ANNUAL REPORT 2011 / 2012 eThekwini Municipality Contact Details P.O. Box 1014 Email:
[email protected] Durban Website: www.durban.gov.za 4000 CONTENTS Page No. Volume One Contents Page 1 Preface 3 Acronyms 4 Chapter One Mayor's Message 7 Municipal Manager's Overview 9 Chapter Two Governance 12 2.1 Introduction to governance 12 2.2 Political governance 12 2.3 Administrative governance 15 2.4 Performance, Monitoring and Evaluation 19 Chapter Three Service Delivery Performance 60 3.1 Introduction 60 3.2 Water Provision 62 3.3 Waste Water (Sanitation) Provision 66 3.4 Electricity Provision 68 3.5 Waste Management 71 3.6 Housing 75 3.7 Roads 78 3.8 Transport 81 3.9 Stormwater Drainage 85 3.10 Local Economic Development ( including Tourism and Markets) 88 3.11 Security and Safety 93 3.12 Disaster Management 95 3.13 Fire and Emergency Services 98 3.14 Development Planning, Environment and Management Unit 100 Chapter Four Organisational Development Performance 104 4.1 Introduction 104 4.2 Employees 105 4.3 Managing the Municipal Workforce 107 4.4 Capacitating the Municipal Workforce 108 4.5 Managing the Workforce Expenditure 109 Chapter Five Financial Performance 110 5.1 Introduction 110 5.2 Statements of Financial Performance 113 5.3 Grants 118 5.4 Asset Management 122 5.5 Performance Indicators and Benchmarks 125 5.6 Financial Ratios 129 5.7 Spending against Capital Budget 137 5.8 Sources of Finance 138 1 5.9 Capital Expenditure of five largest projects 140 5.10 Basic Service and Infrustructure Backlogs - Overview 142 5.11 Cash Flow Management and Investments 144 5.