Governance of the Great Ocean Road Region

Great Ocean Road Community Views Report

B100 GOVERNANCE OF THE GREAT OCEAN ROAD REGION

Community Views Report

July 2018

i Contents

1. Introduction 3 Purpose of this report 2. Engagement Overview 4 Approach 4 This report outlines the community Who we heard from 6 and stakeholder views on the governance of the Great Ocean 3. Feedback 8 Road region. The analysis has Key Themes 8 been structured around the Feedback by location 12 eleven questions posed in the Feedback by question 14 Governance of the Great Ocean Road Region Issues Paper and 4. Appendix 1 28 from a place-based perspective at the locations where face to face engagement activities occurred. The Apostles at sunset. Source: © surfcoastimages Top 5 things people love 573 about the Great written responses Ocean Road region received

Nature and 1 >780 environment face-to-face conversations with people 2 Identity and feel of 2032 local towns visitors to the website Culture, history 3 and heritage

Location and 4 accessibility There is strong support for 21 establishing a new single briefings, listening posts entity to manage the Great Recreation and open house sessions 5 Ocean Road opportunities Great Ocean Road Community Views Report

Introduction

Project description The Great Ocean Road is one of the world’s most scenic and iconic touring routes Project timeline and one of Australia’s most recognised tourism destinations. May 2017 $1.3 million State budget allocation The governance of the Great Ocean In September 2017, the Victorian The Issues Paper was available for Road is complex and fragmented. Government established the Great public comment for six weeks and Sep 2017 At present, there are 30 responsible Ocean Road Taskforce (the Taskforce) submissions closed on 30 April 2018. Taskforce established organisations with accountabilities to review the current governance In support of this, a comprehensive covering strategy development and arrangements and recommend community and stakeholder Nov 2017-Feb 2018 implementation, land-use planning reforms to: engagement program was undertaken. Critical Issues and Opportunities and development, management •• strengthen protection of the Engagement activities were identification and administration, infrastructure landscapes undertaken in a range of locations delivery, asset maintenance, within the region as well as Melbourne Dec 2017 – Apr 2018 •• improve the visitor experience emergency management, investment and supported by online engagement Investigations facilitation, destination promotion •• provide greater certainty in via the Engage Victoria platform. and brand stewardship. Responsibility land-use planning. Mar 2018 for managing contiguous coastal Release of Governance of the Great The Governance of the Great Ocean Ocean Road Region Issues Paper foreshore, public open spaces and Governance of the Great Ocean Road Region Issues Paper Road Region Issues Paper was released parklands along the Great Ocean on 21 March 2018 to promote discussion Road is also fragmented with 11 Mar – Apr 2018 and seek feedback on opportunities different Corwn land managers. This Community consultation to improve the oversight and current management model provides management of the Great Ocean Road Governance of the challenges in planning and delivering and its landscapes. These opportunities GREAT May 2018 for the future in a co-ordinated manner. OCEAN included the establishment of a new ROAD Analysis of community feedback management model, the development REGION The Victorian Government allocated Issues Paper i $1.3 million in the 2017-18 State Budget of an overarching strategic framework Jun – Aug 2018 to ‘simplify the complex management plan, establishing a lead agency and Taskforce deliberations arrangements’ in a direct response improved funding arrangements. to the issue being raised as a priority This document can be found at www. Aug 2018 planning.vic.gov.au/policy-and-strategy/ by local communities in regional Co-Chairs Report to government assembly forums. great-ocean-road-action-plan 4 ENGAGEMENT OVERVIEW Great OceanRoad Community Views Report networks andcommunities. websites andintheirnewsletters to theirown within thestudy area to promote ontheir peak bodiesandlocalcommunity groups also provided to thefive councils, relevant (Facebook, Twitter, LinkedIn). Material was website andDELWP’s socialmediachannels (DELWP) website, the EngageVictoria Land,WaterEnvironment, andPlanning of ways, of includingontheDepartment to participate were promoted inavariety the consultation process andopportunities Region Issues Paper(the Issues Paper), The Governance of theGreat Ocean submission form. online viaasurvey, online mappingtool or in person; viaawritten submission; or People were invited to have theirsay opportunities andformats for participation. of perspectives,range andto provide awide was designedto capture awiderange of Road, thecommunity consultation process and visitors interested intheGreat Ocean and diversity of users, localcommunities Given thelarge study area, andthenumber Approach for theGreat OceanRoad. Stakeholder andcommunity views were soughtonthefuture management arrangements Engagement Overview 5. 4. 3. 2. 1. on thefollowing questions: management modelandsoughtfeedback The Issues Paperproposed anew

Issues Paper)? that we have missed (inchapter 3of the Is there any criticalissue oropportunity the organisation/business? Region? Ifso, what are thekey issues for from visitors to theGreat OceanRoad community organisation, that benefits business, orare you amember of a Do you work for, own oroperate a to seechanged? and itslandscapeswould you mostlike What aspectof theGreat OceanRoad to seeprotected? and itslandscapeswould you mostlike What aspectof theGreat OceanRoad Ocean Road anditslandscapes? What doyou love mostabouttheGreat 11. 10. 9. 8. 7. 6.

options? to evaluate themanagementmodel What criteria shouldtheTaskforce use models/options we shouldconsider? Are there any othermanagement arrangements? addressed inthefuture governance What current constraints needto be Ocean Road Region? Strategic Framework Planfor theGreat coordinate implementation, of a to oversee and thedevelopment, establishing anew organisation What are your thoughtsabout for theGreat OceanRoad Region? covered inastrategic framework plan What elementswould you like to see principles (on pages40to 41)? to theoverarching policy, goalsand Do you have any suggested changes

available online. version of theshort-form survey was also at theTwelve Apostles, andamandarin ranger helpedcapture theviews of tourists home owners. Amandarin-speakingpark to capture part-time residents andholiday Fairy. Asession was alsoheldinMelbourne Bay, Campbell,Warrnambool Port andPort Torquay, Anglesea, Lorne, Wye River, Apollo the Great OceanRoad, withsessions heldin views of thedistinctlocalcommunities along geographically dispersed to capture the Public open-house sessions were sessions. briefings, listening postsandopenhouse through conversations, face-to-face Community views were actively sought conversations face to face >780 the website visitors to 2032 responses written 573

Community consultation, Twelve Apostles 5 6 ENGAGEMENT OVERVIEW Great OceanRoad Community Views Report and-strategy/great-ocean-road-action-plan) available ontheDELWP website (www.planning.vic.gov.au/policy- process canbefound atAppendix1.Submissions andsurveys are list of organisations whoparticipated inthe community engagement government organisations, councils, peakbodiesandbusinesses. A individuals (499). Therest were from community/user groups, Of the573 written responses received, themajoritywere from Who we heard from Total number of contributors =573 Written responses received 499 Individuals 7 Local Government 7 Peak Bodies 14 State Government 20 Community &UserGroups 26 Businesses Local business owner Secondary residence Attend/participate Primary residence Regular visitor Employment in anevent Recreation Volunteer Other* Total number of peopleresponded =306 What isyour connectionto theGreat OceanRoad area? mandarin speakingvisitors. to thisquestion, andthisquestion was notincludedonthesurvey to respondents. Note thatnotallof thesurvey responded participants with secondaryresidences makingupahighproportion of other in theGreat OceanRoad region, withregular visitors andthose Ocean Road region. Mostcommonly, survey lived participants Survey respondents were asked abouttheirconnectionto theGreat * employee of Parks Victoria or a coastal committee. acoastal or Victoria Parks of employee government, local groups, environmental neighbours, near included Other 7 8 15 24 30 43 48 50 81 A significant number of respondents were from the Great Ocean The response type (face to face/written) varied depending upon Road area and from other parts of Australia outside of the Great location. More face to face conversations were held in Port Fairy, Port Ocean Road area. Campbell, the Twelve Apostles, Wye River, Lorne and Anglesea, while written submissions were the predominant response type in Apollo Bay, Torquay and Melbourne.

Where do you live? Response type by location

Total number of people responded = 573

141 25% Victoria Port Fairy 80 54 447 78% Warrnambool 14 14

Port Campbell 24 2

Twelve Apostles 153 0 213 Great Ocean Road 37% region* Apollo Bay 37 47

Australia Wye River 40 25

Lorne 85 20

Anglesea 120 68 12 2% Torquay 12 25 114 Melbourne 20% 12 109

Face-to-face Written Responses

No Answer International

*Great Ocean Road region includes Mayne, Corangamite, Colac Otway and Surf Coast Shires, City of Warrnambool 7 8 FEEDBACK Great OceanRoad Community Views Report of theGreat OceanRoad region. There isstrong stakeholder for anew andcommunity approach support to themanagement Key Themes Feedback implications. climate change road safety and protection, environmental final on report is neededinthe More emphasis option. nothing isnotan required -doing Major changeis A number of key messages emerged from the community engagement process: environs. Ocean Road andits manage theGreat a singleentityto establishment of forsupport the There isstrong region. Great OceanRoad elements of the the mostvalued environment are Nature andthe needed. framework planis and astrategic for theregion of thefuture A shared vision identity. its own distinct unique and has Ocean Road is along theGreat Each community desired. arrangements is governance on any new engagement Further needs to change. traffic and tourism Management of happen asquickly aspossible. management arrangements needsto We were told thatchangesto funding for criticalinfrastructure. government areas ontheallocationof and creating inequities between local is perceived to bureaucratic beinefficient, responsible agencies.Thecurrent system to navigate andinvolve too many to are too lackco-ordination, complex arrangements asthey are perceived changes to theexisting management There isahighlevel of for support major major changeisrequired. community thatspoke to us agreed that Most stakeholders andmembers of the doing nothingisnotanoption Major changeisrequired – of experiences along theGreat Ocean Road Gorge highlighted asunique. Thecontrast such astheTwelve ApostlesandLochArd pristine andspectacular, andlandmarks views were frequently described asmagical, prized, asare theflora and fauna. Coastal landscapes andseascapes are highly Ocean Road region.unspoiled Thevast, the elementsmostloved abouttheGreat nature experience andtheenvironment as Feedback overwhelmingly identifiedthe natural environment” ocean sceneryontheotherisbreathtaking and fauna ononesideandtherugged the balancebetweennativeflora landscapeisiconicfor Australia,“The and Great OceanRoad region most valued elementsof the Nature andtheenvironment are the The more frequently aspecific word is used ina response, thebiggerandbolderitappears inthe word cloud Total number of peopleresponded =453 Responses to doyou thequestion “What love mostabouttheGreat OceanRoad anditslandscapes?” quiet nice great small drive great weather lots vista clean beauty groups coastline beautiful roads free ﬂora general walk scenic view wildlife peaceful like unspoiled peace beach close forest cliffs see fauna road busy views beaches good mountains bush bushland driving of theregion ishighlyprized andfrequently another key theme. Thehistory and heritage the environment. Liveability for residents was was astrong community ethosto care for townships was highlyappreciated, andthere as ahighlight.Thesenseof community in of eachtownship was frequently described and issues. Theuniqueness, orfeel orvibe, Ocean Road, witheachhavingitsown identity uniqueness of thetowns alongtheGreat Many respondents highlighted the distinct identity Ocean Road isunique andhasitsown Each community alongtheGreat protected were nature andtheenvironment. Ocean Road region thatpeoplewanted to see Consequently, theaspectsof theGreat the farming areas –were highlyvalued. – dramatic coastal views, therainforest and rugged scenery care natural community forests nature environment open place windy unique road towns ocean air sea apostles space coast pristine landscape water feel uniqueness developed landscapes walking look history people protected stunning things Great OceanRoad Community Views Report Ocean Road” “Issues are different atthisendof theGreat and protected.” dotted alongtheroute must bepreserved senseof community inthetownships “The impact ontownship size. frequently mentionedashaving anegative feedback. Residential development was overdevelopment was astrong themein Protection of townships from Great OceanRoad anditssurrounds. described asimportant to theidentityof the highlighted asakey issue requiring action. the protection of areas between townships was of ribbondevelopment alongthecoastthrough to thenatural environment andvistas. Prevention were frequently describedas beingdetrimental Overdevelopment andcommercial development

9 FEEDBACK 10 FEEDBACK Great OceanRoad Community Views Report toilets to cater for visitors. public facilities such asrubbishbins and highlighted theneedto provide andmaintain little return from visitors. Localcommunities stream, withlocalcommunities receiving very visitors in theabsenceof adedicated funding provision of facilities for large numbers of concern was theresponsibilityAnother for provide agreat visitor experience. was identifiedasanurgent tourism need to stops, viewing pointsandparkingfacilities – infrastructure –includingsheltered rest requiring action.Theprovision of tourism experience, was alsoidentifiedasa key issue limit visitor numbers to ensure anenjoyable congestion atkey sites, andtheneedto The managementof visitation, particularly increased publictransport use. on buses was alsoraised asadeterrent to The inabilityto take surfboards andbicycles more localbuses andtrains were suggested. improved publictransport optionssuch as buses andvehicles) was highlighted and peak days (with increased numbers of tourist The needto better managecongestionon and shared-user pathsfor cycling andwalking. driver education,trafficmanagement, lights, pull-over lanes, speedlimits, verges, traffic the needfor thewideningof roads, additional frequently mentioned.Respondents identified Road condition,road use androad safety were Road region. wanted to changeabouttheGreat Ocean identified astheaspectspeoplemost Transport andtraffic management were needs to change Management of traffic and tourism mentioned by anumber of people. Aboriginal culture, history andheritage was experience through theinterpretation of The opportunity to enhance the visitor key issue thatneeds investigation. was regularlyenvironment, identifiedasa andthe Ocean Road, thetowns alongit, The carryingcapacityof theGreat the Great OceanRoad anditsenvirons establishment of asingleentityto manage There for the isstrong support some refinements suggested. proposed policy, goalsand principleswith Respondents generally supported the safety andtheimplicationsof climate change. requested more emphasisbeplacedonroad the highestfire riskperiod. Feedback also high visitation days, which usually occurs during the emergency management implicationsof Great OceanRoad, andtheconsideration of characteristics of eachcommunity alongthe included theneedto recognise thedistinctive Issues identifiedashaving beenmissed the environment. insufficient emphasisontheprotection of economic development of theregion and that there was anoveremphasis onthe Issues Paper. However, thecommunity felt of thekey issues hadbeencaptured inthe ingeneral,Feedback most confirmedthat, and climate changeimplications on environmental protection, road safety More emphasisisneededinthefinal report establishment of asingle entitythat has There was strong for support the funding to itsfunctions. support must have appropriate dedicated ongoing Respondents saidthatany new entity and provide certainty for allinvolved. streamlinedevelopment, planningprocesses a way to provide guidanceonappropriate A singleentitywas seenby respondents as that publiclandshouldbemanagedcentrally. A strong themeemerging from feedback was step forward.” and environments wouldbeanexcellent and improvement of theGreat Ocean Road challenging issues facing theprotection approach to solvingsome of thevery “…bringing acollaborative anddeliberative away from thecurrent piecemealapproach). along theGreat OceanRoad region (shifting framework planandmaintenance works for theimplementation of thestrategic coordinated planninganddelivery approach accountability, areduction inred tape, anda would provide leadership, asinglepointof Respondents felt thatasingleentity or riskingduplication. another layer of bureaucracy andcomplexity, Great OceanRoad region to avoid adding number of entitiescurrently managingthe for acorresponding reduction inthetotal qualified was often support withtheneed from mostpublicentities). However, this Great OceanRoad region (includingsupport mechanisms to planand/or managethe the legislative power andongoingfunding Total number of responses =189 There isstrong for establishing support anew authority region shouldbeaconsideration. and planningfor visitation of thewider Many respondents felt thatfutureproofing renewal andmaintenance. infrastructure planfor future investment, guidance for andincludean development, the control of visitor numbers, provide protection andtourism levels through plan shouldbalanceenvironmental suggested thatthestrategic framework visitor facilities andamenities.Respondents for land-use, landscapemanagementand framework planthatprovides direction region, aswell asastatutory strategic development of anagreed visionfor the There was widespread for support the and astrategic framework planisneeded A shared visionof fortheregion the future Community &UserGroups (n=16) Responsible Entity(n=15) Individual (n=123) Peak Body(n=9) Business (n=26) the burden from rate payers aswell asto tourist sites asanopportunityto shift introduction of user-pay modelsatkey A number of respondents raised the and nationaleconomy. Ocean Road, given itsimportance to thestate funding to maintain andupgrade theGreat provision of bothstate andfederal recurrent A key suggestion includedtheongoing environmental care andprotection. including roads, tourist infrastructure and the planninganddelivery of key projects, funding to theoperations support and felt thatany new organisation shouldhave thefuturesupport of theregion. Respondents development of arobust funding modelto Most respondents stressed theneedfor the is essential Development of model arobust funding Support 80% 78% 73% 63% 64% Unsure/Under Consideration Not Support Great OceanRoad Community Views Report sites. were notexpected to payto visitoruse such international) expressed surprise thatthey Many visitors (Victorian, interstate and landscapes thatdraw visitors to theregion. proactively protect theunique environmental governance arrangements. requested consultation further onfuture A number of peopleandorganisations governance arrangements isdesired Further engagementonany new new entity. region, withtherevenue administered by the generated intheregion shouldstay inthe Respondents were clearthatany funding vehicles, commercial vehicles andday-trippers.” extract fees from tourism bus operators, hire “Funding Model (shouldbe) introduced to 31% 27% 15% 11% 13% 12% 11% 9% 7% 6%

11 FEEDBACK Feedback by location

There are many shared views between the communities along the Great Ocean Road about current and future management arrangements. People at all locations expressed concerns about tourism capacity and congestion along the road, at key sites and within towns. There were differences in the emphasis and priority issues expressed by people at different locations along the Great Ocean Road. Residential growth was a key issue in Torquay and Anglesea, while out of centre development was a priority for Apollo Bay residents. Rubbish and waste management was a concern for people in Torquay, Anglesea and Port Campbell.

Torquay Anglesea Lorne Wye River

Source: Visit Victoria Source: John Barter

Source: Visit Victoria

Current state views Current state views Current state views Current state views • Torquay is close to breaking point due to the • Large visitor numbers lead to increases in the • Ratepayers pay increased costs of infrastructure, • Basic services and infrastructure are lacking – high rate of residential growth and an increased cost of maintaining Council infrastructure such as toilets and bins due to high numbers of tourists. road safety, rubbish and weed management. number of tourists. toilets and bins, with no visitor contribution. As numbers grow, these costs will increase. • Impact of climate change - more bush fires and • Commercial tourism operators and buses are • Management of fire risks within the area is a key • High tourist numbers negatively affects the landslides; rebuilding of the road may be needed. causing damage to the road. Road safety, high issue. experience of tourists and residents. • Airbnb creates more transient populations which accident rates and road kill are major issues. • A cap on visitor numbers is needed. • Traffic calming measures in some towns are affects community connection. • Littering and waste management are key • Greater economic benefit needed from the affecting traffic flow in towns further along the • A lack of information on Aboriginal history and concerns. Education for visitors is necessary. increase in tourism. Tourist buses need to stay road. culture. Signage should include Aboriginal names. • Helicopters are very intrusive. longer in Anglesea, to ensure tourists spend more. • Lack of space to pass cyclists on the GOR and • Safety of tourists who cannot swim is an • The natural environment is highly valued. Dean’s Marsh Road. increasing burden on surf lifesaving clubs. Future management views • Rubbish from tourists and ships appears to • Unlicensed bus operators are a problem as less • Good beach access for mobility impaired people • Consider a Minister for the Coast. gather on the Anglesea beach. revenue can be recovered. required. • Any new authority must have power and funding - consider entry / parking fees and developer Future management views Future management views Future management views contributions. • Residents understand that visitor numbers will • Consider renamimg a section of the Great Ocean • Consider a user pays system – National Park levy. Road to ‘Anzac Highway’. • Community should be represented on both the continue to increase and the need for a more • Cap tourist numbers. current taskforce and any new authority. effective governance structure. • Consider options such as the Geelong Regional • Retain town boundaries and character. • Advertising should target desired visitor types • Concern about the role of the Great Ocean Commission, the Fisherman’s Bend model and an - those who will stay overnight and support the Road Coast Committee (GORCC), particularly in amalgamated Council. • Involve the community in decision-making. local economy, rather than day trippers. relation to the management of the caravan park • Greater focus on the hinterland and feeder roads. • Stretched capacity of emergency services due • Tourism numbers and urban growth needs to be in Anglesea. • More public transport will be needed to improve to number of tourists visiting during high fire capped to maintain amenity for residents and • A better understanding is needed of the agencies connectivity and accessibility. danger periods. tourists. involved. More transparency needed around the • Consider user pays options. • Reliable communications network and allocation and distribution of funds. infrastructure needed. • Remove Torquay’s status as a growth node. • Any revenue that is raised along the GOR must • Bells Beach should have special protection, and • Consider user pays options for visitors. remain with the new Authority. • Traditional Owner involvement necessary. be managed by a local committee. • Strong support for one agency . • Any new authority should be bipartisan and beyond the election cycle. Great Ocean Road Community Views Report

Apollo Bay Port Campbell Warrnambool Port Fairy

Source: Corangamite Shire Source: City of Warrnambool Source: Colac Otway Shire

Source: Visit Victoria

Current state views Current state views Current state views Current state views • The GOR is at saturation point now, with negative • Rubbish on the beach from tourists and ships is an • The heritage of the area (European and • Roads are in poor condition, and the GOR area impacts for tourists and residents. issue - enforcement and education are required. Aboriginal) needs to be protected. does not have the infrastructure it needs. • The GOR area is also home to residents; it is not • A lot of bureaucracy in the management of the • Residents treasure the current state of the town • The tourism industry is dependent on the just a tourism playground. foreshore and it is difficult to get change. – low density housing, surrounding agricultural environment to survive - there needs to be a focus • The experience at the Twelve Apostles is • Influx of tourists impacts local residents in peak landscapes. on protecting and enhancing the environment. disappointing – expectations are not being met. periods eg. in relation to parking. • The GOR is an important access road and provides • Unreasonable that no fee is charged to visit the • Frustration that locals subsidise tourist • Urban growth boundaries are required to connection for communities along the coast. Twelve Apostles - visitors must pay to enter Wilsons infrastructure. sustainably manage growth. • Transport, particularly public transport, is Promontory. • Impacts on road safety due to high tourism • Improved habitat protection practices are needed important. • There needs to be a focus on environmentally numbers. -weed infestation in native vegetation is an issue. • Need to recognise the importance and sustainable tourism management within the region. • Coastal areas decreasing due to erosion. This • A lack of cultural interpretation – visitors don’t contribution of the agricultural landscape to the affects the safety and quality of roads. know what they’re seeing. visitor experience. Future management views • Natural heritage – flora and fauna – is vulnerable • Road safety and emergency management is a Future management views • A new body should be transparent, non-political to destruction. priority. • Better connections are required between coastal and non-commercial. • Local communities don’t know where their input Future management views assets, particularly those towards the western end. • There is support for an overarching authority. goes and if it influences management. More investment in public transport is needed. Some concerns as to whether it would have • Action is required immediately to manage tourism enough power to be effective. on the GOR. Future management views • Signage should be in multiple languages, not only Mandarin - freedom campers typically come from • There should be a user pays system at the twelve • Funding to manage the GOR should be a priority - • Port Campbell should remain a small seaside town France, Germany and Belgium. Apostles. Many other sites around Australia require consider ‘user pays’ models. with no linear development between towns. • Freedom camping should be better supported and visitors to pay a fee. • The Great Barrier Reef Marine Park Authority is a • Focus on high yield, low volume tourism model. encouraged, as these visitors stay in the region for potential management model. • Consider a user pays model at the Twelve Apostles, longer periods of time and spend money at local • Decrease the number of agencies involved - ideally, which is the main drawcard. businesses. one body would coordinate the management. • A speed limit of 50km/h or lower for the GOR, widen • The GOR should be appreciated for its beauty and • Consider consolidating the number of lanes and consider alternative ways/directions to natural value, not just as an asset to bring money municipalities. reach the Twelve Apostles. to the region. • Future management needs equal local • One GOR authority desired which should be above consideration. politics and beyond the political cycle. • A capacity analysis of the GOR is needed as a priority. Great Ocean Road Community Views Report

Feedback by question

Key values What do you love most about the Great Ocean Road and its landscapes?

Of the 564 respondents to this question, nature and the environment were overwhelmingly identified by respondents as the most loved aspects of the Great Ocean Road region. The vast, unspoiled landscapes and seascapes, the flora and fauna, coastal views and landmarks such as the Twelve Apostles and Loch Ard Gorge were often described as unique. The distinct identity and feel of local towns, and the sense of community was highly prized, as was the history and heritage of the region, its accessibility from Melbourne and opportunities for recreational pursuits.

‘Big nature is the Great Ocean Road region’s unique selling proposition and competitive advantage. The landscape and natural environs are the primary reason to visit.’ Nature and Environment1 – Great Ocean Road Regional Tourism

357 mentions

Unspoiled pristine Local landscapes; coastal views, spectacular identity landmarks such as the Culture Access Twelve Apostles; contrast Recreation of experiences – coast, forest, farm; native flora 31 and fauna. mentions 15 14 mentions mentions 11 mentions A sense of community, unique feel of local History and heritage Location and towns. Opportunities for recreational of the area. accessibility of the area, pursuits, including beach and proximity to Melbourne. bush walking, bike riding, 1. Nature includes all the natural environment, including landscape, beaches, rivers, weather and flora and fauna. kayaking, surfing and diving.

14 Great Ocean Road Community Views Report

What aspect of the Great Ocean Road and its landscapes would you most like to see protected?

There were 454 respondents to this question. With nature and the environment being the most loved aspects of the Great Ocean Road region, unsurprisingly the aspects that people wanted to see protected were also nature and the environment. The protection of local towns from overdevelopment and the maintenance of the unique identity of local towns was also a strong theme emerging through consultation. The protection of areas between townships and the prevention of ribbon development along the coast were highlighted as key issues requiring action.

‘The Great Ocean Road boasts some of Australia’s top beaches and waves. It is important that any future organisation tasked with overseeing planning and management along the Great Ocean has as its primary objective the protection and enhancement of the coastal and marine environment.’ – Surfrider Foundation Surf Coast

‘Indigenous heritage should be highlighted and preserved.’ – Wye River, Separation Creek and Kennett River Renewal Association Nature

294 mentions Planning & The unspoiled vistas, development Local natural tranquillity, flora identity Environmental and fauna. protection

26 mentions Access 25 Aboriginal mentions Protect local towns 21 culture mentions from over-development and commercial The unique 9 development; keep large atmosphere, sense Environmentally mentions 7 areas undeveloped. of community and sustainable mentions liveability. development, rehabilitation and Access to key Aboriginal heritage and land care. landmark locations. history, and places of significance.

15 Great Ocean Road Community Views Report

What aspect of the Great Ocean Road and its landscapes would you most like to see changed?

In total 463 people responded to this question. The provision of infrastructure to support visitors and local communities was what respondents thought most needed to change about the Great Ocean Road region. “Roads, rates and rubbish” were often quoted by respondents – this included the need to improve road infrastructure (including inland routes), rates used to provide and maintain visitor facilities with very little return to local communities, and the presence of rubbish in the environment through lack of rubbish bins or inadequate maintenance. The need to better manage visitation and the impact upon local attractions, the environment and communities was a strong theme emerging from feedback. 8 respondent(s) identified the opportunity for better interpretation of Aboriginal culture, history and heritage to increase local knowledge and enhance the visitor experience. Twenty six respondents thought nothing needed to change about the Great Ocean Road region.

Transport ‘The current visitor experience is underwhelming. The landscape is spectacular, but support infrastructure, product and experience is almost non-existent” – Corangamite Shire Council

90 Tourism mentions Infrastructure

Improving public transport, road Parking & toilets infrastructure 63 (including inland mentions 62 mentions routes), walking and Nothing to cycling paths Controlling change visitation, more More shelters, signage and bins and shops Planning & devel- tourist numbers 33 mentions opment management Aboriginal 26 More public toilets mentions culture and parking 21 mentions 8 mentions More strategic urban planning to meet Helping locals and visitors current and future to understand, learn about needs and respect Aboriginal culture and land 16 Wye River. Source: © surfcoastimages Issues Do you work for, or own a business, or are you a member of a community organisation, that benefits from visitors to the Great Ocean Road region? If yes, what are the key issues you experience?

Forty-five people responded to this question. Of these, the key issues they identified as being important for their business or organisation, were: Ensuring a positive Extending the tourist tourist experience stay within the Great at key destinations Ocean Road region

Current quality and condition of nature- based tourism

Road safety including understanding of road rules and communication of important information in a range of languages The volume of visitors feels unmanaged with impacts to natural environment and public amenities

18 Great Ocean Road Community Views Report

Is there any critical issue or opportunity that we have missed (in chapter three)?

A small number of respondents identified the following issues as having been missed or not having enough emphasis:

Tourism

Require further emphasis on tourism and its infrastructure needs; uneven distribution across the year; the volume Transport Environmental protection of visitors, and the geographic spread of Governance visitor destinations; capacity of the road, Road safety; options for safe non-car Protection and conservation of wildlife; key destinations and the environment to transport including safe pedestrian routes, Funding support for communities and biodiversity threats not being addressed; cope with visitation levels. public transport and cycling connections. government to work together on committees. implications of climate change.

16 14 14 10 mentions mentions mentions mentions

Other issues raised included the need to better emphasise the distinctive characteristics of each community along the Great Ocean Road, and to consider the ‘We should consider what capacity the road and the landmarks emergency management implications of high visitation days, which usually occurs actually have, whilst still being an enjoyable place to visit.’ during the highest fire risk period.

19 Strategic planning Do you have any suggested changes to the overarching policy, goals and principles?

The majority of respondents to this question (71 out of 132) believed nothing needed to change about the overarching policy, goals and principles, though many would like to see an increased emphasis on environmental protection.

Environmental protection: Ensure coordinated The remaining respondents Tourism: management to ensure suggested the following changes: Manage tourism and environmentally sustainable environmental impacts; ensure development, rehabilitation, benefits for local economy. land care and climate change consideration.

Funding: Need for transparent Governance: funding arrangements to Clarity over governance support delivery of critical responsibilities, broader infrastructure and long-term governance principles. planning.

Participation: Planning: Ensure collaborative Establishment planning and processes, community development that meets current representation in decision- and future needs. making bodies.

20 What elements would you like to see covered in a strategic framework plan for the Great Ocean Road region?

Surveys, submissions and discussions with the community indicated that there was strong support for the development of a strategic framework plan for the Great Ocean Road region.

Tourism • best practice for tourism experience, including technological ‘Planning to ensure affordable housing to accommodate the workforce required to service innovations the increased tourism economy.’ • plan for the whole journey and an integrated visitor experience – Great Ocean Road Coast Committee • adequate resourcing and supporting infrastructure • balance environmental protection and tourism levels, control numbers of visitors • housing affordability

Transport • increased inland transport routes, road maintenance, speed ‘First, there is a crucial need to include and prioritise road safety in any future strategic limits, road network renewal, better road safety planning and reorganisation of governance.’ • public transport options, cycling/ – Amy Gillett Foundation walking connections

Governance • clear governance structure ‘I feel the management of the Great Ocean Road will benefit most from a single Point • review of existing plans and strategies before launching of Contact, ‘One Stop Shop’ (in a manner of speaking) that provides consistent, holistic something new management and coordination of the Great Ocean Road.’ • whole of region approach and funding with a central contact

Planning • growth boundaries for townships to prevent sprawl ‘Corangamite Shire considers that local government should continue to have a key role • environmental protection and climate change mitigation in relation to statutory planning, and be able to maintain genuine input in relation to through planning mechanisms statutory land use planning.’ • heritage protection to control development – Corangamite Shire

Funding • consistent and ongoing funding for the road ‘Develop a funding model that takes the best elements of successful models for similar high • infrastructure and surrounding land care visitation regions around the world. There is no need to reinvent the wheel.’ • develop a funding model for the future – Lorne Business and Tourism Association

21 New management model What are your thoughts about establishing a new organisation to oversee the development, and coordinate implementation, of a Strategic Framework Plan for the Great Ocean Road?

The majority of respondents supported the idea of establishing a new organisation to oversee development, with 57 of 90 survey respondents and 20 of 30 submitters stating so. Respondents thought this would reduce red tape and create opportunity to increase public participation and to plan for the future effectively. Many respondents also sought a reduction in the total number of responsible entities, to ensure another layer of bureaucracy was not added. 25 of 90 of survey respondents and 6 of 30 submitters took the idea under consideration, requesting further information before they could decide. Only 2 submitters and 8 survey respondents did not support the establishment of a new organisation, citing concerns about creating more bureaucracy. Participant sentiment by stakeholder group towards establishing a new organisation – written responses:

100

50 %

40 100 % % % % % 71 75 73 63 30 64

20 % % % 10 31 29 % % % 27 % % % % % 0 0 0 % 15

0 12 9 6 12.5 12.5 Peak Body Individual State Local Community & User Business Government Government Groups

Against Unsure/Under Consideration In Favour

22 YES Rationale ‘We support the creation of a stand-alone agency. It is logical that Will reduce red tape by reducing the Road region, including infrastructure, it be established through its own legislation, with its own powers, duplication of functions or layers of tourism, economies and environment. responsibilities, funding and staff.’ governance that currently exist. Will support a coordinated approach Will increase public participation. for the preparation and delivery of the ‘It makes good sense that there once again be a single strategic framework plan shifting away governance body.’ Enable funding and stronger planning from the current ‘piecemeal approach’. for the future. ‘... is of the view that a new Authority, created under statute, should Will support a coordinated be established to develop and coordinate the implementation of a Must have the legislative functions planning and delivery approach Strategic Framework Plan for the Great Ocean Road region … A lead and authority to carry out its remit to for maintenance works along the Minister should also be confirmed that the Authority is accountable to.’ cover all aspects of the Great Ocean Great Ocean Road region.

UNDER CONSIDERATION ‘... would expect to have further ‘Whilst ... supports in principle the opportunity to consider and proposition of a single management Rationale provide comment on this aspect authority for the Great Ocean Further consultation is required weighted in favor of a Melbourne- once a clearer proposal emerges, Road, ... is concerned to ensure before any governance arrangements based entity. and before any final decision by there is further consultation are made. the State Government.’ on the preferred governance There was concern about adding arrangements which are finally Greater clarity on the remit is needed, another layer of governance. recommended by the Taskforce and if this would result in a loss of before the recommendations are The evidence base and need for a decision- making powers for local adopted by Government.’ new organisation has not been clearly towns and communities, with influence established.

NO ‘...we do not believe that a case has been made to add further ‘... the five main governance bodies in our region be Rationale bureaucracy and costs. The key needs are for coordinated reformed into two ... a coastal shire (and) an in land Another new body with associated planning and investment prioritisation; this can best be shire...’ bureaucracy and costs is not needed. achieved by the establishment of a strong coordinating committee with very senior representation from the key land Alternative options - co-ordinating committe/ managers and stakeholder bodies’ lead agency - which have responsibility and resources, should be considered.

23 What current constraints need to be addressed in the future governance arrangements?

73 respondents identified the following constraints as needing to be addressed in any future governance arrangements:

Governance Participation Financial management and funding • complex stakeholder landscape • need for improved community and stakeholder • funding to ensure appropriate management of the • confusing boundaries of management, excessive participation in and influence on decision-making Great Ocean Road and a high-quality experience red tape • making sure local communities do not have to pay for tourism infrastructure

‘More feedback on input provided so it does not feel like Too many Government agencies, no plan, no management, a blackhole of sucking in feedback - formal community ‘Need user pays system. Parks and Council are not and no money.’ feedback forum.’ getting rates to deal with maintenance of environment and increased need for recreation infrastructure and maintenance due to incoming tourists.’ – Peterborough Residents Group

Tourism Environmental protection Authority • ever-increasing numbers of tourists • balancing environmental protection with trying to • lack of clarity about who has the power to make • concerns about having already reached capacity accommodate increasing tourism and urban growth decisions • the influence of politics on the Great Ocean Road

‘That travel pattern (of the predominant eastbound flowing ‘Council supports stronger emphasis on the demonstration ‘Criteria for Minister to Call-In Projects. Currently this is at traffic) represents an immutable issue that compresses what of environmental leadership as an outcome from the new the whim of either State or local government with no set the GOR is able to deliver to those users on any given day…the management model.’ criteria leaving a potential investor and the community uninformed.’ constraint I am alluding to here is the physical constraining – Surf Coast Shire capacity of the Great Ocean Road to cater for this travel flow.’ – Australian Coastal Society

24 Great Ocean Road Community Views Report

Are there any other management models /options we should consider?

Twenty three survey respondents suggested alternative models to consider:

Are there any other management models/options we should consider? – Key Response Themes

Agency and stakeholder collaboration/committee

Community driven 8 decision-making New body or respondents authority

‘Melbourne Water’s New national park New local ongoing Healthy government area Waterways Renewal New State 5 Government Catchment Collaborations respondents 4 are the best model yet to respondents Department use as a starting point ..’ ‘A model that fully 3 3 respondents empowers communities ‘We should have a respondents to determine what is body which controls important to them and ‘The national parks in the whole coastal area ‘A coastal shire what those communities the Canadian Rockies 1 and keeps the funding running from respondents want for their future is appear very well run received into the area Anglesea to Port imperative.’ - user pays system, in the area.’ Campbell.’ ‘A ministerial extremely clean, lots department created of respect to local and with absolute authority indigenous history, and responsibility for care of wildlife.’ the Great Ocean Road similar to the alpine National Parks with the Great Alpine Way.

25 What key criteria should the Taskforce use to evaluate the management model options?

The majority of respondents did not provide an answer to this question.

Of the 59 survey respondents and 6 submitters who did answer this question, the key criteria they Environmental identified as necessary to evaluate the Ease of governance: protection: management model options were: Reduces the number of The ability to ensure authorities involved, and environmental protection ensures low or no red and respond to climate tape. change.

Planning: Provides considered and strategic planning for development and tourism levels that reflect local needs, available resources and capacity. Participation: Accommodates genuine participation for stakeholders, community Authority: and experts. Has the authority to effectively and efficiently implement plans and get things done.

26 Great Ocean Road Community Views Report Apollo Bay

27 Appendix 1

Organisations who have participated in the issues identification and community engagement processes

• Aboriginal Affairs Victoria • Department of Economic • Lorne Business & Tourism • Victorian Aboriginal Heritage • Aireys Inlet and District Development, Jobs, Transport Association Council Association (AIDA) and Resources • Moyne Shire • Victorian Chamber of • Amy Gillett Foundation • Department of Environment, • Otway Coast Committee Commerce and Industry Land, Water and Planning • Anglesea, Aireys Inlet Society • Otway Wildlife Group & • Victorian Coastal Council for the Protection of Flora and • Eastern Maar Seatrees Wildlife Shelter • Victoria Tourism Industry Council Fauna (ANGAIR) • Emergency Management • Parks Victoria • Visit Victoria Victoria • Apollo Bay Chamber of • Peterborough Residents • Wannon Water Commerce • EPA Victoria Group • Warrnambool City Council • Australian Coastal Society • G21 Geelong Region Alliance • Powercor • Wathaurung Aboriginal • Barwon Water • Geelong Environment Council • Property Council of Australia Corporation (trading as • Basalt to Bay Landcare • Geelong Field Naturalists Club • Regional Development Wadawurrung) Network • Glenelg-Hopkins Catchment Australia – BSW • Western Coastal Board • Business and Tourism Management Authority • Regional Development • Wye River and Separation Anglesea • Great Ocean Road Coast Victoria Creek Progress Association Inc. • Barwon Regional Partnership Committee • Southern Rural Water (WRSCPA) • Borough of Queenscliffe • Great Ocean Road Regional • Surf Coast Shire • Wye River, Separation Creek • City of Greater Geelong Tourism and Kennett River Renewal • Surfrider Foundation - Association (WSKRA) • Colac Otway Shire • Great South Coast Regional Surf Coast Branch Partnership • 3228 Residents Association Inc • Committee for Lorne • Transport for Victoria • Heritage Victoria • Corangamite Catchment • Trust for Nature (Vic) Management Authority • Heytesbury District Landcare Network • Twelve Apostles Tourism and • Corangamite Shire Business Association • Life Saving Victoria • Country Fire Authority • VicRoads

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