HARDLINES.CA CONNECTING THE HOME IMPROVEMENT INDUSTRY SECOND QUARTER / 2018 ONE CLICK AWAY See how some retailers are reaching out in a fun way SMALL, BUT MIGHTY These stores have small footprints, but they don’t worry about filling anyone else’s shoes HOME IMPROVEMENT QUARTERLY WHAT’S IN A NAME? One independent chooses to make his own brand FEATURE STORY LOSING SIGHT OF THE BIG PICTURE Retail is in a time of change. But dealers may be getting too caught up in online terms and trends and losing sight of the big picture: retail is about experiences. Canadian Publications Mail Agreement # 42175020. POSTMASTER: Send address changes to Hardlines Home Improvement Quarterly, 528 Queen Street East, Toronto, ON M5A 1V2 OUR TEAM HAS BEEN A KEY ELEMENT IN CANADIAN DEALERS’ SUCCESS SINCE 1967 To learn how BMR can help you build your business, contact Pierre Nolet, Vice-President, Business Development.
[email protected] | 514-213-9162 | bmr.co HOME IMPROVEMENT QUARTERLY SECOND QUARTER / 2018 • VOLUME 8, NO. 2 528 Queen Street East, Toronto, ON M5A 1V2 • 416-489-3396 @Hardlinesnews • www.hardlines.ca EDITOR-IN-CHIEF PUBLISHER Michael McLarney Beverly Allen
[email protected] [email protected] EDITOR VP BUSINESS DEVELOPMENT Sigrid Forberg David Chestnut
[email protected] [email protected] STAFF WRITER MARKETING DIRECTOR Geoffrey McLarney Katherine Yager
[email protected] CONTRIBUTING WRITERS John Caulfield ACCOUNTING You know they’ll never, ever, just stay in the bath. Frank Condron
[email protected] Rob Wilbrink Bill Wilson ADMINISTRATION Michelle Porter ART DIRECTION
[email protected] Shawn Samson TwoCreative.ca Hardlines Home Improvement Quarterly is published four times a year by Hardlines Inc., 528 Queen Street East, Toronto, ON M5A 1V2.