Passenger Information Page No
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Passenger Information CONTENTS Page No. Telephone Numbers of High Officials 270 Integrated Train Enquiry System (139) 273 Advance Reservation 274 List of Computerised Reservation Centres 279 List of Jan Sadharan Ticket Booking Sewaks (JTBS) 284 Rules Regarding Penalties imposed for various irregularities 290 Rail Travel Concessions 291 Distance Restrictions by various trains on South Central Railway 297 Refund Rules 299 Booking of Luggage 303 Compensation and Claims 305 Retiring Rooms / Dormitories at Stations 312 List of Trains with Pantry Car / Mini Pantry Car Facility 316 Fares 317 Rajdhani Fares 326 Shatabdi Fares 328 Jan Shatabdi Fares 328 Garibrath Fares 331 AC Duronto Fares 332 Mixed AC Duronto Fares 335 Vigilance Organisation 338 Public Grievance & Redressal Machinery 338 Public Information Officers under ‘Right to Information Act’ 339 Divisional Headquarters & Jurisdiction 342 List of Zonal Railways & Important Railway Websites 343 Details of Rail Travel Service Agents (RTSAs)/Rail Travel Agents (RTAs) 344 Disclaimer : The Passenger Information contained in these pages do not substitute the compendium of the various rules on the subject. These are a digest to serve more as guidance and help to the passengers. The Railway Administration disclaims liability for any inconvenience / expense for damage resulting from errors. 269 Telephone Numbers of High Officials South Central Railway Headquarters Office, Secunderabad Name & Designation Shri. D.P. Pande 040 27822874 General Manager Shri. K.L. Pandey 040 27824216 Additional General Manager Shri. S. K. Agarwal 040 27834267 Chief Operations Manager Shri. A. Bharat Bhushan 040 27834275 Chief Commercial Manager Shri. P. Ganeswara Rao 040 27830736 Chief Commercial Manager (Catering & Passenger Services) Shri. K. Siva Prasad 040 27820567 Chief Passenger Transportation Manager Shri. K. Sambasiva Rao 040 27820583 Chief Public Relations Officer Divisional Officers Secunderabad Division Guntakal Division Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. S.K. Mishra 040 27830449 Shri. T. P. Singh 08552 226467 Divisional Railway Manager Divisional Railway Manager Shri. G.V. Ramana Reddy 040 27834083 Shri. P. V. V. Sathyanarayana 08552 226674 Addl. Divisional Railway Manager/T Addl. Divisional Railway Manager Shri. B. Singaiah 040 27831600 Addl. Divisional Railway Manager/O Hyderabad Division Guntur Division Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. Rakesh Aron 040 27820152 Shri. N.K. Prasad 0863 2234229 Divisional Railway Manager Divisional Railway Manager Shri. A. K. Kankane 040 27825757 Dr. V. Chandrasekara Rao 0863 2243541 Addl. Divisional Railway Manager Addl. Divisional Railway Manager Vijayawada Division Nanded Division Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. Pradeep Kumar 0866 2572690 Shri. S. S. Soin 02462 260333 Divisional Railway Manager Divisional Railway Manager Shri. S. Subba Rao 0866 2573302 Shri. P.B. Ninawe 02462 260694 Addl. Divisional Railway Manager Addl. Divisional Railway Manager 270 Telephone Numbers of High Officials Southern Railway Headquarters Office, Chennai Name & Designation Office Telephone No. Shri. Rakesh Misra 044 25353157 General Manager Shri. Dr. G. Narayanan 044 25353743 Additional General Manager Smt. Sarla Balagopal 044 25353148 Chief Commercial Manager Shri. S. Mohan 044 25355829 Chief Operations Manager Smt. Priyamvada Viswanathan 044 25354666 Chief Commercial Manager (Catering & Passenger Services) Shri. S. Jagannathan 044 25353175 Chief Passenger Transportation Manager Smt. V.J. Accamma 044 25353455 Chief Public Relations Officer Divisional Officers Chennai Division Madurai Division Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. P.K. Mishra 044 25355900 Shri. A. K. Rastogi 0452 2308000 Divisional Railway Manager Divisional Railway Manager Shri. Arun Kumar 044 25358131 Shri. V. Ajith Kumar 0452 2308002 Additional Divisional Railway Manager - I Additional Divisional Railway Manager Smt. Usha Venugopal 044 25351136 Additional Divisional Railway Manager II Palakkad Division Tiruchchirapalli Division Name & Designation Office Telephone No. Name & Designation Office Telephone No. Smt. Manjula Rangarajan 0431 2411204 Shri. Piyush Agarwal 0491 2555296 Divisional Railway Manager Divisional Railway Manager Shri. S.A. Abdul Rahman 0431 2416105 Shri. Mohan A Menon 0491 2555343 Additional Divisional Railway Manager Additional Divisional Railway Manager Thiruvananthapuram Division Salem Division Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. Rajesh Agrawal 0471 2325828 Smt. Sujatha Jayaraj 0427 2330635 Divisional Railway Manager Divisional Railway Manager Shri. D. Kuppan 0471 2325468 Shri. V. Thavamani Pandi 0427 2431957 Additional Divisional Railway Manager Additional Divisional Railway Manager 271 Telephone Numbers of High Officials South Western Railway Headquarters Office Konkan Railway Headquarters Office Hubli Navi Mumbai Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. Ashok Kumar Mital 0836 2360888 Shri. Bhanu Tayal 022 27570415 General Manager Chairman & Managing Director Shri. N. C. Sinha 0836 2364907 Shri. Bhanu Tayal 022 27570415 Chief Operations Manager Director (Operations & Commercial) Shri. Sanjeeb Halder 0836 2289810 Chief Commercial Manager Shri. S.P. Dudhe 022 27572417 Chief Operations Manager Shri. M.G. Pattar 0836 2365201 Chief Passenger Transportation Manager Shri. L.K. Varma 022 27579952 Chief Commercial Manager Shri. M. Sarjana Rao 0836 2289811 Chief Commercial Manager Shri. V.C.Sinha 022 27572126 (Catering & Passenger Services) Chief Transportation Manager Shri. C. S. Gupta 0836 2360747 Shri. A. K. Bharadwaj 022 27579932 Chief Public Relations Officer & Chief Vigilance Officer Deputy General Manager (General) Shri. Rajesh Tripathi 022 27579950 Director (Way & Works) Divisional Officers Regional Officers Hubli Division Ratnagiri Region Name & Designation Office Telephone No. Name & Designation Office Telephone No. Shri. Rahul Jain 0836 2363494 Shri. N.M. Telang 02352 228922 Divisional Railway Manager Regional Railway Manager Shri. G.K. Dwivedy 0836 2363499 Shri 02352 228906 Additional Divisional Railway Manager Sr. Regional Traffic Manager Bangalore Division Karwar Region Name & Designation Office Telephone No. Shri. Anil Kumar Agarwal 080 22871498 Divisional Railway Manager Name & Designation Office Telephone No. Shri. Sandeep Mehra 080 22205749 Shri. D.S. Lingaraju 08382 283176 (Karwar) Additional Divisional Railway Manager Regional Railway Manager 0832 2705266 (Madgaon) Shri. 0832 2731093 Sr. Regional Traffic Manager / Madgaon 0824 2410694 (Mangalore) Mysore Division Name & Designation Office Telephone No. Shri. Vinod Kumar 0821 2420602 Divisional Railway Manager Shri. Rakesh Kumar Gupta 0821 2420911 Additional Divisional Railway Manager 272 INTEGRATED TRAIN ENQUIRY SYSTEM OF INDIAN RAILWAYS (139) (Just call 139 from any Village or Town or City without STD) One Nation-wide Enquiry Number for all the Rail Passenger Enquiries • All basic enquiries of train running and reservation related enquiries like PNR Status, Accommodation (General & Tatkal) availability, Train Arrival & Departures etc., can be known by dialling 139 on IVRS (Inter active Voice Response System). • Accessible from all telephones (Landline, Mobile, WILL Services etc.) and from all Service Providers. • The subscriber can access these Services by making Local Call (without requiring STD facility) throughout the Country. • Information can be obtained in Regional languages also other than English & Hindi. • Enquiries can also be made through SMS to 139. Premium Charges of ` 3/- per SMS are applicable. * DOJ is Date of Journey in DDMMYY format # Quota is an optional field. Please enter G for General and CK for Tatkal $ For Class field, please enter 1A for First AC, 2A for Two-Tier AC, 3A for Three-Tier AC, FC for First Class, SL for Sleeper, CC for AC Chair Car, 2S for Second Sitting. 273 Advance Reservation You can book your ticket for any train on the Indian Railways computerised and Tatkal quota. passenger reservation network from any originating station or train passing • The upgradation scheme is applicable only for full fare paying through station to any destination. Reservation can be made subject to passengers and is not applicable to concessional ticket (including restriction and availability of quotas. Reservation of journey can be made Senior citizens travelling on concession). through Passenger Reservation System (PRS), PRS-cum-UTS (Unreserved Ticketing System), Internet and GPRS enabled Mobile. • Upgradation is not done in Block Booking transactions. Advance Reservation Period : • The upgradation will be done automatically at the time of release of final charts, unless the passenger has indicated his/her unwillingness You can reserve your tickets 60 days in advance, excluding the date in the reservation requisition form at the time of booking the ticket. of journey. At intermediate stations where the train arrives the following day, reservation can be done 61 days in advance. In case of some intercity • Passengers need not have to pay any difference of fare for travelling in day Express trains, the advance reservation period is less. Any one of the higher class under this scheme. passengers booked on the ticket issued from Computerised PRS, 'I', 'E' and • Upgradation of passengers is fully controlled by the System and there 'M' Tickets