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2017 ANNUAL REPORT Thank you for ‘seeing me’ PERSON SEEKING ASYLUM AND MEMBER OF THE ASRC Photo by Kim Landy Asylum Seeker Resource Centre We are both a place and a movement. An independent not for profit organisation, our programs support and empower people seeking asylum and refugees to maximise their physical, mental and social wellbeing. As a movement, we mobilise and unite communities to create lasting social and policy change for people seeking protection in Australia. 04 A year in review 07 Messages from the Chair, CEO and General Manager 10 Landscape of people seeking asylum in Australia 13 Frontline services 19 Programs that empower 27 Advocating for humanity 32 Operational sustainability 33 Engaged, thriving people centred organisation 35 Fundraising 38 Financial performance 45 The team and the board 46 Patrons and ambassadors 47 Thank you A year in review 4600+ 4 140,729 people seeking asylum locations advocates and supporters in our movement and refugees supported and empowered by the ASRC across Australia 937 100 40+ 521 7958 308 volunteers staff programs students hours people offered 262,360 that support and empower referred into Government- of free English lessons supported for job readiness hours of service people seeking asylum subsidised VET courses Happy Excellence in Social Enterprise Healthy Heroes Fundraising of the Year 55,000 4361 25,062 Food Justice Truck ASRC Telethon ASRC Catering hot meals legal nights VICTORIA HEALTH FUNDRAISING INSTITUTE OF VICTORIA SOCIAL ENTERPRISE AWARDS provided appointments of shelter provided Empowered eight people with lived experience of seeking asylum to become powerful 56 $1.15M 1460 187 advocates and voices for 27 people with lived experience volunteers worth of free food distributed counselling job placements people matched with seeking asylum through Foodbank appointments facilitated professional mentors 6 7 Welcome from the Chair Hiba* dreams of studying and In 2017, the ASRC assisted The organisation also responded to I would also like to pay tribute to our establishing a coffee roasting over 4600 people seeking sweeping policy changes as both a CEO, Kon, for his thoughtful leadership. business. She has a background place and a movement – sparking Of course, the ASRC could not exist in office administration and asylum, including 1167 legal national attention, raising funds for without the creativity of its staff, the marketing. “I have two plans” clients, 91 in offshore detention, needed resources, and meeting commitment of its volunteers, and the she explains. “I am sure I have 679 health patients, and 640 new challenges head on. generosity and belief of our supporters. Thank you, all. to study. At the same time I need people a week accessing our This epitomises the agile, innovative, to do my own business, even food program. purpose-driven culture of the Centre. By the end of the financial year, more if it’s small. I can start small. I men had died in Manus Island detention studied business and my family In total, 40 programs led by The successes detailed in this report than had been safely resettled. were in business. But for business were achieved with ever-improving I need some capital and to get 100 staff and 937 volunteers financial sustainability, operational Some things are simple. brought our vision to life. discipline, and sectoral collaboration. that I still have to do other jobs.” Close Manus and Nauru. Invest in As part of our commitment to a thriving, humane, affordable community-based She has worked at various casual sustainable organisation, we saw the alternatives to detention. Provide a fair jobs since arriving in Australia: an appointment of a General Manager, new and dignified process for people seeking assistant in a science laboratory resources for performance and data asylum, agnostic to the date or means and as a cook with the ASRC’s management, the development of a of arrival. Fund legal assistance, and social enterprise, ASRC Catering. financial roadmap, and strengthening support the right to an appeal. Provide of our risk management function. permanent protection. Celebrate new Hiba says she is “lucky” because Australians as part of our social fabric. This year, I’ve stepped down from the she was granted permanent Board to be succeeded as Chair by our I commend to you the work and residency at the end of 2014 Treasurer, Mike Sum. Thank you to Mike astounding achievements of the ASRC. with the assistance of an ASRC and all of the Board members for their And there’s more work to do. lawyer. But she misses her family support and service. and country. “I love my country. It is not stable. But I still love my country. One day I will go back for a visit,” she says. She lives in Melbourne separated Matthew Tutty from family and her culture but Chair of the Board at least with a stronger sense of tomorrow. “I don’t know many people, but when you go anywhere you can find a good smile. It means for me, ‘welcome’,” Hiba says. *Not her real name/photo Photo by Kim Landy 9 Chief Executive Officer General Manager’s Year in Review Message In a year in which the The last 12 months we have witnessed The ASRC’s strategic priorities going It was with pride and humility I’m also acutely aware of the challenges function. Equally critical is effective risk Federal Government a welcoming Australia in action; forward include our continuing work that I commenced as the that lie ahead, during what is a period of management which this year, included everyday people leading with their at a national level to positively change significant change and uncertainty for a refresh of the ASRC’s risk management continued to punish rather values of welcome, compassion, justice the narrative and attitudes that prevent ASRC’s inaugural General many people seeking asylum in Australia. function and the establishment of a Risk than protect people seeking and community. At every instance a humane and fair approach to people Manager in September 2016. Whether it is the need for housing, Management Council. safety and refugees in our where our Government has sought to seeking asylum and refugees, as well I’ve since had the privilege food, legal assistance, employment disenfranchise our newest Australians as the punitive Federal policies. support, healthcare or education and The personal and professional country, we reflect on the from the promise of home and safety, our to see first-hand how our training; those challenges are complex, development of our workforce is ASRC’s role as both a centre community has rallied around the ASRC; I want to thank our extraordinary staff and volunteers respond highlighting why the ASRC’s holistic essential for a thriving people centred and a movement, providing be it as supporters, volunteers, or donors. staff, volunteers, the Board and our on a daily basis, to meet the model is so important. The growth in organisation. Initiatives implemented supporters for the boundless spirit, this year that support staff development hope and opportunity to This included raising a record $660,816 ever-increasing demand for demand also underscores the need at our annual Telethon on World Refugee passion and commitment that have for the ASRC to remain responsive and included the establishment of wellbeing those who need it most. Day to the simple daily acts of kindness made these achievements possible. the ASRC’s services across adaptive; and to identify areas of greatest programs, continuation of monthly of food drives by primary school children And a special thank you to our Chair of both the Footscray and need where we can have the greatest service development days and a Senior or grandmothers knitting blankets to the past six years, Matthew Tutty, for his Dandenong centres. impact. Maintaining and fostering Leadership Development Program, keep people safe from the cold. exceptional leadership, dedication and innovation and strategic partnerships delivered by Melbourne Business School. inspiration. I want to also take a moment will further enhance this model. I’m proud of the progress we made in the One of our proudest achievements in to acknowledge the tireless work and past year and look forward to working 2016-17 captures the ASRC’s passion, dedication of our entire refugee sector; Just as important are robust and with the board, management, staff, commitment and teamwork. In response we are only as strong as each other. effective governance frameworks. volunteers and our members to to overwhelming public support to Key achievements in 2016-17 included ensure the ASRC remains a sustainable, our Keep Them Safe Appeal – raising Finally I want to acknowledge the real the appointment of a Monitoring vibrant and effective organisation for $400,000 in five days – the ASRC hired heroes of our story, the people we have and Evaluation Manager, as well as all those who seek our support. five additional lawyers. Our tireless legal the honour to work with: people seeking investing in our data management team and pro bono law firm partners asylum. We are in awe of your resilience, were able to help everyone on our legal courage and contribution. We remain waitlist to meet the Government’s 1 focused on working together to create a October application deadline. That’s welcoming Australia where all can thrive 891 people our donors made possible and realise their full potential. for us to keep safe. Steve Betinsky General Manager Kon Karapanagiotidis CEO and Founder 10 11 People seeking asylum People seeking asylum in Australia supported by the ASRC The full picture of the landscape in Snapshot: The changing landscape of needs and Snapshot: which we operate is still unknown due circumstances presented by people to the lack of information supplied by • The ASRC estimates there are an average of five years for a seeking asylum continues to impact the • The ASRC supports and empowers • 91 people supported in the Department of Immigration and around 40,000 people in Australia with decision on their claim structure and environment in which the over 4600 people seeking asylum community or offshore detention Border Protection.