THE IMPACT & PRESENCE POCKETBOOK By Pam Jones & Janie van Hool Drawings by Phil Hailstone "This little gem tells you all you need to know about making a positive impact. The user- friendly format and excellent content make it essential for anyone in business." Maura O'Mahony, Management Development Manager, Allied Irish Bank (GB) "Provides invaluable advice on how to develop yourself, great tips and hints on how to do it and useful exercises to get you started." James Moncrieff, Director, LMT Consulting "A fun, pragmatic approach developed by experts in their fields. Applicable in areas of business and personal life." Monica Kinder, Assistant Manager, Management Development, Allied Irish Bank (GB) Published by: MANAGEMENT Management Pocketbooks Ltd POCKETBOOKS Laurel House, Station Approach, Alresford, Hants SO24 9JH, U.K. Tel: +44 (0)1962 735573 Fax: +44 (0)1962 733637 E-mail:
[email protected] Website: www.pocketbook.co.uk All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the publishers. This edition published 2004. © Pam Jones and Janie van Hool 2004 British Library Cataloguing-in-Publication Data – A catalogue record for this book is available from the British Library. ISBN 1 903776 18 X Design, typesetting and graphics by efex ltd. Printed in U.K. CONTENTS INTRODUCTION 5 DEVELOPING YOUR 71 Who should use this book?, impact and PERSONAL BRAND presence