Amazon.com Help: About Customer Reviews

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Customer Reviews You can submit written or video reviews for items listed on Amazon.com. We encourage you to share your opinions, both favorable and unfavorable. Submit a Review Edit Your Reviews We've worked over the years to make our millions of customer reviews as useful as possible – we’ve About Customer Reviews added features like Amazon Verified Purchase, helpful votes, and review comments in the pursuit of a About Customer Review Quotes system that’s open and flexible and yet structured and helpful for anyone who wants to learn more from About Customer Images other customers about anything we sell. About Amazon Vine About Amazon Top Rated Over time we've also built mechanisms, both manual and automated, that remove reviews which violate Anti-Manipulation Policy for our guidelines. We recently improved our detection of promotional reviews which resulted in the removal Customer Reviews of reviews, both new and old. While our enforcement has improved, our Customer Review Creation About Customer Ratings Guidelines have not changed. We hope to keep improving our approach over time and we welcome About Tags feedback from customers and reviewers alike on how to keep making reviews more valuable to Amazon Amazon Image Submission shoppers. Agreement Customer Reviews are meant to give customers genuine product feedback from fellow shoppers. Our About Articles goal is to capture all the energy and enthusiasm (both favorable and critical) that customers have about About Amazon Verified Purchase a product while avoiding use of reviews to outright advertise, promote and especially mislead. We have Reviews a zero tolerance policy for any review designed to mislead or manipulate customers. Customer Reviews help customers learn more about the product or genre, hear the reasons behind your star rating, and Quick solutions ultimately decide if this is the right product for them or not. Authors and artists can add a unique perspective and we very much welcome their customer reviews. Your Orders While we encourage reviewers to share their enthusiasm and experience, there can be a fine line Track or cancel orders between that and the use of customer reviews as product promotion. We don't allow anyone to write Returns & Refunds customer reviews as a form of promotion and if we find evidence that a customer was paid for a review, Exchange or return we'll remove it. If you have a direct or indirect financial interest in a product, or perceived to have a close items personal relationship with its author or artist, we'll likely remove your review. We don't allow authors to Manage Prime submit customer reviews on their own books even when they disclose their identity. Cancel or view benefits Below each review, you’ll find a question that asks "Was this review helpful to you?" – if you answer "no," you can let us know why the review is inappropriate. We'll examine the review and take action if Payment Settings Add or edit payment necessary. methods To help illustrate, here are a few examples of reviews that we don't allow: Carrier Info Shipping carrier A product manufacturer posts a review of their own product, posing as an unbiased shopper information A shopper, unhappy with her purchase, posts multiple negative reviews for the same product Account Settings A customer posts a review in exchange for $5 Change email or A customer posts a review of a game, in exchange for bonus in-game credits password A family member of the product creator posts a five-star customer review to help boost sales A shopper posts a review of the product, after being promised a refund in exchange Ask the Kindle Help Community A seller posts negative reviews on his competitor's product Contact Us An artist posts a positive review on a peer's album in exchange for receiving a positive review from them

If you think we got it wrong and removed a customer review that we shouldn’t have, please e-mail [email protected] and we will take another look.

Note: The best place for authors (or publishers) to communicate with their readers is in the Book description, Editorial Reviews and From the Author sections. To learn more about taking advantage of these features, visit Author Central.

https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201967050[ Amazon.com Help: About Customer Reviews

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