Ask a Librarian May 2018 Statistics May 2018 May 2017 % Change

SMS 305 265 15.09%

Chat 2378 2257 5.36%

Queries 247 147 68.02%

Email 1573 1614 -2.54%

Total 4503 4283 5.13% Question Sources

Queries SMS 5.5% 6.8%

Email 34.9% May 2018

Chat 52.8% SMS Questions Answered By Library

Statewide Hillsborough County Public Library Cooperative Jacksonville Public Library Miami Dade Public Library Pasco County Library System Manatee County Public Library System Seminole County Library System Sarasota County Libraries and Historical Resources Volusia County Public Library Broward County Library State College of St Petersburg College University of South Florida Jersey College Lake County Library System Lee County Library System Palm Beach Atlantic University Palm Beach County Library System St. Petersburg Library System Florida Atlantic University Florida SouthWestern State College Florida State University Heartland Library Cooperative Marion County Public Library System New College of Florida St Johns County Public Library System Florida A&M University Florida Memorial University Hernando County Public Library Maitland Public Library Osceola Library System South Florida State College TCC University of Central Florida 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 Changes: Hillsborough County Public Library Cooperative SMS + 50%

40 39 34.286

28.571

22.857 26

17.143

11.429

5.714

0 2017 2018 Changes: Manatee County Public Library System SMS + 1300%

14 14 12

10

8

6

4

2 1 0 2017 2018 Academic 8.4%

Statewide Chats Answered By 52.4% Local 39.2% Chats by Widget

Lee County Library System -AAL--Chat Statewide askalibrarian.org 2 SCF Hillsborough County Public Library Cooperative aal-web-popout (The Florida State University) Nova Southeastern University Widget 1 Broward County Florida Atlantic University Valencia College 2 Seminole County University of South Florida Gale Widget Miami Dade Public Library Jacksonville Public Library University of Florida Widget St Johns County Public Library System Slideout Polk State College University of Central Florida FSU Libraries Pasco County St Petersburg College Chad Mairn_D2L Lee County Library System AAL-In-Page-Chat University of Florida Slide Miami Dade College Pasco County Libraries St Petersburg College LINCCWeb Invite St Petersburg College Palm Beach County School District FAMU in-page chat FAMU-slide St Petersburg College GenericWidget_SPC St Petersburg College AaL 2012 widget Get Help Florida Hodges University Miami Dade College Hillsborough Community College Volusia County Palm Beach County Library System Florida SouthWestern State College Santa Fe College -- Unicorn pages Palm Beach State College Polk State College Santa Fe College Pasco-Hernando State College SCF All monitored reference chat (Florida Gulf Coast University) Jersey College aal-web-popout (copy) (The Florida State University) FSU Libraries Widget In-page chat Sarasota County St Petersburg College Widget 2013 Lake County Library System Palm Beach Atlantic University Florida SouthWestern State College Seminole State College Chat Popout (Florida Gulf Coast University) Southeastern University AaL Chat Eastern Florida State College Tallahassee Community College Statewide AMP page Embed St Petersburg Library System St Petersburg College Gale Widget LMS (The Florida State University) Hodges University 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290 300 Chats Answered By Entry Point

Lee County Library System Statewide SCF FSU Libraries Hodges University St Petersburg College Nova Southeastern University Broward County Florida Atlantic University University of Florida Valencia College Seminole County Jersey College University of South Florida Get Help Florida Pasco County Libraries Miami Dade Public Library Polk State College St Johns County Public Library System FAMU Miami Dade College University of Central Florida Palm Beach County School District Santa Fe College Florida SouthWestern State College Hillsborough Community College Florida Gulf Coast University Palm Beach State College Indian River State College Volusia County Palm Beach County Library System Pasco-Hernando State College Eastern Florida State College Gale Widget Sarasota County Tallahassee Community College Palm Beach Atlantic University Seminole State College Southeastern University Hillsborough County Public Library Cooperative Marion County Public Library System St Petersburg Library System Bay County Jacksonville Public Library Lake County Library System South Florida State College Maitland Public Library West Florida Public library Florida State College at Jacksonville LeRoy Collins Leon County Public Library Monroe County Public Library Osceola Library System Suwannee River Regional College of Central Florida Florida Gateway State College Florida Memorial University Gulfport Heartland Library Cooperative 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280 290 300 Changes: Hodges Chat By Entry Point + 300%

140 132 112

84

56

28 33

0 2017 2018 Changes: LCPLS Chats By Entry Point + 74.26%

300

250

200

150

100

50

2017 2018 Chats Answered By Library

Statewide Ask a Librarian

Lee County Library System

Academic

Florida State University

State College of Florida

Nova Southeastern University

University of Florida

Seminole County Library System

University of Central Florida

Florida Atlantic University

St Johns County Public Library System

Miami Dade College

Polk State College

Hodges University

Santa Fe College

University of South Florida

St Petersburg College

Tampa - Hillsborough Public Library

Florida A&M University

Broward County Library

Pasco County Library System

Pasco-Hernando State College

Jacksonville Public Library

Valencia College

Hillsborough Community College

Palm Beach Atlantic University

Palm Beach County Library System

South Florida State College

Ana G. Mendez University System Florida Campuses

Lake County Library System

Palm Beach State College

Tallahassee Community College

Volusia County Public Library

50 100 150 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 950 1000 1050 1100 1150 1200 1250 1300 1350 1400 Chats Answered and Missed

Missed 17.72%

Answered 82.28% Email By Library

State Library of Florida Statewide Hillsborough County Public Library Cooperative Manatee County Public Library System Valencia College St Johns County Public Library System Jacksonville Public Library Pasco County Library System Sarasota County Libraries and Historical Resources University of South Florida Shimberg Health Sciences Library University of Central Florida St Petersburg College Florida Atlantic University Broward County Library USF eResources Florida State University Seminole County Library System Nova Southeastern University Hodges University Lee County Library System Indian River State College USF Tampa Special Collections Florida A&M University Palm Beach Atlantic University Palm Beach State College State College of Florida Lake County Library System Miami Dade College St. Petersburg Library System Miami Dade Public Library TCC Citrus County Library System Monroe Co. Public Library--Florida Keys Polk State College Barry University South Florida State College University of Florida Volusia County Public Library Florida SouthWestern State College Heartland Library Cooperative Marion County Public Library System Hernando County Public Library Maitland Public Library Santa Fe College Academic Bartow Public Library Collier County Public Library Hillsborough Community College Community College Southeastern University 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 600