APPENDICES APPENDIX A CONTACT INFORMATION

Physical address Old Parliament House 18 King George Terrace PARKES ACT 2600

Mailing address Old Parliament House PO Box 7088 BC ACT 2610

General enquiries Phone (02) 6270 8222 Fax (02) 6270 8111 E-mail [email protected] Website moadoph.gov.au

Australian Prime Ministers Centre Phone (02) 6270 8270 Email [email protected]

School programs Phone (02) 6270 8282 Email [email protected]

126 APPENDIX B ADVISORY COUNCIL

At 30 June 2009, the Old Parliament House Advisory Council had six members (as shown in Table 11), and four vacancies for members. Mr Peter Rush of the Department of the Prime Minister and Cabinet was an official observer of the council.

The terms of the Rt Hon Doug Anthony (former Chair) and Mr Fred Brenchley expired during 2008–09.

Table 11 Old Parliament House Advisory Council members at 30 June 2009 Role Name Background Term Chair Mr William McInnes Writer and actor 16 February 2009 to 15 February 2012 Deputy The Hon Susan Ryan Former senator 16 May 2008 to 15 May 2011 Chair and minister Member The Hon Paul Calvert Former President 16 May 2008 to 15 May 2011 of the Senate Member Dr Jane Lennon Heritage expert 24 July 2007 to 23 July 2010 Member Mr Geoff Pryor Cartoonist and 24 July 2007 to 23 July 2010 artist Member Dr John Byron Academic 26 June 2008 to 25 June 2011

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 127 APPENDIX C CHARTER OF OPERATIONS

The Old Parliament House Charter of Operations, which sets out the agency’s obligations and services to the public, is reviewed annually. Table 12 describes performance against the standards set out in the charter for 2008–09.

Table 12 Summary of performance against the Charter of Operations, 2008–09 Standard Performance OPH will provide national leadership within the broader collections sector by: Working cooperatively with major institutions such as the Achieved, as part of the National Museum, National Archives of , National development of the Film and Sound Archive, and National Library of Australia Museum of Australian as appropriate on the implementation of redevelopment Democracy. initiatives, including Stage Two of the Australian Prime Ministers Centre (APMC) and other initiatives related to its role as a museum of our democratic traditions. Developing cooperative and complementary collecting Achieved, as part of the arrangements with other key institutions. development of the Museum of Australian Democracy. Developing key linkages with academia, libraries, research Achieved, as part of the institutions and other bodies with similar interests in our development of the political, parliamentary and social history. Museum of Australian Democracy. Exchanging information on the operational implications of Achieved through a implementing Heritage Management Plans with other program of collaborative collecting institutions which have EPBC Act requirements research programs and and responsibilities. conferences.

128 Standard Performance OPH will work collaboratively with the other national collecting institutions to explore operational efficiencies through shared services by: Working through the Heads of Cultural Institutions (HOCI) OPH was an active and various APMC-related forums to develop a strategic participant in the approach to common collection policy and operational discussions and activities issues, including storage, preservation and digitisation. of all of these cooperative bodies. Working with the Corporate Management Forum of the Commonwealth Cultural, Collecting and Exhibiting Agencies to explore and implement opportunities for ongoing cooperation between member agencies in areas of common interest, such as corporate services.

Working with the Commonwealth Collecting Institutions Public Program Working Group to explore issues and opportunities that will inform and enhance current program development and delivery and avoid duplication. OPH will jointly agree on the parameters of its collecting with national collecting institutions and avoid overlap by: Having a clearly defined and understood collection OPH has clearly defined development policy. guidelines for the development of its own collection. Working with other cultural institutions through such OPH was an active avenues as HOCI and APMC-related forums to develop a participant in relevant strategic approach to common collection acquisition issues discussions through such and to avoid areas of potential overlap. forums. OPH will develop frameworks and strategies in conjunction with the national collecting institutions around common areas of collection management by: Having regard to the findings and recommendations in the In addition to having a Australian National Audit Office reportSafe and Accessible clearly defined Collection National Collections 2004 in developing, maintaining and Management Policy, OPH providing access to its collection. actively participated in consultative discussions Working through established networks and working groups on such issues. covering registration, conservation, security and facilities management to develop, implement and promote strategies that improve the safe and appropriate care of the collection.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 129 Table 12 continued Standard Performance OPH will ensure the widest possible access to collections through the development of exhibitions including touring exhibitions, education and public programs by: Researching and mounting innovative and diverse OPH maintained an active collaborative, in-house and travelling exhibitions across program of collaborative, various media focusing on aspects of our social and in-house and travelling political history. Exhibitions in 2008–09 include: exhibitions.

• Billy Hughes at War (at OPH 26 June 2008 – 1 February 2009). Examines the life and times of Prime Minister Hughes, particularly focusing on the issues surrounding Australia’s involvement in the Great War of 1914–1918. • Beyond Reasonable Drought (8 July – 26 October 2008). Photographs documenting the impact of the drought on Australian communities. • The ongoing exhibition component of the Australian Prime Ministers Centre, which opened in June 2007, and will be continually developed and refreshed. • An expanded program of long-term exhibitions on Australian democracy as part of OPH’s redevelopment initiatives, from May 2009. OPH will complete the implementation of a package of major redevelopment initiatives, which will: Deliver a suite of new exhibitions, visitor activities, This program was education and research programs and online services that successfully undertaken in will allow visitors to explore the past, present and future of 2008–09 and delivered by Australian democracy. This will include new exhibitions on the May 2009 deadline. democracy in the former Parliamentary Library and adjoining spaces, as well as a range of programs that will extend the themes throughout OPH as part of a coherent visitor experience to both the building and its website. As part of these initiatives, OPH will continue development of the Australian Prime Ministers Centre by: Establishing Stage Two of the APMC, with the research Development of the centre and fellows facilities in the south-east (House of Australian Prime Ministers Representatives) wing of the building and relocation of the Centre Stage Two was Prime Ministers exhibition to the former Parliamentary successfully completed in Library spaces (most recently occupied by the National 2008–09 as part of the Portrait Gallery), and the implementation of a range of development of the associated activities. museum.

130 Standard Performance OPH will continue to develop and provide Education and Learning programs by a range of initiatives, including: Providing high-quality, curriculum-based education OPH continued to provide a programs as one of the mandatory destinations for range of education schools/organisations wishing to access the Parliamentary programs for students, and Civics Education Rebate (PACER). including those from schools visiting Canberra Developing self-guiding and online education programs for under the PACER scheme, both school students and life-long learners as part of the and developed new major redevelopment initiatives. self-guiding and online education programs as part of the Museum of Australian Democracy initiatives. OPH will continue the implementation of a major Capital Works Program by: Continuing to carry out its current Capital Works Plan OPH continued its program (2007–12), which defines the future direction for capital of capital works works at OPH over a five-year period. developments and building maintenance activities. Undertaking a range of upgrading works to improve This included the removal compliance with the current Building Code of Australia, of asbestos from, and maximising the area of the building accessible to the redevelopment of, the public, and facilitating many of the major redevelopment south-east wing of the initiatives. Relevant activities include asbestos removal and building. refurbishment in the south-east (House of Representatives) wing, consistent with the government’s policy for public buildings, and the enhancement of OPH access and storage infrastructure. Undertaking all works in accordance with the requirements All such works were of relevant heritage legislation and the OPH Heritage undertaken in compliance Management Plan. with the requirements of the Building Code of Australia, relevant heritage legislation and the Heritage Management Plan.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 131 Table 12 continued Standard Performance OPH will ensure the widest possible access to collections by undertaking partnerships with other Commonwealth, state, territory and local government agencies by: Building partnerships and collaborating with relevant OPH through such agencies with regard to exhibitions, loans programs and measures as participating events. in forums, seeking loans and touring exhibitions built such partnerships in 2008–09. Working cooperatively with key APMC stakeholders to The Australian Prime improve access in key collecting institutions with significant Ministers Centre worked prime ministerial collections. closely and cooperatively with its stakeholders to achieve this goal. Working through HOCI, participate in the Federated Old Parliament House Discovery Service managed by the National Library of continued to work through Australia. This will enable web users to search for cultural HOCI, and plans are in information from the databases of all the national place to begin contributing collecting institutions and the Collections Australia data to the Libraries Network in a single search. Australia federated database in the course of 2009–10. OPH will engage strategically with Australian Government and Cultural Ministers Council key initiatives by: Actively engaging with the Collections Council of Australia While OPH did not engage through its key programs, initiatives and products as directly with the appropriate. Collections Council of Australia during 2008–09, it participated in a review of the Collections Australia Network, which included examination of the relationship between the network and the Collections Council. Working cooperatively with the minister, relevant areas of OPH worked closely with the portfolio (including the Department of the Prime its successive ministers Minister and Cabinet), as appropriate, and other national and across the portfolio to cultural institutions to effectively fulfil OPH’s role as achieve this goal. It also Australia’s major museum of political, parliamentary and hosts an annual meeting social history. of representatives from cultural institutions which held prime ministerial material.

132 Standard Performance OPH will undertake activities that will develop stronger links with the broader creative sector and assist it to develop and grow by: Delivering the APMC’s fellowships and summer During the year, holders of scholarships program. This brings both leading and 2007–08 fellowships and developing scholars to research and source the collections scholarships completed and programs of many of the national collecting their associated activities, institutions, including OPH. Applications for the 2008–09 and recipients of 2008–09 fellowships and scholarships closed at the end of fellowships and September 2008. scholarships were chosen and announced. All had commenced and completed their projects by 30 June 2009. APMC = Australian Prime Ministers Centre, EPBC Act = Environment Protection and Biodiversity Conservation Act 1999, HOCI = Heads of Cultural Institutions, OPH = Old Parliament House, PACER = Parliamentary and Civics Education Rebate

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 133 APPENDIX D AUSTRALIAN PRIME MINISTERS CENTRE RESEARCH ACTIVITIES

Table 13 Research fellows and summer scholars, 2008–09 Researcher Project Fellows Bird, Dr David The primary outcome of this research project will be a chapter entitled ‘The political thinking and practice of Joseph Archivist and school Lyons’ to be published in a manuscript dealing with Australian historian, Camberwell responses to the ideological challenges of the political Right Grammar School in the 1930s. Dr Bird will look at Lyons as an innovator both domestically and externally, with an interest in the politics of the ‘third way’. Bridge, Professor Carl The primary outcome of this research project will be a biographical study of former prime minister William (Billy) Head of Menzies Centre Morris Hughes. The study will be published as a short book in for Australian Studies, a series of studies on world leaders who negotiated the Treaty of Versailles in 1919. Lee, Dr David Dr Lee will conclude work on a biography of Stanley Melbourne Bruce which was commenced under a 2007–08 Director, Historical APMC Fellowship. The biography will examine his post prime Publications and ministerial career in particular, with a focus on Bruce as a Information Section, consistent internationalist. Department of Foreign Affairs and Trade Mein-Smith, Professor Why was John McEwen such a friend of New Zealand? The Philippa primary outcome of this research project will be two academic papers on the role of former prime minister John Professor of History and McEwen in developing Australia – New Zealand relationships, Director of New Zealand particularly the Australia – New Zealand Free Trade – Australia Research Agreement in 1965. Centre, University of Canterbury Piggott, Mr Michael Mr Piggott will undertake a bibliographic project to identify and describe collections in the Australian National University Former Archivist, official archives and the Noel Butlin Archives which directly University of Melbourne document Australian prime ministers up to Menzies. (now retired)

134 Researcher Project Richardson, Dr Nick Dr Richardson will prepare an academic conference paper outlining the background, implementation and impact of the Group News Editor, use of radio in the 1931 federal election campaign. This paper Leader Community will contend that radio helped to establish a new means of Newspapers interaction between the government and the nation, and that it was an essential element of Joe Lyons’ popular support. Rutland, Professor Professor Rutland will research the Australian role in the Suzanne human rights campaign for Soviet Jewry. The primary outcome of this project is a contribution to a book on the Chair, Department of Australian role in the human rights campaign for Soviet Hebrew, Biblical and Jewry. The book will focus in particular on the role played by Jewish Studies, prime ministers Fraser and Hawke, who strongly supported University of the campaign. Wurth, Mr Bob Mr Wurth will develop a web resource examining the personal associations between and and Author and John Curtin Tatsuo Kawai, Japan’s first minister to Australia. A particular Prime Ministerial focus will be the continuing relationship between the Curtin Library visiting scholar and Kawai families following the visit of Kawai to the Curtin for 2009 family home in July 1941. The web resource will be published on the John Curtin Prime Ministerial Library website. A small travelling exhibition and public lecture may also result from this research. Summer scholar Barrett Meyering, Ms Barrett Meyering was awarded a summer scholarship for Isabelle her project to prepare a guide to the policy speeches of all prime ministers and opposition leaders at federal elections Bachelor of Arts, from 1901 to 2001. Publication of the guide on the Old Honours in History, Parliament House website is planned for late 2009. Because University of Sydney Ms Barrett Meyering was also awarded an Summer Scholarship in 2008–09, she commenced her Australian Prime Ministers Centre scholarship in March 2009.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 135 Table 14 Programs delivered by 2007–08 fellows in 2008–09 Fellow Title and description Date and venue ’t Hart, Public lecture: A Strident Strategist: Billy Hughes 3 September Professor Paul at War 2008

Promotional description: ‘Discover the man House of behind the controversial conscription debate Representatives during the First World War—former Prime Chamber, Minister Billy Hughes. Join Professor Paul ’t Hart Old Parliament and colleague Matthew Laing from the Research House School of Social Sciences at ANU, as they discuss Hughes’s leadership style during the conscription crises.’ Lake, Public lecture: Mexico is the land of mystery and 11 September Professor Marilyn imagination— as colonial 2008 cosmopolitan House of Promotional description: ‘Follow the extensive Representatives and exotic travels of Alfred Deakin in the 1880s, Chamber, with Professor Marilyn Lake. Discover how Old Parliament Deakin’s travels paradoxically inspired his House cosmopolitanism while confirming his Anglo- Saxonism and growing support for the ‘White Australia’ policy.’ Shortis, John Performance: Prime Time—the Fellowship Show 19 October 2008 (with Moya Simpson) Promotional description: ‘Barton, Deakin, Kings Hall, Watson, Reid, Fisher, Cook, Bruce, Scullin— Old Parliament sounds like a list of Canberra suburbs— but the House names of our earliest Prime Ministers will be brought to life in this premiere performance by musical duo Shortis and Simpson.’

136 APPENDIX E STAFFING

This section provides statistics on staffing, including numbers, gender, locations and salaries, as stipulated in the Requirements for annual reports for departments, executive agencies and FMA Act bodies. All staff were employed in the Australian Capital Territory.

Table 15 Staff members, by classification, gender and employment status, at 30 June 2009 Full-time Part-time Casual Total F M Total F M Total F M Total APS3 5 1 6 7 4 11 8 1 9 26 APS4 3 4 7 3 1 4 11 APS5 7 2 9 1 1 10 APS6 7 4 11 1 1 2 13 EL1 7 2 9 1 1 10 EL2 4 4 8 8 PAO3 1 1 1 SESB1 1 1 2 2 Total 35 18 53 12 7 19 8 1 9 81 APS = Australian Public Service level, EL = Executive Level, PAO = Public Affairs Officer level, SESB = Senior Executive Service Band

Figures in Tables 15 and 16 do not include the position of Director, whose remuneration is determined by the minister with advice from the Remuneration Tribunal.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 137 Table 16 Full-time equivalent staff members at 30 June 2009 Female Male Total APS3 17.4 5.1 22.5 APS4 5.1 4.6 9.7 APS5 7.0 2.8 9.8 APS6 7.8 4.6 12.4 EL1 7.5 2.0 9.5 EL2 4.0 4.0 8.0 PAO3 1.0 1.0 SESB1 1.0 1.0 2.0 Total 50.8 24.1 74.9 APS = Australian Public Service level, EL = Executive Level, PAO = Public Affairs Officer level, SESB = Senior Executive Service Band

Table 17 Terms and conditions of staff members at 30 June 2009 December 2007 July 2008 Individual Australian s. 24(1) determination s. 24(1) determination s. 24(1) determination Workplace Agreement APS3 5 21 APS4 7 4 APS5 3 7 APS6 8 5 EL1 8 1 1 EL2 6 1 1 PAO3 1 SESB1 2 Total 38 39 4 APS = Australian Public Service level, EL = Executive Level, PAO = Public Affairs Officer level, SESB = Senior Executive Service Band

138 Table 18 Salary ranges available under collective agreements and general s. 24(1) determinations at 30 June 2009 Minimum ($) Maximum ($) APS1 36,589 41,112 APS2 43,578 46,193 APS3 47,738 52,162 APS4 53,731 57,179 APS5 58,713 62,285 APS6 64,156 72,875 EL1 78,903 89,026 EL2 94,527 117,000 SESB1 123,000 139,000

APS = Australian Public Service level, EL = Executive Level, SESB = Senior Executive Service Band Notes: These are the salary ranges available to employees under determinations made under s. 24(1) of the Public Service Act 1999 as part of machinery of government changes in December 2007 and July 2008. They also include salary ranges for individual s. 24 determinations. While no OPH staff were on Australian Workplace Agreements in 2008–09, five non-SES officers were entitled to conditions specified in pre-existing AWAs.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 139 APPENDIX F FREEDOM OF INFORMATION

Section 8 of the Freedom of Information Centre research and scholarship Act 1982 (FOI Act) requires each Australian program; and documents relating to Government agency to publish detailed the development and maintenance of information about the way it is organised, exhibitions, visitor programs, its powers, the kinds of decisions it makes, collection development and the documents it holds, the way members maintenance, interpretation of the of the public can obtain access to these site and conservation and documents and any arrangements for maintenance of the building and its public involvement in the work of the heritage values agency. • Parliamentary—briefing documents, ministerial submissions, policy This annual report includes information advice and ministerial about the organisation and major functions correspondence of Old Parliament House. The following statement supplements the general • Public—promotional and visitor information provided elsewhere in this information on the Museum of annual report. Australian Democracy at Old Parliament House and its programs. Information about the agency Facilities for access Relevant information regarding Old Parliament House’s functions, organisation Other than promotional material which is and operations is contained elsewhere in made available on the premises, no formal this annual report. arrangements exist for physical access to Old Parliament House documents. A Powers number of promotional documents and planning documents, such as the Old Parliament House makes decisions Corporate Plan and Heritage Management that affect members of the public. These Plan, are made available for electronic decisions are made having regard to the access through the agency’s website. Heritage Management Plan 2008–13 and the Collection Management Policy. Procedures and contact details

Categories of documents Information about freedom of information requests can be obtained from the FOI Old Parliament House holds a large range Contact Officer. Decisions on whether of documents in the following categories: original documents or copies will be made available will be made in consultation with • General policy—administrative files, the applicant. consultants’ reports, memorandums of understanding, agreements, Members of the public seeking access to submissions, guidelines for documents under the FOI Act should make programs, financial records, staffing a request in writing to the agency. records, Chief Executive’s Requests should include contact details Instructions, and tender evaluations and an Australian address to which and contracts notifications can be posted, and should be • Specific—Advisory Council records; addressed to: the Australian Prime Ministers

140 Freedom of Information Contact Officer Applications received in 2008–09

Old Parliament House The agency did not receive any applications PO Box 7088 under the FOI Act during 2008–09. The CANBERRA BC ACT 2610 agency also did not receive any requests for review by the Administrative Appeals Phone: (02) 6270 8171 Tribunal during 2008–09. Fax: (02) 6270 8235 Email: [email protected]

No initial fees apply for lodging FOI applications, but charges may apply for costs associated with processing applications.

Arrangements for outside participation The Old Parliament House Advisory Council’s views are sought on a wide range of issues and taken into account in the development of policy, procedures and programs.

The Heritage Management Plan requires agency management to maintain ongoing consultation with community and government bodies regarding any proposed actions that would affect the site’s heritage values.

The agency also liaises with relevant groups and organisations on key common issues, policies and programs, as appropriate. In particular, an Expert Advisory Panel exists to assist in the future development of the Australian Prime Ministers Centre.

Visitors are also encouraged to provide feedback on their experiences, and their comments are taken into account in planning and developing programs.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 141 APPENDIX G OCCUPATIONAL HEALTH AND SAFETY

This appendix addresses the annual Training was provided for health and safety reporting requirements set out for representatives, first aid officers, fire Commonwealth agencies in s. 74 of the wardens and harassment contact officers. Occupational Health and Safety Act 1991 Strategies and training to enhance (OH&S Act). workplace safety were implemented.

Arrangements It is likely that the absence of compensation claims from staff in 2008–09 The agency’s Health and Safety was an outcome of these measures. Management Arrangements were developed, approved and implemented Incidents and investigations during the year in accordance with the OH&S Act and in consultation with all Five accidents were reported to Comcare, employees. An OH&S Policy was and one to Comcover, under s. 68 of the established and implemented, and health OH&S Act. and safety workplace representatives were No investigations were carried out or appointed. notices given under ss. 29, 46 and 47 of the The OH&S Committee was established and OH&S Act. met three times in 2008–09. The committee reports regularly to the Executive Management Group and to all staff, and publishes the minutes of its meetings on the intranet. Vacancies for health and safety representatives were filled in accordance with the OH&S Act.

Measures The agency continued to promote a supportive working environment by providing staff access to the Employee Assistance Program. All employees and volunteers were offered free influenza vaccinations: 56 employees and volunteers chose to receive the vaccination. Three employees accepted the offer of workstation assessments.

142 APPENDIX H ECOLOGICALLY SUSTAINABLE DEVELOPMENT

This appendix addresses the annual considerations that have shaped decision reporting requirements contained in making and development in Australia. s. 516A of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC The agency’s heritage management Act) The EPBC Act identifies five core framework, including the Heritage principles of ecologically sustainable Management Plan and the Heritage development (ESD): Actions Committee, ensures that the principles of ESD are considered when the • Decision-making processes should agency makes decisions that may affect effectively integrate both long-term the heritage values and environment of the and short-term economic, building and its surroundings. environmental, social and equitable considerations. In 2008–09, Old Parliament House commenced development of a new • Lack of full scientific certainty should Environmental Policy. When finalised and not be used as a reason for adopted, the principles of this policy will postponing measures to prevent assist environmental performance and environmental degradation. contribute to minimising adverse • The present generation should environmental impacts, while still meeting ensure that the health, diversity and heritage responsibilities. This will be a first productivity of the environment is step in establishing an environmental maintained or enhanced for the management system (EMS) which will benefit of future generations. eventually align Old Parliament House policies and practices with the • The conservation of biological international standard ISO 14001. diversity and ecological integrity should be a fundamental Figure 11 lists measures which Old consideration in decision making. Parliament House adopted in 2008–09 to • Improved valuation, pricing and minimise the impact of its activities on the incentive mechanisms should be environment. promoted.

Old Parliament House’s outcome and outputs contribute to ESD both by conserving and maintaining unique heritage assets for future generations and by promoting awareness of the economic, environmental, social and equitable

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 143 Figure 11 Environmental measures adopted in 2008–09 Office light, power The Building Services Section is responsible for building and central services management and ensures that building operations are effectively managed to gain maximum operational energy performance and meet the Australian Government’s energy intensity targets set out in the 2006 Energy Efficiency in Government Operations Policy. The Capital Projects Section is responsible for building development and must ensure all major refurbishments of Old Parliament House meet the minimum energy performance standard set out in the policy.

Old Parliament House:

• ensures that non-essential lights are switched off at appropriate times or when not in use • uses curtains or blinds at appropriate times to maximise the effectiveness and efficiency of air conditioning and heating systems. Appliances and The purchase of energy-efficient appliances and office office equipment equipment, such as computers, fridges and photocopiers, plays an important role in achieving a 4.5-star Australian Building Greenhouse Rating for office light and power. To maximise energy efficiency, the agency applies the following principles:

• where practical, purchase equipment that has an Energy Star standard of 4-star or better • use energy management options that enable office equipment to power down when not in use • energy-intensive or unapproved electrical items will not be allowed for personal use • personal computers and monitors will be shut down at the end of each day and in extended non-use periods • recycled-paper toilet paper will be used. Water conservation Old Parliament House has introduced water-saving devices in the building’s showers and hand basins. Old Parliament House:

• introduces other water conservation measures where possible, having regard to heritage responsibilities • complies with local government water restriction policies and plans.

144 APPENDIX I AGENCY AND OUTCOME RESOURCES

Table 19 Agency Resource Statement, 2008–09 Actual available Payments made Balance remaining appropriation 2008–09 2008–09 2008–09 $’000 $’000 $’000 (a) (b) (a–b) Ordinary Annual Services¹ Departmental S. 32 transfer of agency function 1,9061 – 1,906 Departmental outputs 10,4072 9,946 461 Departmental outputs 4,4553 4,455 – S. 31 relevant agency receipts 240 – 240 Total 17,008 14,401 2,607 Administered expenses Outcome 1 – – – Total – – – Total ordinary annual services A 17,008 14,401 2,607 Other services² Administered expenses New administered expenses Outcome 1 – – – Total – – – Departmental non-operating S. 32 transfer of agency function 2064 102 104 Equity injections 6195 362 257 Previous years’ outputs - Total 825 464 361 Administered non-operating Administered assets and liabilities 11,777 11,777 – FMA s. 32 Transfer of agency function – Depreciation funding 11,2536 6,801 4,452 Appropriation under FMA Act section 30A for GST funding 1,720 1,720 – Total 24,750 20,298 4,452 Total other services² B 25,575 20,762 4,813 Total available annual appropriations 42,583 35,163 7,420 Total resourcing and payments 42,583 35,163 7,420 Total net resourcing for agency 42,583 35,163 7,420

1 A section 32 was signed with DEWHA transferring agency funding.

2 A section 32 was signed on 3 July 2008 with DEWHA to transfer $9.500 million. A second section 32 was signed on 24 October 2008 with DEWHA to transfer $0.907 million.

3 Appropriation Bill (No.3) 2008–09 includes $2.987 million for the establishment as an Executive Agency (including improved education and public programs) and $1.468 million adjustment to appropriations.

4 A section 32 was signed on 24 October 2008 with DEWHA transferring $0.206 million in capital funding.

5 Appropriation Bill (No. 4) 2008–09 represents the equity injection for OPH–establishment as an executive agency.

6 A section 32 was signed on 24 October 2008 with DEWHA transferring $9.157 million in administered funding. A second section 32 was signed on 14 May 2009 with DEWHA to transfer $2.096 million.

Note: All figures are GST inclusive.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 145 Table 20 Resources for Outcome 1, 2008–09

Expenses Budget Actual 2008-09 2008-09 Variation $'000 $'000 $'000

Output Group 1.1 Administered expenses Ordinary Annual Services 2,137 2,204 (67) Departmental expenses Ordinary Annual Services 7,029 7,022 7 Total expenses for Outcome 1 9,166 9,226 (60)

Output Group 1.2 Administered expenses Ordinary Annual Services 355 1 16 239 Departmental expenses Ordinary Annual Services 7,889 7,882 7 Total expenses for Outcome 1 8,244 7,998 246

Program 1: Old Parliament House Administered expenses Ordinary Annual Services 2,492 2,320 172 Departmental expenses Ordinary Annual Services 14,918 14,904 14 Total expenses for Outcome 1 17,410 17,224 186

2008–09 2008–09 2009–10 Average staffing level (number) 82 74.9 82

Note: The departmental expenses budget includes services received free of charge of $56.

146 APPENDIX J GRANT PROGRAMS AND CONSULTANCY SERVICES

This section provides statistics on grant programs and consultancies, as stipulated in the Requirements for annual reports for departments, executive agencies and FMA Act bodies.

Grant programs Old Parliament House managed no grant programs, and so made no grants, in 2008–09.

Consultancy services Table 21 provides details of all consultancy contracts let by the agency in 2008–09 to the value of $10,000 or more (inclusive of GST).

One consultant, Colmar Brunton Pty Ltd, has also been included in Appendix K, Advertising and market research, because it is a market research organisation.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 147 Table 21 Consultancy contracts let to the value of $10,000 or more, 2008–09 Consultant Description Price including Selection Justificationb name GST ($) processa Eric Martin and South-east wing 66,000 Panel B Associates redevelopment— architectural services HBA Consulting Workplace relations 33,000 Select B advice Eric Martin and Education Precinct 30,800 Panel B Associates Project GHD Pty Ltd Rear verandah 30,000 Panel B project—architectural services International External render repairs 24,300 Panel C Conservation assessment Services Sheehan and Accounting advice and 13,200 Direct B Associates Pty assistance sourcing Ltd Professor Expert review of 10,000 Direct B Graeme interpretive framework sourcing Davison for redevelopment Total 207,300

GST = goods and services tax a Explanation of selection process terms drawn from the Commonwealth Procurement Guidelines (December 2008). Open tender: A procurement procedure in which a request for tender is published inviting all businesses that satisfy the conditions for participation to submit tenders. Public tenders are generally sought from the Australian Government AusTender internet site. Select tender: A procurement procedure in which the procuring agency selects which potential suppliers are invited to submit tenders. This procurement process may only be used under certain defined circumstances. Direct sourcing: A form of restricted tendering, available only under certain defined circumstances, with a single potential supplier or suppliers being invited to bid because of their unique expertise and/or their special ability to supply the goods and/or services sought. Panel: An arrangement under which a number of suppliers, initially selected through an open tender process, may each supply property or services to an agency as specified in the panel arrangements. Quotes are sought from suppliers that have pre-qualified on the agency panels to supply to the government. This category includes standing offers and supplier panels where the supply of goods and services may be provided for a predetermined length of time, usually at a pre-arranged price. b Justification for decision to use consultancy: A—skills currently unavailable within agency B—need for specialised or professional skills C—need for independent research or assessment.

148 APPENDIX K ADVERTISING AND MARKETING RESEARCH

This appendix addresses the annual reporting requirements contained in s. 311A of the Commonwealth Electoral Act 1918.

The total payment by Old Parliament House to advertising and market research organisations in 2008–09 was $600,517 and comprised payments to:

• advertising agencies • market research organisations • media advertising organisations.

Table 21 lists the individual payments of more than $10,900 (inclusive of GST) made in 2008–09.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 149 Table 22 Payments of more than $10,900 for advertising and market research, 2008–09 Name Type of organisation Purpose Amount ($) Colmar Brunton Pty Ltd Market research Conduct an online 77,000 organisation research survey hma Blaze Pty Ltd Media agency Book media 221,181 placement for advertising campaign Icelab Pty Ltd Website development Develop public 16,908 agency relations campaign website Pulse Communications Public relations Develop and Conduct 122,583 Pty Ltd agency What’s on Your Mind? promotional campaign ORIMA Research Pty Ltd Market research Provide research 10,970 organisation services for Museum of Australian Democracy television advertising ZOO Communications Advertising agency Provide graphic 162,845 Pty Ltd design and creative development of advertising and branding campaigns

150 REFERENCES GLOSSARY AND ABBREVIATIONS LIST

AARNet Australian Academic Record Network ANU Australian National University APMC Australian Prime Ministers Centre APS Australian Public Service AWA Australian Workplace Agreement Commonwealth The Commonwealth Heritage List, established under the Heritage List Environment Protection and Biodiversity Conservation Act 1999, comprises natural, Indigenous and historic heritage places which are either entirely within a Commonwealth area, or outside the Australian jurisdiction and owned or leased by the Commonwealth or a Commonwealth Authority, and which the Heritage Minister is satisfied have one or more Commonwealth Heritage values. The list can include places connected to defence, communications, customs and other government activities. curtilage The grounds of a building. The curtilage of Old Parliament House comprises the area bounded by the centre lines of King George Terrace, Terrace and Parliament Square in Parkes. DCITA Department of Communications, Information Technology and the Arts DEWHA Department of the Environment, Water, Heritage and the Arts EMG Executive Management Group EMS environmental management system EPBC Act Environment Protection and Biodiversity Conservation Act 1999 ESD ecologically sustainable development fabric The materials of which a building is constructed. FMA Act Financial Management and Accountability Act 1997 FOI Act Freedom of Information Act 1982 FTE full-time equivalent GST goods and services tax

152 heritage values Heritage values identify what is significant or outstanding against the National Heritage List, Commonwealth Heritage List or other criteria. Heritage values include any element of a place’s natural and cultural environment that has aesthetic, scientific and social or other significance, for current and future generations. HOCI Heads of Cultural Institutions Hon, the The Honourable—A title that is accorded to the holders of certain Commonwealth offices, including ministers and former ministers. ICT information and communications technology KPI Key performance indicator National Heritage The National Heritage List lists places of outstanding heritage List significance to Australia. It includes natural, historic and Indigenous places that are of outstanding national heritage value to the Australian nation. OH&S occupational health and safety OH&S Act Occupational Health and Safety Act 1991 OPH Old Parliament House PACER Parliament and Civics Education Rebate Rt Hon, the —A title that is accorded to certain senior Commonwealth ministers who were appointed members of the United Kingdom Privy Council. SES Senior Executive Service SMG Senior Management Group south-east wing A portion of the Old Parliament House building that adjoins the House of Representatives, on the south-east side of the building. It is not part of the original 1927 building, but was added in stages, beginning in the 1940s.

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 153 COMPLIANCE INDEX

Letter of transmittal iii Table of contents v–vii Index 158 Abbreviations/glossary 152–153 Contact officer 126 Internet home page address and internet address for report ii Review by the Director 2–4 Departmental overview Overview description 6–12 Role and functions 6 Organisational structure 10–11 Outcome and output structure 12 Variation to output structure None to report Portfolio structure n/a Report on performance Review of performance during the year in relation to outputs and 17–50 contribution to outcomes Actual performance in relation to performance targets set out in PBS/ See outcome PAES and output reports Purchaser–provider arrangements 16 Variation to performance targets None to report Narrative discussion and analysis of performance See outcome and output reports Factors, events and trends influencing departmental performance See outcome and output reports

154 Significant changes in nature of principal functions/services 6 Performance against service charter customer service standards, 128–133 complaints data, and the agency’s response to complaints Social justice and equity impacts 63–64 Discussion and analysis of the department’s financial performance 68–70 Discussion of any significant changes from the prior year or from None to report budget Summary resource statement and summary resource tables by 145–146 outcomes Post 30 June 2009 developments 16 Management and accountability Corporate governance 52–59 Statement of the main corporate governance practices in place 52–59 Names of the senior executive and their responsibilities 11 Senior management committees and their roles 53–56 Corporate and operational planning and associated performance 52–53, 57–58 reporting and review Approach adopted to identifying areas of significant financial or 58 operational risk and arrangements in place to manage risk Certification by agency head that the agency complies with the iii Commonwealth Fraud Control Guidelines Policy and practices on the establishment and maintenance of 59 appropriate ethical standards How nature and amount of remuneration for Senior Executive Service 59, 61 employees is determined External scrutiny 60 Significant developments in external scrutiny None to report Judicial decisions and decisions of administrative tribunals 60 Reports by the Auditor-General, a parliamentary committee or the 60 Commonwealth Ombudsman Management of human resources Assessment of effectiveness in managing and developing human 61 resources to achieve departmental objectives Workforce planning, staff turnover and retention 61 Training and development undertaken and its impact 61–62 Occupational health and safety performance 62, 142 Productivity gains n/a Statistics on staffing 137–139 Collective agreements, determinations, common law contracts and 61 AWAs Performance pay 59, 61

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 155 Purchasing 66 Assets management 65–66 Consultants and competitive tendering and contracting 147–148 ANAO access clauses 66 Contracts exempt from reporting on AusTender 66 Commonwealth Disability Strategy 63–64 Financial statements 71–123 Other information Occupational health and safety 142 Freedom of information 140–141 Advertising and market research 149–150 Ecologically sustainable development and environmental performance 143–144 Grant programs 147 Correction of material errors in previous annual report None to report

156 INDEX abbreviations, 152–153 Australia’s Prime Ministers (exhibition access, disability, 19, 26, 63 and website), 40, 42 accountability; see audit; external scrutiny; Beyond Reasonable Drought (exhibition), governance arrangements; 35, 36, 39 management and accountability Billy Hughes at War (exhibition), 35, 36, 38, 39 acquisitions, collection, 28–30, 56 Braille signage, 26, 63 Acquisitions Committee, 56 branding, Museum of Australian Democracy, acronyms, 152–153 26, 37, 44 administered finances, 70 Business Continuity Plan, 10, 52, 58 see also financial performance; resource Business Plan, 56, 65 statement, agency Cabinet-in-Confidence Decision Theatre, 40, Advanced Workplace Skills Program, 60, 62 44, 63 advertising expenditure, 149–150 case study, 41 Advisory Council, OPH, 3–4, 9, 53 Calwell collection, case study, 32 membership, 127 Canberra Convention Bureau, 44 agency role change in, 2, 6, 9, 28, 44 Capital Works Program 2008–09, 10, 17, appendices, 126–150 19–26, 26 assets management, 65–66 case studies see also heritage management Calwell and Killen collections, 32 At a Crossroads (theatrical performance), 38 Decision Theatre—Cabinet-in-Confidence, 41 audience expectations, research on, 43–44 Fisher pen, 33 see also feedback, visitor Museum launch, 45 audio equipment, enhancement of, 19 refurbishment of south-east wing, 25 audit, 10, 54, 58 casual staff, 61, 137 see also Australian National Audit Office; caterers’ staff office area, refreshment of, 19 external scrutiny charter Audit Committee, 54, 58 Advisory Council, 9 Australian Capital Territory Constitutional service, 16, 128–133 Convention, 37 Chief Executive’s Instructions, 52, 56 Australian Capital Territory (Planning and Land Civics and Citizenship learning outcomes, Management Act) 1988, 18 programs for, 43 Australian Capital Tourism, 44 see also Parliamentary and Civics Australian Democracy—More than 2,000 Years Education Rebate in the Making (exhibition), 40, 63 Code of Conduct, Australian Public Service, 59 Australian National Audit Office, 58 collection management, 10, 26–33 audit report, 69, 72–73 case studies, 32, 33 Australian Prime Ministers Centre, 14, 37, 42 see also heritage management fellows and scholars programs, 10, 37, 38, Collection Management Policy, 18, 27, 28 42, 134–136 Commonwealth Disability Strategy, 63–64 Australian Public Service Code of Conduct, 59 Commonwealth Fraud Control Guidelines, 59 Australian Public Service Values, 59 Commonwealth Heritage List, 4, 17 Australian Workplace Agreements, 61 Commonwealth Procurement Guidelines, 26, 66

158 communications technology; see information Disability Discrimination Act 1992, 62 and communications technology Disability Strategy, Commonwealth, 63–64 Companion Card program, 63 disabled access, 19, 26, 63 competitive tenders, 66 Disaster Management Plan, 58 compliance index, 154–155 Downstairs Gallery, delay of work on, 24 Conservation Works Program, 20–24 ecologically sustainable development report, consultants, 66, 147–148 143–144 contact information education activities, 37, 43 agency, 126 see also school programs; visitor programs freedom of information, 141 and activities contracted services, 26 Electoral Education Centre area, refreshment of, 19 see also consultants employment terms and conditions, 61, 138 ‘controlled action’ under EPBC Act, 18, 24 enterprise agreement, negotiation of, 61 cooling tower enclosure, proposal for, 18, 24 Environment Protection and Biodiversity corporate governance; see governance Conservation Act 1999, 10, 52 arrangements conservation requirements under, 17, 18, 24 Corporate Plan, 56 performance report, 143–144 corporate services, 10 ethical standards, 59 Corridors of Power (exhibition), 36 events program, 37–38 courtyard and garden, protection of, 23 see also visitor programs and activities Cultural Management Development Program, Executive Agency 60, 62 establishment as, 2–3, 53, 60, 61, 68 curriculum resources, online, 43 Executive Management Group, 10–11, 58 Deakin University, loan of items, 31 committees, 53, 54 Decision Theatre—Cabinet-in-Confidence, exempt contracts, 66 40, 44, 63 exhibitions case study, 41 development of, 10 Decision Theatres (exhibition), 40 permanent, Museum of Australian Department of Communications, Information Democracy, 39–41 Technology and the Arts, 9, 61 temporary, 34–37 Department of the Environment, Water, Heritage see also visitor programs and activities and the Arts, 9, 53, 61, 65 external render, structural integrity of, 23 referral of heritage action proposals to, 18, 24 external scrutiny, 60 Department of the Prime Minister and Cabinet, feedback, visitor, 3, 49 10, 53, 60, 65 see also audience expectations, research on development and training, staff, 60, 61–62 fellowships see also training Australian Prime Ministers Centre, 37, 42 developments since 30 June 2009, 16 134–136 Director female staff, 137, 138 overview, 2–4 remuneration, 59, 61 role and functions, 2–4

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 159 Financial Management and Accountability Act Conference, 62 1997 (FMA Act), 52, 56, 58 House of Representatives, refreshment actions, financial performance 18, 19 statements, 71–123 Human Impact Management Program, 18 summary, 68–70 human resource management, 10, 60–64 see also resource statement, agency IMAGE professional development sessions, 62 fire services and storage, upgrading of, 19 income and expenditure, agency, 69–70 Fisher Government, commemoration of, 38 see also financial performance; resource Fisher pen, case study, 33 statement, agency Flinders University Library, loan of items, 31 independent audit report, 69, 72–73 focus groups, as market research tool, 44 information and communications technology fraud control, 10, 52, 59, 61 services, 10, 65 Fraud Control Plan, 59 Insights tour, 42, 44 Fraud Risk Plan, 59 internal audit, 10, 58 Freedom of Information Act 1982, 52 see also Australian National Audit Office; report, 140–141 external scrutiny French Revolution halberd, 27 Interpretation Plan, 50 full-time staff, 61, 137–138 key performance indicators; see performance funding, agency, 68–70 indicators see also financial performance; resource Killen collection, case study, 32 statement, agency kitchen, conservation of, 19 gender, staff, 137, 138 Leader of the Opposition’s Office (exhibition), 40 George Washington’s Estate and Gardens Mount learning and development, staff, 60, 61–62 Vernon Ladies’ Association, loan of items, 31 see also training Getting it Together: Colonies to Federation ‘Learning Opportunities and Museums—Key (online curriculum resource), 43 Issues’ conference, 62 glossary and abbreviations, 152–153 legislative requirements, 26 governance arrangements, 3, 10, 52–59 for care of heritage listed sites, 3, 10, 17, 18, 24 framework, 8 letter of transmittal, iii see also management and accountability Life Cycle Cost Plan, 19, 20, 65–66 Governing Council; see Advisory Council lifts, upgrading of, 19, 26, 63 grant programs and consultancy services, Little Builders (tour), 38 147–148 Living Democracy—The Power of the People grievances mechanisms, 63 (exhibition), 40 Hands on Democracy (exhibition), 40, 63 loans, inward, 22, 31 Hansard, 42 machinery of government changes, 2–3, 61 Heritage Actions Committee, 18, 55 male staff, 137, 138 heritage awareness training, 18, 19 management and accountability, 52–66 heritage management, 10, 17–24, 50, 65 management committees, 53–56 see also collection management ‘Management to Leadership’ course, 62 Heritage Management Plan, 17–18, 19, 50, 65 market research, for new program delivery, History Teachers of Australia National 43–44, 49

160 expenditure, 149–150 training, 61, 62 McFarlane Prize for Excellence in Australian Occupational Health and Safety Act 1991, 26, 52 Web Design, 39 performance report, 142 mechanical services, upgrading of, 19 Occupational Health and Safety Committee, memorandum of understanding 55, 62 Australian Institute of Aboriginal and Torres Occupational Health and Safety Policy, 26, 62 Strait Islander Studies, 58 Office of the Leader of Opposition, Department of the Prime Minister and reconstruction of, 23 Cabinet, 10, 65 Old Parliament House Advisory Council, 3–4, National Archives of Australia, 42 9, 53 National Library of Australia, 27 membership, 127 Minor Works Panel, 19 ongoing staff, 61, 137–138 mission, values and objectives, 7 online community, for market research, 43–44 Model United Nations Assembly, 37 online facilities, 38–39, 43, 63 Mrs Prime Minister—Public Image, Private Lives Opposition Party Room, reconstruction of, 23 (exhibition), 35, 36 Opposition Party Room and Leader of the Multimedia and Publication Design Awards, Opposition’s Office (exhibition), 40 Museums Australia, 39 oral history interviews, preservation of, 27 Museum of Australian Democracy, 34 organisational role branding of, 26, 37, 44 change in, 2, 6, 9, 28, 44 establishment as, 2, 6, 9, 28 organisational structure, 10–11 launch, case study, 45 outcome and outputs structure, 12 new program content, 39–42, 50 Output 1.1 Museums Australia Education National key performance indicators, 12, 15, 17 Network, 62 performance summary, 17–26 submission on history curriculum, 37 resources, 146 Museum Victoria, loan of items, 31 Output 1.2 National Capital Attractions Association, 44 key performance indicators, 12, 16, 26 National Capital Authority, 18, 24 performance summary, 26–50 National Curriculum Board, proposed national resources, 146 history framework, 37 outputs and outcome structure, 12 National Farmers’ Federation Flag, 27 outreach, online, 38–39 National Heritage List, 4, 17 overview National History Challenge 2008, agency, 6–12 sponsorship, 37 Director’s, 2–4 National Museum of Australia, loan of items, 31 Parliamentary and Civics Education Rebate, National Portrait Gallery, 3, 6, 47, 48 37, 48 National Rivers Conference, 37 Parliamentary Papers, 42 non-ongoing contracts, 60, 61 part-time staff, 137 objectives, mission and values, 7 payroll services, 10, 60 occupational health and safety, 10, 26, Performance and Development Scheme, 62–63,142 56, 60, 61

OLD PARLIAMENT HOUSE ANNUAL REPORT 2008–09 161 performance indicators resource statement, agency, 145–146 Output 1.1, 12, 15, 17 see also financial performance Output 1.2, 12, 16, 26 risk management, 10, 52, 58 performance pay, 59, 61 Risk Management Plan, 58 performance report, 14–50 role see also Output 1.1; Output 1.2 Advisory Council, 9 permanent exhibitions, Museum of Australian agency, change in, 2, 6, 9, 28, 44 Democracy, 39–41 director, 10 Physical Assets Management Policy, 65 Executive Management Group, 10–11 planning activities, 52–53, 57–58 roof access equipment, upgrading of, 19 Portfolio Additional Estimates Statements, 68 safety standards, compliance with, 26 see also 2008–09 Portfolio Additional see also occupational health and safety Estimates Statements salaries; see remuneration Portfolio Budget Statements, 68 scholarships, 10, 42, 135 see also 2008–09 Portfolio Additional school programs, 37, 38 Estimates Statements heritage awareness training, 19 Powerhouse Museum, loan of items, 31 visitation levels, 48 ‘Prime Facts’ (information leaflets), 42 see also visitor programs and activities Prime Minister and Cabinet Portfolio, 2, 9 Security Advisor, 59 prime ministerial material, access to, 42 Senate chamber, 18 Prime Time (musical show), 38 Senate Press Gallery offices, refurbishing of, 19 procurement, 66 Senior Executive Service remuneration, 59, 61 protective security, 59 senior management committees, 53–56 public awareness campaign, 44 Senior Management Group, 53, 54, 58 public programs and activities; see visitor Seniors Week debate, 38 programs and activities service charter, 16, 128–133 Public Service Act 1999, 10, 52, 56, 59, 61 south-east wing, refurbishment of, 2, 18, 23, purchaser–provider arrangements, 16 24, 70 purchasing, 66 case study, 25 Put Yourself in the Picture (exhibition), 36 staff and staffing issues, 60–62 rebranding activities, 26, 37, 44 statistics, 137–139 recruitment policies, review, 60 Statement of Heritage Significance, 17 Redevelopment Exhibition (exhibition), 36 statistics redevelopment initiatives, 24–25 staff, 137–139 reference services, 42 visitors, 46–49 referrals under the EPBC Act, 18 stocktake, collections, 26, 28 refurbishment of south-east wing, 2, 18, storage facilities, collections, 27 23, 24, 70 Strangers Gallery, delay of work on, 24 case study, 25 strategic planning, 52 remuneration, 139 see also planning activities senior executive, 59, 61 structure, organisational, 10–11 see also performance pay summer scholarship program, 42, 135

162 teachers, professional development activities ‘Values in Action: shaping positive futures’ (conference), 62 for, 37 visitor programs and activities, 26, 34–50 ‘Teaching History with Fiction and Teaching attendance at, 3, 36, 37, 46–49 Fiction with History’ (seminar), 62 expectations, research on, 43–44 temporary exhibitions, 34–37 visitor satisfaction, 3, 49 theatre, as an interpretive tool, 38 Visitor Services staff, 44 The Franklin River Debate volunteers, 10, 38, 43, 44 (education program), 43 Walter Turnbull, 58 touring exhibitions, 36, 37 website, 63 Tourism Industry Council (ACT and Region), 44 upgrade, 39, 65 tours, self-guided, 42 visits to, 38–39 training, 58, 61–62, 63 What’s on Your Mind? (web-based project), heritage awareness, 18, 19 39, 44 volunteer, 45, 63 Whispers in the Corridors (self-guided tour), 43 transmittal letter, iii Whistleblower Policy and Procedures, 59 2008–09 Business Plan, 56 Who’s the Boss? (education program), 43 2008 McFarlane Prize for Excellence in workforce planning, 60, 61 Australian Web Design, 39 Workplace Harassment Guideline, 59 2009 Multimedia and Publication Design Works in Progress (conference), 62 Awards, Museums Australia, 39 Worldwide Web Consortium Web Content 2008–09 Portfolio Additional Estimates Accessibility Guidelines, 63 Statements, 3, 14, 17, 26, 69 underfloor lighting, enhancement of, 19 uniforms, as branding, 44 Universal Declaration of Human Rights forum, 38 valuation, of collection, 28, 65 values, mission and objectives, 7

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