Recognizing Excellence May 2015 • www.ancor.org

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CEO Perspective Join The Campaign!

By Barbara Merrill, Esq. ANCOR’s 2014 National Direct resources necessary to attract and retain ANCOR CEO Support Professional of the Year; professionals like this year’s award recipients. Joe MacBeth, Executive Director All too often we hear about previous awardees xcellence. Passion. of the National Alliance of Direct – DSPs that personifi ed the best of the best – ECommitment. These words Support Professionals; Renee Pi- that with great reluctance left for a better only begin to capture the etrangelo, former ANCOR CEO; paying job, not a profession. Turnover rates extraordinary people profi led in and our ANCOR staff and and across the country are unacceptably high. these pages – ANCOR’s 2015 consultants – Esme Grant, As we celebrate the accomplishments Barbara Merrill, Esq. Direct Support Professional Katherine Berland, Melanie Byas of these dedicated professionals, join our Recognition Award Recipients. and Diane McComb. And a special thanks to campaign. Help us spread the word, help us to On behalf of the entire ANCOR community, Debra Langseth, whose dedication to the DSP educate your state and federal elected offi cials thank you! ANCOR’s National Advocacy workforce and organizational skill ensured a that quality supports for people with disabilities Campaign is all about you – recognizing that smooth judging process for all. require a stable, professional workforce! each and every day you support people to Recognition of excellence is important realize the promise of the Americans with – deeply important. But we cannot and will Barbara Merrill, Esq., is CEO of ANCOR. Disabilities Act. As we prepare to celebrate the not stop there! It is the mission of ANCOR’s She can be reached at [email protected] ADA’s 25th Anniversary this July, your stories National Advocacy Campaign to obtain the – and the stories of your colleagues across the nation – show us why your work matters. You are truly our heroes. The judging process is always incredibly diffi cult – this year’s National Recipient and State Recipients were chosen from a large, deeply impressive group of nominations. I want to thank everyone who submitted a nomination, and the people who stepped up to serve on the judging panel: Stephanie Boyle,

Contents: ANCOR STAFF Inside this Issue The American Network of Cindy Allen de Ramos Debra Langseth Community Options and Resources Director, Finance Director, Education and Foundation (ANCOR) was founded in 1970 to 703.535.7850, ext. 102 703.535.7850, ext. 115 3 CEO Perspecti ve provide national advocacy, resources, [email protected] [email protected] services and networking opportunities to providers of private supports and Melanie Byas Jerri McCandless 4 President’s Corner services. Communications and Director, Member Relations Social Media Manager and Board Development 5 Legacy Leaders Circle National Offi ce Staff 703.535.7850, ext. 106 703.535.7850, ext. 107 Barbara Merrill [email protected] [email protected] Chief Executive Offi cer 8 2015 Direct Support 703.535.7850, ext. 103 Esme Grant Marsha Patrick [email protected] Senior Director, Government Director, Resource and Professional of the Relations Revenue Development Gabrielle Sedor 703.535.7850, ext. 105 703.535.7850, ext. 110 Year Recipient Chief Operations Offi cer [email protected] [email protected] 703.535.7850, ext. 111 10 2015 DSP of the Year [email protected] Katherine Berland Tony Yu Director, Public Policy Director, Web and State Recipients 703.535.7850, ext. 104 Information Technology [email protected] 703.535.7850, ext. 109 [email protected]

3 President’s Corner Honoring Our Best Direct Support Professionals

By Chris Sparks people had a great time and it remains one of visionary group of ANCOR leaders created ANCOR President my enduringly positive memories. That’s what the National Advocacy Campaign (NAC). DSPs do: facilitate interesting, enriching, and Through the NAC, ANCOR holds up the “ his work is novel experiences for the people they support. vital work of DSPs by working with Tdifficult, The work of DSPs has changed much since Congress, Administrative Agencies, and the hours are I was in that role. It grows ever more complex the Executive Branch, as well as creates inconvenient, and as people with disabilities strive to create lives opportunities for recognition. it doesn’t pay very of their choosing and participate more fully in Once a year, ANCOR sponsors the well, other than that Chris Sparks their communities. “DSP of the Year” awards, where we honor it’s a great job.” This is Today, DSPs are called upon to be outstanding DSPs from coast to coast. often my intentionally provocative introduction accomplished teachers, to be a social guide, and Hundreds of nominations were submitted. to talking with others about the critical work of a skilled recorder to make sure that required The nominations were then de-identified Direct Support Professionals (DSPs). documentation meets increasingly stringent and passed on to a group of experts who Thirty years ago, I got my start in the field Medicaid standards. Not to mention ancillary had the very difficult job of narrowing the of disability services working in Missouri as a job requirements of being unfailingly upbeat, nominations to one award recipient per state DSP (actually called a “houseparent” then) in a social chairman and activities organizer, and one national recipient. residential program that served six people. At confidante, provider of encouragement and The DSP of the Year awards ceremony is some point my houseparent partner (my wife) hope, and conduit of information for family a joyous celebration where phenomenal and I became aware that many of the people members and others. Whew! stories are told and many deserving people with whom we worked had never been on a Because of my previous work experience, are recognized. vacation. Somehow the idea was hatched that and the impact of DSPs that I see here at EPI I express my appreciation to all the state we would go camping, tent camping because every day, I have a deep respect and appreciation recipients, the national DSP of the Year that was the equipment we had access to. for those who choose to work as DSPs. recipient, and every single individual working It probably should have occurred to us that That’s why I am proud to be a part of in this role. Your work is important and you tent camping with six inexperienced campers, ANCOR – an organization committed to are making a difference – thank you! two of whom depended upon wheelchairs for assuring DSPs have needed training, are fairly mobility, with bathrooms a ways down the compensated, receive critical employment Chris Sparks is Executive Director of trail (and not accessible), might present some benefits, and are recognized for their Exceptional Persons Inc. He can be challenges. The experience was challenging contributions. reached at [email protected] in many ways, and physically exhausting, but To further elevate the role of DSPs, a

4 Recognizing Excellence ANCOR Foundation Awards Program

he The ANCOR Founda- and innovation that strengthens ANCOR Foundation expresses up as national role models of tion’s awards program that a national culture of communities both its gratitude and high esteem distinction the leaders and Trecognizes, validates and of choice for people with for the individuals, organizations organizations upon whom it showcases excellence, leadership disabilities. In so doing, the and work accomplished, and hold confers distinction.

Recognizing Excellence: The Legacy Leaders Circle ANCOR congratulates the following 2015 Legacy Leaders

he ANCOR Foundation communities a reality for the The 2015 class of inductees into introduced at the ANCOR Legacy Leaders Circle countless Americans with the Legacy Leaders Circle – Conference: Ignite! – are: Tcelebrates the accom- disabilities. plishments of the men and women who have paved the he ANCOR Foundation way to life in community set- Legacy Leaders Circle Ron Cohen Regis Obijiski tings for people with disabilities. honors our fi nest and most Rabbi Erwin H. Bill Tapp T Freidman, Ph.D. These visionary leaders have not infl uential leaders while creating Dave Toeniskoetter only helped shape and guide and funding opportunities for the Kathy Meath Shirley Walker ANCOR over the past 45 years development of future leaders in Diane McComb but made meaningful inclusive our fi eld.

5 6 Recognizing Excellence

ANCOR’S 2015 NATIONAL DSP of the Year Alex Andrews

by Tom King

“Technology Architect” is the title Alex Andrews wears at Imagine! He does far more than build and implement technol- ogy solutions for the people who Imag- ine! supports. He builds hope. He builds independence. He builds lives. He tears down barriers. He builds assessments and screening tools. He builds success. Alex’s career as a Direct Support Professional (DSP) began 17 years ago. He has worked in the day program, as a residential and home host provider and, for the past nine years, in Information Technology (IT) at this proud ANCOR member agency in Lafayette, CO that sup- ports approximately 3,000 people. Many around the country already know of his work; now more will know with 2015 DSP of the Year Alex Andrews of Imagine! his selection from an impressive pool of nominations as the national recipient of the 2015 ANCOR DSP Recognition Award. of assistive technology devices and pairing it with a person who has the skills Alex is still trying to get comfortable systems used throughout the company. to use the technology and who needs it, and with this honor. “There are many DSPs Alex works with consumers to make sure loving the relationships that develop during out there doing wonderful work who they have the technology they need and the process. He does it at the office and at deserve it more than I do,” Alex said. “My that our staff have the training to properly his home. More about that later. work is satisfying and I love to see what support that technology.” One man he has assisted came to others can achieve and what they can His work is his passion….and his Imagine! from another organization. Alex accomplish and helping them. I am very passion is his work. “I am infatuated with says the man was 32, had intellectual and flattered and honored by this award.” technology and how it levels the playing physical disabilities, was non-verbal and His supervisor at Imagine!, Kevin field. People who could not communi- used his power chair as a weapon. His Harding, the Director of Information cate start communicating and that leads communication limitations created frustra- Technology, said the last thing Alex wants to them making choices – their choices, tion and anger, so much so that he would to talk about is Alex. “He’s a very humble not someone else’s choice,” Alex, 39, harm himself and others. “Anyone who guy who has turned down awards and explained. “It may be using music as a had his life would be mad too,” Alex said. focuses on wanting to see others succeed sensory input. It may be using a keyboard When this man met Alex, his life and reach their goals. He always wants to to control things, to generate noises, to changed. Alex gained his trust, introduced help, to give back to the community.” control the lights and blinds in a home or him to a communications device and other So exactly what does a “Technology to learn numbers and how to read, how to technologies to tear down those barriers. Architect” do? Harding explains it this communicate using Skype or a DynaVox.” It was a long process, but today he uses way: “Alex is responsible for the modifi- It seems to be a magical combination his DynaVox to communicate with friends cation, implementation and maintenance for Alex – finding the right technology, and family, as a universal remote to

8 Recognizing Excellence control his living environment, and at his they count, or read, and know colors and Not too long from now you can watch first-ever job – counting the inventory at their left from their right, their hearing and a new “webisode” on the Internet with the the Twisted Pine Brewery & Pub in vision. He wants to know if they have the title “Leah’s Apartment.” Their home is the Lafayette. Alex helped him learn to read, ability to actually use the technology before studio. “It’s a sit-com. We’ve got 200 cam- to find and to get the job. He also wanted it is obtained and implemented. He wants era lines and 100 lines of audio track laid in a girlfriend. Using his DynaVox and successes – not failure and frustrations.” the house. We’re building sets and I’m the Skype (taught by Alex) he asked a girl He’s also working locally and nation- director. It’s going to show and tell you all out, and eventually they were married. ally to create assessments and screening about Leah, the technology she uses in her Alex walked down the aisle with him. tools to help people being supported Smart Apartment and what all she’s learned. In the late 1990’s, Alex was a home live and work more independently, thus I’m writing the script now.” host provider for another gentleman with improving their health and safety at the This latest creation of what he’s building challenging physical behaviors who came same time. is a perfect segue into what his supervisor to Imagine! after many years in a state Now we get to Alex the DSP at his says about Alex. institution. How did Alex change his home. Today, he and wife Diana, also “He was way ahead of the curve on us- life? He built his first “cause and effect” a DSP, are Home Host Providers to a ing technology. He was doing things four or laboratory in his basement for this man, woman who lives with them. Through a five years ago that people are just becom- teaching him how to use technology to combination of low and high-tech solu- ing aware of,” Harding said. “For him it’s communicate. Then Alex used that labora- tions, this woman uses an iPad for her not just the technology per se. It’s about a tory experience to launch a tech-based daily living and to prepare for going to person who has had an issue and no one has home for three men, identify the right work. He remodeled part of his house for even tried to solve the person’s problem. technologies for two SmartHomes and her and wired it for her specific needs for Alex will. He finds out their goals, finds the create an Assistive Technology lab for a sound prompting and communications right technology and trains the person and day program. The following is excerpted systems. After a few weeks this woman everyone who supports this person to use it from his letter of nomination from Imag- was living independently – she wakes her- properly.” ine! about his work with this man: “Alex self up, goes through her morning routine, Alex also is very aware of the environ- is a patient teacher who practices the gets ready for work and is making herself ment in which he works. Imagine!, led principles of positive behavior. Neither oatmeal in a microwave. by Executive Director Mark Emery, has a left home during the first two months of Here’s what her father says about Alex: well-deserved reputation nationally as a living together…but Alex’s consistent ap- “Although my daughter has a wonderful leader in making use of technology and the proach towards positive behavior change support group, it is without question that introduction of SmartHomes into the ID and eventually enabled him to venture into the her growth, independence, and joy has DD field. community. He returned and graduated advanced due only to Alex’s exceptional That environment also is reflected in from high school with Alex by his side.” vision and caring. Also, my wife and I this comment from Alex: “I enjoy watching They remain good friends today! have both learned a great deal from Alex other people succeed. I don’t want them to If anyone knows how to combine the about how to be consistent in our sup- have a winning situation. I want them to guiding principles of being a DSP and port for her. He is always willing to share have a win-win-win outcome. I try to look meld it with technology, it’s Alex. his knowledge without hesitation. He has at life strategically – how can we create He also has created what is called the greatly improved my life and the life of my something that you, I, and the community “Functional Knowledge Inventory” used daughter.” will benefit from.” at Imagine! “He is constantly looking to And he adds this profound statement: identify the types of technology someone “I no longer have or allow thoughts of Tom King is a free-lance writer, living in can use based on their goals,” Harding what Leah can’t do – thanks to Alex.” Knoxville, TN. You can reach him at said. “His inventory assesses the person’s So what does this Technology Architect 865-659-3562 or via email at abilities – what they can do and not do, can have on the drawing board these days? [email protected]

9 2014 Direct Support Professional of the Year STATE RECIPIENTS

ALABAMA ALASKA MAXINE HOLT TERESA ResCare Residential CUNNINGHAM Birmingham, AL Cindy and Vic’s R&R, Inc. Anchorage, AK

Maxine is a DSP with Direct Support Professionals 20 years of experience, transform lives; Teresa “Teri” Teresa “Teri” Cunningham a professional who does Cunningham has surely done that Maxine Holt not hesitate to come in with a woman named M.J. who was in crisis mode and facing and work on her own time the real chance of being moved out of state. She lost her spot whenever she is needed. She is big on community service and in a group home, moved back in with family, and when that volunteers for Meals on Wheels and in the community garden didn’t work she was placed in an emergency family habilita- with those she supports. She knows that creating positive tion home. Then Teri, who was new to the agency and a DSP community relationships is vitally important. Maxine is for three years, entered M.J.’s life. The agency in Anchorage respected by the families of those she supports. She is an opened up a new group home designed to support M.J. and effective advocate, coming in when she’s off to advocate for Teri applied for and got the House Manager’s job. Teri and each person during their Personal Care Plan meetings. M.J. clicked and they are still clicking. “Teri’s determination, One special relationship is with a man she supports who consistency and love have helped M.J. to gain the skills and relies on a speaking device. She taught him how to use it, but tools to manage her behavior that keeps her as well as others also trains her co-workers as well so he can communicate safe,” says Cindy Hensley, CEO of the agency. “Today, a year effectively with them when she is not there. and a half later, M.J. has a full and active life. She has a new She attends church with those she supports, even if she’s roommate whom she adores. She is active in Special not working. One man was especially diffi cult about going Olympics and goes to the gym twice a week and she attends to a doctor’s appointment. But Maxine had no trouble in an Art Program. Her most treasured accomplishment is that making this work and she’s now been working with him for her paintings have been shown in the community at First three years. The man’s sister says of Maxine: “She has been Friday events.” my brother’s caretaker and best friend and he does not warm Teri instinctively seemed to understand M.J. She looked up to just anyone … Whether she is working one-on-one with beyond the compulsive, aggressive, stealing, and destructive my brother in day rehabilitation or on an outing or preparing behaviors and saw the deep need for her to communicate and meals with him at home, he smiles more and shows he trusts feel safe. Teri is funny and her sense of humor led her to use a her in his day-to-day living.” blue “Smurfette” doll to help M.J. express herself in a gentle There’s more: Maxine buys food with her own money and and calm “Smurfy manner.” M.J calls Teri “my Teri” or is known for her culinary skills. She cooks things at home for currently “Teri Poppins.” When Teri goes away for her those she supports because they love her “special homemade weekends off, M.J. always says “only two more days ‘till Southern dishes” so much. She also assists with fundraisers on Teri comes home!” her time off to ensure that individuals can purchase itemsfor Here is what M.J.’s mother says: “M.J. has developed new which they don’t have funds. ways of articulating her words and thoughts and she is able to Alabama’s DSP of the Year is very special. speak in full sentences, which is something she has never been capable of in the past.” Alaska’s DSP of the Year was transformational in every way!

10 Recognizing Excellence family of her own. Her attention to detail and structure has positively transformed the behavior and psychological stability ARIZONA of the woman she supports.” Her focus on being healthy has ROBERT CONTRERAS ResCare HomeCare led to her implementing a specifi c diet plan for her consumer, Flagstaff, AZ who has lost 80 pounds. Diane also spent many hours assisting in the location of land, the construction of, and fi nishing off a DSP Robert “Bobby” self-help home for the woman she supports. Contreras has been Matthew says their relationship is like that of sisters. neighbors with the man “Diane has earned an amazing amount of trust from her con- Robert “Bobby” Contreras he supports for 25 years; sumer and this trust has a positive infl uence on the behavior he’s considered part of his and mentality of her consumer, leading to a more stable and family. But he’s only been his professional DSP for the last healthy lifestyle – both both physically and psychologically,” 18 months at ResCare HomeCare in Flagstaff. This is a very he said. unique relationship. Bobby is very aware of this man’s Diane is known as an outstanding advocate for individuals diagnosis of cognitive disabilities and intermittent explosive with developmental disabilities. Diane volunteers in the disorder and has been a calming presence for Scott while in Special Olympics, and coached the woman she supports into the community, allowing him to experience events without a top fi nish in Bocce Ball. Diane also works next to her in a becoming upset. Bobby is a father fi gure to him. He’s also supportive employment program 15 hours per week. an effective advovate, helping his friend at work and with Diane has helped “her sister” organize her home and is running errands. They work together to help create a positive creative in the care and support for her. Diane is always en- outlook on behalf of people with disabilities by shoveling the couraging the woman she supports to make individual choices. trailer park where they live and feeding the local stray cats. “Diane maintains integrity and professionalism at all times “Bobby has helped this man learn how to enjoy the and has demonstrated this throughout all the changes that community without becoming overwhelmed and having have taken place. She has the ability to assert her thought and outbursts of anger,” says Kari Watson, who nominated Bobby opinions in a professional manner and is always considerate of for this DSP of the Year honor. what’s in the best interest of this woman,” Matthew added. Bobby also has found a creative alternative to improve this man’s health after his doctor encouraged him to cut back on drinking so much soda. “Everyday Scott gets an allowance CALIFORNIA of $3 which he immediately spends on soda. Bobby has him JIMMY RODRIGUEZ drinking fl avored waters and teas. They cook together and ResCare HomeCare have developed a healthy eating plan as well,” Kari said. Riverside, CA They walk together at the mall to stay in shape. “The When you read about Jimmy emotional support that Bobby provides to our client is Rodriguez, a few key words unending and he’s blessed to have Bobby as his caregiver. come to mind, words like But if you ask Bobby, he is the one who is blessed to have “communicator” and this friend he supports,” Kari says. “commitment” and “care” and Jimmy Rodriguez “connections.” Those words come into play as Jimmy supports this 90-year-old gentleman, who ARKANSAS has four daughters. One of the daughters says that Jimmy is DIANE RAGSDALE “the son Dad never had.” California’s DSP of the Year has Bost Inc. worked for ResCare in Riverside for four years and his com- Russellville, AR mitment to supporting this man is remarkable. In the past year this man lost his wife and been dealing Diane has been a DSP for with multiple health issues. Jimmy never left his side. They six years at Bost and has walk in the neighborhood, mingle with neighbors and visit the been supporting the same community center. He helps him maintain connections with woman all six years. She his old buddies and sets up monthly lunches with them. Diane Ragsdale was nominated by her “Jimmy communicates with our offi ce, the other caregivers supervisor, Matthew Mills, for “maintaining peak job performance while maintaining a Conti nued on page 13

11

Conti nued from page 11 to work well with individuals of all abilities, she has been a particularly vocal advocate for those who are unable to speak and the man’s daughters to make sure all those who love him for themselves, encouraging their involvement within the are up to date on his condition,” said his supervisor, Kenyatta residence and ensuring they have opportunity to engage in Pendleton, in her nomination letter. “Jimmy also serves as an community activities and outings of their preference.” information hub for the man’s four daughters, all of whom are Being person-centered matters to her in all of the supports actively involved in their father’s care.” she provides. She focuses on making sure that these people His work in the disability fi eld began when Jimmy was in she supports enjoy selecting and participating in what they high school. He volunteered at his old elementary school as a want to do – not what she wants to do. teacher’s aide for a special education student for 3½ years. After high school he spent four years working for an agency that operated a school for individuals with physical and intellectual disabilities, ages 8-21. Jimmy is fully engaged with this man he supports. They COLORADO play dominos hours on end. Due to failing eyesight, Jimmy CARLA BUTERBAUGH reads the two local newspapers to his friend daily; the gentle- Dungarvin man selects which articles he wants to hear. Each day, over Colorado Springs, CO breakfast, Jimmy talks with this man about what he would like Carla Buterbaugh is a Host to do that day, allowing him to direct the day’s activities. Home Provider and a Direct Committed, caring, and communicating – that’s Jimmy Support Professional (DSP) Rodriguez! in every sense of the title. She Carla Buterbaugh has been in the fi eld for over 20 years. Her supervisor, Brandy Cline, says of her: “Throughout the years, Carla has made an immense difference in the lives CANADA of the people she has served. From easing the diffi culties at JENN HOULE end-of-life transitions, including giving the last breath of life ResCare Premier Niagra-on-the-Lake to a man as he passed away, to providing a fi rst-time loving Ontario, Canada home for the isolated and embracing the discarded, she has done it all.” High praise indeed. People who have never interacted with others have thrived She pulls “all-nighters” for the within Carla’s home. A man she supports – we will call him people she supports. She helps CB – moved in just after turning 21. Their bond was so strong Jenn Houle people that she supports attend that when Carla and her family decided to move across a four-day camp for individu- Colorado, CB’s parents decided that relocating with her als with Acquired Brain Injury. She stays at camp with the would be best for him. people she serves to help them participate in the activities and Carla has calmly dealt with CB’s issues during the past 16 to interact with the other campers and staff. She goes on home years – a multitude of complexities from complications with visits with them to see their families. It may be a trip to the his health, violent and explosive behaviors, and communica- library or to the YMCA or to the movies. It’s what she does tions challenges. It wasn’t long after he moved in that she and what she does is work to enhance the quality of life and picked up on his love for music. One day he sat down at a provide lasting memories for those she supports. piano and began playing his own, beautiful creation though he Meet Jenn Houle, an 11-year DSP who is a Rehabilitation had never played a piano before! “Carla was blown away, but Educator for ResCare Premier. made sure to get him a keyboard at home so he could con- Ms. Houle works with many adults who have sustained an tinue to explore his musical talents and embrace his newfound acquired brain injury. “She quickly develops rapport with new form of communication,” Brandy said. “To this day, CB loves individuals we support. She is naturally energetic and full of music and it is one of the best ways to de-escalate his diffi cult life, which she shares with the people who can’t help but feel behaviors. Carla paid enough attention that she was able to see it and begin to experience it, too,” says Josie Turbach, her things in CB that no one else knew existed.” supervisor who nominated her for this honor. This is but one example of what Carla has meant to the Some of the people she supports are nonverbal and unable people she has ably supported through the years. to communicate. Ms. Turbach adds: “While Ms. Houle is able

13 Allen, his supervisor, shared it in nominating him. CONNECTICUT “One of the men he supports had surgery for a small bowel KIMBERLY PETTELLA obstruction. The individual’s health began to decline and the Mosaic individual’s family, as well as the hospital staff, began seeking Cromwell, CT out nursing home placement. Evans contacted the family and Helping guide a person advocated for the individual to return to his neighborhood you support and love to group home because it was his home and represented familiar the end of their life is a surroundings. The family agreed and the individual returned very diffi cut thing. Kim home with hospice services. The hospice services were Kimberly Pett ella Pettella, a Direct Support terminated after six weeks because the individual fl ourished. Manager for Mosaic for 11 The individual is still living a meaningful life, participating in years, did just that. For two years she supported a man who outings and activities of his choice.” was diagnosed with stomach cancer. Kim made an unwaver- That intervention by Evans helped earn him the 2013 ing commitment to help him through the process, including DelARF DSP Advocacy Award. several surgeries and countless chemo and radiation sessions. He works very hard to connect the men to their families She took him to every treatment and follow-up appointment. and encourages family members to get more involved in the She planned her personal life around his appointments and lives of their loved ones. He drove one of the men to Nazareth, made sure he ate at his favorite restaurants to help ensure that PA to visit a sister he had not seen in 30 years. This was a 5- to his weight could be maintained. 6-hour drive on top of all of Evans’ other duties. It was a great In the summer of 2013, his doctors said there was nothing reunion. When the sister’s health declined, Evans drove him more that could be done. So Kim began working with him on to Nazareth again and this time the individual also met his his “Bucket List” and made sure that he saw the Boston Red sister’s son, who has since become the family surrogate for the Sox play and Taylor Swift sing. She then worked hard to individual. “These trips were add-ons to Evans’ other duties prepare her staff and this man’s friends and housemates of and he did not get additional pay for the extra hours as he is 20-plus years for his passing. salaried. Evans did this because he knew it would make the Three days before Easter in 2014, he was hospitalized. individual’s life richer and more meaningful,” Ms. Allen said. On Easter Sunday he was placed on life support. Kim’s Evan is a special DSP indeed! supervisor, Jimmy Eccleston, who nominated her for this honor, tells us what happened next. “Kim knew that he did not want to be on life support. She worked with his mother, the DISTRICT state, and the hospital staff to ensure that his wishes were OF COLUMBIA respected. He was taken off life support later that evening. MELVIN BEACH Kim gathered all of his friends, staff and family to be with him RCM and say their good byes.” Washington, DC Kim left his room for an hour, Jimmy recalls, and that’s Melvin Beach has been when he passed away. “We will never know what his last a DSP for fi ve years and thoughts were, but I believe they were of Kim and all of her he “gets it.” He’s all support,” he said. “Her support and person-centered service about inclusion, allow- ensured that his fi nal wishes were respected.” Melvin Beach ing the men he supports to make their own choices and to have healthy and meaningful relationships. He is their advocate. He’s always positive even when others are not. He considers them part of his own family. DELAWARE “He doesn’t automatically do things for the people he sup- EVANS OMANGA ports, but he helps them learn how to do things on their own. Mosaic Newark, DE This way they can become more independent,” says Diana Hernandez of RCM, who nominated Melvin. “The people This story about this Direct who Melvin supports look up to him as a big brother and have Support Manager of a Mosaic come to depend on Melvin; they count on Melvin.” group home speaks legions Evans Omanga Here are a few things Melvin has done for the men he about Evans Omanga. Michelle supports:

14 Recognizing Excellence • He shops for nutritional food; he looks for sales and analyzes prices to stretch the budget. He’s helping these men with their health and losing weight. • He often volunteers (non-paid hours) to drive people back and forth from events, such as the Universal Soul Circus, when they didn’t have another form of transporta- tion. • Melvin brings those he supports to his family reunions, parties, and BBQs, as he feels they are part of his family. • He took two people he supports on vacation to Ocean City. Rather than scheduling their activities in advance, Melvin, understanding what they enjoy, decided to pick a few activities and provide them with options so they could pick what they wanted to do – not what Melvin wanted. When the mother of a man he supports passed away, Melvin learned that the men in the family were wearing ties with a particular shade of purple to honor her. He took this man shopping at multiple stores to fi nd the exact shade of purple as everyone else. “This man felt like he was truly part of the family at the funeral at such a sad time. It meant a great deal to him,” Ms. Hernandez said Little things matter and Melvin knows that!

15 FLORIDA SAMANTHA PEASE GEORGIA ResCare Residential ERIK WASHINGTON Bonita Springs, FL Support Solutions Augusta, GA “She is a dedicated individual who provides Erik supports a man who has excellent human services been receiving waiver services to the people she supports since he was in high school and Erik Washington Samantha Pease while working side-by- who is described as “having had side in harmony with her more than 20 hospitalizations in his lifetime for psychiatric co-workers. She is a positive role model to people in the com- issues. He has been supported by multiple community provid- munity and advocates for the individuals she works for and ers and direct care staff.” In other words, this man has been a with. She embraces the idea of doing tasks with the individual diffi cult man to support. But since Erik has been working with instead of doing the task for the individual so that they achieve this gentleman, he has become more interactive with everyone their independence.” Those words are from Loretta Weigand, – including his family. It has been a one-step-at-a-time process Samantha’s supervisor, and they explain in a nutshell why she for Erik. is Florida’s DSP of the Year. Erik now has this man doing volunteer work in the commu- Samantha has to be organized at work and at home as a nity and is there to support him. He’s growing an herb garden, single mom of three young children. Time and again she rear- bicycling, shopping and learning how to cook. Erik has even ranges her family schedule to accommodate those she sup- helped him loose weight with the South Beach diet. ports. This man now goes on quarterly visits to see his parents She is big on volunteering in the community. Monday and Erik takes him for these visits. They live 130 miles from through Thursday she and the people she support collect the group home. Erik as connects them regularly using Skype. goods for a food bank. On some days they have been known “This gentleman’s behaviors overall have decreased, result- to transport more than 1,000 pounds of food! There is an ing in increased interaction while he is out in the community. historical village where Samantha helps the individuals These are simple accomplishments on the surface, but for provide upkeep and care for the older buildings – vacuuming, professionals, staff and others who have known this man for sweeping and window cleaning. The community notices all of years, these are wondrous accomplishments by Erik,” says this. Samantha is a link to the community and takes the people Alicia Sanchez, Erik’s supervisor. she supports out every day to be part of it. Erik is described as calm, self confi dent, thoughtful and Samantha has keen observational skills, making the nurse patient. aware of any health issues. She notices even small changes The man he supports enjoys swimming. Erik was not a that may be the start of something requiring follow-up. “As swimmer, but he got in the pool and learned how to swim, a young mother she knows how to make her group home a ensuring that this man had support when going to the Family warm and inviting home for all. Her respect, compassion and Y or taking a walk near a lake. This man has been known to care is apparent in her quiet voice and gentle hand and they jump in a nearby lake or pond. enable her to often get a response others may not get,” Ms. As you can see, Erik Washington is indeed a very special Weigand says of her. DSP!

16 Recognizing Excellence IDAHO KATHY SPRACKLEN ResCare HomeCare ILLINOIS Sandpoint, ID ELIZABETH PAGEL Mosaic Kathy has devoted her life Macomb, IL to supporting the elderly, There often are barriers to particularly those with community integration for Kathy Spracklen disabilities. There is a people with developmental and Elizabeth “Liz” Pagel special place in the heart of intellectual disabilities. But to this DSP veteran of 20 years for individuals with little family Elizabeth “Liz” Pagel, those barriers are challenges to be support. She strives to help each person she supports become overcome. This DSP of 10 years arranged a trip for eight as independent as possible. In addition to doing the basics of people to go to the Illinois State Fair this past summer. Sounds support, Kathy also works to fi nd the appropriate support like a major undertaking. Not for her. She has those she sup- services they may need; she is an expert in the programs and ports work in a community garden. She instructs and supports resources available to seniors with disabilities. On top of this them in making crafts for their families and for people in the full-time job, she also volunteers 20 hours a week with a community, building reciprocal relationships. Liz turns fi shing Senior Companion program. trips and haircuts into fun adventures. Here is but one example of Kathy’s effectiveness as an One man the agency supports has a long history of crimi- advocate. One individual she supports is visually impaired. So nal problems, including physical aggression. Team meetings she contacted the North Idaho Association for the Blind and were held and a discharge plan was created. Liz stepped in and consulted with them on making adaptions to the individual’s advocated for a new approach to give him one more chance. home to improve his daily life and ease in getting around the He was not discharged. His dream was to have a girlfriend and home and accomplishing tasks on his own. She has made now he has one. Liz helped him with developing this relation- similar arrangements for others with vision problems — it’s ship by educating him on various topics and creating opportu- what she does. nities for them to date. In a way, she saved him. Another individual had diffi culty getting out into the com- She has served as president of the DSP Council in Ma- munity with no family support. So Kathy takes him shopping comb, and took charge of the Care Campaign in Illinois to and helps him run his errands. Another man she supports when advocate with local and state governments for an increase in his wife is out of town said this of her: “I am confi dent that the rate DSPs make for the valuable work that they do. she will be a continuing asset to me and to your company. We On a lighter note, she is known as a “coupon guru.” Many know that we will continue to value her help in the coming people receiving services live on very limited incomes and do months. Thank you for sharing her with us.” not always get a wide range of things that many people take Her nomination form said about this dedicated DSP: for granted – like shampoo, hair care products, and personal “Kathy exemplifi es the NADSP Code #9 — Advocacy. She hygiene supplies. Liz is able to fi nd the best deals. Now, most always fi nds a way to fi nd additional advocacy services when everyone “coupons” thanks to Liz and she has turned shopping the current services are insuffi cient, whether it be through into a fun activity for them. her volunteer hours or contacting a resource offi ce. She also bounces ideas off offi ce staff and family members to ensure each individual is receiving the support they need. Kathy leaves no stone unturned.”

17 INDIANA YARED BELEW Center. Tony also serves is on the Quality Council, which Benchmark Human focuses on employee recognition and morale. He is a certifi ed Services trainer of the internationally recognized Mandt System. In the Fort Wayne, IN trainer role Tony takes discussions to another level by explor- ing reasons and solutions for many of the interfering behaviors This 14-year DSP is called that some people deal with and have. “a leader among his peers.” Building relationships and networking in the community He’s adept at helping are priorities he has for the teens he supports; many have lived individuals and his agency sheltered or segregated lives, but Tony has improved their in- Yared Belew in transitioning individuals volvement at local churches, shopping, going to entertainment from institutional living to venues, charities, clubs, and fi nancial institutions. His focus community living. That’s not an easy job. His fellow staff at on community has helped others achieve more than they ever Benchmark say that the relationships he builds with people he thought possible! supports enables them to do things previously thought impossible. His advocacy work is impressive, advocating for people’s One man was walking away from his group home, on inclusion at local art classes, for home ownership, obtaining average, 30 times a week. This is dangerous behavior any way a driver’s license, voting, and improved community transit. you look at it. Yared discovered that the man simply wanted Tony provides assistance and guidance to a self-advocacy to go exploring. Yared would catch him standing at the door group that meets to learn about and speak up on issues within and would ask him – “Keys or shoes?” That meant did he want the organization and also with state legislators. to go for a walk or go for a car ride. So he and Yared usually Aberg adds this about Tony: “He treats people as worthy, dig- walk together. His vanishing acts are now few and far between nifi ed human beings. He respects their choices (even if they differ and the man has lost a lot of weight thanks to the walks. with his). Tony seeks to understand fi rst versus being understood.” People gravitate to Yared. He easily transitions from supporting medically fragile individuals to those with high behavior needs. “His ability to work with a variety of individ- KANSAS uals with different abilities and needs makes him invaluable,” BRYAN WADE said Ann Titus, his supervisor who nominated him for this ResCare Residential honor. “Yared is dependable and recognizes that both individu- Maize, KS als served and his colleagues depend on him. Managers trust Yared to assist individuals to make good decisions, and even Bryan wears a lot of hats at rely on him to help train new DSPs.” ResCare Residential, but the two biggest are those as director of the Community Activities program Bryan Wade and the Life Enrichment program. A DSP for 21 years, Bryan has a serious commitment to help- IOWA ing the people he supports volunteer and contribute to the TONY JENNINGS communities where they live. When you hear his supervisor, Opportunity Village Garrett Huebert, talk about him you can hear the excitement Clear Lake, IA and respect that he has for Bryan in his voice and in his words. When you read Jim Aberg’s Garrett nominated Bryan for this honor as DSP of the Year. nomination of Tony for DSP The people Bryan supports are involved in the community

Tony Jennings of the Year, it’s little wonder in a big way. They work on these charity activities: making that families of those sup- Halloween baskets for elementary schools; May Day fl owers ported at Opportunity Village say, time after time, “I wish you for the Catholic Care Center; Meals on Wheels; Christmas had more like Tony.” High praise for sure! cards for the troops; thank you banners for the Honor Flight A DSP for nine years, Tony is known to excel in supporting war vets; bird feeders for a local park; and doing volunteer individuals who others might see as “diffi cult.” When other work at the zoo and humane society. DSPs view a situation as being impossible, all Tony sees are “He treats everyone as their own individual, recognizes the possibilities and opportunities. He supports teenagers attend- characteristics that make them who they are and fosters indepen- ing a social skills class at the agency’s Children’s Autism dence and growth,” Garrett says. “In Bryan’s own words... ‘I come

18 Recognizing Excellence to work as if it’s not a job. I like to hang out with all these guys.’” Bryan is a coordinator and supervises multiple areas. That over 40 placements prior to moving into his current placement takes time, and a lot of the time is his own. The calendar of and meeting Jonathan. Jonathan has been by this individual’s events is developed by the people Bryan supports – not by side since the beginning and has worked hard learning this him. “There are no activities that are out of reach. Bryan will individual’s personality and his interests. Jonathan takes this just make it happen,” Garrett says. individual to various parks to both play and to watch soccer Bryan has a simple approach to this: “If they think it, and brings him to church where he has built natural supports. dream it, we will do our best to make it happen.” Jonathan also took the time to get to know this individual’s background and found out that his family was in the military. So Jonathan has taken this individual to military-related loca- tions, such as tours at Fort Knox in Kentucky, on numerous occasions.” KENTUCKY JONATHAN BARJOLO This man he supports calls Jonathan “JJ” and while main- ResCare Residential taining professional boundaries, Jonathan has become like a Louisville, KY brother to this individual. Jonathan has certainly built trust and a bond with this individual, unlike anyone else, and under- DSPs can change a life. Grier stands him as other DSPs can’t. Jonathan has stepped up to Stanley’s nomination of work extra shifts, or double up to assist a new DSP who is not Jonathan Barjolo as DSP of the Jonathan Barjolo quite as comfortable starting out with this man. Year makes this perfectly clear. Jonathan attends this man’s team meetings and always ac- Grier writes about this DSP of just fi ve years: “To say that companies him to his medical appointments, including his neu- Jonathan makes a real difference in someone’s life would rology appointments where Jonathan’s advocacy and feedback be an understatement. Let me tell you why. The individual for the doctor have been vital. He also has helped him reduce his Jonathan supports has had a challenging life and had well smoking habit. In so many ways, he has changed this man’s life!

19

progressing when no one – except Caitlin – thought he could LOUISIANA or would. He gets out into the community and takes walks STEPHANIE GIVENS with Caitlin and even exercises and participates in sensory ResCare Residential activities. How did this happen? Mandeville, LA Caitlin worked diligently with this man so he could better communicate his feelings, desires and choices. Caitlin’s super- This DSP of 19 years, visor, Jessica Irish, says this about her: “Many DSPs, despite who manages two group the best of intentions, have limits as to the actions they can Stephanie Givens homes, uses a lot of love, witness while maintaining a level of calm. This man exhibits compassion, and respect many of the behaviors that cross the line of comfort. Caitlin is blended with creativity and passion to provide excellent sup- not fazed by any action; she recognizes his behavior for what ports to the people she counts as family. Here is a snapshot of it is – communication…. Caitlin’s calming voice and paralan- what she does: guage can take him from rapid pacing to engaging in a puzzle • One young man, who is 16, relocated to one of the homes in moments.” she supervises. He was a manager of the football team at his Caitlin has worked for GMS since December of 2013. She old high school. So she got in touch with the local school and entered the Brighton Avenue home as a Lead DSP, putting her now he’s the manager of this football team in his new home on a Management track. While Caitlin thrived in this position, and is very happy. she asked to be transferred in order to work one-on-one with • One individual lost his job because business had slowed this gentleman. “Caitlin is leading though example by demon- down. He began attending the day program, which he didn’t strating the effect one can have when focusing on each detail like. Stephanie worked with the day program to get him an- of the individual to develop a comprehensive plan to improve other job and he now works on a janitorial crew cleaning the quality of life,” Ms. Irish says. technical schools in the area. • Another individual works at a McDonalds and attends the day program. He decided he wanted to go back to school to get his GED. With Stephanie’s encouragement, he contacted the school, got the information, registered for orientation, As we celebrate the worked out his schedule with his manager at McDonalds and the day program to accommodate his school schedule, all on accomplishments of these his own. Her supervisor, Brandon Adams, wrote this about her: dedicated professionals, “Stephanie empowers the people she serves to make decisions about their lives and their futures. She empowers them to do as join our campaign. Help us much as they can independently while always remaining there to guide and assist them as needed.” spread the word, help us to educate your state and MAINE CAITLIN PETERSEN federal elected offi cials that Group Main Stream Portland, ME quality supports for people A non-verbal, autistic man with disabilities require who had severely danger- ous behaviors and anxiety a stable, professional Caitlin Petersen – such as leaving his group home and wandering into the homes of neighbors – is now creating his own day support workforce! program agenda and completing it. Thanks to this DSP of 14 years and her dedication, research and persistence, this man is

21 that he supports, you begin to understand what the words MARYLAND dedication and commitment really mean. John, a DSP for six ED WAINWRIGHT, JR. years, called his supervisor, Trisha Gilley, after someone else New Horizons called him about the problem. “There was an issue with one of Supported Services, Inc. the men he works with and he was called directly. He called Upper Marlboro, MD me right away to make me aware of the situation so that I could offer the support that he could not. While we were talk- ing I made a comment about how he’s on vacation and should Words matter, and these Edward “Ed” Wainwright, Jr. be enjoying himself on the beach. It’s rare that a team member are some of the words will answer their phone while on vacation. let alone while they used to paint a portrait of this DSP of 6½ years: Engaging are sunbathing on a beach with their family.” and empowering, listener and assessor, compassionate and But that’s John Frederick and this is one of the reasons she concerned, inspiring and unique. Ed is a Community Support nominated him for ANCOR’s Massachusetts Direct Support and Living Arrangement (CSLA) DSP. He supervises a staff Professional Recognition Award. There are more reasons, too of 18 and, with them, supports 33 individuals. His primary many to write about here. job is to teach and reinforce practical life skills for individuals John worked with a young man who is autistic. His work with intellectual and developmental disabilities. He integrates transformed this man, who was almost non-verbal with a his- strategic goal setting with daily living to support each person tory of self-destructive and antisocial behaviors. This young achieve self-suffi ciency. He is their advocate, with family man now has an offi ce job, remembers everyone’s name, can members and the staff, providing an additional “voice” for confi dently approach different people to ask for additional those he serves. He is a hands-on manager work and remembers their names without a script and very His success stories are many. One is about a 23-year old little prompting. Not only is he now a part of the offi ce team, D.C. man who suffered a traumatic brain injury in a car ac- he has begun to emerge from his shell and form real and last- cident. Ed recognized his creative abilities and took it upon ing relationships with those around him. John did it. himself to research and apply for a grant to help pay for his “Staff and clients alike gravitate to John. He approaches college expenses. Today he is a graphics designer. After the every client as an equal who is fully capable of working and accident this man could not walk. There was a remote possi- living the life that they dream of,” Ms. Gillley added. bility he would walk again, but only through exercise and re- habilitation. After work hours, Ed used his own gym member- ship to take him to work on rebuilding his strength and body. As a result, he continues to strengthen his muscles, is stronger every day, and taking steps is a real possibility. As part of the agency’s Saturday Life Skills Program, Ed MICHIGAN developed programs for menu planning, grocery shopping YVETTE MURRAY and money management. On Saturday the group goes to the ResCare Premier grocery store while Ed guides the process. Additionally, as a Milan, MI fi tness person himself, he created a health and fi tness program for instruction in dieting and eating properly and exercising DSPs provide a variety of sup- both inside and outdoors. ports. The recipeint of ANCOR’s Michigan Direct Support Profes- sional Recognition Award does Yvett e Murray exactly that. She takes those she MASSACHUSETTS supports to sporting events, walks JOHN FREDERICK around town with them, enjoys lunches in the park, festivals, New England Business carnivals and church. She is the agency’s “go to” staffer when Associates someone wants their hair done a certain way and “nobody else Springfi eld, MA can do it (at least not as good as she does),” When a DSP takes a break This DSP of six years supports a lot of people. She is the from sunbathing on a mother of six and has two grandchildren and she’s the only John Frederick South Carolina beach with working adult in her home. Making sacrifi ces to be with those his family to deal with and help solve an issue with a person she supports and missing many of her children’s activities is

22 Recognizing Excellence par for the course. Her atttude is described as “always positive and cheerful.” She is always juggling priorities. seeing each other for 17 years. She helped him locate his Read what her nomination letter says about her: “Yvette’s mother’s gravesite. relationship with those she supports is great and very nurtur- He has blossomed so much that now he socializes in the ing. They feel very comfortable going to her for advice or if community when Lisa is off and goes to high school sporting they need someone to talk to. Yvette has gained the respect of events with a former principal. He has become friends with the those she serves. She has the ability to talk to them about those local police offi cers and fi remen. Around town he is known as: tough-to-discuss topics like weight management, nutrition “the kind and jovial man...loving life, the Packers and Elvis.” and exercise. She is known for getting on the fl oor and doing Today, he’s a different person from 2007. Thanks to Lisa, exercises with them. Yvette is a pro at turning non-favorite his DSP! activities like exercising into fun.” One woman she supports deals with low self-esteem and is negative about her appearance and weight. So Yvette leaves little sticky notes on her mirror every morning with notes like “You are beautiful!” and “You are special!” and “Be YOU!” This little MISSISSIPPI gesture worked and today this woman likes who she is. GLENDA PATTERSON REM This creative and dedicated DSP is making a huge differ- McComb, MS ence in many lives! “Her smile and energy can light up a room.” “She’s delightful.” MINNESOTA “She’s a neat lady.” LISA BUCKENTIN Glenda Patt erson Dungarvin So says Jessica Matthews about Mendota Heights, MN Glenda Patterson, a DSP for 10 years. Jessica is the Executive Director of REM Mississippi The difference that Lisa (part of The Mentor Network) and she nominated Glenda Buckentin has made in one Patterson for ANCOR’s Direct Support Professional man’s life she supports is Recognition Award. Lisa Buckenti n remarkable. He’s gone from Glenda works in the agency’s “Magnolia Place” day poor hygiene, bad eating program and supports between 10 and 12 people on any given habits, living as a recluse in a dirty apartment to losing 40 day. In addition to the supports and activities she provides pounds, being known in the community and having theme daily, she also has attended trainings on Customized Employ- rooms in his apartment. He has his own garden and is growing ment, so she is able to assist consumers in fi nding jobs. fresh produce. Lisa listened to him and together they discov- Glenda made excellent use of her gardening skills to help ered he has a wide variety of interests. He’s not been sick in the Magnolia Place pre-vocational program participants start seven years. their own “Magnolia Place Garden.” They have planted a Her work on his apartment is fun. He has a patriotic variety of vegetables, depending on the time of year, and grew bedroom, a Green Bay Packers Fan bathroom and hall, and a so many vegetables in their fi rst year they brought some to the rooster kitchen/front room. He is proud of his new decor and landlord and home with them so everyone was able to enjoy his apartment is always in showroom condition. the fruits of their labor. Lisa, a DSP for 16 years, has been supporting him since Glenda has exceptional relationships with the people she 2007. Lisa gained his trust and encouraged him to open up. supports, their families, case managers as well as the staff. This man had always wanted to be a member of a church. For The individuals she serves look to her as a teacher. A few of six months, once a week, he and Lisa met with a pastor of a the clients she supports have said she makes them feel safe local church who taught him about being a Christian and a because they can talk to her about anything. That is a major church member. Lisa helped him memorize scriptures, even compliment for any DSP! though he can’t read or write. They would repeat verses, sing If she can’t remember if she greeted you in the morning, them, and practice them. He concluded his training and was she will go out of her way to ask, “Did I say good morning to baptized. you today?” Her enthusiasm and good spirit is contagious to She facilitated reuniting him with his siblings after not everyone she is around.

23 24 Recognizing Excellence advocate for self-determination. She manages one of the MISSOURI most diffi cult group homes in the organization – of the eight KA’IIONNA STUBBLEFIELD Emmaus Homes residents, four have Prader-Willi syndrome and three others St. Charles, MO struggle with COPD. A typical week for her is 14-hour days, 6 to 7 days a week, in addition to helping support her husband Ka’iionna Stubblefi eld has truly at home, who has Parkinson’s. In every situation, her fi rst put her computer graphics and thought is: “What’s best for the individual?” She is always artistic skills, along with her the fi rst to help anyone and everyone – residents, fellow staff problem-solving abilities, to members and the organization. The nomination letter for Debbie said: “While never good use in supporting a man Ka’iionna Stubblefi eld who does not speak and who rarely backing down from challenging behavior, Debbie is able to left his room less than two years ago. She initially tried sign use her experience with multiple diagnoses, expertise with language, but that was diffi cult. But she fi gured out that he many types of disabilities, and calm demeanor to work with likes cars, trucks and motorcycles. So she created a character each individual, resulting in a positive household that has be- of a motorcycle rider, complete with helmet and body suit. come increasingly involved in community activities. Those in Kaiionna used this character to create an entire sign language her home are medically challenged with a history (pre-Debbie) book, each page containing the motorcycle rider doing vari- of volatility. Every day, Debbie supports the optimum physical ous signs such as, “Go,” “Drink,” “Mad.” He began looking and emotional health of each individual. She promotes at Ka’iionna’s artwork of the motorcycle rider and practiced positive behaviors in every situation.” signs with her. Ka’iionna worked with him to increase his The people she supports appreciate and love her. They say signs so that he could tell staff when he wanted to go into the things like “She’s the best Coordinator we have ever had” ... community (“go” and “car”) and to communicate his feelings “I like everything she does” ... and “She listens to me.” The (“mad” or “sister” when he misses his family). Now he is residents’ positive statements are reinforced by Debbie’s signing and has even Skyped with his sister! staff, who have been greatly infl uenced by her leadership Ka’iionna used her own materials and equipment to and example. “She’s the best supervisor I have ever had” ... create the artwork for the book. Ka’iionna also spends time “Great support!” ... “Her attention to detail with all clients is and money creating artwork and décor for the group home. amazing” are but a few of the staff comments. She makes sure the home is decorated for each season and Says Debbie Blong: “I really enjoying working with people invests time, money, and energy that most people reserve for and over the years working in this fi eld, I’ve learned a lot their own homes. about myself.” She’s also used her computer graphic skills to help other individuals she supports. One gentleman has been experiencing symptoms of dementia – he was getting confused and entering other housemate’s rooms. Ka’iionna created a NEBRASKA modern, digitalized portrait of the gentleman and put it on his SHARON TEETS door. This was a way for the gentleman to identify his room, Mosaic Grand Island, NE and has reduced his confusion.

Sharon supports two men who live together. When you MONTANA consider what she’s helped DEBORAH BLONG them do, it’s quite remarkable Opportunity – and fascinating. Sharon Teets Resources, Inc. Once she realized their love Missoula, MT of all things Native American and Western, she helped them redecorate their home in Native American and Western art- It is apparent that challenges work and items, refl ecting their interests. She also took them do not bother Debbie Blong. to the Plains Museum, to Fort Cody, the Great Platte River Deborah Blong In her 20 years of working Road Archway, and the Stuhr Museum. as a DSP, Debbie is a major Conti nued on page 27

25 26 Recognizing Excellence Conti nued from page 25 the quality of life for individuals supported and to honor staff Sharon understands people need a place to relax and get away members. “It started with the annual picnic/staff recognition and suggested they create an outdoor retreat. Then the three of event. All individuals, staff, team members, and families are them went shopping and picked out fl owers, a birdbath, bird invited to this ‘family reunion.’ Shawn works with peers from feeders, and lawn sculptures. Sharon will often join them to other homes for food; he convinces community members to discuss daily events and these evening talks provide an donate time and resources for entertainment and door prizes,” opportunity to talk through any struggles they may be having. Brenda explained. While putting up Christmas decorations, Sharon noticed Shawn’s project management talent focused on vacations. that the snowman in the house didn’t seem “manly” enough First it was a simple jaunt to Disneyland for four people. Four for these men. Sharon was out shopping and found a years later, the 2014 vacation included 13 individuals and 6 Christmas moose that fi t with their décor. staff on a cruise. This required passports for everyone. Shawn One of these men, before coming to Mosaic, was homeless made sure it all happened. One individual returned saying “it and had no connection with his family, which really bothered him. changed his life.” Sharon helped him begin visiting his family in North Platte at least There’s that phrase again – changing lives! four times a year. Then she helped him save money so he could buy a camera to take photos during the visits. Once the photos from the visits started to accumulate, Sharon worked with him to create a scrapbook of his memories for him to always keep close. NEW JERSEY It is a treasure for him, to say the least! LYNETTE BERNARDO Community Access Unlimited Elizabeth, NJ

Lynette has moved up the NEVADA ladder quickly at her agency SHAWN TORRES – she has been promoted three Lynett e Bernardo Dungarvin times in 3½ years and is now North Las Vegas, NV an Assistant Director. She is all about advocacy in her DSP role. Her supervisor, Paul LaMaine, nominated her for the Shawn is a Program Coordi- DSP Recognition Award and says that Lynette works hard to nator and manages a group ensure that everyone becomes involved in advocacy at some Shawn Torres home that supports four men level. Most recently she has advocated that people she sup- – four lucky men. These ports attend nationwide conferences like SABE, AAIDD, and men, Shawn’s supervisor says, are given the opportunity to NJCDD. do just about anything they want to do. They volunteer at the “Lynette is most capable of taking on more responsibil- police department. They attend all of the Special Olympic ity as she has built a strong team along with her leadership in events. Just as important, Shawn stresses the importance of ensuring our people live meaningful lives in the community,” independence and independent living skills. One example is LaMaine said. “Lynette has successfully helped transition a cooking. Shawn made sure they could prepare a full dinner member from a supervised apartment program to more inde- and also barbeque on a grill for which they budgeted and pendent living in a supportive living apartment program. She saved. Now they host parties and barbeque for their guests, also worked in getting approval for vocational rehabilitation sometimes as many as 50. services whereby the person obtained a good paying job in the Relationships with these men spill over to their families. community.” The families truly trust Shawn. “He helped mend broken Lynette continues to develop great relationships with not family relationships and helped an individual understand and only the persons she supports, but with their family members, accept the need for a family guardian as a way to prevent state-appointed guardians, the community, and other employ- being homeless again,” says Brenda Hill, his supervisor who ees. She is described as patient, respectful, positive and con- nominated Shawn. fi dent in ensuring that all of the people supported have their The most important advocacy role that Shawn provides is needs met. They rely heavily on her to make sure she helps as a coach for self advocacy. Shawn teaches individuals their them obtain jobs, move into more independent living situa- rights and how to stand up for them. He’s a natural leader who tions, foster relationships among other individuals, and make motivates the organization to take on projects that enhance stronger decisions in their lives.

27 NEW MEXICO NEW YORK KATHEY KINSEY NELSON MACHADO Dungarvin YAI Farmington, NM Centerreach, NY

When Lisa Sterrantino nominated Kathey is a Residential Nelson for New York’s recipient Coordinator with fi ve of the DSP Recognition Award, Kathey Kinsey years of experience in the Nelson Machado she said: “Nelson, who schedules disabilities fi eld. In addition 5 a.m. dialysis appointments so he doesn’t miss time support- to her role at Dungarvin New Mexico, she’s also a full-time ing the residents, knows what it’s like to be different.” Born Treatment Foster Parent of three children, which requires a with chronic renal failure, Nelson had a liver transplant when tremendous amount of her time. She does not allow that to get he was 15. in the way of the great work she does for those she supports. “I know how it feels to be different and not have as much Kathey was instrumental in establishing a relationship freedom as we would like,” says Nelson, who is on the between the individuals she supports and the People First national kidney donor list again. Nelson shares his mother’s group. She encouraged and backed one person in his bid words with those he supports: “There’s no room for negativity. to run for president of the group. Kathey was key in Turn it around and turn it into something good.” involving persons with the Work Hard Play Hard conference That positive outlook is what helped one man with major that supports people with disabilities to learn to be advocates. authority issues connect with Nelson and begin to trust him. She researched and secured funding from The Arc so that Nelson “doesn’t tell me what I can’t do…he doesn’t judge everyone who wanted to attend would be able to do so. me,” the man said. With his growing confi dence and support Kathey also set up volunteer opportunities at a local from Nelson, he wrote to state offi cials about the importance ranch, Hearts and Minds. This opportunity allowed people to of funding for his services and met with offi cials at local discover a new love of horses and ranching. It also opened up legislative breakfasts. volunteer opportunities and job sampling for over 15 people in In addition to working as a DSP, Nelson kept his second the day program. job as a waiter for extra income. However, when he needed DeAnn Fierro, Kathey’s supervisor, says that Kathey more dialysis, he had to give up one job. Despite making supports the residential program in picking up extra shifts, much more money at the restaurant, he decided to keep the although she is a day program staff member and is not more fulfi lling position as a DSP. Nelson is adamant about required to offer such support. “She will work overnights or ensuring his 3.5-hour dialysis treatments, 3 times per week, weekends to ensure the people in services have stability, and don’t interfere with work. His positive attitude is inspiring and by doing this, she must also assure that her family’s needs are rubs off on staff and, especially, the residents. “They’re like provided for while she is working,” DeAnn says. my other family,” he said. “I feel terrible when I don’t see the Kathey mentors new staff in both the day program and guys. If I’m on vacation, after a few days I’ll start wondering residential services. She offered support to the Program what they’re up to.” Directors in residential services in mentoring new Residential Coordinators. Kathey will take the initiative and run the day program when her Program Director is out of town.

NORTH CAROLINA SHAWRON OLLISON ResCare Residential Charlotte, NC

Shawron wears a lot of DSP hats. He is a full-time Shawron Ollison employee at one of the agency’s group homes, but

28 Recognizing Excellence also comes in each morning at another home to cover vacant shifts and to assist in supporting some of the more challenging NORTH DAKOTA individuals. A DSP for fi ve years, he has become a vital player PAUL ERDMANN in supporting individuals who are transitioning from the group Fraser, Ltd. homes to the day program. He ensures the transition is smooth Fargo, ND and he facilitates social interaction between the individuals. He has developed a special bond with one person who had This is a DSP who pays close challenging behaviors. Shawron has helped lessen his episodes attention to those he supports. substantially. This has also had the effect of making the entire Very close attention. That skill group home run more smoothly. He demonstrates positive role is an integral part of the job – un- Paul Erdmann modeling in a leadership role when relating to the individuals derstanding each individual’s needs within the home. and interests. Paul noticed that one man he supports had an Shawron treats others with the respect that is deserved. He interest in working in a woodshop and building things. So Paul frequently voices his concerns about client care and individual and the man went shopping for wood. They developed a bud- needs. He has each individual’s best interest at heart and get to build a workbench for his home. They worked together ensures that sentiment is echoed throughout the home. His on the project for over a month, including when Paul took this advocacy work is signifi cant for those people he supports. man to a wood shop to cut all the pieces. Then they built the Shawron often incorporates an individual’s mannerism in bench. When it was done he showed the bench to everyone his own actions. This helps to foster growth in that individual and is very proud of his accomplishment. by completing steps to promote independence within their Paul also was supporting a 19-year-old man with autism own home. who had a hard time with most social situations and struggled to engage with people his own age. The young man liked cars

Conti nued on page 30

29 Conti nued from page 29 for her right to live her life without restraints and to use her so Paul took him to a car show. At car events he lights up and remaining time as meaningfully as possible. She is now 115 engages anyone about cars. Paul has a relaxed attitude and a pounds again and enjoying her life with her roommates,” says calm demeanor that soothes and he is able to talk to him on a Tony Thomas, Welcome House’s Executive Director. “This is level that only the two of them understand. something that is way, way above and beyond normal good Paul was among the staff members who volunteered when DSP practice. Her client is now fully recovered and enjoying group homes were evacuated because of a fl ood. Paul went her life back in her home with her roommates.” with the people the agency supported to a hotel 100 miles away. During this time Paul spent a about a week away from his family. Paul remained positive during the stressful situa- tion and helped the people he supported adjust to the change. Paul also was involved in planning activities during the trip to help the people stay calm and reduce their anxiety. OKLAHOMA GLORY HONEA Dungarvin Norman, OK

Many DSPs are very good at going the OHIO extra mile. Glory, an Agency Companion ALEXANDRA KONCAN for Dungarvin Oklahoma, goes that extra Welcome Home mile and then some for two men she sup- Glory Honea Westlake, OH ports. One young man moved into the home Ohio’s Recipient of the DSP in 2006 when he was 14 with violent behaviors and elopement Recognition Award personifi es issues. Glory asked questions, did research about him and two tenets of the NADSP Code discovered that he was taking the wrong medications. Once Alexandra Koncan of Ethics: “Promoting Physical the correct meds were in place, this young man’s life stabi- and Emotional Well Being” lized. He went on to graduate high school, has exceled at a and “Advocacy.” Alexandra Koncan fought for a woman sheltered workshop, and is now in a pilot educational program she supports; it’s not an overstatement to say that she saved at Oklahoma State University. He has a part-time job at a local her life. Doctors told the woman’s family that she was in the Mexican restaurant and Glory still supports him. “end stages” of her life and that it would be better to keep her The other young man presented a different set of chal- medicated. The woman told Alexandra “they are killing me.” lenges. He spent much of his childhood in institutions. He was This was an active woman who was used to bowling, baseball living in one when Glory became acquainted with him and games, and going to dances with her boyfriend. advocated for him to move in with her. The letter nominating Each week for a month Alexandra met with the family her for this honor describes what she dealt with and overcame: and doctors, pleading that they allow the woman to live the “This young man had multiple medical issues that hindered remainder of her life fully – not medicated and in a bed with his growth. He had a history of setting fi res, and an obsession a feeding tube and a colostomy bag. The family and doctors with knives and blood. After three years with Glory he learned fi nally agreed. how to tie his shoes, how to eat, and how to talk. He now During the woman’s hospitalization, she would become holds a job at a workshop. He is able to speak full sentences combative if Alexandra was not there. The staff wanted to use and is working on using knives appropriately.” He’s a different restraints. Alexandra convinced them otherwise and showed person now and calls Glory “Mom.” them how to handle her. Her safety was never at risk once staff Glory and her husband take these two men on vacations. knew how to work with her. Alexandra canceled her vacation They saved for new luggage, new clothes and got passports. plans and stayed with her at night so someone would be with They attend Special Olympics and camps together. her. She worked her normal schedule load of 40-plus hours Glory does not mind going that extra mile! and then would go to the hospital to relieve the family so that they could get a full night’s rest. “This woman was close to death and had dropped to 80 pounds and could not eat, drink or stand up. Alex fought

30 Recognizing Excellence of 14 years at Keystone. Each story involves the people she supports. Muriel started planning her wedding in 2007 and asked a OREGON woman she supports in their group home to be a bridesmaid. TARA McINTOSH It was truly a special moment and an event she never forgot. Dungarvin Muriel had to locate an accessible venue to host the wedding, Portland, OR accessible transportation to the bachelorette party and a suit- able place for the party. It all worked out beautifully. Tara works three days a When a young man moved to his new home he had to week as a live-in DSP get acclimated to his new surroundings. Muriel recognized serving an individual with Tara McIntosh this and spent a good deal of time getting to know him. She cerebral palsy and bipolar learned that he had a special interest in soccer. She made sure disorder. She focuses on supporting this man’s independence. he attended tournaments and stayed involved. He also had a She has him out in the community now, making friends and desire to attend a specifi c camp, but the camp was not accept- working on behavioral issues. Tara is supportive of his Indian ing new members. Muriel was persistent and convinced the heritage and provides activities at the home such as Indian- camp to accept one more applicant. At a social event later this prepared meals and assisting in planning and participating in man said of Muriel: “She has helped me be a better man.” Indian community events. Since working with Tara, he has Two ladies who lived in the home where Muriel worked participated in a marathon, attended men’s support groups, and enjoyed going to the beach but had not been to a beach since learned more about his heritage. childhood. So to the beach they went, wheelchairs and all. Since working with Tara, he has been more engaged in When the wheelchair would not go through the sand, Muriel completing day-to-day tasks in his apartment. She makes and another staff member carried her to the beach. When the mundane tasks such as cleaning and cooking into fun activities ladies got to their spot on the beach, they were able to enjoy by having a positive attitude and giving him plenty of positive the waves and sand under their feet and could not believe encouragement. He now has a sense of pride in the meals he how wonderful being on the beach felt again. Muriel turned a helps prepare that are nutritious and in line with his Weight dream into reality. Watchers diet. They have completed art projects together and decorated his house with the art they create. She helps rear- range his furniture, since he is physically unable to complete this task from his wheelchair. Tara uses creativity with him when he is struggling with RHODE ISLAND CHERI AVEDISIAN symptoms of his mental illness. She knows him well enough Community Living of to know that before he begins to “cycle” she will use humor, Rhode Island will dance with him in his wheelchair and often will get him Warwick, RI outdoors. These are interventions that were not occurring be- Cheri Avedisian’s biggest fore she began working with him. Since that time, his serious impact at Community is aggressive behaviors have disappeared and the way he com- her support for the past municates his needs is positive. Cheri Avedisian fi ve years of a woman who Another life changed and enriched by a talented DSP! experienced a myriad of health and safety issues as she was living on her own with a limited number of supports. This woman has issues with trust. For the most part all she knew PENNSYLVANIA were the vices of street life – drug abuse, peddling, fraud and MURIEL GABRIEL scams, to name a few. When Cheri became her DSP, she laid Keystone Human Services a solid foundation for her by teaching the woman how to have Lancaster, PA implicit confi dence of self, money management, doing house chores, cooking, hygiene, and above all safety and protection A bridesmaid in a wedding…. from unsavory people that create signifi cant emotional chal- going to soccer camp…. the lenges. Muriel Gabriel sand and waves at a beach. There “Cheri thrives on challenges by helping those she supports is a common thread running in enriching their lives through hard work and making positive through those words and that thread is Muriel Gabriel, a DSP Conti nued on page 30

31 Conti nued from page 31 self-advocacy group. She recently took on the monumental changes,” says Joseph Onyejose, the organization’s task of taking 11 self-advocates to the national SABE Executive Director who nominated her. “Cheri has Conference in Oklahoma City. She is known at Black Hills consistently gone above and beyond, and was offered a as a “person-centered thinking coach.” managerial position which she turned down because she wants Here are a few more words about her: “Generous to a fault, to maintain direct contacts with the participants she supports.” both with her time and resources, Lisa assists people who need She recently accepted a promotion to a Lead Staff position her support day or night, not just when she is ‘on shift’. Lisa to continue with her unmatched quality of mentoring support is caring, compassionate, and patient with everyone, no matter services. Cheri has provided more supports to individuals who what challenges they face or mess they may fi nd themselves in!” live independently. She made donations of clothes and Each year the agency selects three staff members to the furniture to those without family members during the “Hall of Fame” – its highest recognition for the most respected holidays and Christmas periods. and accomplished staff. Lisa, of course, is in the Hall of She is a big advocate of and believer in community inclu- Fame! sion and community integration. She built an interesting community integration program around four other agency participants who engage in regular routines with Cheri every Saturday – family dinner nights, dancing, and visits to casinos. TENNESSEE JENNIFER NEELEY She is one creative and focused DSP! ResCare HomeCare Clarksville, TN

Jennifer Neeley knows that there is more than one way to SOUTH DAKOTA skin a cat. Tennessee’s Direct LISA BATTEEN Support Professional Recog- Jennifer Neeley Black Hills Works nition recipient recently put this Rapid City, SD philosophy into action. She’s spent hours assisting the people she supports in creating and developing online social networks When you read the for themselves. One woman she supports can’t leave her home following words about without assistance. The new Facebook page that Jennifer cre- Lisa Batt een Lisa Batteen from her ated allows her to reach out and communicate with her friends letter of nomination, you and others. The improvement in the woman’s disposition is will understand why this DSP of 24 years was selected as remarkable and she now believes that she has self-worth. South Dakota’s recipient of the Direct Support Professional Another woman she supports was taking a lot of medica- Recognition Award: tions. Jennifer developed a close and trusting relationship with “Lisa has long term, trusting, and genuine relationships her and helped the woman reduce her pain medicine by 80%. with the people she supports and their families. She provides Now she is using only over-the-counter meds to control her her personal cell phone number and people supported and/or pain. “When I interviewed the woman,” wrote Kathy Freed in family members frequently text her. She is loved and admired Jennifer’s nomination, “she said that Jennifer is like her own by all. She can be counted on to mentor and support oth- daughter. Jennifer can complete her sentences and knows what ers. Lisa is a very good teacher, taking the time to show and she needs prior to her asking. She said Jennifer ‘saved my life’.” explain things in an understandable way. She patiently and Jennifer is described as a strong advocate for the people honestly explains the potential outcomes of choices people she supports. She advocates for the medical equipment and may make, and they know she does so from the heart…. Lisa supplies necessary to make living environments safer and to believes she is doing what she was meant to do, and that she is help the individuals she supports maintain their independence. making a difference in people’s lives. Lisa Batteen was born One of the most recent accomplishments was to work with an to do this work; she personifi es the ethics and qualities of an individual’s doctors and family to obtain an electric wheel- excellent DSP.” chair. Another of her efforts was to fi nd a local dentist who For 19 years she was a job coach/instructor at Ellsworth will provide very needed dental care for the people she serves. Air Force Base as part of a federal food service contract. Lisa After talking with Jennifer, the dentist agreed to do all of the is one of the agency’s advisors for the very active People First dental work pro-bono early next year.

32 Recognizing Excellence TEXAS UTAH LATASHA LOVE CAROLE DAVIS Mosaic ResCare HomeCare Waco, TX Ogden, UT

“Lele,” as she likes to be The woman Carole Davis supported called, is a full-time student was 99 years old. After 20 years in

Latasha “LeLe” Love at McLennan Community the field, Carole understands the Carole Davis College and a full-time DSP importance of social interaction in all as Lead Staff at a group home for young men. Being given the of our lives. That’s why she wasn’t about to allow this lady she Direct Support Professional Recognition Award for Texas is not supports to be isolated because she was bed ridden and didn’t her fi rst honor. She has been recognized for two consecutive want to leave the house. Carole encouraged family, friends years as an Outstanding DSP and received Employee of the Year and people from church to come and visit her. Carole also Recognition in 2014. She provides supports for the agency’s most helped move her bed into the living room of her home. This diffi cult and behaviorally challenged individuals. made it easier for family and friends to spend time with her In addition to her typical work-related duties, Lele volunteers and allowed her to see out the windows to watch the seasonal as an Assistant Coach for the Special Olympics bocce ball, changes, to enjoy sunrises and to help her know what time of basketball and track and fi eld teams. She is the liaison between year and time of day it is. the school system, therapeutic supports and the organization, Carole was at this woman’s home for 18 months, provid- ensuring that all parties work cohesively. ing an array of supports and becoming part of this woman’s Lance Harris, a Special Education teacher for one of Lele’s family. Carole’s letter of nomination was written in November individuals, shares this example of how she handles issues: “It 2014. On February 21, six weeks shy of the woman’s 100th was a very bad day for one young man. He was having a severe birthday, Carole attended her funeral services. “I really and emotional outburst and refusing to leave the classroom. We truly miss her,” Carole says. “She was like my Grandma in- contacted Ms. Love and as always, she answered the phone. With stead of my client that I supported.” Lele’s intervention, the behavior of the student stopped almost Carole spent so much time with her that she usually knew immediately.” He added that Lele has a “nurturing authority” that what she wanted before she would ask for it. They enjoyed her individuals respond to and he is secure as a teacher knowing teasing one another. The woman would sometimes say: “I there is someone like her who his students go home to every day. don’t like you doing that” even though it needed to be done. Another young man she supports was having repeated severe Carole would reply, “Well, when you get to feeling better you emotional outbursts every day in class around 2:30 p.m. – physi- can kick me.” The woman would then say “I have one bad cally assaulting the teacher and destroying property. It was Lele leg” and Carole would tell her, “OK, kick me with the other who intervened and discovered the cause for the outbursts – he one.” needed an afternoon snack. Because it was close to the end of the Carole’s nomination letter said this: “Carole is willing to school day, they would decline his request for a snack. He is now stay with her client as long as needed. She is more concerned allowed a snack during class to curve these behaviors and it’s with her client being happy and healthy and having someone working. to care for her than her own time off.”

33 when La’Shon came into, and changed, her life. This woman spent most of her life wearing arm splints because of self- injury behavior. She is almost blind from injuring her own VERMONT ANASTATIA GRIFFITH eyes. She spent many years using self-abuse as a means to Families First, Inc. escape tasks. La’Shon’s ability to build a trusting relationship Brattleboro, VT with this woman has helped her learn new ways to manage her frustrations without having to engage in dangerous behaviors. This woman didn’t trust people or work well with people Anastatia “Anna” she didn’t know. But La’Shon was able to build rapport with Griffi th is a Community her almost instantaneously. La’Shon began working one-to- Anastati a “Anna” Griffi th Outreach Specialist who one with her in the evenings. Previously, when the splints were has worked with a young removed she would begin self-abusing if someone was not man for fi ve years. After he graduated from high school, Anna, holding her hands. With La’Shon’s support, she has been suc- then his paraprofessional, remained his support person. She cessful for four hours each evening with no splints and now was so dedicated to him that she quit her job at the high school helps in setting the table, going grocery shopping, to meetings, and began working at the agency to support him at a much and to dinner both at home and out in the community. La’Shon lower salary. This was at a time when job security was rare in is the primary trainer with all DSP’s on how to work success- Vermont. fully with this woman. Anna has been very creative with her supports for this The woman trusts La’Shon so much so that she was able young man. She’s there to help him communicate. He’s to work with this woman to allow a physician to complete actively involved with a theater troupe and be it rehearsal or the necessary assessments to get her a new pair of glasses. a performance, she’s there with him. She put her technology And that required a great deal of trust – something La’Shon skills to good use, helping him use his iPad to create check- specializes in! lists, pictures of chores to be done, his daily schedule and his budget. Because of this he is living an independent life in his own cabin, cooking his own meals and living the happy life that he loves. WASHINGTON Anna also has a unique system in place to help keep him RAMSAY LIULA on task. It is an “I do, We do, You do” strategy in which Anna Aacres shows him how to perform a task – “I do.” Eventually he joins Seattle, WA Anna in the task and they complete it together – “We Do.” Finally he is able to perform whatever the task independently When the conversation – “You Do.” comes around to Ramsay, This man’s mother says this about Anna: “She goes above the concepts of “Self Ramsay Liula and beyond in all that she does for my son. Her steady combi- Determination” and nation of presence, playfulness and order support him in being “Person-Centered Supports” the most independent person possible.” describe this DSP’s approach to his role at Aacres. This is clearly seen in his support of a young man in his group home for the last two years. Ramsay has partnered with this man in the “Make a Difference” workshops, where this individual has the opportunity to see himself as a valued member of the community. Together they made an agreement to take part in VIRGINIA an ongoing Learning Journey, helping him discover ways LA’SHON ALLEN Chimes Virginia Inc. he wants to use his interests and talents. Today, he enjoys Fairfax, VA speaking in public, talking to people, meeting new people, and reconnecting with his musical talents. His supervisor, Marcy McCabe, wrote this in nominating La’Shon Allen has spent 27 Ramsay: “He steps in where he sees a need. This young man years as a DSP. In 2013 she needed his guitar repaired and Ramsay found someone to took on perhaps the biggest La’Shon Allen repair it. He needed guitar lessons but was experiencing fi nan- challenge of those 27 years. A cial problems – Ramsay found free lessons for him. He wanted woman moved to Chimes from a state institution and that’s

34 Recognizing Excellence to get out more and interact with more people – Ramsay found WEST VIRGINIA him a church. He wanted to present at a professional forum, so CHRISTOPHER TAYLOR RESCARE RESIDENTIAL Ramsay not only accompanied him, but helped him develop KEYSER, WV a PowerPoint presentation. The relationship he has developed with this man is a mutually strong one, and he could not be “If you’re with more thankful for it.” Christopher Taylor, The relationship that has developed between Ramsay and Christopher Taylor chances are good that this man is a happy and solid one and it shows. As Ramsay you’re going to be doing states, “Now I serve from the heart – what I have learned, I something interesting.” That’s how Michael Summers listen from my heart and it has helped him in his home life as introduces us to the person he nominated for the Direct well as in our work together. Now we can talk as friends, now Support Professional Recognition Award. “One of the people he will come to me when he needs something.” Christopher supports is challenged by social interaction and community participation due to his diagnoses. One of the things that has made the biggest difference in the individual’s development is introducing him to Christopher’s family. With guardian approval, Christopher brings the individual to picnics and other celebrations, and he has participated with great success. Because he trusts Christopher, his behaviors have decreased and he is fi nding greater enjoyment in participating in the community.” Conti nued on page 37

35 36 Recognizing Excellence Conti nued from page 35 She has been supporting these men for two years and they Christopher has been a DSP for eight years and also uses are inseparable. She goes to events around town with them. those skills at home. He has a daughter with developmental She never fails to help them have fun. Jeanne has a caring, disabilities and as you would expect, he has been a very loyal, supportive relationship with all three and treats them the way dedicated advocate concerning her educational needs. He she treats anyone. learned American Sign Language to communicate with his Jeanne encourages them to speak for themselves and has daughter – skills he is using with one of the non-verbal men he helped the men build their self-esteem by making sure they look supports in an attempt to increase the individual’s ASL skills. good, no matter how much or how little money they have. As Christopher has excellent rapport with the people the you can imagine, their bond is a strong and special one! agency serves. He has been trained on the therapeutic pro- gramming and behavioral needs of other individuals so he can work with them as needed. He is described as always remain- ing calm and encouraging during behavorial incidents, never raising his voice and always having respect and compassion for the person. WYOMING BRANDI BRISTOW ResCare Residential Cheyenne, WY WISCONSIN JEANNE GEBHARDT Brandi and the woman Dungarvin she supports spend a lot of Madison, WI Brandi Bristow time in the community. They make about 20 visits a week to a gas station where this woman can get a cup of ice Jeanne, a Dungarvin employee Jeanne Gebhardt for two years and a DSP for 30, and visit with the attendant. They also volunteer at a bakery committed the single greatest act of service in March 2014 – and the Salvation Army. She calls Brandi her “wing man.” You she saved the lives of the three men she supports. The morning see one of them, you see both of them. They smile a lot, joke a began just like any other Saturday morning. She was helping lot and simply enjoy being together. them in the apartment with their morning routines as they The woman Brandi supports is diabetic and being healthy, were planning for a busy weekend. Let’s let her supervisor, eating the right foods and exercising are all hard for her. Veronica Polacek, tell the rest of the story: Brandi has been creative in getting her to exercise and praises “As Jeanne was helping one of the men get ready for the her when she eats well. Brandi knows that this woman loves eventful day ahead, one of the other men began to yell. As she to help people, so now she “helps” Brandi exercise by walking turned to look, she saw fl ames and smoke billowing from the around the lakes and the malls with her. She’s also “helping” dryer. The smoke coming from the dryer was thick and black; Brandi learn healthier eating habits by modeling to her what a it was soon diffi cult to see anything in the apartment. Jeanne healthy diet looks like. quickly sprang into action and contacted emergency services. “Brandi is a model DSP who puts her heart and soul into She began to assist the men to transfer to their wheelchairs her job,” says her supervisor, Shea Sparks. “She goes above and exit the apartment. This was no small task as all three and beyond to provide person-centered supports and never men were in different places in the apartment doing different tells this woman how to spend her days, how to do things or things. Two other staff, who were working in a different apart- what she should do with her life,” Ms. Sparks said. “Brandi ment in the building, as well as a neighbor, were instrumental helps her to be as independent as possible and to live the life in assisting with the swift evacuation. Jeanne’s ability to that she wants to live.” remain calm and focus on getting the individuals to safety was literally the difference between life and death.”

37 38 Recognizing Excellence Congratulations Kaiionna!

2015 MISSOURI DIRECT SUPPORT PROFESSIONAL OF THE YEAR

Our clients, staff, & Board thank you for your hardwork and dedication to Emmaus.

We are very proud of you and all that you have accomplished!

www.EmmausHomes.org 636.534.5200

39 40 Recognizing Excellence 41 NOTES

42 Recognizing Excellence NOTES

43 44 Recognizing Excellence