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Cheshire West and Chester Council's Performance Dashboard

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Cheshire West and Chester Council's Performance Dashboard CHESHIRE WEST AND CHESTER REPORT TO CABINET Date: 28 November 2018 Report Of: Laurence Ainsworth, Director of Public Service Reform Cabinet Member: Councillor Louise Gittins, Deputy Leader Title: 2018-19 Mid-Year Review of Council Plan Performance 1. What is this Report About? 1.1 This report is a review of progress against the Council’s priorities for the first six months of the 2018-2019 financial year and includes data about performance measures and the associated actions. 1.2 This report should be considered alongside the mid-year review of financial performance report that is also included on the Cabinet agenda. 2. Recommendations: 1. To review the performance information relating to the Council’s ten priorities at mid- year 2018-19 (Appendices One, Two and Three). 2. To endorse actions planned for tackling areas of underperformance relating to Key Performance Indicators and areas of significant challenge (Appendix Four). 3. Reasons for the Recommendations 3.1 To ensure the Council is producing performance information which enables the Cabinet, Scrutiny, wider Members and the public to be assured that their priorities are on track for delivery and that any issues are being addressed. 4. Report Details 4.1 The Council Plan - Helping the Borough Thrive – sets out the 10 priorities of the organisation for the four year period 2016-20. The detail around work being undertaken to meet these 10 priorities is found within 10 individual outcome plans that set out the performance measures. Collectively, the ten plans include 162 indicators with 267 supporting actions. 4.2 2016-17 was the first year of monitoring performance within the framework. To provide assurance about the robustness of the approach, the Cheshire West and Chester Overview and Scrutiny Committee formed a task group to review the framework. As well as ensuring that its recommendations were implemented, there was additional learning regarding the level of detail that should be reported to Directors and Elected Members at the end of each quarter. To this end, it was agreed by Scrutiny Members and Cabinet that the Quarter One and Quarter Three reports are ‘by exception’, reporting on the ‘Red’ indicators from the previous quarter, with a full review of measures conducted at Quarter Two and Quarter Four, for mid-term and year-end reporting respectively. 4.3 The Performance Management Framework was designed to be kept under continual review to ensure that measures adhere to best practice principles of performance management. Following the 17-18 financial year, in order to update the framework, a review process took place in parallel with the Quarter One 18-19 report. Proposed changes from the refresh were discussed and shared with Members of the three Scrutiny Committees. A number of Scrutiny Members commented on the timings of adjustments and suggested any changes to targets should happen earlier in the year. This feedback was valued and reinforces why Scrutiny Members were briefed in advance of publishing changes. With this feedback in mind it was agreed by Cabinet that changes should only be revisited once the full performance year is complete. 1 4.4 Future proposed changes will be revisited as part of the end of year report so appropriate indicators are in place for the next financial year. This process will ensure that the performance framework remains fit for purpose. 4.5 2018-19 Mid-Year Review of Performance against the Ten Priorities 4.6 As the Council’s priorities cover a four-year period 2016-2020, a wealth of information is collected to track progress. This report provides a full analysis of the latest available performance information for Quarter 2, 2018-19 across all available performance indicators and the corresponding action milestones in the six months to September 30 2018. 4.7 A summary of performance is included in Appendix One and a more detailed analysis for each priority is included in Appendix Two. An online performance dashboard (www.performancecheshirewest.co.uk) will be available on the date of publication of Cabinet papers to illustrate the information in this report. 4.8 Performance Indicators: Overall Reported Mid-Year Status 4.9 The table below provides an overview of: the overall status of indicators, the direction of travel for all indicators (i.e. whether there is positive progress being made since previous reporting), and the key performance indicator status. Category Total Green Amber Red M Overall Status (Latest Available 58 12 32 N/A 102 Data) (56.9%) (11.8%) (31.4%) Overall Status 58 12 32 60 Including ‘M’. 162 (35.8%) (7.4%) (19.8%) (37%) 1 For technical reasons, however, three indicators will be removed which are no longer possible to measure. Two relate to unemployment where changes due to the introduction of universal credit mean the previous indicators relating to out of work benefits were no longer possible to measure, and the third is a cycling indicator that is no longer measured by central government. It is also not possible to achieve the original Ofsted primary school measure due to the changes in the schedule of school inspections, so data will be reported but the indicator will not be given a rating in 2018-19. Overall Direction of Travel (Latest 111 59 25 27 N/A Available Data) (53.2%) (22.5%) (24.3%) Key Performance 36 Indicator Status 17 4 15 (56 including N/A (Latest Available (47.2%) (11.1%) (41.7%) M) Data) 4.10 Looking at the measures reporting a status (Green, Amber or Red) at the end of Quarter 2, of which there were 102 indicators, overall a mixed level of performance can be reported. Over half (56.9%) of indicators that are reporting latest data are reporting ‘Green’ status, meaning they are on-target. An Amber status has been achieved for 12 measures (11.8%). Amber is applied if the target has almost been reached – this is defined as being within 5% of the agreed target. If the target has not been met by more than 5%, the status assigned is Red. Approximately a third, 32 - (31.4%) of these indicators are reporting ‘Red’ status, which indicates that they are not currently on-track to meet their target. Indicators are also tracked regarding their direction of travel since they were last recorded, Green indicates improving performance, Amber represents maintained performance, while Red represents declining performance. 111 indicators have reported direction of travel at mid-year, with 59 (53.2%) of indicators improving performance, 25 (22.5%) maintaining prior performance, and 27 (24.3%) declining in performance. 4.11 It was agreed in 2016 at the launch of this performance management process that a smaller number of Key Performance Indicators (‘KPIs’) from the full suite be identified for further analysis. The table below illustrates the performance of these 56 priority measures. Looking at the Key Performance Indicators, 47.2% of these measures report as ‘Green’, and a higher proportion are reporting ‘Red’ status at mid-year than found overall, at 41.7%. This is displayed in the table below. 4.12 There are 60 indicators which are rated as ‘M’ (“in measurement”) where data is not currently available. This recognises measures that either report annually or do not have updated data to report this Quarter. In line with the agreed Performance Management Framework, the approach is that any indicators that cannot be reported against at the end of the Quarter in terms of Red, Amber or Green are given ‘M’ status. Analysis of overall data including indicators in measurement is included in the table below. 4.13 The complete list of performance indicators and their current status can be found within Appendix Three of this report, while full details can be found alongside the wider performance dashboard online. 4.14 Areas of Positive Performance 4.15 Analysis has been undertaken to identify areas of positive performance within the performance management framework. The six indicators in the table below are derived from the two areas of most positive performance in the Council’s three directorates, based on extent to which the Quarter Two report has exceeded (or is on track to exceed) the year-end target. Indicator Direction of Directorate Performance Target Status Description Travel Increase Parent/Carer satisfaction with the Maintained 100% 80% Green final SEND Education Performance People Heath and Care Plan (Adult (EHCP) Services, Increase the Children’s proportion of children Services, who are prevented Public from becoming Maintained Health) 92.3% 77% Green looked after (not in Performance care six months after Edge of Care has completed) Delivery of approved Improving 90% 90% Green capital programme Performance Improved service Corporate availability, a defined Services suite of ICT services Maintained 99.5% 99.5% Green and applications, Performance availability within agreed service hours Number of new homes delivered (net 2,542.0 1,100 Improving dwellings per annum) (2017-18 (17-18 Green Performance – 6 month time lag on Performance) Target) publication. 2 Places Maintain household Services waste at appropriate levels, measured by Improving 110.7 480.0 Green the residual waste per Performance household in kilograms Other examples of positive performance include: • Children in Need: The rate of children in need is now ‘Green’ at 291 per 10,000, against a target of 310, and has improved significantly since Quarter Four 17-18, when it stood at 322.8 per 10,000. This represents better performance than the Council’s statistical neighbours. • Recycling performance remains exceptionally high. The proportion of waste that is diverted from landfill through recycling or treatment stands at 100%, an increase of 2% from performance at the end of Quarter Four 17/18. The Council was recognised as having the fourth highest rate of recycling in the country in figures recently released by the Department for Environment, Food and Rural Affairs (DEFRA).
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