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Follow-Up on Audit Recommendations from 2012 to 2018 265 Chapter 4 Follow-Up on Audit Recommendations from 2012 to 2018 Between 2012 and 2016, we audited a total of 1.0 Summary 69 ministries, Crown agencies and broader-public- sector organizations, and recommended 1,306 Chapter 4 actions overall. This represents a 45% increase in All of our value-for-money audit reports include total actions over what we followed up on in our specific recommended actions that aim to promote 2018 expanded follow-up work, which included 898 accountability, transparency, increased efficiency and actions. From this year’s review of the status of those cost-effectiveness and better services for Ontarians. recommended actions, we noted the following: In order to ensure these goals are accomplished, Organizations overstated their progress an important part of our Office’s work is to follow • in implementing recommended actions. up on our past audits to assess the progress made We found that of the 260 value-for-money on our recommended actions, with an emphasis on and Committee-recommended actions that having them fully implemented. organizations self-assessed as “fully imple- Two years after we publish audit reports, we mented” this year, our review work confirmed follow up on the implementation status of our that only 36%, or 93, of these recommended recommendations that ministries, Crown agencies actions were actually fully implemented. and broader-public-sector organizations (also col- This resulted in a significant use of time and lectively referred to as organizations) agreed to resources by both our Office as well as the when the initial audit was completed (Chapter 1 organizations. of this volume contains our follow-up work on The implementation rate of the recom- recommendations in our 2017 Annual Report). After • mended actions we followed up on last the two-year follow-up is completed, as part of our year has increased slightly. The implemen- expanded effort to track the status of our past rec- tation rate for the recommended actions that ommendations and support increased implemen- we followed up on in 2018 (from our 2012 to tation efforts, we continue to follow up on these 2015 Annual Reports) has increased slightly recommendations. from 59% last year to 63%. Of the 54 (53 in This year, we again returned to our annual 2018) organizations included in our review reports of 2012, 2013, 2014, 2015, and we added last year, 18 have now fully implemented 75% the 2016 Annual Report, to effectively, “follow up or more of our recommendations, which is an on the follow-ups.” In Section 4.0, we also report increase from 13 noted last year. Organiza- on the implementation status of recommenda- tions making improvements this year include tions made by the Standing Committee on Public Metrolinx, Infrastructure Ontario and the Accounts (Committee). 263 264 Ontario Energy Board. The implementation rates include economy/funding or costs, rate of the over 400 recommended actions and access to care/services. from our 2016 Annual Report included in our • Some organizations are slow to implement expanded follow-up work for the first time our recommended actions. We noted that this year was 41%—a slight increase from several of the organizations we audited were the 36% that we reported in our 2018 Annual slow in implementing our recommendations, Report, when we followed up on these actions as follows: two years after issuing them. • The Ministry of Labour, Training and • The implementation rate of ministries, Skills Development (formerly the Ministry Crown agencies and broader-public-sector of Training, Colleges and Universities) organizations from the time of our two- was responsible for implementing 36 year follow-up audit has continued to recommended actions from our audit of trend upward. It rose from 20% to 70% for Employment Ontario conducted in 2016. recommended actions issued in 2012; from Currently, 75%, or 27 of these recom- Chapter 4 29% to 59% for recommended actions issued mended actions, remain outstanding. in 2013; from 40% to 70% for recommended • The Ministry of Health (formerly the Min- actions issued in 2014; from 36% to 54% for istry of Health and Long-Term Care) was recommended actions issued in 2015; and responsible for implementing 253 recom- from 36% to 41% for recommended actions mended actions from 16 different audit issued in 2016. reports that were included in our annual • Implementation continues to lag for reports from 2012 to 2016. Currently, 67% short-term recommendations. We consider of these recommended actions remain recommended actions as short-term if they outstanding. Some of the Ministry pro- could reasonably be implemented within grams still having a significant number of two years. This year we continue to note a outstanding recommended actions include lower-than-expected implementation rate the Immunization program audited in for recommended actions considered to be 2014, Housing and Supportive Services short-term. The following short-term recom- for People with Mental Health Issues from mended actions remain outstanding: 25% 2016, and Specialty Psychiatric Hospital of the ones made in 2012 (seven years ago); Services (excluding the recommended 29% of the ones from 2013 (six years ago); actions relating to the specific hospitals 22% from 2014 (five years ago); 41% from involved), audited in 2016. 2015 (four years ago); and 52% from 2016 • The Ministry of the Environment, Conserv- (three years ago). By now, we would have ation and Parks was responsible for imple- expected all of these recommended actions to menting 86 recommended actions from be implemented. five audit reports over the years from 2012 • Recommended actions addressing public to 2016. Currently 60%, or 52, remain reporting have the lowest implementa- outstanding from four of the reports, tion rates. From a review of all recom- the majority of which are related to two mended actions issued from 2012 to 2016, reports from 2016, Environmental Approv- we noted that those addressing public als and Environmental Assessments. reporting have the lowest implementation • E-Health Ontario was responsible for rate. Other areas with low implementation implementing 15 recommended actions Follow-Up on Audit Recommendations from 2012 to 2018 265 from a report issued in 2015, of which 60%, or nine actions, remain outstanding. 2.0 How We Evaluated • The Ministry of Children, Community and Implementation Social Services was responsible for imple- menting 115 recommended actions from We recommended a total of 1,306 actions in our seven different audit reports, of which 2012 to 2016 Annual Reports. Based on our review 54% of the actions, or 62, remain out- this year, we agreed with the organizations that 55 standing. Two of the Ministry programs of the actions were “no longer applicable,” mainly that still have a significant number of due to changes in legislation or policies resulting outstanding recommended actions are the in the organization no longer having responsibility Youth Justice program that we audited in to implement the recommended action. This left a 2012 and the Child Protection program, total of 1,251 recommended actions. audited in 2015. For the remaining recommended actions, Some organizations were also slow to • we obtained self-assessments from the organ- implement the recommendations issued Chapter 4 izations of their progress in implementing them by the Standing Committee on Public as of March 31, 2019, along with supporting Accounts (Committee). We noted that for documentation. some of the organizations audited, there was Our review work consisted of inquiries and slow progress toward implementing the Com- reviews of the supporting documentation for those mittee’s recommendations, as follows: recommended actions reported to be fully imple- The Ministry of Labour, Training and Skills • mented to gain assurance that each recommended Development was responsible for imple- action was in fact fully implemented. In certain menting a total of 25 recommended actions cases, we also conducted further sample testing to from the Committee’s 2017 report on our determine the status. audit of Employment Ontario, of which We also obtained information and documenta- 84% of the actions remain outstanding. tion for recommended actions assessed as “no The Ministry of Economic Development, • longer applicable,” and “will not be implemented,” Job Creation and Trade was responsible to determine the reasonableness of the rationale for for implementing nine recommended not completing them. actions from the Committee’s 2017 report We conducted our work between April 1, 2019, on our audit of University Intellectual and September 30, 2019, and obtained written Property. Seventy-eight percent of the representation from the organizations on Octo- actions remain outstanding. ber 31, 2019, that they provided us with a complete The Ministry of Health was responsible for • update of the status of the recommendations we implementing a total of 84 actions from made in the original audits. five reports, of which two-thirds of the rec- In 2019, the government expanded the number ommended actions remain outstanding. of ministries from 21 to 24. Where necessary, we revised the current and comparative year’s minis- tries to correspond to the government’s changes. As this follow-up work is not an audit, we cannot provide complete assurance that the recommended actions have been implemented effectively. 266 Reports was 59%. In 2019, 63% of these recom- 3.0 Detailed Observations mended actions have now been fully implemented. for the Follow-up on For the first time this year, over 400 recom- Value-for-Money Audit mended actions from our 2016 Annual Report were included in our expanded follow-up work. Cur- Recommendations rently, 41% of the recommended actions have been fully implemented, a slight increase from the 36% 3.1 Small Improvement Noted that we reported in our 2018 Annual Report when in the Implementation Rate of we followed up on these actions two years after Recommendations Followed Up on issuing them.
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