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Built for This Our vision statement: Most trusted for personalized coordinated care. Built HartfordHealthCare.org for this. 2020 Annual Report CONTENTS A Message from the CEO ... 2-3 Locations & Service Area ... 4-11 Acute Care Hospitals ... 6-8 Behavioral Health Network ... 8-9 Community Network ... 9-10 Physician Organizations ... 11 Partnerships ... 11 Accomplishments ... 12-21 Mission Vision Values Regions ... 22-41 Institutes & Service Lines ... 42-61 The Year in Photos ... 62-65 To improve Most trusted for Integrity the health and personalized Caring healing of the coordinated care. Excellence people and Safety communities we serve. 1 A MESSAGE FROM JEFFREY A. FLAKS Dear Colleagues: • If the pandemic has proven anything, it is that our vision has value: being most trusted for personalized coordinated care — especially in a crisis. “We’re built for this.” • And throughout this tumultuous time, we led with our values on full For much of the past year, I’ve turned to that phrase time and again as a display daily: integrity, caring, excellence and safety. shorthand way to express Hartford HealthCare’s agility and readiness in the face of chaos and uncertainty. As I look back on the year in totality, I’m I have never been more proud to be part of such a team. Leadership at this struck by the courage and commitment of each member of the team, and time has required new approaches to acquired skill sets: transparency in by how durable and resilient this system of care called Hartford HealthCare communication, visibility and confidence in crisis, clarity of direction and has become. patients-first expectations. The following pages highlight many — but by no means all — of the In sum, 2020 was a year of unequaled performance in helping people live system’s accomplishments. In an unprecedented year filled with their healthiest lives. I am filled with immense gratitude for the opportunity extraordinary challenges, Hartford HealthCare has performed at every level: to serve my colleagues and community at this time. Access • We have lived out our highest calling: our mission to improve the health Community and healing of the people we serve. We have enhanced access to our services, Innovation added layered expertise and served our communities as never before. Health Equity Jeffrey A. Flaks Culture • Our deepening commitment to diversity, equity and inclusion means we President and 6 Health Institutes are intent on deliberately reaching all people, in all our communities. Chief Executive Officer Partnerships Home Care Hartford HealthCare Quality and Safety Behavioral Health Expertise 2 3 HAMPDEN HARTFORD WINDHAM LOCATIONS & SERVICE AREA HHC Hospital TOLLAND LITCHFIELD HHC Behavioral Health Hospital HHC Health Center HAMPDEN HHC Freestanding ED HHC Surgery/GI Center HARTFORD HAMPDEN HHC Imaging WINDHAM HHC Hospital HHC Behavioral Health TOLLAND MIDDLESEX NEW LONDON LITCHFIELD HHC Behavioral Health Hospital HHC Urgent Care NEW HAVEN HARTFORD HHC Health Center HHC Medical Group WINDHAM FAIRFIELD HHC Hospital TOLLAND HHC Freestanding ED HHC Community Network LITCHFIELD HHC Behavioral Health Hospital HHC Surgery/GI Center LifeStar Base HHC Health Center HHC Imaging HHC Service Area HHC Freestanding ED HHC Behavioral Health MIDDLESEX NEW LONDON HHC Surgery/GI Center HHC Urgent Care NEW HAVEN HHC Imaging HHC Medical Group HHC Community Network FAIRFIELD HHC Behavioral Health MIDDLESEX NEW LONDON LifeStar Base HHC Urgent Care NEW HAVEN HHC Medical Group HHC Service Area HHC Community Network FAIRFIELD 17k 1 in 2 33,000 Lives Connecticut Colleagues LifeStar Base touched residents in strong daily our care HHC Service Area Within 2nd 15 miles 6 Largest private of everyone in 400 Health employer in Connecticut Locations Institutes the state 4 5 Hartford HealthCare Acute Care Hospitals Hartford HealthCare Backus Hospital Charlotte Hungerford Hartford Hospital The Hospital of MidState Medical One State Street, Suite 19 326 Washington Street Hospital 80 Seymour Street Central Connecticut Center Hartford, CT 06103 Norwich, CT 06360 540 Litchfield Street Hartford, CT 06102 New Britain General Campus: 435 Lewis Avenue 860.263.4100 860.889.8331 Torrington, CT 06790 860.545.5000 100 Grand Street Meriden, CT 06451 HartfordHealthCare.org BackusHospital.org 860.496.6666 HartfordHospital.org New Britain, CT 06050 203.694.8200 Towns in HHC Service Area: 185 Licensed Beds (incl. bassinets): 233 CharlotteHungerford.org Licensed Beds (incl. bassinets): 867 860.224.5011 MidstateMedical.org Colleagues*****: 33,000 Transitions from Inpatient Care: 10,528 Licensed Beds (incl. bassinets): 122 Transitions from Inpatient Care: 44,653 Bradley Memorial Campus: Licensed Beds (incl. bassinets): 156 Transitions from Inpatient Patient Days: 48,873 Transitions from Inpatient Care: 5,960 Patient Days: 250,124 81 Meriden Avenue Transitions from Inpatient Care: 9,442 Care****: 104,936 ED Visits: 62,253 Patient Days: 26,601 ED Visits: 96,419 Southington, CT 06489 Patient Days: 37,014 Patient Days****: 573,109 Newborn Admissions: 874 ED Visits: 29,789 Newborn Admissions: 3,849 860.276.5000 ED Visits: 43,421 ED Visits: 383,771 Inpatient Surgeries: 2,282 Newborn Admissions: 384 Inpatient Surgeries: 13,117 THOCC.org Newborn Admissions: 716 Primary Care Visits (HHCMG + Ambulatory Surgeries**: 8,173 Inpatient Surgeries: 806 Ambulatory Surgeries**: 25,632 Licensed Beds (incl. bassinets): 446 Inpatient Surgeries: 3,312 St. Vincent’s): 820,928 Employees: 1,710 Ambulatory Surgeries: 3,403 Employees: 6,727 Transitions from Inpatient Care: 14,199 Ambulatory Surgeries**: 7,399 Operating Revenue*: $4.3 billion Physicians on Staff: 524 Employees: 973 Physicians on Staff: 1,669 Patient Days: 69,342 Employees: 1,262 Operating Revenue*: $392.5 million Physicians on Staff: 123 Residents/Fellows: 728 ED Visits: 73,049 Physicians on Staff: 684 Operating Revenue*: $154.4 million Medical Students: 225 Newborn Admissions: 1,558 Operating Revenue*: $351.5 million Operating Revenue*: $1.8 billion Inpatient Surgeries: 2,402 Ambulatory Surgeries**: 5,849 Employees: 2,375 Physicians on Staff: 722 Operating Revenue*: $470.2 million *Audited ** Includes joint venture ASC (Glastonbury, Southington, BJI, Waterford) volumes *** Includes Managed Services Organization **** Includes Natchaug 6 ***** Includes employees and contingent staff 7 Acute Care Hospitals (cont.) Behavioral Health Network Community Network St. Vincent’s Medical Windham Hospital Institute of Living Natchaug Hospital Rushford Hartford HealthCare Center 112 Mansfield Avenue 200 Retreat Avenue 189 Storrs Road 883 Paddock Avenue at Home 2800 Main Street Willimantic, CT 06226 Hartford, CT 06106 Mansfield Center, CT 06250 Meriden, CT 06450 1290 Silas Deane Highway Bridgeport, CT 06606 860.456.9116 860.545.7000 860.456.1311 1.877.577.3233 Wethersfield, CT 06109 203.576.6000 WindhamHospital.org InstituteOfLiving.org Natchaug.org Rushford.org 860.249.4862 StVincents.org Licensed Beds (incl. bassinets): 130 Transitions from Inpatient Care: 3,219 Transitions from Inpatient Care: 1,770 Residential Days: 32,180 HHCatHome.org Licensed Beds (incl. bassinets): 520 Transitions from Inpatient Care: 2,624 Inpatient Days: 38,899 Inpatient Days: 17,222 Outpatient Visits (PHP/IOP/OP): 132,724 Total Admissions: 30,373 Transitions from Inpatient Care: 12,541 Patient Days: 10,300 Outpatient Visits (PHP/IOP/OP): 101,240 Outpatient Visits (PHP/IOP/OP): 175,580 Employees: 385 Employees: 1,522 Patient Days: 74,734 ED Visits: 27,795 Residential Days: 7,256 Employees: 488 Operating Revenue*: $31.2 million Volunteers: 205 ED Visits: 51,045 Newborn Admissions: 67 Employees: 731 Operating Revenue*: $46.4 million Rushford offers treatment of addiction and Branch Offices: 9 Newborn Admissions: 690 Inpatient Surgeries: 663 The Institute of Living was the first Natchaug Hospital offers a wide range behavioral health disorders in adults and Operating Revenue*: $146.4 million Inpatient Surgeries: 2,526 Ambulatory Surgeries: 2,053 hospital of any kind in Connecticut. Now of accessible, community-based mental adolescents, as well as drug prevention and Hartford HealthCare at Home is a Ambulatory Surgeries: 3,944 Employees: 607 a division of Hartford Hospital, it provides health and addiction treatment services youth development. not-for-profit home care agency Employees: 2,393 Physicians on Staff: 394 a wide range of comprehensive behavioral for children, teens and adults through specializing in home nursing and hospice Physicians on Staff: 701 Operating Revenue*: $120.4 million health services. its network of 10 sites across eastern services. Additional offerings include Residents/Fellows: 47 Connecticut. behavioral health, dementia programs and Operating Revenue*: $391.5 million Lifeline emergency response systems. 8 *Audited 9 Community Network (cont.) Physician Organizations Partnerships + Hartford HealthCare Hartford HealthCare Hartford HealthCare Hartford HealthCare Integrated Care Partners GoHealth Urgent Care: Independence at Home Rehabilitation Network Senior Services Medical Group 1290 Silas Deane Highway 18 locations 205 Kelsey Street 181 Patricia M. Genova Drive 80 Meriden Avenue 1290 Silas Deane Highway Wethersfield, CT 06109 Newington, CT 06111 Newington, CT 06111 Southington, CT 06489 Wethersfield, CT 06109 860.972.9051 CarePartners of Connecticut: 860.249.4862 860.696.2500 1.877.424.4641 860.545.7188 IntegratedCarePartners.org 2,688 members HHCIndependenceAtHome.org HHCRehabNetwork.org HHCSeniorServices.org HHCMG.org Provider Members (including primary Employees: 455 Patient Care
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