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Thai Airasia Sustainability Report 2018 THAI AIRASIA SUSTAINABILITY TAKES OFF

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Thai Airasia Sustainability Report 2018 THAI AIRASIA SUSTAINABILITY TAKES OFF Thai AirAsia Sustainability Report 2018 THAI AIRASIA SUSTAINABILITY TAKES OFF Welcome aboard Thai AirAsia’s “Flight of Sustainability”, one that is taking place amidst high competition within the aviation industry and rapid social, economic and environmental changes. The only way to “Fly Sustainably” is to stay alert and to manage our risk factors properly while continuously looking for growth prospects and ways to transform challenges into opportunities. It is crucial that we have a strong management system and an efficient staff force with a clear understanding of how their work impacts the sustainability of the entire company. Thai AirAsia wishes to go beyond providing quality service and safety to our guests and benefits to its stakeholders, but to play a role in social and environmental responsibility, to drive forth the concept of sustainability for the betterment of all communities and to make the Sustainability Report world a better place where no one is left behind. 117 Supervision of Sustain- ability by Thai AirAsia Asia Aviation Public Company Limited’s 4. Report progress in sustainable to one another before compiling central majority stake in Thai AirAsia Company development efforts to the Board of reports for the Thai AirAsia’s Board of Limited (“Thai AirAsia”) has made the airline Executives. Assess and approve reports Executives twice a year. The reports are its main business and entrusted it to supervise on sustainable development for the Board to affirm that the commission’s plans are on sustainability matters. Thai AirAsia has of Executives’ reference and scrutiny. proceeding as intended. established a commission comprising members of its Board of Executives, including The Sustainability Supervision Commission Mr. Vichate Tantiwanich, Board Chairman; meets once a quarter to report progress Mr. Tassapon Bijleveld, Board Member/ Executive Chairman; Mr. Santisuk Klongchaiya, Board Member/Chief IDENTIFICATION OF THAI AIRASIA SUSTAINABILITY MATERIALITY 2018 Executive Officer and Mr. Preechaya Rasametanin, Executive Vice President. Thai AirAsia’s approach to identifying the components of sustainability was to list Miss Topaz Subunruk, Head of Sustainability factors important to its operations and to its key stakeholders and then compare and Communications holds the role of those factors to global standards of sustainability along with issues integral to world Secretariat to the commission. A variety class carriers, which are pertinent to its business in 2018 and to current and future of working committees on sustainability appraisals of direct risks to the company. matters were also established for the directors of each department and tasked The factors were identified and directed by the company’s Board of Directors, with enacting sustainability policies in line Executives, as well as opinions from staff and all stakeholders to ensure the most with company’s strategies and operations, appropriate targets and plans were drafted for sustainability. The appraisal was then Sustainability Report setting targets and measuring outcomes. reconducted to ensure accuracy and supporting capability in growing a sustainable 118 business. Details of the Sustainability Supervision Commission’s areas of authority are as Evaluation of the factors resulted in this list of 8 key issues: follows: 1. Appraise and determine targets, guidelines and budgets for sustainable development with consideration to stakeholders. This also involves considering activities related to sustainability for a proposal to the company’s Board of Executives. 2. Determine issues of materiality to the company’s business in consideration to both stakeholders’ interests and sustainable development. 3. Monitor and assess efforts under sustainable development policies and strategies. Advise and support sustainability efforts towards fruition of the designated plans. SAFETY & HEALTH “Safety” is of utmost importance in the aviation industry and is our top priority. In the aviation business, fallibility might lead to severe impact to lives and belongings of guests and staff, as well as to business reputation and reliability. Thai AirAsia monitors and controls the safety of our operations through a Safety Management System (SMS) designed specifically according to the airline’s requirements to ensure our guests have the utmost confidence in us. We are determined to develop, implement, maintain and adapt our strategies and processes in the interest of safety and in adherence to national and international standards, promising safety to our guests alongside low fares and comfort. Safety Management Parameters of the Safety Management System (SMS) System: SMS Comprising of four main pillars: All of the airline’s safety procedures are in accordance with guidance provided by the Safety Management System (SMS), which Sustainability Report accounts for the dangers and risks outlined 119 by the International Civil Aviation Organi- zation (ICAO) in March 2018. The SMS is further strengthened by Ideagen Coruson, a digital Safety and Quality Management System which captures all safety hazards and risks on one platform, enabling seemless integration with investigation and risk management processes. Safety Policies and Safety Assurance Objectives A system was created to control risks and ensure continual prevention against new risks. • Operate under the highest safety The system consists of: standards at all times, complying 1. Safety monitoring and assessment: Safety performance monitoring, measurement- with both local and international monitoring and evaluation of safety measures through reports, inspections, analysis, regulations and standards surveys and etc. • Create safe environments, 2. Management of change: Evaluation of risks emerging from change and setting measures workplaces and procedures to control such risks. • Support and acquire resources 3. Continual improvement develop the system to be up-to-date with current regulations and necessary for safety management technological developments. • Constantly self-develop, acquiring necessary skills and disciplines Safety Promotion • Create an internal culture of safety beginning with personal Thai AirAsia understands that safety must be embedded into its organisational culture and behaviours and a safety-aware is resolute in instilling safety practices across the whole workforce so that everyone remains mindset vigilant. This is carried out through the following activities: 1. Training and Education: In accordance with the law, all staff must have the knowledge and expertise necessary to fulfil the safety requirements of their duties. 2. Safety Communication: Activities are organised to communicate and disseminate safe- ty know-how and to build understanding and awareness. Safety Risk Management Safety-Advocacy Activities Sustainability Report In 2018, Thai AirAsia carried out and supported various safety-advocacy activities, 120 Two steps are observed to manage and including: handle safety risks: • Staff Training: Safety courses are part of staff’s individual training needs and the training 1. Hazard Identification: The seeking and topics are such as Occupational Health and Safety (OHS), Safety Management System identification of procedures, causes and & Emergency Response Plan (SMS & ERP), Human Factors course for ramp and elements that may lead to an accident, ground crew, and Basic Firefighting skills. as well as the collection, analysis and • Safety Training for Pilots and Crew: In accordance with regulations set by the Civil systematic dissemination of such information. Aviation Authority of Thailand (CAAT), Thai AirAsia pilots and cabin crew underwent 2. Safety Risk Assessment and Mitigation Safety Emergency Procedures (SEP) training, including Evacuation Drill, Door Drill, : The carrying out of Safety Risk Assessments Water/Ditching Drill and Slide Drill. with elements deemed beyond the acceptable risk to be analysed for protection Moreover, training in accordance with regulations set by the International Civil Aviation and mitigation measures. Organization (ICAO) were also carried out, including: • Safety Always: An activity for instilling a culture of safety throughout the organisation comprising daily observations, reports to relevant agencies and rewards for teams that scored 100% each quarter. • Hazard Reporter: Focuses on having staff report dangers or unsafe environments and taking steps to remedy dangers in a proactive way. • Emergency Procedure Training: Done in cooperation with domestic and international airports, this training prepares staff for handling emergency situations. • Special Assistance Team: Preparation for staff to assist passengers and their next-of-kin in times of emergency. • Safety Statistics: To decipher the success of safety measures, the airline mainly utilises the “AirAsia Safety Performance Monitoring Process” and its Safety Performance Indicators (SPI). An Occupational Health and Safety Committee (OHSC) tracks information and improvements to safety, answering to the Safety Review Board. Statistics on health and safety are submitted to relevant agencies and suggested actions are taken and reviewed by the committee once a month. If the SPI indicates a significant risk of danger, the OHSC will be convened for review immediately. Thai AirAsia Safety Performance Monitoring Process Sustainability Report 121 Airline Safety and Security Systems Thai AirAsia utilises three efficiently coordinated safety and security systems together aimed at minimising injury and damage in the workplace
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