October 2016

SuitesPublished by the Northeast Ohio Apartment Association

2016 Property of the Year

NOAA Trade Show - Thursday, 11/10/16. 11am - 4:30pm at the Holiday Inn on Rockside Rd. Also Inside: Back to Basics | Changing the Apartment Landscape | Key Award Images A 55+ Apartment Community

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2 October 2016 www.noaamembers.com Northeast Ohio OCTOBER 2016 Apartment Association Western Reserve Building TABLE OF CONTENTS 1468 West 9th Street • Suite 110 Cleveland, OH 44113 Executive Vice President’s Message...... 4 New Members...... 6 Contact 216.241.1635 Recent Events...... 7 [email protected] - Key Awards, REAC Seminar, Softball noaamembers.com ...... noaamembers.com/suites-magazine Calendar of Events 8 facebook.com/NOAAPage Communicating to Today's Resident ...... 10 - Tim Litchfield | Communiqué, COO NOAA Executive Officers Maintaining the Building Fire Alarm...... 11 President - John Lubinski | County Fire Protection Claudia Madden UGP Properties Back to Basics...... 13 - Allan B. Pintner President-Elect Charles Schulman 2016 Property of the Year: East End Residences..... 18 Carlyle Management Company IRG Realty Advisors LLC Vice President From left to right Dan Ross Ryan Pattison, Sassafras Maintenance The Landmark Companies LaToya Beauford, Sassafras Maintenance Anthony Madden, Senior Property Manager Treasurer Jacqueline Vari, Property Manager Janene Kubit 200 West Apartments Not Pictured Dorethea Wright, Sassafras Maintenance Secretary Yvette Rouff-Abernathy 2016 Key Award Top 10 Award Images ...... 22 PK Management A Surge of New Renters is Changing the Apartment Landscape..... 24 Presidential Appointee - Ben Braley | CoStar Group, Senior Market Analyst George Cvijovic Prevent Concrete Cracking...... 28 Forest City Residential Management – Mike Palubiak | Perfect Power Wash Immediate Past President Don't Let Hackers Fool you with These Tricks...... 30 Joy Anzalone – Michael P. Mandato | System Care, Inc. EVP Burton Carol Management Eviction Index...... 32 Executive Vice President Ralph McGreevy Legislative Update...... 33 Northeast Ohio Apartment Assoc. Vacancy Rates...... 34 Associate Council Appointee Chris Stahurski Published by the Northeast Ohio Apartment Association CORT The Northeast Ohio Apartment Association is a not-for-profit organization committed to furthering professionalism in the multi-housing industry. NOAA serves sixteen Ohio counties NOAA Staff through specially designed education, networking and legislative programs. Ralph McGreevy Executive Vice President President’s Inner Circle

Jacqui Baughman IGS Energy Office Manager President’s Circle Members Ryan Flanagan Media and Marketing Manager AmRent CSC ServiceWorks Perfect Powerwash Apartments.com Consolidated Solutions Powers Friedman Linn, PLL Produced by: Ryan Flanagan AT&T CORT Rent Path - Apartmentguide.com Belfor USA Dawson Neace Lukens Roto-Rooter Printed by: Consolidated Solutions C.C. Mitchell Supply Co. LandLord Shield, Inc. Service Master by Disaster Recon Carrara Companies Oswald Companies The Sherwin Williams Company Northeast Ohio Apartment Association Suites Magazine 3 Message from the EVP

All quiet on the Northeast Ohio front.

The country braced for Hurricane Matthew, we all continue to brace for Election 2016, but in our industry things seem to be at a calm. We are still doing extremely well in NE Ohio.

To wit, vacancy reports show that although we’ve slipped a bit, month over month, the vacancy rates are still lower than last year at this time. If you are not satisfied with your performance, there are remedies for attracting new residents, and increasing rental rates offered by Ben Braley, Co-Star Group, Senior Market Analyst, for your properties in his article located on page 24.

Which leads me to Allan Pintner’s article, Back to Basics, located on page 13. Although Hurricane Matthew has little to no effect on us, its’ very presence is reason enough to do a review with your staff on risk management. In his article, Pintner offers some tips and techniques for getting all hands on deck when it comes to assessing and preparing for trouble.

Throughout this issue of Suites is a tribute to our many Associate Members. Their involvement in NOAA by sponsoring, attending and supporting our industry is truly amazing. You will note the many ads as you thumb through this issue and we (the NOAA staff, executive committee and board) ask you to consider calling our members for your needs. But as you read the stories and peruse the photos, you will see the many members and their companies who support us with dollars, effort and volunteerism. Thank you Associate Members.

This Suites is filled with great stories, like the story on the Key Awards Top Ten, a new addition to this years awards, and the cover story, Property of the Year, but this issue is also filled with practical marketing and maintenance advice, as well as reports and all of our new members both Associate and Primary.

In conclusion, we as an industry, and as an association have much to be thankful for. On behalf of our staff, executive committee and board of trustees I would like to acknowledge and thank our Associate and Primary Members for their involvement with NOAA making possible our continuing successes.

Please, if you need anything, have questions, comments or criticisms, feel free to reach out to me at 216.408.1458 (my cell phone) and let me know what you are thinking. In the end it is all about YOU.

Sincerely, Ralph McGreevy Executive Vice President

PS: NOAA Trade Show November 10th at Holiday Inn Independence.

4 October 2016 www.noaamembers.com Pressure Washing By Trained Professionals Building Washing & Concrete Cleaning Call to schedule a consultation: 440.856.3400 • PerfectPowerWash.com

NOAA 35th Trade Show - Salutes the Movies Booths in the trade show will be themed to their favorite movie. Thursday, November 10th 2016 Holiday Inn on Rockside 6001 Rockside Rd. Independence, 44131 Dr. Debbie Phillips 9am - 11am Developing your Signature Strengths Trade Show Floor 11:00am - 4:30pm Free Food | Free Parking | Fun Movie Themed Game with Prizes! | Networking | Over 75 Booths Trade Show is for Primary Members only. Associate members must have a booth to attend the show.

DR. DEBBIE PHILLIPS Trade Show Seminar Presentation | 9am - 11am | 11/10/2016 Developing your signature strengths You are a key employee in your company, responsible for the overall success. You must identify your signature strengths to make a significant contribution. Leasing agents, managers & maintenance - identify your signature strengths. Dr. Debbie Phillips Please RSVP by November 4th Morning Seminar 9-11am Members $39 | Non-Members $79

Name:______MC - Discover - Visa - AmEx - Check - Invoice Company:______Payment:

Phone:______# Guests: ______X $ ______= Total $ ______Email:______Card #: ______Attendees: Exp. Date: ______Security Code: ______1) ______Signature: ______2) ______- Please provide billing name and address if paying by credit card -

3) ______Name: ______

4) ______Address: ______

5) ______City: ______Zip: ______State: ______Please attach sheet or email for more than 5 attendees. RSVP to [email protected] | Fax: 216-241-1636 | 1468 West 9th Street Suite 110, Cleveland, OH 44113

Northeast Ohio Apartment Association Suites Magazine 5 Welcome New Associate Members

SatisFacts / Apartment Seeley, Savidge, Ebert & Rainbow International Ratings Gourash Co., LPA Restoration

Ken Stefan 7500 Wall Street Chantal Kazandijian Todd A Schrader Suite 100 909 N. Sepulveda Blvd 26600 Detroit Rd Cleveland, OH 44125 Floor 11 3rd Floor Phone: (216) 446-0159 El Segundo, CA 90245 Westlake, OH 44145 Fax: (216) 236-7384 Phone: (310) 280-2033 Phone: (216) 566-8200 [email protected] [email protected] Fax: (216) 566-0213 www.rbwrestore.com [email protected] Market Research, Surveys www.sseg-law.com Water, Mold, Fire, Wind, Hail, Reputation Management Hazard Scene Mitigation, ILS’ Services Legal Services Restoration and Reconstruction.

Pet and Playground Products Keller Williams Commercial ePremium Insurance

Bob Hansen 315 Main St. Ann Padgett Eclectic, AL 36024 Mauricio Rocha 4770 Duke Drive Phone: (866) 398-3992 2100 Crocker Rd Suite 200 Fax: (334) 541-4545 Suite 214 Mason, OH 45040 [email protected] Westlake, OH 44145 Phone: (513) 972-4880 www.petandplayground.com Phone: (440) 539-3859 [email protected] [email protected] www.epremium.com Dog Park Equipment, Playgrounds, jmrcommercial.yourkwagent.com Park Furnishings, Renters Insurance, Security Deposit Tennis Court Re-purpose. Broker Services Insurance

The SOS Group-Strategic CertaPro Painters of Cornelius Signage Outsourcing Solutions Westlake and Brecksville - Medina

John Prologo Andrew Bacher 29065 Clemens Road Matt Siebert 4318 Bryant Road Suite 200 30628 Detroit Rd Allison Park, PA 15101 Westlake, OH 44145 Suite 130 Phone: (800) 451-0410 Phone: (800) 228-4324 x 2730 Westlake, OH 44145 Fax: (412) 781-7840 Fax: (440) 892-2300 Phone: (440) 465-3761 [email protected] [email protected] [email protected] www.corneliussignage.com www.sosgrp.org westlake.certapro.com Interior Signage, Exterior Signage, Collection Agency Services Painting Wayfinding, Design, Manufacturing

6 October 2016 New members continue on page 8. www.noaamembers.com NOAA Recent Events Key Awards 9/8/2016 Marriott - Key Center Cleveland

The biggest Key Awards to date! 193 Properties entered. 480 Attended the Gala. A new 10 top award - presented by IGS Energy 17 Associate member sponsors and an after party sponsored by Carrara Companies.

Property of the Year award - East End Apartments feature story on page 18, Top 10 Award images on page 22. Key Award Gala Award photos available at http://www.noaamembers.com/events-calendar/key-awards-2016/

REAC Seminar 9/21/2016 Crossings Village - Westlake

Michael Gantt hosted a day long follow up seminar on improving Real Estate Assessment Center (REAC) HUD inspection scores.

Special thanks to Burton Carol for hosting the seminar in the Crossings Village community room.

Softball 9/22/2016 All Pro Freight Stadium - Avon

Over 50 members participated in the Associate vs. Primary softball game at the Lake Erie Crushers home field, All Pro Freight Stadium, in Avon. After 9 innings the Primarys came out on top, 8 to 7. A few members stuck around for a quick kickball game. A rematch is in the works for 2017! Special thanks to all sponsors and to Carrara Companies for providing beverages.

Northeast Ohio Apartment Association Suites Magazine 7 New members continued from page 6.

Libb Company New Primary Members Alpha Apartment JC Stiassni Management Libb Company 6112 Pear Ave Jeffrey Shoykhet Cleveland, OH 44102 12026 Mayfield Road Phone: (216) 802-9920 Cleveland, OH 44106 [email protected] Suzanne Cortes Phone: (216) 258-8980 7860 North Central Drive 58 Suites 4 Suites Lewis Center, OH 43035 Phone: (216) 659-5419 (740) 549-1516 Frazier Creek Redwood Living Fax: (740) 548-0985 Michael Roy Jessica VanGelder [email protected] 3023 S. University Drive 23775 Commerce Park Suite 103 Suite 7 Plumbing Supplies Fort Worth, TX 76109 Beachwood, OH 44122 Phone: (817) 914-8102 Phone: (440) 214-2975 [email protected] [email protected] Homebanc, NA www.byredwood.com Acquiring Suites 2404 Suites Harbor Woods Living at Brunswick Ohio

Neil T. Young Terri Krul 5088 Stansbury Dr. 4255 Center Road Solon, OH 44139 Brunswick, OH 44212 Phone: (440) 349-1578 Phone: (440) 669-7371 Fax: (866) 311-4711 harborwoodsliving.com [email protected] www.homebanc.com 127 Suites

Conventional Real Estate Loans Small Business Loans - SBA USDA Loans NOAA Calendar of Events

Associates Council 2nd Friday of each month. 9am - 11am. CORT Furniture. 4698 Great Northern Blvd. North Olmsted, 44070. Free networking meeting with guest speakers. All members welcome!

11/10 Trade Show November 10, Thursday, Dr. Debbie Phillips Seminar 9 - 11am. Floor open 11am - 5pm. Holiday Inn 6001 Rockside Rd. Independence, OH 44131. Free for Primary Members only. Associate (vendors) must have a booth to attend.

11/15 Certified Leasing Professionals Class Nov 15-16, Tuesday and Wednesday, 9am - 3pm. Members $279. Non-Members $379 | NOAA Offi ce 1468 West 9th St. Suite 110. Cleveland, 44113.

Associated Builders and Contractors Friday afternoons, 3 and 4 hours classes. ABC 9255 Market Place WEST, Broadview Heights, OH 44147. October 28, 1-5pm Installing and Repairing Trim, November 11, 1-4pm Electrical Maintenance Techniques December 9, 1-5pm Drywall Installation, Finishing and Repair

8 October 2016 www.noaamembers.com Real Estate Insurance Division In Association with Neace Lukens Real Estate Practice

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 Renters Program allows the property owner to transfer all or part of a loss back to the responsible tenant.

 Captive Insurance and Alternative Risk Programs integration & coordination services are available.

 NOAA Presidents’ Circle Member

Jeffery P. Reisner, CPCU, CWCC Senior Vice President - Real Estate Insurance Division Direct: 440-895-6365 Cell: 440-840-3899 [email protected]

Insurance ∙ Surety ∙ Employee Benefits

www.DawsonCompanies.com

Northeast Ohio Apartment Association 1340 Depot Street, Suite 300 ∙ Cleveland, OH 44116 ∙ Ph: 800-860-0090Suites ∙ Magazine Fx: 440 -356-21269 An AssuredPartners Company TIM LITCHFIELD | COMMUNIQUÉ, COO Communicating to Today’s Resident The times, they are a’ changin’. With so many new ways to connect—from emails and texts to smartphones and social media—customers are constantly changing the ways businesses communicate with them. No longer are businesses allowed to dictate when and where their customers get their information. Businesses have responded to this change by communicating with customers on their own terms. Depositing checks from your bank’s Smartphone App, receiving text updates from your physician, even tracking the progress of your pizza delivery order – these new mobile mediums of communication have allowed businesses to reach their customers much more effectively. But for the multifamily industry, effectiveness is often measured by the timeliness of the message. From power outages to community-wide emergencies, many of the messages that need to reach residents are time-sensitive. Here are some simple ways to start to effectively and efficiently reach your residents.

Think Billboards Communicating with today’s residents in a 140-character-limit world means competing for their attention. For example, think of an interstate highway: cars whiz by billboards each day, passing along just in time to see the message. Residents are doing the same, but while zooming down the fast-paced information highway. Their eyes are “driving by” dozens of messages and subject lines with only the best and most interesting pieces of information sticking. When you’re competing with messages want to be communicated to. Today’s residents want control from their friends, family or work, it can be difficult to get your over their communication, especially when the channels of messages and updates to stick. Of course, there are the 20% of communication increase each year. If they can’t opt out of residents that will read each message you send out, no matter emails or texts—even if it’s just one message a month—then the length. But since the biggest challenge as an industry is to they will feel like they are getting spammed. By allowing reach ALL residents quickly and effectively, it’s best to relay your residents to choose how they receive their communication, message in a billboard format: short, engaging, and to-the-point. messages are able to leave a much greater impact.

Don’t Be Afraid to Communicate Many of these tips can be implemented now, even if you Everyone in property management, at one time or another, are still in the “stone age” of email. Talk to your staff about has been yelled at by a resident for something that the communication and work on a plan that allows residents to easily resident misunderstood. Unfortunately, this can result in an control and provide feedback. Following these communication otherwise great community management team huddling up, strategies can result in a much healthier community, allowing too frightened to share information with their residents. But for an increase in positive reviews and resident retention. the reality is most residents want to hear from you. Sure, Happy communicating! daily communication can overwhelm even the most loyal of residents. But when important events or interesting news occurs in your community, your residents certainly benefit from being “in-the-know”. For more information on communicating to today’s resident, contact Tim Litchfield at [email protected] or Give Your Residents the Power to Choose 910-599-1228 The common definition of spamming is sending residents Litchfield currently serves as COO of Communiqué, where too much information, too often. While this is one correct his goal is to help all property managers communicate more way to define spamming, another definition is not allowing effectively with their residents. your residents to communicate with you in the way that they 10 October 2016 www.noaamembers.com JOHN LUBINSKI | COUNTY FIRE PROTECTION Maintaining the Building Fire Alarm Too often in today’s economic, budgetary restrictions and expense company will provide you with an estimate to make repairs. The cuts are forcing building owners and managers to cut back on fire department must be notified of problems and will give you a services and maintenance functions in order to make ends meet. certain amount of time to have repairs made before they issue a Imagine cutting back on one specific program that will end up citation. Remember, deficiencies with your system indicate that it is costing thousands of dollars to rectify, not to mention endangering not in proper operating condition and this could result in liabilities lives and property itself. Lack of attention in this area can result in the event of an emergency. in the loss of occupancy and closure of your building. Getting this wrong can result in one of the biggest liability issues you could face 4. Use a company that performs multiple services, such as fire as an owner or manager. What is this horrendous issue you may extinguisher, emergency/exit lighting, kitchen hood suppression, ask? The lack of testing and maintenance of the fire alarm system. sprinkler and fire pumps, etc. It is possible to leverage a combination of these services into a substantial savings on your maintenance As a licensed inspector for 30 years, I’ve seen fire systems that expense. In addition, many companies also offer central station haven’t had annual alarm inspections performed for multiple years. monitoring of your system, as well as other services including I’ve seen systems that have documented deficiencies that have burglar alarm, access control and camera system installation and never been repaired. It is the responsibility of the inspector to service. It’s very convenient to have one company to deal with report these items to owners and managers as well as the local when servicing all of your systems. fire department. These inspections and repairs are required by law, and disregard can result in substantial fines to the building owner and loss of occupancy to the building. You may also be required to bring the fire system up to current codes and standards, If this is something you would like to discuss in more detail, please requiring engineering and architectural surveys, drawings, plans, feel free to contact our Alarm & Engineered Systems Division permits, purchase of new equipment, etc. This can result in tens of Manager - Phil Huffman (330) 673-3600 ext 120 or at phuffman@ thousands of dollars of expense to correct a problem. county-fire.com.

Here are some tips to avoid this pitfall and possibly save some money in doing so:

1. Always make sure a licensed , reputable company performs the inspection on your system and at the required intervals indicted by the local fire department and/ or your insurance company. The frequency of the inspection will be dictated by the occupancy type of your building. For example, an assisted living facility will need to be inspected more frequently than an average office building.

2. Be certain that your alarm panel has a sticker or tag indicating the last time the inspection was completed. The inspection company will provide you with a report detailing the results of the inspection and any deficiencies found. Best practice is to keep all paperwork regarding your system, from initial installation documents and drawings to all reports of inspections and repairs made. Retain in a permanent fire safe place.

3. Make sure to have all deficiencies corrected as soon as possible. A reputable Northeast Ohio Apartment Association Suites Magazine 11 12 October 2016 www.noaamembers.com ALLAN B. PINTNER Back to Basics

Risk Management includes procedures to minimize the management industry in general. You should also be able to adverse effect of a financial loss by identifying potential recognize that how your organization deals with these risks is sources of loss, measuring the likely impact of such losses, important to the success of risk management. Obviously the and implementing controls to minimize losses when they closer you can come to doing everything correctly the better occur. It is the process of controlling risks and managing off you will be. Mistakes will happen and many things may losses. Enormous monetary losses can result from certain be out of your control, (e.g. damages as a result of nature) so unexpected or catastrophic events. As a result one of the planning for how you will handle issues caused by mistakes most critical areas of responsibility for a property manager is and things that are out of your control is imperative. risk management. Risk management involves answering the question “What happens if something goes wrong?” To be successful in risk management you should formulate a written plan and communicate it to your employees through The text book used for my first property management class ongoing and repetitive training. Your training should foster in 1980 had two pages on insurance, but no reference to a spirit of doing things right and according to the laws and the term “Risk Management”. In 1995 in another property regulations which pertain to the properties you manage. This management class the text book had three pages on “Risk spirit should also extend to evaluation of what went wrong Management”. Last month in a class required to be able to and identifying what steps can be taken in the future to avoid sit for the Real Estate Managing Broker examination in the reoccurrence of the problem. State of Illinois my text book had an entire chapter devoted to “Risk Management”. Your plan and training should place emphasis on risk avoidance where you have the most risk for potential compensatory At Associated Estates, Executive Vice President Jerry Spevack and punitive damages. Items that could jeopardize your frequently referred to his training seminars as “Back to the ability to continue in business should also be considered Basics”. I can’t recall if Jerry ever referred to the term “Risk and communicated in your training program. It is important Management”; however, he usually covered what today is that your company is able to prove they acted properly to known as risk management. In order to achieve effective avoid compensatory and punitive damages. Even if you are risk reduction in a practical and professional way one must at fault a good paper trail which can demonstrate you did first be able to comprehend the full meaning of the words everything possible to correct the problem will be important and how they apply to property management. To do this it to minimizing these kinds of risk. is important to go back to the basics and understand risks that we face as property managers. Once potential risks It is reasonably easy to understand that handling problems in property management are enumerated we can look at thoroughly and quickly is an important part of risk managing those risks in order to minimize them. management. Problems should be handled professionally by someone qualified to do so. Authority to handle problems Have you and your staff ever contemplated what risks you should be delegated to persons with necessary experience face in managing real property? A short exercise of writing and training to recognize when risks should be referred to down risks you and your company face will probably be your company’s hierarchy and/or legal counsel. A company enlightening to you. You will undoubtedly find that as you should establish and communicate well defined limitations of start your list other items will pop up as you write down the authority based on the staff member’s responsibilities within first few you think of. Try it: Compliance with laws; slips the organization. For example only certain people should be and falls by residents, slips and falls by guests of residents, identified to speak with individuals from a given regulatory slips and falls by employees, slips and falls by contractors; authority. Staff members should not be authorized to deal damages caused by fire – wind – snow – rain – broken pipes with problems that they are not qualified to handle. There – blocked plumbing – floods… should also be a thorough understanding of the management agreement to understand which problems require notification You can realize quickly that listing all risks is a difficult if of the property’s owner. not impossible task. That is why it is important that you utilize professional help available to you from your insurance Maintaining a good paper trail is one of the most important agent, your insurance companies, attorneys familiar with steps in the risk management process. Contemporaneous your business and other specialists available to you for notes when an incident occurs become invaluable later when specific problems (e.g. environmental issues) that may be all of the details may not be available. The paper trail should unique to your particular property but not to the real estate minimally include copies of Continued on page 14 Northeast Ohio Apartment Association Suites Magazine 13 Continuation of Back to Basics phone messages, phone logs, memos to the file, names and job. Increasing needs for safety and security awareness, statements from witnesses, photographs and notes of any knowledge of environmental issues, and concern for the conversations related to the incident. Keep in mind the old Federal and state Fair Housing Laws round out the potpourri saw in journalism of who, what, where, when and why. You of issues that a property manager must often address. should document obsessively all actions taken to address risk, such as policy manuals, company training, individual training Selection of the insurance agent (agency) is very important. and continuing education as with NOAA. It is wise to assert The agency must be familiar with the property management in your policies that all incidents be documented at the time business and the risks associated with it. The agent should of the occurrence not just once you realize there may be a be a source for assistance to both the owner and the property problem. This type of record keeping will be important if you manager in the establishment of an effective risk management ever have to prove the validity of your documentation for a plan and in the assistance of training of property management particular event. staff. The agent should be willing to be involved to resolve issues that may occur between the insurance company and Avoidance, controlling, retention and transfer are important the property manager when a loss occurs. The agent must things to keep in mind when you develop a risk management also be both knowledgeable and flexible to be able to provide plan. Avoidance is the act or practice of avoiding something, different quotations for variations of coverage that the owner as a danger, or preventing its occurrence. In controlling may want to consider. the risk property managers should be considering ways to reduce the likelihood of a loss occurring and in minimizing Allocation of risk between the owner and the property manager its impact if and when it occurs. Transfer is shifting the should also be a consideration. Does the management burden of risk to a third party, usually an insurance provider agreement include an indemnity clause indemnifying the who assumes the risk in return for payment of a premium. property manager for damages not caused by his own Retention is the deliberate acceptance of a certain amount of negligence or willful misconduct? potential economic loss rather than pay the cost of insurance premiums. Unintentional retention occurs when an individual Transfer of risk also includes utilization of specialists. Property or business is unaware that a potential loss exists. management encompasses many different issues, and there are as many specialists as there are issues. Environmental Controlling the risk includes proper training on the use of issues and structural issues are just two of many different equipment, tools and utilization of protective equipment such problems a property manager can encounter. Shifting the as safety glasses. Emergency preparedness and adequate risk to specialists qualified to make recommendations takes crisis response plans should be developed and updated by the burden off of the property manager when there is an the property manager. issue outside of the manager’s normal expertise.

As a property manager you and the owner of the property An effective risk management program will encourage should have a clear understanding of who is to place the order authorized staff to consult an attorney before any lawsuits for insurance and it should also be stated in the management occur. Consulting an attorney is always a wise decision even agreement. It is advisable that regular reviews of losses be if it only means asking what should be said or written and made to determine if additional types of insurance should be what should be left out. When selecting a qualified attorney purchased or if retention of risk limits should be modified. The it is important to anticipate areas in which legal problems are property management company should have an individual most likely to occur. The attorney should have experience with a working knowledge of casualty, liability and special in these areas and be familiar with the laws and regulations lines of insurance and an understanding of the whole field— related to the property management industry. its theories, principles and practices. Successful risk management programs are dependent Whether it is the owner or the property manager who places of a well-educated staff and ongoing review of company the order for insurance the property manager should ensure procedures and policies. Training should include company there is adequate coverage for the premises. Fire and hazard policies and professional training on general items which insurance cover the property and fixtures against catastrophes. relate to the property management industry as presented Consequential loss, use, and occupancy insurance protect the by specialists such as NOAA provides throughout the year. owner against revenue losses. Casualty insurance provides Training made available through NOAA also has the added coverage against losses such as theft, vandalism, and benefit of clarification about why a company must do things destruction of machinery. Public liability insurance to insure in a particular way to be in compliance with laws, regulations the owner against claims made by people injured on the and the management of risk. premises is also necessary. Workers’ compensation policies are needed to cover the claims of employees injured on the

14 October 2016 www.noaamembers.com COMMERCIAL LAUNDRY SOLUTIONS

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16 October 2016 www.noaamembers.com

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User: Schmidt, Stephanie M Printed at: 9-9-2016 6:16 PM From: NCSMD01SS940P Last saved: 9-9-2016 6:14 PM LAYERS: Crop Cubed, Text/Logos, Background, Slug Cubed | FONTS: Gotham (Light, Bold Italic, Book Italic, Light Italic, Book, Medium; OpenType), Minion Pro (Regular; OpenType), Omnes_ATT II (Bold Italic, Medium Italic; OpenType), DINOT (CondMedium; OpenType) | INKS: Cyan, Magenta, Yellow, Black | IMAGES: 16GGP_GigaPowerBroch_Pg2_M1R.tif (CMYK; 300 ppi; 100%), 1Gbps_Speed_Icon_BlueAndKO_M1.ai (92.7%), ICON_ATT_WhiteDTV_wifi.ai (27.84%), TRIM 25.25" x 11" Folded Size 8.5" x 11" ATT_ICON_Download_KO_M1.ai (105.6%), ICON_ATT_Bundle_TV_KO_M1.ai (115.13%), ATT_ICON_liveTV_router_wifi_lockup_KO_M1.ai (97.6%), att_globe_1cp_wht.ai (30.82%), att_gp_lgt_4cp_wht_rev.ai (22.24%) | NOTES: None LIVE/SAFETY 24.25" x 10.5" Gutter 0.5" x 0.5" _____ Proofreader _____ Assoc. Creative Dir/Art _____ Assoc. Creative Dir/Copy _____ Sr. Account Manager _____ Studio Manager BLEED 25.75" x 11.25" Panel Sizes 8.5", 8.5", 8.25" x 11" _____ VP. Creative Dir _____ Sr. Art Director _____ Copywriter _____ Account Manager _____ Print Production RAP approval: None NO RAP APPROVAL, OK TO EDIT _____ Creative Dir/Art _____ Creative Dir/Copy _____ Photo Editor _____ Sr. Studio Manager

TO DO: Edits as Marked Go to Mechanical FPO Art Place Final Art Rollout as Mech Rollout as Comp Full Collect Release Layer Collect PROOF: ______% GRACoL SWOP3 (Circ/Mag) Newsprint (ISO) Uncoated Lightweight Coated Photo Simian Collect Collected Folder Collected Folder OUTPUT: New Laser Separations Comp @ 100% Comp Fit to Page Brand Muscle Simian See Spec Sheet DSTO.tif Flattened.tif RELEASE TO: for Insight NOT For Release For Release PDF: Low Res X1A No FPO on PDF To Trim Size Crops No Slug Single Pages No Dieline No Tab Dieline WEB/DIGITAL: Set Ruler to Pixels JPG for Review Release JPG Digital PDF COMP BOARDS: Black Boards Black Foam White Foam No Pink Strip Under 5 MBs Under 10 MBs LR Outside Zip File X1A & Low Res in Collected Folder LOL: YES NO Campaign: TIME DUE: RUSH Normal End of Night B:25.75” T:25.25” S:24.25”

Reasons to bring AT&T GigaPower® to your property Frequently Asked Questions

Why do I need to upgrade my wiring infrastructure? Improve your property value with a 100% fiber network directly to every unit. Introducing By upgrading to AT&T GigaPower,® each unit in your property will be equipped with 100% fiber- Provide your residents with the choice of AT&T’s premier Internet services. optic network, capable of delivering speeds up to 1Gbps.1 With this technology, your property ® Be a leader and stay competitive as bandwidth requirements increase with will meet and exceed residential needs now and for years to come. streaming video, transition to 4K video and Virtual Reality on the rise. AT&T GigaPower How does AT&T bring fiber to a multi-family property? Attract and retain residents with reliable, blazing-fast Internet speeds. AT&T uses an overbuild process using the existing network to bring 100% fiber-optic wiring Fiber infrastructure future-proofs your property. directly to each unit, enabling residents to experience Internet speeds up to 1Gbps.1 100% fiber network to each unit. Internet speeds Lower latency and increase reliability. up to 1Gbps1 and the best entertainment experience. What does AT&T do to avoid exposed wiring all over my building? The primary objective is to lead with invisible deployment by placing the fiber in well-concealed NO.1 94% of MDU tenants rank high-speed Internet access as areas, such as behind walls. Amenity their #1 amenity.6 What is the cost to bring fiber to a property? AT&T conducts an evaluation to determine feasibility of bringing fiber to your property. Complimentary site evaluation and customized design plans. If possible, AT&T will bring fiber to each resident unit at no charge to the property owner. Quick installation with experienced and reliable technicians. What access will AT&T need during the evaluation? In order to provide a thorough design plan, AT&T will need access to units for each different B:11.25” S:10.5” floor plan type and equipment rooms, along with a copy of overall floor plans and layouts T:11” per building.

What type of agreements does AT&T offer? AT&T offers bulk, Access and Marketing agreements.

Go to att.com/fiberproperties to get started.

Limited availability in select areas. May not be available in your area. 1Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary and are not guaranteed. Actual speeds vary based on factors including site traffic, content provider server capacity, internal network management factors, device capabilities and use of other U-verse services. For more info, go to www.att.com/speed101. 2Based on June 2016 FTTH Council Americas market research study. 3Coverage based on overall coverage in U.S. licensed and roaming areas. 4Wi-Fi-enabled device required. Other restrictions apply. See www.attwifi.com for details and locations. 5Available in select AT&T areas. More than 20x faster based on a maximum download speed of AT&T GigaPower service (up to 1Gbps) vs. weighted average cable Internet customer’s speed of major 6 Northeast Ohio Apartment Association Suites Magazine U.S. cable providers (<40Mbps) per the FCC 2015 Measuring Broadband America – Fixed Broadband Report. Actual speeds may vary. Based on 2015 NMHC Renter Preferences Study. ©2016 AT&T Intellectual Property. All 17 rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

FS:7.5” FS:8” FS:7.75” F:8.25” F:8.5” F:8.5”

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User: Schmidt, Stephanie M Printed at: 9-9-2016 6:16 PM From: NCSMD01SS940P Last saved: 9-9-2016 6:14 PM LAYERS: Crop Cubed, Text/Logos, Background, Slug Cubed | FONTS: Gotham (Medium Italic, Extra Light, Light, Medium, Bold Italic, Light Italic, Book Italic; OpenType), DINOT (CondMedium, CondBold; OpenType), Omnes_ATT II (Bold Italic; OpenType) | INKS: Cyan, Magenta, Yellow, Black | IMAGES: 16GGP_GigaPowerBroch_Pg1_M1R.tif (CMYK; 300 ppi; 100%), MDU_GigaPower_GreenBlue_Gradient_M1R.tif (CMYK; 291 ppi; 103%), att_gp_lgt_4cp_wht_rev.ai (23.58%, 22.24%), TRIM 25.25" x 11" Folded Size 8.5" x 11" att_globe_1cp_wht.ai (34.85%, 28.7%) | NOTES: None LIVE/SAFETY 24.25" x 10.5" Gutter 0.5" x 0.5" _____ Proofreader _____ Assoc. Creative Dir/Art _____ Assoc. Creative Dir/Copy _____ Sr. Account Manager _____ Studio Manager BLEED 25.75" x 11.25" Panel Sizes 8.25", 8.5", 8.5" x 11" _____ VP. Creative Dir _____ Sr. Art Director _____ Copywriter _____ Account Manager _____ Print Production RAP approval: None NO RAP APPROVAL, OK TO EDIT _____ Creative Dir/Art _____ Creative Dir/Copy _____ Photo Editor _____ Sr. Studio Manager

TO DO: Edits as Marked Go to Mechanical FPO Art Place Final Art Rollout as Mech Rollout as Comp Full Collect Release Layer Collect PROOF: ______% GRACoL SWOP3 (Circ/Mag) Newsprint (ISO) Uncoated Lightweight Coated Photo Simian Collect Collected Folder Collected Folder OUTPUT: New Laser Separations Comp @ 100% Comp Fit to Page Brand Muscle Simian See Spec Sheet DSTO.tif Flattened.tif RELEASE TO: for Insight NOT For Release For Release PDF: Low Res X1A No FPO on PDF To Trim Size Crops No Slug Single Pages No Dieline No Tab Dieline WEB/DIGITAL: Set Ruler to Pixels JPG for Review Release JPG Digital PDF COMP BOARDS: Black Boards Black Foam White Foam No Pink Strip Under 5 MBs Under 10 MBs LR Outside Zip File X1A & Low Res in Collected Folder LOL: YES NO Campaign: TIME DUE: RUSH Normal End of Night 2016 Property of the Year: The East End Residences IRG Realty Advisors LLC

Before native son LeBron James, Akron’s claim to international fame was tires. More specifically, Goodyear tires.

Now, “the Rubber City” located about 40 miles south of Cleveland is in the spotlight for another reason: a real estate project so innovative and visionary that it’s drawing national media attention.

IRG Realty Group LLC, a private real estate development firm that specializes in the adaptive re-use of commercial and industrial properties nationally, is remaking the sprawling former Goodyear Tire & Rubber Co. headquarters on Akron’s east side into a 1.4 million-square-foot mixed- use property called The East End.

At the core of The East End are 105 apartments that comprise LLC, the management division of IRG Realty Group. “From The East End Residences, chosen the 2016 Northeast development to leasing, this was everybody’s baby.” Ohio Apartment Association’s Property of the Year. It’s the highest accolade awarded yearly by NOAA, resulting from an New to the competition this year, NOAA added the Top 10 award exhaustive and geographically wide on-site judging process. — sponsored and presented by IGS Energy — to recognize the This year’s NOAA Key Awards involved 193 apartment 10 highest overall scoring properties. Nearly 500 primary and properties, fanning out across Northern Ohio. associate members celebrated the 2016 Key Awards, which was supported by 17 sponsors, including an after party at The The iconic Goodyear sign with the familiar winged foot Club at Key Center sponsored by Carrara Cos. of Mercury atop the mammoth six-story brick building on East Market Street stands as a beacon of new life in the Wildly creative neighborhood. Nationally, the so-called “live-work” concept has been “We just put our heart and soul into this project,” says around for decades, as innovative and risk-taking developers Jacqueline Vari, property manager for IRG Realty Advisors have taken older, antiquated warehouse space and office 18 October 2016 www.noaamembers.com buildings in and around urban cores and turned them into trendy, loft-style apartments, which residents can also use as spaces to work.

In repurposing the one-of-a-kind, landmark Goodyear headquarters, IRG has taken that approach a huge step further: The East End is a “live- work-play” space, as the company’s marketing campaign attests.

Live: The East End Residences, on floor three through six, consist of 105 one- to three-bedroom units, ranging from 640 to 1,400 square feet. Monthly rents range from $755, for a handful of affordable housing units that were required for developers to obtain federal historic tax credits for the project, to $2,900.

Goodyear opened its new global headquarters in 2013, less than a mile from the company’s century-old Market Street location. So tenants even include current Goodyear employees. For them, “home” takes on a whole new meaning.

Inside, The East End is what you might call the “anti-cookie- cutter.” Get this: Because of the building’s unique design, tenants are given about 25 floor plans to choose from. Most are open, industrial layouts with exposed brick, high ceilings and windows and in-suite washers and dryers. Vari says the leasing staff tries to get a sense of each resident’s needs, tastes and personalities so they can suggest floor plans that might offer the best fit.

The menu of amenities includes a fitness center, where a personal trainer who lives in the building conducts a boot- camp-style yoga program, and a mahogany-laden room with dentil molding and the words “Protect Our Good Name” above the fireplace.

Goodyear used the room for corporate retreats and meetings. Ideal for wedding receptions, baby showers and other more formal special events, the space is available to residents and nonresidents alike to rent. The space even maker proudly told its story. Now the king-size tire is just a has a full-service kitchen (the former corporate kitchen) and piece of corporate history retained — and a conversation- coat room. starter for sure.

Also of note: On the fourth floors stands a 10-foot-high Work: The first piece of The East End wasn’t even housing. tire. It’s from Goodyear’s World of Rubber Museum, which It was a Hilton Garden Inn that opened in 2014 as a hosted school field trips and corporate visitors as the tire- convenient, much-needed Continued on page 20 Northeast Ohio Apartment Association Suites Magazine 19 FOR LEASE OFFICES AT THE EAST END

Continuation of Feature lodging option. To come are Goodyear buildings across Market Street that will be converted to Class A office space. Plans also include a pedestrian tunnel below Market Street to the office buildings to be completed in 2017 or 2018. So, theoretically, a resident could commute to work across the street and never feel a harsh winter’s chill on his or her face.

Play: As if the property wasn’t novel enough, it also offers a built-in place to play. Two actually: the Goodyear Theater, which seats about 1,500, and Goodyear Hall, with a capacity of about 3,500.

The 90-year-old Goodyear Theater was once a private corporate theater used for meetings, Rendering conferences, live plays and even visits from Santa 1898 into such a creative combination of uses simply wowed Claus for employees and their families. Freshly updated with CBRE.COM/EASTENDAKRONKey Award judges, resulting in NOAA’s most prestigious prize a multi-million-dollar renovation, the intimate theater is now from nearly 200 properties. used for concerts and other performances, with booking handled by the Elevation Group, based in Cleveland. The “I was blown away by the multi-faceted adaptive re-use of theater, which retained its gold-gilded balcony and original one of Akron’s industrial dinosaurs,” says one of the judges, decorative acoustic ceiling tile while adding a state-of-the- who also commended the leasing staff for its professional art sound system, reopened with two sold-out concerts, presentation and forthright responses to their questions. featuring rock acts The Smashing Pumpkins and Gavin “To transform an old, dark, urban office building into DeGraw. modern, bright, open residential units is a challenge well met. Enhanced by amenities, including convenient indoor "Goodyear Hall, the size of a small-college gymnasium, is parking, private gym, sport and theatre venues, and a sense the former home of the World of Rubber, Goodyear Gift of security made the selection an easy choice for Property Shop and company exhibition hall. Recent shows there have of the Year.” included rock acts Ratt and Bret Michaels," Vari says. But The East End Residences hasn’t only impressed the Goodyear built a city within a city, with a dining hall, judges. The project seems to also be winning over public barbershop and even a tailor, as an employee convenience. opinion, which, business-wise, is what matters most. That way, workers didn’t have to leave the corporate headquarters to run errands. The first tenants moved into their units in June 2015. The apartments are already 94 percent leased — in a market Those spaces are gone now, but, what will no doubt be not known for rapid growth. Demand has been so steady convenient for residents, shops and services are on the way. that IRG principal Stuart Lichter and his development team Retail space is being leased. Envisioned are small boutiques are strongly considering adding another 90 units across the and businesses, a coffee shop and eateries — including a street. high-end restaurant possibly in the former Ohio Savings and Trust Co. bank building at the west end of the hall, with its “We didn’t know if Akron would support what we were capital-style marble columns. (In fact, one of The East End bringing to the market,” admits Anthony Madden, IRG senior Residences tenants was a former teller at that bank when property manager. “We’ve had tremendous success. As far she was in high school.) I as I know, it’s exceeded everyone’s expectations. Ninety- four percent this quickly — it’s pretty inspiring.” Meanwhile, Market Street is being redesigned as a walkable boulevard of offices, shops and signature arches over the So was being selected Property of the Year. street — a pedestrian-friendly entertainment district similar to the Short North strip in Columbus. “The building is up for a lot of awards this year, and this was the first one,” Madden says. “NOAA represents what multi- Judges duly impressed family is in Northeast Ohio, and this is our first venture at multi-family. To win with our first venture means a lot.” Turning the corporate headquarters of a company founded in

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NortheastLEARN Ohio MORE Apartment ABOUT Association US AT IGSENERGY.COM Suites Magazine 21 2016 Key Award Top 10 Awards All Key Award Gala Award photos available at http://www.noaamembers.com/events-calendar/key-awards-2016/

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Northeast Ohio Apartment Association Suites Magazine 23 BEN BRALEY | COSTAR GROUP, SENIOR MARKET ANALYST A Surge of New Renters is Changing the Apartment Landscape

Where renters are moving and what they’re choosing to live these urban core deliveries are designed to wow with high- in have evolved dramatically during the current economic end finishes, premier views, and new kinds of amenities and cycle in Cleveland. A far lower share of households now own services aimed at creating convenience for the renter. compared to 10 years ago, which increases the depth and diversity of demand for rental housing. Triggered by both While those with Ohioan roots may scoff at the ultra-lux economic conditions and preference, renters in Cleveland amenities offered on the coasts that border on the obscene— are being pulled into downtown in significant numbers. But on-site Botox treatments at the “Ten Thousand” apartments they’re also supporting a handful of new projects delivered in LA—the bells and whistles at new deliveries in Northeast outside of the CBD, and what they’re paying in the suburbs Ohio apartment communities are increasingly luxurious. Many may surprise you. projects delivered in downtown Cleveland in this cycle are adaptive reuse developments converting historic buildings Before we dive into what and where they’re renting, let’s into residences. Given the space constraints, developers in look at why. The rate of homeownership in the Cleveland these buildings have focused on services instead of pools or MSA fell from a high-water mark of 77% in 2006 to 64% by expansive gyms. Instead, most new projects offer 24/7/365 mid-2016. This decline marks a two-decade low and is due concierge services, package delivery, dry cleaning services, to both economic circumstance and preference. Nationally, valet parking, and dog walking services. Developers are the average college graduate has over $37,000 in student featuring the project’s location with on-site (or near) retail and loan debt, not to mention a likely side of consumer debt to offering rooftop decks with city views. To maximize pricing, go with it. This extra burden is undeniably increasing the units are fitted with a stainless steel appliance package, rate at which Millennials rent, but all age cohorts are facing natural stone counters, custom cabinetry, hardwood/tile tighter lending standards and the virtual absence of starter floors, tile backsplashes and shower surrounds, undermount homes being constructed in this cycle. These factors have sinks, and high-end light and bath fixtures. All told, these culled some swaths of potential homeowners, but growth packages pull in monthly rents that average $1,425 per unit, among the renter-by-choice cohort is increasing substantially or $1.50 per SF, for developments delivered in the downtown as well. From 2009–14, renters in the Cleveland MSA earning since 2010. That’s a whopping 70% premium compared to more than $75,000 increased by 30%, compared to the 7% average rents of $835 ($1.00/SF) across the metro. On the growth in renter households there overall. Equally significant high end, “The Flats at East Bank” has an average rental rate is that this shift towards renting has occurred during the of $2,450, or $2.14 per SF. However, the newly constructed fourth-longest economic expansion in post-WWII history and project features a 40,000 SF courtyard with pool and a at a time of record-low interest rates, both of which typically plethora of on-site bars and restaurants to justify the high stimulate an increase in homeownership. This indicates that rents, as well as riverfront and city views. many households who could afford to own are choosing to rent. And these new renters prefer locations that promote the A number of luxury projects have opened outside of the live/work/play lifestyle—aka convenience. downtown in this cycle but have predominantly centered on other employment nodes in a move to preserve the The most convenient and attractive of all locations is arguably convenience factor that is prevalent in most deliveries this a vibrant and compact downtown equipped with walkable cycle. More prominently, “The Vue” opened 348 units near neighborhoods, jobs, transit, and entertainment. Downtown the Beachwood Commerce Park and the University Hospitals Cleveland has entered its renaissance as developers and Ahuja Medical Center in early 2015. Averaging nearly $2,020 public entities have invested over $6 billion to bring more per unit, or $1.80 per SF, The Vue features an extensive array apartments, offices, retail shopping, hotels, and infrastructure of amenities to appeal to the wide range of renters now in to the area. Approximately 35% of all new apartment units the market. It features everything from a children’s play area opening in the Cleveland MSA since 2010 have been in and a “bark park” to a private dining room with adjacent the Central Business District (CBD), versus the 10% share art gallery. And in an effort to appeal to the widest budget opening there from 2000–09. Even more interesting is that spectrum possible, The Vue introduced three tiers of finishes 80% of all units under construction now are in the CBD. For as well. Despite rents 140% higher than the market average, perspective, these trends are not unique to Cleveland, since it reached a stabilized occupancy in about 15 months and was nearly half of all apartment deliveries across the country sold to an institutional investor for approximately $245,000 located in traditional office nodes during 2015–16. And per unit in August of this year. Continued on page 26 24 October 2016 www.noaamembers.com Northeast Ohio Apartment Association Suites Magazine 25 Continuation of A Surge of New Residents

This sale price represents the second-highest in Ohio history top end of the apartment market in Cleveland. And while and shatters the state average of $57,000 per unit recorded these communities delivered in the last five years are only over the last five years. The distinction of highest sale price 3% of the overall apartment stock, they have created a per unit goes to the “Current at the Banks” in Cincinnati. That substantial price spread with the rest of the market. As such, mixed-use project is positioned on the Ohio River, between there will be room for rent growth should landlords improve Great American Ballpark and Paul Brown Stadium, and sold existing stock with desirable amenities and finishes. for $265,000 per unit in 2013. The increased ability of newer assets in Ohio to pull in outside investment is an important change that will certainly benefit existing owners. For more information on the apartment landscape, contact The introduction of decked-out 4 & 5 Star apartments in Benjamin Braley 855-381-3216 or [email protected] desirable locations has definitely set a new standard for the 26 October 2016 www.noaamembers.com Size doesn’t matter. But quality and service do.

Now that B & H is part of Coinmach we’re the last of the small, family-owned companies left in Northeast Ohio. Good for us, but even better for you, because we’ll continue to bring you the quality Maytag products and unmatched service we always have. We’re not the biggest company. But we are the right company. Give us a call and we’ll show you how we can help.

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Northeast Ohio Apartment Association Suites Magazine 27 MIKE PALUBIAK | PERFECT POWER WASH Prevent Concrete Cracking

Like it or not, it won’t be long before you wake up one way to appreciate what this pressure does is to imagine morning to find the temperature outside well below what would happen if there were some pebbles inside freezing. According to WeatherSparks, the temperature in your slippers when your feet expanded by 9-percent! the Northeast Ohio area is either freezing or “frozen” (below 15-degrees) 76-percent of the time from late October to 3. SEALING (NOT COATING!) -- Once your driveway is early April. thoroughly cleaned, apply a deep penetrating siloxane sealer that keeps out moisture to provide the ultimate While you can counter the cold by turning up your thermostat concrete protection. A chemical compound of silicon, and putting on some fluffy slippers, your driveway isn’t so oxygen, and hydrogen - siloxane is the best way to not lucky. When water freezes, it expands by roughly 9-perecent. only protect your driveway, but the optimal way to keep This leaves the water inside the porous structure of your it looking great. driveway’s concrete with no choice but to spread out. As it does, it produces pressure inside the capillaries and pores When it comes to protecting your driveway, the key thing of the concrete. to keep in mind is that despite its appearance of being rock solid, concrete is actually a porous material with all these Eventually, over the course of repeated freeze and thaw empty spaces inside it, When water, debris and deicing salts cycles, this pressure builds to the point where it exceeds get inside these pockets, you get trouble. Siloxane sealer the tensile strength of the concrete. When that happens, addresses this issue by getting inside the concrete and concrete’s cavities will rupture, resulting in cracking, bonding to the pores there. This keeps liquid water from chipping, spalling, pitting and ultimately costly concrete entering into the concrete. On the other hand, products that repair bills. (Just imagine what would happen to your fluffy just coat the surface of concrete leave all the water inside slippers if the size of your feet kept expanding by 9-perecent those pores. So when it freezes that water expands, leading and then retracted to a smaller size again and again!) to damage.

So once you take off your slippers, put on your boots and Since siloxane sealers penetrate below the surface of a go out to spread a de-icing product on your driveway, you’ll concrete driveway, and aren’t prone to being worn away by be creating a new set of problems for the concrete below. the comings and goings of your family vehicles as well as by The salt in those de-icers you’ll be using is a great absorber sunlight and weather. of water, so it pulls more moisture into the concrete, which ultimately results in more freeze-thaw damage. On top of The earlier you get a jump on protecting your driveway the that, the acidic properties of salt weaken the chemical bonds better chance you have of avoiding extensive damage and that hold concrete together. costly repairs.

The process of protecting your driveway involves three critically important steps: 1. CLEANING -- First, a team of highly trained For more information call Perfect Power Wash at professionals applies an environmentally safe and 330.790.7331 or visit perfectpowerwash.com to get a quote biodegradable cleanser to the driveway surface. and schedule your service. They can help your driveway stand the test of time - and anything that Ohio winter has 2. PRESSURE WASHING -- Next comes a high pressure to dish out. wash to remove debris from the concrete’s surface and inside the tiny pores below it. This deep cleaning is extremely important, since particulate matter that Advertise in Suites Magazine! enters the concrete’s pores with water only compounds Contact the problems created during the freezing/thawing cycle Ryan Flanagan 216-241-1635 by putting extra pressure on the area around it. A good [email protected]

28 October 2016 www.noaamembers.com POWER WASHING WILL MAKE YOUR PROPERTY SHINE!

WLEDG O E N K 16 Buildings Roofs Concrete E l l E YEARS C X N P E R I E Call for an instant quote: 330.790.7331 PerfectPowerWash.com/Clean19

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Northeast Ohio Apartment Association Suites Magazine 29 MICHAEL P. MANDATO | SYSTEM CARE, INC. EVP Don’t let hackers fool you with these tricks

According to several reports, the volume of malicious Quid pro quo cyber attacks have increased since the beginning of the Similar to phishing, quid pro quo attacks offer appealing Rio Olympics. And even though our devices have the latest services or goods in exchange for highly sensitive information. network security systems, hackers have a cunning trick For example, an attacker may offer potential targets free up their sleeves -- social engineering. Unlike malware and tickets to attend the Olympic games in exchange for their other viruses, social engineering tricks people into divulging login credentials. Chances are if the offer sounds too good sensitive data to hackers. Unfortunately, businesses are to be true, it probably is. also vulnerable to various social engineering tactics. As a business owner, you should be vigilant of these common Pretexting scams used by hackers. Pretexting is another form of social engineering whereby an attacker fabricates a scenario to convince a potential victim Phishing into providing access to sensitive data and systems. These Phishing scams are perhaps the most common type of types of attacks involve scammers who request personal social engineering attack. Usually seen as links embedded information from their targets in order to verify their identity. in email messages, these scams lead potential victims Attackers will usually impersonate co-workers, police, tax into seemingly trustworthy web pages, where they are authorities, or IT auditors in order to gain their targets’ trust prompted to fill in their name, address, login information, and trick them into divulging company secrets. social security number, and credit card number. The unfortunate reality is that fraudsters and their social Phishing emails often appear to come from reputable engineering tactics are becoming more sophisticated. sources, which makes the embedded link even more Individuals and businesses alike should prepare for the compelling to click on. Sometimes phishing emails oncoming wave of social engineering attacks that threaten masquerade as government agencies urging you to fill up our sensitive information. Nevertheless, the best way to a personal survey, and other times phishing scams pose avoid these scams is knowing what they are and being as false banking sites. In fact earlier this year, fraudulent critical of every email, pop-up ad, and embedded link that Olympics-themed emails redirected potential victims to fake you encounter in the Internet. ticketing services, where they would eventually input their personal and financial information. This led to several cases of stolen identities. To find out how you can further protect your business from Tailgating social engineering attacks, contact System Care today What’s the best way to infiltrate your business? Through at 440-925-4005 (Toll-Free 1-855-925-4005) or e-mail your office’s front door, of course! Scam artists can simply [email protected]. befriend an employee near the entrance of the building and ask them to hold the door, thereby gaining access into a Published with permission from TechAdvisory.org. Source. restricted area. From here, they can steal valuable company secrets and wreak havoc on your IT infrastructure. Though larger enterprises with sophisticated surveillance systems are prepared for these attacks, small- to mid-sized NOAA discount tickets! companies are less so. October 30 - Browns vs NY Jets - 1PM $70 - available sections 349, 348, 347, 345 216-241-1635 [email protected]

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Northeast Ohio Apartment Association Suites Magazine 31 2016 Eviction Index Court FEB MAR APR MAY JUN JUL The Suites Magazine Eviction Index is presented to owners Bedford 125 139 161 135 162 158 and managers of multifamily properties to assist them in Cleveland 629 701 716 800 807 856 assessing the regional market. The numbers represent the Euclid 115 134 118 133 175 133 number of eviction filings in the corresponding courts. Lakewood 56 52 54 43 60 50 Parma 92 104 96 127 114 113 The Eviction Index is sponsored by Powers Friedman Linn, Painesville 35 31 39 36 41 44 PLL, a law firm specializing in real estate management issues. Total 1052 1054 1184 1274 1359 1354 Three Month Previous Year Comparison by Area

LAST A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 AR 111 10 11 3 6 61 6 1 16 13 41 144 10 13 33 44 44

1 114 113 43 60 0 00 0 6 13 16 1 133 1 133 36 41 44

THIS A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 AR

Parma Lakewood Cleveland Bedford Euclid Painesville

Area Eviction Totals by North East Year Ohio 2011 17,749 2012 17,716 2013 17,641 2014 16,982 2015 15,997 Historic Eviction Index 1,430 1,30 1,13 1,0 1, 1,0 1,64 1,3 1, 1,1 1,4 1,3 1, 1,6 1,6 1,6 1,4 1,03 1,4 1,6 1,0 1,3 1,301 1,6 1,11 1,330 1,11 1,3 1,0 1,4 1,66 1,61 1, 1,4 1, 1,30 1,14 1,300 1,1 1,6 1,0 1, 1,63 1,646 1,43 1,64 1,06 1,1 1464 1113 103 13 1403 130 14 14 143 143 110 131 ,000 ,000 1,00 1,00 1,600 1,600 1,400 1,400 1,00 1,00 1,000 1,000 00 00 600 600 400 400 00 00 0 0 L L L L L B B B B B S S S S S OCT OCT OCT OCT OCT N N N N N C C C C C AN AN AN AN AN AR AR AR AR AR NO NO NO NO NO A A A A A A A A A A AR AR AR AR AR 2011 2012 2013 2014 2015 32 October 2016 www.noaamembers.com OHIO APARTMENT ASSOCIATION Legislative Update Outlined below are the most recent bills being monitored for the Ohio Apartment Association.

House

HB 64: OPERATING BUDGET (Smith, R) To make operating appropriations for the biennium beginning July HB 581: LIMITED LIABILITY COMPANIES (Dever, Reineke) 1, 2015, and ending June 30, 2017, and to provide authorization To permit and regulate managers, members, and interests of and conditions for the operation of state programs. series limited liability companies. Current Status: 06/06/2016 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 A 1 N1 L1 LAST Current Status: 6/30/2015 - SIGNED BY GOVERNOR; Eff. 7/1/15 Introduced AR 111 10 11 3 6 61 6 1 16 13 41 144 10 13 33 44 44 HB 134: FORECLOSURES-VACANT PROPERTIES HB 589: RESIDENTIAL UTILITY-RESELLING RULES (Duffey, M) (Grossman, Curtin) To establish summary actions to foreclose To permit the Public Utilities Commission to adopt rules governing mortgages on vacant and abandoned residential properties, to residential utility reselling. Current Status: 08/16/2016 Introduced expedite the foreclosure and transfer of unoccupied, blighted parcels, to make other changes relative to residential foreclosure HB 590: CONCEALED CARRY-PROPERTY PROHIBITION 1 114 113 43 60 0 133 1 133 36 41 44 00 0 6 13 16 1 actions, and to terminate certain provisions of this act on (Becker, J) To provide that a concealed handgun licensee who December 31, 2019, by repealing sections of the Revised Code THIS A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 A 16 N 16 L 16 carries a handgun concealed on or in property on which carrying AR on that date. a concealed handgun is prohibited is subject to removal but is Current Status: 5/25/2016 - BILL AMENDED, Senate Government not guilty of a violation of the prohibition unless the licensee Oversight and Reform, (Third Hearing) fails to leave the premises upon request, that a licensee who Parma Lakewood Cleveland Bedford Euclid Painesville fails to leave upon request or returns with a firearm within thirty HB 144: METHAMPHETAMINE-PROPERTY REMEDIATION days is guilty of disorderly conduct, and that a private property (Anielski, Sykes) To provide for the remediation of real property owner who chooses to prohibit firearms on the property is not on which an illegal methamphetamine manufacturing laboratory immune from liability if a related injury occurs. Current Status: has been discovered. 08/16/2016 Introduced HB 463: MORTGAGE FORECLOSURE-ABANDONED PROPERTY Senate (Dever, J) To establish expedited actions to foreclose mortgages on vacant and abandoned residential properties, to permit private SB 113: REMEDIATION PROPERTY-ILLEGAL METH LAB selling officers to conduct judicial and execution sales of real (LaRose, F) To provide for the remediation of real property on property, to state the intent of the General Assembly regarding which an illegal methamphetamine manufacturing laboratory has mortgage foreclosure actions, to revise the Commercial Paper been discovered. Law relating to mortgages and lost instruments, and to make Current Status: 6/17/2015 - Senate Health and Human Services, other changes relative to foreclosure actions. Current Status: (Third Hearing) 2011 17,749 5/17/2016 - Referred to Committee Senate Civil Justice * HB 463 was amended into HB 390 on 5/25/16. HB 390 was 2012 17,716 SB 164: UTILITY SMART METER CONSENT (Jordan, K) passed by the House and Senate on 5/25/16. To enact section 4928.661 of the Revised Code to require electric 2013 17,641 distribution utilities to obtain a customer's consent prior to 16,982 2014 HB 534: CONDOMINIUM-PLANNED COMMUNITY LAW installing a smart meter on the customer's property. 2015 15,997 (Grossman, Perales) Relative to the Condominium Law and Current Status: 05/27/2015 Referred to Public Utilities Committee Planned Community Law. Current Status: 5/17/2016 - House Financial Institutions, Housing and Urban Development, (First SB 318: OHIO CIVIL RIGHTS LAW (Skindell, Tavares) Hearing) To prohibit discrimination on the basis of sexual orientation or

1,430 1,30 1,13 1,0 1, 1,0 1,64 1,3 1, 1,1 1,4 1,3 1, 1,6 1,6 1,6 1,4 1,03 1,4 1,6 1,0 1,3 1,301 1,6 1,11 1,330 1,11 1,3 1,0 1,4 1,66 1,61 1, 1,4 1, 1,30 1,14 1,300 1,1 1,6 1,0 1, 1,63 1,646 1,43 1,64 1,06 1,1 1464 1113 103 13 1403 130 14 14 143 143 110 131 gender identity or expression, to add mediation to the list of ,000 ,000 HB 537: DISCRIMINATION-SEXUAL ORIENTATION (Hayes, B) 1,00 1,00 informal methods by which the Ohio Civil Rights Commission must 1,600 1,600 To make discrimination in housing or employment on the basis of attempt to induce compliance with Ohio's Civil Rights Law before 1,400 1,400 sexual orientation an unlawful discriminatory practice; to provide 1,00 1,00 instituting a formal hearing, and to eliminate certain religious 1,000 1,000 specified protections for religious expression and beliefs about exemptions from the Ohio Civil Rights Law. 00 00 marriage, family, and sexuality; and to prohibit an elected official 600 600 Current Status: 04/27/2016 Referred to Civil Justice Committee 400 400 who solemnizes marriages from refusing to solemnize a marriage 00 00 of two persons who have been granted a marriage license. 0 0 SB 348: PUBLIC UTILITY SERVICE-RESALE (Bacon, K) Current Status: 05/10/2016 House Community and Family To regulate the reselling of public utility service. L L L L L B B B B B S S S S S OCT OCT OCT OCT OCT N N N N N C C C C C AN AN AN AN AN AR AR AR AR AR NO NO NO NO NO A A A A A A A A A A AR AR AR AR AR Advancement, (First Hearing) Current Status: 08/25/2016 Introduced 2011 2012 2013 2014 2015 Northeast Ohio Apartment Association Suites Magazine 33 NOAA Vacancy Rates

Northeast Northwest

Southeast Southwest South / Southeast

Three Month Previous Year Comparison By Area

NORTHEAST SOUTHEAST S/SOUTHEAST Jun Jul Aug Jun Jul Aug Jun Jul Aug ‘16 4.9% 3.8% 4.7% ‘16 1.2% 1.4% 2.5% ‘16 2.8% 2.6% 2.9%

‘15 5.0% 2.8% 6.3% ‘15 3.3% 3.5% 5.0% ‘15 1.9% 1.6% 2.6%

+/- -0.1% +1.0% -1.6% +/- -2.1% -2.1% -2.5% +/- +0.9%+1.0% +0.3%

NORTHWEST SOUTHWEST ENTIRE REGION Jun Jul Aug Jun Jul Aug Jun Jul Aug ‘16 1.9% 1.6% 2.1% ‘16 2.5% 2.7% 3.1% ‘16 1.0% 2.7% 3.4%

‘15 0.6% 1.0% 2.2% ‘15 2.0% 2.7% 2.5% ‘15 2.9% 2.4% 3.9%

+/- +1.3% +0.6% -0.1% +/- +0.5% 0.0% +0.6% +/- -1.9% +0.3% -0.5%

All Reported Vacancy 2015 2016 AREA SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG Northeast 7.6% 7.8% 7.3% 8.1% 8.0% 7.5% 7.2% 7.2% 4.2% 4.9% 3.8% 4.7% Southeast 5.6% 6.4% 7.2% 9.3% 8.5% 7.6% 5.7% 5.7% 1.0% 1.2% 1.4% 2.5% South/Southeast 4.3% 4.3% 3.8% 2.2% 3.1% 3.3% 3.0% 3.0% 2.1% 2.8% 2.6% 2.9% Northwest 2.9% 2.8% 2.5% 3.1% 3.1% 2.7% 2.0% 2.0% 2.1% 1.9% 1.6% 2.1% Southwest 2.9% 3.1% 3.2% 3.7% 4.1% 4.1% 3.9% 3.9% 2.9% 2.5% 2.7% 3.1% Entire Region 4.9% 5.1% 5.0% 5.4% 5.5% 5.3% 4.8% 4.8% 2.8% 1.0% 2.7% 3.4% Total Vacancy Rates Historical Line Chart

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