CORE NETWORK RESILIENCE WORK

Please see the information in the table below from Angus Council regarding work to the network next week. An additional column has been added to outline what this means for ANGUSalive.

On the 21st, 22nd, and 23rd of September the Networking Team will be carrying out the following to the council core network. This is essential work which is required to upgrade the main core networking components to allow us to implement required network resilience going forward and to bring our network up to current expected networking standards both in equipment and configuration. This is a major piece of work and will have an impact at some stage on almost all the council network impacting connectivity as detailed. This will include remote connections at some stage – both Direct Access and Citrix.

Wednesday 23rd of September is the day with the widest impact to council services – especially for sites. Arbroath sites will be impacted both in the work in the morning at DC1 () along with the rest of the council and again in the afternoon of the 23rd when the CC1 (Arbroath) end of the link is upgraded.

The actual downtime on each of the planned phases of work is between 1 and 2 hours depending on the site. However, a window of 4 hours per site is required to ensure any troubleshooting and remediation can take place and service users need to be made aware of this.

Date Time Upgrade Site Impacted Locations Impact on ANGUSalive Mon September 21st 07:30 – Angus House Angus House No impact on 11:30 Print and Design ANGUSalive Downtime from 07:30 William Wallace to 08:30 with House potential further disruption (troubleshooting) up to 11:30 Tuesday September 07:00 – County Buildings Craig Owl Mast Sites 22nd 11:00 (Mattocks Primary) Can logon at (Murroes Primary) 9am. May not be Downtime from 07:00 (Liff Primary) available 9am sharp to 09:00 with (Birkhill Primary) so try again 5/10 potential further ( mins after. disruption Primary) (troubleshooting) up ( Up to 11am IT will to 11:00 Primary) be monitoring so no need to report (Airlie Primary) any issues to (Letham Primary) service desk up to ( Primary) that time. (Isla Primary) If issues from 12 DC1-CC1 Link noon, report to IT Forfar Corporate Wi- Service Desk. Fi Municipal Buildings Forfar Langlands Primary WhiteHills Primary Strathmore Primary Forfar Community Campus Roads Department Reid Hall Forfar Queenswell Road Forfar Carseburn Road Forfar Carseview Road Forfar Beech Hill Wednesday 07:00 – Data Centre All networking This applies to all September 23rd 11:00 Forfar connectivity council ANGUSalive. wide - including Downtime from 07:00 remote access via Can logon at to 09:00 with Direct Access and 9am. May not be potential further Citrix available 9am sharp disruption BYOD within schools so try again 5/10 (troubleshooting) up Access to corporate mins after. to 11:00 Citrix in schools Primary Up to 11am IT will School be monitoring so Council Wide no need to report Telephony any issues to service desk up to that time.

If issues from 12 noon, report to IT Service Desk.

Wednesday 13:00 – Communications Arbroath Sites Can logon at September 23rd 17:00 Centre Arbroath (Arbroath Academy) 3pm. May not be (Water Tower) available 3pm Downtime from 13:00 (Saltire Centre) sharp so try again to 15:00 with 5/10 mins after. potential further disruption (Inverbrothock Up to 5pm IT will (troubleshooting) up Primary) be monitoring so to 17:00 (Brambles Cottages) no need to report ( Primary) any issues to ( Primary) service desk up to (Inverkeillor Primary) that time. (Lochlands Resource Centre) If issues after ( Primary) 5pm/next day, (Timmergreens report to IT Service Primary) Desk. (Muirfield Primary) (Ladyloan Primary) (Millgate Loan) (Abbeyview Campus) (Seaton Grove) (St Thomas Primary – old) (Bellevue)

Update 17 September 2020, 10.50am.