technologies Article User Experience Evaluation in Intelligent Environments: A Comprehensive Framework Stavroula Ntoa 1,* , George Margetis 1 , Margherita Antona 1 and Constantine Stephanidis 1,2 1 Foundation for Research and Technology Hellas, Institute of Computer Science, N. Plastira 100, Vassilika Vouton, GR-700 13 Heraklion, Greece;
[email protected] (G.M.);
[email protected] (M.A.);
[email protected] (C.S.) 2 Department of Computer Science, University of Crete, GR-700 13 Heraklion, Greece * Correspondence:
[email protected] Abstract: ‘User Experience’ (UX) is a term that has been established in HCI research and practice, subsuming the term ‘usability’. UX denotes that interaction with a contemporary technological system goes far beyond usability, extending to one’s emotions before, during, and after using the system and cannot be defined only by studying the fundamental usability attributes of effectiveness, efficiency and user satisfaction. Measuring UX becomes a substantially more complicated endeavor when the interaction target is not just a technological system or application, but an entire intelligent environment and the systems contained therein. Motivated by the imminent need to assess, measure and quantify user experience in intelligent environments, this paper presents a methodological and conceptual framework that provides concrete guidance for UX research, design and evaluation, explaining which UX parameter should be measured, how, and when. An evaluation of the frame- work indicated that it can be valuable for researchers and practitioners, assisting them in planning, carrying out, and analyzing UX studies in a comprehensive and thorough manner, thus enhancing Citation: Ntoa, S.; Margetis, G.; their understanding and improving the experiences they design for intelligent environments.