Information Systems Used in:

Information Systems Used in By:- Abhishek Gupta Ramjiyani Kalpesh Ram Narayan Apra Bisht Varun Bakshi

Brief Introduction about ICICI:

Brief Introduction about ICICI ICICI Bank( Industrial Credit and Investment Corporation of India) is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010. The Bank has a network of 2,510 branches and 5,808 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India

History:

History ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. ICICI Bank was originally promoted in 1994 by ICICI Limited. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998.

Board of Directors:

Board of Directors Mr.K.V . Kamnath , Chairman Ms. Chanda D. Kochhar , M.D and C.E.O Mr. N.S Kannan,Executive Director and C.F.O

Board of Directors:

Board of Directors Mr. K Ram Kumar Mr. Rajeev Sabharwal Mr. Sridar Iyengar Mr. Homi R. Khusrokhan Dr. Anup K. Pujari Mr. M.S. Ramachandran Dr. Tushaar Shah Mr. M.K. Sharma Mr. V. Sridar Mr.Prem V Watsa

Objective of ICICI Bank:

Objective of ICICI Bank To create a development financial institution for providing medium- term and long-term project financing to Indian businesses.

Services Provided by ICICI Bank :

Services Provided by ICICI Bank In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services. Deposits Loans Investments Credit and Debit Cards Insurance Online Services

Deposits:

Deposits Savings Account Fixed Deposit Life Plus Senior Citizen Services Young Stars Savings Account Special Savings Account

Loans:

Loans Home Loans Personal Loans Car Loans Commercial vehicle Loans Farm Equipment Loans Business Installment Loans

Cards:

Cards Credit Card Debit Card Travel Card Prepaid Cards Corporate Cards

Online Services:

Online Services Bill Payment Funds Transfer Ticket Booking Share Trading Prepaid Mobile Recharge Shopping I-Tax.

ORGANIZATION STRUCTURE:

ORGANIZATION STRUCTURE The organization is structured into the following principal groups: Retail Banking Group Wholesale Banking Group International Banking Group Global Markets Group Corporate Centre Human Resources Management Group Global Operations and Middle Office Groups Customer Services Group Information Technology Group Global Infrastructure & Administration Group

AWARDS: :

AWARDS: “ House of the Year “ by Asia Risk magazine “ Best Domestic Bank ” (India) and “Best Derivative House ” (India) by Asset Triple A “ Best Super-Affluent Bank” (India), “Best Fixed Income Portfolio Management“, “Best Lending/Financing Solutions, “Best Precious Metals Investment”, “Best Private Equity Investment”, ”Best Specialized Services Entrepreneurs ” by Euromoney “ Best NRI Services Bank ”, “ Excellence in Private Banking ” (APAC) and “Excellence in Remittance Business” by World Finance “Excellence in SME Banking“ and “ Best E-Banking Project Implementation ” by the Asian Banker “ Best Initiatives in Mobile Payments and Banking ” by IDRBT

ICICI Foundation for Inclusive Growth:

ICICI Foundation for Inclusive Growth ICICI Foundation’s mission is to create and support strong independent organizations that work towards empowering the poor to participate in and benefit from the Indian growth process. Primary health (www.icchn.org.in) Elementary education (www.icee.org.in) Access to finance : Enhancing access to financial services.

CSR + Market Expansions:

CSR + Market Expansions

FINANCIAL PERFORMANCE:

FINANCIAL PERFORMANCE

SOFTWARE INVESTMENTS :

SOFTWARE INVESTMENTS MOVEMENT IN SOFTWARE AQUIRED 31-Mar-10 31-Mar- 09 At cost at March 31 of preceding year 6.91 5.63 Additions during the year 1.37 1.33 Deductions during the year 0.26 0.055 Depreciation/amortisation to date 5.25 4.39 Net block 2.76 2.52 Amount in Billion Rs.

Continued….:

Continued…. The Software Assets are, 8.59 % of Total Fixed Assets of 32.12 Billion Rs. 7.59 % of Total Assets amounted 36.33 Billion Rs. 0.82 % of Total Income in Year 2010 which is 331 Billion Rs. The Investment into New Software in 2010 is, 0.41% of Total Income In 2010 2 % of Total Profit in 2010 which is 53.45 Billion Rs

DEPRECIATION:

DEPRECIATION ATMS : 12.5 % FURNITURE : 15 % COMPUTERS : 33.33 % SOFTWARE AND SYS.DEVELOPMENT : 25 %

HIERARCHY LEVELS:

HIERARCHY LEVELS

HIERARCHY LEVELS IN ICICI:

APEX LEVEL HIERARCHY LEVELS IN ICICI FUNCTIONAL LEVEL OPERATIONAL LEVEL BRANCH MANAGER , BANK MANAGER TECHANICAL EXPERT , DATA ANALYSTS CASHIER , DATA ENTRY OPERATOR

TYPES OF INFORMATION SYSTEMS :

TYPES OF INFORMATION SYSTEMS APEX LEVEL FUNCTIONAL LEVEL OPERATIONAL LEVEL EIS & DSS MIS TPS

Business Intelligence (BI):

Business Intelligence (BI) Used by Apex level manager s. Decision support system (DSS) Provide historical, current, and predictive views of business operations. Business intelligence reports- Common functions of business intelligence technologies are reporting, data mining, business performance management, benchmarking.

MIS:

MIS A management information system (MIS) is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy. The ICICI Bank Corporate System provides detailed information (MIS) which can help in controlling expenses. Provide Info. About Daily Cash Flows. It gives the management and its employees a complete expense tracking mechanism. Reduces working capital requirement. Report package provides both summaries and itemizations of charges and payments. Streamline expense control Analyze spending patterns Forecast future spending

MIS IN FINANCE :

MIS IN FINANCE MONTHLY ACCOUNTS OF TRANASCTIONS CASH FLOW SOURCES& USES OF FUNDS & JOURNAL MONTHLY RETURN AND STATEMENT PROCESSING TRIAL BALANCE& BALANCE SHEET PAY ROLE ACCOUNTING

ACCOUNTING INFORMATION SYSTEM(AIS) :

ACCOUNTING INFORMATION SYSTEM(AIS) Subsystem of MIS that processes financial transactions to provide (1)internal reporting to managers for use in planning and controlling current and future operations and for non routine decision making; (2) external reporting to outside parties such as to stockholders, creditors, and government agencies.

INFORMATION SYSTEMS IN ICICI BANK:

INFORMATION SYSTEMS IN ICICI BANK

Slide 28:

Finacle core banking solution is a comprehensive, integrated yet modular business solution that effectively addresses the strategic and day-to-day challenges faced by banks. It is highly parameterizable providing that much-needed flexibility to innovate and adapt to a dynamic environment. Core Banking CRM e - Banking Mobile Banking Wealth Management Alerts Advisor Finacle Core

Slide 29:

Differentiated Product Spread Agile Operations Robust Cross-sell Framework Increased Operational Efficiencies and Productivity Benefits Of Finacle Core:

FINNONE:

FINNONE By Nucleus Software. Oracle Platform Loan Origination System FinnOne ™ LOS automates and manages the complete application processing flow of any retail finance instrument, be it auto loans, personal loans, home loans etc. To summarize, the LOS is an effective tool to enable retail finance organizations to bring the best out of their loan approval processing mechanism and compliment effectively their existing lending systems by serving as an open standard, scalable, high-volume transaction system.

Slide 32:

Staffware Process Suite Business Process Management Software. Streamline and manage all document exchange flows. Eg . Including account opening at its retail banking business and trade finance at its corporate banking division. Integrated With Finacle Core. Enterprise-wide workflow support for other areas within the bank,like for ICICI prudential

Slide 33:

ICICIdirect.com ICICIdirect.com is a part of ICICI Securities and offers retail trading and investment services. Asp technology

Slide 34:

R isKompass Developed By: Pyxis Systems Software solution for financial derivatives risk management Wincor Nixdorf's ProView Remotely monitors the ICICI Bank ATM network spread across vast geography of the country. Real-time access to status updates on the operating state of each device down to the component level. Enhance capabilities to perform remote diagnostics and carry out repairs via electronic access from a central location Result in better uptimes and minimize site visits by technicians.

Slide 35:

Card Tech. Limited CTL's PRIME 3.0 card and merchant management system Secure & High Volume Transaction Processing FRAUDGUARD to detect suspicious transactions and Dispute Manager to manage chargeback's Integrated Cards with Web and other Enterprise Applications. NetBackup By Symantec Heterogeneous data protection Centralized management Fast, granular recovery of data from applications Highly scalable, Effective disaster recovery, Comprehensive data security

Softwares used in AIS:

•Gnu Cash· Home Bank· Turbo CASH • Office Accounting Express •Banana accounting· Flex Account • AX •Microsoft Dynamics NAV •Microsoft Dynamics SL • Accounting Professional •Microsoft Small Business Financials used in AIS

Slide 37:

Databases Used in ICICI Bank: Oracle 10g and 11g, Microsoft SQL Server Sybase Adaptive Server Enterprise Servers Used In ICICI Bank:- Sun Fire 15K, E6900, E2900, E6500, V1280, V880 etc. IBM p570, p550, and p520 servers running IBM AIX Dell PowerEdge , IBM xSeries , HP ProLiant Storage Platform:- IBM TotalStorage DS4800 disk array HP StorageWorks XP12000 disk array Hitachi Thunder V9580 Storage System HP StorageWorks Virtual Array 7410

Slide 38: ICICI Messenger : This software was developed internally in 2006 to provide secure instant messaging for internal users FTP server : An open source FTP server application has been customized to meet the requirements of the bank Network printers : Unnecessary protocols are disabled Data security : Encryption software has been loaded on desktops, servers and laptops Misc. Systems.

CRM:

CRM Customer Relationship Management Term applied to processes implemented by a company to handle its contact with its customers. CRM is a software based approach to handling customer relationship store information of current and prospective customers.

CRM as business strategy:

CRM as business strategy

CRM as business strategy:

CRM as business strategy Three key phases Customer acquisition Customer retention Customer extension Three contextual factors Marketing orientation Value creation Innovative IT

Benefits Of Using Information System:

Benefits Of Using Information System Centralized Processing Units Electronic Straight through Processing Data Warehousing CRM Innovative Technology Application Derived Economies Of Scale Reduced Transaction Cost Improve Cost Efficiency, Cross Sell Provide New Or Superior Products

CONCLUSION:

CONCLUSION Metadata-driven visibility for improved job monitoring Development of data integration expertise for for internal IT personnel A foundation for real-time warehousing and cross-enterprise data integration

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Thin Client. Depends on server or other computer to fulfill its traditional computational roles Diskless nodes Client simplicity Cheap client hardware Net Credit Card or Virtual Credit Card Universal Acceptance Enhanced Security Easy of Use. Suggestions..