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Cisco IP Phone 8841, 8851, and 8861 Quick Start Guide

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Cisco IP Phone 8841, 8851, and 8861 Quick Start Guide 1 Dial 3 Hold 6 Mute To place a call, pick up the handset and enter a 1. Press Hold . The hold icon appears and 1. While on a call, press Mute . The button number. Or, try one of these alternatives. the line button flashes green. glows to indicate that mute is on. Redial Last Number 2. To resume a call from hold, press the flashing 2. Press Mute again to turn mute off. QUICK START green line button, Resume, or Hold. Press Redial to redial on your primary line. To 7 Voicemail redial on another line, press the line button first. 4 Transfer Dial On-Hook New message indicators: 1. From an active call, press Transfer . 1. Enter a number when the phone is idle. • A solid red light on your handset 2. Enter the transfer recipient’s phone number. 2. Lift the handset or press one of these: Call, the • A stutter dial tone (if available) headset button, the speakerphone 3. Press Transfer again (before or after the party • The voicemail icon and number display on the button, or the Select button. answers). The transfer completes. screen along with one idle session button Speed Dial Direct Transfer Listen to Messages Enter a speed-dial item number and press You can transfer the active call to the held call Press Messages and follow the voice SpeedDial. You may also have speed dials assigned either on the same line or across lines prompts. To check messages for a specific line, to some buttons along the left side of your phone. • From an active call, press Transfer . press the line button first. Cisco IP Phone 8841, 8851, and • Press Active calls to select the held call, and 8861 2 Answer press Transfer again to finish the call transfer. 8 Divert New call indicators: Press Divert when the call is ringing, active, or on 1 Dial • A flashing amber line button 5 Conference hold. Divert redirects an individual call to voicemail or to another number set up by your 1. From an active call, press Conference . 2 Answer • An animated icon and caller ID system administrator. 3 Hold • A flashing red light on your handset 2. Make a new call. 4 Transfer To answer the call, lift the handset. Or, press the 3. Press Conference again (before or after the 9 Forward All 5 Conference flashing amber session button, Answer, the unlit party answers). The conference begins and the headset button, or the speakerphone button. phone displays “Conference.” 1. To forward calls received on your primary line 6 Mute to another number, press Forward all. 4. Repeat these steps to add more participants. 7 Voicemail Answer Multiple Lines 2. Enter a phone number or press Messages 8 Divert If you are talking on the phone when you get The conference ends when all participants hang up. to forward all calls to voicemail. Look for confirmation on your phone screen. 9 Forward All another call, a message appears briefly on the Join Calls phone screen. Press the flashing amber line button 3. To cancel call forwarding, press Forward off. 10 Call History to switch lines and then press the session button to You can conference the active call with the held 11 Directories answer the second call and put the first call on hold calls either on the same line or across lines. To set up forwarding on a secondary line, press the line button to select the second line and press automatically. • From an active call, press Conference . 12 Settings Forward all. 13 Navigation You can answer a call through an actionable • Press Active calls to select the held call, and incoming call alert if this feature is enabled by your press Conference again to create the To set up forwarding remotely, access your Self 14 USB Charging administrator. conference. Care Portal. 15 Intelligent Proximity View and Remove Participants 16 Tips 10 Call History During a conference, press Show Details. To remove a participant from the conference, scroll to View Call History Note For best results, print on the participant and press Remove. 1. Press Applications . 8.5inch x 14inch (legal-sized) paper. 2. Scroll and select Call History. 2. Select Settings > Ringtone. How Do I Navigate in a List or Menu? 3. Enable or disable Hands-free 2-way audio. 3. Select a line to view. Your phone displays the 3. Select a line. Press up, down, left, or right on the four-way last 150 missed, placed, and received calls. Navigation cluster. 15 Tips 4. Scroll through the list of ringtones and press 4. To view details for a call, scroll to the call, Play to hear a sample. How Can I Keep Track of Multiple Calls? press More, and then press Details. 5. Press Set and Apply to save a selection. Line button colors indicate call states and can help View Missed Calls Only Screen Contrast you stay oriented when handling multiple calls 1. View your call history. A scroll bar on the screen indicates your relative including shared line: 1. Press Applications . position within a list. 2. Press Missed. Alternately, press the session • Ringing call—Flashing amber 2. Select Settings > Brightness. button mapped to the Call History icon. How Do I Select an Item in a List or • Connected call—Solid green 3. Press the Navigation cluster left or right to Menu? Dial Call History change the contrast and press Save. • Held call—Flashing green 1. View your call history, or navigate to your With the item highlighted, press Select. Or, use the • Shared line in-use remotely—Solid red Font Size keypad to enter the corresponding item number. missed or placed calls. • Shared line on hold remotely—Flashing red 2. Scroll to a listing and lift the handset, or press 1. Press Applications . How Do I Exit a Menu? Select. 2. Select Settings > Font Size. What Is the Best Way to Use My Headset? To exit a menu completely, press Exit. 3. To edit a number before dialing, press More > 3. Select Tiny, Small, Regular, Large, or Huge. If you use a headset to dial or answer a call, your EditDial. To go back one level in a menu, press Back . headset serves as the primary audio path and a 4. Press Save. headset icon is displayed in the right corner of the header bar. Once you use a headset, press Answer 11 Directories Note If you press and hold Back, you exit a to automatically answer the call using the headset. 13 Navigation menu completely. 1. Press Contacts . How Do I Set Up Speed Dials? Where are the Line Buttons? 2. Scroll and select a directory. To set up Speed Dials and customize other features Line buttons are located on the left side of the 3. Use your keypad to input search criteria. and settings for your phone, use a web browser on phone screen. Buttons that are not assigned to your computer to access the Self Care Portal. 4. Press Submit. phone lines can be used for speed-dials and other features. Contact your system administrator for Where Can I Find a Complete User Guide? 5. To dial, scroll to a listing and press Dial. more information. http://www.cisco.com/c/en/us/support/collaborati 12 Settings on-endpoints/unified-ip-phone-8800-series/produc Note If you are using a locale that reads right to ts-user-guide-list.html Volume left, such as Arabic, the line button and session button locations are swapped. 14 Intelligent Proximity The Volume bar is located to the left of the keypad. If your administrator has enabled this feature, you Where are the Session Buttons? can press the second line button to open the • To adjust the handset, headset, or Session buttons are located on the right side of the Bluetooth menu to pair and connect your smartphone. After your smartphone connects, its Americas Headquarters speakerphone volume, press Volume when the phone screen. Cisco Systems, Inc. name displays on the second line label and you can 170 West Tasman Drive phone is in use. San Jose, CA 95134-1706 Where are the Softkeys? use this line to manage your smartphone calls. You USA • To adjust the ringer volume, press Volume on http://www.cisco.com can also enable or disable this feature using the Tel: 408 526-4000 the left (-) or right (+). Four softkey buttons are located below the phone 800 553-NETS (6387) Hands-free 2-way audio entry in the Bluetooth Fax: 408 527-0883 screen. You can press More (when available) to • To silence the phone when ringing, press menu. For more information, contact your system reveal additional softkeys. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the Volume left one time. Pressing Volume administrator. U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their multiple times lowers the ringer volume. respective owners. The use of the word partner does not imply a partnership relationship between 1. Press Applications . Cisco and any other company. (1110R) Ringtone 2. Select Bluetooth. 1. Press Applications . .
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