full house education and bursary program. Ray spoke positively about all aspects of the CMAA’s Mid Year Executive at Pittwater RSL Club leadership Conference at Conrad Jupiters, particularly the guest appearance of Beaconsfield Mine disaster survivors Todd Russell and Brant Webb, the comprehensive education program and encouraged members to apply for the National and Zone bursaries for the 2008 event. Ray confirmed the Zone Bursary winners – David Kim (norths Leagues Club), Angela McDonald (Wests Ashfield – formerly Gladesville RSL Club) and Kim Blackburn (Asquith Leagues Club) – along with Andrew Veldon (Asquith Leagues Club) as the winner of the One Stop Promotion Bursary. Ray also thanked the luncheon sponsors – Foster’s, Tooheys, Coca- Cola and Pernod Ricard – along with Zone Sponsors – Independent Gaming (platinum), Goldcrest Security (gold), Castle Hill RSL Club (silver) and Network Interiors (bronze). It was a full agenda and full house for Terry Condon then presented the the Manly/Northern Suburbs Zone CMAA Head Office Report, Meeting at Pittwater RSL Club at Mona congratulating Mario Machado on his Vale on Sydney’s northern beaches. election to the restructured Federal There was a strong contingent of Council and touched on developments CMAA representatives with Executive in WorkChoices legislation; the CMAA’s Officer Terry Condon, CCM, Federal Electronic Salary Survey and Members’ Executive Member and Board of Survey; the CMAA’s Strategic Plan and Management Studies Chairman David portfolios for the CMAA Federal and O’Neil, ACCM, CMAA Communication State Executive members. Services Manager Peter Sharp and Castle Hill RSL Club CEO David O’Neil Division A Federal Councillor and then addressed the meeting about the Manly Northern Suburbs Zone change in accreditation criteria for Executive Member Mario Machado, achieving and maintaining an ACCM ACCM. Award and the CMAA’s new CMDA Zone President Ray Agostino opened Affiliate program, which was launched the meeting of 48 members, who had at the Mid Year Conference in early started the day with a one-hour free July. workshop - “Creating Effective Teams – Member Tony Snowsill also provided a For Quality Service and Performance” – thought-provoking address to the presented by Brian Churchill, which meeting about club issues surrounding was well-received by the 28 members. the responsibilities attached to Ray reported that the Zone golf day at providing a TAB service to club Bayview Golf Club had raised almost members.

26 Club Management www.cmaa.asn.au September 2007 In The Zone Manly/Northern Suburbs Meeting There were two pre-lunch presentations by Ben Kent, NSW State Manager for Energy Action Pty Ltd and by Steve Blackburn an Inspector of Charity Investigations for the NSW Office of Liquor Gaming and Racing (OLGR). Kath Nelligan, sponsored by Independent Gaming, provided superb entertainment before and during lunch with her guitar and beautiful voice. More than 150 people – club managers, directors and industry trade representatives - gathered on the vast outdoor deck at Pittwater RSL Club for drinks and finger food before the superb luncheon. The Manly/Northern Suburbs Zone Christmas Luncheon will be held on Wednesday, November 29 at a venure to be decided.

September 2007 www.cmaa.asn.au Club Management 27 In The Zone Sunshine Coast Zone Meeting League legend and legal eagle bring ray of sunshine

Queensland rugby league Laurie Williams important Zone Bursary English-born, bred and educated, Paul legend Trevor Gillmeister and program. has practised law in Europe, North local legal high-flyer Paul He emphasised the America, Asia and now, Australia. Brennan shared the spotlight importance of supporting The workshop is a spin-off from a book – at the Sunshine Coast Zone the CMDA’s regional of the same name - Paul has written to Meeting in August. education initiatives and the which is a, easy-to-read way to become Nambour RSL Club General success of the Mid Year more knowledgeable about the law. Manager Chris Keen Conference. Zone members, local club directors and welcomed more than 75 CMAA Communication industry trade representatives then moved members to a packed Services Manager Peter to the auditorium for a luncheon that meeting room - then more Sharp caught an early flight featured a humorous and entertaining than 150 for lunch - for the from Sydney to attend the session with former Queensland State of Zone event. meeting and present the Origin, Brisbane Broncos and Eastern Host club Assistant Manager CMAA Head Office Report. Suburbs forward Trevor Gillmeister. and Zone President Laurie Peter acknowledged Now and assistant coach to John Williams, ACCM, convened Gordon Rhodes’s election to Cartwright at the Gold Coast Titans, the meeting with Executive the Federal Councillor role Trevor had the room laughing along with for Division E, Members Ricky Cole (Vice his yarns – particularly about Allan Langer President – Alexandra Surf encompassing the Sunshine Coast Zone, and covered many matters – and answered questions from the floor Supporters Club), to end his hour-long chat. Suzanne Long in the Zone Newsletter, including the The next Sunshine (Secretary – Nambour ongoing WorkChoices legislation changes, the CMAA’s Strategic Plan and Coast Zone event will RSL Club) and the portfolio role of the Federal Executive be the annual Golf Gerard Casey in delivering on key priorities identified at day at Horton Park (Treasurer – the Gold Coast meeting and the CMAA’s Golf Club on Friday, Tewantin-Noosa RSL Affiliate (CA) Program. October 12, with & Citizens Club). Between the Zone Meeting and the Christmas Laurie’s report covered luncheon, Mooloolaba-based solicitor Luncheon at several topics, including Paul Brennan presented the humorous Maroochydore the CMDA Regional side of a serious topic when he talked his RSL Club on Education program for audience through “The Law is and Ass – Friday, Chris Keen the area and the Make Sure it Doesn’t Bite Yours!” December 7. Paul Brennan

Far South Coast AGM Zone dinner an impromptu farewell for CMMA stalwart There was an unofficial Club General Manager Peter encouraged members to complete Michael O’Sullivan farewell and the Zone Geoff Knight. the CMAA Electronic Salary Survey so Committee was re-elected Geoff, and his wife that the Association has a clear and up- unanimously at the Far South Chris, are headed to to-date picture of industry pay rates to Coast Zone Annual General Bundaberg to become assist in negotiating contracts for Meeting in early August. Operations Manager at managers and the CMAA Member Twenty-two members Across The Waves Survey to properly assess and deal with attended the AGM at Sports Club. the needs and requirements so that the Mittagong RSL Club on At the AGM, David Federal Executive can ensure the August 9 where the Hiscox, ACCM, the Association remains relevant for incumbent Zone Committee CMAA’s Federal members. of President Mark Bellette, Councillor for Division F Peter also reported on the Mid Year Secretary Treasurer Craig - covering the Illawarra Conference at the Gold Coast, the Clark and Education Officer Shoalhaven Zone and CMAA Federal Executive’s Strategic Michael O’Sullivan were re-elected Far South Coast Zone – attended with Planning session and the fully-attended CMAA Communication Services unanimously. Federal Council Meeting where all eight Manager Peter Sharp. More than 80 CMAA members, club of the newly-elected representatives directors and industry trade They shared the Head Office Report with attended. representatives sat down to good food David speaking about changes to the to Also at the Wednesday dinner, Norm and conversation at the two-course ACCM program with increased points dinner, hosted by Mittagong RSL Club “weighting” for CMDA, CMAA-endorsed Jones and Dennis Simpson, from General Manager Craig Madsen and the Zone Meeting seminars and that TechnoPROM in Wollongong, made the Club Board, on the Wednesday night to additional points would be awarded to trip over the mountain to provide a kick off the packed meeting schedule on members travelling more than 100 display of new club-specific technology. August 9. kilometres to attend courses. He also The next Far South Coast Zone event The dinner also became an impromptu discussed the CMAA’s new Affiliate (CA) will be the Christmas Luncheon at farewell for Goulburn Railway Bowling program. Merimbla on Thursday, December 13.

28 Club Management www.cmaa.asn.au September 2007 In The Zone Mid North Coast AGM Executive returned as meeting guests hit the road

Distance was no challenge for the Glenn Buckley, Gordon Rhodes, Daphne Parker and Bill Larkey. special guests at the Mid North Coast Annual General Meeting in late July. Twenty members attended the AGM at Coffs Harbour on July 31 where the incumbent Zone Committee of President Bill Larkey, Secretary Treasurer Daphne Parker and Education Officer Glenn Buckley were re-elected unanimously. Workshop facilitator Paul Lyons and CMAA representative Peter Sharp also got an early start to travel from Sydney to attend the Park Beach Bowling Club events. Recently elected Division E Federal Councillor, Gordon Rhodes, ACCM, hit conferences and workshops. next generation of club executives. the road at around 5am for the almost Glenn also spoke about the CMAA Gordon also emphasised the four-hour trip south from Tweed Heads Affiliate (CA) Program along with the importance of supporting the CMDA’s to attend the meeting and speak to CMDA Education schedule for the regional education initiatives, the members. area and the Zone Bursary program. success of the Mid Year Conference Zone President Bill Larkey, in his Zone Communication Services and feedback from Zones to Federal welcome, noted that it was almost 11 Manager Peter Sharp presented the Councillors and on to the CMAA years since a CMAA Federal Councillor CMAA Head Office Report, Federal Executive. had been able to attend a Mid North congratulating Gordon Rhodes on his Before a first-class luncheon, when Coast Zone Meeting and thanked election to the Federal Councillor role industry trade representatives joined Gordon in congratulating him on his for Division E and speaking to the CMAA members, high-profile CMDA Zone Newsletter covering ongoing I.R. election to the position. presenter Paul Lyons facilitated an issues, the success of the Mid Year Bill also welcomed Sharon Small from informative and interesting 90-minute Executive Leadership Conference, the the Coffs Harbour Catholic Club to her free workshop, “How to Attract the CMAA’s Strategic Plan and the first Zone Meeting. Best Young People – Working with portfolio role of the Federal Executive Secretary Treasurer Daphne Parker Generation Y”. in delivering on key priorities identified reported that the recent Golf Day at at the Gold Coast meeting. Paul spoke about the many strategies Sawtell Golf Club had bolstered the that can be implemented to attract and Zone finances by more than $6,000 to Gordon Rhodes, who has responsibility for the vast Division E, retain quality young staff, about the support the bursary and education characteristics of a workplace that is subsidy program. The 2008 golf event covering Far North Coast Zone, North attractive to young staff and being an is likely to be staged at Woolgoolga West State one, Mid State Zone and “employer of choice” for Generation Y. Golf Club. Mid North Coast Zone, spoke about Education Officer Glenn Buckley his determination to give something Paul also outlined the management received unanimous support from the back to the CMAA through his Federal changes and leadership style that will meeting for his proposal to offer a Councillor role. be required to run a successful ceiling subsidise of $800 per club to He encouraged members to bring business in the future. encourage members to attend along Supervisors and junior Mid North Coast Zone’s final meeting meetings and enhance the prospect of managers to Zone meetings to offer for 2007 will be at Park Beach attending CMDA-organised an insight into a career path for the Bowling Club on November 13.

September 2007 www.cmaa.asn.au Club Management 29 In The Zone Plenty of surprises for Darcy at secret farewell There’s not too much happens in and acknowledge his life’s work and around Port Kembla that Darcy Martin contribution to the Port Kembla doesn’t know about. community. Darcy retired on July 4 after more than Darcy’s wife of almost 50 years, June, 35 years at Port Kembla RSL Club – was in on the plan and, so he wouldn’t the past 26 years as Secretary find out, Gerd sold tickets for the Manager. farewell at Port Kembla Leagues Club He was adamant that there would be until Darcy finished at Port RSL. no formal farewell … a black forrest So, when he turned up for lunch with a cake with staff a few days before he left few mates at his home club on Friday, the job was to be his curtain call. July 13, and found more than 180 Darcy Martin and his new “mate” to keep What Darcy, 69, hadn’t reckoned on people in the auditorium, Darcy was him occupied in retirement. was a resourceful group of mates, lost for words – briefly. headed by his successor Gerd He spent more than 90 minutes Ceremonies Daryl “Dasher” Winnell Zaremba, and their determination to walking and talking to family, friends could round up Darcy and sit him down send him off in an event to properly and colleagues before Master of so that lunch could be served. As shocked as he was that the farewell could have been organised without his knowing, it wasn’t his only surprise that day. Darcy has a passion for greyhound training and, during the 1970s and ‘80s owned and trained some quality and successful “Mink” dogs – Spanish Mink, Swedish Mink, Azurine Mink and Glamorous Mink. As his life filled up with work and family priorities, the greyhounds took a back seat until Troy Primmer asked Darcy if he’d train a dog for him. With retirement on the horizon, Darcy warmed to the training idea and went with Troy to the Dapto Greyhound Club Pup Auction in May to help him pick a Darcy enjoys a laugh with friends at his retirement luncheon. potential champion. The other surprise for Darcy’s farewell was that the pup he had selected for Troy was, in reality, his own farewell gift. “We had no idea what to give a man like Darcy for his retirement but, to see the look on his face at the luncheon, I think we did okay,” Gerd said. ClubsNSW Chairman Peter Newell, OAM, was one of the special guests at the luncheon where Darcy thanked family, friends and Club Industry colleagues for their support and friendship. Darcy’s new “mate” doesn’t have a name yet, but has good breeding and is eligible to compete in a $60,000 event at Dapto. “We had no idea what to give a man like Darcy for his retirement but, to see the look on his face at the luncheon, I Darcy’s wife June helps him cut the retirement cake at his farewell at Port Kembla RSL Club. think we did okay …

30 Club Management www.cmaa.asn.au September 2007 In The Zone North West State Meeting Food innovation and trends on menu at Inverell The CMAA’s North West State menu design. Zone Meeting provided members Later that day, CMAA members, with an array of activities which their directors and suppliers were were well attended and received treated to an evening of positively. camaraderie and fun hosted by The meeting, at Inverell RSM in Inverell RSM Club General Manager early August, started with a free Tim Palmer and his team. pre-meeting education workshop The entertainment showcased local presented by one of the hospitality youth, martial arts and dancing industry’s food specialists, Nino groups, topped off with a talk by Zoccalli from Red Hot Pears Balmain and Australia rugby league Consulting. star Steve Roach, who reminisced Nino replicated his presentation about his playing days in the ‘80s. form this year’s CMAA Darling The Zone Committee are to be Harbour Conference where he congratulated on their efforts in spoke to delegates about the latest raising more that $27,000 from the food and equipment innovations auction held during the dinner for and trends in Australia and across the zone’s bursary program and the world. special thanks are extended to Clubs are continually focusing their Gunnedah RSL Club General attention on the food side of their Manager “Colonel” Jamie Gallan, operations in acknowledging that it whose wit and auctioneer expertise has become increasingly important resulted in the increase in funds to project to members and guests raised over the 2006 event. that clubs are not just solely Again, the Zone demonstrated its gaming destinations. strength the next day with 38 of its Patrons are more aware of the 45 CMAA members attending the immense variety and quality of food Nino Zoccalli from Red Hot Pears Consulting. Zone Meeting where Division E offered in the marketplace and, Federal Councillor Gordon Rhodes unless clubs work actively to keep up - and lead - in their and CMAA Education Manager Ralph Kober presented the local area with a food operation that meets and exceeds the Head Office Report. needs of the customer base, they will fall behind and suffer There was robust discussion about several local and substantial losses industrial issues to potential and the revenue. consensus was Nino’s that the meeting presentation and activities included were well worth examples of the attending. latest in chill North West State blasting fridges Zone’s next and storage meeting will be at cabinets, quick West Tamworth grilling and Leagues Club on heating CMAA North West State Zone Gunnedah RSL boss and Inverell RSM Club General December 4 appliances and President Phil Wheaton. auctioneer Jamie Gallan Manager Tim Palmer. and 5.

September 2007 www.cmaa.asn.au Club Management 31 In The Zone Illawarra Shoalhaven Meeting & Golf Day More new members at Quarterly meeting Illawarra Shoalhaven welcomed another Huskisson RSL Club Duty Manager two new members to its Quarterly Zone Rita Muscat and Bomaderry RSL Club Meeting. Assistant Secretary Manager Brett Hills Gerringong Bowling Club Secretary provided reports on their bursary trips Manager Nick Condell and Port Kembla to the CMAA’s Mid Year Executive RSL Club Operations Manager Joel Leadership Conference at the Gold Mason joined 23 members at Coast, while David announced Warilla Bomaderry Bowling Club for the July Bowling and Recreation Club Human 27 meeting. Resources Manager Leigh Wagstaff as winner of the Zone Bursary to attend The Zone Committee of President the World Gaming Expo in Las Vegas. David Hiscox, Secretary Treasurer Phil Boughton and Education Officer Dennis Phil Boughton reported that the Skinner convened the meeting with Shoalhaven leg of the Zone golf days CMAA Executive Officer Terry Condon, had raised more than $30,000 Zone ACCM, and CMAA Communication Zone President and CMAA Division F members’ education and local charities. Services Manager Peter Sharp also Federal Councillor David Hiscox with Leigh Phil congratulated Peter Thorncroft, Wagstaff, who won the Zone Bursary to attending. Gary Wilbraham, Julieb Ryan and attend the World Gaming Expo in Las Vegas. Stuart Christison for their work on the Terry presented the Head Office Report event. and responding to members’ questions program with increased points during his presentation. In his Head Office Report, Terry “weighting” for CMDA, CMAA- Condon encouraged members to David Hiscox also is the CMAA Federal endorsed Zone Meeting seminars and complete the CMAA Electronic Salary Councillor for Division F covering the that additional points would be Survey so that the Association has a Illawarra Shoalhaven Zone and Far awarded to members traveling more clear and up-to-date picture of industry South Coast Zone. than 100 kilometres to attend courses. pay rates to assist in negotiating In his President’s Report, David spoke David also spoke about the CMAA’s contracts for managers and the CMAA about changes to the to ACCM new Affiliate (CA) program. Member Survey to properly assess and

Illawarra Shoalhaven Zone Education Officer Dennis Skinner (left) and Zone Secretary Treasurer Phil Boughton (second from right) with new members Joel Mason (second from left) and Nick Condell. Joel Mason chats with Collegians Secretary Manager John Wilkins.

32 Club Management www.cmaa.asn.au September 2007 In The Zone Illawarra Shoalhaven Meeting & Golf Day Again, the efforts of organisers Wiseman Park Bowling Club General Manager Paul Mack, The Grange Golf Club General Manager Michael Villa and their support teams produced more than $32,000 for Zone education programs, bursaries and local charities. More than 128 CMAA and local corporate supporters and eight Illawarra clubs sponsored the event, providing raffle and auction items. CMAA framed Cronulla Sharks jersey and sponsors included Foster’s Australia, Barringtons donated a security Risk deal with the needs and requirements Tooheys, Coca-Cola, Keno and Assessment package worth $5,000. so that the Federal Executive can Barringtons while auction items ensure the Association remains relevant Local radio personality Greg Vincent included gaming machine conversions for members. was master of ceremonies for the from Aristocrat, IGT, Konami, luncheon, auction and raffle with Terry also reported on the Mid Year Stargames, Aruze and Ainsworth. assistance from Chelsea Anderson and Conference at the Gold Coast, the Coca-Cola donated a framed and Samantha Coker, who also manned the CMAA Federal Executive’s Strategic autographed St George Illawarra drinks vans around the course. Planning session and the fully-attended Dragons football jersey, while Cadbury “Like the Shoalhaven golf day, our Federal Council Meeting where all eight Schweppes donated sagned and event was a great success due to the of the newly-elected representatives wonderful support of our sponsors, The attended. Grange Golf Club and the people who The next Zone Meeting will be held at paid their money to support the Zone Sussex Inlet Bowling Club on Friday, and our charities,” Paul Mack said. September 21 starting at 10am. “It seems we have built a very strong The Zone’s Illawarra “leg” of the charity support base for both golf days and the golf day program was held at The money we raise makes it possible to Grange Golf Club on August 6 when a continue the Zone’s education and full field of 130 players – CMAA professional development bursary members, club and industry trade program and help our local charities representatives packed the course. with major donations.”

Sunblest has been involved in the Club Industry for over 20 years. We specialize in servicing the Hospitality Industries especially in Clubs. At Sunblest, we specialize in this area of cleaning; we deliver high standards, which are very essential to the hospitality industry. Our aim is to provide an exemplary cleaning service and we have a genuine commitment to customer service. We offer competitive prices with no compromise on performance. For obligation free quotes, please contact Sam Koura (Principal) on 0418 240 850 or our office on 02 9417 8118 or E-mail your request to admin@sunblest .com.au 129 Victoria Avenue, Chatswood NSW 2068 SAI Global conducts a Quality Assurance Audit every six months to ensure Sunblest Cleaning Services maintain a high level of cleaning standards.

September 2007 www.cmaa.asn.au Club Management 33 Green & Smart Solutions Innovative technology for a better planet There is no charge for this survey audit. First, electricity accounts are analysed and explained in easy-to-understand terms and includes highest and lowest consumption rates that reflects the total E lectricity consumption, reduction every time amount of electricity used, providing awareness of daily and seasonal peaks N o matter what type of business and could help reduce them. S aving you money while your electricity loads run more efficiently Account errors also may be identified, A utomatic and requires no employee involvement which could lead to substantial refunds. V irtually every area of electricity consumption is attacked A detailed survey of a premises will take E nergy audit will show energy losses and increase your profit stock of electrical loads, including production equipment, air-conditioning, refrigeration, lighting and other loads Companies and organisations the phase angle of the current and that may be specific to a business. worldwide are trying to reduce voltage at a motor. These loads are broken down into escalating electricity costs, while being The increased power efficiency allows usage percentage, which highlights the mindful of environmental constraints the motor to operate more efficiently, areas of a premises that consumes the that are being enforced on an ever drawing less current through the most electricity. increasing basis. distribution lines in a building. ENSAVE is an international company The reduced current draw translates to Finally, an audit/rental proposal will with head offices in Sydney and reduced kilowatt line losses due to specify an energy conservation manufactures a range of Energy resistance in the wires. program for savings on electricity Reduction Units (ERUs) to reduce accounts. These line losses are significant and are harmful emissions, lower electricity a part of an electricity account. The program has no effect on the running expenses and extend motor business operations, requires no life. The technology is similar to that used employee involvement and operates by electricity companies to reduce line ENSAVE’S mission is to save money for around the clock. loss in transmitting electricity to customers while significantly reducing customers. The concept achieves 10%-plus harmful emission by providing reduction in energy use and around ENSAVE International provides a no- technology that recycles wasted 40% to 60% in greenhouse gas cost energy audit that pin-points electricity. emissions. electric energy losses, provides a ENSAVE International is registered and custom-designed rental program for By installing ENSAVE at the load - aligned as an “Energy Smart Ally” with business and reduces electricity instead of the main switchboard - the NSW Department of Utilities and accounts. greater savings can be achieved. Energy Sustainability (DUES). Depending on the size of a premises, The application techniques are passive ENSAVE’s clients include McDonalds, the survey will take several hours to and require no changes to the work Subway, IGA Supermarkets, OneSteel, several days and can be worth environment and requires no employee Hogs Breath Café, various councils, hundreds to thousands of dollars in participation. clubs and liquor stores. savings to a business. For more information, contact ENSAVE A product with almost universal The audit supplies information about International (02) 9676 2666, Business application, the “ENSAVER” reduces electrical loads in a premises and Manager Craig Izzard (0410 332 164) the energy wasted by all types of AC savings. or online at [email protected] motors (machines, air-conditioning, refrigeration etc). This is achieved without reducing the horsepower or RPM of the motor and reduces wasted electricity by aligning

“ENSAVER” … ➣ Reduces KWH consumption and KW demand ➣ Extends the life of motors and inductive lighting ➣ Eliminates power factor penalties ➣ Improves facility power factor ➣ Increases electrical system capacity ➣ Improves voltage ➣ Cools over-heated lines and panels

34 Club Management www.cmaa.asn.au September 2007 Green & Smart Solutions NUS tackles national electricity cost challenge NUS Consulting Group, the world’s oldest and largest cost management group was founded 73 years ago in New York. NUS has expanded to Australia, Canada, South Africa and throughout Europe working with clients to help control costs in gas, electricity, water and telecommunications. The company’s 30,000 client base globally includes Dell, Panasonic and Boeing. NUS started in Australia in 1964 and the 3,000-business client base in Australia includes Panasonic, Fairfax, David Jones, McDonalds, GWA, The Australian Institute of Chartered Accountants, RSL Life Care, Wagga RSL Club, Boral, Anglicare and the AFL. NUS Consulting Group National Sales Manager KEN BOND examines the company’s role with clubs in Australia …

Those sites which renew in 2008 or 2009 need to start tracking forward pricing and develop a strategy for identifying the optimum point at which Australia’s clubs are facing many and privatisation all make it very hard to to contract. challenges - and the drought has foresee future pricing. It is just not possible for clubs to sign thrown in an additional challenge. It will almost certainly follow the pricing an electricity supply contract, stick it in Electricity pricing in Australia has been patterns that have existed for some the drawer and forget about it until the both cheap and easy to budget for years in Europe and the United States renewal notice arrives. where pricing is volatile. because the price rises have been both NUS Consulting Group is based at consistent and gradual. As an example, pricing for a July 2008 North Sydney and can be contacted at This has all changed. start is 25% below current pricing. (02) 9922 7676 or visit the company’s As a result of the drought, electricity If you decide not to forward contract website at prices have risen dramatically over the now, then you are taking a position that http://www.nusconsulting.com.au past nine months. the market will decline by more than 25% in the next year. Prices for the energy component of the electricity bill - about 60% of the This may be the correct decision. total - have increased by more than However, unless you are constantly 100%. monitoring forward pricing you will As a result, any club where the probably miss the opportunity to electricity contract expires this summer minimise this significant exposure. will be faced with a first-year increase of Simply waiting until the end of the 60% to 80% on the total bill. current contract to tender means that The impact of this increase can be you are gambling that the low point in softened by entering into a three-year the cycle coincides with the end of contract at a fixed price. your contract. This is a maximum risk position. This is because the second-year and third-year pricing is significantly lower Tracking the market and identifying than the first year - retailers have low points in the cycle is the only factored in the likelihood of the drought effective risk management strategy for breaking in the next three years when this newly volatile market. calculating their forward pricing. The problem facing building managers Entering a fixed-price, three-year is how to obtain current effective contract should reduce the first-year information on an ongoing basis. increase to around 30% to 40% of the This is compounded by the fact that total bill. there are six major retailers. For clubs with contract expiry dates At any given time, one retailer will be between now and 2009, the level of the offering better pricing than the others. price negotiated for the next supply This "pecking order" changes agreement will depend on the amount continuously as traders take forward of resources devoted to tracking the positions in the wholesale market and market and the timing of fixing the new adjust their retail pricing accordingly. contract. The first thing that managers need to Apart from the drought, there are a do is to prepare a schedule of contact number of factors adding uncertainty. expiry dates. “Green electricity”, carbon trading and Any contracts due for renewal in new power stations using either clean 2007, need to be dealt with as a coal (when it exists), or nuclear power matter or priority.

September 2007 www.cmaa.asn.au Club Management 35 Green & Smart Solutions The ECC has employed two Chinese bilingual environmental educators to Wok’s wrong with saving visit restaurants to explain the economic and environmental benefit of megalitres of water? reducing the amount of water used in the restaurant kitchens. Installing a new waterless wok can save a club up to 8,000 litres of They will provide a package of water per day per wok, and have significant OH&S benefits for information about how water can be cooking and kitchen staff. When Sydney Water first started doing saved in the kitchen in general, and audits of clubs and restaurants, they were shocked to find wok stoves explain about the waterless wok stove. had water flowing continuously - sometimes up to 8,000 litres per A DVD demonstrating a Chinese chef day. Traditional woks use water flowing across the surface of the using the waterless wok stove also is stove to take the heat away and have water spouts to rinse and top up part of the package. dishes that run all the time, no-one having a hand free to turn them They also offer a subsidy to restaurant on and off. WENDY HIRD, from Sydney Water takes a look at the owners as an incentive for the purchase waterless wok phenomenon … and installation of “waterless” wok stoves and take away the old wok for Detailed studies have shown that the Ethnic Communities' Council of NSW recycling. average daily water use of a (ECC) to run information sessions and To date, 97 restaurants have been conventional wok stove is 5,500 litres provide awareness and information visited and 58 stoves replaced in per day. services with multi-lingual translators. Sydney and Wollongong saving 68ML In Chinese restaurants, which account The ECC have received funding from of water per year. for up to 50% of all Asian restaurants, it the NSW Government Water Saving On the Central Coast, 23 restaurants can be as much as 8,000 litres per day. Fund and Wollongong City Councils to have been visited and 19 stoves conduct the Saving Water in Asian Research has shown that of this replaced saving 22ML of water per Restaurants Project (SWARP) all across average usage only 500 litres per day annum. Sydney and the Illawarra, as well as (less than 10%) is required for cleaning funding to expand the project in the The success of the program has and food preparation … the rest is Central Coast. resulted in the NSW Government wasted due to inefficient design. funding the ECC to expand the project North Ryde Golf Club installed three, Sydney Water ran a pilot scheme to into the Thai and Vietnamese two-burner woks with two hotplates to look at new waterless wok stoves that restaurants communities in 2007. upgrade their kitchen facilities in didn’t need to be water cooled. Shellharbour Workers Club recently November 2006. The stoves also has a knee operated replaced 12-year-old woks with two, The club had been looking to update “joy-stick” on a timer tap to limit flow two-burners woks. their lower-temperature woks and took and flow duration to the tap for water to “I’d been planning an upgrade to advantage of the ECC subsidy offer to “top up” dishes and a valve in the tap replace the old woks, and this worked save water at the same time. used for cleaning the wok that only well. Club Catering Manager Malcolm turns on when over the wok itself, Of the $18,000 they spent they Ramsay said. “It cost $2,000 more but turning off when pushed away from the received a subsidy of $6,000 and the I got a $4,000 rebate, and cut my wok. changeover took place in a day. kitchen consumption by 65%.” The results were impressive. They have found that the cooking times There are three Asian chefs who work are reduced as the woks have a higher in the main kitchen area and Malcolm By installing a more-water-efficient unit, burn temperature then the old woks, noted the wok’s new design has forced there is the potential to save 5,500 litres but the water consumption in the them to be more water saving. per day per wok stove, a total of more kitchen has dropped by 85%. than two million litres per year, and “It was too easy with the old design to achieve savings of up to $4,500 per “My chef kept asking for a new turbo- just let the water flow,” he added. year. charged hotter woks, these waterless For more information about waterless There are approximately 2,000 wok woks kept him happy and helped us to woks, go to the Sydney Water website stoves in Sydney Water’s area of decrease cooking times and save for facts sheet on saving water … operation. water,” North Ryde Golf Club General www.sydneywater.com.au/ Manager Brenden Ellam said. SavingWater/InYourBusiness/ If 5,000 litres of water can be saved from each unit each day by converting to a waterless wok stove, the restaurant industry profitability could increase by $9 million per year and Sydney would save approximately 3,600,000,000 litres (3,600 megalitres - ML) per year. One of the major benefits of the waterless design means that the face of the stove is cooler, and chefs using the new woks have anecdotally reported lower incidental burn rates and found it to be cooler in general. Sydney Water have teamed up with the

36 Club Management www.cmaa.asn.au September 2007 CMAA Diary Dates Zone Meetings & Industry Functions

SEPTEMBER 2007

Tuesday 4/9/2007 09:00 Tradies @ Gymea St George Cronulla Sutherland Zone Meeting 13:00

Tuesday 11/9/2007 12.00 Wests Leagues Club Ashfield Inner West Zone Meeting 13:00

Tuesday 11/9/2007 07:30 Kogarah Golf Club St George Zone Neville Worton Golf Day

Tuesday 11/9/2007 07:00 Fox Hills Golf Club Nepean Zone Annual Golf Day

Thursday 13/9/2007 09:30 Redlands Sports Club Brisbane - Gold Coast Combined Zone Meeting 13:00

Tuesday 18/9/2007 09:30 Maroubra RSL Club City Eastern Suburbs Zone Meeting 13:00

Wednesday 19/9/2007 10:00 Diggers @ The Entrance Central Coast Zone Meeting 13:00

Thursday 20/9/2007 09:30 Smithfield RSL Club Nepean Zone Meeting 13:00

Tues – Sat 25-29/9/2007 Gold Coast Convention Centre ClubsNSW Annual Conference

Thursday 27/9/2007 09:30 Auburn CMAA Executive Meeting

OCTOBER 2007

Wednesday 3/10/2007 09:30 Ballina RSL Club Far North Coast Zone Meeting 13:00

Friday 12/10/2007 11:00 Horton Park Golf Club Sunshine Coast Zone Golf Day

Sunday 21-24/10/07 Hyatt Hotel, Canberra RSL & Services Clubs Association Annual Conference

Thursday 25/10/2007 09:30 Auburn CMAA Executive Meeting

Friday 26/10/2007 11:00 Dapto Leagues Club Illawarra/Shoalhaven AGM 13:00

NOVEMBER 2007

Thursday 1 - 4/11/2007 Sheraton Mirage Surfers P’dise Leagues Club Association National Conference

Monday 6 - 19/11/2007 Las Vegas Global Gaming USA Tour www.ccmtravel.com.au

Tuesday 13/11/2007 16:00 Park Beach Bowling Club Mid North Coast Zone Meeting 19:00

Wednesday 14/11/2007 15:00 Bathurst RSL Club Mid State Zone AGM 19:00

Wednesday 21/11/2007 09:30 Logan Diggers Queensland Bursaries Presentations 13:00

Tuesday 27/11/2007 09:30 Randwick Labor Club City Eastern Suburbs Zone Meeting 13:00

Wednesday 28/11/2007 09:30 North Sydney Leagues Club Manly Northern Suburbs Zone Meeting 13:00

Friday 30/11/2007 09:00 Brighton Le Sands CMAA Executive Meeting

Friday 30/11/2007 10:30 Brighton Le Sands CMAA Federal Council Meeting

Friday* 30/11/2007 13:00 Brighton Le Sands CMAA Sponsors Luncheon

September 2007 www.cmaa.asn.au Club Management 37 CMDA Update with RALPH KOBER, CMAA Education Manager 2008 National Bursary Program applications open

It’s that time of year … when the annual National Restaurant Hotel-Motel Show CMAA National Bursary Program kicks Study Tour bursary sponsored by off, inviting eligible CMAA members to Profitable Hospitality. apply for bursaries offered by our This bursary allows the winner to attend generous sponsors. one the world’s great industry shows This year’s program offers numerous and take in the fantastic food and overseas study and conference tours beverage operations that Chicago is including the IGT Bursary where two famous for. recipients can attend the 2008 World The past Asian Study Tour Bursary – Gaming Congress in Las Vegas and when six CMAA members visited Hong study for one week - full tuition paid - at Kong and attended the GE2 the University of Las Vegas Nevada Conference and Expo in Macau - was (UNLV). a huge success. to attend the CMAA’s 2008 Mid Year New to this year’s program is the Six bursaries are offered again 2008, Chicago Executive Leasdership Conference at thanks to the support of our generous Conrad Jupiters on the Gold Coast. sponsors … True Blue Chemicals, If you haven’t applied for any of the Russell Corporate Advisory, LPK bursaries offered in past years, then Cleaning, Stargames, Creating Synergy you are encouraged to do so. and Global Coffee. Less than 20% of the CMAA Other bursaries offered included study membership applies for the bursaries, tours to attend the Club Managers’ so the odds are in the favour of anyone Association America 81st World who takes the time and makes the Congress on Club Management, effort to apply. offered by Coca-Cola and KPMG; paid tuition for CMDA courses offered by * Please note that contrary to the maxgaming, Enterprise Development information listed in the brochure Network, and Non Executive included with your September edition Management, Scott and Broad; tuition of CMA Magazine, the official closing fees for units offered at Southern Cross date is Friday, November 2, 2007. University within the Bachelor of The CMAA’s 2008 Bursary Brochure Business degree program sponsored can be downloaded from the CMAA by the Barrington Group; and bursaries website www.cmaa.asn.au

38 Club Management www.cmaa.asn.au September 2007 CMDA Training Program

October - November 2007 For full content details of each of the programs contact the CMDA or refer to the 2007 calendar on our website. Phone: (02) 9643 2300 www.cmaa.asn.au Email: [email protected]

COURSES OCTOBER NOVEMBER Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day T 2 & M 29 W 14 Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit -1 Day M 8 M 19 Armed Robbery Survival Skills 1/2 Day Delivered in conjunction with Barringtons Th 1 Business & Report Writing 1 Day Th 1 Coaching Skills for ‘Buddy System’ Line Trainers 1 Day (Coach Others in Job Skills THHGTRO1B) Ideal for supervisors & managers who are W 3 responsible for on-the-job training of other staff members. Deals with planning & preparing for coaching sessions, conducting sessions in the workplace and following up to monitor participant progress. Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their peers. W 3 & Th 4 Plan & Establish Systems & Procedures THHGGA08B - 1 Day This unit enables participants to identify, plan, develop, establish and review T 9 workplace systems and procedures assisting in operational requirements for their club. Duty Management Development Program 2 x 3 Day Sessions Content includes: HR Fundamentals, Cost Control, Leadership, (S1) M 29 – W 31 (S2) T 13 – Th 15 Compliance/Risk Management. Participants receive a self paced Computer Skills CD-ROM and a comprehensive Effective Business Writing workbook. This program targets Duty Managers and Senior Supervisors. Food & Beverage Management Development Program - 2 x3 Day Sessions For Supervisors & Managers who want to learn about F&B (S1) M 22 – W 24 (S2) M 26 – W 28 Mgt, Cost & Stock Control, Menu Design, Preparing Tenders, F&B Reporting, Managing Food Safety, Managing Wine & Espresso Coffee Service, Combating F&B Fraud, Managing Poor Customer Service and more. Gaming Management Development Program - ACCM Unit - 2 x 3 Day Sessions (Develop & Manage Gaming Activities THHADGO2A) Ideal (S1) M 19 – W 21 for Gaming Supervisors and Managers. Covers; EGM install and floor layouts, LAB, Gaming, HR issues, gaming promotions, advanced analysis, Cont. December poker machine fraud and minor gaming activities. Roster Staff THHGLE05B -ACCM Unit - 1 Day Assists Managers in creating cost efficient base rosters that utilise the flexibility the award T 30 provides. Ideal for all managers. Manage Physical Assets THHGLE16B ACCM Unit 2 x 2 Day Sessions (S1) M 26 & T 27 Cont. December Develop and Implement a Business Plan THHGLE19B -ACCM Unit - 3Days. Assists Managers to understand the process of strategic (S1) W 17 & Th 18 management and shape their Club’s business plan. (S2) W 24 OHS Risk Management for Supervisors and Managers (Implement Workplace Health, Safety & Security Procedures THHGLE02B) Ideal for W 28 & Th 29 all supervisors and managers. Meets the training requirements for supervisors and managers as stated in the OHS Regulation 2001. Legal Knowledge Required for Business Compliance THHGLE20B ACCM Unit - 5 Days Covers the range of legislative compliance issues (S2) M 15 – W 17 including; Trade Practices, OH&S, Privacy, RSA, RCG and more. Regional Training COURSES OCTOBER NOVEMBER Armed Robbery Survival Skills 1/2 Day Delivered in conjunction with Barringtons ACT M 8 Business & Report Writing 1 Day Illawarra W 3 Great Lakes M 19 Coaching Skills for ‘Buddy System’ Line Trainers 1 Day (Coach Others in Job Skills THHGTRO1B) Ideal for supervisors & managers who are Mid State Th 1 responsible for on-the-job training of other staff members. Deals with planning & preparing for coaching sessions, conducting sessions in the Riverina F 9 workplace and following up to monitor participant progress. Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their peers. Riverina W 7 & Th 8 Plan & Establish Systems & Procedures THHGGA08B - 1 Day This unit enables participants to identify, plan, develop, establish and review Mid State W 31 Great Lakes T 20 workplace systems and procedures assisting in operational requirements for their club. Duty Management Development Program 2 x 3 Day Sessions Content includes: HR Fundamentals, Cost Control, Leadership, Cairns (S1) Townsville Compliance/Risk Management. Participants receive a self paced Computer Skills CD-ROM and a comprehensive Effective Business Writing M 8 – W 10 (S2) M 19 – W 21 workbook. This program targets Duty Managers and Senior Supervisors. Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit 2 Days Mid State Central Coast T 9 & W 10 M 12 & T 13 Financial Fundamentals (THHGFA06A & THHGLE13B) 2 Days (Prerequisite for Financial Management THHGLE14B & THHGLE15B) Central Coast M 26 & T 27 Marketing Fundamentals 1 Day (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) Mid North Coast M 15 & T 16 Roster Staff THHGLE05B -ACCM Unit - 1 Day Cairns T 7 Monitor Staff Performance THHGLE06B ACCM Unit 2 Days Deals with the skills and knowledge required to monitor staff performance, Sunshine Coast includes skills in performance appraisal and counselling. T 20 & W 21

Recruit and Select Staff THHGLE07B -ACCM Unit - 2 Days This unit deals with the skills and knowledge required to recruit and select staff North West State within the framework of overall human resource plans. M 22 & T 23 OHS Risk Management for Supervisors and Managers 2 Days (Implement Workplace Health, Safety & Security Procedures THHGLE02B) Far South Coast T 2 & W 3 OHS Consultation – (Workcover Approved) ACCM Unit 2 x 2 Day Sessions (Establish & Maintain a Safe & Secure Workplace THHGLE04B) Great Lakes (S1) W 3 & Th 4 (S2) M 22 & T 23

Courses featuring a code prefixed by either BSB or THH are nationally recognised & accredited training units. Upon successful completion of assessment requirements, participants will be issued with a Statement of Attainment and/or a Qualification. For further information contact Estelle McDonald-Birch at the CMDA, either; Phone: (02) 9643 2300 or Fax: (02) 9643 2400.

September 2007 www.cmaa.asn.au Club Management 39

CMDA Presenter Profile Brent Williams Brent spreads communication message Brent Williams is widely acknowledged toward harmony, purpose and balance. practical tips they can implement in their across the NSW corporate and He has developed and facilitated workplace to help streamline the roster hospitality industries as a specialist specialised training modules for both process. dedicated to communication, workplace management and employees and is an “Roster Staff” also develops knowledge and general counselling, human accredited trainer and assessor for about the Key Performance Indicators resources and service excellence. numerous Registered Training (KPIs) that Coordinators can use to help Some of his previous positions in Organisations. control the outcomes with discussion clubs … As Director of his own company, Face 2 around industry benchmarks. ➣ Operations Manager at Cronulla Face Training and Consulting, Brent As well as “Roster Staff”, Brent also Sharks; specialises in human resource delivers units in the “Duty Managers ➣ Assistant Manager at the Illawarra consulting, communication training, Development Program”, Yacht Club; business and life coaching, and “Cost Control”, counselling. “Coaching ➣ Human Resource Manager/Food and Skills”, Beverage Manager Five Dock RSL He also works - voluntarily and “Monitor Staff Club; professionally - in the life development field for community organisations. Performance”, ➣ Human Resources Department at “Managing He is a member of Australian Life Castle Hill RSL Club (current) Conflict Coaching Society and Associate As a coach, consultant and trainer in the Situations”, Member of the Australian Counsellors areas of leadership, communication and “RSA” and Association (ACA). customer service, his experience spans “RCG”. 15 years of senior management roles in One of the many courses Brent Williams the hospitality and corporate arenas. delivers for the CMDA is “Roster Staff”. Brent has also completed extensive This accredited unit helps Roster studies in business/commerce, Coordinators and Managers develop effective and efficient rosters from the hospitality, human resource management Brent Williams, Human Resources and counselling and has steered all of ground up. Department, Castle Hill RSL Club Limited these paths into a journey of helping Course participants regularly comment “Taking Personal Responsibility In Delivering people and organisations to move that they take away meaningful and Excellence”.

September 2007 www.cmaa.asn.au Club Management 41 Clubs in Our Community Mounties extends welcome to refugees Mounties has loaned its considerable Father Carty said a combination of support to The House of Welcome at poor English skills and/or cultural Carramar. issues can lead to isolation for many To assist production and distribution of people and could become a major a bi-monthly newsletter - published in barrier to integration and an three languages: English, Arabic and understanding of Australian society. Dari - Mounties has donated $10,000. Written in three languages to The House of Welcome is a non- specifically reach refugees from denominational drop-in centre that Afghanistan, Iraq and Iran, the provides services to refugees and newsletter encourages participation in asylum seekers. the House of Welcome’s many services and general community activities. House of Welcome Coordinator Father “Our community comprises a large Jim Carty said Mounties’ generous number of cultural groups, each with donation has been extremely specific needs,” Mounties President beneficial. Kevin Ingram said. “The club is proud “Without this assistance, we would not to support groups such as The House have been able to continue as our of Welcome who extend the hand of copier was on its last legs,” Father friendship to make people’s lives Carty said. easier.” “Thanks to Mounties, we were able to Mounties President Kevin Ingram A project of the NSW Ecumenical purchase a new commercial copier, Council, The House of Welcome is digital camera for newsletter photos It features issues relating to Australian situated at 140 Wattle Avenue, and pay our translators.” culture and values including rules of Carramar. The newsletter reaches more than law, health and education, social It operates as a day drop-in centre 1,000 men, women and children to events and legal referrals targeted at (9am to 4pm) weekdays and can be help their integration to life in Australia. refugees. contacted on 02 - 9727 9290.

program to improve student talking student oracy skills,” she said. Bankstown and listening skills. “This will be a long-term project and Bankstown Sports Club’s financial benefit children with difficulties and assistance will allow educational improve student language ability Sports goes speech pathologist Nazli Ahsanullah to across the board.” back to school assist teachers during terms 3 and 4. Bankstown Sports Club Secretary Picnic Point principal Helen Wardega Manager John Murray said the club Bankstown Sports Club has stepped said Nazli would work with teachers to was proud to continue its support of into the classroom to boost student identify children with language Picnic Point Public School. speech development. development issues and provide “It’s vital that students are given every An initiative to improve student literacy practical strategies to address them. opportunity to enhance their education levels prompted Picnic Point Public “There is a growing need in the and it’s an honour to provide this to the School to launch a complimentary education sector to further develop Picnic Point Public School students,” John added. Picnic Point already has held an information session for teachers explaining the new initiative with similar sessions for parents ahead. “The response from our teachers has been positive,” Helen said. “They identify the need for this, Nazli’s strategies click with the teachers and they’ve responded well. “Although there is a need for additional classroom services such as this, there is no allocated funding so we use our own resources or seek community support. “We are grateful to Bankstown Sports for their continued support and financial assistance … without it, we could not extend student skills and development with these programs.”

42 Club Management www.cmaa.asn.au September 2007 Clubs in Our Community McGrath king of the kids Excited children and cricket fans The Eels players also posed for from Father Chris O'Reilly's Youth off photos, with the $5 fee going to the the Streets program got a thrill when fundraising appeal. Australian cricket legend and three- Hosted by 2GB's Pete Graham, time World Cup winner Glenn Mounties management matched the McGrath visited Mounties. effort dollar-for-dollar with many local The special session also involved a organisations and businesses cricket clinic with equipment donating prizes and items for the supplied by CricketNSW. auction. Learning from one of the best "The club is committed to assisting players the game has seen, the groups who help address one of children were shown batting and Australia's most common diseases,” bowling techniques and played Mounties President Kevin Ingram M1 winner at games to improve their cricket skills. said. “Many people have relatives or Fans posed for photos with Glen, know somebody who has been Western Sydney who signed autographs and affected by cancer at some time in merchandise that included action their life, and everybody who has Industry Awards posters and mini cricket bats donated to the cause should be donated by Sommers International. proud of their efforts". M1 Mounties, the world-class health club at After the clinic, Glen chatted to fans Australia's Biggest Morning Tea Mounties was recognised at the Western about the game, his career and his started in 1993 as a Cancer Council Sydney Industry Awards (WSIA). recent retirement as they enjoyed a of Australia initiative. M1 took out the Highly Commended Award free barbecue. in the Best Regional Product category. Meantime, Mounties was M1 Mounties Manager Kerry Sharp also on the spot by accepted the award at the Gala Dinner in raising $9,403 for cancer The Grand Foyer of Acer Arena earlier this research as part of year, which was attended by a diverse 'Australia's Biggest range of industry representatives from Morning Tea'. Western Sydney. Mounties hosted the The 8th annual WSIAs are recognised as event for the sixth the most prestigious regional awards in successive year, with Australia, acknowledging and rewarding Parramatta Eels stars excellence, innovation and leadership Luke Burt, Ian across Western Sydney’s diverse range of Hindmarsh, Feleti Mateo industry sectors. and Fuifui Moimoi joining Kerry Sharp said she was thrilled by the members and guests for award. a “cuppa”, sign autographs and support Former Test cricket champion pace bowler Glen “We are all proud of our achievements at this important cause. McGrath signs autographs at Mounties. M1 Mounties,” she added. “Our first year has been a steep learning curve but, with excellent facilities and the amazing attitude of our staff, it has been a fantastic ride. “Our centre is the best in Australia and rivals gyms throughout the world for its innovative design and product offering.”

Father Chris O'Reilly from the Salvation Army’s Youth off the Streets (from left), cricket legend Glen McGrath with Mounties President Kevin Ingram, Directors Marilyn Price and Chris Murphy and Cricket President John Araco at Mounties.

September 2007 www.cmaa.asn.au Club Management 43 Bate’s Vintage The winning wine took the prize from Scarpantoni takes tough competition, with almost 800 wine industry’s wines vying for the 2007 trophy - a record entry from an outstanding biggest ‘gong’ vintage year. There is no doubt that the Jimmy Royal Melbourne Wine Show Watson Trophy means sales. The list of Chairman, Stephen Shelmerdine, AM, past winners reads like a “who’s who” said the Royal Melbourne Wine Show of the Australian Wine Industry … remains Australia’s most Penfolds, Seppelts, Rosemount, Wolf comprehensive, rigorous and Blass, Peter Lehmann and Hardy’s … prestigious wine show. the list goes on. “The annual awards are recognised by This Month’s Pick For the third consecutive year, a the wine producers as an important relatively small South Australian competition forum to benchmark their The reality is that wine companies producer has taken home the memorial produce,” Stephen said. send me plenty of wine to try, hoping prize - the most eagerly sought wine “The judges, this year, assessed over a that it might make it’s way to a review award in Australia. two-week period more than 3,845 in this article. A few weeks back I was Awarded annually to the producer of entries from more than 490 wineries, sent a new range from Clare Valley the best one-year-old dry red wine in across 79 individual classes of wines.” producer Kirrihill … three lovely red the Royal Melbourne Wine Show, the wines packaged under the “Single Other wineries to excel this year at the Vineyard” series. I love Cabernet – 2007 Jimmy Watson Memorial Trophy Melbourne show were perennial went to McLaren Vale’s Scarpantoni “Cabernet is for kings”, an old mate winners Peter Lehmann and Hardy’s, once stated to me – and the Estate Wines for its 2006 Brothers along with boutique Victorian producers Block Cabernet Sauvignon. Cabernet in this series is simply Giant Steps from the Yarra Valley, and beautiful. It’s the Kirrihill Single The winner was announced to a Zilzie from Karadoc. Vineyard 2005 Clare Valley Cabernet packed audience of industry luminaries Capel Vale, from the south-west corner Sauvignon and it’s packed with ripe, at the media launch for the award last of Western Australia, collected a major black berry flavours and a lovely month. trophy for Best Merlot for a new-release chocolate smooth mouth feel. It might Michael and Filippo Scarpantoni, wine which sells for around $15 – a be hard to come by, but hunt it down second-generation owners of the family great wine and easy to access. Call (kirrihillwines.com.au) and put a few estate built in 1979, accepted the their distributor, Negociants Australia on in the boardroom for a special prestigious trophy from Jimmy 1800 424 383, or get in touch with me occasion. Watson’s son, Allan Watson. through the CMA Magazine.

In the James Halliday 2008 Wine Companion, a much-anticipated journal released each August, these three outstanding wines received top billing and rated a startling 97 points out of 100. The anomaly lies in the price. While you can expect to pay well over the $300 mark for most bottles of Grange and Hill of Grace, the Bremerton Old Adam was last retailing around $45. Note the term “last” ... by the time the journal went to press, the wine had been well sold out and is now rare as hen’s teeth. The ranking prompted a comment from Bremerton Steps Up Bremerton’s winemaker Rebecca The small Langhorne Creek winery Wilson: “We had nine of our wines Bremerton has known for a long time reach 90 points, or more, in this year’s they could play with the big boys in Halliday book. What you can look quality - now it’s official. forward to are some outstanding reds Australia’s most eminent wine writer, right across our wines in the years James Halliday, has rated the 2004 ahead.” Bremerton “Old Adam” Shiraz from Can’t wait to see what comes through South Australia the equal top-rating – watch this space for more detail on wine in the country over the past 12 Bremerton. months. That sits it alongside Penfolds Grange * Brendan Bate Wine Agencies ABN : 29 811 255 207 and Henschke’s Hill of Grace. [email protected] - 0408 683750 (M)

44 Club Management www.cmaa.asn.au September 2007

What‘s New Boag’s Premium and having recently been the first Australian on the Tasmanian devil population. brewery to be awarded the Crystal J.Boag & Son will make $1 donation for Light freshen-up Prestige Award at the Monde Selection each carton of Boag’s Wizard Smith’s James Boag’s Premium and Premium in Brussels – the world’s most sold for the first 8,000 cartons. renowned beer awards. Light beers have undergone a labelling All proceeds will go to fund a devil makover. The new packaging arrived in stores enclosure at the Devils’ Heaven Wild The change in packaging for both during July and August and includes Life Park, a sanctuary devoted to a James Boag’s Premium Lager and revisions to single bottle, six-packs and protection program to breed uninfected James Boag’s Premium Light comes in cartons. devils in Northern Tasmania. the wake of the successful launch on Meantime, J.Boag & Son has launched Wizard Smith’s Ale is available in 375ml the latest chapter in the “Who is James Wizard Smith’s Ale, a traditional English bottles and on tap in Tasmania with a Boag?” series of commercials. ale, while helping to cure what ails the limited number of cases released into “This is a packaging evolution for our Tassie Devil. the national market on August 20. flagship brand, and we have paid Wizard Smith’s Ale celebrates the careful attention to maintaining distinctiveness of English ales being what consumers consider to be brewed with East Kent Golding hops the key attributes of their beer,” imported from England. Sales and Marketing Director This finely crafted ale is named after Lyndon Adams said. “While Wizard Smith who, as a Boag’s keeping these core elements, drayman during the 1929 Great Flood we have refined the designs of Launceston, risked his life swimming to produce what we believe through the floodwaters to rescue the to be the most stylish and brewery’s draught horses. For his sophisticated beer heroism, James Boag III rewarded packaging in the Wizard with a job for life. marketplace.” J.Boag & Son is using the launch of The re-labelling comes at a Wizard Smith to help save another time when J. Boag & Son is animal, the Tasmanian devil. An experiencing great incurable facial tumour disease is international success, currently having a devastating impact Perfect Hair everywhere with coin-op GlideHair Generate helps Cowboys helped Cowboys win the Best Club in North Queensland Award in 2005 and Most women know the lasso beverage waste 2006. disappointment of being out on the National Rugby League teams are so Cowboys has established itself as town when that special hairstyle turns evenly matched that a 6% Townsville's premier recreation venue, into a frizzy mess. There's been no improvement in on-field performance with membership topping 18,000, solution but to accept it or go home, can transform wooden-spooners into and management acknowledges the re-style and start again. But a new premiers. Generate Group’s significant product, GlideHair, could be the Off-the-field, a 6% productivity gain contribution. solution to such moments – day or night. GlideHair is a coin-operated can be equally dramatic, as Cowboys Generate Group’s “smart” technology Leagues Club will attest. hair-straightening system, being keeps a computerised “eye” on all introduced into clubs, hotels, Given the large start-up expenses beer, spirits, wine and post-mix restaurants, gyms and shopping incurred by the club, the Townsville dispensed, then compares it to malls across Australia. GlideHair club’s management were well aware money collected. comprises straightening tongs and of the need to be extremely efficient in It pinpoints wastage and pilfering, mirror in one unit. It's easy-to-use all areas of its operation. maintains accurate stock levels, and makes it possible to "de-frizz" Beverage was one area that was streamlines inventory and ordering and restore a hairstyle as easily and scrutinised after the first few years of procedures, and dovetails into the conveniently as being at home. trading as it struggled to achieve its Cowboys loyalty programs - another GlideHair is the first and only coin- desired outcomes. profit source. operated hair-straightener to be All this changed with the installation of Just like a barcode, the system introduced into public facilities in a metering and management system automatically captures information Australia. from the Generate Group in the club’s about an outlet’s beverage products - The unit is manufactured in Australia three bar areas. and the system can handle an and uses industry-leading, Within weeks, the club’s gross returns unlimited number - then provides this professional grade tongs that heat to from beverage rose by three vital information to management in a 220*C, so the ceramic plates are percentage points - from 50% to 53% useful and understandable way. sterile for every use. - which translated to a 6% profitability The result is less wastage, GlideHair is being installed in facilities increase. streamlined stocktakes, greater staff across Australia and costs only $2 This improvement adds tens of productivity, accurate sales and per use. thousands of dollars to the club’s financial reports, and improvements in For more information, visit the bottom line each year - many times rostering – and that adds up to GlideHair website at the capital outlay of the system - and greater profits. www.glidehair.com

46 Club Management www.cmaa.asn.au September 2007 What’s New Glass With Style

Viva takes beer drinkers Crown Commercial to new heights exhibits at Restaurant 07 Drinkers of quality beers will The latest in hospitality glassware appreciate the stylish Viva Tall Pilsener from Luigi Bormioli and Crown beer glass by Crown Glassware, now Glassware was unveiled at available from Crown Commercial. Restaurant 07. Designed for presentation of premium Crown Commercial presented the and specialty beers, the Viva Tall new stemless Atelier glass Pilsener has a conical, sophisticated collections, the new Atlas Plimsoll shape that adds to the ambience of and a selection of lead-free the venue. crystalline glasses from famed With a footed base, it is a sturdy Italian glassware designer Luigi option for high capacity bars, clubs Bormioli. and restaurants where the stability of Atelier bids a temporary farewell to the glass is not compromised by the its “legs” with the Atelier Stemless extra height. range. Viva, meaning an exclamation of Simple, yet elegant, the Atelier Ken-ya make a great approval in Spanish and Italian, is a Stemless range is part of Luigi fitting name for this pilsener glass that Bormioli’s Accademia collection is liqueur coffee? is sure to be appreciated by drinkers designed to enhance the different Offering a fresh look for liqueur of premium beer. wine varietals. coffees is the Kenya Coffee mug Contact Crown Commercial 1800 The latest from Crown Glassware is (320ml), new to the Crown Glassware 252 360 for your nearest distributor. the Atlas toughened wine glass collection by Crown Commercial. released with a Weights & The Kenya has clean, contemporary Measures approved 150ml plimsoll and quite elegant conical lines, yet is line to assist hotels and clubs to sturdy and designed for heavy use. more accurately control portions Its higher density glass offers heat when serving wine by the glass. and cooling insulation, making Kenya Crown Commercial is the leading an attractive service option for all hot source in Australasia to supply and cold drinks including teas, hot chocolates and iced coffees. ➣ five-star restaurants with fine dining crystalline drinkware The thicker base of the coffee mug offers heat protection for surfaces ➣ the bistro with every-day eliminating the need for a saucer drinkware proving this glassware to be an ➣ the bar with Weights and economical and space-saving choice. Measures-approved glassware – Kenya (320ml) and the Irish Coffee and have that available locally for Mug (225ml) complete Crown venue operators through a national Glassware’s liqueur coffee glassware distribution network. collection. Restaurant 07 was staged at the Royal Hall of Industries, Moore Park, Sydney on August 13 and 14.

Stylish looks and generous size Design breakthrough capturing worldwide trends, Magnifico means less breakage combines capacious bowls with tall, Imagine a fine, elegant, long-stemmed slender stems and a deep epicure wineglass that, thanks to an innovation (the tapered “V” in the base of the in glassware composition, that offers bowl). added strength and pliability to help The Magnifico glass clarity and purity is resist mechanical shock and alleviate self-evident with a distortion-free view, damage from twisting the stem. while a regular glass will produce a fish- Italian glassware innovator Luigi eye view. Bormioli has developed such a glass - Adding to its longevity, this clarity has made from its new, trademarked, lead- been proven to last through the rigours free crystal blown glass composition of 4,000 cycles in a commercial called SON.hyx®. dishwasher. To be unveiled by Crown Commercial Made and designed in Italy, the Luigi to the hospitality trade at Restaurant 07 Bormioli Magnifico collection and Hotel Australia this month, the new encompasses flutes, wine glasses in Luigi Bormioli Magnifico collection is sizes M (460ml), L (590ml) and XL first to feature this innovation. (700ml) and a matching decanter.

September 2007 www.cmaa.asn.au Club Management 47 Market Forces

local currency Aristocrat lifts net profit 20% in first half terms. This result reflects improved Aristocrat Leisure Ltd has “To post growth of 20% in pricing on lower volumes due to a announced the company’s these circumstances subdued replacement cycle and minor results for the half year ended demonstrates the strength of market expansion opportunities. June 30, 2007. our underlying business and ➣ Japanese revenue improved by $30.3 Aristocrat’s Chief Executive global operating model,” Mr million, with 11,063 units sold. This is a Officer and Managing Director Oneile said. “I am particularly significant improvement on the prior Paul Oneile and Chief Financial pleased with our results in corresponding period, but substantially Officer Simon Kelly presented emerging markets where we below earlier expectations of 20,000 units the results at Sydney’s Star have captured a significant due to a shortfall in sales of Danceman™ City Casino on August 23. share of new opportunities. in a highly uncertain marketplace. This provides us with ➣ Key points of the report: Strong growth was generally reported confidence about the from businesses in emerging markets, in ➣ Net profit after tax and Paul Oneile company’s potential, given the particular Asia-Pacific, Europe and South minorities of $125.9 million expansion we anticipate in Africa, where in overall terms (in local - a 20.2% increase on the these regions. We are determined not to currency) revenue more than doubled and $104.7 million profit for the first half of compromise our future for short-term profits were up almost 200%. 2006. This is despite overall market and regulatory conditions across the profitability and have increased our The Board has approved an interim company’s three largest regions - investment in research and development dividend for the year ended December 31, Australia, North America and Japan - with spend rising $10.5 million [up 24.2%] 2007 of 14 cents per share - a 16.7% remaining difficult during the period. during the half. This investment is focused increase on the prior year interim dividend. ➣ The company’s businesses in emerging on ensuring we are well placed to capture a large share of the anticipated expansion The interim dividend, payable on markets - Asia-Pacific, Europe and South September 18, 2007 will be fully franked. Africa – posted strong operating revenue of global gaming markets.” and profit growth as gaming markets in Operating sector key points include: The Dividend Reinvestment Plan will apply these regions continue to grow and ➣ Australian revenue increased 1.3% after to this dividend on a basis similar to that develop. sustained decline over the previous three applying for the 2006 final dividend, with ➣ The strong Australian dollar reducing years, while profits increased 3.9% to shares acquired on-market to satisfy reported earnings by some $10.7 million $40.1 million. These improvements reflect obligations under the plan. (7.8%). At like-for-like exchange rates, improved product mix and pricing in a Mr Oneile said Aristocrat remained earnings per share increased 31.1%. market where operator expenditure has confident that momentum in the business ➣ The ongoing commitment to investment in been largely directed towards dealing with is positive and its business fundamentals the impacts of smoking legislation. research and development saw remain intact. expenditure increase $10.5 million (24.2%) ➣ North American revenue improved 5.7%, to $53.9 million - spread across games, while profit was flat when measured in The operating environment in the second systems and server based gaming half, although on an improving trend, will initiatives. remain difficult in each of the ➣ Operating cash flow major markets, he said. 246.6% higher than the The key factors influencing the prior corresponding overall result for the year period. remain the continuing ➣ A 16.7% increase in the uncertainties in the Japanese interim dividend to 14 market, the level of success cents per share (fully franked), representing a of the Company’s five-reel 52.0% payout of first half stepper product in North profits. America and exchange rates. Mr Oneile said that, overall, The catalysts for the next step he was pleased with the of gaming expansion are company’s progress falling into place and the despite issues in key company continues to see markets and the strong growth potential as strengthening Australian global gaming markets open dollar. up.

relationship with HMAA but this enhanced HOSTPLUS forms national alliance with HMAA partnership, which gives HOSTPLUS HOSTPLUS, the national industry establishments ranging from five-star further access into the Queensland market, superannuation fund for hospitality, hotels and motels to bed-and-breakfasts, will mean more involvement with members tourism, recreation and sports industries, adding up to a membership base of more on a national scale. has shown its support for the than 2000 properties. HMAA provides a HMAA CEO Greg Holmes said his accommodation industry by signing into a professional service to the industry to organisation was pleased to strengthen its national partnership with the Hotel, Motel encourage excellence in service. alliance with HOSTPLUS. “This partnership and Accommodation Association (HMAA) provides our members with more for the next three years. It is one of the HOSTPLUS CEO David Elia said this was opportunities to engage with HOSTPLUS biggest super funds in Australia with more another significant partnership for the fund and increase awareness of the associated than 820,000 members, more than 43,000 in its 20-year history. “We have mutual benefits available to themselves and staff,” employers and funds under management goals in our desire for members to prosper Greg added. and grow via our services and relationships of more than $6.6 billion. The HMAA Awards for Excellence events with like-minded organisations,” he added. HMAA is a leading authority in Australia’s were staged in Brisbane, Melbourne and accommodation sector, representing HOSTPLUS maintained a previous Sydney last month.

48 Club Management www.cmaa.asn.au September 2007