TTG Travel Trade Publishing Official Trade Media Partner PPS 619/02/2013(022926)

No. 1742/January 2017 Taking the pulse of travel

What do the region’s travel bosses say of their challenges and opportunities in 2017? Find out how they plan to improve their business in a year wrought with changes

ASEAN Highlights 50 tour operators share their best travel experiences in SE Asia pages 9 - 12 January 2017 TTG Asia 2 Contents & editorial Want to read us on the go?

Analysis 03

Shop 08

Connect 26 09 16 20 23 Report: Report: Destination: Destination: ASEAN highlights Airlines Japan Singapore Let personalities do the talking

’m in two hearts over Bali, where I just spent a four- Although the effects of mass tourism on Bali are un- Iday break last month. I could easily see why this famed deniable, what I also find remarkable is its unique culture vacation island is a darling among travellers, with its be- and artistic way of life which, like the omnipresent Hindu guiling charm and cultural energy, the people’s easy smiles gods overseeing the island, is still alive and thriving. and warm hospitality, lush rice terraces, and astounding Balinese’ personal lives still appear to be very much in- temples dotted across a volcanic landscape. fluenced by local customs and Hindu traditions. While Yet I couldn’t help but feel a tad miffed at the conges- sharing about our personal lives, my driver Goesmank tion on the roads as well as in the many hip lifestyle cafes told me expenses was a major deterrent for him in not and restaurants mushrooming across the island. In Ubud, wanting more than two children. “Balinese have too many Bali’s cultural heart, I was disappointed to find snaking ceremonies each month, during full moon, no moon, and traffic, tour buses emptying day trippers onto the narrow we still need to offer special black ducks too. I have no streets and terraced paddies, and macaques and humans money left!” he exclaimed. We all laughed. jostling for each other’s attention in the Monkey Forest. Now, that’s the real Bali for me – to see, hear, and feel The Klungkung regency in eastern Bali, on the other locals’ emotional, cultural and spiritual connection to the hand, where I stayed at the newly opened Wyndham Ta- land, which allows the Balinese personality, character and mansari Jivva Resort for two nights, offered a rustic sense essence to shine more than any destination branding or of solitude. Come evenings, locals are seen relaxing on the marketing efforts. black sand beach, some playing a game of football, others And no doubt, it’s also this rich, complex and diverse line fishing for snappers, while laughing kids lunge into nature of South-east Asia’s people, geography, history and the breaking waves. culture that compel visitors to return to South-east Asia Klungkung’s vibe is still palpably raw, honest and not time and again, a constant theme for the 50 tour opera- yet pandering to the mass preferences of tourists. But for tors who share their most memorable travel experiences how long, I wondered. The plot of land adjacent to Wynd- in ASEAN (see pages 9-12). This marks the first of our ham is already marked for a Marriott. dedicated ASEAN@50 features in each issue this year to To see, hear, and feel the locals’ But I could also see how the foray of an international commemorate ASEAN’s golden jubilee in 2017, so look emotional, cultural and spiritual con- hotel into a previously undeveloped area for tourism also out for other interesting stories to come! brings with it economic and employment opportunities nection to the land allows the Balinese for the locals. Several hospitality staff I spoke with told me personality, character and essence they no longer had to make the long daily commute to re- Xinyi Liang-Pholsena sorts in southern Bali, as the new Wyndham property of- Editor, TTG Asia to shine more than any destination fers work closer to their homes, something they very much [email protected] branding or marketing efforts. prefer. twitter.com/xinyi_pholsena

COMING UP Dreamworld, Gold Coast

HOTELS Small and niche hospitality manage- TAIWAN Having put Taipei on the radar for ment companies prove that they are thriving many Asian travellers, Taiwan now wants to lure despite a consolidating industry foreign visitors to other parts of the island NEXT ISSUE: Creativa Images/shutterstock FEBRUARY THEME PARKS Once an aspirational theme INDIA The Indian government takes a serious park destination, does Australia still command bid at medical and wellness tourism, as the 2017 the same appeal for Asian visitors whose home country rises as a preferred healthcare hub for grounds now boast such attractions too? visitors from South Asia January 2017 TTG Asia 3 Analysis

KOP Travel started using Sabre’s B2B online booking platform a year ago to en- able corporate clients to incorporate their Getting a better handle travel policies into the system and for their staff to book trips and make changes. “Through automation, we have freed As Asia-Pacific’s traveller profiles, experiences and ecosystem become more diverse our ticketing staff from handling lots of calls and productivity has improved,” than ever, the marketplace fragmentation has travel agents seeking out technology added Mohamad Islahudin. and industry insights to better meet travellers’ evolving needs. By S Puvaneswary Elaborating on how Sabre is develop- ing new products to suit different cus- tomer types and local industry shifts, John ravel is no longer a luxury but a Samuel, senior vice president of design at necessity for the booming travel Asia-Pacific’s four traveller types Sabre, predicted that messaging apps will class in Asia-Pacific. However, be increasingly important for the Asia- this travel market is also a highly Opportunist Explorer Pacific travel sector in the future. He said fragmentedT one, reflecting immense di- Likes to travel to pamper themselves Self-orientated Places high value on self-actualisation his team is exploring the opportunities versity in its preferences, behaviour as and most likely to be influenced by a and discovery; most likely to plan on around adopting conversational interfaces well as aspirations, highlighting the need good deal; prefers to be taken care the go and share on blogs and travel for travel, identifying the potential value for travel agents to constantly reconfigure of, using agencies or support from community networks they present to Sabre’s customers – from and adapt their businesses in the face of a new technology Explorer shopping and merchandising to service rapidly evolving travel landscape. Opportunist and support. Sabre’s The Polarisation of Asian Trav- 38% Meanwhile, the global technology firm ellers report – conducted by The Futures 18% expects the new Sabre Red Workspace, Company for Sabre based on a quantita- Taken care of Take control which will be rolled out globally in 2017, tive survey 3,233 travellers from Asia-Pa- to be “a game changer” for the industry. cific – found that polarisation exists across Follower Connector Said Wade Jones, senior vice president two key dimensions: the level of control of marketing and strategy, Sabre Travel people want to command over their trips 23% 20% Network: “It will provide consultants and their motivation behind travelling. with more comparison shopping options Mapping out these polarisations give Follower Connector and price transparency, plus deeper in- rise to four distinct traveller types (see Most likely to seek help from others Likes to be in charge of travel planning; mo- sights into historic fare trends, seasonality sidebar), with the largest proportion (38 during the planning phrase; the polar Others- tivated to share experiences with others; and and travel preferences to support more per cent) of Asian travellers belonging to opposite to Explorers orientated tends to travel with friends and family informed shopping recommendations. the Explorer category, according to this Travel consultants will be creating far Sabre research. An even mix of business Source: The Polarisation of Asian Travellers study by Sabre more personalised and relevant experi- and leisure travellers, as well as ages and TTG Asia_180x114_EN_op.pdf 1 21/9/2016 下午6:30ences for their customers.” gender, are observed across each type. Sharing the findings during the Sabre selves” on what will deliver best against Travel Technology Exchange Asia-Pacific the shifting landscape but new sources of in Beijing last September, Sabre Travel additional intelligence, like Sabre’s recent Network’s senior vice president for Asia- study, can be a helpful guide in under- Pacific, Roshan Mendis, explained: “The standing their evolving customers. research will help to educate and inform He described the majority of his cli- Sabre partners on the evolution of their entele as high net worth FIT customers customers, the traveller. (Such studies) en- who are cash rich, time poor and want the sure we are developing the most relevant agent to handle their itineraries and entire products and solutions, designed to help bookings, fitting Sabre’s Followers type as our customers meet the evolving traveller those who require “hand holding”. As well, demands they’re facing in today’s rapidly they appreciate experiences over itinerar- changing travel marketplace.” ies, and want the best value instead of fo- The travel technology company is hop- cusing on the cheapest, he added. ing to provide travel agents and suppliers To keep pace with the changing mar- with access to more data-driven decision ketplace, many agents are no doubt al- support tools to better track and respond ready adopting technologies to meet the to their customers’ evolving profiles. surge in demand and interest in online Through such initiatives, Mendis also bookings. seeks to increase Sabre’s distribution mar- Walter Dai, CEO of Nightingale Travel ket share in Asia-Pacific from the current & Tours Australia, observed in the lastC 40 per cent to higher figures by 2018. three years a growing Explorer-type proM - Agents believe such insights will help file among his clients from the Filipino Y to elucidate the ever-changing travel mar- and Chinese communities in Adelaide. ketplace. Aashutosh Akshikar, president & These travellers want to take chargeCM of

CEO at Mumbai-based Mercury Travels, their holiday planning and prefer bookMY - said agents have to “figure it out them- ing their leisure trips online by themselves than having a travel agent do it for them.CY To better tap this growing trendCMY

in the coming years, Dai spentK A$60,000 (US$46,190) on developing a website with online transaction capabili- ties and A$80,000 on mobile technology. Mohamad Islahudin Abdullah, CEO at KOP Travel & Tour in Kuala Lumpur, said “Through automation he was able to increase his market share of MNC customers by correctly identifying (using online book- the needs and opportunities around this ing platform), we have client type, i.e. to make their own book- ings and changes directly without relying freed our ticketing staff on a third party. He explained: “MNCs like to make from handling lots of bookings independently rather than going through a travel agent. Reports can also be calls and productivity generated to reveal the number of book- ings, which departments issued the most has improved.” number of airline tickets and whether cli- Mohamad Islahudin Abdullah ents are choosing the lowest fare, among CEO, KOP Travel & Tour others.” Analysis

current quality tourism strategy, we seek tense now as more players are coming into Duterte’s strong drive to weed out crimes. INBOUND to follow the policy and adjust our busi- the market with just minimal markups. The reconciliation with China also led to ness in order to meet our 2017 targets. On the bright side, the weak Malaysian the lifting of its travel advisory against the We are optimistic that China’s outbound ringgit bodes well for the inbound sector Philippines. Dominic Ong tourism will continue to grow and believe as it makes us a competitive destination in General man- that we still have room to grow in the this region. Malaysia is perceived by many Business to-do list To market unknown ager, Star mid- and high-end Chinese market com- as a value-for-money destination. destinations – the pristine Kalanggaman Holiday Mart, ing into Thailand. If we are able to sell our Island in Leyte has strong potential. Ba- luxury tour packages to just one per cent Business to-do list We want to diversify tanes is now more affordable as Skyjet Singapore of Chinese quality tourists, I think we are from our Middle East core to penetrate reduced its airfares from 28,000 pesos successful as luxury tour prices are three into the European and ASEAN markets. (US$565) to 17,000 pesos while accom- Challenges and to five times higher than normal packages. We also want to create connectivity with modation including homestays have also bright spots We foresee the slowdown in channel manager platforms to get best become more competitive. the number of Chinese tourists to impact Business to-do list We plan to expand available rates and avoid rate parity issues. our business. On that note, there needs to into the meetings, incentives and FIT seg- We also want more XML connectivity Confidence level 8 – Rosa Ocampo be more collaboration between the tour- ments as the Chinese mass market is de- with wholesalers worldwide. ism board with airlines, hotels and theme creasing. We also see potential to grow in parks for joint campaigns to woo them. the medical, wellness and sport segments. Confidence level 5 – S Puvaneswary The bright side is that new hotels coming Pankaj We will create luxury tour programmes to online in 2017 will help to soften the room Pradhan attract the Chinese. Although high-end rates in Singapore. Managing di- Chinese travellers like to travel to Europe, Michael Wu rector, Beauty we are confident that luxury tourism Business to-do list We intend to roll out Managing products in Thailand can meet their de- of Japan our own mobile apps this year to facilitate director, Gray mand if we do our promotions right. immediate communication with our trav- Line Tours, Challenges and ellers. With the app, guests will be able to Confidence level 8 – Chadamas Chinma- Hong Kong bright spots The challenges are ensuring retrieve their itineraries, e-tickets, maps neevong the availability of sufficient hotel rooms, and information ahead of their arrival in Challenges and guides and coaches, and building up the Singapore. Their pre-arrival experience bright spots OTAs are our key competi- capacity of tourism staff amid the tour- will be vastly improved. tors, as they become big partners of hotels ist influx. The appreciating yen against Saini with consumers going direct to them for the dollar is another concern. I’m also Confidence level 8 – Paige Lee Pei Qi Vermeulen booking. The term hotel GSA will likely apprehensive as the recent political devel- Executive di- disappear one day as clients bypass the opments in the West, and regional politi- rector, Within middleman and drive traditional agents’ cal disturbances, could impact the global Vichit Earth Holidays, profit margins to the lowest levels. economy and security. A natural calamity Prakobkosol Malaysia On the brighter side, I foresee a less could have an immediate impact on Japan Owner, pricey Hong Kong, in part due to stabilis- tourism too. CCT Group, Challenges and bright spots As a major ing room rates that will encourage over- But there are plenty of bright spots. Thailand B2B inbound player, a constant challenge night stays and lower airfares arising from More visitors from traditional markets are is getting good deals from hotels to ensure stiffer competition between LCCs and telling friends and family members about Challenges and the same playing field as bedbanks like legacy carriers. Japan. The Japan National Tourism Asso- bright spots With the Thai government’s GTA and Hotelbeds. Competition is in- ciation is engaging in an effective market- Business to-do list I will roll out more ing campaign and local stakeholders are user-friendly features on our website, i.e. enthusiastic to showcase their offerings a mobile site to enhance bookings via and authentic experiences to visitors. smartphones. I will also improve tour ser- vices, offering clients more free time for Business to-do list I want to scale up our sightseeing than hopping around attrac- range of small but deluxe products across tions. the country so we can cater to clients of all Taking the budgets. We will work closely with small- Confidence level 6 – Prudence Lui and medium-sized ryokans, hotels and family-run inns to provide an authentic experience at affordable prices. We plan Bernadette to introduce unique experiences in major De Leon cities to our trade partners, and continue pulse of to work directly with local communities to General man- ager, Amiable promote less-visited parts of the country. Intertours, Confidence level 8 – Julian Ryall Philippines travel Challenges and bright spots The De- Edwin Briels partment of Tourism has not laid out its Managing TTG Asia speaks with travel bosses marketing strategies and what it really director, Khiri wants to do for the Philippines, except to Travel Myan- in the region to get a sense be busy with the Miss Universe beauty pageant that the country will host in Janu- mar of how market conditions are ary 2017. unfolding in 2017, and what they The bright spots are that foreigners Challenges and are now more aware of a “more peaceful” bright spots The biggest challenge for are doing to improve business in Philippines because of president Rodrigo Myanmar is to convince more people to visit the country during the green season the year ahead (from May to September). The tourism and hospitality sectors need to have busi- ness throughout the year to stimulate investment in further expansion that is needed for growth in the high season too. On the bright side, Myanmar has the perfect climate for travel year-round and my favourite months are July, August and September as it’s greener, cooler and cheaper.

January 2017 TTG Asia 5

Business to-do list One of them is con- Sarah is damaging its reputation. Most visi- Winter Olympic Games and the opening tinuing to support local entrepreneurs Keenlyside tors come for a cultural experience, not a of more resorts will create some buzz. in Myanmar, especially those in the re- Founder and beach holiday, so it’s not an issue unless mote areas, to become sustainable qual- CEO, The Be- the traveller has a respiratory problem. Business to-do list We have to be crea- ity suppliers for our clients. We also want The instability – caused by terror attacks, tive to inspire travellers to visit China be- to develop more products in Myanmar spoke Travel Brexit, the US election, etc – is the worst cause it is a fascinating place. We are also that are different from classic temple Company, I have seen and going into 2017, there is revamping our website to showcase our sightseeing, i.e. nature, food, soft adven- China more nervousness over travel plans. signature tours and experiences, and to ture, culture, community or a combina- As for bright spots, I think people will engage more with corporate clients. tion of all. Challenges and bright spots The con- need to travel more than ever before for Besides that, Khiri Travel Myanmar tinual reports on China’s air pollution business and holidays. I hope the 2022 Confidence level 7 – Caroline Boey wants to handle more international TV crew as it’s a niche market we are expe- rienced in. Plus, it’s good to share the beauty of Myanmar with a worldwide TV audience.

Confidence level 9 – Xinyi Liang-Phol- sena

Jo Crisp General man- ager, Peak Cambodia Challenges and a warM fijian welcome bright spots Many people want to travel to Cambodia during the winter period, which coincides with beFore yOu Arrive Christmas, New Year, Chinese New Year and Tet. Each year, having sufficient hotel rooms, group leaders, guides and vehicles during the high season becomes a little harder. INBOUND Intrepid Travel has seen solid year-on- year growth in business since the eco- nomic downturn in 2008, so I am posi- tive about 2017 and beyond. Cambodia is increasingly connected with the rest of the world, and better infrastructure devel- opment is making it possible to venture out in comfort to remote areas of the country.

Business to-do list In Cambodia, the guiding profession is traditionally domi- nated by men. It wasn’t until 2008 that we recruited our first female group leader. From a crew of 60 in those early days, we have maintained a core of approximately 10 females. I think we can do better. In 2017, we will concentrate on recruiting and retaining more female talent.

Confidence level 10 – Marissa Carruthers

Tran Gia Bach Regional gen- eral manager, Buffalo Tours Vietnam Challenges and bright spots Our main challenges are the stalling of the ratification of the Trans-Pa- cific Partnership (TPP), which will help to promote tourism and business from TPP Fiji Airways has been connecting the world to Fiji and the South Pacic for over 65years. With a route network that spans 21 destinations members, and monitoring the impact of in 12 countries our airline provides unequalled access to the Pacic through our hub in Nadi, Fiji. Connect direct to Fiji ­om Singapore Brexit on outbound tourists to our region. with twice weekly services on Wednesdays and Saturdays and ­om Fiji to Singapore on Tuesdays and Fridays, using Airbus A330 o ering world service in both Business and Economy class. Your trip includes carry on and check-in baggage, complimentary inŠight We are optimistic about the stable politi- entertainment coupled with meals and beverages or take it a step further and enjoy a taste of Fijian high life when you book a business cal regime, more investment in infrastruc- class ticket with Fiji Airways. From premium check in and complimentary access to our available business class lounges before you ture and hotels, and the launch of the e- board to a selection of canapes and three course meals served direct to your seats. With Fiji Airways, your special break begins as soon visa service in Vietnam. as you step on board. Within Fiji, our domestic subsidiary, Fiji Link o er services that are reliable, comfortable and competitively priced with a comprehensive range of schedules to connect and ­om international arrivals. Business to-do list Growth in luxury travel is outpacing the rest of the market and that trend is expected to continue over the next few years. We will develop For more details visit FIJIAIRWAYS.COM OR CALL 800 852 3666 unique luxury product ranges featuring behind-the-scenes access, exclusive en- counters and culinary highlights and set up a dedicated luxury team to create new positioning across all touch points.

Confidence level 8 – Michael Tatarski Analysis

Subhash Goyal Chairman, STIC OUTBOUND Travel Group, India Anthony Chan Challenges and Group manag- bright spots The ing director, greatest challenge is overcoming the nega- Chan Brothers tive publicity of India, which often im- Travel, Singa- pacts leisure travel demand. Terrorism pore in another major challenge; even though India is a peaceful country, terrorists can Challenges and bright spots The travel strike anywhere. industry is constantly at the mercy of This year will be good for tourism with health epidemics, natural calamities and prime minister Narendra Modi’s demon- political unrest, among a whole host of etisation move to counter black money. possible travel disruptions that can wipe hard to change this year. On the other vironment for 2017, review our current Many Indians, instead of hoarding money, out months of sales collection. This is hand, the strong yen is very positive for line of business – which will likely lead to will be inclined to spend on travel. I expect further compounded by the uncertain Japanese outbound travellers. consolidation of manpower to optimise inbound tourism will grow as the govern- economic outlook. Economic challenges, operating costs – and look for something ment is looking to expand the e-visa facil- however, also present opportunities to Business to-do list Business travel is new related to tourism that we can ven- ity to medical tourism and MICE sectors. review certain aspects of the business, performing particularly well for us at the ture into. rework product mix and pricing to cater moment, so I would like to build on that Business to-do list We will continue to and adapt to trends. promote India to our overseas partners. sector. Our inbound business for 2017 Confidence level 6 – S Puvaneswary is already at 150 per cent of 2016 levels A large country like India has many di- Business to-do list For a mature travel and we would like to see a similar perfor- verse tourism products and guests should market like Singapore, a constant chal- explore destinations beyond the Golden mance for outbound operations. Starry Wong lenge is keeping in pace with the dyna- Deputy gen- Triangle and Kerala to lesser-known states mism of the industry, from rapidly chang- Confidence level 7.5 – Julian Ryall like Madhya Pradesh and Gujarat. ing customer needs through continual eral manager, product innovation and service differen- outbound, Confidence level 8 – Rohit Kaul tiation to challenging business environ- Century Holi- ments yet managing the bottom-line of all Chotechuang day Interna- businesses – sustainability and profitabil- Soorangura tional Travel Krishan ity. We are thus implementing strategies Associate Group, China Balendra to leverage technology to improve service, managing President increase efficiency, broaden market reach director, NS Challenges and bright spots Chinese leisure sector, and change our business model. Travel & Tours, travellers, in particular the new genera- Thailand tion, are more demanding and our chal- John Keells Confidence level 6.5 – Paige Lee Pei Qi Holdings, Sri lenge is to tailor-make programmes even Lanka Challenges and bright spots The tour- for tour series packages. The market de- ism direction of the government will be mand is there, but visa requirements for Jason Wong a key challenge of our business in 2017. Chinese travellers mean they have to plan Challenges and bright spots The biggest ahead even to popular shorthaul destina- challenge is attracting a mix of mid- and General Some policies such as the zero-dollar manager, tour crackdown disrupt tourism, and tions like Japan and Singapore. high-end markets from China and Eu- The China outbound market is steady rope. We have relied on old-fashioned, Hong Thai and the purchasing power of locals will Travel Service, not recover this year. Above all, competi- and diversified and that to me is an inspir- over-the-counter-business through part- ing bright spot. I’m cautiously optimistic ners and agents, but this should change to Hong Kong tion in outbound tourism remains high, so I have not seen any positive point in because the global economic outlook in grow business through digital platforms. the coming months is not as stable as it Challenges and bright spots The chal- 2017. Rising tourism arrivals in 2017 will be was a year ago. a bright spot. With 1.7 million arrivals lenging global economy, the exchange rate of Hong Kong vs the US dollar in the Business to-do list To deal with the nega- in 2016, Sri Lanka can do much better to Business to-do list It is to speed up the wake of the US presidential election, plus tive factors, we will select tour packages draw high-end travellers with the entry of outbound tour products transition, in- higher interest rates as that would affect from travel wholesalers instead of creat- more global hotel brands. crease resources to develop new offerings consumers’ travel desire and spending. ing own tour programmes to reduce risks with local partners in different destina- The cruise market is a bright spot, as from price wars. The economic down- Business to-do list We will develop our tions in Asia – e.g. taking young couples more vessels are homeporting or deploy- trend causes many companies to reward digital platform to cater to customers to Sabah to hold a traditional Malaysian- ing ships to Hong Kong, translating into effective dealers with overseas trips, so we booking online. To better engage tour op- style wedding – and to identify relevant erators in China and Europe, we are plan- more choices for outbound travel. will seriously focus on the incentive mar- ket because we have seen good traction in promotional marketing channels to target ning online platforms for these markets. Chinese travellers. Business to-do list We’ll continue to this segment. create new products and itineraries. As Confidence level 7.5 – Feizal Samath Confidence level 6 – Caroline Boey a 50-year-old traditional travel agency, Confidence level 8 – Chadamas Chinma-

more resources will be channelled to our neevong William Lu online business platform in view of the changing buying and travel patterns of Seang Volak General manager, Owner, Palm Tours, Cambodia Best Travel, Taiwan our clients. Abdul Rahman Mohamed Confidence level 7 – Prudence Lui Challenges and bright spots An over- Challenges and bright spots The shaky General man- supply of tour operators offering low pric- Taiwan-China relations as well as the ager, es will be our biggest challenge. There are policy of mainland Chinese tours are Mayflower Katsumi commune elections in June so we don’t challenges, but I understand the tourism Holidays, know what effect this may have. bureau is trying to address the situation. Sakurai Malaysia In 2016, a record number of Cambodi- The bright side? Universiade Taipei President, ans travelled abroad and this is expected to 2017 in August will bring in visitors and Rikisha DMC Challenges and bright spots The weak continue this year as the economy grows, offer business opportunities for agents. Japan Malaysian currency will affect travel to so that is a positive thing for us. More di- medium and longhaul destinations as it rect flights connecting Cambodia with the Business to-do list It’s to strengthen our Challenges and makes the cost of travel more expensive. region and the world are expected to start overseas promotion beyond Singapore, bright spots Japanese travellers are very Regional tourism will benefit as more next year so that is good too. Malaysia and China to South Korea and sensitive to the possibility of terrorism travellers opt for holidays within South- Japan, and if possible, India too. I’ll also and that is going to put a lot of people off east Asia. However, if the ringgit and Business to-do list As Cambodia’s econo- create more diverse products for domes- going to areas where they fear something Malaysian economy improve in 2017, we my as well as the middle class grow, we will tic travellers to compensate for the loss of might happen. In Europe, the situation foresee travel demand will also improve. look at developing more higher-end pack- business from mainland Chinese groups. is perhaps made even harder by the high ages. There are more flights connecting to unit price of trips, which have reduced Business to-do list We will draw up an Chinese destinations, and relationships Confidence level 8 – Prudence Lui sales. This is something that we must work effective budget that fits the business en- are strong between the two countries, so January 2017 TTG Asia 7

interesting itineraries that follow my poli- Simon Ang Business to-do list I will take the initia- cy of providing good service at a low price. Managing tives to develop more special outbound This is the best way to compete with the director- itineraries as well as high-end products big tour companies. operations, for various destinations to wow clients, and upgrade our service level. Confidence level 8 – Michael Tatarski Celebrate Life TLC, Confidence level 5 – Prudence Lui Philippines Karan Anand Head, Challenges and bright spots To get out- Sasi Ganeshan relationships, bound tourists out of their comfort zone CEO, VMS Travels, Sri Lanka Cox & Kings, to explore new destinations and try expe- riential tourism. I believe outbound tour- Challenges and bright spots Our big- India ism will improve slightly but not much. gest challenge is getting visas for clients. This has to do with everyone testing the Countries popular with Sri Lankan trav- Challenges and waters of how the new Philippine presi- ellers like Malaysia and Thailand require bright spots India’s outbound tourism dent will govern. we will look at these markets too. continues to face challenges due to capac- more documents for visa approval. These ity constraints in the aviation sector. We countries are promoting in Sri Lanka ex- 8 – Marissa Carruthers Business to-do list To explore Scandina- Confidence level tensively but their embassies want bank believe that the present capacity cannot via as the next destination for outbound statements, birth certificates and cope with the surge in demand, especially tourists from the Philippines. I will attend identity cards, etc – a very cumbersome Nguyen Huu Tuan during the peak summer season. Indian the Matka Nordic Travel Fair in Helsinki. airports need to be upgraded quickly as process. Sales & operations manager, The bright spot is that there is over- there is a surge of Indians travelling over- Confidence level 7 – Rosa Ocampo In Out Tour Travel, Vietnam seas. Existing destinations are reinventing capacity in seats to Asia and the Middle their offerings and new destinations are East as the Gulf carriers have increased Challenges and bright spots More travel entering the Indian market to grab a share Frank Yeh flights and SriLankan Airlines is concen- agencies in the market have created stiffer of the fast-growing outbound pie. General manager, trating more on these sectors than Europe. competition, especially in terms of ser- My Tour Travel Services, Taiwan Airfares will become more competitive. vice prices. For example, a tour to Eu- Business to-do list First, expand our rope now costs only about VND45 mil- product portfolio to meet the evolving Business to-do list I will continue to im- lion (US$2,000). As a result, travel agents Challenges and bright spots The key needs of a new class of travellers. Second, prove visa and other related services to cli- must do more marketing and PR than was challenge is the sluggish global economy, enter into areas where we will have a first- ents, which is the edge traditional agents necessary a few years ago. Customers will which negatively impacts people’s travel mover advantage and fill the gaps in cer- have over OTAs. This kind of service is benefit from having more options and mood and spending. I can’t think of any tain niche areas. unmatched by OTAs. lower prices. bright spots, and even new destinations for airlines are likely to benefit business Business to-do list I hope to launch new Confidence level 8 – Rohit Kaul travellers more than leisure tourists. Confidence level 6 – Feizal Samath January 2017 TTG Asia 8 Need ideas on what to buy? Take your pick and load your Shop cart with the array of new products showcased on this page

ACTIVITY HOTELS

PANDAW DEPLOYS NEW SHIP TO BORNEO Luxury river cruise expedition operator Pandaw has recently acquired the 12-cabin Kapuas Pandaw, which will be deployed on its new West Kalimantan, Borneo itinerary starting in February 2017. The one-week full-board expedition will cover the upper part of Indonesia’s Kapuas River between Sanggau and Lanjak, a voyage of over 500km through rainforest and mountain ranges. Prices start at US$2,327 per pax, based on a twin-share stateroom.

JW MARRIOTT PHU QUOC EMERALD BAY RESORT AND SPA This 243-key resort, designed by archi- tect Bill Bensley, will open on January 25, 2017. The flagship of JW Marriott Hotels and Resorts in Vietnam, the resort will have three restaurants, a bar, a spa, a gym and an outdoor swimming pool, as well as a 715m2 grand ballroom and four meeting rooms.

HYATT REGENCY SYDNEY The Hyatt Regency brand marks its return to Sydney with this 892-room hotel. Located adjacent to Darling Harbour in the CBD, the property now sports a 24-storey tower, 272-seater all-day dining restaurant, rooftop bar and a new Regency Club lounge. There is over 3,450m2 of meeting spaces, which in- cludes two ballrooms and 21 meeting rooms.

ASCOTT ORCHARD SINGAPORE The Ascott property along the city’s famed shopping belt has 220 units, of which eight are penthouse suites furnished by Fendi Casa. Regular suites come with fully-equipped kitch- ens and in three configurations – studio, one- and two-bedroom. Amenities on-site include a swimming pool, children’s outdoor play area, herb garden, gym and a residents’ lounge.

BEIJING HOTEL NUO Rebranded from the Raffles Beijing Hotel, the five-star property featuring 171 rooms and suites is the flagship of Nuo Hotels. Facilities include seven F&B options, a spa, a gym and a 25m-long indoor heated pool. The hotel also boasts 2,500m2 of meeting space, including a 1,600m2 Grand Ballroom, and 14 meeting and function rooms. January 2017 TTG Asia 9

TTG Travel Trade Publishing Report ASEAN Highlights Official Trade Media Partner

Clockwise from top left: Asian Trails’ Laurent Kuenzle; Diethelm Travel Group’s Lisa Fitzell; Morning Star Travel Service’s Wilson Yeung; Khiri Travel’s Edwin Briels; Exo Travel’s Hamish Keith; and Luxury Travel Vietnam’s Pham Ha

6. BERNADETTE ARNAIZ Managing director, 50 best ASEAN Rajah Travel Corp, Philippines THEN My first ASEAN experience was in Malaysia. Where Kuala Lumpur was cos- mopolitan, Penang provided a nice con- trast as a laid-back destination teeming travel experiences with cultural and heritage sites. I enjoyed the street food and tasted durian for the Much has changed in the region’s tourism landscape since the ASEAN community first time – I’ve made it a point since to taste and compare the different durian va- was established 50 years ago. Industry players take us on a trip down memory lane, rieties in other ASEAN countries. sharing their most remarkable South-east Asian travel experiences, then and now NOW In Bagan, I marvelled at the mag- nificent temples and scenery after a steep climb of the Shwesandaw Pagoda. It was a sight to behold as the sun rose and re- NOW My most recent ASEAN trip was to vealed the beautiful landscape. 1. ALBERT LEE attend ITB Asia 2015 in Singapore. I was 4. ANTHONY CHAN Senior business development director, impressed how well Suntec Singapore’s Group managing director, CYTS M.I.C.E. Service, China joint marketing alliance with nearby ho- Chan Brothers Travel, Singapore 7. CAROLINE ANG tels to bid for international events was Executive director, Bonasia Holiday, Brunei THEN My first trip to South-east Asia was working. Singapore may not offer many THEN It was in Bali about 10 years ago. to Medan in the 1980s. I visited Lake Toba venues for gala events, but always creates The hotels and food there were good and I something special with top-notch service. THEN Seven years ago, I visited Mulu and the Berastagi Highlands. I like nature really enjoyed the resort vibe. Caves in Sarawak. It was a memorable so the peaceful surroundings were a true NOW I was in Bangkok in early 2016 and experience with a long walk through the joy to behold. I also enjoyed the Batak cul- 3. ANDRE VAN DER MARCK jungle to get to the caves. Watching the ture and meeting the locals. enjoyed the food there. The hotel and Managing director, golfing facilities were great too. bat exodus in Deer Cave was a sight I will never forget. NOW My most recent trip to South-east Asia DMC Thailand Asia was to Penang over the Chinese New THEN It was Bangkok in September 5. ASHWANI SHARMA NOW Last year, I visited Laos and stayed Year in 2015. Penang is now much cleaner, in a tree house owned by a friend. I had to more organised and with many more at- 1993. The rain was so heavy on the way to CEO, Sheraton Travels, India Siam Beverly Hotel (now Bangkok Cha- travel by zipline to get there – the experi- tractions in George Town. The beach, ence was truly special. food, hotels and sights were pleasant too. Da Hotel) that the taxi got flooded. The THEN One of my earlier memories was taxi driver apologised to me for getting my Bangkok in the late ’90s, when I had an feet wet and I was stupefied why he did so enjoyable stay at Crowne Plaza in Silom. 8. CINDY YOUNG 2. ALICIA YAO when it was his taxi being flooded. Amaz- On the second day, I was about to set off ing Thailand indeed at the time. for a floating market tour in the morning Managing director, General manager, IME Consulting, China Sunflowers Travel Service, Hong Kong without having breakfast. To my surprise, NOW The amazing friendliness I en- the hotel staff had breakfast packed for me. THEN It was more than 20 years ago when countered while cruising Halong Bay on THEN It would be Luang Prabang. There I visited Bali for an incentive trip. I arrived the Au Co ship last summer. The staff was NOW The staff at Mayfair, Bangkok - were few tourists back then so the land from the winter in China, so being among so natural in their services; nothing was Marriott Executive Apartments made me felt untouched – it really reminded me of the greenery, tropical climate and fresh air pushy, it just came with the right touch feel at home during my stay. The breakfast Hong Kong in the 1950s. I had my hair was really nice. I enjoyed the culture, food and flow. And the food with the views was sumptuous and I had a nice time sip- washed and a massage in the streets at and value-for-money experience. were simply amazing. ping drinks by the rooftop pool at night. only US$1. Report ASEAN Highlights

NOW For my 60th birthday, my daughter sunset, live music, colourful parasails and planned a surprise party for me in Sin- 12. C P FOO fire dancers were huge attractions as well. gapore and we stayed at the Ambassador General manager, Suite in the Four Seasons Hotel. I was Century Travel Centre, Brunei NOW JW Marriott Khao Lak Resort & moved to tears when my other two daugh- Spa, located in Phang Nga province near Phuket, gave me total relaxation by the ters showed up from Melbourne. THEN A memorable experience was stay- Andaman Sea. Khao Lak offers lush tropi- ing at Westin Siray Bay Phuket, outside of cal greenery and stunning waterfalls. the main tourist strip. I cycled around, en- 9. CINDY ZHANG joyed street food and durian, played table CEO, Faces of China, China tennis and had relaxing massages. 18. HAMISH KEITH THEN I have been to Thailand many NOW A relaxing beach break at Sofitel Group managing director, times over the years as it’s such an easy Bali Nusa Dua Resort, where the combi- Exo Travel, Thailand destination to visit, the food is good and nation of massages and Bali exploration is the culture is interesting. absolutely heavenly. THEN I moved to Thailand 25 years ago and started my travel career as a tour NOW I spent six days in Phuket during leader, hence being fortunate enough to the Chinese New Year period in 2015. I 13. EDWIN BRIELS have visited many of Asia’s top sites before usually stay in a resort where my children General manager, Khiri Travel Myanmar they became packed with tourists. My fa- can enjoy the on-site facilities. Phuket is My best ASEAN travel vourite early experiences include wander- now very Chinese-friendly and there’s a THEN My first memorable ASEAN expe- experience was a visit ing around the Angkor complex in 1992 lot to do like bike rides, diving, boat ex- rience was as a tour leader in the Golden where the only tourists I encountered were cursions and island hopping to Koh Phi Triangle in 1995. While enjoying the a group of NGOs with armed escorts. Phi. to Borobudur five boat ride close to Myanmar, I was fasci- NOW My favourite experiences are most- nated by the mystique of the then-closed years ago. It was like ly cycling related as I find this the best country. A few months later I visited Yan- way to get off the beaten track. I recently 10. CHARLOTTE HARRIS gon and joined the water festival celebra- stepping back in time rode from Yangon to Hpa-An and Maw- Business development manager, tions. From that first experience, I knew and seeing an ancient lamyine in Myanmar, where I was able to Charlotte Travel, Hong Kong that Myanmar would be my home one experience the Asian roads less travelled. day. culture and civilisation. THEN I have been to Bali as a solo travel- NOW I’ve been working and living in ler, then as a couple and finally as a family, Myanmar for over 15 years. The recently The Buddhist monu- 19. HENRY ONG and it has been perfect every time. developed three-day trips following the Head business development, ments were impres- Holiday Tours, Malaysia NOW My current favourite is Amankila, Old Opium Trails deep into the Golden hidden away from the hustle and bustle of Triangle is now one of my favourite. Stay- sive. THEN My favourite experience was in Bali. The private beach, food and best of ing in traditional bamboo longhouses is Yangon in the late 1970s for a Buddhist all, three-tiered swimming pool, quite eas- an amazing experience, as are the Palaung Juergen Gallistl pilgrimage. Myanmar stood out from oth- ily beats a lot of properties in Bali. and Shan village walks. COO, Tripfez, Malaysia er ASEAN destinations as it was relatively undeveloped. 11. CLIFFORD NEO 14. FRANCIS CHEONG NOW Myanmar is still memorable. Dur- Managing director, Managing director, 15. FRED SEOW ing my latest visit a few years back, I could Dynasty Travel, Singapore Apxara Travel & Events, Malaysia Senior vice president, see its transformation for the better. There Asiatravel.com, Singapore was a vast change in culture, the way peo- THEN Ten years ago, when I travelled THEN I had such a great time visiting ple dressed and their openness to embrace Genting Higlands with my family. I en- without a kid to Penang, the local coffee- THEN A decade ago, Bali and Phuket modernity. joyed the boat rides, theme park and most shop culture of years past still existed. It were my favourite destinations for short of all the cool weather. was quieter and the pace of life was slower. family getaways. The kids loved these des- NOW Travelling to Penang with a kid a NOW I took up a friend’s offer and re- tinations, which had nice beaches and di- 20. HIRAN COORAY decade later, I discovered that the island visited Phuket Banyan Tree, an all-villa verse activities to keep a day fully packed. Chairman, Jetwing Hotels Group, Sri Lanka enclave in Laguna Phuket and boy was I has gone through tremendous develop- NOW In recent years, we started visit- glad! Set among swaying casuarinas and THEN In 1990, I was a rookie in the trade ment, especially the new compounds on ing destinations like Kuala Lumpur and palms, my one-bedroom pool villa offered and attended a PATA meeting in Penang, the hillside towards Batu Ferringhi. There Ho Chi Minh City, which I found to have the ultimate serenity for my three-day so- which brought me to Malaysia for the first are many child-friendly beach resorts with developed with better and more varied kids’ clubs and buffet breakfasts. journ. time. I was newly married and took my facilities and activities. Not only are all wife along – this gave us kind of a second modern creature comforts available, we honeymoon! We had a wonderful time at Giftography/shutterstock also get to experience culture and heritage. Genting Highlands after the meeting.

16. GRACIE GEIKIE NOW In 2002, we took a family trip to Sabah and Sarawak with my three sons. I Director/Principal consultant, Planet remember my eldest boy (then nine years Borneo Group of Companies, Malaysia old) was so attached to the tour guide that he cried when it was time to leave. It was THEN I loved the rich heritage and cul- an emotional moment for all of us. ture in Siem Reap. The experienced tour guide we had made our temple tours that much more special and meaningful. 21. JACKIE WONG Managing director, Hong Thai Travel NOW My last visit to Singapore in April Services, Hong Kong 2016 showed me a quaint side of the city I had not seen before. I stayed in Clover 33, THEN I paid my first visit to Pattaya 40 where cafes and bars were within walking years ago. The Coral Island was stunning distance. I loved the mix of Arabic, Chi- and I was impressed by the area’s tranquil- nese, Malay cultures in that area – it was lity as well as the sunshine and beaches. great walking around taking in the sights At that time, Hongkongers seldom went and aromas. overseas, so it was a perfect escape for city dwellers from Hong Kong. 17. GULDEEP SINGH SAHNI NOW Singapore’s Gardens by the Bay Managing director, gets a thumbs up for its creative and mod- Weldon Tours & Travels, India ern facilities which have drawn me there several times. It’s exciting to stroll indoors THEN The white sand beaches of Bo- and admire the supertrees and vast array racay provided a pleasant setting for my of plants in a big glasshouse. Hong Kong Street art in Penang’s George Town vacation. Besides the beach resorts, the doesn’t offer that! Etakundoy/shutterstock January 2017 TTG Asia 11

22. JOHN PAUL CABALZA Managing director, Cencorp Travel, Philippines

THEN My best ASEAN experience was in Bali. My visit to Ubud was complemented by relaxing times at the beach in Kuta and Nusa Dua. Seeing and exploring the luxu- rious Bulgari Resort Bali was another one for the books. NOW A recent best experience was in Ho Chi Minh City. The museum tour stood out as it took us through lessons of war, its aftermath, and wounds inflicted for Grand Palace in Bangkok generations. My family went away with a greater appreciation of peace and a re- minder to pursue the life we envision. pore River, which took me past old shop- Kuta and Legion. I loved the smells, sights houses along Boat Quay, the Merlion Park, and people. One of my clearest memories Singapore Flyer and Marina Bay Sands. is waking up in Ubud to a funeral proces- 23. JOYCE JOCSON sion outside. Operations manager, Nexus Travel, Philippines 27. KHIRUL ZAINIE NOW My favourite part of travelling Managing director, in the region, where I now live, is get- THEN My trip to Genting Highlands sev- MegaBorneo Tour Planner, Brunei ting close to local life, such as by cycling en years ago remains firmly etched in my through the rural areas. I’m also a massive memory. The destination was a novelty THEN Most memorable was my first visit fan of wellness holidays; Asia does them as the weather was cool and we enjoyed to Thailand 30 years ago. I visited Hat Yai so well and I believe this segment will con- the cable car ride to the mountaintop. and the smiles of the Thai people were tinue to grow. Also, there were many rides and hotels so warm and genuine. The food was also to choose from within the integrated re- great. sort. 33. MARY ANN ONG NOW I recently visited Jakarta and was General manager, Luxus Pacific Travel and NOW Last July, I visited Thailand with my impressed by the Indonesians. They are Tours, Philippines mother, aunt and four-year-old daughter. hospitable even to each other. The traf- Thai food is so yummy and inexpensive fic was hellish, but people kept their cool, THEN My happiest ASEAN travel memo- whether it’s at the floating market or hotel even during minor accidents. My best ASEAN ry was in Boracay. Then, I knew by mem- breakfast. I love the seasonal fruits espe- ory the resorts and restaurants from Sta- experience was visiting tions 1 to 3. This is no longer possible with cially mangosteens, and my family was 28. KOUSIK BHATTACHARYA thrilled by their first elephant ride and Bangkok during the so many new hotels, resorts, and malls sightseeing at the temples. Head of marketing and B2C business, sprouting up all over the island. Via.com, India Songkran period, NOW My best travel experience would 24. JUERGEN GALLISTL THEN My favourite ASEAN experience playing with water be El Nido, Palawan. There is some- COO, Tripfez, Malaysia was in Bangkok. There is so much history thing mystical about taking a kayak ride intertwined with modernity there. What guns and painting our around the Big Lagoon and Small Lagoon. THEN My best ASEAN travel experience fascinated me were the floating market, Against a serene backdrop, I took in the was a visit to Borobudur five years ago. It Chinatown, palaces and temples. The city faces with clay. peaceful sea and magnificent limestone also has a great nightlife. cliffs. was like stepping back in time and seeing Keller Mak an ancient culture and civilisation. The NOW Today, my favourite is Langkawi. I General manager & chief distribution officer, Buddhist monuments were impressive. Lotus Tours, Hong Kong particularly like the cable car to the sum- 34. MINORU SATO mit of Mount Mat Cincang, Langkawi’s NOW Penang, because it a melting pot of President, Blue Ground Japan cultures and home to well-preserved her- second highest mountain, which gives memory of being surrounded by majestic unrivalled views of the island and beyond. itage buildings and houses. I thoroughly temples, the chanting of Buddhist monks, THEN Twenty years ago, I visited the The boat tours to Tasik Dayang Bunting enjoyed the visit to Kek Lok Si Temple. and watching the sky suddenly turn pitch Philippines for the first time and was and Gua Cerita are great too. I also like black still makes my hair stand. stunned by the beauty of the islands of trekking through the pristine rainforest Boracay and Palawan. The friendly locals that covers most of Langkawi. NOW I love sailing and there’s no better 25. JULIE MABALLO made the experience even more special. way to discover island life than to be on Operations manager, I’ve not been there recently but I know a catamaran in the Andaman Sea. This New Era Travel and Tours, Philippines Boracay has become very popular so may- 29. LARRY LO is paradise, every journey is unique and be it’s better I keep my memories of the Managing director, everyone connects in his own way to the THEN My family took a trip to Hong place rather than make a return trip. Westminster Travel, Hong Kong magnificent natural surroundings. Kong and my kids really enjoyed Disney- land and other theme parks. We’ve been NOW The beaches and resort towns THEN My second trip to Bali was truly to Hong Kong several times since and the within a couple of hours by car of Dan- memorable. I was invited to the wedding 31. LESLIE CHIANG enjoyment never ceases. ang are spectacular. Many areas of central of my clients’ daughter. It gave me an op- Manager, BorneoGuide, Brunei Vietnam are still relatively unknown to NOW On a recent trip to Singapore, I was portunity to meet new friends and gain Japanese tourists. Numerous beachfront bowled over by the Gardens by the Bay. insight into their culture. The passion and THEN Visiting Tunku Abdul Rahman properties have excellent hotels, casinos The way they used creativity, ingenuity hospitality was palpable. Marine Park in Kota Kinabalu, Sabah. I and restaurants. I would recommend that and imagination to make flowers the main found the place very relaxing, and there people visit this new destination soon be- NOW When I first attempted scuba div- attraction is unsurpassed. were many species of marine life which fore the secret gets out. ing on a one-day programme in Kota made snorkelling fantastic. Kinabalu, it enticed me to explore a new 26. KELLER MAK underwater world and learn what the NOW Singapore, as it is very easy to get 35. MINT LEONG General manager and chief distribution other 70 per cent of this planet is all about. around with its efficient public transpor- Managing director, officer, Lotus Tours, Hong Kong I am planning my next dive trip in Si- tation. I visited a variety of attractions in Sunflower Holidays, Malaysia padan, which is reputed to be one of the the city and enjoyed myself very much. THEN My best experience was visiting world’s top diving sites. THEN I was in Cambodia about 10 years Bangkok during the Songkran period, ago for a travel trade show. A dinner was playing with water guns and painting our 32. LISA FITZELL arranged for us with Angkor Wat as a faces with clay. Knowing we were foreign- 30. LAURENT KUENZLE Group managing director, backdrop, leaving me with memories of Diethelm Travel Group, Thailand ers, the Thai people asked our permission CEO, Asian Trails, Thailand the beautiful and well-maintained site. to bless us with waters. What good fun! THEN The full solar eclipse in Angkor in THEN I travelled to Bali as a 19-year-old NOW Bali is my favourite destination NOW It’s the boat ride down the Singa- 1995 is a moment I will never forget. The and visited Candidasa, Mas, Ubud, Sanur, for rest and relaxation. It has many good January 2017 TTG Asia 12 Report ASEAN Highlights properties at reasonable rates. I love Ba- THEN Riding a bicycle in total darkness the locals hill tribes was a great cultural linese massages and walks by the beach. in early morning at 04.00 from Sofitel experience. Angkor Phokeethra Golf & Spa Resort to catch the sunrise at the Angkor Wat tem- 36. NIGEL WONG ple was one for the books. 47. UMBERTO CADAMURO Director, Urban Rhythms Tour COO Inbound, Pacto, Indonesia Adventures & Travel, Malaysia NOW My most desired experience would include playing a round of golf at Phokee- THEN I did not fall in love with ASEAN THEN My first ASEAN experience, after thra Country Club in Angkor Wat while countries until 1986, when I visited Lake 10 years living abroad, was scuba diving watching the sunrise! Toba in Indonesia. In the rainy season the off Tenggol Island, Terengganu, Malaysia. lake changes colour through the day, and It sparked my appreciation of the beauty watching it from the balcony of a cottage and infinite sense of adventure that the re- 41. RAVI GUSAIN in Samosir was well worth the bumpy gion has to offer. Managing director, Erco Travels, India ride. Somehow, the lack of infrastructural NOW My latest and best ASEAN experi- THEN My best ASEAN travel experience development remains part of its charm to ence is standing at the edge of the crater was to Halong Bay in Vietnam. It was one this day. This holiday kept me in Indone- of Mount Bromo in East Java, an active of the most picturesque sites I have seen. sia for the past 26 years. volcano. It was then I knew deep down The Thien Cung Cave was exceptional. NOW I have a preference of putting up at that my ASEAN adventures had only just local accommodation chains to see how begun. NOW I visited Gardens by the Bay in Sin- they measure up to international stand- gapore and was blown away by its world- ards. I had a wonderful stay last year at class design concept based on environ- the Victoria Angkor Hotel in Siem Reap, 37. PEGGIE CHUNG mental sustainability. Outbound deputy general manager, a colonial gem in the centre of town serv- Hong Thai Travel Singapore ing exquisite Cambodian food. However, I left feeling that much effort is needed to 42. SEKI KATO maintain the splendour of Angkor Wat. THEN Thailand remains one of my fa- President, Green Travel, Japan vourite ASEAN countries because of the Since I was inspired warm service, quality accommodation at THEN When I visited Cambodia in 1992, affordable prices, value-for-money food, 48. VIOLET WANG I felt that Phnom Penh was such a small by my first climb to Destination manager, Pacific World, China and shopping. Thailand has lots to offer in town that left me profoundly affected by terms of history, culture, sporting activi- its poverty and dark history. But Angkor the summit of Kota THEN My first time in South-east Asia ties, beaches and more. Wat was a paradise, and this was before it was in 2006/07, when I visited Bangkok was registered as a UNESCO World Herit- Kinabalu in Malaysia a NOW I visited central Vietnam in 2014 and Pattaya on a company incentive trip. age site. and was won over by the picturesque few years ago, moun- Teambuilding at the Royal Cliff Beach beaches and French colonial influence in NOW I returned to Cambodia earlier this Hotel was particularly memorable. Danang. Hoi An also left a deep impres- year and was impressed by how much tain climbing has sion with its mix of Chinese, French, Viet- has changed. Phnom Penh has developed NOW My most recent trip to South-east namese and Japanese influences. politically, socially, culturally and eco- become part of my Asia was to Singapore. Compared with nomically. I’ve been to Cambodia more 10 years ago when I visited for the first travels. time, so much has changed. There are 38. PHAM HA than 80 times now and every time I re- Soontarut Wattanahongsiri turn, I feel like a time traveller there. many more restaurants, more attractions CEO, Luxury Travel Vietnam General manager, Abercrombie & Kent Thailand on Sentosa, and many international and boutique hotels to choose from. THEN Ten years ago, I visited Bali and Lombok for the first time. It was an expe- 43. SOONTARUT rience of a lifetime with a Buddhist temple WATTANAHONGSIRI THEN Singapore was one of the only des- 49. WILSON YEUNG visit, street food tasting, volcano and cof- General manager, tinations in ASEAN I used to visit, and I Director of marketing, fee field tours, nature walks, and a visit to Abercrombie & Kent Thailand recall shopping in Orchard Road. Morning Star Travel Service, Hong Kong the rice fields in Ubud. NOW Happy hour in Siem Reap while THEN My very first memorable experi- THEN My first ASEAN experience was a NOW In April 2016, my friends and I re- watching the sunset; tasting a glass of beer ence was a trip to Cambodia back in 2004 trip to Bangkok. The taste of food was so visited Bangkok, Phuket and Chiang Mai and half-cooked chicken eggs from road- when I first started my career, and I’ve re- much different from Hong Kong – yum- in Thailand. I visited safaris, did cooking side stalls in Hanoi’s Old Quarter; and turned over 10 times. my! The place provided a carefree room classes, encountered local tribes and vis- hunting for Hard Rock Cafe souvenirs in for relaxation. I tried the famous Thai ited a rice field. A private jet took us from NOW Since I was inspired by my first Phuket and Ho Chi Minh City are some massage which was incredibly awesome. Bangkok to Phuket, where we took a pri- climb to the summit of Kota Kinabalu in activities I enjoy. vate yacht down Phang Nga Bay. Malaysia a few years ago, mountain climb- NOW My best ASEAN visit was a sailing ing has become part of my travels. I love to Danang. When I got on the cruise, my every aspect of the natural wonders from 46. TOBIAS FISCHER trip began. The travel time to Danang is 39. PORNTHIP HIRUNKATE base to summit. Director of business development, fully utilised. I could enjoy the cruise fa- Managing director, Go Vacation Thailand cilities, dinning in world-class restaurants, Destination Asia Thailand and visit my favourite city at the same 44. STARRY WONG THEN My first visit to Koh Samui was time. THEN My first trip to Phuket 35 years ago Deputy manager, outbound, Century 15 years ago, when the airport had just was love at first sight! Patong Beach was Holiday International Travel Group, China opened and the Chaweng Beach Road a far cry from today with pristine beaches was partially still a dirt road. A trip by bus 50. ZERNY PACKEER THEN I visited Ho Chi Minh City with and basic infrastructure. I also travelled and ferry to the shopping centre in Surat Chairman/managing director, friends in 2009. We enjoyed the fresh sea- to Phang Nga Bay by road and the indig- Thani town was a monthly highlight then. Asian Exotica, Sri Lanka enous fishermen at Koh Panyi caught me food and had a good time exploring the Over time, small stalls had made way for lobsters by hand, a wonderful memory I many small streets in the city to see how concrete shopping arcades, big supermar- THEN About nine years ago, I had an hold close to heart to this day. the locals live and work. One of my fa- ket chains arrived and bungalow resorts interesting experience in Myanmar when vourite places is the Ho Chi Minh City became hotels. I travelled in a 1960 model car with the NOW On a trip to Myanmar, I visited the Central Post Office for its architecture, Despite this modernisation, I feel that door tied shut by rope. Food was cheap temples of Bagan and was treated to a lei- lovely smell of stamps and quaint interior Samui hasn’t lost its charm. I appreciate and just by changing a US$100 note, I was surely ride on a horse and cart and sat atop with music in the background. the mix of good infrastructure and local treated like a millionaire! one of the majestic pagodas, which offered touch and get the island feeling every time amazing views of the entire landscape. NOW I took a 12-day trip to Chiang Mai I return to my favourite destination. NOW Having visited Myanmar in recent I tried to imagine how the place looked and Hua Hin in October 2015. My interest times, I believe this country is one of the a hundred years ago with all the golden in discovering the peaceful local lifestyles NOW In 2007, I did an overland tour few unspoiled countries. is what has brought me back to Thailand spires twinkling in the sunlight. from Hanoi to Luang Prabang with time and again. my parents. The border between Viet- S Puvaneswary, Rosa Ocampo, Paige Lee 40. PRANOWO GUMULIA nam and Laos at Dien Bien Phu was just Pei Qi, Mimi Hudoyo, Prudence Lui, Xinyi open for international tourists. We en- Commissioner, 45. TEDJO ISKANDAR Liang-Pholsena, Caroline Boey, Rohit Kaul, Bayu Buana Travel, Indonesia Founder, TTC Travel Network, Indonesia joyed the scenic mountainous road Feizal Samath and Julian Ryall contributed from Sapa to Dien Bien Phu, and meeting to this feature. ILTM ASIA SHANGHAI 5TH - 8TH JUNE 2017

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PATRONS Capella Hotel Group Asia JLL Pan Pacific Hotels Group

PLATINUM SPONSORS Best Western Hotels & Resorts Paradise Group Carlson Rezidor Hotel Group Withers KhattarWong Clyde & Co Wyndham Hotel Group

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Navigating through crowded skies In a region where air travel is booming, how are Asia-Pacific’s legacy and budget airlines keeping pace with passenger demand and industry competition? TTG Asia examines the latest developments in the sector

expansion, which the airline overcomes by Singapore, Melbourne and Sydney, the PHILIPPINES using its five other hubs of Clark Freeport THAILAND carrier “remains stuck with six A380s that By Rosa Ocampo Zone, Davao, Cebu, Kalibo and Iloilo. By Michael Sanderson will continue eroding revenue”. At home, CEB and subsidiary Cebgo Philippine Airlines serve more than 60 domestic routes with Thai Airways International Nok Air over 2,700 weekly fights. In 2016, it intro- For Philippine Airlines (PAL), 2016 was a Fleet renewal and a revived focus on Euro- In a year marred by a pilot strike and year defined by fleet modernisation, addi- pean routes are reasons credited for Thai flight cancellations, CEO Patee Sarasin ac- tion of longhaul routes and increased op- Airways International’s (THAI) ability to knowledged that 2016 had been a difficult erations outside Manila. weather the turbulence of recent years. year for Nok Air although he pointed to Marking its 75th year in 2016, the Philip- THAI president Charamporn Joti- the launch of the Value Alliance and the pine national carrier took delivery of two kasthira said notable points in the air- introduction of the Smiling Across Asia Boeing 777 and five A321s, enabling it to line’s “strength building phase” include slogan as highlights. expand its international routes. In 2017, the launch of the first of its 12 new Air- Notably, the airline also suffered finan- eight A330s with mono-class seats ordered bus A350s, resuming Bangkok-Moscow cial losses due to a planned expansion into by the previous PAL adminsitration will flights and a return to Frankfurt. There China coinciding with the Thai govern- be reconfigured with business, premium are also talks of reviving non-stop flights ment’s crackdown on zero-dollar tours. economy and economy class seats for to the US in 2017. “While we didn’t meet the original goal flights to Australia and Honolulu. Welcoming the changes, Diethelm (of second-half profit) due to unforeseen PAL also made clear its intentions to Travel Thailand general manager Victor factors such as the crackdown and the penetrate deeper into the US, having Mogilev, said:“THAI gives a very strong king’s passing, we are on the right track commenced Cebu-Los Angeles and Ma- sign towards growth and development by and are looking forward to a very positive nila-New York services last year. President bringing back more routes... The US mar- year,” Patee said. and COO Jaime Bautista disclosed plans ket is an area where we see a lot of poten- Despite the disruptions to its China am- to increase flights to Los Angeles and San tial for tourism in Thailand.” bitions, Patee said regular charter flights Francisco, and luanch new services to On THAI’s improved Skytrax ranking between China and Bangkok continued Chicago and Texas when the airline takes from 19 to 13, making it the most im- to thrive. It also planned a “trade-fair style delivery of A350 in 2018. proved airline of 2016, Endau Analytics campaign” with affiliate NokScoot and the For China, more frequencies to Beijing aviation analyst Shukor Yusof said: “This Thai Ministry of Tourism and Sports to and Shanghai can be expected in the near was largely due to improved products on attract high-end Chinese tourists. future, as well as a new Chengdu connec- board, introducing new routes and more However, Endau Analytics’ Shukor tion and more chartered services linking We’re primarily a price- importantly, streamlining its fleet which thinks the LCC’s problems in China to other Philippine destinations. had different types of aircraft hence cost- were more a case of bad management Europe, meanwhile, is not yet on PAL’s sensitive market... 70 to ing a lot in maintainence.” than bad luck. “Nok never really was well expansion radar apart from the existing Shukor maintained that while the new managed to begin with, hence the years Manila-Heathrow service, Bautista said. 80 per cent (operating in A350 fleet could help THAI in the long of losses,” he said. “It needs a new breed PAL also began longhaul routes from its run in their likely deployment for Europe of managers to run the airline and en- secondary hub of Cebu due to congestion the Philippines) are LCCs and select Asia-Pacific destinations like sure profitability.” at Ninoy Aquino International Airport. with little business class traffic. Cebu Pacific Alexander Lao Twenty-sixteen saw Cebu Pacific (CEB) Vice president comercial sales of Cebu Pacific lay down massive expansion plans and re- and president of Cebgo inforcing its position as a LCC. “We’re primarily a leisure and price- duced new flights from Cebu to Calbayog, sensitive market... 70 to 80 per cent (op- Ormoc and Roxas City in the Visayas. erating in the Philippines are LCCs with Cebgo is hoping its order of 16 ATR little business class traffic,” said Alexander 72-600s turboprop aircraft, of which two Lao, CEB vice president commercial sales were already delivered, will enable it to and president of Cebgo. serve more offbeat Philippine destinations The LCC counts 30 international desti- like Marinduque and Masbate. nations, including the 2016 launch of Ma- Industry watcher Shukor Yusuf, found- nila-Guam and Kalibo (Boracay)-Incheon er of Endau Analytics, opined that CEB’s routes It is considering mounting services “vibrancy and bubbliness” will put it in to Honolulu, Delhi, Perth and Hokkaido. good stead to attract younger travellers Capacity constraints at Manila’s Ninoy and remain one of the “best performing CEOs of member airlines at Value Alliance’s launch Aquino International Airport limits CEB’s airlines in the region”. January 2017 TTG Asia 17

centives and rates for groups and series SINGAPORE We plan to triple our movements are better.” By Paige Lee Pei Qi Chinese business over AirAsia Singapore Airlines the next five years. I Since its inception, the AirAsia Group has As it looks to claim a bigger share of Asia’s shown its commitment to expanding con- growing low-cost travel market, Singa- see potential for flights nectivity within ASEAN’s core and sec- pore Airlines (SIA) established the Budget ondary cities, connecting to 208 destina- Aviation Holdings in May 2016 to house to 20 Chinese cities by tions within the region. and manage its budget carriers, Scoot and As a strategic partner of ASEAN’s Tigerair, with the planned adoption of a 2019. year-long 50th anniversary campaign in single brand and operating licence for Peter Bellew 2017, the airline group has various initia- both LCCs in 2017. CEO, Malaysia Airlines tives lined up. AirAsia Malaysia’s head of For SIA CEO and Budget Aviation commercial, Spencer Lee, said: “We will Holdings chairman, Goh Choon Phong, For instance, the FlexiBiz upgrade al- promote the ASEAN Pass; roll out pro- merging the brands is “the logical next lows business travellers to move their MALAYSIA motions on airfares and packages and a step” after the integration brought about flight earlier or later for free on the same By S Puvaneswary special livery to promote the campaign; “commercial and operational synergies day of travel, take extra carry-on baggage and work on merchandising and inflight that are providing growth opportunities (7kg) and select an upfront seat at no ex- Malaysia Airlines meals to promote the diverse offerings of for both airlines”. tra charge. Those who cancel their flights the 10 ASEAN member nations.” For example, SIA and regional wing will also be entitled to a credit voucher re- As part of its turnaround strategy to- In 2016, AirAsia Malaysia started five SilkAir connect to only 12 destinations in fund that is valid for a new booking within wards profitability in 2018, Malay- unique international routes not served by China, but with Scoot and Tigerair in the six months of issue. sia Airlines (MAB) in 2016 made other airlines: Penang to Yangon and Ho mix, the group will reach 24. Rombeek said: “Convenience is the some unpopular decisions including Chi Minh City; Langkawi to Guangzhou; While lauding the greater flexibility hallmark of business travel. We are not shrinking its network by 30 per cent. Kota Kinabalu to Wuhan: and Johor Bah- and destination network that SIA and its targeting the premium business travel- MAB ceased its Kuala Lumpur-Dubai ru to Guangzhou. subsidiary airlines bring, Alicia Seah, ler as we know they have different needs. route in February 2016 to codeshare with Abdul Rahman Mohamed, general marketing communications director, Dy- We are looking at the business traveller Emirates on this sector instead. In the manager, Mayflower Holidays, lauded nasty Travel Singapore, said: “For busi- who considers airline schedule and direct same month, the airline ended its Kuala AirAsia’s overall strategy of opening new ness travellers however, budget airlines flights as top priorities.” Lumpur-Frankfurt service after almost 40 markets from secondary cities a boon for are still not their priority (choice) if there However, Jetstar’s new offering has years in the market. travel consumers and businesses alike. are other alternatives.” some trade players wondering if it was As well, loss-making longhaul routes He added: “This has benefited the in- just another way to boost its ancillary rev- such as Kuala Lumpur-Brisbane, Kuala centive travel segment. With the current Jetstar enues. Said Chan Brothers Travel’s head of Lumpur-Paris and Kuala Lumpur-Male economic slowdown and weak ringgit, marketing communications, Jane Chang: were cut over the last two years. we’re seeing more companies opting to Jetstar is clearly pushing into the corpo- “FlexiBiz is just another configuration of Desmond Lee, group managing direc- reward high achievers within the ASEAN rate market with the introduction of the their existing (ancillary) offering.” tor of Apple Vacations & Conventions, region, and do not mind budget carriers FlexiBiz bundle last September, an add-on She remarked: “While attractive, ulti- opined: “Cutting off routes to Europe such as AirAsia. Their requirement is to product which provides business travel- mately travellers will do their own math other than to London has affected the im- make the experience a premium one such lers greater flexibility and ease of booking. on whether it’s worth selecting a budget age and reputation of the national carrier.” as by pre-booking hot seats and inflight Paul Rombeek, head of sales, commer- carrier over a (full-service) carrier, as But these are also accompanied by a meals.” cial, Jetstar Group, said this is a “major various ancillary offerings including seat greater focus on emerging destinations. strategic move” by the LCC to enter into selection, meals, flexibility of cancella- MAB plans in 2017 to expand its network the business travel space after its prior fo- tion among others, can add up (to the in China by serving eight new destinations VIETNAM cus on the leisure market. fare).” and 11 new routes with 35 additional fre- By Marissa Carruthers quencies from its hubs in Kuala Lumpur, Kota Kinabalu and Penang. Vietnam Airlines MAB CEO Peter Bellew said: “We plan to triple our Chinese business over the A drive to boost domestic and interna- next five years. I see potential for direct tional routes and fleets has seen Vietnam- flights to 20 Chinese cities from Kuala ese national carrier’s business soar in 2016 Lumpur, Penang, Kota Kinabalu and and position itself for the future. Kuching by 2019.” Vietnam Airlines CEO Pham Ngoc While welcoming the planned increase Minh said pre-tax profit in 1H2016 is ex- in connectivity to China, Adam Kamal, pected to grow threefold amid an increase CEO at Olympik Holidays, had other ide- in passenger traffic of 13 per cent. as for how the airline can better compete. It also forged a partnership with All “We prefer to push other airlines such Nippon Airways in January 2016, gaining Thai Airways as Emirates, Etihad, Singapore Airlines links between Vietnam and Japan. This and Vietnam Air, as the sales support, in- is expected to strengthen its position to Report Airlines enter the US, which it is aiming to do by its LCC market share to over 10 per cent.” VietJet 4Q2018, having acquired 40 A350-900s To keep up with growth, it is expected able to operate from Ho Chi Minh City to to employ over 1,300 staff, a 44 per cent Los Angeles. year-on-year increase. As well, 10 more Florencia Allo Moreno, Khiri Travel A321s and 12 environmentally friendly Vietnam county manager, said the addi- A320neos are on order. tion of regional destinations onto Viet- In 2016, the LCC carried 2.8 million nam Airlines’ flight network has “helped passengers in 2016, up 36.4 per cent from in product development due to the trend the previous year, while load factor year- of multi-country trips and itineraries”. to-date increased three per cent to reach Specifically, new direct flights to central the 89 per cent mark. Vietnam, Myanmar, Indonesia, Bangkok HK Express joins three other founding and Cambodia have aided the creation of members – Lucky Air, Urumqi Air and “outside-the-box” itineraries. West Air – to establish the U-Fly Alliance Still, Jeff Redl, managing director of in January 2016, and was later joined by Diethelm Vietnam, argued that changes South Korea’s Easter Jet in July. must be made to Vietnam Airlines’ short- “I expect JAL to start making more use of cities across Asia, Peach intends to open comings like unassertive staff and lack of its international slots at Haneda from now up access to lesser known parts of Hok- turndown service before it can be consid- on and to start looking at possible new kaido from overseas markets, a move that INDIA ered a premium carrier the likes of Cathay destinations they can serve with their new the trade too expects will bolster the re- By Rohit Kaul Pacific or Singapore Airlines. fleet of Boeing 787 Dreamliner aircraft gion’s appeal for Asian travellers. and Airbus A350s.” “Having a base at Shin-Chitose Airport Vistara VietJet Outbound agencies specialising in will enable more more people to come to North America are also excited about the Hokkaido from other parts of Japan and A joint venture between Tata Sons and New routes, a broadened international possibilities that a direct Haneda-New overseas,” said Akihiko Iwatate, manager Singapore Airlines, Vistara has been mak- reach and plans for an initial public offer- York flight opens up. of tourism and MICE promotion depart- ing waves in India’s domestic market since ing are among the LCC’s success stories in Hiromitsu Isoi, president of American ment, City of Sapporo. its inception as an Indian full-service car- the past year. Holidays, said: “New York is our most Chris Pickering, director and group rier in January 2015. Having controversially launched in popular East Coast destination, although general manager of Hokkaido Tourism Within six months in 2016, it launched 2007 with bikini-clad stewardesses on it is still behind San Francisco and Los Management, agreed: “Shin-Chitose has six new destinations, namely Jammu, Sri- some flights, the budget carrier has domi- Angeles because they are both much for far too long been focused on the do- nagar, Kochi, Chandigarh, Kolkata and nated Vietnam’s skies with cut-cost air- closer to Japan. But Japanese travellers mestic market. This could really help us Port Blair, bringing its total destination fares. It today boasts a fleet of 40 A320 and want to go shopping in New York, take in attract travellers from growing markets count to 18 with 515 flights a week. A321 aircraft operating around 350 flights a show on Broadway and see the sights.” such as Hong Kong, Singapore, Malaysia, Phee Teik Yeoh, CEO, Vistara, com- daily on 53 routes. Isoi added that his company sends Thailand and Taiwan.” mented: “As a new entrant, we believe in In 2016, it introduced a string of do- about 2,000 Japanese on package tours to Meanwhile, Peach plans to double its challenging the status-quo in the market mestic and international routes including New York every year, but direct JAL flights fleet to 40 aircraft by 2020, according to to disrupt and bring to customers the ‘new Hanoi to Taipei City and Tainin (Octo- could sharply increase the number. Inoue. The airline reported a 120 per cent feeling of flying’, which would eventually ber), Hai Phong to Bangkok (October), surge to 6.1 billion yen (US$52.6 million) help us (gain market share).” and Ho Chi Minh City to Kaohsiung and Peach Aviation in operating profit for the year ending International expansion is definitely Hong Kong (December). March 2016. on the cards for Vistara, although Yeoh is VietJet president and CEO Nguyen Thi Japan’s largest LCC, headquartered at keeping mum on specifc plans. Phuong Thao aims to boost the fleet to Osaka’s Kansai International Airport, has And with the scrapping of the 5/20 rule, more than 200 aircraft by 2023 – a move unveiled an ambitious expansion plan HONG KONG which requires domestic airlines seeking that could be made possible by burgeon- that includes opening new hubs in Sendai By Prudence Lui to fly international to be operational for ing growth revenue of more than 200 per and Hokkaido’s New Chitose Airport. five years with at least 20 aircraft, Uniglobe cent to US$488 million in 2015. The expansion into northern Japan, Cathay Pacific Swiftravel’s chairman Rajji Rai thinks it is She also plans to capture 50 per cent Hokkaido in particular, is designed to im- “only a matter of time” before the Vistara of Vietnam’s domestic market, having prove demand and access to the region’s Having invested over US$1 billion to up- spreads its wings overseas. increased capacity in 2016 by at least 29 attractions. Shinichi Inoue, CEO of the grade its aircraft and airport lounges since As well, Vistara has launched its own per cent on the top 10 domestic routes. airline, sees potential to “accelerate in- 2010, Cathay Pacific saw lounge upgrades lounge near the boarding gates at the Ter- Further growth on domestic routes are bound and outbound demand and acti- in London Heathrow and the rebranding minal 3 of Delhi’s Indira Gandhi Inter- expected in 2017. vate new destinations” in Hokkaido. of Dragonair to Cathay Dragon among its national Airport, and also partnered Axis Jeff Redl, managing director of Besides directly linking Hokkaido with most prominent milestones for 2016. Bank to introduce the first co-branded Diethelm Vietnam, said: “VietJet’s (grow- On top of partnerships with notable travel credit card – Axis Bank-Vistara ing) connections will meet and stimulate restaurants to improve inflight meals, the Credit Card – to enhance its Club Vistara demand, especially among young adults, enhanced baggage policy has seen sub- frequent flyer programme. business and leisure travellers.” stantial allowance increases. The additional competition and prod- But despite deals advertising fares for The airline has launched seven new ucts the two-year-old airline brings to the as low as US$10, Redl says there are many routes over last two years, including New- marketplace has been a boon for the trade. hidden costs and taxes. Moreover, flights ark, Boston, Manchester, Gatwick, Zurich, “The entry of Vistara has raised the ser- are often delayed or rescheduled due to Dusseldorf and Madrid, while services vice level of domestic airlines in India. A late arrivals or technical difficulties, and to Tel Aviv will commence on March 26, world-class product coupled with a fresh the lack of transit counters are a hassle for 2017. appeal make it ideal for catering to busi- connecting passengers, he noted. By 2020, Cathay Pacific will take deliv- ness travellers,” said Praveen Chugh, pres- ery of 48 Airbus A350s with innovative ident, Business Travels. new features including Wi-Fi connectivity Rai added: “Unlike many other airlines, JAPAN in all classes, an enhanced inflight enter- Vistara has not resorted to flash sales for By Julian Ryall tainment system and upgraded seats. filling seats and has hence maintained its customer profiling. The airline was also Japan Airlines Hong Kong Express the first one to introduce a premium economy class on domestic routes.” With the Japanese government’s ban on Peach plans to open HK Express has been steadily growing its the company launching new routes expir- flight network to 29 destinations in Asia IndiGo ing on April 1, Japan Airlines (JAL) is ex- hubs in Sendai and from its Hong Kong base. pected to announce a direct route to John After adding secondary Asian destina- At a time when most Indian carriers are F Kennedy International Airport in New Shin-Chitose...to ac- tions such as Hualien (Taiwan), Chiang bleeding, Indigo managed to stay in the York, which will make New York its third Rai (Thailand), Nha Trang (Vietnam), black, which president Aditya Ghosh boils US destination from Haneda, after Hono- celerate both inbound Takamatsu and Ishigaki (Japan) and down to the airline’s operational efficiency. lulu and San Francisco. Guam in 2016, commercial director of “Our business idea has been a structur- The Japanese national carrier went into and outbound de- HK Express, Luke Lovegrove, said the air- al differentiator. The disciplined execution bankruptcy protection in 2010 but with line plans to launch six to 10 routes this of LCC principles with single aircraft type government assistance was able to rebuild mand to these desti- year, including to Saipan (starting January and higher aircraft utilisation has helped its business and re-listed on the stock ex- 17) and Luang Prabang. us maintain low operating costs,” the air- change in 2012. nations.” He continued: “In three years HK ex- line chief commented. Geoffrey Tudor, senior analyst for Ja- Shinichi Inoue press has become an important catalyst for In 2016, IndiGo added new destina- pan Aviation Management Research, said: CEO, Peach Aviation growth at Hong Kong Airport, propelling tions like Dehradun and Port Blair as part January 2017 TTG Asia 19

of its focus on non-metro Indian cities. Dhabi set to commence in June. This in- India’s largest airline by market share, the creases utilisation of the A330 fleet, which carrier operates to 18 destinations across has mostly served Perth and Australia’s the country and flew around 2.5 million east coast so far, the spokesperson added. passengers as of August 2016. As well, Virgin will continue to focus The Indian LCC also gained 24 more on North America with plans to com- aircraft including the A320neo, whose mence five-times weekly services between more effiicent engines and large wing tips Melbourne and Los Angeles in April 2017. have purpotedly improved fuel savings by Other plans include the implementa- over 14 per cent. tion of the Better Business programme, Uniglobe Swiftravel’s Rai said: “With which includes fleet simplification, and Qantas economy class (the new fuel-efficient A320neo) aircraft the introdution of in-flight Wi-Fi. at its disposal it has been the most aggres- sive airline to connect new destinations,” observed Uniglobe Swiftravel’s Rai.

AUSTRALIA By Rebecca Elliot

Qantas

A finetuning of its business stuctures and realignment of focus on Asia are some changes steering Qantas’ way forward. Just two thirds its way through a Trans- formation Programme – involving cost cutting, efficiency, fleet investment, in- frastructure and technology, refreshed service approach and a restructuring of global network and alliances – the airline is already seeing “the best result in Qantas’ 95-year history”, according to Benjamin Tan, Qantas’ senior vice president, Asia. He continued: “We’ve been adding flights and launching routes into Asia – with 75 per cent of our international growth last year focused on the region.” “Around 50 per cent of Qantas and Jet- star’s international capacity is now dedi- cated to the region, compared with 30 per cent 10 years ago,” Tan shared. Flights were added to Singapore, Hong Kong, Japan, the Philippines and Indonesia in 2016. Moving forward, Qantas plans to re- turn to Beijing with daily flights from Syd- ney in time for the Chinese New Year. The service, operated on an Airbus A330-300 aircraft, will add 3,300 seats weekly and represent an 18 per cent increase in Qan- tas’ total capacity into Greater China and seven per cent into Asia, Tan elaborated. When the airline takes delivery of Boe- ing 787-900 in 2017, it will usher in an era for “ultra-longhaul travel” for Qantas, stated Tan. Other plans include the launch a new Melbourne-Tokyo (Narita) service since December 2016 and the opening of new lounges in Brisbane and London this year.

Virgin Australia

In 2016, Virgin Australia laid the ground- work to foray into Asia over the coming years, while continuing to grow its core North American market. “As part an alliance with China’s HNA (announced in May 2016), we are plan- ning to introduce flights between Aus- tralia and Asia in 2017. The alliance will also involve codesharing, frequent flyer programmes, lounge access and the pro- motion of tourism and business travel,” said a Virgin Australia spokesperson. “This will accelerate our access to the Chinese market... A record one million Chinese visited Australia last year, illus- trating the opportunity for growth.” Not neglecting the potential of Asian destinations closer to home, its LCC sub- sidiary Tigerair Australia commenced in- augural services to Bali in March 2016. In 2017, the airline’s A330-200 aircraft will be deployed on a longhaul interna- tional route for the first time, with thrice- weekly services between Perth and Abu Destination Japan Shaken but not broken the same period in 2015. Of that total, The recent string of natural disasters has only strengthened the resolve of Kyushu’s 767,000 arrived aboard cruise ships, a sec- tourism stakeholders to welcome tourists back to the destination by rebuilding its tor that saw no cancellations in the wake of the disasters that struck the region. infrastructure and offering attractive promotions. Julian Ryall reports The KTPO estimated that total arrivals in 2016 to reach 3.6 million, which would wenty-sixteen was a year of up- May 8, there were 700,000 cancellations to try launched a scheme to leverage foreign represent a remarkable increase of 30 per heaval for the travel trade in Ky- destinations in Kyushu.” media and bloggers to promote Kyushu as from the record 2.8 million foreign tourist ushu, as Japan’s southernmost To enable visitors to better understand a holiday destination. arrivals in 2015. island suffered a series of power- the ground situation, KTPO set up an In addition, Shinya Katanozaka, presi- “We are currently promoting Kyushu as Tful earthquakes and aftershocks in April earthquake information portal in five dif- dent of All Nippon Airways Holdings, in a wonderful tourist destination with natu- – which caused 50 deaths and wrecked ferent languages including English, and July slashed the cost of a one-way flight ral beauty and building a brand image for havoc on landmarks such as Kumamoto provided updates on transportation and from Tokyo to Kyushu throughout Sep- Kyushu. In the minds of many foreign vis- Castle. Barely six months later, Kyushu road conditions in the affected regions, tember to 9,700 yen, down from an aver- itors to Japan, Kyushu is not perceived as was dealt another blow in early October Sakamoto told TTG Asia. age of 12,000 yen. a holiday destination, something that we when Mount Aso – one of the region’s The Japanese government was also Similarly, both Kinki Nippon Tourist are trying hard to change,” said Sakamoto. most popular attractions – erupted for the swift to lend a helping hand to the local Co and Nippon Travel Agency have been first time in nearly two decades. tourism industry, announcing an 18 bil- providing discounted accommodation Despite the double blows from these lion yen (US$156.2 million) emergency packages to the region since last summer, disasters, the Kyushu Tourism Promotion budget on May 11 to be shared among Ky- which have received strong interest at Organization (KTPO) accepts that the ushu’s seven prefectural tourism organisa- least among domestic travellers. As well, Destination in numbers local travel sector needs to work hard to tions. Kyushu Railway Co introduced a special rebuild its reputation, but remains confi- “Using this budget, the Visit Kyushu one-day discount pass in June and July dent that can be achieved. Special Campaign was introduced over that could be used on the company’s local Sharing the immediate fallouts on the the summer, providing discounts of up and bullet train lines. 700,000 local trade, Hisatoshi Sakamoto, director to 70 per cent on lodgings in Kumamoto Regardless, early indications are show- The number of cancellations for of KTPO’s overseas division, said: “As of and Oita and 50 per cent everywhere else ing positive impacts from the combined scheduled visits to Kyushu in April 23, 96 different tourism-related fa- in Kyushu,” said Sakamoto. programmes. the month after the April 2016 cilities were closed – 60 in Kumamoto In tandem with the campaign, the In the first six months of 2016, total ar- earthquake Prefecture and another 35 in Oita. As of Ministry of Economy, Trade and Indus- rivals were up 40 per cent compared with 18 billion The amount provided in yen, equivalent to US$157.3 million, to the seven prefectures in Kyushu to help them rebuild their travel sectors 3.5 trillion The revenue target set, in yen, for Kyushu’s tourism sector in 2023

Kumamoto Castle was damaged in the April 2016 earthquake January 2017 TTG Asia 21

Viewpoints Issue of the day JNTO “We are trying to promote ‘hope tour- ism’ and show visitors the efforts and What can Kyushu do to convince progress being made by people who are working hard to ensure the region’s recov- tourists to return? er y.” According to statistics from the tour- Riki Inamura, ism ministry, Fukushima was the 15th president, Riki’s most-visited of Japan’s 47 prefectures Tours Japan in 2015, with at least 800,000 foreigners Kyushu should passing through. follow Hok- Other trade players seek to cast disaster kaido’s example sites in a more upbeat light with the use of and have one positive marketing terms. centralised tour- “We prefer to promote tours to Fuku- ism authority to promote shima Prefecture as ‘reconstruction tour- the region, although that could be difficult ism’ and help the local travel industry get because Kyushu has several prefectures back on its feet,” said Motohisa Tachikawa, while Hokkaido is a single administrative re- a spokesman for JTB Corp. “Using the gion. But they need to be more unified when Fukushima is safe to visit term ‘disaster tourism’ is totally different it comes to offering comprehensive tourism to what’s going on there right now.” information and services. Pointing to the rebuilding efforts in Kyushu after the April 2016 earthquake, Matthew Dagher- Bringing light to darkness he added: “The best way our industry Margosian, head can help is to send more people there, Taiwan office, Visiting disasters sites can be educational and provides a get them to stay in local hotels, eat in lo- Mandarin much-needed lifeline for the affected communities, insist cal restaurants, and buy local goods and Journeys souvenirs.” It would help if Japanese tour operators. Julian Ryall finds out how For now it seems that disaster tourism Kyushu provides is getting more attention. In September information on the or a country that has suffered un- misunderstand and believe that the whole 2015, the first issue of the Dark Tourism preventive measures fortunate catastrophes in recent of Fukushima Prefecture is still dangerous travel magazine was released in Japan, that are in place – earthquake resistance of years, disaster tourism is a terri- and not worth visiting,” said Rin Onodera, highlighting a leprosy sanatorium in hotels, advance warning system, etc. One tory that Japanese travel operators of the Fukushima Prefecture Tourism As- Okayama Prefecture, World War II sites, areF still careful to foray into over concerns sociation. parts of Fukushima Prefecture still seeing way of publicising that information might be through existing weather websites because of sending out the wrong message. “But that’s just not true,” she stressed. the after-effects of the March 2011 earth- at the moment that sort of data is not very “Dark tourism sounds very negative “Radiation levels in most areas in the pre- quake and tsunami, and the disaster at the accessible or user-friendly. and there is a possibility that people will fecture are safe for people to live there. Fukushima Daiichi nuclear plant.

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Madrid, 18 November 2016. FITUR 2017, the access the stand assembly and the organisation. The Guide International Tourism Trade Fair organised by IFEMA also features an Exhibitor Zone, a Co-exhibitor Section which is due to be staged at Feria de Madrid from 18 to and an Exhibitor Schedule. 22 January, remains strongly committed to technology and to promoting online communication and interactivity with In the Contracting section, exhibitors can learn about all exhibitors. In this regard, the Trade Show has started general regulations for IFEMA and specific ones for FITUR up an interactive Exhibitor Guide through which exhibitors as well as terms and forms of payment. In Participation can hire, learn about participation modalities, rates, stand Modalities and Rates they can choose a “turnkey” stand assembly, organisation and promotion as well as generate or a free-design stand. In the chapter on Assembly and contacts. Organisation, they can view Assembly Possibilities, Additional Services, Exhibitor Passes, an Application for The interactive Exhibitor Guide, a technological tool set to invitation letters for visas, Invitations, FITUR Vouchers facilitate communication and interactivity with the Event and Passport, Activities at the trade show, the Site and participants, contains all the information that by going Opening Hours. digital adds the advantages of greater visibility, connectivity and interconnectivity with each one of the IFEMA/FITUR In regard to Promotion and Contacts, they will access the areas. Far more comprehensive consultations can thus Catalogue of Exhibitors, Promotional Possibilities and be made, with all the sought-for information only a click Search for Contacts and Meetings Organisation in order to away; and they will be more direct, too, as the different facilitate the schedule of contacts and meetings during the interdepartmental contacts can be reached for opening or Trade Show. And in the Exhibitor Zone they can register closing any transactions. Co-exhibitors and obtain Codes for Access and a series of Services. For more information: Jesús González The Guide will allow businesses, organisations and official , Press Officer bodies to resolve in a speedy and direct manner any 0034 91 722 50 95 | [email protected] queries they may have regarding their participation in Helena Valera, International Press the Trade Show. Through the Guide they will access the 0034 91 722 51 74 | [email protected] different modalities of participation in the Event, with their corresponding rates; they may hire directly and find Beatriz Zamorano, Editor out how to display their offering; and they will be able to 0034 91 722 58 43 | [email protected] www.fituronline.com January 2017 TTG Asia 22 Destination Japan

1 5 NEWS IN A MINUTE

1 April 2017 debut for new hot An overnight stay costs between housing a lounge, dining area and accessible for non-Japanese. The spring resort in Hakone 3,300 to 6,500 yen, depending on the two observation cars. theatre, which opened in 2015, has The latest addition to Fujita Kanko’s day. introduced an innovative glasses that hotel collection in Japan, all 150 5 Hotel Chinzanso Tokyo gets display subtitles in up to four foreign rooms at this upscale Japanese hot 4 Full steam ahead for luxury massive makeover languages for live performances. spring resort – located at the centre sleeper train The Hotel Chinzanso Tokyo is due of Hakone’s Fuji-Hakone-Izu Na- West Japan Railway’s will roll out its to complete the final phase of a 7 Post-quake Tottori dangles tional Park – feature a private open- ultra-luxurious sleeper train Twi- comprehensive makeover of its 267 tour subsidies air hot spring bath. light Express Mizukaze from June rooms within 2017. The renovation The Japanese government will pro- Facilities include a spa, hot spring 17, with ticket prices ranging from includes the renewal of its Japanese vide a subsidy of up to 10,000 yen baths, a restaurant and a bar, while 250,000 to 1.3 million yen. suite, which consists of two tatami- per person for tourists who visit Tot- the resort complex has dining and The Twilight Express Mizukaze mat rooms that can accommodate tori Prefecture in southern Honshu, leisure facilities such as a soba noo- will offer two- or three-day trips up to six guests. The hotel intends in an attempt to lure visitors back dle restaurant, Japanese steakhouse departing from Kyoto or Osaka to to use the space – which uses aro- after a 6.6-magnitude earthquake and a botanical garden. Shimonoseki, passing through either matic Japanese cypress, mikage struck the coastal city in October. The Hakone Kowaki-en Tenyu is the Sanyo region on the Pacific coast stone in the bathroom and camellia To qualify for the incentive, tour- now accepting reservations ahead of of Japan or the Sanin region on the wood – to stage tea ceremony dem- ists will need to visit Tottori between its April 2017 opening. Prices start Sea of Japan. onstrations. January and March 2017, stay in the at 33,000 yen (US$318) per guest, The train can only accommodate prefecture for at least one night and based on two guests, and includes about 34 passengers in 16 gues- 6 Subtitle glasses for non- visit one sightseeing spot for tours. breakfast and dinner. trooms across three classes – singles, Japanese audience The subsidy will be deducted twins and a suite. Guestrooms will The growing global appeal of an- from the Tottori package cost that 2 Snowshoe hike through occupy six carriages, with the re- ime and manga has prompted the i have been or are currently being sold Hokkaido’s unexplored east maining four carriages respectively to make its live performances more by travel operators. Walk Japan has launched a Hok- kaido Snow Tour to explore east Hokkaido’s vast and largely empty landscapes. One day of the eight-day snowshoe hike is spent among the fishing communities on the frozen shoreline, and the tour also visits MY WAY the Shiretoko Peninsula UNESCO World Heritage site. What are your current challenges? the company mission, and deliver a One challenge is the travel difficulty warm sincere service to guests is our Walk Japan some people experience around Japan ultimate goal. (due to the language barrier). How- ever, the government is supporting If I had my way to improve destina- tourism by expanding Wi-Fi networks tion marketing, I would... continue in various areas, providing English- to develop and deploy effective in- speaking guides, making announce- ternational marketing and public ments in English and printing restau- relations to promote Tokyo’s many rant menus in multiple languages. appealing aspects in regards to food, Human resources are also a prime service, cultural experiences, history, concern. We are actively working to traditions and safety. 2 secure human resources as the Japa- We also need to continue working nese working population shrinks, and closely with key government organi- training a diverse group of staff to be sations to promote tourism through- 3 Women-only capsule hotel leaders of the future. The government out the world. A key relationship with opens in Tokyo’s Akihabara is looking for ways to allow the hospi- these official bodies is something that Opened in May 2016, the Akihabara tality and tourism industry to employ will help to create both destination Bay Hotel is the first women-only staff from other countries. and gateway tourism interest for our capsule hotel in Tokyo’s otaku and Steve Dewire Recruiting and retaining the best guests. electronic gadgets district of Aki- talent, in addition to keeping our In addition, if we aim to consist- habara. General manager, Japanese team members, is another ently improve our level of omote- Each unit comes with a bed and Grand Hyatt Tokyo key issue. Also, it is crucial to support nashi service by introducing Eng- two square metres of legroom, Wi- experienced people returning to the lish-speaking team members and Fi, alarm clock and a USB charging workforce. proactively responding to our guests’ station. The hotel has shared micro- Employee satisfaction is crucial expectations, I believe that these fac- waves, kettles, coin-operated washers and providing the training necessary tors will support an overall increase and dryers, as well as showers with to allow for each employee to achieve in sales. free shampoo, shower gel, towels and hair dryers. January 2017 TTG Asia 23 Destination Singapore A taste of finer things Singapore TourismSingapore Board

Boat Quay

Already renowned as a food destination with myriad dining options from hawker fare to celebrity restaurants, Singapore’s Michelin debut is just the icing on the cake in luring visitors, discovers Paige Lee Pei Qi

ingapore’s reputation as a thriv- hawker stalls in some of its tours, a move able there. For instance, food lovers can ing dining city was further el- that general manager Dominic Ong said enjoy a duality of dining experiences in evated with the launch of its first has boosted the appeal of their packag- Destination in numbers unexpected places, like Bincho (in Tiong Michelin Guide last year, which es due to the strong recognition of the Bahru Market). It is a mee pok stall by day cementedS the city’s honour of being the food guide among global travellers. that transforms into a yakitori omakase first and only country in South-east Asia Even for visitors who are not drawn to 11.3 million restaurant at night.” to be covered by the guide. Singapore for its food, the city’s F&B of- The total number of international To heighten awareness of Singapore’s Not only is Singapore the first South- ferings can still be “a great complement visitors to Singapore from booming dining scene, Sundra said that east Asian city to boast two hawkers to their trip”, Ong opined. To encourage January to August 2016, a 10.3 STB has been supporting food pro- with the coveted Michelin star, it is also repeat visits, he suggests promoting more per cent year-on-year increase grammes like the recent debut season of home to the world’s most affordable gourmet restaurants in the city to inter- reality TV MasterChef Asia, which show- Michelin-star meal – Hong Kong Soya national travellers. cases Singapore’s culinary diversity, from Sauce Chicken Rice and Noodles, rat- Also seeing a “good selling point” in 64,347 street food to fine dining. ed one star, offers dishes from just S$2 the Michelin Guide, GTMC Travel CEO Singapore’s total number of hotel Meanwhile, Karni Tomer of walking (US$1.40). Samson Tan intends to include the newly rooms in 2016, up from 61,947 tour operator Wok ‘n’ Stroll sees food Such attractions make compelling crowned Michelin-star dining experi- in 2015 tours as opportunities to introduce for- drawcards for tourists to Singapore, and ences in his packages, but will wait for the eign visitors to bona-fide cultural experi- tour operators in Singapore are quick to hype to die down before officially selling ences in Singapore. seize the Michelin buzz as marketing op- them. “There are too many long queues “We don’t only eat during our food portunities. for the hawker stalls,” he said. S$21.8 billion tours. We also guide tourists through Fred Seow, senior vice president of Such recognition naturally lends a The overall tourism receipts for the country’s food culture and tell marketing & B2B at Asiatravel.com, said: hand in the Singapore Tourism Board’s 2015, equivalent to US$15.3 them the story of Singapore through “This Michelin Guide will give us good (STB) destination marketing efforts. Said billion, a 7.6 per cent year-on- food,” said Tomer, citing examples of mileage in the Singapore brand story. It Ranita Sundra, director of attractions, year decline walking food tours that go into a herit- is a clear recognition of our overall F&B dining and retail at STB: “This guide fur- age enclave boasting Indian and Chinese standards and not just the credited res- ther reinforces Singapore’s standing as temples or visit a TCM shop stocked with taurants. It also demonstrates our origi- Asia’s hub for culinary excellence and en- the Lion City is already home to a dy- herbs. nality and creativity so this means we are courages the growth of gastro-tourism by namic array and diversity of dining expe- “Culinary tours are a big trend, espe- an exciting place even when food, a basic further elevating awareness and interest riences in culinary hotspots such as Arab cially in the past year. It is a great boost to need in travel, is concerned.” in our diverse dining options.” Street and Tiong Bahru Market. the tourism industry as people are look- Star Holiday Mart has since included But with or without the Michelin gas- She said: “We also emphasise the ex- ing for more ways to feel the local experi- several Michelin-listed restaurants and tronomic guide, Sundra pointed out that periential epicurean adventures avail- ence.” Destination Singapore

Issue of the day Retrofitting for better productivity For a sector grappling with manpower issues, infrastructure and process rede- sign will spell more efficient ways to boost productivity. By Paige Lee Pei Qi Noppasin/shutterstock

he perennial manpower crunch landscape,” said Lionel Yeo, chief executive for small and medium enterprises, and up general manager at Marina Mandarin Sin- in Singapore’s hospitality sec- of the Singapore Tourism Board (STB). to 50 per cent for the rest. gapore, shared that the hotel has adapted tor has driven the government Raising productivity levels through in- Shangri-La Hotel Singapore is current- technology and innovation into its opera- to launch the Hotel Industry frastructure and process redesign is thus ly undergoing the STB-supported retrofit- tions, in addition to expanding employ- TransformationT Map (Hotel ITM) to en- key to addressing the manpower crunch, ting project for its Horizon Club Lounge ees’ jobscopes and conducting multi-skill sure sustainable growth of the sector de- said Singapore minister for trade and in- and kitchen. When completed, the retro- trainings to raise productivity. spite an increasingly challenging operat- dustry (industry) S Iswaran at the Hotel fitting project is expected to shave man Said Lim: “A manpower-lean business ing environment. ITM’s launch. hours by up to 45 per cent in the service model is not a choice, but rather a move Four strategies have been identified in “We need to innovate service modali- and culinary functions through the intro- ahead of the curve given the current busi- this roadmap: building manpower-lean ties to better engage guests. On the man- duction of self-service options and the re- ness climate.” business models; developing new solu- power front, our ageing workforce and design of back-of-house processes. Gino Tan, area general manager, Sin- tions through innovation; growing busi- changing aspirations of jobseekers neces- Another initiative involves placing ra- gapore and general manager, Pan Pacific nesses through internationalisation; and sitate the adoption of the productive and dio frequency identification chips in lin- Singapore, also agrees that job redesign building a strong pipeline of quality tal- manpower-lean business models to sus- en, uniforms and decorative items in hotel will be the way forward for the hospitality ent. tain growth,” he added. rooms. This allows workers to track the industry. “The Hotel ITM is to ensure that Singa- One of the initiatives is a grant items without having to manually count He stressed: “Redesigning jobs will help pore’s hotel industry stays abreast of con- launched in April to retrofit older hotels them, which can lead to an average man- the hotel to achieve maximum output, in- sumers’ changing needs, and sustainably and add features that boost productivity. hour saving of up to 60 per cent. crease employee engagement, efficiency thrives amid our manpower-constrained It will fund up to 70 per cent of the costs In a nod to this model, Melvin Lim, and productivity, as well as improve qual- ity and organisational branding.” Viewpoints

What else is needed to boost tourism in Singapore? MY WAY

Jaclyn Yeoh, What are some of the challenges pore International Film Festival, Ok- managing that Singapore faces as a tourist toberfest Asia, ZoukOut and Com- destination? edyfest Asia. These are good events director, As a small country with limited tour- that can lure repeat travellers back. Siam Express ist attractions, Singapore’s primary Singapore challenge is how to attract tourists to All the grants the city, especially repeat visitors. Typ- provided by STB ically, many visitors who have visited are not easy to prominent attractions such as Marina apply for and are not Bay Sands, Sentosa and the Singapore helpful in boosting our business. I think Zoo will be reluctant to make a trip to improvement on that front will help the trade Singapore again. very much now. The currency is another challenge as the Singapore dollar is staying Fred Seow, senior strong against regional currencies – which is good news for Singaporeans vice president but bad news for regional tourists of marketing who will find it expensive to travel & B2B, here. Asiatravel.com We should tap If I had my way to improve things, into the vast I would... continue to keep a look knowledge and Benjamin Choo out for different, high-profile and/or experiences of our locals, Country manager unique events to host here. as well as the pioneer generation who surely Good examples that we already Singapore, KKDay can be great tourism ambassadors. This is have are the Ultra Singapore Music A ZoukOut performance so that visitors can have even more authentic Festival, Singapore Grand Prix, Singa- experiences in Singapore. January 2017 TTG Asia 25

NEWS IN A MINUTE

1 Visa-free travel between 2 JW Marriott Hotel Singapore Singapore and Myanmar South Beach opens Singaporeans travelling to Myanmar The new JW Marriott Hotel Singa- for short trips no longer need to ap- pore South Beach opened its doors ply for a visa from December 1, 2016. on December 15, 2016, following Under the agreement, both coun- its refurbishment since South Beach tries will grant an exemption of visa Consortium appointed Marriott In- to each other’s citizens for a stay not ternational to operate the design ho- longer than 30 days, subject to pre- tel earlier last year. 5 vailing entry requirements. A major change can be seen in the new Beach Road Kitchen, which was Thursdays and Saturdays, with a This route will be operated with expanded to 250 seats from its previ- same-day return flight operating as Airbus A350-900 aircraft, the latest 2 ous 150 to accommodate the expect- MI427, similar to the current SIA addition to the SIA fleet. SIA will ed increase in guest numbers, as well timing. The service will be operated also codeshare with Star Alliance as the debut of JW Spa. on a Boeing 737-800 aircraft with partner Scandinavian Airlines on the Meanwhile, the original seven business and economy class cabins. new services. linear check-in counters have been replaced with group check-in area at 4 Stockholm gets onto 5 Singapore Wake Park reopens the back of the lobby. Singapore Airlines’ radar Singapore’s only cable-ski park, lo- Singapore Airlines (SIA) will com- cated in East Coast Park, has reo- 3 SilkAir flies to Colombo mence services to Stockholm from pened in October 2016 under a new Regional carrier SilkAir will begin May 30, 2017, marking the second management after a two-year hiatus. thrice-weekly services to Colombo Scandinavian city to be added on its The facility now features three ca- in April 2017, taking over two of par- flight network after Copenhagen. ble systems designed for beginners ent Singapore Airlines’ (SIA) services The airline currently operates and a full-size cable system for expe- (SQ466/SQ467). SIA will continue four weekly flights to Moscow from rienced wakeboarders. to operate its daily night flight SQ468 Singapore. The frequency will in- The lagoon is also equipped with and return flight SQ469. crease to five times per week from floodlights to illuminate the area so SilkAir’s MI428 Colombo service2 May 30, and the flights will continue that riders can skim the waters until will be scheduled on Wednesdays, on to Stockholm’s Arlanda Airport. 22.00 daily.

TRIED AND TESTED Swissôtel Merchant Court After a recent top-to-toe refurbishment, the brightened rooms and eye-catching cross-cultural decor of this five- star hotel makes Paige Lee Pei Qi feel right at home

LOCATION The hotel is situated in help foreign guests stay connected with Clarke Quay, offering easy access to the their families. nearby Boat Quay as well as numer- ous bars and restaurants in the area. The F&B The Ellenborough Market Café has Raffles Place financial district is about a also undergone a 15-minute walk away. revamp and now sports a vibrant ROOMS The property completed an turquoise interior, 18-month extensive renovation in Octo- complete with a bonus for families with children – and an ber 2016. The 476 rooms and suites were sparkling diamond- outdoor Jacuzzi. given an overhaul, which made me feel as cut glass wall fea- For gym rats, there is a well-equipped though I was staying in a brand-new hotel. ture, shedding its two-storey fitness centre that is open 24 In terms of design, all the rooms now earlier wooden-ori- hours. The Pürovel Spa & Sport, an in- take on a brighter tone while maintaining ented interior and house Swiss spa brand, is a new addition the hotel’s mixed Swiss-Peranakan fea- more dated feel. to this property. tures. Similarly, the corridors now sport a The internation- lighter hue. al and Peranakan SERVICE The hospitality of the staff was Upon entering my Swiss Executive style buffet contin- remarkable. They were ever-ready to assist Room, I was enthralled by the panoramic ues to delight diners me and were quick to greet the guests with view of the city skyline which stretched with its wide array smiles. It made me feel right at home. across the Singapore River. As well, the of fresh seafood and platter of chocolates that awaited my ar- nyonya items such VERDICT The rejuvenation project was rival added a touch of Swiss hospitality to as kueh pie tee and babi pongteh. And of floor, which will be better suited for casual well worth the wait. It has transformed the the overall experience. course, not forgetting the signature durian diners. property into an even more vibrant venue One of the main changes to the rooms pengat which ended my sumptuous meal My room on the 11th level provided me to dine and stay in. were the bathroom upgrades. Bathtub on a celebratory note. access into the private Executive Club as showers are now been replaced with Alternative dining options are avail- well, where cocktail hours are from 18.00 standing showers, making the place feel able at the newly revamped lobby lounge to 20.00, offering evening drinks and fin- No. of rooms 476 more spacious. Crossroads Bar and poolside diner Blue ger food. Rates From S$230 (US$160) a night I like how the hotel also provided a Potato, which features a Western a la carte Contact details Handy smartphone that allowed for com- menu with a selection of fine wines and FACILITIES Recreational facilities in- Tel: (65) 6239 1867 / 6239 1848 plimentary IDD calls to 10 selected coun- beverages. It also features an open grill clude an idyllic pool area featuring a Website: swissotel.com/hotels/singapore- tries and data access. This would surely kitchen by the pool deck on the second swimming pool with waterslides – a big merchant-court January 2017 TTG Asia 26 ICYMI: Tune in to what’s been going on at Connect ttgasia.com and the social media space

MOST READ

CAMBODIA PRIMED FOR LUXURY TOURISM GROWTH The swelling ranks of high-end hospitality offerings, alongside im- EDITORIAL proved infrastructure and expanding flight connections into the country, Karen Yue Group Editor [email protected] have made the Cambodian luxury tourism market ripe for growth. Xinyi Liang-Pholsena Editor, TTG Asia Travel bosses are expecting the entry of these upscale properties, [email protected] Paige Lee Pei Qi Assistant Editor, Singapore such as Alila Villas Koh Russey (right), will expand the luxury travel [email protected] sector beyond Siem Reap to other parts of the country and make Alila Villas Koh Russey, Cambodia S Puvaneswary Editor, Malaysia/Brunei [email protected] Cambodia more appealing as a standalone destination. Mimi Hudoyo Editor, Indonesia ment, after years of being sidelined for the more prominent Visayas [email protected] Rachel AJ Lee, Yixin Ng Sub Editors HONG KONG AGENCIES FACE THE WIND OF CHANGE and Luzon in the Philippines amid security concerns, a move that has [email protected], [email protected] A shifting market preference for online bookings and independent travel been met with anticipation from tourism players in the destination. Rebecca Elliott Correspondent, Australia [email protected] has significantly transformed the Hong Kong travel agency landscape, Assistant tourism secretary Frederic Alegre disclosed that more Marissa Carruthers Correspondent, Cambodia leading to a change of ownership for several established operators in funds will be set aside for infrastructure improvement as well as mar- [email protected] Caroline Boey Senior Correspondent, China & Special Projects recent months. keting and promotions, and Santa Cruz Island – 20 minutes by boat [email protected] After over 40 years in operation, inbound travel agency Associated from Zamboanga City – will also be highlighted as a new destination. Prudence Lui Correspondent, Hong Kong [email protected] Tours closed shop and sold its coach business to Kwoon Chung Bus Rohit Kaul Correspondent, India while Gray Line Tour took up its longhaul MICE and inbound travel. SINGAPOREAN DEMAND FOR PHU QUOC SHORT [email protected] Julian Ryall Correspondent, Japan Meanwhile, tailor-made tour specialist Concorde Travel – which was LIVED DUE TO LACK OF ACCESS [email protected] established in 1978 has joined forces with the Jebsen Travel Group As Vietnam looks to capitalise on the rising visibility of its beaches in Feizal Samath Correspondent, Sri Lanka/Maldives – [email protected] with the former’s managing director Graham Elsom joining the latter as recent years, efforts to market the southern island of Phu Quoc have Chadamas Chinmaneevong Correspondent, Thailand travel consultant and business development advisor. met with limited success in Singapore, according to agent feedback. [email protected] Rosa Ocampo Correspondent, The Philippines Vietnam Airlines’ twice-weekly Singapore-Phu Quoc service was [email protected] NEW TOURISM PLANS SHINE LIGHT ON MINDANAO terminated in October 2015, and among Vietnam’s beach destinations Redmond Sia, Goh Meng Yong Creative Designers Lina Tan Editorial Assistant Mindanao will finally see greater attention given to its tourism develop- only Danang currently enjoys direct connections from Singapore. SALES & MARKETING Michael Chow Group Publisher [email protected] Pierre Quek Publisher, Online Section WHO’S SAYING WHAT [email protected] Shirley Tan Senior Business Manager [email protected] Ingrid Chung Business Manager [email protected] Instagram Cheryl Tan Corporate Marketing Manager [email protected] Kwek Wan Ling Marketing Executive [email protected] Cheryl Lim Advertisement Administration Manager [email protected] Carol Cheng Assistant Manager Administration and Marketing [email protected]

PUBLISHING SERVICES Tony Yeo Division Manager Kun Swee Qi Publishing Services Executive Lynn Lim Web Executive Katherine Leong Circulation Executive

TTG ASIA MEDIA Darren Ng Managing Director Chief minister of Penang Lim Guan Eng and other Ho ho ho! Here’s the TTG team celebrating Christmas Kuching’s famous cat [email protected] Raini Hamdi Senior Editor officials at Penang Convention & Exhibition Bureau’s with Royal Plaza On Scotts’ general manager Patrick statues all dressed up to [email protected] first industry engagement session Be Engaged. Fiat. #christmas #royalplazaonscotts welcome ICCA delegates

#penang #PCEB to the state of Sarawak. OFFICES #kuching #sarawak SINGAPORE 1 Science Park Road #04-07 The Capricorn, Singapore Science Park II, Singapore 117528 Tel: (65) 6395-7575 Fax: (65) 6536-0896 FACEBOOK.COM/TTGASIA TWITTER.COM/TTG_ASIA INSTAGRAM.COM/TTGASIA [email protected]; www.ttgasia.com HONG KONG 8/F, E168, 166-168 Des Voeux Road Central, Sheung Wan, Hong Kong Tel: (852) 2237-7288 Fax: (852) 2237-7227 WE LIKE Snippets of happenings good and bad surrounding the travel trade TTG Asia is a product by TTG Travel Trade Publishing, a business group of TTG Asia Media. It is mailed free on written request to readers who meet predetermined criteria. Paid subscriptions are available to those who do not meet the criteria. Annual airmail subscriptions are US$180 to Asia and US$199 COSTA CRUISES PRODUCES FRESH operations. HK Express will also collect inflight donations on A320neo elsewhere. Cover price US$5. MOZZARELLA AT SEA on behalf of HKSF between January 1-31, 2017. MCI (P) 098/09/2014 • PPS 619/02/2013(022926) Thanks to its Printed by Times Printers Pte Ltd partnership with DESTINATION ASIA BUILDS A NEW HOME FOR 16 Tuas Avenue 5, Singapore 639340 Latteria del THAILAND'S UNDERPRIVILEGED Curatino, Costa Destination Asia Group recently partnered with Habitat for Humanity Cruises has installed to construct a new 42m2 home for an underprivileged family in central cheese-making equipment onboard Costa Thailand. The voluntary day of house building, part of Destination Travel Hall of Fame Since 2002, TTG Asia Media has honoured Diadema and Costa Favolosa to serve freshly made buffalo mozzarella, Asia’s CSR initiatives, saw more than 35 staff from the head office luminaries that have won the prestigious burrata, stracciata and and other traditional Italian cheese specialities move tons of sand, dig trenches and lay concrete blocks. The TTG Travel Award for at least 10 consecutive times for the same award title in the Travel on its special Goccialatte menu to guests. This service will be rolled Destination Asia team worked on all areas of construction, such as the Hall of Fame. out to six more ships over the next few months. sinking of a cesspit, laying foundations and constructing block walls. At present, these exceptional organisations and their years of induction are: • Singapore Airlines (2002) HK EXPRESS TOUTS SHARKFRIENDLY AIRCRAFT INDIAN TOURISM BEGINS TO FEEL • Singapore Changi Airport (2002) HK Express has used the delivery of its first A320neo aircraft – which THE PINCH FROM CASH CRUNCH • Hertz Asia Pacific (2005) • Royal Cliff Hotels Group (2006) features low fuel burn, low emissions, quiet engines and a longer flight To curb the flow of black money in the Indian • Star Cruises (2008) range – to pledge its continued commitment to shark conservation economy, the Indian government on November 8 • Sabre Travel Network Asia-Pacific (2009) efforts. The LCC has also named the newest aircraft “Shark” in support declared all currency in denominations of Rs500 • SilkAir (2010) • Lotte Tour (2011) of the Hong Kong (US$7.40) and Rs1,000 illegal tender, resulting in long • Hong Kong International Airport (2013) Shark Foundation queues outside banks and ATMs. • Raffles Hotel Singapore (2013) • Regal Airport Hotel (2015) (HKSF), following The Indian trade fears that business will be considerably affected • Banyan Tree Spa (2015) an earlier pledge if the cash crunch is not resolved soon, as foreign tour operators and • Qatar Airways (2016) from the airline tourists have raised concerns over the availability of Indian currency at • Thai Airways International Public Company Limited (2016) • Thailand Convention & Exhibition Bureau (2016) to introduce ATMs and across hotel counters. As well, a number of historical monu- TTG Asia Media is pleased to announce that it has set up a a shark-free ments managed by Archaeological Survey of India accept cash as the virtual TTG Travel Hall of Fame (www.ttgtravelhof.com), which will enable us to showcase the accolades, artefacts and memorabilia cargo flight only mode of payment, which is a challenge for tour operators when of the region’s most exceptional travel organisations in a far policy across its they book for groups. more effective way and to a global audience. 260 mm 380 mm

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TTG ASIA_FP jan2017 380 x 260 mm Asia 7 brand issue date size deadline content proofread MICE0688 TTG ITB Show Dailies 260(W)x380(H)mm (KK) Highres-1.pdf 1 13/10/16 9:11 AM