CASE STUDY

UNIFIED DATA AND TELEPHONY BRINGS CONTINUITY OF SERVICE

MERSEYTRAVEL coming from benefits or Merseytravel is the Executive body that provides Location: , UK DealChallenge implementation: professional, strategic and operational transport January, 2014 Vertical: Transportation advice to the City Region Combined Business Partner: Authority. It is also the delivery arm, making Number of users: 800+ Indigo Telecom Solutions transport happen. The focus is on improving connectivity within the region and beyond, improving the customer experience from ticket buying to journey planning and maintaining the integrated transport network, including the Mersey Ferries and , to ensure it is fit for the BENEFITS future, accessible and safe. The aim is to make it world class. TECHNICAL

CHALLENGES The network is now enabled to handle the high levels of traffic required by Merseytravel, including data, The key objective for Merseytravel was to improve voice and video. the overall IT infrastructure for the company. Networking has been simplified, optimized and is more Merseytravel wanted to consolidate operations to a resilient, and also has the benefit of built-in security. single network.

They needed to complete this process while ensuring USER continuity of service to its customers. FINANCIAL EXPERIENCE By consolidating voice, A unified data and video, and data onto a telephony platform PRODUCTS AND SERVICES single IP network, makes it easier to Alcatel-Lucent OmniSwitch® 6900, 6850E Stackable Merseytravel has reduced maintain the network; LAN Switches the cost of therefore ensuring ® communications. customers receive an Alcatel-Lucent OmniPCX Enterprise Communication improved continuity of Server service.

WHY ALCATEL-LUCENT ENTERPRISE Merseytravel maintains a long and strong business “A flexible, resilient and reliable network relationship with the business partner, Indigo. The infrastructure is critical to ensuring that Alcatel-Lucent Enterprise products offered high Merseytravel can efficiently run its services on a 24 levels of functionality, capacity, and flexibility, and hour basis. The consolidation of networks has would guarantee that Merseytravel would be able to allowed us to maximise the return on our offer a robust, reliable and affordable service to investment whilst underpinning the provision of customers. Alcatel-Lucent Enterprise provided diverse services to the public of Merseyside.” Merseytravel with a single IP network, from a single Ian Hawkins, IT Service Delivery Manager. vender, covering voice, video, and data.

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