Find great staff TM The news & jobs magazine from Attractions Management

AM2 AM2.jobs 31 MAY 2017 ISSUE 79 Disney delivers ‘the impossible’ with debut of Avatar land

Disney has celebrated the launch these creations and say ‘how did of its new Avatar land at Animal they do that?’ I cannot give a better Kingdom, with the operator example of that then what we’re marking the occasion by hosting standing in front of right now.” a ‘Dedication of Pandora’ at the Avatar director James Cameron Orlando theme park. worked with Disney on the Based on the world of the 2009 creation, with Iger saying that Avatar movie, ‘Pandora – The his vision helped to “deliver the World of Avatar’ covers roughly 12 impossible.” acres (48,500sq m) and features “James Cameron could easily multiple rides and attractions, be a Disney Imagineer, I wish he entertainment, audio-animatronics, would be a Disney Imagineer,” 3-D holograms as well as retail, food said Iger, speaking on the creative and beverage outlets. process for the park. “He does The Valley of Mo’ara is Bob Iger (left) and James Cameron (right) attended the launch the impossible again, and again the US$500m (€446m, and again, merging wonderful £386m) attraction’s backdrop, with “At Disney we have a ‘how do they do storytelling with mind-blowing technology, its seemingly floating mountains and that standard’,” said Disney chair Bob Iger creating experiences that no one has seen bioluminescent rainforests creating an speaking at the dedication. “We love to build before. Avatar is a prime example of this.” iconic attraction for Animal Kingdom. things, to create things, and people look at More: http://lei.sr?a=N7T8M_A

Universal’s officially opens doors to the public

Universal is celebrating the launch of its caves, a family raft ride and slides long-awaited Volcano Bay waterpark, which coming from the top of the volcano. the operator has said will be a pioneer for “It’s been a six-year journey for us,” said the next generation of attractions. Dale Mason, vice president and executive art The waterpark replaces Wet N’ Wild director of speaking at Orlando following its closure on 31 the launch. “We set out to create something December and will “redefine the waterpark unique – a water theme park bigger and experience”, with everything from virtual better than anything else in the world. queueing to immersive theming. “We’re taking the level of immersion Featuring 18 attractions across four that we’ve done for many of our themed areas, the 28-acre (113,000sq m) park other attractions at Universal such is anchored by a 200ft-high (61m) volcano as Harry Potter, and we’ve translated structure. The park’s signature ride – the it here into a waterpark experience.” Krakatau Aqua Coaster – inside the volcano. The opening also marks the debut of Offering a fully immersive experience, Tapu Tapu – a wireless device designed the park features a multi-directional to interact with different elements of the wave pool, sand beaches, a lazy river attraction and to introduce virtual queuing. travelling through the volcano’s hidden Volcano Bay replaces Wet N’ Wild Orlando More: http://lei.sr?a=Z9V3u_A

Magazine sign up at PDF for iPad, Kindle & smart phone Online on digital turning pages Twitter follow us: GET AM2.jobs/subs AM2.jobs/pdf AM2.jobs/digital @am2jobs AM2 Job board live job updates Ezine sign up for weekly updates, Instant sign up for instant alerts, RSS sign up for job & news feeds AM2.jobs AM2.jobs/ezine AM2.jobs/instant AM2.jobs/rss CONTACT US AM2 NEWS Attractions jobs & news AM2.jobs

Leisure Media Tel +44 (0)1462 431385 Fax +44 (0)1462 433909 e-mail [email protected]

Subscriptions [email protected] Editor Liz Terry +44 (0)1462 431385 AM2 Managing editor Tom Anstey +44 (0)1462 471916 Attractions Management Alice Davis +44 (0)1462 471918 Head of news Matt Campelli +44 (0)1462 471912 Journalists Fox recently released the latest film in the horror sci-fi franchise : Covenant Kim Megson +44 (0)1462 471915 Jane Kitchen +44 (0)1462 471929 AM2 Products editor Fox plans free roam Alien VR experience Lauren Heath-Jones +44 (0)1462 471927 Fox’s interactive entertainment division has While quiet on the location, Fox says the AM2 Publisher announced plans to develop a free-roaming 2,000sq ft (185sq m) free-roam experience will Julie Badrick +44 (0)1462 471919 multiplayer virtual reality game based on be open to the public before the end of 2017. Associate publisher iconic sci-fi horror franchise Alien. Using haptic effects, including heat, mist and Sarah Gibbs +44 (0)1462 471908 FoxNext – made up of FoxNext motion platforms, the four-player experience Sales Games, FoxNext VR Studio and the is being developed by tech company iP2 Simon Hinksman +44 (0)1462 471905 newly-rebranded FoxNext Destinations Entertainment and its sister company, VR Paul Thorman +44 (0)1462 471904 – unveiled the concept, which will content creator Pure Imagination Studios. Chris Barnard +44 (0)1462 471907 put users directly in the Alien world. More: http://lei.sr?a=s7n8j_A Design Ed Gallagher +44 (0)1905 20198 Web team Michael Paramore +44 (0)1462 471926 Dean Fox +44 (0)1462 471900 New Australian government abandons Tim Nash +44 (0)1462 471917 Emma Harris +44 (0)1462 471921 plans for AU$200m open-range zoo Research Plans for an open-range Joe Neary +44(0)1462 431385 zoo near Perth, Australia, Financial administrator have been scrapped after Denise Adams +44 (0)1462 471930 the new Labor government Circulation manager of Western Australia chose Michael Emmerson +44 (0)1462 471932 to derail the plans of former Subscribe to AM2: premier Colin Barnett. Online www.am2.jobs/subs New premier Mark Email [email protected] McGowan, who was Tel +44 (0)1462 471913 Annual subscription rates are UK £31 sworn into his position in Europe £41, Rest of world £62 March, said that Labor had UK Students £16 never been committed to the idea, which Barnett announced in November The plan would have helped Perth Zoo’s breeding programme AM2 is published fortnightly by The Leisure Media Company Limited, Portmill House, Portmill Lane, Hitchin, Herts SG5 with a AU$200m 1DJ, UK and is distributed in the USA by SPP, 75 Aberdeen (US$148m, €133m, £116m) price tag recreation reserve was going to allow Road, Emigsville, PA 17318-0437. Periodicals postage paid @ Manchester, PA POSTMASTER Send US address changes to and 10-year development timeline. animals such as giraffes, zebras and Spa Opportunities, c/o PO Box 437,Emigsville, PA 17318-0437. The views expressed in print are those of the author Environment minister Stephen Dawson rhinoceroses to roam the 7sq km (2.7sq and do not necessarily represent those of the publisher also confirmed that development of the mi) area. The reserve was designed to The Leisure Media Company Limited. All rights reserved. No part of this publication may be reproduced, stored open-range zoo was not part of the new allow the nearby Perth Zoo to expand in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded government’s election commitments. its breeding programmes because or otherwise without the prior permission of the Originally planned for Lower Chittering, it cannot facilitate big breeding herds. copyright holder. Printed by Preview Cromatic Ltd. ©Cybertrek Ltd 2017 ISSN Print: 2055-8171 Digital: 2055-818X north of Perth, the conservation and More: http://lei.sr?a=v6X6k_A

2 Read AM2 online: AM2.jobs/digital Twitter: @AM2jobs ©Cybertrek 2017 Attractions jobs & news AM2.jobs AM2 NEWS

TEA president targets overseas presence for ‘truly global TEA’

David Willrich, president of the Themed Entertainment Association (TEA), wants build on the organisation’s success in Europe, the Middle East and Asia, with plans to host more TEA events outside of North America. Willrich, who succeeded Steve Birket in November as TEA president, wants to expand on the steady growth enjoyed by the organisation in recent years, with Europe a prime target for increased membership. “When I was European president, we had 120 members and I think out of that, 50 were in the UK,” said Willrich, speaking to AM2. “Flagship events were happening in the US. There were 800 members there so it’s understandable they were held in the US, but we needed something in the UK and Europe. David Willrich became TEA president in November following a unanimous vote “During my presidency I am aiming to make the TEA more international – Asked how a push into Europe would affect be cultural differences and influences coming meaning we want to move from being the TEA’s US members, Willrich was positive. in from countries outside of the US. These an association with a global outreach “Our prime sponsorship is coming from need be taken on board in terms of what we to being a truly global association. the US. The prime membership is there but do and how we do it, but it will strengthen the This means giving more support there is a universal desire that the TEA should TEA, making membership truly global.” to the European and Asian divisions.” grow,” he said. “With growth there are going to More: http://lei.sr?a=P8w8p_A

SeaWorld announces plans for second Sesame Place park

SeaWorld Entertainment and the Sesame Workshop have announced joint plans to develop a second Sesame Place theme park in the US and a new Sesame Street land at SeaWorld Orlando. To be opened in a yet-to-be determined location, the Sesame Place attraction has been announced 37 years after the launch of the first Sesame Place, which opened its doors in Langhorne, Pennsylvania, in 1980. A new licence agreement between Sesame Workshop and SeaWorld will see the new attraction open its doors “no later than mid-2021”, with SeaWorld granted the option to build further Sesame Place theme parks throughout the US, where the A new licence agreement will see the new attraction open its doors ‘no later than mid-2021’ operator is an exclusive partner. “We know that the magic of theme parks The new park will feature a variety of The new agreement also makes it possible gives families a unique and powerful way to family rides, water slides, live character for SeaWorld’s San Antonio and San Diego experience and delight in the Sesame Street shows, a daily parade, and seasonal theme parks, as well as its Busch Gardens characters,” said Jeffrey D. Dunn, CEO of events, with Sesame Place also extending theme parks to continue to use the Sesame Sesame Workshop. “Building more Sesame Sesame Workshop’s commitment to Street IP in its existing attractions. A new Place theme parks will enable us to connect social impact work with its ‘Sesame Place Sesame Street land will also be built at with even more families and provide funding Cares’ annual series of events to take SeaWorld Orlando by Q3 2022. that supports our non-profit mission.” place both in and outside of the park More: http://lei.sr?a=5g3H7_A

©Cybertrek 2017 Twitter: @AM2jobs Read AM2 online: AM2.jobs/digital 3 AM2 NEWS Attractions jobs & news AM2.jobs

Italian government giving away more than 100 heritage sites

Italy’s government is giving away more than 100 historic buildings for free on the under- standing that any prospective owners must turn their site into a heritage attraction. Hoping to breathe new life into disused public buildings, including castles, farmhouses and monasteries, the scheme was unveiled by the government-run Agenzia del Demanio (ADD) – ’s state property agency. “The goal is for private and public buildings which are no longer used to be transformed into facilities for pilgrims, hikers, tourists and cyclists,” said ADD’s Roberto Reggi, speaking to The Local. Any successful applicants will also receive an “Art Bonus” – a tax break on charitable donations – a scheme which first became available in 2015 and can be used for things Montefiore Castle, located in the territory of Recanati, is among the sites up for grabs such as restoration of historic buildings. Winning bidders will gain a nine-year “Tourism could be the engine for “It offers valuable opportunities for lease on the properties, with the option to Italian economic growth if the country adding value to Italian historic and artistic renew for a further nine years. Those who addresses the necessary efforts to bring heritage, attracting new resources for their are believed to have a strong restoration and to the surface this hidden potential,” conservation and enhancement.” operation plan can be given a 50-year lease. said a statement from ADD. More: http://lei.sr?a=k5w6f_A

Daring prison break recreated for exhibition at Denmark’s Prison Museum

Horsen’s 162-year-old Prison Museum in Denmark has debuted a new permanent exhibition chronicling the escape A waterpark anchors the development of former prisoner Carl August Lorentzen. Waterpark at the heart The exhibition, called of Niagara’s Wonderfalls Lorentzen’s tunnel, tells the story of Lorentzen, a burglar The developer of a proposed US$150m who, after 11 months of work, (€135.6m, £116.4m) waterpark had dug an 18-metre-long (60 development in Niagara Falls, New foot) tunnel that led him to York, is eyeing a 2020 completion date freedom on Christmas Eve for the long-touted project. 1949, leaving a note in his A public-private partnership cell saying “where there’s a Kvorning Design created the new exhibition at the museum between the Uniland Development will, there’s a way”. While the Company and the state, the updated daring escape only lasted eight days before his interactive, digital and analogue elements to Wonderfalls masterplan sees a glass- recapture, Lorentzen became infamous as a depict elements of Carl August Lorentzen’s enclosed waterpark at the heart of a “gentleman thief” and as an escape artist. upbringing, placements, love life and prison complex surrounded by restaurants The exhibition – funded by the Nordea- sentences, visitors can experience the prison and retail to “create a vibrant foundation – includes a replica of the tunnel, department and the cell where Lorentzen pedestrian experience”. reconstructed from photos, drawings served his sentence 68 years ago. More: http://lei.sr?a=y7H5A_A and archaeological excavations. Using More: http://lei.sr?a=K3K7E_A

4 Read AM2 online: AM2.jobs/digital Twitter: @AM2jobs ©Cybertrek 2017 www.polin.com.tr AM2 INNOVATION Attractions jobs & news AM2.jobs

DrageKongen is part of the upcoming Asia zone at the park 7thSense installed its media server and show control system

Leisure Expert Group breathes fire into dragon coaster 7thSense completes Sussex planetarium installation Dutch firm Leisure Expert LEG is a specialist in The South Downs Planetarium Richard Brown, CTO of Group (LEG) has been working all manner of work across in Chichester, Sussex, UK, 7thSense, says: “There’s a huge with Djurs Sommerland in the leisure industry, from has reopened following a amount of content management Denmark, on its latest coaster designing and building a new technology upgrade, which and control functionality - our and expansion project. attraction, creating a festival included a new show control development team customised Djurs Sommerland’s or show, or upgrading an system and media server from the management interface so biggest investment has been existing experience. 7thSense Design (7thSense). that any operators or presenters DrageKongen, Europe’s fastest The 825-metre The Delta Nano media can lead a show without any and longest suspended coaster, DrageKongen track is sited in a server was selected as a training or technical support. manufactured by . LEG Asian-inspired jungle-themed cost-effective yet powerful A wireless touchpad allows for worked on the art direction, the area with a 4-metre-high solution for the two-channel easy, intuitive theatre control and technical design, AV and effects. dragon temple at its centre. fulldome display. instant show management.”

Alterface unveiled the Smurfs dark ride and Lucky Luke theatre Racing Legends takes riders on a journey through time

Alterface creates The Smurfs and Lucky Luke attractions Simworx Racing Legends attraction opens at Ferrari Land Belgian media company and developed a system that The UK-based attractions riders on a journey through time Alterface has installed two tracks the movement of passive specialist has created the with Scuderia Ferrari. Riders interactive attractions at wands in front of a screen. No Racing Legends motion experience Formula 1’s evolution, Comics Station Antwerp. electronics, just a wand to help theatre for Ferrari Land in on a ride around the world’s Alterface were accomplish the Smurfs’ mission.” PortAventura World in . most famous racing circuits. commissioned to create The For the Lucky Luke theatre The attraction is housed Simworx sales director Smurfs dark ride and the Alterface used its Salto show within the Ferrari Experience, Edward Pawley says: “We are Lucky Luke theatre at the park. control technology to create a the central feature of the park proud to have been involved in Benoit Cornet, founder and media show. It features a wagon- which plays host to a number of the Ferrari Land project and to CEO of Alterface, says: “For styled room with a number Ferrari attractions and exhibits. have helped create a fun, exciting the Smurf ride we dug into of audience-facing screens Racing Legends is an and entertaining attraction at our 3D Vision background concealed by sliding doors. immersive experience that takes the park for all the family.”

6 Read AM2 online: AM2.jobs/digital Twitter: @AM2jobs ©Cybertrek 2017 Looking to add a new food attraction to your location?

A Subway restaurant offers a variety of great-tasting, made to order menu items to delight your guests. Own or host a Subway shop in your facility, and become part of one of the world’s most recognized brands.

Contact: Liz Smethurst 800.888.4848 x 1398 or 203.877.4281 x 1398 Email: Smethurst_L @subway.com www.subway.comwww.subway.com

Subway® is a Registered Trademark of Subway IP Inc. ©2017 Subway IP Inc. Attractions jobs & news AM2.jobs AM2

DIARY DATES

6-8 JUNE 2017 BALPPA Summer Conference 2017 , UK Join for three days of informative fun. The conference includes a golf day, members’ meeting, attraction visits, gala dinner and more. Email: [email protected] www.balppa.org This year’s event will take place at the Marina Bay Sands in Singapore

11 JUNE 2017 International Symposium 13-16 JUNE 2017 Meet with representatives from on Electronic Art 2017 Asian Attractions Expo 2017 more than 300 global companies Manizales, Colombia Marina Bay Sands, Singapore showcasing new products and services ISEA is one of the world’s most prominent Join colleagues and industry leaders for your visitor attraction. international arts and technology events, for the premier international business Email: AsiaPacifi [email protected] bringing together scholarly, artistic, and event for attractions industry Tel: +1 703 836 4800 scientifi c domains in an interdisciplinary professionals in the Asia-Pacifi c region. www.iaapa.org discussion and showcase of creative productions applying new technologies in art, interactivity, 26-28 JUNE 2017 5-7 AUGUST 2017 and electronic and digital media. MuseumNext Europe Amusement & Attractions Africa Email: [email protected] Rotterdam, Netherlands Johannesburg, South Africa www.isea-web.org A major conference on the future of Africa’s fi rst and only exhibition focusing museums, MuseumNext Rotterdam will the amusement industry. AAA can be 15-17 JUNE 2017 be the ninth European conference. This used as a tool to introduce suppliers and Ecsite Annual Conference 2017 year’s MuseumNext focuses on ‘Museum manufacturers to the African marketplace, Porto, Portugal Gamechangers’ and will be a celebration where exhibitors and project partners can The Natural History and Science Museum of the people, ideas and technologies that grow their business on the continent. of the University of Porto and Ciência are changing the landscape of the museum Tel: +86 20 2894 5348 Viva are the hosts of this 28th edition. The sector. Alongside professional development Email: [email protected] largest of its kind in Europe, the Ecsite opportunities off ered by a programme www.gnaafrica.com conference is open to everyone interested of keynote speeches, presentations and in public engagement with science. workshops, delegates will also have access 9-13 SEPTEMBER 2017 Tel: +32 2 649 7383 to cultural activities across Rotterdam. AZA Annual Conference Email: [email protected] Email: [email protected] Indianapolis Zoo, Indiana, US www.ecsite.eu www.museumnext.com/conference The Association of Zoos & Aquariums (AZA) Annual Conference is the largest, 22-24 JUNE 2017 30 JULY - 3 AUGUST 2017 most comprehensive zoo and aquarium AIM National Conference 2017 Siggraph 2017 professionals’ event in the world. The Chatham, UK Los Angeles, California, US conference off ers attendees valuable 2017 is the Association of Independent The 44th Siggraph conference features networking and learning opportunities, Museum’s (AIM) 40th year, so this fi ve days of research breakthroughs, and the chance to explore cutting-edge year’s National Conference will alternative realities, advanced product and service providers. More than provide the opportunity to focus training, digital-media extravaganzas, 150 companies and organisations will on how independents prosper human-computer interaction, creative showcase their latest products to 2,800 under eff ective leadership, through collaboration, and tomorrow’s delegates from AZA aquariums and zoos. inspirational stories from AIM members. technologies. Tel: +1 301 244 3347 Tel: +32 2 649 7383 Tel: +1 805 677 4286 Email: [email protected] Email: [email protected] www.s2017.siggraph.org www.annual.aza.org

8 Read AM2 online: AM2.jobs/digital Twitter: @AM2jobs ©Cybertrek 2017 4 October 2017 Put it in your diary now!

Principal Sponsor: Wednesday 4 October 2017 - The QEII Conference Centre, London.

The essential event for owners, managers and marketers of a visitor attraction, for opinion formers and tourism or heritage professionals. VAC is a national conference organised by the industry, for the industry where you can: • Get involved in a unique forum for industry professionals. Official Publication: • Network and share experiences. Don’t miss this opportunity to: • Understand your business in the context of the wider visitor attractions market. • Keep up to date and find new directions for your business. Supported by: Join our mailing list to receive regular conference updates. Early bird and multiple booking discount registration rates apply. www.vacevents.com www.ecsite.eu AM2 NEWS SPECIAL AM2 NEWS

GOING UNDERGROUND

The Museum of London is digging deep at its new home in the historic Smithfi eld Market, uncovering forgotten history at the building’s very foundations. AM2 fi nds out more.

s the Museum of London formulates plans for its £250m (US$324m, €291m) move to the historic Smithfi eld Market, its Aexhibition team is digging deep to present London’s past in new ways – including opening up the site’s underground passages for a glimpse of what the city was like in Victorian times.

A rich history The museum was given the green light to move to its new home in January 2016, after alternative redevelopment plans for Smithfi eld were abandoned. It will retain many of the Victorian-era buildings on the site, incorporating them into the museum’s design and, in some cases, its exhibitions. The Smithfi eld complex dates back more than 800 years, with a livestock market occupying the site as early as the 10th century. It has existed in its current The Museum of London wants to turn a live railway track into a living exhibition at its new home guise since 1866 and still operates today as London’s only major meat market. tunnels, which could be used as a “The average passer-by Hidden treasures live representation of London’s history. During their exploration of the site, museum One of the key fi ndings was that would have no concept offi cials discovered some interesting Thameslink trains between Farringdon of this hidden landscape features in the building’s underground and City Thameslink travel beneath beneath London” Smithfi eld market, and that the line is accessible from the building’s lower levels. “When we discovered more about the Past meets present building, we found that the trains actually pass The museum has a vision, currently in the through the basement of the building,” said planning phase, to make the train tunnel Alex Werner, lead curator for the Museum of running through the building transparent London, speaking to AM2. – creating a unique real-life exhibit telling “It’s not completely shut off when you the story of Smithfi eld, with the railway line go down there. You can actually see the dating back to the 19th century. trains passing through the site. Being a “Occupying the westernmost portion museum, the idea that we could create of Smithfi eld Market, the railway lines some kind of spectacular space which that run under there came in the 1880s allows us to give an interpretation of what and 1890s,” said Werner. “You have to you’re seeing, as well as the possibility of imagine this sort of cavernous, underground people passing in the train actually looking world in the Smithfi eld area. The average into the museum, is very exciting.” passer-by would have no concept of this Alex Werner is lead curator at the museum hidden landscape beneath London.”

©Cybertrek 2017 Twitter: @AM2jobs Read AM2 online: AM2.jobs/digital 11 AM2 NEWS SPECIAL Attractions jobs & news AM2.jobs

“You have to dig a bit deeper but it gives us the chance to unlock some of London’s lost history.”

Go with the fl ow Another unique discovery was the emergence of the “lost” River Fleet – one of a series of canals and rivers buried beneath London’s streets more than 150 years ago. The Fleet, which runs off of the River Thames, fl ows beneath the Smithfi eld site and was uncovered in the building’s depths. Eventually incorporated into a sewer system following the Great Stink of 1858, the Fleet was once a broad tidal basin several hundred feet wide at its entrance. It also acted as a water supply for the market. Still at an early stage of planning, the museum wants to incorporate viewpoints of the underground river into its design. “At one side of the basement site, you’ve got the line where the river runs,” said Werner. “It’s one of London’s lost rivers covered over in the 19th century. It was The ‘lost’ River Fleet, which runs under Smithfi eld, could become a museum exhibition converted into a glorifi ed sewer but it’s still there. It runs quite close to the westernmost edge of the museum site. We’re exploring at More to come of tunnels that have become disused or the moment how to link that up and having According to Werner, the potential of blocked up. We’ll have to interpret the paths a viewing point onto the Victorian-era London’s underground is massive, with the that they used to run because a lot are no sewers. The story is such a compelling hidden history drawing public interest and longer there. You can still make out the one – the year of the great stink and the more history yet to be discovered. features though and the structure of the building of the sewers – saving London “We’re exploring. We haven’t found general market building is there. when it was on the brink of disaster.” everything,” he said. “There are a number “You have to dig a bit deeper but it gives us the chance to unlock some lost history. It’s one of central London’s last hidden spaces. I think this underground world has really captured the public’s imagination. It’s a challenge in terms of presenting as an exhibition because how do you create these galleries? You have to link it in some way to the Victorian era city. That’s the period all this happened. This was when London was the world’s largest and most powerful city. These reasons are sort of technological achievements of the age and they were putting things you see in practice today back then.” The museum announced plans to relocate in March 2015, with management citing a number of problems at its current site including poor accessibility, an ageing building and a poor location. Stanton Williams and Asif Khan are the project architects. The The Museum of London is scheduled to move to its new Smithfi eld home in 2022 new site is scheduled to open in 2022.

12 Read AM2 online: AM2.jobs/digital Twitter: @AM2jobs ©Cybertrek 2017 Attractions jobs & news AM2.jobs AM2 TRAINING TRAINING Customer Service Excellence Guest Engagement and Up-selling in Admissions, Retail and Catering.

CREW training programmes will help your staff make “We have worked very closely with CREW over the that vital difference to your bottom line! Helping your last few years to improve our guest experience customers make choices that they will want to repeat developing our staff, supervisor and management and recommend. teams. This has made huge improvements in our t $VTUPNFS4FSWJDF staff performance and across the whole team, t (VFTU0SDIFTUSBUJPO departments have completely changed the way t 8BZöOEJOH they interact with our guests. The team are much t "ENJTTJPOT4BMFT happier, the guests are even happier and each t (VJEFCPPL4BMFT season we continue to perform better and have t 4BWFS5JDLFUT t 4FDPOEBSZ4QFOE the best guest feedback we have every had!” t 3FUBJM6QTFMMJOH 3PTT4OJQQ.4D 'MBNJOHP-BOE%FQVUZ&YFDVUJWF t $BUFSJOH6QTFMMJOH 7JDF$IBJSPG#*";"MJWJOH$PMMFDUJPOT$PNNJUUFF t 3FQFBUBOE3FDPNNFOEFE#VTJOFTT 5IFEJòFSFODFJTJOUIFEFUBJM www.crewtraining.uk.net [email protected] +44 (0)208 567 4414 training 13 AM2 RECRUITMENT Attractions jobs & news AM2.jobs

Arcades Manager – Drayton Manor Park

HB Leisure is a leading operator of family arcades. Your background: One of our key UK partners is iconic theme park O An experienced arcades manager, ideally with an Drayton Manor Park. FEC background.

RECRUITMENT O Proven experience of leadership and people We are now seeking an experienced and management. passionate Arcades Manager to manage the Family O Excellent communication and working relationship Entertainment Centres (FEC’s) at Drayton Manor. building skills. O You will be self-directed and highly motivated. You will be responsible for managing the business O Technical machine knowledge would be a distinct performance of the FEC estate at the theme park and advantage. hotel, ensuring that budgeted targets are achieved for all the arcade and novelty equipment around the We off er a competitive salary between £20,000 site and that high operating standards are adhered to. - £25,000 pa plus a bonus scheme dependent on ability and experience.

To Apply: http://lei.sr?a=u9Q2r

Maintenance Assistant Salary: Competitive Job location: Wadebridge, Cornwall, United Kingdom

We are currently looking to recruit a maintenance assistant for an exciting opportunity to get hands- on with Adventure Park. Requirements: O Provide exceptional customer service to all guests and ensure they have lasting magical moments at the Adventure Park O Work in a team and autonomously O Ensure that health & safety is adhered too at all times O General maintenance of the Park including fi xing rides and ensuring that the Park is looking vibrant and welcoming. Benefi ts Include: O Bonus incentives for membership sales and customer service O Company pension scheme O 20% employee discount on all park purchases O Membership for employee and immediate family in the same house O Staff incentives including go-karting, team building sports and end of season party O Build a career in a thriving working environment

Apply now: http://lei.sr?a=s9P1j 14 To Advertise call Sarah on: +44 (0)1462 471908 email: [email protected] JOBS ONLINE For more details on the following jobs visit www.am2.jobs or to advertise call Sarah on +44 (0)1462 471908

OArcades Manager - OVIP Unit Lead Drayton Manor Park Legoland HB Leisure Salary: Competitive Salary: £20,000 - £25,000 pa plus Bonus Scheme Job location: California , United States Job location: Tamworth, United Kingdom OExecutive Assistant OPhysical Activity and Madame Tussauds Arts Strategic Manager Salary: Competitive North Kesteven District Council Job location: New York NY , United States Salary: £38,237 - £40,057 pa OElectrical Maintenance Engineer Job location: Lincolnshire, United Kingdom Alton Towers Theme Park OCommercial Manager Salary: £33,677 Bath and North East Somerset Council Job location: Stoke-on-Trent, United Kingdom Salary: £45,888 - £50,339 pa OHead of Merlin Annual Pass Job location: Bath, United Kingdom Group OMaintenance Assistant Salary: Competitive Camel Creek Job location: Chessington, United Kingdom Salary: Competitive ORetail Manager Job location: Cornwall, United Kingdom The Eye Brand OTechnical Services Technician Salary: Competitive Warner Bros. Studios Leavesden Job location: Orlando, United States Salary: Competitive OOperations Manager Job location: Leavesden, United Kingdom The Eye Brand ODuty Manager Salary: Competitive Legoland Job location: Orlando, United States Salary: Competitive OHotel Food and Job location: Michigan, United States Beverage Supervisor OSocial Media Specialist Legoland Madame Tussauds Salary: Competitive Salary: Competitive Job location: Windsor, United Kingdom Job location: New York NY, United States OCommercial Administrator OMarketing and Sales Coordinator Resort Madame Tussauds Salary: Competitive Salary: Competitive Job location: Chertsey, United Kingdom Job location: New York NY, United States OGroup Product OMaintenance Director Excellence Manager Legoland Merlin Entertainments Group Salary: Competitive Salary: Competitive Job location: California, United States Job location: Poole, United Kingdom

For more details on the above jobs visit www.am2.jobs 15 AM2 NEWS ADDRESS BOOK

American Association of Museums (AAM) Cincinnati Zoo to reopen former home T: +1 202 289 1818 W: www.aam-us.org Association of American Zoos & Aquariums of Harambe after US$12m expansion T: +1 301 562 0777 W: www.aza.org Association of Art Museum Directors T: +1 212 754 8084 W: www.aamd.org Ohio’s Cincinnati Zoo is set to Association of Independent Museums (AIM) reopen its revamped Gorilla T: +44 (0)1584 878 151 W: www.aim-museums.co.uk World exhibit early next Association of Leading Visitor month, just over a year after Attractions (ALVA) the controversial killing of T: +44 (0)20 7222 1728 W: www.alva.org.uk inhabitant Harambe. Association of Science and Technology Centers (ASTC) The first of a two-phase T: +1 202 783 7200 W: www.astc.org expansion, the new US$12m Association of Scottish Visitor (€10.7m, £9.2m) gorilla habitat Attractions (ASVA) was announced in September T: +44 (0)141 229 0923 W: www.asva.co.uk 2015 before Harambe’s death Association of Zoos and Aquariums (AZA) T: +1 301 562 0777 W: www.aza.org on 28 May 2016. Australian Amusement Leisure & Phase one of the Recreation Association (AALARA) development includes T: +61 7 3807 35 08 W: www.aalara.com.au improved landscaping and The primate’s death was met with international outrage European Association of Amusement more space in the outdoor Suppliers Industry (EAASI) T: +39 0522 554 176 W: www.eaasi.org habitat, with an energy- variety and easy options to outdoor area. The new European Association of Zoos efficient stream and waterfall. move past one another. indoor area space will help and Aquaria (EAZA) The first phase also includes Phase two, expected to the zoo in areas such as T: +31 20 520 07 50 W: www.eaza.net modernised living areas for be completed by the third husbandry and improved European Network of Science Centres and Museums (Ecsite) the gorillas and a new behind- quarter, will feature a large care, also allowing it to show T: +32 2 649 73 83 W: www.ecsite.eu the-scenes configuration that indoor space around the gorillas every day of the year. Giant Screen Cinema Association (GSCA) provides them with spatial same size as the existing More: http://lei.sr?a=C2U4w_A T: +1 919 346 1123 W: www.giantscreencinema.com Historic Houses Association (HHA) T: +44 (0)20 7259 5688 W: www.hha.org.uk Indian Association of Amusement Parks & Industries (IAAPI) Michael Bloomberg donates US$75m T: +91 22 6523 1643 W: www.iaapi.org International Association of Amusement to under development Shed arts venue Parks & Attractions (IAAPA) T: +1 703 836 4800 W: www.iaapa.org Former New York City mayor International Planetarium Society Michael Bloomberg has T: +1 808 969 9735 W: www.ips-planetarium.org donated US$75m (€66.8m, Irish Science Centres Awareness Network (ISCAN) £58.3m) to The Shed – an T: +353 (0)51 302 865 W: www.iscan.ie under construction cultural Museums Australia institution in New York’s T: +61 2 6230 0346 W: www.museumsaustralia.org.au Yards district. National Farm Attractions Network (NFAN) Bloomberg made an initial T: +44 (0)1536 513 397 W: www.farmattractions.net donation of US$15m (€13.3m, NAVET T: +46 (0)33 41 00 09 W: www.navet.com £11.7m) in 2012, contributing Outdoor Amusement Business a further US$60m (€53.5m, Association (OABA) £46.6m) towards the T: +1 407 681 9444 W: www.oaba.org project. His donation brings The Aquarium & Zoo Facilities total funds raised up to Association (AZFA) E: [email protected] W: www.azfa.org US$421m (€375m, £327.4m) The Canadian Museums Association as part of a US$500m Bloomberg has donated a further US$60m towards the project T: +1 613 567 0099 W: www.museums.ca (€445.5m, £388.8m) capital The Canadian Association of funding campaign. economic growth,” said plans for the expandable Science Centres (CASC) “I’ve always believed the Bloomberg. “The Shed venue in November last year, T: +613 566 4247 W: www.canadiansciencecentres.ca arts have a unique ability to will help New York which will host performances, Themed Entertainment Association (TEA) T: +1 818 843 8497 W: www.teaconnect.org benefit cities by attracting achieve all three goals.” concerts, visual art, music, World Waterpark Association (WWA) creative individuals of Architects Diller Scofidio and other events when T: +1 913 599 0300 W: www.waterparks.org every kind, strengthening + Renfro and design studio it opens in early 2019. Zoo & Aquarium Association communities and driving Rockwell Group unveiled More: http://lei.sr?a=Y5y2m_A T: +61 2 9978 4797 W: www.zooaquarium.org.au

16 Read AM2 online: AM2.jobs/digital Twitter: @AM2jobs ©Cybertrek 2017