The Following Documentation Is an Electronically‐ Submitted Vendor

The following documentation is an electronically‐ submitted vendor response to an advertised solicitation from the West Virginia Purchasing Bulletin within the Vendor Self‐Service portal at wvOASIS.gov. As part of the State of West Virginia’s procurement process, and to maintain the transparency of the bid‐opening process, this documentation submitted online is publicly posted by the West Virginia Purchasing Division at WVPurchasing.gov with any other vendor responses to this solicitation submitted to the Purchasing Division in hard copy format.

Purchasing Division State of West Virginia 2019 Washington Street East Solicitation Response Post Office Box 50130 Charleston, WV 25305-0130

Proc Folder : 612313 Solicitation Description : Dell EMC Recover Point or Equal Proc Type : Central Purchase Order Date issued Solicitation Closes Solicitation Response Version 2019-09-11 SR 0702 ESR09111900000001632 1 13:30:00

VENDOR VS0000018125 AHEAD LLC

Solicitation Number: CRFQ 0702 TAX2000000007

Total Bid : $81,265.64 Response Date: 2019-09-11 Response Time: 12:34:17

Comments:

FOR INFORMATION CONTACT THE BUYER Brittany E Ingraham (304) 558-2157 [email protected]

Signature on File FEIN # DATE All offers subject to all terms and conditions contained in this solicitation

Page : 1 FORM ID : WV-PRC-SR-001 Line Comm Ln Desc Qty Unit Issue Unit Price Ln Total Or Contract Amount 1 Dell EMC RecoverPoint or Equal 1.00000 EA $81,265.640000 $81,265.64

Comm Code Manufacturer Specification Model # 43212200

Extended Description : Please see Exhibit A Pricing Page. If Vendor is submitting bid online Vendor must submit Pricing Page as attachment. TOTAL BID AMOUNT is the amount Vendor is to enter into wvOASIS commodity line when submitting. Notwithstanding the foregoing, the Purchasing Division may correct errors at its discretion.

Comments: Bid response includes hardware, software, services, warranty, and requested education. Current delivery times from Dell EMC is 10 business days from the time they receive a purchase order.

Page : 2

Purchasing Divison State of West Virginia 2019 Washington Street East Request for Quotation Post Office Box 50130 Charleston, WV 25305-0130 21 Info Technology

Proc Folder: 612313 Doc Description: Dell EMC Recover Point or Equal Proc Type: Central Purchase Order Date Issued Solicitation Closes Solicitation No Version 2019-08-30 2019-09-11 CRFQ 0702 TAX2000000007 1 13:30:00

BID RECEIVING LOCATION BID CLERK DEPARTMENT OF ADMINISTRATION PURCHASING DIVISION 2019 WASHINGTON ST E CHARLESTON WV 25305 US

VENDOR Vendor Name, Address and Telephone Number: AHEAD, LLC 401 N Michigan Avenue, 34th floor Chicago, IL 60611 (312) 924-4492

FOR INFORMATION CONTACT THE BUYER Brittany E Ingraham (304) 558-2157 [email protected]

Signature X FEIN # 20-8476250 DATE 11 September 2019 All offers subject to all terms and conditions contained in this solicitation

Page : 1 FORM ID : WV-PRC-CRFQ-001 ADDITIONAL INFORMATION:

Request for Quotation The West Virginia Purchasing Division is soliciting bids on behalf of the Tax Division to establish a contract for the one-time purchase of Dell EMC RecoverPoint Appliances or Equal, per the bid requirements, specifications, terms, and conditions attached to this solicitation. The Agency wants to acquire a replication solution that would provide a SAN-level replication between its two (2) EMC VNX5400 SANs which are located at the WVOT Data Center (Building 6) in Charleston, WV and at the Revenue Center which is also located in Charleston, WV. The Agency currently runs a SQL Server Cluster, File Servers, and a number of Virtual Machines in the Source Environment.

INVOICE TO SHIP TO OPERATIONS DIVISION OPERATIONS DIVISION TAX DIVISION OF TAX DIVISION OF PO BOX 11748 REVENUE CENTER 1001 LEE ST E, STE 1

CHARLESTON WV25339-1748 CHARLESTON WV 25301-1725

US US

Line Comm Ln Desc Qty Unit Issue Unit Price Total Price 1 Dell EMC RecoverPoint or Equal 1.00000 EA

Comm Code Manufacturer Specification Model # 43212200

Page : 2

AHEAD LLC Ahead Client Director: Ahead Quote Number 401 Michigan Avenue Matt Athey AHD201972677 - 2 Suite 3400 614-354-5892 Reference Number: Chicago, IL 60611 [email protected] WV Tax Division - RecoverPoint Quote Date: 9/11/2019 Shipping Address: Billing Address: Client Operations Specialist Expiration Date: West Virginia State Tax Department Jennifer Eveslage 10/11/2019 Brittany Ingraham West Virginia State Tax Department 513-457-7855 Operations Division Tax Division of Revenue 1124 Smith Street [email protected] Center Charleston WV 25301 1001 Lee St E, STE 1 Charleston 25301-1725 Logistics Coordinator: MPA: Matt Arflin Standard Terms (312) 496-7991 Payment Terms: [email protected] Net 30

WV Tax Dept - Recoverpoint QTY Part Number Description Extended Price RecoverPoint $62,786.98 Hardware 1 VNX-RPHW7-G6T RPA FOR VNX2, VNXE3200 $9,235.49 Hardware 1 GEN6-10GBE-CO 10GBE COPPER SLIC (ROCKSLIDE) $599.71 Hardware 2 INTCAB-PWRCRD C14-TO-C13 1METER INTERNAL CAB PWR CORDS $3.84 Hardware 1 VNX-RPHW7-G6T RPA FOR VNX2, VNXE3200 $9,235.49 Hardware 2 INTCAB-PWRCRD C14-TO-C13 1METER INTERNAL CAB PWR CORDS $3.84 Hardware 1 GEN6-10GBE-CO 10GBE COPPER SLIC (ROCKSLIDE) $599.71 Hardware 1 VNX-RPHW7-G6T RPA FOR VNX2, VNXE3200 $9,235.49 Hardware 2 INTCAB-PWRCRD C14-TO-C13 1METER INTERNAL CAB PWR CORDS $3.84 Hardware 1 VNX-RPHW7-G6T RPA FOR VNX2, VNXE3200 $9,235.49 Hardware 2 INTCAB-PWRCRD C14-TO-C13 1METER INTERNAL CAB PWR CORDS $3.84 Software 5 CE-VIDVPKRP RECOVERPOINT VVPK VILTS 1 TITLE=UC $8,693.20 Software 1 456-105-074 RP/SE TO RP/EX REM UG V54 =IC $5,267.02 Software 1 458-000-219 RP/SE TO RP/EX REMOTE PRODUCT $0.00 Software 1 456-105-069 RP/SE TO RP/EX LOC UG V54 =IC $2,043.51 Software 1 458-000-165 RP/SE TO RP/EX LOCAL PRODUCT $0.00 Software 1 RP-LNX-GPL RECOVERPOINT LINUX GPLV3 DISTRIBUTION $0.00 Software 1 RP-LNX-GPL RECOVERPOINT LINUX GPLV3 DISTRIBUTION $0.00 Software 1 458-000-165 RP/SE TO RP/EX LOCAL PRODUCT $0.00 Software 1 456-105-069 RP/SE TO RP/EX LOC UG V54 =IC $2,043.51 Software 1 458-000-219 RP/SE TO RP/EX REMOTE PRODUCT $0.00 Software 1 456-105-074 RP/SE TO RP/EX REM UG V54 =IC $5,267.02 Services 2 PS-BAS-RPUNI EMC RECOVERPOINT IMP FOR UNIFIED QS $11,900.00 Maintenance - Hardware 1 W-PSM-HW-001 PROSUPPORT W/MISSION CRITICAL-HW WARRANT - 36.00 MNTHS $0.00 Maintenance - Hardware 1 W-PSM-HW-001 PROSUPPORT W/MISSION CRITICAL-HW WARRANT - 36.00 MNTHS $0.00 Maintenance - Hardware 1 W-PSM-HW-001 PROSUPPORT W/MISSION CRITICAL-HW WARRANT - 36.00 MNTHS $0.00 Maintenance - Hardware 1 W-PSM-HW-001 PROSUPPORT W/MISSION CRITICAL-HW WARRANT - 36.00 MNTHS $0.00 Maintenance - Hardware 1 W-PSM-HW-001 PROSUPPORT W/MISSION CRITICAL-HW WARRANT - 36.00 MNTHS $0.00 Maintenance - Hardware 1 W-PSM-HW-001 PROSUPPORT W/MISSION CRITICAL-HW WARRANT - 36.00 MNTHS $0.00 Maintenance - Software 1 M-PSM-SWE-001 PROSUPPORT 4HR/MC SOFTWARE SUPPORT - 36.00 MNTHS $2,844.00 Maintenance - Software 1 M-PSM-SWE-001 PROSUPPORT 4HR/MC SOFTWARE SUPPORT - 36.00 MNTHS $1,103.32 Maintenance - Software 1 M-PSM-SWE-001 PROSUPPORT 4HR/MC SOFTWARE SUPPORT - 36.00 MNTHS $1,103.32 Maintenance - Software 1 M-PSM-SWE-001 PROSUPPORT 4HR/MC SOFTWARE SUPPORT - 36.00 MNTHS $2,844.00

Hardware: $38,156.74 Software: $23,314.26 Maintenance: $7,894.64 Managed Services: $0.00 Services: $11,900.00 Training: $0.00 Web Services: $0.00 Total Investment: $81,265.64

Acceptance of this quote authorizes Ahead to invoice the party indicated herein ("Customer"). Any Services covered by an Ahead Service Brief shall be invoiced in advance and in full, regardless of whether or not such Services have been completed. Ahead reserves the right to make partial shipments. Customer acknowledges that it has read the Terms and Conditions attached hereto which shall govern and apply, unless a previously executed agreement governing the sale of products exists between Ahead and Customer. The Special Additional Terms (the "SAT") contained in this quote (if any) shall supplement the attached Terms and Conditions or previously executed agreement (collectively, the "Agreements"), provided, however that in the event of any conflict or inconsistency between the SAT and any of the Agreements, the SAT shall take precedence, govern and control. Except as indicated otherwise, pricing does not include sales tax, VAT or shipping charges. All shipping charges shall be invoiced separately following delivery. Acceptance may be emailed to [email protected].

Authorized Signature:

Date:

Printed Name: Notwithstanding anything contained herein to the contrary, to the extent a manufacturer requires Products to be installed by Ahead or such manufacturer in order for a warranty to be valid, neither Ahead nor the Product manufacturer shall provide a warranty for any Products which are not installed, as applicable, by Ahead or the Product manufacturer. EXCEPT AS SET FORTH HEREIN, AHEAD MAKES NO OTHER WARRANTIES, WRITTEN OR ORAL. ALL OTHER WARRANTIES, ACCEPTANCE OF THE PRICE QUOTE IS MADE ONLY UPON THESE TERMS AND EXPRESS OR IMPLIED, ARE HEREBY SPECIFICALLY DISCLAIMED, INCLUDING, BUT NOT CONDITIONS. LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A 1. AGREEMENT: AHEAD DOES NOT ACCEPT AND EXPRESSLY OBJECTS TO ANY TERMS PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING BY AND CONDITIONS OR OTHER WRITING ON ANY PURCHASE ORDER OR STATUTE, OPERATION OF LAW, COURSE OF DEALING OR PERFORMANCE, OR USAGE ACKNOWLEDGEMENT WHICH IS DIFFERENT FROM OR ADDITIONAL TO THOSE TERMS OF TRADE. Customer acknowledges that it does not rely on, and waives any claim for breach of, any AND CONDITIONS CONTAINED HEREIN, EXPRESSLY INCLUDING, WITHOUT representations and warranties which are not confirmed in writing by Ahead. Ahead shall, after LIMITATION. ANY EFFORT TO NEGATE THE TERMS AND CONDITIONS SET FORTH Products are tendered to Customer, have no liability in respect of any changes in quality of the Products HEREIN OR IN THE PRICE QUOTE. NO MODIFICATION OR WAIVER OF THESE TERMS arising from storage or transportation of the Products or from willful damages, negligence, abnormal WILL BE EFFECTIVE AGAINST AHEAD UNLESS SPECIFIED IN WRITING AND SIGNED BY working conditions, misuse or alteration of the Products. AHEAD. THE RECEIPT OF THE PRICE QUOTE OR PAYMENT FOR THE PRODUCTS AND/OR 11. LIMITATION OF LIABILITY: The total liability of Ahead (beyond any express warranty SERVICES PROVIDED THEREUNDER SHALL CONSTITUTE CUSTOMER’S ACCEPTANCE obligation) to Customer from any cause whatsoever, whether arising under contract, warranty, tort OF THE TERMS HEREOF. (including negligence), strict liability, products liability or any other theory of liability will be limited to the lesser of (i) Customer’s actual damages or (ii) the purchase price paid to Ahead for the Product(s) 2. PRICING: Prices for any Products or Services (each as defined below) purchased will be those or Service(s) that is the subject of Customer’s claim. Except for the warranty coverage referenced in specified in the Price Quote and will be valid for 30 days therefrom unless otherwise stated therein. paragraph 10, above, AHEAD SHALL NOT HAVE ANY LIABILITY OR OBLIGATION TO “Products” shall refer to those software and hardware goods that are listed in the Price Quote. CUSTOMER OR ANY OTHER PERSON FOR ANY CLAIM, LOSS, DAMAGE, OR EXPENSE “Services” are those services performed by Product manufacturers and/or Ahead (including its CAUSED IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, BY THE INADEQUACY OF subcontractors) that are listed in the Price Quote. Unless otherwise stated in the Price Quote, prices do ANY PRODUCTS OR SERVICES FOR ANY PURPOSE, BY ANY DEFICIENCY OR DEFECT IN not include, and Customer is responsible for (i) all applicable federal, state or local sales, use or other ANY PRODUCT OR SERVICE (WHETHER OR NOT COVERED BY ANY WARRANTY), BY taxes (except taxes on Ahead’s net income), (ii) shipping or packing charges, (iii) insurance and (iv) THE USE OR PERFORMANCE OF ANY PRODUCTS OR SERVICES OR BY ANY FAILURE OR any other expenses associated with the sale and transportation or storage of the Products or tariffs and DELAY IN AHEAD’S PERFORMANCE HEREUNDER, OR FOR ANY SPECIAL, DIRECT, any similar charges imposed upon or in connection with the Products. The parties agree that all charges INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, included in the price of the Products and Services set forth in the Price Quote are based upon detailed HOWEVER CAUSED, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR LOSS specifications supplied by Customer and any deviation requested by the Customer from such OF BUSINESS OR PROFIT, WHETHER OR NOT CUSTOMER WILL HAVE INFORMED AHEAD specifications may result in additional charges. OF THE POSSIBILITY OR LIKELIHOOD OF ANY SUCH DAMAGES. All claims hereunder against 3. PAYMENT: Unless otherwise specified in the Price Quote, payment for Products and Services is AHEAD must be brought within 12 months after the cause of action arises and Customer expressly due net 15 days from the date of invoice. Ahead may require prepayment. Ahead may charge Customer agrees to this 12-month period and waives any other statue of limitations which might apply by interest on all amounts unpaid after 30 days from the date of the invoice at the annual rate of the lesser operation of law or otherwise including under the Uniform Commercial Code. of (i) 1.5% per month or (ii) the highest interest rate permitted by law. If any invoice is not paid when 12. EXPORT RESTRICTIONS: Products may be subject to export or resale restriction or regulation, due, payment shall be considered late, and Ahead may, at any time, suspend delivery or other and Customer acknowledges that it will comply with such restrictions and regulations. Any statement performance with respect to any Products without liability or penalty and take all other action permitted as to product country of origin, Export Control Classification Number, or compliance with applicable under the Uniform Commercial Code available to it. law (including, without limitation, that products are lead-free or RoHS compliant) is as provided to 4. CANCELLATION: Customer shall have no right to cancel an order once received by Ahead, Ahead by its suppliers, and Ahead does not warrant its accuracy and will not be liable for any error with including by reason of a failure or delay in delivery, to the extent that such delay is due to causes that regard to same. are beyond Ahead’s reasonable control (including, without limitation, failures or delays in performance 13. INTELLECTUAL PROPERTY: Any software or other intellectual property included in or which are due to strike, lockout, concerted act of workers or other industrial disturbance, fire, explosion, relating to Products is supplied by its manufacturer or licensor. Ahead makes no representation or flood, or other natural catastrophe, civil disturbance, riot, act of war or terrorism, or armed conflict, warranty with respect thereto and will have no liability in connection therewith. Customer agrees to whether declared or undeclared, curtailment, shortage, rationing or allocation of normal sources of comply with all requirements with regard to proprietary and similar rights in and to any intellectual supply of labor, materials, transportation, energy, or utilities, mechanical breakdown, equipment failure, property (including any requirement to enter into a separate license agreement and prohibitions against accident, Act of God, delay of subcontractors or vendors, sufferance of or voluntary compliance with duplicating or disclosing the same), even if Ahead has broken the seal on any “shrink wrapped” acts of government or government regulations (whether valid or not), embargo, or due to any other software. If Customer provides Ahead with any intellectual property, Customer warrants that it has all cause), subject to any provisions of Customer’s local law to the contrary. necessary legal rights to such property. 5. ACCEPTANCE. These Terms and Conditions are binding only after acceptance by an authorized 14. THIRD PARTY SOFTWARE AND INTELLECTUAL PROPERTY LICENSING. Except officer of Ahead. Use by Ahead of any payments made by Customer prior to shipment for certain Products manufactured and/or supplied by EMC Corporation, which shall be subject to and shall not constitute acceptance by Ahead. Notwithstanding the foregoing, Ahead shall be entitled to governed by the sublicensing terms which will be provided upon request, any Software or other revoke its acceptance hereof without any liability whatsoever to Customer if, at any time prior to the intellectual property included in or relating to Products and/or Services is supplied by its manufacturer shipment of the Products covered hereby if Ahead becomes aware of a change in the financial position or licensor (not Ahead). Ahead makes no representation or warranty with respect thereto and will have of Customer which would, in Ahead’s opinion, affect Customer’s ability to perform its obligations no liability in connection therewith. Customer agrees to comply with all third party requirements with hereunder or if the applicable Product manufacturer declines to sell Product to Customer, for any reason regard to proprietary and similar rights in and to any intellectual property (including any requirement whatsoever. In such instance, Seller's sole obligation in such event shall be to return to Customer any to enter into a separate license agreement and prohibitions against duplicating or disclosing the same), down payment which Seller is holding hereunder. even if Ahead has broken the seal on any “shrink wrapped” Software. If Customer provides Ahead 6. DELIVERY; TITLE AND RISK OF LOSS: Unless otherwise specified in the Price Quote title to, with any intellectual property, Customer warrants that it has all necessary legal rights to such property. and all risk of loss of or damage to, all Products will pass to Customer upon delivery to the carrier at Customer will indemnify Ahead against and hold it harmless from any and all liability, cost or expense the loading dock of the Ahead (or third-party Product manufacturer’s) facility. Ahead agrees to insure arising from a breach or purported breach of this section. the shipment, provided, however, Customer will be responsible for any claims against the carrier 15. GOVERNING LAW AND CONSENT TO JURISDICTION: The Price Quote and these Terms relating to shipment which are not covered by insurance. Customer is responsible for all shipping and and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois. handling charges including inspection fees, assessments, import duties, V.A.T. and similar taxes. Such Any court action which may be brought by any party pertaining to the Price Quote or these Terms and costs will be prepaid by Ahead and added to Customer’s invoice except for import duties and taxes Conditions shall be brought in federal or state courts having situs in the Northern District of Illinois. which will be paid directly by the Customer. Ahead reserves, and Customer hereby grants to Ahead, a The parties consent to personal jurisdiction and venue by state and federal courts in Illinois for any purchase money security interest in the Products, and all proceeds from the sale thereof, until full action pertaining to the Price Quote and these Terms and Conditions by personal service of process payment is received for all amounts due and payable by Customer. within or without the State of Illinois. Ahead and Customer agree that the United Nations Convention 7. SHORTAGE CLAIMS AND INSPECTION: Customer shall have the right to inspect the on International Sale of Goods shall have no force or effect on transactions relating to the Price Quote Products within 48 hours of receipt. Any shortages or other claims in connection with an order must or these Terms and Conditions. be made in writing and delivered to Ahead within such 48-hour period or shall be waived. 16. INDEPENDENT CONTRACTORS: Nothing contained in the Price Quote or these Terms and 8. RETURNS: Customer acknowledges that Ahead shall have no obligation to accept returns of any Conditions shall be construed as creating a partnership or joint venture between Ahead and Customer, Products or Services ordered by and sold to Customer. Ahead, at its sole discretion, may authorize the and Customer shall at all times be deemed to be an independent contractor, solely responsible for the return of unused Products or Services. Such returns cannot be made without a return authorization in manner by and the form in which it fulfills the Price Quote. writing issued by Ahead. All pre-paid Services expire 18 months from the order date and are non- refundable. 17. ASSIGNMENT: This agreement may not be transferred or assigned in whole or in part by Customer without the prior written consent of Ahead. Such consent shall not relieve Customer of its 9. CONFIDENTIALITY: In consideration of Ahead selling the Products and/or Services, Customer obligations and liabilities hereunder. shall keep confidential and not disclose to any persons or use any confidential and/or proprietary knowledge, information or materials, relating to Ahead’s business, including, without limitation, 18. MISCELLANEOUS PROVISIONS: This instrument, together with the Price Quote and all customer names, customer supplied information, pricing, quantities, business and marketing plans and schedules, attachments and documents incorporated herein and therein, shall constitute the entire strategy, processes and trade secrets for so long as permitted by applicable law. Additionally, the use agreement between the parties. The failure of either party at any time to require performance by the of Ahead’s name or logo or other proprietary marks or those of Product manufacturers or other Ahead other party of any provision of this agreement shall in no way affect the right to require such suppliers in any advertisement or other publication by Customer must be preapproved in writing by performance at any time thereafter, nor shall the waiver of either party of a breach of any provision of Ahead. this agreement constitute a waiver of any succeeding breach of the same or other provision. 10. WARRANTIES AND REMEDIES: All Products, and the components and materials utilized in 19. SEVERABILITY: The invalidity or unenforceability of any provision contained herein shall not any assembled or customized Products, are covered by, and subject to, the terms, conditions, and affect the validity or enforceability of any other provision hereof. Any invalid or unenforceable limitations of the manufacturer's standard warranty, which warranty is expressly in lieu of any other provision shall be deemed severed from the Price Quote and these Terms and Conditions to the extent warranty, express or implied, of or by Ahead or the applicable Product manufacturer. Ahead represents, of its invalidity or unenforceability, and the Price Quote and these Terms and Conditions shall be warrants and covenants that (i) Ahead shall perform all Services, if any, in accordance with the material construed and enforced as if such documents did not contain that particular provision to the extent of specifications set forth in the Price Quote and (ii) the functions and features of the Services and related its invalidity or unenforceability. deliverables shall operate in the manner described in the applicable Price Quote for ninety (90) days 20. LITIGATION COSTS. Customer shall be obligated to pay to Ahead all of Ahead’s costs and expenses, without from the completion thereof. Customer’s exclusive remedy, if any, under these warranties is limited, any offset, including, but not limited to all attorneys’ fees and court costs incurred by Ahead in enforcing these Terms at Ahead’s election, to any one of (a) refund of Customer’s purchase price, (b) repair by Ahead or the and Conditions. This obligation includes the payment of such amounts paid by Ahead prior to the filing of any action, as well as when an action is filed, and includes the case where an action which is filed and is then dismissed. manufacturer of any Products found to be defective, or (c) replacement of any such Product. CBUS Goals & Strategy Plan West Virginia State Tax Division Solicitation: TAX2000000007 – Dell EMC Recoverpoint or Equal Agenda

Executive Requirements Summary & & Current Environment Benefits & Pricing Appendix Objectives Assumptions & Recommended Solution

2 Executive Summary

The West Virginia State Tax Division is soliciting bids to establish a contract for the one-time purchase of Dell EMC Recoverpoint Appliances or equal.

Ahead recommends a replication solution that would provide SAN-level replication between the Agency’s two EMC VNX5400 SAN storage arrays located at Building 6 and the Revenue Center.

Dell EMC Recoverpoint provides continuous data protection for comprehensive operational and disaster recovery. With more than 30,000 clusters installed worldwide, Recoverpoint is a trusted and proven operation and disaster recovery solution protecting more than an Exabyte of mission critical data for over half a billion run hours.

3 Objectives

Hardware Replication Types Warranty Implementation and Training Must provide a pair of physical Must support asynchronous , Must include a three year Must install and configure appliances appliances that are compatible synchronous, local, and remote maintenance service and at both locations and provide eight with EMC VNX 5400 storage replication capabilities support warranty for 24x7x4hr hours of training for up to five admin arrays at each site onsite support, parts, and labor users response

4 Requirements & Assumptions

• Must provide physical appliances that are • Must have both Asynchronous replication • Must provide a copy of all write to a protected compatible with agency owned and operated and Synchronous replication. Must also have volume that are tracked and sent to the local Dell EMC VNX5400 Series Storage Arrays. A a Dynamic synchronous mode allowing the appliances. virtual machine solution will not be accepted. Agency to establish policies that are used to • Must be able to administer the cluster via SSH • Must provide a redundant pair of appliances at automatically switch between synchronous based command line interface (CLI) and a the source site and at the target site in an and asynchronous replication. graphical user interface (GUI). active/active cluster. • The replication software must run on the • Must have a Dashboard page that provides a • The appliances must be cabable of multi-site appliances and not require any host-based high-level overview of the environment. Must support allowing multiple replications of data agents. The replication software must not give information on system health, status on to different target devices in different sites. run on any host servers or storage various components in the configuration, and • Each appliance must have a 16-Gb Fibre subsystems. views of various errors, warnings, and Channel and 10-Gb twisted copper pair I/O • The appliances must provide data information messages issued by the system. module. replication over WAN. • Must have the capability to set password • Must be able to perform any Point-in-Time • The appliances must replicate a local and lengths to a minimum of fourteen characters (PIT) recovery. remote copy of the Agency’s data. Must and require the use of lower case, upper case, • All network connections to and from the have a replicated copy that is up to date, non-alphabetical characters. appliance must be encrypted using FIPS 140-2 with multiple copies of the data accessible • Must be capable of locking out a user after validated cryptographic modules. at all times, ensuring failover with no data three consecutive failed password attempts. loss. • Must have the capability to configure a log on • Must ensure data transfer continues without banner text. interruption during concurrent processing of one or both replicated copies.

5 Current Environment

- Currently running a SQL cluster, Building 6 Revenue file servers, and a number of Center virtual machines at production

- If replicating today, leveraging native VNX Mirroview - Can be used to provide synchronous and asynchronous replication from the same VNX - Bidirectional mirroring - Replication over FC and iSCSI - Can be setup and managed using Unisphere - Supports using Consistency Groups

6 Dell EMC Recoverpoint Overview Enaables Operational AND Disaster Recovery to Any Point in TIme

• Provides data replication for storage (Block level) LUNs • Enables continuous data protection (CDP) for point-in-time (PiT) recovery • Concurrent local and remote replication, synchronous and /asynchronous replication • Multi-site replication, 1:4 fan-in & 4:1 fan-out • Heterogeneous array platforms support (Dell EMC XtremIO, Unity, VMAX, Powermax, VNX, VxFlex, and major 3rd party arrays via VPLEX) • Integrated with Vmware Site Recovery Manager

7 Dell EMC RecoverpointTrusted Solution

85% Dell EMC TOP 200 CUSTOMERS OVER 500M RUN HOURS OVER 30,000 DEPLOYED OVER 1 EB of PROTECTED DATA OVER 9,000 CUSTOMERS

8 Dell EMC Recoverpoint Fundamentals

Provides DVR-like, ANY point-in-time access to data Minimize RPO and RTO

3:27PM 8AM 10AM 12PM 2PM 4PM 6PM 8PM 10PM 12AM

CONTINUOUS 1 Min

8AM 1PM 6PM 11PM 2+ Hrs SNAPSHOTS

12AM 12+ 12AM Hrs BACKUP

DATA CORRUPTION OCCURS AT 3:28pm

9 Recoverpoint Continuous Data Protection Concurrent Local Replication Remote Replication Local and Remote Replication

Replication Replication Production Production Remote Production Remote

Copy Copy

Replication Replication Replication Replication

Local Local Copy Copy

Production Site Production Site Remote Site Production Site Remote Site

10 Dell EMC Recoverpoint Lowering TCO Reducing Bandwidth Consumption up to 90%

Protected Data Transmitted Data

0 1 3 9

15 13 24 22 0 3 1 9 0 3 0 1 9 3 13 1 9 15 0 15 13 1 3 9 15 13 0 24 1 3 24 15 13 9 24 24 15 13 22 24 22 22 22 22

Replicate only changes Write folding Deduplication Compression Prioritization

11 Dell EMC Recoverpoint Enhances VMware SRM

APP APP APP APP APP APP OS OS OS OS OS OS Minimize RPO SRM Recover to any point-in-time Failover Complete

Minimize RTO Faster recoveries by selecting the optimal Replication restart point

Production Replication X Automated OR And DR 10AM 12PM 2PM 4PM 6PM 8PM 10PM 12AM RecoverPoint extends SRM recovery capabilities for operational and disaster 3:27PM Outage Occurs Recovery Point At 3:28PM recovery

CONTINUOUS DATA PROTECTION

12 Recommended Environment

- Currently running a SQL cluster, Building 6 Revenue file servers, and a number of Center virtual machines at production

- Dell EMC Recoverpoint solution provides the following benefits: - Any point in time recovery - Any application - Protect data on any system - Reduce bandwidth costs - Multi-site replication

13 Benefits

Recoverpoint Local and Remote

Hardware Replication Types

Dell EMC Recoverpoint provides Two Physical RPAs will be implemented in synchronous, asynchronous, local, remote, Building 6 and at the Revenue Center or local and remote replication

Implementation Warranty

Recoverpoint Implementation for Unified This solution comes with QuickStart provides installation and 36 months of ProSupport configuration of the replication solution 4Hr/MC

PS-BAS-RPUNI ProSupport 4Hr/MC

14 Pricing Summary Building 6 Revenue Center

Recoverpoint Recoverpoint Solution Solution $30,336.22 $30,336.22

Education Implementation $8,693.20 $11,900.00

------Total: $ 81,265.64

15 Thank YouYou

Building Platforms for Digital Business

thinkahead.com

16 Appendix Recoverpoint Hardware Specifications Dell EMC ProSupport Overview Dell EMC Professional Services Overview

Building Platforms for DigitalDell Business EMC Education Overview Ahead Overview

thinkahead.com

17 Recoverpoint Solution Specifications

Connectivity (Per Individual Appliance) Slot 0 16-Gb Fibre Channel Slot 1 10-Gb twisted copper pair

Module # of Network Supported Wire Type Ports Type Speed 16-GB Fibre Fibre Channel 4 Fibre Channel 16 Gb Channel 10-GB Twisted Base-T Copper twisted Pair 4 Ethernet 10Gb copper pair

18 Dell EMC ProSupport 4Hr/MC Overview

Initial response objective, based upon Initial Onsite Response objective is based on Severity Level, within the following time Severity Level, within the following time period after Dell EMC deems OnsiteSupport is period after receipt of Customer contact: necessary.

Severity Level 1: 30 minutes; on a 24x7 basis Severity Level 1: 4 hours on a 24x7 basis Severity Level 2: 2 hours; on a 24x7 basis Severity Level 2: Within 12 hours on a 24x7 Severity Level 3: 3 local business hours basis Severity Level 4: 8 local business hours Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours

19 Dell EMC Model# (PS-BAS-RPUNI) Description Recoverpoint Implementation for Unified QuickStart

Description

The Dell EMC Recoverpoint Implementation for Unified QuickStart implements Recoverpoint concurrent local and remote data protection (CLR), providing synchronous or asynchronous replication.

Dell EMC installs two Recoverpoint Appliances (RPAs) into the data center infrastructure using VNX array-based splitters, which create replicas of databases and file systems on supported systems. Dell EMC VNX splitters are supported as an array-based splitter on one storage array.

This service can be sold in multiples depending on the customer need: • A single service can cover a Recoverpoint local replication deployment • Two services can cover a Recoverpoint local and remote replication deployment • Two services can cover a Recoverpoint remote replication deployment

20 Dell EMC Model# (PS-BAS-RPUNI) Scope Recoverpoint Implementation for Unified QuickStart

Project Scope Project Scope (continued…)

• Installs two Recoverpoint appliances (RPA) clustered at the site. Experienced Dell EMC services personnel shall work closely with • Performs all necessary SAN work, which may include: customer staff to deliver the service. During this engagement, Dell • Performing all necessary zoning changes. EMC: • Performing all necessary LUN provisioning. • Meets with the customer to ensure that the environment and • Performs all necessary configurations on the clustered RPAs via operational implementation requirements (hardware, software, Recoverpoint Deployment Manager. and infrastructure) are met by the customer, and provide the • Configures Recoverpoint local and / or remote replications, customer with a list of required or beneficial updates. including consistency groups and replication jobs. • Plans and estimates schedule for the installation and configuration • Up to 2 consistency groups. tasks for the services. • Up to 10 LUNs total. • Installs and configures a Recoverpoint solution, which includes one • Up to 20 TB of data of the following replication methods: • Verifies the installation and / or configuration results. • Local Replication (CDP) • Reviews the testing requirements with the Customer-assigned • Remote Replication (CRR) resource(s) • Concurrent local and remote replication (CLR) • Completes and delivers the Configuration Guide • Installs and configures the VNX splitter (array-based splitter) on one VNX storage array.

21 Dell EMC Education DECS-SA Recoverpoint Systems Administration Develop skills to manage Recoverpoint environments of all types. The course covers Classic Recoverpoint and Recoverpoint with VNX. Product concepts and theory as well as available Operations within Recoverpoint including protection, failover and recovery as well as how to manage and maintain a Recoverpoint environment using the tools available are also explored. Includes hands-on labs.

CE-VIDVPKRP: DECS-SA Recoverpoint Systems Administration –Stream Contains: • Recoverpoint Fundamentals • Recoverpoint Management

22 Dell EMC Education Recoverpoint Fundamentals Overview Course Objectives Upon successful completion of this course, participants should be able to: This course provides an introduction and basic understanding of RecoverPoint. It includes an overview of the RecoverPoint architecture, • Describe the RecoverPoint solution and its benefits • Explain how RecoverPoint provides a recovery solution for a virtualized features, and functionality, as well as licensing and management tools. Data Center • This material supports RecoverPoint version 4.0 Describe RecoverPoint application support and integration • Describe the RecoverPoint architecture and terms Audience • Describe RecoverPoint key features, functions and capabilities • Describe the different RecoverPoint management options This course is intended for professionals who will be designing, deploying, managing and supporting a solution using RecoverPoint. It is also suitable Course Outline for anyone seeking to establish a basic understanding of RecoverPoint. The content of this course is designed to support the course objectives. The Prerequisite Knowledge/Skills following focus areas are included in this course: To understand the content and successfully complete this course, a student • RecoverPoint Introduction must have a suitable knowledgebase/skill set. The student must have an • RecoverPoint Architecture Overview general understanding of: • RecoverPoint Features, Functions, and Capabilities • RecoverPoint Management Overview • Ethernet and TCP/IP networking • Basic VMware vSphere administration • Fiber Channel Storage Area Networks (e.g. zoning, WWNs, LUNs, masking) • Concepts and technologies used in backup recovery solutions • Basic knowledge about end-user applications, such as file servers, databases and e-mail systems • Storage systems features

23 Dell EMC Education Recoverpoint Management Overview Course Objectives The RecoverPoint Management course is designed for anyone who is responsible for the Upon successful completion of this course, participants should be able to: administration and management of a RecoverPoint environment. This course focuses on • Describe data replication principles of the RecoverPoint solution leveraging RecoverPoint technology to achieve and maintain application Recovery Point • Describe the RecoverPoint solution and its benefits • Explain the RecoverPoint architecture and terms Objectives (RPO) and Recovery Time Objectives (RTO). This course supports RecoverPoint • Describe the different RecoverPoint management options version 4.0. • Describe the components of a RecoverPoint Cluster • Compare the different Write Splitter types • Explain the characteristics of RecoverPoint Appliances Audience • Explain the methods of using Unisphere for RecoverPoint to: • Create Users This course is intended for any person who presently or plans to manage RecoverPoint • Monitor licenses environments. • View Cluster health • Configure and Monitor Consistency Groups using Unisphere for RecoverPoint Prerequisite Knowledge/Skills • Explain the data protection guided wizards available with Unisphere for RecoverPoint. • Using Unisphere for RecoverPoint perform a: To understand the content and successfully complete this course, a student should have general • Test a Copy knowledge and skills associated with: • Failover • Recover Production • Interaction of different Dell EMC components within a complex integrated SAN • Manager Recoverpoint Consistency Groups in a Muli-Site environment. environment with support for multiple types of arrays • Monitor a Recoverpoint System • Use Unisphere for RecoverPoint to: • VMware, UNIX, or Windows system administration • Collect System Logs • Principles of data migration and replication concepts • Balance the System Load • Knowledge of virtualization concepts • Perform Bottleneck Detection

A list of specific prerequisite courses can be found in Dell EMC Education Services Learning Course Outline Management System. The content of this course is designed to support the course objectives. The following focus areas are included in this course: • RecoverPoint Overview • RecoverPoint Concepts • Getting Started • RecoverPoint Recovery • Manage the RecoverPoint Environment • Event Notification and Troubleshooting 24 AHEAD Overview Founded in 2007 Deep expertise in IT infrastructure and solutions of 60 partners Full range of professional services from strategy through ongoing support 385 employees, 230 in client engaging roles Serving 500+ enterprise clients $700 million in revenue and 25% CAGR Core values of: Collaborate, Innovate, and Drive

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26 Education Strategy Design and Deployment and and Enablement and Roadmap Plan Management

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27 Education Strategy Design and Deployment and and Enablement and Roadmap Plan Management

. Executive briefings . Current state analysis . Technical discovery . Implementation and . Accelerated evaluation . Desired state operating . Application and configuration process model infrastructure design . Migration . Hands-on experience . Reference architecture . Process automation and . Training and ongoing with emerging tech development optimization enablement . Personalized sandbox . Organizational readiness . Project financials . Continuous optimization environments assessment . Deployment and . CoPilot managed cloud . Lab demonstrations . Business case analysis migration planning services . Technology . Roadmap development comparisons