ICMA’S 104TH ANNUAL CONFERENCE

BaltimoreTHE WORLD’S FOREMOST PROFESSIONAL DEVELOPMENT, Maryland OPPORTUNITY FOR LOCAL GOVERNMENT LEADERS

SEPTEMBER 23–26, 2018 Baltimore Convention Center

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REGISTRATION OPENS JUNE 6 at icma.org/conference An Invitation from ICMA’s President

It is a pleasure to invite you and your family to Baltimore, Maryland, and ICMA’s 104th Annual Confer- ence, the go-to event for leaders of cities, towns, and counties of all sizes around the world. ICMA is the premier association of professional local government leaders, and our conference is an indispens- able forum for colleagues to interact as we pursue our common task of building sustainable communi- ties and improving the lives of people worldwide. This year’s conference will include a special focus on creating smart communities that last and where people of all ages can live and thrive together. In addition to stimulating keynote speakers, the conference program features a vast variety of educational opportunities, including many sessions with international relevance and colleagues from around the world sharing their best practices. The exhibit hall offers a panoply of products and services, including the Solutions Track theaters featuring programs by our corporate partners. Add a full calendar of social, networking, and recreational activities, and you can see that the conference will offer more opportunities for professional development and personal rejuvenation than the four days will allow! The conference also takes advantage of Baltimore’s numerous attractions for you and your family. Be sure to arrive early for the Saturday evening event at the Maryland Science Center and stay for the closing social event on Tuesday evening at the B&O Railroad Museum. In addition, Baltimore is only a one-hour drive from Washington, D.C, which offers the Smithsonian Museum and many other attractions. When we are not in sessions, the ICMA conference provides the chance to see old friends, make new friends, and learn from colleagues and guests from around the world. My travel to international and U.S. regional conferences on behalf of ICMA has been a constant reminder of the value that professional management brings to each of our communities. Our laws, forms of government, and challenges may differ, but the spirit of professional local government management thrives and is dem- onstrated by our members everywhere. I thank you for your commitment to this profession and to the ethics we embody, and I invite you to be a part of this year’s conference in Baltimore, where you will benefit from the greatest forum for local government leaders.

David Johnstone ICMA President Outgoing City Manager, Candiac, Québec, Canada

2 ICMA’S 104TH ANNUAL CONFERENCE Conference Planning Committee Welcome

Baltimore, known as Charm City, is a fantastic location for the 2018 ICMA Annual Conference. The conference is planned around the city’s stunning Inner Harbor area, with access to history, free museums, Harbor Place, the Maryland Science Center, the National Aquarium, Camden Yards, and great neighborhoods, including Fell’s Point. And, of course, with easy access to Wash- ington, D.C. With the help of the Host Committee, the Conference Planning Committee is planning a confer- ence that focuses on smaller communities, international linkages, and a diverse list of programs and speakers. The main themes are sustainable communities and building communities that last; equity and social inclusion; the changing workforce; redefining community engagement; smart communities, and the challenges and responsibility of putting your well-being first. Career tracks are focused on assistants/early-career professionals, county managers, senior/credentialed manag- ers, and small-community managers. In addition to the great conference the Planning Committee is putting together, the Host Commit- tee has selected some fantastic sites for the evening receptions. Be charmed! Join us in Baltimore, September 23–26, 2018. I look forward to seeing you there!

Jim Malloy Conference Planning Committee Chair Town Manager, Westborough, Massachusetts

icma.org/conference 3 Program Overview ICMA’s 104th conference, like those before it, will offer attendees an abundance of innovative ideas and practical strategies for managing local governments in today’s complex environment while also providing countless opportunities for professional and personal renewal and networking.

To help you fulfill your commitment to career-long learn- ing and lead your community in light of today’s challenges, this year’s event, featuring a program developed by the 2018 Conference Planning Committee, supports the abundance of educational, information-sharing, and networking offerings you have come to expect, including stimulating daily keynote presentations, informative concurrent educational and Solu- tions Track sessions, interactive roundtable discussions, films, skill-building ICMA University workshops and forums, and assorted field demonstrations. Engaging session formats and ARE YOU UNABLE TO ATTEND THE presentation styles, combined with the use of social media and other technologies, will maximize your opportunities to CONFERENCE IN PERSON? network and exchange ideas with colleagues. If you cannot attend the Concurrent Educational Sessions conference in person, VIRTUAL this is your opportunity In addition to sessions offered by to continue your learning ANNUAL ICMA’s programs, affiliates, and and networking on your CONFERENCE partners, this year’s conference will own time. The 2018 Virtual ICMA Annual Confer- feature educational sessions address- ence will take place during the on-site event, September ing several of the issues facing local 23–26. ICMA will live stream all four keynote sessions government managers in theme and both afternoon featured speakers, as well as the tracks developed by the 2018 video and synced PowerPoint presentations of 16 educa- Conference Planning Committee: tional sessions. • Creating Communities That Last Although the Virtual Conference is not a substitute • Equity and Social Inclusion for the “on-the-ground” skill-building, networking, and • Not Your Grandparents’ Workforce social opportunities that ICMA’s Annual Conference • Redefining Community Engagement: From the Couch offers, it will enable you to access the same quality content and experience the conference highlights. to Town Hall Meetings Look for the V icon throughout this program to iden- • Smart Communities: What Are They? tify sessions that will be part of the Virtual Conference. • The Challenges—and Responsibilities—of Putting Your Well-Being First A Learning Tool for Your Staff The conference program also includescareer tracks of educa- To get the most out of this benefit, for just one fee tional sessions designed specifically for you can use the live-streaming 2018 Virtual Conference to share professional development with your staff. This • Assistant Managers cost-effective method of providing interactive and ongo- • County Managers ing education to your staff is a win-win for everybody! • Senior Managers/ICMA Credentialed Managers • Small-Community Managers Register online at icma.org/conference.

4 ICMA’S 104TH ANNUAL CONFERENCE Learning Lab ICMA University Workshops Stop by the conference’s Learning Attendees seeking an in-depth, Lab sessions (each set up in its own skill-building experience can prereg- room to enhance acoustics), and join ister for one or more of the half-day an audience at your choice of short ICMA University workshops that presentations (listed on page 13) that will be offered in conjunction with will provide “how-to” steps to accom- the conference (see pages 26–27). plish your goals. The workshops are limited in enroll- ment to ensure a highly interactive experience related directly Afternoon Featured Speakers to the ICMA University practice groups considered essential to effective local government leadership. Payment of a separate After lunch on Monday and Tuesday, workshop registration fee at the time of preregistration covers enjoy an inspirational presentation materials and instructor expenses. from the featured speakers (see page 9), experts in their fields who are noted for their presentation skills and Field Demonstrations will speak on topics related to the The opportunities for professional conference’s themes. growth and networking will extend beyond the meeting rooms of the Bal- Roundtable Discussions timore Convention Center to include a series of educational field demon- The conference’s popular series strations and site visits highlighting of roundtable discussions offers the most innovative projects in area attendees an opportunity to meet local governments (see pages 24–25 ). face-to-face and share ideas, opinions, and solutions on a variety of issues important to professional managers. Exhibit Hall Each discussion will be facilitated At the exhibits in the ICMA Exhibit by an ICMA member or other expert with a strong interest or Hall, you can examine products and expertise in these nuts-and-bolts issues. learn about services that will help you serve your constituents more ICMA University Forums effectively and cost-efficiently. The exhibit hall hosts the popular Solu- ICMA University forums are a tions Track sessions, which present hybrid of the traditional concurrent case studies of local governments that have overcome challenges educational sessions and the ICMA through innovative public-private partnerships. Read more University workshops. Similar to a about this year’s exhibit hall on pages 17–19. workshop, each forum is designed to be highly interactive and skill building in nature. This year, seven forums will Greening the ICMA Annual Conference be offered—four on Sunday afternoon and three on Wednesday In support of ICMA’s commitment to environmental morning. Enrollment in each forum is limited to 250 partici- sustainability, abridged information about the con- pants and requires preregistration, although the cost is included ference is included in this preliminary in the main conference registration fee. (See pages 14–15 for program. Complete details are posted detailed descriptions of the forums.) at icma.org/conference, where online registration and the housing bureau open June 6.

AICP CM Credits ICMA has registered with the American Planning Association’s professional institute, the American Institute of Certified Planners (AICP), to provide Certification Maintenance (CM) credits for approved programs at ICMA’s 2018 Annual Conference. Visit icma.org/conference to learn which specific workshops, sessions, and other activities have been approved through AICP’s review process.

icma.org/conference 5 Keynote Speakers

The Scientific Secrets of Perfect Timing Sunday, September 23, 3–5 p.m. V

The Opening General Session of ICMA’s 104th Annual Conference features the return of bestselling author and popular ICMA keynoter Daniel Pink. While everyone knows that timing is everything, we don’t know much about timing itself, and we often assume that it is an art. In his new book, When: The Scientific Secrets of Perfect Timing, Dan shows that timing is really a science and unlocks the scientific secrets to good timing to help you flourish at work, at school, and at home. Drawing on research from psychology, biology, and economics, he distills cutting- edge research and data on timing and synthesizes them into a fascinating narrative packed with stories and practical takeaways that provide com- pelling insights into how we can live richer, more engaged lives.

Leadership in Turbulent Times Monday, September 24, 8:30–9:30 a.m. V

Drawing upon her new book, Leadership in Turbulent Times, Pulitzer Prize- winning author and historian Doris Kearns Goodwin returns to ICMA’s keynote stage focusing on four presidents—Abraham Lincoln, Theodore Roosevelt, Franklin D. Roosevelt, and Lyndon B. Johnson—to explore their unique journeys to recognize themselves as leaders: their early devel- opment, growth through adversity, and ultimately their exercise of leader- ship. Although set apart in background, abilities, and temperament, these men shared a fierce ambition and a deep-seated resilience that enabled them to surmount uncommon adversity. At their best, all four were guided by a sense of moral purpose. At moments of great challenge, they were able to summon their talents to enlarge the opportunities and lives of others. In today’s polarized world, these stories of authentic leadership in times of apprehension and fracture take on a singular urgency.

6 ICMA’S 104TH ANNUAL CONFERENCE Unleashing the Potential of Teams and Individuals Tuesday, September 25, 9–10 a.m. V

Throughout time, people have searched for the precise blend of ingre- dients that create transformational leadership. While the list is varied, Greg Bell believes that there is one leadership characteristic that influences and strengthens all others: courage. Great leaders are willing to swim against the stream. They don’t wait for their fear to subside; resilient, they confront it head-on. Everyone has the capacity to be courageous. Through powerful stories and eye-opening anecdotes based on his book, Water the Bamboo: Unleashing the Potential of Teams and Individuals, Greg shows you how to unleash your own tenacity and cultivate the bravery and leadership potential of those around you.

Evolve, Adapt, Inspire Wednesday, September 26, 9–11 a.m. V

Baltimore native Wes Moore has been busy since 2011, when he told ICMA conference attendees how educational opportunities, strong parental influence, mentors, and a community support network helped him transcend the fate of a man with the same name who lived just blocks away and took a tragically different path, ending up in prison. In 2014, Wes founded and became chairman of Baltimore’s BridgeEdU, an organization that helps students from marginalized populations navigate higher education and prepare for successful careers. Last year, he was appointed CEO of Robin Hood, New York City’s largest foundation with a sole focus on alleviating poverty. In an energizing, conference- closing presentation, Wes will inspire you to see solutions instead of problems, overcome challenges, reach higher, lift up others, and find the power and purpose to achieve any goal.

icma.org/conference 7 Concurrent educational sessions Educational Sessions do not require preregistration. Concurrent educational sessions that are being developed from ideas generated by the 2018 Conference Planning Committee are listed below, along with sessions being planned in conjunc- tion with ICMA projects and affiliates. Session descriptions are subject to change as speakers are being engaged over the summer. ICMA University Practice Group numbers (noted in italics after the description) are attributed to each session.

Theme Tracks Rebuilding the Economy after a Disaster Equity and Social Inclusion Tuesday, Sept. 25, 2–3 p.m. Creating Communities That Last Staffing for the Future: Does Your From the California wildfires to the hur- Community Need an Equity Officer? Affordable Housing: The What ricanes that struck Texas, Florida, and Monday, Sept. 24, 1:30–2:30 p.m. and the How Puerto Rico, many local governments face By adding new positions or depart- Monday, Sept. 24, 9:45–11 a.m. massive challenges to rebuild. This session explores strategies that have proven effec- ments that focus on equity and inclusion Our communities must meet the needs of tive in engaging residents in the process, throughout organizations and communi- all our residents so they can sustain them- finding the resources to rebuild essential ties, local governments have a golden selves in the future. Providing affordable infrastructure quickly and helping busi- opportunity to increase trust among housing is one way to fulfill this task. This nesses get up and running again. 2, 9 residents and address pressing issues session will provide tools and ideas for faced by diverse communities. Learn from working with partners from the private One for the Ages current equity officers about the benefits and nonprofit sectors to build quality, Tuesday, Sept. 25, 3:15–4:15 p.m. of having an internal equity and inclusion well-managed properties that serve the How does a community meet the service professional and the keys to hiring the best housing needs of our residents. 3, 9 needs of its senior residents while main- candidate for the job. 3, 13 When It’s All on the Line: How taining services for all other age groups? Project Implicit Are You Protecting Yourself and How can it engage its seniors, and what Monday, Sept. 24, 2:45–3:45 p.m. the Community? are the best practices for doing so? This Implicit bias refers to the attitudes and Monday, Sept. 24, 2:45–3:45 p.m. session will discuss ways to address the wide-ranging needs of our aging popula- feelings outside of conscious awareness When disaster hits you owe it to your tions. 3, 9, 10 and control that affect our conceptions, community to have an airtight crisis actions, and decisions. This session, plan that’s smart, thorough, and easy to Building Community Resilience cosponsored by the Local Government execute. Learn what your considerations through Solar Hispanic Network and the National should be in order to get your teams Tuesday, Sept. 25, 3:15–4:15 p.m. Forum for Black Public Administrators, prepared before disaster strikes. 7 Many communities are recognizing the will examine how implicit bias affects our Planning, Preparing, and Adapting to importance and benefits of incorporat- everyday decisions and teach you how Climate Change ing solar energy into resilience plans. This to unlearn some of your implicit biases. 3, 13 Monday, Sept. 24, 2:45–3:45 p.m. session will provide cities and counties with a guide for integrating solar energy to As the climate changes, communities Think Strategically about the Next make projects cleaner, stronger, and more are increasingly experiencing more Steps in Your Career: Aiming for the cost-effective. Hear from technical experts extreme—and more costly—weather Top Position and communities that have leveraged solar events, such as flooding, wildfires, Tuesday, Sept. 25, 2–3 p.m. energy for community resilience. 6, 11 drought, and heat waves. Learn ways to A panel of recently promoted manag- mitigate risk through sound planning ers will discuss their first year as top and decision making. 6, 8 V Virtual Conference Sessions executives, how they knew they were ready for promotion, and the surprises

8 ICMA’S 104TH ANNUAL CONFERENCE they encountered. In addition, a human Progressive Era vs. Google Era most effective ways of recognizing high resource professional and an executive Workforce Rules performers, dealing with “energy vam- search expert will review the skills and Monday, Sept. 24, 2:45–3:45 p.m. pires,” and fostering team cohesion. 4, 13 experiences authorities are seeking in The workplace is moving beyond time Redefining Community their next leaders. This session is cospon- clocks and hidebound classifications. sored by the Local Government Hispanic See how flexible approaches can improve Engagement: From the Couch Network and the National Forum for local government work environments, to Town Hall Meetings Black Public Administrators. 4, 13 leave policies, competitive compensation How Cities Are Building Sustainable Power Imbalances: Implementing structures, overtime, and employee devel- Collaborative Community Engagement Integrity in the Workplace opment while still preserving the intent Monday, Sept. 24, 9:45–11 a.m. Tuesday, Sept. 25, 2–3 p.m. of civil service reforms. 13 How do you know if a local government This session will explore the impact and Leadership Development Starts is doing a good job of engaging the com- consequences of sexual harassment and Day One munity it serves? How often and in what gender bias in local government organi- Tuesday, Sept. 25, 10:15–11:30 a.m. way are people engaging with content? zations. Learn how best to identify and What are you doing to develop and retain What feedback mechanisms are in place? handle these harmful behaviors before talented employees? It’s not about hand- This session will showcase efforts that they result in the loss of talent and trust. picking successors but about building a local governments are making to better 3, 13 deep bench, and it doesn’t have to bust engage their constituents and explore what content resonates with them. 2 Not Your Grandparents’ your budget. Discover how to encourage mentoring, diversify work experiences, Workforce Newsroom to YouTube: Scalable and provide growth opportunities in your Community Engagement Abuse and Addiction: It’s in Your organization. 4, 6, 13 Workforce, Too Monday, Sept. 24, 2:45–3:45 p.m. We, Not Me: Beyond Service Awards Monday, Sept. 24, 1:30–2:30 p.m. This session will identify a host of tradi- Tuesday, Sept. 25, 3:15–4:15 p.m. tional and contemporary tech tools to Learn how your organization can address help you listen to, survey, and collaborate alcohol use, legalized marijuana, testing, How do you build a culture of success, employee trust and engagement, and more effectively with your residents, no treatment, employee rights and produc- matter your population.2, 11 tivity, and public safety. 13 continuous improvement? Explore the

AFTERNOON FEATURED SPEAKERS

Inspirational presentations on Monday and Tuesday afternoon will be delivered by experts in their fields who are noted for their presentation skills.

Building Resilient Communities Crisis Ready Monday, September 24, 1:30–2:30 p.m. Tuesday, September 25, 2–3 p.m. Any local government manager could Charles “Chuck” Marohn, founder and have been called upon to deal with president of Strong Towns, believes one of the many tragic mass shootings that if we want American cities to be of recent years. If crisis were to strike strong and resilient, we need to change your community, would you be ready? everything about the way we plan and Melissa Agnes helps organizations build them. Explaining how many cities prevent or manage festering problems have found themselves in decline after before they become catastrophic. Her decades of “growth,” he offers a revolu- powerful presentation provides tools tionary way forward that could create and strategies that create a proactive, enduring prosperity. crisis-ready culture, ready to respond to whatever may arise.

icma.org/conference 9 Educational Sessions,cont. Smart Communities: as a manager? Attend this session to gain Seeking Help: Mental Illness and the What Are They? tips for balancing your personal (private) Criminal Justice System values while still being responsive to the Tuesday, Sept. 25, 10:15–11:30 a.m. Evolution of a Smart City “public’s will” (board decisions). 5 This session will identify programs for Monday, Sept. 24, 9:45–11 a.m. mental health services in communities and What is a “Smart City”? This session will Career Tracks county jails that have proven to be efficient explore how cities introduce innovations and effective in efforts to mitigate mental across their organizations to improve Assistant Managers health incarceration (i.e., mental health their efficiency in delivering local govern- diversion programs). 9, 10 ment services. 6, 11 Showcasing Yourself Tuesday, Sept. 25, 2–3 p.m. Senior Managers/ICMA Looking Ahead to an Autonomous Future What do recruiters and city councils look Credentialed Managers Tuesday, Sept. 25, 2–3 p.m. for in candidates? Learn to tailor cover By 2020, there may be as many as 10 letters and résumés to be a successful Leadership Lessons from million self-driving cars and more than candidate for a higher-level position, to Frederick Douglass 250 million smart vehicles. This interac- prepare for the interview, and to be ready Monday, Sept. 24, 1:30–2:30 p.m. tive discussion will consider how the for the offer.5 Join us as we celebrate the 200th anniver- autonomous vehicle economy will influ- sary of the birth of Frederick Douglass and ence local governments seeking to create County Managers study the leadership lessons he embodied. “Smart Communities.” 6, 11 Fighting the Opioid Epidemic Featured in recent best-seller Forged in Crisis: The Power of Courageous Leadership Monday, Sept. 24, 9:45–11 a.m. The Challenges—and in Turbulent Times, by Harvard historian Responsibilities—of Putting Since 1999, more than 165,000 people Nancy Koehn, Douglass’s story takes us Your Well-Being First have died from prescription opioid over- from his beginnings as an enslaved man doses in the United States. This session who was committed to end slavery forever The Authenticity Dilemma: Reconciling will feature how one county is addressing to his escape and success as an orator Your Public and Private Self this crisis in communities of different and abolitionist in Britain—only to be Tuesday, Sept. 25, 2–3 p.m. sizes and resource levels as well as focus compelled to return to the United States to Are you effectively incorporating your on first response, treatment, and diver- resume his crusade against slavery. 1, 5, 6 natural gifts and talents into your role sion programs. 9, 10

10 ICMA’S 104TH ANNUAL CONFERENCE Small-Community Managers Annual and Affiliate Grow Your Own Sessions Monday, Sept. 24, 9:45–11 a.m. Alliance for Innovation What resources are needed to guide staff transitions from employees to department Unleashing Smart Risk in Your heads? In small communities, people are Organization Managing Your Investments often hired or promoted on the basis of Tuesday, Sept. 25, 3:15–4:15 p.m. in a Period of Global Political their subject-matter expertise even if they There’s a smart way to approach innova- Transition have never been trained as managers or tion in our profession. Learn more about supervisors. This session will highlight fostering smart risk taking and explore Monday, Sept. 24, 1:30–2:30 p.m. V how local governments can grow the talent ways to build creative thinking, mitigate While political uncertainty they need. 4, 13 risks, and win support for innovation doesn’t necessarily translate from elected officials.6 When “Mom and Pop” Need a Little Help into increased market volatility, Tuesday, Sept. 25, 10:15–11:30 a.m. Eldon Fields Colloquium the unknown effects of recently This session will focus on helping “mom executed and impending policy Incivility and Political Dysfunction: and pop” stores stay in business and meet on trade, interest rates (i.e. What Can We Do about It? community demands. Small-community Federal Reserve leadership), managers will learn how to use incentives Monday, Sept. 24, 1:30–2:30 p.m. regulatory relaxation and to keep existing businesses growing, edu- ICMA experts ranked civic engagement as corporate tax reform have cate local business owners about competi- the #3 challenge today. Carolyn Lukens- investors looking more intently tion in the local market, and grow a healthy meyer, executive director of the National at the dimensions of asset retail sector. 9 Institute for Civil Discourse, will explore allocation within individual how we got to where we are. More impor- Big Expectations for High Service portfolios as well as their Levels on a Small-Town Budget tantly, she will present options for reviving the social norms of civility and respect. 2, 4 defined benefit and defined Tuesday, Sept. 25, 3:15–4:15 p.m. contribution programs. Please Managing realistic community expecta- Ethics join ICMA-RC’s Chief Investment tions requires providing residents with an Officer and a panel of experts to Ethics and Corruption: What to understanding of the local government’s learn how they view the current Do When It Isn’t You ability to deliver services with limited investment landscape and how Tuesday, Sept. 25, 10:15–11:30 a.m. resources. We’ll explore strategies for they are managing portfolios in communicating budget and staff limita- Every organization is vulnerable to unethi- 2018 and beyond. 18 tions, creative solutions for collabora- cal conduct. On the rare occasion, bad tive service delivery, and ways to stretch conduct might cross the threshold into resources. 9, 10 outright corruption. This session will map out ways to approach the situation and Planning for Your Future? available resources to tap, including the FBI’s unit on public corruption. 1 Meet with a Financial Planning Expert Monday, Sept. 24, 10 a.m.–5 p.m. Tuesday, Sept. 25, 10 a.m.–4 p.m. Do you have a financial plan for your future? Have you saved for a rainy day? Do you know how much money you’ll need in retirement? ICMA-RC’s Certified Financial PlannerTM professionals will be providing individual con- sultations to help you with your financial planning needs. Space is limited, so be sure to sign up for your consultation at the ICMA-RC booth as soon as possible.

icma.org/conference 11 Local Government 101 Equity and Inclusion: How to Recruit and Retain Underrepresented Social Media: Where Residents and Minorities Local Government Unite Behavioral Health and Tuesday, Sept. 25, 3:15–4:15 p.m. Opioid Addiction Monday, Sept. 24, 9:45–11 a.m. This session will discuss case studies of Social media offers rich platforms where local governments that are successfully Tuesday, Sept. 25, 10:15–11:30 a.m. V individuals can learn and have true recruiting and retaining underrepresented The cost of substance abuse to engagement rather than receiving only a minorities. Learn the characteristics of local governments across the one-sided dissemination of information. “beyond compliance” programs and how nation is staggering. The White Discuss the positive and negative uses of these programs might be replicated in House Council of Economic social media in terms of facilitating healthy your community. This session will also Advisors recently released a civic engagement, more trusting residents, offer career-pathing strategies for women report, The Underestimated and more responsive government. 2, 14 and underrepresented groups. 3, 13 Cost of the Opioid Crisis, which Competitive Pay for Local Government Keynote Breakouts estimated the overall cost of the Monday, Sept. 24, 2:45–3:45 p.m. opioid crisis at over $500 billion. Do you pay well enough to attract and Leadership in Turbulent Times Hear from community leaders retain top talent? Can you compete with Monday, Sept. 24, 9:45–11 a.m. and experts on this critical topic, the private sector? Discuss various meth- Join Monday’s keynote speaker, Doris and learn how they address ods for municipal compensation analysis Kearns Goodwin, to continue a discus- root causes and solutions of and planning, learn how to weigh and sion of authentic leadership in times of substance use disorder including compare total compensation packages, and apprehension and fracture. mental health. address compression issues to improve staff retention.12, 13 Unleashing the Potential of Teams and Individuals Emergency Management: Tuesday, Sept. 25, 10:15–11:30 a.m. The Fundamentals New this year! Join Tuesday’s keynote speaker, Greg Bell, Tuesday, Sept. 25, 10:15–11:30 a.m. Health and Well-Being Zone to continue a discussion about transfor- Be ready in the event of a disaster by mational leadership and cultivating the Cigna’s Health and Well-Being understanding the basics of emergency potential of those around you. Zone will offer a variety of management. This session will include an impactful 15-minute sessions overview of the emergency management where you learn powerful cycle (preparedness, response, recovery, techniques to help improve your and mitigation); key players involved in physical and mental health. Tak- that cycle; and interrelated agencies and ing place on Monday and Tues- their roles. 10 day, these sessions will appeal to attendees and their guests. Attend as many as you’d like!

12 ICMA’S 104TH ANNUAL CONFERENCE Learning Lab sessions do Learning Lab not require preregistration. Don’t feel like attending a 60- or 75-minute presentation? Then join other attendees at the Learning Lab sessions for short, interactive presentations on the following focused topics that will arouse your curiosity.

• Big Data Analytics and Local • Leveraging Open Data to Maximize Government Management Federal Resources • But I Wasn’t Notified! • Putting People to Work: Strategies • Creating Financial Sustainability to Combat Homelessness within through Interactive Decision Making Your Community • Creating Great Places for • Retiree Health Care: OPEBs Talent: Strategies for Retooling and More Organizational Cultures • The End Game: Winning Long- • How a Small Town in Missouri Term for Your City and Residents by Became a Manufacturing Oasis Developing Smart Tricks and Tools • How to Build a Sustainability Plan • Transitioning to a Digital That Doesn’t Break the Bank Government • How to Get Washington, DC to • Why a Performance Excellence Work for YOU Journey Makes Sense for Cities and Counties • Immigrant-Oriented Policies Survey • Job Purposes, Not Job Descriptions • You Should Be Losing Sleep over CyberSecurity

FILM SERIES Films do not require preregistration.

Chasing Ice Show Me Democracy After Silence: Civil Rights and the Japanese American Monday, Sept. 24, 9:45–11 a.m. Monday, Sept. 24, 1:30–3 p.m. Tuesday, Sept. 25, 10:15–11:30 a.m. Tuesday, Sept. 25, 2–3:30 p.m. Monday, Sept. 24, 4–4:30 p.m. In the spring of 2005, acclaimed Amid the uprising in Ferguson, Tuesday, Sept. 25, 3:45–4:15 p.m. environmental photographer James Missouri, seven St. Louis college In After Silence, the past comes alive Balog headed to the Arctic on a students evolve into advocates and as Frank—who spent 3½ years of tricky assignment for National Geo‑ activists as they demand change his childhood in a U.S. internment graphic: to capture images to help through policy and protest. camp during World War II—and five tell the story of the Earth’s changing students from his island commu- climate. The Emmy-winning Chasing nity develop archival photographic Ice is the story of one man’s mission prints in the high school darkroom. to change the tide of history. As the Together, Frank and the students intensity of natural disasters ramps discuss the need to safeguard the up globally, Balog finds himself at constitutional rights of those living the end of his tether and comes face in the United States . . . especially in to face with his own mortality. times of crisis.

icma.org/conference 13 Register for ICMA University Forums at ICMA University Forums icma.org/conference. ICMA University forums are a hybrid of the traditional conference educational sessions and the ICMA University workshops. Because they are designed to be highly interactive and skill building in nature, the forums are limited in enrollment to 250 participants. Although there is no fee to participate in a forum beyond the main conference registration fee, preregistration is required because of the ceiling on enrollment, and early registration is recommended. ICMA University Practice Group numbers (noted in italics after the description) are attributed to each forum.

Escape the Room: Your Toughest ticipants in this forum will receive tools, images, and videos for social media com- Problems Solved resources, and case studies that dem- munications and online engagement can Sunday, Sept. 23, 12:45–2:45 p.m. onstrate how communities can harness help communities promote transparency, Do you have a unique or challenging existing technology and open-source collaboration, interaction, and broader problem for which you can’t find a solu- data to ensure more efficient, environ- participation while mitigating the legal, tion? You’re in luck! ICMA members mentally conscious, and responsive ethical, professional, and personal and vendors will submit problems that services for residents. 11 vulnerabilities associated with extreme they would like to get solved. ICMA staff Forum Leader: Cori Burbach, assistant openness. 14 and Planning Committee members will city manager, Dubuque, Iowa Forum Leaders: Thomas Bryer, PhD, pro- narrow it down to 10 topics. Participants fessor, School of Public Administration, will then join one of the 10 topic areas and Reducing Timidity, Maintaining Civility, University of Central Florida, Orlando, have 75 minutes to come up with a solu- and Improving Trust through Local Florida; Amanda Nagl, engagement tion to be shared with the room. 6 Government‑Run Social Media and manager, Bang the Table, Windsor, Colo- Online Engagement rado; and Sarah Stoeckel, PhD candidate, Forum Leaders: Patrick Banger, city manager, Gilbert, Arizona; and Craig Sunday, Sept. 23, 12:45–2:45 p.m. University of Central Florida, and city Owen, city manager, Clayton, Missouri Negativity, rumors, fake news, misrep- councilmember, Titusville, Florida resented real news, and personal attacks The Stat Model for Data-Driven Integrating Technology into aired on social media spread like a virus Management Sustainability Practices for Smarter, infecting the good will that local govern- More Resilient Communities ments try to promote through their Sunday, Sept. 23, 12:45–2:45 p.m. Sunday, Sept. 23, 12:45–2:45 p.m. communications. But the dangers of Since 2013, performance management (or Communities of all sizes and demograph- unmanaged electronic conversations can “Stat”) practitioners from city and county ics can use technology to advance their be mitigated. In this forum, participants governments from across the National sustainability and resiliency goals. Par- will learn how the effective use of words, Capital Region and beyond have been

14 ICMA’S 104TH ANNUAL CONFERENCE meeting twice a year under the banner of by existing city staff and in collaboration can sometimes be difficult. With roots Mid-Atlantic StatNet (MASN). Balti- with city colleagues. 8 in historical inequities, these issues are more’s CityStat program was one of the Forum Leader: Kristin Baja, climate influenced today by broader economic first in the country to adopt group data resilience officer, Urban Sustainability injustices. Responses must be compre- analysis with rigorous follow-up. That Directors Network, Baltimore, Maryland hensive and multifaceted. Participants in approach has since inspired a regional this forum will work with experienced MASN as well. Join us to explore imple- It Wasn’t Easy, but I Did It Anyway facilitators to develop dialogue skills mentation, roadblocks, and efforts toward Wednesday, Sept. 26, and gain insights for conducting suc- continuous improvement. 8 11:15 a.m.–12:45 p.m. cessful community conversations. This Forum Leaders: David Gottesman, process can be used for a wide range of This forum is an opportunity to celebrate other topics as well, such as creating a CountyStat manager, Montgomery women in the profession who have not County, Maryland; and Kendra Parlock, safe workplace, budgeting, and land use only earned the respect and recognition development. 3 director, Mayor’s Office of Sustainable of their peers by achieving the role of Solutions, Baltimore, Maryland CAO but also have been selected as their Forum Leaders: Erricka Bridgeford, train- community’s first female manager. These ing director, and Lorig Charkoudian, PhD, Game of Floods groundbreakers can help local government executive director, Community Mediation Wednesday, Sept. 26, professionals recognize and understand Maryland, Takoma Park, Maryland 11:15 a.m.–12:45 p.m. the backgrounds, accomplishments, and The Game of Floods is an interactive obstacles that women face on their way to exercise to help participants understand achieving their professional goals. Come the process of conducting a vulnerabil- join the conversation! 3 ity and risk assessment and think about Forum Leaders: Randy Reid, southeast strategies to protect city assets from regional director, ICMA, Gainesville, existing and future flooding. The game is Florida, (facilitator); Elizabeth Dragon, played in a series of steps and integrated city manager, Keene, New Hampshire; into a presentation. Attendees progress Gina Holt, city manager, Springfield, Ten- through the steps from climate science, to nessee; Margie Rose, city manager, Corpus asset inventory, to vulnerability, risk, and Christi, Texas; Julie Underwood, city adaptation planning. manager, Mercer Island, Washington; and The game focuses on one impact Christina Volkers, city manager, Moor- (flooding) within two sectors: transpor- head, Minnesota tation and storm-water management. It comes with a toolkit that local govern- Toolkit for Difficult Conversations ments can use to train their own staff in in Your Community ways to promote climate adaptation and Wednesday, Sept. 26, resilience. The toolkit includes real-world 11:15 a.m.–12:45 p.m. examples gathered from cities and part- Conversations about ners, and customizable template training social equity and materials that embed equity and climate inclusion are justice principles and can be used both crucial, but they

icma.org/conference 15 Testimonials from past ICMA Conference Attendees

I always anticipate the annual ICMA conference because I know I will come back to my community rejuvenated and my passion for local government management strengthened. The workshops inspire me to try new things or have a different way of thinking about a solution and the connection with my colleagues is invaluable and reinvigorating. Of all the trainings and professional development opportunities, none compare to the Annual Conference for a one-stop-shop.

— Derrik M. Kennedy, Town Manager Westerly, Rhode Island

As a young professional I was amazed at the comradery at my first ICMA conference. Everyone is eager to learn and to serve their community. As such, you meet public servants and share experiences only to find that your community’s or your professional challenges are shared by others. Moreover you have a wealth of resources to take home because not one person looks at or tackles an issue the same. — Taylor Lough, Assistant to the City Manager Richardson, Texas

The ICMA Annual Conference is both personally and professionally enriching. There are a variety of opportunities to connect with colleagues from around the world, learn from each other and gain the tools and knowledge that I can take back to my local community. I am excited to learn from colleagues that will be participating in the Redefining Community Engagement: From the Couch to Town Hall Meetings Track. — Tanya Spiegel, Economic Development Coordinator Ontario, California Educational Exhibitsand Solutions Track sessions do Solutions Track Sessions not require preregistration. The exhibit hall is an integral part of the learning and professional development that takes place at the Annual Conference. With over 150 companies exhibiting this year, it enables attendees to explore the breadth and depth of local government services and products available in today’s world. Be sure to visit the ICMA Member Pavilion, where you can explore all that ICMA has to offer its members. Also visit the Internet Express station, conveniently located in the hall, to check your email, stay on top of office business, or surf the web. The exhibit hall gets better and better every year!

Solutions Track Sessions ownership of the tourism development ing a more modern approach. Presented by process, and marketing. Presented OpenGov. by Buxton. Reinvigorate Your Enterprise Resource SUEZ Customer Conservation Planning System—or Replace It? Modern Approaches to Overcoming Program in New York Monday, Sept. 24, 9:45–10:45 a.m. Social Inequities Monday, Sept. 24, 11 a.m.–noon If your system is older and you are looking Monday, Sept. 24, 9:45–10:45 a.m. Learn about SUEZ’s innovative water at millions to replace it, this session is Explore how technology enables com- conservation and efficiency program. The for you. We will discuss how lower-cost munities to leverage scarce resources to aid five-year, $5 million program is one of only options, such as revamping the Chart of their less fortunate residents in such areas a few water conservation programs in the Accounts, providing staff training, and as homelessness, affordable housing, access United States that offer significant financial embarking on process improvement, can to health care, and the opioid epidemic. incentives to customers who adopt water- breathe new life into older systems. Pre- Presented by Esri. saving measures. Presented by SUEZ. sented by Plante & Moran, PLLC. Five Ways to Improve Council-Manager What You Need to Know in the Age How to Tap into Your Tourism Potential Relationships and Engage Your of Hactivism Monday, Sept. 24, 9:45–10:45 a.m. Residents Monday, Sept. 24, 11 a.m.–noon Hear about communities that tapped Monday, Sept. 24, 11 a.m.–noon Local governments need to protect into their tourism potential and how they Are you able to clearly communicate themselves from exploitation by cyber- overcame various obstacles in the process. financial and performance information hackers and extortionists. A CivicPlus Topics will include using your geographic to your council, and can you answer their digital security expert will update you on location to your advantage, understanding questions quickly? If not, your legacy tech- the latest risks and explain how digital what makes your community unique, iden- nology is no longer helping you; it may be content teams can mitigate threats. tifying different types of tourism, taking hurting you! Build greater trust by embrac- Presented by CivicPlus.

In addition to the exhibitors, the educational content in the exhibit hall is top- notch. With topics chosen by Conference Planning Committee members and select Strategic Partners, the Solutions Track sessions continue to be popular, highly attended cornerstones of the hall. Featuring case study–based presentations about local governments that have overcome challenges through innovative public-private partnerships, these sessions offer insight into some of the latest innovations in local government management.

icma.org/conference 17 Educational Exhibitsand Solutions Track Sessions, cont. IT Strategic Planning: Ensuring A New Look for Libraries: Transforming Fostering Next-Gen Government That Your IT Organization Is Efficient an Old Institution into a Progressive Employees and Effective Opportunity for Positive Change Monday, Sept. 24, 3–4 p.m. Monday, Sept. 24, 12:30–1:30 p.m. Monday, Sept. 24, 1:45–2:45 p.m. Engaging the upcoming workforce before IT strategic planning considers your needs Denver is rethinking the use of an old graduation is essential. Learn how the New while taking into consideration budget institution—the library. Libraries are one Mexico State Personnel Office actively requirements. The session will cover the IT of the few places diverse groups of people engages the Next-Gen workforce, and strategic planning process in light of rapid congregate. Using federal grant funding, gain fresh ideas for fostering collaborative technological changes, as well as the equip- the Navigators program is helping assist projects, stimulating interests, and building ment, software, and support necessary to Denver’s most vulnerable community relationships. Presented by NEOGOV. stay current. Presented by Lurie, LLP. members. Presented by eCivis. Kissimmee, Florida, Expands Its Using Voice Integration Services to Exploring Online Strategies for Revolutionary Solid-Waste System Engage with Residents in the Age of Community Engagement Monday, Sept. 24, 3–4 p.m. Amazon Alexa and Google Assistant Monday, Sept. 24, 1:45–2:45 p.m. Learn how Kissimmee, Florida, is redevel- Monday, Sept. 24, 12:30–1:30 p.m. This session will explore community oping its downtown and has become the With the popularity of Amazon Alexa, engagement challenges and review effec- first city in the United States to implement Google Home, and Android devices, tive strategies and solutions provided by an underground, automated solid-waste residents are becoming more comfortable online engagement tools. It will delve into collection and containment system. using voice interactions to get answers. In project-specific online engagement as well Together, Kissimmee and Underground this session, we will discuss how several as multiproject and organization-wide Refuse Systems have developed a winning communities have implemented our solu- approaches. Presented by Bang the Table. public-private partnership. Presented by tions in response to this growing trend. Underground Refuse Systems, Inc. Presented by E-Gov Link. Turn Airbnb-Style Rentals into an Asset for Your Community Open Government and The Power of Light to Revitalize Cities Monday, Sept. 24, 1:45–2:45 p.m. Constituent Satisfaction Monday, Sept. 24, 12:30–1:30 p.m. Learn how other municipalities have suc- Monday, Sept. 24, 3–4 p.m. Light has the power to transform cit- cessfully implemented enforceable regu- Does open government lead to higher lev- ies—from public squares, recreational lations to mitigate the negative impacts els of community satisfaction? Learn how zones, underpasses, bridges, and monu- of short-term rentals, such as noise, trash, you can improve both the dissemination ments to entire skylines. Learn how cities and parking violations as well as changes of available public information beyond just as diverse as Little Rock, Arkansas, and in neighborhood character. Find out how updating your website and the percep- Baltimore, Maryland, are using light in you can achieve the same level of plan- tion of an open government without their place-making strategies. Presented ning, compliance, and revenue objectives having to start from scratch. Presented by by Philips Lighting. as they have. Presented by iCompass NextRequest. Technologies, Inc.

18 ICMA’S 104TH ANNUAL CONFERENCE Proven and Innovative Approaches to prepared to have meaningful conversa- Key Trends in the New Approach Sport Facilities and Recreation Assets tions with retail and restaurant decision to Governing Tuesday, Sept. 25, 10:15–11:15 a.m. makers. We will conclude with examples Tuesday, Sept. 25, 1:30–2:30 p.m. Capitalize on the trend of sports tourism of communities that have followed these You went into public service to have a big and the potential millions of dollars in best practices to achieve their retail devel- impact, but many obstacles can get in the economic impact! Leaders will review opment goals. Presented by Buxton. way. New research across 1,800 local and real-world examples of—and practical Library Relevance: How Moreno Valley, state governments has revealed ways to strategies for obtaining—project financ- California, Is Keeping Pace overcome these obstacles. Hear how gov- ing to take their sports and recreation ernment leaders are leveraging cloud tech- Tuesday, Sept. 25, 11:30 a.m.–12:30 p.m. assets from concept to concrete. Pre- nology to drive bigger outcomes in their sented by Sports Facilities Advisory | Moreno Valley’s strategic plan outlines communities. Presented by OpenGov. Sports Facilities Management. the vision for its evolution as a thriving community. Learn how prioritizing the Optimizing Community Engagement Putting a “Smart Communities” library and leveraging a public-private and Systems of Record Strategy to Work partnership has yielded significant impact Tuesday, Sept. 25, 1:30–2:30 p.m. Tuesday, Sept. 25, 10:15–11:15 a.m. with a new branch, upgraded technology, To harness the data and collective insight Many who rally around the concept of and expanded community relationships. needed to drive measurable outcomes, “smart communities” see how communi- Presented by Library Systems & Ser- today’s city and county managers must ties are building and strengthening them- vices, LLC. engage with their residents in a user- selves through technology. This session Blockchain Technology and How It friendly and authentic way. Learn holistic, will explore how technology can help an Might Affect Your Local Government innovative approaches to making commu- organization build a strategy to become a nity engagement meaningful and measur- Tuesday, Sept. 25, 1:30–2:30 p.m. “smart community.” Presented by Esri. able. Presented by Dude Solutions, Inc. This is the technology that makes bit- Transform a 50-Year-Old Performance coin possible. Cybersecurity experts will Practice in 180 Days provide an overview of what blockchain is Tuesday, Sept. 25, 10:15–11:15 a.m. and where it is being used today. We will San Luis Obispo County modernized explore some possible applications its 50-year-old performance evaluation and implications for municipalities. process in 180 days. Learn how they did it Presented by Plante & Moran, PLLC . and how you can do the same! Get tips on change management and on gaining buy- in from leadership and elected officials. Presented by NEOGOV.

Empowering Civic Engagement Economically in Oshkosh Tuesday, Sept. 25, 11:30 a.m.–12:30 p.m. Learn how POLCO and Oshkosh, Wisconsin, partnered together to engage residents broadly, reliably, and cost- effectively on a major issue to keep things moving forward and further strengthen the community through improved com- munications. Presented by POLCO.

Eight Best Practices for Selling Your Community to Retailers Tuesday, Sept. 25, 11:30 a.m.–12:30 p.m. The process of recruiting retail and restaurant concepts to your community takes time and requires solid preparation and persistence. In this session, we will discuss eight key items your team should address to make sure that you are fully

icma.org/conference 19 Special sessions do not require Special Sessions preregistration unless otherwise noted.

City/County Technology Leadership Symposium: Managers and IT Leaders Saturday, Sept. 22, 10:30 a.m.–4:30 p.m. Preregistration is required for this symposium and there is an additional registration fee of $250. To register, go to http:// www.pti.org/cals/comingevents/sept2018.asp Technology affects every aspect of local government service delivery. Information technology (IT) is the digital infrastructure that ties it all together. Whether it be to improve government operations, to drive better decision making, or to increase com- munity engagement, a local government can be successful only if it has effective technology leadership. This leadership requires a partnership in which the manager and the technology executive work together to devise a strat- egy that delivers success for the entire organization. ICMA has partnered with the Public Technology Institute (PTI) to present a preconference symposium on building an effective manager-IT executive partnership. Topics to be covered are Cybersecurity Awareness, Artificial Intelligence, Resident Engagement, Blockchain Is Here, Team Building: Local Government Manager and Chief Information Officer (CIO), Evaluating the CIO, Evaluating CIO/IT Infrastructure, and Evaluating the Enterprise.

Speed Coaching metrics. In this session, we will alternate Leadership ICMA 2018 “4 Birds and Sunday, Sept. 23, 10–11:45 a.m. between information and experience. 1 Stone” You will have opportunities to learn new This event is free but requires preregistration. Monday, Sept. 24, 11:15 a.m.–12:15 p.m. techniques and then test drive them! No Speed Coaching is back in Baltimore! Come learn how the Leadership ICMA experience needed, appropriate for all program prepared the class of 2018 to Have career questions and want to get or levels. Sponsored by Cigna. give a different perspective? Attend Speed find creative solutions to four very differ- Coaching on Sunday morning! Registra- Keeping Abreast of Public Safety ent challenges. The class will share their tion is complimentary for this high-energy Technology insights on how to get buy-in from small, coaching and networking event. We’re also Monday, Sept. 24, 11:15 a.m.–12:15 p.m. medium, and large cities in order to suc- cessfully address employee development seeking coaches. After years of planning, the national public and talent recruitment, innovation labs, safety wireless broadband network, known ICMA Research Seminar for code enforcement processes, and enter- as FirstNet, is poised to become a reality. Pracademics and Students prise management. What will this mean to public safety’s Sunday, Sept. 23, 10 a.m.–2:45 p.m. existing 911 communications systems? Ethics: Moving from Theory to Reality Join academics, practitioners, and manag- Explore the technical, operational, secu- Monday, Sept. 24, 11:15 a.m.–12:15 p.m. ers who teach (“pracademics”) for research rity, and financial impacts associated with All MPA students are invited to join this presentations in this mini-conference-in- FirstNet’s introduction into the public a-conference on Sunday. Listen to current session led by Martha Bennett, a member safety-communications arena as well as of ICMA’s Committee on Professional research, offer input for student and how all these systems could change as faculty pitches, suggest research needs in Conduct, and Prof. Kurt Thurmaier. Come FirstNet evolves and 911 migrates to next ready to explore and resolve ethical issues in the profession, and generally get studious. generation 911. Mortarboards not required. local government. After the session, go have Blockchain’s Impact on the Public Sector lunch together and keep the dialogue alive! Mindfulness at Work, Home, Monday, Sept. 24, 11:15 a.m.–12:15 p.m. County Administrators’ Idea Exchange and On-The-Go The need to improve transparency and Monday, Sept. 24, 12:45–2:45 p.m. Monday, Sept. 24, 11:15 a.m.–12:15 p.m. security in local government has never The National Association of County What is Mindfulness, and how can it help been greater. Blockchain technology Administrators (NACA) will host an you? Learn practical, easy and fast strate- represents an opportunity to significantly idea exchange—an informal roundtable gies to decrease stress personally and improve the security, efficiency, and trust discussion for county administrators to professionally, enhance productivity for of many governmental processes. Join discuss issues that are important to you and your team, make communication TownCloud for a discussion of block- county governance. easier, and potentially even improve bio- chain technologies.

20 ICMA’S 104TH ANNUAL CONFERENCE President’s Colloquium: Creating students, whether as a guest lecturer in voices of everyone who works for you. Cities People Love a college classroom or as an adjunct or Hear managers discuss what their juris- Monday, Sept. 24, 4–5 p.m. full-time faculty member in a graduate dictions have done with their employee Creating great cities doesn’t happen by MPA program? If so, join this informal surveys—the lead-up, execution, and chance; it is the result of deliberate choices discussion and share your experiences, follow-up—that helped to set the organi- made by leaders. This year’s president’s exchange ideas, and learn where to find zation on the right track. and how to use teaching resources. colloquium will explore the worldwide Form of Government under Attack? movement to develop people-centered Police Officer Recruitment: Here’s How to Fight Back cities where a resident’s physical health is Getting Results Tuesday, Sept. 25, 11:45 a.m.–12:45 p.m. cultivated hand in hand with urban design. Monday, Sept. 24, 4–5 p.m. Forces within your community are push- Child- and elder-friendly design yields ing for a strong mayor. What do you do? engaged residents in love with their town. In a tight labor market, police positions are challenging to fill. What recruitment strat- You fight like your job depends on it Designing an Effective Employee egies work, how are jurisdictions onboard- (because it just might) by helping pro- Performance Management System ing and training their new hires, and how professional management advocates within Monday, Sept. 24, 4–5 p.m. are they engaging with the community? in your community organize, educate, and The shortfalls of traditional performance Explore results from ICMA’s recent survey increase awareness of the benefits that a management have become apparent in on model officer recruitment. position such as yours provides. Council- manager adoption or retention campaigns most of today’s organizations. Conven- Turning Your Fear into Heroism: tional talent management and perfor- are spirited community conversations Harnessing Workforce Opinion to that offer the opportunity to showcase the mance measurement models that rely on Make Your Organization Strong such tools as annual performance apprais- value of an experienced professional local als are not effective. This session will intro- Monday, Sept. 24, 4–5 p.m. government manager, and they are very duce innovative and effective performance Managers sometimes fear that asking winnable. Learn how successful campaigns management system options. their employees about the work environ- that highlight the benefits of the council- ment may be opening a can of worms. manager form are conducted. Managers as Faculty What they forget is that worms thrive in Game of Life: Play It Right—Season 7 Monday, Sept. 24, 4–5 p.m. dark moist environments. By bringing to Tuesday, Sept. 25, 11:45 a.m.–12:45 p.m. Do you feel the calling to teach? Do you light what most employees know anyway, want to promote the profession to a you can demonstrate your willingness to Join us for this interactive and engaging new generation of public management invite real conversations that bring in the trivia “game show” that will help educate

First-Time Administrators headlines,” this workshop will focus on Reading the Room Program providing first-time administrators with Tuesday, Sept. 25, 11:45–12:45 p.m. the necessary skills for dealing with Participants will receive examples of relationship conflicts and successfully First-time administrators (FTAs) need how to be successful in their new role as navigating common interpersonal pit- support and encouragement from the manager and how to support their own falls. By gaining a greater self-awareness profession. These sessions are geared to performance evaluation. The session of your role in stressful interactions and provide an educational orientation that will reinforce such skills as managing replacing confrontational exchanges will allow FTAs to gain skills in areas work-life balance, working collabora- with relational dialogue, you will create that aren’t traditionally covered in aca- tively, and leaving time to think ahead. demic programs or within organizational a lasting positive change in your negoti- ations, organizations, and communities. succession planning and to strengthen Networking Session their network of peers. Minding the Organizational P’s and Q’s Tuesday, Sept. 25, 3:15–5 p.m. Participants are invited to talk about Can We Talk? Monday, Sept. 24, 11:15 a.m.–12:15 p.m. their experiences as first-time adminis- Saturday, Sept. 22, 8:30 a.m.–12:30 p.m. Learn best practices for training staff trators. This session will be highly inter- and communicating with elected offi- Preregistration is required, and there is an active with lots of humor, conversation, cials. You will also learn when and how additional registration fee of $50. and lessons to be learned! Limited to to use outside facilitators for council The key to success often rests on an the first 50 people. retreats/workshops and cover examples administrator’s interpersonal skills. of budget presentations with transpar- Using scenarios “ripped from the ency and social media policies.

icma.org/conference 21 the audience on maximizing the way you Local Government Excellence Awards So You’ve Gotten Your MPA: live and save. Subject matter experts in Poster Gallery Session What Do You Do When the Jobs health and wellness and finance will pro- Tuesday, Sept. 25, 11:45 a.m.–12:45 p.m. Don’t Come to You? vide information we all need to know as Stop by the Awards Poster Gallery to learn Tuesday, Sept. 25, 11:45 a.m.–12:45 p.m. we work, play and live the Game of Life. about this year’s award-winning programs Although you may feel prepared to step Preparing for Your Next Life Phase and how to replicate them in your own into your dream position, transitioning Tuesday, Sept. 25, 11:45 a.m.–12:45 p.m. community. Representatives from the local from student to professional isn’t always governments receiving the awards will be As we approach retirement, how do we easy. Learn how to take advantage of on hand to chat with you and answer your create a portfolio of fulfilling experiences your employment gap, supplement your questions. Throughout the conference, the involving leisure, work, service, creative education by getting involved locally, posters will also be available for viewing in pursuits, and personal relationships? This navigate the highs and lows of the job the ICMA Member Pavilion whenever the interactive session will provide resources search, and stay energetic throughout exhibit hall is open. to help recently retired and still-active the process. managers craft a vital next-phase plan.

SPECIAL MEETINGS Special meetings do not require preregistration.

Member Task Force and presidents on the ICMA Executive relevant and continue to fully address Committee Meetings Board, as well as with ICMA Liaisons the diverse ambitions of our accredited and Senior Advisors, to continue programs, graduates, and employers. Sunday, Sept. 23, 8:30–11:30 a.m. the dialogue on strong partnerships Most ICMA member task forces and between ICMA and state associations. International Affiliate committees will meet on Sunday morn- Organizations ing; some groups will meet longer than NASPAA Accreditation Monday, Sept. 24, 2:30–4:30 p.m. others. Task force and committee mem- Standards: Feedback Forum bers will receive communications this Representatives of the affiliates report summer providing further details. Monday, Sept. 24, 9:45–11:15 a.m. on issues facing local governments in The NASPAA Standards Colloquium their countries and explore ways to Regional Meetings seeks your feedback. As part of the work with ICMA and the other affiliates. decennial review of the NASPAA Sunday, Sept. 23, 11:30 a.m.–12:30 p.m. Accreditation Standards, NASPAA is State Secretariat Meeting ICMA members from the five U.S. engaging stakeholders around the globe Tuesday, Sept. 25, 12:30–2 p.m. regions will meet with their regional to answer the question: How have our vice presidents to discuss key organi- accreditation standards held up? This State association staff are invited to zational issues and initiatives and to session will focus on two topics at the meet with colleagues to find out how share information on activities within heart of accreditation: globalization and services are provided in different the region. State officers and members new developments in the field of public states. Bring along your latest confer- active in their state associations are service. Join us to discuss the NASPAA ence ideas, Strategic Partner program encouraged to participate in an interac- Accreditation Standards and explore tips, newsletter suggestions, and pro- tive discussion with their regional vice ways to ensure that they remain fessional development initiatives.

Special International Workshop Preregistration is required, and there is an additional International Development Academy registration fee for this multiday event: Friday, Sept. 21, 2–6 p.m.; Saturday, Sept. 22, 9 a.m.–4 p.m. $350 for ICMA members; $400 for nonmembers.

Are you looking for ways to make a contribution beyond the boundaries of your community? Learn how your knowledge and experience can be applied to working with local governments overseas to strengthen their capacity to promote transparent, efficient, and sustainable governance practices. Led by ICMA staff and members who have extensive international develop- ment experience, this intensive one-and-a-half-day workshop will help you understand how you can use your skills to address the challenges faced by governments to deliver services, promote economic development, create sustainable growth, and improve the quality of life for their residents. The session will examine the trends and expectations of the donor community and the local governments and other entities we support. ICMA members who have made the transition to international work will discuss what is needed to be prepared. For further information, contact Isabelle Bully-Omictin at [email protected].

22 ICMA’S 104TH ANNUAL CONFERENCE Register for special events online at Special Events icma.org/conference except as noted. Luncheon for Women in Inspirational Breakfast Plano, Texas; and Dan Weinheimer, Professional Local deputy county manager, Routt County, Monday, Sept. 24, 7–8:15 a.m. Colorado. Government Management Ericka Alston-Buck, Crossing the Line: Harassment named one of the Bal- Assistants’ Forum in the Workplace timore Sun’s 25 Women Leading from Where You Are: The Next Sunday, Sept. 23, 12:45–2:45 p.m. to Watch in 2017, is the chief strategist Step Forward This may be the at EAB Strategy & Monday, Sept. 24, 4–5:30 p.m. defining moment for IMPACT. As the founder of the Kids No matter where you are in your career women in every pro- Safe Zone, Ericka, a Baltimore native, fession—our chance or your organization, this fast-paced ses- provided 150 children with a safe place sion will show you how to expand your to determine the kind after school for recreation, mentoring, of workplaces we want influence and make a significant impact to and homework. She also served as the move ahead. Through hands-on exercises and the kind of culture we support. Led CEO for Maryland Community Health by Joan Dubinsky, independent ethics and dynamic discussions with others Initiatives, Inc., which includes the Kids who have successfully met this challenge, advisor to the board of directors for the Safe Zone, residential housing for women Global Fund to Fight AIDS, Tuberculosis you’ll explore the leadership skills behind and children, and the Penn North recov- making projects happen, motivating and Malaria, we will discuss what kinds of ery center—the same center she once behaviors cross the line; how we can and people, conquering setbacks, and creating attended when recovering from a drug inspired teams. You’ll also develop mes- should respond; and how we can rein- addiction. Ericka will share how she was force respect, fairness, and justice in our saging tips to demonstrate these skills. inspired to step out of her comfort zone If you are wondering what the next step profession. Joan previously served as the to do great things in her community, and chief ethics officer for the United Nations, in your career might be, join graduates show how we can be leaders who inspire of ICMA Leadership Development the International Monetary Fund, and the positive change in our communities. $35 American Red Cross. $45 programs to explore possibilities. We will also celebrate graduates of the 2018 ICMA/ELGL/LWG Assistants’ Luncheon Mid-Career Managers Institute. Networking Event Leading from Where You Are: An Assistant’s Way Forward CivicPRIDE Mixer Sunday, Sept. 23, 7–9 p.m. Monday, Sept. 24, 11:15 a.m.–12:30 p.m. Monday, Sept. 24, 4–5 p.m. This event is free but requires preregistration. Join ICMA, Emerging Local Government The distinguishing feature of assistants Join CivicPRIDE and ELGL at the fourth Leaders (ELGL), the League of Women and mid-career professionals is not where annual mixer to celebrate another year of in Government, and other friends for one sits in the organization chart but what advancement for lesbian, gay, bisexual, another mix and mingle with managers, knowledge and resources one brings to the and transgender (LGBTQ) professionals up-and-comers, students, and everyone organization. Three practicing assistants in city and county management. This is in between. All are invited to this Sunday share their career journey and how they an outstanding opportunity to support evening following the Welcoming Recep- lead from where they are. $45 and connect with friends and colleagues over predinner refreshments. Look for tion. Wear your name badge and bring your Panelists: Yaidee Castillero Fox, assistant registration details as we get closer to business cards! Although this event is free, to the city manager, Hickory, North Caro- the conference! registration is required, and space is limited. lina; Mark Israelson, deputy city manager,

Assistants’ Exchange Program The Conference Host Committee is offering an Assistants’ Exchange Program on Friday, September 21, prior to the ICMA Annual Conference. This opportunity will involve spending the day as the guest of a participating local government in the greater Baltimore area. The exchange program is open to all assistants who are ICMA mem- bers. Selections will be made on a first-come, first-served basis, but efforts will be made to accommodate as many participants as feasible. Visit the Assistants’ Exchange Program page of icma.org/conference for information on how to apply.

icma.org/conference 23 Register for field demonstrations Field Demonstrations online at icma.org/conference. Healthy Harbor EcoTour suffered fatal neck injuries while in police ater and wider, better-lit walkways.The custody. The station was blocked off from bus trip takes 10–15 minutes. $20. Monday, Sept. 24, 9:45 a.m.–12:15 p.m. the community by barricades and watched The Waterfront Partnership’s Healthy over by National Guard troops. Today, the Structural Racism: A Tale of Two Harbor Initiative works to restore and pro- station is a very different place. By enhanc- Baltimore Neighborhoods tect the city of Baltimore’s most valuable ing the work environment and making the Monday, Sept. 24, 12:45–3:15 p.m. asset: the Baltimore Harbor. The health station a positive hub for community activ- Baltimore’s Bolton Hill neighborhood of the harbor is suffering from sewage and ity, extensive renovations—undertaken trash pollution, storm-water runoff, sparse is a compact collection of 19th-century with input from about 50 community rowhouses. In response to redlining in the living shoreline, and widespread commu- members—have converted officers from nity indifference. To help alleviate these 20th century, its predominantly white, “warriors to guardians.” The bus trip takes middle-class residents successfully lobbied problems and engage the public in urban 10–15 minutes. $20. environmental solutions, the partner- for various neighborhood improvements. ship has installed and manages various Druid Lake Water Protection Project In the 1970s, neighbors pooled resources green infrastructure projects along the to fund mortgages for buyers the banks Monday, Sept. 24, 12:45–3:15 p.m. Inner Harbor’s promenade. Participants would not service and petitioned to will learn more about floating wetlands, The Druid Lake Water Protection Project become a local historic district, providing oyster gardens, rain gardens, and the Inner serves two purposes: to support the tax incentives for historic preservation. Harbor Water Wheel—a.k.a. “Mr. Trash city of Baltimore’s water supply and to A few blocks away is the Upton/Marble Wheel.” This demonstration will involve enhance the community’s enjoyment of Hill neighborhood, the historic center of walking, so wear comfortable shoes and Druid Hill Park. The project will result professional black Baltimore before fair dress for the weather. $20. in the installation of two underground housing laws allowed for desegregation. drinking-water tanks on the western end Although the homes here are identical to Western Police District Station of Druid Hill Lake to meet federal water those in Bolton Hill, many are abandoned Renovation: More Than a Building quality standards. The tanks will hold and valued at a fraction of their neighbors’. over 54 million gallons of water. The Despite its strong legacy of African-Ameri- Monday, Sept. 24, 9:45 a.m.–12:15 p.m. approximately $140 million project will can achievement, the neighborhood today Tuesday, Sept. 25, 12:45–3:15 p.m. mean a slightly smaller Druid Lake but demonstrates the effects of structural Baltimore’s Western Police District covers will create 14 additional acres of land on racism in Baltimore. This demonstration one of the city’s most troubled neighbor- the western end of the reservoir, where will involve walking, so wear comfortable hoods. In 2015, multiple clashes between the water tanks are buried. The resulting shoes and dress for the weather. The bus protesters and police officers occurred at green space will include a new amphithe- trip takes 10–15 minutes. $20. the station after 25-year-old Freddie Gray

Healthy Harbor EcoTour

24 ICMA’S 104TH ANNUAL CONFERENCE Historic Ellicott City Flood: eans United in Leadership Development apartment buildings that have opened in A Story of Recovery (BUILD), and BUILD partnered with restored historic structures. Participants TRF Development Partners, a nonprofit will also visit the Bromo Tower Arts Dis- Monday, Sept. 24, 12:45–4 p.m. created from the federally certified Rein- trict, Baltimore’s newest arts district. The In July 2016, Ellicott City experienced a vestment Fund, to provide the foundation bus trip takes 10–15 minutes. $20. one-in-a-thousand-year rainstorm. The for the neighborhood’s transformation. rain gathered in the upstream watershed This field demonstration will highlight and dropped a six-foot wall of water in the innovative approach, financial tools, a two-hour period. Hundreds of cars and strategies used to revitalize the Oliver were swept away, dozens of buildings neighborhood—literally house by house. were damaged, nearly 200 residents were The bus trip takes 10–15 minutes. $20. displaced, and two people died. A year after the flood, 98 of the 104 flooded Downtown Baltimore, the businesses reopened their doors—a 94 Inner Harbor, and the Bromo percent reopening rate. The Howard Tower Arts District County Economic Development Author- Tuesday, Sept. 25, ity will share how it brought Ellicott City 12:45–4 p.m. back. This demonstration will involve considerable walking and steep inclines, The historic core of so wear comfortable shoes and dress downtown Baltimore is experiencing radi- for the weather. The bus trip takes 20–25 cal change, as the minutes. $20. commercial district House by House: The Revitalization of has diversified to the Oliver Neighborhood become the city’s fastest-growing resi- Tuesday, Sept. 25, 12:45–3:15 p.m. dential neighbor- At one time, nearly every third house in hood, and one of its the Oliver neighborhood in East Balti- most integrated. In more was vacant. Today, only 68 of those its progression from approximately 750 abandoned properties dilapidated piers to a remain. The revitalization of the Oliver tourist and recreational Neighborhood arose out of tragedy. In anchor, the Inner Harbor 2002, seven members of the Dawson sparked the development family died when drug dealers set fire to of Pratt Street, Harbor East, their home in retaliation for reporting and much more. This field drug sales. Local clergy and residents demonstration will include subsequently joined forces with Baltimor- visits to the Inner Harbor and new

Historic Ellicott City

Druid Lake Bromo Tower Arts District

icma.org/conference 25 ICMA University Register for ICMA University workshops Workshops online at icma.org/conference. ICMA University workshops offer interactive, intensive training designed to develop skills and enhance knowledge. They support ICMA members’ commitment to career-long learning by addressing the ICMA Practices for Effective Local Government Leadership. Instructors are selected for their knowledge of the topic, understanding of local government issues, and proven ability to effectively teach adults. Visit the ICMA University workshops page at icma.org/conference for descriptions of each workshop.

Asking Your Police and Fire Chiefs Persuasion and Influence Strategies for Stability amid Chaos the Right Questions Saturday, Sept. 22, 8:30 a.m.–noon Saturday, Sept. 22, 8:30 a.m.–noon Saturday, Sept. 22, 8:30 a.m.–noon Practice Groups: 5, 14 Practice Group: 5 Practice Group: 3 Workshop Leaders: Peter A. Glaser, PhD, Workshop Leader: Deborah Roberts, Workshop Leaders: Leonard Matarese, consultant, and Susan R. Glaser, PhD, professor, University of Virginia, director of research and project develop- consultant, Glaser & Associates, Charlottesville, Virginia ment, and Tom Wieczorek, executive Eugene, Oregon Collaborative Leadership: Hardwiring director, Center for Public Safety Manage- Process Mapping: A Hands-On Class to Teamwork and Innovation ment, LLC, Washington, D.C. Improve Efficiency and Effectiveness Saturday, Sept. 22, 1–4:30 p.m. Delivering Great Results from Your Saturday, Sept. 22, 8:30 a.m.–noon Practice Groups: 4, 5, 6 Vision and Strategic Plan Practice Group: 3 Workshop Leaders: Peter A. Glaser, PhD, Saturday, Sept. 22, 8:30 a.m.–noon Workshop Leader: Richard Baron, pro- consultant, and Susan R. Glaser, PhD, Practice Groups: 1, 6 cess and project coordinator, consultant, Glaser & Associates, Workshop Leader: Jeff Parks, president, Coconino County, Arizona Eugene, Oregon Performance Breakthroughs, Six Ways to Engineer Employee Exploring the History of Institutional Woodbridge, Virginia Engagement Racism: Creating a Path to Racial Fatal Flaws of a Council-Management Saturday, Sept. 22, 8:30 a.m.–noon Understanding Relationship Practice Groups: 1, 6 Saturday, Sept. 22, 1–4:30 p.m. Saturday, Sept. 22, 8:30 a.m.–noon Workshop Leader: Patrick Ibarra, co- Practice Groups: 3, 8, 9, 14 Practice Groups: 1, 2, 3, 4, 5, 7, 8, 9 founder and partner, The Mejorando Workshop Leader: Ron Carlee, direc- Workshop Leader: George Cuff, FCMC, Group, Glendale, Arizona tor, Center for Regional Excellence, Old Spruce Grove, Alberta, Canada Dominion University, Norfolk, Virginia

Workshop Fees, Registration, and Location Because workshops are not supported by conference registration fees and must be self-supporting, there is an additional registra- tion fee ($195) for each half-day workshop unless otherwise noted. This fee covers the cost of handouts and certificates; audiovi- sual equipment rental; refreshments; instructor travel, lodging, and honoraria; and any other costs specific to the workshops. Preregistration is required, and early registration is recommended as enrollment in each workshop is limited to between 30 and 50 participants to allow for maximum interaction with the instructor and other participants. All workshops will take place on Saturday and Sunday at the Hilton Baltimore. To register for workshops, go to icma.org/conference.

26 ICMA’S 104TH ANNUAL CONFERENCE Gauging Public Opinion the Right Way Design Thinking Shaping the Culture of Your Saturday, Sept. 22, 1–4:30 p.m. Sunday, Sept. 23, 8:30 a.m.–noon Organization Practice Groups: 7, 11 Practice Groups: 4, 6 Sunday, Sept. 23, 8:30 a.m.–noon Workshop Leader: Michelle Kobayashi, Workshop Leaders: Pamela Antil, Practice Group: 1 vice president, National Research Center, assistant city administrator, Santa Barbara, Workshop Leader: Jeff Parks, president, Inc., Boulder, Colorado California; and Kathy Lang, IT manager, Performance Breakthroughs, San José, California Woodbridge, Virginia Marketing and Branding Yourself: The Seven Steps toward Getting the Leading Change/HPO “ICMA-RC Overview”: Understanding Job You Want Sunday, Sept. 23, 8:30 a.m.–noon Your Retirement Options Saturday, Sept. 22, 1–4:30 p.m. Practice Groups: 1, 6 Sunday, Sept. 23, 10 a.m.–noon Practice Groups: 5, 11 Workshop Leader: Brian Bosshardt, city Practice Group: 18 Workshop Leaders: Greg Larson, part- manager, Bedford, Texas This workshop is offered through the gen- ner, Management Partners, Santa Cruz, erous support of ICMA’s Strategic Partner California; and Rumi Portillo, human ICMA-RC. There is no fee. resources director, Palo Alto, California Moving from Success to Significance Saturday, Sept. 22, 1–4:30 p.m. 3rd Annual ICMA University and League of Women Practice Groups: 6, 18 in Government Symposium Workshop Leader: Rob Dayton, certified Saturday, Sept. 22, 1–4 p.m. strength coach, Santa Barbara, California Preregistration is required for this symposium and there is an additional fee of $25. Improv and Improve Join your colleagues for the 3rd Annual ICMA University + League of Women in Saturday, Sept. 22, 1–4:30 p.m. Government Symposium. This preconference event focuses on trending issues Sunday, Sept. 23, 8:30 a.m.–noon that are important to not only local government women, but to everyone who is Practice Groups: 1, 6, 14 striving for inclusivity and gender equity in their organizations. Workshop Leaders: Craig Rapp, presi- This year’s speaker will prove to be as thought provoking as prior symposium dent of Craig Rapp, LLC, Chicago, Illinois; speakers. So mark your calendars and make your travel plans to Baltimore early for and Ada Johnson-Rapp, director of group this not-to-miss event. exercise, East Bank Club, Chicago, Illinois Leading Together: A New Model for Governing and Managing Community ICMA Annual Leadership Institute Saturday, Sept. 22, 1–4:30 p.m. Sunday, Sept. 23, 8:30 a.m.–noon Sunday, Sept. 23, 8:30 a.m.–noon The ICMA Annual Leadership Institute provides an opportunity to connect members Practice Groups: 8, 13 across generations and experience levels who share an interest in and commitment Workshop Leaders: Mike Letcher, senior to leadership development. The institute requires a separate registration fee of $195. vice president, and William Stipp, senior Sexual Harassment in the Workplace: Are Policies Enough? vice president, The Mercer Group, Tucson, Arizona How do policies shape a culture and how-to policies reflect a culture? Can policies alone shape practices? In this workshop, we will focus on sexual harassment in Building Customer Service into Local the workplace as a way to explore these questions. As we bring international, Government Customer Service national, and academic perspectives to engage participants, we hope to learn Sunday, Sept. 23, 8:30 a.m.–noon from each other to further the conversation of gender equity in local government. Practice Groups: 1, 4, 14 Practice Groups: 1, 8 Workshop Leader: Cory Fleming, senior Institute Facilitator: John Nalbandian, professor emeritus of public administra- technical specialist and program director, tion, University of Kansas, Lawrence, Kansas ICMA, Washington, D.C. Case Study: Essential Management Skills Sunday, Sept. 23, 8:30 a.m.–noon Practice Groups: 2, 15, 17 Workshop Leader: William Bridgeo, city manager, Augusta, Maine

icma.org/conference 27 SCHEDULE AT A GLANCE 7 a.m. 8 a.m. 9 a.m. 10 a.m. 11 a.m. Noon 1 p.m. ICMA University Workshops ICMA University Tour: The United States Capital Tour: Welcome to Charm City!

SATURDAY Registration and Host Committee Desk Annual Leadership Institute ICMA University Forums ICMA University Workshops Member Task Force/Committee Meetings Regional Meetings Women’s Luncheon and Speed Coaching Program Sports: Yoga Sports: Harbor Waterfront Kayak Tour Sports: Harbor Waterfront Kayak Tour (starts Sports: Gwynns Falls Bike Ride 6:30 a.m.)

SUNDAY Sports: 5K Run/Walk Sports: Golf Tournament (starts at 6:00 a.m.) Sports: Get Out and Paddle Tour: Welcome to Charm City! Registration and Host Committee Desk Educational Sessions Special Sessions Keynote: Educa- Doris Kearns Learning Labs Roundtable tional Goodwin Discussions Sessions Featured Field Demos Speaker: Solutions Track Solutions Track Solutions Track Sol County Administrators’ Inspirational Breakfast Partners’ Brunch and session Field Demos MONDAY Sports: Film Assistants’ Luncheon Film Yoga Tour: Annapolis, Maryland (starts Tour: The United States Capital 6:30 a.m.) Tour: Authentic Italia Registration and Host Committee Desk Educational Exhibits/Solutions Theaters/ICMA Pavilion/Internet Express Keynote: Educational Sessions Special Sessions Greg Bell Learning Labs Roundtable Discussions Solutions Track Solutions Track Solutions Partners’ Brown Bag/ Field Demos Partners’ Service Project Roundtables Film State Secretariat Meeting Sports: TUESDAY Yoga Tour: Mount Vernon, Virginia (starts Tour: Gettysburg, Pennsylvania 6:30 a.m.) Tour: Baltimore’s Classic Architecture Registration and Host Committee Desk Educational Exhibits/Solutions Theaters/ICMA Pavilion/Internet Express Celebration of Service: Wes Moore Roundtable Discussions ICMA University Forums Tour: Philadelphia, Pennsylvania Host Committee Desk WEDNESDAY

7 a.m. 8 a.m. 9 a.m. 10 a.m. 11 a.m. Noon 1 p.m.

28 ICMA’S 104TH ANNUAL CONFERENCE Key Educational Program Social Events Meetings and Special Events Registration and Exhibits

2 p.m. 3 p.m. 4 p.m. 5 p.m. 6 p.m. 7 p.m. 8 p.m. . . . ICMA University Workshops . . . The United States Capital . . . Welcome to Charm City! Reception: Maryland Science Center ...... Opening Session: Daniel Pink

. . . Welcoming Reception: ICMA/ELGL/LWG Networking Event A Taste of Baltimore (ends 9:00 p.m.)

. . . Educational Sessions Special Sessions Educa- tional Learning Labs Roundtable Sessions Discussions Chuck Marohn utions Track Solutions Track Idea Exchange . . . Assistants’ Forum . . . Film Film ...... Affiliate, Alumni, and State Receptions . . . Authentic Italia ...... Educational Sessions Educational Sessions Featured Speaker: Learning Labs Melissa Agnes Track . . . Reception: B&O Railroad Museum (ends 10:00 p.m.) Film Film ...... ICMA thanks ICMA RC for being the Principal Sponsor of the Annual Conference

......

. . .

2 p.m. 3 p.m. 4 p.m. 5 p.m. 6 p.m. 7 p.m. 8 p.m.

icma.org/conference 29 DISCOVER THE CHARM OF Charm City

Baltimore—Maryland’s largest city and economic hub—lies just about 40 miles northeast of Washington, D.C., a little over an hour from Philly, and 2.5 hours from NYC by train. With a population of about 622,000, the city is known for its beautiful inner harbor; quirky, distinct neighborhoods; and the world-renowned Johns Hopkins Hospital to the east and the University of Maryland Medical Center to the west.

Commonly known as “Charm City,” Baltimore has a rich cultural heritage and a dynamic spirit. It’s a place where people dream big and celebrate who they are, where they’ve come from, and who they aspire to be through the arts, history, and diverse ethnic traditions. Visitors to Baltimore can feel this creative energy in the city’s world-class heritage museums, historic sites and monuments, cultural shops, and eclectic boutiques.

Baltimore welcomed 25.9 million domestic visitors in 2016, and Forbes magazine named it one of the “10 Coolest U.S. Cities to Visit in 2018.” Top attractions include the National Aquarium, the American Visionary Art Museum, the Baltimore Civil War Museum, and Camden Yards, one of the few major-league ballparks in the middle of a downtown business district. Whether it’s the easy transportation and accessibility, the sumptuous culinary scene, or the countless attractions, historic sites, and performing arts groups, you’ll discover why there’s a buzz about Baltimore that makes people who visit fall in love with its vibe. Social and Partners Program

Dear Colleague: On behalf of the Maryland City/County Management Association and its Conference Host Com- mittee, we invite you to attend ICMA’s 104th Annual Conference in Baltimore. This year will mark the first time that the conference is held in the state of Maryland. Our Host Committee is excited to showcase the beauty of our state and the many “charms” of Charm City, as Baltimore is called. History abounds in Baltimore. During the War of 1812, troops at Fort McHenry stopped a Brit- ish advance into the city, inspiring Francis Scott Key to pen our national anthem. Literary fans will want to visit the National Historic Landmark Edgar Allen Poe House and Museum and the Barbara B. Matthews gravesite of America’s beloved macabre poet at Westminster Hall. The “Douglass Place” homes— built for African-American renters by Maryland-born civil rights pioneer Frederick Douglass— still stand in Fell’s Point today. Art lovers can enjoy the Baltimore Museum of Art, home to one of the most significant collections of Henri Matisse’s work in the world. The internationally renowned Walters Art Museum features everything from Greek and Egyptian art to Art Nouveau jewelry. A Host Committee favorite is the American Visionary Art Museum, America’s official national museum and education center for intuitive, self-taught artistry. Baltimore is a city of diverse neighborhoods—each with a unique history and feel. From the culi- nary delights and bocce ball of Little Italy, the 18th- and 19th-century homes and storefronts in the waterfront community of Fell’s Point, and director John Waters’ favorite spot of Hampden, there’s Daniel J. Mears truly a neighborhood for everyone in Charm City. Consider bringing your family with you to Baltimore. The National Aquarium features more than 16,000 animals, from sharks to a giant sea turtle, while the Maryland Science Center offers dino- saurs and interactive exhibits to keep the kids busy. And Washington, D.C.’s many family friendly attractions are right next door. The Charm City Circulator, a fleet of free shuttle buses that travel four routes throughout Balti- more, offers a convenient way to visit many of the city’s most popular attractions. Or, for a true Baltimore experience, take a ride on a water taxi. Together with our Maryland colleagues, we look forward to seeing you in Baltimore and sharing a memorable conference.

Sincerely,

Barbara B. Matthews Daniel J. Mears Host Committee Co-Chair Host Committee Co-Chair City Administrator Assistant City Manager Westminster, Maryland Bowie, Maryland

icma.org/conference 31 Purchase tickets for evening events online Evening Highlights at icma.org/conference except as noted. Saturday Evening Reception registrants are $45 for adults and $35 for the world as well as the largest collec- youth ages 6–16: children under 6 come for tion of 19th-century locomotives in Maryland Science Center free. Price includes hors d’oeuvres, coordina- the United States. A major restoration Saturday, Sept. 22, 5:30–7:30 p.m. tion, and gratuities. Visit the Host Desk in the following a snow-related roof collapse Situated next to Baltimore’s Inner convention center before the party for restau- in 2003 provided the museum with the Harbor, the Maryland Science Center is rant information and dinner reservations. opportunity to upgrade its facilities; it one of the original structures that drove now offers a beautiful event venue where the revitalization of the harbor from its Monday Evening Events ICMA attendees will enjoy food, drink, industrial roots to a thriving downtown Affiliate, Alumni, and State Association and entertainment. destination. Three levels of modern, Receptions and Dinners Adults/youth, $60; under 6 free. Price hands-on exhibits focus on space, physi- Monday, Sept. 24, 5:30–7:30 p.m. includes dinner, venue rental, entertainment, cal science, Earth science, the human transportation, coordination, body, and the Chesapeake Bay’s native Receptions will be held in the Hilton and gratuities. blue crabs. Catch up with colleagues and Baltimore Hotel. Tickets are not required enjoy drinks and hors d’oeuvres while for affiliate, alumni, and state receptions. exploring this fascinating venue and its To arrange a room for a Monday evening great views of the Inner Harbor. reception, contact Jenese Jackson ([email protected], 202/962-3556) Adults/youth, $45; under 6 free. Price by July 1. If you are planning a state includes light hors d’oeuvres, venue rental, or affiliate organization dinner for entertainment, coordination, and gratuities. Monday evening and need restau- Visit the Host Desk in the convention center rant suggestions, contact Olivia before the party for restaurant information Puglisi with Visit Baltimore and dinner reservations. at [email protected], 410-659-7303. Sunday Welcoming Reception A Taste of Baltimore Tuesday Evening Sunday, Sept. 23, 5–7 p.m. B&O Railroad Museum Experience the diversity of Baltimore Tuesday, Sept. 25, 6–10 p.m. and Maryland and delight in the area’s Designated as a U.S. National distinctive flavors with the opening of Historic Landmark and part the ICMA Exhibit Hall in the Baltimore of the Smithsonian Institution, Convention Center. the B&O Railroad Museum The cost of the reception is included with the has one of the most significant registration fee. Tickets for complimentary collections of railroad treasures in

B&O Railroad Museum

Maryland Science Center

32 ICMA’S 104TH ANNUAL CONFERENCE Purchase tours online directly from CSI Baltimore by Tours going to the “Tours” section of icma.org/conference. The tour program is separate from other conference offerings and is outsourced to CSI Baltimore, which organizes and conducts the tours, and sets pricing and participation minimums. Pricing includes transportation, admission, guides, and taxes. Refer to the Host Committee’s Guide “Discover the Charm of the Baltimore Region” for tips on the Baltimore area’s many other attractions to explore on your own.

Welcome to Charm City! Museum, and the Bureau of Engraving Authentic Italia Saturday, Sept. 22, 12:30–4:30 p.m. and Printing. For a lunch break and time Monday, Sept. 24, 1–4 p.m. Sunday, Sept. 23, 9 a.m.–1 p.m. on your own, explore the American One of Baltimore’s most charming neigh- This whirlwind driving tour of Baltimore History Museum. Afterwards, climb the borhoods, Little Italy is rich with history begins at Federal Hill and proceeds to marble steps at the Lincoln Memorial; and authentic Italian culture. Led by an Charles Street to the fashionable brown- pass by the Korean War Memorial, the expert guide, you’ll meander through the stones and art galleries of Mount Vernon. Vietnam Memorial, and the Franklin Del- neighborhood and talk with the residents Moving on to the city’s cultural center, ano Roosevelt Memorial; and conclude to learn what makes Little Italy so special. take in the Maryland Institute College with a view of the White House. Travel Along the way, you’ll sample Italian special- of Art, the Opera House, and Symphony time is about 90 minutes each way. ties and taste recipes, passed down through Hall before visiting the hipster Hamden Adults/youth, $90 generations, that will make you think you’re neighborhood immortalized by John Historic Waterways: in Rome. Bring your walking shoes. Waters’ classic Hairspray and where the Annapolis, Maryland Adults/youth, $115 term “hon” was coined. The tour ends at The Other White House: historic Fell’s Point and Little Italy. Monday, Sept. 24, 8:30 a.m.–4 p.m. Mount Vernon, Virginia Adults/youth, $55 The vibrant Annapolis waterfront is rife with echoes from four centuries of his- Tuesday, Sept. 25, 8:30 a.m.–4 p.m. The United States Capital: tory. On this walking tour, explore the Travel back in time to the 18th century Washington, D.C. city’s colonial influence, its architecture, and the home of George and Martha Saturday, Sept. 22, 8:30 a.m.–5:30 p.m. and the impact of its seafaring habitants, Washington. From the visitor’s center, Monday, Sept. 24, 8:30 a.m.–5:30 p.m. as well as the Maryland State House. you’ll proceed along the garden path to Historic monuments and famous sites After lunch on your own, visit the U.S. Washington’s home, where docents will are on display on this driving tour of Naval Academy, where 4,000 future naval describe the rich history and significant the nation’s capital. Traveling along the officers live and learn. Travel time is about events that occurred in the mansion as well National Mall, you’ll pass the Smithson- 60 minutes each way. as the life that George and Martha lived. ian Museums, the Holocaust Memorial Adults/youth, $105 You’ll also see the tombs where the two

Washington, D.C. Fell’s Point Annapolis, Md.

icma.org/conference 33 Tours, cont. are buried. Then, after lunch on your own head to Corpus Christi Church; its at the Mount Vernon food court or the consecration in 1891 was a major social Mount Vernon Inn restaurant, you’ll tour and liturgical event that lasted more Washington’s Gristmill, which still makes than 14 hours. It is home to five Floren- whiskey today. Bring your walking shoes. tine mosaics on glass depicting the life Travel time is about 90 minutes each way. of Christ, the likes of which can be seen Adults/youth, $112 only at St. Mark’s Cathedral in Venice and the Vatican. Historical Gettysburg, Pennsylvania Adults/youth, $65 Tuesday, Sept. 25, 8:30 a.m.–4:30 p.m. The Nation’s Freedom: Philadelphia Gettysburg National Battlefield With more than 1,450 monuments, markers, and plaques and over 39 miles of Wednesday, Sept. 26, 9 a.m.–6 p.m. battlefield avenues, the 10,000-acre Get- Discover one of the nation’s most tysburg Battlefield deserves the ultimate historic cities on this trip to tour. Starting at the base of Cemetery Hill, the “City of Brotherly Love.” it proceeds through town (just like the first Delve into Philadelphia’s Union Cavalry forces did) onto Seminary legendary sites, pop cul- Ridge, through Reynolds’ Woods, and ture, and foodie scene. across to Railroad Cut to view Oak Hill At the birthplace of and the valley beyond. It then heads back American freedom, through town following the route of the visit Independence Union retreat. After lunch on your own, Hall and snap a visit East Cemetery Hill, directly adjacent selfie in front of to the National Cemetery where Abraham the Liberty Bell; Lincoln delivered the Gettysburg Address. then take a guided Travel time is about 90 minutes each way. tour of the National Adults/youth, $125 Constitution Center. Climb the steps that Baltimore’s Classic Architecture brought Rocky to fame, Tuesday, Sept. 25, 9 a.m.‑noon and enjoy lunch and Discover the charm of Baltimore’s neigh- shopping at Philadelphia’s borhoods and traditions. First stop will be Reading Terminal Market. the Baltimore Basilica, which underwent Bring your walking shoes. Travel time is about 1 hour a major restoration in 2005; built from Baltimore Basilica 1806 to 1821, the Basilica is considered and 50 minutes each way. America’s First Cathedral. You’ll then Adults/youth, $122

Philadelphia, Pa.

34 ICMA’S 104TH ANNUAL CONFERENCE Sports Golf Tournament conference about transportation logistics, mind for another active conference day. partner preferences, and club rentals. Limit: 40 participants Sunday, Sept. 23, 6 a.m.–2 p.m. (8 a.m. shotgun start) $135. Ticket price includes greens fee, cart, $20. Ticket price includes three morning Play at the premier public course in the range balls, Bulle Rock bag tag, tee packet, yoga classes. Mid-Atlantic region and the #1 rated transportation, breakfast, lunch, and a $5 5K Run/Walk public course in Maryland. Designed by golf shop credit. Pete Dye, Bulle Rock is ranked in the Top Sunday, Sept. 23, 7:30­–10:30 a.m. Yoga 100 listings of every major golf publica- See beautiful sites, spend time with your tion. Located about 45 minutes from the Sunday, Sept. 23–Tuesday, Sept. 25, colleagues, and enjoy such iconic land- Baltimore Convention Center in Havre de 6:30–7:30 a.m. marks as Fort McHenry and the Domino Grace, the course features 18 distinctly dif- Start each day with your colleagues for Sugars Sign as you race along the Balti- ferent holes sprawled over 230 acres. The daily yoga at the Hilton Baltimore. Eden more Harbor in the Canton neighbor- tournament will be a four-person scramble Freeman, fellow city manager of Win- hood. Runners/walkers of all levels are format, and prizes will be awarded for the chester, Virginia, will lead you through a invited to participate. longest drive, the ball that lands closest to workout that will improve your strength, $35. Ticket price includes race registration, the pin, and the best team score. The Host balance, and flexibility and prepare your awards, race shirt, and transportation. Committee will contact players before the

The Host Committee has partnered with open space with historical and cultural Harbor Waterfront Baltimore City Recreation and Parks to significance. The tour will include a Kayak Tour offer unusual and exciting activities. Be break for lunch. Limit: 30 participants Sunday, Sept. 23, 8–10:30 a.m. and sure to take into account the physical $25. Ticket price includes bikes, helmets, 11 a.m.–1:30 p.m. activity ranking for each trip: transportation, a follow truck, and experi‑ Physical activity ranking: Level 3 Level 1 – Not very taxing/all skill levels enced tour guides. Departing from the Maryland Science Level 2 – Moderate exertion/I have Center, you and the seasoned tour done this before but it’s been awhile Get Out and Paddle: Middle Branch guides of Baltimore Outdoor Recreation Level 3 – Heavy exertion/you’d best be Park and Baltimore Water Trails will explore four to six miles of the Inner in shape and ready for a challenge Sunday, Sept. 23, 9:30 a.m.–1:30 p.m. Harbor. The guides will highlight several Physical activity ranking: Level 1–2 projects, including floating wetlands, Gwynns Falls Bike Ride oyster nurseries, and the world-famous Explore Baltimore’s coastal areas near Mr. Trashwheel, that work together Sunday, Sept. 23, 8:45 a.m.–2 p.m. the Inner Harbor via kayaks and canoes. to clean our urban waterways. Not Physical activity ranking: Level 2–3 Learn about the important role that recommended for beginning kayakers. public access to water and programming This 11-mile bike tour explores pro- Please dress to be outdoors, and bring a plays in an interdisciplinary approach grams and partnerships that connect reusable water bottle. Limit: 15 that highlights public works projects, West Baltimore along the trail to the participants. local watershed associations, and other Inner Harbor. This is a rain-or-shine local initiatives. If Baltimore City’s $20. Ticket price opportunity, so come prepared for eighth graders can do it, so can you! includes single the weather. Gywnns Falls Park and Dress in layers and bring a change of kayaks, Leakin Park provide a historical context clothes, a reusable water bottle, and sun paddles, for studying park development and protection. Limit: 40 participants. vests, and management in an urban setting. Key seasoned learning points include park develop- $25. Ticket price includes all equipment tour guides. ment history, current uses, funding, and and staff to assist all skill levels. Transpor‑ management challenges. Along the way, tation to the departure point will be on cyclists will pedal through parks and your own.

icma.org/conference 35 Partners’ Program ICMA’s Partners’ Program recognizes the significant role that the partner and family play in the success of a local government professional’s career. In addition to the events described below, partner conference registration includes a ticket to the Sunday Welcoming Reception, attendance at any of the general educational and keynote sessions, and access to the exhibit hall. Visit the ICMA Member Partners’ page at icma.org.

Partners’ Brunch and Central Maryland (UWCM) has helped Educational Session fight poverty in central Maryland with programs encouraging self-sufficiency. Partners’ Conference Being Relational: How to Create Quality In conjunction with UWCM, this year’s Assistance Program Interactions and Lasting Change project, which will be held in the conven- Monday, Sept. 24, 10 a.m.–12:30 p.m. tion center, will benefit youth in the If your partner has never attended an This session is free but requires preregistration. Baltimore area. The partners will prepare ICMA Annual Conference but would In a crowded world full of conflict and about 50 literacy kits for underprivileged like to attend this year, encourage competition, what is your approach to young students. him or her to contact the Partners’ dealing with others? Are you relational or When you volunteer with United Conference Assistance program. transactional? Your choice could make all Way, you join the fight, helping to change Applications are being accepted for the odds for families facing poverty and the difference. This session will detail ways this year’s program, which provides improve their lives and the communities of being in relation to others and provide the partner of an ICMA member with around them. you with the tools you need to change a scholarship and complimentary your outcome—maximizing well-being conference registration. Only part- for yourself and for others—one interac- Partners’ Brown Bag/ ners who have never attended the tion at a time. Roundtables on Hot Topics Annual Conference are eligible. The Speaker: Louise Phipps Senft, founder, Tuesday, Sept. 25, 11:30 a.m.–12:45 p.m. Louise Phipps Senft & Associates/Balti- partner must complete the Partners’ This activity is free but requires preregistration. more Mediation, Baltimore, Maryland Conference Assistance Program Bring your lunch and engage in various application, located online at icma. roundtable discussions of issues facing Partners’ Service Project org/icma-member-partners-program, partners and families of local govern- by July 20, 2018. Scholarship recipi- Tuesday, Sept. 25, 10–11:15 a.m. ment managers. This is an excellent ents will be selected and notified by This activity is free but requires preregistration. opportunity to share insights and to learn ICMA’s Partners’ Program offers confer- from and network with your peers. Light August 13, 2018. ence partners the opportunity to volun- refreshments will be provided. Open to teer on an annual service project. For all registered partners. more than 90 years, the United Way of

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36 ICMA’S 104TH ANNUAL CONFERENCE Inside Information Attire and Temperature rail fares between September 20 and harbor, try the Baltimore Water Taxi, take Baltimore’s daytime high temperatures in 29. Book your reservation by calling advantage of the city’s excellent public late September average in the mid-70s; Amtrak (800/872-7245) or contact a transportation system, or ride the Charm nighttime lows average in the mid-50s. travel agent and refer to Convention Fare City Circulator, which provides free daily Casual attire is the norm for sessions, Code X61H-999. Special fares cannot be bus service to popular areas. Consult the tours, and ticketed evening events. booked online and are not valid on the final conference program for details about Auto Train and Acela service. busing for evening social events. Location of Conference Events If you need personal attention in Restaurants Located at 1 West Pratt Street, the booking your travel, contact ICMA’s Baltimore Convention Center is the site travel agency, EWA Travel, at Baltimore has many dining options, for most ICMA conference activities. [email protected] and beginning with the city’s favorite food: Monday evening’s state/alumni/affiliate identify the meeting name: ICMA the Maryland Blue Crab. Head to Little receptions and a number of other meet- Annual Conference. Note that EWA Italy for an authentic Italian dinner or to ings/events will be held at the Hilton does not handle hotel reservations for Greektown for Mediterranean delicacies. Baltimore, which is connected via a the conference. Contact our housing Federal Hill and Fell’s Point are replete skywalk to the convention center. bureau (Experient) for any help you need with cool restaurants and bars, and the regarding your hotel reservation. Inner Harbor area offers familiar options Traveling to Baltimore along with dozens of local treats. Visit the Baltimore/Washington International Conference Hotels restaurant reservation desk near the Host Thurgood Marshall Airport (BWI) is Reservations at ICMA’s eleven conference Committee area in the convention center a 12-mile/17-minute drive from the hotels (all within walking distance of the to obtain restaurant information and get convention center. Taxi fare is about $35 convention center and Inner Harbor) will assistance with reservations. You can one way; Uber and Lyft charge $25–$28; be taken on a first-come, first-served basis browse the menus of area restaurants and and Super Shuttle rates are about $30 by Experient beginning at 12 noon Eastern have your reservations made for you. round trip (make a reservation online). Time on Wednesday, June 6. Visit icma. Connect before the Conference Baltimore’s Light RailLink system stops org/conference/hotels for details about Visit the Annual Conference event page outside of BWI’s Terminal D and at the the hotels and the reservation process. convention center. Tickets are $1.60 each on Facebook at http://bit.ly/GotoICMA, way and can be bought at the pay stations Getting around in Baltimore where you can let us know you’re attend- ing, see who else is attending, and more! on the platform. Baltimore’s Inner Harbor area is compact Amtrak offers ICMA Annual Conference and easy to navigate. When venturing attendees 10% off the best available between neighborhoods around the

icma.org/conference 37 Sponsors ICMA and the 2018 Conference Host Committee would like to recognize and thank the following contributors who had made a financial commitment to ICMA’s Annual Conference as of April 2018.

PRINCIPAL SPONSOR ICMA-RC DIAMOND SPONSOR Cigna PLATINUM SPONSOR Maryland City/County Management Association GOLD SPONSOR Governing SILVER SPONSORS BoardDocs Buxton City of Baltimore CivicPlus Davenport & Company E-Gov Link Esri NEOGOV NextRequest OpenGov POLCO Republic Services The Novak Consulting Group Underground Refuse Systems, Inc. BRONZE SPONSORS Baltimore Metropolitan Council Maryland Municipal League Bang the Table Maryland Port Administration eCivis Philips Lighting Dude Solutions, Inc. Plante & Moran, PLLC Evergreen Solutions, LLC Route Fifty Funk & Bolton School of Public & International GovHR USA Affairs, Center for Public Administration & Policy, iCompass Technologies, Inc. Virginia Tech Library Systems & Services, LLC Sports Facilities Advisory| Local Government Sports Facilities Management Insurance Trust SUEZ Lurie, LLP The Mejorando Group Maryland Association Viewpoint Government of Counties Solutions, Inc. Maryland Clerks Association Zelenkofske Axelrod LLC