150-27187 - AB Sport - 2019 Masters Games - Handbooks 5.5x8.5 - Volunteer

VOLUNTEER HANDBOOK

150-27187_ABSport_2018_MastersGames_HandbookCovers_5.5x8.5_FINAL.indd 1 2019-07-30 10:20 AM 150-27187 - AB Sport - 2019 Masters Games - Handbooks 5.5x8.5 - Volunteer

VOLUNTEER HANDBOOK

150-27187_ABSport_2018_MastersGames_HandbookCovers_5.5x8.5_FINAL.indd 1 2019-07-30 10:20 AM

CONTENTS

3 Welcome 4 Important Contacts 5 Volunteering Overview 6 Volunteer Appreciation Dinner 6 Rights & Responsibilities 7 Code of Conduct 7 Service Excellence 8 Clean & Tidy 8 Sustainability 9 Media 9 Social Media 9 Volunteer Uniforms 10 Accreditation 10 Safety & Security 10 Parking 11 Medical Services 11 Lost & Found 11 Food Services 12 Sports Schedules 13 Sports Venues 14 Venue Map 15 Entertainment

2 albertamastersgames.ca WELCOME

The 2019 Alberta Masters Games would not be possible without volunteers. Hours upon hours and months upon months have been put into the dream of bringing the 2019 Alberta Masters Games to Rocky Mountain House and Clearwater County. This is not a small undertaking and the timelines were tight, but here we all are making the dream come true.

Our community members and volunteers are very excited to have participants and their families come from all over the province to enjoy the beauty of our backyard. I hope everyone takes some time to enjoy a treat from the wide selection of food trucks, takes a moment to enjoy our gorgeous view of the mountains, and don't forget to indulge in our fantastic line-up of concerts. We look forward to hosting you and we wish you the best of luck in your competitions.

I would like to take this opportunity to thank each and every volunteer who has taken a small or large role in making the Games a success. Some of you are able to help out for a few hours, many will be here for the whole event and others have been working on this enormous undertaking since the very beginning. No matter how big or small your part is in the Games, it could not have been a success without you.

Thank you, Jana Thomson, Volunteer Director

albertamastersgames.ca 3 IMPORTANT CONTACTS

Emergency: Look to the medical professionals at your venue who are wearing medical armbands & red t-shirts; alternatively call 911

Rocky Mountain House Health Centre (Hospital): (403)845-3347

2019 Alberta Masters Games O ce:

(403)845-5046 [email protected]

PO Box 2684 www.albertamastersgames.ca 4503 42 Street Rocky Mountain House, AB T4T 1L7

For the duration of the Games, the o ce will be open 7:00 am - 5:00 pm and serve as a communication centre.

Games O ce Sta: Alberta Sport Connection: Lisa Tchir - Games Manager Bonnie Feaks - Alberta Games Consultant Shianne Artzen - Games Coordinator Dave Turnbull - Alberta Games Consultant Keely Hall - Games Assistant Je Ryks - Alberta Games Consultant (Sport) Jamie Jackle - Games Receptionist

Board of Directors: Chair: Gordon McCrindle Vice-Chair: Stu Burke Administration: Craig Harman Facilities: Brad Turner/ Michelle Meatheringham Friends of the Games: Tina Hutchinson Participant Services: Steve Debienne Promotions: Tiany Robinson Protocol: Anna MacKenzie Registration & Results: Shannon Matchett Sports: Marc Mundell/ Doug Laut Sustainability: Brian Goliss Volunteer: Jana Thomson Municipal Representative: Roger Smolnicky Town of Rocky Mountain House Council Representative: Michelle Narang Clearwater County Council Representative: Michelle Swanson

4 albertamastersgames.ca Thank you for being a part of our moment!

Here are a few things to keep in mind when preparing for your shift. • Make sure you have your full uniform, accreditation badge, handbook, water bottle and any specialized items needed to perform your duties. • Check the weather and ensure you are dressed accordingly. It is recommended that you dress in layers to accommodate changing weather. • Depending on your position, you may want to bring a lawn chair for yourself.

Going to Your Shift • Arrive 15 minutes prior to your shift • Report to your Supervisor at your designated location • Meet your team

While on Shift • Volunteers must wear their uniform and have their accreditation badge visible when entering any venue. Upon checking in with your Supervisor, you will be briefed. • All volunteers are encouraged to take a 15 minute break during the first 5 hours of a shift. All volunteers whose shifts exceed 5 hours are encouraged to take a 30 minute break and will be provided with food options from the food vendors at your venue. Don’t forget to fill your water bottle! • Volunteer Lounges are a space for volunteers to relax and refuel with food and drink. Volunteer Lounges do not provide a safe, secure, locked area. As such, volunteers should refrain from bringing valuables with them to their shifts.

At the End of Your Shift • Pass any important or exciting information to your replacement • Ensure you have your uniform and belongings before you leave • Check out with your Supervisor

albertamastersgames.ca 5 Volunteer Appreciation Dinner Date: Sunday, August 25th, 2019 Location: Lou Soppit Community Centre 5404 48th Street, Rocky Mountain House, AB Time: Doors Open at 4:30 pm Dinner at 5:30 pm

Volunteers are free of charge to attend but must RSVP to [email protected] Guests are welcome to attend at a cost of $20 for the dinner.

General Information and Policies Rights and Responsibilities As a 2019 Alberta Masters Games volunteer, you can expect the following: • Be valued and respected as a part of the team • Receive a volunteer assignment that engages your skills, interests and experience • Have access to information about the Games • Receive guidance and training for your specific role • Receive ongoing guidance, feedback, encouragement and recognition from the Volunteer Coordinators

In return, we ask that you, as a volunteer: • Approach your volunteer role with enthusiasm, honesty and an open mind • Ask questions to ensure that you understand a role or task before accepting it • Carry out your tasks e ciently and eectively and ask for help when you need it • Participate in any training oered • Respect confidentiality • Provide positive or constructive feedback to others

6 albertamastersgames.ca Code of Conduct As a volunteer of the 2019 Alberta Masters Games, all volunteers: • Act with fairness, honesty, integrity, and openness • Respect the opinions of others and treat all with equality and dignity without regard to: gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age or sexual orientation • Provide a positive and valued experience for those within and outside the Games’ environment

Service Excellence As a 2019 Alberta Masters Games volunteer, you play a key role in repre- senting and are at the forefront of ensuring athletes, visitors, other volun- teers and most importantly, you have a memorable experience during this once-in-a-lifetime event.

Regardless of the position you hold, you are interacting with others - other volunteers, members of the public, athletes, coaches, referees, and media. If an issue arises, you may be approached to deal with it as a volunteer. Issues may be out of your control and you may not be equipped with the answers. Try oering one of the alternatives.

Word Alternatives Do Say Avoid

Let me find out for you I don’t know

What I can do for your is No

I understand your frustrations You’re right, this is bad

Let's see what we can do about this That’s not my fault

I'll be with you in just a moment I’m busy right now

I will call you back, what is the best Call me back number to reach you at?

albertamastersgames.ca 7 Words With Dignity - Phrases to Use Person with diabetes, arthritis, etc. Person with disability Person with a mental illness, person with a mental health issue Person who is hard of hearing, person who is deaf Person who is deaf-blind Person with Down Syndrome, person with an intellectual disability, person with a developmental disability Person who is visually impaired Person who stutters, person with a communication disability Person with a mobility disability, person with a spinal cord injury Person who uses a wheelchair Accessible parking, accessible washrooms Persons without a disability

Clean & Tidy This policy applies to all Volunteers. It is designed to maintain and ensure the cleanliness, hygiene and organization of our venues. This includes: • Obstructions in walkways (remove garbage bags, boxes, etc) • Keep all areas clean and tidy • If you see garbage or recycling lying around, pick it up and dispose of it • Empty waste bins and recycling regularly • Take lost and found items to the lost and found area for your venue

Sustainability The 2019 Masters Games has implemented a number of initiatives to make the Games more environmentally sustainable. These include the use of reusable water bottles, solar powered lighting, replacement of lighting with high e ciency LED lighting, recycling, and composting of kitchen waste. Participants and volunteers will receive reusable water bottles from the Games. Water refilling stations have been set up at all venues. We strongly encourage everyone to use reusable bottles during the Masters Games and throughout the year to help us reach our sustainability goals.

8 albertamastersgames.ca

Words With Dignity - Phrases to Use Person with diabetes, arthritis, etc. Person with disability Person with a mental illness, person with a mental health issue Person who is hard of hearing, person who is deaf Person who is deaf-blind Person with Down Syndrome, person with an intellectual disability, person with a developmental disability Person who is visually impaired Person who stutters, person with a communication disability Person with a mobility disability, person with a spinal cord injury Person who uses a wheelchair Accessible parking, accessible washrooms Persons without a disability

Clean & Tidy This policy applies to all Volunteers. It is designed to maintain and ensure the cleanliness, hygiene and organization of our venues. This includes: • Obstructions in walkways (remove garbage bags, boxes, etc) • Keep all areas clean and tidy • If you see garbage or recycling lying around, pick it up and dispose of it • Empty waste bins and recycling regularly • Take lost and found items to the lost and found area for your venue

Sustainability The 2019 Masters Games has implemented a number of initiatives to make the Games more environmentally sustainable. These include the use of reusable water bottles, solar powered lighting, replacement of lighting with high e ciency LED lighting, recycling, and composting of kitchen waste. Participants and volunteers will receive reusable water bottles from the Games. Water refilling stations have been set up at all venues. We strongly encourage everyone to use reusable bottles during the Masters Games and throughout the year to help us reach our sustainability goals.

Media Volunteers shall refer all media inquiries for information or requests for interviews to the Games o ce; the Games O ce will liaise directly with the Promotions Director and Games Chair regarding media inquiries.

Social Media Volunteers must use their best judgement when using their personal social media to interact with athletes and other people associated with the Games. • Think about how everyone would view a post or image. What may be humorous to you, may be oensive to someone else. • Ensure duties are being fulfilled first and foremost. It is inappropriate to be on your device while duties or people are being ignored.

Volunteer Uniforms All uniforms are provided to easily identify you as a part of the volunteer team. Volunteers are required to arrive for their shifts in uniform, clean and presentable, and dressed appropriately for the weather.

The 2019 Alberta Masters Games uniform includes a t-shirt, accreditation badge. Volunteers working outside will also receive a rain poncho; if your position is outside, we ask that you prepare for any weather conditions.

Reminders: • Uniforms should not be worn prior to your Games time duties • Keep your uniform clean and presentable at all times • Do not wear your uniform if you are on venue as a spectator

Uniform Colours: Green T-Shirt - Volunteers Red T-Shirt - Medical Volunteer Orange T-Shirt - Security Volunteer White T-Shirt - Ambassadors

albertamastersgames.ca 9 Accreditation All volunteers will be provided with an accreditation badge. The accreditation badge grants access for your assigned role(s) at your venue(s). You may also have privileges to access other areas and/ or services required for your role. You must have your accreditation badge with you at all times. If you forget your accreditation badge for a shift, you must report to your Volunteer Coordinator to arrange for a day pass.

Do Don’t Wear your accreditation Give your accreditation badge badge at all times while on to anyone else shift Use your accreditation badge Alter your accreditation badge to access venues only during or attempt to access with your your scheduled shifts accreditation badge when not on shift

Communication Services The Games O ce is the first place for all Participants and Volunteers to call when in need of resources. Phone Number: (403)845-5046

Safety & Security Always be safety conscious! Please be aware of your personal safety while participating in the 2019 Alberta Masters Games. Security Personnel will be circulating the Games venues at all times. If you have any security concerns, please flag a security person at your venue or call the Games O ce at (403)845-5087.

Parking Some venues have designated volunteer parking, please watch for applicable signage. Please be considerate of others and where possible please park further away to allow others with lower mobility to be accommodated.

10 albertamastersgames.ca Medical Services All activity venues will have qualified first aid and medical Volunteers during the hours of competition. Each medical site will be identified by signage.

Medical Volunteers will be identified by special medical armbands & red t-shirts.

Additional medical services can be found at the games Poly Clinic located outside of the Christianson Sport & Wellness Centre.

Lost and Found Procedures Items will be kept at the venues until end of day/ competition and then transported to the Games O ce. Inquiries can be made at the Volunteer Lounge at various venues or through the Games O ce. Items must be described in detail before being given to inquiring individual to ensure proper ownership. All unclaimed items will be held for 30 days before being donated to charity, discarded or turned over to RCMP. Games O ce phone number is (403) 845-5046.

Food Services Lunches Volunteer lunches are available for volunteers working over 5 hours in length and will be provided by food vendors at your specific venue. Upon checking in with the Volunteer Coordinator, they will give you a meal voucher if you are working over 5 hours. There is no cash value to the vouchers and they can only be used to purchase food.

Concessions All activity venues except Baseline Mountain & Cyclo-cross track have concessions onsite for the purchase of snacks, refreshments and light meals. Some venues are licensed as well.

albertamastersgames.ca 11 SPORTS SCHEDULES

Friday, Aug 23 Saturday, Aug 24 Sunday, Aug 25

Archery 9:00 AM - 4:00 PM 9:00 AM - 4:00 PM 

Basketball TBD TBD 

Voyageur Canoe 9:00 AM - 12:30 PM  

Canoe Polo  10:30 AM - 3:30 PM 

Tandem Canoe   11:00 AM - 2:30 PM

Mountain Bike XCO 9:00 AM - 12:00 PM  

Cyclo Cross  1:00 PM - 5:00 PM 

Road Race   8:00 AM - 11:00 AM

Darts 9:00 AM - 6:00 PM 9:00 AM - 6:00 PM 

Triathlon   6:30 AM - 11:30 AM

Curling 8:00 AM - 6:00 PM 8:00 AM - 6:00 PM 8:30 AM - 1:30 PM

Golf 9:00 AM - 2:30 PM 9:00 AM - 2:30 PM 

Hockey 8:00 AM - 8:00 PM 8:00 AM - 8:00 PM 10:00 AM - 3:00 PM

Indigenous Games 10:00 AM - 4:30 PM 9:30 AM - 4:30 PM 

Pickleball 8:00 AM - 5:00 PM 8:00 AM - 5:00 PM 

Slo-Pitch 9:00 AM - 5:30 PM 9:00 AM - 5:30 PM 

Soccer TBD TBD TBD

Trail Run  10:30 AM 

Trail Run Para  9:45 AM 

Sports Schedule is subject to change, please check our website www.albertamastersgames.ca for detailed, individual Sports Schedules.

12 albertamastersgames.ca SPORTS VENUES

Archery North Saskatchewan River Park, Range Road 73A

Basketball West Central High School, 5506 -50 St

Voyageur Canoe Rocky Mtn House National Historic Site, 74084 Twp Rd 39-2 [email protected] Canoe Polo Creekside Pond, 54 St and 45 Ave Close www.albertamastersgames.ca Tandem Canoe Rocky Mtn House National Historic Site, 74084 Twp Rd 39-2 Mountain Bike XCO Baseline Mountain XCO Course, Highway 752

Cyclo Cross Start at Church of the Nazarene, 5340 - 59 Ave

Road Race Start at Christenson Sports and Wellness Centre, 5332 - 50 St

Darts Royal Canadian Legion, 4911 - 49 St

Triathlon Credit Union Co-op Aquatics Centre, 5202 - 53 Ave

Curling Rocky Curling Club, 5332 - 50 St

Golf Pine Hills Golf Club, 75074 Twp Rd 39-5

Hockey Christenson Sports and Wellness Centre, 5332 - 50 St

Indigenous Games Curtis Field, 5332 - 50 St

Pickleball Outdoor Tennis Courts, 5332 - 50 St

Slo-Pitch Recreation Park Ball Diamonds, 5005 - 44 St

Soccer Co-op Credit Union Field, 5332 - 50 St

Trail Run / Para Crimson Lake, Twp Rd 402A, Range Rd 80C

GAMES DEALS Look for these banners around Rocky Mountain House for special Games deals and discounts from our local business community.

albertamastersgames.ca 13

VENUE MAP 56 ST. CLOS 55 57 E 58 AVE. 57 AVE 57 AVE.

TO PIN 56 ST EHILL 56 AVE. 2 S 55 AVE. 7 G

OL

F CL 06ST 6 North 55 AVE. 16 UB

Saskatchewan 54A AVE. T 6

ST 1

River Park T

53 S

54

75ST 56 S 54 AVE. 5 45 ST 53A AVE. 3 53 AVE 53 AVE. S 58 AVE. 55ST 11 4

53 AVE 44 ST

5 ST A55 ST HILLS NORTH SASKATCHEWAN RIVER 52A AVE

57 ST52A AVE. 49 COURSE 8 KMS 12 52 AVE 51A AVE SECONDAR

NATIONAL 53 ST HWY 11A 56 ST 52 ST ITE 6 KMS 51 AVE ST 44 TO L

PINEHILL 55 TS LC

47 ST S GOLF CLUB C 50A AVE

T T

S 9

59 ST CL 8 48 ST

5 54 S

44 ST 50 AVE

ST 8 51 ST 50 49 AVE

49 AVE WON OD TNW 49 AVE.

ST 49

63 ST 48 AVE

64 ST PARK (47) AVE 47 AVE

TS 44 TS

47 AVE NIELK )06( TS CREEKSIDE 47 AVE 46 AVE TS 95 TS 45 AVE CL 46 AVE

46 ST

47 ST

45A AVE 24 TS. 3ST. 43 45 AVE CL Y 257 DAOR E RADNOCES 13

44 AVE 59 ST CL 44 AVE CL 58 ST CL

54 ST RCMP TS 06 TS

TO ALDER FLATS Christenson Sports MK HWY 22 BUCK LAKE TO BENTLEY Pine Hills Golf Club DRAYTON VALLEY GULL LAKE 1 1042 AVE LACOMBE and Wellness Centre

5ST.45 15 HWY 12 North Saskatchewan Credit Union Co-op 2 River Park 11 Aquatics Centre

ST

A

O

45 T 41 WOC EKAL North Saskatchewan Rocky Curling Club HIGHWAY 11 3 12 River41 AVE

TO RED DEER 86 HWY 11 Outdoor Tennis TO HWY SEC. Creekside Pond HWY 4 Courts 13 10 598 22. TO LESLIEVILLE Curtis Field Baselinekm Mountain HWY 11A 17 TOWN OF 5 14 ROCKY N. SASKA MOUNTAIN DAY ROAD HOUSE Co-op Credit Union DAYCrimson ROAD Lake TCH EW 6 AN Field 15 Provincial Park

West Central High Lou Soppit

IV ER 7 16 Community Centre SEC. HWY 752 HWY 11 School

TO RED DEER Royal Canadian Rocky Mountain WATERR

H R TO C 17 W 8 Legion House National

COW LAKE A ROLINE

CLEA 14 2Y Historic Site 2 Recreation Park Ball TO BASELINE MOUNTAIN 9 Diamonds

14 albertamastersgames.ca ENTERTAINMENT

FREE for volunteers & participants

North Saskatchewan River Park, Rocky Mountain House

THURSDAY, AUGUST 22 5:00 PM Gates Open 7:30 PM Opening Ceremonies Save $35 on Advance Weekend 8:30 PM Dennis Bouwman Passes with your volunteer discount. 9:30 PM Blackie and the Rodeo Kings Email [email protected] to 11:00 PM Cheap Charlie's Live Music receive yours!

FRIDAY, SATURDAY, AUGUST 23 AUGUST 24 5:00 PM Gates Open 5:00 PM Gates Open 6:00 PM Cheap Charlie's Live Music 6:00 PM Cheap Charlie's Live Music 8:30 PM Russell deCarle 8:00 PM Ford F150 Truck Ra e Draw 9:30 PM Sass Jordan Band 8:30 PM Scenic Route to Alaska 11:00 PM Cheap Charlie's Live Music 9:30 PM Tom Cochrane & Red Rider 11:00 PM Cheap Charlie's Live Music

albertamastersgames.ca 15 Complimentary Hot Breakfast For All Volunteers!

As a thank you to the Volunteers for taking the time to make the Games happen, we welcome you to stop by for a FREE hot breakfast sandwich Friday morning.

WHEN: Friday, August 23, 2019 TIME: 7:00 am - 10:00 am LOCATION: Lou Soppit Community Centre West Parking Lot

Let’s start the Games and the day o right! Please join us in celebrating the team spirit of Breakfast brought to you by the Games. the following *Redeem Volunteer Coupon community supporters: provided in Volunteer Package for free breakfast