nº 27 march 2013

Interview with Cecilio Lejarreta. Director of ULMA Packaging

Mónica Casado, ULMA Architectural Solutions expatriate in

The Central Departments of ULMA Group; COLLABORATION AND SERVICE FOR BUSINESSES 2 summary

NEWS AND CURRENT THEMES < Informative talks at ULMA Piping.

NEWS AND CURRENT THEMES < ULMA Construcción attends the German trade fair BAUMA with a different image.

REPORT < Mónica Casado, ULMA Architectural Solutions expatriate in Brazil.

TEAM OF COLLABORATORS: Nora Altube, Joseba Alberdi, Ana Da Costa, Nerea Zallo, Irene Moreno, Edurne Unzueta, Alaitz Osa and Javier Rivera.

Edition: Grupo ULMA S. Coop. Garagaltza auzoa 51-22 p.k. 20560 OÑATI Tel.: 943 25 03 00 Fax: 943 78 09 17 e-mail: [email protected]

Design and layout: Area Brand, Communication, RSE y TIC.

Published: Gertu S. L.

Ecological paper summary 3

March 2013

4 news and current themes ULMA Agrícola still going strong in Central America.

ULMA Packaging collaborates with the Basque Culinary Centre. NEWS AND CURRENT THEMES < Informative talks at ULMA Piping. BBK Residence in Bilbao with 6,000 m2 of ULMA ventilated facade.

More than 1,000 monthly visits to Begira’s site. > NEWS AND CURRENT THEMES ULMA specializes storage range through the 16 face to face launch of new Mitsubishi stackers. Cecilio Lejarreta. Director of ULMA Packaging.

17 report The Central Departments of ULMA Group; Collaboration and Service for Businesses.

18 report Mónica Casado, ULMA Architectural Solutions expatriate in Brazil.

20 healthy news The Healthy Cooperative.

22 agenda and suggestions

> NEWS AND CURRENT THEMES ULMA Handling Systems signs a partnership agreement with Autostore. 4 news and current themes

ULMA CONSTRUCCIÓN ULMA Construcción on Chicago’s Skyline

The modern designed glass tower will provide magnificent views over Lakeshore East Park, the Chicago River and Lake Michigan. This residential building, Coast at Lakeshore East, standing at 129.5 m and ULMA HANDLING SYSTEMS housing more than 45 floors, is situated in a strategic location in Chicago. ULMA-DAIFUKU: The DNA of an established As well as the 499 apartments, more than 1,700 m2 is used for shopping and partnership leisure activities with: car parks, business Successful alliance and retention of the projects, with the objective that centres, a swimming pool, gym, spa and a partnership lies in the sum of several ULMA would be 100% autonomous other facilities. components: work, eagerness, trust, in all of its actions.” The sheer height and location of the collaboration, innovation, openness, In 1989, following the signing of building meant that during construction a quality of service…etc. The key is the partnership, ULMA developed its cover protection over the entire perimeter in determining the dosage of each first project installing a stacker crane was needed along with Perimeter Protection component and the combinations into one of its premises, one which is HWS. The screens protected the workers that can be made between them. still there and fully functional today. from the possibility of falling, as well as Undoubtedly the successful result of Back in the day, logistics automation creating work space and sheltering them the ULMA-DAIFUKU equation will was rare and barely used and it was from bad weather. be reflected this year in 2013 with only towards the end of the 80’s The distinct set up of the panels both with the 25th anniversary celebration of that organizations began rearranging and without staging, served as platforms, the partnership: 25 years of history their space logistics, allowing the idea transfer of material and worker access to marked by a large dosage of trust and to be contemplated as a strategic the different levels. The panels fix together innovation. asset within the business policies of from floor to floor with hydraulic system and ULMA first began commercializing companies. without the need of having to use a crane. automated warehouses back in 2008 As time went on, the business The walls and columns have been in collaboration with DAIFUKU, a project was securing its position and made from MEGAFORM and MEGALITE. Japanese company and world leader ULMA Handling Systems rose to take The modular formworks of the panels are in this sector. a more important role in the offering manufactured using imperial dimensions Since the beginning, collaboration of logistic teams and systems in . which makes them more versatile in fitting between both companies has It was in the 90’s that ULMA began to various geometrics. The slabs were built on involved an exchange of knowledge, internationalize and develop its first huge tables and supported on columns. experience, teams and systems premises in Brazil, and Italy. The execution of this type of Project including that of the range of Josetxo de Frutos, General shows success in the partnership between automation products for Automatic Director of ULMA Handling Systems ULMA and Aluma Systems. Manufacture and Distribution (AM/ stated that “the partnership continues AD). based upon roots of trust, respect José María Loiti, founder of ULMA and openness, the same roots that Handling Systems, remembers that we set right at the beginning of this before the collaboration “previous partnership.” What’s more, he adds meetings were necessary to determine “Our relationship remains long term the needs of both companies and to commitment whereby each party lay down the foundations of what brings a distinctive value to offer to all would later become this excellent of our customers and shareholders.” partnership.” She added that “Both Throughout these past 25 years, companies signed an agreement: every corporate result demonstrates DAIFUKU would supply the the strengthening of the partnership maintenance systems to ULMA and that today continues to share in return, ULMA would be in charge resources, knowledge, new challenges of their study, design, development and ideas. and the integral maintenance of news and current themes 5

ULMA CONVEYOR COMPONENTS POSCO project for the OCP by ULMA Conveyor Components

The Korean company POSCO and to triple its processing capacity by Engineering has awarded ULMA Conveyor the year 2020. For this it has approved Components two contracts to supply a 115.000 Billion MAD (roughly 1 EUR rollers and idlers for phosphate processing Billion) investment plan. ULMA AGRÍCOLA for the OCP in Morocco. The project will The plan envisages the creation of take place in the Maroc Phosphore facility three new mines in Khouribga and a ULMA Agrícola still in Jorf Las Far. fourth in Gantour. One of the keys lies in going strong in The end customer, OCP, with whom the new pipeline linking Khouribga with ULMA Conveyor Components already the treatment plant in Jorf Las Far. Up to Central America has a contract for spare roller parts, is now the phosphate was shipped by rail. the main global producer of phosphate. This resource will reduce transport costs ULMA AGRÍCOLA COMPLETES TWO PROJECTS, The OCP has embarked on an ambitious from 8 USD/Tm to 1 USD/Tm. DONE AND DUSTED, IN CENTRAL AMERICA project to double its extraction capacity

ULMA Agricola’s presence throughout the past few years in Central America is becoming ever more important. Thanks ULMA ARCHITECTURAL SOLUTIONS to these projects there is plenty of good New ULMA work being carried out across the market in Central America. ULMA Agrícola’s Architectural affiliate in Mexico is approaching projects and services with a sufficient amount Solutions YOUTUBE of success which fulfils the objective of channel betting its presence in said market. Mexico and Guatemala NEW CHANNEL CREATED TO KEEP ULMA’S One of the latest projects carried out CLIENTS INFORMED OF LATEST NEWS AND towards the end of 2012 saw ULMA PROJECTS present in the state of Chiapas, Mexico, working in a gothic multi-span structure of more than 7,000 m2 built and equipped with a double inflatable roof chamber, ULMA Architectural Solutions has process for mounting a ventilated recirculators and a thermal screen. As you just released its new YouTube channel facade, and the advantages and can see, the facility uses highly technical which can be accessed directly from specifications of a drainage channel facilities which also include automatic the company’s webpage. with a slope of 2.5%. There are also shades. The channel has 5 distribution videos available explaining why the The second project is situated lists: One corporate and another for company decided to change its name, in Guatemala, another country full of each of its lines: as well as some of the company’s potential where ULMA has carried out • Ventilated Facades greatest projects. great works. This facility again incorporates • Drainage Channels This new channel has been a gothic structure with a floor area of • Prefabricated Architecture created to keep ULMA’s clients up to 24,800 m2 which is divided into two • Facades date with the company’s latest news modules. Amongst the many videos that and projects in the hope of boosting Both facilities are built in prestigious can be found on this channel is the the brand’s digital identity. zones and have vents plotted around rehabilitation of a construction of Another aim of the channel is to and scaling the perimeter, the opening of 14,000 m2. improve the company’s national and which is protected by an antitrip mesh. We can also find the technical international web position. 6 news and current themes

ULMA FORKLIFT TRUCKS ULMA specializes storage range through the launch of new Mitsubishi stackers

ULMA Forklift Trucks secures and The AXIA series is characterized by provide all electrical components strengthens its policy to improve its maneuverability and by the high with unparalleled protection against through the introduction of a new safety level present in its models. This humidity and dust. family of electronic Mitsubishi is all thanks to its ergonomic tiller The models offer a safety in stackers. The new series of electronic arm, its small working radius and its the workplace guarantee through stackers, Mitsubishi AXIA ES, are compact frame. features such as a low center of gravity capable of lifting between 1000 The range includes different that results in great stability and a and 1,600 kg to a height of up to models designed for special design that allows wide visibility both 5,400 m. The versatility, durability applications. Initial lift models are of the load and of the workspace. and efficiency of the range make excellent when handling goods on Its advanced electronic system it stand out from its competitors uneven floors and ramps; wide allows the worker to select different in making it the perfect choice for blade models handle pallets as thin work intensities. The acceleration work in any environment. The series as 1,200 mm and models with a or travel speed of different machines consists of compact and ergonomic platform excel in work that requires can be adjusted offering competitive models suitable for use in narrow aisle long-haul journeys. values based upon key factors such stacking or when handling goods The AXIA ES series is known as ergonomics, versatility and energy inside a truck. for its water resistant designs that saving.

ULMA GROUP ULMA Group releases a Digital Guide

ULMA GROUP TO LAUNCH A DIGITAL GUIDE THAT WILL REGULATE THE COMPANY’S ACTIVITY IN SOCIAL NETWORKS AND AMOUNG ALL DIGITAL MEDIA

The original idea for this guide came from a need to unify ULMA’s presence on the network. The ways in which we communicate in our professional field have changed dramatically in the last few years thanks to the breakthrough of the Web 2.0. This said, these platforms should form part of a common strategy for our company and for this to be seen, regulation of its use is needed. The guides’ objective is to establish common guidelines for consistent brand presence in the social platforms and websites. Above all, it’s a guide that will encompass the use of the ULMA brand on the web in the broadest sense. Adding to different style genres dependent on the website and the procedure for opening accounts and profiles, the guide is expected to include an adaptation of the Corporate Visual Identity Manual and bring it into the digital era. This manual will be elaborated using Social Media tools as a channel to share and interchange information and for further updating and improvement. news and current themes 7

ULMA ARCHITECTURAL SOLUTIONS ULMA PIPING Rehabilitation of Informative talks at ULMA Piping terrace fronts in a As is usual at the start of the year, accomplished and the challenges stonework finish ULMA Piping has recently held the which were left for this year. However, ULMA Architectural Solutions has informative talks open to the whole in overall terms the meetings designed and manufactured a special collective, both in Oñati and Lazkao. displayed the satisfaction that despite terrace front whilst working on the Along with the talks which are 2013 being a very difficult year in rehabilitation of a building on Secretari also held in April and September, an adverse complicated economic Coloma in . The particularity this is the moment to mention the environment, we managed to have a of the work is in the finish. A special best and worst of the year’s events good year. slate finish combining aesthetics with as well as the main plans for the It is always a pleasure and a innovation, something which has never coming year. This is an opportunity great opportunity to take the time been done before in the prefabricated for the collective to gain first hand to meet up for a talk. And this line. knowledge of the particular features time no less so. There was sufficient The community of landowners who and details which are so difficult time to talk about the main plans commissioned the restoration requested to transmit through reports and for 2013. To talk about the hard a different finish and the restoration meetings of administrative bodies. It road ahead and the crisis which company OBREIN asked ULMA for the is also an opportunity for everyone engulfs us. About uncertainties and possibility of providing the stones with a to ask questions and clear up any opportunities. However, also about slate finish. ULMA examined the possibility doubts they might have in addition what can be done in the face of this and developed the parts especially for the to understanding and gaining crisis and what can be done to fight project. in-depth knowledge of the working it. Challenges were broken down into According to Jordi Gómez from environment in which they take an the spheres of sales and marketing, Obrein, “collaboration between ULMA’s active participative role. design, purchasing and production. technical and commercial departments In Oñati two talks were held on All of them ambitious plans but has managed to overcome disadvantages 31 January, one in the morning and most of them are in the hands of encountered along the way whilst creating the other in the afternoon, attended ULMA Piping and they could make these new pieces. We are unbelievably by about 70 people. Firstly, a preview 2013 an even better year than 2012. proud of this project as it has turned out of the close of year 2012 was given to create one of the most spectacular and secondly information was given facades in the zone, changing the entire regarding the general background to aspect of the estate and benefiting its the 2013 Management Plan. owners with its increased assessed value.“ Along the same lines, another 40 people attended on 15 February in TECHNICAL DATA: Lazkao. Topics were the close of last PLACE: C/ Secretari Coloma, Barcelona business year and the approach to PROMOTER: Community of homeowners 2013, a year already started and in RESTORER: OBREIN CATALUNYA which we are already fully immersed. ARCHITECT: Enric Checa (Ona Arquitectura) We spoke about the best and PROJECT MANAGER: Jordi Gómez – Daniel Rosas worst of 2012. About the challenges ADMINISTRATOR: Jordi Gómez 8 news and current themes

ULMA CONSTRUCCIÓN ULMA Construcción organizes a sketching contest within its campaign to launch its new style range

ULMA PACKAGING ULMA Construcción hopes to involve ULMA Packaging collaborates with the Basque both partners and employees in designing its latest corporative line along with the Culinary Center motto “Lets draw it!”. The new style will incorporate drawings and project PROVIDES THE PRESTIGIOUS CENTRE WITH EQUIPMENT TO PACKAGE READY MEALS WHILST sketches. STUDYING THEIR DURATION AND ANALYZING THEIR GASTRONOMIC QUALITIES. The project is based upon the concept that “Every big idea stems from a simple ULMA Packaging has signed a The ULMA traysealer comes to the beginning, the scratch of a pencil in a sponsorship agreement with the forefront in this field by investigating notebook or on a serviette…” prestigious Basque Culinary Centre how different ready meals can remain The objective is to show the complexity, whereby equipping the facilities with fresh during specific time periods. It the customer’s solution, the spectacular a traysealer Smart 300. will test different types of meals with project, the product in action. Albeit with This model of machine is specially different types of post-packaging simple hand-drawn sketches. designed to package prepared food treatments to analyze how they affect The winner of the prize draw will and ready meals. The equipment the life of the dishes. receive not just one but two rewards: uses CAP (controlled atmosphere The machine comes equipped not only will the sketch be used as the packaging) to make sure that with two different moulds: new corporate image, but the winner packaged food retains all of its • Gastronorm half trays (325 x 285 will also be invited as a guest of honour original aromas and flavours right up x 85 mm). This type of tray has to the BAUMA trade fair, that will take until the moment that it is consumed. separate compartments and is place from the 15th to the 21st of April There is also a system that aimed towards the hospitality in Munich. separates liquids, which allows food industry. The international market is changing to be packaged if it has a sauce and/ • Single compartment trays (130 x and for this reason it is vital to come up or liquid without letting it affect the 170 x 35) that are aimed towards with different ways in which ULMA can air tightness of the package. the world of retail and are made offer services to its clients. This is the The Basque Culinary Centre R+D out of polypropylene (PP/EVOPP) underlying reason for wanting to renovate is the centre of I+D associated with allowing the food to be heated the brand’s image. the Faculty of Gastronomic Sciences up in a microwave without In just one month the company has and Culinary Arts. It is here where having to remove it from its own received hundreds of drawings which only promotion and investigation takes tray. confirm the contests success. place into the hospitality-gourmet and food sectors. news and current themes 9

ULMA HANDLING SYSTEMS ULMA Handling Systems participates in the Automated Warehouse Congress in Madrid

ULMA Handling Systems will once again participate in the annual Dimensioning and Integral Management of the Automated Warehouse Congress being organized by IIR España in Madrid. Mikel Fernández de Castillo, commercial director of ULMA Handling Systems will explain the basis of automation and present a study which analyses the ROI of logistics automation projects. ULMA’s speech will give examples, systems and solutions of various degrees of automation and will analyze the existing relation between the degree of automation and the degree of complexity in an automated warehouse project. As well as ULMA’s presence, the event will also play ULMA GROUP host to participation from other companies such as UNO, NECK & NECK, KH LLOREDA, More than 1,000 HELADOS NESTLÉ, UNIVERSITY OF CASTILLA-LA MANCHA, TRASLUZ CASUAL WEAR, DAMM GROUP and AZKAR. monthly visits to Begira’s site

Thanks to the part played by ULMA Group partners and employees, on average 1,000 people have viewed the site following its launch last month in September. Begira Online follows on with same philosophy as its paper magazine, in informing its partners and employees of current projects and about the Group in general. Access is available to all at www. ULMA AGRÍCOLA begira.ulma.com. An average of 1.000 Kicking off the 2013 Fair season for ULMA people have visited during the first month of the site’s existence, which only points Agrícola towards its success amongst partners and employees. Here at ULMA Agrícola we have more than 15,000 visitors from France The site is available in Spanish, attended the SIVAL and Salón du and other countries attending. Euskera and English with other languages Végétal fairs which were held in January This is a fair with deep roots in in development. This year, to broadcast and February in France by our French France which has many requests for access to the portal, a monthly bulletin partner SVL. participation and which has a very small will be launched publishing the latest The 27th edition of the SIVAL fair space for equipment suppliers, meaning news and promotional campaigns from was held in Angers, France from 15-17 that for ULMA Agrícola it has been a www.begira.ulma.com, promoting ULMA January. Angers, in the Maine-et-Loire real privilege to be able to attend this to anywhere in the world with an Internet department and in the Pays de la event. connection. Loire region is home to the only event We have taken part in both events in France able to exhibit all at once with our French representative, SVL, technical advances, scientific changes with whom we shared the respective and international market trends 20 m2 and 12 m2 spaces at each fair. concerning specialty fruit and vegetable We exhibited our greenhouse structure crops. adapted to the space available. At these Likewise, the Salon du Végétal, the fairs, we displayed equipment and French fair which aims to boost the images of several recently implemented plant and flower industry, was held works as a sample of the diverse range between 19 and 21 February, also in of products and solutions which ULMA Angers. An international fair, a real Agrícola has to offer the market. showcase, with over 600 exhibitors and 10 news and current themes

ULMA PIPING ULMA Piping at the OSEA Fair 2012

Last November (27-30/11/12) the OSEA Manager) with several main objectives: 2012 Fair was held in Singapore. It is the • To gain greater knowledge of and largest Oil & Gas industry fair in South- proximity to the sector’s main players: East Asia. This biannual fair, which has the Fair has the advantage of acting been held since 1976, is a key event in the as a concentrated showcase for the sector for companies to present the latest entire global panorama. solutions and technological developments, • Following the significant investment both upstream and downstream. made in the Oñati and Lazkao plants The Fair is split into two sections: in recent years, it is time to improve • The exhibition area, organised across ULMA Piping’s profile in the world two floors at the Marina Bay Sands of high added value projects and Conference Centre (31,000 m2), solutions, which we can provide where the participating company after our 50 year-history of robust stands are located. leadership. • OSEA International Conference: • To seek out new business during the conference’s four days a opportunities and market niches. programme of speeches/debates is • To take advantage of the organised on topics from the sector. opportunity to come into contact This year, the four major subject with the region’s main clients, areas were: consolidating pre-existing solid - Offshore: development and business relationships. Remember, production Singapore is ULMA Piping’s main - Offshore: safety management market in South-East Asia, from the - Development of natural gas and distribution business perspective. LNG Interesting ways of continuing - Technical forum future growth in the region are The results of the Fair were positive, accessible from this market. attracting 25,000 professionals and 1,500 The next conference will take place from exhibitors. 2 to 5 December, 2014. For further ULMA Piping took part as a visitor, information: http://www.osea-asia.com/ represented by Asier Oyarbide (Managing Director) and Javier Echeberria (Export Area

ULMA CONVEYOR COMPONENTS ULMA Conveyor Components: Gangavaram Port Limited India project

ULMA Conveyor Components is • 2 4,800 tph stackers supplying the engineering company Duro • 2 4,800 tph conveyors Felguera Plantas Industriales the rollers for • Moving rail car station. a turnkey project to expand Gangavaram Importantly, this is the second Port (India). Gangavaram Port expansion. In 2008, The scope of the supplies regarding Duro Felguera implemented the first bulk material handling is the following: expansion, for which it also entrusted • Conveyor belt and turret system ULMA Conveyor Components to supply 4,800 tph. the parts for the conveyor belts (rollers, • 2 Bucket ship unloaders FDR 2400 idlers and pulleys). tph / CDR 2800 tph. news and current themes 11

ULMA PACKAGING FR 305, Horizontal Flow Pack wrapper for ULMA FORKLIFT TRUCKS trayless and resizable ULMA participates in the Medea General products Assembly

The Horizontal Flow Pack wrapper (HFFS) THE MEDEA ASSOCIATION’S FUNDAMENTAL received a firsthand annual report FR 305 is a three welded machine that OBJECTIVE IS TO JOIN IN STRENGTH AND PUT regarding the market situation. Thanks provides a pillow-like packaging effect. This A SINGLE REPRESENTATION BEFORE PUBLIC should be given to each associate high performance machine can be used AND PRIVATE BODIES, JOINTLY CHANNELING company for the commitment shown in many different culinary sectors-cakes, PROFESSIONAL INTERESTS AND ASSOCIATE in sending monthly information concerning the units of forklift trucks biscuits, chocolates and sweets-candy, and REQUESTS AND CLAIMS also has a place in the horticulture industry made and sold in the Spanish market, due to its intermittent characteristics- The last week of January saw information that MEDEA contrast it adapts to products of different lengths the general assembly organized by against authorized newspapers. without wasting film- and wraps products MEDEA (maintenance team business According to this statistical analysis, that are not on trays. distributors association) take place if we take away the effect that The current model FR 305 outdoes in Madrid. Ángel Sánchez, director Mercadona had in December, during any earlier versions of the rotary packing of ULMA Forklift Trucks attended 2012, the sales market for selling machine boasting the latest technological and participated alongside other and renting out forklift trucks in improvements including lower film reels, business in the sector in the search for Spain suffered a decline of 12% for joining its predecessor’s proven reliability and synergies and initiatives in response to counterbalance forklifts and 6% for robustness. the current market situation. indoor forklifts with respect to past As well as being robust, easy to use The association, founded more years. and trustworthy, the FR305 wrapping than ten years ago, groups together The companies that attended machine incorporates ULMA characteristics, the majority of forklift distributers did agree with the response to an ergonomic design, is easy and hygienic in Spain, working with twenty current activity. They are no longer to clean and has a great versatility in its national and international brands. simple forklift sellers or hirers but many formats thanks to the incorporation MEDEA’s fundamental objective businessmen offering a more complete of electronic control in the form of the latest is to unite in strength and put a service that is internalized by ULMA and generation industrial PC. single representation before public given to its customers alongside integral These aspects make the FR 305 the and private bodies, jointly channeling logistic solutions and involvement of perfect wrapper in satisfying every wrapping professional interests and associate the entire group in building lasting need albeit irregular products or ones that requests and claims. business relationships. are difficult to hold together. Those attending the assembly

Did you know that within the pages of the digital magazine TU LANKIDE there is a zone called “co-op space”. The “space”, found at www.tulankide.com, is designed especially for MONDRAGON cooperatives Did you and can be accessed via a username and password. Each cooperative will have its own username and know password to ensure that every partner and employee is able to access this “premium” zone where they will that… be able to download the latest pfd version of the magazine and a series of exclusive content. 12 news and current themes

ULMA CONSTRUCCIÓN ULMA Construcción attend the German trade fair BAUMA with a new brand image

Following the success of previous On this occasion, the pavilion the most of this year’s BAUMA years, ULMA Construcción prepares itself will be an exposure if you fair by broadcasting its new brand to hit up the BAUMA trade fair in will, since the structure is based on image. 2013 is a new start. The Munich. This triennial event that takes the MK System. The dimensions of image has evolved: a new style that place from the 15th to the 21st of April the enclosure are 57 x 30 m wide demonstrates the complexity, the is the most important international and 13 m high divided into two client solution, and the professional exposition for construction machinery, floors. A spacious and comfortable proximity shown by ULMA. This style engineering machinery, mining location that favours installations is based upon close and creative machinery, vehicles and construction needing to be set up, the meeting communication. equipment. of manufacturers, architectures, ULMA Construcción will present This year, as well as showing the contractors and engineers amongst these innovations this year at BAUMA. company’s international projection others. The aim is to make sure that the visit and productive potential, ULMA In the hope of optimizing visibility to the pavilion is unforgettable and so Construcción brings with it a new and client access, this year ULMA special that the visitor lives the ULMA corporate image. Construcción have moved location experience. In exactly the same way as was several metres to stand N824 in Open done in 2010, ULMA Construcción Air Area F8. It is a busy zone boasting will display parts of its portfolio constant transit and in direct contact emphasizing its star items across an with other international competitors. area of 1.710 m². ULMA Construcción will make

Project “Make a Model of the Social Enterprise through the CSR” was recently presented in Mondragon Unibertsitatea, elaborated by our partner Carlos Sarabia who is current Coordinator of Area Brand, Communication, CSR and TIC of the ULMA Group. The project was presented as a guide to inform Did you cooperatives of how we can implant and develop an CSR strategy that will satisfy our stakeholders. It know is a flexible guide in that each cooperative manages its actions according to its progress. Actions being that… practical orientations based upon lines of work that each cooperative must choose whether or not to take. The complete version of the guide is available at www.tulankide.com. news and current themes 13

ULMA ARCHITECTURAL SOLUTIONS BBK Residence in Bilbao with 6,000 m2 of ULMA ventilated facade

This past January saw the opening of with separate entrances for each of the influence orientation and create some the BBK Centre in Bilbao, designed upon different uses. It is a versatile property very interesting illusions based on colored the architectural study ACXT- IDOM. that can be revolutionized and adapted to light. The project incorporated important future needs of the centre. The overall project took 7 and a half dimensions, with a facade surface area of The building that is shaped like a U, months to complete. 6,368 m2, a deck of 264 m2 and 322 ml has a total surface area of 20,200 m2 of coping. with 168 apartments holding a maximum This Project has incorporated the capacity of 308 members. In principle, 32 Horizontal positioned Ventilation Facade. of these apartments will house youths The Water design is used with vertical with emancipation problems and the rest TECHNICAL DATA: waves, the format of the board is will be given to the elderly who formally PROMOTER: BBK 1800x560 mm in white. resided in the old Residence “Reina de la ARCHITECTURAL STUDY: ACXT-IDOM Project creator Javier Aja Cantalejo, Paz”. AREA: 6,368 m2 wanted to give the facade some character This is the third project to be carried BOARD: Water Design with vertical waves in keeping the board constantly moving out under the ACXT-IDOM Architectural FORMAT: 1800 x 560 mm whilst using a horizontal profile guide of study, the first collaboration being the COLOUR: White M05 15 mm that accentuates the horizontal Civic Centre of IBAIONDO in Vitoria. DURATION: 7´5 months line of the building. Both cases opted for the board design ACXT designed a modular building, “Water” characterized by waves which

ULMA PIPING ISO 9001:2008 and ISO 14001:2004 audits in ULMA Piping

During the months of January and The company successfully passed both February ULMA Piping successfully passed its audits. ISO 9001:2008 and ISO 14001:2004 audits. As regards the ISO 9001:2008 audit, The body LLOYD’S REGISTER QUALITY developing the Design process will be ASSURANCE reviewed ULMA Piping’s Quality left pending for the next visit, because and Environmental Management system. ULMA Piping develops non-standard, that The environmental audit was conducted on is individually designed, flanges and some 21 and 22 January and the quality audit on customers request the design part in their 8 February. “scope”. 14 news and current themes

ULMA ARCHITECTURAL SOLUTIONS Special ULMA drainage system in the Monserrat Sanctuary

THREE PLAZAS AT DIFFERENT HEIGHTS THAT channels in situ of channels and grates. ARE INTERCONNECTED AND SERVE AS AN However, the ULMA technical ANTECHAMBER TO THE BASILICA. department, after studying the project, proposed using a special part in the ULMA has developed a special form of a cross for the channel, and drainage solution for the renovation another for the grating so that they of the entrance plaza at the iconic could be assembled with channels sanctuary of Monserrat, in the Catalonion U100.10R and offer a more hydraulically munincipality of Monistrol de Montserrat. friendly solution, with a suitable match Three plazas at different heights, that are between parts, improving the finish, and interconnected and serve as a prelude to simplifying the cost and execution the Basilica. time of the project. The project consisted of different In the shape of an upside down “T”, TECHNICAL DATA: channels U100.10R with slotted grates the grille stands out for its aesthetics, PROJECT: Structural reinforcement and GR100UOC arranged perpendicularly to creating a system that fits perfectly into the renovation of the Montserrat Square each other in a grid. The issue arose in the pavement (either concrete, cobblestone or CONSTRUCTOR: Bauen Construction knots joining the renovated drainage to tile) and that is fully camouflaged into the Company, S.A. the old original one. The concern of both urban landscape. Integral, adaptable to LOCATION: Monistrol de Montserrat, Barcelona project management and the construction different channel models and available DRAINAGE CHANNEL: U100.10R + Slotted was in finding a solution to this “joining” in galvanized and stainless steel, ideal for grille, maintenance module and special parts in the in a way that was technically adequate, urban environments. shape of a cross in the form of a “T” if possible avoiding manipulation of

ULMA FORKLIFT TRUCKS ULMA Integrated Logistics Solutions at the touch of a click www.ulmacarretillas.com

ULMA Forklift Trucks renews its web page in line with the company’s policy of customer orientation and with the objective of building bridges with collaborators, networks of distributors and current and potential clients. The information is laid out in a way that is easy on the eyes. Equipment features to stock of reconditioned equipment with option of different payment types for are easy to read, links lead directly to the the ULMA guarantee and second hand equipment, service parts and accessories, model and additional features such as equipment, together with newspaper ULMA’s added value that guarantees “Find your Forklift” take in mind criteria offers of new accessible models at clients the integral logistic solution. such as job role, work area, load capacity attractive prices. and elevation height in showing you which At www.ulmacarretillas.com, Forklifts best match your individual need. visitors will be able to find additional It also takes into account the current services including comprehension fleet market; ULMA creates a page dedicated management, technical assistance, the news and current themes 15

ULMA FORKLIFT TRUCKS ULMA HANDLING SYSTEMS Matz-Erreka S.Coop. visit ULMA Forklift ULMA Handling Trucks Systems signs On the 22nd of February, ULMA optimized SAT performance so that a partnership received a visit from representatives it can now access current up-to-date agreement with of the Service of Quality and Technical information, easing the administrative Assistance. These representatives from manual labor and creating more time Autostore Matz-Erreka, S. Coop, from Antzuola that can be put towards improving visited the UlMA Forklift Trucks facility customer service. THE AUTOSTORE SYSTEM IS DESIGNED FOR in Oñati to oversee development of The positive results of SAT Online THE STORAGE OF LOW VOLUME PRODUCTS the Online Sat known as an example and E-Commerce on the sales of AND IS BASED ON THE USE OF ROBOTS THAT of Good Practice by the Mondragon spare parts, was recognized by the AUTOMATICALLY HANDLE PRODUCTS IN STACKS Group. MONDRAGON Corporation and OF PLASTIC BOXES. The meeting was enriching due to incorporated within its Process of Good the exchange of experiences between Practice last year. Through this system, ULMA Handling Systems has signed those responsible for the SAT Online the MONDRAGON Corporation a partnership agreement with AutoStore, project and the Matz-Erreka S. Coop identifies and divulges successful a Norwegian company dedicated to the representatives, a company with a experiences carried out by the different manufacture of automatic compact and track record of more than 50 years businesses of the Group with the flexible storage systems. The partnership specializing in the development of objetive of sharing experiences and marks a new milestone in ULMA’s search door automatisms, automatic doors, knowledge with everyone. for personalized logistics. Its objective is precision plastics and fasteners. ULMA Forklift Trucks has centred upon offering clients the best The development of SAT On-line scheduled an open day at the end solution for their needs. was put into action following the need of this year directed at cooperative The AutoStore system allows ULMA for tools that would better manage companies interested in finding out to broaden its already wide range of the ULMA Forklift Trucks park albeit about the company’s origin, functions automatic storage systems offering a for purchased or rented machines. The and project successes. market solution for optimum space usage project has standardized processes and and great speed when taking material in and out. The AutoStore system is designed the company has continued to broaden its environment and social involvement are for the storage of low volume products network of distributers in countries such as the main features that characterize this and is based on the use of robots that Germany, France, Italy, United Kingdom, business group. automatically handle products in stacks in Switzerland, Scandinavia, United States, plastic boxes. These unique characteristics Asia and lastly, Spain. provide a considerable reduction in AutoStore belongs to the Norwegian production costs as well as a better use Group Hatelland that is currently reaching of energy. a sales total of 1.300 billion Norwegian From the onset in 2002 when krone (175 million Euros) and employ AutoStore developed its first prototype, around 250 workers. Respect for the 16 face to face

Commitments to debt repayments and other such promises that we have acquired, together with the restrictive conditions in expanding funding, mean that we have to work under very tight financial management.

“It is fundamental that the clients see us as

specialists in the field” CECILIO LEJARRETA. Director of ULMA Packaging

How is ULMA Packaging facing From the company’s point of a cooperative and having such flexible the difficult economic and financial view, what strengths does ULMA tools in these times of need also help situation seen in recent years? Packaging have in taking on such an us greatly. adverse environment? It’s been a difficult situation for us What goals have you set for and although we are internationally I would like to mention two factors, the future entrepreneurially and strong, we have suffered with an the first is that ULMA Packaging has which business strategies support important decline in sales during 2012. a wide product range directed at them? We are not only facing a drop in the different sectors and the second is that market here in the peninsular area but we are an international company. Last We want to be the first choice for also in several other countries such as year over 80% of company sales were customers in certain target sectors, and USA, UK and France where the drop in international. for this it is fundamental that the clients sales has been steep. Although it’s true that the Euro zone see us as specialists in the field. We see On the other hand, commitments and the USA have suffered a decline in how important it is to be innovators to debt repayments and other such product demand this last year, and we and to offer solutions that are both promises that we have acquired, cannot hope for full recuperation this comprehensible and reliable in such together with the restrictive conditions coming year, sales in faster growing fields. in expanding funding, mean that we countries like those in Eastern Europe We are ideally targeting medium/ have to work under very tight financial and Latin America have helped us high end clients for they are not only management. greatly. interested in the price, but they value The tight management and The wide range of products that we key decision factors such as innovation, consequent decisions will be key have has helped certain lines more than comprehensive solutions, quality, service elements in the coming years. others. and client-customer proximity. Of course, although the following are not strictly business aspects, being report 17 The Central Departments of ULMA Group; Collaboration and Service for Business.

>>Image of the C.D team along with the interns who are collaborating in different project together with the team of Area Technical Directors, Secretaries, the Chairman and General Managing Director of the Group

The following issues of Begira Magazine will see a series of reports informing our customers of ULMA Group’s services, projects and collaborations. We will present the different Corporative Work Committees and the projects which they are developing. In this current issue we offer a general view on how the Group’s Central Departments are structured, who they consist of, the range of services that they offer and which corporate committees actually exist.

The first thing to point out is that the specialized character, with experienced General Director of ULMA Group works professionals who centre upon coordinating with broad authority in directing and and providing specialized technical support. structuring the C.D in development and The formal structure of the C.D execution in fitting within the guidelines is organized and ordered by area. They issued by the General Assembly and the are structured around the following General Council. Collaboration in facing areas: Social Management, Brand and competitive challenges coming from the Communication, Finance, Health and Safety many businesses within ULMA is one of at Work and Promotion Areas. Within these the most important functions that gives Central Departments lie further operational meaning to the Central Departments. support services, the Technical Secretariat The C.D are directed as mentioned, by and the Management Secretary. In the the General Director, and respond to the corporative field we can also count on the needs that arise within the Business Units. Work Committees, composed of members They respond to the needs, corresponding to from different businesses which in turn the Group, of facilitating the development are coordinated by the C.D professionals. of General Policies and to Business Units The committees that are currently running which have joined together due to their size are as follows: Finance Committee, Social and resources. Management, Brand and Communication, The C.D are support and facilitation Health and Safety at Work and ICT. services for Businesses. They have a 18 report

Mónica Casado ULMA Architectural Solutions expatriate in Brazil

“O tempo voa-Time flies, as the Brasilians say, it’s already almost a year and half since I came to São Paulo. From my point of view, the thermometer telling you that the expatriation process is still a positive experience is the very fact that with each passing day you feel less like an expatriate. Evidently, this point cannot be reached today for tomorrow, this process occurs in several stages. The first stage lasts for about two weeks, a new city, a new project, a new culture, a new language, every day brings something new with it, something to discover, a thousand emotions crowd this short space of time. You pass through this stage, you begin to realize just where you are, you begin to experience the city firsthand, and until this moment you have only called home to tell them how big it is here!!

The process of expatriation is above all a positive experience; it’s the very fact that with every passing day you feel less like an expatriate.

Brazil as a country has broadcasted itself as an idyllic image of paradise thanks to Rio de Janeiro, its beaches, the carnival, the sun. But São Paulo doesn’t contain >> Mónica Casado with a panoramic view of the city by night. any of these features. Sure, on arrival report 19

>> ULMA team in Brazil and night shot of the Avenida Paulista in São Paulo.

you see an incredible city before you, The help of Mondragon Brazil want to explore new places as much as its dynamism, its skyscrapers, its size, its and the businesses within you do, who help you with necessary avenues. the ULMA Group have been everyday things. Most importantly, your This “New York of the south” is a expectations have changed and you see metropolis that people from São Paulo a great help to me especially the city as it is and not how you expect are proud of, it being the economical in helping me settle into the it to be and this helps you to make the and commercial heart of Brazil and Latin formal processes of the most of it. America. On the other hand it is a city Ultimately, here at ULMA Architectural that overwhelms you with traffic day by establishment Solutions we have a difficult but exciting day and with its constant traffic jams. dedicated country in transmitting and challenge ahead of us along the lines of (you can be stuck in traffic for as long managing documentation), and with facades and enclosures. Difficult, because as 3 hours sometimes when travelling to high inefficiencies in logistics (the Port of we are breaking into an immense market, one of the city’s airports that is only 25km Santos takes the most time loading and that up until now has known nothing of away!) with such a hectic lifestyle, you unloading worldly goods). our brand or products. Exciting because should become accustomed to living with In this period you realize that you can the first finished products: Shopping a lower level of personal security than that count on the help of Mondragon Brazil Riomar, Shopping Salvador, Building for we are used to in Europe, the high cost and the businesses within the ULMA the Trade Federation, give us confidence of living surprises you, provoked by the Group who have been a great help to me as well as something to show off to the rapid increase of both the city’s and the especially in helping me settle into the Brazilian market, because we have a team, country’s economy. formal processes of the establishment, in 3 business managers and a technical At the same time you have to start understanding the world of economics, director, all eager to carry projects looking for places to live, something that fiscal matters, work, regulation, legislation forward, and because we have such you can’t live without if you want to do in the import and export fields, structure great experience in other markets and things like open a bank account, credit of payment and the process of earning confidence in the quality of our products. card or even a telephone contract, you within the first few projects completed in To conclude, to live as an expatriate have to search for a place to live, which Brazil. In this second stage your calls to out here in Brazil is a personal experience unfortunately brings with it added stress home will be to say: this is too big!! made up of both difficult and exciting and worries and you end up dedicating After 6 months you will barely even times; it is a professional challenge for time that you don’t have to it because you notice that you are in the third stage, you the entire organization. In fact, it is an are so busy settling into work. begin to embrace the city, the people, you enormous challenge that we are confident In terms of your professional life, in feel more comfortable at work, you are we can succeed in with hard work, a this period you begin to understand just starting to pick up on the language, your steadfast attitude and with a drive for how complicated Brazil actually is in friends consist of other expatriates like business; we will be able to continue giving fiscal (the management of taxes yourself and locals, who are your friends, looking toward the future.“ is one of the most complex in the new because at the end of the day, they are It’s time to call home: Brasil o país world), administration (the most time the people who share your interests, who mais grande do mundo!!! 20 healthy news

The healthy cooperative 1st part

XXI century cooperatives have changed in response to the ever evolving complex and competitive market which is managed in more ways than ever before. The idea is that the healthy cooperative brings with it a new opportunity to improve and differentiate internal management, along with its image and projection in the market and before its competition.

>> Images are extracted from the list of Commitments given by RSE of MONDRAGON healthy news 21

The Brand Healthy Cooperative is vital economic times to find new ways to both in the current economic situation survive and compete. and in high competitive markets like our Implicating this model of the Healthy own. Company into a cooperative will help us Finding new opportunities to to stay strong during this difficult market differentiate and improve that not crisis because it will favour the work only promote its continuity, but also its organization and the wellbeing of our development. partners and employees. The putting into action of this system is a strategic decision What do we expect from the that must come from the very depths of cooperative in the XXI century? the cooperative and the results should be Well, beyond meeting all safety and seen amongst all associates. prevention measures, we can expect more emphasis on the balance of work with The healthy company model, when family among partners and employees, implicated into a cooperative can bring the promotion of reasonable timetables, about important benefits: healthier practice what you preach in terms of workers who are more motivated the importance of health, educate both and satisfied, pride of belonging, employees and the stakeholders and retention of talent, improvements provide a good working environment. to the working environment, a more The evolution of the healthy cooperative attractive cooperative, the capture of new should be brought about involving all talents, reduction of absenteeism and partners from the very beginning, letting staff turnover, reduction of accidents, them know where it wants to go and Benefits of this model staff illness, work related problems and involving them in the project in a way when implemented into a illnesses, reduction of stress, improvement that brings pride to each member, pride in cooperative. of the corporate image through projection being part of such a team. of the company as it counts on trustworthy The healthy cooperative stands by • Workers who are healthier, more reliable workers, clients and providers and the idea that a previous step is always motivated and more satisfied. by becoming a benchmark in the industry necessary in order to advance toward a • Pride of belonging. and in society. For all of these reasons, wider concept eg. the Socially Responsive • Promotes retention of talent. implementing a model of the healthy Cooperative. The first thing that we • Improves the working enviroment. company into a cooperative supposes should do in this way is to ensure the • Promotes the attraction of new one very valuable differentiation strategy health and wellbeing of the professionals talents. over its competition. The model should who are directly and indirectly related to • Reduces absenteeism and staff be managed by responsible individuals the cooperative. The cooperatives can turnover. who understand the dimensions of the show wellbeing through our products and • Reduces accidents, staff illness, change favourable for all members of services but also through the relationships work related problems and the organization. Ultimately, in a healthy with our partners and employees, our illnesses. cooperative, the wellbeing and health policies and our interaction with the • Reduces stress. of the associates should be a major part environment and society. As we have • The Cooperative becomes a of their values that orientate conduct, already noted, the concept of a healthy benchmark in the industry and in actions and decisions in everyday tasks. It company includes, amongst others, society. doesn’t just comply with the legal norms aspects related to the wellbeing of the referring to health and safety in the workers, to personal development, to the workplace but includes awareness and healthy lifestyles and habits and to respect good practices to promote, encourage for the environment. and maintain the health and welfare of all.

What does it mean to be a healthy cooperative and why now? It is more necessary in such tough 22 agenda and suggestions

ULMA Foundation’s Proposed Initiatives 2013

1 good practice channel. A space dedicated to leaving comments and bringing together common good practices of the RSE.

2 how to organize time in the day - talk. How to optimize and organize the working day as to minimize stress.

3 horticulture course. How to create a mini-garden at home. 4 painting competition for children of associates and employees. V Edition of this painitng competiton directed at the younger ones.

5 photograph competition. VIII Edition of this photograph competition directed at ULMA partners and employees.

6 trip to Illumbe. Small expedition to Illumbe for those ULMA associates – employees and their families who fancy a spot of basketball.

7 entrepreneurship programme for youngsters. Program promoting entrepreneurship in our society, aimed at young people.

8 solidarity merchandising. Gifts with solidarity impact for collaborators and visitors. >> Images correspond to initiatives from previous years. 9 children’s music workshop. Music workshop incorporating theory and practise and aimed at children accompanied by parents.

RETIREMENTS: From the 1st January to the 30th April 2013

Carlos Elena Corcostegui Igartua Bengoa Unzurrunzaga Benjamín Villar Lizarazu

GO AHEAD AND SEND US YOUR IDEAS; As always, our suggestion box is eagerly awaiting your ideas and opinions;

Thank you ULMA Group. Central Departaments and enjoy! Garagaltza Auzoa 51 - Apdo 22. Congratulations 20560 OÑATI (Gipuzkoa) Ref.: Begira. Email: [email protected]

Santiago Miguel María Hermo Gomez Ugarte Zubia