Corrigendum for ATM & its Managed Services DCCBs in

The Tamil Nadu State Apex Co-operative Ltd. No. 233, NSC Bose Road, - 600 001.

Corrigendum No.1 dated 13.1.2016

50 On-site ATM deployment and managed services for 23 District Central in Tamil Nadu

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Table of Contents 1 Activity Schedule ...... 3 2 Amendment / Change in RFP Statement ...... 4 3 Other Clarifications ...... 8 4 Changes in Annexure & Appendices ...... 39

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

1 Activity Schedule Find attached the new dates for submitting the Technical and Commercial Bid for Core Solution for Utkarsh.

# Activity Details

1 Bid Submission On 27/01/2016 latest by 3.30 pm Date & Time

2 Eligibility & The Eligibility & Technical Bids will be opened by the Tender Technical Bid committee in the presence of the bidders/ representatives who opening choose to attend on the Bid submission date On 27/01/2016 at date/time/ venue 4.00 pm at the above mentioned address.

Important : The above schedule is tentative only and subject to change.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

2 Amendment / Change in RFP Statement Section & Clause Ref. Page # No. / Appendix No. / Existing statement New / Change statement No. Annexure No. 1 3.1 Contract Tenure 15 On the completion of the selection process, the selected To be read as “On the completion of the selection Point 3.1.2 Bidder need to execute a comprehensive, definitive Master process, the selected Bidder need to execute a Service Level Agreement (MSA) with the Bank for the above comprehensive, definitive Master Service Level stated Contract period covering all terms and conditions of Agreement (MSA) with DCCBs (This would be discussed this RFP an agreement for an End-to-End ATM Switching with successful bidder) for the above stated Contract Services on Hosted/Application Service Provider/ Managed period covering all terms and conditions of this RFP an Service. The agreement will be based on the RFP agreement for an End-to-End ATM Switching Services on (encompassing Annexure/Appendices, clarifications, Hosted/Application Service Provider/ Managed Service. modifications) and the bidder’s offer document with all its The agreement will be based on the RFP (encompassing enclosures, modifications arising out of negotiation / Annexure/Appendices, clarifications, modifications) and clarification etc. the bidder’s offer document with all its enclosures, modifications arising out of negotiation / clarification etc.” 2 8 Payment Terms 61 The selected vendor will make payment request to To be read as "The selecte d vend or will make payment respective DCCB, monthly, in writing, accompanied by an request (this would be discussed with successful bidder) invoice for successful transactions, along with the relevant in monthly, in writing, accompanied by an invoice for reports in proof of services performed and by documents successful transactions, along with the relevant reports submitted pursuant to terms & conditions of the RFP/SLA. in proof of services performed and by documents submitted pursuant to terms & conditions of the RFP/SLA." 3 5 .Detailed Scope of 23 The Bank may from time to time and depending on To be read as "The Bank may from time to time and Work Point: 5.1.16 business / operational requirements seek to enable depending on business / operational requirements seek functionalities that are already possessed by the switch to enable functionalities that are already possessed by solution but not covered in the scope of this RFP. Such the switch solution but not covered in the scope of this implementation will be carried out by the Bidder at no RFP. Such implementation will be carried out by the additional cost to the Bank for a period of 1 year post first Bidder at no additional cost to the Bank for a period of 1 ATM roll out and thereafter (second year onwards), up to a year post first ATM roll out and thereafter (second year maximum of 500 man-days every service year. onwards), up to a maximum of 300 man-days every

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / Existing statement New / Change statement No. Annexure No. service year." 4 Point: 7.2.6 55 The Bidder will maintain a Turn Aroun d Time (TAT) as To be read as "The Bidder will maintain a Turn Around Performance detailed below: Time (TAT) as detailed below: Management • Cards/PIN: 48 hours • Cards/PIN: 7 working days including dispatch • Urgent requirement of cards: 24 hours • Urgent requirement of cards: 3 working days " 5 7.2, 7.2.6 Performance 55 3 Reconciliation To be read as Measurements "3 Reconciliation The Reconciliation of ATM transactions should be completed by the Vendor within One day of receipt of The Reconciliation of ATM transactions should be settlement files, Cash Balance Report, CBS Report and completed by the Vendor within One day of receipt of Switch Transaction Log. The Daily Report for the same settlement files, Cash Balance Report, CBS Report and should be submitted to the Bank’s team. Switch Transaction Log. The Daily Report for the same should be submitted to the Bank’s team. The settlement of claims should be done within the stipulated time frame as per The settlement of claims should be done within the directive of RBI / NPCI and other settlement agencies from stipulated time frame as per time to time. directive of RBI / NPCI and other settlement agencies • Reimbursement of customers the amount wrongfully from time to time. debited in failed ATM transactions within T+12 days • Reimbursement of customers the amount wrongfully • Dispute resolution should be completed in T+7 days debited in failed ATM transactions within T+12 days • Dispute resolution should be completed in T+7 days Delay in reconciliation report by the vendor would result in Delay in reconciliation report by the vendor would result a penalty of INR 200/- per day in a penalty of 20% over the NPCI penalty charges. • Delay in settlement of dispute claims will levy a penalty of • Delay in settlement of dispute claims will levy a INR 500/- per day penalty of 20% over the NPCI penalty charges. 6 ATM Unit Requirements 122 Capacity to hold 600 m roll for printing around xxxx To be read as "Capacity to hold minimum of 200 m roll for & Clause Ref : 29 transactions printing" 7 ATM Unit Requirements 123 Windows 7 ( Professional) with applicable and latest service To be read as "Windows 7/Linux or equivalent with & Clause Ref : 84 packs. applicable and latest service packs.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / Existing statement New / Change statement No. Annexure No. 8 ATM Unit Requirements 123 ATM should be preloaded with CEN3.0 compliant XFS To be read as " ATM should be preloaded with CEN3.0 & Clause Ref : 85 software and should be capable of running multi vendor compliant XFS software or equivalent and should be software without any hardware / operating system capable of running multi vendor software without any changes. hardware / operating system change"

9 Annexure 1 - Eligibility 105 The Bidder should have installed and /or carried out ATM To be read as "The Bidder should have installed and /or Criteria Point :14 Managed Services on the proposed ATM switch on a carried out ATM Managed Services on the ATM switch ‘hosted/Opex/Pay as You Go/Shared Services’ transaction on a ‘hosted/Opex/Pay as You Go/Shared Services’ based model supporting ATM, POS and connected to NFS transaction based model supporting ATM, POS and and providing services for at least ONE Scheduled Bank in connected to NFS and providing services for at least ONE , having more than 300 ATMs. Scheduled Bank in India, having more than 300 ATMs."

10 Annexure 1 - Eligibility 108 The p roposed ATM unit make and model should have a To be read as "The proposed ATM unit make should have Criteria Point :11 market presence of more than 1,000 machines across a market presence of more than 1,000 machines across Scheduled Banks in India as on the date of RFP. Scheduled Banks in India as on the date of RFP."

11 8 Payment Terms 61 Prices are inclusive of all taxes, statutory levies etc., except To be read as "Prices are exclusive of all taxes, statutory service tax and VAT and local entry tax in India (Octroi) levies , service tax and VAT and local entry tax in India which will be paid by the Bank on an actual basis. (Octroi) which will be paid by the Bank on an actual basis"

12 Annexure 01 - El igibility 1 The Bidder should have been in existenc e for a minimum To be read as “ The Bidder should have been in exi stence Criteria No. A.02 period of 5 years in India from the date of this RFP. for a minimum period of 5 years in India on the date of this RFP”

13 5.14.1.d 44 Removal or clearing of currency jams and captured cards To be read as "Removal or clearing of currency jams and captured cards for offsite ATMs"

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / Existing statement New / Change statement No. Annexure No. 14 Appendix 10 – Non Non -Disclosure Agreement Non -disclosure agreement to be submitted only by the disclosure agreement selected bidder 15 Appendix 8 - Bank Bank Guarantee format for Earnest money deposit Refer Appendix section below for the changes Guarantee

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

3 Other Clarifications Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 1 5 .Detailed Scope of 28 1. A folder to store the mini -account statements Since Mini accounts and Card are The folder is for storing mini Work Point: 5.3.4.3 & 2.Logistic delivery plan of the plastic card and PIN two different activities done at account statement generated Point: 5.3.4.7 mailer through separate couriers to the customer different locations, folder can be in ATMs by the customer. removed from the RFP as it will Hence no change required. unnecessarily increase the cost as card to be delivery is one time activity but Mini Statement is regular activity. 2 5 .Detailed Scope of 29 The EJ should be replicated in another location as ---- Bidder Query left blank. Work Point: 5.4.8 advised by the Bank. The Bidder should have the facility to extract the Electronic Journals of all the transactions in each of the ATMs, to a centralized location /Server for reconciliation purpose. Hence the storage for the same must be factored based on the Business Projections stipulated in this RFP. 3 8. Payment Terms point: 61 Card personalization, printing and PIN generation Card Payment need to be in The RFP Requirement remains 2 Payment Milestone : Per Card monthly in arrears advance and it cannot be on card unchanged. Payment Percentage: Per Card basis but as per the PO. 4 Annexure 1 - Eligibility 105 The Bidder should have installed and /or carried out Need clarity on whether it is This criterion refers to bidder's Criteria Point :14 ATM Managed Services on the proposed ATM switch related to switch performance or experience with the proposed on a ‘hosted/Opex/Pay as You Go/Shared Services’ Vendor performance. Meaning switch. transaction based model supporting ATM, POS and the switch may be installed by connected to NFS and providing services for at least some other Bank for connecting ONE Scheduled Bank in India, having more than 300 thousands of ATM but is not with ATMs. the Vendor. 5 Annexure 1 - 108 The proposed ATM switch solution m ust be Need clarity on whether it is The criteria pertain to the ATM EligibilityCriteria Point managing and driving a minimum of 300 operational related to switch performance or Switch solution. The RFP :17 ATMs across at least ONE Scheduled Bank in India as Vendor performance. Meaning requirement remains

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. on date of the RFP. the switch may be installed by unchanged. some other Bank for connecting thousands of ATM but is not with the Vendor. 6 Annexure 01 - Eligibility 103 The Bidder should have been in existence for a The EFT Switching industry under The criteria pertain to Criteria: Point No. 2 minimum period of 5 years in India from the date of the Sponsor bank model (ASP company's existence in India. this RFP. model) came into existence only The RFP requirement remains in July 2011 after NPCI created a unchanged. separate platform for the same. Any organisation / company that was conceived and incorporated in order to only meet the limited objective of catering to the Sub- member banks and with a niche focus, could not have been in existence prior to the year 2011. Hence, we request you to reduce the number of years of existence to three. 7 Annexure 01 - Eligibility 103 Bidder should have an average annual turnover of In the interest of this tender RFP criteria remain unchanged. Criteria: Point No. 4 atleast INR 100.0 crore for the last three financial being catered to by focused and years. niche players with extensive knowledge / expertise of the technology, processes and protocols involved in the EFT Switching under Sub- membership model, we request you to relax this criterion in order that we can participate in this tender.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 8 Annexure 01 - Eligibility 107 The Bidder should have its own managed services Our understanding is that the The RFP requirement remains Criteria: Point No. 12 Centre operation in India and should have prime requirement in the tender unchanged successfully installed and / or carried out ATM is to provide EFT / ATM Switching managed services for a minimum of 300 Operational services to Tamilnadu DCCBs ATMs on an Opex model over a period of last 3 years under Sub-membership model from this RFP date. (through ASP). While ATM driving services are undertaken by the EFT Switching services provider, the rest of the scope of ATM services including deployment, commissioning, installation at the site, cash replenishment services, etc are typically undertaken by the standalone MSP services firms and are not under the scope of the EFT Switching Solution provider. We request you to change this criterion to: "The Bidder should have the capability to offer ATM driving services and should also monitor the uptime / downtime of the ATMs thus deployed." 9 Annexure 01 - Eligibility 107 The Bidder should have installed and / or carried out Again, this pertaining to the MSP Bank expects the Bidder to be Criteria: Point No. 14 ATM Managed services on the proposed ATM Switch services for ATM - which are not responsible and experienced to on hosted model - for at least one Scheduled Bank in typically under the scope of the handle the complete setup. India, and having more than 300 ATMs. EFT Switching Services provider. Instead, we request you to change this to: "The Bidder should be offering the ATM

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. Driving / monitoring services on its EFT / ATM Switch for at least300 ATMs and should be serving at least one Scheduled Bank in India." 10 Annexure 01 - Eligibility 108 The proposed ATM Switch solution must be Typically, only Small banks / Co - The RFP requirement remains Criteria: Point No. 17 managing and driving a minimum of 300 operational operative banks (although unchanged ATMs across at least One Scheduled Bank in India as Scheduled) opt for ASP model for on the date of RFP. 'Rupay - Switching'. We firmly believe that this criterion be changed to: "The Bidder should have catered to at least one Scheduled Bank in India, and further, the Bidder should be driving a total ofat least 300 ATMs on its EFT / ATM Switch." 11 Commercial Bill of 111 Cost Sheet Format There is no item to quote the Bidder to factor the bundled Material (BOM) upfront pricing component per cost on a per ATM basis bank (i.e., the pricing for mentioned in Annexure 02 - Bill Installation, Implementation, of Materials. The RFP Integration with the host, requirement remains Certification) unchanged.

12 Commercial Bill of 111 Cost Sheet Format There is no line item to quote the Bidder to factor the bundled Material (BOM) Commercials in terms of Cost per cost on a per ATM basis transaction (for various mentioned in Annexure 02 - Bill transaction types including of Materials. The RFP Financial - Onus, Acquirer, Issuer requirement remains and Non-financial transactions) unchanged.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 13 Commercial Bill of 111 Cost Sheet Format There is no line item to quote the Bidder to factor the bundled Material (BOM) Price for providing MPLS Link cost on a per ATM basis services (Installation as well as mentioned in Annexure 02 - Bill Recurring price component for of Materials. The RFP DC and DR). requirement remains unchanged. 14 5.1,5.1.7 b, Overall ATM 21 Carrying out the customization on the ATM switch to As RTGS/NEFT is not under the It’s a future requirement and Solution requirement address the existing as well as future requirements purview of ATM solutions but is pertains to RTGS/NEFT initiated from the Bank such as: part of CBS scope, need from ATM Kiosk. Integration plan for Financial Inclusion, enabled biometric transactions, RTGS/NEFT, IMPS Payment Gateway, electronic bill presentments, E- commerce etc. 15 5.2,5.2.14, ATM Switch 27 Switch Management Dashboard should also have the Need clarification from the Bank Bidder can provide the EJ Solution following capabilities: on EJ status as the same is not status as separate dash board b. Ability to access the current detailed status of any part of Switch Management along with regular Switch individual ATM, like cash availability, HW issues, EJ Dashboard and should be Management dashboard. status, connectivity, etc. excluded

16 5. 3,5.3.2, Card 27 Card Management The Bank has to clarify whether No, it refers to vendor's Management & Printing Q. On receipt of the card application files from Personalisation Bureau refers to location. Card request will be Services personalization bureau the system should the Banks’ Central Card raised from DCCB branches automatically pick these files and generate, encrypt Processing Centre? /HO to vendor location. Refer and send embossed and PIN files back to Card management personalization bureau. requirements from Annexure 03T - Technical requirements. The RFP requirement remains unchanged.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 17 5.3,5.3.2 Card 27 R. Post issuance addition/deletion of applications The Bank has to clarify on this Requirement is clear, kindly Management & Printing point. refer to detailed requirements Services of the RFP. 18 5.5,5.5.9 Reconciliation 30 The Bidder will be responsible for managing Need clarity on this point as it Yes, understanding is correct. Solution & Settlement settlements between DCCBs & NFS member banks appears the functionality is one Bidder is expected to handle Services through the bidder’s settlement bank which will part similar to the Settlement Bank / such settlement through of ATM services offered and bidder is expected to NPCI activity. bidder's settlement Bank and handle such settlement through TNSC Bank once it through TNSC Bank once it is become eligible for settlement in NPCI. eligible for NPCI settlements.

19 5.5, 5.5.10 Reconciliation 30 The Bidder will be responsible to upload data files Bank to clarify/ elaborate on this Bidder query not specific. Solution & Settlement obtained from Switch / EJ Data /Transaction Log Files point However Bank expects the Services (TLF) /Data Files as received from ATM Solution, in vendor to handle four way the Reconciliation Server and carry out the process reconciliation process - Switch of reconciliation of all entries by generating Reports file, CBS file, NPCI file & EJ and of Matched, Unmatched, failed, Reversal, Partial Dispute management system Reversal, Suspected, manual entries; ATM-wise etc. of NPCI. of: I.Making 1st presentments, 2nd presentments The RFP requirement remains etc., making, receiving and presenting arbitration unchanged. cases etc. as per Rules and Mandates of different ATM Sharing arrangement

20 5.55.5.11 Reconciliation 31 Accounting, Reconciliation & Reports Bank has to provide more details This is with respect to Solution & Settlement with respect to this discrepancies noticed in Services j. The Bidder will generate automated letters and requirement. customer transactions in ATM send through e-mails, SMS etc. to the customers and which is identified during branches as per format provided by the Bank from reconciliation. time to time.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 21 7.27.2.6 Performance 55 2 Cash services The Successful Bidder(s) shall ensure Bank has to clarify whether this Applicable to offsite ATMs Measurements that no ATM goes non-available to the customers point is specific to Offsite ATMs managed by the vendor due to want of cash only?

If any cash-out situation arises in any of the cassettes in the ATMs, the Bidder shall be penalized INR 500/- per instance/ per day of cash out for that ATM. If it is observed that cash out situation arises two or more times in a particular ATM in a month, the penalty will be twice the per instance cash out penalty for that ATM.

22 Annexure 01 - Eligibility 2 The Data Centre and Disaster Recovery Site where We need to inform the bank that This criterion refers to the Criteria the ATM switch is proposed to be hosted should be Switch Hosted at DC DR site compliance of the DC and DR ISO 27001 compliant as on the date of the RFP. should be PADSS compliant and Hosting Site where the IT not ISO certified Infrastructure is hosted. The RFP requirement remains unchanged.

23 Annexure 01 - Eligibility 2 The bidder must be in the business of providing ATM We need to ask the bank to The RFP requirement remains Criteria driving, ATM transaction processing and switching reduce the period from 3 years unchanged services on shared services/hosted platform as an to the period. application service provider for at least last 3 years as of the RFP date.

24 5.6.1.d 32 ATM -wise EJs should be stored in the EJ server of the Please clarify t he periodicity of Periodicity will be yearly basis Bidder at a centralized location for minimum period sharing of data with Bank after and the medium of sharing of 12 months. Post which the EJ data may be purged completion of 1 year and the would be through removable by the Bidder after seeking written confirmation of medium media, currently the Bank the Bank, post all necessary Backup. This backup intends it to be on secure

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. should be handed over to the Bank. Tapes which should be accessible by Bank IT team. 25 5.6.1.g.ii 32 The EJ’s which cannot be retrieved through the EJ retrieval may take more time if To be read along with 5.6.1.g.i automated schedules shall be retrieved & uploaded particular ATM is down post txn. & ii. It refers to T+ 1 i.e EJ for into the Reconciliation module on the next day Please clarify whether it ("Next previous day transactions that before 1:00PM. day by 1 PM") refers T+2 days cannot be pulled between 00:00 hrs to 7:00 am to be pulled before 1:00 pm on the same day.

26 5.14.1.f 44 Taking backup of camera images on monthly basis on Please clarify the type of the Medium would be any secured a suitable backup media and handing over the same medium to be used to handover tapes /disks which should be to the controlling office. the images standard formats acceptable by the Bank. 27 5.15.1 45 The PMS should be conducted once in a quarter to Please clarify on the type of the Both Hard & Soft copy to be ensure that the ATM is maintained in good operating report desired - FCR hardcopy/ submitted. The soft copy to be condition and the report should be submitted to the FCR soft copy/ in excel format. e-mailed first and hard copy to Controlling Office concerned. Preventive However to enable faster way to be sent later. Maintenance may be scheduled at a time convenient submit the report bank is to Bank i.e. it should not affect the customer service. requested to consider FCR soft copy/ Excel format as a valid document. 28 7.2.6.4 56 Consumable stock out at service location due to Please elaborate on the It is based on the incident failure to raise demand or any other negligence on periodicity of the incident to be occurrence not on periodicity. the part of agency – INR. 100/- per instance. In case defined as repetition. of repetition of the failure a penalty of INR. 200/- would be levied per incident 29 7.2.6.4 56 Unauthorized use of Non -standard Receipt/ Bank is requested to specify on Non standard receipt s refers to stationery of Bank at managed ATMs – INR. 200/- per the Definition of nonstandard the standardization of the ATM instance. stationary receipts to be followed

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. (Uniform receipts ) across all ATMs. Also refer section 5.14.1.b on usage of thermal paper for receipts. Stationery of Bank - refers to unauthorized use of Bank stationery in ATM. All stationeries of ATM should be provided & managed by the vendor. 30 7.2.6.4 56 A penalty of INR 100/ - per ATM will be charged if Is it per instance? Yes, understanding is correct. DVSS will not function for more than 3 consecutive days. 31 7.2.6.4 57 The vendor should remotely monitor the Digital Bank to provide details of the Refer ATM unit requirements Video surveillance systems and ensure that DVSS is same. For surveillance would an in Annexure 03T- Technical working on 24 X 7 X 365 basis external camera that would requirements for DVSS record video and store the same requirements. using the DVR suffice or is any other system required. Please explain. 32 7.2.6.5 57 Backup Success Rate Bank is requested to clarify Will be calculated on monthly • Backup success rate for the all the solutions whether the Minimum back up basis. proposed as per the RFP success rate would be calculated 99% monthly or on a daily basis. Total Monthly Cost of the respective year 33 7.1.1 51 a. “Scheduled operation time” means the scheduled Bank is requested to consider Dow ntime due to site power operating hours of the System for the month. All some additional exclusion factor failure or any other matter planned downtime on the system would be deducted (not limited to) ; civil, electrical that is not under from the total operation time for the month to give 1. Down time for rural ATMs for Bidder scope of work will be the scheduled operation time. Following will be night hours (10 PM to 8 AM). excluded.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. standard exclusions while calculating availability: 2. Area power outage i. Scheduled ASP Switch Routine Maintenance within 3. Supervisory down time. the agreed Scheduled time 4. Down time due to cash out on ii. Scheduled ASP Upgrades within the agreed account of delayed supply or Scheduled time non-supply of cash by the bank iii. Fault of Banks owned Network Equipment (at where ever cash replenishment ATM end or at hosts end) under TCPSL scope. iv. Force Majeure cases 5. ATM down time on account of v. Core Banking Solution Host outages host outage (As down time vi. Any other cause attributable to Banks penalty is already applicable for infrastructure host outage). 6. Accessibility issues such as - access is not allowed at site for reasons beyond the control of vendor. Access to sites in sensitive/ Prohibited area etc. as mutually agreed between both the parties. 34 7.2.5 54 Service availability measurements The ATM downtime penalty Refer section 7.1.1 for arriving calculation methodology is not solution availability % and refer clear. Also whether one ATM section 7.3.2 for calculating going down would be considered penalty. Also refer example in as a critical category item or in the same section for further any other category. clarification. Refer Section 7.1.2 Level 2 Critical criteria. 1 ATM going down is considered as critical. 35 5.11.1 42 Site Installation Services by Bank Need clarification on whether the Bank will pay the electricity bill service provider needs to pay the for the ATM site. electricity bill or Bank would do

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. the same. 36 5.11.1 42 Site Installation Services by Bank It is assumed that Bank would Vendor to provide the same. also provide the lease line / VSAT Refer to the detailed Scope. connectivity for the sites

37 5.14.1 44 FLM & SLM Services In point f, it is not mentioned on Refer 5.14.1.f & g. The whether Bank would provide the controlling office would be media for recording the images vendor's location. Proper and if Bank personnel would be register to be maintained by available for collection of images. the vendor on periodic back up Also it is assumed that the back- on monthly basis. Bank would up is required only for a month take a half yearly or yearly after which it would be rewritten (periodicity would be decided with new data. later) backup of the same and after which vendor can purge it subject to Bank's confirmation. 38 7.3.2 60 Service Level Computation RFP mentions that if a Understanding is correct for component is causing business Bank provided components. downtime more than thrice Refer Section 7.1.1 a on within a span of 6 months, then it standard exclusions for Force needs to be replaced. We majeure etc. assume that if the component is provided by the Bank (AC, UPS etc.) then the replacement would be done by the Bank. Also it is assumed that any their party damage, force majeure issues etc. would be excluded from the replacement charges.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 39 5.4.7 29 EJ Pulling It is assumed that service Bidder is expected to handle providers can use their own EJ the same as part of scope of agent (currently being used for work defined and requirements MOF and other contracts). given. 40 5.1.2 21 The Bidder shall also be responsible for interfacing Interfacing with other system will Banks expectation is that with the existing Core or any other core system that involve customization in Switch. vendor should interface their will be in service during the period of contract. The It is assumed that this would be switch with Bank's core system current Core banking service provider contract is done at an additional cost which i.e., with present core system valid till 31 December 2017. The bidder is also would not be included in the as well as with any other core responsible for interfacing with any other surround pricing. Kindly confirm. system that will be identified systems deployed at the Bank by M/S. Tata by the Bank later during the Consultancy Services or any other Core Banking contract period without any service provider during the contract period in additional cost. accordance with the RFP requirement. 41 5.1.9 21 The ATM switch must provide interface to the Bank’s Interfacing with other system will Interfacing the existing Core Banking Solution (existing and future versions) involve customization in Switch. applications (excluding core and the delivery channels. It will be the responsibility It is assumed that this would be system) needs to be part of the of the selected Bidder to coordinate with Bank’s done at an additional cost (as is Bidder's proposal. Any system integrator for the successful integration with basis) which would not be additional new applications Core Banking Solution at its own cost. Further, the included in the pricing. Kindly introduced by the Bank at a Bidder will also be required to interface the ATM confirm. later date would be based on Switch solution to the Bank’s E-Mail Messaging the additional effort required System and SMS gateway solution (for sending by the Bidder at the mutually alerts). Costs charged by the Core Banking System agreed rates. service provider and / or SMS aggregator for this purpose will be borne by the Bank. 42 5.1.13 22 Conducting quarterly DR Drills advised by Currently conducted once in 6 As per NPCI "NFS Business RBI/Settlement Agency/NPCI / Bank from time to months as per NPCI guidelines. Resiliency Statement" Bank time and a report should be submitted to the Bank Would that suffice? Kindly expects DR drills to be within 15 days from the date of the drill confirm. performed on quarterly basis.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 43 5.1.17 23 The reporting tool should have user -friendly and Need more information Refer Annexure 03F - powerful querying mechanism and help effective regarding these capabilities as Functional & 03T - Technical data mining based on the Bank defined parameters, these need to be developed and requirements on reports processing logic, rules and criteria. The solution the costing would be on an as is requirement. should have a strong Management Information / basis for the same. Decision Support System facility 44 5.2.6 25 The system should have rules to provide basic Need more information DCCBs expect minimum FRM functionalities to monitor the fraud and risk aspects regarding these capabilities as requirements like real time & of the payment transactions for bank issued cards. these need to be developed and near real time transaction the costing would be on an as is processing, Transaction basis for the same. monitoring capability from different terminals like ATM units, POS & ecommerce sites. In addition to the above Bank expects the proposed solution to have feature to integrate with NPCI Fraud Risk Management solution which is currently offered by NPCI as value add service at no additional charges. 45 2.7 12 Bidders shall submit, along with the Technical Bid, We have limits with private Bank Guarantee will be EMD of Rs. 5,00,000/- (Rupees Five Lakhs only) in the Banks, needs to be confirmed by accepted from any scheduled form of Bank Guarantee (BG) as per the format given TNSCB Bank irrespective of its in Appendix –8, and should be executed by a ownership status (Private or Nationalized or Scheduled bank, acceptable to Public sector undertaking). TNSCB, having its branches in Chennai.

46 2.7.2 12 EMD will be refunded to the Selected Ven dor only 1. PBG format is not provided. PBG format would be shared after the Vendor furnishes an irrevocable and 2. When the PBG needs to be with the selected vendor. No

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. unconditional Performance Bank Guarantee for 2% issued not clear change r equired in other of the total contract value valid till the end of 3. Normally Claim period is for conditions of PBG. assignment period with additional claim period of 6 3 months, 6 months will be a (six) months. The additional claim period does not challenge. Bank to reconsider the include migration period and the PBG may need to same. be suitably extended accordingly. No interest will be 4. BG can be provided 1 Year paid on the EMD + 3 months Claim period and renewable every year. 47 3.2.1 18 Supply, installation, commissioning and maintenance 1. Who will maintain the AC Civil and Electrical aspects such of Standard quality Air Conditioners and Un- and Power supply? as AC, Power Supply-UPS will interrupted Power Supply to ensure uninterrupted 2. In case of any issue at the be the responsibility of the services at the ATM site site due to UPS issues whose is respective DCCBs responsible 48 3.1 15 The contract period for providing all the services As per projection, ATM’s will be Contract period commences stated in this RFP will be for tenure of FIVE Years deployed in Phases, the contract from the date of PO from the date of acceptance of the Purchase start date will it be from the Date acceptance/Contract sign off Order/Signing of the Contract between the Bank and of Cash live of the ATM. This date. Business growth plans are the selected Vendor. Further, the Bank reserves the requires absolute clarity in indicative & are subject to right to review the rates at the expiry of three years , writing. If this is from the change it has no impact on if the bank is of the opinion that there are reductions Agreement date, then what will contract period. of rates in the market for comparable services, happen to the ATMs deployed compared to the initially agreed rates. The Bank say in Year 3 or Year 5 of contract reserves the right to negotiate the initial agreed rates and it will be mutually decided between the Bidder and the Bank for the subsequent period. However, the Bank may consider an exit option if no reasonable solution is obtained. Further Bank reserves the right to renew the contract after the expiry of the initial term (5 years) on mutually agreed terms & conditions and at negotiated cost.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 49 5.8.1 37 The Bidder should ensure that the entire cash of the Cash in ATM will be insured by us It is applicable for offsite ATMs. Bank handled by it in the vault/in transit/in ATM is based on maximum Capacity of The RFP Requirement remains adequately insured with the bank as beneficiary. Cash that can be held in any ATM unchanged. b. Insurance value should be as per the actual value of cash being handled at each Vault location and or Cash in Vault / transit will be in Transit or in ATM. through CRA contract – Ops to c. The Bidder should submit a copy of Cash insurance ensure the same and we will not cover to the Bank. take insurance for the same. d. In case of any cash Loss, the Bidder should reimburse the loss amount to the Bank immediately, In case of Cash loss, without waiting for settlement of Insurance claim. reimbursement of loss will be done within 7 days post verification and acceptance by us.

50 5.8.3 37 The Bidder will be required to furnish a Bank There’s already PBG given @ 2% No change required. Guarantee to be calculated @ Rs.5,00,000/- per ATM of the contract value. Is this over This is applicable for offsite for securing its obligations in respect of vault loss and above that and normally no ATMs. and transit loss while providing the Cash PBG is given for cash in Vault Projections are inclusive of Replenishment Services in accordance with the terms Cash in Transit, this is covered as onsite & offsite ATMs. of the Agreement. Such Bank Guarantee is required part of Insurance by CRA. This to be valid till the validity of Agreement. In the event clause is not acceptable. of failure on the part of the bidder to pay for cash losses as per the terms and conditions, the Bank shall As per the projection the BG be entitled to invoke the guarantee. amount ranges from 2.5 Crores to 12.5 Crores ( 50 to 250 ATMS) 51 5.1.1 42 5.11 Site Installation Service (SIS) Not clear who will maintain all Respective DCCBs the site interiors including if there is any electrical or civil

22

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. work fault including changing of bulbs etc.…. 52 7.1 51 - All clauses Requirement is very stringent The overall penalty cap would 59 and Penalty is too high – Hence be 10% of monthly billing request Bank to cap the sum amount. total of all penalties at 10% of the billing amount for the month. 53 8.1.5 62 Any objection / dispute to the amounts invoiced in Undisputed amount shou ld be Refer RFP section 8.1.4. The the bill shall be raised by respective DCCBs within paid within 30 days form the RFP requirement remains reasonable time from the date of receipt of the invoice date. unchanged. invoice. Upon settlement of disputes with respect to any disputed invoice(s), the Bank will make payment within thirty (30) Working Days of the settlement of such disputes. 54 Assets deployed by us after the This is out of RFP scope. contract period / on termination – Treatment and what price it will be taken over is not mentioned any where

55 ATM Unit Requirements 122 Able to provide help in graphical mode to load "Able to provide help in graphical The RFP Requirement remains & Clause Ref : 13 consumables in the ATM, like printer stationery mode is supported for Cash unchanged. loading, but not for printer paper loading" - Request bank to clarify. 56 ATM Unit Requirements 122 4 denomination Cash dispenser with 4 currency Request Bank to modify as " 4 The RFP Requirement remains & Clause Ref : 33 cassettes and 1 (one) divert cassette with lock & key denomination Cash dispenser unchanged. / latches capable of shutting automatically when with 4 currency cassettes with removed from the ATM. lock & key / latches capable of shutting automatically when

23

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. removed from the ATM and 1 (one) divert cassette" 57 ATM Unit Requirements 122 Intel Pentium i3 or higher/equivalent with a Request Bank to modify as " Intel The RFP Requirement remains & Clause Ref : 42 minimum clock speed of 2.0 GHz of higher with dual core or higher/equivalent unchanged. minimum 2 GB DDR III Ram memory or upgradable to with a minimum clock speed of 4 GB or above. Vendor to guarantee maintenance of 1.6 GHz or higher with minimum the processor throughout the expected life of 7 years 2 GB DDR III Ram memory or of the ATM or replace the same with the latest upgradable to 4 GB or above. processor. Vendor to guarantee maintenance of the processor throughout the expected life of 7 years of the ATM or replace the same with the latest processor. " 58 Annexure 01 - Eligibility 8 Self -Declaration in case of OEM. Since the Bank is expecting the Switch License agreement Criteria Or bidder to offer the switching between the bidder and the In case of authorized distributor/ system integrators, services on a hosted model, OEM is acceptable. However, (i) An authorization letter from OEM to participate in request the Bank to consider the Bidder should ensure the this RFP should be furnished. switch license agreement agreement is valid till end of (ii) A letter from OEM certifying that if the authorized between the bidder and OEM contract period. distributor/ system integrator is not able to meet its and the certificates from obligations related to the service and support for the customers as a proof for the ATM product as per contract during contract period, the switch license in lieu of the letter OEM shall perform the said obligations with regard from OEM. to their items through alternate and acceptable service provider. Letter from OEM and service In case of authorized representative of the OEM of guarantee from OEM would the Switch solution, an authorization letter from typically be required if the bidder OEM to this effect should be furnished giving is proposing a product license. mandate to participate in this RFP.

24

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 59 5.1.3 21 The Bidder will be responsible for maintaining In General, any certification cost The RFP Requirement remains connectivity with the NFS. The Bidder shall would be borne by the bank at unchanged. coordinate and ensure the required Certification for actuals. Whether bank will NPCI interchanges. Any actual cost incurred towards consider changes in the RFP to NPCI certification will be borne by the Bidder. this effect on this? 60 5.1.6 21 Provide an interface between the hosted ATM What type of message formats DCCBs currently do not h ave switch/ Services and the Bank’s Call Centre to handle supported by bank's call centre call centre and intend to card related requests / queries such as lost card, card now? For ex. ISO 8583, XML etc… handle all customer queries hot-listing, PIN regeneration, etc. through the portal/application provided by the bidder to DCCB branches for ATM related queries. The queries will be routed to centralized help desk managed by the bidder. 61 5.1.13 22 Conducting quarterly DR Drills advised by As per RBI mandates, DR drills As per NPCI "NFS Business RBI/Settlement Agency/NPCI / Bank from time to are supposed to be done twice a Resiliency Statement" Bank time and a report should be submitted to the Bank year. Requested to change the expects DR drills to be within 15 days from the date of the drill RFP clause accordingly. performed on quarterly basis. 62 5.2.3 24 Support for the following devices and channels but Mobile devices are being Currently DCCBs do not possess not limited to: mentioned here. Whether bank Mobile application. This would is having Mobile application be a future requirement. currently or as part of the switching services Mobile application needs to be provided by the selected bidder

63 5.2.3 24 Support for the following devices and channels but Mobile phone banking is being Vendor is expected to provide not limited to: mentioned here. Whether interface currently. Mobile currently offers mobile banking phone banking is future facility to their customers. What requirement.

25

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. is expected here is only an interface to connect with Phone banking? 64 11.2, 11.2.1(e), 83 "11.2 Indemnity/Settlement of Claim/Compensation: BIDDER would like to clarify that The RFP Requirement remains The Bidder hereby indemnifies the Bank, and shall BIDDER is willing to indemnify unchanged. always keep indemnified and hold the Bank, its only for any breach of any employees, personnel, officers, directors, intellectual property of products (hereinafter collectively referred to as “Personnel”) as delivered by BIDDER provided harmless from and against any and all losses, such breach of IPR is solely liabilities, claims, actions, costs and expenses caused by any act or omission of (including attorneys' fees) relating to, resulting the BIDDER. directly or indirectly from or in any way arising out of any claim, suit or proceeding brought against the Further, the BIDDER would like to Bank as a result of: a. Bank’s authorized/bona fide clarify that its indemnification use of the Deliverables and/or the Services provided obligation will be limited to by the Bidder under this RFP; and/or an act or direct claim amount finally omission of the Bidder, employees, agents, sub- awarded by the court of law and contractors in the performance of the obligations of subject to the Bidder under this RFP; and/or c. claims made by the Bank: (i) notifies the BIDDER employees or subcontractors or subcontractors’ immediately after the claim is employees, who are deployed by the Bidder, against asserted or threatened, (ii) the Bank; and/or d. breach of any of the terms of this BIDDER has full control over the RFP or breach of any representation or false defence, settlement or other representation or inaccurate statement or assurance resolution or covenant or warranty of the Bidder under this of the claim, (iii) Bank does not RFP; and/or e. any or all Deliverables or Services take a position that is adverse to infringing any patent, trademarks, copyrights or such BIDDER, (iv) at BIDDER's request, other Intellectual Property Rights; and/or f. breach of Bank assists the BIDDER in confidentiality obligations of the Bidder contained in defending, settling or otherwise this RFP; and/or g. Gross Negligence or wilful resolving the claim, and (v) there

26

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. misconduct attributable to the Bidder or its is no modifi cation to the Services employees or sub-contractors. The Bidder shall at its without the written authorization own cost and expenses defend or settle any claim of the BIDDER. Further, any against the Bank that the deliverables and services deduction from the BIDDER's fee delivered or provided under this RFP infringe a is subject to its prior written patent, utility model, industrial design, copyright, consent. trade secret, mask work or trade mark in the country where the Deliverables and Services are used, sold or received, provided the Bank: a. Notifies the Bidder; and b. Cooperates with the Bidder in the defence and settlement of the claims. The Bidder shall compensate the Bank for such financial loss, suffered by the Bank if the Bidder fails to fix bugs, provide the modifications/enhancements/customization as required by the Bank as per the terms and conditions of this tender and subsequent Agreement and to meet the service levels. and 11.2.1 (e) e. In circumstances where the Bidder indemnifies the bank against any claims of infringement of any IP rights, the Bidder must at its own expense promptly; i. Procure the unrestricted right for the bank to continue using and receiving the same; or ii. Make or procure on Bank’s behalf such alterations, modifications, adjustments or substitutions to all or any parts of the same so that it becomes non- infringing without affecting the relevant part of deliverables or services or prejudice their compliance with their terms of the specifications or requirements of RFP; or iii. Substitute a non- infringing version of the infringing item of at least

27

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. functional equivalence conforming to applicable requirements under the RFP" 65 83 "11.2.1 Limitation of Liability: a. The Parties The BIDDER requests that its The RFP Requirement remains and acknowledge that circumstances may arise where on direct liability to be limited to the unchanged. 93 account of a breach by the Bidder of the terms of this fee received in the last six (6) RFP and subsequent Agreement, or other contractual months prior to the occurrence or tortuous claim, the Bank may be entitled to of such act or omission. Further, damages from Bidder. b. In each such instance, the BIDDER requests that the Bidder’s aggregate liability shall be subject to an indirect and consequential overall limit of the Total Cost of the Project for the liabilities to be excluded under all contract period. .." "11.11 circumstances. Bidder’s Liability The Bidder’s aggregate liability in connection with obligations undertaken as a part of the ATM Managed Services project regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be at actual and limited to the value of the contract. The Bidder’s liability in case of claims against the Bank resulting from misconduct or gross negligence of the Bidder, its employees and subcontractors or from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights or breach of confidentiality obligations shall be unlimited. The Bank shall not be held liable for and is absolved of any responsibility or claim/litigation arising out of the use of any third party software or modules supplied by the Bidder as part of this RFP." 66 11.3, 11.3.1 to 11.3.6, 85 "11.3 Termination of Contract: A. BIDDER would like to discuss The RFP Requirement remains 11.3.9, 11.3.11 to 11.3.13 to The Bank reserves the right to terminate the contract with Bank that any termination unchanged. 88 placed on the Bidder in the following circumstances: of the Contract can only be for

28

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 11.3. 1 The Bidder commits a breach of the terms and cause accompanied with a cu re conditions of the RFP/Contract and fails to remedy period of 90 days for the such breach for a period of 30 Business Days, rectification of such breach following receipt of written notice from Bank failing which the non-defaulting specifying the breach or breaches set out below: party can terminate the a. Failure to furnish the performance guarantee agreement. within 21 days after the execution of the Service B. The BIDDER would like to Level Agreement. b. Delay or deficiency in the clarify that termination completion or implementation of the Project or any assistance services can be availed activity contemplated under this RFP and subsequent from the BIDDER based on Contract within the applicable time schedules. c. Non mutually agreeable charges, conformity of the Deliverables or Services with the timelines and terms, as terms and Specifications of the RFP as observed opposed to the liability of bear during post-delivery audit or otherwise. d. Serious the costs and expenses relating discrepancy in the quality of to procurement of services from service/hardware/software expected during the third party and cost pertaining to implementation, rollout and subsequent execution of remaining project. maintenance process. e. An Insolvency Event occurs in relation to the Bidder or it ceases to carry on its business or substantially the whole of its business; or ..." " 11.3.2 The Bank also reserves the right to cancel the part or all services and terminate the respective agreements for the same, if the Services provided by the Bidder are not satisfactory and recover any payment made by the Bank for the provision of maintenance, not rendered to the Bank. In the event of any deficiency, defect or inadequacy of the Deliverables or Services, provided by Bidder to the Bank, the Bank reserves the right to procure the same or similar Deliverables or Services, from

29

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. alternative sources at the risk, cost and responsibility of the Bidder. 11.3.3 In the event that Bidder does not perform satisfactorily or there is a delay in the performance of its obligations under the bid, the RFP, the Bank reserves the right to source the remainder of the Deliverables and Services from another entity of its choice by giving three months’ notice of the same to Bidder. In the event of a termination of the contract by Bidder in accordance with the above terms, Bidder shall fully compensate the Bank for any expenditure incurred by the Bank in executing or obtaining the execution of the remainder of the Project. 11.3.4 In the event of a termination of the Contract by the Bank, the Bidder shall do all such acts or deeds as may be required to fully compensate the Bank for all expenditure incurred by the Bank in executing or obtaining the execution of the Project, till such time of termination and for any removal and/or relocation that may be required by the Bank following such termination. The Bank shall not bear any liability in this regard. 11.3.5 In the event of the Bank communicating its intention to terminate the Contract, Bidder shall continue to render such Services as it is required to under this RFP/bid and subsequent Contract, including but not limited to Facilities Management, support and maintenance for the Deliverables for a period up to 12 months following notice of intention to termination, until such time that the Bank indicates that it has been able to make alternative

30

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. arrangements for the provision of such Services, in accordance with the terms, including those pertaining to payment, contained herein." "11.6" "11.3.9 Consequence of Termination" "11.3.11" to "11.3.13" 67 11.6 91 "11.6 Assignment The BIDDER requests that the The RFP Requirement remains The Bidder agrees that the Bidder shall not be agreement can be assigned in unchanged. entitled to assign any or all of its rights and/or favour of its affiliates without the obligations under this tender and subsequent consent of the Bank. agreement to any entity including Bidder’s affiliate without the prior written consent of the Bank. If the Bank undergoes a merger, amalgamation, takeover, consolidation, reconstruction, change of ownership, etc., this RFP/contract shall be considered to be assigned to the new entity and such an act shall not affect the rights of the Bank and the Bidder under this RFP." 68 11.8 92 "11.8 Inspection of Records Any inspection / audit will be The RFP Requirement remains All Bidder records with respect to any matters cooperative of BIDDER’s unchanged. covered by this tender shall be made available to the confidentiality and security Bank or its designees at any time during normal restrictions and guidelines; and business hours, as often as the Bank deems any other conditions as to necessary, to audit, examine, and make excerpts or bearing of costs shall be subject transcripts of all relevant data. Said records are to parties mutually agreed terms. subject to examination. Bank would execute confidentiality agreement with the Bidder, provided that the auditors would be permitted to submit their findings to the Bank, which would be used by the Bank. The cost of the audit will be borne by the Bank. The

31

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. scope of such audit would be limited to Service Levels being covered under this RFP and subsequent contract, and financial information would be excluded from such inspection, which will be subject to the requirements of statutory and regulatory authorities. The Bidder’s records and sites managed for the Bank shall also be subject to Regulator/Bank inspection." 69 11.10. 92 "11.10 Solicitation of Employees The BIDDER requests that the The RFP Requirement remains During the term of the Contract and for a period of exception mentioned in clause unchanged. two years after any expiration of the contract 11.10 (a) to be deleted as this period/termination or cancellation of the Contract, exception will defeat the purpose both the parties agree not to hire, solicit, or accept and practical implementation of solicitation (either directly, indirectly, or through a the non-solicitation covenant by third party) for their employees directly involved in both parties. this contract during the period of the contract and two year thereafter, except as the parties may agree on a case-by-case basis. The parties agree that for the period of the contract and two year thereafter, neither party will cause or permit any of its directors or employees who have knowledge of the agreement to directly or indirectly solicit for employment the key personnel working on the project contemplated in this proposal except with the written consent of the other party. The above restriction would not apply to either party for hiring such key personnel who a. initiate discussions regarding such employment without any direct or indirect solicitation by the other party; or .."

32

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. 70 90 "11.4 Ownership and retention of documents: The The BIDDER requests that the The RFP Requirement remains and Bank shall own the documents, prepared by or for parties can mutually discuss and unchanged. 102 the selected Bidder arising out of or in connection finalize the provisions dealing with the Contract. Forthwith upon expiry or earlier with intellectual property rights termination of the Contract and at any other time on under this agreement. demand by The Bank, the Bidder shall deliver to the Bank all documents provided by or originating from The Bank / Purchaser and all documents produced by or from or for the Bidder in the course of performing the Service(s), unless otherwise directed in writing by the Bank at no additional cost. The selected Bidder shall not, without the prior written consent of the Bank/ Purchaser, store, copy, distribute or retain any such Documents The selected Bidder shall preserve all documents provided by or originating from the Bank and all documents produced by or from or for the Bidder in the course of performing the Service(s) in accordance with the legal, statutory, regulatory obligations of The Bank /Purchaser in this regard." "11.29 Intellectual Property Rights: The Bidder claims and represents that it has obtained appropriate rights to provide the Deliverables upon the terms and conditions contained in this RFP. The Bank agrees and acknowledges that save as expressly provided in this RFP, all Intellectual Property Rights in relation to the Software and Documentation and any adaptations, translations and derivative works thereof whether protectable as a copyright, trade mark, patent, trade secret design or otherwise, provided by the Bidder during, in connection with or

33

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. in relation to fulfilling its obligations under this RFP belong to and shall remain a property of the Bidder or its licensor. During the term of this project and, if applicable, during the Reverse Transition Period, Bank grants Bidder a right to use at no cost or charge the Software licensed to the Bank, solely for the purpose of providing the Services." 71 14 17 Cash Replenishment Please share the ratio on onsite Current plan is for onsite ATMs. and offsite locations Offsite ATMs would be decided at a later point of time. 72 5.1.8 22 The Bidder as and when required should support When the Bank would initiate This is a future requirement biometric ATMs/devices and respective end-to-end Biometric requirement? and it mainly pertains to AEPS transactions handling, What Bank means “The system transaction types. with interface to the should support Biometric Biometric Authentication transactions according to the Server and Biometric data UIDAI specifications released base (UIDAI) at no from time to time in addition to additional cost to the Merchant POS specifications" Bank. The system should Please clarify. support Biometric transactions according to the UIDAI specifications released from time to time in addition to Merchant POS specifications. 73 5.1.11 22 Regulatory Guidelines Any regulatory guidelines as on The RFP Requirement remains RFP date will be considered and unchanged. will be complied. Any new/future Regulatory compliance will be

34

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. mutually agreed cost. 74 5.2.3 (i) 24 Mobile phone banking Please elaborate on exact scope Vendor is expected to provide in mobile banking. interface currently. Mobile phone banking is future requirement. 75 5.2.10 25 Smart Card (Rupay What does it mean by Smart Card To be referred as chip based standards- Debit & Credit) Please explain. cards or smart cards. DCCBs requirement is for chip based cards as prescribed by NPCI. 76 5.3.2 (p) 27 Provide a front end Please clarify on the requirement Application or portal where the application to capture customers card request can be customer data at a branch captured at Branch level. The level for electronic card card request screen / requisition application should have feature to capture basic data required for card issuance. 77 Annexure 2 Bill of Material BOM in RFP is not clear Please Refer corrigendum. The share the Separate word file of editable version can be the same. downloaded from www.tnscbank.com-> downloads section. 78 Annexure 1 - 108 The proposed ATM switch solution must be Since, we are providing services The RFP Requirement remains EligibilityCriteria Point managing and driving a minimum of 300 operational to RRB's and DCCB's installation unchanged. :17 ATMs across at least ONE Scheduled Bank in India as per Bank is in few numbers. on date of the RFP. Therefore, the clause may be related to drive and Manager 100 ATM's. 79 Bill of Material 111 Install and monitor supplies and expendable items We understand that bidder has Yes, understanding is correct including and not limited to ribbons, paper rolls, to consider all consumables & cartridges, flexible disks, drawer inserts, combination spares under price to be quoted.

35

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. keys, batteries, currency cassettes, cassette lock, vandal doors, purge bin, cables external to ATM 80 Bill of Material 111 ATM Managed Services, Monitoring, and Problem 1. We assume that EJ agent 1. The EJ agent installation will escalation through ticketing system for all ATM unit installation is done by Bank. be done by the selected vendor relates issues 2. Request bank to confirm site 2. Yes, understanding is 1. Centralized ASP switch solution with identification & site preparation correct. communication network for ATM driving, Processing, is not part of scope. 3. Yes, understanding is Monitoring & Management from a service centre for 3. Power for site to be supplied correct. on-line real time monitoring/managing the complete by the bank at no extra cost 4. Yes, understanding is ATM network and also for Bank’s DC & DR host for ,Request bank to confirm. correct. transaction authorization etc. 4. Bidder shall not be liable for 5. Bank will take approval from 2. ATM Transaction processing and Switching any loss in case the delay is due owner of the site. services, Daily transaction reporting including MIS to any requirement 6. Yes, reconciliation report reports as per member Bank’s requirements etc. from the Bank signifies out of reconciliation from Prime Bidder’s ASP Switch located within India. 5.Who will take bank approvals between Switch, EJ and CIT 3. Supply, installation, commissioning and from owner of site for VSAT report also. Bank expects the maintenance of ATMs installation and four way reconciliation and 4. Supply and installation of consumables and spares changes. addressing DMS. Refer management including Receipt rolls and Journal Roll 6. Request bank to provide Annexure of Technical & 5. Managed Services, Monitoring, and Problem Clarity on Reconciliation. Does functional requirements for the escalation through ticketing system, Cash reconciliation report signifies out same. Forecasting, EJ Pulling, Content distribution and Help of reconciliation between Switch, 7. Caretakers not required for desk services for Banks’ personnel EJ and CIT report? onsite ATMs and for offsite 6. First Level Management (FLM), Second Level 7. Pls clarify whether bank wants ATM it would be discussed with Management (SLM) and Preventive Maintenance Caretaker Services across all selected vendor if required. (PM) for complete solution offered locations or not. 8. Yes, understanding is 7. Card Management Solution with related Services 8. Bank expects the Bidder to correct. to support Warm listing, Hot listing, Re- setup whole new network Issuance/Blocking of Card and PIN. infrastructure and establish 8. Providing application at branch level for electronic connectivity across all sites?

36

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. card requisition 9. Connectivity/ Network and other infrastructural requirements for the ATM solution, backup and recovery including bandwidth that is required for NPCI and between the Bidder's DC & DR. 10. Network bandwidth service provided between ATM, CBS, and Bidder’s DC & DR10. Reconciliation of all transactions flowing through the switch across all ATMS of DCCB and other member banks of Shared network (NPCI) with Core Banking System and other surround systems of all DCCBs 11. Intra Bank (i.e. Within member banks) & Inter banks Transaction reports (Daily/Monthly/Quarterly/Yearly) providing (details in RFP) 12. Service desk for login issues and tracking 81 Bill of Material 111 Cash Replenishment for Off Site ATMs and Insurance 1. We assume cash in ATM is 1. Cash handling will be done for cash in transit done by bank request bank to for onsite ATMs by respective confirm DCCBs. 2. From where cash will provided 2. For onsite ATMs it will be for cash replenishment respective DCCB branches & for offsite ATM the cash will be provided by nearest respective DCCB branch. 82 Bill of Material 111 Card Personalization Services including supply of We assume that dispatch of card It will be part of the sele cted plastic, design, emboss, encode, PIN mailer and is not part of scope request bank vendor. courier to customer to confirm 83 Bill of Material 111 Onsite Agents to service ATM requests/issues. We assume that laptop / PC/ Only telephone (with incoming telephone/ Seat will be provided facility) & seats with provision by bank to onsite agents to keep vendor’s own

37

Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Section & Clause Ref. Page # No. / Appendix No. / RFP Text Query Bank's Response No. Annexure No. PC/Laptop would be provided by the Bank. 84 Tenure 15 The contract period for providing all the services We understand that contract Contract period commences stated in this RFP will be for tenure of FIVE Years term starts from go live of last from the date of PO from the date of acceptance of the Purchase CD. Request Bank to kindly acceptance or Contract sign off Order/Signing of the Contract between the Bank and confirm date and not with respect to the selected Vendor. last ATM/CD go live. 85 Annexure 01 - Eligibility 1 The Bidder should have been in existence for a We request the Bank to reduce RFP requirement remains Criteria No. A.02 minimum period of 5 years in India from the date of this eligibility criteria to 4 years unchanged. this RFP.

86 Annexure 01 - Eligibility 1 Bidder should have an average annual turnover of at We request the Bank to reduce RFP requirement remains Criteria No. A.04 least INR 100.00 Crores for the last three financial this eligibility criteria to 50 unchanged. years (2012-13, 2013-14 and 2014-15) crores

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

4 Changes in Annexure & Appendices

Annexure 01 - Eligibility Criteria

Eligibility Criteria Supporting required Bidder Reference to Compliance submitted (Yes/No) Supporting

A. Financial and other Company related requirements to be met by the Bidder

2 The Bidder should have been in existence for a Certificate of Incorporation / Certificate of minimum period of 5 years in India on the date commencement of this RFP.

C Criteria related to ATM units which needs to be Supporting required Bidder Reference to satisfied by the Bidder/ATM Unit Provider Compliance submitted (Yes/No) Supporting

10 The proposed ATM units make should have been 1. Relevant Credential letters deployed in at least ONE scheduled Bank in India. OR 2. Purchase Order with the Bank’s confirmation on having executed the PO to satisfaction

11 The proposed ATM unit make should have a Certificate from ATM unit OEM with deployment market presence of more than 1,000 machines details to be provided

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

across Scheduled Banks in India as on the date of And RFP. (Relevant Credential letters

OR Purchase Order with the Bank’s confirmation on having executed the PO to satisfaction) D Experience criteria to be satisfied by the Bidder. Supporting required Bidder Reference to Compliance submitted (Yes/No) Supporting

14 The Bidder should have installed and /or carried 1. Relevant Credential let ters OR out ATM Managed Services on the ATM switch on a ‘hosted/Opex/Pay as You Go/Shared 2. Purchase Order with the Bank’s confirmation on having executed the PO to Services’ transaction based model supporting satisfaction. ATM, POS and connected to NFS and providing services for at least ONE Scheduled Bank in India, having more than 300 ATMs.

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Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu

Appendix 8 - BANK GUARANTEE FORMAT

To

The Managing Director,

TNSC Bank Ltd.

CHENNAI - 600 001.

WHEREAS The Tamil Nadu State Apex Cooperative Bank Ltd., a State Apex Cooperative Bank, registered under the Tamil Nadu Cooperative Societies Act, 1983, having its Head Office at 233, NSC Bose Road, Chennai-600001 (hereinafter called the 'Beneficiary') has issued Request For Proposal (RFP) Ref No. RFP/DCCB/ATM001/2015-16 for selection of vendor for ATM deployment and managed services for all 23 District Central Cooperative Banks in Tamil Nadu.

......

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