RACECOURSE INFORMATION BIBLE
2019 Season
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Contents Baby Changing ...... 4 Betting ...... 4 Betting Ring Manager ...... 4 Where to Bet ...... 4 Buses ...... 4 Coach Drivers ...... 4 Car Parks ...... 5 Car Park Information ...... 5 Car Park Map ...... 5 Cash Machines ...... 6 Children’s Lunchboxes ...... 6 Cloakroom ...... 6 Disabled Guests ...... 6 Admission Tickets ...... 6 Assistance Dogs ...... 6 Disabled Car Parking ...... 6 Drop Off Point ...... 6 Event Mobility ...... 7 Hearing Loops ...... 7 Parade Ring Viewing ...... 7 Raised Track Viewing ...... 7 Toilets ...... 7 Dress Code ...... 8 Eco Cups ...... 8 Emergencies ...... 8 Bomb Threat & Suspicious Packages ...... 8 Evacuation ...... 9 Fire ...... 9 First Aid ...... 11 Hazard and Accident Reporting ...... 11 Terrorism ...... 11 Lost Children/ Vulnerable Person ...... 12 Found Child/ Vulnerable Person ...... 12 PR Message ...... 13 Enclosures ...... 13
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The Richmond Enclosure...... 14 The Gordon Enclosure ...... 14 The Lennox Enclosure ...... 14 Food and Drink Policy ...... 15 Free Entry after 5th Race ...... 15 Gate Opening Times ...... 16 Hospitality & Restaurants ...... 17 Job Descriptions ...... 17 Map – Key Locations ...... 19 Open Enclosures ...... 20 Parent & Baby Room ...... 20 Press Passes ...... 20 Phone Numbers ...... 20 Playground ...... 21 Racecards ...... 21 Racecard & TimeForm ...... 21 Racecourse Development ...... 21 Racing Post ...... 21 Radios ...... 22 Channel List ...... 22 Speaking on the Radio ...... 22 RCA Badges ...... 22 Reciprocals ...... 23 staff Recognition Scheme ...... 24 Themes for Racedays ...... 24 Ticket Prices ...... 24 Concessions/Discounts ...... 24 On the day prices ...... 25 Tobacconist ...... 25 Trips to the Start ...... 25
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Baby Changing Available in all ladies, some gents and all disabled toilets in each enclosure. Baby Changing is also available in the Parent & Baby room. Betting Betting Ring Manager If there is a betting dispute or query involving a bookmaker please contact the BRM. The BRM’s office is located at the front of the March Stand on the ground floor in the Gordon Enclosure. The Lennox Enclosure BRM can be found next to the medical centre at the East end of the grandstand.
Where to Bet There are betting shops located in each of the enclosures where it is possible to bet on races at Goodwood and other Racecourses. As of July 2018, British Racing Bet will be in operation and Goodwood is a 1/54th shareholder in the venture. This will allow us to run the betting operation at Goodwood with more control and style the betting facilities to be on brand. This can be seen by new user friendly, wood style kiosks and units. Buses There is a free* bus shuttle that runs from Chichester railway to Goodwood Racecourse at each meeting. (*QGF is not free- £7 adult return, £5 adult single, £3.50 child return, £3 child single, £18 3- day ticket, £24 4-day ticket)
Daytime fixtures- Chichester -> Goodwood 1015-1415 in 30-minute intervals. Goodwood -> Chichester throughout the afternoon, last bus departs 60 mins after last race
Evening fixtures- Chichester -> Goodwood 1545-1715 in 30-minute intervals. Goodwood -> Chichester throughout the afternoon, last bus departs 60 mins after last race (except Saturday 25th of August when the last bus departs from Goodwood at 9.15pm)
TFNs- Chichester -> Goodwood 1645-1745 in 15-minute intervals. Goodwood -> Chichester 2145- 2315 in 30-minute intervals
Free shuttle buses will also be running from Arundel, Bognor Regis, Fareham, Fratton, Gosport, Havant, Midhurst, Petersfield, Petworth and Portsmouth – these bus services operate on a first come, first served basis (TFN Only)
Those on the Portsmouth bus will receive a stamp on the journey to Goodwood guaranteeing them a seat on the return journey, provided they are on time for its departure at 23:15. Those wishing to use only the return journey to Portsmouth will be allocated a seat once all the stamped guests from the outward journey are on board
Coach Drivers Coach drivers are granted free entry to all of our fixtures when they show their PSV/PCV license and relevant work docket (evidence that they are with a coach party) at the East Entrance. The coach driver should be scanned through as a reciprocal entry at the gate.
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Car Parks Car Park Information Car Park 2 – Unreserved berth parking for HRC members with annual label at all meetings.
Car Park 3 – Reserved and numbered berth parking for QGF and unreserved parking for all other meetings for HRC members with annual label.
Car Park 5 – Reserved and number berth parking for QGF and unreserved parking for all other meetings for HRC members with annual label. Public parking - £5 in advance - ideal for Richmond Enclosure ticket holders at non-Festival meetings.
Car Park 7 – Coach parking - £50 for QGF and complimentary for all other meetings - opposite the Lennox Enclosure for vehicles with 18 or more seats.
Car Park 8 – Public Parking opposite the Gordon Enclosure - £12 in advance for QGF/£5 in advance for non-QGF - can be used by ticket holders of all enclosures.
Car Park 9 – Public Parking – Complimentary - can be used by ticket holders of all enclosures.
Car Park 11 – Complimentary Public Parking 10-minute walk from the north of the racecourse. A complimentary minibus service runs from the car park to the West and East Entrance (QGF only).
3 Furlong Picnic Park - Picnic Berths - Located on the rails at the three-furlong point overlooking the racecourse at the far end of the Lennox Enclosure. Berths are reserved in advance and include four tickets into the Lennox Enclosure.
Car Park Map
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Cash Machines There are four ATM machines located on the ground floor of the Sussex Stand and March Stand at all meetings and on the lower level of the Lennox Enclosure when it is open.
A cashback facility can be obtained from some betting windows in the Richmond and Gordon enclosures on the ground floor of the March Stand (subject to a minimum spend).
Children’s Lunchboxes Back by popular demand, there are children’s lunchboxes available to purchase from the Sussex Canteen and March Stand Café.
Cloakroom There are two Cloakrooms for guests to use, located at either end of the March Grandstand (one in Gordon, one in Richmond). They are free to use and will close at the last race.
Disabled Guests Admission Tickets Disabled customers are entitled to one free ticket for their carer with one full price adult ticket. To obtain a personal assistant ticket in advance a copy of your DLA/PIP document should be sent to the Ticket Office, either by scanning and emailing a copy to [email protected] or sending a copy in the post to: Ticket Office, Goodwood Motor Circuit, Goodwood, Chichester, West Sussex, PO18 0PH. The copy will then be kept on file should you wish to purchase tickets in the future. It is recommended that all carer tickets are obtained in advance of the event to avoid disappointment on sell out race meetings.
Assistance Dogs Guide and Assistance Dogs are very welcome at the racecourse.
Disabled Car Parking Complimentary disabled parking spaces are available close to the racecourse entrances at the front of Car Park 5 and 8 for vehicles displaying a valid disabled label. Disabled parking is operated on a first come, first served basis on the day.
A complimentary mobility shuttle buggy service with bespoke wheelchair access will be in operation within Car Park 8. This shuttle will offer service from your vehicle to the nearest available hard standing and will be in operation upon entry and exit to the racecourse.
A total of 20 spaces are available for those cars with blue badges in car park 5 and 100 spaces are available in car park 8.
Drop Off Point If you're arriving by taxi or bus you will be directed to the Transport Terminus; this is located a short distance to our East Entrance. The terminus can also be used as a hardstanding drop off and pick up point for those with accessibility needs. See the transport terminus under 'Car Parks' on the interactive racecourse map.
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Event Mobility There are five non-electric wheelchairs in the Sussex Stand, which can be booked in advance free of charge by calling Racecourse Reception on 01243 755022. Please ask stewards if you need assistance or directions upon arrival.
Hearing Loops Hearing loops are located at our two main East and West Entrances and at our East Entrance Information Point.
Parade Ring Viewing Viewing of the Parade Ring is easily accessible from ramps either side of the central Parade Ring Bar. These ramps allow for elevated viewing of the Parade Ring with a smaller designated viewing area on the top level. The ramps continue to the Winner's Enclosure for low-level viewing.
Raised Track Viewing There are three dedicated raised viewing platforms located on the rails by the track, which provide clear, close-up visibility of the action. The Richmond platform is located in front of the Richmond Lawn Bar, the new Gordon platform is located in front of the Sussex Stand and the Lennox platform is located on the Gordon/Lennox dividing fence.
Wheelchair users in the Richmond Enclosure are also welcomed to the covered viewing area on the 1st Floor March Stand balcony. The lift can be accessed at the south side of the March Stand through the main glass doors, adjacent to the main stairwell. Likewise, Gordon Enclosure race goers are able to gain access to the top level of the Sussex Stand via a lift. This lift can be found on the south (Parade Ring) side of the building.
Toilets Disabled toilets are located within each of the enclosures. Many of the disabled toilets are operated by radar key - these can be obtained from Racecourse Reception, First Aid points and Toilet Attendants. Temporary toilets are also located around the venue at the Qatar Goodwood Festival.
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Dress Code The dress code information can be found:
1) Website style guide/dress code pages 4) On the back of all Richmond enclosure swing badges 2) In the ticket & hospitality VILs
3) In HRC communications
All Gate staff should be prepared to challenge customers who are not adhering to the dress code.
LADIES GENTLEMEN RICHMOND Hats are encouraged during QGF MEN: QGF & NON- No jeans, trainers, shorts or fancy dress. Jacket & tie, cravat or polo neck sweater is QGF required. BOYS 16+: Required to follow the gents dress code. BOYS 7-15: Kindly encouraged to wear a collared shirt. BOYS 6 & UNDER: Smart dress. No strict dress code. Fancy dress is not permitted. GORDON T-shirts, sports attire, shorts or ripped/torn Jacket & tie are encouraged. QGF jeans & fancy dress is not permitted Sleeveless tops, t-shirts, sports attire, shorts or ripped/torn jeans are not permitted GORDON Shorts, trainers and sportswear are all discouraged. Sleeveless tops (for men) are not NON-QGF permitted. Fancy dress is not permitted.
LENNOX Fancy dress and sleeveless tops (for men) are not permitted. Shirts must not be removed. Ties and Jackets are available from Racecourse Reception. During QGF, Dress Code Hosts will be primarily responsible for finding a solution from the stock of clothing the Racecourse has on standby.
Eco Cups New for 2019 is the introduction of Eco Plastic Cups across the Racecourse. Guests will be required to pay an additional £1 for their drink which is refundable on return of the cup. Cups can be returned to all bars or to Info points from 4.30pm onwards only. Guests can only return a maximum of 8 cups in one transaction.
Emergencies Bomb Threat & Suspicious Packages On finding a suspicious package, do not touch it, try to quickly establish who owns it, advise your nearest Safety Steward or Supervisor. DO NOT USE YOUR RADIO OR MOBILE PHONE. Remain calm and assist as directed to cordon off the area.
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Evacuation If the area you are working in requires evacuation, unless you have been briefed otherwise by your Supervisor, get yourself to a place of safety. All Supervisors must ensure that they have received their briefing from a Goodwood Manager notifying them of their role in an evacuation.
Fire Raising the Alarm
- Raise the alarm by activating your nearest fire call point.
- Notify Goodwood Control (Radio Channel 1)
- Do not call 999 (this will be done via Goodwood Control)
All Staff & Responsible Staff
- Guide guests and staff to the nearest exit giving clear instructions on where to assemble* *Assembly Point will have been briefed in advance but will be reiterated by Goodwood Control - Do not use the lifts or direct guests to use the lifts - Follow the emergency exit signage - Once at Assembly Point await further instruction
Evacuation of a Disabled Guest
Take the disabled guest to the nearest external staircase and if safe to do so remain with them. Radio through to Race Control who will arrange for an evacuation chair and operative to come to your location.
Fire Marshals – Goodwood Security & E&EP
- Complete a final sweep of all rooms / kitchens / toilets in your area if safe to do so to ensure the building is clear - Report to Racecourse Operations Team at Assembly Point or Radio Goodwood Control to let them know your area is clear. Let them know if you think people are trapped inside. - Make your way to the Assembly Point - Await further instruction
Assembly Points (See Emergency Plan Map)
- Secret Garden Assembly Point - Double Trigger Lawn Assembly Point - Parade Ring - East Parade Lawn - Sussex Stand - Course Side Grass - Lennox Stand - Course Side Grass - March Stand – Course Side Grass
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Fire Marshals - Locations Specific
LOCATIONS BRIEFED BY RESPONSIBLE STAFF FIRE MARSHALL All Restaurants & Catering Manager Catering Team & E&EP & GW Private Boxes (Sophia) & Hospitality Hospitality Security Ops Manager (Vicki L) Private Groups (Claire Mannion) Lord March Box F&B Manager (Zoe House Team E&EP & GW Mann) Security Press Room Press Manager (Sam Press Team E&EP & GW Hanson) Security Members’ Bar Membership Manager Membership, Catering E&EP & GW (Louise Harwood) & Team and Security Security Catering Team (Sophia) All Bars Catering Manager Catering Teams E&EP & GW (Sophia) Security East Entrance & Brick Staffing Manager Ticketing Team E&EP & GW Building (Stew Wilde) Security West Entrance Event Security Les Cox & Ticketing E&EP & GW Manager (Jonathan Team Security Smith) Weighing Room & Event Planner (Nick Weighing Room E&EP & GW Parade Ring Swannell) Stewards Security Public Viewing Areas Event Planner (Nick E&EP Security E&EP & GW (March, Sussex Steps Swannell) Security & Roof, Lennox Enc) Tote Areas Event Planner (Nick E&EP Security E&EP & GW Swannell) Security Public Toilets (inc Event Planner (Nick E&EP Security E&EP & GW March Mez) Swannell) Security
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Other Notes
Should the March Stand be evacuated the Control Room will relocated to the Racecourse Offices in the Sussex Stand. In the event of both stands being evacuated the Control Room will relocate to the “Parade Room”/EEP staff facility
E&EP Staff who are not direct fire marshals in hospitality or restaurant areas are to only assist with the transition of guests to assembly points and are not directly responsible for clearing areas, this is completed by Goodwood Event Catering staff. First Aid There are first aid facilities located within all enclosures during Family Race Day, QGF and August Bank Holiday. For all other racedays the main facility is in the Sussex Stand just outside Racecourse Reception. If a doctor is required please contact Goodwood Control for assistance. Doctors are available in all enclosures and South East Coast Ambulance staff attend all meetings. If you need medical assistance but can’t make your way to a first aid point, please alert one of our staff members who can make contact with the roaming on-site medical team.
Hazard and Accident Reporting Health and Safety is everyone’s responsibility. It is your responsibility to check your area regularly for any hazards likely to cause injury and report these to Racecourse Control. Any accident or near miss must be reported to Racecourse Control immediately. Stay with any casualty until assistance arrives.
Terrorism While the chances of being caught up in a terrorist incident remain rare, it is important to be prepared and know how to protect yourself if the need arises. If you are caught up in an incident our advice is to ‘Run, Hide and Tell’ – guidance which can be applied to many places and situations.
We have been working very closely with the Counter Terrorism Policing to ensure our events are well equipped in prevention.
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Lost Children/ Vulnerable Person 1. Get a full description of the person from the parent, guardian or carer: Name……………………………………. Age:……………………………………. Height:……………………………………. Weight:………………………………….. Ethnicity:…………………………………. Clothing:…………………………………………………………………………………………………………
Where and when did they last see the child:……………………………………………………. Does the child have a mobile phone:……………………………………………………………….. Have they tried calling:…………………………..
2. Once you have the above information contact Racecourse Control via PHONE on 01243 755094 or in person ONLY. DO NOT use your radio to report or give information about a lost person
3. One reported, stay at your location with the parent, guardian or carer and await further instructions from Control. 4. DO NOT hand over the child or vulnerable person until Police have verified the parents, guardian or carer.
Found Child/ Vulnerable Person 1. If you come across a child or vulnerable person that is without their parent, guardian or carer contact Racecourse Control via PHONE on 01243 755094 or in person ONLY.
No Information should be given over the radio.
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2. Once reported, stay at your location with the child or vulnerable person. A member of Goodwood staff will come to you. 3. The child or vulnerable person should then be accompanied by TWO members of staff to racecourse reception. 4. DO NOT hand over the child or vulnerable person until POLICE have verified the parents, guardian or carer.
PR Message In an incident please remember you are representing Goodwood. Remain professional and polite at all times. Do not gossip or speculate about any incidents. The following may help you to respond to questions.
TO PUBLIC: Please listen to public announcements and follow instructions accordingly.
TO PRESS: Please direct all press enquiries to the PR team based in the Press Centre in the March Stand
Enclosures FACILITIES RICHMOND GORDON LENNOX Views opposite finishing line Views near finishing line Covered grandstand seating Access to covered terracing Dress code Free child admission* Free parking Free return bus from Chichester*
Access to live music entertainment Restaurants Access to casual eateries Bars Parade Ring access Parade Ring bars Tote betting Betting shops On course bookmakers Coffee Shops Disabled viewing Large screen viewing Racing Colours shop
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Racecard sales Cloakroom Bring your own picnic Access to cash machines Access to confectionary and tobacconist Free shuttle bus to start Access to playground
The Enclosure Information table represents what is available to ticket holders within each enclosure. As a Richmond Enclosure racegoer, you are able to access all facilities within the Gordon and Lennox Enclosures, likewise, a Gordon ticket holder is able to access all facilities with the Lennox Enclosure. There is no access to any other enclosure for Lennox Enclosure ticket holders. *Free for 17 years and under. Except during Three Friday Nights, where there is a charge for juniors aged 13-17 years. *Free Return bus service from Chichester Railway Station at every race meeting other than the Qatar Goodwood Festival where there is a charge of £5 Single and £7 Return The Richmond Enclosure The premier enclosure at Goodwood, the Richmond Enclosure features stylish bars including the Champagne & Seafood B and 1812 Bar, a number of restaurants, private boxes and offers the best vantage points of the Parade Ring and Racecourse - including views directly opposite the winning post as well as covered seating within the March Grandstand. There is a strict Dress Code for this Enclosure. Richmond Enclosure patrons also have access to both the Gordon and Lennox Enclosures
The Gordon Enclosure Slightly less formal than the Richmond Enclosure, guests in the Gordon Enclosure enjoy Parade Ring access and standing viewing from within the March Grandstand, covered seating within the Sussex Stand as well as views of the racing from near the winning post. There are plenty of bars and private boxes, the Sussex Bistro restaurant as well as a variety of casual dining options. There is an advisory Dress Code for this Enclosure Gordon Enclosure patrons also have access to the Lennox Enclosure.
The Lennox Enclosure This is our most relaxed enclosure. Popular with families owing to its large children's playground and expanses of flat grassy picnic spots, the Lennox Enclosure offers exceptional value-for-money alongside traditional food and beverage outlets. Picnics are very welcome; however, no glass bottles, knives or alcohol is permitted. There is no access to any other enclosure for patrons of the Lennox Enclosure.
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Food and Drink Policy No alcohol or glass in any form should be brought onto site No alcohol or glass to be taken off site (or across course to car parks)
Lennox Enclosure Picnics are permitted (subject to bag search for knives / glass / alcohol) When served with an ice bucket, champagne bottles & wine bottles are permitted to leave the bar areas. All alcohol to be served in plastic glasses.
Gordon Enclosure No picnics permitted. Concession food can be eaten within the enclosure (excluding restaurants and private hospitality) When served with an ice bucket champagne bottles & wine bottles are permitted to leave the bar areas. No glasses should leave the bar areas (option to decant to plastic)
Richmond Enclosure
No picnics permitted. Concession food can be eaten within the enclosure (excluding restaurants and private hospitality) When served with an ice bucket champagne bottles & wine bottles are permitted to leave the bar areas. No glasses should leave the public bar areas (option to decant to plastic) Glass is permitted on the balconies of all hospitality / Annual Badge Holders / & restaurants. No eating or drinking is permitted in the March Grandstand Seating Area.
Additional
*Three Friday Nights Only* No glass bottles or glasses to leave any bars / hospitality / restaurants after the 5th race Ice creams are permitted in all locations Bag searching which finds minimal fruit / snacks does not constitute a picnic and should be permitted entry. Goodwood are happy for E&EP staff to make a judgement call on picnics.
Free Entry after 5th Race Whilst not publicised, after 5th race our team stand down and public can gain admission to the Gordon and Lennox enclosures free of charge (except 3FN).
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Gate Opening Times Fixture - Gates Open - Number of Races
MAY
Opening Saturday - 11:30 - 7 Thursday QGF - 11:00 - 7
Thursday Food Festival - 11:30 - 7 Friday QGF - 11:00 - 7
Friday Food Festival - 11:30 - 7 Saturday QGF - 11:00 - 7
Saturday Food Festival - 11:30 - 7 AUGUST
JUNE Friday ABH - 15:30 - 6
TFN 1 - 15:30 - 6 Saturday ABH - 11:30 - 7
Family Racing - 11:30 - 7 Sunday ABH - 11:30 - 7
TFN 2 - 15:30 - 6 SEPTEMBER
TFN 3 - 15:30 - 6 Tuesday Midweek - 11:30 - 7
JULY Wednesday Midweek - 11:30 - 7
Tuesday QGF - 11:00 - 7 OCTOBER
Wednesday QGF - 11:00 - 7 Season Finale - 11:30 - 7
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Hospitality & Restaurants
Job Descriptions Ticket Scanners – You will be required to scan every single customer ticket/membership card both in and out of the site within a timely manner. It is extremely important that we scan customers in and out so we know the number of customers on site. If someone exits without being scanned out and wishes to re-enter, the scanner will not allow it as it thinks the ticket is still ‘in’. The ticket scanners are most likely to be the first and last Goodwood member of staff the customer will see so they must maintain an extremely helpful and friendly manner at all times.
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Ticket Sales – You will be selling tickets on the day to walk-up customers. You will use tills to sell the tickets that then present you with the cost for the customer. You will need to be accurate in cash handling to ensure no errors are made. You will also have to make sure you put through any concessions correctly. You will be required to explain any discrepancies so please ensure you take your time with each transaction. You will also be required to take card payments with a PDQ machine. Once sales have ceased you will need to ensure your takings balance to the amount of tickets you have sold. You will then go over this again with a member of the banking room to ensure it is perfect!
Racecard Sales –You will be selling race cards and timeforms, marking sales on a tally sheet. You will then need to ensure your money balances with the amount you have sold before returning to the banking room to cash up
Ticket Collections – You will be required to fulfil ticket collection orders using our ticketing system Talent and a laptop. The customer will provide you with their booking reference or personal details, then you will need to scan out tickets to their un-dispatched orders.
Lennox Racecard/Upgrade Huts – You will be required to take tickets off of customers that wish to upgrade, take payment for the price difference then re-issue a new ticket for the upgraded enclosure. You will also sell racecards.
Gordon to Richmond Racecard/Upgrade Huts – You will be required to take tickets off of customers that wish to upgrade, take payment for the price difference then re-issue a new ticket for the upgraded enclosure. You will also sell racecards, and ties to those that are not dressed appropriately for the Richmond. The only exception is at QGF, when no upgrades to Richmond can be purchased as this enclosure becomes exclusive to Members and their guests.
Gate Supervisor – You will ensure that all the entry gate ticket scanners are in position with full working scanners. You will assist with any issues or invalid tickets at the gate and feed back to Ticket Office Control. You are also responsible for setting up the pay lanes and the Members Entrance Lane (East Entrance) in the morning and ensuring the area is clean and ready for customers. You will also need to help with the queues to ensure a slick and seamless journey for all customers.
Entrance Host - You will be situated outside of the entrance, greeting and directing customers. You will manage the queues, troubleshoot and ensure our customers have a positive start to their day. Once the gates quieten, you should act as an information presence within the Racecourse, returning to the gate later in the afternoon to begin wishing guests farewell.
Dress Code Host (QGF only) - You will be situated outside of the entrance, greeting customers whilst ensuring they are adhering to the Racecourse Dress Code. If any customers are not adhering to the dress code, you will be responsible for finding a solution from the stock of Clothing the Racecourse has on standby. Once the gates quieten, you should act as a roving presence within the Racecourse, monitoring the dress code in your enclosure and reacting to any customers that have breached the dress code. Once racing is nearing an end, please return to the gates later in the afternoon to begin wishing guests farewell.
Roaming Information Staff – Where possible you will be in pairs and roam round the site providing guests with information and answering questions. You will be provided with a yellow and red information sash to identify you as Information and you will also have a radio to help with any questions that you are unable to answer. Map – Racecourse Key Areas
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Map – Key Locations
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Open Enclosures Fixture Enclosures Open On Family Race Day the Lennox and Gordon Enclosures are merged under a single ticket type.
MAY Thursday QGF - R / G / L
Opening Saturday - R / G / L Friday QGF - R / G / L
Thursday Food Festival- R / G Saturday QGF - R / G / L
Friday Food Festival - R / G AUGUST
Saturday Food Festival - R / G / L Friday ABH - R / G / L
JUNE Saturday ABH - R / G / L
TFN 1 - R / G Sunday ABH - R / G / L
Family Racing - R / G / L SEPTEMBER
TFN 2 - R / G Tuesday Midweek - R / G
TFN 3 - R / G Wednesday Midweek - R / G
JULY OCTOBER
Tuesday QGF - R / G / L Season Finale - R / G
Wednesday QGF - R / G / L
Parent & Baby Room A new parent & baby room is located in the Richmond Enclosure on the ground floor of the March Stand. Comfortable seating and changing facilities are available.
Press Passes The majority of press will have been sent an e-ticket to gain entry to the event. This can be scanned then overridden. Please direct the e-ticket holder to the Press Office in the March Stand where they should exchange the e-ticket for a badge.
Some press will be collecting badges from the East Entrance collections points using a payment reference number, just like public tickets. These members of the press have been advised that they will not be given priority over the general public and can expect to queue at peak times.
Phone Numbers Racecourse Control - 01243 755094 int 1280
Ticket Office Control – 01243 755024/07908089416
Racecourse Reception – 01243 755022 int 2000
Stewart Wilde – 07411 816180
Hannah Robinson – 07708 498410
Ticket Office Phone Room - 01243 755055
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Playground The playground is located at the furthest end of the Lennox Enclosure, next to the Three Furlong Picnic Park. It is for use by children between the ages of 4-12. It is open whenever the Lennox enclosure is open and children should be supervised by an adult at all times.
Racecards Racecard & TimeForm Racecards and TimeForm are available to buy at all race meetings.
Racecourse Development Totepool will not renewing the betting contract, as since July 2018 British Racing Bet (Britbet) have been in operation, with Goodwood being 1/54th shareholder in the venture. This will allow us to run the betting operation at Goodwood with more control. Improvements to the betting services can be seen by new user friendly, wood style kiosks and units replacing the old Totepool kiosks.
There have been other significant updates to the March Stand. A new cloakroom and parent and baby room have been created next to the new betting kiosks in the West Side of the March Stand. Please note the Parent and Baby room is available to all guests, regardless of which enclosure they are in. Please escort guests from outside enclosures to the area. In addition, there is also a new Café now located where the old tobacconist was, with seating and TV screens.
We have installed a retractable hydraulic big screen in the Lennox Enclosure, which will greatly improve the race viewing for those in the Lennox and Gordon enclosures.
The Charlton Boxes have been redeveloped into one large space which now houses a Hospitality restaurant called The Long View. The Charlton Rooftop situated above will now be now accommodating Dancing at the Doghouse during QGF.
There has also been a name change and redevelopment of Sussex Bistro, now called The Kitchen in the Sussex Stand.
Racing Post Can be purchased from the Gordon Enclosure Racecard hut and the Gordon to Richmond upgrade hut.
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Radios Channel List RACECOURSE CONTROL 1 COURSE 2 GROUNDSTAFF 3 HOSPITALITY 4 APPROXIMATE ODDS 5 EMERGENCY 8 VIP & TRANSPORT 9 TICKET OFFICE (inc RACECARDS) 15 SECURITY 16
Speaking on the Radio To speak on the radio, you should:
1. Wait for a suitable gap in conversation- if it is urgent it is best to use the phone 2. Hold down the large grey button on the right-hand side of the radio, wait 1 second 3. Say the name of the person you are trying to contact twice, followed by your name (eg. Sally, Sally, Alex) or you may use the team names (Control, Control, Ticket Office Control), release your finger from the grey button when you have finished speaking 4. Wait for them to say ‘go ahead’ or ‘yes’ 5. Hold down the grey button again, wait 1 second, say your message
RCA Badges The below RCA badges can be used to gain free entry to any of the enclosures. They should show their metal badge at the gate and they should then be logged as a reciprocal.
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Reciprocals Members from other racecourses that can gain free entry to any enclosure, but do not gain entry to the Members Bar
May Saturday 4 Ascot Worcester Lingfield Park Leicester Exeter
Thursday 23 Hickstead Sussex Country Cricket Warwick Newmarket
Friday 24 Hampshire Cricket Club Plumpton Chelmsford Taunton Epsom Downs
Saturday 25 Brighton Cheltenham Chepstow Cowdray Park Polo Doncaster June Sunday 9 Cartmel Chester Kempton Park Uttoxeter Salisbury Wincanton August Friday 2 York Saturday 3 Curragh
Friday (E) 23 GRRC GAC (Aero Club)
Saturday 24 Ayr Haydock Park Leopardstown
Sunday 25 Hickstead September Tuesday 3 Fontwell Park Newbury Thirsk Wetherby Hampshire Cricket Club Bath
Wednesday 25 Ffos Las Sandown Park Windsor Huntingdon Musselburgh October Sunday 13 Great Yarmouth GRRC Sussex County Cricket Club Hamilton Park
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Staff Recognition Scheme There is a staff recognition scheme for delivery of excellent customer service. The Staff Recognition scheme is being based on our 4 Values. Racegoers are encouraged to nominate staff who have gone above and beyond by following the advert in the Racecard each day.
£50 Gift Card is available each raceday to the top nominee. Gift Card can be used in a variety of shops such as Argos, Debenhams, Homesense, The Perfume Shop and Waterstones to name a few. The receiver of the award each meeting will get your own personal ‘Profile’ inside the next Racecard.
This scheme is open to all staff, from GEC, E&EP to Raceday Casuals. Racegoers are encouraged to nominate by getting in touch with Goodwood via marketing channels. Please contact Nick Swannell for any nominations.
Themes for Racedays Opening Saturday- Spring into the start of the horseracing season
May Festival- A Festival of Food & Horseracing
Family Race Day- Workshops, farrier demonstrations, chance to walk the course and behind the scenes tours
TFNs- MK, Gorgon City, Disciples + R3wire & Varski
QGF- ‘Glorious Goodwood’-one of the highlights of the flat-racing season
August Bank Holiday- The ultimate family day out including live music and fairground rides, fireworks on the Friday night
Midweek racing- Enjoy the last of the summer sun at a more relaxed pace
Season Finale- Harvest, Hops and Horseracing
Ticket Prices Concessions/Discounts All concessions tickets are available on the day only and cannot be purchased in advance through the Ticket Office.
OAPs (over 65s) – 50% discount on Gordon and Lennox (except QGF and TFNs)
Students- 50% discount on Gordon and Lennox (except QGF and TFNs)
Under 18s- free admission (except TFNs when there is a charge for 13-17 year olds)
Racegoers club- £5 discount on all enclosures with relevant voucher (except QGF – discount on Gordon and Lennox only). Admission is free to the Gordon or Lennox Enclosure for Racegoers club on Tuesday the 4th of September.
There are other discounts circulated occasionally, however we should always know about them in advance. Packages are available in advance only through the Ticket Office or website.
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On the day prices Saturday & Sunday excl. Joint Midweek & Ticket Type Enclosure Days Shoulder F of F 25th Family Race Day TFN's
Richmond Adult £39.00 £32.00 £39.00 £39.00 £45.00 Richmond Young Person 18-24 £39.00* £32.00* £39.00* £39.00* £45.00 Richmond Young Person 13-17 £0.00 £0.00 £0.00 £0.00 £33.75 Richmond Child 0-12 £0.00 £0.00 £0.00 £0.00 £0.00 Richmond Prime Viewing Seats £0.00 £0.00 £0.00 £0.00 £0.00 Richmond Standard Viewing Seats £0.00 £0.00 £0.00 £0.00 £0.00 Richmond Racegoers Club £34.00 £27.00 £34.00 £34.00 £40.00 Richmond Carer £0.00 £0.00 £0.00 £0.00 £0.00
Gordon Adult £28.00 £23.00 £21.00 £17.00 £35.00 Gordon Young Person 13-17 £0.00 £0.00 £0.00 £0.00 £26.25 Gordon Child 0-12 £0.00 £0.00 £0.00 £0.00 £0.00 Gordon Racegoers Club £23.00 £18.00 £16.00 £12.00 £30.00 Gordon Carer £0.00 £0.00 £0.00 £0.00 £0.00 Gordon OAP £14.00 £11.50 £10.50 £8.50 £35.00* Gordon Student £14.00 £11.50 £10.50 £8.50 £35.00* Gordon Season Ticket £210.00 £210.00 £210.00 £210.00 £210.00 Sussex Roof Garden £102.00 £102.00 £102.00 £102.00 £102.00 Sussex Roof Garden Upgrade £75.00 £75.00 £75.00 £75.00 £75.00 Gordon to Richmond Upgrade £11.00 £9.00 £18.00 £22.00 £10.00
Lennox Adult £13.00 £13.00 NA NA NA Lennox Young Person 13-17 £0.00 NA £0.00 £0.00 NA Lennox Child 0-12 £0.00 NA £0.00 £0.00 NA Lennox Racegoers Club £8.00 £8.00 £0.00 £0.00 NA Lennox Carer £0.00 NA £0.00 £0.00 NA Lennox OAP £6.50 £6.50 £0.00 £0.00 NA Lennox Student £6.50 £6.50 £0.00 £0.00 NA Lennox to Gordon Upgrade £15.00 £10.00 NA NA NA
Racecard £3.50 £3.50 £3.50 £3.50 £3.50 Racing Post £2.90 £2.90 £2.90 £2.90 £2.90 Timeform £6.00 £6.00 £6.00 £6.00 £6.00
* Discount not applicable, so standard adult general admission price applies
Tobacconist A Tobacconist can be found between the March and Sussex Stands.
Trips to the Start A minibus departs from outside the East Entrance 20 minutes before the 2nd, 4th and 6th race (2nd & 4th only during 3FN). Numbers are restricted to 20 people per visit, operating on a first come first served basis. If a customer requires accessibility, please contact Racecourse Reception for available options.
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