2016 Property of the Year
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October 2016 SuitesPublished by the Northeast Ohio Apartment Association 2016 Property of the Year NOAA Trade Show - Thursday, 11/10/16. 11am - 4:30pm at the Holiday Inn on Rockside Rd. Also Inside: Back to Basics | Changing the Apartment Landscape | Key Award Images A 55+ Apartment Community HOME CARE OPTIONS | COMMUNITY AMENITIES APARTMENT AMENITIES NOW LEASING Meticulously designed to meet the needs of those who are 55+, Harbor Woods Living at Brunswick is the most affordable apartment community of its kind. Residents will experience unprecedented comfort and peace of mind in 2 BEDROOM an environment outfitted with modern and 852 SQ FT sophisticated touches. Access to nature and community event planning will enable active and social lifestyles. This unique community will Offering 1 & 2 Bedroom feature home care services available through APARTMENT AMENITIES Apartment Homes Bridgewater Senior Home Care. • Single Floor Living • Water, Sewer, Trash Included • Fully Equipped Kitchens • In-Unit Washer and Dryer Available 4255 CENTER ROAD (RT 303) • Frost-Free Refrigerator with Ice Maker • Self Cleaning Oven and Microwave BRUNSWICK, OHIO 44212 • Dishwasher 330.888.0393 • Air Conditioning 1BR Starting At • Wheelchair Accessible www.HarborWoodsLiving.com • Walk-In Showers $965 • Extra-Wide Doorways ------ OFFICE HOURS ------ 2BR Starting At Mon - Fri: 9:00 am – 6:00 pm • Sat: 10:00 am – 5:00 pm • Private Balcony/Patio Sun: 12:00 pm – 5:00 pm • Emergency Alert System $1,025 2 October 2016 www.noaamembers.com Northeast Ohio OCTOBER 2016 Apartment Association Western Reserve Building TABLE OF CONTENTS 1468 West 9th Street • Suite 110 Cleveland, OH 44113 Executive Vice President’s Message ...............................................................4 New Members ............................................................................................................6 Contact 216.241.1635 Recent Events ..............................................................................................................7 [email protected] - Key Awards, REAC Seminar, Softball noaamembers.com ................................................................................................... noaamembers.com/suites-magazine Calendar of Events 8 facebook.com/NOAAPage Communicating to Today's Resident ........................................................ 10 - Tim Litchfield | Communiqué, COO NOAA Executive Officers Maintaining the Building Fire Alarm ........................................................ 11 President - John Lubinski | County Fire Protection Claudia Madden UGP Properties Back to Basics .......................................................................................................... 13 - Allan B. Pintner President-Elect Charles Schulman 2016 Property of the Year: East End Residences .... 18 Carlyle Management Company IRG Realty Advisors LLC Vice President From left to right Dan Ross Ryan Pattison, Sassafras Maintenance The Landmark Companies LaToya Beauford, Sassafras Maintenance Anthony Madden, Senior Property Manager Treasurer Jacqueline Vari, Property Manager Janene Kubit 200 West Apartments Not Pictured Dorethea Wright, Sassafras Maintenance Secretary Yvette Rouff-Abernathy 2016 Key Award Top 10 Award Images ................................................... 22 PK Management A Surge of New Renters is Changing the Apartment Landscape .... 24 Presidential Appointee - Ben Braley | CoStar Group, Senior Market Analyst George Cvijovic Prevent Concrete Cracking .............................................................................. 28 Forest City Residential Management – Mike Palubiak | Perfect Power Wash Immediate Past President Don't Let Hackers Fool you with These Tricks .................................... 30 Joy Anzalone – Michael P. Mandato | System Care, Inc. EVP Burton Carol Management Eviction Index ......................................................................................................... 32 Executive Vice President Ralph McGreevy Legislative Update ............................................................................................... 33 Northeast Ohio Apartment Assoc. Vacancy Rates ......................................................................................................... 34 Associate Council Appointee Chris Stahurski Published by the Northeast Ohio Apartment Association CORT The Northeast Ohio Apartment Association is a not-for-profit organization committed to furthering professionalism in the multi-housing industry. NOAA serves sixteen Ohio counties NOAA Staff through specially designed education, networking and legislative programs. Ralph McGreevy Executive Vice President President’s Inner Circle Jacqui Baughman IGS Energy Office Manager President’s Circle Members Ryan Flanagan Media and Marketing Manager AmRent CSC ServiceWorks Perfect Powerwash Apartments.com Consolidated Solutions Powers Friedman Linn, PLL Produced by: Ryan Flanagan AT&T CORT Rent Path - Apartmentguide.com Belfor USA Dawson Neace Lukens Roto-Rooter Printed by: Consolidated Solutions C.C. Mitchell Supply Co. LandLord Shield, Inc. Service Master by Disaster Recon Carrara Companies Oswald Companies The Sherwin Williams Company Northeast Ohio Apartment Association Suites Magazine 3 Message from the EVP All quiet on the Northeast Ohio front. The country braced for Hurricane Matthew, we all continue to brace for Election 2016, but in our industry things seem to be at a calm. We are still doing extremely well in NE Ohio. To wit, vacancy reports show that although we’ve slipped a bit, month over month, the vacancy rates are still lower than last year at this time. If you are not satisfied with your performance, there are remedies for attracting new residents, and increasing rental rates offered by Ben Braley, Co-Star Group, Senior Market Analyst, for your properties in his article located on page 24. Which leads me to Allan Pintner’s article, Back to Basics, located on page 13. Although Hurricane Matthew has little to no effect on us, its’ very presence is reason enough to do a review with your staff on risk management. In his article, Pintner offers some tips and techniques for getting all hands on deck when it comes to assessing and preparing for trouble. Throughout this issue of Suites is a tribute to our many Associate Members. Their involvement in NOAA by sponsoring, attending and supporting our industry is truly amazing. You will note the many ads as you thumb through this issue and we (the NOAA staff, executive committee and board) ask you to consider calling our members for your needs. But as you read the stories and peruse the photos, you will see the many members and their companies who support us with dollars, effort and volunteerism. Thank you Associate Members. This Suites is filled with great stories, like the story on the Key Awards Top Ten, a new addition to this years awards, and the cover story, Property of the Year, but this issue is also filled with practical marketing and maintenance advice, as well as reports and all of our new members both Associate and Primary. In conclusion, we as an industry, and as an association have much to be thankful for. On behalf of our staff, executive committee and board of trustees I would like to acknowledge and thank our Associate and Primary Members for their involvement with NOAA making possible our continuing successes. Please, if you need anything, have questions, comments or criticisms, feel free to reach out to me at 216.408.1458 (my cell phone) and let me know what you are thinking. In the end it is all about YOU. Sincerely, Ralph McGreevy Executive Vice President PS: NOAA Trade Show November 10th at Holiday Inn Independence. 4 October 2016 www.noaamembers.com Pressure Washing By Trained Professionals Building Washing & Concrete Cleaning Call to schedule a consultation: 440.856.3400 • PerfectPowerWash.com NOAA 35th Trade Show - Salutes the Movies Booths in the trade show will be themed to their favorite movie. Thursday, November 10th 2016 Holiday Inn on Rockside 6001 Rockside Rd. Independence, 44131 Dr. Debbie Phillips 9am - 11am Developing your Signature Strengths Trade Show Floor 11:00am - 4:30pm Free Food | Free Parking | Fun Movie Themed Game with Prizes! | Networking | Over 75 Booths Trade Show is for Primary Members only. Associate members must have a booth to attend the show. DR. DEBBIE PHILLIPS Trade Show Seminar Presentation | 9am - 11am | 11/10/2016 Developing your signature strengths You are a key employee in your company, responsible for the overall success. You must identify your signature strengths to make a significant contribution. Leasing agents, managers & maintenance - identify your signature strengths. Dr. Debbie Phillips Please RSVP by November 4th Morning Seminar 9-11am Members $39 | Non-Members $79 Name: ____________________________________________________ MC - Discover - Visa - AmEx - Check - Invoice Company: _________________________________________________ Payment: Phone: ____________________________________________________ # Guests: ________ X $ _________ = Total $ _______________ Email: _____________________________________________________ Card #: ____________________________________________________ Attendees: Exp. Date: ___________________ Security Code: ______________ 1) _______________________________________________________ Signature: __________________________________________________ 2) _______________________________________________________ - Please provide billing name and address if paying