Patient Healthcare Guide Journal for Patients, Family and Healthcare Providers Your Medical Team
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Patient Healthcare Guide Journal for patients, family and healthcare providers Your Medical Team Physicians: Service Other Healthcare Providers: Residents: Table of Contents Welcome to Hartford Hospital Hartford Hospital is the region’s leading tertiary medical Our Commitment . 2 center with a world-class medical staff of more than 7,000 extraordinary physicians, nurses and other skilled Your Stay . 3 – 14 professionals who are dedicated to delivering the highest- quality care in the most compassionate way. Your care Advance Directives...............3 is the focus of everything we do. While you are with us, Handicap Accessibility............4 we will do everything possible to make your stay as Your Care Team..................5 comfortable as possible. Patient Safety....................7 Hartford Hospital was established in 1854 by the community Quiet Zones .....................8 for the community. Through the years, we have built a national reputation for excellence in innovative patient care, Your Nutrition ...................8 teaching and research. Hartford Hospital performed the first Fall Prevention...................8 successful heart transplant in the state and pioneered the Keeping Mobile . 9 use of robotics in surgery. We maintain the only Level 1 trauma center in the region and operate the state’s only air Blood Clot Prevention .............9 ambulance service, LIFE STAR, which has been nationally Pressure Ulcer Prevention .........9 recognized for excellence. Our Institute of Living, which Pain Management ...............10 was Connecticut’s very first hospital, is internationally Delirium Awareness .............10 known for behavioral health care and research. Infection Control ................11 Hartford Hospital is a member of Hartford HealthCare, Integrative Medicine.............11 Connecticut’s only truly integrated healthcare system, which provides a full range of lifetime healthcare services. Palliative Medicine ..............11 Our cancer center is an integral part of the Hartford Available Services ...............12 HealthCare Cancer Institute, the first member of the Patient Survey ..................14 Memorial Sloan Kettering Cancer Alliance, bringing world-class standards of cancer care to our patients. Financial Assistance.............14 Our outstanding programs have been recognized for Family & Visitors . 15 – 16 excellence by numerous government agencies, U.S. News and World Report, Solucient, Blue Cross/Blue Shield and Gift Shop .......................15 the National Cancer Institute, to name only a few. Dining Services . .15 We are here first and foremost to meet your needs and ATM Machine...................15 expectations. We welcome your suggestions so that we Lodging ........................16 can continually improve our services. I wish you the best on your journey to physical and What Every Patient emotional healing. Needs to Know . 17 – 20 References .....................17 Patient Privacy..................17 Patient Rights...................18 Medical Records ................20 Notes, Questions and/or Instructions ....................21-22 Stuart K . Markowitz, MD President, Hartford Region, Hartford Hospital Senior Vice President, Hartford HealthCare Healthcare Representative Form .......................... 23-24 HARTFORD HOSPITAL 1 LIVING OUR VALUES Our Commitment … Hartford Hospital is committed to providing you with the best patient experience by living our values of integrity, caring, excellence and safety. We believe that actively involving patients and families in care improves the flow of information, outcomes and the overall patient experience. This Health Care Guide and Journal is a tool that we have developed to improve communica- tion between staff, providers, patients and their families. It provides important information about being a patient or visitor at Hartford Hospital and provides a place to write down questions, important issues concerning your care, and a place to share other information. We welcome your input. If you have any questions, please speak with your nurse or call your patient advocate at 860.972.1400. On behalf of the entire team, we thank you for choosing Hartford Hospital. Sincerely, Cheryl Ficara, RN, MS, NEA-BC Jack Greene, MD Hartford HealthCare Regional Vice President Hartford HealthCare Regional Vice President Patient Care Services Medical Affairs 2 A Guide for Patients, Family & Healthcare Providers YOUR STAY AT HARTFORD HOSPITAL Contact Information Advance Directives To contact a patient in the hospital call You have the right to make healthcare 860.545.2711. To contact any department not decisions about the medical care you receive. listed in the quick reference phone listing, If you do not want certain treatments, you call 860.545.5000 or 5.5000 from any have the right to tell your physician you do hospital phone. not want them and to have your wishes followed. You also have the right to receive information from your physician to help you reach a decision about what medical care is to be provided to you. There may come a time when you are unable to actively participate in determining your treatment due to serious illness, injury or other disability. An advance directive is a legal document through which you provide your directions or express your preferences concerning your medical care and/or appoint someone to act on your behalf. Physicians The Facility Directory and others will use these directives when The facility directory identifies your location you are unable to make or communicate your while you are in the hospital. The facility decisions about your medical treatment. directory is used by staff throughout the A summary of Connecticut law has been prepared hospital when a caller or visitor to the hospital by the Office of the Attorney General for the wants to know your location (unit, room Department of Social Services and Department number, telephone number) or if a member of Public Health, ©2009. For printed copies, of the clergy is trying to locate you. please visit the Patient Relations Department If you choose not to be included in the facility or call 860.972.1400. directory your location (unit, room number, telephone number), even your presence within the hospital, will not be given out to anyone who calls or inquires about you, including any member of the clergy. Also, no mail or flowers will be delivered to you. Upon admission, you determine what information, if any, is communicated and to whom it is given. For example, you may decide that no information is communicated to anyone, or perhaps you want to designate only one person to know about your care. You may also dictate how and where the hospital sends you written information, including follow-up appointments. If you have questions contact the Patient Relations Department at 860.972.1400 or 2.1400 from any hospital phone. HARTFORD HOSPITAL 3 YOUR STAY AT HARTFORD HOSPITAL YOUR STAY AT HARTFORD HOSPITAL Hospital Accommodations Tobacco-Free Your room Environment Your room assignment is based upon your Because smoking is a major preventable admitting diagnosis and the bed availability cause of disease and death, smoking, including on the day of your admission. Private rooms e-cigarettes and vapor products, are noT at Hartford Hospital are based on the clinical ALLowed on any Hartford Hospital campus . needs of patients. Your healthcare team will work with you to Calling for assistance help you cope with a tobacco-free environment A button to call for assistance is located at and/or quit if you use tobacco products: your bedside. When you press the button a • Speak with your physician about medica- member of the healthcare team will respond. tions that might be available to help you quit. Handicap Accessibility • Call the QUITLINE at 1.866.END.HABIT Upon admission, patients are notified of avail- • Hartford Hospital Stop Smoking for Life is ability of rooms designated to accommodate available at 860.972.3127 or 2.3127 from any the special needs of physically handicapped hospital phone. person(s). If such a need becomes evident later in your stay, you will be transferred to a unit/ room with an accessible bathroom as soon as one is available and the transfer is approved by your physician. For further information, contact Patient Relations at 860.972.1400. Visiting Hours Receiving visitors is a customized experience. Please discuss with your nurse and medical team. Generally, ideal visiting times are Mobile Phones in the between noon and 8 p.m. You also have the Hospital Environment right to withdraw permission for a person Wireless communication devices may be used to visit. A person may be denied visitation if in non-patient areas such as stairways, lobbies, his/her presence infringes on others’ rights, the cafeteria, conference rooms, offices or safety or is medically or therapeutically outside on campus grounds. contraindicated. Wireless communication devices are prohib- An adult, other than the patient, is responsible ited in areas where patients are dependent on for supervising and being with a visitor under monitoring for life support, as well as in loca- the age of 16 at all times. tions where patients are receiving therapy. Individuals with respiratory infections or any other contagious condition should not visit patients in the hospital. Valuables Please send your valuables and non-essential If you have any questions about your visitation belongings home with family or friends. If you rights, please contact Patient Relations at must keep any valuables ask your nurse