ANNUAL REPORT 2010 About This Report “Making Roads Work” Roads are a unique community asset that we all rely on for our day-to-day activities whether it’s for getting to work, school or the supermarket or as a way of delivering is the message that we goods and services throughout the community. This community asset represents almost 30% of the State’s asset base and whilst Main Roads only manages around have adopted for this 12% of the total road network in Western Australia, it carries more than 60% of all Annual Report as we traffic and goods. This represents an important responsibility as we work to ensure that we manage review our performance and operate the road network to meet the needs of all of our users. Last year saw and achievements the adoption of the G3 Global Reporting Initiative (GRI) as we benchmarked our organisation against best practice in sustainability. This year we have challenged during 2009-10. ourselves to improve our rating from “C” to “B” using the GRI Framework. This report also marks the welcome inclusion of the Office of Road Safety into Main Roads, strengthening the State’s capability and commitment to reducing deaths and serious injury on the road network. The inclusion of the Office of Road Safety is marked by the creation of a new Program that recognises the distinct and independent role that it has within Main Roads. Specific information on the activities of the Office of Road Safety is included within the Road Safety section of this report. In determining how successful we have been in making roads work, we will be reporting our achievements and performance against the following business outcomes; providing a safe road environment, reliable and efficient movement of people and goods, improved community access and roadside amenity, a well maintained road network and facilitating economic and regional development. TELL US HOW These outcomes are achieved through seven programs that represent the services WE ARE GOING that we deliver to the community. This report also includes audited effectiveness and efficiency measures for each Program to assist in determining the level of performance achieved. Demonstration of our strong commitment to our people and We are interested in your feedback on our Annual their safety, along with initiatives undertaken throughout the year are also reported Report and invite your queries on. Further information on these can be found in the People Making Roads, and on any aspect of the activities Working with the Community section. undertaken by Main Roads. Corporate Governance is an important element of every organisation. The As only limited printed copies of achievements that have been made in reviewing and strengthening our capacity Annual Reports are produced in this area is fully explored in the Corporate Governance section. In keeping with electronic copies of this and the aim of achieving excellence in everything we do, we have benchmarked our previous years reports are Governance practices against a checklist based on the Australian Stock Exchange available from our web site (ASX) Corporate Governance principles. This assessment enables us to identify in the publications section opportunities for improvement in our accountability to the Government and To provide your comments or community of Western Australia. ask a question, contact us by: Main Roads received a number of awards and recognition for its 2009 Annual Report including a Silver Excellence Award from the Australasian Reporting Awards and won Phone: call 138 138 any time of Annual Report of the Year in the Western Australian Institute of Public Administration the day or night, 365 days a year Australia WS Lonnie Awards for public sector reporting. Web: www.mainroads.wa.gov.au This report builds on those successes and incorporates feedback received from the and click on Contact Us judging process as we seek to deliver a full account of our performance and activities in making roads work. Mail: Write to us at Main Roads Western Australia PO Box 6202 East Perth WA 6892 Visit: Call into any of our offices located throughout the State, details can be found at the back of this report. S ECTION ONE Table of Contents SECTION ONE: Main Roads at a glance Who We Are 6 Where We Are 7 Director General’s Foreword 8 Managing Director’s Review 9 Chief Finance Officer’s Review 12 SECTION TWO: Achievements Delivering Government Goals 18 Road Safety 19 Office of Road Safety 25 Road Efficiency 31 State Development 37 Maintenance 43 Community Access 47 StatemeNT OF Road Management 50 COMPLIANCE SECTION THREE: Working with the community To the Honourable Simon O’Brien MLC, Sustainability 58 Minister for Transport Main Roads and the Community 69 In accordance with Section 63 of the Financial Management SECTION FOUR: People making roads Act 2006, I hereby submit for your information and presentation to Investing in our Workforce 78 Parliament the Annual Report of Safety First 86 the Commissioner of Main Roads for the year ended 30 June 2010. The Annual Report has been SECTION FIVE: Governance and finances prepared in accordance with the provisions of the Financial Corporate Governance 94 Management Act 2006. Our Leadership Team 96 Performance Measures and Financials 110 Appendices 165 Menno Henneveld Index 185 Managing Director of Main Roads Glossary 187 Reece Waldock Director General – Transport 31 August 2010 MAIN ROADS WESTERN AUSTRALIA | 3 To provide safe and efficient road access that will enhance community lifestyles and ensure economic prosperity The Northbridge Tunnel S ECTION ONE SECTION ONE MAIN ROADS at A GLANCE This section provides an overview of who we are as an organisation, what we do, our purpose, vision, values, and strategic direction and highlights from the past 12 months. 6 Who We Are An overview of our organisation, vision, purpose, values and strategic direction 7 Where We Are A glance at the vast geographical road network Main Roads manages 8 Director General’s Foreword Message from Reece Waldock, the Director General – Transport 9 Managing Director’s Review Menno Henneveld discussing the challenges, achievements and operational outcomes of the year 12 Chief Finance Officer’s Review Peter Woronzow reviews the 2009-10 financial highlights, performance measures and our future outlook for the year ahead Great Northern Highway, Kimberley MAIN ROADS at A GLANCE Who We Are By making decisions for Western Australia has one of the most geographically distributed road networks in the world which Main Roads, as the State road authority, is entrusted with managing tomorrow, not just today, and providing access to all road users across the State. we will be well positioned Managing a $38 billion State road network of over 18 000 kilometres, we work to provide the best closely with our portfolio colleagues and Local Government to plan, build and maintain an integrated and efficient world-class road transport network that supports opportunities for current the needs of all road users across the State. and future generations. Purpose To provide safe and efficient road access that will enhance community lifestyles and ensure economic prosperity. Vision To be recognised for excellence in customer service and world-class road access. Stakeholders Main Roads considers that every person who lives or does business in Western Australia is a customer. A wide range of groups are consulted within the course of carrying out our business, including community, business and Government stakeholders and representatives. For a more detailed description of Main Roads’ key customers refer to the section on Main Roads and the Community on page 69. Strategic Direction Main Roads strives to achieve excellence through inspiring leadership and strong collaborative relationships. There are five strategic areas of focus that will assist in achieving this: • Providing the right roads for Western Australia • Making roads work for the community • Creating our workforce of the future • Facilitating leadership • Enhancing our relationships. Values Our values form the foundation upon which Main Roads is built. They represent our culture, guide our behaviours and influence the decision making process and relationships with each other, our customers and partners. Our values are: • Roads Matter: taking pride in managing the road network for the benefit of the community • Embracing Challenge: anticipating and taking up challenges • Excellence in Customer Service: understanding and providing what is important to our customers • Working Together: enhancing relationships and teamwork • Professionalism: providing high levels of expertise and experience in delivering our services • Family: respecting and supporting our customers, the community and each other. MAIN ROADS WESTERN AUSTRALIA | 6 MAIN ROADS at A GLANCE S ECTION ONE Where We Are We operate from ten centres located throughout the State: KIMBERLY REGION Area Covered: 424,000km2 Population: 34,000 State Roads: 2,386km PILBARA REGION Area Covered: 510,000km2 Population: 46,000 State Roads: 846km MID-WEST REGION Area Covered: 285,000km2 Population: 52,000 State Roads: 2,246km GASCOYNE REGION Area Covered: 134,000km2 Population: 10,000 State Roads: 1,561km GOLDFIELDS ESPERANCE REGION Area Covered: 953,000km2 Population: 55,000 State Roads: 1,736km WHEATBELT NORTH REGION Area Covered: 100,000km2 Population: 49,000 State Roads: 1,904km METROPOLITAN REGION Area Covered: 5,000km2 Population: 1,583,000 State Roads: 2145km WHEATBELT SOUTH REGION Area Covered: 57,000km2 Population: 23,000 State Roads: 2,736km SOUTH WEST REGION Area Covered: 29,000km2 Population: 233,000 State Roads: 1,554km GREAT SOUTHERN REGION Area Covered: 49,000km2 Population: 59,000 State Roads: 995km MAIN ROADS WESTERN AUSTRALIA | 7 MAIN ROADS at A GLANCE Director General’s Foreword Our State faces massive I was appointed by the Minister for Transport in April 2010 to the new role of Director General – Transport. This newly-created role oversees the Transport portfolio, challenges in the area which consists of the Department of Transport, along with the Public Transport of transport.