P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

Index

Abiomed, 70 Army team (West Point), 187, 188, 189 Acceptance, building 1980 U.S. Olympic hockey Arrogance, as enemy of the organization, 138 team and, 32 , 49, 84, 149 Accountability, 85 Australia, low Power Distance Index in, 88 culture and, 93 Authority, Power Distance Index and, 88, 91, figuring out, 79, 95 92–94, 183 game plan and, 79–80 Aventis, 70 lack of, as enemy of the organization, 138 1980 U.S. Olympic hockey team and, 88–91 Baby Boomers, economic downturn and, 163–164 Power Distance Index and, 88, 91–94 Background information about client, gathering, team members and, 77, 78 155 teamwork and, 87 Bad and the Beautiful, The, 38, 39 as two-way street, 87–91, 93, 95 Baker, Bill, twenty-third birthday party for, 46–47 Addesa, Mike, 8 Bakke, Hal, 184 Adversity, expecting, 16–17, 25 Barcelona Olympics (1992), 1980 U.S. Olympic AFC, 165 hockey team vs. 1992 U.S. Olympic men’s Age, attitude and, 163 basketball team at, 179 Age discrimination, in workplace, 163 Baskin-Robbins, 111, 112 Agreeing to disagree, 182–184, 192 Beanpot Financial Services, 173 Airbus, 94 Beards, prohibition on, 177–178 Air France, 92 Beerbohm, Max, 55 Alcan, 80 Be good to others, 160–162, 166 All-star team, building, 101 Beijing Summer Olympics (2008), butterfly final Allstate Hall of Fame Mural, USA House, 2010 at, 198 Vancouver Winter , Jim and Belichick, Bill, 119, 120 Charlie Craig in front of, 61 achievements of, as recruiter and team-builder, America, greatness of, 29 116, 117–118 American Financial Group, 165 Jim Craig’s friendship with, 99, 115 American Funds, 21 motivational skills of, 72, 73 , 206 named coach of New England Patriots, 2000, American League Championship Series, 2004 116 Boston Red Sox win over New York Yankees post-Patriots plans for, 206 in, 41–43, 201 Belichick, Steve, 116 American workplace, remaining young in spirit and Bellagio Hotel (Las Vegas), 182 outlook in, 163 COPYRIGHTEDBemis Company, MATERIAL The, 80, 83 Andes Mountains plane crash (1972), survivors of, Be ready for anything, 136–137, 143 71–72 Bettman, Gary, 169 Anonymity, as a positive, 179 Big heads, preventing, 179 Appreciation: Black Knights, 187, 188, 189 showing at workplace, 156 Black Lions (Army’s Second Battalion), deaths for those who sacrifice with you, 68–69, 74 among in Vietnam, 191 Armed forces: Blaik, Earl “Red,” 187, 188, 189, 190 sacrifices of men and women in, 70 Bledsoe, Drew, 119 training winners and leaders in, 113–114 Bodio, Ricky, 7 Army-Navy game, Philadelphia (1955), 189–191 Boeing, 94

209 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

210 INDEX

Bosh, Chris, 199, 200 Burns, George, 147 Boston College, 129 Business organizations, everyone’s important roles Boston Museum of Science, 72 in, 181–182 Boston Red Sox: major comeback by, 41–43 Cablevision, 165 team watches Miracle prior to 2004 win over Cahill, Eddie, 32 New York Yankees, 42, 201 Camaraderie, building off the ice, 46 , 16, 18, 129 , 175 Boucher, Frank, 163 Canadian camp of hockey, within international Boxing, staying focused on the enemy in, 136–137 hockey, 131, 132 Boys of Winter, The: The Untold Story of a Coach, a Cancer: Dream, and the 1980 U.S. Olympic Team Craig Charron’s battle with, 206–207 (Coffey), 14, 44, 113, 127, 134, 187 Peg Craig’s battle with, 16–17, 56 Brady, Tom, 117, 118 Canessa, Roberto, 71 Brandon, Chris, 87 Cappuccilli, Peter, 105 Brandon, Dave, 85, 86, 87, 99 Cardio-training sessions, 161 Brandon, Jan, 87 Caring: Brandon, Nick, 87 great teams and, 140 Brandt, Bryan, 80, 82, 83 for your people and customers, fun and, Brazil, 1950 World Cup in, 198 155–158 Bringing people together–in one place, 44–48, 51 Carolina Panthers, 119 Brooklyn Dodgers, 109 Carter, Jimmy, Jim Craig with, 15 Brooks, Danny, 63 Carter, Rosalynn, Jim Craig with, 15 Brooks, Herb, Jr., 34, 35, 78, 86, 114, 133, 137, Chabot, Lorne, 162 148, 185, 198 Chaby, Thomas, 70 accountability example dramatized in Miracle, Challenges, accepting, 18–21, 25 88–91 Champions, great teams competing like, 196 “beard” issue dealt with by, 178 Character: caring and tough love for 1980 U.S. Olympic right, recruiting, 109–113, 121 team by, 156, 176, 183–184 seven values of, 112 as “common enemy” of 1980 U.S. Olympic Charron, Craig, 206, 207 hockey team, 129–130, 174 Chastain, Brandi, 63 cut from 1960 U.S. Olympic hockey team, 1980 U.S. Olympic hockey team as inspiration 10–12 to, 202 family support for, 63 Chicago Black Hawks, 172 as important mentor in Jim Craig’s life, 99 Chicago Mercantile Exchange, 172 Jim Craig confronted by, after shellacking at Christian, Bill, 184 Madison Square Garden, 151 Christian, Dave, 111, 184, 185, 186, 187 Jim Craig on short list of, for goalie 1980 Christian, Roger, 184 Olympic hockey team, 18, 19, 21, 58, 84 Christian Brothers Hockey Company, 184 Kurt Russell as, in Miracle, 62, 100 Clarkson, Patricia, 62 managing through ego and conflict and Cleary, Bill, 11, 12 leadership of, 171, 179 Cleary, Bob, 11, 12 named coach of 1980 U.S. Olympic hockey Coaches: team, 77 not letting players get too comfortable, 151 on 1964 and 1968 U.S. Olympic teams, 13 winning and personal sacrifices by, 65–66 psychology test administered to 1980 U.S. Coca Cola, Goizueta and rapid global growth of, Olympichockeyteamby,84 49–50 quotations by, 3, 43, 79, 104, 128, 132, 149, Coffey, Wayne, 14, 44, 113, 127, 134 150, 195, 201 Color barrier, breaking, in Major League baseball, recruiting and assembling players for 1980 109–110 Olympic hockey team by, 16, 110–111 Comfort zone: as winning underdog for the ages, 10–12 being pulled out of, 153 Brooks, Herb, Sr., 11–12 getting outside of, for the team, 184–187, 192 Brooks, Kelly, 63 Common identity, national shared dreams and, Brooks, Patti, 62, 63 29 Broten, Neil, 78, 134 Community: , 89 getting involved in, 161 Buffer, finding, 174–177, 192 imperiled state of, in America, 30 Buffett, Warren, 165 national shared dreams and, 29 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

INDEX 211

Company get-togethers, comprehensive Culture: preparation and success of, 47–48 accountability and, 93 Competitive fire, kindling, 4–5, 7, 12, 25 of managing through ego and conflict, 181 Complacency, as enemy of the organization, Power Distance Index and, 88, 91, 183 138 right people for, 101 Conditioning, superior, Soviet team and, 131–132 Customized items, Jim Craig signings for, 45 Condon, Bill, 7 Cynics, 40 Cone agency, 110 Czechoslovakia, 1980 U.S. Olympic hockey team Conehead Line, 43, 44 against, 19–21, 147, 197 Coneheads, 103, 186 Conflict, managing through, 170–174, 178, 179, Daly, Chuck, 179 181 Daly,Ray,7 Connolly, Harold, 140, 141, 142 Daring to be different, 158–160, 166 Consensus building, 37 Dartmouth College, 11 Consolidated Holdings, 85 David, 113 Consultative selling, 86 Defeat: Corporate wellness programs, 161 learning from, 127 Co-workers, appreciation shown for efforts of, recruiting dreamers who can handle, 106–107 68 Defeatist culture, creating, 195 Cox, Ralph, 205 Defense, role of, in athletics, 185 Craig, Ann, 206 Deibel, Peter, 7 Craig, Charlie, 115 Delaware North, 165 in front of Allstate Hall of Fame Mural, USA Delta Air Lines, 92 House, 2010 Vancouver Winter Olympic Destiny, sense of, 106 Games, 61 Dienes, Eddie, 154 personal sacrifices made by, 59, 60 Disorganization, as enemy of the organization, 138 Craig, Don, 4, 55 Disraeli, Benjamin, 183 Craig, Frank, 162 Dissension: Craig, Glenn, 175 eliminating, 47 Craig, JD, 42, 60, 153 playing favorites and, 178 Craig, Jim: Dolan, Charles, 165 as avid reader and writer, 14 Doubters, proving them wrong, 12–13, 25 at Boston University, 16, 18 Douglas, Kirk, 38 brief knockout at Lake Placid, 135 Dragons, to slay, 199 with Dr. Nagobads, 180 Dreamers: endorsement deals signed by, 49 recruiting those who can handle defeat, 106–107 family history of, 3 teams of, 104–106, 178–179 in front of Allstate Hall of Fame Mural, USA Dreaming big, 104–106, 121 House, 2010 Vancouver Winter Olympic Dream Team, Team of Dreamers vs., 106 Games, 61 Drucker, Peter, 48 Gold Medal Strategies founded by, 31, 59 Dryden, Ken, 55 with his father, Don, 55 Dunkin’ Brands, 116, 164, 206 introduction to hockey, 5 Dunkin’ Donuts, 99, 111, 112, 164 with Jimmy and Rosalynn Carter, 15 Dupuis, Bob, 11 junior and high school years, 7–8 Durocher, Brian, 16 at “One Team–One Mission” event, 80–83 Durocher, Leo, 114 receiving gold medal from Lord Killanin, 196 at World Championships (Moscow), 18–21 as young goalie, 6 Easton, MA youth hockey league, personal sacrifice Craig, Peg, 4, 56 and, 57 battle with cancer, 16–17 Eating healthy, 160 Craig, Taylor, 60, 153 Economic downturn, age discrimination and, Craisins, Ocean Spray and creation of, 159–160 163–164 Crennel, Romeo, 116 Education of a Coach, The (Halberstam), 117 Crimson Tide, Miracle watched by, night before Efficiency, lack of, as enemy of the organization, game against Texas, 201–202 138 Critics, silencing, 199 Ego, managing through, 170–174, 178, 179, 181 Cronin, Jim, 22, 23 Emerson, Ralph Waldo, 158 Crunch-time certified players, building team with, Emmerich, Noah, 100 104 Emotional demands, working for greatness and, 57 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

212 INDEX

Employees: Fort Benning, Georgia, 68 appreciation shown for efforts of, 68 Friends, 30, 46–48 caring about, 156, 157 Fun, 148, 149, 150 cultivating camarederie among, 46–48 caring about people, customers and sense of, investing with importance, respect, and 155–158 responsibility, 181–182 at workplace, 156–158, 166 making a quest epic and, 33 rewards for and publicizing efforts of, 69 Gates, Bill, 206 winning team chemistry and, 101–104 Gillette Stadium, 115 Encore Hotel (Las Vegas), 182 Girard, Joe, 14 Endovascular repair procedure, 152 Giving to others, 161 End zone, don’t rest until you reach it, 204 Gladiator, 140 Enemies: Gladwell, Malcolm, 91, 92, 93 boxing and staying focused on, 136–137 GMS. See Gold Medal Strategies common, identifying and fixating on, 126–130, Goalies, role of, 185 143 Goals: confronting as a team, 140, 143 concrete, establishing, 204–205 internal, 129–130 epic quest and, 33 plan, prepare, and execute strategy with, as Everest-like summits to reach, 199 130–136, 143 lofty, greatness and, 204 real or invented, being on guard against, 125 Go between, finding, 174–177, 192 within, facing and eliminating, 137–140, 143 Goizueta, Roberto C., 49–50 England, U.S. Soccer team victory over (1950), 198 Golden Gophers (), 10, 13 Enthusiasm, 157 Gold medals: E Pluribus Unum, national shared dreams and, 29 American win, Lake Placid, February 22, 1980, Epstein, Theo, 41, 42 201 Erdelatz, Eddie, 190 string of victories on road to, 197 Eruzione, Mike, 44, 47, 77, 89, 133, 147, 179, winning in the arena–on game day, 195 180, 200, 205, 207 Gold Medal Strategies, 59, 106, 151, 153, 159 ESPN, 73, 103 conference calls with clients and “preparing to Europe, 1980 U.S. Olympic hockey team prepare,” 48 barnstorming tour through, 148 launching of, 31 European camp of hockey, within international Goodenow, Bob, 169 hockey, 131, 132 Gordon, Cici, 110 Executive roundtables, Jim Craig’s annual Grahame, Gloria, 38 involvement in, 44 Great Depression, 165 Exercise, 160, 161 Greatness: Expectations, meeting, 79 achieving, 199 securing, teaching others about, 206 Facing your fears, victory and, 204 victory as part of, 203 Fairness, 112 Great teams: Fairview Health Services (Minnesota), 70, 71 picking the right players for, 99 Falci, Dennis, 70 remaining young in spirit and members of, 165 Family: with shared dreams, 29 imperiled state of, in America, 30 Greed, as enemy of the organization, 138 national shared dreams and, 29 Green Bay Packers, 43, 69 professional success, personal sacrifices and, Grove, Andy, 125 59–60, 62–63 Guggenheim, Eric, 62 spending time with, 161 Fears, facing, victory and, 204 Federal Aviation Agency, 92 Hagler, Marvin, 9, 136 Fenway Park, 41 Halberstam, David, 117, 119 Fidelity, 21 Hard feelings, not being enslaved to, 183 Fighting Sioux teams (North Dakota), 184 Harrington, John “Bah,” 43, 44, 102, 103 Finland, gold medal-clinching game against, 91, Harvard University, 11, 129 105, 130, 197 Health, taking care of, 160–162, 166 Fitzgerald, F. Scott, 14 Health care reform bill (2010), 154 Flutie, Doug, 64 Healthy eating, 160 Foreclosed homes, 163 Heiden, Eric, 199 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

INDEX 213

Herb Brooks Arena, Lake Placid, New York, Jim Kaminsky, Arthur C., 47, 132 Craig addressing Sutherland Capital Keynote addresses, Jim Craig’s annual delivery of, management team at, 39 44 Hewlett-Packard, 181 Kharlamov, Valery, 107 Hierarchy, Power Distance Index and, 88, 91, Killanin, Lord, Jim Craig receiving gold medal 92–94 from, 196 Higgins, Neil, 9, 13 King, Stephen, 14 Hockey: Kipling, Rudyard, 104 international, two camps of play in, 131 Kluetmeier, Heinz, 172 on Iron Range, Minnesota, 43–44, 102 Korean Airlines (Korean Air), “failure to success” scoring center in, 184–185 and, 92–94 , 175 Kraft, Bob, 117, 119 Hofstede, Geert, 88 Kremer, Andrea, 73 Holden, Mark, 10 Krivonosov, Mikhail, 141, 142 Holleder, Don, 188, 189, 190, 191 Hollywood, 108 Labor, sacredness of, 68 Holy Cross College, 8 Labor dispute, between NHL owners and players, Home foreclosures, 163 169 Homestretch, as gut-check time, 133 Lack of preparation, as enemy of the organization, Honesty, 112 138 Horton, Peter, 32 Lake Placid, New York, 12, 84, 126, 149, 171, HP Way, The: How Bill Hewlett and I Built Our 173, 185, 186, 195, 201. See also 1980 U.S. Company (Packard), 181 Olympic hockey team Hughes, Jack, 47, 173 all 20 players on podium at, 36, 200 Humility, 112 America wins Gold at, February 22, 1980, 201 inspiration, testament, and tutorial for victory at, IBM, 165 207 If (Kipling), 104 “internal enemy” at, 129–130 Ignorance, as enemy of the organization, 138 Jim Craig at 25th anniversary celebration of Improving the world, 161 “,” 160 Inclusiveness, 181 Jim Craig receiving gold medal at, 196 Individuality, leveraging for team strength, 43–44, managing through ego and conflict and standing 51 on top of victory platform at, 157, 174 Innovation, pushing, 158–160, 166 personal sacrifices by many people on road to, Integrity, 112 56–57 Intel, 125 planning, preparing and game day execution at, International hockey, two camps of tactics and play 130–136 in, 131 Sutherland Capital retreat at, 38–40 Iran, U.S. hostage taking in (1979), 203 time spent together and victory at, 46–48 Ireland, low Power Distance Index in, 88 training for 1980 Olympics at, 35–36 Iron Range, Minnesota: Laughter, 148, 149, 150, 157 economic factors on, 186 Laws, national shared dreams and, 29 hockey on, 43–44, 102 Layoffs, 163–164 Laziness, as enemy of the organization, 138 James, LeBron, 199, 200 Leaders, training in U.S. military, 113–114 Janaszak, Steve, 114 Legacy: 1980 U.S. Olympic hockey team and personal making your victory matter, 207 sacrifices by, 58–59 of 1980 U.S. Olympic hockey team, 205–206, Jealousy, as enemy of the organization, 138 207 Jobs, Steve, 108 sacrificing for, 66–68, 74 John Hancock Company, 205 Trophy, history behind, 175 Johns Hopkins-Duke lacrosse game (2008), 115, Lincoln, Abraham, 106 120 Lindner, Carl H., 165 Johnson, Mark “Magic,” 55, 110–111, 129, 133 Lombardi, Vince, 43, 69 Joking, 148, 149, 150 London Jack, 14 Jordan, Michael, 66 Losers, winners and, 195 Joubert, Joseph, 169 Lowe, Derek, 42, 43 Juice box, Ocean Spray and creation of, 159 Lutchenko, Vladimir, 103, 104 Junk food, staying away from, 161 Luther, Jon, 99, 111, 112, 116, 164, 165, 206 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

214 INDEX

Madison Square Garden, 42, 127, 151 rivalry between Minnesota and Boston portrayed Major League baseball, breaking the color barrier in, 32 in, 109–110 selecting 20-man roster going to Lake Placid Making a living, making a life vs., 68 shown in, 65 Managers: superb performances in, 62 not letting players get too comfortable, 151 teams who watched, on way to their victories, recruits owed mentorship by, 113 201–202 Marciano, Rocky, 9, 136 “Miracle in the Grass,” 198 Marketplace, be on guard for new entrants into, “Miracle on Ice,” 198 136–137 donations and volunteering related to, 206 Marriage, professional success, personal sacrifices individual talents recruited to create team for, and, 59–60, 62–63 103 General Hospital, 17 25th anniversary of, 169 Massasoit Community College, 9 Mirage, The, 182 Massasoit Warriors, 9 Mission, clearly defined, having, 37–40, 51 Matthews Arena, 7 Mobile communications technology, 153 Mays, Willie, 114 Money: McClanahan, Rob, 32, 89, 90, 91, 176, 183 media and, 200 McGee, Max, 43 superstars and, 178 Measurable goals, establishing, 204–205 Montreal Maroons, 162 Media, money and, 200 Moore, Hal, 68 Meet and greets, Jim Craig’s annual involvement Morgan Stanley Smith Barney, 22 in, 44 Morocco, high Power Distance Index in, 88, 93 Meetings, shared dreams and, 45 Morrow, Ken, 148, 149, 178 Melbourne Olympic Games (1956), hammer Moscow, 1970 World Championships in, 175 competition at, 141–142 Moss, Randy, 118 Mental suffering, overcoming, victory and, 204 Motivational addresses, Jim Craig’s annual delivery Mentoring, Jim Craig and involvement in, 59 of, 44 Mentorship, recruits owed, 113, 115 Moyers, Bill, 48 Messages, clearly defined, having, 37–40 Municipal Stadium (Philadelphia), Army victory Mexico, high Power Distance Index in, 88, 93 over Navy (1955), 189–191 Meyncke, Rob, 156 Mutual funds, 159 Miami Heat, 199, 200 Myshkin, 136 Michaels, Al, 133, 200 Michelangelo, 113 Nagobads, Dr., 180 Mikhailov, Boris, 150 Jim Craig with, 180 Military organizations, training winners and leaders Rob McClanahan’s deep thigh bruise during in, 113–114 Sweden game and, 89 Miller, Joe, 163 stop watch responsibilities during Miracle on Ice Miller, Ryan, 3 game and, 134 Milloy, Lawyer, 119 Najarian, Berj, 115, 116 Milprint, 80, 81, 82, 83 National Football League, salary cap, 117, 118 Minneapolis Convention Center, 70 , 162, 172 Minneapolis Star-Tribune, 104 Craig Patrick’s years with, 175 Minnelli, Vincente, 38 Dave Christian’s years with, 184 Minnesota: making it to, 31, 88 as Hockey U.S.A., 71 owner lockout of players (2004-2005), 169 style of hockey playing in, 44 Navy, Army victory over (1955), 189–191 Minogue, Michael, 70 Negative attitudes, 40 Miracle, 38, 88, 176 Negative energy, as enemy of the organization, Billy Schneider cast as Buzz Schneider in, 187 138–139 confronts Jim Craig over Madison Never-say-die spirit, looking for when building Square Garden shellacking in, 151 team, 106 Jack O’Callahan’s knee injury and games played New England Patriots, 115, 116, 117, 118, 206 in, 171 first Super Bowl won by, 73 looking for the right players for 1980 U.S. players supporting winning culture of, 119–120 Olympichockeyteamin,100 New Jersey Devils, 172 Red Sox watching, at Yankee Stadium (2004), New York Giants, 114 42, 201 , 149 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

INDEX 215

New York Rangers, 162, 163, 175 Offense, glory grabbed by, 185 New York Yankees, 41 “Off-sites,” shared dreams and, 45 Boston Red Sox watching Miracle prior to 2004 Oliver Ames High School, 7 win over, 42, 201 Athletic Hall of Fame, 4 NFL. See National Football League Jim Craig on Tigers squad, 8 NHL. See National Hockey League 1980 U.S. Olympic hockey team as inspiration Nimis, Don, 80, 82, 83 to Tigers squad, 202 1950 World Cup, Brazil, 198 One : A Chronicle of the 1980 U.S. Olympic 1960 U.S. Olympic hockey team, gold medal won Hockey Team (Powers and Kaminsky), 47, 132 at Squaw Valley games by, 184 One step at a time fashion, taking care of things in, 1970 World Championships, Moscow, 175 205 1980 U.S. Olympic hockey team “One Team–One Mission” event, 80–83 accountability and, 88–91 Only the Paranoid Survive (Grove), 125 caring among members of, 156–157 Open-heart surgeries, 152 Dave Christian plays as center for, 184–185 Opponents, respecting, 136–137, 143 evolving shared dream for, 31–33 Opportunity, embracing, 18–21, 25 free spirit and fun-loving mentality of, 147–150 Organization: gold medal win over Finland by, 55, 105, 139, building around right values and character, 113 197 selling, 107–109 Gold medal won by, February 22, 1980, 201 Organizational culture, getting with the held up as example during NHL owner lockout program–or getting out, 40 of players (2004-2005), 169, 170 Organizational fit, winning team chemistry and, impact of victory for every player on, 205–206 101–104 as inspiration to Americans in various walks of Organizational improvement, showing appreciation life, 202–203 and, 69 low Power Distance Index of, 87, 88, 91, 183 Organizational managers, recruits owed management of ego and conflict and journey of, mentorship by, 113 173–174 Ortiz, David (“Big Papi”), 41 Minnesota players on, 32, 46, 71 Oslo, Norway, pre-Olympic game in, 137, 148 1992 U.S. Olympic men’s basketball team vs., Outcome, owning, 113–115, 121 179 Outliers:TheStoryofSuccess(Gladwell), 91, 92 personal sacrifices by many people and success Overconfidence: of, 56–57 as enemy of the organization, 138 picking right players for, 100–101 Red Army team and, 127 on podium together, at awards ceremony, 36, 200 Pacific Coast Hockey Association, 162 “rink rats” who loved the game on, 65 Packard, David, 181 string of victories on road to gold medal for, 197 Packer, Kerry, 85 time spent together and fundamental success of, Parents, victory for, 203 46 Parker, Elise Ames, 159 values and character sought in recruiting for, Parker, Jack, 9, 10 110–111 Parker, William Amory, 159 victory and journey of, 207 Parrado, Nando, 71 winning chemistry for, 102–104 Passion: 1992 U.S. Olympic men’s basketball team, 1980 U. sacrifice and, 63–66, 74 S. Olympic hockey team vs., 179 victory and, 201 Noonan, Peggy, 4 Patrick, Craig, 16, 19, 34, 88, 89, 91, 100, 101, Northeastern University, 129 162, 183, 184 Norway: as go between, 88, 174–177 pre-Olympic game in, 78 with Jim Craig at 2010 Robertson Cup Banquet, 1980 U.S. Olympic hockey team wins over, 197 176 Norwich Academy (Vermont), 8 Patrick, Lester, 162, 163, 175 Patrick, Lynn, 175 Objective setting, aiming high, 49. See also Goals Patrick, Murray “Muzz,” 175 Observation, 137–138 Patton, George S., 100, 197 O’Callahan, Jack, 32, 47, 89, 171, 172, 173, 183, Pavelich, Mark “Pav,” 43, 44, 47, 102, 103, 134 185, 186 Pay cuts, New England Patriots and, 118, 119 Ocean Spray, 159–160 PDI. See Power Distance Index O’Connor, Gavin, 62, 187 People, as your most valuable resource, 99 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

216 INDEX

Personal accountability, 77–80 Red Army hockey team, 126, 127 Personal engagement, in business organizations, speed essence of success for, 103 156, 157 superior conditioning of, 131–132 Personal sacrifice(s): Reflection, taking time for, 161 portrayal of, in Miracle, 62 Regionalism: professional success and, 59–60, 62–63 dissolving, 1980 U.S. Olympic hockey team as shared sacrifices, 59–63, 70, 74 and, 47 successful teams and, 56 getting over, 184 Petrov, Vladimir, 134 Respectfulness, 112 Pharmaceutical companies, Jim Craig’s Responsibility, 112 motivational work with, 67–68 Rest, vital importance of, 161 Phelps, Michael, 198 Results, not reasons, 13–14, 25 Philadelphia Eagles, 120 Retirement age, rethinking, 165 Philippines, high Power Distance Index in, 88, Retreats, shared dreams and, 45 93 Rickey, Branch, 109, 110 Physical suffering, overcoming, victory and, 204 Right players: Physician Sales & Service, 153–155 for 1980 U. S. Olympic hockey team, Picks and selections, facing questions about, 102–104 114–115 picking, hard and smart work involved in, 116 Pidgeon, Walter, 38 Riklis, Ira, 38, 39 Pioli, Scott, 116 Riley, Jack, 11 Planning your next step, following the plan and, Rivalries: 205 1980 U.S. Olympic hockey team and, 32–33 Players: rechanneling and redirecting, 129–130 not letting them get too comfortable, 151, 166 Roberts, Dave, 41 rewards for and publicizing efforts of, 69 Robertson Cup Banquet (2010), Craig Patrick and Playing favorites, dissension and, 178 Jim Craig at, 176 Plyometrics, 132 Robinson, Jackie, 110 Popeye’s Chicken & Biscuits, 111, 165, 206 , AHL, 207 Potential: Roles, for everyone, 179, 180–182, 192 locating and then working with, 113 Romania, 1980 U.S. Olympic hockey team wins pulling out of people, 83–87, 95 over, 197 Poverty, 163 Roosevelt, Franklin D., 49 Power Distance Index, 87, 88 Roundtables, shared dreams and, 37–40 accountability and, 88, 91–94 Russell, Kurt, 62, 100 defined, 88 high and low, cultures with, 88, 93–94, 183 Saban, Nick, 201 of 1980 U.S. Olympic hockey team, 88, 91, Sacrifice(s): 158, 183 constellation of, youth hockey programs and, Powers, John, 47, 132 57 Productivity, showing appreciation and, 69 by men and women in armed forces, 70 Professional development, 113, 154 parental, Jim Craig’s success and, 55–56 Professional success, marriage, personal sacrifices recognizing and showing appreciation for, and, 59–60, 62–63 68–69 Providence College, 129 for something you love, 63–66, 74 PSS. See Physician Sales & Service for your legacy, 66–68, 74 Salary caps, NFL, 117, 118 Sales seminars, Jim Craig and involvement in, 59 Quest, setting timeline and yard marks for, 204 Samotsvetov, Anatoly, 141 Quest epics, making, 33–36, 51, 66 Santayana, George, 29 Saturday Night Live, 43, 44, 102 Reagan, Ronald, 4 Sayre, Zelda, 14 Recreation, taking time for, 161 Schneider, Gayle, 47 Recruiter(s): Schneider, William “Buzzy,” 43, 44, 47, 102, 103, Bill Belichick’s achievements as, 116, 117–118 186, 187 as master salesman, 107–109, 121 Scorers, glory grabbed by, 185 right players picked by, 99, 100 Sculley, John, 108 Recruiting: Self-care, 160–162, 166 as ongoing process, 101 Self-confidence, 113 right values, right character and, 109–113, 121 Self-reliance, 186 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

INDEX 217

Sentinel Government Securities Fund, Class A, Super Bowl, New England Patriots 2002, 2003 and Lipper Fund Award (2010) for, 24 2004 winnings, 117, 118, 119–120 Sentinel Investments, 21–24 Superstars, big money and, 178 primary marketing message of, 21–22 Supervisors, talent brought along by, 113 winning underdog attitude of, 21 Survival, staying together and, 140 Shackleton, Ernest, 67, 72, 73 Suter, Bobby, 47, 185 Shackleton’s Antarctic Adventure, 72, 73 Sutherland Capital, 38, 39 Shared dreams: Sweden, 1980 U.S. Olympic hockey team ties among Coca Cola employees, 50 game with, 147, 197 Boston Red Sox comeback and, 42–43 great teams with, 29 Taking care of yourself, 160–162, 166 leveraging individuality for team strength, Talent: 43–44 bringing along, supervisors and, 113, 115 roundtables and, 37–40 development process, 99–100 Shelton, Gary, 169 planning, preparing, and executing wins and, Sierra, Clara, 23 130–136 Signing bonuses, 117 Taylor, Lawrence, 118 Signings, Jim Craig’s annual involvement in, 44 Team-builders, Bill Belichick’s achievements Silk, Dave, 147 among, 116 Smith, Gary, 77, 78, 180 Team building, the macro and micro of, 102 Soccer, 1950 World Cup, Brazil, 198 Team chemistry, as essential for winning teams, Socializing, winning games and, 46–48 101–104, 121 South Korea, high Power Distance Index in, 88, 93 Team(s): Soviet camp of hockey, within international competing like champions, 196 hockey, 131, 132 of dreamers, 104–106, 178–179 Soviet hockey teams, speed and explosiveness of, getting outside of comfort zone for, 184–187, 104 192 Soviet Olympic hockey team no one is bigger than, 177–180, 192 epic upset victory over, by 1980 U.S. Olympic personal sacrifice of many and, 56 hockey team, 130–136, 197 reaching greatness as, 199 superior conditioning of, 131–132 staying young in spirit and outlook and, 150 Spahn, Warren, 114 Team strength, individuality leveraged for, 43–44, Spitz, Mark, 198 51 Spokesperson work, Jim Craig’s annual Teamwork: involvement in, 44 accountability and, 87 Sports: caring and looking out for one another, 156 planning, preparing, and executing wins in, Teamwork coaching, Jim Craig’s involvement in, 130–136 44, 59 winning team chemistry and, 102–104 Technology challenge, 153–155 Sports coaches, recruits owed mentorship by, 113 Thompson, Phil, 5 Sports Illustrated, 147, 190 Thoreau, Henry David, 157 Sports team dynamics: Three Stooges, The, 148 every group member being on board and, 41 Tikhonov, Viktor, 127, 128 getting people together in one place, 45–48 Timelines, for your quest, 204 Spouses and partners, professional success, personal Time Magazine, 125 sacrifices and, 59–60, 62–63 Transparency, 112 Squaw Valley Olympics (1960), 184 Treasure Island (Las Vegas), 182 St. Louis Rams, 73, 119 Tretiak, Vladislav, 111, 126, 128, 134, 186 St. Petersburg Times, 169 Troublemakers, 40 , 149, 162, 163, 175 Trust, 32, 157 Sticking with the plan, 113–115, 121 Turner, Lana, 38 Strelow, Warren, 113 2008 Beijing Summer Olympic Games, Michael Stum, Tracy Lee, 61 Phelps’ victory in 100-meter butterfly event Success, sharing with others, 206 at, 198 Successful organizations, low Power Distance Index 2010 Robertson Cup Banquet, Craig Patrick and in, 88 Jim Craig at, 176 Sullivan, Joe, 153 Sullivan, Lisa, 153 Ultimate SAAAVE campaign (W.L. Gore), 109, Sullivan, Timothy, 152 151, 152 Sun Tzu, 125 Uncommon road, being on, 35 P1:a/b P2:c/d QC:e/f T1:g JWBT1498-bind JWBT1498-Craig December 18, 2014 19:27 Printer Name: Courier Westford, Westford, MA

218 INDEX

Unemployment: Walton, Bill, 177, 178 economic downturn and, 163 Warmth, in business organizations, 156, 157 on Iron Range, in Minnesota, 186 Watson, Thomas, 165 , low Power Distance Index in, 88 Weight loss goals, establishing, 204–205 University of Michigan, 87 Weight training, 132 , 77, 129, 184 Weis, Charlie, 116 University of North Dakota, 184 Wellness programs, corporate, 161 University of Wisconsin, 129 Wells, Mark, 63, 106–107, 148, 149 U.S. Army, 92 Wells Fargo, 156 U.S. Army First Battalion, Seventh Cavalry, 68 Welsh, George, 189 U.S. camp of hockey, within international hockey, Wesleyan University, 115 131, 132 West Germany, 1980 U.S. Olympic hockey team U.S. military, training winners and leaders in, wins over, 197 113–114 West Point Military Academy, 187 U.S. Olympic Hall of Fame, 61 Willy Wonka and the Chocolate Factory, 104, 150 U.S. Olympic Training Center (Colorado Springs), Winners: 16, 31, 65 America’s love affair with, 197 U.S. Soccer team victory, over England (1950), 198 losers and, 195 U.S. Sports Festival, 31 training in U.S. military, 113–114 U.S.A. Hockey, 35 Winning: defining, 208 Valassis Communications, 99 as everything, 198 Valassis Inserts, 84, 85, 86, 87 personal sacrifice and, 65–66 Value funds, 21 Winning culture, New England Patriots and, Values: 119–120 clearly defined, having, 37–40 Winning teamwork, everyone with important role national shared dreams and, 29, 30 to fulfill and, 181–182 right, recruiting, 109–113, 121 Winning underdogs: Values-Based Leadership, 112 great teams as, 3, 4, 25 Vancouver Winter Olympic Games (2010): Herb Brooks, Jr. among, 13 Jack O’Callahan’s speech to U.S. Olympic writers as, 14 hockey team at, 172 Jets, 184 Jim and Charlie Craig in front of Allstate Hall of Wooden, John, 177, 178 Fame Mural, USA House, 61 Working it out, 182–184, 192 Ryan Miller’s shamrock mask worn at, 3 Working smart, greatness and, 204 Vanguard Group, 21 World Championships (Moscow), 18–21 Vann, Peter, 188 , 162, 175 Victors, not victims, 13–14, 15, 25 World Championships, 179 Victory(ies):, 195 World Series, Boston Red Sox 2004 win during, 43 defining, 203–205 World War II, 49 as essential part of greatness, 203 Writers, as winning underdogs, 14 facilitating, bringing people together and, 46 Wynn, Elaine, 182 learning from defeat more than from, 127 Wynn, Steve, 181 supporting maintenance of qualities needed for, Wynn Las Vegas Hotel-Casino, 181, 182 112–113 what you will do with, 205–207, 208 Yang-Ho, Cho, 94 “Victory–the One and Only End Game,” Yankees. See New York Yankees inspiration flowing from, 201 Yankee Stadium, 42 Vietnam: Yard marks, for your quest, 204 Lieutenant Colonel Hal Moore’s service in, 68 Young in outlook and spirit: Major Don Holleder dies in, 191 American workplace and, 163 Vietnam Veterans Memorial (Washington, D.C.), daring to be different–pushing innovation, Don Holleder’s name on, 191 158–160, 166 Volunteering, 161, 206 staying, 149–150, 152, 160, 162, 164–165 technology challenge and, 153–155 W. L. Gore, Ultimate SAAAVE campaign, 109, Youth hockey leagues, personal sacrifices and, 57 151, 152 Wade, Dwayne, 199, 200 Zadra, Dan, 77