Breckland Service Directory October 2019 Please Click on the Heading to Jump to the Article

Breckland Service Directory October 2019 Please click on the heading to jump to the article

Contacts 36. Help to Learn about banks 1. Breckland Early Help Hub 37. Family Action ASD/ADHD Support 2. Breckland Contacts 38. Positive Behaviours Support Course Parent & Child 39. Supported internships (Younger People) 40. Independent Living Skills 3. Childhood and Family Service 41. Hospital Passport for Autism 4. Baby Basics 42. ASD Helping Hands 5. Children’s Health Advice 43. Girls on the Spectrum 6. Just One Norfolk 44. E-Learning Understanding Autism 7. 30 Hours Free Child Care 45. ASD Education Support 8. Childcare Choices 46. Build Charity 9. Baby Buddy Free App 47. Disabled Students Allowance Guide 10. Healthy Weight Promotion 48. Learning Disabilities Employment 11. Home-Start Norfolk 49. Funding for Students 16-25 with SEND 12. ChildLine App 50. SEN Training College 13. Being 2: The Shared Review 51. Musical Keys in Dereham 14. Nelson’s Journey 52. Norwich Independent Living Group 15. Get Me Out the Four Walls 53. New Local Offer Section 16. Grandparents plus 54. Down’s Syndrome Association 17. Special Guardians Groups 55. Mencap Learning Disability Helpline 18. Children effected by Imprisonment 56. Mencap Gateway 19. HMP Norwich Family Service 57. Annual Health Checks 20. Parentline 58. New Speech & Language web pages 21. Dispute Resolution Separated Parents 59. Independent Living Skills 22. Family Information Service 60. Personalised Travel Payments 23. Family lives – Confidential Help Line 61. Thetford Independent Living Group 24. Family Line Service 62. Dragon New Members 25. Sexting Advice for Parents 26. Children & Social Media Carers 27. Community Swap n Shop 63. Young Carers Leaflet 28. Family Action Support in Schools 64. Young Adult Carers Additional needs & disability 65. New Service for Young Carers 29. Norfolk SEND Partnership 66. Young Carers Booklist 30. SEND E-Learning Course 67. Guide to Care and Support for Adults 31. Special Care Dental Services 68. Adult Services Care leaflet 32. Volunteering Match and Mentor Project 69. Millennium Trust for Carers 33. Resources with Learning Disabilities 70. Carer Grants 34. Living Well with Autism 71. Swaffham Wellbeing Group 35. Autism Video Clip 72. Carers Matter Support Groups

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Breckland Early Help Monthly Bulletin September 2019

2. Contacts Entered September 2019 Partner Focus Offer: • Support professionals to complete assessments • Convene Family Support Process (FSP) meetings by offering advice and guidance • Train, coach and offer consultation support on any aspect of the Family Support Process. Contact Krissi Berry Tel: 01362 654 828 Email: [email protected] Click here to access available training courses. Community Focus Offer: Working with all relevant Partners, Agencies, the Public and the Community Sector to help effectively coordinate our resources: Do you need: • To connect to your local EH Hub help that will enable you to meet the needs of families in your local area • Support to work collaboratively • Assistance in understanding local data and intelligence Stephanie Cook Tel: 01842 760719 Email: [email protected] Brian Feltham-Daniels Tel: 01603 306650 Email: [email protected] Family Focus Offer: Our Professionals provide targeted support to Children and Families who have the most complex needs: • Use the Family Support Process Framework supporting families with tier 3 needs • Create targeted plans of Intervention to address the needs within the family • Undertake certain additional assessments Participating Partners: To access just click on links • Adult Social Care Team • Matthew Project • Anglia Revenues • Norfolk Children & Young People’s • Better Together Norfolk Health Services • Breckland Council • Norfolk Community Advice Network • Breckland Housing • Norfolk Constabulary • Change Grow Live • Norfolk Family Carers • Children’s Centres • Norfolk Learning Disability Service • Daisy Programme • Salvation Army - Thetford • Department for Work and Pensions • South Norfolk CCG • Flagship Housing Group • The Harbour Centre • Future Projects • Voluntary Norfolk • Leeway Jump back to start MORE ON NEXT PAGE

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Breckland Early Help Monthly Bulletin September 2019

Parent and Child 3. Childhood and Family Service Entered September 2019

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4. Baby Basics Entered August 2019

Baby Basics exists to provide essential equipment, clothing and toiletries free of charge to families who are unable to provide for themselves.

Requests must come from a professional who works alongside the family and not directly from the individual in need. If you identify a family who is in need please follow this process: • Ask them if they would like to receive items from Baby Basics • Identify specifically what items are needed • Email or call your local Baby Basics team to make the referral

You will be asked for the following information: • You: Name, agency and your contact details • Your Client: Name, due date of baby, gender (if known) and items needed • Any other information you think is important for us to know • The team will be able to let you know if the items needed are available and will give you an indication of how long it will take to prepare • You will be notified when the items are ready for collection • Make arrangements with the Baby Basics team about collecting the items. Items must be delivered to the client by the referrer or other professional • Baby Basics is unable to offer a delivery service.

Our aim, where possible, is to have items ready to be collected one month before the baby is due, giving the family time to sort through the items given and feel confident that they have what is needed. It really helps us to have referrals in as early as possible. One of the core items that we put together is a Starter Pack – a Moses basket packed with new-born clothing, bedding, a towel suitable for a new-born, nappies and other toiletries for both mum and baby. Please note that although the Moses baskets themselves are second hand we always replace the mattresses with brand new ones.

Contact Telephone 07708 173567 E-mail [email protected] Website www.facebook.com/BabyBasicsWestNorfolk Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

5. Children’s Health Advice

Just one Number

0300 300 0123

For every child, young person or parent carer living in Norfolk If you need to speak to your health visitor, school nurse or any member of our integrated Healthy Child Programme services for advice or information.

8.00am – 6.00pm Monday- Friday 9.00am – 1.00pm Saturday

6. Just One Norfolk JUSTONENORFOLK.NHS.UK HAS LAUNCHED!! Welcome to the NEW ‘go to’ online health website for Norfolk families https://www.justonenorfolk.nhs.uk/

Our Services 0-19 We deliver a range of community-based children and young people’s health services across Norfolk. Our aims are to: • Build confidence in families, children and yp to care for their own health and wellbeing • Help families, children and yp in Norfolk access the right services for advice and help • Improve health outcomes for children and young people in Norfolk.

Resource Library Looking for a leaflet, document or video? Why not take a look at our resource library where we store all useful materials for families and professionals? All you need to do is select the subject you're looking for and the library will do the rest!

Baby Buddy App The creators of the Baby Buddy app - Best Beginnings, are partners in Just One Norfolk. Want to know a little bit more about them?

On line Learning New online learning to help parents, families, carers and professionals feel more confident when looking after children and young people. Learning is split up into 3 sections: understanding your child, understanding your baby, understanding pregnancy, labour, birth and your baby. It is free to access using the Norfolk access code JON70

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Breckland Early Help Monthly Bulletin September 2019

7. 30 Hours Free Child Care From 1st September working parents of 3&4-year-olds who meet certain criteria can get 30 hours free child care per week for 38 weeks of the year

All families will still be entitled to the existing 15 hours free childcare a week for 3&4-year olds. If you currently use a childcare provider, they may offer the 30 hours entitlement in September- however there is no obligation for them to do so. Please ask if you are uncertain.

Parents who wish to get 30 hours free childcare from September can apply now at the online Childcare Service https://childcare-support.tax.service.gov.uk/par/app/applynow

8. Childcare Choices The website - Childcare Choices - sets out all current and upcoming Government childcare offers and support available to parents, including the Tax-Free Childcare scheme and 30 hours, the 15 free hours, tax credits, Universal Credit and childcare vouchers.

9. Baby Buddy Free App Baby Buddy is a free app, available on the App Store and Google Play and our web version. This NHS accredited has been designed in collaboration with parents, academics, doctors, midwives and other organisations.

Baby Buddy is your personal baby expert – a virtual friend who will guide you through your pregnancy and the early stages of your baby’s life.

Crisis Messenger: Within Baby Buddy you can access the Baby Buddy Crisis Messenger – a free 24/7 confidential text support from a trained counsellor when you’re in emotional pain or a crisis.

The trained volunteer will introduce themselves by text, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place.

For more information on functionality, security and clinical safety click here.

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Breckland Early Help Monthly Bulletin September 2019

10. Healthy Weight Promotion Healthy weight promotion: consistent messages – resources published

PHE has published a suite of resources focused on promoting a healthier weight for children, young people and families. These resources are intended to support health and care professionals to be consistent and provide a core set of healthy weight messages throughout the life course. This suite of resources is part of Public Health England’s All Our Health ‘call to action’ for health and care professionals. Resources can be accessed here and include:

• Consistent messaging infographics: For use in practice. Each infographic highlights the key evidenced based healthy weight messages for specific age or target groups. • Consistent messaging slide sets: The aim of these slides is to be used as a training tool to inform workforce development. It provides detailed evidence based healthy weight messages from preconception through to age 18 years. It includes links to a range of useful free resources including e-learning and guidance documents. • Child obesity animation: This animation demonstrates for all health and care professionals their vital role in supporting children, young people and families to maintain a healthier weight to prevent and reduce childhood obesity, from pregnancy through to the transition to adulthood

Please circulate to your networks and retweet the link on @PHE_UK.

Children, Young People & Families Team Health Improvement Directorate Public Health England 5th Floor North Wellington House 133 – 155 Waterloo Road London SE1 8UG Email: [email protected]

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11. Home-Start Norfolk ‘Helping Children, Changing Lives’ Home-Start Norfolk offers, support, friendship and practical help to parents with young children across Norfolk

Home-Start Norfolk offers a unique service, recruiting and training volunteers - who are usually parents themselves – to visit families at home who have at least one child under 5, to offer informal, friendly and confidential support.

To help children get the best possible start in life, Home-Start Norfolk supports parents, across the county, to grow in confidence, strengthen their relationships with their children and widen their links with the local community. In doing so, parents are empowered to function effectively and independently in their day to day lives.

Time to spare? Perhaps you could become a Volunteer? Volunteers come from all walks of life. They are recruited for their friendliness, practical approach and understanding, and are matched with families after completing an accredited preparation course. Is this you? To find out more about a course running in your locality:

Call: 01603 977040 or Email [email protected] E: [email protected] M: 07860832549 W: www.homestartnorfolk.org Follow us on Twitter: @homestartnor Facebook: Home-Start Norfolk Instagram: homestartnorfolk The Community Centre, Campingland, Swaffham, Norfolk, PE37 7RB

12. ChildLine App ChildLine have launched an app to provide counselling to young people in need of help directly through their mobile devices. ‘For Me’ is the first app to counsel young people via smartphone. Service includes

• 1-2-1 chat with a counsellor • 'Ask Sam' problem pages • Private locker – a personal area where young people can track their mood and thoughts. Free download can be obtained from https://www.nspcc.org.uk/what-we-do/news-opinion/childline-launches-new-app/

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Breckland Early Help Monthly Bulletin September 2019

13. Being 2: The Shared Review

The Shared Review is now for all Norfolk’s two-year-old children who attend an Early Years setting. It brings together two assessments - the Early Years Foundation Stage Progress Check at age 2, that must be completed for all children attending a setting and the Two-Year Health Review that all children are offered. Please do the reviews between 27-30 months whenever possible.

Children who do not attend an early years setting at age 2 will still be offered a health review. If a child subsequently enters a setting before 36 months, then once the child is settled, early years practitioners must also carry out an EYFS progress check and share this with parents.

The animation may answer questions as well. https://www.powtoon.com/online- presentation/eTlTnbKvZoq/?utm_campaign=copy%2Bshare%2Bby%2Bowner&utm_medium =SocialShare&mode=movie&utm_source=player-page-socialshare&utm_content=eTlTnbKvZoq

What information is shared? Any information that will support the development of the child, including parents’ views, any strengths or concerns, the summary of the Progress Check and the Health Review. With families’ full consent and awareness, information can be shared (verbal and written) and a joint action plan agreed if necessary. Where appropriate, Children’s Centre services support should be included in the action plan.

Informed consent for parents/carers We ask you to seek parents/carers agreement to share a summary of their child’s two-year progress check when it is completed. We hope you will enable parents to understand the benefits of sharing so they are happy to give consent but recognise that parents/carers do not have to give consent. Their wishes must always be respected. Parents’ consent must be recorded using the form provided by the Achievement and Early Years’ Service, available on www.norfolkchildcarejobs.com/resources access code: NorfolkBeing2.

How Information can be shared with the Healthy Child Programme: Verbally – particularly if there are concerns about a child’s development – contact Just One Number on 0300 300 0123. In writing when a Progress Check has been completed and consent gained to share with Norfolk County Council’s Achievement and Early Years’ Service, Children’s Centres and the Healthy Child Programme team, send: A copy of the progress check summary; a copy of the signed consent form; (The pink section of the joint summary sheet from the Red Book if it is available)

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Breckland Early Help Monthly Bulletin September 2019

Either by post in a prepaid pre-printed envelope to: -

Please mark the envelope as: Private and Confidential Children’s Service Post Room County Hall Martineau Lane Norwich NR1 2DL Early Years – Woodside Hub

Or by secure email to [email protected] In the exceptional situation that consent is gained to share with the Healthy Child Programme team but not with Norfolk County Council’s Achievement and Early Years’ Service and Children’s Centres, the setting should send the same documentation to Just One Number:

Private and Confidential Norfolk CYP Health Services, Unit 3 Cringleford Business Centre, Intwood Road, Cringleford, Norfolk NR$6AU

Or by secure email to: [email protected]

The Progress Check template is the best way to share information It includes everything that we need. If you use your own form, please ensure you at least complete the grey sections of the Progress check template provided including the child’s name, date of birth and address, as well as the Early Years setting attended and name of the member of staff who did the check and your contact details.

The Joint Summary Sheet is not included in all Red Books – supplies have been given to Children’s Centres to pass on to Early Years settings. Please let them know if you need more copies.

Who fills out what? The joint summary sheet needs to be filled out by both the health and early year’s professionals. The joint summary sheet has 2 carbon copies under the white cover sheet – yellow and pink.

White -STAYS Yellow - FOR Pink - FOR EARLY HEALTH YEARS IN RED BOOK PROFESSIONALS SETTINGS

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Breckland Early Help Monthly Bulletin September 2019

With parent’s consent, you are welcome to remove the pink copy when both sets of contact details are included, so that conversations about the review/check can happen. It is mainly for the Child’s Red book – the information we need is all contained on the summary sheet, so it is not essential to send this sheet in. Resources available We have created a download portal to help you access resources to advertise Being 2 to your families and to Early Years settings: bit.ly/norfolkcyp-portal

• Leaflet and poster to promote the review. • Article for any newsletters or updates to parents and stakeholders. • One-page parents and carers guide for families when the child does not attend a setting, so that they can consider if they have any concerns about elements of their child’s development. • Being 2 Shared Review comment cards, so that parents can feedback to the Healthy Child Programme team about their experience.

Up to date paperwork including the progress check and the consent form are on: www.norfolkchildcarejobs.com/resources access code: NorfolkBeing2.

Call Norfolk County Council Early Years Duty Desk for all queries and for prepaid envelopes: 01603 222300 – Option 3

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Breckland Early Help Monthly Bulletin September 2019

14. Nelson’s Journey

Update on changes to the referral process into Nelson’s Journey, with effect from 1st March 2018: Due to the continued high demand, and occasional inappropriate, referrals to Nelson’s Journey’s services we have reviewed our referral process and have changed our process as follows:

• Following all professional referrals, we will send a letter/email to the parent/carer inviting them to contact us to take/complete the referral process. A copy will be sent to the referrer. • At this stage the parent/carer will discuss the child’s needs with a duty worker and if the service is deemed appropriate a 1:1 assessment will be arranged. Or • Where appropriate the parent/carer will be offered continued access to our support line. • Parents/carers will be sign posted to a more relevant service where necessary.

How you can help:

• Where possible could you encourage parents/carers to contact Nelson’s Journey directly? • If you make the initial referral please gather as much information about the child/young person and the detail of the bereavement and call our support line to discuss the referral.

Each family will be sent a tailored information pack once we have spoken to them.

Our NJ Support Line is open:

Monday 9am – 4.30pm Tuesday 9am – 4.30pm Wednesday 1.30pm – 4.30pm Thursday 9am – 4.30pm Friday 9am – 4pm

Our phone number is 01603 431788 W: www.nelsonsjourney.org.uk Jump back to start

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15. Get Me Out the Four Walls

Get Me Out the Four Walls was created to ensure that no mother, father or carer feels alone and isolated at home after the birth of their children. By creating informal social meets we aim to give as many people in Norfolk the opportunity to escape their house and meet others which we believe helps prevent the on-set of Maternal Mental Illness such as Post Natal Depression and to help aid stabilisation of mental health and social prescription. We also strive to support as many mothers that become known to us that are struggling with a mental illness by offering 1 to 1 peer support and post-natal depression specific social meets delivered by our friendly non-judgemental ambassadors.” https://www.getmeout.org.uk/

If you would like to contact us for some support please contact us on [email protected] and we will endeavour to respond in 72 hours. For any other queries or to volunteer for us please contact [email protected]

16. Grandparents plus

Grandparents Plus Advice Service 0300 123 7015 Open Mon – Fri, 9.30am-3.30pm Advice and Information on everything to do with kinship care, particularly practical support and information on financial support, welfare benefits, employment, housing, education etc.

Someone Like Me Service 0300 123 7015 Call the advice service and ask to be referred to Someone Like Me – or select this option on the answerphone message. A service run by volunteer kinship carers to provide a listening ear and emotional support to kinship carers.

Grandparents Plus Website – www.grandparentsplus.org.uk Full of information and support for new and existing kinship carers, including any updates and changes to policies etc

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17. Special Guardians Groups

Norfolk Special Guardians Group open to all special guardians who are caring for a child under an SGO

This is an opportunity to meet other Special Guardians and to speak to a Social Worker about any questions or worries you might have. Norfolk Kinship Team have also invited specialist guest speakers to present on relevant topics.

The meetings are 9:45am- 12:00pm with tea/ coffee and introductions and discussions and with guest speakers on a particular theme at 11:00am

Kings Lynn Venue Programme Gaywood Library River Lane Kings Lynn PE30 4HD

Norwich Venue Programme Tuckswood Library Robin Hood Road Norwich NR4 6BX

Norfolk Kinship Team has an advice line Monday- Friday 10-12 to support special guardians and their families with any questions relating to special guardianship 01603 224 131

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18. Children effected by Imprisonment

Breaking Barriers A free service to support children of offenders

Do you work with a family where there is a child who would benefit from our support?

Ormiston Families have been funded to provide free, dedicated 1:1 support to children and young people (5-16 years) who are affected by having a close family member in prison. We would like to work with you to identify children and young people who would benefit from the support which our Breaking Barriers service can offer. The children and young people may typically be experiencing: • Anxiety: limited understanding or false perceptions of prison and prison life, difficulty sleeping, concentrating or socialising. • Changes in behaviour: poor behaviour in school or home, low school attendance, risk of exclusion, bullying. • Social exclusion: loss of friends and family; change of school and community.

By providing a safe space to talk, play and express themselves, we enable them to explore their feelings. We help them to break down some of the barriers that may prevent them from engaging with school or family, and from maintaining positive ties (as appropriate) with their imprisoned family member.

If you know of a child or young person who you think may benefit from Breaking Barriers, please do get in touch: [email protected] Tel: 07787 404 385 We can initially talk through the referral to make sure that Breaking Barriers is the right service for the child before I contact the parent and arrange to meet with the child (usually in school) for a series of weekly 45-minute sessions over 6 - 8 weeks.

I would be very happy to hear from you – either about a particular child, or just to let you know more about the service.

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Breckland Early Help Monthly Bulletin September 2019

19. HMP Norwich Family Service

Phoenix Futures Family Service We can provide advice, information and support to families or loved ones affected by a prisoners’ drug and/or alcohol misuse. We offer a range of 1-2-1 support based around your individual and personal circumstances.

Based in the prison and the visitors centre we offer support and guidance for example- •Understanding your loved ones’ drug and alcohol misuse •Supporting your loved one to recovery •Supporting you through your loved ones’ sentence •Help and support with your own drug and alcohol misuse •Housing issues •Financial issues •Emotional and physical wellbeing of adults and children in your family •Accessing mental health support

We will also signpost to specialist support agencies local to you. Get in touch! •Our service is completely confidential, and you can arrange to meet with our family worker at a time that is convenient for you •You can self-refer via the visitors’ centre, just pick up a referral form •We will be in contact however is best for you; Telephone, Email and face to face.

Tel: 01603 708 666 Email: [email protected]

01603 708 663

20. Parentline

Are you a parent or carer of a child or young person (0-19 years) living in Norfolk?

In addition to our just one number service you can now text our messaging service where you can talk to our practitioners for health-related advice or information

07520 631 590 Jump back to start

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21. Dispute Resolution Separated Parents Information Programme

The Separated Parents Information Programme (SPIP) is a course designed to help parents/carers become clear about what their children need most from them and learn the fundamental principles of how to manage conflict and difficulties between separated parents – including how to put this into practice.

The Programme encourages parents/carers to take steps for themselves; this may include developing agreements that do not need court intervention. The Programme will give you ideas and signpost ways in which you can get help outside court, and you are expected to make use of these where possible. If this leads to agreed arrangements that are safe and beneficial for children, the court will help with this process. The majority of parents that go on the course find it very helpful.

A SPIP might be appropriate for parents (or other parties) when: • you have difficulty focussing on your children’s needs due to ongoing conflict • you find that your feelings and reactions to the separation are affecting your ability to communicate about your children • you would like communication to improve, perhaps you are thinking about mediation • there are no safeguarding concerns about children or parents

The SPIP course is a CAFCASS designed course and Action for Children have been commissioned to deliver it within the Norfolk area. They receive referrals direct from CAFCASS for parents who are within the court process & have been court ordered to attend but are also able to receive self-referrals from parents direct or from support services working with parents who may benefit from attending a SPIP for a fee of £90 per parent.

For further information contact Hayley Hawes Norfolk SIP Team Lead 07843 344629 or email [email protected]

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22. Family Information Service Entered May 2019 The Family Information Facebook page is updated regularly with news and information. You can find them on the following link https://www.facebook.com/NorfolkFIS

If you are a Childminder in Norfolk you can join the ‘Childminder Staffroom’ closed group where you can communicate with other childminders, share ideas, ask questions etc. All childminders should’ve been invited to join, but if not please email [email protected]

They can also be found on Twitter at https://twitter.com/fisnorfolk and their freshly launched Pinterest page at www.pinterest.co.uk/NorfolkFIS/

Family Information provide free, confidential and impartial advice and guidance on funded early education and childcare, home learning and related services in Norfolk

23. Family lives – Confidential Help Line

Family Lives offers a confidential and free* (* Free from landlines and most mobiles) helpline service for families in England and Wales (previously known as Parent line). Please call us on 0808 800 2222 for emotional support, information, advice and guidance on any aspect of parenting and family life. Our helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

Email support Our lines do get very busy, if you are unable to get through, you may want to email us for support, advice and information. Please email us at [email protected]. We aim to respond within 24 hours, Monday to Friday.

How we help We listen and give you the space to talk, helping you to explore your situation and identify the way forward. Listening means that we let you, the caller, direct the conversation to wherever you want to go. We will take what you say seriously, and not minimise it. We may ask you some questions to help us fully understand your situation and explore your feelings, and help you talk through options or consider specific Organisations, which may be able to help you. We do our best to provide you with as much helpful information and support and encouragement as we can, and then we hope that that puts you, as the expert on your own life, in a good position to make whatever choices are best for you. Core to our Organisations values is to ensure that you will be listened to with empathy, care and respect. We cannot offer legal or medical advice. https://www.familylives.org.uk/how-we-can-help/confidential-helpline/

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Breckland Early Help Monthly Bulletin September 2019

24. Family Line Service

Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

The free Family Line Service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents and carers through telephone calls, email and text message.

The service aims to: • Provide both immediate and long-term support • Help with practical information and guidance • Provide emotional and listening support • Help with understanding and accessing relevant services and information • Provide regular one-to-one befriending support to parents feeling isolated

How it works A team of trained volunteers with the knowledge and experience of parenting issues support parents and carers via telephone, text and email.

Family Line Service provide a listening ear, answer those parenting questions or help with guidance around more complex issues. They can also provide longer term support through regular sessions with our befrienders and counsellors. All via telephone, text message or email for free.

How to access the service Any parent or carer from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the below details.

Opening times: Monday to Friday 6pm-10pm Saturday and Sunday 10am-1pm

Telephone: 0808 802 6666 Text message: 07537 404 282 Email: [email protected] https://www.family-action.org.uk/what-we-do/children-families/familyline/

25. Sexting Advice for Parents

Sexting is defined as the sending or receiving of nude or seminude images or sexually explicit text messages and can happen when one-person pressures another to send a nude or seminude photo JAMA Pediatrics Patient Page provides some basic advice for parents with links to other websites https://jamanetwork.com/journals/jamapediatrics/fullarticle/2673714 Jump back to start

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26. Children & Social Media How to Talk to Your Child about Social Media and the Internet

Our guide gives ten tips for talking to your child about their use of social media and the internet. Click to follow the links to the Young Minds Website

• Have conversations from a young age • Lead by example • Ask your child about the apps and websites they use • Set boundaries - but be realistic • Reassure them that they can always talk to you • Talk about personal information • Talk about social media • Talk about gaming • Talk about cyberbullying • Act on warning signs

27. Community Swap n Shop

Downham Market, Swaffham and Methwold Children’s Centres Donations for Community Swap n Shop

Have you any children’s clothes (ages 0-5 years old) that you would be happy to donate to your local Children’s Centre?

You can bring your donations along to Downham or Swaffham Children’s Centres between 9am and 3.30pm. If you want to donate at Methwold Children’s Centre, then please call 01366 387403 to check opening times.

Our new Swap n Shop will be open weekly starting in December 2018 at Downham Market Children’s Centre and at Swaffham Children’s Centre.

If you donate clothes you will be given tokens to spend in our ‘shop’.

Look out on Facebook and at your Centre for more information. Action for Children does what’s right, does what’s needed and does what works. You can contact us on 01366 387403 at Downham Market Children’s Centre, Snape Lane (off Paradise Road), Downham Market PE38 9JE or come in and see us. Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

28. Family Action Support in Schools Family Action is a charity committed to building stronger families by delivering innovative and effective services and support that reaches out to many of the UK’s most vulnerable people. We seek to empower people and communities to address their issues and challenges through practical, financial and emotional Help.

We are currently delivering a number of well-regarded services and projects across Norfolk such as • Family Support • Mental Health Support • Parenting Support • Well Family Service • ASD Support We look ford to discussing how Family Action can work in partnership with your school/cluster to meet the needs of your staff, children and their families

For further information contact Clare peak. Family Action Norfolk projects Manager Swaffham Community Hospital Sporle Road Swaffham PE37 7HL M: 07944 609655 [email protected] www.family-action.org.uk

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Additional needs & disability

29. Norfolk SEND Partnership We are an impartial, confidential service offering information, advice and support to children, young people and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where linked to education. For more information on how we can support you visit our website or call 01603 704070 http://www.norfolksendpartnershipiass.org.uk/

30. SEND E-Learning Course Entered June 2019

Improve your knowledge and understanding of SEND

We are pleased to inform you that there is now a new SEND E-Learning course. It has been developed to improve the knowledge and understanding of special educational needs and disability (SEND) and associated responsibilities for parents/carers or professionals working with children and young people with SEND.

The course was co-produced by a small group with representation from Norfolk County Council, the Clinical Commissioning Groups and Family Voice Norfolk.

Norfolk County Council employees should access the course via the Learning Hub website.

Everyone else can access the course on the SEND Local Offer. https://www.norfolk.gov.uk/children-and-families/send-local-offer

31. Special Care Dental Services Entered June 2019

Special Care Dental Services Special Care Dental Services offers dental treatment on referral for patients with special care needs, such as learning difficulties, where treatment with a general dentist has not been possible. Home visits are provided for those who are housebound and unable to receive domiciliary care from general dental services. Patients are encouraged to obtain dental care through general dental services unless their disability or condition prevents them from being able to attend and receive treatment in a general dental practice setting. https://www.heron.nhs.uk/heron/organisationdetails.aspx?id=19284 Jump back to start

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32. Volunteering Match and Mentor Project

Match and Mentor, based in West and South Norfolk, offers opportunities for individuals with learning disabilities and/or additional support needs, in the following:

o To enable individuals to choose what they would like to be involved in o To enable individuals to access community activities. o To enable individuals to acquire new skills and access training that will support them to achieve independence. o To enable individuals to access both mainstream and personalised activities – including volunteering, training, work experience and social activities.

All our support will be based on a person-centred assessment and support plan which will achieve the objectives chosen by each individual.

Each individual can choose to access as much (within reason) or as little of the service as they choose each week and we can be flexible in the way the service is accessed so that each individual can vary their programme of support to meet their changing needs.

For any enquiries please contact Helen Cooper on 01366 385839 or at [email protected]

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33. Resources for Children with Learning Disabilities

NSPCC have produced some resources aimed at helping young people explore topics such as emotions, relationships and identity The films and supporting resources are aimed at young people aged 11 to 25 to help them learn strategies for staying safe as they grow up and gain independence. They enable adults to start conversations with young people about: • feelings • privacy and boundaries • friendship • different kinds of love • online safety. To find out more please see https://learning.nspcc.org.uk/research-resources/schools/love-life/

34. Living Well with Autism

Living Well with Autism is an online resource that provides parents and caregivers with ideas, and free or inexpensive resources for living well with autism.

Here, you will find social stories, visual helpers, tips, and recommended resources. http://livingwellwithautism.com/welcome

Social Stories - Personal Safety These social stories are designed to be enlarged on a copier and made into booklets, with one image per page. Feel free to customize them for your own child's needs http://livingwellwithautism.com/how_to_use_social_stories/social_stories_- _personal_safety

35. Autism Video Clip

Rural Media Are a Hereford-based production company and charity producing award-winning films and digital arts projects. Founded over 25 years ago by CEO Nic Millington tell stories from unheard voices and nurturing creative talent.

Rural Media Charity works with communities, schools, groups and individuals to create issue- driven films, heritage and digital arts projects that raise awareness, influence change and celebrate rural life.

Working with the ASD community, family and carers; through creative workshops and working alongside film professionals, members helped plan, produce and make a short film. The finished film will be promoted via a social media campaign throughout National Autism Awareness week and through promotion by the National Autism Society https://www.ruralmedia.co.uk/charity/projects/action-autism

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Jump back to start 36. Help to Learn about banks

Help young people learn about money and banking It is essential TO LEARN GOOD MONEY SKILLS EARLY IN LIFE. Even if you don’t want to be an accountant or a finance manager, you are likely to need to learn how to look after your own money

NCC have recently added lots of new videos about bank accounts and money skills to help make these subjects more accessible for children and young people with special educational needs and disabilities

Bank accounts

Money Skills

37. Family Action ASD/ADHD Support Entered June 2019

Family Action is a national charity which is working in partnership with local health services to provide support to the families of children awaiting assessment for, or recently diagnosed with, ASD or ADHD. What can we offer? • We run Positive Behaviour Strategies courses to help families understand and manage their child’s challenging behaviour. • A Family Support Worker can meet you to discuss the key areas where you need support or perhaps you would prefer a weekly telephone call to chat about the week’s challenges and successes. • With your consent, we can speak to your child’s school on your behalf or accompany you to meetings with the school. • We can signpost you to other services locally or provide further information on common issues such as sleep problems, sensory issues or speech and language difficulties. For more information please contact Susan or Mary on 01760 720302 or email [email protected]

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38. Positive Behaviours Support Course

The Positive Behaviour Support Course (PBS) Is a 3-week course (2hrs a week) for parents or carers of a child they believe may have ASD or ADHD, or who is on the waiting list for assessment of ADHD or ASD.

Developed by Stephanie Summers and Melanie Bruce from NCH&C, the PBS course looks at the child’s behaviour as communication. Families have the opportunity to discuss their own situation, as well as meeting other people in similar situations. The aim is to help identify possible internal and external triggers for behaviour, and from there, consider strategies to support the child to manage this.

By the end of the three weeks, parents will have completed the PBS plan, which a personal plan is built upon the child’s individual needs. This can be used to support the child’s behaviour at school, with grandparents and in other settings.

The courses will be running monthly in either Swaffham, Downham Market or King’s Lynn. If parents/carers would like to attend, please ask them to book a place by calling Family Action, 01760 720302.

Family Action Swaffham Swaffham Community Centre Campingland Swaffham PE37 7RB www.family-action.org.uk

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39. Supported Internships (Younger People) A Supported Internship is for young people with SEND (Special educational needs and disabilities) who have an EHCP (Education, Health and Care Plan) to provide support in the workplace, enabling them to move into employment. A Job Coach will match the skills of the young person with appropriate job roles, negotiate with employers and attend in the workplace, supporting the young person to carry out their work.

Off job training is also provided such as English, Maths and personal development skills. An internship can last for a year and the intended outcome is the offer of a job with the employer. Norfolk County Council has funded Job Coach training for 28 staff across a range of organisations including FE and private training providers, day services, schools and voluntary groups.

For further information please contact [email protected]

40. Independent Living Skills Free Courses for people 19+ with Learning disabilities Available at various locations countywide

Enhancement Programme A personal development programme offering the following choices: Get Fit/Healthy Get Independent in your Everyday Life Get Creative Get Moneywise Get Volunteering Get Confident Get Cooking Get Online

We also offer Keep Fit with Gentle Exercise These FREE 2.5hour sessions will run for 10 weeks. Morning sessions run from: 10 to 12:30 Afternoon sessions run from: 1:00 to 3:30

All of the above programmes are available countywide. Email: [email protected] or call: 01603 306530 for more information

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41. Hospital Passport for Autism Entered June 2019 ‘My Hospital Passport’ is a resource for people with autism who might need hospital treatment.

The passport is designed to help autistic people to communicate their needs to doctors, nurses and other healthcare professionals. It was developed by Baroness Angela Browning – a National Autistic Society Vice President – in collaboration with The National Autistic Society. It was independently reviewed in 2017 and updated following comments by autistic people and professionals about how they were using it or wanted to use it.

Download the autism hospital passport (PDF) Before making your passport, please read our guidance to assist you in completing and using it.

Download the autism hospital passport guidance (PDF) Please either: •complete the passport online and print it out; or •print it out and complete in writing.

Once you have completed the passport, you should either: •staple the pages together to form a booklet; or •keep them in a clear plastic folder.

You might find it useful to make a spare copy for your own records. When you have completed your passport, take it with you whenever you visit hospital and show it to the doctors, nurses and any other healthcare professionals you come into contact with.

When admitted to hospital for treatment overnight or for a long stay, you should: •give the passport to the doctor or nurse responsible for your care •ask them to make sure the passport is kept with the patient notes at the end of your bed.

The passport is endorsed by the Department of Health and promoted by NHS England. It is one of the projects referenced in the adult autism strategy, Think Autism. https://www.autism.org.uk/hospital-passport

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42. ASD Helping Hands Entered June 2019

Family Support Update Back in September, we updated how our Family Support service was delivered, with the introduction of the new website and referral system as well as our Family Support Clinics things are running a lot smoother and we are able to see those families we need to support a lot quicker.

After reviewing this service, we have noticed somethings we need to change and adapt to make it even better, therefore we are making some minor changes to how things are run. Since we set up our Family Support Clinics we have seen over 80 families in our clinics and made over 120 phone calls to those who requested phone support. However, for every 3 appointments made only see 2 were attended, this means that we have families waiting for support who can't receive it sooner due to missed appointments.

Therefore, we are now introducing a £5.00 refundable on request deposit on all future clinic bookings to ensure that clinic appointments are kept. These deposits are refundable and can be requested at the appointment or within 7 days after the appointment. Any missed appointments or those cancelled within 48 hours of the appointment start time will result in the loss of the deposit and will be used towards the organisations other charitable activities.

We understand that this may upset some of our families, but it is a step we feel we need to take to ensure that our services run as efficiently as possible.

The second change we are making is that you can now book a time slot to receive your phone call. We know that having a phone call at inconvenient times isn't the best especially when you aren't expecting it. From today you can now book a phone call between 10:00-15:00 every Wednesday (excluding school holidays). That way you can be prepared with all the information you need to make full use of our advisors. There is no charge or deposit for this service.

For full details on the changes to our Family Support Service our Family Support policy can be found here

Our Family Support service is run completely by volunteers, who give their time to help others who have been in the same position as you are now. They are fully trained to deal with a number of ASD relating issues as well as give advice on Educational support and issues relating to Social Care.

We hope you can understand why we have made these changes and thank you for your understanding.

All referrals must be sent in via the online referral from found on our website at https://www.asdhelpinghands.org.uk/referal-form There is a downloadable form if there are difficulties in completing the online referral and these can be sent to: [email protected] Jump back to start

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Any queries relating to the change in Service please email [email protected]

The contact details for ASD Helping Hands have changed General enquiries: Tel: 01362 288110 Email: [email protected] Operations and Events Email: [email protected] Family Support Email: [email protected] HR and Volunteering Email: [email protected] Finance Email: [email protected] Training (both online and in house) Email: [email protected] Trustees Email: [email protected]

Social Media platforms ASD Helping Hands Main Page facebook.com/ASDHelpingHands

ASD Helping Hands Group facebook.com/groups/714706161877172

Thetford Family Group facebook.com/groups/1326283407478812/?ref=group_browse_new

ASD Helping Hands Norwich Family Group facebook.com/groups/1936339433361003

ASD Helping Hands Norwich Youth Group facebook.com/groups/ASDNorwichYouthGroup twitter.com/ASDHelpingHands

ASD Helping Hands Annual Membership is now LIVE! This is an annual Membership to ASD Helping Hands.

Benefits include: Access to all our resource packs for of charge (normally charged at £30.00) Early Bird tickets to our residential holidays Early Bird tickets to our Ageing with Autism Conference Early Bird tickets to training courses 10% off sensory toys and books from our online store Regular email newsletters about the development of the charity Automatically added to our mailing list for offers and events

Please not that membership is not required to access our support services or our support groups. Cost £30.00 Join Now

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43. Girls on the Spectrum Entered June 2019

New E-Learning Course Girls on the Spectrum

Why is it that we know a lot about the presentation of autism in boys, yet comparatively little about these conditions in girls? Although girls presenting with autism were noted by Kanner as far back as the 1940s, past research on autism has mostly focused on boys. Kopp (2010) has attributed this situation to the prevalence of developmental disorders in males coupled with a much higher rate of clinical referral in males.

Could it also be that they weren’t being picked up because the presentation of autism in girls differs from that in boys? This course aims to answer some of these questions while looking at sex and sexuality, Mental Health Issues and what lies in Adulthood for Girls on the Spectrum.

You will need access to a desktop or laptop to complete this course. The E-learning software will not work on a mobile or tablet device.

Cost £12.99 https://www.asdhelpinghands.org.uk/product-page/e-learning-girls-on-the- spectrum?utm_campaign=6d311d8f-bd6a-4422-8ead-7e72632d8a2f&utm_source=so

44. E-Learning Understanding Autism Entered May 2019 Autism is now thought to affect around 700,000 people in the UK that's more than 1 in 100 of the population. However, experts think this may be higher due to misdiagnosis and those who have the condition but do not obtain a formal diagnosis.

This course explores the basis of understanding Autism, what difficulties there could be for someone on the Autism Spectrum, understanding behaviour and heightened emotional states as well as the senses, before finishing off looking at a framework you can use to support someone on the spectrum.

This course concludes with an assessment to check your understanding of the subjects looked at during the course and is required to obtain your certificate of completion.

You will need access to a desktop or laptop to complete this course. The E-learning software will not work on a mobile or tablet device.

Cost £12.99 https://www.asdhelpinghands.org.uk/e-learning?utm_campaign=36b8ceb0-de7c-4ab0- 886d-36d2d3cb1437&utm_source=so Jump back to start

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45. ASD Education Support

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46. Build Charity

BUILD is a Norfolk based independent registered charity providing social, leisure and learning opportunities to people with sensory, physical or learning disabilities. Established in Norwich 1967, The BUILD Charity provides a wide range of community based activities across Norfolk, with opportunities to take part in social clubs, gardening, outdoor and cultural activities as well as skills learning workshops. BUILD does not provide medical or personal care but welcomes people who want to use its services to bring that care with them. At BUILD we aim to treat people like people, value their involvement and contribution, and offer them the opportunities in life that most of us normally take for granted. Information on all our services is available by calling 01603 618029 or emailing [email protected]

Build runs regular Fuse Parties in Kings Lynn and Ten Pin Bowling in Dereham for times dates and venues please check the Activity Programme http://www.buildcharity.co.uk/opportunities

47. Disabled Students Allowance Guide

If you have a disability or specific learning difficulty and are studying in higher education, you may be eligible for Disabled Students' Allowances (DSAs). These allowances cover extra disability-related costs or expenses you have while studying which are over and above those provided as reasonable adjustments by the college or university. There are four allowances to cover different areas of need. • Specialist equipment allowance • Non-medical helper’s allowance • General and other expenditure allowance • Travel costs. DSAs are not paid in set amounts because they depend on what you need. Payments cover the cost of specific items of equipment, specific support worker costs, and so on. Apart from travel, there are maximum amounts for each allowance. DSAs are not intended to pay for disability-related costs that you would have whether you were a student or not, such as personal care support or study costs that every student might have.

More information on Disability Rights UK Website https://www.disabilityrightsuk.org/applying-disabled-students%E2%80%99-allowances-dsas

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48. Learning Disabilities Employment

Project SEARCH (learning disabilities/autism)

Project SEARCH is an employment focussed education programme designed to give students with learning disabilities and/or autism the opportunity to get hands on experience in the workplace, develop employability skills combined with classroom sessions. It is a multi-agency partnership, bringing together the expertise of the Norfolk and Norwich University Hospitals NHS Foundation Trust, Serco, City College Norwich and Remploy.

Why do we need it? People with learning disabilities and/or autism have the lowest rate of employment of all disadvantaged groups (approx. 7%)

What do the students do? Students do 3, 12-week rotations through the year, they work alongside workplace colleagues in a variety of roles including ward housekeeper, administration, reception and catering; learning the practical skills needed, with support from the tutor, and job coaches. They attend daily classroom sessions working towards a number of key “employability” competencies such as Communication Skills, Health & Safety, Self Confidence, Motivation, and Team Working. Personal Presentation and KSF competencies. http://www.nnuh.nhs.uk/training-education/work-experience/project-search/

49. Funding Guide for Students 16-25 with SEND Funding of students 16-25 with SEND - A Quick Guide Council for Disabled Children

The Preparing for Adulthood programme have produced a new guide on funding for students aged 16-25 with SEND. The system can be complex and difficult to navigate, and this guide answers key questions, giving links to further information and tools. The Education, Skills and Funding agency and Local Authorities supply different types of funding for young people with SEND, such as the high needs funding. The guide provides background and detailed information about the types of funding available for students. https://councilfordisabledchildren.org.uk/transition-information- network/resources/funding-students-16-25-send-quick-guide

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50. SEN Training College ASD Helping Hands Special Educational Needs accredited courses are designed for teaching assistants and learning support staff or colleagues working with SEN students in a range of settings including courses to help you understand specific types of SEN. All our qualifications are part of your staff member’s continuous professional development (CPD).

Whether you’re working in a special school, in a mainstream setting or an organisation supporting individuals’ special educational needs, we have a wide range of courses to support you in developing your knowledge, skills and expertise. Our experienced course leaders bring with them a wealth of experience and a huge number of highly practical ideas, meaning that you’ll return to work inspired and empowered to use what you’ve learnt.

If you’re new to your role in SEN, our level 1 & 2 awareness courses will prove invaluable, whilst more experienced SEN staff will benefit more from our Level 3 & 4 courses aimed at developing your role.

For more information please see their website https://www.asdhelpinghands.org.uk/sen-training-college

Courses offered by ASD Helping Hands for 2018:

• Level 3 Supporting Dyslexia • Level 3 Supporting Students with Autism • Level 4 Supporting Learners With Special Education Need

Parent Courses

• Managing Behavior: Module 1 Understanding Behavior (under development)

If interested can they email [email protected] Or see the website https://www.asdhelpinghands.org.uk/sen-training-college

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51. Musical Keys in Dereham At Musical Keys we are passionate about enabling people with additional needs to access music and creativity. Established in 1990, the charity has developed a comprehensive programme of music and arts based activities designed to enable participants to learn new skills, build confidence and improve motor skills and coordination through participatory, co- produced groups and sessions where self- expression can thrive. In 2015 Musical Keys was approached by the parent of an adult with profound disabilities in the west of the county as they had recognised there was no music or creative provision available locally for their daughter or her peers. Initially we created a weekly music group in Swanton Morley village hall, which attracted a wide range of adult participants from homes, residential and day service settings from around the area. It soon became clear that the group needed to migrate to accommodate a larger and more diverse group. In late 2016 the group started running from Mid Norfolk Mencap in Dereham and became DEREHAM EXPRESS. Every Wednesday morning from 10:30 – 12:30 an enthusiastic group of adults and their parents and carers meet to take part in a wide range of fund and engaging music activities; from recreating classic and popular repertoire, exploring and experimenting with instruments, using sensory equipment, playing musical games and improvising with new material. DEREHAM EXPRESS is a place to have fun and to try new things. The group is designed to create a non-judgemental and social environment that can support the needs of adults with a wide range of disabilities. The session is delivered by two experienced tutors, supported by an intuitive and compassionate volunteer. Musical Keys tutors have a wealth of experience and a rich repertoire, allowing them to bridge any gap between an individual’s capabilities and their ability to create a meaningful contribution to activities. ‘Our daughter’s life has improved immensely since we met Musical Keys!’ – Parent of a Dereham Express participant. As well as aiding personal and social development through creative engagement, Musical Keys also plays an important role in the lives of parents, carers and families, creating a support network for those with children from the early stages of diagnosis, through to the potentially challenging and demanding transition into adulthood and beyond. If you would like to find out more about Dereham Express, or any of Musical Keys’ other services, contact them on 01603 766690 or via their website www.musicalkeys.co.uk

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52. Norwich Independent Living Group

Independent Living Groups are groups of disabled people and their carers in Norfolk that meet locally to discuss issues with each other in a supportive environment. The groups give you the opportunity to share and swap information and talk with peers about issues you may have with the Personal Budgets/Direct Payment process. The Group Also Provides Opportunities: • To access information and advice • To find out about self-directed support • To share lived experiences • To learn from and support each other • and much more! “It is a place where I can get information but most importantly a place where you know that you are not alone in the difficult world of “disability”- one of our members Taking Part in Shaping Social Care The groups contribute their ideas to Norfolk County Council to help influence and shape social care services for disabled people. They also contribute ideas to other support services including local CCG s and Equal Lives. If you come along you will have the opportunity to influence decisions on future policies and services.

We meet at Norwich Central Baptist Church, Corner of St Mary’s Plain and Duke Street, Norwich, NR1 1QW. Come for coffee/tea and biccys with us!!!! Stay as long as you want …come and meet like- minded people Please bring lunch if you wish Contact us Email [email protected] Call or text 07775 486312 Visit our website www.norwichilg.wordpress.com Like us on Facebook Norwich Independent Living Group Join the conversation on Twitter @NorwichILG Jump back to start

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53. New Local Offer Section A new Local Offer for children and young people

The new Local Offer for children and young people launched at this year’s Family Voice Norfolk Conference. Many different groups of children and young people in Norfolk contributed their ideas about what information they wanted and how they wanted to access it.

The result is an easy-to-navigate, colourful and accessible section for children and young people aged between 10 and 25 years which we hope will support them to: • think about their goals • prepare them to share their views, wishes and aspirations • help them to make informed choices about their future. Please explore and share it with your children and young people.

54. Down’s Syndrome Association

Down’s syndrome association – easy read leaflets Please use the below link to look at lots of easy read information covering a wide range of topics from health to things to do. https://www.downs-syndrome.org.uk/for-people-with-downs-syndrome/

55. Mencap Learning Disability Helpline The Learning Disability Helpline is our free help and advice line. Our advisors can offer you advice and information about learning disability and help you find the right support and services in your area.

Our advisors are available from 9am to 5pm, Monday to Friday. You can get in touch by: •phoning 0808 808 1111 •emailing [email protected].

Alternatively, please let us know your query by completing this online form and we'll get back to you as soon as we can.

Who can access the Learning Disability Helpline? Anyone can contact the Learning Disability Helpline about anything to do with learning disability. We provide information and advice for people with a learning disability, families and carers. The Learning Disability Helpline also provides information and advice to anyone wanting to know about learning disability issues and services. https://www.mencap.org.uk/advice-and-support/learning-disability-helpline Jump back to start

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56. Mencap Gateway Home What We Do Gateway Befrienders Beach Hut Help & Support Volunteering & Donations Contact Us

For Adults 18+. Our Senior Gateway Club meets in King's Lynn on alternate Monday evenings from 7.00 to 9.00. The club is a popular meeting place to socialise with friends, to take part in organised activities, to have fun or to just relax in a warm friendly environment! It is run by a committee of members and volunteers who help to choose the activities to be included in the programmes which are produced every year.

For Young People 4 to 18 Our Junior Gateway club meets every Monday evening during term time. It offers a wide range of activities to youngsters aged 4 upwards including crafts, games, bingo and trips to the beach, ten pin bowling and to the pantomime. The club is run by a team of enthusiastic volunteers working under an experienced leader.

Contact us on 01553 776154 or email [email protected] for more information or to get an application form. Jump back to start

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57. Annual Health Checks Updated September 2019

People with learning disabilities often have poorer physical and mental health than other people. This doesn't need to be the case. The Annual Health Check scheme is for adults and young people aged 14 or above with learning disabilities who need more health support and may otherwise have health conditions that go undetected.

Who will get an Annual Health Check? People aged 14 and over who have been assessed as having moderate, severe or profound learning disabilities, or people with a mild learning disability who have other complex health needs, are entitled to a free annual health check.

How do you get an Annual Health Check? Adults and young people aged 14 or above with learning disabilities who are known to their local authority social services and registered with a GP who knows their medical history, should be invited by their GP practice to come for an Annual Health Check.

What happens at an Annual Health Check? The Annual Health Check lets the person with learning disabilities go to their GP practice and have aspects of their health checked. It also allows them to talk about anything that's worrying them. During the health check, the GP or practice nurse will carry out the following for the patient:

• a general physical examination, including checking their weight, heart rate, blood pressure and taking blood and urine samples • assessing the patient including asking questions about lifestyle, and mental health • a check for epilepsy • a check on any prescribed medicines the patient is currently taking • a check on whether any chronic illnesses, such as asthma are being well managed • a review of any arrangements with other health professionals, such as physiotherapists or speech therapists

Is it compulsory to have an Annual Health Check? No. All parts of the health check are voluntary. Anyone who's having the health check, or their carer, can ask the GP or practice nurse for more information about the process. The patient can then give their consent before any tests or procedures are carried out.”

There is a Mencap video to promote LD health checks www.youtube.com/watch?v=VxxUWJhWW0s. Easy read literature is available, to order any copies or receive them electronically contact [email protected]

For further details please visit: https://www.nhs.uk/conditions/learning-disabilities/annual- health-checks/ Jump back to start

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58. New Speech & Language web pages The local offer team have recently worked with East Coast Community Healthcare and Family Voice Norfolk to improve the information about speech and language on the Local Offer.

The new and improved webpages provide information to support parent carers who are concerned that their child may have speech, language and communication needs (SLCN).

• Children's speech language and communication needs • Children's speech language and communication support • Speech and language resources • Children's speech and language therapy service • Speech and language therapist • Independent speech and language therapy

From April, with the launch of a new directory, we will be moving towards having all provision and services that are part of the Norfolk local offer in the directory

59. Independent Living Skills

Providing Independent Living Skills for adults with learning difficulties 2018

Learn for work, learn for skills, Learn for fun

Our programme supports the development of Independent Living Skills in a way that relates to everyday uses - and is fun too! English and maths go hand in hand with all of these skills. FUN, HANDS ON ACTIVITIES Activities we cover: Gardening - seed counting/planting skills Cookery - buying ingredients, using money skills Arts & Crafts - measuring skills, matching

For more information please contact: Email: [email protected]

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60. Personalised Travel Payments

Personalised Travel Payments (PTPs) The Personalised Travel Payment (PTP) is a new scheme for SEND Transport that is being trialled for 12 months.

A PTP is a sum of money that the local authority (NCC) offers to parents/carers with a child or young person who has Special Educational Needs or Disabilities (SEND) to enable them to make their own arrangements to take their child/young person to and from school. This is an alternative to other Local Authority provided transport such as a taxi or a minibus.

A PTP is for a child or young person with or without an Education, Health and Care plan (EHCP) attending their nearest appropriate special school or other specialist provision, who needs specialist transport. They must meet the general criteria within the home to school transport policy regarding age and distance, which would qualify them for free home to school transport.

61. Thetford Independent Living Group

We are setting up a new support group for Thetford "Thetford Independent Living Group" This group is run for and by disabled people and their carers to offer peer support. To highlight any local issues that affect disabled people in Thetford and the surrounding area. To get involved please contact Tom Fadden.

Charles Burrell Centre Staniforth Road Thetford IP24 3LH www.charlesburrellcentre.org.uk

For more information Contact Tom Fadden e-mail [email protected] Phone 01842 779867

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62. Dragon New Members Updated September 2019

The Dragon Crew needs new members If you are a young person with a dis ability aged 11- 25years and think you might be interested in joining a group which

• Helps people to access and be involved in their community services • Takes part in big decisions which affect the services people use# • Is a voice for people with disabilities • Reviews leisure venues clubs and other facilities • Helps people make friends and have fun • Makes real change happen • Contact Sarah Harrison DRAGON project lead 01603 627 662 07795576983 [email protected]

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Carers

63. Young Carers Leaflet Norfolk County Council have issued an updated version of the Guide for Young Carers and Families as access to services has changed. Please delete out of date versions copies of the new guide can be obtained from NCC website at:- https://www.norfolk.gov.uk/care-support-and-health/looking-after-someone/young-carers

64. Young Adult Carers West Norfolk Carers is offering to Young Adult Carers, aged 16-35: These services;-

Transforming Lives Transforming Lives is a lottery funded project to support young adult carers aged under 35 throughout West Norfolk. The service can also help you design your own personal plan to improve your health and wellbeing, improving quality of life.

We will work with them to identify individual needs and goals them help put the ideas into action. Carers will have access to experienced support workers who will help carers achieve the positive outcomes they want.

Transforming Lives offers FREE training and workshops that include topics such as health and wellbeing, stress management, confidence building, health and nutrition, drama, walking, relaxation classes, activity sessions, family relationships, and more… For more information phone West Norfolk Carers. Tel: 01553 768155

Carers Coffee, Moan & Mardle These are informal sessions, with refreshments, to allow carers to meet up in a relaxed environment. Just come along for a chat and a chance to meet with people in a similar situation. Latest carers information and updates re grants etc. AT: Swaffham Junior Academy ON: First Tuesday of each month 9.00-10.00am

For information any of the above services contact West Norfolk Carers, 20 Thoresby College, Queen Street, King’s Lynn PE30 1HX; 01553 768155; www.westnorfolkcarers.org.uk

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65. New Service for Young Carers Entered April 2019 Norfolk County Council has commissioned a new information and support service for the county’s young carers and their families. This service will support and complement Early Help Family Focus and Social Work Teams with young carer needs assessments and whole family practice. The service from 1st April 2019 is being provided by Carers Matter Norfolk, part of Voluntary Norfolk, which also delivers a support service for adult volunteer carers.

The new young carers and families service includes:

Get in touch Carers Matter Advice Line Freephone 0800 083 1148 Call our Advice Line for free, confidential and independent, advice and guidance about issues affecting young carers, their families and professionals who work with them. It is free to call our Advice Line from both landline and mobile telephones or you can chat online to an advisor via our website. The Advice Line is open Monday to Friday 8am-8pm Saturday 4pm-8pm Sunday 8am-12 noon www.carersmatternorfolk.org.uk

You can choose how and when you would like us to contact you; by phone to your landline or mobile, through LiveChat, by email or maybe you simply want us to pop some information in the post. [email protected] Text Only – 07537417850

1:1 Support Our friendly and knowledgeable team can visit your family in your home or a place of your choice to discuss your situation and offer personalised support

Mentoring for Young Carers Our experienced Young Carers Support Workers and Youth Workers can work with young carers at home, school or in a group setting, as part of a 3-6-month targeted support programme

Education and Training We have brought together a wealth of learning & training resources & information in our easy-to-navigate eLearning Portal. From short YouTube clips and podcasts through to more advanced on-line courses, there is something for every family member to help care with confidence and look after their own wellbeing. https://carersmatternorfolk.org.uk/

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66. Young Carers Booklist Entered May 2019 Book Corner Our friends at Norfolk Library Service asked young carers what books they would like to read and these are the results. Many of them feature young carers; others are just great reads! Links below will take you directly to the Norfolk Library catalogue so you can easily check if they are available in your local library.

Junior Fiction • My Brother’s Shadow. Tom Avery • Running on Empty. S E Durrant • Who Let the Gods Out. Maz Evans (also available as an ebook) • The Granny Project. Anne Fine • Boy in the Tower. Polly Ho-Yen (also available as an ebook) • Red Sky in the Morning. Elizabeth Laird • Sleepovers. Jaqueline Wilson (also available as an ebook)

Teen Fiction • Hunger Games, Suzanne Collins (also available as an ebook) • The Weight of a Thousand Feathers. Brian Conaghan • The Outsiders. S E Hinton • This Raging Light. Estelle Laure • Riverkeep. Martin Stewart (also available as an ebook) • Broken Soup. Jenny Valentine (also available as an ebook) • 13 hours, Narinder Dhami • Book corner • Events for young carers • Meet other young carers Sign up for support here > Jump back to start

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67. Guide to Care and Support for Adults Entered May 2019

Your guide to care and support for adults

A new 2019/20 edition of “your guide to care and support for adults” has been published and copies are currently being distributed throughout Norfolk.

It contains lots of useful information to enable people to stay independent in their own homes for as long as possible.

You can read the new version online: www.norfolk.gov.uk/careservices if anyone would like to order bulk copies, please contact [email protected]

68. Adult Services Care leaflet

Care and support in Norfolk Many people can stay independent with little or no support from health and social care services, other people have a range of care and support needs and may need some help. We are working with voluntary organisations in Norfolk to help you to: • Get the information and advice you need to plan for your current and future care needs • Remain as independent as possible and stay in your own home • Get the care and support services you need • Carry on caring and look after your own wellbeing if you’re a carer How to contact us There are a number of ways you can contact us to find out more about the support that’s on offer. If you have an urgent need for support you can contact us at any time of the day or night. Telephone: 0344 800 8020 Minicom: 0344 800 8011 Fax: 0344 800 8012 Email: [email protected] Web: www.norfolk.gov.uk A copy of the new leaflet can be downloaded here: https://www.norfolk.gov.uk/care-support-and-health/looking-after-someone/carers- assessment Jump back to start

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69. Millennium Trust for Carers

Grants for Carers The Norfolk Millennium Trust for Carers aims to offer unpaid carers a better quality of life by giving small grants (up to £300) for practical items like washing machines and laptops, power packs for wheelchairs and short breaks. Every year the Trust helps hundreds of carers across the county, young and old alike, from pensioners looking after a disabled spouse to children juggling schoolwork and the needs of a poorly parent.

The Trust was born out of the We Care Appeal, launched through the Eastern Daily Press, in October 1998 after research identified the huge number of unpaid carers and the need to help them. The appeal’s aim was simple – to establish an enduring charitable trust giving financial and practical help to unpaid carers in their crucial and often undervalued roles. In 2017 Norfolk Community Foundation was appointed to undertake the management and administration of the Norfolk Millennium Trust for Carers.

For more information about how a grant might help an unpaid carer living in Norfolk, please contact the grants team at Norfolk Community Foundation. Tel: 01603 623958 Email: [email protected] www.norfolkfoundation.com Norfolk Community Foundation Registered Charity Number 1110817

70. Carer Grants Carers Trust currently has a grant fund open for individual adult carers, aged 16+.

Carers can apply for grants of up to £300 for items or activities that will benefit them in their caring role, for example for

•Breaks for carers, with or without the person they care for. •Items for the home including cookers, fridges, beds and washing machines. •Driving lessons and other travel costs relating to caring roles. •Courses and materials to develop carers' skills and personal development. •Home repairs. •Short-term or time limited replacement care.

To apply contact your local carer services so they can advise you. They will need to complete a supporting statement for you on the application form. Carers Matter Norfolk are able to act as a referrer. https://carers.org/article/grants-available-carers-trust Jump back to start

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71. Swaffham Wellbeing Group Are you a carer? Feeling lonely or isolated? Want to make friends? Come and join us at the Wellbeing Group every Tuesday from 10.30-12.45 at Swaffham Community Centre.

We gather and meet for coffee from 10.30, the talk or activity is from 11-12.30 and we draw the weekly raffle at 12.15.

You can purchase lunch from the Iceni Community Café for those who want to stay. To obtain details about any of our projects and services, please telephone 01760 720302 or 725801. Otherwise, please drop into Swaffham Community Centre, Monday to Friday during business hours

72. Carers Matter Support Groups Carers Matters Norfolk Website has a comprehensive listing of support groups in the region covering all age groups and a range of special concerns including: -arthritis, Alzheimer’s bipolar, dementia, MS, male only as well as general carers groups. Area covered from Hunstanton through Kings Lynn a to Downham Market and across to Swaffham https://carersmatternorfolk.org.uk/groups/west-norfolk-groups/

Thetford and Dereham are listed under south Norfolk Groups https://carersmatternorfolk.org.uk/groups/south-norfolk-groups/

73. Carers Matter Handbook Carers Matter Norfolk have released their brand-new hand book for 2018/19

Hard Copies can be obtained from Libraries

Copies can be downloaded from https://carersmatternorfolk.org.uk/

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74. Free Training for Carers Groups Entered July 2019

Carers Matter Norfolk provides an Education and Training offer FREE to carers groups. (we consider a carers group to be where 50% of the members / attendees are unpaid carers)

The offer means that you can request a session on any topic you believe is relevant to your group. As a guide, listed below are sessions that have been popular in the past:

Navigating the Health and Social Care System - a brief look at how the NHS and social care systems work locally. This session always includes a Q&A session which carers find very useful. Increasing Wellbeing for Carers - this session focusses on how carers can look after their own physical, mental and emotional health, using low-key, practical strategies Relaxation and Visualisation - a gentle session where carers are invited to relax and enjoy a soothing visualisation with music Everyday First Aid - delivered by British Red Cross, this 2-hour session covers some key skills, enabling people to feel confident should First Aid be required.

Other sessions might include: • Safe positioning and handling - helping carers to feel confident that they can keep themselves and the person they care for safe if there has been a fall • Understanding your emotions - learning how to recognise and manage difficult emotions like anger or guilt. • Complaints procedures - how to make a complaint through the NHS or social care

You are also welcome to make any suggestion you would like for a session that would be useful to your group. Please get in touch if you would like to arrange any sessions.

Sarah Steele Carers Matter Norfolk | Education & Training Officer T: 01603 629211 M: 07872 990898 E: [email protected] W: www.carersmatternorfolk.org.uk Twitter: @CarersMatterNfk Facebook: facebook.com/CarersMatterNorfolk

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75. E-Learning Portal for Carers CarersMatterNorfolk launched the UK’s first dedicated comprehensive eLearning Portal for unpaid carers. Unpaid carers are part of the extended workforce in health and social care but often don’t receive any training and support to help you care with confidence.

The e-Learning Portal is a fantastic way of finding our information relating to specific needs or subjects of interest.

It provides support for all ages: Adult Carers, Young Carers, Parent Carers and Family Members. Covering a range of subjects, from Lifelong Skills and Healthy Living, through to Transitions, Safe Moving & Positioning, Dementia Care and Substance Misuse. There is a mix of formal e-learning modules, instructional YouTube videos and other resources.

The feedback and response has been very positive, from carers and professionals. We are very proud of our eLearning Portal and want to develop it further with your help. If you have any questions or suggestions about the Carers Matter eLearning Portal, please contact the team at [email protected]

We've also created a 30 second tutorial to show how it works. You can watch the video by clicking the image above or go straight to the e-Learning portal by clicking here

76. Carers Matter Norfolk e-Newsletter Carers Matter Norfolk have launched a regular e-newsletter covering news, stories & Information; in the spot light; connections to the advice line with live ‘chat’; the e-learning portal, groups activities & events both locally and across Norfolk and much more

To subscribe please go to https://carersmatternorfolk.org.uk/ and scroll down the page or contact [email protected]

77. Carers Matter Norfolk Carers Matter Norfolk is the new carer’s service for the county of Norfolk which started in October. The service will provide 1:1 support, carers groups (they are hoping to use libraries) and an on-line pod to provide advice. They are intending to build a network of volunteers to offering continuing support. Referral by Freephone number 0800 0831148 or via website www.CarersMatterNorfolk.org.uk

For more information about Breckland’s Carer Connectors contact 0800 083 1148.

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Health and Wellbeing

78. Parkinson’s Local Advisors If you have Parkinson’s, or you know someone who has, you’ve probably got a lot of questions. Or maybe you just want to talk to someone who understands. That’s where Parkinson’s UK can help.

Our Parkinson’s local advisers provide confidential, one to one information about Parkinson and local services.

They’re there for anyone affected by the condition including carers family and friends. They give emotional support, as well as helping manage the day to day challenges of Parkinson’s such as finding the right care support and benefit applications. Local advisers also liaise with health, social care and other local professionals to get you the support you need. The local advisers for Norfolk are:

Lisa Morton Parkinson’s Local Adviser West and North Norfolk, Breckland. Parkinson’s UK Direct Dial: 0344 225 9852 [email protected]

Nicola Robinson Parkinson’s Local Adviser Parkinson’s UK Norwich, Dereham, Swaffham and Watton Direct Dial: 0344 225 3796 [email protected]

Matthew Major Parkinson’s Local Adviser Broadland, Great Yarmouth and Waveney Parkinson’s UK Direct Dial: 0344 225 9838 [email protected]

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79. Feltwell Arthritis Support Group Entered April 2019

Anyone interested in attending Feltwell Versus Arthritis Support Group please contact by email: [email protected] or phone Chris on 07834418472. These informal meetings offer information on Living Well with Arthritis, peer support, tips and shared experiences about self-managing arthritis, a cuppa and a chat.

Chris Preston Living Well with Arthritis Services Coordinator East Anglia T: 020 7380 6525 M: 07834 418 472 E: [email protected] W: https://www.versusarthritis.org/

80. Alzheimer’s Society Alzheimer’s Society is the UK’s leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

For one-to-one dementia support in Norfolk please call 01603 763556 or email [email protected].

The Advice line is staffed by experienced Dementia Support Workers Monday to Friday 9am to 5pm. This number is there for any one affected by dementia and can be used by professionals to make referrals on someone’s behalf.

Dementia Support Workers offer information and practical guidance to help people understand the condition, cope with day-to-day challenges and prepare for the future. Advice, support and information can be provided by phone, in writing or at a home visit.

Alzheimer’s Society National Helpline is on 0300 222 1122 and available 9am – 8pm Monday to Wednesday, 9am – 5pm Thursday and Friday, 10am to 4pm Saturday and Sunday.

Talking Point is an online forum for everyone who is affected by dementia, open 24 hours a day. https://www.alzheimers.org.uk/get-support/talking-point-our-online-community

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81. Swaffham Voluntary Stroke Group Entered May 2019

Photo This

Have you or anyone you know suffered from a Stroke or TIA? SWAFFHAM VOLUNTARY STROKE GROUP THE OLD MALTINGS CLEY ROAD PE37 7JW STROKE SURVIVORS AND CARERS WELCOME TO OUR FRIENDLY GROUP WE OFFER PLENTY OF SUPPORT AND INFORMATION ON ALL ASPECTS OF STROKE WE ALSO DO FUN ACTIVITIES AND INTERESTING TALKS ON VARIOUS TOPICS WE MEET EVERY 3RD MONDAY OF THE MONTH 10.30 – 12.30 FOR MORE INFORMATION CONTACT SARAH NEALL 07507 494103

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82. Adult Epilepsy Nurse in Norfolk

Adult Epilepsy Specialist Nursing (Norfolk Community Health & Care NHS Trust) Address: Dereham Hospital, Northgate Dereham Norfolk NR19 2EX Telephone: 01362 655 244 Direct Line Helpline & Answerphone: 01362 655 244 Fax: 01362 695 457 Website: www.norfolkcommunityhealthandcare.nhs.uk/The-care-we-offer/Service- search/epilepsy-nurse-young-people.htm

The community-based Adult Epilepsy Specialist Nurse (ESN) service provides initial assessment and ongoing management of the patient’s epilepsy. Nurse specialist reviews based on patient need for adults with and without a Learning Disability.

The Adult ESN service is responsible for:

* Providing counselling, support, information and education for patients and families on: Risk and safety* Triggers and lifestyle* Medications* Driving* Employment* Benefits* Education* Family planning and pregnancy* Care plans written with the patients and families * Avoiding inappropriate hospital admissions * Liaising with Neurologists, GPs, social care, Continuing Health Care and Learning Disability services * Training of healthcare professionals, students, teachers, employers and care/voluntary organisations * Working with GP practices to ensure that all patients in the four Norfolk localities are registered with the adult community epilepsy service An information leaflet about the service is available and can be obtained by telephone or letter request.

Age Range: 16 and over

Referral Procedure: GPs, consultants, health and social care professionals, private or voluntary organisations and self-referral.

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83. Coroners Court Support Service The Coroners’ Courts Support Service (CCSS) is an independent voluntary organisation whose trained volunteers offer emotional support and practical help to bereaved families, witnesses and others attending an Inquest at a Coroner’s Court.

Our organisation was set up by the Founder Trustee who attended an Inquest with her cousin whose son, David, had tragically died in a road traffic collision abroad. As David’s body was brought back to this country an Inquest had to be conducted.

An Inquest can be a traumatic experience for anybody involved. Our aim is to help, guide and support everyone attending an Inquest. The CCSS’s trained volunteers will guide people through the often complicated and bewildering process and explain the Inquest procedure to you, helping you have a much better understanding of your role with this often unfamiliar environment.

The volunteers at Court meet anxious people every day from many different backgrounds, circumstances and lifestyles and understand the importance of supporting everyone attending with a non-judgmental attitude.

If you would like to talk to a volunteer before the day of the Inquest, we have a telephone helpline available Mon – Fri 9.00 am – 7.00 pm and Saturday 9.00 am – 2.00 pm.

Please call 0300 111 2141 or e-mail [email protected]

Please contact the office on 0300 111 2140, the Helpline on 0300 111 2141 or [email protected] to find out more or to receive information about our organisation or attending a Coroner’s Court. https://coronerscourtssupportservice.org.uk/

We can also signpost you to other organisations that may be able to help in the longer term

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84. Young Minds Charity Helpline Young Minds charity are the UK’s leading charity committed to improving the wellbeing and mental health of children and young people.

Parents Helpline Our Parents Helpline is available to offer advice to anyone worried about a child or young person under 25.

You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them.

Our trained advisers are here to give you help and advice, whatever the question.

Under 25? Our helpline is there for parents, but there’s plenty of help and support for young people too whether it’s our expert guides or the various organisations and helplines we work with. Find out where to get help.

Call the Parents Helpline Call us for free Mon-Fri from 9.30am to 4pm – available in England, Scotland, Wales and Northern Ireland.

0808 802 5544 Calls may be recorded for monitoring or training purposes.

Outside of the Parents Helpline hours

Out of operating hours, you can contact the Parents Helpline via our online contact form. We will endeavour to reply to emails received within three working days. If you are in need of urgent help, these contacts can help you.

What happens when you call the Parents Helpline? •You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence. •Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next. •If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.” https://youngminds.org.uk/find-help/for-parents/parents-helpline/ Jump back to start

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85. Support line Emotional Support

Support Line offer confidential emotional support to children, young adults and adults by telephone, email and post. We work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self-esteem to encourage healing, recovery and moving forward with life. We also keep details of counsellors, agencies and support groups throughout the UK. http://www.supportline.org.uk/

Support line have put a huge amount of work into compiling (by category) information about who can help on a more national level.

They would love to have some more feedback to help provide evidence about how their site and service helps the public. If you have made use of their website, or they have helped a client you have worked with, could you drop them a quick line of feedback? [email protected]

86. Self-harm App stem4 is a teenage mental health charity aimed at improving teenage mental health by stemming commonly occurring mental health issues at an early stage.

Young people have just as much right to accessing facts about good mental health as they do good physical health, and yet there is a lack of accurate information. Embarrassment or social stigma surrounding mental health issues can so easily lead to confusion with what may be normal development, as opposed to the early development of a mental health issue.

By sharing information on how to recognise early warning signs and by providing effective strategies in how to deal with them, we aim to stem these conditions early on.

Calm Harm app - helps you manage the urge to self-harm Why not try the Calm Harm app?

Calm Harm provides tasks that help you resist or manage the urge to self-harm and it’s completely private and password protected.

See the website https://stem4.org.uk/

Or download the app https://calmharm.co.uk/

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87. Crisis Messenger for Young People Entered September 2019

We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.

How does it work? If you’re experiencing a personal crisis, are unable to cope and need support, text CAM to 85258. The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support. Crisis Messenger can help with urgent issues such as: • Suicidal thoughts • Abuse or assault • Self-harm • Bullying • Relationship issues Important information – Mobile Network Disclaimer It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff. Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This service is powered by our trusted partners, Shout and Crisis Text Line

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88. Children at risk of Suicide New NSCB guidance: What to do if you believe a child or young person is at risk of suicide This guidance has been produced for everyone who engages directly with children and young people in their day to day work and who may become aware of a young person's suicidal thoughts or intentions. It is specifically aimed at professionals who have no training or expertise in the field of mental health and who do not have a role in the formal assessment of risk.

The purpose of this guidance is to ensure that the wider children's workforce has an understanding of the process to be followed in Norfolk where concerns about possible risk of suicide exist. Everyone has a responsibility to identify young people at risk, including the risk of suicide, and to share information when action may be required to protect a child or young person.

89. Suicide Prevention App The new Stay Alive App from Norfolk County Council is a pocket suicide prevention resource for the county, packed full of useful information and tools to help you stay safe in crisis.

The Council’s public health team have launched this as part of its suicide prevention campaign.

This app is a lifeline for somebody who may be considering ending their own life. It’s also very useful if you are concerned about someone else who may be considering suicide. It’s simple to use, and importantly will put you in touch instantly with local support organisations. It contains practical self-help ideas, a safety plan as well as a Life Box where you can store photos and memories that are important to you.

It has been successfully used across other areas in the UK For more information about the resources available to those at risk of suicide visit www.norfolk.gov.uk/iamokay

90. Suicide Prevention Norfolk County Council have launched a series of resources to help support individuals considering ending their life. The ‘Safety Plan Diary’ and ‘Keeping Safe’ guides are based on advice and experiences of survivors of suicide and their families to offer practical help for individuals and professionals, as well as friends and relatives who may be concerned about somebody they know.

Whether you work with vulnerable people, know someone who may need some support, or are looking for help yourself we all have a role to play. The information, tools and resources found here are the results of a county-wide partnership approach to reducing the numbers of those taking their own life in Norfolk.

For more information see https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults- health/suicide Jump back to start

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91. Self-Injury Support

We focus on improving support and knowledge around self-injury to Women and Girls

How We Do This offering safe spaces where we listen and never judge, and demonstrating the impact of this support; creating experience-led tools and information on topics clients tell us they want to know about; promoting better models of support through training health and social care workers of the future; working with researchers and policy makers to make sure what people tell us they want is put into practice

What We Do to Make This Happen We run a UK-wide multi-channel support service for women & girls affected by self-injury, trauma and abuse We develop up-to-date, reliable and free information and self-help tools for anyone to use We run training and consultancy to share knowledge and expertise with a wide range of staff, especially in health, social care and education We partner with other organisations and researchers to find out directly from those with lived experience of self-injury find helpful in their lives https://selfinjurysupportltd.eu.rit.org.uk/our-support-services Contact us for free, confidential, non-judgmental support around self-injury and related issues.

All services open Tuesday, Wednesday and Thursday from 7pm - 9.30pm Phone – Call 0808 800 8088 Text - Message 07537 432444 Webchat - Click for Webchat Box

92. Moving Medicine Website A new website has been launched called Moving Medicine https://movingmedicine.ac.uk/ It is aimed at supporting primary care staff such as GP’s & Practice Nurses to have conversations about physical activity & its benefits on supporting & managing long term health conditions. The tool kit provided is an initiative by The Faculty of Sport & Exercise Medicine, in partnership with Public Health England, Sport England and the Lottery Fund.

The advice & guidance offered is suitable for more than just clinician use There is guidance on how to incorporate a discussion in to the space of 1 minutes; 5 minutes; or longer. Along with info graphs that people can take away.

There are 9 conditions plus general prevention: https://movingmedicine.ac.uk/prescribing- movement/ Jump back to start

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93. Perinatal Community Mental Health Team We provide specialist community mental health support for women who experience moderate to severe mental health difficulties relating to the perinatal period (this is the time during pregnancy and up to baby being one year of age). We also support women who are currently well but have previously experienced a serious mental difficulty in themselves or a first degree relative We work closely with midwives, health visitors, GP's, family nurses, mental health teams, Wellbeing, GMOTFW, Children's Centres and many others. Our multidisciplinary team includes nursing, medical, social work, occupational therapy, psychology, nursery nurse and management and administration staff. Home visits are provided by this service.

Further information about the service, conditions and medications are available on the NSFT website Self-referrals accepted if seen in antenatal clinic or for pre-conception advice and now pregnant). Referrals accepted from health, social care professionals and voluntary agencies. Service operates Monday to Friday, 9 a.m. - 5 p.m., Service users, their infants and families seen at various sites around Norfolk and Waveney, including SUs homes and other relevant SU locations, NSFT health care sites and some GP surgeries and children's centres. Team based at Mary Chapman House, Hotblack Road, Norwich, NR2 4HN Duty worker operates Monday to Friday, between 12 p.m. and 5 p.m. and can answer any questions on 01603 272 800.

94. Discussing mental health with a GP Doc ready – helping you discuss mental health with a GP

“We know that it can be difficult to talk to people when you're having difficulties with your mental health. Doc Ready helps you get ready for the first time you visit a doctor to discuss your mental health.”

Info & Advice Doc Ready has info and advice about what to expect and how to plan to speak to a GP about your mental health.

Build Your Checklist It can be awkward, scary or embarrassing talking about your mental health. Doc Ready helps you to plan what you're going to say to your doctor. http://www.docready.org/#/home Jump back to start

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95. Anorexia & Bulimia Care ABC is national UK eating disorders organisation with over 25 years of experience. We are passionate about people and recovery.

We provide on-going care, emotional support and practical guidance for anyone affected by eating disorders, those struggling personally and parents, families and friends. ABC works tirelessly to increase awareness and understanding of eating disorders through talks, training and campaigns for change.

Our telephone helplines are open from 9:30-5.30pm Monday-Friday. • Help for you o Ongoing Support o Adult Befriending o Nutritional Guidance o Young People o Related Self-Harm • Family and Friends • Professionals • Help Directory

Contacts Support line: 03000 11 12 13 Option 1 Family & friends: 03000 11 12 13 - Option 2 Office and general enquiries: 03000 11 12 13 - Option 3

If YOU are struggling with an eating disorder or you’re worried that you might be, please email us at: [email protected]

For information on our BEFRIENDING SERVICE, please contact us at: [email protected]

If you’re a PARENT, FAMILY MEMBER OR FRIEND of someone struggling with an eating disorder and you need support and advice, please email us at: [email protected]

For GENERAL ENQUIRIES, please email us at: [email protected] http://www.anorexiabulimiacare.org.uk/ Jump back to start

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96. Dove Self Esteem Project

Welcome to the Dove Self-Esteem Project At Dove, we believe that no young person should be held back from reaching their full potential – but in the UK, 9 out of every 10 girls with low body esteem put their health at risk by not seeing a doctor or by skipping meals.

Since 2004, Dove has been building self-esteem in young people – and by 2020, we’ll have helped 40 million through our educational programmes.

To help a girl you know, download our Uniquely Me tool for free here.

97. Online Support for Mental Health

Elefriends is a supportive online community where you can be yourself. We all know what it's like to struggle sometimes, and this is a safe place to listen, share and be heard. Whether you're feeling good right now, or really low, it's a safe place to share experiences and listen to others.

Shared experiences and perspectives are valuable and powerful. In this way Elefriends don't just get help, they give help too. In the good times and the bad. Elefriends is for people over 18.

Elefriends is managed by Mind, the mental health charity and its setup was generously supported by the Cabinet Office's Social Action Fund. https://www.elefriends.org.uk/

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98. Rethink Mental Illness Advice Service Rethink advice and information service

We believe a better life is possible for millions of people affected by mental illness. Over 40 years ago, one man bravely spoke about his family’s experiences of mental illness in a letter to the Times and in the process brought together hundreds to talk about their experiences of mental illness and support each other.

Advice and information We provide expert, accredited advice and information to everyone affected by mental health problems. When mental illness first hits you or your family, it can be hard to know who or what to trust. We give people clear, relevant information on everything from treatment and care to benefits and employment rights. We were the first mental health charity to gain the Information Standard for our trusted and relevant information.

Services and groups We have over 200 mental health services and 150 support groups across England. From psychological therapies and Crisis and Recovery Houses to peer support groups and housing services, we directly help thousands of people every year across England. Find out what we have near you. Over 90% of people using our services say they are respected, listened to and get the right kind of support. If you want support online instead, go to our pages on Facebook and Twitter. It's easy to find a good supportive chat or lively debate going on every single day.

Advice & Information Service Our Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care & treatment. 0300 5000 927 The line is open from 9:30am - 4pm Monday to Friday.

Online webchat Can’t get to the phone and need advice right now? Why not chat to one of our team? Our trained advisers are ready to give you practical advice, help you find what you need on our website and point you to additional places of help. Please note, we are not able to offer crisis support on this service.

The line is open from 10am – 1pm Monday – Friday. https://www.rethink.org/about-us https://www.rethink.org/about-us/our-mental-health-advice Jump back to start

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99. Health and Well Being Support Entered July 2019

Health & Wellbeing Volunteers available for 1:1 support in Breckland, South Norfolk, North Norfolk and rural Broadland

Practical and emotional support to help residents self-manage long-term health conditions or regain independence after illness, injury, an operation or challenging health diagnosis

• Regular social interaction • Supporting clients to carry out activities including shopping & cooking • Assistance with managing health conditions • Help to access information & services • Encouraging healthy eating & activities

Please note, volunteers are not expected to deliver any personal or medical care

If you know a patient, client, friend or relative who is without their own support network and could benefit from this service, call 07384 816574 or visit: www.voluntarynorfolk.org.uk & search ‘health volunteers’, or email: [email protected]

Practical and emotional support to help residents self-manage long-term health conditions or regain independence after illness, injury, an operation or challenging health diagnosis

The Health & Wellbeing Volunteer Service is delivered by Voluntary Norfolk and funded by North Norfolk and South Norfolk (NHS) Clinical Commissioning Groups.

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100. New link Service from Point 1

Welcome to the Link Service from Point 1! Working together to improve children and young people's mental health

Could you be a Mental Health Champion? Are you a frontline professional working with children and young people?

Would you like to feel more confident in responding to their emotional wellbeing and mental health needs?

Would you like to know more about the specialist support services available to them in Norfolk and Waveney?

If so, be part of the new Link Service from Point 1 and be trained to become a Mental Health Champion. We are currently developing and training a network of Mental Health Champions who will share their new knowledge amongst their colleagues of the mental health issues affecting children and young people and the types of support available. For more information about this role and whether you are eligible to apply, download the Mental Health Champion Role Specification.

Mental Health Champion Foundation Training

If you would like to be a Mental Health Champion you will need to attend our free 2-day foundation Training. We will run a number of these Foundation sessions across Norfolk & Waveney, starting in April 2018. These initial sessions form part of the Link Service's rolling programme of free training events and consultations which will include specialist topics such as self-harm, attachment, anxiety and working with families.

Further details of training events with dates and locations will follow in due course.

Referrals to Point 1 Please note that the Link Service cannot offer support for specific referrals into the Point 1 service. If you have any queries regarding referrals, either current or pending, please contact SPOC on 0800 977 4077 or email Point 1.

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101. Transitions and Resilience

West Norfolk Mind have launched a new service called Supporting Transition and Resilience STAR which provides emotional support for young people aged 17-25

The service is still running but the eligibility now states that we can only take referrals for individuals who have been discharged from Mental Health Services such as Thurlow house, Crisis Team, Early Intervention Team etc., within the last 6 months. We can now only support individuals within the transition period into the community.

We are still able to take referrals from other organisations as long as they fit into the new eligibility criteria. For example, if they have someone that they come into contact with that has been involved with the above mental health services but need support in the transitioning stage of getting back into community life then we are able to take that as a referral. The length of the service and what we can support with is still the same and the referral form is still the same at the moment but this is subject to change

This is not a crisis service but aims to support young people suffering from depression, anxiety, OCD and many other conditions and who are receiving limited support or have been discharged from community mental health services It offers

• One to one support • Social groups and activities • Workshops • Support to access employment or training

Due to limited resources the service is not suitable for young people with ADD/ADH, Autistic Spectrum Disorders or learning difficulties

Further information from West Norfolk Mind Saunders Yard King’s Lynn Norfolk, PE30 1PH 01553 772952 EMAIL [email protected] Website www.westnorfolkmind.org.uk

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102. Norwich OCD Peer Support Group

This group offers peer-led support and information to those affected by OCD and related conditions. It is run by three people each affected by OCD, who facilitate the sessions. The group first started in October 2017. Water, tea and coffee are available. After the group sessions, we often go to the pub opposite for food and/or drinks.

Venue Information: Meetings take place at 'Moore & Moore Living' Offices, 40 Elm Hill, Norwich. This is above Olives Cafe' and opposite 'The Glasshouse' in Tombland. There are various public car parks or on-street parking available nearby. The room is located at the top of two flights of stairs with no lift, but there is handrail support in place. Please do contact us if this is a problem for you.

Charge: A voluntary donation of £2 is requested at each group meeting per person, to go towards ongoing costs of running the group. However, if anyone is unable to pay then this will not prevent them attending.

Who can attend: People with OCD, BDD, Trichotillomania, Dermatillomania and Hoarding Disorder Parents Carers Friends Relatives Professionals

Meeting Times: 6.30pm - 8pm Dates: Fortnightly on a Thursday

Address: Moore & Moore Living offices 40 Elm Hill Norwich Norfolk NR3 1HG

Contact Details: Email: [email protected] Tel: 0303 040 1112 (office hours),

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103. Norwich & Norfolk OCD Group The UK’s Leading OCD Voluntary Support Group UK Registered Charity

A Welcoming Monthly OCD Voluntary Support Group

Now in our 15th year, you will find this popular, well-established and large group very supportive and welcoming. We have a committee of dedicated Volunteers that will welcome you. We receive exceptional feedback from those that have attended our meetings and some members have been regular attendees for several years.

Our Voluntary Support Groups are open to those with OCD, carers and family members who want to gain a better understanding of this anxiety disorder. The group offers empathy, support and psychoeducation in a non-judgmental, confidential environment and an opportunity to share/communicate knowledge and personal experiences. We address Unwanted, Intrusive Thoughts, Rumination, Hoarding, Fear of Contamination, Symmetry and Checking etc.

Confidential discussions relating to OCD

By way of discussion and debate, this group is very positive, practical and constructive in its approach to overcoming the difficulties of OCD. Psychoeducational sessions are offered including Cognitive Behavioural Therapy (CBT), Mindfulness, The Conscious versus the Subconscious Mind, Communication Skills, Goal Setting and Assertiveness to name a few.

These group meetings are confidential and led by a fully accredited, professional UK registered Psychotherapist and Counsellor specialising in OCD, anxiety and depression. There is no charge for these groups.

Our group meets on the first Tuesday of every month from 6:30pm to 8:30pm at: The Assembly House Theatre Street, Norwich, Norfolk, NR2 1RQ Please do not address any queries to The Assembly House. All calls will be dealt with in the strictest of confidence. For any queries or to confirm your attendance, please contact: Mobile: 07432 655579 You can contact us by sending a text message to the above mobile number. (This mobile number will NOT take voice messages) Telephone: 01603 619246 (Messages can be left on the landline) Visit our Website: www.norwichandnorfolkocdsupport.org.uk

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104. OCD Action Helpline Entered September 2019

The OCD Action Helpline and Email Service is a confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.

The number is 0845 390 6232 or 020 7253 2664

Calls are charged at a local rate from a standard BT land line; mobile phone charges may vary.

When is it available? Dependent upon volunteer availability: Monday – Friday 9.30am – 8pm. We have particularly good volunteer availability on Tuesday evenings. If we don't have a volunteer available please leave a message and we will aim to call you back within 48hrs of your call.

We aim to respond to all emails within 5 working days, subject to volunteer availability. If you need urgent support, please contact Samaritans 24 hour support line on 116 123.

Who answers the phone? Most of our Helpline Volunteers are people with personal experience of OCD who now feel strong enough to provide help and support to others. All of our volunteers fully understand OCD, its impact and what you are going through. Helpline Volunteers undertake two days of formal training followed by a lengthy period of on-the-job observing and supervised call- making.

What can I expect? You do not have to give your real name if you do not want to. We can listen supportively to you, tell you about the clinically effective treatment choices available through the NHS and how to access those treatments. There is no time limit to the length of the call – you may take as long as you need. We can also send free information packs and leaflets to you (all of our materials are sent under plain cover) – we will need your name and address to do this.

If you're about to start treatment i.e. CBT & ERP and would like some regular support one of our volunteers can arrange to telephone you every week or fortnight from just before you start treatment, throughout your course of CBT to up to a month after you finish. This ongoing telephone support is our Next Steps project and you can arrange to have calls at a time/day/frequency that suits you - just ask the Helpline Volunteer about it when you call. https://ocdaction.org.uk/getting-support/help-and-information-line

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105. Adult Mental Health Services Entered August 2019 Transforming Adult Mental Health Services in Norfolk and Waveney

Since mid-2018 The Norfolk and Waveney Health and Care Partnership have been working with partners, service users, carers, professionals and the voluntary sector to review the services and support that is available across Norfolk and Waveney for adults with mental health issues. The final version of the Norfolk and Waveney Adult Mental Health Strategy is available here.

This has now given us a clear steer on the areas we most need to focus on and the improvements we need to make. It has also shone a light on those services which are working well, providing valuable insight into how services could be delivered in the future. An update on our progress since producing the strategy is available to read here.

106. Minded for Families

MindEd for Families builds on the success of the MindEd e-learning portal, developed in partnership with e-Learning for Healthcare (e-LfH), part of Health Education England (HEE). MindEd is funded through the Department of Health and HEE. MindEd for Families has been funded by the Department for Education and NHS England.

MindEd for Families has been developed in two phases. The first phase, funded by DfE, is intended to support parents and those caring for children and young people in their family when they are concerned about a young person’s mental health or well-being. The second phase, funded by NHSE, provides support for older people and their families when they are concerned about mental health and well-being, either their own or other family members. https://mindedforfamilies.org.uk/young-people/

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107. Norwich And Central MIND Entered September 2019

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108. Rural Stress and Depression Help Entered August 2019

YANA: Help for those in farming who may be affected by stress and depression.

Farming is usually a good way of life, but it is a demanding and stressful occupation. So, it’s not surprising that many people involved with agriculture can feel isolated, depressed or unable to cope as well as normal. 1 in 5 people in the UK will experience a problem with depression so it is important to know that you, or the person you are concerned about, are not alone. Those who work in agriculture are often reluctant to seek support for depression, stress or anxiety. However, talking about your problems and seeking appropriate help can make it easier to cope and improve your quality of life.

Remember that depression is an illness not a weakness.

If you are involved with agriculture or farming in any way and are feeling low or if you are worried about a member of your family, a colleague or a friend, YANA can help. Remember, you don’t have to struggle by yourself - good help is available. If you are very seriously worried about the mental state of someone go to our Concerned about someone page NOW. Don’t hesitate to take action.

YANA can offer specific help for those involved in any way with farming or agriculture in Norfolk, Suffolk and Worcestershire - but wherever you live and farm you might find these pages useful.

YANA: Confidential support to those in the farming community: You can talk to someone at YANA An answer service is available out of hours or, if you prefer, email us - we are here to help. Depression is an illness – NOT a weakness

0300 323 0400

www.yanahelp.org

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109. Wellbeing Champions Training Entered August 2019 Wellbeing Champion training session – based on our Understand your mental Health 2 days course, these 90 minutes sessions is designed to encourage participants to take an active role in promoting wellbeing in their life and that of the people they live with. Suitable for volunteers and anybody else who wants to make more sense of mental health and be able to signpost effectively

OPEN ACCESS courses - Free 2-hour sessions targeting specific areas of wellbeing delivered by Psychological Wellbeing Practitioners. This is the Open Access menu:

1. Introduction to Mindfulness 2. Everyday Wellbeing 3. Wellbeing in the Workplace 4. Successful Study 5. Wellbeing in Later life 6. Improving Sleep

There is no fixed venue: we can hold them at our base in Holland Court, or at any other Wellbeing hubs in Norfolk, or at libraries across the county. We need at least six people to run a course. For further information and to make arrangements please contact me directly on [email protected]

110. Mental Health Resources Norfolk County Council have published links on a range of easy read guides, (Anxiety, Depression, Bipolar Disorder Obsessive Compulsive Disorder & Schizophrenia) general guides ( including How to look after your mental health, reduce stress, self-harm parents help and mental health and well-being in schools) toolkits (including Teacher Toolkit, mental health toolkit, Mental Health Frameworks and Well-being measurement frameworks covering a range of mental health topics aimed at children, parents and professionals https://www.norfolk.gov.uk/children-and-families/send-local-offer/health/health-services- in-norfolk/mental-health-services/mental-health-resources

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111. Central Norfolk Bereavement Care Entered August 2019

Norwich and Central Norfolk

What is Norwich Cruse? Cruse Bereavement Care Norwich is part of a national charity which supports the bereaved. It is an independent organisation of committed people who care about and understand the needs associated with bereavement. Cruse is often the only place people have to turn to when someone has died.

Cruse Bereavement Care offers sympathetic, compassionate and confidential support by selected, highly trained volunteers. After a death we are here to talk to you and pass on useful information which may be of help. We can offer one to one support to those who still need help further down the line. However long ago the bereavement, we may be able to help.

Norwich Cruse offers: • One to one support • A Telephone Enquiry Line to find out about our services and other bereavement support available to people in Norfolk. Messages are checked regularly, and we will call you back as soon as we can. • Advice and helpful leaflets and information. • Monday Morning Group; a social support/coffee group aimed at older people who have been bereaved in the past. Please ring the Cruse office before going along for a first time. • Training and outreach work for other individuals/organisations who deal with bereaved people.

What is Cruse One to One Support? Cruse offers an opportunity to talk about anything that is related to a bereavement. Your volunteer is not there to offer you advice, nor to make judgements about you or what you say. He or she is there to listen and will try to understand your feelings and situation.

How do I get in touch? Phone us on 01603 219977 and you can speak to someone on our enquiry line who will take your details. If there is no one there when you call you can leave a message and we will phone you back as soon as possible – we do check messages regularly. Or you can email us at: [email protected]. https://www.cruse.org.uk/get-help/local-services/eastern-england/norwich-and-central- norfolk Jump back to start

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112. Mind Matters – YMCA Norfolk

YMCA Norfolk are proud to offer both the Adult and Youth Mental Health First Aid courses ensuring that people of all ages are offered the support and guidance they need for mental well-being. Mental health affects 1 in 10 children and is also the biggest cause of illness within the workplace in the UK. Mental Health First Aid courses equip employers, teachers, parents, caregivers and other professionals to offer better support and guidance around mental health issues, as well as improving confidence and raising awareness. We also offer sessions in schools or youth groups for young people to help improve wellbeing and raise awareness; topics covered include self-harm, body confidence, exam stress, depression and anxiety. We can also tailor sessions to areas of well-being that are pressing issues in your setting. If you would like any more information in regard to these sessions, then please contact [email protected] or call us on 07894 566615.

Mental Health Awareness Ideal for: £175 +VAT (2 hour) Providing young Continuing professional people, teachers and development on twilight • Up to 30 delegates parents with practical tools sessions (4pm-6pm) or • 2-hour session for building resilience, self- teacher training days. • 1 trainer esteem, confidence and good mental health. 1575 Points Mental Health Awareness Ideal for: £300 +VAT (4 hour) Providing young Teacher training days or people, teachers and collapsed timetable days • Up to 30 delegates parents with practical tools • 4-hour session for building resilience, self- • 1 trainer esteem, confidence and good mental health. 2700 Points Mental Health Roadshow Ideal for: £800 +VAT Providing a high impact, Collapsed timetable days one off event that will for whole year group. This • Whole year groups engage a large number of allows the exploration of • 6-hours young people in mental particular issues: exam • 4 trainers health issues. stress, body confidence, food and mood, friendships 6300 Points

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Mental Health Assembly Ideal for: £60 +VAT An introduction to mental High school assemblies health, raising awareness, • ½ -hour session challenging stigmas and • 1 trained youth breaking down barriers for worker young people 528 Points Mental Health Peer Ideal for: £500 +VAT Mentoring High school years 12 and Setting up a peer mentoring 13 • 15-20 Peer mentors programme. Training a • 7 x 1-hour sessions number of young people to over a full term support their fellow • 1 trained youth students. worker 4500 Points Youth Mental Health First Ideal for: £85+VAT per person Aid Training (1 day) This For parents, teachers and provides a good young volunteers. • Qualified trainer understanding of a range of • Recognised mental health issues and An essential tool to be able qualification how best to help young to identify emerging people access other support mental health needs and 765 Point per person and specialist services. to prevent problems escalating Youth Mental Health First Ideal for: £125+VAT per person Aid Training (2 days) This Senior teaching staff and provides a more in depth those involved with pupil • Qualified trainer exploration and welfare. • Recognised understanding of a range of qualification mental health issues. 1125 Points per person ‘Peace of Mind’ Counselling Ideal for: £45 per session This provides early stage, Those schools without an individual support for young in house counselling • Minimum of 2 people. Our counsellors are service sessions trained in a variety of • Qualified counsellors approaches and work to the framework for good practice 405 Points

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113. CGL Alcohol & Drug Service Update

We are now live: Your new single integrated, recovery-oriented service provided by CGL went live on April 1st, 2018, providing one integrated adult alcohol and drug behaviour change service across Norfolk.

We will continue to support the work currently being undertaken by children’s and adult social care, to provide a seamless transition into the new arrangements for those families that are currently receiving intervention. CGL are committed to practice which promotes the wellbeing, health and safety of children and adults at risk.

Who are Change Grow Live (CGL)? We provide help and support to adults, children, young people and families. Our services include health and wellbeing, substance misuse, mental health, criminal justice, domestic abuse and homelessness.

How you can support families during the transition Services are now up and running and we are working to ensure that all service users are contacted and offered an appointment as soon as possible. If you, or the families you are working with have questions or would like more information about these changes you can:

Email or ring the Single point of contact (SPOC) number. General enquiries: [email protected] Website: www.cglnorfolk.org SPOC number: 01603 514 096 FAX: 01553 241 322 Sign-post to one of the hubs Norwich 5 Barton way, NR1 1DL DDI: 01603 761 884 Great Yarmouth 148 Kings Street, NR30 2PA DDI: 01493 332 224 Kings Lynn 33 Railway Road, PE30 1NF DDI: 01553 767 778 Thetford: Breckland House, St Nicholas Street, IP24 1BT DDI: 01842 751 539 Other satellite clinics are operating across the county visit https://www.changegrowlive.org for details.

Request CGL representation or support at multi-disciplinary or professional’s meetings We are keen to ensure a smooth service transition prioritising continuity of care and support for families, and appropriate information sharing for involved professionals; if you have core groups or conferences arranged, require a case update, are expecting, or would like CGL representation at these meetings please contact us and speak to a manager in the relevant area so we can arrange for a worker to attend or provide an update.

For more information visit https://www.changegrowlive.org Contact them on T: 01603 514096, E: [email protected] Facebook.com/changegrowlive @changegrowlive Jump back to start

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Open access assessments are available during evening clinics by appointment only until 8.00pm. In addition, we are now pleased to be able to offer telephone triage for those who find it difficult to drop in and wait. For a telephone triage please phone 01603 514096 (Option 1 for Norwich, 2 for Thetford, 3 for Great Yarmouth or 4 for Kings Lynn); you will complete a short form over the telephone and then be invited in for a personalised assessment at a time convenient to you. If you have not yet been seen you will be contacted soon to arrange an appointment for a priority review with your keyworker to ensure the information we hold about you is correct and to update your recovery goals. Should you have any urgent needs please contact us on 01603 514096 to request an appointment. We continue to look at additional locations to improve ease of access for those living some distance from the main hubs and we have already arranged satellite clinics in the following locations to build on provision within the community:

Holt Medical Practice Gurney Surgery, Norwich Wellspring Centre, Dereham

Bacon Road GP Surgery, GP Surgery, Overstrand Rd, The Birchwood Surgery, North Norwich Cromer Walsham

The Birchwood Surgery, North Walsham Station Rd GP Surgery, North Walsham Community Centre Attleborough

Aylsham ACT Watton Medical Practice Sheringham Medical Practice

Swaffham Community Staith Surgery, Stalham Methodist Church, Downham Centre Market

Mental Health Department, Herring House Trust, Great Healthy Living Centre, Yarmouth Thetford

Contacting Us You can contact CGL by phoning 01603 514096 and selecting the option for your local office. We have 15 phone lines linked to this number, but at peak times there may still be a delay in calls being answered. We will soon have a voicemail service linked to this number and once this is in place we will respond to any messages left by the end of the day. Alternatively, you can email us on [email protected] or if you are looking for information about our services you can find us at https://www.changegrowlive.org

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114. Alcoholics Anonymous Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking, regardless of whether that person is still drinking or not. For some of our members, the wounds still run deep, even if their loved one may no longer be a part of their lives or has died. For a Confidential Helpline Call 020 7403 0888 10:00am – 10:00pm Groups meet in Norwich, Thetford, Fakenham, Downham Market and Wisbech https://www.al-anonuk.org.uk/

115. National Association for Children of Alcoholics Nacoa (The National Association for Children of Alcoholics) is a registered charity (No. 1009143), founded in 1990 to address the needs of children growing up in families where one or both parents suffer from alcoholism or a similar addictive problem. This includes children of all ages, many of whose problems only become apparent in adulthood.

Nacoa has four broad aims: • To offer information, advice and support to children of alcohol-dependent parents • To reach professionals who work with them • To raise their profile in the public consciousness • To promote research into the problems they face and the prevention of alcoholism developing in this vulnerable group

Free helpline - If you would like to talk to someone, our free confidential helpline is here for you.

•Information and ongoing support •For all ages •Phone or email •Your call won't show up on a landline bill •You can tell us as little or as much as you want •There is no need to give us your name http://www.nacoa.org.uk/

Call now to talk 0800 358 3456 Email [email protected] Jump back to start

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116. Re-Solv – Counselling for solvent abuse If you, or someone you know, is affected by solvent or volatile substance abuse, you might find counselling helpful as a means of support. Here at Re-Solv, we can provide free confidential telephone counselling and we also work with a service called Qwell to provide free confidential online counselling. (Online counselling is a form of talking therapy, carried out by email or live chat with a trained practitioner.) http://www.re-solv.org/counselling-for-solvent-abuse/

117. iCaSH Access to Testing

From 1st August 2018, your Norfolk sexual health service will be offering easier access to testing, with no need to visit the clinic.

If you are 16 and over, and have no symptoms of an STI, order your FREE and confidential postal test kit from: https://expresstest.icash.nhs.uk

Or scan the QR code

If you are under 16, or cannot access our website, please call us on 0300 300 30 30

Symptoms of an STI may include: New discharge, Pain when you pee, Testicular pain, Pain during sex, Abnormal bleeding New lower abdominal pain (in women)

Contact: 0300 300 30 30 www.icash.nhs.uk

118. Sex Health & Alcohol Project

The Matthew Project Youth Team is running a project in the Thetford and Breckland area around sexual health, relationships and alcohol. We can offer a series of four drop-ins to schools or youth venues which will cover healthy relationships, STIs, Contraception and having a safe night out. Sessions are aimed at young people aged 11 – 19 years. For further information or to book, please contact Holly Smith - [email protected] / 07717 547179

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119. Sexwise Health information Entered April 2019

Sexwise is run by the national sexual health charity FPA.

FPA have more than 85 years' experience looking after the nation's sexual and reproductive health and wellbeing. Their vision is a society where everyone can make positive choices about their own sexual health and wellbeing.

We're here to give you honest advice about contraception, pregnancy, STIs and pleasure https://sexwise.org.uk/

New set of videos from PHE funded sexual health promotion programme Sexwise

• What’s normal vaginal discharge? • How does emergency contraception affect my period? • How long does it take to treat chlamydia? • How is the copper IUD or hormonal IUS inserted?

120. Mathew Project Video Young people from The Matthew Project have helped to develop a film to raise awareness of the support we offer. Our hope is that through promotions on Facebook and YouTube we can encourage even more people to come to talk to us about their substance misuse.

If you are able to promote the film through your school, organisation or online, it would be greatly appreciated. You can watch the film here. https://www.youtube.com/watch?v=P5lM263mJSw

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121. Matthew Project drug/alcohol abuse

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About Unity The Matthew Project was successful in re-tendering for the provision of young people's drug and alcohol services in Norfolk. On 1st October 2014 the Under18 team became The Matthew Project: Unity, providing two new services in partnership with Norfolk & Suffolk NHS Foundation Trust, Norfolk Children's Services and Norfolk Carers Support.

Services for young people who misuse substances includes: ▪ Advice, support, brief interventions and treatment for young people and their families ▪ Comprehensive assessment and regular support or counselling with a care plan ▪ Harm reduction work including blood borne virus testing and vaccinations ▪ Community Prescribing, family interventions and access to residential treatment ▪ Support for parents

A new service for children and young people affected by the substance misuse of others is providing:

▪ Comprehensive assessment and regular support or counselling with a care plan ▪ Specific support for young carers in partnership with Norfolk Carers Support ▪ Group activities and the chance to have fun ▪ Parenting courses

The services also provides advice and consultation for professionals working with children and young people. 1-2-1 Services Group work We welcome consultation calls or emails! Please get in touch:

Accessing The Matthew Project: Unity ▪ Telephone call to Unity; giving relevant detail about the young person including information on their substance use. ▪ All referrers are offered an informal consultation meeting, to take place with the young person to check the appropriateness of the referral and assess if there is a need for a Family Support Process

Resources Click here for details of leaflets and DVD's available from the Matthew Project

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Domestic Abuse & Victim Support 122. Emergency Injunction Service

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

The award-winning service allows anyone who has recently suffered or been threatened with domestic violence to apply for an emergency court injunction. This can sometimes be issued within 24 hours of making contact with us. We work in close partnership with the police, solicitors and other support agencies (Refuge, Women’s Aid etc.) to help victims obtain speedy protection.

Once completed the on-line form will go directly to the First Steps Team who will call the applicants soon as possible. Once the case has been assessed NCDV will keep you up dated as to its progress.

For more information or to start the injunction process go to. http://www.ncdv.org.uk/

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123. Sexual Assault Referral Centre

The Harbour Centre – also known as the Sexual Assault Referral Centre (same place) has 2 daytime crisis workers who deal with the immediate effects of a penetrative sexual assault and also out of hour’s crisis workers who deal with things over night.

We also have 8 ISVA’s (Independent Sexual Violence Advisors) 4 who work with under 21’s and 4 who work with over 21’s. Our referral criteria is: - Assault by penetration - Attempted rape - Rape

However if you feel that a sexual assault of any kind has significantly impacted a young person and feel that our support would be helpful to them then please put the referral in to be considered as these are being considered on a case by case basis. The assault can be acute or historic.

Referral forms are found on our website: www.theharbourcentre.co.uk under the professionals tab. Please put the referral with info missing if you aren’t sure, the centre manager can always contact you if needs be. Also don’t assume that someone else will have put a referral in (e.g. the police) as it doesn’t always happen.

We can work with a young person whether they are going through the police process or not. We will travel to the YP and they can be seen in school or outside school – it’s on their terms as is what other professionals they’re happy for us to have contact with.

The 01603 276381 number is a 24-hour helpline so people can call in the middle of the night if they are really struggling.

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Breckland Early Help Monthly Bulletin September 2019

124. Daisy Programme

The Daisy Programme offer an outreach support service for men and women aged 16+ living in Breckland who have been affected by Domestic Abuse. We work in partnership with other agencies to ensure the wellbeing and safety of individuals experiencing abuse. We work within the Breckland community to educate on the impact that living with Domestic Abuse has on individuals and families.

The Daisy Programme is Client led offering a holistic and interactive approach in the service we offer. We run Freedom Programme courses looking at perpetrator behaviours, My Confidence Course helping to re-build Clients lives, Choir of Hope and Peer Support Groups. For more information, please do contact us.

Email: [email protected] Referrals [email protected] Website www.daisyprogramme.org.uk

Referrals can be made on this form Referral-form Master

Daisy Programme is a registered Charity, registration 1166033

125. Thetford Support Group Drop in for survivors of Domestic Abuse in Thetford

Please join us for a coffee/tea. We are not here to judge but to provide support for you in a safe environment

Fridays 10am-12:30pm on 6th July 2018 13th July 2018 20th July 2018

We do not publish the venue for this support group but please feel free to email for the venue Email [email protected]

126. Dereham Support Group Drop in for survivors of Domestic Abuse in Dereham

Please join us for a coffee/tea. We are not here to judge but to provide support for you in a safe environment

Thursdays 1pm – 3pm on 5th July 2018 19th July 2018

We do not publish the venue for this support group but please feel free to email for the venue Email [email protected] Website www.daisyprogramme.org.uk Jump back to start

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127. Daisy Programme Hub Entered May 2019

WE have Arrived! The first three months since the opening of the hub have been amazing. Jo and I worked tirelessly in the first week of January to get the hub ready for opening on Monday 7th January 2019. The list of people who have helped achieve the dream cannot be named individually as there have been SO many. Donations of furniture from Wayland House, donations of all the kitchen equipment and comfy chairs for the counselling rooms means so much to us all as people are now starting to reap the benefits of all our hard work. Comments have been how warm and homely it feels.

We have a large conference room/workshop area, an office, spacious kitchen and 2 counselling rooms which are now being utilised by our team of counsellors alongside Wellbeing who are using the space on a Monday and Thursday. With Change, Grow, Live starting with us shortly it’s going to be a full house. We have a variety of activities on at the hub advertised on page 3 of this Newsletter and are always looking for individuals who would like to join our steering group to make things happen.

We offer a supportive, calm, open environment for anyone who is struggling to pop in for a coffee and a chat. There is always someone on hand for support. If you haven’t visited yet please do feel free to come down, you would be most welcome. We are also more than happy to discuss professionals using the space for meetings/workshops etc at a preferred rate. Please get in touch if you would like more information.

If anyone is looking to give some time, we are always on the lookout for volunteers, again pop in and have a chat. Domestic Abuse isn’t going away any time soon and with our referrals doubling last year we are expecting another full year of support required.

Support Group Weekly Monday’s 10:30-12:30pm Choir of Hope Weekly Wednesday 10:00- 12:00 noon Art Class Weekly Thursday’s 10:00-12:00noon Book Club Monthly First Monday of the month except May which is 13th May 7:00pm Lunch Club Monthly Saturday’s 12:00-2:30pm Bring something to share and make new friends

Daisy Hub, Unit 6, Breckland House, Norwich Road, Watton, IP25 6JT Tel: 01953 880903 www.daisyprogramme.org.uk Registered Charity: 1166033

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128. DWP Help for Victims of DA

Domestic violence and abuse are still a huge problem in our society, with far-reaching and devastating impacts.

The cross-government definition of domestic violence and abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to:

• psychological • physical • sexual • financial • emotional

The government is fully committed to the prevention of abuse and the Department for Work and Pensions (DWP) has a range of measures designed to support people who flee violent and abusive households.

This Link provides information on https://www.gov.uk/government/publications/domestic-violence-and-abuse-help-from- dwp/help-available-from-the-department-for-work-and-pensions-for-people-who-are- victims-of-domestic-violence-and-abuse

1. Informing DWP about the domestic violence and abuse 2. Providing evidence of domestic violence and abuse 3. Housing Benefit 4. Jobseeker’s Allowance (JSA) and Employment and Support Allowance (ESA) 5. Universal Credit 6. Benefit cap 7. Removal of the spare room subsidy 8. Discretionary Housing Payments 9. Migrant partner support 10. Child Maintenance Service application fee

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129. Domestic Abuse Law Clinic

Each Wednesday morning Norfolk Community Law service offer 30- 45-minute appointments at our Norwich office. In certain circumstances we can provide advice to clients based in other locations by Skype.

The free, independent legal advice at these session is provided by local experienced solicitors and barristers who so generously give their time for free. The solicitors can give advice on injunctions, non-molestation and occupation orders and can sign post you to Legal Aid solicitors if appropriate.

The service is supported by a team of Law students who, under supervision, provide administrative support and follow up letters.

We work in partnership with Leeway who provide support to adults and young people looking to break free from domestic abuse in Norfolk and Waveney. To contact them for confidential advice and support call 0300 561 0077, a link to their website is here. https://www.ncls.co.uk/domestic-abuse-advice/

130. Anchor Project Entered April 2019

The Anchor Project is a new pilot project working in partnership with Leeway, The Matthew Project, Orwell Housing, and Change, Grow, Live to support any victim of Domestic Abuse across Norfolk, who has additional needs including poor mental health & substance misuse.

To find out more on how the service will be delivered and how to refer,

0300 561 0077 www.leewaysupport.org

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131. Leeway SafetyNet +

Leeway, NLCS and NCAN are working together to offer free, practical and emotional support to adults from migrant communities living with or fleeing domestic abuse. The support is multi-lingual, and you will be able to talk to someone in confidence about your situation, in a language you can understand. It can be either phone support or one-to-one support, with free immigration options advice through OISC registered advisors and short-term emergency accommodation. You will be offered safety planning ad information on your situation. If you cannot speak English, you will need to give your name, a safe contact number and the language you speak https://www.leewaysupport.org/help-support/

Helpline - 0300 561 0077 Jump back to start

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132. Leeway Domestic Abuse Services

West Norfolk Domestic Abuse Case Workers Offer • One to one support • Access to emergency refuge accommodation • Advice sessions • Power to Change women’s groups

The Power to Change is run specifically for women who are survivors of domestic abuse or who are still living in an abusive relationship. It’s based on the idea that women working together in a safe, friendly and supportive environment can change their lives for the better.

The Power to Change sessions are free. They run in various locations across Norfolk and Waveney. They are held over a period of 6 weeks in weekly 2 ½ hour sessions and refreshments are provided.

This can be offered one to one in the community

• Understanding Basic Rights • Understanding domestic abuse as an issue of power/control • Supporting children affected by domestic abuse • Coping with difficult emotions • Developing assertiveness skills and setting boundaries • Maintaining safety • Dealing with authority figures • Developing healthy relationships

For details call 0300 5610077 Please see Power to Change courses available in the West:

Vancouver children’s centre - Rolling Programme Thetford CA - Rolling Programme

Helpline 0300 561 0077 [email protected]

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133. Coffee morning for Service Users YOU ARE INVITED TO A LEEWAY COFFEE MORNING AND ARTS AND CRAFTS SESSION

We are holding a coffee morning and Arts and Crafts session for our current service users.

1st Thursday of every month Swaffham

Please call 0300 561 0077 for time and venue

134. Domestic Violence Surgeries LEEWAY DOMESTIC VIOLENCE AND ABUSE SERVICES

A supportive, non-judgmental & confidential service for women dealing with domestic violence/abuse, past or present

Advice surgeries are run across West Norfolk. For details of dates, times and venues please call 0300 561 0077

NORFOLK NORWICH CENTRAL NORWICH WEST EARLHAM DRAYTON AYLSHAM BROADLAND AREA DOWNHAM MARKET KINGS LYNN COUNCIL SWAFFHAM DEREHAM THETFORD COMPLEX NEEDS CASE WORKER • WEST NORFOLK • NORWICH

Advice surgeries also held in other locations around Norfolk & Waveney

FOR ALL ENQUIRIES PLEASE CALL 0300 561 0077

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135. Domestic Abuse Poster Please cut out and display in a safe space

Are you a victim of domestic abuse? Do you know someone who needs support? If so, please tear off the telephone number on the bottom of this page and call 0300 561 0077 to access the Leeway 24hr HELPLINE.

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Breckland Early Help Monthly Bulletin September 2019

136. Male Victim Advice Line

Male Victim Advice Line

Weekly: Wednesdays 10am 12pm Fortnightly: Mondays 5pm – 7pm Monthly: First Saturday every month 10am – 2pm

CALL 07774 546 777

137. Good Friend Guide for DA

How to be supportive to a friend or family member experiencing abuse. Are you looking for practical and simple advice on how to better support a friend in an abusive relationship? We’ve put a short guide together to do just that. Though this is not a definitive resource with all the answers for each individual case, it’s a good place to start especially if you’re feeling unsure or anxious. Don’t worry! You can do this...

There is no one-size-fits-all solution so take and leave the advice you’ll find here.

For now, we have decided to focus our attention on violent and abusive relationships in which the survivor is a woman. The relationships may be heterosexual or same-sex. Although CHAYN’s work is mostly aimed at women, the advice given in this guide can be used by anyone who believes it can be helpful to them, regardless of gender.

This guide is part of a continuing discussion about how we can support women in violent relationships. We welcome suggestions and contributions that will help us improve this guide. The guide was originally developed by Cagnesciolte in Rome and has been remixed by CHAYN. https://chayn.gitbooks.io/the-good-friend-guide/content/

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138. Tool Kit for Male Victims

Toolkit for Work with Male Victims of Domestic Violence Respect has published the second edition of a toolkit for professionals working with men experiencing domestic violence. The purpose of this toolkit is primarily to support and inform work with male victims of domestic violence. Hard copies are available at £10 per copy, including postage and packing. Please complete the online Men’s Advice Line publicity material order form .

Download the Toolkit for free chapter-by-chapter (PDF format): Toolkit for Work with male victims of DV 2nd ed 1. TITLE PAGE, INTRODUCTION Toolkit for Work with male victims of DV 2nd ed 2. MEN AND DV. Respect©(What do men tell us about their experiences of domestic violence? Male victims and diversity. Categories of clients who may approach services for male victims) Toolkit for Work with male victims of DV 2nd ed 3. IDENTIFYING. Respect©(Value and purpose in identifying who is doing what to whom. The dangers of incorrectly identifying someone. Brief assessment process-gathering evidence during a short meeting or telephone call. Checklist tool to use to help identify who is doing what to whom and with what consequences. Analysis and coming to conclusions) Toolkit for Work with male victims of DV 2nd ed 4. ASSESSING. Respect© (Longer assessment tools and forms for work with men presenting as victims of domestic violence) Toolkit for Work with male victims of DV 2nd ed 5. RESPONDING. Respect© (Suggested responses to clients following assessment) Toolkit for Work with male victims of DV 2nd ed 6. CASE STUDIES. Respect© Toolkit for Work with male victims of DV 2nd ed 7. RESEARCH, BIBLIOGRAPHY Respect© (Information from UK national research about the incidence, scale and effects of domestic violence on men. Information from other research on gender and domestic violence. Analysis of monitoring calls to the Men’s Advice Line 2010 and 2011. Reports of sexual abuse experiences on the Men’s Advice Line from heterosexual and gay men. Bibliography and further reading)

For more information see the website http://www.mensadviceline.org.uk/

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139. 4women Outreach Service 4women is a service of Home Group. Based in Norwich, the 4women service supports women of Norfolk, including the most vulnerable. The service works closely with various partner organisations, including the Criminal Justice System, to provide advice, support and activities.

The 4women team will be providing localised support and activities across the designated areas. Led by women, for women, the team is ambitious in its achievements and for the women accessing new project support.

Individual assessment and support delivered against an agreed Action Plan providing coaching and mentoring to support women achieve their goals;

Small sized group sessions, each held over two sessions of two hours duration

Individual/group-work delivery of Home Group’s Home Achievement Programme providing modular learning across a range of relevant subjects and enabling women to gain a qualification at Level 1,

Links to local volunteering opportunities, local employers, including Micro and Small businesses, across a range of work sectors as well as opportunities with Home Group’s ‘Inspiring Futures’ Apprenticeship Scheme. Sector-Based Work Academies with the potential for women-only Academies to promote “job-ready” women, delivered in partnership with Job Centre plus

4women’s Outreach Service is aimed at women who… Have experienced past trauma, poor mental and/or physical health including disabilities, substance/alcohol misuse, unsettled housing and who want to return to the employment market. The project is particularly keen to hear from women aged 50 years+ who are considering returning to work, women with caring responsibilities and women wanting to improve their skills. Are available for, and eligible to work in the UK. Aged 18 years+ Live within ‘The Broads’ or ‘Wensum & Coast’ areas – please telephone to check customer eligibility

Contact Us To speak to a member of the Outreach Team, please telephone: Aleksandra Burzec on 0746-4676-743 Kelly Jones on 0774-1900-624 Or email [email protected] To speak to a member of staff at the 4women Service: Telephone 0300 131 7983 Jump back to start

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140. Orto Stella Empowerment Programme Entered April 2019

Orto Stella (Latin for Rising Star) is a Norfolk Charity that has been formed to empower the working lives of women after they have survived the negative impacts of domestic abuse.

Ask yourself…. • Have you been the victim of domestic abuse? • Do you feel that you are unable to move on? • You doubt yourself and your abilities? • Believe you are worthless? • Are not able to work? • Fearful to enter the job market? • Find you have triggers, e.g. aggressive men in the workplace? • Are not able to progress your work life? • Are being held back because of a whole set of bad beliefs you hold about yourself?

Everything Orto Stella provides is completely free to women who have suffered domestic abuse and you can choose from or access all of the list below: • A support group for women that have survived domestic abuse. • Rebuilding confidence and self-esteem workshops • Practical work ready skills workshops: CV writing, job hunting, interview techniques etc. • 2-day confidence building work placements • Setting up on your own – the options. • Securing the job role you are capable of – matching of skills

Email or call for a referral form E: [email protected] M: 07583 370594 W: www.ortostella.org

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141. Supporting Vulnerable Women 18+

What is the Wonder+ Scheme? The Wonder+ Scheme in taking over from the Wonder Scheme to support women offenders and those at risk of offending living in Norfolk. It is a partnership between St Giles Trust, Future Projects and City Reach Health Services to offer advocacy, advice and guidance to women as well as helping them to access other services that may be of help to them.

Who is the Wonder+ Scheme available to? The service will be available to women living in Norfolk or intending to live in Norfolk who meet the following criteria: • Aged over 18 years of ages and: • Attending one of the Police Investigation Centres (PICs) in Wymondham, Kings Lynn, Aylesham, Great Yarmouth and Bury St Edmunds. • Engaging with the local policing teams and/or teams within the Early Help Hubs across the county. • In receipt of support from another statutory or voluntary agencies but requiring more specialist support.

What are the benefits of working with the Wonder+ Scheme? The team will provide a non-judgemental, safe and confidential space. We will work alongside you to develop an individually tailored support plan which will incorporate your needs and goals. We offer support, advice, guidance and advocacy, both practical and emotional, such as: Housing Benefits / finance Education, training and employment Building / sustaining positive relationships (family, children, friends) Mental and physical wellbeing (including sexual health) Problematic substance and alcohol use Risky behaviour Domestic / sexual abuse and violence

The opportunity to receive support with the aim of preventing further involvement with the Criminal Justice System.

To find out more about the programme, please contact - Clare Bradley Contract Manager - Norfolk and Suffolk St Giles Trust T: 07770 012 443 E: [email protected]

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142. Footsteps – St Giles Trust

The project is female led and aims to support women, with a connection to London, West & South Yorkshire and Norfolk, at every stage of their Criminal Justice System (CJS) journey. The case model we adopt provides a holistic, tailored support service to women presenting as vulnerable, with complex and multiple disadvantage. We will provide a safe space where service users are confident in their options and choices and ensuring that they have the opportunity to turn their lives around. Footsteps is a specialist mental health service offering intensive resettlement support and flexibly filling potential gaps, meeting and supporting service users pre, post and at release, and those who are at risk of offending. Support includes prison/police custody based and community assessments, meet at the gates service, local authority Homelessness Applications and access to supported housing. Service users will also be diverted from homelessness applications into suitable private rented accommodation where appropriate. Other interventions will include access to drug and alcohol services and rehab programmes, referral to family support, entry to employment, training and education and gang exit support through St Giles gang projects where criteria permit. As with all our services, the Footsteps team comprise of a small group of St Giles Peer Advisors and Volunteers. Our Peer Advisers will have completed their Level 3 Advice and Guidance or are close to completing the vocational qualification through their practical work experience with the community team. We will also support them with their own needs, including sourcing paid employment. Client Group: • supporting women coming into contact with the Criminal Justice System – court, police custody and prison • Women with Mental Health and wellbeing needs • Supporting women affected by ASD • Women with children • Women with multiple disadvantage • Women who identified as extremely vulnerable (to domestic abuse for example). • Women who are sex workers “ https://www.stgilestrust.org.uk/

ST Giles are covering Norwich and Kings Lynn with Footsteps from 3rd September 2018

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143. Phoenix Project for Sex Workers

Pandora project have received 3-year funding from Norfolk Police and Crime Commissioner’s Hidden Victim’s Fund for a new and exciting project.

Phoenix Project will be offering a specialist service to female indoor sex workers in King's Lynn, Norwich and Great Yarmouth. They will provide advocacy, offer support and advice around safety, whilst also looking at emotional care and practical needs. They will work closely with Norfolk police to identify and support women who are victims of trafficking.

This amazing opportunity will enable us to continue expanding our services, offering support to vulnerable women.

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144. Norfolk & Suffolk Victim Care

Covering the whole of Norfolk and Suffolk, we’re a free, confidential support service specifically designed to help victims and witnesses of crime. Whatever has happened to you, whatever you may have witnessed and whenever it took place, our trained support staff will work with you to make sure you receive the help you need to cope and recover. It doesn’t matter if you have reported the crime to the police or not, or previously turned down offers of support – support is available if you need it. How we can help you Whether you simply want to talk or need help with practical tasks such as filling in paperwork, our team is on hand and ready to assist. Emotional support Being a victim or a witness of crime brings up a huge range of emotions that can make you feel angry, sad, overwhelmed, scared and everything in between. However, you feel, we’re here to talk, to help you make sense of everything. We can provide a safe place for you to talk through your thoughts and feelings, and to ask any questions you may have. Our support is completely confidential and independent. Practical support Filling in compensation claims, fitting home security measures, getting medical treatment and repairing damage to your property are just some of the examples of the practical challenges you may need support with following a crime. Everyone’s experience is individual – whatever you need, speak to us and we’ll tell you how we can help. The Criminal Justice System We can also help you prepare for going to court as a victim or a witness and explain your rights and what you can expect when going through Criminal Justice. Whatever you need, we’re here for you. Click here to contact us, or visit our help and support pages. On the website https://www.nsvictimcare.org/

Guidance on referring clients to the service: 1. If you have access to the Egress system, please complete the form and send it in securely via this system using the [email protected] email address 2. If you use cjsm, please complete the form and send it via the cjsm system to [email protected] 3. Alternatively – please telephone us on 0300 303 3706 and we will advise you how to refer in to the service

For more information and to arrange a talk about the service or to obtain promotional material please contact Tracey Woolf Engagement Lead Phone: 01603978610 Mobile: 07795366985 Text Relay: 18001 01603978610 Email: [email protected] Jump back to start

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145. NHS Safeguarding App

The link: http://www.myguideapps.com/nhs_safeguarding/default/

The content of the material within this app was originally developed by NHS Midlands and East SHA and further updated and developed in by a consortium of CCG safeguarding leads in the East. NHS England regional safeguarding leads have supported the development of the content to suit all healthcare staff in England and the content has been additionally developed by safeguarding leads across England. Should you wish to feedback on the content of the app please contact: [email protected] FAQ

This app is produced and delivered by MyGuide apps for more information please contact: [email protected]

146. Sexual Harassment in Schools & Colleges

Sexual violence and sexual Harassment between children in schools and colleges Advice from the Department for Education for schools and colleges on how to prevent and respond to reports of sexual violence and harassment between children. The guidance covers: • what sexual violence and harassment is • schools’ and colleges’ legal responsibilities • a whole school or college approach to safeguarding and child protection • how to respond to reports of sexual violence and sexual harassment

sexual-violence-and-sexual-harassment-between-children-in-schools-and-colleges

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147. Safe Carwash App Entered April 2019

Modern slavery is hidden in plain sight on our high streets. People are being forced to work long hours, for little or no pay, and under threat of violence in hand car washes. Many hand car washes are legitimate businesses, but some of them are not. Police raids in hand car washes in towns and cities up and down the country have unearthed victims living in horrendous conditions.

The Safe Car Wash app is a new tool that will enable the largest community intelligence gathering exercise ever attempted in the United Kingdom.

Download the free app onto your smartphone. When you are using a hand car wash, simply open the app and complete a short survey about the working conditions of the car wash. https://www.theclewerinitiative.org/safecarwash

148. Modern Slavery Helpline

Modern slavery is real. It is happening in our communities. An unseen crime, it hides in take- a ways, hotels, car washes, nail bars and private homes.

The Home Office predicts that there may be as many as 13,000 victims in the UK alone. There is no typical victim of slavery. Victims can be men, women and children of all ages and cut across the population, but it is normally more prevalent amongst the most vulnerable, minority or socially excluded groups

If you are a frontline professional, please look through this section which lists a range of useful links and websites with more information https://www.modernslaveryhelpline.org/learn-more/frontline-professionals

The Modern Slavery Helpline and Resource Centre 24/7 Modern Slavery Helpline- 08000 121 700 www.modernslaveryhelpline.org

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149. Modern Slavery briefing note Project Aidant is nationally coordinated activity aimed at targeting the threat of Human Trafficking and Modern Slavery. This will see nominated weeks of ‘intensification’ activity, which will focus on different nationalities and communities each time.

Polish nationals National data highlights that the number of Polish nationals being referred for support due to this type of exploitation remains significant. The majority are referred for labour exploitation but other exploitation types include domestic servitude and sexual exploitation.

How can I assist? In your roles, you could become aware of information that someone is being exploited in this way so be aware of some of the indicators of modern slavery and human trafficking: Those being kept as slaves might have their movements restricted They may appear injured and malnourished They may have a lack of belongings; E.g. their passports and ID taken from them to stop them having freedom to leave and work elsewhere. They may also wear the same clothes every day. Are they avoiding eye contact and reluctance to talk to strangers? They may not know their home or work address

What should I do if I suspect someone to be a victim of modern slavery? If you think someone is in immediate danger you should call 999 to report it. If there is no immediate threat then you can report to Police via 101. Alternative routes to support are the Modern Slavery helpline (0800 0121 700) or The Salvation Army (0300 303 8151). Any other information that you think may be relevant can be provided in confidence for creation as intelligence by sending an email to [email protected]. If you are part of a statutory organisation, please ensure you report your concerns to your safeguarding lead.

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150. Scams prevention Service Entered June 2019 Being a victim of scam/fraud can have a large scale and lasting impact on a person both financially and emotionally. SPS is a new project operated by Norfolk Constabulary and hosted by Norfolk and Suffolk Victim Care (NSVC). The service provides a joined up, multi- agency response to the needs of vulnerable victims of scams in Norfolk.

The main aim of SPS is not to investigate but to reduce the likelihood of repeat victimisation of vulnerable victims of scam and further targeting by working with partners to provide appropriate advice, guidance and support. This could be achieved by providing an immediate support over the phone or arranging for a trained Police Volunteer to visit at home and talk through about what has happened, offer support and help to ensure that it never happens again. We can provide advocacy, practical advice and information to develop confidence and safety, and we can offer follow-up support to help to cope and recover.

Raising awareness of scams in Norfolk is also a big part of the project. SPS team members take the responsibility to go outside and talk to the public and professionals about scams,

To contact SPS please dial the Police Non-Emergency Number 101 and then extension 5483, please leave your name and contact details to be contacted back if the SPS coordinator was not available. Alternatively, you could email SPS on [email protected]

151. Norfolk Against Scams Partnership The Norfolk Against Scams Partnership (NASP) is a partnership of organisations committed to taking a stand against scams and aims to make Norfolk a scam free county. We are working together to protect and support residents and businesses in Norfolk from scams, doorstep crime and fraud. Being scammed or targeted by fraud can have a devastating impact on some of the most vulnerable people in Norfolk. It can also destroy small businesses. The NASP will work alongside the existing Friends Against Scams network to bring together a wide range of Norfolk organisations who can, raise awareness of the issues, share advice & warnings on how to stay safe, deliver training to clients or staff, support people who have fallen victim to scams

The NASP will look to develop and share best practice around educating and raising awareness of the issues of scams, doorstep crime and fraud. This will ensure that whenever a person or business needing advice or support with a scam issue comes into contact with an NASP partner organisation, group or service they will receive clear and consistent advice. Where necessary they can be easily signposted on to other partners if further support is needed to deal with the issue. If you are part of an organisation, group, charity or service and would like more information visit www.norfolk.gov.uk/nasp or email [email protected] Jump back to start

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152. County Lines Briefing ‘County lines’ is the term used to describe the approach taken by gangs originating from large urban areas, who travel to locations elsewhere such as county or coastal towns to sell class A drugs. Gangs typically recruit and exploit children and vulnerable young people to courier drugs and cash. Typically, users ask for drugs via a mobile phone line used by the gang. Couriers travel between the gang’s urban base and the county or coastal locations on a regular basis to collect cash and deliver drugs

Gangs recruit children and young people through deception, intimidation, violence, debt bondage and/or grooming. Gangs also use local property as a base for their activities, and this often involves taking over the home of a vulnerable adult who is unable to challenge them.

County lines was first identified in 2014. The first National Crime Agency threat assessment on county lines was published in August 2015 based on information gathered in 2014. An updated assessment by the National Crime Agency was published in November 2016, which provided a more comprehensive picture and showed that this was a growing issue.

Whilst progress is being made, more needs to be done. The Government is very keen to ensure that all the key sectors (police, safeguarding, children’s services, adult social services, housing, schools and others) are aware and are taking this issue seriously. We have established a new Working Group on County Lines which will oversee a 12 month action plan to tackle this issue and brings together key departments, the National Police Chiefs’ Council, National Crime Agency and other key partners.

It is critical that practitioners working directly with children and vulnerable adults are aware of what county lines is, how to identify those at risk or involved in county lines exploitation and what action to take. County lines cuts across a number of issues including: drug dealing, violence, gangs, exploitation, safeguarding, modern slavery and missing persons, and to tackle it requires the efforts of a range of departments, agencies and organisations. If you require further information on issues relating to county lines, please contact Wayne Jones at: [email protected]

Or the briefing paper on Norfolk Safeguarding Children’s Board http://www.norfolklscb.org/summary-briefing-paper-county-lines/

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Groups 153. Supermarkets Supporting the Community The below excerpts are all copied from individual websites, please visit each one for further details. There may well be further good work being done in which case any omission is unintentional.

East of England Co-op – free Fairtrade tea https://www.eastofengland.coop/community/how-we-can-support-you/co-op-cuppa “Maybe you’d like a supply of tea for a regular event you’re running, like a support group or weekly activity? Or perhaps you’re holding a one-off event like a coffee morning or a fete? Either way, we might be able to provide you with a free supply of Co-operative Fairtrade 99 Tea.”

CO-OP Dividend Fund Central England Co-operative aims to make a real difference in our communities To help the communities we serve celebrate in our success, we invest a percentage of our trading profit back in to projects that we feel will really make a difference. If you’re part of a local community group, voluntary organisation or local charity, we could support your project with a grant of up to £5,000. Since 2007, we have proudly donated over £1.2 million to help fund projects in our trading area through our Community Dividend scheme. If your project’s postcode falls within our trading area and if you think your local community would benefit from a project that requires some help with funding, then hopefully we can help. To begin the application process and to find out if your project is eligible for funding, please click here. Alternatively, if you have any questions about an application please contact us prior to applying, using the Contact us link in the top right-hand corner and we'll be happy

Tesco - community champions https://www.tescoplc.com/tesco-and-society/supporting-local-communities/supporting-at- a-local-store-level/ “Community Champions act as ambassadors for Tesco within their area, working to ensure that we are a great neighbour that can bring genuine benefit to the local community. They work with their Store Manager and other shops in the region to shape how Tesco can get involved in local community events, providing support where it is most needed, and help keep our customers and colleagues up to date with the most recent activity. We have over 500 Champions across the business, primarily in our large format stores. If customers or colleagues would like to meet their local Community Champion to discuss how they can get involved with supporting a local event they can use the email details on the spreadsheet below or pop in to their local store.” Jump back to start

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Lidl partners with Neighbourly https://www.neighbourly.com/blog/lidl_partners_with_neighbourly_national_rollout_redis tribute_2_million_meals “Lidl UK has announced the launch of their national food redistribution programme and support of #FundAFridge in partnership with Neighbourly. This will see all Lidl stores across England, Scotland and Wales donating food surplus to local food charities helping to feed people in need, equalling up to 2 million meals a year.”

Asda - Community champions http://your.asda.com/community/helping-make-the-local-community-a-better-place-to- live-and-work-in “In some of our bigger stores we can provide space, including meeting rooms, for local groups to use. And they welcome charities and other local groups to raise funds in store or collect donations for food banks and other good causes. We’ve organised hundreds of local and nationwide events, ranging from sponsored events for Tickled Pink, the Chosen by you, Given by us local store fundraising collection, in-store and local community #Cakemyday activity to help celebrate Asda’s 50th birthday and handing out £4.6 million in grants to deserving community causes from the Asda Foundation.” Waitrose – partner volunteering http://www.waitrose.com/home/inspiration/community_matters/about_community_matt ers.html “Building on the successful Community Matters model, we launched Community Matters Partner Volunteering in May 2012. Local causes can now bid for 'Partner time' as every year we set aside a budget for each store to invest in volunteering. Our stores are also able to facilitate customer volunteering to build closer relations in our communities by advertising vacancies where we support causes under Community Matters.” Marks and Spencer’s – donations http://help.marksandspencer.com/support/company-website/charity-donation “If you have a request for a donation to a charitable organisation, these are often made through our local stores who have a small, limited budget and focus their support towards issues that are important to their local community. So, visit your local store and ask to speak to a manager. “ Sainsbury’s - donations https://help.sainsburys.co.uk/help/company-values/donate-to-charity All our stores also have a local charity they support throughout the year. Please click here (Opens New Window) for more details about your store’s local charity. They also have a small budget for making donations of raffle prizes or vouchers and can sometimes help with events in store such as bag packing. Contact your local store (Opens New Window), by phone only, for more information. Jump back to start

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154. Farming Help Charities Farming Help 03000 111 999 (7am - 11pm) Confidential help for all in the farming community Struggling to get by and not sure where to turn? Times can get hard for everyone but the good news is that farmers can reach three farming charities, with just ONE CALL Addington Fund Provides homes for farming families who have to leave their farm and by doing so will lose their home. In times of emergency, and where hardship prevails, Addington may be able to support a farm business through its Trustees' Discretionary Fund with a short term grant. In certain counties the Fund may be able to accommodate farm workers through its Affordable Rural Housing Scheme. Visit the Addington Fund website

The Farming Community Network A UK network of volunteers from the farming community and rural churches. FCN provides a Helpline and a visiting service to farming people and families who are facing difficulties. FCN's volunteers provide pastoral and practical support for as long as it is needed, helping people to find a positive way through their problems. Callers to the Helpline who need FCN support are put in touch with a local volunteer. Visit the FCN website

R.A.B.I (Royal Agricultural Benevolent Institution) A grant-making charity that provides confidential help to retired and working farming people in financial difficulty. Support covers all ages and is tailored to the individual, including one-off and regular grants, replacing essential household items, funding for disability equipment, care home fees, relief farm staff and training grants to help people develop skills to bring in off-farm income. Visit the RABI website

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155. Trusthouse Grants

Trusthouse gives grants for running costs or one-off capital costs to charities and not-for- profit organisations in accordance with criteria that are regularly reviewed and decided by the Trustees. Our overarching themes are Rural Issues and Urban Deprivation.

Rural Issues: We are looking for applications from organisations which are addressing issues in rural areas. ‘Rural’ in this context means cities, towns, villages and areas with 10,000 or less inhabitants which are classified in the latest government Indices of Multiple Deprivation as being in the most deprived 50%. We are interested in, for example, projects providing transport for the elderly, disabled or disadvantaged; contact networks for the young disabled; projects which encourage a sense of community

Urban Deprivation: We are seeking applications from local charities or not-for-profit organisations which are working with residents of urban areas (i.e. more than 10,000 inhabitants) which are classified in the latest government Indices of Multiple Deprivation as being in the most deprived 20%. We are interested in, for example, youth clubs; training schemes to help people out of unemployment; drop in centres for the homeless.

Within these overarching themes, we are interested in three areas:

Community Support For example: work with young people; community centres; support for carers; older people’s projects; help for refugees; family support; community transport; sports projects; rehabilitation of ex-offenders; alcohol and drug misuse projects; domestic violence prevention and aftermath.

Disability and Healthcare For example: projects in deprived areas for people of all ages with physical and/or sensory disabilities; support for people with mental health issues; hospices.

Arts, Education and Heritage For example: arts projects for people with disabilities; performance or visual arts with a clear and strong community impact; alternative education projects; supplementary teaching; heritage projects in marine or industrial areas which involve local people and have a demonstrable community benefit. http://trusthousecharitablefoundation.org.uk/grants/ Jump back to start

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156. Day Trippers Grants

“Special schools, children’s hospices, charities and support groups can apply for funding towards a day trip of their choice. We want to ensure children and young people with disabilities and life-limiting conditions in the UK experience great days out. Find out below if your organisation is eligible for our support and how to apply for a grant. If you have any queries, please contact us on 020 7758 0030 or at [email protected]. http://www.daytrippers.org.uk/daytrips/how-to-become-a-daytripper/

Eligibility criteria: ▪ Special schools, children’s hospices, registered charities and support groups (without charity status) based in the UK are eligible to apply. ▪ The day trip must consist of at least eight children and young people who have a disability and/or a life-limiting condition (up to the age of 25). ▪ The proposed day trip must take place in the UK. Key points: ▪ Application forms are accepted all year round. ▪ Fully completed application forms and supporting documents may be submitted ten working days or more prior to the day trip. ▪ Funding will primarily be considered for children and young people with disabilities and life-limiting conditions and their key carers. ▪ We will consider each application form and funding requested on an individual basis. ▪ We allocate up to £30 per child/young person and award grants no greater than £1,500. ▪ If the proposed day trip includes over 50 children and young people, please call us to discuss your request before completing an application form. ▪ As well as considering days out, we welcome application forms regarding in-house events (a fun day for children for example). ▪ If we are unable to cover all of the costs, we will consider making a contribution towards the day trip. ▪ Successful applicants are required to provide monitoring information after the day trip has taken place. See here for more information. ▪ Organisations are expected to pay for the day trip upfront. Payment of the grant will be issued after the day trip and when the monitoring information has been submitted. ▪ Organisations may receive one grant per calendar year. We will not consider: ▪ Application forms for individual families. ▪ Funding requests for overnight stays and residentials. ▪ Day trips to events funded or co-funded by Day-trippers.” Jump back to start

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157. Mobility Charity Grants

Mobility Trust Mobility Trust provides powered wheelchairs and scooters for UK residents who have severe disabilities and who cannot obtain such equipment through other means. We aim to reach and help people who, quite simply, have nowhere else to turn. We are the only UK charity that provides such broad support, regardless of age or cause of disabilities. https://mobilitytrust.org.uk/

Acts345 (not mobility specific, but of interest in general) Acts 435 is a website that directly links those wanting to give with those needing their help. This happens simply through online giving, with the Church providing a physical, face-to-face meeting point where church volunteers, called advocates, meet with those in need and post these needs on the Acts 435 website. 100% of what is donated via Acts 435 goes directly to those in need. Nothing is removed to cover administration costs – if you give £80 for a cooker, that full £80 will go to purchase that item. https://acts435.org.uk/give/other/gifts-in-kind/

The Barchester Healthcare Foundation The Barchester Healthcare Foundation supports older people and adults with physical and mental disabilities. It is able to help individuals with the cost of items that enhance the person's mobility, independence or quality of life. www.bhcfoundation.org.uk

ACT foundation ACT provides grants of up to £2,500 to individuals with the aim of enhancing the quality of life for people in need (specifically those who have a physical and/or mental disability or the aged and who are living in poverty). Applicants are required to be permanently resident in the UK. Examples of grants we will consider:- • Mobility aids • Specialised seating and car seats • Specialised beds and sleep systems • Sensory toys and equipment, room padding • Communication aids, specialised software • Respite breaks at a registered centre for the applicant only • Vehicle Adaptations http://www.theactfoundation.co.uk/content/apply-grant-individuals

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Aid for the aged in distress What will AFTAID provide a grant for? Nearly anything which is required to take away hardship from the day to day life of an older person. http://www.aftaid.org.uk/home.html

Margaret's fund We only give grants to women who are in financial need – and who are in ill health or suffering from a health-related problem. To assist you, here is a rough guide to how Margaret’s Fund normally helps successful applicants. For reasons associated with the history of the charity, we tend to favour these conditions in order of importance: •Women with TB. •Women with chest related or pulmonary illnesses. •Women with other illnesses. Grants are made for: •aids for disability •extra comforts •convalescent holidays (holidays to recover from illness) •clothing •extra nourishment •extra heating http://margaretsfund.co.uk/how-we-help/

The hospital Saturday fund The Hospital Saturday Fund provides grants to individuals from the UK and the Republic of Ireland. It is able to help with the purchase of specialised equipment and practical forms of treatment. www.hospitalsaturdayfund.org

158. B&Q Re-Use Scheme

Community re-use - B&Q operates a community re-use scheme through all stores

The scheme is in place to donate unsellable products and materials for re-use by local schools, other educational institutions and community groups, for the benefit of the local community and the environment. These items are donated on the understanding that they will be re- used or disposed of responsibly if they aren't used. Eligible groups include:

• Schools and colleges • Child minders, playgroups and nurseries • Allotment associations, community gardening projects • Youth groups including scouts, guides and cadets • Registered charities • Adult education projects, University of the Third Age • Other local community groups

Please note that these are unsellable items. B&Q cannot guarantee the suitability for re-use. No electrical or dangerous products can be donated e.g. broken ladders, faulty chairs or lights. We do not donate items to individuals.

For more information please contact your local store directly and speak to a duty manager.” https://www.diy.com/corporate/community/waste-donation/ Jump back to start

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159. Variety Children’s Charity

We’re here to help improve the care and ease the burden of looking after a child who is seriously ill or disabled. We really do understand the emotional and financial strain it imposes on parents and carers. Grants are available to individuals as well as organisations.

We aim to provide whatever is needed: •It may be medical, such as monitoring equipment. •It may be basic care like feeding tubes or hoists. •It may be sensory play or mobility equipment for a nursery or playgroup.

Applications can be made on behalf of individual children. These must be supported by a letter from an appropriately qualified medical professional, e.g. occupational therapist, physiotherapist or paediatrician. Please ensure that this letter refers to the equipment sought and makes it clear what direct benefit the child will gain.

Applications can also be made from non-profit making groups and organisations working with children up to, and including, the physical age of 18 years. These include statutory bodies (schools and hospitals), hospices and small registered charities. These applications must also be supported by a letter from medical professional, as above. https://www.variety.org.uk/what-we-do/equipment-grants

Variety Great Days Out 2 million children have had Great Days Out with Variety. We arrange our days out with schools or organisations who cater for children and young people who are sick, disabled or disadvantaged.

Are you a school or community group? If you work with children who are sick, disabled or disadvantaged and would like to know more about our great days out please contact us on 020 7428 8100 or email [email protected] https://www.variety.org.uk/what-we-do/variety-great-days-out

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160. Biscuit Fund Entered July 2019

Helping those most affected by poverty in Britain today. We are a small group who operate almost solely online, keeping a watchful eye on help forums and pages for people in dire need of financial assistance. We were first formed in very early 2013 and by 2016 we had managed to raise and distribute over £50,000 to people in poverty, be it fuel poverty, food poverty or any other kind of poverty. The target we have set ourselves is to raise and distribute over £250,000. A large number of our recipients are actually working families, who are simply finding that the money they earn just doesn't cover the food/heating bills. We have also aided disabled people who have been declared 'fit for work', who have been left with no income and no job prospects, as well as folk who have been victims of crime in the form of muggings or theft. We are grateful to various police services for their assistance in getting donations to these people.

What we do We provide small, one-off gifts with no strings attached to people who find themselves in dire financial need. Since we are a very small operation relying solely on public donations, our funds are limited and our gifts are usually quite small; around £30-£100 many of which relate to cases of food and fuel poverty. We of course do sometimes help in other ways and examples of our work can be found on our blog at www.biscuitfund.org if you’re unsure of whether you should refer a particular case to us.

Who can refer to us Anyone working in a social, advisory or healthcare organisation is welcome to refer to us. We need to be able to verify that your organisation is genuine and that you properly represent them. As an example, we have worked with benefits advisory agencies, local housing teams, homeless outreach charities and similar. If you have any queries as to whether you are eligible to refer to us please don’t hesitate to get in touch at [email protected] and we’ll be happy to advise you.

How to refer a potential client to The Biscuit Fund In order to refer a potential client for assistance from The Biscuit Fund we need as much information regarding their circumstances as possible, including their full name (we are fully GDPR compliant), an outline of their financial circumstances (i.e. what income they have and what debts, if any) and something about the need they find themselves in. Providing as complete a picture as possible enables us to approve and organise aid normally within a matter of hours which can make a huge difference to someone in desperate need.

If you think you have a potential case for us, just drop us an email at [email protected]. We look forward to hearing from you.

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161. Victa Grants

VICTA support children and young people who are blind or partially sighted by providing equipment to aid their visual impairment.

RNIB Apple iPad Air 2 and Orbit Reader 20 Scheme VICTA is currently working in partnership with RNIB on a product grant programme focussed on supporting independent study using technology. If you are registered blind or partially sighted and a UK resident you could be eligible for an Apple iPad Air 2 (32 GB) with case (age criteria 11-25 years) and/or an Orbit Reader 20 (age criteria 8-25 years). Seen as complementary technologies, it is possible to apply for both provided you satisfy the age criteria.

For all other grant applications, please continue reading below.

VICTA grant guidelines Applications will be considered for children and young people who are registered or are register-able blind or partially sighted up to and including the age of 29 years and who are permanent residents in the UK. All items supplied through our grant scheme are for home use only (not for school or college).

All applications are independently reviewed by our trustees and outcomes will be notified in writing. No outcomes will be given over the telephone. Successful applicants will be asked for a contribution towards the grant. Please note iPads will always require a 50% contribution.

Criteria •Only one grant will be awarded to an applicant within a two-year period •iPads will only be considered for children over the age of 11 years •Only one iPad will be supplied to any one applicant •Computers and/or software will only be considered for children over the age of 8 years •Computers will only be given once before the age of sixteen and once after, and there must be a 5-year gap between the grants •A maximum of 2 laptops/desktop computers can be supplied to any one applicant. •Braille Note takers will only be considered for children over the age of 11 years •Only one Braille Note taker will be supplied to any one applicant https://www.victa.org.uk/grants/ Jump back to start

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162. Chances for Children – Buttle Grants

Buttle UK - Chances for Children grants are aimed at supporting children’s social emotional and educational wellbeing and can be used to help support families recovering from domestic abuse. Estranged Young People, Kinship Care, Beds for Kids

Grants can be up to £2000 per family and can fund therapeutic support, tuitions, laptops, after school activities and practical items needed when re-setting up home.

Buttle UK For Children and Young People 15 Greycoat Place London SW1P 1SB Telephone: 020 7828 7311Fax: 020 7828 4724 http://www.buttleuk.org Like us on Facebook Follow us on Linkedin and Twitter

163. Strongbones Children’s Charitable Trust

Strongbones Children’s Charitable Trust is a national registered charity set up to help families who have children suffering from brittle bone disease, bone cancer, scoliosis, arthritis, and all other serious conditions of the bone. Applicants must be under 21.

What we do ◾We provide an online support network to over 1,000 families ◾We provide manual wheelchairs ◾We provide specialist buggies ◾We provide adapted trikes and hand cycles. ◾We provide supportive seating (If refused by State funding at panel) ◾We provide advice to families in accessing welfare benefits. ◾We provide disability aids and portable hoists ◾We organise family days to enable parents and children to network. ◾We organise and fully fund a yearly superhero party in the summer ◾Our Youth Ambassador Myles selects a child weekly to receive an Inspirational ◾We provide balloons to children in hospital. ◾We organise accessible activity weekends ◾We support siblings through our Super Sibling ◾We provide smart home technology https://www.strongbones.org.uk/

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164. Community Funding Grants

Norfolk Community Foundation Grants Norfolk Community Foundation offers a range of funding opportunities for charitable organisations. The funding opportunities will change throughout the year and a list of the funds currently inviting applications can be found at https://www.norfolkfoundation.com/funding-support/grants/groups.

You can use the filters on the website page to identify funds that are accepting applications for projects working in Breckland.

If you would like to discuss a potential application please contact the Grants Team at Norfolk Community Foundation on 01603 623958 or email [email protected]

Turn2us Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services

Grants may involve: •Regular amounts of money to help you with your bills and other living expenses. •One-off grants (sometimes called specific gifts) to help you pay for a specific item you need •Educational grants to help with the costs of educational and training courses. •Vouchers or an amount paid in credit to a shop to allow you to obtain specific items you need, such as food or clothing. •Funding to improve your job prospects or quality of life, e.g. respite breaks and travelling expenses. •Help with house repairs, adaptations and decorating. https://www.turn2us.org.uk/ Jump back to start

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165. Tudor Trust Grants

Tudor makes grants, and provides other types of support, to voluntary and community groups working in any part of the UK. We particularly want to help smaller, community-led organisations that work directly with people who are at the margins of society: organisations that support positive changes in people’s lives and in their communities. We want to respond flexibly to your ideas and energy, and to fund effective organisations working to high standards.

Our ability to be flexible can mean that we are well-placed to support organisations which are in transition, whether they are entering a period of growth and development or are responding creatively to challenging circumstances.

About our grants Because we try to respond to the needs identified by organisations themselves, many of our grants take the form of core funding: funding which goes towards the core costs of running an organisation, including salaries, overheads and day-to-day running costs. Sometimes we may decide to offer unrestricted funding, through a grant which can be used entirely freely to further an organisation’s charitable objectives.

We can also provide project grants, capital grants for buildings or equipment and grants to help strengthen your organisation. In some situations, we may look at making a short-term loan if this is the most helpful solution and you can demonstrate how you can pay it back: if you are interested in loan funding please ring the Information Team on 020 7727 8522 for advice before making an application.

How much can you apply for? There is no maximum or minimum grant, though in practice it is unusual for us to make a grant of less than £10,000. At the first stage of the application process we don’t ask you to specify exactly how much you are looking for, though it is fine to do so if you wish: if your application progresses to the second stage we will discuss your funding requirements in more detail then.

How long can we fund you for? Usually grants are made over one, two or three years. We understand that tackling deep- rooted problems takes time so we sometimes fund over a longer period, usually by making a further grant following on from the original one. However, our interest in supporting work in the longer term must be balanced against our need to encourage new groups and new thinking. This means that our funding can’t continue indefinitely.”

Please visit their website for further details about who can apply. http://tudortrust.org.uk/what-we-do/

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166. Younger Peoples Grants

The Elifar Foundation The Elifar Foundation welcomes applications by, or on behalf of, individual children or young adults with any form of physical or learning disability. We will consider applications by, or on behalf of, individual children or young adults with any form of physical or learning disability. Please note that due to the increasing pressure on funds and an unprecedented level of applications, The Elifar Foundation is not currently able to accept applications for grants to support older adults but will continue to focus on and prioritise support for children and young adults aged 28 and under. http://www.elifarfoundation.org.uk/how-we-help/apply-for-a-grant/

Trefoil - Personal Development Grants Trefoil offers Personal Development Grants to young people under the age of 25 years with special needs which may be psycho/social or of a physical nature which impacts upon their development. Application deadlines for 2018 are: Friday 23 February; Friday 27 April; Friday 7 September and Friday 23 November. http://www.trefoil.org.uk/applications/personal-development-grants/

167. EDF Energy Funding “The EDF Energy Trust is a registered charity operating since 2003, to help individuals and families in need, poverty, suffering and other distress who are struggling to pay their gas and/or electricity debts. Applications to the Trust are accepted from current domestic account holders of EDF Energy (the person/persons named on the bill).

The Trust helps by giving grants: •To clear gas and electricity debts owed to EDF Energy. •To clear gas and electricity debts owed to other suppliers. •For Bankruptcy / Debt Relief Order (DRO), Sequestration and Minimal Asset Process fees, purchase essential energy efficient white goods and cookers (these payments are known as FAPs (Further Assistance Payments)).

The aim of the Trust is to give vulnerable individuals and families a fresh start to enable them to keep free of debt going forward. Applicants are strongly advised to seek money advice before applying to the Trust. https://www.edfenergytrust.org.uk/

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168. Breckland Healthy Communities fund

On 23rd November2018, Breckland Council launched a Healthy Communities fund, in partnership with Norfolk County Council Public Health, to help develop and nurture new and innovative projects to improve the health and wellbeing of residents in the district. Three key themes have been outlined; tackling loneliness, increasing physical activity and improving the health of children and young people.

The primary aim of this Healthy Communities Fund is to uncover creative and innovative ideas from local community groups and charities that have never been tried before in Breckland. Two funds are available; one to pilot and test ideas, the other to enable projects to become fully established. The aspiration is that the funding support will enable the development of ground breaking projects that make a real difference to residents across Breckland. These are able to provide 100% of the project funding, up to £250 and £3000 respectively. The deadline for applications is 22nd Feb 2019 and all of the guidance as well as the application forms can be found on the website https://www.breckland.gov.uk/community-funding.

If you have any questions or queries regarding the fund or are interested in submitting an application please don’t hesitate to get in touch.

Stevie Spencer | Locality Officer (Engagement) | Breckland Council DDI: 01362 656853 l Main: 01362 656870 www.breckland.gov.uk Jump back to start

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169. Buttle UK – Grants

Our Chances for Children grants can now provide an enhanced package of support for children and young people dealing with a variety of issues ranging from, but not limited to; kinship care arrangements, domestic abuse, estrangement, physical and mental ill health, and substance abuse. Read on to find out more.

Kinship Care - How we help Kinship care occurs when friends or relatives take on care of a child or young person when their parents are no longer able to look after them. However, whilst this can avert a child being placed into foster care, many kinship carers report financial challenges in light of having to take care of children in unforeseen circumstances, often with heightened support needs. How Buttle Can Help see https://www.buttleuk.org/need-support/families/kinship-care#help

How we help – grants for children who have experienced domestic abuse Exposure to domestic abuse can impact on how a child or young person processes their feelings, interacts with others and can affect their mental health. They often experience significant upheaval, losing everything familiar to them. They may need help adjusting to their new surroundings and coming to terms with their experiences. https://www.buttleuk.org/need-support/families/enhanced#help

Some further grants by Buttle: We offer a contribution towards boarding school fees where there is a strong reason that a child cannot remain in the family home and are otherwise at risk of being taken into care.

We are also able to offer packages of support to young people living without the support of their family through the Graphite Capital Bursary Fund. These packages, as part of our Chances for Children grant programme are for up to £2,000 and are built around the young person’s education, training or employment goals. They also offer support towards setting up a home and their social wellbeing, which are vital factors in helping them to succeed in the future.” https://www.buttleuk.org/areas-of-focus/england Jump back to start

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170. RAF Benevolent Fund Entered June 2019

The RAF Benevolent Fund is the RAF’s leading welfare charity with a proud tradition of looking after its own. We are there for all serving and former members of the RAF as well as their partners and dependent children

We provide a range of support aimed at serving and former RAF personnel and their dependants. This includes welfare breaks, grants to help with financial difficulty and getting about inside and outside the home, specialist advice on benefits and support with care needs, as well as support for young people through our Airplay programme.

Serving RAF We understand the pressures our serving men and women and their families can feel under. Deployment, separation and frequent moves can all take their toll. As the RAF's leading welfare charity, we provide a range of support and advice for serving RAF personnel and their dependants. Whether the need be financial, emotional, or assistance with childcare and youth support, our welfare provision is there to alleviate the pressures.

Veterans We support both young and older veterans and immediate family members with everything from injury or illness, to financial hardship, disability, emotional wellbeing, transitioning back to civilian life and living independently. We can consider any request for assistance and we provide a tailor-made approach to each individual situation.

If you need our help and support If you need our help with a welfare concern, for example: •if you are in financial need •need support in maintaining your home •have care or mobility needs

Please complete our online form or call our helpline on 0800 1692942. Alternatively, please email [email protected]

Please note, that to be eligible for assistance, savings must be less than £16,000 (or £23,250 in respect of Care Home Top Up grants), and the eligible Service person must have served in the Royal Air Force for at least one day.

For more information please see the website https://www.rafbf.org/about-us

From Monday 3 June 2019 our telephone helpline will be operational between 8am until 10pm, Monday to Sunday for general welfare-related enquires.

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171. Silk Purse Fund Entered August 2019

The Silk Purse Fund aims to support a wide range of charitable, voluntary and community organisations across Norfolk with grants from £500 to £5,000. Applications to support the following types of activity will be considered: • Support for families • Opportunities for young people to raise their aspirations, develop skills and realise achievements where they may not be able to do so through education • Age related mental ill health, and associated care provision • Therapeutic activities for older and/ or vulnerable people, including but not limited to reminiscence work, music or drama. Please note the Silk Purse Fund will not support ongoing operational/ revenue costs. Projects to support the sustainability and development of charitable organisations will be considered in the following circumstances: • Start-up costs • Clearly defined projects that assist sustainable organisations to develop or expand their activities Who can apply? Charity, Church/PCC, Parish/Town Council, Social Enterprise/CIC, and Voluntary/Community Group Maximum grant up to £5000 Eligible area Breckland, Broadland, Great Yarmouth, King's Lynn & West Norfolk, North Norfolk, Norwich, and South Norfolk Deadline 9 August 2019 https://www.norfolkfoundation.com/funding-support/grants/groups/silk-purse- fund/?dm_i=1QF2,6DJ8Q,OMG4NP,P88YF,1

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172. Weston Wind Farm Community Fund Entered August 2019

The Fund has been established to support projects which will benefit the residents of the following parishes of Weston Longville, Morton on the Hill, Attlebridge and Hockering.

Applications can be made at any time when the Fund is open.

The purpose of the Fund is to support any type of activity that involves local people through small community organisations and benefits their community. The activities must provide some measure of economic, environmental, educational, social or cultural benefit for people living in the area.

The Fund has been created by Temporis Wind, who will pay £9,000 annually into the fund while the Weston Windfarm is operational. Awards from the fund will not typically exceed £5,000 though a larger award may be considered for a project with clear and significant benefit to the eligible area.

Who can apply? Charity, Church/PCC, Parish/Town Council, Social Enterprise/CIC, and Voluntary/Community Group Maximum grant up to £5000 Eligible area Breckland and Broadland http://www.norfolkfoundation.com/funding-support/grants/groups/weston-windfarm- community-fund/?dm_i=1QF2,6DJ8Q,OMG4NP,P88YF,1

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173. Grants to Aid Recovery Entered August 2019

Recovery Innovation Fund Are you a small or micro organisation operating within Norfolk? Is your turnover less than £100,000 per year? Do you have a passion for improving the lives of people in recovery within the local area? You provide the big idea, we provide between £300 and £3000 to help make it happen.

We are looking for innovative ideas that enhance the lives of individuals presenting with drug and alcohol problems by:

• Engaging individuals into alcohol and drug interventions who struggle to access traditionally presented mainstream services • Empowering organisations to help meet the needs of our service users by facilitating greater accessibility • Equalizing opportunities for engagement within hard to reach groups • Utilizing intimate and detailed knowledge of specific areas and communities within the county • Supporting the development of mutual aid groups and fledgling social enterprises • Encouraging personal growth within the 5 Ways to Wellbeing

We specifically want your idea to meet the CONNECT stage of the 5 Ways to Wellbeing. We especially look for initiatives that try to do things a bit differently, use existing resources in new ways and offer opportunities for our service users to get involved (volunteering etc).

Funding Applications Deadlines 2019/20 1 August 2019 1 October 2019 1 January 2020 1 April 2020

What support is available? Support is available for applicants from CGL. The Big Lottery Fund website has a number of useful documents to help people plan future projects.

What the fund can be used for One-off or regular activities which promote social inclusion, such as setting up a weekly shared interest group or organising a one-off event. Equipment or resources to extends current provision to support people in recovery.

Further questions If you have any questions, please email us at [email protected]

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174. Free Trees Entered August 2019

The Woodland Trust want to make sure that everybody in the UK has the chance to plant a tree. So, we’re giving away hundreds of thousands of trees to schools and communities

Our online application form for March 2020 delivery will reopen on 27 August 2019. If you cannot wait until then, tree packs can be purchased in our shop all year round.

Who can apply? • Schools across the UK, plus nurseries, colleges, universities and outdoor learning centres • All kinds of different groups such as resident associations, sports clubs, parish councils, scouts, guides and many more. You don’t need to belong to an official organisation. You could even set up a group for the purpose of planting, but you must be not-for-profit. The most important thing is that your group is willing to take on the planning, planting and care of the saplings. What are the eligibility criteria? If you’re applying as a school your trees should be planted on either the school grounds, land the school has arranged regular access to or in an area that is publicly accessible. If you’re applying as a community group, the land needs to be accessible to the public. You should also make sure your local community are aware of your plans to plant and are happy for you to go ahead. The community involvement needs to be more than just being in sight of a public footpath or an annual open day. We are unlikely to award trees which will be planted on private land such as large gardens or paddocks, unless there is genuine public access.

Before you start you’ll need to: • Know the six digit grid reference for the land you wish to plant using the grid reference finder • Have permission from the legal landowner • Read through our short list of FAQs. They are packed full of important and useful information which will help your application. http://www.woodlandtrust.org.uk/plant-trees/free-trees/

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175. Community Fridges in Norwich Entered August 2019

A Community Fridge is a refrigerator located in a public space. It enables food to be shared within a community, anyone can put food in and anyone can take food out. The main aim of Community Fridges is to reduce food waste. They also enable people facing hardship to have easy access to fresh, nutritious food, free of charge.

West Costessey Centre, Poethlyn Drive, Queen’s Hills, Costessey, NR8 5BP: Tuesday 6pm - 8pm Wednesday 6pm - 8pm Friday 6pm - 8pm Saturday. 9am - 12 pm Sunday 9.00am -12 noon

St Francis Church, Rider Haggard Road, Norwich, Norfolk, NR7 9UQ: Tuesdays 1.30pm – 2.30pm Thursdays 11am – 12pm

Ormiston Victory Academy, Middleton Crescent, Costessey, Norwich NR5 0PX: Monday to Friday 8am - 3pm:

Dussindale Community Centre, Pound Ln, Norwich NR7 0SR: Monday to Friday 10am - 4pm Saturday 9am - 11am Jump back to start

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176. Dereham Community Fridge

Dereham Community Fridge is hosted by Green Pastures Bookshop, 20 High Street Dereham and is managed by the charity Love Dereham.

The fridge was set up to give businesses and individuals the opportunity to donate good quality food items that are passed their ‘best by’ date, but with their ‘use by’ date, which would otherwise be thrown away. ANYONE is then able to visit the fridge and take something out that they can use.

The primary aims are to reduce food waste and to give people access to good quality free food.

The fridge is open Monday – Friday 9.30-4.30 and Saturday 10-4.00. There are times when the fridge is full and there are times when it is empty, the idea is to just come along and see if there is something you can use.

Any food that passes its ‘use by’ date is then used for animal feed and compost. For more details, please contact Anita Clarke (Community Project Coordinator) at [email protected] Tel: 07872077002 Visit the Facebook page https://www.facebook.com/Derehamcommunityfridge/?ref=bookmarks www.lovedereham.org.uk 177. Thetford Community Fridge

The Community Fridge Network is all about food waste reduction (as opposed to food poverty reduction), whereby supermarkets, business, and individuals can donate surplus food that would otherwise be thrown in the bin. Anyone is then welcome to come in and help themselves to anything from the Fridge. Food is weighed on scales before it is put in, and then people are asked to weigh whatever they take out so we can keep track of how much is being saved from the bin. The Thetford Fridge (in the Abbey Neighbourhood Centre) is officially open Monday – Friday, 10 – 2pm. We are working on getting more shops/supermarkets to donate midweek as at the moment we get a bumper donation on Monday night which is usually all gone by Wednesday!

Tel: 01842 821643 Mob: 07747 077159 Abbey Neighbourhood Centre, Exeter Way, Thetford, Norfolk IP24 1EE https://www.facebook.com/thetfordcommunityfridge/

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178. Become Charity for Care leavers

Since 1992 when we were established as a charity (born out of Who Cares? magazine which started in 1985), we've been working to improve the everyday lives and future life chances of children in care and young care leavers.

We provide help, support and advice to young people in care and young care leavers so that they can unleash their potential and take control of their lives. We help make the care system work better by ensuring that young people’s voices and perspectives shape policy and service provision.

In care? Or recently left? This is the section for you…Ask us for advice - it's free

In care or a care leaver? Looking for help and advice? Talk to us in confidence – online or over the phone on our dedicated helpline for young people. We really know our stuff about the care system and what everyone’s rights and entitlements are! Call us on 0800 023 2033 between 10:30am and 5pm, Monday to Friday, or email us at [email protected]

Care Factsheets - free to download! Our Advice and Information team take calls from young people in care and care leavers on lots of different subjects. They often get asked about managing money, how the care system works and what young care leavers are entitled to.

Propel yourself into higher education! Propel is a fully searchable website for care leavers providing information on the support available to you at colleges and universities across the UK. Find out:

•whether 365-day accommodation is available •what bursaries and grants are on offer •the help and support care leavers can expect •the contact details of specific contacts to get in touch with at each institution

Propel also has loads of other useful info, like an overview of student funding, specific advice for care leavers and inspirational stories from care-experienced students about how it was for them. https://www.becomecharity.org.uk/for-young-people/care-advice-line/

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179. Norfolk Connect 13-19 Year olds

What we do! Norfolk Connect is a responsive and tailored targeted youth support service, delivered by Prospects. The service provides support to young people who are displaying risky behaviour, and signpost them into a positive activity. Clients will be supported to increase resilience and overcome barriers.

Who we support! Norfolk Connect supports people who are aged 13-19 and are at risk of statutory intervention. If you would like more information about the criteria, please use the email address below.

Where we work! Norfolk connect have Youth Support Workers in every district in Norfolk. To contact your local Youth Support Worker, please contact us.

More information from Katie Downes Prospects Services Breckland Business Centre | Childrens Services | St. Withburgh Lane | Dereham | NR19 1DH Tel: 07702 862716 [email protected]

180. Meet Up Society Database

“Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities.”

This is free of charge to join, web-based data-base of clubs and societies and has dozens of groups across Norfolk (though some are more focused around urban areas). The database can be searched for specific locations https://www.meetup.com/find/

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181. Swaffham Countrysiders Club

Fortnightly on Wednesdays 7-8:30pm Swaffham Rugby Club For 10-16-year olds £3 per meeting with 2 FREE meetings for new members £30 Annual Registration Fee

For more information contact Moria Harrison 07590 503120 Country siders Development Officer YFC Office 01603 731 307 [email protected] www.norfolkyfc.org

182. Iceni Partnership Youth

At Iceni Youth we work in partnership in the community, and we aim to offer young people a safe environment where they can socialize and meet other young people and engage in a range of activities that will raise their confidence and their aspirations.

We also offer a friendly and honest ear to chat to when things are getting you down, as well as support you when you need whether it be with problems, or if you would like to take on a volunteering role.

All our projects are supported by a dedicated and very much appreciated team of volunteers, and by our young leaders, who are able to access support and training that is available.

All our staff & Volunteers are subject to the current relevant safe guarding checks, (enhanced DBS) that are recommended for those working with young people.

Iceni Youth Swaffham Community Centre The Campingland Swaffham Norfolk PE37 7RB To find us (Please insert PE37 7RD into sat navs)

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183. Breckland Youth Directory

A website for young people, adults, carers and professional to access information services and activities across the Breckland District including information on

Arts & Drama Youth clubs Family Support Sports Health Jobs & Careers Volunteering Housing Getting about https://leapinghare.org/brecklandyouthdirectory/

184. Sportivate for 11-25-year olds

Sportivate sessions in Norfolk are offering the opportunity to enjoy taster sessions in a range of activities. No experience required. The programme gives 11-25-year-olds who are not particularly sporty access to six-to-eight weeks of free or subsidised coaching in a range of sports.

Those taking part can work towards an event or personal challenge and, when the free or low-cost coaching finishes, they are supported to continue playing sport.

One of Sportivate in Norfolk's many shining stars is Jordan, who has suffered with a gambling addiction in the past. There seemed little hope for Jordan when he found himself out on the streets and unable to see his little girl after getting a criminal conviction. But after throwing himself into this Active Norfolk-funded project he built regular structure into his life and has gone on to work towards achieving his coaching qualifications.”

The below link includes two promotional video clips and a flyer: https://www.activenorfolk.org/sportivate

If you are interested in taking part in a Sportivate activity please email [email protected] to receive further information and find out about the latest opportunities available in your area. Alternatively, visit www.activenorfolk.org/satellite-clubs where you can find weekly accessible sessions for 11 - 25-year old's covering a wide range of sports / activities. Jump back to start

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185. Young Peoples Advocacy Providers

Coram Voice has been commissioned by the Department for Education to provide the National Advocacy ‘Safety Net’ and Advice Service for children in and leaving care. This service called Always Heard will deliver the following key service for children and young people in England

1. Free access to advocacy advice - digitally and Freephone Our Always Heard team are providing advice to children and young people about their right to advocacy and to have a voice, and their entitlements as they progress through the care system. Always Heard can be contacted via:

Freephone helpline: 0808 800 5792 Email: [email protected] Text and WhatsApp: 07758 670369 Online: http://www.coramvoice.org.uk/young-peoples-zone/always-heard

2. Gateway to local support - database of advocacy services Our Always Heard team has built and will be maintaining a national database of all advocacy services for Looked After Children and Care Leavers in England. This will allow young people and others working with them to find and contact their local advocacy service. http://www.coramvoice.org.uk/young-peoples-zone/services/advocacy

3. The ‘Safety Net’ – providing critical issue support while making sure local advocacy is available Some local authorities place restrictions on advocacy provider’s ability to support young people involved with Children’s Services. The Department for Education have commissioned Always Heard to ensure that there is a national advocacy ‘safety net’. Where young people are unable to access local advocacy, we will be contacting local authorities to request that they make arrangements for this service to be provided. When this does not work we will be working with the Children’s Commissioner’s and her Help at Hand service. https://www.childrenscommissioner.gov.uk/help-at-hand/

Formerly known as Voice for the Child in Care (VCC), Coram Voice has championed the voice of children and young people involved in the care system since 1975. We joined the Coram group of charities in 2013. The Coram mission is to develop, deliver and promote best practice in the support of vulnerable children and young people.

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186. Breckland BLAH LGBT+ Youth Updated September 2019

Email: [email protected] Phone: 01603 219299 (please leave a message as we work throughout Norfolk) Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

187. Norfolk LGBT + Project

On 21st May 2009, Norfolk LGBT+ Project was registered as a charity and continued to go from strength to strength. In 2010, Norfolk LGBT+ Project was commissioned by NHS Norfolk & NHS Great Yarmouth & Waveney to promote sexual health for the LGBT+ community in Norfolk & Waveney, taking over from Neil Kittle who ran TEN (A community based HIV prevention & sexual health promotion programme working with & for gay men, bisexual men & other men who have sex with men). The rest as they say is history!!

Please click on our services to view the services that we currently provide. http://www.norfolklgbtproject.co.uk/

Norfolk LGBT+ Project currently employs one full time member, and 11 volunteers who facilitate our LGBT+ drop in groups.

Norfolk LGBT+ Project is a community based service run by & for the LGBT+ community. It is a service influenced by the needs of its service users. We believe that by working in partnership with local groups, communities and organisations that we can provide the best possible service for the LGBT+ community in Norfolk & Waveney

BLAH LGBT+ Youth project provides support for young LGBT+ people and those questioning their sexuality and gender identity aged 25yrs and under.

We currently have 5 BLAH youth groups – Norwich, King’s Lynn, Swaffham, Cromer and Lowestoft. For dates and times of all our BLAH sessions please click on calendar. http://www.norfolklgbtproject.co.uk/calendar/

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188. Support for Trans Children Entered June 2019

Mermaids supports children and young people up to 20 years old who are transgender and/or gender diverse, and their families, and professionals involved in their care. Transgender and gender variant children and young people need support and understanding, and freedom to explore their gender identity whatever the outcome. Mermaids is committed to helping them and their families to navigate the challenges that they may face, and to provide a sense of community.

We work to: • Reduce isolation and loneliness for gender variant and transgender children, young people and their families. • Empower families and young people with the tools they need to negotiate the education and health services. • Reduce suicidality and self-harm in the young people who contact Mermaids, equip their parents to support their children to the same end. • Improve self-esteem and social functioning in gender variant and transgender children, young people. • Improve awareness, understanding and practices of GP’s, CAMHS, Social Services and other professionals

We have a helpline, an email support service, a parents forum and a separate teens forum, plus we organise multiple residential weekends per annum, and have several support groups. We can also give you information and links to other local organisations https://www.mermaidsuk.org.uk/about-mermaids.html

MERMAIDS HELPLINE: 0808 801 0400 Open Monday - Friday; 9am - 9pm (Bank Holiday opening times may vary) If your call is not answered, you can either leave a message and we can call you back or you can email us at [email protected]. We understand that you may only be able to receive a call from us at a specific time, so please let us know when it would be convenient to call, and we will try to call you at that time. We won't call you outside of that time.

Mail: Suite 4, Tarn House, 77 the High Street, Yeadon, Leeds, LS19 7SP

Email: You can email us at [email protected] Please can you ensure when you are contacting us by email that you include the age of your child (or your age if you are a young person contacting us) and where you are from.

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189. Switchboard LGBT information

At Switchboard we provide an information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity. Contact can be made by phone, message or email.

“We listen to all kinds of calls, and we take everyone seriously. Whatever made you call, we’re glad you did – and we want to help you.” Here are some of the things people might call us for:

• Information about support groups for someone who thinks they are trans or nonbinary. • Support for a man who has been a victim of homophobic abuse, • Contact details for an LGBT-friendly therapist. • Support for a lesbian teenager thrown out of her home by her parents, • Information on how to get to local gay pubs for someone with mobility issues. • Times and places for a local bisexual social group. • Listening to some of the concerns a mother has about her child who is trans.

Every call is unique, and Switchboard prides itself on responding to the changing needs of our communities by providing a service that’s continually evolving and relevant. The majority of those who call are LGBT+ but we also get lots of callers who are considering issues around their sexuality. And then there are friends, parents or family members of LGBT+ loved ones who are looking for some independent advice and support. https://switchboard.lgbt/help/

190. Stonewall Information Service for LGBT We answer questions on any issue affecting LGBT people

Got a question? A problem? Need support? We’re here to help with any issues affecting LGBT people or their families. Whatever your situation, you’re not on your own. We’ll do what we can to help or point you in the right direction of someone who can.

Please be aware that we're an information service, not an advice service. Although we can put you in touch with organisations who provide counselling services and legal advice, we don't offer these services ourselves.

You can tell us about your situation by completing the form below or calling us on 08000 50 20 20. The Information Service is available Monday to Friday, 9.30-4.30. If we don't answer, please leave a clear message outlining your question or problem along with your name and number and we'll call you back.

We’ll do our best to get back to you within three days of your enquiry but, as the Information Service is led by volunteers, there might be a bit of a delay once in a while. We’re sorry if that causes you any inconvenience but, rest assured, we will get back to you.” https://www.stonewall.org.uk/help-advice/contact-stonewalls-information-service

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191. Thetford Dementia Support Group Entered September 2019

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192. Swaffham Visually Impaired Group

Swaffham VOPS for people who are blind and partially sighted. We are a very friendly club and anyone with sight difficulties and their escorts can be assured of a warm welcome Fourth Wednesday of each month 1:30-3:30pm or an hour earlier for two course lunch

For more information Call Arthur Eley Chairman 01760 337654 Or Jonathan Reed Secretary 01760 722 800

193. Cochlear Implant Group

If you are interested in attending “Norfolk Cochlear Implant Social Group” Come along AND GET INVOLVED • Tell us your ideas • Tell us how you would like to be involved.

Opportunity to meet CI users, family and friends To meet others who have been through the process from start to finish Provide opportunity for those who have been seeking practical support.

Please get in touch with Steve Hurley (Development Worker and a CI User) Mobile/ Text: 07748335041 Email: [email protected]

194. Friend in Deed

Friend in Deed is a social enterprise that organises intergenerational projects that aim to enrich the lives of others with the primary aim of promoting kindness. They have lots of ‘Little Visitors’ who, accompanied by a parent/carer, spend time with people in care homes, sheltered accommodation. They are hoping to expand this scheme into the community so that they can reach people in their own homes. They are looking for more volunteers so this could be a good initiative for mums to get involved in their community (especially if they are lonely and isolated) and take the babies too! They brighten older people’s days and make friends.

Please take a look at their website: https://www.friendindeed.org.uk/what-is-friend-in-deed/

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195. Women’s Fun & Friendship Watton

Fun, Friendship and Feel Good Factor

Join us to sing some Songs from Abba to Jess Glynne and anywhere in between Term Time Only For Ladies Only

Starting Wednesday 12th September 2018 10am until 12noon At Watton Sports Centre, Dereham Road, Watton IP25 6EZ

No cost involved No auditions No pressure to perform Refreshments included

There are many benefits when it comes to joining a choir; the social side, a chance to make new friends and to meet others who have an interest in music. Singing in a group has scientifically been proven to be good for your health. “We are growing in confidence as individuals and as a group!” “I like the challenge of taking me out of my comfort zone”

Contact Jo on 07398035290 or email [email protected] for more details or a chat

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196. Free Meal Mondays

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197. Good Neighbour Schemes Updated September 2019

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198. Music Workshops for Older People

'Our Day Out' is a fantastic programme, funded by the Spirit of 2012 Trust, which aims to engage older people in Norfolk with culture and creativity through participatory music and dance sessions, whilst in a dementia friendly environment. It runs twice a month in Dereham, Watton, Attleborough, North Walsham, Thetford and Wells-next-the-sea. Each month there is something new to experience. So far in the programme we have had African drumming, poetry performance and workshops, live music, cinema afternoons and more!

We are always looking for more people to join the fun, so if you are interested in coming along please do get in touch on either 01953 713390 or Lea on 07432 769632 or by emailing [email protected]

If you're a professional musician or dancer and you'd like to work with us in a freelance capacity, please get in touch too!

199. Mind the Gap Music Group Mind the Gap is an inclusive music group in Norwich. A friendly safe non- judgemental environment to socialise with fellow musicians, play music form bands improve skills on guitar, bass, drums song writing vocals and performance

For anyone including unemployed depressed bi-polar anxious or lonely Promoting wellbeing through social inclusion through music

Every Wednesday 1-4pm Plug studios, Kingsway Norwich NR2 4UE www.mindthegapmusic.org.uk or call Sue 078111 55733 Jump back to start

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200. Watton Library Chatter & Natter Table Entered April 2019

Please see below details of the chatter and natter table at Watton library. It is somewhere that those visiting the library can sit and anyone else is welcome to join them for a natter!

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201. Voicebox Cafes at the Library

Voicebox Cafes – funded by the Good Things Foundation and the Women’s Vote Centenary Grant Fund

In 2018 we celebrate 100 years since some women gained the right to vote & 90 years since all women won that right. It’s a chance for us to think about our own role in civic life and encourage others to do the same.

Voicebox Cafés are an innovative England-wide democracy project, aimed at encouraging excluded women to understand, celebrate and participate in democracy and public life. They will take place nationwide and focus on engaging women aged 18 - 30 who have traditionally not engaged in democracy.

In Norfolk the Voicebox Cafes will take place at Great Yarmouth Library, King’s Lynn Library and the Norfolk & Norwich Millennium Library.

Engagement will be carried out through Voicebox Cafés holding sessions covering the following 3 stages in a learner journey: Educate, Participate, Celebrate. • EDUCATE: To increase women’s knowledge of UK democracy and its importance and increase their democratic participation. • PARTICIPATE: To aspire to achieve gender parity in local and national politics by the centenary of the Equal Franchise Act by 2028. • CELEBRATE: To increase national awareness and mark 100 years since women got the right to vote

Some of the key learning will include: • Understand local and national democratic processes, how voting happens and who makes decisions. • Learn about the principles of effective community organising: beneficiaries to understand how they can make a difference in their local communities • Learn about how to organise a government petition

We are seeking women aged 18-30 who might be interested in participating. We are also seeking groups who may be interested in coming en-masse. We have some excellent resources and all our sessions will be informal and include refreshments and space to chat.

Orla Kennelly, Community Librarian Norfolk Library and Information Service Tel: 01603774781 | Mobile: 07787846302 Great Yarmouth Library Jump back to start

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202. Ambition Quality Mark

Ambition Quality Ambition Quality is a national kite mark to recognise and accredit good quality, safe youth provision. Getting an Ambition Quality mark means your youth club, drop-in café, sports club or youth project is welcoming, gives young people a chance to grow and develop social skills, and that there are policies and procedures in place to keep them safe.

Achieving an Ambition Quality mark proves to funders and partners that you can deliver high quality services, and it shows your commitment to improving your services for the young people you work with. Once you have achieved a Quality mark, you can display it on your building, on funding bids and reports and on any marketing literature you have, and the accreditation lasts for three years.

There are several different levels for Ambition Quality: • First Steps is a good starting place for groups who are new to quality assurance or rely mostly on volunteers, such as local youth clubs. • Bronze, Silver and Gold are for those who want to go the extra mile. You must achieve Bronze before you can progress to Silver and so on. In January 2018, Ambition Quality launched two new modules: • Playwork, for Early Years settings, such as nurseries and playgroups, and other organisations using play-based learning • Social Action for groups/organisations running social action projects for young people (for example NCS)

These can be added on to First Steps or used as a standalone quality mark. Momentum's Supporting Excellence Officer, Aimee Gedge, can guide you through the process and put you in touch with other groups who are also working towards a kite mark. Please contact her to obtain your Ambition Quality pack, which will tell you what evidence you need to submit in order to achieve a quality mark. Unfortunately, we are able to offer support only to organisations based in Norfolk. If you are interested in Ambition Quality and are based outside of Norfolk, please contact UK Youth. Jump back to start

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203. YHA’s Breaks Programme Entered April 2019

YHA’s Breaks Programme exists to enable young people and families facing adversity to access life-changing experiences. These guidance notes will help you to complete your application form.

How can we help? YHA’s Breaks Programmes focus on young people who would not be able to access a short break or holiday without our help.

Who can apply? Each programme has a set of detailed criteria for applicants. Full details can be found online and are also available from the YHA Breaks Team. We offer support to both families and groups. as follows:

1. Challenging Places Assisting those in areas of highest deprivation 2. Challenging Lives Assisting young people experiencing: disability, a life-limiting or life- threatening condition; homelessness or living in temporary accommodation; bereavement). 3. Family Breaks Assisting families experiencing financial difficulties, bereavement, disability, life-threatening illness and other opportunity-limiting factors. 4. Educational Assisting up to 10 pupils eligible for pupil premium.

We can help in other ways If we cannot provide Breaks Programme assistance, please talk to our specialist group reservations team who will try to make a break as affordable as possible. Call 01629 592 705 for a quote.

Which groups can apply? Our aim is to support young people with histories of challenging circumstances. Schools, registered charities, community and voluntary organisations can apply on the behalf of any individual or group of young people who meet our criteria. Schools and groups can reapply annually as long as the application is for a different group of young people.

Family applications We aim to support families experiencing significant hardship. Please see the Family Breaks application form for full details.

How often can we help? All support is discretionary and subject to the availability of funds.

1. We will consider applications for a Family Break once a year 2. Group applicants can apply for a new group annually” https://www.yha.org.uk/support-programmes/family-support?fbclid=IwAR2wOL- bExka9BSW6lPnk81TCwzfhpZw54Qg8tEJG1sX_tNJfVlScsXrdSQ Jump back to start

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204. Norwich Social Group for Young Adults Entered April 2019

A weekly social group for young adults

Are you moving between services or ready to make changes and want some support? Or just want to get out and make friends?

The Bridge

Wednesdays 10am – 12pm Kinda Kafe, 21-23 Castle Meadow, Norwich

Everyone welcome, no referral needed Just come along, or get in touch first It’s free and refreshments are provided [email protected] Fb: Bridge into Community Contact Lynn for more information: 07534 375 776 The Bridge is a member-lead Community Group

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205. Garage Referral Network Thetford Entered May 2019

Referral Network

The Garage referral network group meets each term to discuss forthcoming opportunities available for young people and their families and to network with other referral agencies to signpost services and activities across the county.

The referral network is invited to refer in young people onto our foundation courses which run termly here at The Garage.

The Foundations courses are one-hour weekly creative courses in Drama, Music and Dance Foundations, which run for 10 weeks. They run in two age groups; 7-11 years and 12-18 years. The sessions use a variety of games and activities in a fun and friendly environment. The focus of the sessions is to help build confidence, increase self-esteem and raise aspirations. The courses aim to give young people both the personal and practical skills to then progress onto our Big Breaks scheme which entitles them to a year’s place on our class programme. For any enquiries relating to the referral network, the foundation courses or Big Breaks initiatives please contact either - Adam Yaxley (Inclusion Lead) - [email protected] or 01603 283368 Lois Entwhistle (Youth Arts Worker) - [email protected] or 01603 283387

Please find below documents from the most recent meeting: • OPPORTUNITIES FOR YOUNG PEOPLE • CREATIVE / MUSIC / DANCE FOUNDATIONS REFERRAL FORM • CREATIVE / MUSIC / DANCE FOUNDATIONS BOOKING FORM

THETFORD REFERRAL NETWORK The aim of the Thetford Network is to bring different organisations who work with young people with challenging circumstances together to share information and best practice with a focus on arts provision. It will also include details of potential opportunities and information on referring young people onto activities. For example, we are offering FREE Music Provision through our Music Foundations programme full details below

Thetford Music Foundations The Thetford Music Foundations course is a 90-minute music session, which runs once a week for 6 weeks. Sessions use music and musicality to improve behavior and increase engagement in the arts. The age groups are: 10yrs -16yrs. Download the Thetford Referral Document here (Updated April 2019) Download the Referral Form here

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206. Opportunity for 15-25-year olds

MAP are delivering a young people’s rights project known as MORR (Make Our Rights Reality) in conjunction with Youth Access. They have a remit to work within Norfolk, Suffolk and Cambridgeshire and would like to know if you would be willing for us to work with the young people you work with.

Make Our Rights Reality (MORR) is a national project designed to teach you about your rights and give you a voice to challenge injustice! RIGHTS: Learn how to use your rights! VOICE: Campaign on your rights! ACTION: Create change in your community! RIGHTS + VOICE + ACTION = CHANGE

MAP have successfully worked across Norwich and Great Yarmouth in education and voluntary settings and would like to see how we can work with other partners and agencies across the region. Please email or phone if you would like to hear more and please share with your contacts.

Experienced issues with housing, money or employment? Sick of the way you are treated by services? Want to know more about your rights?

For information and to get involved, contact:

Gillian Rockey: 07703 317188 Danny Whitehouse: 07384 511104 MAP Youth Workers

207. Community Sports Foundation

We help over 38,000 people every year achieve their goals through sport, supporting some of the most disadvantaged, disabled and talented people across Norfolk. The Foundation's vision is to help people achieve their goals by delivering quality, innovative services through football and sport

Kids Course 2018 Additional weekly sessions in Norwich, Dereham & Gorleston We have a number of new venues and time slots available for our kids’ courses in 2018. Our kids’ courses, open to children aged 2 and up, provide a fun way to get the kids active and learning in a fun and safe environment. For details see https://www.communitysportsfoundation.org.uk/ Jump back to start

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208. Mid Norfolk Workout Group

Welcome to the newly independent Mid Norfolk Conservation Volunteers, now being organized by the volunteers themselves after over 2 years funding from the Heritage Lottery Fund. This is your chance to enjoy helping wildlife and the countryside in the heart of Norfolk. Our regular activities each Friday run within the school day timings and so are available to parents amongst others. For more details of each week's activity, please contact us via 07546 722 454 or [email protected]

If you come and join us anytime, you will find that a friendly experienced leader provides all the training you need, you can work at your own pace, you can have a chat and a laugh while you work - and there is even a tea break halfway through (we provide tea and biscuits, please bring your own packed lunch).

There is a range of different activities, so you can start gently and build up to more challenging tasks if you wish. Anyone over 18 years old can join, whatever your capabilities. You do NOT have to be physically fit to join us! The activities are suitable for people with a range of disabilities and/or learning difficulties.

Activity sessions take place on Fridays 11.15 am – 2.15pm on site, with transport to the sites (shared lifts) available on request from a pick up point outside Dereham Post Office. Please contact the group via 07546 722 454 or [email protected] if you would like a lift from Dereham, or if you have any other questions. Jump back to start

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209. Wayland Men’s Shed

An opportunity to make new friends participate in Social events and start or develop further an interesting and enjoyable past time. New Members Welcome

The Old School House Church Walk Watton IP 25 6ET Car parking behind the Queens Hall Mondays and Wednesdays: 10:00 to 14:00 Saturdays: 10:00 to 12:00 (Workshop NOT open)

Come and join us. Our aim is to meet up for a casual chat and a cuppa in good company, making some new friends along the way. Whatever your skills, interests, pastimes or hobbies, come along and share your knowledge and experience.

Apart from our social area we have a small equipped workshop in which you may wish to work on your own project or maybe assist and advise others with theirs. If you are unsure how to proceed, there is bound to be a member who can offer help and advice. We also have a very capable technical team that can provide opportunities for members to learn how to use, repair and refurbish computers. Conversely, there are no expectations of any member. If all you want is a break from your 4 walls, a cuppa and a chat that’s fine with us.

For more details call into the Shed and introduce yourself or contact Phone: - RICHARD ADAMS 01953 881004 Email: - [email protected] Jump back to start

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210. Dereham Men’s Shed

We meet every Wednesday 2pm Dereham Baptist Church, Norwich Street, Dereham, NR19 1DZ

WHAT IS A MEN’S SHED?

A larger version of a typical man’s shed in their garden. A place to get together. Share Knowledge and learn skills. Meet new people. Work on projects and hobbies. Get involved in your community. Relax, chat, laugh, drink tea and eat cake. COME ALONG AND GET INVOLVED

Joining Dereham Men’s Shed If you would like to join Dereham Men’s Shed you are more than welcome to come along for a visit to see what we’re all about and have a chat with some of our members. We are currently open each Wednesday afternoon between 2.00 and 4.00PM and always meet in the Dereham Baptist Church in the town centre. There is always tea and coffee available and biscuits.

If you have any skills or particular interests that you are willing to share with others there are always plenty of like-minded friendly people willing to listen and learn and maybe grow and take your ideas further.

Should you wish to join us you will need to print out, complete and return the Membership Form on the right and hand to the Shed’s secretary or treasurer. If you have difficulty printing this off you can pick up a copy from our ‘Shed’. You will be asked to sign to say you understand and agree to abide by the accompanying Code of Conduct and Health & Safety documents. You can also learn about our Data Protection policy in the GDPR document. Membership to 1st August 2019 is £15.00

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211. Fakenham Men’s Shed A Men’s Shed for Fakenham? • Come and find out more about Men’s Sheds • • Tell us your ideas • Get involved •

Monday 18th June And 2nd July 10–11.30am

Fakenham Library, Oak Street, Fakenham NR21 9DY

Refreshments provided For more information contact Steve Hurley Tel/text 07748 335041 or email [email protected]

212. The Pitt Stop Norwich

Pitt Stop will be a space for any man to drop in to ensure that they are firing on all cylinders! At its core will be the ‘dry’ bar serving a variety of non- alcoholic drinks, providing a space to socialise and take part in various informal activities like darts, table-top football and similar bar games.

The Pitt Stop will also feature themed sessions: such as film, quiz and games nights; live music and storytelling. And there will be regular social groups: Whittling, debate/discussion, strategy games; book and vinyl club, men’s theatre group.

Over the coming months we be adding other ‘Pitt Stop’ services: The MOT for health check-up’s The Service for lifestyle reviews The Valet for looking well-groomed The Fuel Centre eat & drink well The Body Repair Shop improving physical health and fitness

The Pitt Stop, 47-51 Pitt Street (above the Men’s Shed).

Contact Andy Wood, 07584 253 441; [email protected]

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213. The Hub age 11-16 Dereham

The Hub is a great place to Come and meet friends over a game of pool, some fun on the games consoles or just to grab a drink and chill out. Also, The Hub runs trips out and takes young people away on youth camps in the summer.

Who Young people in years 7-11 (age 11-16) Where Dereham Baptist Church The High Street Dereham When Fridays from 3:40- 6:00pm

For further details contact Hub Leader – Dave Ward – [email protected]

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214. Little Fishes “A safe place for babies to have fun and mums to make friends”

Monday and Wednesday Fishes Where Toftwood Village Hall Shipdham Road, Toftwood When 9:00-11:00am Monday and Wednesdays in term time Who for parents, babies and toddlers What Singing, Bible Stories craft playing, chatting, refreshments

Little Fishes Sunday Where Toftwood Village Hall Shipdham Road, Toftwood When 910:00 – 11:45am Every Second Sunday in the month Who for Families What Crafts, playing chatting, bacon sandwiches and croissants. We include a 10- minute talk for everyone based on a Bible story.

Contacts Mondays Barbra Stroulger 01362 853 994 Wednesdays John and Mary Lee 01362 860217 Sundays Dave and Beckie Ward 01362 698256 home 01362 695221 work

Little Fishes in the week and on Sundays is run by volunteers from Dereham Baptist Church, Norwich Street Dereham NR19 1BX (01362 695221). We include a Bible story and songs in every session but we are open to all faiths and those who have no faith.

215. Watton Library Friends

We are looking for people to become part of a new group who • Support and Develop ideas for Library activities • Plan and hold fundraising activities to fund special projects/ events such as author visits • Act as a link between your library and the local community and promote library services • Most importantly socialise and have some fun Pop into Watton library or call 01953 881671 for more information

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216. Unity in Diversity

Unity in diversity (Unity) is an established Community Interest Company, with a growing track record for intercultural education, building relationships, partnership working and promoting community cohesion. Our aim is to reach ALL communities and to ensure that service providers become more accessible and aware of the needs and attitudes of the changing population in;

• Demonstrating a greater understanding of diversity • Collectively reflect on personal experiences • Providing opportunities to mix with other young people from different ethnic communities • Exploring diversity in its many forms and why difference can cause fear and prejudice • Developing the ability to share this knowledge with their peers We build bridges through the arts, design and deliver intercultural programmes to enable schools, communities and businesses to become culturally competent, workshops to highlight and combat the effects of bullying and racism We empower people to have a voice by reaching marginalised communities and work in Partnership with other voluntary and community groups to support and sustain the changes we have created.

Our activities Designing and delivering intercultural learning programmes, working with the child, parent/carer teachers and extended community, to ensure equality and diversity can be embedded. For education providers - We specialise in designing intercultural packages, inset training for staff and for students; channelling their energies positively, raising awareness of bullying and racism to enable the school to become culturally competent, equipping and enabling them to do it for themselves. For businesses - Designing and delivering interactive training sessions so they may become a diverse driven culturally responsive workforce. In the community and for everyone- We bring it all together. we get it, we respond, we bring about change as we make a difference; celebrating the richness of diversity, so that our children can grow in a world where they are free to make their own informed decisions and not bound by invisible chains.

Unity House, 50 Canons Close, Thetford, Norfolk IP24 3PW T: 0795 1111 768 E: [email protected] www.unityindiversity.org.uk Company Reg. No 8328049

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Breckland Early Help Monthly Bulletin September 2019

217. EU Settlement Scheme Entered September 2019

EU Settlement Scheme applications can be made by EU, EEA or Swiss citizens currently living in the UK. It is free to make applications. The deadline for applications is 30th June 2021 if the UK leaves the EU with a deal, or, if the UK leaves without a deal the deadline will be 31st December 2020. A toolkit has been published for community organisations to help reassure and support citizens to apply to the scheme. This is available by clicking here. For more information about how to apply for Settled Status please click the link below. https://eucitizensrights.campaign.gov.uk/

218. Migrant Support from CAB

We are here to help with your questions about the European Union and the impact of Brexit.

We provide information and access to resources on

✓ your rights as an EU citizen ✓ residency and settled status for EU citizens in the UK ✓ travelling, studying, working and living in the European Union ✓ doing business in the European Union ✓ funding opportunities from the European Union and we aim to keep you informed on Brexit. Europe Direct Norfolk is a free, local information service from Citizens Advice available to everyone in Norfolk.

See our news and find out about our events at www.ncab.org.uk contact us at [email protected] and 01603 273113

connect with us at @DirectNorfolk @NorfolkCAB

Europe Direct Norfolk is co-funded by the European Union but does not speak on behalf of the European Union

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219. New Routes Integration We support and empower refugees, asylum seekers, and migrants, and promote cross- cultural integration and community awareness

1: Social Inclusion To promote social inclusion for the public benefit by preventing people from becoming socially excluded and assisting them to integrate into society.

2: Develop Skills To develop the capacity and skills of the disadvantaged minority ethnic individuals and communities of Norwich to support the fulfilment of potential and enable active involvement in society.

3: Cohesion To contribute towards social and racial cohesion by building positive images and new connections among people of different backgrounds; thereby integrating marginalised people into the wider community.

Norwich Integration Partnership The Norwich Integration Partnership: New Routes, English+ and The Bridge Plus+ are three organisations in Norwich that work at grassroots level with recently resettled ethnic minority individuals, families, young people and communities in Norwich.

Dee Robinson New Routes Project Co-ordinator 07799 661009 [email protected]

Roshan Dykes Youth Projects Co-ordinator [email protected]

220. Access Migrant Support KLARS have changed their name to ACCESS – Supporting migrants in East Anglia

KLARS stands for Kings Lynn Area Resettlement Support and offers support to migrants from Eastern Europe and elsewhere in King’s Lynn, Wisbech and the surrounding area but they decide to have a name that was more meaningful to clients, stakeholders and the Wider Community. They are now called

ACCESS –supporting migrants in East Anglia The service and commitment to helping migrant families get the most from living in the UK remains the same To see the new look visit http://www.accessmigrantsupport.org.uk/ Email mailto:[email protected] Facebook https://www.facebook.com/accessmigrantsupport/

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Breckland Early Help Monthly Bulletin September 2019

Transport 221. Community Transport Entered May 2019

Welcome to West Norfolk Community Transport

WNCT was set up to provide a range of safe, affordable door to door transport services for people who are unable to access public transport due to location, age or mobility issues. Our vehicles have low steps and tailgate lifts for people in wheelchairs.

Dial A Bus Weekly routes from the villages into the local towns. They operate on set days, collect from and return you to your door. The prices vary depending on the distance of the journey, and there are reduced rates for Concessionary bus pass holders. Most Dial a Buses start at 9.30 and collect people from their door and return about 13.00. Route Information Click here to download the latest route information You need to be a member and there is an optional membership fee of £5.

Registration Forms King’s Lynn Dial A Bus Registration Swaffham Dial A Bus Registration For more information please ring 01553 770310.

For more information about any service call 01553 776971 or see https://www.wnct.co.uk/

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222. Transport Plus Community Transport

It is a service using mostly volunteer car drivers to enable adult members of the public to access essential health, social and wellbeing services. Journey bookings can be made with the County Council’s customer service centre and staff then organise the journey with an available driver or another community transport provider. A charge is made for each journey to cover the cost of fuel and general wear and tear of the vehicle. This is paid direct to the driver.

Transport Plus is generally available to adult members of the public who: • Have a specific health or social need but are not eligible for free transport • Are unable to use or access normal public transport services • Cannot access services using transport provided by family or friends

To use the service, you need to be able to get in and out of a car unaided. We can also take someone with you if you need a carer/assistant to help you at your appointment / service. Unfortunately, we are unable to take people who travel in a wheelchair.

Examples of journeys covered are: • Health-related journeys to medical centres such as hospitals, doctors, health clinics. • Other medically-related appointments and preventative health care • Day care and respite care • Essential shopping • Social activities or other activities to help with general wellbeing

Transport bookings can be made #9.00am to 5.00pm Monday to Friday (except public holidays) by phoning 0344 800 8020 You can book a journey up to a maximum of 2 weeks in advance – a minimum of 3 working days’ notice needs to be given.

In some circumstances, we can arrange for the volunteer driver to wait at the appointment venue for a maximum of one hour. For longer appointments the driver will leave and return which may incur an additional journey charge. Priority will be given to journey requests within Norfolk although journeys outside Norfolk, (e.g. to a hospital appointment) will be considered.

Whilst we will do our very best to undertake all journeys, journey requests are subject to transport resources being available. We have to make best use of our vehicle resources. This means that you may share your journey with another person

A charge is made to cover the cost of fuel and general wear and tear of the volunteer driver’s vehicle. This is currently 45p per mile and is paid direct to the driver. For more information call 0344 800 8020 Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

223. Rural moped scheme The Kickstart Norfolk, Rural Scheme is only available to individuals residing across Norfolk and certain Suffolk areas who are unemployed and working with a Jobcentre Plus Advisor to move towards employment. The Rural Scheme will provide the individual with the following: a. Issue of a 50cc Moped – The Scheme will provide the moped at a discounted price of £17. b. Issue of 110cc Scooter – The Scheme will provide the scooter at a discounted price of £25.

By providing transport at a discounted price the Kickstart Norfolk, Rural Scheme is accessible to those on benefits. At present there is no funding available to provide the individual with Compulsory Bike Training (CBT) or to issue them with Safety Clothing and Equipment.

Prior to joining the Rural Scheme, the individual will agree to both an Individual Action Plan and Communication Plan that will require them to speak to Kickstart on a weekly basis

On completion of the 6-month funded period the moped will be collected by the Kickstart Charity unless the individual states they are happy to self-fund the full weekly hire cost.

For more information contact Matthew Page Kick Start 8 Royson Way Dereham Norfolk NR19 1WD 01362 699923 www.kickstartmopeds.org.uk mailto:[email protected]

224. Wheels to Work Scheme NEW regional Wheels to Work Scheme launched 1st March 2017 Scoots Hire are a new wheels to work scheme which launched this week, covering the whole of Norfolk, Suffolk and Cambridgeshire. They have a fleet of 350 mopeds/scooters available to hire from £2.86 per day to assist individuals with access to apprenticeships, employment & education/training. To find out more or to apply for a moped follow https://www.scoots-hire.com

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225. Independent Travel Training

TITAN - Travel Independence Training Across the Nations Adult Services

Breaking down the barriers to travel. If you know someone that could benefit from some support with travel, please visit the link below to make a referral into the TITAN service. We are able to provide advice, signposting, and practical 1:1 support with becoming more confident to travel independently.

Referral form- Click here.

Who can be referred? The TITAN team work with children Post 16, and Adults.

Who can make a referral? Anyone can make a referral, please use the form to include as much information as possible about the individual and their needs.

What happens with my referral? Once you complete the form you will receive an email to confirm it has been received. The team will process the referral and decide upon the most appropriate support. We may use contact details to arrange a house visit to discuss support options with individuals and their families/carers. If 1:1 travel training is deemed suitable, it is more than likely this will take place during the summer months when the team are able to be more flexible.

For enquiries please email [email protected] or telephone 01603 228811.

226. Find your Transport

This tool helps you find out which transport services operate in your area, and how to access them. Enter the postcode and address from which you want to travel, and the tool will provide you with information about bus services, rail services, dial-a-ride services, and community car schemes in your area. https://maps.norfolk.gov.uk/findyourtransport/

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Breckland Early Help Monthly Bulletin September 2019

227. Disabled Person Rail Card

A web site where you can view different formats for the disabled persons railcard leaflet. A copy of the application form is available as a PDF, in large print, easy read and audio. There are some things I didn’t know, but might be of interest:

Children and teenagers Five to 15-year-olds who have a disability listed on the form at the back of this leaflet also qualify for a Railcard. This enables them to pay the usual child fare but also gives 1/3 off most fares to one adult travelling with them.”

Discounted fares for disabled people who do not have a Railcard

Blind or partially sighted customers travelling with a companion If you are registered as blind or partially sighted and you are travelling with another person, the concessionary discounts below apply to adult fares only for both you and your companion. You cannot get a discount if you are travelling on your own. You must show a document confirming your disability when you buy your ticket and when travelling. It must be either a CVI/BP1/BD8 certificate or documentation from a recognised institution, for example, Social Services, your Local Authority or Blind Veterans UK. Tickets can be purchased from staffed National Rail station ticket offices.

People who stay in their own wheelchair for a rail journey If you need to stay in your own wheelchair during a journey and you do not have a Railcard, you are eligible for the concessionary discounts below on both adult and child fares. The discounts below apply if you are travelling alone. They are also available to one adult travelling with you. Tickets can be purchased from staffed National Rail station ticket offices.”

For further details please visit: https://www.disabledpersons-railcard.co.uk/help/application-forms/

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228. Trip Start Transport for Breckland Entered May 2019

Sometimes a lack of transport can hold you back from reaching your goals, especially when you are looking to move back into employment, attend training to up-skill or attend appointments to address complex barriers.

Tripstart Breckland can take you to and from appointments, interviews and work experience. Sometimes we need support to help identify the best route back into employment, or to identify employment opportunities that fit around our family circumstances or skills set.

Tripstart Breckland will help you to identify the right pathway to your ideal job.

Tripstart Breckland can provide you with the information, advice, guidance and support you require to overcome your personal barriers to employment. We will build your confidence and self-esteem, help you job search, complete employment paperwork and compile CV’s.

Tripstart Breckland can help you address your health conditions by picking you up from your home and taking you to and from appointments with health specialists.

Tripstart Breckland can help you to play a more active part in your community. We can pick you up and take you to and from activities or clubs in your community.

You can apply for Tripstart Breckland in a number of ways:

•Speak to your Jobcentre Work Coach •Speak to your GP •Speak to your Support Worker •Call Kickstart Norfolk on 01362 699923 •Call Tripstart Breckland’s Support Worker direct on 07407 600250 •Visit our website: www.kickstartmopeds.org.uk •Email [email protected]

Funded by the New Anglia Local Enterprise Partnership (LEP), Department of Work & Pensions (DWP), Kickstart Norfolk and Breckland Council.” https://www.kickstartmopeds.org.uk/tripstart-breckland

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Breckland Early Help Monthly Bulletin September 2019

229. Help with Transport

Improving your transport options Most people prefer to live independently for as long as possible and we want to help you keep your independence. Transport is an important part of keeping independent and staying in your own home. However you may find that, if your situation changes or as you get older, you have to think differently about how to get around so that you can continue to do the things that are important to you. We expect people who are assessed as eligible for support services from Adult Social Services to meet their own needs for transport to access services or support. Adult Social Services will only fund transport in exceptional circumstances where there is no suitable or appropriate alternative. For further information see Adult Social Services Transport policy.

Information to help you find the right transport for you We want to help you find the information you need to get out and about and stay independent. There are lots of possibilities that could make access easier, or save you money, or even open up a new route altogether. A lot of people aren’t aware of all their options, so the following are a quick reminder. https://www.norfolk.gov.uk/care-support-and-health/support-to-stay-at-home/help-with- transport

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Housing and Finance

230. Careline Alarms & Assistive Technology

Careline Community Service can provide and install equipment within the home to support people to live independently;

• Careline Alarm – 24/7 assistance at the press of a button • Key safe – Providing secure access to your home (i.e. for carers/paramedics) • Assistive Technology – Linked smoke/CO2 detectors, GPS trackers, activity monitoring devices

Careline Community Service is operated by The Borough Council of King’s Lynn & West Norfolk and can offer competitive prices.

To book an installation or to find out more please contact us on: T: 01553 616200 (Option 6) W: careline-cs.org.uk E: [email protected]

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Breckland Early Help Monthly Bulletin September 2019

231. Assistive Technology in the Home

What is Assistive Technology? Assistive technology is a range of electronic gadgets that can help you to live independently in your own home. This includes things such as:

• Sensors/detectors that link to a monitoring centre (via your rented community ‘pendant’ alarm). For example, smoke, low temperature, falls, and property exit sensors • Global Positioning System (GPS) location devices that use a mobile network to raise an alert to a carer or monitoring centre, e.g. the buddi GPS device • Triggers/sensors that can support a person or their carer in and around the home. For example, pendant buttons, door contacts or motion sensors linked to a pager

Who is the service for? This service is for adults over 18 years living in their own home (this excludes residential/care homes). The Assistive Technology team will carry out an assessment to see if you would benefit from having any electronic gadgets that would help you to stay independent and/or provide support for your carer.

How much does it cost? The assessment is free, and many of the gadgets are available on free loan. However, as part of the assessment we might suggest some other gadgets that we do not provide that we think would be useful. The person carrying out your assessment will be able to suggest places where you can buy these directly.

How to contact us If you already have ongoing support from Adult Social Services, please speak to your social worker about referring into our service. You can also contact our Customer Service Centre to ask for a referral to the Assistive Technology team.

Telephone: 0344 800 8020 Fax: 0344 800 8012 Minicom/Text phone: 0344 800 8011 Email: [email protected] Or you can use our online enquiry form at: https://online.norfolk.gov.uk/enquiry/ Or write to us at: Norfolk County Council County Hall Martineau Lane Norwich Norfolk NR1 2DH

Leaflets Assistive technology service – leaflet (pdf – 131kb)

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Breckland Early Help Monthly Bulletin September 2019

232. Norfolk Recycles

Norfolk Recycles has created a bespoke to Norfolk recycling locator tool, to give users various options of what to do with their waste before considering disposal. We are keen to encourage the reuse of suitable items preventing them from heading to landfill. Organisations can sign- up to offer shops/collections as reuse options for people in Norfolk.

https://www.norfolkrecycles.com/where-can-i-recycle/bingenie/

It currently has recycling options available but very few reuse options, we would like to increase the number of reuse options listed and eventually add repair organisations to it.

Reuse organisations will sit above the Recycling options (as per the waste hierarchy) and will be shown in distance from the users’ postcode. An ‘account’ would allow multiple shops/outlets if applicable, to specify items you accept/offer and advise whether you offer a collection service as well as any contact details. A notes section can detail any requirements for items and or delivery/collection charges as well as a check box for fire safety labels on furniture (if you accept this).

If you are interested in joining this project or would like me to know more, please contact. Anita Diaper, Waste Reduction Officer Community & Environmental Services Tel: 01603223620 | Mobile: 07827980688 [email protected]

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233. Help to Make a Universal Credit Claim Entered April 2019

Getting help to make a new Universal Credit claim From 1st April 2019 Norfolk Citizens Advice will offer a new service called ‘Help to Claim’ which offers support with making a new claim for Universal Credit, from opening your account to receiving your first full payment.

Their trained advisers can help you to: • Set-up your Universal Credit account • Complete your claim to-dos • Verify your identity • Make sure you’re providing the right evidence to the Jobcentre • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and they’ll work out what support you need. Call: Freephone 0800 144 8 444 Or to find details of your local Norfolk Citizens Advice office click on this link https://www.ncab.org.uk/?p=locations

You can find more information on Universal Credit on the Citizens Advice website As well as finding more details on the Norfolk Citizens Advice website www.ncab.org.uk Visit us:

Dereham Assembly Rooms, Ruthen Place, Dereham NR19 2TX (Mon, Tues, Fri 10:00–15:00)

Watton Unit 2, Ventura House, Norwich Road, Watton IP25 6JU (Wed 10:00–15:00)

Fakenham Library, Oak Street, Fakenham NR21 9DY (Mon & Thurs 10:00–15:00)

Kings Lynn Hanse House, South Quay, King’s Lynn PE30 5GN (Mon, Tues & Thurs 10:00–14:00)

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Breckland Early Help Monthly Bulletin September 2019

234. Universal Credit Escalation Process Jobcentre Plus Escalation Routeway for Dereham and Thetford Claimant Escalation Routeway Working Age Benefits Call Benefit Enquiry Line on 0800 169 0310 (e.g. JSA, ESA, Income Support) Universal Credit Live Service Call the Universal Credit Live Service - Service Centre (Non-Digital UC) on 0800 328 9344 Universal Credit Full Service Digitally – via Journal Facility in UC Digital System (Digital UC) Call the UCFS Service Centre on 0800 328 5644 Sources of information on UC for customers & partner organisations (links enabled when viewed in slideshow mode): • Unsure if you are in UC Live or Full service? Use the Citizens Advice eligibility checker • www.understandinguniversalcredit.gov.uk & Universal Credit partner toolkit - useful guides to UC for claimants and partners • www.youtube.com/channel/UC7Km4IXfVJB1n8SQUmkJD0Q - useful range of videos on UC full service Partner Organisation Escalation Routeway • Please note – this escalation Routeway is used to support Partner Organisations/Providers – please do not issue this to claimants as they will only be directed into the Routeway above. • For UCFS we need Explicit Consent from the claimant to talk to a provider/partner organisation. The claimant can provide this via the Journal in their Digital Account or verbally to the Service Centre. They need to include the point of contact & name of organisation they give permission for us to speak to and details of the issue. For more information on disclosure follow this link Universal Credit consent and disclosure of information General Queries For generic queries that may Contact Local Partnership Adviser & Questions affect multiple claimants Name Hayley Standen e.g. Does somebody need to Telephone number: 07901 915487 claim UCFS if they move into this Email: area? [email protected] Individual e.g. We are supporting Joe Contact the local Work Coach Team Claimant queries Bloggs who has not received his Leader for the relevant claimants’ or escalation UC housing payments and is office and benefit under threat of eviction, can you look into this so housing costs can be paid asap? Complaints If a claimant has a complaint about DWP they can complain by How to complain phone, in person, or in writing Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

235. Universal Credit

The link below from gov.uk takes you directly to the roll out schedule for Universal Credit Full Service (UCFS) Breckland is Scheduled for June 2018 and Kings Lynn and West Norfolk Scheduled for November 2018;-

“Rollout of the Universal Credit full service is due to complete in December 2018. After the rollout process has completed, DWP will then begin moving all remaining existing benefit claimants to the Universal Credit full service starting in 2019.”

So basically, it will only be those people making a new claim for Jobseeker’s allowance, Employment & Support Allowance, Income Support, Housing Benefit, Tax Credits and Child Tax Credit that will make a claim for UCFS instead

At this stage we do not know how the movement of existing benefit claimants e.g. ESA, JSA and IS onto UCFS will happen. Anyone on any of these benefits will remain on them until either their circumstances change or when the agreed date for transferring them over is reached. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/68052 4/universal-credit-transition-rollout-schedule-feb18-dec18.pdf

DWP have released a UC ‘tool kit’ for partners working with claimants. These are links to the Gov UK website to ensure information is as up to date as possible.

Introduction to Universal Credit https://www.gov.uk/universal-credit

New Style Employment and Support Allowance for People too ill to work https://www.gov.uk/guidance/new-style-employment-and-support-allowance

New Style Job Seekers Allowance https://www.gov.uk/guidance/new-style-jobseekers-allowance

Universal Credit and Homeless People Guide for Supporting Organisations https://www.gov.uk/government/publications/universal-credit-and-homeless-people

Independent Benefit Calculator to find out Entitlement https://www.gov.uk/benefits-calculators

Universal Credit Dummy Bank Account which will allow people without a back account to make a claim. It triggers with the Service Centre that they are without one, which in turn will prompt a conversation with the Work Coach in the Jobcentre. https://www.socialwelfaretraining.co.uk/news/uc-dummy-account-clients-without-bank- account

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236. Childcare benefits for Grandparents Entered July 2019

Specified Adult Childcare Credits These National Insurance (NI) credits were introduced from April 2011. You may be entitled to receive these NI credits if you are a grandparent, or other family member, who cares for a child under 12, usually whilst their parent (or main carer) is working. These credits are only available from April 2011 and you must make an application to receive the NI credits.

Specified Adult Childcare credits work by transferring the NI credit attached to Child Benefit from the Child Benefit recipient to a family member who is providing care for a related child under 12. Therefore, if no one has claimed Child Benefit for the child there is no attached NI credit to transfer and Specified Adult Care credits cannot be awarded.

What you’ll get Specified Adult Childcare credits will help build up your National Insurance contributions. This means: • you will receive a Class 3 NI credit for each week or part week you cared for the child (Class 3 NI credits help to build entitlement to the State Pension and, until April 2017, certain bereavement benefits) • it can help to stop gaps in your National Insurance record

Eligibility You can apply for Specified Adult Childcare credits if: • you are a grandparent, or other family member caring for a child under 12 • you were over 16, and under state pension age when you cared for the child • you are ordinarily resident in the United Kingdom, meaning England, Scotland, Wales and Northern Ireland, but not the Channel Islands or the Isle of Man • the child’s parent (or main carer) is entitled to Child Benefit and has a qualifying year for National Insurance without needing the parent’s class 3 NI credits which they receive automatically from Child Benefit

How to apply To apply for Specified Adult Childcare credits, you will need to complete an application form. https://www.gov.uk/government/publications/national-insurance-credits-for-adults- who-care-for-a-child-under-12-fact-sheet/specified-adult-childcare-credits-fact-sheet

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237. Vicar’s Relief Fund

The charity covers the whole of the UK – includes money to cover hoarding clear up. The VRF provides small crisis grants of up to £350 to support people who are at risk of, or currently experiencing homelessness or vulnerable housing, to establish and maintain their tenancies. Types of applications include funding to secure accommodation and to clear rent arrears following an eviction notice.

We only accept applications from paid frontline workers providing support to people who are experiencing homelessness or vulnerable housing.

We will provide grants for: Accessing accommodation – Rent deposits, rent in advance, admin fees, ID, or temporary accommodation costs. Preventing eviction – Rent arrears, service charge arrears, Debt Relief Orders and bankruptcy fees or money to pay for a hoarding clean up.” Setting up home – Household goods or moving costs. For more information and to apply click here.” Jump back to start

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238. Mental Health Money Advice

Four million people in the UK currently experience mental health and money problems. A further four million are at risk of developing mental illness because of their financial situations. At Mental Health UK, we recognise that this is wrong, and we’re launching a new service to help take some of the pressure of those in need.

The Mental Health and Money Advice website has been specifically designed to offer clear and impartial advice to people experiencing both mental health and financial issues. Together these problems create an ongoing cycle that affects all aspects of our lives. The website will offer free information, support, and useful tools all in one place, creating an easy to use portal open to anyone affected by these matters, including carers, family members, and industry professionals.

Up until now there has been no UK wide service provide to offer both mental health and money advice together. We recognise that people experiencing a combination of issues do not need their lives made more difficult by having to visit many different sources/websites to get the information they desperately need.

The service has been designed to offer detailed advice across a broad range of topics, including: •Expert advice on the most common mental health and money related issues •Free tools and calculators to help you create a clear plan for your financial future •Sample letters and templates that can be used to contact creditors, healthcare professionals or organisations that you might need when dealing with money issues •Real life stories from people that have been in similar situations to you and overcome their problems •A list of useful contacts across all of our subject areas, should you really need to speak to someone This service was made possible thanks to the fundraising efforts of staff at Lloyds Banking Group. They voted to choose Mental Health UK as their Charity Partner for 2017/2018 and have successfully raised over £2 million to support those in desperate need of specialist support. https://www.rethink.org/news-views/2017/11/our-new-mental-health-and-money-advice- service

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Breckland Early Help Monthly Bulletin September 2019

239. Mental Health & Debt Guide Get the free Mental Health & Debt guide

This is a free 44-page PDF booklet supported by Mind, Rethink, CAPUK and others, for people with mental health problems and those caring for them.

It covers how to handle debts when unwell, work with banks, free debt counselling, specific tips for bipolar disorder or depression sufferers, whether to declare a condition and more.

PDFs require you to have Adobe Acrobat reader. https://www.moneysavingexpert.com/credit- cards/mental-health-guide

240. E. ON Energy Fund

“The E. ON Energy Fund has been set up to help the most vulnerable existing or previous customers of E. ON Energy, and who live in England, Scotland or Wales. The Fund can help pay current or final E. ON energy bill arrears. It can also help E. ON customers by providing replacement household items such as cookers, fridges, fridge-freezers and washing machines – and also help to replace and repair gas boilers as well as e-learning vouchers. The e-learning vouchers can support them in managing their finances, stay out of debt, help earn a qualification and if needed help them back to work. “ https://www.eonenergy.com/for-your-home/help-and-support/energy-fund

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241. Turn 2 Us Financial Support

Turn2us is a national charity helping people when times get tough. We provide financial support to help people get back on track. https://www.turn2us.org.uk/

The charity is offering specific advice to parents about help with costs of sending your kids back to school

As the school holidays start to wrap up and children get ready to head back to the classroom, there may be a large shopping-trip on the cards for some parents. The cost of school uniforms, new shoes and stationery as well as other things can add up quickly. We have listed below some resources that may be able to help if you are on a low income. Benefits There are many benefits out there to help parents with the costs of raising a child. Use the Turn2us Benefits Calculator to find out what you might be entitled to. Charitable grants If you are on a low income, help may be available through a charitable grant to help you with the costs of sending your kids to school. Use the Turn2us Grants Search to find a grant for you. Food Over a million children are eligible for Free School Meals. To find out if you can apply, you need to get in touch with your local council. Childcare There are a range of Government and employer childcare schemes to help families with the costs of childcare. Read our news story about Help with childcare news article for more information on your options. School uniform In addition to grants and other funds, many local councils have their own schemes to help with the cost of buying new school uniforms. Find out if your local council can help you with the costs of school uniforms. Transport Some children will also be eligible for help with the cost of home to school transport. Find out if your local council can help you with the costs of transport to and from school

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242. Grants & White Goods

Here’s a list of funders and help available for a whole range of things. Hope it’s useful:

Local Assistance Scheme - Help with food, gas and electricity bills, vouchers for household goods etc.: Local Assistance Scheme NCC: https://www.norfolk.gov.uk/care-support-and-health/support-to-stay-at-home/local- assistance-scheme the number for general public enquiries to the scheme is 0344 8008025

Benjamin Foundation – rent deposit scheme - http://benjaminfoundation.co.uk/home- starter

Emmaus – can sometimes help with house/garden clearances, white goods etc. - https://www.emmaus.org.uk/norfolk_waveney/shop_explore/our_services

Buttle Trust - help with white goods, baby items, bedding, grants etc. - https://www.buttleuk.org/need-support/families/all#help

Various grants listed on NCC site if children with SEND https://www.norfolk.gov.uk/children-and-families/send-local-offer/care-support-and- advice/money/charities-trusts-and-grants

Family Action welfare grants - https://www.family-action.org.uk/what-we- do/grants/welfare-grants/

Vicar’s Relief Fund: The charity covers the whole of the UK – includes money to cover hoarding clear up. “The VRF provides small crisis grants of up to £350 to support people who are at risk of, or currently experiencing homelessness or vulnerable housing, to establish and maintain their tenancies. Types of applications include funding to secure accommodation and to clear rent arrears following an eviction notice. Only accept applications from paid frontline workers providing support to people who are experiencing homelessness or vulnerable housing. For more information and to apply click https://www.smitfc.org/our-grants/

Joanna Scott Foundation - For help with grants to cover school uniforms, music, nursery fees to degrees, trips, dance and gym tuition - http://www.foundationofjoannascott.org.uk/

Thomas Anguish Foundation - for help with education, school clothing, footwear, special glasses, personal tuition etc.: http://www.anguishseducationalfoundation.org.uk/about-our- grants/

Grants to help pay off energy debts If you’re in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay it off. The following energy companies offer grants and schemes that are open to anyone - you don't have to be a customer: Jump back to start

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• British Gas Energy Trust There are also companies who offer grants specifically for their customers: • npower Energy Fund • Scottish Power Hardship Fund • Ovo Energy Fund • E. on Energy Fund • EDF Energy Trust • SSE (Southern Electric) Priority Assistance Fund - check if you're eligible by calling 0800 072 8616

Boiler grants: http://www.government-grants.co.uk/boiler-grants

Grants for all thing’s disability-related: https://www.disability-grants.org/

Variety Charity - Wheelchairs, trikes, and power chairs etc. grants: https://www.variety.org.uk/what-we-do/wheelchairs

Variety Charity – grants for equipment, medical items: • It may be medical, such as monitoring equipment • It may be basic care like feeding tubes or hoists • It may be sensory play or mobility equipment for a nursery or playgroup https://www.variety.org.uk/what-we-do/equipment-grants

3H Fund has a grant scheme to help disabled adults and children (whether physically or mentally disabled), on a low income, along with their families and carers, to take a short break in the UK. Maximum awards vary. • Who can apply? Households with a disabled adult or child • What's the maximum award? Varies • What does it cover? Short breaks in the UK https://www.3hfund.org.uk/grants/

Watersure provides financial assistance to household customers with a water meter who use large amounts of water for essential purposes: https://www.unitedutilities.com/services/your-bill/difficulty-paying-your-bill/watersure/

To search for grants for specific things: https://www.turn2us.org.uk/Find-Benefits-Grants

The Princes Trust offer grants to help young people into education, training and employment, and provide funding and support if you'd like to set up your own business. They’ve also produced a list of grant givers for other things: https://www.princes-trust.org.uk/help-for-young-people/who-else/employment/grants- funding Jump back to start

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243. Norfolk Assistance Scheme Updated September 2019

The Norfolk Local Assistance Scheme, (now known as the Norfolk Assistance Scheme (NAS)), was introduced in April 2013 as part of the Localism Agenda to replace parts of Discretionary Social Fund.

Over the past year, the scheme has been developed and improved by implementing an in- house model which launched on 1st July 2019. The scheme provides household goods through reuse awards and cash grants with personalised essential holistic support.

The aim of NAS is to support independent living and help Norfolk residents in crisis situations where their needs cannot be met by other organisations. As the awards that we offer are grants they do not have to be paid back.

The types of Award that we offer are: • Grants for Items To support independent living, the grant can be used, for example, to set up their home following a period of institutional care. The grant helps with the cost of essential household items which includes; cookers, washing machines, beds, table and chairs and more. • Cash Grants o Fuel (electricity and gas) o Daily living expenses o Child daily living expenses

The points required for successful application have been reduced. The scheme can therefore support a wider range of individuals and improve the daily living of a higher number of Norfolk people. This model has been designed to link in with Adult Social Services 1st conversation

NAS Advisors provide a wrap-around service to support individuals throughout the application process whereby applicants and/or their support organisations through multiagency working are assisted with sourcing other items and ongoing support via signposting/referring to alternative organisations. Applications are to be made via an online form which can be found at https://www.norfolk.gov.uk/NAS. Individuals who wish to apply to the scheme but do not have access to the internet, can be supported by our dedicated NAS Team who will complete the application over the telephone via 01603 223392 option 5.

If you have any questions about the scheme or would like any further information, please contact the NAS Team on 01603 223392 option 5 and a member of staff would be happy to assist you.

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244. Money Support Service Entered September 2019 The Money Support Service is here for you if you’re a Norfolk County Council service user who needs help with budgeting. There are many reasons why people struggle with money. It may be a loss of benefits or a job, a relationship breakdown, an increase in living costs or a lack of budgeting skills.

If you have an illness or disability, money worries can lead to a vicious cycle of deteriorating health and difficulty managing household bills. We can offer help and advice over the phone, or face-to-face support in your own home if needed.

How we can support you We offer budget training, where we’ll help you to work out your income and outgoings to give you a better understanding of your finances. Creating a budget is the first step towards taking control of your finances and getting your situation back on track.

If you’re struggling to keep track of your money, we can also provide the following help: • Money advice • Support to reduce high bills • Support with referral to debt management agencies • Support with Disability Related Expenses within financial assessments • Referrals to the Welfare Rights team to help with complex benefit issues where appropriate

We’ve also provided some money saving tips to help you manage your finances and information on how working can affect benefits.

Help if you’re struggling with debt If you've got several debts, you might be feeling overwhelmed. We can help you by: • Working with you to help you gain a better understanding of your budget • Giving you support to address minor debt issues • Assisting with referrals to debt agencies, who offer debt advice aimed at those who are vulnerable or who have complex needs

If you’re referred to a debt agency, they’ll help you by: • Sorting out priority debts, non-priorities and debt emergencies • Giving information so you can consider your options • Contacting creditors about repayment agreements • Providing advice on debt relief orders, bankruptcy or voluntary arrangements

Contact us Phone: 01603 223392 (option 4) Email: [email protected] https://www.norfolk.gov.uk/care-support-and-health/money-and-benefits/money-support- service

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245. Warm Homes Fund

Norfolk councils are working together to tackle fuel poverty and improve cold homes across the county

Can you help us reach those living in cold homes who may benefit from extra help to keep warm?

Do you support people who: have long term health conditions, low income, and/ or disabilities? live in cold homes without central heating? may be struggling to pay their heating and electricity bills? need extra help to stay warm and well?

Norfolk Warm fund project can help eligible households* with: Installation of first-time central heating for private owned or rented properties without central heating (up to 75% grant funding for landlords with eligible tenants). Grants up to £500 to help with emergency work such as repairs to domestic heating systems. *Households are likely to eligible if they have: No central heating (this includes homes currently heated by storage heaters, electric radiators, open fires or gas fires), and A low income or receive certain benefits.

Please note, grants are available on a first come first served basis.

Norfolk Warm Homes team will also support individuals with advice on energy saving, fuel debts, grants, switching suppliers, income maximisation, charity grant applications, priority service register and signposting to other services. The warm Homes Team can offer home visits for the most vulnerable households. To find out more, contact Norfolk Warm Homes Team 01603 430103 [email protected]

The Norfolk Warm Homes Fund is a partnership to tackle fuel poverty and improve the lives of Norfolk Residents. The project is led by Broadland District Council and funded by the Warm Homes Fund - a £150m fund provided by National Grid and administered by Affordable Warmth Solutions

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246. Family Action Welfare Grants Entered April 2019

Family Action’s Welfare Grants programme aims to help prevent an immediate crisis from spiraling and threatening the stability of families and individuals. A broken washing machine for example would for many of us be a financial burden to replace; for a family with three children and a very low income however it may mean taking out a high-street loan and plunging further debt.

Who can apply? We do not accept applications directly from individual members of the public. All applications must be made, on-line, by a suitable referring agency. Suitable referring agencies include: statutory agencies or charities that provide health or social care; housing associations; probation services and GP’s.

We are only able to accept applications from referring agencies that: • have knowledge of and are able to assess the needs of the individual or family in need • have a bank account in its own name and are able to bank and administer grants on our behalf.

It is vital that the individual or families needing assistance meet the eligibility criteria of Family Action’s welfare grants programme. We regret that if an application is received on behalf of someone who does not meet the eligibility criteria a grant will not be awarded.

What are the eligibility criteria? Our welfare grants programme primarily provides grants for essential personal and household needs to assist families and individuals with low incomes, particularly those living on benefits. In addition, funding is available for disability aids that will benefit the applicant in the home,

In addition to living on a low income and having right of residency in the UK welfare grant applicants must fall into one or more of the following “priority areas” listed below to be eligible to apply for a grant.

Priority Areas • Older People: Support to promote independence; improve the quality of life and isolation for those aged 60 and over. • Disability/Sickness: Support to pay for disability aids that will benefit the applicant in their home. Please note, we do not fund ordinary personal and household needs under this category such as cookers or clothing unless a clear case is made Support for adults (over 18) with a clinical diagnosis of a mental health problem. • Support for families or individuals who have recently experienced domestic abuse. https://www.family-action.org.uk/what-we-do/grants/welfare-grants/ Jump back to start

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247. Help during Power cuts Do you need extra support during a power cut or do you know someone else that would need extra support? We can help. UK POWER NETWORKS services are free to customers who need support.

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

• A priority number that you can call 24 hours a day • A dedicated team who will contact you to keep you updated during a power cut • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated • In certain scenarios we may also offer a free hotel overnight and transport to the hotel • We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you

Who can register to receive extra support? • Customers who rely on medical equipment • Customers who are chronically ill • Customers with a disability • Customers who have dementia • Customers who are blind or partially sighted • Customers who are deaf or hard of hearing • Customers who are of pensionable age • A nursing or residential home • Customers with children under five in their household • Any other case that you would like us to consider To receive extra support during a power cut please complete the short form below.

Priority Services Register application form http://www.ukpowernetworks.co.uk/mobile/en/PSRForm/priority-service-register- application-form/?dm_t=0,0,0,0,0&dm_i=1T2Q,5BGKV,J0IAVT,KJ0Z7,1

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248. Help with water and energy bills Auriga Services Limited was formed in 2004, a not-for-profit trading subsidiary of Severn Trent Trust Fund (established in 1997). We produce quality solutions working to your timescales, delivering a service to enhance your brand.

They work closely with some of the largest utility companies in the UK, as well as the NHS, Local Authorities, Small Organisations and Charities, managing their funds and schemes.

They maintain an up-to date reference guide for money advisers and others interested in helping customers of utility companies

For more information see https://www.aurigaservices.co.uk/about-us/ and to obtain a copy of the Help with Water and Energy booklet subscribe at the bottom of the page

249. Benefits Calculator

Independent Age host a benefit’s calculator on their website which will give a useful guide to the benefits people are entitled to claim. The calculator is free to use and the details provided are anonymous information required includes savings, income, pensions and existing benefits

Although aimed at older people it should cover families with dependent children. It takes about 10 minutes but you can save a calculation and come back later

Benefit calculator

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250. Integrated Housing & Community Support

Norfolk Integrated Housing and Community Support Service

The Norfolk Integrated Housing and Community Support Service supports adults (aged over 18) with severe and enduring mental health needs, including individuals with complex needs. The service supports people across the whole of Norfolk in supported living and within the community.

How can we help? The service works with individuals to identify and make changes in a variety of areas of their lives in order to improve their wellbeing. It aims to support people to achieve their goals and to live as independently as possible in their local community. We support people in supported living (located in Norwich, Great Yarmouth and King’s Lynn) and within the community.

We can support people to: • Improve their wellbeing and develop self-management skills • Develop practical living skills including maintaining a tenancy, cooking and budgeting • Access community resources We offer a variety of support to meet each individual’s needs and circumstances including: • Supported living – staffed 24/7 • Personalised one to one support • Connecting with people who have a lived experience of mental health through one to one peer support and peer led groups

For more information about the service and how to make a referral please contact

Norfolk Integrated Housing and Community Support Service, Suite B, Sapphire House, Roundtree Way, Norwich, Norfolk. NR7 8SQ Tel: 01603 485095 Mobile: 07894 595305 Email: [email protected]

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251. Budget Card Savings Scheme

We know how tricky it can be to budget for your household bills and Christmas spending. With Budget Card Plus from the Post Office, you take control of your household budget by putting a little money aside regularly to cover your household bills, gifting occasions and spread the cost of Christmas. With the Budget Card Plus you can’t go overdrawn and because you’ve put your money aside, you won’t be tempted to spend it. You can check the balance of your card whenever you want online; or over the phone.

Budget Card Plus is a pre-paid card which means that money must be loaded onto the card before it can be spent. Interest is not payable in respect to card balances. Use your Budget Card Plus to put away money for Christmas as frequently as you wish at your local Post Office. From the 1st November until 31st January you can shop or buy gifts with your Budget Card Plus card at over 22,000 high street stores nationwide and at selected online stores including Amazon. Simply put money aside all through the year and you can spend at this great range of store brands

With Budget Card Plus you can budget and pay for many household bills and services by paying with your Budget Card Plus card at your local Post Office. You can pay the following bills with your card: Car Tax Gas Bill Electricity Bill Council Tax Telephone Bill Council Rent Payments Fishing Licence Terms & Conditions apply postoffice.co.uk/budgetcard Call us 0330 8280 881

252. Rent Deposit Scheme

The Rent Deposit Scheme aims to help young people, including those who have lived within the service as well as those seeking support from the charity, to access private rented accommodation. The Benjamin Foundation is now reaching out to young people who wish to take steps to independence

The support available will include help with organising viewings and liaising with landlords, support at start of the tenancy, as well as offering guidance about how to pay bills and accessing grants

If you would like to learn more about how the Rent Deposit Scheme could help you, contact Michala Howarth from The Benjamin Foundation on 07976 851202, or email [email protected]

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253. Homeless & Low-Income Thetford Entered July 2019 T.O.R.R.O. stands for Thetford Out Reach – Reach Out, a central place (a Facebook page & now a website) where all of the individual things happening in the Thetford town can be promoted, advertised and shared. By word of mouth we can sign post people to support in our town of Thetford.

Designed to be a support for those on a low income, those who have no fixed address, those who are living in a hostel, temporary accommodation, sofa surfing or are dealing with loneliness.

Here you with find helpline numbers, places to go to get food, clothes, toiletries, meet people and advice from various places across the town such as Churches, Support Groups, Community Groups, Advice Centres. http://www.torrosupport.co.uk/

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254. One Stop Hub in Thetford

Residents in Thetford and the surrounding areas who are seeking work, need assistance accessing benefits or more information about local services can now obtain all the help they need at a single 'one-stop-shop' following the relocation of Thetford Jobcentre to Breckland Council offices on St Nicholas Street.

The new shared facility in Breckland House was officially opened 2 May. The relocation supports a nation-wide government initiative that encourages different public sector organisations to work more closely together, to reduce costs and provide a more convenient and joined up service for users.

In preparation for the Thetford move, the reception area at Breckland House has been moved and enlarged, making room for self-service PCs. These enable customers to complete claims or search for work online and assistance is on hand if required. The facility to scan and upload documents will follow soon. Jump back to start

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255. Job Centre & Benefits Contacts To claim Jobseekers Allowance/ Universal Credit www.gov.uk/jobseekers-allowance

Benefit enquiries (Jobseeker’s Allowance, Income Support, Incapacity Benefit, Employment Support Allowance and to report a death) Phone 0800 169 0310Textphone: 0800 169 0314 Lines open from 08:00 to 18:00 Mon to Fri

Universal Credit Enquiries Phone: 0800 328 9344 Textphone 0800 328 1344

Carers Allowance Enquiries Phone: 0800 731 0297 Textphone 0800 731 0317

To look for work on line at www.gov.uk contacting your local Jobcentre Plus office Phone: 0800 169 0190 Textphone 0800 169 0314

To close your claim Phone: 0800 169 0310

Social Fund general enquires Phone: 0800 169 0140 Textphone: 0800 169 0286

To apply for a National Insurance Number Phone: 0800 141 2075 [email protected]

National Insurance Helpline Phone: 0300 200 3500

Tax Credits Helpline Phone: 0345 300 3900 Textphone: 0345 300 3909 Lines open 08:00 to 20:00 7 days per week

Child Benefit Helpline Phone: 0300 200 3100 Textphone: 0300 200 3103

Maternity Allowance enquiry line Phone: 0800 055 6688 Textphone: 0800 023 4888

Bereavement Benefit enquiry line Phone: 0800 731 0469 Textphone: 0800 731 0464

Disability Living Allowance Phone: 0800 121 4600 Textphone: 0800 121 4523

PIP Claims – 0800 917 2222 Enquiries – 0800 121 4433

Pension Centres Phone: 0800 731 0469 Textphone: 0800 731 0464

Pension Credit application line Phone: 0800 99 1234 Textphone: 0800 1690 133

National Benefit Fraud Hotline Phone: 0800 854 440 Textphone: 0800 328 0512

Attendance Allowance Phone: 0800 731 0122

To claim benefit Telephone: 0800 055 66 88

To claim Council Tax Reduction, visit: www.west-norfolk.gov.uk/benefitclaims

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256. Money Advice Hub Entered June 2019

Money Advice Hub is a not for profit community interest company based in King's Lynn, with charitable objectives to provide genuinely free, regulated debt advice and other related services to the community. We work in partnership with advice organisations to provide joined up services, making life easier for you when you need help most.

We strive to help people organise their lives better through free community services, including debt advice, money advice, wellbeing & digital inclusion. Our social objectives are to promote equality, empowerment & to reduce poverty.

Our Head Office is based in King's Lynn Innovation Centre. We also operate face to face advice services from a number of other locations in conjunction with our referral partners & enterprise network. Outreach locations available: ▪ Broadland Housing Association - Pleasant Ct, King's Lynn PE30 5PR ▪ Rouen House Rouen Road Norwich Norfolk, NR1 1RB ▪ Cambridge Citizens Advice - 66 Devonshire Rd, Cambridge CB1 2BL ▪ Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQ ▪ Beacon Innovation Centre, Beacon Park, Gorleston-on-Sea, Great Yarmouth NR31 7RA ▪ The Suffolk Enterprise Centre, Felaw Maltings, 44 Felaw Street, Ipswich, Suffolk IP2 8SJ Opening times (24hr messaging:  0333 305 7648) Mon: 9am to 5pm (Callbacks* 5pm to 7pm) Tue: 9am to 5pm (Callbacks* 5pm to 7pm) Wed: 9am to 5pm (No callbacks) Thu: 9am to 5pm (No callbacks Fri: 9am to 5pm (Callbacks* 5pm to 7pm) Sat: 9am to 5pm (Callbacks* 9am to 1pm) Accessible Services ▪ Face to Face (by appointment) ▪ Telephone Advice Email [email protected]

257. Christians Against Poverty CAP Debt Centre link to the website giving details of free help to anyone who feels weighed down by debt, including help with a Money Course, Job Club and release group to help break free from life controlling habits. Alternatively call 0800 328 0006 to arrange an appointment or home visit. Jump back to start

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Training and Employment

258. Adult Learning Services

Here at Norfolk Community Learning Services, we offer a wide range of courses which are designed to help you achieve the qualifications you need, whether you are looking for work, a change of career or to progress in the job you have. We also offer courses for those wishing to learn something new and start a fantastic hobby or pastime. • English and maths courses that range from beginners through to GCSE. • ESOL courses for speakers of other languages who would like to improve their English speaking and listening, reading and writing skills. • Apprenticeship opportunities for organisations wishing to take on an apprentice and for those who would like to become an apprentice. • Qualifications in Accounting, Childcare, Education and Training, Fitness, Supporting Teaching and Learning, ICT and Health and Social Care • Free family learning courses that involve all family members exploring, discovering and learning together. • Independent living skills to help people with learning difficulties and/or disabilities learn everything they need to know to get along in their day to day lives.

There's something for everyone at Norfolk Community Learning Services, whether you have lots of free time or very little. To find out more and take your first step towards a brighter future, visit: www.norfolk.gov.uk/adultlearning or call our dedicated helpline: 0344 800 8020

Norfolk community learning Service Wensum Lodge 169 Kings Street Norwich NR1 1QW

E mail [email protected] Phone 0344 800 8020

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259. CAP Money Course

The CAP (Christians Against Poverty) Money course is a 3-week course that looks at balancing the basic principles of budgeting, saving and spending. It provides the participants with the tools that they need to successfully navigate their way through their finances.

Each participant receives access to an online budgeting tool and CAPs debt management support from their head office.

Courses will be run throughout the year, hosted at Dereham Baptist Church in the High Street. They will be at various times during the day and evenings.

For more details, please contact Morgan Cockbill (Money Coach) Tel: 01362 692364

260. Life Skills

Life Skills sessions, run by the charity Love Dereham, are held at Dereham Baptist Church on Tuesdays from 9.00 – 12.00. The Life Skills sessions are a chance to learn a new skill. Come and learn basic skills in cooking, sewing, self-help and teamwork. Life skills sessions are a chance to be part of a community learning together. For more details, please contact Anita Clarke (Community Project Coordinator) at [email protected] Tel: 07872077002

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261. Free Reading Help for Adults Entered September 2019

Norfolk Reading Pathway is a free project which matches volunteer coaches with adults who want to improve their reading skills. Coaches and learners meet for an hour a week in their nearest library and work through the Yes We Can Read handbook. This project makes a real difference, giving learners more confidence, teaching them new skills, combatting social isolation and making a big impact on their futures. If you know someone who needs help, contact your local library for more information or email [email protected]

262. Free Computer Help in Libraries Entered September 2019

Anyone in Norfolk who needs help to use computers can learn how in their local library for free. Norfolk libraries are working with the Good Things Foundation to help Norfolk people get the most out of life online. We welcome absolute beginners and people who want to take the next step online. Our friendly staff and volunteers will help you to learn at your own pace – and to focus on the things which interest you most. So, whether you want to use the internet to keep in touch with friends and family, or to start banking or shopping online, we’ve got courses to help you. Contact your local library for more information or email [email protected]

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263. Open Libraries Entered September 2019

About Open library – Your key to your library

Did you know you can borrow books, use computers, access free Wi-Fi, printers and quiet creative spaces to meet or study, even at times when the library is unstaffed?

We’re making it easier for you to get things done, by opening up our libraries for longer. To find out when Open Library is offered at your library check with staff or visit: www.norfolk.gov.uk/OpenLibrary

Libraries running Open Library Attleborough Dereham Fakenham Swaffham Thetford Watton

Volunteer-run activities and class visits can take place during Open Library hours, and we’re keen to set more up. If you want to run an activity, speak to a member of library staff.

How to register for Open Library It’s easy to turn your library card into a key to the door! Talk to a member of staff and they can add the extra access to your card.

Using Open Library Remember to bring your library card, as you won’t be able to enter without it.

• Scan your library card, barcode side up, about 15cm/6in below the access panel. You should see a green light and hear a small beep. • Type in your PIN using the number pad, then press the green enter button. • At some libraries you may also need to press a large button before the door will open. During your visit you may hear announcements. These will tell you if the library is going to be staffed, or if the library will be closing. • To leave the library, you will need to push the button beside the door.

If you would like to know more about Open Library or if you’re having any problems, you can: • call: 01603 774777 • email: [email protected] Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

264. On Track Training and Employment Entered April 2019

On Track is a new service, funded by the Big Lottery and European Social Fund Building Better Opportunities programme, aimed at 16-24-year olds who are furthest from the labour market.

On Track focuses on maximising the opportunities for 531 project eligible 16 to 24-year olds to access the skills, qualifications but more importantly the inner belief and self-confidence needed to secure and sustain employment.

It coaches with young people facing multiple barriers to education, training and employment, such as: ▪ Mental health issues ▪ Substance abuse ▪ Learning difficulties ▪ Disabilities ▪ Previous offences

For the 18-24 age group, the primary aim is for project participants to enter sustainable employment as quickly as possible. The priority for 16-17-year olds who are not in employment, education or training (NEET) is to get them back into education or work-based training.

Who is eligible? To take part in On Track participants must be: Aged between 16 and 24, Not being paid for any work, not in education or training, living in Norfolk, Have the right to work in the UK, Experiencing barriers to education, training and employment

What does On Track provide? Coaching - providing one to one support to participants through the programme. Coaches will help the participant to set goals relating to education, training and employment GO Programme - a package of interventions tailored to personal needs with a systematic focus on getting participants training, education and work ready. Move on Workers - helping participants transition to access an opportunity appropriate for them. Volunteers - recruited from employers, trainers, education and the community, volunteers will mentor

You can contact On Track in the following ways: ▪ www.ontracknorfolk.org where there is an online contact form for applicants ▪ Email: [email protected] ▪ Telephone: 01603 723845 Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

265. Support for 25+ Unemployed Entered June 2019

Growing Your Potential

Small, friendly group sessions suitable for anyone aged 25+ who has been out of employment for at least 12 months

Our group sessions help you to: Boost your confidence Improve your wellbeing Build a better CV Prepare for interviews

For more information contact Henry

Email: [email protected] Phone: 07970 204068

Wednesday mornings 10am –12noon Fortnightly 29th May 12th June 26th June 10th July Or Thursday afternoons 1pm to 3pm Weekly 6th June 13th June 20th June 27th June

Cotman Room, St Clements House, Colegate, Norwich, NR3 1BQ.

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Breckland Early Help Monthly Bulletin September 2019

266. TEAM Team is a 12-week Personal Development Programme, where YP have the chance to gain new skills, take a qualification and meet new people. For those who join a Team programme, you’ll be challenged to: • Take on your own group community project, making a positive difference to the place where you live • Take part in an action packed residential trip • Get two weeks’ work experience in something you’re interested in • Develop your English and Math’s skills As part of the course, Team will also spend some time developing your interview and CV skills to ensure your confidence is sky-high for when taking the next step. Interesting Fact: Three out of four people on Team go on to work or college courses within three months. Watch the video: The Prince's Trust - Team Programme

Lowestoft Stacey Foulger 07850 739 626 [email protected]

Haverhill Naomi 07568 107 877 [email protected] Thompson Kings Lynn Neil Dack 07919 492 245 [email protected] Ryan Harmer [email protected]

Stowmarket Jacob Charles 07568 107 878 [email protected] Norwich Thomas Jenkins 07920 792 232 [email protected] Andy Catchpole [email protected] Dereham Chantelle 07795 067 383 [email protected] Williams [email protected] Chris Heathfield Great Laura Precious 07795 478 015 [email protected] Yarmouth Hassan Arif [email protected]

For more information or to refer a young person onto this programme, please contact the local Team Leader for your area. Graeme Tolley would be very happy to discuss Team in more detail and to see how we may be able to work more closely together. Graeme Tolley | Team Programme Executive Norfolk and Suffolk | Prince's Trust | Open Youth Venue, 20 Bank Plain, Norwich NR2 4SF Office: 01603 306 912 | Exn: 5155 | Mobile: 07535663817 | Email: [email protected]

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Breckland Early Help Monthly Bulletin September 2019

267. Development Award Some of the young people you support may also be able to benefit from a Prince’s Trust ‘Development Award’, this is a cash award of up to £500 to pay for training fees, equipment, tools and other items to support their education, training and work goals. If you work with a young person who is aged 14-25, unemployed, and or leaving care, and has been in trouble with the police or has no qualifications, they could receive money and support to help them get into education, training or work.

A Prince’s Trust staff member or volunteer will support them with their award application and planning their next steps:

Elaine Speed | Programme Executive Enterprise and Awards T 01217 729 252 M 07881 614 123 [email protected]

268. Enterprise Programme The Enterprise programme aims to support unemployed young people aged between 18-30 to work out if self-employment is right for them, help them test their ideas, write plans and start a business or achieve alternative goals in employment, education, training or voluntary work.

Eric Shelley | Programme Executive Enterprise (Norfolk) M: 07879 881 102 E: [email protected]

If you have anyone that is interested, please don’t hesitate to get in touch. https://www.princes-trust.org.uk/help-for-young-people/support-starting-business

269. Princes Trust Online Entered May 2019 Prince's Trust Online provides tailored learning and one-to-one support for young people aged 18-30 who are unemployed or underemployed and are unable to access their traditional face-to-face programmes. They currently have two programmes available for young people to access online: Enterprise and Employability. These programmes will support young people to learn the skills they need for self-employment or employment.

Here is a link: www.princes-trust.org.uk/help-for-young-people/about-princes-trust-online

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270. Apprenticeship Opportunities National Apprenticeship Service have details of opportunities on the Find an Apprentice website - https://www.findapprenticeship.service.gov.uk/apprenticeshipsearch

Apprenticeships Norfolk have updated their website. There are now sections available for people thinking about becoming an apprentice, employers looking to take on an apprentice, apprenticeship training providers and people working within a school and/or giving careers advice. https://www.apprenticeshipsnorfolk.org/

271. TrAC Apprenticeships Norfolk

TrAC Apprenticeship Norfolk has been created to provide tailored support to employers who are able and willing to offer a minimum 6- month work placement to help care leavers, looked after children and other young people aged 16-24.

TrAC Apprenticeships Norfolk is a LIFT and Skills Deal Funded project. Our aim is to support young people, like yourself, gain work experience, get into Traineeships and complete Apprenticeships.

Once you have been referred onto the TrAC Apprenticeships Norfolk project a member of the team will call you. This is a good opportunity to let us know what apprenticeship you would like to go into, it's okay if you're unsure - we can place you in work experience placements to help you choose!

We are your employer TrAC Apprenticeships Norfolk is an Apprenticeship Training Agency, which means that we are the employer. If you are successful throughout the TrAC Apprenticeships Norfolk process, you will be placed with a host company in your local area to gain practical experience This is where you will complete your Apprenticeship, but you will be paid and supported by TrAC Apprenticeships Norfolk. We will support you throughout the process

As an Apprenticeship is not guaranteed as a lead on from work experience, you will need to show the host company that you are a valuable member of the team. Work experience is a fantastic way to gain skills within the sector that you want to go into, this can also be added to your CV

If you have any questions, please don't hesitate to get in contact to ask us about the project!

Katie Lomonossoff Operations Manager [email protected] 01603 737739 Layla Dickerson Apprentice Development Manager [email protected] 07735 488410 Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

272. Level 1 Occupational Studies Entered September 2019

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Breckland Early Help Monthly Bulletin September 2019

273. 18-24’s Jobs Support

DWP are offering additional support to 18 to 24-year olds. B4J provides help and support for 18 / 24-year olds, linked with local Council and local employers – looking at Jobs, Work experience, Apprenticeships, confidence building, mock interviews, CV advice etc.

This support is voluntary and can be flexible to suit the young person’s needs. We offer one to one interviews, e-mail and telephone contact and a weekly group session where we cover a different subject each week. These include guest visits from employers, training providers and specialists in certain areas.

Interviews and group sessions are held at Thetford Library each Monday and Dereham Jobcentre each Tuesday, the group sessions take place 1pm – 3pm and travel expenses can be reimbursed for those in receipt of Jobseekers Allowance, Employment Support Allowance, Income Support or Universal Credit.

If you or a customer would like further information or to be referred please contact Nikki David at [email protected] or Keith Brandon at [email protected].

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Breckland Early Help Monthly Bulletin September 2019

274. Catch 22 Thetford

Norfolk Study Programme Fully funded Department for Education initiative providing an individual learning and training experience while enhancing employability skills

16 to 19-years-old | Thetford and Great Yarmouth Study Programme ensures all learning content is tailored to individual needs, interests and aspirations, and all programmes are designed to complement both vocational and academic learner pathways. Through the programme young people are supported to gain the skills required to progress into apprenticeship training, employment or further education. Programmes are usually between three and six months in length and consist of four main components:

• vocational learning • work experience (an essential requirement for this programme) • personal and social development including employability skills • Functional skills (English and Maths). In Norfolk the programme offered includes: • functional Skills: City & Guilds Maths (Entry Level to Level 2) • functional Skills: City & Guilds English (Entry Level to Level 2) • BTEC Workskills Qualifications (Entry Level to Level 2) Young people with significant social, emotional, cultural, and behavioural or education barriers to learning are supported to gain the skills required to access college or employment opportunities. Groups are small and learners are encouraged to develop at their own pace within a secure and nurturing environment.

Ben Edgington Keystone Innovation Centre Croxton Road Thetford IP24 1JD 01842 768325 07734 077427 [email protected] @Catch22GYSP Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

275. LIFT OFF Work trials Entered July 2019

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Breckland Early Help Monthly Bulletin September 2019

276. ACE Elements programme

ACE are offering for 2 afternoons weekly for 8 weeks of the summer months. Young people 16-18 years old NEET or in danger of becoming so, can sign up for the 'Elements' programme to participate in an outdoors practical and creative activity. They will receive an IAG session; develop communication skills; positive body language alongside art and craft topics.

Study programme courses that are available at ACE for the coming year ahead; different types of courses that are usually offered to the young people of year 11.

More information will be coming through about the courses but these will include Combined Level 1 and L2 in the following: Sport and Leisure Public Services Health and Social Care / Children's play Enterprise Both Level 1 and L2 in: Construction Motor Vehicle / Engineering Catering and Hospitality

If you want to know more get in touch by phoning 01603 720308 or email info@ace- project.org.uk

A visit to ACE will always be welcomed; look out for the Open Day events that are coming soon.

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Breckland Early Help Monthly Bulletin September 2019

277. Help You Chose careers advice

Help You Choose Norfolk’s careers information, advice and opportunities platform for young people • Find out about all your post-16 options and choices • Full-time courses • Apprenticeship vacancies • Traineeships and short courses • Search and apply online to Norfolk’s sixth forms, colleges and training providers • Enter your information once to apply for several courses • Find out about volunteering • Search for Higher Education opportunities available in Norfolk • View our Events section to find out about open events and careers fairs • Visit our info and advice pages to find information on: • Decisions and choices • Education and learning • Working and training • Travel and transport • Financial support • Access New Kudos the careers quiz to help you find careers that might suit you www.helpyouchoose.org

278. Icanbea Website This is a website which provides young people with the following • Information on different employment sectors and the requirements for a successful career in each sector • Information on local companies and the opportunities they have to offer • Profiles on local key employers • Videos of employees across all sectors • Alerts for young people to new opportunities (vacancies, work experience, apprenticeships news and events) Follow this link to look at the website: www.icanbea.org.uk Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

279. Nova Training

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Breckland Early Help Monthly Bulletin September 2019

280. Norfolk Community College Is a partnership led by East Coast College (formerly Great Yarmouth College) involving five main delivery partners from the Voluntary Sector: Access Community Trust, DIAL Great Yarmouth, Future Projects and Voluntary Norfolk.

The Norfolk Community College is a free support service that aims to help local people make the most of the employment, volunteering and training opportunities available to them. The service has been designed to give people the skills and confidence they need to make a move back into work. The diverse range of support on offer includes one-to-one advice around jobs and volunteering, group training sessions, and access to guidance on the latest benefits and personal finances.

We can help anyone who is -Aged 25 years and over -Living in Norfolk -Unemployed for 12 months or longer -Has the right to work in the U.K -Committed to improving job prospects, developing skills and getting back to work.

The project will be delivered across the districts of Norfolk – Breckland, Broadland, Great Yarmouth, North Norfolk, South Norfolk or King’s Lynn and West Norfolk – in venues ranging from community centres to libraries. The service is tailored to individual needs and offers those involved the chance to explore their options, raise their ambitions and receive practical support towards achieving their goals.

For further details contact the Norfolk Community College on 01493 419255 or email [email protected]. Alternatively, you can visit the project website on: www.NorfolkCommunityCollege.co.uk .

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Breckland Early Help Monthly Bulletin September 2019

281. Dereham Workfinder Club

Dereham Workfinder Club is run by the charity Love Dereham and is hosted at Dereham Baptist Church in the High Street. Opening times are every Tuesdays 8.30-11.30.

The Workfinder club gives access to computers, support with job searches, CVs, job applications, basic computer support and a friendly community atmosphere, with light refreshments, where the members can support one another in their search for work. In September we will be launching the CAP (Christians Against Poverty) ‘Steps into Employment’ course. This is an 8-week course that supports participants through the whole process searching for work.

For more details, please contact Anita Clarke (Community Project Coordinator) at [email protected] Tel: 07872077002 www.lovedereham.org.uk

282. Full Steam Ahead Project Full Steam Ahead is an exciting project at the Charles Burrell Centre which is supported by funding from the European Social Fund through LIFT as well as Breckland Council

Our dedicated staff work one to one with individuals that are seeking employment and can offer training work experience and further support with CV writing and interview skills. We can also offer support with travel and childcare cost to ensure our project can support individuals from THETFORD and Surrounding areas.

For more information please contact Lyn on 01842 779867 or email [email protected]

283. Steps to Work Webinar

Steps to Work is an informal online webinar for people experiencing mild to moderate symptoms of low mood or depression who are ready to start thinking about making steps towards training, education, voluntary work or employment.

When: On the first Wednesday of every month Time: 10am – 11am

To book: Call: 0300 123 1503 Email: [email protected] Or via our website: wellbeingnands.co.uk/courses Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

284. Find a Job Please be aware that Universal Job Match as a job-seeking platform will come to an end on 14th May and a new service ‘Find a Job’ will be offered.

The new service will offer jobseekers and employers a simpler and more streamlined way to log in and access their information. The site will continue to allow jobseekers to search for work 24 hours a day, 7 days a week. Through the creation of an account, they will be able to track their activity, create tailored job alerts and store multiple CVs, to ensure their applications are the best they can be when applying for roles. https://findajob.dwp.gov.uk/

285. Steering a teenager toward a job

A guide for parents – Steering your teenager toward a job and career has been put together by Jon Gregory founder of Win-That-Job and Nick Newman of National Careers Week with additional contributions from the John Lewis |partnership

With Advice on how to • Choose a career • Access careers services • Develop employability skills • Find employment prospects • Build compelling applications • Win through at interviews Copies from http://win-that-job.com/parents-guide Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

286. Young Women’s Trust Partnership

The Young Women’s Trust is a charitable organisation funded to offer tailored support to young women aged 16-30, living in England or Wales.

Youth Obligation Although this service is available to young women aged 16-30, it will be of huge benefit to our customers aged 18-21, that need support and help to move them into work. It is a free service that has great success in motivating young women. The coaches that are employed by the trust, actively promote apprenticeships, especially in sectors where they are looking to attract more women such as construction and engineering.

Work It Out is a service they offer for young women aged 16-30 who are looking for employment, training or an alternative job/progression. The service is particularly suited for any young woman who is looking for support with: • Confidence • Wellbeing • Employability

They can receive up to 6 sessions of coaching, these are: • Free and fully flexible – they can be delivered in evenings or weekends, over the phone, text, WhatsApp or skype but not face to face • Solution focused, delivered by professional qualified coaches • Designed to help the person figure out what they want to do, recognise their best skills, stay motivated, help with mental health, relationships, family or money issues, build confidence, help them perform better in interviews, plan for the future and signpost to other helpful services.

They also offer a service where young women can send a copy of a job application or CV along with the job advert and person spec and they will offer feedback on this before they submit it. The feedback is provided by HR Professionals which is on-line service, free and easy to use.

You can register or signpost a young woman in any of the following ways: Call: 0808 808 8099 Text/WhatsApp: 07500 553 880 Sign up online: www.youngwomenstrust.org/ Email: [email protected] Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

287. Independent living Skills

Pathways to employment programme This will include options to study skills towards vocations in: • Business & Administration • Hospitality & Catering • Digital Skills • Horticulture • Health and Social care • Customer Service Programme will include English, Maths and employability

Progression Pathways: All of the employability options will offer progression pathways into year two and will focus at this stage on traineeships and apprenticeships.

Enhancement programme A personal development programme offering the following choices: • Get healthy Get well • Get independent Get online • Get creative Get fit • Get moneywise Get confident • Get cooking Get volunteering These 2.5-hour sessions will run for 10 weeks and will have a small fee attached to them. All the above programmes are available countywide at the following locations: Norwich, Sheringham, Kings Lynn, Cromer, Great Yarmouth, Dereham, Holt

In addition to the above we are also offering: Lip-reading - these courses run each term at various locations across the county Mental Health Awareness – we are running workshops and also a short course on a variety of issues relating to this subject. Keep Fit with Gentle Exercise - these courses run each term at various locations across the county

Email: [email protected] for more information

Courses listed below

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Breckland Early Help Monthly Bulletin September 2019

Norwich Course title Venue Start date Day Get Independent with skills for Business & Administration Norwich 01/10/2018 Monday Get Independent with skills for Customer Services Norwich 02/10/2018 Tuesday Get Independent with skills for Health and Social care Norwich 03/10/2018 Wednesday Get Independent with skills for Hospitality & Catering Norwich 04/10/2018 Thursday Get Independent with Digital Skills Norman Centre 05/10/2018 Friday Get Creative Norwich 18/01/2019 Friday Get Fit Norwich 30/04/2019 Tuesday Get Online Norwich 27/09/2018 Thursday Get Moneywise Norwich 18/01/2019 Friday Get Cooking Norwich 30/04/2019 Tuesday Get Volunteering Norwich 27/09/2018 Thursday Mental Health Awareness course Norwich 17/09/2018 Monday Dereham Course title Venue Start date Day Mental Health Awareness course Dereham 17/05/2019 Friday Holt Course title Venue Start date Day Get Independent with skills for Horticulture Holt 02/10/2018 Tuesday Get Healthy Holt 02/05/2019 Thursday Get Cooking Holt 02/05/2019 Thursday Kings Lynn Course title Venue Start date Day Get Creative Kings Lynn 26/09/2018 Wednesday Get Online Kings Lynn 26/09/2018 Wednesday Mental Health Awareness course Kings Lynn 07/03/2019 Thursday Lip-reading Venue Start date Day Start Time End time Masonic Centre Haynes Lane Fakenham 04/10/2018 Thursday 13:00 15:00 Catholic Church Rooms Swaffham 04/10/2018 Thursday 10:00 12:00 Kings Lynn West Norfolk Deaf Association 02/10/2018 Tuesday 09:30 12:00 Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

288. Shaw Trust

The Work and Health Programme is a government funded service designed to help you find a job that is right for you. The programme will help you manage your health and wellbeing, build your emotional strength and resilience get you into employment and make you feel good again

The programme is for people with health conditions or a disability or for those unemployed for more than two years. Last year we supported thousands of people on their journey into work

Ask your work coach at the jobcentre plus to tell you more about the programme or contact

Visit www.shaw-trust.org.uk/whp Tel 0800 389 0211 Email [email protected]

289. Jobcentre plus personalised support

Norfolk Family Focus – Jobcentre plus Based in Kings Lynn Jobcentre, I offer personalised one to one support to families who are working with Norfolk Early Help or Universal Services. My aim is to support individuals to move a step closer to employment in a way and pace that best suits them. They may feel a long way from employment and this is fine as my role allows me the time and flexibility to access or signpost to all kinds of provision to help them take the small steps.

If you would like to refer the criteria is as follows: They must be in receipt of a workless benefit, (Jobseekers Allowance, Employment & Support Allowance, Income Support or Carers Allowance) and also meet one of the following criteria: • Child in need • Child with absenteeism or truancy from school • Domestic abuse / violence • Physical or mental health condition (parent or child) • Crime or anti-social behaviour (parent or child)

Referrals can be made via e-mail to

Angela Bowles [email protected]

Tracy Crotch [email protected]

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290. WEA Pathway Programme The Workers Education Association is a unique adult education provider working with hundreds of organisations at local, regional and national levels, alongside developing and running courses with the public, private and voluntary sectors, The WEA is a Specialist Designated Institute (SDI) in England and receives public funding from the Skills Funding Agency

What are the WEA Pathways and how can they help your organisation? • Are you looking for an adult educational provider to deliver training? • Does your organisation work with communities? • Are you involved in adult education, lifelong learning and/or upskilling adults?

At the WEA we work in partnership with hundreds of community organisations, employers and trade unions -delivering adult education ‘within reach’ of local communities. The WEA pathways have been developed as our new partner programme offering a range of courses tailored to suit you.

There are 3 stages in each Pathway to provide WEA students with progression opportunities: 1. Get Started 2. Develop 3. Moving on The Get Started range of courses and tasters aim to build confidence and self-esteem. Students can move through the different stages; enrolling on tasters, short courses or longer, accredited courses. Some students may wish to start at the Develop stage. Students can move freely between pathways under our ‘personalised learning’ philosophy. Join us in offering FREE 2-hour tasters this summer – simply select a Pathway below to see which tasters are available

There are many ways you can partner with us. We have partners who contribute venues, assist with recruiting and supporting students and course promotion. To find out more and arrange a meeting with a WEA contact in your area, please email [email protected] with the following information

• Name • Organisation • Reasons for enquiry • Region • Contact details Or see the website http://www.wea.org.uk/ Jump back to start

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Training for Professionals

291. Wellbeing of Children eLearning The Child Outcomes Research Consortium (CORC), in partnership with the Anna Freud Learning Network, has developed its first ever online eLearning module.

‘Measuring mental wellbeing to improve the lives of children and young people’ This eLearning aims to increase the awareness, understanding and confidence of non- specialist and school staff who support the wellbeing and mental health of children or young people to access the benefits associated with measuring mental wellbeing. This free interactive short course aims to demystify and simplify the whole process of using outcomes and feedback measures to monitor mental wellbeing and is laid out in six easy to follow parts: 1. Understanding mental wellbeing 2. Introduction to outcome measures 3. The benefits of measuring mental wellbeing 4. Selecting and using measures 5. Best practice using measures 6. Using and interpreting data

Outcome measurement has become a focus of funders, commissioners and policy makers, as a tangible and reliable way in which to assess the welfare of children and young people in the care of wellbeing services and schools. The process can also have important benefits for the children and young people themselves as well as for associated professionals, projects, interventions and services.

This course features engaging activities and quizzes to illustrate how staff can choose and use measures to monitor wellbeing and how to analyse wellbeing information to drive improvement and demonstrate effectiveness http://www.corc.uk.net/elearning/ Jump back to start

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292. Epilepsy Awareness e-Learning

Free “Epilepsy Awareness for Schools” and “Epilepsy and Higher Education”

Our ‘Epilepsy Awareness for Schools’ and ‘Epilepsy and Higher Education’ online training courses are designed to give education professionals a better understanding of the impact that epilepsy can have on a young person’s ability to learn, as well as their psychological, social and emotional wellbeing.

Our comprehensive courses should not take longer than 90 minutes to complete, they are free to enrol and generate a certificate of learning for those who complete and pass the final knowledge tests. https://www.youngepilepsy.org.uk/for-professionals/education-professionals/e- learning/e-learning.html

293. Schools in Mind

Schools in Mind is a free network for school staff and allied professionals which shares practical, academic and clinical expertise regarding the wellbeing and mental health issues that affect schools.

The network provides a trusted source of up-to-date and accessible information and resources that school leaders, teachers and support staff can use to support the mental health and wellbeing of the children and young people in their care.

Resources for Schools We know that schools are on the frontline when it comes to children’s mental health. School leaders and teaching staff work hard each day to support the mental health and wellbeing of their pupils and we are determined to help them in every way we can.

Our child mental health experts have also developed a booklet series aimed at supporting all staff working in school settings. https://www.annafreud.org/what-we-do/schools-in-mind/resources-for-schools/

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294. Active Norfolk Training Courses Entered August 2019

Active Norfolk organises and provides a range of training courses across various sectors including frontline staff, primary care staff, secondary care and Community Groups to inform and educate audiences on how physical activity can be used to impact on a range of outcomes.

Below are some examples of the types of training opportunities we provide. If you are interested in finding out more, or want to find out about future training dates, please contact the staff member listed.

Click on the course name below to jump to it: • Benefits of physical activity training • Introducing Physical Activity Provision within your Service • Physical Activity as a Health Intervention Tool • Active Futures / Children and Young People Physical Activity Training • Maximise Your PE and Sport Premium • The Benefits of Physical Activity for an Older Person's Health and Wellbeing • Active Workplaces Champion Training

https://www.activenorfolk.org/training-courses

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295. Partnerships Network On line learning

Welcome to the Social Partnerships Network (SPN) portal. The SPN consists of several partners, including The Open University, who champions workplace and lifelong learning. Below you will find a series of free online courses aimed at those who wish to improve their skills, knowledge and career prospects in several specific areas.

Introducing practical healthcare This course will help you develop your knowledge and skills for a deeper understanding of healthcare practice.

Supporting children's development This course will help you develop a deeper understanding of children's development from the ages of 0-17 years.

Caring for adults This course will help you to develop a better understanding of some of the key issues that relate to being a carer, whether...

Planning a better future This course is for anyone considering changing jobs, wishing to move up the ladder or return to work after a break.

Taking part in the voluntary sector This course is for people who are interested in being involved or progressing in the voluntary sector. https://www.open.edu/openlearn/spn-courses

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296. Family Practitioner Network Entered August 2019

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297. Norfolk SCB Training A link to training from the Norfolk Safeguarding Childrens Board http://www.norfolklscb.org/nscb-booking/nscb-booking-training/

Child Criminal Exploitation Briefings *Professional Curiosity Best Practice Event Awareness of Challenges when Working with Parents Child Sexual Exploitation Domestic Abuse Effective Multi-Agency Working Effective Participation at Child Protection Conferences Emotional Harm Graded Care Profile and Parenting Capacity Managing risk when working with Children and Young People who have experienced Child Sexual Abuse Neglect Parents with Mental Health Issues Physical Harm Reflective Supervision Restorative Approaches Safeguarding Disabled Children (Non- Specialist Professionals) Sexual Abuse Introductory Level Signs of Safety 2-Day Training Substance Misuse within the Family Understanding the Importance of Attachment in Assessment

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Links to useful resources

298. New CADS phone line

Children’s Advice and Duty Service (CADS) – what to do if you need to make a call

If you are a professional concerned about a child in Norfolk and want to speak to someone, you can call the Children’s Advice and Duty Service, on our direct line 0344 800 8021. If you are a member of the public you can do this through our Customer Service Centre on 0344 800 8020. For any call raising concerns about a child, CADS will ask: • all of the details known to you/your agency about the child; • their family composition including siblings, and where possible extended family members and anyone important in the child’s life; • the nature of the concern and how immediate it is; • Any and what kind of work/support you have provided to the child or family to date.

They will also need to know where the child is now and whether you have informed parents/carers of your concern. • Consent: It is good practice and the expectation that you seek consent from parents. We acknowledge that there are occasions when to do so could put a child at risk or undermine the investigation into a serious crime. In these instances, we would accept a call without consent from the parents. Reasons for not seeking consent should be clearly stated when speaking with CADS and recorded on internal systems for your records.

The service will run Monday to Friday from 8am to 8pm. You can continue to contact our Emergency Duty Team on 0344 800 8020. If you think it is an emergency call 999

For more information see the Norfolk Threshold Guide https://www.norfolklscb.org/people-working-with-children/threshold-guide/

299. Care and Support Jargon Buster

There is a lot of jargon in social care and ‘think local act personal’ is committed to busting it. Our Care and Support Jargon Buster is an A-Z directory of Plain English definitions of the most commonly used words and phrases in health, social care and housing. Winner of the Plain English Campaign Award 2013, it has remained, year on year, our most popular product.

TLAP Care and Support Jargon Buster

You can add the jargon buster to your website, email us jargon not already included and join the Plain English campaign Jump back to start

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300. NHS Healthy Apps Library

How we assess apps Our Digital Assessment Questions make sure only safe and secure apps and digital tools are hosted in the NHS Apps Library. App providers may need to show evidence that their products pass our tests in areas such as clinical safety, data protection, security and usability, and how anyone using them could see benefits to their health and wellbeing.

Pre-qualification App providers must answer our pre-qualification questions before they can put their product forward for full assessment and be considered for the NHS Apps Library. We currently focus on patient-facing apps that help with social care, cancer, maternity, mental health or long- term conditions such as asthma and diabetes.

Eligibility All apps must have approval from the correct regulatory body, for example the Medicines and Healthcare Products Regulatory Agency, which makes sure that medical devices work and are safe to use.

Evidence of Outcomes These questions make sure all apps are doing what they are supposed to do, and we ask app providers to show us how their product improves health and wellbeing.

Clinical Safety Our clinical safety questions make sure app providers have taken all appropriate action to keep safe any patients using their product. For example, with an app that reminds patients to take their medication, app providers must give evidence that shows any risk of these reminders being incorrect has been completely removed or made as low as possible.

Please note some apps are free to download and use but some have charges attached https://apps.beta.nhs.uk/?page=1

Filter apps by category • Cancer Dementia Dental Diabetes • First aid GP Health records Healthy living • Learning disabilities Mental health Online community • Pharmacy Pregnancy and baby Respiratory Sleep Other • Jump back to start

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301. 5 Year Health & Care Plan Entered 2019

Developing the five year plan for health and care in Norfolk and Waveney

Norfolk and Waveney Health and Care Partnership are developing a five year plan for health and care services in Norfolk and Waveney. The plan will set-out how N and W HCP will deliver the ambitions of the NHS Long Term Plan (www.longtermplan.nhs.uk) and the local priorities, including the Health and Wellbeing Strategy. In fact, all health and care partnerships across the country (both Sustainability and Transformation Partnerships and Integrated Care Systems) are developing plans for their areas.

N and W HCP regularly talk to the public, patients, service users, the staff and partner organisations about how N and W HCP can improve care. As a result, N and W HCP have a wealth of feedback from different groups of people that N and W HCP are using to help develop the five year plan. Healthwatch Norfolk has also done some early engagement to help us develop the plan and you can read their report here: www.healthwatchnorfolk.co.uk/wp-content/uploads/2019/07/LTP-Report-Final-report.pdf.

N and W HCP want to carry on the conversation with partners and the public. Today N and W HCP are launching a new website to ‘crowdsource’ ideas about what people would like to see in the plan. Take a look here: https://ingoodhealth.dialogue-app.com/.

Anyone can sign-up to put forward their ideas for making Norfolk and Waveney a healthier place to live and to comment on other people’s suggestions. N and W HCP’ will use the feedback N and W HCP get to help develop the plan over the summer, before N and W HCP submit a first draft to NHS England towards the end of September. There will be further opportunity for engagement and discussion as N and W HCP finalise the plan during the autumn.

N and W HCP would really appreciate your support with encouraging the public, your patients and service users, and your networks to get involved and share their ideas about how N and W HCP can make Norfolk and Waveney a healthier place to live. N and W HCP would of course welcome your ideas too – by posting them on the crowdsourcing website N and W HCP can galvanise a debate about how N and W HCP can best improve care.

In addition to crowdsourcing ideas online, N and W HCP will also be talking to some groups face-to-face to get their feedback – N and W HCP ’will be focusing on those groups who are less likely to engage online.

Thank you in advance for your help. Rt Hon. Patricia Hewitt, Independent Chair of the Norfolk and Waveney STP .

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302. Strengths-based Practice Framework

Strengths-based social work: practice framework and handbook

The framework and handbook support social workers and social care professionals in applying a strengths-based approach to their work with adults.

This publication includes development of a practice framework for strengths-based social work with adults. The framework is supported by a practice handbook which outlines what is a strengths-based approach, its legislative context, the necessary skills and the enablers for it to be implemented. The handbook also has a range of examples of strengths-based interventions, with reflection on why they are strengths-based and how the practice framework can be applied to them, in addition to providing useful resources and links for practitioners. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_ data/file/778134/stengths-based-approach-practice-framework-and-handbook.pdf

303. Free Social Work Tools

Links to two websites containing useful tools and resources for direct work with children and adults by social workers http://www.socialworkerstoolbox.com/ https://www.onestopsocial.co.uk/social-work-social-care-resources/

304. Safeguarding Adults Board Website Safeguarding is preventing the physical, emotional, sexual, psychological and financial abuse of adults who have care and support needs and acting quickly when abuse is suspected. It can also include neglect, domestic violence, modern slavery, organisational or discriminatory abuse.

Adult Social Services is the lead organisation in preventing and identifying possible abuse, and as part of this work it hosts Norfolk’s Safeguarding Adults Board.

Please go to

Norfolk Safeguarding Adults Board (NSAB) then click on news Jump back to start

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305. Norfolk Community Directory New Guidelines The Norfolk Community Directory (www.norfolk.gov.uk/directory) is an online directory that anyone can search for community clubs, groups and services across Norfolk. People can search using keywords or their location. They can narrow the results to get a list of organisations near their postcode or include the whole of Norfolk. If you provide a service or run a club or group, you can: • Create listings for your club/group/service • See where there are gaps for a club/group/service and set one up • See what is available in an area already before setting up a similar club/group/service

Register for an account to get listed in the Directory. It’s free. Visit communitydirectory.norfolk.gov.uk/RequestLogin and add your username and contact details, plus the name of the organisation that you want to add. Our admin staff will check that your organisation fits into the categories for the directory. If we accept your request, you’ll then receive an email with further instructions for completing your sign up. You’ll then be able to add your first listing. About your privacy The contact details you register with us are private. Only the information you provide when you create a ‘service’ listing in the Directory is shared with the public. Help people to find your listing Here are some tips to help make your listing easier to find: • Keep the description short and to the point • Check for misspellings • Use keywords and key phrases that describe what you do. Think about the words or phrases that people might use when they are searching • Keep your information up to date

Keeping your information up to date Every 6 months we’ll email you and ask you to let us know that your record is up to date. It’s easy to do. Just sign in, check your record(s) and click ‘Update’. If you don’t do this, we’ll send you some reminders but if you haven’t updated after a few months we may remove your information.

Don’t have an email account? Family and friends might be able to help you set up your own email account. The library service has volunteers who can help with computer skills using the library’s computers or your own mobile device, like a smartphone or tablet. Ask at your local library. Need some help? If you can’t use an email account or if you need help to register contact Debra Lawrence- Bell at [email protected] or call 07770 432858 Jump back to start

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306. LILY website Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the 'No Lonely Day' initiative and encourages our residents to develop friendships and engage in our local community. Lily has a strong focus on community development, by: • helping groups to arrange activities and encouraging volunteering • providing community events and onsite information sessions • providing support for employers, schools, and colleges Accessing Lily You can access Lily in a variety of ways: • the Lily online directory www.asklily.org.uk • by emailing [email protected] • by telephoning 01553 616200 option 6 • at community groups, locations and events • home visits from a Lily advisor

Why use the Lily online directory? The Lily online directory lists organisations, services and activities that help people to live healthy, active and independent lives. It is expanding to include more and more information relevant to adults of all ages. Topics include: Things to do Care and support for you Housing and care homes Caring for others Transport and getting around Staying safe Learning, work and volunteering Advice and advocacy Health and wellbeing Childcare and family support Money matters Lily in your community

Lily advisors Our Lily advisors are from five local voluntary organisations: • West Norfolk Befriending • West Norfolk Carers • West Norfolk Deaf association • Family Action Swaffham • West Norfolk Mind Adults over the age of 18 who are lonely and socially isolated can be referred to us and have up to five one-to-ones with a Lily advisor who will identify any barriers and support them to connect with our community. Jump back to start

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307. Healthy Aging Toolkit

Norfolk County Council publishes Healthy Ageing Toolkit Norfolk County Council has produced a Healthy Ageing Toolkit to support older people to stay safe and well at home this winter: www.norfolk.gov.uk/healthyageingtoolkit The Healthy Ageing toolkit is designed for anybody who is supporting older people in the community, including families, carers and older people themselves. The toolkit outlines key information about how to: • Proactively recognise people living with frailty and/or dementia at an early stage • Signpost older people to information and advice about these conditions and healthy ageing in general • Work together to link older people, especially those with frailty and/or dementia, into local services that can help them to enjoy the best possible quality of life and remain safe and well at home The toolkit was developed in collaboration with members of the Norfolk and Waveney Healthy Ageing Steering Group. The Healthy Ageing Toolkit forms part of NHS and Public Health England's Help Us Help You Stay Well This Winter campaign.

Healthy Ageing - we need your support! We need your support to promote the Healthy Ageing Toolkit. Cold weather can be tough for everybody, but it’s especially hard for people aged 65 and over. This winter, Norfolk County Council has worked with NHS, District Councils and Third Sector colleagues to produce a healthy ageing toolkit. This toolkit sets out some practical ways that we can all work together to enable older people to stay safe and well at home this winter. The toolkit is free for anybody to use: www.norfolk.gov.uk/healthyageingtoolkit

New ways of working Healthy Ageing is part of Norfolk County Council’s Promoting Independence strategy and sits alongside the Living Well approach.

Promoting Independence ASSD’s vision is ‘Supporting people to be independent, resilient and well’. To achieve this vision, we have a strategy – Promoting Independence – which is shaped by the Care Act with its call to action across public services to prevent, reduce and delay the demand for social care. The strategy has three main elements: Prevention and early help; Staying independent for longer and Living with complex needs.

The Living Well approach A key project within Promoting Independence is Living Well – a new strengths-based approach to social work It builds on the Council’s ‘Caring for our County: A vision for Norfolk in 2021’ and aligns with other developments across the Council to take a locality and community-based approach. Jump back to start

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308. E-bug Educational Resource Entered April 2019 e-Bug is a free educational resource for classroom and home use and makes learning about micro-organisms, the spread, prevention and treatment of infection fun and accessible for all students.

Throughout these teacher sections you will find • detailed lesson plans • fun student worksheets • extension activities • animations • Activity demonstrations • MS PowerPoint presentations to assist with the more difficult aspects of microbiology.

All activities and plans have been designed to complement the National Curriculum. The student pages complement the teacher resources by providing online games, revision pages and lots more to continue the learning experience at home. http://www.e-bug.eu/eng_home.aspx?cc=eng&ss=1&t=Welcome

309. R,S &HE Guide for Parents Entered August 2018

From September 2020, all primary age children will learn relationships education and health education, and all secondary age children will learn relationships & sex education (RSE) and health education. These guides are to help parents know more about these subjects and are related to the guidance Relationships education, relationships and sex education (RSE) and health education.

They have also produced some guides that schools can issue to parents https://www.gov.uk/government/publications/relationships-sex-and-health-education- guides-for-schools

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310. Data Analysis in Childrens Care Entered August 2019

Data visualisation in children's social care (Coram) While local authorities are producing some good quality analysis about children's social care from the vast amount of data that is collected, data visualisation could help make predictions about the future, particularly in smaller local authorities. This is according to new Nuffield- funded research published by Coram. A key insight from the research was that people tend to engage with and better understand data portrayed as a map. Dynamic maps that show movement present a great deal of information in a more accessible and impactful form and were found to be an effective way to gain a clear picture of children’s journeys through the social care system.

311. Serious Case Review Entered August 2019

NSCB Have published the report for the Serious Case Review which concerns two babies from two different families both of whom died when they were less than two months old whilst sleeping with parents who were under the influence of alcohol and other drugs. The circumstances leading up to the deaths of the babies have been considered separately and individually nut one Serious Case Review Panel and one lead Reviewer has undertaken this work so that common themes can be identified, and one set of recommendations produced.

For full details of the report please see https://www.norfolklscb.org/people-working-with-children/serious-case-reviews/

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312. Guide for children affected by parental drug use

A guide for local authorities and substance misuse services to help them work together to safeguard and promote the welfare of children https://www.gov.uk/government/publications/safeguarding-children-affected-by- parental-alcohol-and-drug-use#163961_20181206090716

Details Local authorities and substance misuse services can use this guidance to: • understand more about parental alcohol and drug use and how it affects children • understand the implications of Working together to safeguard children for substance misuse services • improve joint working between local authority adult and children’s social care services and substance misuse services • develop joint protocols between alcohol and drug treatment services and adult and children’s social care services This guidance replaces the previous Public Health England (PHE) guide for local authorities on developing protocols between alcohol and drug treatment and children and family social care services. It complements PHE’s parental alcohol and drug use toolkit and supports cross- government policy and programmes on improving outcomes for families and children affected by parental alcohol and drug use.

313. Carers Action Plan 2018-20

This action plan outlines the cross-government programme of work to support carers in England over the next two years and builds on the National Carers Strategy. It retains the strategic vision for recognising, valuing and supporting carers from 2008, which has been the vision of successive governments. It sets out this Government’s commitment to supporting carers through 64 actions across five priorities emerging from the carers' Call for Evidence. The actions focus on delivery and tangible progress that can be made in the near future and give visibility to the wide range of work that is planned or already underway across government to support carers, their families and those they care for. https://www.gov.uk/government/publications/carers-action-plan-2018-to- 2020#163961_20180619125707

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314. Case study for Outstanding Childrens Services

North Lincolnshire’s Whole Council Approach The LGA has published a case study on North Lincolnshire Council and their approach to improvement in Children’s Services

315. Self-neglect and Hoarding Strategy Norfolk SAB is pleased to announce publication of its revised Self-neglect and Hoarding Strategy (2.0).

This revised strategy aims to be part of the growing work around early intervention and preventative agendas. As such it directs collaborative multi-agency discussions of self-neglect and/or hoarding cases to the Early Help Hubs (EHH). To encourage a more preventative approach to cases of self-neglect and/or hoarding, the trigger point for taking a case to the EHHs is level 2 (image 4 upwards) on the Clutter Image Rating Scale (CIRT).

Published alongside the strategy is a Practitioners Guide. This slim guide is intended as a toolkit to support practitioners from a range of agencies with management of cases where an adult is deemed to be at risk due to self-neglecting and/or hoarding behaviours

Click here to download a copy of the revised strategy

316. #knifefree campaign The Government has just launched a new communications campaign, aimed at reducing knife crime. The #knifefree campaign aims to change the attitudes and behaviours of young people aged between 10-21 years old in the East of England, through telling stories of real young people who have made the decision to not carry a knife

Posters and support material is available to download from here Jump back to start

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317. Children in Need Statistics 2017-18 Entered May 2019

National and local authority outcomes tables for children in need in England have been published. The outcomes tables show figures that result from matching the children in need census to the national pupil database (NPD). These tables show children in need by: free school meals; special educational needs (SEN); attainment; absence; and exclusions.

Characteristics of children in need: 2017 to 2018 (Department for Education (DfE))

318. Families Facing Adversity Report

Children living in families facing adversity can struggle to access support NSPCC new report helps professionals understand and support young people whose parents are affected by domestic abuse, substance misuse and mental health problems

Key Findings Children and young people talked about the impact living in a family facing adversity has on their wellbeing. Effects can include: mental health problems, poor performance at school, self-harm, suicidal thoughts and feelings, struggling to build and maintain relationships with friends or partners.

Some young people living in families facing adversity told us about taking on caring responsibilities for themselves, their siblings and/or their parents. However, many do not see themselves as young carers and are unaware of the support available to them.

Young people living in families facing adversity can experience difficulties getting the support they need. This might be because they don’t feel able to talk to their parents about how things are affecting them, or because they’re concerned about what will happen if they tell someone.

They may worry: • about themselves or their siblings being taken into care • their parents will be unable to cope if the family is separated • their parents’ problems will get worse if the family is no longer together

For the full report please see https://www.nspcc.org.uk/ Families Facing Adversity Report

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319. Updated Neglect Strategy The NSCB Multi-Agency Neglect Strategy has recently been revised and updated. The overarching aim of the strategy remains the same:

“In Norfolk we aim to ensure that there is early recognition of neglect. We will work with families in a positive and empowering way, keeping a clear focus on the impact of neglect on the child. From early support to statutory intervention, there will be appropriate, consistent and timely responses across all agencies working together. The strategy should inspire all those working with children and their families to achieve this: thereby contributing to improved long-term outcomes for children.”

Key changes and updates are as follows: • Updated child protection plan figures for Norfolk • Recent comments from the Ofsted inspection of Children’s Services in 2015, noting early signs of improvements in the approach to Neglect • Specific reference to the range of resources and publications about Neglect that are available here on the NSCB website • The top principle makes clear that ‘tackling neglect is everyone’s responsibility’ • The core objectives of the strategy have been clarified • Section 8 has been substantially amended, particularly in relation to the Graded Care Profile (GCP) and expectations around its use; it clarifies that any professional working in a team around a child can complete the GCP and it should not be seen as a tool solely used by health and social care professionals • Updated governance, monitoring and evaluation arrangements.

More information from http://www.norfolklscb.org/people-working-with-children/information-on-neglect/

320. Home Education Increase Report

Skipping school: invisible children. How children disappear from England's schools (Children's Commissioner) This report examines what happens children in home education who do not show up in school records. It explores what we know about the growth in home education: what is driving it, the impact it is having on children and what should be done to address it.

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321. Commissioner reports on ‘toxic-trio’ "Are they shouting because of me?" Voices of children living in households with domestic abuse, parental substance misuse and mental health issues (Children’s Commissioner) This report presents the views of children being supported by three projects (based in London, Doncaster and Hertfordshire), all set up to support children and families living in households with mental health, parental substance misuse and domestic abuse.

Estimating the prevalence of the. 'toxic trio'. Evidence from the adult psychiatric morbidity survey. Vulnerability technical report 2 (Children's Commissioner) New quantitative analysis on the numbers of children in England living in households where the ‘toxic trio’ of factors affecting adults may be present. The ‘toxic trio’ is the interaction of: • Domestic violence and abuse (DV&A) within the household • Parental substance misuse (alcohol or drugs) • Parental mental health issues

322. Children’s Well-being Report Children’s well-being and social relationships, UK: 2018 Office for National Statistics How children aged 0 to 15 years in the UK are coping in a range of areas that matter to their quality of life, reflecting the circumstances of their lives and their own perspectives.

Children’s quality of life is monitored using a set of 31 headline indicators designed to shed light both on their current well-being and on their future prospects. The measures include objective data (for example, participated in sport in the last week) and subjective data (such as happiness with appearance). The aim is to provide a holistic view of life in the UK for children reflecting both the circumstances of their lives and their own perspectives. This article focuses on family and social relationships but the full set of 31 measures, which includes the latest data for all the indicators where available. https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/articles/measuringnati onalwellbeing/march2018

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323. Unexplained Exits from Schools Report Entered June 2019 The Education Policy Institute (EPI) has published comprehensive analysis of unexplained pupil exits from English schools, using over a decade’s worth of Department for Education data. The research improves on estimates of the potential size of so-called “off-rolling” in the school system – where schools informally remove pupils in order to boost GCSE results, or for other reasons. The report is being published as a working paper, with an open consultation on the methodology used Unexplained pupil exits from schools: a growing problem? Working paper (Education Policy Institute (EPI))

Key findings - Prevalence of unexplained pupil exits from school rolls Over the past decade, a considerable number of pupils have left school rolls in England, moving to a different school or leaving the state school system completely, for entirely unknown reasons: • The proportion of pupils that have left school rolls with no explanation is highest in the most recent cohort in our study – those expected to have completed year 11 in 2017. • In this most recent school year group, as many as 8.1 per cent of the entire pupil population were subject to moves that cannot be accounted for (with over 55,300 exits by 49,100 pupils).

Schools with the most unexplained pupil moves The trend of pupils moving off school rolls without a family reason is highly concentrated in a small number of schools: • Just 330 schools in England – 1 in 20 (or 6 per cent of schools) account for almost a quarter (23 per cent) of the total number of unexplained pupil exits in the school system, in the 2017 cohort.

Pupil groups most likely to experience unexplained exits from school rolls Several vulnerable learner pupil groups are particularly likely to leave schools’ rolls for unknown reasons. Such moves are not accounted for by changes in care placements or changes of address. The following have been subject to an unexplained exit: • 1 in 3 pupils in contact with the social care system. • 1 in 7 disadvantaged pupils (those ever eligible for free school meals). • 1 in 8 pupils from black ethnic backgrounds. • 1 in 8 pupils with low attainment at primary school. • 1 in 3 pupils who have experienced an official permanent exclusion, or 1 in 5 of those who have experienced an official fixed period exclusion. • 2 in 5 pupils of all pupils who had experienced a high number of authorised school absences during their time at secondary school.

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324. Schools Exclusions Report Entered July 2019

School exclusions in England report published The Department for Education (DfE) has published a review of school exclusion in England. The review includes a section on safeguarding which recommends: regulations and guidance should be changed to ensure social workers are notified when a child receiving support from children's services is moved out of their school; real-time information on exclusions and other moves out of education should be routinely shared with Local Safeguarding Children Boards; and the DfE must take steps to ensure there is sufficient oversight of schools’ use of alternative provision.

Further information: Timpson review of school exclusion (PDF)

325. Mental Health in Schools Report Entered May 2019 https://www.cambridge.org/core/journals/the-british-journal-of- psychiatry/article/prevalence-of-mental-health-problems-in-schools-poverty-and-other-risk- factors-among-28-000-adolescents-in- england/0B3D956F9044FD3E7877F924C92756F7/core-reader

Abstract Current mental health provision for children is based on estimates of one in ten children experiencing mental health problems. This study analyses a large-scale community-based dataset of 28 160 adolescents to explore school-based prevalence of mental health problems and characteristics that predict increased odds of experiencing them. Findings indicate the scale of mental health problems in England is much higher than previous estimates, with two in five young people scoring above thresholds for emotional problems, conduct problems or hyperactivity. Gender, deprivation, child in need status, ethnicity and age were all associated with increased odds of experiencing health difficulties

326. Troubled Families Briefing Paper

Troubled Families is a programme of targeted intervention for families with multiple problems, including crime, anti-social behaviour, truancy, unemployment, mental health problems and domestic abuse. Local authorities identify ‘troubled families’ in their area and usually assign a key worker to act as a single point of contact. Central Government pays local authorities by results for each family that meet set criteria or move into continuous employment. This House of Commons Library briefing looks at the design, policy debate, outcomes and results of the Troubled Families programme in England, a targeted family intervention programme run by local authorities. https://researchbriefings.parliament.uk/ResearchBriefing/Summary/CBP- 7585#163961_20180725123800 Jump back to start

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327. Report on Early Intervention

Realising the potential of early intervention Published 30 Oct 2018 This major report sets out a bold plan of action to ensure effective early intervention is available to the children, young people and families who need it most. https://www.eif.org.uk/report/realising-the-potential-of-early-intervention

Early intervention is as pertinent to societal concerns today – rising health and social inequalities, mental health problems among children and young people, declining social mobility – as it ever was. However, the context for this agenda has changed significantly in recent years. Funding pressures mean councils are struggling to maintain early help and wider preventative services. Questions are being asked about what early intervention can realistically be expected to achieve against a backdrop of rising demand for support and growing concerns about childhood vulnerability. While the case for early intervention is strong, the way ahead is not yet secure or mapped out. This foundational report sets out the current state of play for early intervention, including how it works to support child development and to improve outcomes for children and young people. It highlights significant barriers within the current system that inhibit the potential of early intervention, and a set of key actions – four at the national level, two at the local level – that are required to really push this agenda forward.

328. New Safeguarding Children Guide

“Nothing is more important than children’s welfare. Children who need help and protection deserve high quality and effective support as soon as a need is identified. We want a system that responds to the needs and interests of children and families and not the other way around. In such a system, practitioners will be clear about what is required of them individually, and how they need to work together in partnership with others.”

The Department for Education have updated

Working together to safeguard children

Statutory guidance on inter-agency working to safeguard and promote the welfare of children.

Working Together to safeguard children 2018 Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

329. Mental Capacity 16+ Nice Guideline

Decision-making and mental capacity: NICE guideline

NICE has published a guideline on decision-making in people 16 years and over who may lack capacity now or in the future. The guideline aims to help health and social care practitioners support people to make their own decisions where they have the capacity to do so. It also helps practitioners to keep people who lack capacity at the centre of the decision-making process.

Further information: Decision-making and mental capacity (PDF)

330. Report on Screen-Free Learning

While digital devices have become commonplace during family time in most homes, studies show that screen-free activities have a positive impact on children’s development and health in a wide range of areas, including social skills, physical exercise, sleep and academic performance.

Research from Action for Children found that nearly a quarter of parents struggle to get their children to “unplug” and take part in activities away from television, phone and computer screens. When asked which behaviour they found most difficult to control in their children, parents said they struggled to limit technology-based activity (23%) more than getting them to eat healthily (19%), go to bed on time (18%) or do their homework (10%).

Kettler have posted on-line some guidance and advice around screen-free learning https://www.kettler.co.uk/screen-free-learning/

331. Support Care Leavers in FE These resources are for colleges in England that want to review and improve their support for Looked After Young People and Care Leavers. They consist of four key parts: • A guide for colleges which includes information about who LAYP/CLs are, the kinds of challenges they face, their rights and entitlements to support, and what staff need to be aware of when working with LAYP/CLs. • A set of templates and examples of documents and resources which colleges can use to provide effective support to LAYP and CLs, and which are referred to throughout the guide. • A pack of training materials which can be adapted and used by designated members of staff to raise awareness of the needs of LAYP/CLs across their college. • A staff induction video which was made by a group of Care Leavers to raise college staff’s awareness of the experiences of LAYP and CLs

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332. Children and Social Work act 2017 The Children and Social Work Act 2017 has now received Royal Assent the Bill has three main purposes: • Improving decision making, and support for looked after and previously looked after children in England and Wales. • Improving joint work at the local level to safeguard children and enabling better learning at the local and national levels to improve practice in child protection. • Enabling the establishment of a new regulatory regime specifically for the social work profession in England This link will connect to the notes connected to the bill as it went through parliament; - Explanatory notes Children and Social Work Act 2017

333. Knowyournormal Autism In October 2016, 18 young people with autism sat in a room discussing what they thought was the biggest issue for autistic young people at that moment – and unanimously agreed that it was mental health. Together with UCL’s Centre for Research in Autism and Education, we (Ambitious about Autism Youth Patrons) designed and undertook research about young people with autism to gain an insight into their experience of mental health. The findings were upsetting to say the least, with four out of five saying they have experienced mental health issues, but only4% being extremely confident in knowing who to ask for help. Download their report, which summarizes the key findings of the research around young people with autism's experience of mental health. You can read the full research paper here. Ambitious about Autism Website https://www.ambitiousaboutautism.org.uk/the-research

334. Young People’s Health The Association for Young People's Health works closely with policymakers, young people, practitioners and researchers to promote awareness about young people’s health needs. They have published an update which sets out the latest policy and practice debates, recent data on trends, and recommendations for ‘where next’.

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335. Child Health Profiles Entered April 2019

Public Health England has published the Child Health Profiles for 2019 pdfs which present data across key health indicators of child health and wellbeing. The profiles provide an annual snapshot of child health and wellbeing for each local authority in England and sit alongside an interactive version which is available for both local authorities and CCGs

Key Findings for Norfolk Overall, comparing local indicators with England averages, the health and wellbeing of children in Norfolk is better than England. The infant mortality rate is similar to England with an average of 29 infants dying before age 1 each year. Recently there have been 18 child deaths (1-17 year olds) each year on average. Public health interventions can improve child health at a local level. In this area: • The teenage pregnancy rate is similar to England, with 285 girls becoming pregnant. • 13.5% of women smoke while pregnant which is worse than England. • Breastfeeding data is not available for this area. • The MMR immunisation level does not meet recommended coverage (95%). • Dental health is better than England. 15.4% of 5 year olds have one or more decayed, filled or missing teeth. • 9.3% of children in Reception (similar to England) and 18.2% of children in Year 6 (better than England) are obese • The rate of child inpatient admissions for mental health at 85.3 per 100,000 is similar

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Breckland Early Help Monthly Bulletin September 2019

336. Equality Advisory & Support Service

Do you need advice? Have you been...? Made redundant because of your age or disability? Refused housing because of your race? Treated differently because of pregnancy & maternity, religious beliefs or your sexual orientation? http://www.equalityadvisoryservice.com/app/home

What do we do? The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. We can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide face to face advice to local users of their services.

Some examples of the types of issues we have advised on: • A disabled individual who was trying to update banking details through the use of an interpreter at his local high street bank. • An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer. • An individual who was unhappy about the way that the younger clientele at work treated him and spoke to him because he was an older person. • A Trans individual, who had transitioned from male to female, who worked for a security company and reapplied for a security pass only to discover that the process for renewing her pass had disclosed the fact she had undergone gender reassignment surgery. • A pregnant woman who was advised by a leading restaurant chain to breast feed her baby in the toilet and not in the restaurant as she was causing offence.

Contact Details/Opening Times The EASS helpline is open Monday to Friday 9am to 7pm and Saturday 10am to 2pm. We can be contacted in one of the following ways: • Freephone Telephone 0808 800 0082 • Text phone 0808 800 0084 • Email us using the form on http://www.equalityadvisoryservice.com/app/ask Our freepost address: FREEPOST EASS HELPLINE FPN6521

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337. Citizens Advice Contacts

Main locations web site links • Norfolk Citizens Advice (Kings Lynn) • Norfolk Citizens Advice (Great Yarmouth) • Norfolk Citizens Advice (North Walsham) • Norfolk Citizens Advice (Attleborough) • Norfolk Citizens Advice (Wymondham) • Norfolk Citizens Advice Bureau (Norwich) • Citizens Advice Fakenham http://www.midnorfolkcab.org.uk/contact.html Dereham Watton Holt

Outreaches Website links • Marham Outreach • Reepham • Lawson Road Health Centre • Cromer Outreach • Aylsham Drop In • Stalham Outreach • Cromer Foodbank Outreach • http://www.midnorfolkcab.org.uk/contact.html Swaffham Sheringham Sheringham Foodbank Melton Constable Jump back to start

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338. Borrow eBooks from the Library Borrow eBooks and eAudio books from Norfolk Libraries using the brand-new Libby app from OverDrive.

To borrow and download eBooks and eAudio books from Norfolk Libraries, all you need is your Norfolk library card, you sign up with your library card number and PIN. If you’re not already a member of Norfolk libraries, you can visit any library in Norfolk to join, or join online at www.norfolk.gov.uk/libraries You can borrow eBooks on your tablet by downloading the new Libby App from your device’s App store. For more information about Libby and to watch an introductory video visit https://meet.libbyapp.com.

339. Reducing Parental Conflict Hub

The Early Intervention Foundation are an independent charity and What Works Centre which champions and supports the use of effective early intervention for children with signals of risk. EIF receives support for our activities from a wide range of funders, including individual donors, businesses, charitable trusts and foundations and local and national government. Some of this funding goes towards our core running costs, while most is used to fund projects on key issues:

Families: supporting relationships, parents and the early years Promoting social and emotional skills and resilience High risk: protecting vulnerable children and young people Creating system change to support early intervention

Investing in early intervention

The charity hosts the Reducing Parental Conflict Hub This hub is for local leaders, commissioners, practitioners and researchers who are looking to reduce the impact of parental conflict on children. It provides a central repository of key 'what works' evidence and tools, including why parental conflict matters for children's outcomes, and guidance on how to take action. The hub will continue to grow as new evidence and tools are created. http://reducingparentalconflict.eif.org.uk/ Jump back to start

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340. Leaflets and poster service

Norfolk’s living well website offers a wide range of free, high quality health promotion materials to display and distribute in your community.

If you work in a health or community setting you play an important role in helping people to make informed choices about their lifestyle. Printed materials such as leaflets and posters act as handy visual prompts and are a useful way to complement information given verbally. Displaying posters on noticeboards or in communal areas such as waiting rooms enables you to proactively promote the campaigns that are most important to your community. Leaflets can be taken home to be digested at the reader’s own pace and saved for future reference – as well as acting as a tangible reminder to act on any advice that may have been given.

Most items also have a downloadable file, so you can view the content before you order (we’ll always try to keep items in stock but if for reasons beyond our control an item is unavailable, you may wish to print this file off as an alternative).

To see the full catalogue, go to http://brochure.norfolkslivingwell.org.uk/leaflets-and-posters

If you think something is missing drop a line to request a new item.

341. NHS Self Help Leaflets There are a wide range of self-help leaflets available which cover many issues, including mental health and common experiences (e.g. health anxiety, and sleeping problems). Each leaflet is available in a wide range of formats, including easy read, large print, British Sign Language and Audio. The leaflets are listed on the Northumberland, Tyne and Wear NHS foundation website. https://web.ntw.nhs.uk/selfhelp/

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342. Helping Workless Families Policy The DWP has published proposals to improve the outcomes for children who grow up in workless families and face multiple disadvantages. The Paper sets out plans to improve support given to workless families and their children to overcome the complex problems the face. They include the next phase of the Troubled Families Programme, a new programme to reduce parental conflict, enhancing the role of Jobcentre plus in working with partners to identify people with complex need and great support to help those with drug and alcohol dependencies. The paper can be downloaded from improving-lives-helping-workless-families

343. Family violence links to youth offending The relationship between family violence and youth offending Councils only want the best for the children and young people in their communities, but many children struggle to cope with the challenges they experience. Facing continuous family violence and without recourse to adequate help when they need it, we know that some young people go on to be involved in the youth justice system.

As local leaders councils play a key role in reducing youth offending, bringing together partners through their strategic and operational role spanning enforcement, early intervention, prevention in relation to youth offending and the provision of support to victims of violence. By understanding the risk factors and commissioning interventions that support the protective factors, the link between family violence and youth offending can be broken.

See the full report at https://www.local.gov.uk/relationship-between-family-violence-and- youth-offending

344. Harmful Sexual Behaviours NSPCC, Research in practice and Professor Simon Hackett have developed and published a Harmful Sexual Behaviours Framework. This framework aims to help local areas develop and improve multi-agency responses to children displaying harmful sexual behaviours (HSB). It seeks to provide a coordinated and consistent approach to recognising both the risks and the needs of this vulnerable group. The framework can be downloaded from Harmful Sexual Behaviours Framework

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345. Evaluation of ‘See Me Hear Me’ The University of Sussex has published a suite of documents on the pilot and evaluation of the 'See Me, Hear Me' Framework, on behalf of the Office of the Children's Commissioner. The framework sets out a child-centred multi-agency approach for preventing sexual exploitation of children.

346. Commissioning support for troubled families This guide to commissioning parenting and family support, published by the Early Intervention Foundation (EIF), summarises the evidence to help support Troubled Families coordinators to ensure that families with complex needs receive the right evidence-based support in priority areas, such as parenting. The report provides background information on parenting in adverse circumstances and guidance on effective commissioning, evidence- based interventions and providing value for money. The slide pack, ‘Evidence to support the business case’, brings together and signposts a range of existing evaluation evidence and resources on the business case for parenting and family support.

For more information see Commissioning parenting and family support for Troubled Families

347. Reports on Sexual & Reproductive Health

Public health England have produced two new LG Inform reports, showing a range of charts exploring key measures of sexual health, HIV, reproductive health and teenage pregnancy. Sexual and reproductive health have strong associations with mental wellbeing and social determinants of health. The reports are designed to be viewed for an area and a chosen comparison group from LG Inform's wide range. For example, they can be configured to report on Breckland

View the report for your area • Sexual Health • Reproductive Health

348. Rights & Law Guidance

Advice Now is an independent, not-for-profit website, run by the charity Law for Life: The Foundation for Public Legal Education. It provides accurate information on rights and the law. We believe that everybody should have access to clear and effective guidance to help them deal with law-related issues. It covers Benefits, Communications, Consumer Affairs, Education, Employment, Environment, Family, Government, Health & Social Care, Housing, Immigration, Money, and Police Transport & Travel. http://www.advicenow.org.uk/categories Jump back to start

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Breckland Early Help Monthly Bulletin September 2019

349. DBS Checking Guidelines Information regarding changes to identity (ID) checking guidelines. This is a clarification to the news story published on 2 October 2017

New ID checking guidelines are being introduced on 24 October 2017. These guidelines will apply to all applications for standard or enhanced checks.

The new guidelines will run in parallel with the existing guidelines from 24 October 2017 to 25 January 2018, when the existing guidelines will cease to apply.

We appreciate that you’ll need to make changes to relevant literature and inform your customers. Therefore, you can start using the new guidance from 24 October 2017, but have 3 months to transition fully to the new guidance.

The enhancement is being introduced so that DBS’s identity checking process is aligned with right to work checks. These state that employers must prevent illegal working in the UK by carrying out document checks on people before employing them to make sure they are allowed to work

350. County Lines Guidance

The Home Office have issued guidance about criminal exploitation of children and vulnerable adults: county lines

The guidance outlines what county lines (and associated criminal exploitation) is, signs to look for in potential victims, and what to do about it. It does not provide information about the entirety of the county lines issue.

The document is a supplement to an organisation’s existing safeguarding policies, to help identify and protect those exploited through this criminal activity. It’s also aimed at: • local partners in policing • local authorities • the voluntary sector https://www.gov.uk/government/publications/criminal-exploitation-of-children-and- vulnerable-adults-county-lines Jump back to start

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351. Unaccompanied migrant children

Unaccompanied migrant children and child victims of modern slavery, including trafficking, can be some of the most vulnerable children in the country. Unaccompanied children are alone, in an unfamiliar country and may be surrounded by people unable to speak their first language. Modern slavery includes human trafficking, slavery, servitude and forced or compulsory labour. Exploitation takes a number of forms, including sexual exploitation, forced labour, forced criminality, begging, organ harvesting and domestic servitude and victims may come from all walks of life. Local authorities have a duty to protect and support these highly vulnerable children. Because of the circumstances they have faced, unaccompanied migrant children and child victims of modern slavery, including trafficking, often have complex needs in addition to those faced by looked after children more generally. The support required to address these needs must begin as soon as the child is referred to the local authority or is found in the local authority area. It will be most effective where this support is provided through a stable, continuous relationship with the child. This guidance sets out the steps local authorities should take to plan for the provision of support for looked after children who are unaccompanied asylum-seeking children, unaccompanied migrant children or child victims of modern slavery including trafficking. Elements of this guidance will also be relevant for the care of looked after UK nationals who may also be child victims of modern slavery. For full details see Statutory Guidance Jump back to start

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352. Trading Standards Norfolk County Council Trading Standards offer a range of schemes to improve Community Safety.

No Cold Calling Zones A no cold calling zone is a designated area where the residents declare they will no longer accept traders calling at their homes without an appointment. https://www.norfolk.gov.uk/business/trading-standards/consumer-advice/no-cold- calling-zones

Alerts: Sign up to Trading Standards Consumer Alerts at: www.norfolk.gov.uk/scams

Consumer/Community Champions The initiative engages and involves local community members and organisations to ensure that the residents within their community have the information and knowledge to; • Recognise a scam and protect themselves from them • Say NO to Rogue Traders and ensure the vulnerable in the community is safe from them • Access advice and information on consumer issues https://www.norfolk.gov.uk/jobs-training-and-volunteering/volunteering/trading- standards-consumer-champions

Consumer Advice: For advice on your consumer rights, to report a scam or doorstep rogue trader contact the Citizens Advice consumer helpline on 03454 04 05 06

Friends Against Scams As part of Norfolk Trading Standards commitment to the National Trading Standards Scams Team we are taking forward the Friends Against Scams training programme to Norfolk.

Friends Against Scams aims to protect and prevent people from becoming victims of scams by empowering communities to "Take a Stand Against Scams". This is achieved by looking to tackle the lack of scams awareness by providing information about scams and those who fall victim to them. This information enables communities and organisations to understand scams, talk about scams and cascade messages throughout communities about scams prevention and protection.

We have a target of 600 Norfolk people to be registered as Friends Against Scams in the next year and to reach this target we will be offering sessions to Norfolk County Council Services, existing and new partners, organisations, charities, Third sector and community groups.

To arrange a training session or access the online session please go to; www.norfolk.gov.uk/friendsagainstscams Jump back to start

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Conditions and Privacy Policy

Terms and Conditions The information provided in our E-news is sent to us from various sources. We try to ensure the information is correct at the time of publication but there may be some inadvertent errors. Publication in our E-news does not necessarily constitute an endorsement of a service / organisation and we would advise you to take reasonable steps to check the services offered and organisation prior to using them – especially if you are referring children and young people to a service. Norfolk County Council cannot accept any liability for any services provided by a third party.

Privacy Policy In order to receive this bulletin and service directory your contact details will be held by a Partnership Officer on behalf of Norfolk County Council. Data held may include your name, email address, contact telephone number, name and address of your organisation & job title.

This data will be used to send you information which we believe will be of interest to you and includes details of services, upcoming events, courses and any other news and information applicable to partnership working or furthering the work of our early help service or your organisation.

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