Our vision To provide an outstanding service to the people of

Our vision, our mission, our behaviour and what we stand for Dear colleagues, We have incorporated Our aim is to maintain a culture shared of caring; a culture focused on values, delivering our vision. A vision adopted that will resonate through the the Code of organisation and lead to an Ethics, use outstanding service for our the National communities, particularly those Decision most vulnerable. Model and maintain Many of you started your career policing standards on which we here a number of years ago and pride ourselves. We keep people now have family members following safe, we do the right thing, we make in your footsteps. We are a policing a difference and family and proud to be; one that we collaborate. cares about our communities and values its employees: the backbone I have met with colleagues across of who and what we represent. Dorset and at all levels across the Alliance and I am proud to see As I look back over my time in consistent demonstrations policing, I see many defining of extraordinary commitment to moments. Today, the launch of our communities. our new vision; to provide an outstanding service to the people I want to thank you for being the of Dorset; is another of those unsung heroes who are taking this defining moments. We will share our incredible journey with me to help learnings and aim for continuous Dorset Police achieve improvement throughout its vision. the organisation. James Vaughan QPM, MSt (Cantab) What do we define as outstanding? Chief It’s our commitment to provide Dorset Police an unwavering service to our communities whatever role or rank.

To provide an outstanding service to the people of Dorset I would like to say a direct and Our vision personal To provide an outstanding thank you service to the people of Dorset. to each and every We have outstanding officers and one of you staff working within our organisation for your who make a difference every day; relentless who care both about what they do work and the communities they serve. I and dedication in keeping the am confident in our ability to deliver communities of Dorset safe. our vision.

The last several years have The words of our vision should seen some difficult and resonate not only in our minds, but challenging times for policing, also in our hearts. It’s only when we but despite the impact of austerity, feel compelled to deliver our vision Dorset Police is well on its way and believe in it, that we will truly to achieving ‘outstanding’ in realise it. policing vulnerability. With our knowledge, expertise and Your achievements have earned commitment, we have the potential the force ten out of ten ‘good’ to be an outstanding force, providing ratings from the HMICFRS an outstanding service to the people inspectorate and a current place of Dorset. I have no doubt that we in the top ten forces for positive have the capability in our people and outcome rates. processes and I trust you all to do the right thing. Each and every one of you contributes to Dorset Police’s well-regarded position and you should be justifiably proud of the work you do to keep us safe. Our mission We keep people safe. We do Martyn Underhill the right thing. We make a Police and Crime Commissioner difference. We collaborate. Dorset Police This booklet lays out our expectations to provide an outstanding service; our core purpose, our behaviours and values, national standards and those attributes on which we pride ourselves. Our behaviours and values Our behaviours and values are based on the College of Policing framework, which sets out nationally recognised standards. The framework ensures there are clear expectations of everyone working in policing, whether they are a police officer or a member of police staff. It’s these behaviours that lead to raised standards for the benefit and safety of the communities of Dorset and for each other.

The framework illustrates six competencies clustered into three groups alongside behaviours expected of us in practice. These are underpinned by the four values of integrity, transparency, impartiality and public service. Practising these behaviours in all we do is what will define us as outstanding. Code of Ethics The Code of Ethics lays out the expectations of every member of the police profession. It sets out nine policing principles and ten standards of professional behaviour which apply to everyone. The combination of policing principles and standards of professional behaviour encourages consistency between what people aspire to be and what they do. The code provides supplementary information on how to use it to guide ethical decision making using the National Decision Model.

Policing principles Standards of

1. Accountability professional behaviour 1. Honesty and integrity 2. Fairness 2. Authority, respect and courtesy 3. Honesty 3. Equality and diversity 4. Integrity 4. Use of force 5. Leadership 5. Orders and instructions 6. Objectivity 6. Duties and responsibilities 7. Openness 7. Confidentiality 8. Respect 8. Fitness for work 9. Selflessness 9. Conduct

10. Challenging and reporting improper conduct standards of professional behaviour which apply to everyone National Decision Model The National Decision Model (NDM) is a risk assessment framework and decision making process used within the police service. It helps embed ethical reasoning in accordance with policing principles and expected standards of behaviour. It allows people to be more questioning of the situations confronting them, more challenging of themselves and better able to make ethical and effective decisions.

Gather information and intelligence

Take action Assess threat and review what and risk and happened develop a working strategy Code of Ethics

Identify options Consider powers and contingencies and policy

The NDM places the Code of Ethics at the centre of all decision making, reminding policing professionals that they should consider its principles and expected standards of behaviour at every stage of making decisions. A new chapter

Nationally and locally, policing has been under immense pressure. In partnership with other chief and PCCs, I have raised concerns around funding, officer numbers and other pressures facing policing today. I’m sure you will agree that What our the additional 20,000 posts coming into the police service will make a significant public say difference. In Dorset this year we will see an additional Gabi 50 officers; this is incredibly positive and comes at a time when your hard work is Wow! Can’t imagine coming to fruition. We are seeing demand in how emotional this kind of work is. some areas decreasing and this reduction Huge respect for is a credit to you and the hard work you them! Keep strong have carried out. I am expecting to see and thank you! further reductions, and this, in addition to an increase in officer numbers will mean we will be in a position to go from a ‘good’ force to an ‘outstanding’ one. This achievement will Chris require every one of us to put the vision and It’s not just about the mission at the heart of all we do. troops on the ground but the guys and gals in the background too. A force to be proud of Kyle Thank you for When people ask me about my job, I tell contributing to them that I have the best job in the world, keeping us safe and that is because I work with outstanding for the honourable people: you. service you provide. Our brand is strong in Dorset, with members of our communities often showing their Christina support for us. I was overwhelmed with the Thank you Dorset hundreds of messages of support shown to Police. Enormous us over the Christmas and New Year period. respect and massive gratitude for all you do. Steps to outstanding

Dorset Police has been graded as ‘good’ We are on a journey in ten areas of policing. I recognise that to move from being a we have an outstanding workforce and force that provides a we therefore have the potential to be ‘good’ service to one ‘outstanding’ in many areas. that provides an ‘outstanding’ service. You have shared with us some of the internal challenges we face, such as “we We have been aren’t always as joined up as we could be” developing our ‘next and “it feels there isn’t always a sense of steps’. These include: shared purpose”. reviewing the way we respond to calls for The ‘100 little things’ initiative has identified domestic abuse; focusing the small things we can change to make our on the people and places working life that little bit easier. We provided that cause the most feedback and we will continue to address harm; and improving your concerns. how we update victims of crime. We will be working Chief officers will continue to operate focus closely with our partners groups to hear the views of the workforce. and communities to deliver on these. An initial focus on vulnerability

The initial focus of our new vision will be on Our vision: our most vulnerable members of society. to provide an outstanding This doesn’t mean we will cease to strive to deliver an outstanding service to everyone. service to the It means that to begin with, we will focus on where the risk is highest and what the public people of would expect: vulnerable people. Dorset To move forward in line with our vision to be outstanding, follow these steps below:

Step 1 – We keep people safe Ask yourself: ■ Has what I’ve done today kept this individual/family/location safe? ■ Do they feel safer as a result of Dorset Police’s intervention? If the answer is no, do something positive

Step 2 – We do the right thing Ask yourself: ■ Have I done what is right for this person, at this time, and with what is available to me? ■ Can I walk away knowing that I have morally and ethically done what is expected of me as a police representative? ■ Have I done what the public/community expect of me? If the answer is yes, you are doing the right thing

Step 3 – We make a difference Ask yourself: ■ Have I made a positive difference to this person’s life today? ■ Is this person going to be confident in calling the police again? ■ Have I provided the person with the right information and support? ■ Did I take any opportunity to improve our service today? If the answer is yes, you have made a difference

Step 4 – We collaborate Ask yourself: ■ Is there anyone else who can provide a service to this person to keep them safe? ■ Is referring them or helping them to self-refer to our partners the right thing to do? ■ Could another agency or service make a difference to this person’s life? If the answer is yes, take positive action Things to celebrate I have reflected upon my time as your (since April 2018) and I would like to celebrate what we have achieved together during this time:

We have maintained our crime Innovation board: data integrity, meaning that 21 approved bids crime standards remain high since April 2019

We have supported the Alliance which has delivered many benefits across multiple business areas. This has been achieved through the hard work and determination of those working in the Alliance functions

The recent HMICFRS PEEL Supporting inspection graded us victims ‘good’ across all ten of crime areas, a positive achievement

We have been instrumental in achieving some significant elements of the Police & Crime Plan (2017-2021). We have worked with the OPCC on projects such as police cadets, Community Speed Watch, Hotel Watch and neighbourhood engagement contracts

We rank in the 92% We have focused top 10 of victims are on your wellbeing satisfied and my commitment is forces with how they to continue to do this for public were treated confidence Staff wellbeing Staff wellbeing is a priority for us and will remain so. I am unveiling and endorsing our welfare checklist to remind you all to look after yourselves.

At the end of your working day, please think about the following:

Take a moment to reflect on your day Consider three things that went well Discuss any difficulties you had with your peers, before leaving Check on your colleagues. Are they OK? Are you OK? Senior officers and staff are here to listen and support you Be proud of the service you have provided today, whether you have been on the front line or behind the scenes Now focus on home, rest and recharge

Remember... We appreciate your professionalism and determination to maintain our mission:

We keep people safe. We do the right thing. We make a difference. We collaborate.

We rank in the top 10 forces for public confidence Our vision: To provide an outstanding service to the people of Dorset.

My personal pledge

To help achieve our vision, I pledge to:

Policing models have been provided by the College of Policing. Correct at time of print.

February 2020